I was very pleased with my service today, Thank you Kiya for all your help and making this an easy process. She even had candy in her desk , wonderful customer service. Thanks Public Storage.
Thanks public storage , Kiya was here to help me find the perfect unit ! She’s awesome !
Kiya was so much help and I store at another property. Beautiful customer service.
Kiya gave me Great service, she was able to show me the units sizes and was very informational she's awesome thanks for your service .
Kiya was really great and I thank her for helping me open my storage she made my process so easy and this location is very clean and convenient. Thanks Great work .
Kiya was great help Beautiful customer service
So greatful to have Kiyas Help she was awesome ! Great customer service.
Kiya has the best personality, customers is amazing , she understand me and She eagerly offered assistance to help further. Kiyas attitude made my day. She has helped me save money on my units and that means alot to me . I have had storage for a while and working with Kiya has been amazing! I will always leave good reviews .
The customer service I received from Kiya was great! She was informative and thorough with the process and made my experience getting a unit very easy going. Thanks again Kiya!
Kiya was so amazing thanks for helping me set up the Public storage app for easier access. Best advise.
Love storing with this company Kiya was amazing thanks so much ! Property is so clean .
My experience with Kiya was amazing she is a Public Storage specialist must I stress , she made looking for storage so easy , she directed me in the right direction and I thank you for that .
Kiya has awesome customer service thanks for your help with storing
Kiya was really great help thanks!
Kiya is Great ! Thanks public storage
The best customer experience I’ve had ever was from this site thanks too an employee named Kiyah. She really reminded me of how true customer service is supposed to be.
Kiya and property is great Thanks for ur Service!
Kiyah was amazing , beautiful attitude thank you .
Kiyah was very helpful thanks a lot for helping us with our payment she’s really awesome
- KYA helped me and waited until my reservation was fully completed. Very patient. Called me and went over my concerns and needs. Thank you
Thanks Kiya for helping with my storage today , property is clean and convenient. Her customer service was absolutely wonderful, thanks for your help.
Kiya is absolutely amazing she help me complete my rental at another property and she’s such a blessing
Kiyah gave me outstanding service today , property is nice and clean . Public storage is the best .
Kiyah provided excellent customer service. She was helpful in providing information that will assist me in the future when making automatic monthly payments and the best times to make visits to my container to avoid heavy customer traffic delays within the complex. She's a wonderful associate who values her customers. Give her something special for Xmas! BSJ
Thanks for your help kiya,!
Kiya has great customer service
Kiyah is amazing great customer service
Kiya was very amazing with helping me and awesome customer service.
The service was great!! Niyah was very professional and so helpful!!
Thanks again
Kiyah she was great help , positive and insightful she’s a keeper
I love Kiyah! We were doing the most and she held it down and got us what we needed. 🖤
Kiya helped us move in and she was so awesome .
Kiyah was able to help me with my payment and she’s really amazing beautiful customer service.
I was helped my Kiya in regards to transferring my unit to a smaller one and she walked me through and thoroughly explained the process and the payment change that I would need to look out for upon me moving to a smaller unit. She was patient, polite and answered all my questions while we walked to view my new unit. I appreciated her not rushing through the walk through and advise me that if I had any questions to reach back to her for assistance. I have nothing but positive feedback and a great experience each time I go into the office for assistance! :)
Good afternoon. I don't like the fact that it's hard to speak with the property manager at the fort washington location. Also, I did not sign up for auto pay but you all took money out of my account without letting me know. I want the option of coming to the public storage location in person to pay my bill.
Danyelle is a team player. Outstanding customer service.
Wow I have been at two of locations and the customer service was great I mean outstanding especially from Danyell T thanks for the amazing service
Danielle is great. Nice service.
Great customer service from both ladies at property
Great customer service. Clean and convenient.
Nice location Danyelle is great.
Don't bother with this facility. There is another up the road that is better. The staff is never present during their own posted business hours and are rude when you interact with them. And, if you think you are going to speak to an actual customer service agent on the phone, think again. I just wanted to pay a bill that a staff member insisted I owe because I move out of the country tomorrow and no one will take the payment. I try to pay online and I can't because the website and actual app won't let me. I told the site manager and she insisted I come in and pay. I explained I physically cannot and she commented that if I don't it will appear it will be sent to collections in 10 days. I just need a resolution! And, I don't have the time to wait on hold for an hour.
Danyelle is always knowledgeable an helpful wonderful customer service .
Danyelle was very helpful. Great customer service.
I have used this facility for five years and Danyelle has never failed in her exceptional ability to excel in customer service! She has ALWAYS exhibited professionalism, compassion and care to her customers. She makes you guys shine, and she deserves the appropriate accolades and rewards. Public Storage has a gem with her!
Danielle was great nice location.
Danyelle is always very helpful. Nice location!
Danyelle was excellent with all my needs. Awesome service.
Danyelle was very helpful in everyway possible. Thanks for making my mom move easier.
Danyelle is a team player. Awesome place for storage.
Danyelle made it a speedy proccess. Great location.
Great customer service always very helpful.
Danyelle was very help. Nice location
Very clean location nice customer service.
I was working on site locating underground utilities and Danyelle was a lot of help for me! She knew what she was doing and helped me complete the job I was there to do!
Always helpful. Awesome location for storage.
Danyelle is doing a great Job. Very friendly environment.
Danyelle was helpful with all my questions. Great customer service.
Nice place to rent. Very clean.
Danyelle was very helpful with my transition. Great place for storage.
6 months after renting a storage unit they increased the rent by 42%. Predatory rental practices, in my opinion, as they know it would be very difficult to move to another storage unit.
Update: Danielle contacted me to adjust the rate a little. I appreciate it but not telling renters about rate increases that are clearly planned ahead of time is not a great business practice.
Awesome location. Great customer service.
Danyelle was very helpful.
Danyelle has great customer service and was very helpful to me. Wish to do business with her again.
Danyelle was very helpful with my questions.Great location to rent.
Danielle was such a great professional great personality help me with everything that I needed always been good to me a tentative customer service is top tier
Danyelle was very helpful and knowledgeable.
Danyelle was great with info and helping my process.
Danyelle is always very helpful. Great customer service.
Danyelle is awesome very helpful with my questions and making my move easier.
Great location! Very nice place to rent.
Clean location very nice place to rent.
Danyelle was very helpful with making my move easy. Very good customer service.
Danyelle was very helpful with my needs today. Great place to rent.
I must say that it was great customer service at Fort Washington , Maryland. Ms. Danielle was awesome.
Danielle was awesome she helped me move in my unit as well as showing me around. Thank you so much Danielle you are the Greatest!!!💯. Great Customer service. Keep up the good work
Normally, I don’t a problem here, but today when I pulled up a little after 4 PM, the lights were on. When I got out of the car the lights were off. I rang the doorbell because I saw the young lady’s vehicle parked outside, and I waited in the rain a couple of minutes hoping that she would answer the door, but she didn’t. Unless she is at dinner, I don’t understand why this facility is closed at this hour when it’s posted online to close at 9 PM. This is frustrating bc I can’t make my payment online since I have multiple units and it only recognizes one of them. 😩
Ms. Danyelle is such a great soul it was a complete joy to meet her and of all of your employees come with this type of energy I will send everyone to Public Storage!
Very good customer service. Great place to store.
Danyelle is awesome very helpful. Great customer service.
Excellent service outstanding place to rent. Danyelle is great!
Danyelle was super nice and was a big help
Professional service from Danielle. Always helpful.
Danyelle was awesome with her customer service and her patience. I definitely appreciate it.
Great service. Very nice location to rent.
In a case of emergency public storage offered five star customer service. Danyelle provided exemplary customer care assuring the best storage plan for my unique needs.
Above and beyond exceptional service. Great location to rent.
Wonderful customer service.
I've had a storage unit for almost a year. I've never had an issue and the young lady with whom I interact with is.always respectful, and expedient with service. I really appreciate public storage for all that they do. Great customer service.
Staff is always so friendly and helpful!
Danyelle is outstanding. Very clean location. Great location for storage.
Nice location. Great customer service. Danyelle made my move easy.
Danielle was very helpful! My experience was swift and easy!
Great service. Danyelle was very helpful.
Clean Location excellent service.
Danyelle is awesome wonderful customer service.
Property worth checking out
Danyelle is awesome! Outstanding customer service. Clean location.
Customer services here is great.
Danyelle was awesome. Very nice location to rent.
Customer service is great!
Good place good management.
This location is fantastic. Amazing customer service. Very clean.
This location is great. Danyelle is very helpful.
Danyelle is awesome. Great location for storing.
Danyelle is a rockstar. She was very nice and very very helpful .
Danyelle was very helpful. Very nice location for storage!
Location has great customer service.Danyelle is awesome!!
Danyelle is phenomenally exceptional. Extremely helpful. She is definitely an asset.
Great Customer Service from Danielle , I couldn’t get in initially then she worked her magic helped me out and I got in and out with ease . 9/10 Recommend.
Danielle was great at her job great customer service and got the job done five star review.
Danyelle was the best helped us with getting in for construction on there property give her a raise !
danyielle helped me so much and i really appreciate it her
Spacious storage units, great customer service through and through , would definitely recommend if you are looking for trusted storage unit
I am very pleased to receive service and customer service was very nice. I highly recommend to rent at this location.
Danyelle is great always wonderful customer service and property always clean.
Danyelle has great customer service and always very helpful.
Danyelle was awesome and very friendly.Great customer service!
Customer survice is outstanding at this location. Will definitely be recommeding to friends and family.
The costumer service at this location was very good , would recommend to friends & family !
Danyelle was very friendly and helpful with information and getting process done today will be recommending friends and family!
Me Nate provided excellent customer service!!
The parking lot is small so if there are more than 3-4 vehicles on the lot, it becomes a bit tight and frustrating. Some of the units could use some ceiling repairs but it's definitely a cool place to store your belongings.
Great assistance from Trinity
Nate was outstanding!!! He was patient and understanding.
I was very pleased with the outstanding customer service provided by James at the Fort Washington location.
They have good customer service, but pricing is a rip off. We’ve had our storage until for only four months and have already received notice that our storage unit monthly rate will increase by $100 next month! At this rate, we’d be paying an additional $200 + by January. We plan to get rid of our unit within the next two months. It isn’t worth paying $550-650/month.
I want to give it up to the Fort Washington location for especially customer service today. I had a few issues with my move in at a different location and Ronnie was able to get me all set. He was very accommodating and helpful!
Ronnie is the best! Very professional and efficient! X out Extra Storage! And Ronnie is a Gem! Thank you for your patience and kindness!
Thanks Ronnie for the help you are awesome
Great place to rent storage space or a Uhaul, I highly recommend!
Ron was great and had great service
Spoke with Ron today -- EXCEPTIONAL CUSTOMER SERVICE - courteous, patient, friendly and professional, well-informed/knowledgeable, and answered all of my questions. Based on his customer service, I have every intent on renting from this particular facility and will advise other military and non-military friends about my service today. Ron is an asset at Public Storage.
Thank you Ronnie for assisting me with renting a storage and making the move in easy!!
Thanks Ronnie, for helping me out with my storage great attitude and very knowledgeable. Thanks again
Thanks Ronnie..nice location, clean unit and great service!
Thanks Ronnie for the great service !!
I will definitely recommend this company to Friends and Family. The gentleman I interacted with name Ronnie was very nice and polite.
Thanks Ronnie for the great customer service keep the good work up.
Ronnie is personable, knowledgeable and patient. I will definitely tell a friend about this location.
Went to buy boxes the property manager was extremely helpful and knowledgeable and decided to write a review. It’s hard to find great help.
Don was great. I will be coming back.
Thanks Ronny You Where Awesome Thanks Buddy
Ronnie was extremely helpful. I was in the process of moving from another storage unit from a different company and his assistance made the transition effortless. Thank you so much. I now have a larger unit and for less!!
Location was great property was clean and the manager Ronnie was always professional and helpful.. Thanks for the great service will recommend
Ronnie was very cool. Always willing to help us whenever we needed him!
The property manager Ronnie was very helpful and very professional I will recommend anyone to him for service
The facility is very clean, the manager in the office was nice and knowledgeable.. I would recommend!!!
Had a quick and easy transaction.. The guy Ronnie at the counter got me out of there in 10 minutes
Ronnie the man over there. made everything easy for me. the entire process
I had the best experience ever! Ronnie was so professional and helpful. This was the first time I've had to use a storage unit and Ronnie made this a easy process. Thanks for being such a awesome guy. I will refer Public Storage to all my family and friends. Thanks Ronnie for all your help, you Rock!!!!
Ronnie was the best he helped me find my unit and was very knowledgeable and helpful