Public Storage Self-Storage Units at 327 Mystic Ave, Medford, MA

Sandy was amazing answered all my questions got me set up within 10 minutes perfect customer service thank you sandy !

The customer service representative sandy assisted me and my wife got us the $1 deal thanks

Sandy was amazing definitely will be back

Thank you so much Sandy for all your help!! Move in was a breeze

I give it a 5 stars all cause of Sandy customer services was perfect. I was stressed with my payment she guide me through it and helped me out need more people like her!

Highly recommend this facility super clean and sandy at the front desk super knowledgeable and friendly

Sandy has always been fantastic to work with, very responsive to anything I've needed or any issues I've had over the past 3 years. Highly recommend this PS location if you are located nearby!

Sandy was amazing, she helped us set up our new storage unit . Super helpful.

Sandy helped me close out my unit, super nice and friendly :)

Sandy went above and beyond to help me out of sticky moving situation. Truly excellent service.

Thomas was exceptional. Stayed open a little later than close to make sure we were set to go with our move the next day, and was extremely helpful in determining that we were good to go with a 10x10 unit - we asked to see a 10x30 and he showed us one, while never pressuring upsell on us and indeed confirming that we were fine with 10x10. Thomas was great

Sandy is one of the best people I met in public storge very helpfull and very nice I wish all people have her spirit million starts out of 10 not only 10

Sandy was absolutely incredible! She was extremely informative with any questions I had, gave us a map to where my storage locker is and all with a positive attitude.

Great service and great facilities! Sandy is extremely helpful and great with customer service.

This storage unit is great. You can open the gates with your app. It’s clean and well managed. I had a recent experience with my account that required some assistance from the rep on site. Her name was Sandy, she was pleasant, knowledgeable and super helpful! She got everything back on track. Thank you!

This was my first time using Public Storage. The representative at the front desk, Sandy, was very friendly and knowledgeable. They were able to provide me information regarding the storage unit and help me get access to it. They also helped make sure I was able to access the online App, the loading dock, and provided me a detailed map to my storage unit so I wouldn’t get lost. Very helpful with good customer service. Thanks for all your help Sandy!

They’ll be happy to take your money and smile when you pay them their outrageous fees. If you miss one months payment, your stuff will be auctioned off to the highest bidder. And Sandy is malicious! Buyers beware. Take your business elsewhere to save you a headache and money.

Bright and clean. Sandy was very helpful showing me around and helping me set up my agreement.

Sandy helped to move in. Sandy was very nice and kind. I just want to say "thank you, Sandy.

Sandy help me complete my rent and it was quick and easy

Great place to store your belongings, clean well lite ,plenty of boxes and great customer service by the women name sandy

Nice lady: quick and easy place

Storage is clean and Sandy gives great advice

The facility setup is good (most turns are wide enough, plenty of carts are available), but don't believe the intro prices. The business model seems to be to increase the price literally every month after the initial 3 month term expires, and hope you don't notice or do anything about it.

I was just at the public school storage in Medford and had the pleasure of been assisted by an amazing service rep name Sandy. She was very helpful in helping with picking the right size space. Thank you, Sandy!!!

Sandy was awesome, helped our business set up a new unit. Long time customers and plan to stay that way

Sandy was extremely helpful! Great storage company.

RE: Public Storage | 327 Mystic Ave, Medford, MA I am writing today to express great praise for the customer service received from this location. I was perplexed to find a local facility, with multiple open units, for a multitude of climate controlled storage needs for our institution - and was fortunate to find some at this location. Sandy is the name that you want to engrain into your brain if you need something here - as she is the primary onsite contact when you need to check current stock of units, take an onsite tour, discuss pricing and terms with corporate, gain assistance maneuvering through the online booking system, understanding the insurance offerings, gaining access to the units, etc. Sandy assisted me in securing 10+ units for our given need and i am forever grateful for her efforts. It is truly a welcoming feeling when you have a pressing question and you can obtain an immediate answer by simply calling this individual. She is a breath of fresh air actually, always focused and friendly -- and never tired of my lists of questions and clarifications. She took the time to help me understand what was being offered, how to acquire it and followed up later to ensure we secured everythng we needed. In a world of unanswered voicemail messages and text messages, it's a beautiful experience when you hear this girls voice on the other end of the phone, as you know you are in good hands. Much appreciated.

Sandy helped make the move in easy and was very friendly.

If you're looking for a storage facility with top-notch customer service, look no further than Public Storage. I recently had the pleasure of renting a storage unit from this facility, and I was blown away by the level of customer service I received. From the moment I walked through the doors, Sandy made me feel welcome and valued. she took the time to listen to my needs and helped me find the perfect storage unit for my belongings. She even gave me a tour of the facility and showed me the security measures in place to ensure my belongings would be safe and secure. Whether it was answering my questions, assisting me with my account, or even just offering a friendly smile and a kind word, the staff at this storage facility truly exceeded my expectations. One thing that really stood out to me about this storage facility was how clean and well-maintained it was. The grounds were immaculate, the units were spotless, and the climate control system worked perfectly, ensuring that my belongings were always in the best possible condition. Overall, I would highly recommend [Name of Storage Facility] to anyone looking for a storage unit with amazing customer service. The staff truly cares about their customers and it shows in every interaction. If you want an stress-free storage experience with a team of professionals who are dedicated to your satisfaction this is it!

We are pleased with their service, Sandy is always available to help or answer any questions we have. The place is always very clean.

Sandy is always so helpful when I come to storage,

Have been using Public storage in Medford, MA for a year now and Sandy has been awesome. Very responsive and super helpful. 5/5 would recommend working with Sandy to anyone who is thinking about using public storage in the area.

Thank you, Sandy for the amazing customer service and help with my storage unit! You’re always a pleasure to work with! Best, Travis

I came trying yo find my storage unit, couldn't find it, I came to the office and Sandy was nice and helpful, I was in in 2 minutes, highly recommended

Sandy was super helpful!! Helped me with my online reservation and was very personable! Thank you Sandy!

Sandy help me. Excellent Service

Sandy, did a phenomenal job job answering my guestions as I upgraded my unit, patient and a great listener

Kept clean. Carts available. Just too pricey.

Professional service and great convenience with the APP. Sandy was personable, took the time to show us the storage unit, and even provided a map to locate the storage unit. Overall great and welcoming experience purchasing a unit.

Sandy helps me all the time great lady very good help

Sandy was kind, courteous, and very helpful at downsizing my unit! It took less than 15 minutes, thank you sandy!

I came into the Medford location looking for a space to rent and I was greeted by Sandy and she was great. She gave me a tour of the place and explained in detail all questions I had. The place was very clean and well lit. Thank You for everything!!

Sandy has great customer service and always makes me feel welcomed when giving a tour of the facility!!

Sandy was the best she helped me with everything I needed and really efficiently great work!

Sandy was amazing and pateint

Sandy was so great with helping me with customer service requests. Facility is clean and temperature controlled.

Excellent service and high quality/secure facilities. Thank you, Sandy, for helping me get the rental contract lined up and helping me understand everything needed to make the decision to choose Public Storage. Thanks!

Sandy was quite helpful and the units are perfectly fine for what it is.

Amazing customer service by SANDY!!!! Place is really well kept, secure and very well lit. I feel very safe renting space for my things here.

Sandy is incredible. Clean facility.

To walk into a company and get the amazing customer service doesn't happen anymore, thank to lovely women sandy who helped me

I needed to upgrade to a larger unit Sandy was very very helpful, I have been renting a locker at this facility for many years and I have always been pleased with the service and cleanliness. Thanks keep up the good work

Super easy to set up to rental and move everything in. Sandy was working the front desk and helped me with all my needs!

Such a pleasant experience with the service team! High efficiency and great service. Quick move in at at good price. High recommend this location and staff is sooooo nice and helpful.

Sandy helped a girl out! I had to do a same day rental due to an emergency and it went smoother than I could have hoped for

Sandy was very friendly and helpful with questions regarding my unit! She also provided good advice regarding which packing materials to select. I’m pleased with the ease of move-in (self-service check-in, large loading dock available) and the overall cleanliness of the space.

Sandy gave good customer service and help me buy the boxes I need

Sandy and the team here have been very courteous and professional. I really appreciate the support here while I am overseas helping out my family

Sandy help me with my rental , thank you great customer service

A top notch outstanding customer service. My wife and I moved back from Florida and were looking for renting storage units for my stuffs before getting to the new apartment. It was our first time renting a storage unit and Sandy assisted us through the whole process . She went above and beyond my expectations. Would definitely recommend everyone to use the service here. Thanks for everything Sandy! You rock! :D

Sandy was extremely helpful in my getting the right size unit as well as walking me through the app. She was very professional. So happy she was there!

Sandy is the best person in the world , so profissional and helpful, thank you !

Sandy is great

I was really stressed about to whole move in process but I was walked through it step by step with A representative named Sandy. She was nothing short of helpful, Thanks again Sandy !

Sandy helped me. She was great!

Sandy was wonderful with assistance me with my rental

Sandy has great customer service. She’s super friendly and willing to help someone.

Very good customer services Sandy

Sandy is wonderful help me and walked me through the steps to get my storage shed wonderful

I needed some moving supplies and Sandy was very helpful with suggestions. The storage unit that my daughter rented is very clean and easy to access.

I just want to say thank you to Sandy at the Public Storage Medford Mass. location. She was very helpful and accommodating when I needed. It was a pleasure to deal with someone that went above and beyond to help me out.

Great Customer Service by Sandy!

Sandy has been very helpful and kind during what has been a stressful move for me. I’ve been very grateful to be able to store and declutter my belongings here as I figure things out.

Incredibly nice and caring employee named sandy helped us through the whole process from walking through the door and greeting us to showing us around the facility making sure we didn’t get lost or had an any questions! Overall one of the best and easiest experiences Ive had renting!!!

sandy help me complete my rental very nice and kind ans very clean place

Sandy has very good customer service thanks

My first time renting storage and we decided on this location because of the great reviews. Sandy did not disappoint. She was super helpful in deciding what supplies I needed for my items and she helped answer all of my questions. The place is very neat and well lit. Highly recommend.

Sandy was a great help with renting our storage unit Fast & efficient Great customer service

Sandy was very helpful

Sandy helped me complete my rental

Sandy helped me move when i needed a unit last minute, she’s amazing!!! Keep up the great customer service.

Sandy was awesome. Answered all my questions and was very patient with me and all my questions

Sandy was super helpful! She made sure to get me situated with a storage unit change before leaving for the day. Was very patient and pleasant showing me around to 3 different units. The customer care here is great!

Sandy is running a great facility. Sandy is always very helpful when she is asked for information. The floors and bathrooms are clean. Well lit facility and climate controlled. Easy access to the facility with plenty of parking.

In the process of me moving out, Sandy made it super easy, & gr8 customer service! -love her! Thk u Sandy!

Sandy was super attentive and helpful when it came to check out time. Thank you Sandy!

I just can’t say enough about the service I received! Sandy is AMAZING! I will definitely recommend this place to everyone that will listen. She was helpful and sweet. Thank you for everything

Sandy and staff were enormously helpful in answering numerous questions about the rental. Units are clean, access is super easy, and staff are super friendly.

Sendy is a real one dawg!

Had a couple storages for a few months. Took a bit to clear out. Sandy was accommodating and also offered drinks on the way out😎

Sandy was a huge help, thank you!!

Sandy at Public Storage Medford has been the most helpful and kind person you can ask for. From renting a unit to closing my account, Sandy has helped every step of the way and made the process so easy for me. Thank you so much Sandy!

Sandy is so amazing! She was incredibly responsive to all my needs. It’s a great place and she is a phenomenal employee!!!!

Sandy gave great customer service & went the extra to assist with everything I needed.

Sandy was very professional, informative, & helpful. She is a the reason why, I will recommend my friends, to Public Storage Medford...

Sandy was very helpful in the whole process of moving in and out and answering any questions we had, I would definitely recommend Public Storage Medford to friends and family

Extremely easy account reservation and set up process! Sandy the property manager was very knowledgeable, helpful, and flexible. The site is very well maintained and up to date. Would definitely recommend!

Sandy was wonderful and super helpful. Great customer service. Very knowledgeable.

Incredible customer service and accommodation! I had to get a storage unit very last minute to accommodate in between moving and Sandy was so kind in helping me get my unit set up and and sorted out even when she was closing. I’m very grateful that she took the time to help me and would recommend this place to anyone!

This storage facility is clean, safe and conveniently located. The staff are super helpful and friendly. Sandy showed to my unit and helped me get a lock when the one I brought didn’t work. I trust that my belongings are in great hands here! Highly recommend!

Stopped by to get some box and she was running the show all by herself . Sandy has great customer service

Have raised prices multiple times in the same year. Do better forecasting.

Outstanding location and helpful customer service by sandy . She is the best 👍👍

Sandy made my move in easy. Thank you!

I had to move my stuff into Public Storage last minute because my reservation with another storage unit company fell through on the day of my move. Public storage was a great place to store my items, and Sandy was particularly helpful when vacating the unit. Sandy was accessibly by phone call and answered all my questions. We actually saw her on person as we were moving our stuff out of the unit, and she was again extremely helpful and kind. I would recommend public storage because of its great facilities and staff!

Sandy very good

My first go to renting a storage unit and it was a piece of cake. Sandy made the whole process simple and easy. Very easy to talk to as well. Thank you!

Great location! Excellent customer service and Sandy always goes the extra mile!

Sandy was an excellent help in obtaining perfect option for us!

I would like to thank Sandy for the great costumer service, she is Awesome!!

Sandy was the absolute best. Went the extra mile to help me out.

This location in Medford is temperature controlled, clean, quiet, and the staff are friendly, polite and helpful. Sandy is very helpful and we look forward to saying hello to her when we are working on our storage unit.

Sandy was amazing to work with as I moved out! Easily and seamless checkout process.

I had an amazing experience, thanks to Sandy! She was sweet and on point.

Sandy helped me complete my rental, awesome service!

Michael and Sandy have given me excellent customer service. I appreciate them very much. I don’t appreciate the company’s rent increases throughout the pandemic but they have excellent employees!

Sandy offered excellent customer service: patient with unforeseen delays, kind and welcoming over the phone, and very helpful!

Great customer service. Assisted me with everything I needed! Sandy is awesome! Highly recommend! Thank you Sandy :)

Sandy has good customer service showed me how to complete rental for another location !!!

I would recommend this storage facility and ask for Sandy' she has really good customer service.

Came in to buy some boxes and received very good service!!!

Sandy was just awesome. I was nervous about a storage unit and had tons of questions. She gave such great customer service and treated me with so much respect as a customer. I 10000% recommend this storage company location and when you go there ask for Sandy.

Thomas did a good job

Sandy was great and so much help to me and my dad. We’re really happy to continue using this storage unit! If you ever need any help, sandy is your person!!

I came in to make a payment and Sandy was very helpful. I mentioned how the prices are going up and she was able to delay the price increase my 3 months. She's the best!

I got information from sandy she has excellent customer service.

Thomas, was very efficient, and extremely, well knowledgeable, and most important veey patient.

Sandy gave me excellent customer service and help me move in

Sandy was awesome and help me secure unit through internet thanks

Sandy was very helpful in showing me around the units. Great customer service.

Reserved a storage unit online but wanted to see the space before I paid first month rent. Sandy was super friendly, showed me around and helped me to finish the process. Moving and putting stuff in storage is always stressful- Sandy definitely made me feel like I made the right choice choosing Public Storage.

Sandy provided great customer service

Sandy did a great customer service, she's amazing

Sandy good customer service thank you

sandy was so helpful!!

327 mystic ave

Sandy is the best!!! Super helpful and nice!!

Sandy and team are just amazing!! Thanks so much for your help. Many thanks to the male colleague who also always gave me transportation and local tips.

We just rented a unit so haven't had long term experience, but the place seems clean and well-run with reasonable rates. What is most impressive though is the interaction with Jay the manager on duty when we were there. She could not be more accommodating and helpful, and friendly. Jay made the transaction enjoyable. Update. The rent increases at this place reek of greed. My rent way more than doubled in five years. Thank god I checked my credit card bill, or I'd not have realized the unit I started off paying just over $200 for now was costing me over $500/month. It also bothers me that they charge a new customer perhaps 15% less than a faithful long time customer. I do want to say I wish I'd talked to SANDY prior. When I asked to negotiate a better deal for rent prior to this, it was useless. $500 a month for 200 sq feet was just crazy. Sandy was willing to help me, and if I hadn't already found a much bigger unit for much less money, I might have just stayed.

Had a very smooth process! Sandy went above and beyond to make the experience seamless!

The storage space was amazing and Sandy was a wonderful person! She helped us with the moving, made the process very easy and helped with the promo offers too! She also helped bump us up to a better and more spacious storage room, it was a delightful experience.

Highly recommend. It’s clean and safe with great customer service. Sandy is professional and so helpful!!

Big shout to Sandy. She went out her to provide A1 before her shift. She went out her way to help me. Super professional. Thank you!!

Sandy was terrific. She saved me $100 plus helped me on line and changing my lock in my storage space. She is the best!

Sandy has been FANTASTIC. I spend winters away, but I can count on Medford Self Storage to make things simple! Thank you!

Excellent customer service!!! So friendly when you walk in to the office sandy is great

Sandy was great and very helpful with my move!

Sandy is amazing! She went above and beyond for me. We really appreciate her and her outstanding customer service, overall very happy with the experience! As long as Sandy is around you will have my business.

Sandy was great ! Amazing customer service

Sandy has been more than efficient and accommodating in helping me with a double rental. To boot, she’s friendly and a pleasure to deal with.

Order clean

Thanks. Much. To Kerri, for helping me with my storage and lock. Life saver!!!!!

Here to review Kerri most of all. Her phone manner, professionalism and attention to detail and follow though represent her and Public Storage very well. Hope to scale down this month in the size of my unit and I am certain Kerri will be there to assist me as she has already done so well! Keep up the good work!

Thomas was very good !! He explained everything to us and was main reason. We decided to get unit

It was a great experience! Thomas was especially very helpful and kind!

site was unable to honor my confirmed reservation

I'm here Medford public storage I'm being helped by Stephanie And I have to give her a five-star review for being a great employee thank you

Nick was awesome! Hope he is here again. I purchased small and medium boxes he put them together for me. He went up and beyond Great Service. Shirley

We've been renting from Public Storage for nearly 3 years, rent is paid on-time every month with auto pay. During this period we've experienced water damage on 2 occasions (water coming in from an adjacent unit, the other from a faulty roof). Our belongings were damaged - Public Storage could only offer to relocate us to a lower level. Our rent continued to increase regardless of water damage and inquiries from us. Even now during a pandemic, Public Storage continues to increase rent. I've tried calling several times; our calls are rarely responded to and when they are, we've been bounced from one representative to another, with no resolution. This has left us extremely frustrated and dissatisfied. I was recently contacted by Patrick, district manager. After reading several of my complaints, my rental rate was reduced by $50. I've increased my rating from 1 to 3 stars for the time being.

It was absolutely wonderful.

Amazing place, especially Aaron he is simply the best worker he helped me out BIG time he is one of the best worker there, staff there are so helpful and place is so clean and very safe i felt so good about leaving my belongings there, do not have to worry about anything. But if you deal with Aaron you will have the best experience he is amazingly helpful and will do what he can to help.. Basically all in all this place is AWESOME

Russel was fantastic!! He helped to provide information and great knowledge of the facility .

Rude employees

I stopped by Public Storage today and was fortunate enough to talk with India. What great customer service I received. She explained how to sign up for a storage unit there, fully explaining everything! I obtained a unit and an very satisfied. I highly recommend this site.

Clean and quiet. Can't beat it.

This place was well managed. The location both office and the storage areas were well kept. The lady at the front desk, India, was very helpful and professional. She was handling something but acknowledged me and said she would be right with me. I told her what I needed and she was concise with telling me the spaces and what would suit me best. It was very nice doing business with her.

India went above and beyond for my parents who are not at all tech savvy. She made sure they locked in the best rate. We really appreciate her and her outstanding customer service, overall very happy with the experience!

Excellent customer service from Patrice!

Excellent customer service Patrice helped me get online to pay bill

Patrice is Very informative extremely polite As well as the other staff thanks. For your help

Bad place had a broker. Door would not ride cold not get in told me it wasent There problema just wanted There money. Then told me they would sell my stuff. Cut my lock without telling me. Whent There foun stuff gon out of my storge. And they told me no t There problema

Patrice was so helpful in dealing with my storage unit changes. She is personable, professional and simply delightful to deal with. Lastly, Patrice is a tremendous asset to Public Storage and why I will continue to be a customer at this location. Thank you Patrice!

Patrice was amazing! She was cheerful and positive and helped make a difficult situation easier.

Excellent, knowledgeable, no pressure first meeting landed my business instantly. I had just had an awful experience with the obnoxious story manager at Extra Space on Somerville Ave., and came right here for some professional service.

Patrice & India are the best they are so amazing. They are such great people and so helpful.

Wonderful place, organized management, units looks exactly as described, best rates in the city, no stairs to storage, well lit. Definitely check this out, your stuff will be safe here. Patrice the manager is excellent and it shows in the overall operations and appearance.

Got excellent service and good customer service. Patrice was awesome !

Patrice has excellent customer service and was a pleasure to deal with

Excellent personal service from Patrice!

Clean and great facility. The manager Tori is super friendly and helpful

My experience was extremely pleasant and went so smoothly. Deb really made the signup process so easy, and she took such great care of us. I was very happy with the experience and very glad that I chose to pick this location to store my belongings.

I was so impressed with Tory's customer skills. She is authentic, engaged, proactive and helpful. Truly a standout employee- I want to poach her!! The facility is clean.

Tori was very helpful and gave me great customer service with helping me get packing supplies

Can you store a car there

Tori was great at helping me with a storage unit. Very friendly and understanding. Would highly recommend her services. Thanks Tori

Great customer service great location

Clean facility, friendly staff, competitive prices. Also very secure feeling locations!

Great staff the manager Tori helped me find all the packing supplies I needed.

A+ performance from the manager, Tori. (She should be managing the whole chain!) Dealing with a property whose automated gate was broken, she went the extra mile to identify where people had abandoned stored property in common areas. She helped me on one occasion when I had accidentally spilt some solvent near my eye. She enforced all rules and policies for the benefit of all storage users, whilst maintaining flexibility and understanding of individual situations. Tori makes her customers feel like valued clients.

Cathy and Patrick were awesome. Quick and easy process. Thanks!

Debra was amazing and such a help. So easy to store my things before my big move.

The only reason I gave three stars because of the workers in this place are nice but if not I would have gave 0 Stars to the corporations seems to be taking advantage our prior customers who giving them money every month and then expect emails twice a year saying that have to increase my storage fee I thought they want my money not trying to saying we have to extort you a couple of dollars more I must because you have a huge Locker for the price you pay then why you gave it to me in that price and stick with the price games giving me poorly excuse on the email or on your first time move in price guide if you can't stand by your price at the beginning you shouldn't be in this business at all you scaring customers away plus if you going to charge me extra at least give me 24 hour access on my locker without having restriction

Very nice experience, Cathy was very kind and helpful!

Tori was super helpful getting me and my roommates into a unit. Great customer service

I had a great experience with Medford public storage! The facility was very clean and it was an easy process! I’d highly recommend it.

Had a great move-in experience, helped by Tori— professional, courteous, and thorough. She took the time to clearly explain all aspects of the move-in and renting process, and did so in a friendly manner!

Tori was terrific. Clean and efficient units.

I had the best experience renting a storage unit from Tori. It was the first time I’d ever rented one anywhere so I had a lot of questions. She was so helpful and accommodating and she helped me find the best deal, unit size, and location for my needs. I am a happy customer and will definitely use the Medford store again for any other needs and recommend them to my friends!

Great location and great staff!

Jackson helped me find a unit that would be a good size for my needs, and was very efficient and professional. It was my first time renting a storage unit and I would definitely recommend this company and location!

I called looking for a storage and Kadeem helped me find the information I needed to know will be storing soon

Tori is amazingly awesome and had best customer service!

Came by to get boxes and I wasnt sure what I would need. Tori and Kadeem were so helpful and helped me get everything I needed to pack my belongings.

Great customer service from Tori. Super cheerful while helping me.

Easily one of the best customer service experiences I've had in recent memory. The manager Tori is wonderful and made me feel welcome the moment she greeted me.

Tori was so helpful with my experience at public storage. She made the process accurate, easy, and stress free.

My experience was awesome . The worker that helped me was tori she was awesomee !! She helped me with all my needs that i needed and made things very easy and fun . If you need any type of storage i would go see tori cause she was seriously the best and so professional as well!

Property is well lit, gated and clean. Tori, the PM was very helpful and informative.

The service here was really accommodating and helpful! We were running late on a long drive during our move in day, and Alexis was really flexible and helpful, working around our schedule.

Bathroom is a failure, typically locked... No paper towels and no butt paper. Must be how they plan their cost effectiveness.

Great customer service from Tori she was so helpful and kind. If you want a great customer service experience make sure you come here and see Tori she will help you with anything.

Tori helped me sign up for my storage unit and she made the process quick and simple. Thanks!

Great clean units and Victoria was very helpful!

clean well run facility, conscientious staff

Not even close to being nice people there... but they will fake it to make it! Also there are only a couple of moving carts available... one with messed up wheels... lights go off if you spend too much time inside the storage unit looking for items... no ramp so you have to literally walk items to the building practically breaking your back... i guess some people like things harder than they have to be... plus having to ask all the time to use the bathroom is silly considering public storage is the name... cannot even wash hands after moving stuff in... my previous storage westy's is 100 times better... but to each their own.

Clean, quiet, and easy accessible storage facility. The staff (Alexis & Tori) were both friendly and efficient to my needs. They provided exceptional service with a smile. My only suggestions are for better lighting within the units and an outdoor dock ramp for easier transport of heavier furniture. I always use this storage location and highly recommend it.

Alexis and staff are fantastic. Took the time to show me around the storage area and answered all my questions I had.

Great experience storing my stuff here. It is conveniently close to Cambridge. Facilities always clean. Alexis and Tori were particularly helpful and nice when I was checking out.

I needed help with my account which includes a unit that is down in Dallas, TX. I showed up right when they were closing and the employee who was locking up, Alexis, made it a point to reopen the store and help answer my question while her ride home was waiting outside. Fantastic customer service, and makes me know that my unit - which holds everything I own - is in the right hands. I can't recommend enough.

Too expensive and not enough carts. Also after a certain time the bathroom is closed.

Tori was great in helping me find a suitable unit for my needs and also setting up the initial first month's discount, which was also a nice plus upon move-in. Her professional and patient manner really made the move as simple and enjoyable as possible. I would highly recommend Public Storage to anyone, and I have managed a storage facility myself previously, so I know what I'm talking about.

Went in looking to find a space on Wednesday. Tori and Alexis were very helpful and knowledgeable. I will be back soon! Highly recommend!

Had a very good experience here I had a employe help me Tori very amazing girl ! Explained everything so well and helped me with packaging I would definitely come here again and I’m telling all my friends how nice the workers are

I Had so many problems packing some boxes with other companies. I walked in and the girl helped me with all the supplies I needed and actually helped me pack and seal my boxes so I could mail them out. Great help!!! Love this place, the staff is excellent and helpful!!!!!

Friendly and quick service would definitely recommend coming here for all your storage needs

The place was clean and Tori and Alexis were very friendly and helpful!

I rented a storage unit from Tori & Kerry on 12/15/17 and the customer service was AWESOME! They were both VERY kind, understanding, and incredibly helpful! I highly recommend renting your storage space from these two angels at Public Storage - Medford! Thank you both!!

Tori helped out alot at times in need was really nice and very professional

Extremely helpful during an extremly difficult situation. Kerry even offered to help us move my sister's items once his shift was over. Thanks again!

My friends and I have been dealing with distributing another friend's estate, which means that we have been spending a lot more time here recently than is usual for people to do, and they have been very helpful to us.

Came in about a week ago to buy some supplies. Tori and alexis were very helpful they helped me save some money with a quick pak and a wardrobe box. Great customer service.

This place has great service Lexi and Tori really helped me out

Kerry was awesome!!! So incredibly helpful and a pleasure to work with!

Tori is excellent. She's sharp, professional, prompt and polite, very cool and funny if you pay attention. Kerry was also friendly and helpful, super cool brother, we talked sports. Public Storage had a great promotion on top of a competitive price in an industrial area. All terms, insurance, and fees were presented very clearly and Tori streamlined the entire process making my visit simple and fun. She has a vibrant personality, really smart but also very down to earth. And PS makes it easy with their website.

Kerry and Tori were very awesome, helped us out on our move out. Great team ! Superb Service !!!!

Kerry was great at helping us get a great price and boxes for our move we are very happy😁😁😁

Ashley and Kerry were wonderful. Great customer service.

Decent place but our stuff was covered is mouse urine stains after a month.

Great location and amazing customer service from Ashley! Will definitely be using again!

Been here twice to store stuff during a move. Moving in Boston is a nightmare and storing things here was a great decision--Tori was super helpful and the rates were well worth it.

The staff there is amazing and so helpful. I went the other week to find out some prices for a space and Victoria was so kind and helpful. Will definitely be recommending this company to friends and family.

Clean great customer service easy access would recommend it to anyone

Great service, clean, and affordable given the $1 for the first month deal available on some units. Jay (office staff) was great and calming during a hectic moving day.

My mother rented here and the customer service was so great and they woman Jay who works their was so nice to us. I recommend this place, the prices are not bad but reasonable they do offer promotions

Love this place! Clean & easy access. The people who work there are very helpful & friendly. I would recommend this place to anyone who needs storage.

This place was very clean and well put together. I had a great experience with one of the staff members, Jay, she helped out a lot with the little things. Every time i see her on the property its always a great experience. I really recommend this place great prices and amazing customer service!!

I've never had a bad experience...I just think the prices r a little high for the the space u rent....

Easy communications on the phone, then the local office took over. Ashley is super sweet and efficient. We were in and out within 30 minutes. Everything was great. The storage room is clean and spacious with awesome rates. We compared 4 different places and Public storage is our final/best choice!

This place is so great. It's clean, easy to get to and the employees are so kind and helpful. Ashley and Jay are like the perfect duo. Their always making you laugh and they always go above and behind for their customers. They've asked me plenty of times to write a review but i never really got around to it until now. If your thinking about renting a space I think this will be the perfect choice. You won't feel like your being played because they almost feel like family in a way.

I was only there a short time but I rented there with Jay and Amond. They was really kind. Every time I see Jay she would ask me to write a review but i never had the time. I called there today because i was thinking about renting another unit and she explained to me if i was already a customer i wouldn't get the $1 promotion, which is fine. The place was always clean when I came by and easy to move your stuff in and out. They do provide carts and restrooms for your movers and the prices are reasonable compared to other places i looked at. I suggest this place 100% you wont regret it.

i would give negative five if Google let me Y'all watch out this specific location and its manager. Good luck

This is great place for alll your storage needs! I've been to uhaul and another mom and pop storage place and i could tell tell you this is the best place thus far. The building is kept super clean and it's not that expensive! Lamond and Jieka are awesome! Every time I come by i feel at home with these two characters! Its like storing your stuff at your favorite cousins house who also charges you for storing it there! lol! But seriously they Very helpful and enjoy coming just because of the atmosphere and great service they both provode!

Great help and very helpful easy to get too great hours and would definitely recommend to friends

I was pleasantly surprised and grateful for the level of professionalism and customer care. I told them what I wanted and they worked tirelessly to locate within their facility a 10x20 unit to meet my storage needs. The manager and staff kept me informed regarding availability of the size unit I requested. I appreciate their efforts and I also saved on a prorated unit. Thanks Public Storage!

Lamond is awesome. Great persollity. Very informative and helpful. Made the experience easier.

SCAM ALERT!!!!! Let me start by saying I haven't left this unit yet and already I am getting the run around. I was told one thing by Lamond and another thing by Daniel. When I rented I said I would not need the full cost of the month of August, Lamond said, "We will pro-rate up to 6 days, after that you pay for the full month". He also told me, "give us 30 days notice so you don't get charged for the full month-so we can stop auto pay". So today, July 2nd I call and get Daniel (the other manager)-I give my 30 days notice that we are vacating on the 2nd of August. Daniel says that I do have to pay for the full month. He keeps referring to the contract. Well frankly they give you a ton to sign and initial and Lamond told me something and as a manager I trusted him. I have a call in to the district manager. I will update if this resolves well...but I know the U-haul and other local places don't work like this. This is typical BAIT-SWITCH and I will do everything I can to warn people about Public Storage and this location in particular. Also 1 cart for a huge warehouse. Really??? When I asked about this they said, "people take them". Well put a device on them and replace them. I waited quite a while to get a cart...I thought public storage was one of the better organization-don't let the bright colors fool you.

I had a great experience today with members Lamond and Daniel. Property was clean. Location is is great next public transportation. And supplies are reasonable. Will recommend!!!

Clean store . Great customer service.

These guys here gave me a good deal. The have a clean propety, secure and a good staff. I will recommend to all my friends. Very good staff here!!

Customer service rep Lamond went above and beyond his duties to provide excellent care. He showed professionalism, enthusiasm, and was very effective in carrying out any duties asked of him. I would recommend this business to a friend, if this rep is the service standard.

Store clerk Lamond did a good helping me find the right price. Very friendly staff. Storage area is clean, well lite. This place is easy get to from 93. Will recommend.

Lamand was extremely helpful and super friendly. Answered all our questions and concerns. The prices were great as well!

I been a customer here for years. The serviceis wonderful. The staff here is friendly and curtiuos. Im really glad i decided to store here years ago. Clean building too

When I moved out of my apartment in Somerville, this was a great option due to its location, hours, facilities, and the fabulous staff. Lamond and Rhonda helped me get set up with a storage unit, and made a big enough impression that I wanted to submit a positive review. It is almost a month later, and I am sure they don't get all the praise they deserve because it can be so hectic when you are moving things to remember to log in and post, but I'm glad to finally get around to it. This started when they accommodated my slightly late arrival after I called on the phone asking to show up early. Lamond was patient, cheerful, and engaging as we chatted pleasantly and went over the basics. A 5x5 locker was sufficient for my needs, largely because the ceilings here are taller (8 feet I think) than some of the other places I called. Their lockers are climate-controlled, accessible by elevator (if not on first floor), and private loading dock with ample space, behind a locked gate. Rhonda showed me how to use my code, and I also bought some boxes which are available in their retail area in front. If you don't use all the boxes you buy, you can return them, they said, which was great to know. The rates here are good, and the location is not terribly busy so it has always been no problem to grab a cart or two in the loading area to take things in and out of the locker. It is worth noting that you can get to the storage lockers later than hours (which are for the retail section; check before going but most nights I think the units are open until 9pm).

Lamond is a great worker and he helped me out a lot and the place is very easy to get to because it's close by my house. I really like it here the deals are really good and he's very polite. He's very understanding and really good at explaining things to me.

Great customer service with Rhonda & Lamond. They explained the whole process and showed me several units and made the whole process very easy. :)

Rhonda Silva was very helpful in promptly responding to my issue. Her assistance was very much appreciated

Worse customer service I have ever experienced. Those employees are willing to do anything for an extra dollar. They are deceitful and conniving. My husband made a reservation online for a 7.5X10 storage using a promotion that was ongoing for 50% off where the quoted price was $90 plus a one time service fee totaling $114.50. I received an email confirmation as well as a verbal confirmation from corporate. Soon after I received a phone call from an employee at the specific location where I had made reservation telling me that it was mandatory that I come in for an appointment prior to any move. When I got there, they disregarded my initial request for a 7.5X10 and also disregarding my email confirmation with the quoted price. Lamond, the employee who helped me, stated that if I were to get a 7.5X10 it would cost me $180. Instead he talked me into a smaller unit, 5X10 which cost me more, $100 total. Lamond was completely unclear and could barely explain the contract to me as he kept getting side tracked and distracted. I believed (gullibly) Lamond had sold me best deal. Upon explaining to my husband the situation he was very upset and felt that we had been ripped off and taken advantage of. When we went back to store to fix the situation Lamond offered us the worse possible customer service and offended us both continuously and had no interest in fixing the situation or dealing with a dissatisfied customer. All the while his coworker kept laughing at us. So, if you want to get ripped off and be disrespected as a paying customer absolutely go there otherwise find another storage company, and there are many, that offer good service and aren't pulling a highway robbery on their customers.

Iury was a great help... excellent service

Came in the get some info about packing a box for shipping. Iury gave me some great customer service and advice. ill def come back.

Iury totally went above and beyond to help me at the end of his work day when he didn't have to. Thanks, Iury!

Iury was very helpful and professional, the service was amazing

I had an excellent experience great customer service. We deal with alot of public storage and this one has been one of the cleanest and well maintained

Iury was great at public storage! Fast, curtious, professional, delivered a great experience. I bought a few recommended supplies and I'm not normally one for the up sell.

Iury was very helpful and friendly. He was very informative and explained everything very well for me to understand.

Service was great. Iury helped me find a great space.

Incredible service from Lamond and Iury. Very patient and willing to help with my specific situation.

Great customer service. Iury did great job helping us.

Great service!

Very easy and and customer service was great. Iury did great.

Forced an early confirmation of the storage unit then wouldn't provide a refund three days later.

Easy to sign up, reasonable rates, good service - Iury was very helpful and knowledgeable... Didn't seem to try and oversell me, was just helping me with my move. Units are climate controlled and clean - Would recommend!

Great service!

Iury is awesome. He helped us with everything we need.

The staff was very knowledgeable, kind, friendly and polite. The space was good . Very clean. Lamond and Iury were excellent to work with. I do recommend this place.

Iury was great help, definately recommend it.

Iury is very helpful and professional. The storage is clean and climate controlled.

Iury gave awesone custoner service. love this place.

Easy process to get started; staff helpful. Secure, clean and climate controlled. Met every requirement.

very polite and willing to work with me

The guy was really helpful, altho he tried to talk me out of my unit to get me to pay more.Very friendly. Very patient. I was also asked to do this because apparently it's part of their job to get good reviews.... all for it but I should not be asked to do it. If I feel that it was amazing I would have done this myself. Also never trust the $1 month thing it's always going to be around$ 50, u have to buy insurance and a lock and pay an administrator fee that's $20 all by its self. They don't tell u this stuff until after u had them ur card

Basic storage unit place, but the manager was extremely friendly and helpful. Has a great sense of humor as well, which makes the moving process a better experience!

Yuri at the Mystic Avenue location was very friendly, fast, and efficient and helpful. I thoroughly enjoyed my experience at this Public Storage center.

Thank you Iury! Great service!

Great experience with Iury. Just a heads up to all, they make you buy insurance which is an extra $11/month. Public Storage dipping their hands in all available cookie jars. Well done.

Friendly and informative staff. Everything went smoothly and I was impressed with the service

Aswome service by iwry thanks for. Experience

I don't know what others expect but this is what I expect: - safe: 5 star - clean: 5 star - customer service: 5 star - convenient: 5 star They's storage units. They're clean, climate controlled and very inexpensive for Boston (I got quotes from $220 - $520 / month for 10X30 units). I choose this not because they were at the low end but because other people I've met in the area recommended them (I'm new to the area). I expected them to be a bit ragged since they were at the low end of pricing. But not at all. Clean lobby/office, clean hallways, clean units. No paint peeling, no dings/damage. It's easy to find (thats important in Boston as it's a confusing area if you're new to the area). Very accessible. When I completed an inquiry on-line, I got an immediate call that was professional, courteous, and direct. No hidden fees, everything was explicitly stated. When I showed up the gentleman in the office (Gary?) was great. Very helpful. Walked me to my unit to inspect it, answered all my questions about access and showed me all the ways to access the unit. Explained how I could make it simple on move in day. Since I am new to the area, he even gave me pointers to local venues, etc.

Great overall customer service for a first experience in a storage department.

The staff here was awesome--very friendly and helpful!

The storage company is awesome. Almond the staff worker does a great job with this place. I recommend.this joint. Thanks for the great service

lamond was great service he was very helpful and accurate and thanks for cleaning up the moth balls. You guys are awesome

staff member lamond was very helpful. thank you for being so helpful. I recommend for the service, area, cleanses. this place is pretty good

I had a great experience today and Courtney and lamond were more than accommodating to all my needs. I will definitely be referring people to come here.

Everyone there is incredibly helpful. Iury showed me my unit and explained the contract in clear detail. The faculty is clean and looks well maintained.

Great service from Yuri and Lamonde, very curious and friendly.

I put stuff into storage tonight I ran into a problem called on phone to the office lemond came right up to help me out he's a great man to have working for your company.

Iury was incredibly helpful throughout my initial rental process. I strongly recommend this facility to anyone looking for a respectable and safe storage facility.

I looked at storage units in the Medford area and Public Storage is by far the cleanest and best deal. Our customer service representative asked what we were going to be storing and suggested we get a smaller unit. This saved us money and the unit we have is perfect for our needs. The building has excellent security and I feel they provide the best storage facility of all their competition..

Lamond and Iury give great customer service. I really like here. Place is clean which is a plus.

Iury and Lamond are gr8! Definitely will use this business again!

Lamond is a great worker here at this Medford property. This place is great because of the workers. U guys are awesome. This place is clean

Lisa/Lamond were really fun and they did help us with all what we needed. I would always recommend the place for anyone wanting a storage place.

So far, so good......

Iury is the Man. He helped to me to rent out a unit at this place. He is very professional and friendly. Place is neat and clean.

Good experience overall. The only bad thing I can say is the bathrooms weren't always open but that has little do with the place over all.

Robbie was so helpful!! Great lady!

Easy access, clean storage space, good air condition, reasonable prices, overall very good experience. Special mention for excellent customer service to Barbara and Iury! Thank you!

2 years and never had a problem

Very great place! They were all very helpful!

Robbie was very helpful and friendly making the process easy and efficient.

Enjoyed my stay here overall. It was extremely convenient, I only moved out because I needed a bigger unit and as this was a smaller location it is a bit pricey. What's keeping me from giving 5 stars is that it is a little run down/sketchy on the main level and they kept raising the rent. Some is understandable, but it was too frequent and too much for me to stay here long term. For a few years it was fine, and on upper units it's kept in great condition.

Love it

Very happy with the service, been here for 8 years and still going.

Great service. The guy who helped me answered every question I had. Thank you.

The employee who helped me rent my unit, Lamond, was very professional and courteous and took the time to answer all of my questions. The building was clean and well lit. The price for the first month is very reasonable.

Giving four stars for the friendliness of the staff. Place seems to be pretty clean and in good condition. Just rented today to store my bike there for a few months and haven't moved in yet so we'll see how it goes. Rates not bad for a climate controlled unit and an easily accessible location.

Don't rent on the top floor: just got back from my unit and found Hurricane Sandy had leaked into several units, including mine. Looks like others got it worse. Otherwise, this place is okay, not great as far as storage units go. Not nearly enough carts and the ones that are avail;able often have broken handles. Staff in moderately unhelpful at best.