Public Storage Self-Storage Units at 50 Middlesex Ave, Somerville, MA

Bill's amazing! Great customer service! Thank you!

best customer service ever from Bill! Very happy as a first time customer and will be returning to Public Storage.

Bill was fantastic. All perfect

Zara was Great she was professional kind and patient. She is one in million great person great employee. Thank you Zara. Keep her in your company give. Her a raise. She made my experience wonderful. Thank you again Zara

Bill was a great help getting me set up with my storage unit. Everything was effortless and clean. Bill & the other staff have a jolly and professional attitude for a job that I can imagine gets boring easily. Would recommend.

Bill at the Somerville location was amazing I was in an out super fast and got the proper price reduction I needed. He was super nice.

Highly recommend this company and location. Bill was professional, clear and concise with his work and his mannerisms were beyond expectation. Hardworking and wonderful employee at this location. A 2 min phone call for a reservation and 10 mins inside to complete paperwork. Anyone who is looking to store their belongings should look no further than this locations. Thank you again Public Storage!

Bill is awesome. And very professional and great to work with. Will be back.

Honestly best service ever. They helped me figure everything out. Bill was super nice and even while I was rushing he was understanding and helped me a tough situation. I wish I could rate him 6 stars. You won’t go wrong when you’re with Bill. Love this guy.

Bill was very helpful, courteous. When I got here I had the wrong gate code to get in. Bill was able to give me the correct code and even tested it for me to ensure there were no further problems. Should I need storage again I will definitely use Public Storage.

Great unit, easy to locate and easy to rent and vacate. Bill at the counter was super sweet during the process and was very helpful!

Bill, was awesome. Very professional skills and takes time to help me with my storage needs. He was able to help me with my payment and retrieved my gate code.

Bill was awesome

The Public Storage Manager Bill was through the roof with his customer service. Thank you Bill.

Zara was great at getting us set up, even though we arrived just 20 minutes before the office closed.

I had a fantastic experience with Zara during my facility tour. She was incredibly knowledgeable and provided top-notch service. Highly recommend!

Bill was fantastic at helping us get set up and showing us the ins and outs of the facility and unit.

Bill was very helpful! Great service !

Pretty cool spot. Zara made sure I got my situation settled. Johnathan was also cool. I’m a lil hard to deal with so they made sure I was good. 5 star service 🎁

Understanding and Caring Staff, willing to help out whenever you see them.

Oh they’ll be happy tontake your money for their outrageous rates, but if you miss a months payment, you whole init will be auctioned off to the highest bidder. Horrible organization and horrible employees! Go with U Haul or other private companies. These people are malicious degenerates.

I went to the facility to enquire and Jackson was so helpful. He explained everything so properly. Very helpful and amazing customer service.

Got in and dropped off a full truck in an hour... customer service was good!

Public Storage at 50 Middlesex Ave., Somerville, MA, has been a very good experience for us. The managers, Alexis and Jackson, have been very helpful from start to finish. They've been most accommodating to any needs we might have, such as upgrading to a larger unit if necessary. They have patiently answered my questions, and gone above and beyond on our move-in day: personally letting my movers know that I was going to be late getting there due to a taxi mix-up. The facility is very clean and easy to access. I give it five stars and highly recommend it.

Harry was awesome. We just booked and rented a locker today and it was very easy process. Harry took the time to explain everything to us and was amazing.

Thomas was great.thank you for making the experience enjoyable, swift and easy 4/4/23 thank you Michael for the assistance, the people here are extremely helpful and friendly

Clean, help full Price is right

I was in bind and Jackson at the facility in assemble helped me out big. I'm not sure who runs the place but I'm pretty sure he should or get a raise. He let me know all my options and was so helpful in making sure I knew all my options before I made a choice and it was like talking to a family member that I haven't connected with in awhile. Thanks again Jackson.

ust moved out of this facility and Michael was the best! He helped me with everything and was professional and kind. Thanks for everything...

Just moved out of this facility and Michael was the best! He helped me with everything and was professional and kind. Thanks for everything Michael!

Michael is fantastic and always willing help!

As a L&D Director, I help Fortune 50 companies find exceptional talent to bring unforgettable experiences to customers. I am seldomly inspired or impressed, and today, one of your team members exceeded all of my expectations in creating memorable experiences. Michael is the epitome of what I seek in exceptional human beings that create awe, joy, and life-long memories of Custumer service excellence. Specifically, this what what Michael did, and I look forward to Michael having the opportunity to share what makes him such an incredible team member. 1. A personalized welcome Immediately upon entry, Michael greeted me warmly, stating that he looks forward to assisting me. This approach already set the tone that I will be taken care of. 2. Empathy and Listening Michael took the time to give me a thorough walkthrough of the process. He asked specific questions to personalize the solution for me. He was enthusiasts and wanted to ensure I had everything I needed. He was never pushy, nor did he try to sign me up for the expensive counter price. He advised I go online as the prices would be better, and this shows he care about my needs more than profits. 3. Probing and Identifying the best solution Michael took the time to listen to every need, and to strategically select the best solution for the issue. He began by asking me about box sizes and estimated items so that he can show me the right storage space. Michael was patient and never made me feel that I was a burden, even though other customers were coming in and out of the location. 4. Probing Deeper Michael discovered that there were several options available, and asked what was my preference, What Michael did was suggest different solutions, all tailored to my needs. He really wanted to ensure it was the right choice for me which shows his dedication to his Custumer service excellence. 5. Genuine Care I can tell Michael enjoyed the work he did based on his demeanor, his smile, his patience and tone of voice. He never communicated negative body language. He took the time to get to know about me. He also identified the best option, and provided them to me so that I can feel ownership in the choice.We bonded over our love of 90s nostalgia and the Sony Playstation Michael’s presence really had a profound impact on my as I rarely see this level of excellence outside of certain industries. If there is anything I’ve learned in the 20 years of L&D, specifically in team member development, is that people like Michael do not exist in the world without being recognized. Being a genuine 5-Star employee takes a lot of effort, contribution, trust, motivation. We must ensure Michael continue to feel he is values so that he may return the favor by creating brand loyalty as he did today. I will drive our of my way just to go to this store, just to be helped by Michael. A returning custumer indeed, but an unforgettable experience lives in my mind and should forever. Thank you Michael, Thank you for your spirit and dedication to strangers who need to pack packages. Thank you for being selfless, and thank you for being…You.

This place is the absolute best and has the best prices in the area. The staff are impeccable, organized and very clean especially Jackson. I have been a customer for many years and never had any issues. I highly recommended.

Today we were assisted by Jackson at the facility. When it was brought to his attention that we were in need of a bigger space as he passed by us trying to maneuver our items into our unit, he offered to assist us with finding a different unit that was larger in space and comparable in price. He delivered on both fronts, was highly professional during the process, and then even did a little magic trick for our toddler to make her smile. Great customer service, and I highly recommend this business for all your storage needs.

I am LIVID. Because... Elevators are broken, and apparently have been for a while. I set up my account, arranged for autopay, and got a 5x8 for 91 freakin' dollars a month. This was done online, where NO mention is made that the second-floor unit that they want to rent to you for an exhorbitant rate is only accessible by STAIRS. I cleared my schedule so I could move in --- and THAT took some of my valuable time, lemme tell ya --- and showed up with the first jeepload of several, to find signs on both elevators. I didn't even go to the unit, just straight to the office to cancel everything. Public Storage, you owe me three hours and a half-day's pay. DO NOT DO BUSINESS HERE

People way people talk to you here is very condescending. As if you’re supposed to know the faculty inside and out. Not to mention, they all talk exactly alike as they’re robots or something. Weird.

I came in the evening of November 1st 2022 bringing stuff to my storage and take out other items to find both elevators not working and I had to go up all the way to the 6th floor twice. Again this is the beginning of the month so it could be a moving day for some people I understand things happen but at least you should E-mail your customers immediately especially those who have units on the top floor and let them know that the elevators are not working so no one goes out of their way to find out until they get to the building that the elevators are not working.

The storage itself is fine, but the quoted price will only last for less than a year. New 5x10 units are listed at $121/mo for online signup, $152 regular. When I signed up in 2018 it was $109 for the first three months, then it increased periodically, and I'm now paying $176 a month. Their business model is to have competitive rates listed, then increase existing customer costs above the cost for new customers. They know that other storage facilities will behave similarly and that the cost of moving your things will be higher than the cost of paying increased rates.

I had a great experience with the Somerville Public Storage team. Michael was an amazing help to me, from the first phone call, to helping me with move in and eventually move out. If I ever need a space again, I'll most definitely come back to this facility. Facility is clean, dolly(s?) are available to make move in/out easy and gate access works flawlessly. And again, the staff here are wonderful, kind and helpful people :)

I just want to write a heartfelt review. To Michael at this location, he has been such a kind and thoughtful employee. I was homeless and need a place to store my valuables since I lived in a shelter for 1.5 years and didn’t want to give up my sentiment items. During that time, there were serval months I couldn’t pay or needed extra time to find assistance. Michael and the staff always reached out to me or helped make accommodations so I did not lose my things. Although I was going through hard times, he and the staff treated me with courtesy and kind; they were never rude or made me feel less than and I thank Michael. He and the entire staff has been helpful and empathetic towards me and I am ever grateful. Thank you again!

Mike was awesome

Great storage facility - Jackson @ front desk is very helpful!

Pros: -Staff is very friendly and helpful in getting you set up with a unit -Very well located just off 93 and close to the city -Security gates and covered parking for loading and unloading is fantastic Cons: -They have a very significant mice problem -The construction nearby is driving all of the rats and mice into the space. Rats stay on the lower floors and mice move to the upper floors -There was a guy living in his space on my floor -They increased the rental rate $25 higher than my initial quoted rent 2 months after signing the contact. If you are renting there, add $25/month to whatever they rent they are telling you

Alyxis was super helpful yesterday

The staff at this Public Storage facility went above and beyond with me. I bought a 10 by 30 foot storage unit at auction and it was stacked to the ceiling. I was very overwhelmed and I could tell they felt bad for me and gave me a generous amount of time to clean it out. They were extremely helpful and I would recommend this storage facility to anyone because of their amazing costumer service skills. Jackson is so nice and so helpful and so are the other staff members. They were very communicative and it made me feel good everytime I visited the office. Even though I didn’t make any money on this unit, I gained a positive experience from the friendly staff. They made my experience positive.

Mike went above and beyond to help me find a unit to accommodate my last-minute relocation needs due to my current storage location closing. I can’t say enough about how professional, thorough, and accommodating Mike was from start to finish, taking the time to walk me through all options and facility practices. Highly recommend seeing Mike for your storage unit needs!

Nice facility! Just signed up today. We worked with Alyxis at the front desk. He was very helpful in showing us multiple units that fit our need and our budget. Very professional and helpful.

Jackson was so helpful! He assisted us with switching into a more appropriately sized unit and gave us a great deal. Highly recommend!

Had a great experience. Alyxis Helped us get up and running in no time. The space is clean and well lit, and the staff was really great to work with. Been here a few times since. Still great.

I like this storage a lot, super convenient, clean and new facility, huge elevator and added security gate later until today. It was my very unlucky day, I move something out trying to return them. But the wind do me no favor, it blown off the cart and broke it. I quickly picked up all the pieces make sure no one step on it and get hurt. Some pieces are too small to pick up, and I realize that there is no trash can either at the outside(which I get it), nor in the lobby. When I asked the front desk for a broom so I can clean up the rest. He said: Nope. Made my day. I shouldve left the mess everywhere and left to you to clean it up. Being a moral person is hard in todays society.

This location has easy access and a clean facility. Jackson was particularly helpful in getting me situated and placed in a space of exactly the right size. He was very detail oriented and exacting in making sure that I had everything I needed, which was much appreciated.

Tonight I came with my movers and realized that the one storage room we rented was not enough space for what we needed. Luckily we ran into the property manager named Jackson, who helped us out! He was able to set up a second storage unit very quickly while explaining all of the size options available. He also helped me add my wife as a second person allowed to access both rooms. We learned about this company through a friend who we helped move her stuff to this building, and so far our experience has been great.

Hello, I just completed my first time ever renting a storage unit at 50 Middlesex Ave., Somerville, MA with Jackson who was extremely helpful and made my experience very pleasant. My kudos for a job well done.

Public Storage has convenient parking, automatically opening doors (with your code), huge elevators, a large supply of flat-bed wheeling carts (that are free to use), and is impeccably clean, with fantastic staff/customer service. All this makes it’s startling easy to load in/out. Because it’s so easy, convenient, and clean, we’ve decided to get a larger unit to free up more space at home, knowing it’s not much of a hassle to grab it from storage when we need it. Alyxis helped us out with the transfer paperwork and couldn’t have been more pleasant or helpful.

Jackson and Alyx were very helpful transferring over our business account. Very hospitable, friendly & accommodating. Thank you!

Public Storage is DA BOMB! The facility itself is very clean, modern, and professional. Their customer service is top notch. Special shout out to Alexys & Jackson - they're speedy, professional, friendly, and helpful (give them a raise!) I would highly recommend this Public Storage location for any/all storage needs.

Too expensive

I went in to this Somerville location today and I was helped by Alyxis. Everything went so well. She was extremely helpful and knowledgeable. I barely had any questions because she explained everything so thoroughly. I hope this company knows what a huge asset Alyxis is to their business!

Just got a unit here, the area is really clean and well maintained. Alyxis is super patient and explained everything well. Highly recommend if you need some outside storage space.

I have an excellent service with this location , all employees are very helpful for anything to ask to for and any materials trying to find! There storge Units are clean, I do appreciate the help Jackson and always has answers for any questions. Best public locations I have rented.

Alexis was stellar and made our rental experience special. Public storage is lucky to have him. Please consider a review of his work for promotion due his excellent customer service skills.

Doors sometimes are left wide open or are janky/broken. The storefront often has no attendant in sight. Once, I found a stamped-out cigarette butt right in front of my unit (my unit is far from any entrances or elevators).

Alexis was super helpful

Great customer service alexis was very helpful and perfessional. Recommend his customer care! Thank you!!!

Great service!

great service

Harry was extremely helpful in setting up the unit rental. He was available earlier than usual and accommodated for my needs (9+hr trip).

Awesome location, space, and super clean! Harry who works the front desk is super helpful and professional!

Awesome service from Debra and Harry wish I could give you guys a hug thank you so much and have a great day

The place is clean and the people are very nice. Carlos was very helpful and speaks spanish. Thank you guys.

Carlos and Harry are so good we saw twice storageis and important information. In space thank you Hairy

Harry and Carlos are great people to deal with. Always helpful, professional, and courteous.

Just closed out my storage unit at this location. Setting up the unit was all contactless and super easy. I worked with Carlos and Harry to close my unit after I moved out and both were friendly and helpful and made the experience seamless. Would recommend!

I have been storing here for months and my experience here has been great. I ran into carlos cleaning my storage door the other day and i am very greatful! Thank you public storage!

Carlos was very easy to work with. Was kind enough to show me the units I had in mind and walked me through the sign up process easily. Very happy with my experience.

My partner and I have been long-time customers of Public Storage and our experience with them has only gotten better over time. Harold is gem and he and the team work hard to make sure things go smoothly. We had what we thought was a complicated situation be taken care of within minutes and ended up saving money. Though there is no dumpster, it's not that big of a deal, and the building is kept clean and well taken care of. Thank you again!

Well-kept building, well located, conviniente hours, website description matches reality. These are what one normally expects from any storage facility. This one has it all! However, the customer service in here deserves more stars than google allows. After going through 3 different places where what the website says does not match the reality and receiving some bellow par customer service, this location was a breath of fresh air. Harold was extremely helpful and was detailed on explaining everything and answering any questions I had. Moving is often (or always?) stressful but this time around things went slightly better thanks to them.

Clean and nice staff willing to help out. Plus you get 3 keys.

Great experience with Harold. He was super helpful and understanding of any questions / requests that I had. Building is also well-kept as a result of Harold’s dedication and commitment to the building.

Great location, clean. Carlos was a pleasure to deal with; super helpful with the onboarding process and answering all the questions I had as a new space renter.

Friendly service and clean, well-kept facility.

Awesome

Edit: I had originally written the review when I was looking for a unit, and today was my last day and I can’t say enough wonderful things about this place. The customer service is always out of this world friendly, I will rent in the future again! I am moving from Boston to AZ that is the only reason I am leaving. Other than that, I informed them on the 1st that I am almost done and they said they will do their best to pause the fee since I get charged at the beginning of each month. I finished on the 3rd and still had to pay the full price for the month of March which didn’t make me too happy since I was told We could work something out otherwise, but other than that I can’t complain about anything else. I had a great experience. John, Cathy and a third guy I forget his name really helped me out a lot and answered all my questions. They showed me The unit, helped me figure out what insurance I need and were extremely friendly. Amazing customer service! Thank you! Very excited and welcomed to store my stuff here.

Harry helped me through the rental process - he was polite, friendly and knowledgeable!

Excellent customer service by Harry and Stephanie - this is the best Public Storage to use in the area

Debra helped me with setting up. She is pretty friendly and explains things clearly. Definitely I will recommend others here.

Harry and Carlos were awesome, helpful and outgoing. Great location

Just finished cleaning out my stuff after using Public Storage quite happily for over a year! Carlos helped me close down my account and it was incredibly quick and easy. Everyone I’ve worked with here has been friendly and easy to work with. I will definitely come back the next time I need storage.

Great service and super easy process! Thanks to Carlos for being so helpful.

Clean and secure storage facility staff is awesome too. Carlos answered all my questions today very helpful.

Rented a unit today from Harold. Very pleased with the service I received from him. excellent customer service.

Love it here

I went in to search for a storage and Carlos and Harold were very helpful and friendly guys. Carlos gave me the exactly directions to the storages which is rare to see now a days. Thanks guys.

I was in a rush and needed to get a storage unit fast as the movers were waiting. I stopped by the property and Harry, the local manager, was were helpful, and professional. I can say that Harry takes pride on the work that he does and it shows in his interactions with customers. I rented a space right then and did not look at any other facility for comparison.

Didn't go there

Over all it's a good building. The staff on the other hand are not great to deal with. My wife and I have a unit there. We put it under her name but it belongs to both of us a happily married couple. When I call to talk to someone they won't speak to me since it is under my wife's name. But the phone number, email and credit card are under mines. Like Forrest Gumps mom says Stupid is as Stupid does and that's how I see the staff there. They need to fix this issue.

The whole place clean, bright and busy. Great service.

Really clean facilities.

Even with the pandemic this place fulfilled all my storage needs. The gentleman who helped me I think his name was Hyu was knowledgeable as well as quick and hygienic. Would recommend this place to anyone seeking storage needs!

I didn’t like the experience I had at this location they need new management.

Anthony was awesome & really helped me out with my quick move out !

Amy and the team were very helpful! Great building to store your items. Store team still doing an awesome job

Excellent service very clean storage space

Nice location, good storage, friendly staff.

Awesome service, fast, easy and good price

I just moved and needed to store my extra belongings. After reading the great reviews I decided to try this place and I was not disappointed. It was clean and the staff was very friendly and helpful. Great customer service. Cathy showed me the units and helped me decide which was best for me. She was very informative to my questions and had such a great upbeat and positive energy! I recommend

Both the ladies were awesome and gave me great customer service not to mention Mariana

Good company and friendly people

Friendly staff, good access hours, clean and easily accessible spaces. What more do you need from a storage space?

Good customer service and easy check in!

Best storage near Boston. Super clean facility, long hours and secure building. The staff has been extremely helpful and down to earth both times. They actually inspect the unit with you and make sure everything is perfect before you’re all set up. Jon was especially helpful setting us up.

I’ve been using public storage for a couple month , I was given a good promotion , customer service is great , great location , and what I really like it’s very clean storage ... 5 star service

Great customer service. I had storage with you before always treat me with kindness and respect.

The site manager, Cathy, was friendly, cheerful, and incredibly thorough showing me the site, the unit, and explaining the lease in detail. It was an easy decision to rent the unit after meeting her. The facility is clean, bright, and full of security checkpoints that made me feel safe leaving my items there.

I came In and John was very helpful with getting the packing supplies I needed to move !

Great service

Cathy and Tonya were excellent today. They helped me move through the rental process quickly and painlessly. Couldn't have asked for a better experience.

Can’t say enough good things about this facility . Greeted by Jon and Kathy who were so very friendly , made me feel comfortable to ask any question , explained everything thoroughly. I look forward to seeing them just to stop in and say hi when I have to go in to my unit !!! The units are clean access is safe !!! So glad I came here after going to other storage !!!

Excellent customer service !! Cathy, Mariana, and John they are all the best !! Cathy and Mariana both of them were very patient and answered all my question. They showed me all the units without hesitation. Overall, I had a great experience dealing with them. If you are looking for a storage unit, definitely check this place!!

Stopped in this location looking for information on storage. Cathy and Jon were extremely helpful and helped me understand the process and gave me great tips on how to keep my stuff safe while being stored. Pleasantly surprised and pleased with the service received by them as well as their knowledge on storage.

Cathy and Russell were very courteous and had all the answers. Thank you!!

Cathy provided very good service quick easy and detailed. Covered parking area and the place is very clean.

When is the storage space accessible?

Nice climate controlled storage space with access code security and an on-site office that sells moving supplies. I was really happy with the onboarding process. Electronic documents, e-receipts, and monthly recurring auto debit makes this place streamlined and stress free.

Great pricing! They have an insurance for stored items, and carts on the side for easy transportation of goods. The set up was fast, easy, and it is secure by gate codes and locks. Highly recommend, even the location. After all the moving swing by assembly square for refreshments and refueling!

Had a very easy and pleasant experience renting a unit here.

Kathy was so awesome! Very helpful and efficient, answered all the questions, and made very helpful recommendations. The place is so clean and new. Highly recommend it!!

The customer service representative was extremely helpful, storage unit was very clean.very professional would recommend to my friends

this place is great, it’s clean, and great customer service.

Good people good service

Had a great experience finding a unit here to rent! Cathy was very patient and friendly and the process was extremely easy - would definitely recommend.

Kathy was a very professional and helpful agent and the whole experience was fascinating. I would definitely recommend it for everyone i know.

Great peoples working together

Needed space rather quickly, Patrick and John were prompt to reply to me and help with the process of getting my space.

Best storage facility in East Somerville. Deb & Cathy are the best.

Cathy and Patrick were awesome! The facility is clean and spacious.

Cathy is awesome super helpful and made the moving process so much more easier!

Good service. Clean units

Easy access. Good customer service. They ran out of units of my size so I got a free upgrade.

Cathy and John at Public Storage are kind, attentive, and great to work with! Great experience all around. :)

Great customer service and clean, organized facility!

Kind administrator :)

Cathy it’s very helpful. She is so patient explaining everything to me. Thank you very much for the great team at public storage in Somerville. God bless.

I buy boxes at public storage somerville once a month. The kids there are great and always get me a good deal.

Great experience, Cathy helped me get set up in a new unit!

Great customer service i highly recommend public storage to anyone especially the one in Somerville

Deb in Somerville and joe from Malden was grate atencion. They explained them self very clear. I recommended 100

After moving in at a decent rate they raised the rates without notice twice in less than a year. Ask how long the rates good for. Then after moving out on the 5th, they billed me for the entire month saying any move out after the first is billed for the entire month. BE VIGILANT.

Good service, very clean environment. Jon was the best. Good job guys.

Awesome service

very rude and disrespectful in terms of communication; they cut my lock and made me buy a new one even before the auction deadline had arrived. I would recommend any other storage service above Public Storage.

Love the service at this place Kathy and Russell were extremely helpful in assisting me with all my needs I highly highly recommend them .

Jackson provided outstanding service. Very knowledgeable and helpful to us on deciding which storage size would be appropriate. I would recommend this facility to any of our friends.

Cathy the self proclaimed “chatta box” was great! Super friendly!

Good space

Yesterday was my second time renting a storage unit at the Public Storage in Assembly Square. The facilities are clean and well kept, and the leasing process is very straightforward! Cathy assisted me with both of my rentals, and both times she gave me a thorough tour of the facility, walked me through the lease agreement, and answered any questions I had throughout the process. They have great deals if you reserve your unit online and if you are a first time renter. Highly recommend this Public Storage location!

Great facility- very new, clean, and secure. The service was excellent as well. Cathy was very helpful, and she had a great positive personality!

Cathy Kadeem & Ashley Were awesome and Delivered great service with a smile. I highly recommend them for everyone in the greater Boston area.

KATHY WAS AWESOME AND FANTASTIC!! SHE WAS SUPER HELPFUL AND VERY FRIENDLY! SHE WAS EFFICIENT AND MORE THAN HAPPY TO ASSIST ME ABOVE AND BEYOND. THANKS, KATHY!

Such a great facility. Cathy was so helpful!! Helped me to chose the best unit for my storage needs.

Cathy and Tori were so helpful! I had never rented a storage unit and they were so patient explaining everything to me. The facility was very clean, easy to load stuff into, and very secure. Cathy walked me through the entire process and showed me around. Very pleased with my welcome visit! Thanks ladies!

Pretty clean for storage. Cathy was very helpful.

Cathy did a great job of telling me the features of Public Storage and showing me two different sized units. I selected one and she walked me through all the details of the contract. I am very pleased with the facility and with Cathy's excellent service.

Cathy was so helpful, informative, and quick. She made the whole process easy.

The unit and facility was clean. Cathy and Alexis a very professional and easy to work with.

Linda is amazing and has a great team. Customer service is on point over there. Highly recommended.

I was late, I could tell the manager was unhappy. He still helped me out, and explained all very well and helped me to get set up.

Linda, Cathy and Alexis are wonderful! I've rented storage before but this facility is very clean. They're a great team over here!

I just visited public storage to rent a unit and my experience was very nice. My rep was Cathy and she was friendly, informative, and I received great customer service. I would rent from public storage again.

Clean and well maintained place. Nice building that is very close to Assembly train station. Amazing customer service from Alexis, who was extremely friendly and helpful, from the initial phone call to the in person set up. Thank you so much Alexis! :)

Three days into my experience at this location and it has been superb. Alexis was super friendly and kind (and quick!) Linda was prompt in calling me and understanding when I had to reschedule the move-in time. It felt like they actually wanted my business, which I haven't experienced at storage facilities before. The facility itself is near brand new. It's extremely clean and in good working condition. This location seems to have similar rates as other facilities in the region. I recommend getting a first floor unit as it is easiest to move it, even if it's a bit pricier. Check if your renters/home owners insurance covers off-site storage to save 11-15 dollars on a mandatory insurance. Thanks Alexis and Linda!

I had a blast with Linda & Russell, they entertained me greatly while waiting for your computer to work

Employees were very helpful. I got a 10% discount on boxes when I bought 10.

Excellent service, facility, and price. ALJumar and Linda were very helpful.

Joe and Linda were wonderful, and made it very easy to rent a storage unit!!

Linda and cathy superb propale muy bueno! Very clean place an awesome Customer service!

Ashley was very helpful and made the whole check in process easy! Overall great experience!

Just became a customer in May... Linda and Kadeem are rockstars for helping me with 5-star service! What a clean facility it is and how convenient right off I-93 :)

Aljumar was so nice and had great customer service!!! He helped my roommates and I with everything and even helped up push our carts. Over the top service I had a great experience and 10/10 would come back to this location. They are great communicators and helpers

Moving all my friends and I’s boxes into our storage was a breeze thanks to Al! He was really cool for making sure we got all the info we needed, a really friendly guy

Kadeem was very thorough, attentive to needs of the supplies that we needed for our move. We will definitely will come back

Linda was informative in helping me find a more suitable unit

Al was on duty today (Easter Sunday) when we came in looking for last minute storage space (tomorrow). He was awesome - very helpful and courteous. We are very pleased.

I had never rented a storage space before. I reserved it online next day I got a call from Laura pleasant An well mannered. On my arrival to the location I was meet with warm welcoming service from Kadeem An Ashley they both went out of the way to insure i had the correct amount of storage space by showing an explaining the sizes of the units An reviewing everything they went about An beyond but most of all they noticed that I was having an issue with stand An offer me a seat There were awesome Thank you Kedeem an Ashley

Aljumar was a great help to me. I needed to move out of my old storage facility and he found me the perfect space for the right price at public storage. I also had to get their very affordable insurance very handy makes me feel secured here. Thank you so much public storage I needed this.

I was impressed as a first time customer. I was serviced by Al Jumar, whom I found to be very attentive and respectful as well as informed of his duties. Much respect Mr Jumar.

Al was super helpful getting us set up and our stuff moved in. What could have been stressful was easy with his help! Our first experience with this shiny clean facility Public Storage facility and their great staff was excellent!

Great service. Clean facility. Easy access

Linda, Will and Al were wonderful! They got me a great rate and awesome promotion.

Al was professional and extremely helpful. Great customer service.

Had a wonderful experience at public storage somerville. Ashley was very polite, helpful, patient, and informative. I am very happy with their customer service.

Great service! Al was friendly and very knowledgeable. Conveniently located close to the city.

The two women working were very helpful and informative, especially Alexis. She explained all the details of the space and broke down the pricing for me. The space is clean and clearly well maintained. They also provide boxes, tape, mattress bags, etc to make moving very easy.

Linda and Ashley are the best!! they helped me through my whole process . Helpful every time I need to visit my storage units with anything I need Linda went out of her way to help me which I thought was great. kudos

Great Experience. Professional staff, Cathy and Al were outstanding. The only issue, the rental promotion rate wasn’t honored even after receiving more than 5 emails confirmations.

This place is nice. Professional, clean, climate controlled and right next to my house :) Al was helpful in getting me set up with everything. Oddly enough, the pricing was compatible to a similar sized non-climate controlled storage unit I was renting before doing the switch (probably because those were drive-in units, my new one is on the fourth floor, but the freight elevators should make moving around easy). So I am pretty happy so far.... Let's see how it goes!

This place is really clean and the staff is friendly i would recommend this place.

Great customer service from storage expert Big AL he helped me find a unit to store my things will definitely tell others about this wonderful company.

Ashley was very professional and provided stellar service. She made sure we were getting the right size unit for our needs.

Linda was awesome, she really went above and beyond with her customer service. She exhausted all the possible options in order for me to leave as a satisfied customer. Thank you, I really appreciate the service. I will be recommending family and friends to your location in the near future.

Ashley and her team at Assembly Row made everything quick and easy.

Kerry, Ashley and Al are awesome! Their customer service skills are top shelf, and they know their product. Al and Ashley helped me find all of the packing supplies needed to protect my goods. They answered all of my questions. They are very friendly and kind. The facility is spotless!

Kerry was great customer service, and ver satisfied with my storage right off the elevator. Definitely I suggest this place to all my friends.

Great customer service and a very nice facility!

Kerry was super helpful and welcoming. He made my storage process very easy!

Ashley and the rest of the staff were very helpful, facility was very clean and well kept... no complaints the price was right and well reasonable, thanks for a great experience-David

Great facility, clean, secure. Very helpful staff.

Linda and Kerry helped me out with everything !!!!! Their gloves are much less expensive than Home Depot.

Great service!

Ashley, Kerry, Linda and Kadeem were friendly and helpful but also went above and beyond to set us up with a unit when their system was down.

Kerry was very professional and very helpful with to us today we will def be back and recommend public storage 10 service

Thank you Kerry for your patience today with me. It took me awhile to decided which unit I should go for but you never rushed me just let me take my time. I appreciate it. I must say you definitely know what you are doing and as busy as it was you managed to get to each customer promptly without any troubles. Public storage is very lucky to have an employee like you who is proffessional and very knowledgeable. You are a 5 star employee in my eyes! Keep up the excellent work.

Very efficient. Linda and Russell were very friendly. If you have any storage needs like I did, I recommend Public Storage in Somerville!

Kerry Linda were very nice and helpful. Best storage place in Somerville

Super friendly, helpful. Great to work with.

Extremely nice and knowledgeable service provided by Kerry today!

Kerry and Ashley were awesome! So helpful and accommodating!

Tatiana. This is the best public storage I have rented at to date. They have the cleanest facility and the nicest staff. Very helpful and polite. Glad I came to this location.

Joe and Ashley were very helpful I was looking for more prices for a space. Went to Medford but they had no 5x5s so I went here and they told me how much it would be so I will be back by the end of this year once I have to move. Great customer service and great people who work at both locations I've looked at so far.

Friendly staff and an easily accessible facility.

Hats off to Joe and Angela, dynamic duo they are, very kind and accommodating 5* to both of them!!

I rented a storage space with Public storage for my daughter for summer- it was such an easy and seamless experience - the lady in charge was so well organized, knew her job well, was friendly, thoughtful and kind. The space is clean and well maintained as well. I will definitely use them again. Thank you!

Customer service was awesome! Joe was patient with our questions and showed us a few storage units. All customer service reps are personal and cheerful. I would totally recommend Public Storage to anyone. Pricing is a lot better than most places.

Everything was on point, on budget, and on time. I could not have asked for a better customer service experience. Joe and Ashley were knowledgable and accommodating. The facility is clean and easily accessible with big halls, doors, wide elevators, and a loading dock that easily fit our TALL moving truck. Thank you!

Joe was very friendly and helpful in the move in process. Facility is clean and secure at a reasonable price.

They raise prices without any warning. They charge you fees to pay your bill by phone. There is no where to throw garbage.

Very clean facility with lots of amenities. Angela surely is an asset to your company! Very smart, informative, and over all very knowledgeable of the whole process. I left not wondering or questioning anything. I recommend this facility to all looking for storage!

Better attention I ever had in a storage spaces by Dyllan!

Dylan was super helpful. I was in the process of moving and needed to pack a huge piece of artwork. I honestly was going at it the wrong way and he came over and got me everything I needed. Solid guy!

My name Jessie I had a great experience with Dylan. It was a last min call for me and my family and he made it happen ! He was really nice and you can tell he does t only love his job but love to help others he was really energetic and funny and was really sweet to my 1 year little girl who he kept laughing ! Best storage and have great deals ❗️Request Dylan (:

Friendly staff and very clean place. The front desk lady is very nice and respectful.

Easy process to check in. Friendly staff. Clean facility. In a good, safe location. Reasonable prices, although the mandatory $20 for the lock that they don't tell you about online is kind of annoying.

Ashley was very helpful, showed us the new storage and was very efficient, and friendly. Glad to have come to this site!

Convenient

Dylan was a super helpful and personable guy ! Place seems safe, very clean and very secure!

The location is pretty ideal, it's easy to access even without a car. (It's close to the T station.) and the manager there was nice too.

Great costumer service

Great storage Chris and Ashley helped make everything so easy

Awesome service with professional and friendly people.

I regret doing business with public storage at 50 middlesex Somerville MA, they increased my rent without any notice, cant wait to remove my stuffs.

Lots of people live inside this building. Security is an issue. Bathroom is disgusting.

This place was clean, the staff were very helpful..... The lady Angela had just started and was training, but I wouldn't have even known had I not over heard the other girl talking about it because Angela knew all the answers to my questions and s seemed to me that she'd been an employee for some time! Great job!!!!

Can I just say that AMY and ANGELA are the funnest girls.... They have great personalities, and have complete knowledge of the facility. And can I just say their customer service is above and beyond 1000%!!!!!! Thanks girls!

Arber was nice waited last minute to find me the right unit excellent guy

Amy is wonderful, today I passed through to see about prices they were pretty booked up, but Amy took the time to help me with finding another location to store my things. Her customer service is impeccable. Great place and very clean

Excellent and fast service, facilities are clean and conveniently located. Arber was extremely helpful, very professional, friendly and energetic. I would definitely recommend this location/units.

The staff Rhonda and Dillion were extremely helpful and informative. They were very professional, friendly and energetic. The place was extremely clean and very organized. I would definitely recommend their Somerville units.

Rhonda gave great service Danny was helpful to you

GOLD STAR FOR TANNER!!!!!

The facility is spotless and super secure. The representative that help me, Rhonda, was exceedingly helpful and friendly. I really felt well taken care of. The only thing I would change is to have the minimum required insurance fee ($11) included in the online quote. The quote included the one-time administrative fee but not the REQUIRED insurance.

It was made very easy to get storage today and with low cost on top. I was given clear and knowledgeable directions by the wonderful Rhonda. With those directions I was able to meet at the apt time. Thank you Rhonda for your customer service and adding us to your busy day full of apts. I will recommend public storage in Somerville to any looking for storage.

Shantae and Rhonda theyre the best they help me a lot. These ladies were very patient and the building was new and clean. I recommend this place to anyone looking for clean and convenient storage

This Public Storage was perfect for my needs. Location great, clean facilities, safe & secure. Both Dylan & Rhonda were wonderful to work with. Very helpful with choosing the right unit, explaining all the details, especially the access code to get into the unit. Both were very professional & extremely friendly.

Easy process - great customer service from Emily and her co worker Courtney.

A great facility with wonderful customer service!" Nice job the employes do every time you ask them a question they are always on point Yuri is one the best employe you guys have thank you guys for your services

It was clean service was beautiful. Friendly staff I'm glad i made the right choice

This is the best storage place u can go

My experience was very pleasant thanks to Rhonda and the great customer service i received at public storage,

Ronda and Amy are amazing.

Place is clean and security is great. RHONDA was awesome and assisted us with great knowledge of the facility.

Great assistance by Amy.

Great service, easy access, and fair prices. Highly Recommend!

Please try this place the security is excellent you don't have to worry about your stuff. I've been with this place for over a year, it's very clean and affordable.

We unfortunately came in a few minutes before close and Amy told us she would stay late to let us do our paperwork anyway. This saved us so much money, time, and inconvenience. Thank you so much Amy, you're amazing!!! You saved the day. Thank you for staying late for us.

Really nice people Amy who is the manager is really nice very helpful we had a unit a little far on the fourth floor but when I went for the appointment she was able to get a close to a unit closer to us when we got off the elevator. Everything was really smooth everything was able to fit. The only thing I don't like is the elevators. I find it really difficult to move things in and the elevator uses the gate code. I understand that it's for safty , but its way to complicated to move things in and if you don't hurry and push the floor that you need you have to go back to the first floor and punch in your gate code again and be quick. Plus other people want to get in which is a waste of time for them. But overall it's good. Very clean, I love it. The forms of payment are really easy, the 1st of every month and bam done no need to worry until the next month on the 1st. Really love it. I recommend it to people looking for extra space to put some of their things.

Couldn't ask for a better home away from home. Great staff, great location and building. Second to none!!

These guys are great.

Jackie was delightful to work with: efficient and professional. She showed me the unit and we got the whole thing wrapped up in short time. The facility is clean and cool!

Fast and good service. Jackie was very helpful an nice.

Easy to rent and friendly staff. Jackie was super helpful!

Elisa was beyond helpful, and quick getting me into my unit!

Great place good customer service!

Closed out my unit today and Lisa, Katie and Shantae made it a great and painless experience!

great service....very helpful

good service clean facility very organized

Shantae provided great service when I took my new 10 x 15 unit at Public Storage, she is a real delight to work with

Great place for a short term rental. Very easy to deal with. Thank you.

It is so clean, personnel are helpful, informative and polite. Easy to find, easy to access, security is a plus, definitely would recommend to others. Cleanliness to me is key and they were definitely clean. variety of moving material in the store. Would suggest a bigger loading place, but nevertheless a good experience so far. I wrote the above statement 8 months ago, during the past 8 months i have experienced bad customer service, disrespect from the property manager and even found a homeless person staying in a space that should have been locked, how he got pass the "security system" is beyond me, what was worst is that he was sitting (for lord knows how long) in the space in front of mine and the hallway reeked of trash and BO, i was not able to go into my space because after i called the property manager they had to escort him and get all his things from inside the space. I am disgusted and disappointed with the services i have received. I am definitively moving my things.

excellent customer service. very thorough process.

It was a great costumer service lisa and chris take good care of me and my stuff

Shantae was extremely helpful and made the experience so easy for me! She dhowed me multiple units and took the time to answer all of my questions! I would definitely recommend this storage facility

This place is amazing, the staff is always willing to assist in any way they can. I always run into Lisa at the customer service office and she is great!!! She's always polite and asking me if i need anything, that's great service if you ask me. This is the place to store your personal items! Thanks, James

Love this place!! Customer service is great. Lisa and Shantae are always smiling!! Will recommend to family and friends. 😄

Excellent and fast service, friendly personalities. Only request would be that the check-in process could be done entirely online ... why do we need to spend 20-30 min of paperwork when I've pre-registered online? This is an issue for Public Storage in general, not this particular location.

Always have a wonderful experience, The staff is always helpful. Always receive a courtesy call when I am running late with my payment.Lisa the manager is always so wonderful always smiling

Lisa was super helpful with move in and was great with getting everything set up. A great new facility with wonderful customer service!

First experience renting a storage unit. Lisa and Shantae were very friendly and helpful with what I needed. Great location, right near the new Assembly station stop on the orange line

I just rented a storage space at Public Storage in Somerville . Everyone there was very helpful and made the process of signing up effortless . Lisa , the manager , is extremely helpful. She had a great personality and is the type of person I know I can count on if I have questions or issues. Kudos to Lisa and her staff !

Public storage in Somerville is the place for me. Shantae was very friendly, patient and helpful. She helped me find the perfect size storage for my stuff. I would definitely recommend this place, great customer service.

public storage is a great facility. I am very pleased with the place and the staff. especially Lisa she is awesome. I enjoy working working with all of them.

Everything was spot on with service and reception. Lisa helped me out finalizing my storage rental on the same day, and it only took me around 10-15 mins. Great service!

Somerville is amazing!! I went in today and had the pleasure of meeting mark Emily and shantae..they were very happy and helpful..lisa is the property manager and is always smiling and ready to help..vet clean facility!! Would recommend to friends and family!!

If I could, I would have given the trio of Courtney, Emily, and Lisa 6 stars out of five. I don't know what I would have done without that extra box.

Awesome staff!!

Great customer service, Ariel and Emily were very helpful! Lisa was also a great saleswoman :)

I had a great experience, Shakora assisted and answered all my questions. Facility is clean and nice I would recommend to friends and family. Also meet the property manager lisa who was very nice.

This place is the best!!!! Lisa, Gerhard and Shakora gave me the beat customer service ever. I would recommend all my friends to go to this location for storage. Its very clean and convenient!!! Very happy with my decision to rent there

The crew is great! So friendly and customer service is fantastic. Super clean and very nice facility.

Renting a 1 month space here was quiet complicated, and after calling and having a quiet bad experience with the customer service to checkout. I finally went on site and found Lisa who perfectly help me through the process of checking out, and contact her manager who was comprehensive enough to take care of my case. Walking out of Public Storage with a great customer service in mind and my problem solved.

Customer service was great! Very clean. Lots of security. Would recommend to others.

Good experience. Clean, new facility, with help of Lisa, I found a unit on first floor that will fit all my valuable extras that I have accumulated in 50 years. Only complaint is that I wasn't told about removing lock to open door so that was a hassle at first. Thank you. Sincerely,

Lisa and gerhard are very helpful. Facility is clean and area is very convenient to where I live. I would recommend to friends and family. I will definitely rent with public storage when I need a space!!!

I had great service at Public Self Storage, I would recommend this to others. Thank you Robbie & Lisa.

Now that I've moved out I'm updating my review. People should be aware that the average rating is artificially high because they basically force you to write a positive review when you move in. They literally told me to go on my phone, go to google and write a review, and they stood there and waited while I did it. I didn't appreciate it at all and that's why I'm reducing my review from 5 stars to 2. Without their meddling I'd probably give them a 3.5 overall. The facility is ok. It is new and clean, but they do seem to have made a bit of a mistake in designing the building in that the parking lot is too small. I frequently found there was nowhere to park during busy times, which was fairly annoying. They also need more than 4 carts, because some people are jerks and don't return them to the lobby. The staff was friendly enough, although they were pretty aggressive in selling their moving supplies, which are overpriced. Boxes are considerably more expensive than at UHAUL. Move out was extremely easy via the website.

Easy easy easy Lavesha, Lisa and Chris were great and made the experience stress free

Lisa and dante were awesome. The facility is brand new, great customer service.

Getting the storage unit was easy. Moving in was not. On May 31 (aka a BIG moveout day) only 1 elevator was working, with NO attempt to fix the other. The workers could see we were having issues getting the 1 elevator to work, but offered no help. Ps- this only has a 4.9 rating because they pretty much make new clients write a raving review.

This place is nice and neat. And the girl who helped me move-in, Robin, is so kind and patience with me.

Lisa, Nate and Dante were incredibly helpful at Public Storage and answered every question I had. The atmosphere was warm and friendly and I was thrilled to have such a fantastic experience!

Great customer experience - very professional service - Crissandra was glad to take all the time I needed to look at the options and pick the best one for me. Nick was very helpful in locating pricing information for the packing supplies despite that he is not based at this location and the facility manager was out that day. Facility is nice and new and conveniently located. Would highly recommend this place.

Great facility. Lisa was a tremendous help! She was very friendly and knowledgeable.

Great service. Got a promotion when I visited. Lisa was great!

Lisa is fantastic! Really helpful and professional. Great prices too

Super quick sign up and great customer service. They have an area to pull into and unload.

This is the best looking storage facility we've ever seen! Crissandra was extremely helpful, fast, efficient and knowledgable. Looking forward to storing my stuff here for the summer.

Great facility! Clean storage spaces at reasonable prices! Very friendly staff and convenient location

Very friendly and helpful staff and. Newer location, very clean.

Very helpful staff and clean units. A couple small charges I wasn't expecting but seems well worth it!

Great! Crissandra was professional and very helpful. .

Clean, convenient, friendly, and organized. The units are priced well for being so close to the city. A couple observations though, 1.) as some have mentioned, the facility is not 24 hour accessible. 2.) The use of facility provided push-carts/dollies becomes quiet competitive during the weekends. All-in-All, I would recommend Public Storage.

Set up was easy and great, Lisa helped me get squared away. Much cheaper than other places in the area.

Clean, convenient, friendly, organized, easy to load in, etc. I would highly recommend it, so take the following observations in context- Some things to be aware of; that they are not 24 hour access, you need to use your passcode constantly at least 4 or 5 times per visit so memorize it, they do charge you extra to "buy" their own lock (which you will probably never need again it's a special cylinder lock), so plan on extra charges for the first payment-"processing fee" >$20, the lock and rental. Savings Tips-Their supplies are overpriced, Home Depot will save you at least 50% on boxes and tape, and they are right next door. Pro Tip- call your renters/homeowners insurance, they probably cover your stuff in storage, mine do, so that's an added $20+ savings if you are insured. NONETHELESS, don't get me wrong, those are just things to be aware of, this is an excellent, inexpensive solution that I would not hesitate to recommend.

Crissandra was incredibly helpful and knowledgable throughout my visit. Friendly staff and great prices made this a very easy transaction for me. Highly recommend this Public Storage!

Lisa was great- very helpful and friendly! The facility is new, great looking and in a great location. I'd recommend it to anyone.

Great customer service! Everyone was very helpful and the facility at Somerville is brand new and looks great! Lisa was especially helpful in showing us around and getting us through everything!

Lisa gave me exceptional service she answered all my questions on the terms and products she was very knowledgeable.. Lisa very pleasant and I am blessed to her waited on me. Kristin was awesome she help me figure out how to post this and they are pushing Google at my age it was a riot.:)

Lisa and Robbie were fantastic today! Very polite, funny and fast. Cleanest storage units and some of the best rates in Boston!

I met with Lisa and she was great and I am.looking forward to a long business relationship!!! Great customer service. Very happy

Thanks for helping me find a great shipping box. Crissandra and Lisa were awesome, and super helpful!

Courtesy and Great Customer Service- Lisa. Nice Job.

Easy check in. Nick and Crissandra were very helpful. Very clean units.

The office staff was super helpful and friendly. The location was very clean and convenient. Great customer service!! Lisa was the best!

Nick & Crissandra were extremely helpful & professional. They answered all my questions and I happily reserved a unit.

New facility. Clean