We have had multiple storage units at this facility for years and James has always been a top notch employee. He consistently is available when we have any questions and has always helped us to resolve issues quickly and in a professional manner. He truly is a fantastic representative of the Public Storage brand. 10/10 recommend this location.
Facility is always well-kept and staff is great - James has been incredibly helpful, professional and accommodating any time I've needed assistance!
I have to tell you what a fantastic experience I had with James at the Eagan public storage. He was helpful in every way. His communication skills are top notch. I had a bit of a complicated down sizing situation and he made everything seem so simple. He is the best customer service person I’ve had in a long time.
I'm giving James five stars. Thank you so much for being so professional and helping me solve the issue I had with my storage unit. I have had several issues with this particular storage, but James was absolutely amazing. Other coworkers should take a note from James how to be professional and work with paying customers. Once again thank you James for being awesome.
So grateful for the incredible customer service and clean facilities! James treated us well.
Secure, temperature control, clean, friendly staff, and the best carts to help haul your stuff to your unit!
The manager James is outstanding and is always there to help!
Super clean, great staff!
Nice and clean location with great hours and a very friendly and helpful staff.
Received excellent customer service from James.
We needed a quick storage solution after a kitchen flood and Emma really helped get us set up. She was so poltite and attentive during the whole process!!!
We are so grateful for the courteous, professional expertise of James at the Eagan Public Storage!! He was kind and patient with all our questions, giving us a tour and sharing how the facility (which is extremely clean), works!!! Made this process so pleasant!! Thank you!!
Super easy. Nick was great, and helped us so much.
Five star the best place in town to get your storage is awesome place to storage with very convenient very easy to find very comfortable and safe to have your property here.
Booking the unit online was simple, and straightforward. I was sent a digital access code, which allowed me to get into the unit during business hours the same day that I booked. The lock that I paid for was waiting at the unit when I arrived later on that same day as booking.
The only reason I didn't give 5-stars is because when I was leaving, a woman was having issues getting into the facility. The app wasn't working, and it just kept spinning. I tried to assist, to see if it was just her cell phone/connection, as did another patron who was moving stuff out of their unit. The app was down, and this woman was unable to get a code to get into the facility. So, I am hopeful this was just a one-off. But for that reason, I'll give my experience a 4/5, as I had a code emails to me early in the day.
James was honest, trustworthy, and very helpful.
James was super helpful and very informative. I was worried it would be a huge process to move from one spot to another, but he made it painless. Thank you!
10/10 would recommend frictionless secured storage with great customer service james helped me out today and gave me a great experience
Nick was awesome to work with. Really friendly and tended to our needs. Place is very clean.
Was able to get a storage unit when needed at an acceptable price with the help of James. Was very helpful.
James was super helpful and was able to get me into a nice first floor unit and explain everything for me. Would highly recommend him.
Absolute great experience here! James has always been extremely helpful and is a pleasure to talk to! Would recommend this storage facility over any other one in the area!
Best location in MN. Super clean. James is the most helpful Public Storage employee that I have ever met. Keep up the great job!
I just emptied my unit yesterday. I rented for 6 months. I dealt exclusively with James. He was always prompt, polite, thoughtful, and focused on me. From check in to check out every thing went smoothly. Price was competitive. Facility was clean and bright. For my situation it worked out great. I would rent here again.
I recently had the pleasure of receiving exceptional assistance from Eve, a dedicated employee at Public Storage. From the moment I entered the facility, Eve's welcoming demeanor and willingness to help stood out.
Eve's knowledge about the storage units was impressive. They patiently walked me through the available options, helping me select the perfect unit for my belongings. Their expertise and guidance made the decision-making process smooth and stress-free.
Moreover, Eve's professionalism and patience were exemplary. They took the time to explain all the details about the rental agreement, access procedures, and security measures in place, ensuring I had a clear understanding of everything.
What truly impressed me was Eve's customer service skills. They listened attentively to my concerns, addressed all my questions, and provided practical solutions. Their genuine care and dedication to ensuring customer satisfaction were evident throughout our interaction.
In conclusion, Eve's outstanding assistance made my experience at Public Storage extremely positive. Their knowledge, professionalism, and exceptional customer service skills deserve five stars without a doubt. I highly recommend Public Storage, thanks to Eve's exemplary service and commitment to helping customers.
Thanks to Eve for coming from another facility to assist with my issues at the Courthouse Lane location. If not for her this place would get a horrible review from me. Thanks again Eve.
Great service, nick deserves 6 stars
Easy, quick, and affordable.
Very good service, now if we can maintain this price for at least a year, I can feel confidence in keeping my storage. But very good service….
Nice place to store your stuff
No problems, good and safe space. Randy is personable and nice
Friendly property manager, absolutely exquisite cleanliness, and easy access. (I love watching the car shutter roll up)
Nate went above and beyond to help me with a tricky reservation. Emailed reservation stated one price but the system in the store showed something else. He work diligently to help me get my quoted price. Way to go Nate!
Great storage facility. Nate who works there is awesome and really helpful. Unit is indoor with security and a parking bay so you don’t get rained on.
This is a great place to store your belongings and Nate is awesome at helping you with anything you need
Nate was speedy and awesome!
Torri was bright, shining with good energy and gladly showed me a couple of units. Location, security, cleanliness meets my needs!
The staff here are always so friendly and helpful! Tori was extremely helpful in assisting me with my move out yesterday. Clean and efficient facility.
Just started my rental storage space a couple days ago. So far. Easy to upload and use carts to get my stuff to my locker easily. Climate controlled is a must for me. Meets my requirements