Public Storage Self-Storage Units at 3735 Sibley Memorial Hwy, Eagan, MN

Eve was very helpful when I couldn't finish up my reservation online. She made sure to answer all my questions and completed my reservation. I would recommend this location. Friendly, knowledgeable and quick service.

Eve was very helpful and friendly. She did good job I will 10 stars

Very helpful team! Eve helped me select my storage space and was great to work with! Thank you 😊

Great place to store you stuff, well lit and very accessible

I can honestly say that Nick at Eagan Public Storage is the most helpful employee I have ever had the pleasure of working with at ANY storage facility over the past 10 years. Nick was extremely knowledgeable, friendly, demonstrated an ability to multitask, and made me feel as though my storage needs mattered. I don't write many Google reviews, but Nick deserves some recognition. On top of that, Public Storage completed several major capital improvements (driveways, garage doors, etc.) that make it the best bang for your buck in the south metro.

Very clean and efficient. Friendly staff

Scam!!!!!! My partner and I closed my storage unit the day after I rented it. I called them and everything and they continue to try to charge me and are now threatening late fees. This company doesn’t care about you. It doesn’t matter if you close your account these people are vampires!!!

My experience here where great until they opened my storages and ripped my 8,000$ couches that i didn’t even have for a year. Very poor customer service on help . If your looking for a trust worthy place to have your belongings. This is not it . Look to rent somewhere else.

Great experience. Easy, quick, efficient

So helpful and clean! Highly recommend!

Most of this winter the ice was not removed sufficiently enough to provide safe walking in and out of the building. Some ice melting chemicals would be very helpful.

Strongly recommend. They are willing to work with you even on late fees..

Best place to get storage

Fantastic service. Clean warm happy!!!

Linda was of great assistance from the day we called her from Arizona to the day we checked in, in Minnesota!! Thank you for all your help Linda!!!

Office personnel was very quick and thorough for first time renters

Randy was super great! He helped show me around and got me all taken care of quickly with a great attitude. This mans need a raise! Storage unit was clean and exactly as described. Will definitely rent again!

!!!! Not one to make reviews but this needs attention. RANDY a black american (im mixed so im just making a distinction since i felt racially profiled) an employee from this location antagonized me creating lies about our interaction, told me to not come back in a hostile verbal way, not sure if he got intimidated or if he was having a bad day, or wether he was acting racist towards me, but to make it short he was screaming over me antagonizing me telling his manager over the phone and customers coming in that I was being disrespectful with him simply cause i told him that i didnt want to argue with him. I had my hands locked behind me the whole time talking on a neutral tone and he might have not liked that, mind you i recorded part of the interaction and there are cameras in the location as well. I also called the cops in case things would escalate since nowadays being a victim is trending in MN. I also have a police report, recordings and pictures about this interaction in case someone wants to dig further into this manner. I made a formal complaint to headquarters and talked to Stephanie and never got a call back. Also left a message to corporate to John Shannon and never heard from them at all. I have a lot more to share if anyone chooses to hear me out. Otherwise I guess social media would be a good start. Im sorry if my presence intimidated anyone but that is not good customer service. And nobody in MN should be treated that way. I make that person nd oublic storage in Eagan responsible if anything happens to me or my property in the future. #Standupforyourself #speakup

Randy was absolutely amazing to work with!! Great customer service!!!

Randy was very friendly and helpful!

Randy was great help

Randy helped me out a lot

Randy was super awesome! Dedicated to trying to get my money back for me.

No employees ever at this location no one at any office knows why everyone including customer service has no idea whats going on and me and other customers waiting keep getting told someone is on there way but no one ever shows up hours and hours go by still no one and in another customers case its been days now and there is a lock on the units we need a key for we cant access anything without a on site employee and no one is ever showing up do not rent at this location its a joke

Randy was very helpful and friendly

Randy was very helpful! He was very patient and helped us with anything we needed :D

Randy did a great job checking me in super friendly, very patient.

The property is clean and well maintained, called for repairs inside my unit and Tory responded effectively. Randy is another great guy on the property, they wil attend to you professionally.

Randy was crazy helpful! To the point and no nonsense! That’s how customer service should be

Tori never mentions anything about a late fee so customers can be aware if they miss a payment by a couple days. Gives attitude when it comes to getting an explanation of the charges or anything in specific. She can be nice in the beginning but just wait till you say something or ask her to do things that require work. If you ask questions through phone make sure you take notes, things can be changed later on.

Randy was the best worker and was very polite.

We moved into our unit while our house was being built and when we moved out, everything was ruined. Everything has mold and water damage. We tried to contact the property manager, but no one could get ahold of her. We now have to replace all of our furniture. We should’ve just left it outside because it’s that damaged and I would’ve at least saved money since they clearly don’t care about maintaining their units to make sure this doesn’t happen.

Waited1.5 hrs. No one on site. Called the call center 5 times trying the on line option. Paid on line but still no locker!!!!!

Tory was exceptionally helpful with of problems listened to all of of my questions patiently. I should have listened to her about needing boxes🤣

In under 2 years I've had no lights in my unit for about 6+ months. My rate has nearly doubled. Now I can add being robbed to the list, mountain bikes, skis, telescope, all gone. Not just robbed but ransacked & trashed. Every bin opened and went through. Kids keepsakes thrown on floor. Staff on site are nice but I'd rather have rude staff and a secure locker with lights. If you rent here, make sure you have insurance and serial numbers of important items, chances of being robbed are higher than you think. And when it does happen, you will be on your own, the only thing you'll get from the management is "sorry

Tori helped me get through the leasing process super detailed!

Good secure place to store....

UPDATE! I HAVE WATER DAMAGE TO MY UNIT! WHEN THEY CHANGED THE DOOR THEY MOVED MY THINGS AROUND AND PUT MY SON'S MEMORIES BOX ON THE GROUND. ALL OF HIS BABY PICTURES ARE RUINED! BOXES WERE SOAKED! MOLD AND SALT ARE EVERYWHERE IN MY UNIT! THEY HAVE NO GUTTERS TO DRAIN WATER AWAY FROM UNITS! I AM NOW IN THE INSURANCE PROCESS. WHICH IS ORANGE DOOR THAT HAS A D - RATING WITH BBB. I do not recommend this business! I have been here for 1 year and 1 month. Only had 1 door on my unit working for 9 months and they raised the price before they fixed it. 6 months later they are raising my rent again!? This is not climate controlled and there is very inconvenient construction going on in the same lot.... pathetic business. I will be moving my things out and never again! Customer service is no help! She just said this is a month to month and prices can go up. Anything else I can help you with? Rude woman.

Donna the property manager is amazing! She went above and beyond to accommodate our needs! I highly recommend this place to anyone looking for storage!

lights haven't worked around my unit in weeks, dark, dangerous, they don't care

Donna is fantastic! Our locker was iced shut and she brought out salt, an ice pick and a shovel. She made sure we were able to access the unit and came back to make sure we were able to get it locked up again. Highly recommend!

Gonna check another storage companies. This one just keeps increasing my monthly bill.

My past experiences getting a storage unit were stressful, rushed, and pressured but not this time Donna made sure everything was smooth sailing, she went out of her way to make sure my requests were met. Thank you Donna!!

I had a wonderful experience at Publjc Storage. Thanks to the help of Donna Goodwin. She went above and beyond to make sure I was taken care of. I am going to tell everyone I know that if they have storage needs Eagan location can't be beat. Because Donna is fantastic at her job.

Donna was very helpful and took care of me well

Donna was excellent! She went above and beyond to assist me in getting the correct storage unit for my needs. She has a very good memory, and recalled my name and information when I came for an in-person visit. Thank you for making this an easy transition into storage!

Great place. Randy was very helpful.

Donna is awesome!!! She cares and goes the extra mile to insurance everything is done right and made sure I was very informed of my choices. Thank you Donna

Dona is so great !!!!

Donna did a great job

Donna was very helpful and knowledgeable in helping me set set up in a storage unit in Eagan mn

Donna was very helpful and polite and respectful I would recommend talking with her if you need a space and it is very clean property

Arrived after hours with no reservation and the process online was very easy to use including a lock for the door and a code to get in. Checkout process was also easy

Donna is the best, she always is cheerful, and more than happy to handle your concerns. The reason I canceled renting the storage is because I sold the scooter and didn't need it anymore. Public Storage is extremely lucky to have an employee like Donna! Thanks so much, Larry Lindboe.

Very, very friendly! Excellent experience! Donna was GREAT! Back again today end of August! Another fantastic experience with Donna! She is amazingly helpful and kind! She will go way out of her way to help with anything you need. Thank you Donna!

I was lucky to have the pleasure of being assisted by Donna, she helped me tremendously with everything, pulled some strings to make sure I was taken care of, helped me move some things and even gave me a rack to hang my clothes!! She goes above and beyond her duties to make sure everyone feels as they are the most important person! My only issue is that I wish they had indoor units that were temp controlled but they are in the process of fixing that as they are building an indoor unit currently! Overall nothing but two thumbs up for this place and the service that comes with it!!

They installed a new door on my unit, which is fine. But they notified me in May, scheduled for June 14th, and then nothing happened. Now in August, I finally had to put something away after hours... and my unit had a new door and a different lock! Couldn't get into my own storage unit. Had to come back another day. Two months late, and no communication after the initial email. They tossed stuff around in my unit and left trash inside I had to clean up. Not a pleasant experience.

Donna was so professional and gave me a great deal thanks Donna

DONNA IS THE BEST! She really takes care of her people. Truly a blessed experience to rent with this location.

Donna at 25548 location is awesome. She always answers my questions and helps me with anything I need. I will definitely recommend this place to anyone.

Donna was great to work with, reasonable and efficient. Great experience all around.

Great storage location! Donna was very friendly, knowledgeable, and caring. She took her time to ensure all my questions were answered and help me get the unit I needed with no complaints. Very well kept facility, and Donna gets A+ customer service from me! Highly recommend!!

My experience here has been amazing, Donna was very knowledgeable and helped me with all my needs! Thank you Donna, I appreciate it!!

The staff are great very helpful Ask for Donna she is the best there is in getting you into a storage unit , Very helpful and about the nicest person you could meet she is great at her job I wouldn’t go anywhere else .

Donna is the most helpful and kind employee that I have had the pleasure of dealing with at the Eagan Public Storage. Anything that comes up... She has the answers. Her upbeat personality makes everything enjoyable. You guys should keep her! I have been using Public Storage for years, I always know I can depend on you.

Old and run down. But does the trick.

Pros: danielle is fantastic! She tried her best to fix any issues I had with the unit. Cons: my monthly rate increased over time. It went from $100 a month to $140+. Outdoor debris gets inside the storage lockers, during winter my unit got frozen shut and you're responsible to get it unstuck. During fall their was box elder bugs everywhere! Lastly, my unit go broken into along with others and there are no cameras......

Reed was super great to work with! We came in with one size in mind, once we saw it we changed our mind an Reed was flexible in allowing us to see a different unit with no fuss. We have no complaints and only positive things to say!

Danny was above great. She has a good handle on how to do customer service I wish I could work with more people like her.

Mathew was great! Thanks for all your help! Very kind.

Danielle was very friendly reasonable rates. The erental process was super easy to use and understand

I was able to rent a good size unit for my car and Cara was super helpful. Very friendly, accommodating, and easy to work with. She even had her mask on when I walked in the store :)

This is a great place to rent from, very professional ( Danny) I would rent here again and I would recommend this place.

Danny was Amazing!!!! She made this action absolutely wonderful, she is a pleasure to work with!!!

Thanks Danny! Very helpful with an easy move in and move out. We will use this Public Storage again in the future.

Great experience! Danny helped me understanding how storage works and she recommended a tarp to help protect my things from moisture. Loved my experience, she’s so friendly and joyous.

I was helped by Danny today at the public storage in Eagan she was very helpful very knowledgeable about what I was getting very nice I would suggest thank you

I had a wonderful experience working with Danny! Danny was very kind and answered every question thoroughly and honestly. Thank you Danny for being great at your job and a pleasant person to be around! 😁

Danny and Cara made the rental process painless. Great customer service!!!

Danny and everyone at Public Storage are incredibly professional and very helpful. I would highly recommend them!

Definitely recommend coming here. Friendly and professional staff. I really enjoyed working with Cara and Danny, thank you for your help!

Danny was great and answered all my questions!

Really well-run place run by helpful staff --Danny went over everything in perfect detail on my check-in appointment and was incredibly friendly throughout. My move-in was due to an emergency so I hopefully don't need the unit for long, but I'm definitely glad I rented from here!

I had called this location when I was having one of the worst days of my life and Danny took such good care of me. I was able to look at a few units to see what size would work best for me. She was so patient and kind and answered all of my questions (even when I was sobbing) I found the perfect unit and securing it was simple and fast. Thank you,Danny. I hope I see you again on a better day.

They are so incredibly lucky to have Danny! I don't think I would have rented there as the units are pretty run down. Because of Danny I did. She was incredibly helpful, knowledgable and honest. If I were rating the service, it would be an easy 5 stars, but because of the shape of the place (many, many potholes, problems with the locks, the rubber strips along the bottoms falling apart, etc) I gave it 4. Nice job Danny!!

Nice place to keep your things till you can find a space for them

Danielle was very helpful and the process of renting went smoothly

DANNY IS AMAZING!!! I have been in there 3 times now and I have a Fantasic job everytime! 😊😊

Liking the easy but secure access when it's convenient to me. Don't lose Prop Mgr Danny! She is amazingly helpful and knows how to treat a Customer!!

Timely return of phone calls, secure and extremely friendly and helpful staff. Worked with Danielle-she is awesome!

good storage

Danny was really great. Very helpful.

Danny Really Awesone with the service.

Danny was Great! Very personable and GENUINE! She even walked out to my mother in her car to offer her water or anything else while she waited for us to get all the paperwork done for my unit. Another cool thing she does is checks with me monthly to make sure everything is going how it should. Just awesome!

Been a renter for about 6m now. Danielle, has been awesome and has been a reliable property manager if/when I have needed assistance. Keep up the good work!

Andrew was so helpful and knowledgeable, couldn't have appreciated it more! I feel strongly this gentleman should get a raise! Happy with Public Storage!

Danny was a breath of fresh air after a hectic and emotionally draining week. I was greeted with a smile, check in went smoothly, and she gave plenty of advice once I told her it was my first time renting a storage unit. I couldn't have asked for a better person to have walked me through this process. Also shout out to Andrew who was there the day I moved items into the unit and swiftly assisted with me buying a mattress cover and was incredibly nice. Incredible customer service at this place. Would 100% recommend to anyone looking for storage in the area.

Andrew was unbelievably helpful in every way that he could be. He made me smile. His intro was swift and informational . He was real down to earth I loved that I picked this storage. Only thing I was a little iffy about was they don’t tell you about non of the hidden fees when you call. But still wasn’t a bad price.

Ok so I've always liked this place when Matt was the property manager. He went above and beyond to make that place better than it will ever be. Now that he's gone that place will never be the same! Now when I go there I notice that 3 cars are parked there every night. That goes against company policy!

Danny was amazingly helpful! AAA+++++

Danny has been great with customer service and answered all my questions.

My husband and I have rented at a few locations through the MSP area and decided to look a little further out for something that better suited our needs for location and unit sizes. He decided we should rent at this location after we spoke with Danny, who was incredibly knowledgeable with the location and how security/entry works, and how Public Storage as a company operates with billing/pricing and their different unit sizes and other locations throughout the MSP area. She helped us pick the right unit size for what we were hoping to store and everything fits perfectly! The units are easy to access and very spacious and ours was very clean when we started moving stuff in. I've included a pic of when we first opened it up after getting settled. In the last month of renting here she has never failed to find the information we're looking for when we've called making further inquiries (such as for tarps and protective coverings for our items) which is extremely appreciated in comparison to some of the previous locations we've rented through. She has been incredibly friendly through the entire renting process and when we come by the facility, even while cleaning and tending to the grounds. Feeling like the staff cares is incredibly important to us and we're definitely here to stay!!

They tried tacking on $400.00 plus dollars and let the person who's name was on the lease knos that her credit would be majorly impacted all because we tried to clean or storage after they finally let us in. All because of a 28$ fee that i would have paid. I don't know how many people had to be involved to figure it all out. But got a chance to go back and clean it after Matt the boss man had messaged me repeatedly with those threats, on my personal Facebook messenger, only to be told were to dispose of our trash properly, to complain about my rating on here and also to threaten me again. Thanks public storage. Smh.

Great place to store your stuff and Daniel provides great personalized customer service. Unit was clean, dry, and spacious upon move in.

Great rates easy access

Danny was incredibly helpful and very sweet! Renting my unit went smoothly and she helped me pick the right size unit for everything that needed to go in there! I would definitely recommend renting with Public Storage in Eagan to anyone who needs extra space for their stuff!

Danny and Megan rock! Everyone at Public Storage has always been helpful and I would recommend this place!

Everything worked out perfectly! My space was ready when I came in and Matt made the entire process a smooth one! Thank you for making everything so easy!

Thanks Matt! Move in was quick and easy.

danny was so helpful, understanding and super friendly! we had a couple of issues when we went in (on a saturday morning no less) and danny was committed to finding us a solution while still being friendly and giving us the information we needed. she made multiple phone calls to multiple people, and refused to give up until she had answers and a solution that would work for us. danny was resourceful, professional and very down to earth, i appreciated talking to her for how real she was about the storage, and didn’t try to skate me around with any extra charges. she knew the property like the back of her hand and showed us multiple units to see what our preference would be and to ensure what we were storing would fit. she was awesome! we still have a storage unit at public storage because of danny. thank you danny!

Clean facility, great prices and great renting experience. Matt, the manager, made it easy to get the size storage I needed, explained everything well and was very helpful and friendly. I would definitely recommend getting storage here!

Danny was extremely helpful and friendly. She took me through the process in a timely manner and look forward to seeing her when I stop by!

Matt killed it

Matt was super friendly and helpful! He got us set up with our new unit quickly and easily.

Matt is very friendly and helpful with any questions that you may have. He is very professional and I am pleased with the service that I am receiving. Thanks Matt!

Matt was super helpful and nice

All was good. Matt was very helpful.

Great friendly staff with an upbeat attitude. Thank you for all your help Matt!!!

Matt is great! He was super helpful and friendly. He took time to make sure the unit would fit my needs. Everyone in the office is always welcoming and helpful.

Matt was very nice and a great help. Gave us good info for keeping the storage stuff safe and clean. Thanks you!!

Great place and very friendly! Matt is a super genuine guy and very helpful. Great rates, would definitely recommend

Matt was terrrific! Really fast in and out very informative and thorough. Great guy made my storage experience with public storage absolutely wonderful! Thanks Matt!

Great customer service! Andres was very informative and helpful.

Matt is amazing moving!!!

Love this place!! Very friendly service, Matt is awesome. I reserved a unit online not realizing I reserved one entirely to small. Matt showed me all my options and helped me select a unit to fit my needs. I would recommend Public Storage, this location in particular, to anyone who needs a storage facility. Thank you Public Storage and most of all, thank you Matt!!

Matt was super effecient. Thanks.

Getting a storage here was really fast. Matt helped me out. Overall very satisfied with the service.

It's ok

First time we rented a storage unit , Matt was very helpful to us. Told us what boxes are good for what we wanted to put in them. He explained everything what we needed to do , coming in and out . Was very pleasant an made it easy for us to know just what to do coming and going . Our storage unit is perfect that we got , because my husband has hard time walking an a bad back so its right by where he can get in an out if he is by himself , So nice to have someone who enjoys their job . and is so nice. Sandy and Steve

Andres was very helpful and accommodating. I recommend Public Storage in Eagan not only for their staff but the facility is clean and well kept.

Andres made it quick and easy to move in and get a unit!

Wow, Matt! You are the Best!!! 🎖 Always ready to assist, with a smile. And always on top of anything I’ve needed. Once again, today you were around when my mover was in and out of the gate.So helpful! I’ve rented here for six years, and can say, ‘’Since you’ve been here, Public Storage of Eagan is so well taken care of... us customers, the yard and grounds, and all. A remarkable difference. Thank you! You are AMAZING!!!’

I had a great experience with public storage. Matt was very helpful during my move in. Not sure what these last two bad reviews are about but Matt does an awesome job!!!

Rude owners

Matt was very helpful!

Andres did a great job!!!!

I couldn't think the process would be any easier. Jeff made it a breeze. Other locations, even Public Storage were quite a bit more so it pays to shop around.

Great place Andres did a great job getting everything all set up for me

Thanks Matt!

Matt was awesome, Sorry you got drenched in the rain showing me the unit.

Andres was very helpful and was great!

Matt was extremely helpful and made the process simple! Excellent customer service!!

Matt was very helpful with fixing my jammed locker.

Matt was awesome. They had just sold out of the size I had booked online, so they upgraded me for the same price! He answered all my questions and it all was taken care of quickly! 5 stars, I recommend!

Andres took care of me.

Andres did an excellent job, was very helpful!

Matt was very friendly and helpful and very welcoming with my crazy kids. This is a great place

Be aware of what you are renting. Several of the units have defective doors. I rented a unit on the North side of the facility and during the worst part of this past winter (early 2019) there were times that the door was frozen to the ground and I could not gain access to my unit. When I finally could get in after the thaw many of my boxes were soaked due to the melting ice. I also had a damaged mattress from the water that got into my unit. Make sure you get the insurance to protect your belongings.

Matt was very helpful!

Hey Matt, exemplary customer service! Friendliness is great for word of mouth advertising. I'd recommend in a flash to people looking for a place to store their stuff. Thanks!

Matt was awesome helping me find the right storage unit. I highly recommend this location.

Matt helped us get a unit in under 10 minutes to avoid ruining all our stuff in a flooded basement. He assured we had a dry unit and everything. Great service!

Absolutely amazing! Put in a reservation online, and Matt called me IMMEDIATELY. It was kind of an emergency and he got me set up faster than I even needed. The one I had reserved had a little bit of moisture in it (all the snow is melting and it's pouring out) so he called me to tell me. He found another one for me that wasn't only dry, it was an even better deal. Also note: they don't really mark up their supplies much... Tarps and stuff are as cheap as most retail stores I've been to. This place is fantastic.

Matt was very helpful

Nice facility, Matt was very helpful showing me around. Answered all my questions.

Matt is amazing! If you're going to rent anywhere it should be at Public Storage in Eagan!!!

Andres helped us out today and did a really great job explaining everything!

Matt was incredibly helpful and attentive! He went out of his way several times to assist me while I was out of town. I definitely recommend !

Great Staff, answered all my questions. Matt was very easy to work with and I felt safe storing my items there.

Matt was very easy and good to work with. Explained things in great detail thanks for this.

Matt was great, he helped me out a lot.

Friendly staff , the manager Matt was very accommodating with what I needed. Would highly recommend.

Matt at the Eagan Public Storage location was very informative and professional.

Great service from Matt

Matt was very helpful and answered all of my questions.

Matt is very friendly and professional.

Renting a space was fast, easy, and Matt was very knowledgeable. Thanks for the help!

Check in was fast and easy with Matt! Definitely recommend going here.

Matt was super awesome and very friendly. The process was very smooth and fast.

Matt was friendly and helpful.....great service!!

Matt and Dave were very helpful.

Matt was very helpful and check in was quick.

Matt and Dave were great to work with! They went above and beyond to make my experience the best it could be. Very nice facility, clean, everything was operational. Pricing was very fair. Very highly recommended.

Shirley was great. She was very accommodating & helpful. I inquired in the afternoon & by that evening, I was all set with a storage room & key.

Matt was great and extremely helpful!

Matt is an awesome employee, helped me with everything and explained the whole procedures. Best experience when it comes to storage. I will continue using public storage from now on.

Needed a storage unit with a great price that has great Saturday office hours! We were treated excellent by Matt! He was really thorough with showing us around and explaining everything! Great customer service and really knowledgeable! Thanks for everything!

Dave has always been very polite and helpful, especially as someone who knows next to nothing about storage. It's always a pleasant encounter when he's around, keep up all your hard work!

I had an appointment with David today at 5 pm. I have never had public storage of any kind before. He made me feel like it was my home. He was courteous, professional and made the whole process seamless. He went out of his way to make you feel like this was a place you were going to be taken care of. Suggesting ways to protect your belongings, talking to you about security, and just offering up information as though he was a friend and you were going to store in his garage. I would strongly recommend going to see David at Public Storage! He will take care of all your needs!

We had purchased a storage unit here for a few months while we were in the process of moving. We started mid month and were given an idea of how the charges worked, but no indication of how they would be paid. We assumed they would send us a bill, or the monthly charge would be auto deducted from our card as the next months payment came due. We received neither of these so checked the day the payment was due to find a $30 late fee had been applied. Keep in mind, this was the DAY the payment was DUE. Not after, not outside of a grace period. When we called the location, the person answering the phone was incredibly rude and threatened to put our unit on auction instead of providing any semblance of customer service whatsoever. Hopefully we'll be able to straighten this issue out with a supervisor because the service was absolutely appalling. I would not recommend using this location/company.

Today I worked with Dave to find the storage space that met my needs. Before we met in person, he returned my call quickly. When I got there, he was professional and made me feel like he was looking out for my best interests. Dave was an exemplary employee that provided exceptionale service.

Do you offer secure outdoor parking with 24 hr. access for dock trucks?

They over charge current customers that pay on time. Bad customer service.

Impossible to get a hold of someone at this location. Over 3 days, I called 4 times and left 3 voicemails. No one ever called me back. When I called the 5th time, someone finally answered. He was rude and did not seem to care about getting my business. After I set up the storage space and paid, he didn't say thank you or goodbye. He just simply hung up the phone. He also indicated he would email/fax me a coy of the lease agreement, but never asked for my email address or fax number.

Dave was a great resource and able to answer all my inquires. He was very timely and professional when helping me.

PODS decided not show up on moving day with no good explanation. Thank God Mary and the crew came through for me clutch! Great friendly service. Made me feel like a valued customer!

Amber was very helpful and asked me all the right questions to quickly judge what would suit my needs best. Great place to store

Dave, was super friendly and helpful!

Amber was awesome to work with.

Amber was absolutely FANTASTIC! My husband and I have been looking into public storage for our extra stuff for awhile had a bad experience in the past but thanks to Amber I will definitely be using you guys! Highly recommend getting your storage locker set up with her.

Amber was very helpful with any and all questions that i had. Appreciate the friendly customer service.

Golden was awesome very friendly and nice the service was great!

Amber was a joy to work with!

Amber is very friendly and helpful.

Amber has been a great help with my storage needs!

Had over $2600 stolen only to be offered $1100 by their insurance providers. Do not rent here. Jessica at the front counter let me know 6 total units were hit the same night. This is an ongoing problem according to Eagan Police. I was a renter for 3 months, and public storage never fixed my garage door after the incident.

Amazing experience - awesome customer service and Sheila made it so easy!

Very friendly staff

So awesome!

Sheila was very friendly and so nice to my young kids who were along for sign up of our unit. I only rented for one month during a moving transition and it was a lovely experience and very easy and hassle free.

Never had an experience as unique as this. Sheila made sure I was taken care of very polite, funny and most of all friendly I recommend this service 100%

Sheila is a wonderful customer service person, she when above and beyond to take care of me. She is a people person. She represents all that a company can ask for. Thanks Sheila.

Wow! What incredible service from Amber! I purchased over $100 in merchandise and everything was perfect for what I needed!

Latasha was very friendly and helpful. The storage unit was perfect to suit our needs. Thanks so much for all of your help!

Absolutely love Sheila she is the best manager would highly recommend this location for storage if you are in need of storage.

The staff are very friendly, professional and know their stuff. It is easy to get your stuff in and out of this facility. Cant beat the deals they have anywhere. I would highly recommend this facility.

Great service! Cassi was great to work with.

Great friendly service

I have rented multiple storage units throughout the Twin Cities and Sheila has by far provided the best customer service and care for my personal belongings! I highly recommend this location!

Awesome place and feel really safe storing my personal belongings here...

Sheila was wonderful and gave me and my family amazzzzzing customer service felt as if I'm home

Great service from Cassi. She was quick, thorough and accommodating.

Easy transaction to get set up. Highly recommend.

The location was clean and Cassi was a delight to work with. She had great ideas on how to use the merchandise.

Cassie Murphy is a tremendous asset to your company. We were last minute renters and Cassie went above and beyond customer service by accommodating our 5:45 (15 minutes before closing) arrival. Thank you Cassie!

Signing up was quick and easy. We have stored here in the past and it's very convenient. Cassi was very friendly and helpful.

Cassi was a great help! She answered all my questions and is very knowledgeable. Move is was quick and easy.

Move in was quick and easy. Cassi was very helpful and friendly.

Cassi was very friendly and helpful.

Phenomenal move in experience- hassle free sign up compared to other storage locations in the area. Cassi was great to work with and very accommodating when we needed a last minute unit change due to size. Affordable monthly rent!

Working with Cassi made my moving and storage experience truly a wonderful one! She was very knowledgeable and friendly and professional. Cassi answered every one of my questions and helped me find the right size unit for all of my stuff. I definitely recommend this location and working with Cassi!

I worked with Cassie Murphy she was a-maz-ing !! I loved her sweet and knowledgeable personality. I had a lot of questions about unit size. I didn't want anything too small because it would have been a tight fit for my junk. She gave me the options and I think I found the perfect size for my large load. Thank you so much Cassie!

I haven't moved in a while so I had a lot of questions about storage options. Cassi is very knowledgable and helpful with suggestions. Thank you for being patient with me! She put my mind at ease.

Cassi is awesome! She was so professional and helpful when I recently transferred to a smaller size unit. I have been renting here for over a year and would recommend it to anyone because of the great customer service, location and prices.

I would recommend this to anyone, sign up was easy and Cassi was Awesome to work with.

I was very pleased with how easy my rental went. Nice property with easy access and Cassi was a wonderful help with getting my items stored safely

Cassie at public storage eagan has been such a great help with all my questions. very friendly and polite

My brother and I rent a unit here. The sign up was hassle free and easy and it seems like a safe location.

Wonderful service from Angie....felt comfortable with the renting of my unit. Friendly and inviting atmosphere. Would rent again. Very clean and neat property. Thanks for your recommendations on my storage space fits all my belongings perfectly.

Cassi and Amber are great, every time I go to pay my bill or access my items they remember my name and ask me how I'm doing. They are great to work with and always friendly.

My dad rented a space here recently. The location is perfect for us and the manager is very nice.

It was easy to get everything set up. The prices were competitive and the location was perfect for me. The rep that helped me did an excellent job at explaining everything to me and made sure I liked the storage space before we filled out any paperwork.

So far I've had a great experience here. Cassi is very professional and helpful.

I came today to look into some storage units. I love how helpful and pleasant the attendant was I think her name was Amber. I like how clean and well kept the grounds were.

I used storage for about a month and thought it went well, if I ever needed storage again I would come back to this one.

Thanks cassino your all that

I would suggest anyone who is looking to rent a storage unit do so here. I rented for my first time today and Cassie was extremely helpful in assisting me with finding exactly what I need. Hassle free rental and a nice facility.

I highly recommend this facility to anyone that needs storage. Cassie and Amber are always very polite when I come in and also are very knowledgable. Two thumbs up.

Sheila great customer service extremely helpful.

I have been very happy with the service here. Have not have any problems and the staff is always happy to help. Cassi is always available to answer any questions and makes it a very easy experience. Would recommend to anyone!

Cassie was great to work with. She called promptly to confirm appointment and had everything ready and organized when we arrived. Very helpful and pleasant.

Cassi was a very nice lady . The place was very clean and kept up good work :)

Cassi helped me find their right size unit for my stuff. She very nice and helpful with all my questions.

I found this property to be well maintained and the staff very helpful and friendly.

It was. very quick and easy experience. Sheila was very helpful and friendly. i would recommend a friend to use them.

Cassi was really helpful with everything and suggested the right size of the unit for us. Checkout was easy. Cassi is always available to answer questions and is always friendly and easy to work with.

Cassi at this location is super friendly and helpful I have been a customer for 12 years and she is the nicest and most helpful out of all the location I have been to in Minnesota she should be rewarded for her services to your company sincerely George Lord

Cassie Murphy has exceptional customer service.

great customer service from shelia. very personable.

Cassi has been very nice always when I pay my monthly bill. I am very satisfied with there service. Always good service from other employee when Cassi is not in. Mary D

Sheila offered great service and excellent advice on storage units.

Excellent people to work with and VERY helpful. I had a lot of stuff to move and Sheila was nice to enough to even offer to use their dolly. Incredible how nice it was to work with this place and very reasonable to boot. If I could give six stars I would!

chip did a great job with info and service.

I have always felt that my belonging were safe at this public storage facility.The staff is always very helpful and kind and professional. I would recommend this facility to anyone looking for storage.

Shelia is the best, she was very helpful and her energy is awesome!!!!

Sue was awesome! Friendly, answered all my questions, even gave me water!

public storage has been safe with my property ,no problems,Cassi has been very nice always when i pay my monthly bill. iam very satisfied with there service.

Cassi did a great job - quick and helpful

Very professional, helpful and pleasant!

Reserved a unit here and the staff here we're very helpful in making sure we had the correct size unit for our needs. They also offered suggestions on how to keep all of our belongings safe. Angie was a great help to us!

Friendly staff, Angie was very thorough on the walk through.

Great $1 promotion. It was a very quick move-in, Cassi made it very convenient. I will always use this location. Thank you for your help!

Cassi was very helpful and friendly. She helped answer any questions I had. Also helped me find a great unit to store all my property. I have n will recommend all my friends, family or anyone looking to store belonging with Cassi location.

Always had a great experience every time I was there. Cassi answered all questions and would call if had any problems. I will recommend others in future. Cassi was very helpful , nice, & happy every time I was there.

Great experience with public storage. Ramiro was fantastic.

Angie was a great pleasure to work with in getting my space.

Angie was fun to talk to.

Cassie is the best! These people really care about your business!

Angie does a great job!

Cassi was extremely helpful! Very friendly and genuine. Great customer service

Signing up and closing the account were very easy and hassle free. I was able to let them know over the internet that I was vacating the unit. I would use them again.

I would recommend utilizing Public Storage to anyone. They go above and beyond. Cassi Murphy was very professional and the customer service she provided was exceptional.

Always have a great experience here. Customer service is great. Love the auto pay. Never have any issues with the units. Will keep renting here as long as I need to.

Making the reservation and renting went effortlessly & the unit I rented works perfect for my needs. Can't beat the $1 first months rent. I received a call promptly after making the reservation and rented that same day. Little did expect it would take so LONG. The gentleman is scatter brained and slow. I got a really nice call today following up my move-in & had a nice discussion with her, not the property manager, she was super friendly. (Kind of wish I met her the day of renting) none the less pleased with renting here.

Rented easy enough, like the location & good price.

We moved all of our belongings into storage after moving up to MN from KS. The staff was nice, helpful and showed us the unit to be sure all our things would fit before having us do any paperwork. Our things have been safe and we were easily able to access them during the winter because they keep the roads plowed and clean. Secure & yet easy to access. Highly recommend.

First, the people are nice and responsive. However, the site is not conducive to storing things that you do not want wet. I used this shed for a month, and due to condensation within the unit, everything was wet or damp. Once I discovered this, I immediately removed everything from the unit. They referred me to the insurance policy to take care of any damage, however would not credit any money towards the unit (admin fee, etc).

Painless easy billing, I'm not sure how the prices compare really but they are friendly and I've forgotten my code to enter a few times and they just asked for my name and birthdate and let me on in. No water damage to any of my stuff that's on the ground. they keep it plowed, in fall a ton of leaves went into the inner storage unit areas. They have only 1 light switch for the inner storage units so it's kind of a pain you have to walk a long ways just to turn on the lights to see in your unit. Other than the minor issues nothing bad to report.