Public Storage Self-Storage Units at 432 Washington Street, Weymouth, MA

DO NOT BOOK A UNIT ON THE FIRST FLOOR OR HERE AT ALL IF YOU VALUE YOUR ITEMS. After a short two months, a bunch of my stuff in storage grew mold. I don't know what went wrong for a space that is supposed to be climate controlled. The first floor physically felt humid and wet when I went to move everything out. I may just be unlucky seeing the other glowing reviews, but I will never use this storage space again. Only positive was that the staff on-site was nice and helpful enough, but that doesn't make up for my lost money and time.

Clean storage areas and elevator access. The app is easy to use & remotely opens the gate. The units are a bit confusing with the 400s - 600s are on the same floor and a lot of corridors in every direction. I use the same entrance and exit and memory to find my unit. It's hard to navigate if you don't know where your units are.

Jussara was wicked helpful and friendly! Thanks so much.

Capri was amazing and very helpful

Jussara was so nice and helpful .👍👍👍

Jussara was sooo amazing and very helpful! Come to this location. She is the best!

Jussara was a great help made the experience easy

Jussara was amazing! She walked me through everything I needed. I highly recommend seeing her at Public Storage!

Jussara was extremely helpful, courteous, and thorough. She went above and beyond to ensure my needs were met. Based on my experience with Jussara I would highly recommend Public Storage!!

The male employee that works in the office is very polite & helpful!! Too expensive!!!!!

Jussara is very nice and very helpful.

Jussara,gave a stellar tour,noticed a leak in one unit, answered all my questions,and have better senior discount for my property.Thank you.Ps very considerate,to her customerss. service need

Jussara was great ! Great help and works fast

Jussara was awesome and helped me look through different storages units and varying prices. This facility has elevators and push carts. I'll be getting a unit with her this month. Much love!

Jussara was very polite and patient with us, I really appreciate her thank you so much 😊

After an incredibly long day of traveling and moving, Jussara came in and saved us at the last minute, allowing us to load our things into our unit after hours. She was so wonderful and accommodating even though it was so late at night!

She was very very helpful and courteous

Jussara wS so nice and informative!! I appreciated her help reserving my storage bin.

I've been dealing with a major health crisis and bills and getting a storage rate increase was the last thing I needed. So I called to speak with the property manager and left a message. A gentleman by the name of Tim called me back and I made an appointment to go to the property to look a a more suitable unit for what I currently had stored. He took the time to listen to my concerns, review what I had stored and made a recommendation as to what would be more apporpriate. Not only that, he got me a unit that was right around the corner from where mine was. In my current medical state going up and down wasn't an option and I felt he listened and heard me. He is an absolute pleasure to deal with. A+ on customer service skills and not only that, he exemplifies empathy! If only more people in were more like him!

I just would like to say I appreciate Tim. Tim had assisted me with my insurance issue when another associate told me a whole other story. He also assisted me with another issue as well regarding rates. But that is not the main reason why I want to express my appreciation. The main reason is that Tim has this place sparkling and smellingclean and fresh. I just pulled up and of course Tim is doing his routine. I just know when I go inside. The place will be clean and smell clean too. Thanks Tim for your outstanding service and passion . F.Duncanson

It's a storage facility much like most others in a secured building. Heated and cooled I suspect.

Hello on this beautiful day in April, I want to tell you about my experience withTim, the manager at Public Storage on Washington Street in Weymouth. Tim was there the day I started renting a 10'x10' storage unit back in Nov. 2021. At first, I wasn't sure it would be worth it.... After all, I could pack up the bags and boxes and store them in an extra room at my house. Well, let me tell you, I had no idea how MUCH my relative had collected during her last move in 2019. What I thought was going to be an easy 5'x5' storage unit rental, "quickly" turned into a 10'x10' storage unit rental, then some. I found a Public Storage conveniently located near my home. I can even walk there on a nice day! Anyway, Tim walked me through the process of renting a unit. Which is exactly what I (my relative needed) and still needs. The price of the unit is worth the 'peace of mind" my family and I have. Esp. when "hoarding" has taken it's toll during the pandemic. Trying to downsize has been a challenge in 2022! Recently, I "misplaced" the keys to my storage unit. And guess what? Tim and another employee, gave me all the details I needed to know regarding replacing my lock and really broke It down in a way I could unserstand. Tim spent time explaining some of the options I have regarding my storage unit; efficiency of packing properly and price fluctuations in the storage unit industry. Tim gave me some examples of potential problems I may run into in the future and the choices I have to deal with them, should they occur. Overall, I would rather Not pay for storage, but, we don't live in a perfect world, so I'll just say that my first "real" storage unit rental has been awesome. Public Storage in Weymouth always answers my call or gets right back to me whenever I leave a voicemail. I use the app to review my account info and pay my bills too! The place is clean. Well lit. Maintained. Parking is available. And, very important, the Elevator works! The gate was down a couple weeks ago, well, I didn't like that. But, I returned today and found a brand new gate. And I really like that it's located beside 3 fast food places and a 7-Eleven is across the street. Just in case I need a quick snack to boost my energy during a long day of moving stuff in and out of storage. I'm sure no storage company is perfect but, I have been satisfied with the customer service, hours of operation (including Sunday) condition of the office, grounds and unit of this Public Storage facility on Washington Street in Weymouth. I hope you enjoyed this review.

Storage is storage. It's not like renting an apartment, however being on the top floor one has a nice view of the parking lot.

First time using a storage facility. Tim at front desk was knowledgeable, professional and very helpful getting us situated with a unit. Would recommend, thanks Tim!

I have been a customer at this location for about 6 months and I ran into an issue that was serious enough for me to consider leaving. I stopped by and spoke to Tim. I believe that he is one of the managers. Not only was he helpful, but he actually took the time to work on my problem and managed to solve it for me. He left me feeling confident in the company and I am no longer planning to leave. Well done, Tim! Thank you!

Overall my experience with this pubic storage company has been great! In particular Tim who helped me through setting up and coordinating a date to move in was exceptional. He thoroughly explained and answered any questions I had in a very professional and courteous manner. Would recommend this company to my friends and family.

Wonderful customer service and I had a wonderful experience definitely definitely tell friends to use public storage

Tim did a great job helping set up my new storage unit and renewed my confidence in Public Storage.

Tim was great at explains the rules and regs with us, very helpful and attentive. While the building is a little outdated the customer service more than made up for it.

Public Storage is great. Agent Tim at the Washington Street, Weymouth Ma Property, is one of the best agents. Awesome customer service. Knowledgeable, kind and patient, are qualities as a customer that are greatly appreciated.

It has been a great experience storing here and Jussare has always been very helpful

Not the most organized spot. Had countless issues catching someone on the phone and in the office (on break sign always up). Weeks and weeks went by at one point without a reply to my multiple voicemails. I moved out via the website but once again couldn't find the property manager onsite or catch them via phone to get the move out completed and a credit back. Now they're calling me saying I owe back payments for a space I moved out of via their own website but I couldn't get them to finalize it because someone wasn't doing their job onsite. At one point, whenever I visited the rear gate would always be open and one of the locks was totally broken and on the ground for weeks at the front gate door (pics included). Unsure if it's even repaired yet still. Also, to state that this is a climate controlled space is a reach as during the summer it got exceptionally hot and was "controlled " by the fact the building had walls and a roof. No air control at any point during the hot summer months appeared to regulate the climate. Did my stuff stay safely there for 4 months? Yes it did. But I'm confident you can do better locally than this particular Public Storage based on how I witnessed it was run.

I came in to make a payment this morning and Jussara is always so professional and kind, I have never had a bad experience with this young lady, she makes every experience quick and easy!

Super awesome Customer Service. My Car battery died in Parking lot and associate his name is Tim gave me a free Jump Start using his vehicle.... Forever Thankful and Customer......

I was finally able to get into my deceased father's storage unit thanks to the great help and customer service from Tim. I had been trying for over 2 months with no success but within a week's time Tim, who was new to that location in Weymouth, was able to push my paperwork through and finally get me into the storage unit. Tim did a terrific job !!!!!

I cancelled my "free" reservation after only an hour and half- to find they took $153 from my account. Now I cannot get anyone who can help me, I keep getting fwd to a phone that hangs up on me and haven't gotten my money back!!!! DO NOT RESERVE A UNIT HERE IT'S NOT FREE like the ad says!

I came in to make a payment and Jussara was was very nice and has great customer service skills!

On Monday I went to the Public Storage on Washington St wanting to pay my bill I was having an issue with the one on Main Street as there was never anyone there A clock was in the window saying someone would return at 1:45 but no one ever returned I attempted several days at different times and it was always the same When I went to Washington St I was lucky enough to meet Jussare She was such a pleasant person and answered all my questions I hope the company realizes how lucky they are to have someone like Jussare

I’ve used this company for additional offsite storage for my business and have always had a good experience. The manager is Jussara very responsive and communicates well.

They make too many changes without notifying the people who has a storage space and that is not right

This public storage has reasonable rates and the staff has always been friendly. Jussara was a big help with a discrepancy I had with a unit. I have never had any issues with this location!!

Price on it 10x10

Great Experience Jussara was amazing made everything easy!

Very happy with the service received from Jussara and the wonderful management from Lyndon. I had an issue with my bill and they both came through!!! Highly recommend :)

We just rented a unit yesterday. Jussara, the manager, was friendly, helpful, and clear and concise with instructions for us newcomers. Based on Jussara and our experience with her, we are very pleased. The building was brightly-lit, clean, well-painted, and seemed great. We haven't stored anything yet but expect all will go well.

I have gone over to the storage on Washington street in Weymouth Ma. Several times I have tried to pay my bill and there is no one on the desk because they are at break. They should always be someone there so people can pay their bills on time. Sincerely Lorraine Austin

Shama was very helpful and very friendly!

DO NOT GO OUT BACK!!- ESPECIALLY NOT ALONE. AND CERTAINLY DO NOT EVER, GO UP THAT WEIRD PATH BEHIND THE BUILDING! PLEASE, JUST DON'T DO IT!

Jussara was very competent and helpful I will definitely recommend her public storage location to everyone

Pleasant and manager was very helpful and knew what she was talking about

We got a good deal at this property with lots of time for in and out privileges. Shama at the front desk was very accommodating in explaining everything and getting us what we were looking for.

I just moved my stuff in yesterday and Jussara could not have been more helpful or friendly. Good to know customer service is alive and well at this location of Public Storage. Thanks Jussara!

Reasonable rates, clean and safe. Jusara the Manager is friendly, professional, and courteous at all times. Thank you for a great experience!

Nice, clean storage space! Very cost effective! Good deals! 😃

Jusara has been helpful with helping us find the right storage. She is very friendly and made the process real simple.

Shama was delightful, showing me several available units. She was prompt and professional and we were able to close out the paperwork quickly.

Public Storage in Weymouth is easy to access from Rt 3. This was my first experience using a extra storage facility. The manager on duty, Jussara was very professional and explained everything thoroughly. The premises were clean and the monthly rate is reasonable and lower than some other facilities.

Shama was very professional and kind.

Jussara recently made our experience opening a new space quick and enjoyable. She was friendly and professional. We're glad we chose this location.

Reasonable rate, clean, wonderful staff. Jussara was informative and kind. Made my first time experience using storage so easy. She went out of her way to help us. Cathy White

My family has had a unit here for over 2 years and it's safe, spacious, and in a convienent location. Office staff is always friendly, too. Would recommend!

When I went there I had very good help by Jussara And she’s a good employee.

Good service and Jussara was very helpful and is a good employee!

I like their rates and friendly service. They were quick to remind me of my appointment to secure an affordable unit before someone else got it. Thanks, Public Storage.

This storage facility is clean...although they only have 2 carts by the elevator to use. Parking is rediculous...a few spots against the building. Every 6 months they increase the monthly rent...I'm paying $88 for a 5×5...!!!! On a good note, all of the units are inside and it is climate controlled.

A+ Tony was extremely helpful, patient, and creative in solving an issue. He made my experience here a pleasure. As long as he is here, I would recommend this facility to anyone who needs secure storage. Thank you.

how much does a unit cost

I first have to say this is a second review and I had to in all fairness delete my first review after a Rep from Public Storage reached out to me after I posted it. I don't think that is how you should get good customer service but he more than made things right after a lengthy and extremely courteous discussion. I had an issue with the elevators not working, ( this is a 5 story building), and my payments. I realized after I cooled down that broken elevators or closures for maintenance and repair can be beyond the property owners control They offered a different space to help resolve the elevator problem and credited a payment back after we resolved our financial discrepancies. Cooler heads prevailed and I'm glad they reached out to me before I moved out which was what I intended to do if the elevator was working. Also all the staff people were helpful and courteous despite my poor attitude when I was told the elevators were down. THX, Chris G. Holbrook MA

Tony is an amazing person! He helped me with all my storage needs!

Tony is great. Helped me out tremendously. We need more people like Tony. Regards.

Tony takes his responsibility seriously. You’ll feel like you’re leaving your belongings with a trusted friend.

Tony helped me recently with a storage unit. He was incredibly helpful and answered all my questions. He even offered to help me when I was having an issue with a piece of furniture. Great guy (employee).

Tony was awesome !!!!

I'm amazed how great the customer service was, Tony helped me out and I found the perfect storage unit for my needs, Great Job Tony.

convenience location,Friendly staff ( shama) storage is very clean.

Tony was very nice and was very helping find me a storage space.

Tony is a great employee. Very friendly and pleasant to check in with, answered all my questions and then some. Definitely made this one aspect of my move less stressful.

Tony provided the highest level of customer service! It is rare to receive such a level of professionalism in today's society. I was so happy that I found this facility and greatly appreciated Tony taking the extra time to get my family situated! I highly recommend using this facility for any storage needs you may have!

Best service ever. Great guy, excellent, ty Tony!

Tony is great at his job he really helped me find a storage space i am very happy with. Tony is patient and knowledgeable. Thank you.

This is a great storage facility. Tony Canario delivered excellent customer service.

Definitely 5 stars! Tony was exceptional! He was professional, knowledgeable and made renting a unit a pleasure. Public Storage on 432 Washington St, Weymouth is a great facility with even better customer service. Thank you Tony for helping me have a great experience.

This place is awesome! Tony helped make the process easy and pleasurable. We can't rave enough!! Thank you for answering our questions and calming our concerns.

I would recommend this Public Storage to anyone. Tony was so nice and helpful and answered all my questions. The prices I got for what I needed was better than I anticipated.

I went to Public Storage expecting the opposite in customer service than I got. Let me just say Tony is OUTSTANDING! I am very happy that I chose Public Storage.

Kim was super nice and helpful! She made my moving experience so easy and the process was much easier with her knowledge and guidance :)

Convenient and Clean Storage Facility. Tony was incredibly helpful and knowledgable throughout the process. I would highly recommend this location for any storage needs.

I went to Public Storage in Weymouth on Washington St recently to get information about renting a unit in January and the manager Tony was SUPER helpful. He was very professional! He explained everything in detail. I asked a ton of questions and he had all the answers. Awesome customer Service! I will definitely recommend Public Storage to my friends & family.

This was my first time renting a storage space and Tony made it super easy! He was very informative and put me at ease with clear and direct answers. Thanks for your help!!

When looking for a storage unit, I went to SEVERAL different companies. Public Storage and their Washington Street, Weymouth location was the best because of their employee, Tony C. Out of all the places I looked and the employees with whom I spoke/met, Tony was by far the most professional and most informative. It's obvious he's had a lot of successful managerial experience. His customer service experience was exceptional and his sense of humor was an added bonus. Thanks to him!

First time user of a storage facility. I was in a rush to find a suitable place, at a reasonable price. Rented my space back in May, got a deal on the first month, due to an ongoing sale at the time. Not happy about needing a storage unit, but the convenience and location were perfect. I don't remember the staff member I dealt with, but she was extremely helpful in explaining the lease, and answered every question with patience and a smile. In July, I had a question about an additional, unexpected charge. I spoke with "Kim," and she was very pleasant, and explained the reason for the added fee. She also said she would check with her District Manager, and see if they could waive the fee for me, and that she would get back to me within a day or so (it was a Thursday). I hadn't heard anything by Monday, so I decided to stop by, and check in with "Kim." I was met with the RUDEST customer service rep I have ever seen - in ANY company. He claimed I was interrupting his lunch (at 5pm), I gave him my name and unit number to look up, and offered to explain my conversation with "Kim," so he would be up-to-date on my situation. "I don't need to hear your situation," was his response. "You don't even want to know what I'm asking about?" "No." I continued, "Kim said she was going to chat with your DM and get back to me about...." He cut me off, and stated, "I don't care WHO said what, or WHO you talked with, the DM will say exactly what I'm saying. SUCK IT UP and just pay your bill. You're NOT getting a refund of any kind." Now, Get out, I'm DONE with you." Wow. So unnecessarily rude. I politely asked for his name, he pulled his name badge toward me and gave me his name. I called the DM, once I found her number, and she was horrified at my story. She could not have been more apologetic. When I had been finally kicked out, I went to my car, and wrote down our entire conversation, so I wouldn't forget anything. I read it all to her. She couldn't believe what he had done, and how he acted. "This is NOT how we train our employees." I told her, he needs to be retrained, reprimanded, or replaced. She gave me an incentive to stay with PS, refunded the fee he claimed she would never refund, and made a make-good on the situation that was more than acceptable. Recently, I was back to remove some things, and bumped into "Kim," again. She didn't know that I had been the one who complained about her co-worker, or that I had given her a glowing review to management. She was simply being herself, and greeted me warmly, with a "Hi, doll. How are you? What can I help you with today?" Today, I was back again, paying a bill, and met "Tony." A guy about my age, who was on the phone when I walked in. He immediately said, "let me call you back, I have a customer who just walked in. Hi, sir, how can I help you today?" Extremely friendly, upbeat, relaxed, and helped with everything I needed help with. We ended up just chatting about life for a few minutes, and had some laughs, and enjoyed the conversation. Perfect Customer Service. So, although I had an absolutely horrific experience with ONE employee back in July (who apparently still works there, so I won't mention his name, I'll let management figure it out), I decided to stay as a customer. Why? Because of people like the DM (whose name escapes me at the moment - sry!),"Kim," and "Tony." All were courteous, helpful, understanding, funny, and polite. Exactly what Customer Service reps are supposed to be like. If management is reading, they all deserve recognition, or a raise. They are the reason for my high rating, and the reason I am still a customer. Thank you, DM, "Kim," and "Tony.

Hey so I've been a Customer for about an year now and was using a bigger unit, today I went to discussed a change from size and the current manager there Tony gave me a bunch of different options and was able to quote me on a very good price, I was able to move in from my old unit to the new one all in the same day. Tony is a very efficient well organized manager, your lucky to have him , thanks again """ Charles

Kim was terrific, very professional and helpful, she went above and beyond to help us.

I went to Pubic Storage in Weymouth on Washington St on 10/29/19 to get information about renting a unit and the manager Kim was very helpful she was very polite. I will definitely recommend going there to my friends & family.

Rick was AWESOME!!! He is friendly and professional. He assisted me from having my property from being auctioned off.

Kim was the best! Super helpful. Great customer service!!!

Kim was so incredibly helpful! I was nervous moving in, as I've never used a storage space before. She made things so easy and was crazy informative. Decent space, Decent price!

Kim is a very great helper. She helped me understand how the system work. And how I could keep my storage clean. She calls to make sure that everything is well with my unit and also my experience with Kim has been great. I would definitely work with Kim she has a great personality and awesome smile. Kim is very customer friendly.

My family came here to storage space and we were met by Kim. She was extremely helpful and friendly and made the kids feel welcomed. The property is well maintained and I'd happily recommend this facility to anyone looking to put anything into storage.

I have been a customer now a month and have had nothing but the best customer service and help that I have needed ,Kim ,is always willing to help and answer any questions I may have,I definitely recommend this public storage!!!!!!!!

Moving is so hard, but Kim at PS was so professional, courteous and kind. She helped me patiently with the process and got me quickly set up with my unit. I used this facility 10 yrs ago and am SO glad I came back ....Kim was so awesome...you can tell she loves people and loves what she does!! Huge Kudo's to Kim! Thank you!

I just left there and had a very good experience. Very nice and pleasant and made it very easy and not complicated. I left a happy customer and glad I choose here for my storage unit. Thanks Kim pomerleau.

I just got a storage unit today and I had the best customer service. It was so nice to walk in and get someone so polite and made it nice and quick for me 🙂

A pleasure to do business at this location!

Went into office to close out my storage,and Kim the manager is very helpful and awesome customer service ,my family all rents here and I would not recommend going anywhere else she is very patient and caring and always looks out for her customers needs.

Came in today to rent a 10\15, and Kim the manager was outstanding and very caring about my storage needs and helped me with everything I needed to know ,definitely would recommend public storage to rent from

Kim is avery patient person.Her customer skills services are magnifique . I will do business with public storage just because of jim.

Kim at this location is great, Kim is always helpful. I’m moving to Florida however I’m so happy that the storage was available when I needed it!!!

The property was immaculate and the service was great!

Nancy was very helpful I called asking a question regarding my unit she explain things to me and she was kind and patient with me I recommend anyone to that location due to great customer service

Very very decieving. Don't pro- rate. Don't honor specials. 2weeks into 2nd month, they charge a lien fee, late fee. Will be taking my stuff out of there asap. VERY DISSATISFIED.

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Thank you, Kim for your help and the outstanding customer service. You the best.

Kim was extremely helpful and friendly she also gave us helpful advice on purchasing boxes and packing materials.

I stopped in on public storage in Weymouth on Washington st the other day with my mom , Krystal gave us an excellent experience . She really helped my mother Out from the time We walked in the store til the time We left. She even went beyond her Job and put the keys to my mothers lock on her key chain, so She wouldn’t loose them. GREAT JOB KRYSTAL Keep it up , they need more people like you around ❗️❗️💯

Excellent service by Juanita! Absolute professional. One of the smoothest transactions I've ever made!

Juanita was friendly and sweet. Thank you for helping me with my storage needs.

To whom it may concern, Kim and Danielle were excellent. Please they deserve a pay raise and a 10 day cruise for this outstanding service!! Thank you for providing them to this location. Sincerely Debra Tookes -Smith Have a great day!!

Jenna was great.. She stayed a little late to help us...

Stop by to make a payment on my account. Because I couldn’t make it online it would not let me sign in. Juanita was very helpful not only did she help me sign in but she also help me sign up for auto pay. Thank you for being so patient with me

Secure location, great staff and very clean facility and one of the few places that have handtrucks for your use.They got 10 stars in my book would refer family and friends any day.

Location was a clean and organized facility. Pricing was well with in my budget for the rental unit. Counter person( Rick) was very helpful and knowledgeable on the size I needed. Definitely recommend Public Storage.

This location is amazing. Well put together. The representative Juanita is great! She keeps things well in order and is always on top of making sure customers are on top of there payments! Good job well done.

Went to a storage auction at this location and I have to tell you the gentleman that ran it was a true gentleman ran the auction the way it should be run. Tommy T

Nice location, clean, and easy to get access to the units.

Juanita was great... Best customer service ever

Shaneeya was a pleasure to work with!

I had to abruptly plan a long distance move, from start to finish, within 12 days. When the UHaul Storage of North Hanover failed us on a monumental level (and on moving day no less! UHaul had no problem with turning good business away at the very last second despite a reservation), Alex and the Public Storage team went above and beyond to save the day. After hearing my situation, not only did PS stay open an hour later to meet us, but I also locked in an even better rate than UHaul. Plus I gained added features like climate control and $1 for the first month. What amazing customer service. Thanks so much Alex and PS! Glad we were able to go with you guys instead. Definitely deserved it more!

David was very helpful, he provided all the info and showed us options to get the the best space for us.

First time getting a rental, quick and easy to set up by the extremely helpful Shaneeya.

Very reasonable rates and Alex was great walking us through the process. Clean climate controlled (heat) environment. Would definitely recommend.

Alex was so helpful and took his time to make sure the property was what we were expecting.

Alex was very helpful and friendly. Explain the process of setting up a unit.

This is an exceptionally well run location. The team is so extremely friendly that some apartment complexes could learn a whole lot from them about customer service. Made my move in and out of my unit stress free - which was needed, as I had moved from out of state with way more belongings than I could accommodate. Thanks for everything.

Public storage is great

Alex very good guy!!!!! He due great job!!!! Thank you Alex for everything!!!!!!!!

Very helpful and courteous thanks Alex

On 10/1/18 I had the pleasure of working with Mario Ferreira. My girlfriend had lost her keys to the storage unit and I reached out to Public Storage in Weymouth, left a message and in under 5 min I got a response back from Mario. He apologized for not answering the phone immediately, he was polite and articulated the steps we needed to remove the existing lock. Subsequently I spoke with him at the location and again he was very polite, well manicured and knowledgable. Keep up the good work, Mario.

Great customer service and Alex was super helpful. If you need storage this is the place to go.

Alex was great and very helpful!

Alex was very professional and very happy to help me find a unit that best fits my needs and rent from Public Storage

Alex was great. He was very helpful, clearly explained all my options and showed me 2 different sized units so I could choose one that fit best and save some $$$. Great customer service.

An excellent place to store your extra belongings. Alex was extremely helpful. I have rented a space here for over a year and have no complaints. Great customer service.

I rented one storage unit and needed more space and Alex was helpful and kind in helping me upgrade

Alex, the manager is very personable with excellent customer service skills. Glad I went there!

Awesome customer service,very fast and efficient,Wes (Weymouth) was very helpful, would recommend to other people

Great customer service from David! Thank you for taking good care of me! 432 Washington St. Weymouth, MA 02189.

Wes is awesome! I needed a unit last minute and had never used self storage before - Wes provided excellent customer service! Extremely helpful and kind. Thank you!

My experience with Rick was painless he explained everything in detail and took me up to my unit to make sure nice was happy with it 😀 I recommend public storage to anyone easy access to building to unload too. The have carts to move stuff in great place good location 👍

Rick helped my dad today get a storage unit today. He has unbelievable good customer service. Very outgoing guy and can tell he takes pride in his job so glad he could give my dad the customer service he needed and deserved. You rock rick! Keep that big smile on your face and doing the great job your doing!

Great place

My mom and I were having a difficult time finding a storage facility that fit our needs. Until we came to public storage and were introduced to Rick who was very attentive and found a storage unit that fit our needs.

Good price and easy to deal with

Weymouth landing store I met Alex. He immediately came and offered me help. Very kind, his personal attention and positive attitude. In my opinion went above and beyond his duties.

Wes was great! I appreciated all of the help.

Wes was excellent. He was so professional and made the entire transaction extremely easy. Unlike experiences we had with other storage companies Wes was very transparent and honest. Go Pats!!

Price was good and service was great. Alex was very helpful and informative

Great safe secure location convenient to highways! Staff is professional and helps anyway they can! Top-notch facility

I’ve used public storage before at another location and was pleased with the affordability and cleanliness. But the customer service I received from Wes at this location was unmatched!

Very professionally run, make an appointment which helps with quick visit. Alex was very knowledgeable on paperwork and was able to answer Q's quickly.

Natalie is very helpful, prompt and coutesty. She is excellent.

We was awesome, knows his stuff!

Fantastic nd courteous service

Everything went fine, from renting a space to closing it. The staff was courteous and efficient

Today, I rented a storage unit at Public Storage. Wes was very helpful and informative. With Wes's guidance, I was able to select the right unit size for my needs. So glad I compared prices with another storage facility. The cost of the Public Storage unit was definitely less than the other storage facility.

Public Storage property number 26604 - the best customer service by WES! Not to mention that the size of unit and the price is far lower than their competitors! Thanks for the rental unit and thank you for exceptional customer service WES! Excellent people person you are! (my YODA statement :) )

Had my belongings there for a 4 months, everything was safe and as promised. Wes helped me most times in the office. Very patient and even jumped my car when I was moving out!

Very nice storage place. Wes is excellent and his customer service if fantastic.

Excelente people . So much love

Wes was the most helpful person I've ever had to deal with. He answered all my questions, and made transitioning in and out of my storage unit easy. Give that man a raise, very hard worker and always has a smile. I will definitely use public storage again, and would request Wes! Thanks!

Emmanuel was very professional and courteous.

This is the second review I've posted about this storage unit, the first time I gave it 5 stars right after renting my unit but after being a customer for two months I decided I needed to give a review that was more accurate. Once you rent a unit they are no longer helpful, the late fee is added to your account after six days! and is more than half of the months rent. They refused to waive it when I told them it was a simple oversight. I rented the unit on the 15th of January and only needed it until the 11th of March yet they insisted on charging more for 3 full months even though I used it for less than 2 months. After paying my first payment on the 15th, the next one was due two weeks later on the first which I forgot about and was promptly hit with the aforementioned late fee. Ridiculous! I will not be using this company again. I had a wonderful experience with PODS storage and would highly recommend them to anyone looking to store things short term but stay away from Public Storage!!

Awful. Rented a truck to get out of the unit. The key pads were not working then the elevators were not working. I had to return the truck before they fixed the elevators. I asked the manager if I could have another week to get my stuff out and was told no. She said "I didn't know that the stuff would go down" I'm out $92. For the truck and have to pay for another week. A little give would have made me happy, but no give?

5 stars! Great

Wes & Beatrice were awesome! Very friendly and helpful 👍

Brandi was awesome and very helpful

Wes was a real professonal!covered everything very informative would recommend this storage place!!:)

Wes, the office person, was very knowledgeable and helpful. The building was moderately clean. Could have used a couple more carts for moving items to the units due to the size of the building, esp since one of the current two was in need of repair. Outside areas were not well maintained. Have to be careful to find since sign was rather small and set back farther than other businesses in that area of Rte. 53. Using because of location.

Beatrice was very helpful, about 3 weeks ago, as it was the first day that I ever rented public storage. She patiently answered my questions re the paper work. Because of her professionalism, I believe this to be a reputable place. Thank you, Beatrice!!

Wes is a great guy very friendly , he was able to help me with all my storage questions.

I had a great experience and would reccommend this storage facility to anybody. This is my first time renting a unit and I had a lot of questions. Wes, the manager of the location showed me the storage unit, explained the process and gave me all the information before I signed up for the unit. This made me feel very comfortable about renting from this location. I received great customer service from Wes. The unit itself was also clean and easy to access.

I am very pleased with the customer service I received from Wes . I'm relocating and need to figure out what I'm going to do with the things that cannot fit into my new place. Wes was very informational and explained everything to me that I needed to know about storage . I will be renting with red in the future. Thanks Wes

Wonderful staff, especially Wes! Tiffany is great too! Excellent Public Storage facility.

Ms Tiffany ws most helpful in helping me select a storage bin. Plus she gave in some insightful info the facility. Its nice clean, quite and secure.

Reasonable rates, great staff, user friendly pay site. Public Storage is great and I recommend it to anyone who has storage needs.

Great experience here. Have been with them a few years now. Facility is always clean, well lit and the customer service representative Kristen and John are always polite and helpful. Would recommend this facility to all my family and friends. Hours are convenient and I love that there is a light inside each unit.

To kristian and John in public storage, I appreciate your help , showing my unit, and it was very helpfull yr costomer service

The customer service is great here and they are really helpful. Prices are reasonable and easily accessible. Highly recommend!

I been in this storage for over 5 years, and John and Kristen been more than help, full with my storage needs, and I will recommend this facility to my friends and neighbors.

Great experience manager was professional and very courteous. Recommend this facility to all

I've been a customer for about 2 years and want to thank John & Kristen for the great customer service that they have shown while I've been here and would definitely recommend this facility.. Thanks guys..

John and kristen are very knowledgeable and know whats going on with prices and spaces that were available and are very professional Thanks for your help

Kristen was absolutely great! She gave all the information I needed and provided me with everything I needed! Thanks Kristen!

Excellent customer service was a great help in every way possible

Trash in the lot and in the facility. The guy with the arm tattoos behind the counter acted like my presence was annoying. Went home and saw the rate online was cheaper than he offered me. I'd never rent here.

John and Kristen do an outstanding job. They always know each individual that rents here. And they are right on top of making sure bills are paid promptly. Sometimes I forget.

Hi my name is Kevin Lee Kessinger, I have had a storage bin in the same storage facility in Weymouth Mass for I think 12 years , I have always been treated well and with respect by the Proffesional Staff of John, Christen , and Kerry and other personel in the downstairs office. We were on the first floor when we purchased the unit , and the reason for that is because my wife Joannie is disabled from Cancer, and cannot walk well . They have since moved us to the 5th floor . When This was being done we were assured by Public Storage , that we would recieve a telephone call, and we would be allowed to particapate and watch the transfer to another unit. Much to my Dismay upon paying the next bill , I had come to find that they had disreguarded our wishes , and thier promise , and moved our possesions without our agreement or letting us be there and take part . It is also too bad that they have decided to keep increasing the monthly charge to now , what is considered to be unreasonable, and making us consider moving somewhere that does not want to charge more than the real estate square footage in Weymoth is worth. We recently investagated the realestate values of property in the area 12 years ago as compared to today and we did a price ratio analysis , and it looks like we are paying $60 a month more than we should be . So all in all , Happy with the people , I have actually never even been in my Unit since I stored a bunch of our families belongings thier during a Move, But very unhappy with the constant price increases .

Friendly service! A++++

Customer service with Kristen was superb. Would recommend to friends!

Went in for tape and the guy there was so nice. If u had stuff to store I would definitely use them!

Great service

If you need a storage facility this is the place. The employees are awesome Kristine, John and a Italian kid sorry I can't remember his name are always kind, funny, helpful, informative and honest.

John was a great help two years in a row

This is my second time using this public storage.. The facility is always clean and well maintained and the location is great and the access hours are very accommodating to my schedule.. As for the staff well they are great and have always been very helpful..

John waited in me, as I came in to make a payment for myself dad! Awesome. guy. Vers helpful!

Very friendly, trusted and helpful.

Kristen was professional, courteous, and extremely helpful. I would recommend doing your storage business here! I could not have asked for a more pleasant experience.

Well run spot!

Great staff Kristen and John very helpful.

Kristen and John are great and very friendly. I have been using Public Storage in Weymouth since 2010. Couldn't ask for a better experience.

John and Kristen are very helpful, attentive, and friendly. If I ever need to store my stuff again I will definitely return here and would recommend to friends. i've heard horror stories but my experience at Public Storage was great.

John and Kristen are amazing. Kristen helped me about during the sign up process and was very welcoming and helpful about explaining the property. I was impressed 2 weeks later when John called to follow up on how things are going and if I had any questions on the lease. The building is well maintained and they are quick to respond to issues. Keep up the good work.

Great experience

Friendly staff. Kristen and John very help full. I have been there for years, clean and lots of great moving supplies and dollies to help you move!

Nice and clean, has good customer service.

John is always helpful and smiling...that is a goodway to be greeted. Kristen has called to help out.

I had to find storage immediately, with little cash and was blessed with the $1 first month's rent and a small administrative fee.( It was under $25 for my first month's rent). The staff was helpful, especially when needing a cart. It was delivered to me on my floor.

I received fanatastic service. The guys were knowledgeable and quick. the storage was clean and easy to find. Love this place.

I have had the best experience at this location. Dealing with John and Wes has always been a pleasure. I have rented a 10x10 unit for 13 years at this location and can always count on John or Wes's to come and cut my lock off with a smile when I lose my key. The boys are always available to answer a question or help me find a cart. Great Location and great customer service.

Facilty is well maintained. Feels very secure. Staff always cheerful and helpful.

Good experience, friendly and helpful staff, clean.