Public Storage Self-Storage Units at 140 Broadway, Everett, MA

FRAUD!! They will keep billing you after you move out despite being informed that you vacated. Manager was asking to send them sensitive personal information by text or you keep getting charge...stay away from this place

Very unhelpful.

Stay away from this business. They have a very bad mice infestation. Went there yesterday and they had droppings everywhere and people are leaving food in the storage it seems. Debra said they are taking care of it and it has been over a year and still having the same issues. Also the place does not have good cell signal so you can’t even access the public storage app to open the gate!

Moving in and out of this storage facility was a breeze, especially with the easy online process and the super convenient location. Accessing my storage unit was as simple as it gets! Throughout nearly a year of storing my stuff, the support was top-notch. My things stayed in great shape—no funky fungus or damage, thanks to their climate control. Plus, no unwelcome bug or rodent visitors. I'd totally shout out this storage spot for being easy to reach, keeping things in great shape, and their awesome service.

Thomas was very helpful with a lock situation as we were moving out!

Got some very good information from Kevin at Public Storage! Great kid very friendly and helpful I recommend dealing with him!

Been dealing with Kevin & it’s been a pleasure. He goes above and beyond. I appreciate the customer service and you have a customer for life! ☺️

kevin was amazing! He was so kind and very knowledgeable of the property he’s super communicative and such a people person! You have a customer for life!

I needed to rent a second storage unit in Everett but I was unable to complete the reservation via the app. I called the 800 number and they could not help me either. I was advised to go into the location office for help. Help me is an understatement. Debra calmly took charge and prevented me from any further stress (I had been trying to get into the app since yesterday). She explained everything to me and even offered to accompany me to the new unit. Debra definitely went above and beyond to provide me with great customer service! We need more Debras around!!

I got to say thank you to Harry at public storage my unit that I purchased online that was a little bit smaller then the description it said. harry took the time to show me where it was and what it looks like in person unbelievable customer service I would definitely recommend friends and family to this public storage location thank you public storage

Deb and Harry are GREAT - very customer service oriented and friendly too. I've had a good experience with all the team members here at this particular location.

Debra at 140 Broadway, 02149 excellent customer service! Helped me pick out the right size storage unit and made the process fast & easy!

They put a double lock on my unit door for no reason. I don't have late payment or unpaid balance. I went to get my stuff, unfortunately the office was still closed @ 9:53 am on a Friday in Broadway everett. Is that nomal?

Big thank you to Harry! He was incredibly helpful, ensuring our unit was clean and accessible and ready for our move. The location is safe and convenient. We had no problem getting our uhaul in the loading zone, and the carts and AC made moving in a breeze. Please take note of the accessibility hours!!!

this place was incredible, and that guy Harry was the best. He answered all my questions, made me laugh in the process of taking my money. truly a great experience working with him.

Harry was great - professional and friendly

Great experience so far. Location is clean and modern with plenty of security features. Units are in great condition. THe staff is excellent -- Debbie met with me a few weeks ago to see the unit and get a reservation and Harry met with me today to get me started. Both were super kind, friendly, and effective at getting through the paperwork and procedures to use the unit.

I highly recommend. Pretty nice staff, super organized, clean place and the app super easy to access.

Harry at Public Storage stayed an extra 20 minutes past closing to help me and my family navigate the rental process. Exceptional service, I am really happy with the treatment and speed of the rental experience.

Had a wonderfully seamless experience at Public Storage in Everett Massachusetts, thanks to Harry! He was extremely helpful and personable, made the tedious storage experience a whole lot better! Thanks Harry again for your help :)

Harry is an exceptional sales representative. He graciously gave me directions as Google took me to Chelsea. He greeted me and took me directly to my locker and when we realized it was going to be too small, he was able to quickly and efficiently upgrade me to the next size. Harry is a phenomenal representative of Public Storage, and I am so glad I chose this location! FIVE STARS AND AN A+

Good service

Workers need to Go clean more

Paul Grant took his time to answer all my questions. He showed me the units I was interested in and other available options. He is very knowledgeable and experienced in what he does. Overall, a great experience and outstanding customer service. If you need assistance selecting the suitable unit that fits your needs, ask for Paul.

Debra is phenomenal there for all your needs and information

Place is clean and the staff is very helpful

Deb gave me the best experience I’ve yet at any storage facility in my life. She deserves a raise and a promotion.

Good customer service, was very helpful to have the unit, plenty of space. Would rent a unit from here again!

Never a problem been a customer for 7 years beware it's a typical cash machine the people who work here are rude. Af the owner. Is a c.un.# caught me changing my pants in my unit. And claimed I was. Staying in a 5'×5' then the odasity to bar me. After being a loyal. Customer. Beware. Take your stuff. Elsewhere. They broke. Into. My. Unit. And. Left. The remnants. Of said. Lock which. Only they sell. Inside. My unit. Found it after I moved out so truthfully. Store elsewhere.

Nice storage units and good price. Downside: Trash dumpster locked. So customers can't use it. Bathrooms (one for men and one women) buth are locked as well. What's the reason to have those bathrooms locked it those are there for customers?.

Nice storage units and good price. Downside: trash dumpster locked. So customers can't use. Bathrooms (one for men and one for women) both are locked as well. What's the reason to have those bathrooms locked if those are there for customers use?. The manager is not handling that right.

Always clean, secure! Reasonable pricing Ann's hours of service and access.

Debra was gave me a excellent service today! Thank you Debra 🙏🏻

Debbie was so helpful! She helped me figure out what size unit would be best for me, she made it back in time from her district meeting to help me out in store, and made the transfer process to a larger unit a quick and easy process. My experience has been so convenient and makes living in the city a lot easier!

I have been a customer for thirteen years and was planning on moving to a different facility because of cost. However, the manager who I spoke with, Paul, gave me some options I did not know about and saved me the hassle of moving.

Really nice space, I think pricing was reasonable and staff was always nice and friendly.

Paul was excellent explained everything very well

Worst experience. Moved in three months ago and booked online with promotion, they wanted me to do a transfer to a bigger unit on site. They will not go thru lease with you. With that being saying they charged me half rent extra because of that. I contacted them several times they say it doesn’t matter if I move in middle of the month because they don’t do pro-rated. Then I was like Ok that’s fine just let me know next time. And I booked move out on Oct 28 and hopped by the office, they say just stop by anytime when you wanna move out to the office. I was like ok I will do Nov 1st then. And before then that Debria mentioned I’ll have the 3-day grace period to move. That all sounds good until I moved out. They ask me to pay for the whole Nov 1st no matter what. It doesn’t make sense at all. They want you to do a transfer instead of moving to other facilities. They will do all means to keep you there and charge you more than what you needed. Worst experience. Once they know you are gonna move out they won’t treat you as a customer.

The places looks spotless and the best part was Deb and her outstanding customer service and conversation. 10 out of 10

Great service- Deborah was so helpful and the facilities are secure and clean

This is my second time renting a space at a Public Storage. Paul at the location was very attentative which made moving out quick and easy. I will definitely rent another space here next time.

Great front desk person, nice and clean

Great service. Shoutout to Jackson for the help!

Great service!

Clean, cool on the inside. I know my stuff is protected. Great place.

Great location. Easy access, friendly staff, very clean facilities.

Wonderful service setting up my unit! Thank you Debra!

Perfect place to store your belongings. Affordable prices.

Awesome customer service from Debra! Really clean and convenient

Debra was friendly, professional and helpful.

Deb was so helpful and nice! The best experience at a storage unit I’ve had!

Very satisfied by great customer service 👍

Now Let me tell you how excellent & helpful Ms Drebra is, not only is she very nice & friendly she is very knowledgeable of all storage needs. The place is so nice and clean best Public storage ever!!!!

Thanks Debra for the help! Everything was clean and great!

Easy access always clean, Debbie was a great help through the whole process, addressed any questions and concerns I had. Would definitely recommend:)

My co worker Marjorie had went and used the services at this location and she had a misunderstand and they were able to correct it in a very professional manner and she was very happy with the corrected misunderstands. Stephanie mason was the person who helped her as she told me

Shout Out To The Debra at Self Storage not only she’s Very Helpful She Just save me 150 When u lose your key you have to call LockSmith She can bring a plane down from the sky

Manager Alex was such a sweetheart and huge help.Very grateful

Easy to access, kind staff, really glad I went with Public Storage!

Debra is a wonderful professional who helped me getting a wonderful unit! The service is excellent

A decent storage facility. It's a bit frustrating that we can only access during the day, isn't that the point of a self-storage facility? That said, the customer service was 5 stars. Deborah was super prompt and helpful. Very impressed with her service!

Great service

Alex was amazing! She went above and beyond, making it a friendly and smooth transition. Best customer service ever! I highly recommend this business.

Alex help me out great .make me understand very patient women

Joe was awesome! Super patient, kind and helpful in locating my access code and storage unit number. The unit was clean and the AC was a lifesaver.

Joe helped me with explaining everything about the unit, cost and security. He was very professional, competent and knowledgeable. The unit was clean.

Disregard their office hours, waited a wicked long time for an employee just to be told they usually don't have anyone in the office on weekends.

Alexandra Lherisson was a good help. Very professional

Terrible service, very dirty environment. There is often nobody in the office and when they're in, they don't help much. Would not go back there.

Stephanie is the absolute best. She is always kind and detailed when helping whenever I need it. And since I have seen her at this location the building is always clean and smells AMAZING. Great place to rent a storage unit

Joe's a boss, he got me registered and with keys inside of 30 minutes. Place has good security for a storage complex and the inside is bright and clean: the lockers don't have lights themselves but the interior lighting is perfectly serviceable. It's relatively easy to get a truck into if you're moving a bunch of stuff and the elevators are a good size if not mega-jumbo-sized.

Opening account was streamlined, efficient and friendly. Stephanie showed me where the unit was and how to navigate the building which was very accommodating and appreciated. Insurance and safety options as well as supplies were all offered and explained thoroughly.

I’ve storages my stuff here in a few weeks and I liked this place a lot. The staff is really friendly, especias Patrick. He was awesome. I strongly recommend this place.

It was great experience! Everyone is super helpful

Joe or joesay as i like to call him is the best so is deb! he knows his stuff and exceptionally caring i would totally recommend this place with the customer service alone! Great job guys! They better treat you to lunch lol!

Nice but pricy

They locked the bathroom and they where bottles filled with pee all over the place. Their was also lots of trash in front of the building and the front exit was blocked by overgrown shrubs.

Stephanie is very nice person, she gaves me great idea.

Stephanie The Customer Service Women here at this location is Fantastic very pleasant ans professional and knows her job well! She called me prior to my rental to remind me of my move in updated me on all the necessary things I needed on arrival then when I arrived she talked with me during the process so I could understand EVERYTHING CLEARLY & showed me how to get to my unit !!! Now how great is that I give her a 10 star review!!!!

I called in early but ran late Stephanie from Public storage called me to confirm twice and when I ran late to she kept the store open for me couple of minutes longer to finish the registration process so I could beat am incoming snowstorm. Real life saver!

Friendly staff. They gave me the best price. Clean place.

My reservation was made online and thanks to Mr. Joe's quick response within minutes I was able to finish my reservation. Very professional and attentive to details. Awesome Customer Service. Great job, Mr. Joe!

Joe was extremely helpful with logistics and making sure we were picking an appropriate unit. Highly recommend.

Great customer service to Nick and Jon. They answered all of my questions and were very helpful and communicative. The facility is easy to get to and very clean.

The staff was helpful when it came to renting the unit and when we checked out. Their hours were shorter than we would have liked especially on the weekends.

No bathrooms

Michael was very helpful

The past month I have been asking for assistance on withholding my storage fee I will be more than happy to pay half but due to being out of work cuz of the Coronavirus they could not accommodate me and this is coming from Brian from headquarters which I spoke with him and he would waive the late fee what is that going to do no one's working no money is coming in every other place will work with everyone that's out of work but Public Storage will not I'm very disappointed the way this company is ran. I do not recommend this place at all as soon as I can my stuff will be removed there!

I had a great experience with Debra and Samantha! Friendly helpful service

Just left Public Storage-Joe is so Dynamite he got me the absolute best price and unit best thing I ever did Love you Joe Joe lol Your really very Nice - nice meeting g Sam She’s Sweet couldn’t be happier facilities are so so Clean gotta Love PS

My experience was great. I was in and out and that was helpful because I had a busy day ahead of me. Joe was very helpful and India was extremely friendly. Would recommend this location to anyone

Patricia was super helpful and positive. Made the change over from one unit to another super easy.

Patrice and Joe was awesome in handling my reservation...Patrice was so energetic and friendly...good at there job...

When moving in, Jackson was really helpful in getting my brother and I settled in in the unit with the limited time we had during our moving process. On move out, Patrice during what must have been one of her first days was very nice and helpful in assisting us with the closeout procedure.

Limited hours and after a few months they bring up their price almost 50% more

Patrice and joe outstanding service I will never leave amazing customer service thanks for the help

Great Customer service! Patrice was so helpful to us and she really made all the difference! She was kind and friendly to deal with. Highly recommend!

Patrice , super friendly, extremely helpful and very knowledgeable answered all of my questions about prices etc. She took her time to show me storage spaces I didn’t feel rushed or pressure which is great. I will definitely be renting a space from there if that’s the route I choose. 5 Stars Public Storage Everett Great Employee !

I wish i remember the gentlemen's names that helped us. We stopped by yesterday (8/24) afternoon after reserving a unit online. The two gentlemen at the office there were incredibly helpful in not only showing the unit but also in walking through the contract portion and explaining what it says and how it works. I've stored things at several places over the years and barely gotten a luke-warm hello. These guys really seemed happy to help and for that i really do appreciate it

The customer service in this facility is a joke. I set a move out date . And after I moved out on time. I had to wait over 30 mins for someone to come back to the office. When the employee returned I told him my unit and that I am checking out. All he said to me was as long as your lock is off you are all set and walked away. 8 Days later I get a call from this location stating I have an overdue balance 518 dollars. So after 8 days no one checked the facility on empty untis???The bathrooms always smelled and looked like they never cleaned the bathrooms. Barrels in the bathrooms where always full of trash. There are mice roaming around on the floors also. If I could rate this place 0 I would.

Nice, easy to work with. Great desk man, believe his name was Joe. He was very helpful, and very clear with the paperwork and how payments worked, and showed us sizes of units before selling. Gave great advice, and showed us directly to our unit and made sure we were all set prior to leaving us to do our thing.

Courtney from Everett’s Public Storage was amazing. She stayed past 6 pm to help me find another unit! Thanks to her, my experience was great!

DO NOT RENT HERE. THEY WILL SCAM THEIR CUSTOMERS. MANAGEMENT IS UNRESPONSIVE. The business practices of this establishment are absolute bogus. I made an online reservation at the online rate of $53/month. I got the email confirmation, and everything was set. I go to the office on the day of my move in, and am quoted $71/month instead. Apparently, the system automatically cancelled my reservation (for whatever reason), and when the person helping me tried to restore it, the price was overwritten at the in-store price. The property manager ensured us that we'd be getting the originally quoted $53/month, so we signed the lease, and received a written copy of the incident with his word that the district manager would call us to adjust the price. A few days go by and no call from the district manager! I call the office, and they say he'll call me back by EOD. Lo and behold, he does not call, so I call the office again, and I finally get the district manager's cell phone. After calling him, he tells me to forward my original reservation to him. I forward the email MULTIPLE times, and he argues that he has received NOTHING. In case my email server was the issue, I tried forwarding the email to different email addresses, and they ALL received it. I even suggested that I send a hard copy of the email using certified mail, and he says, "Oh we wouldn't want to make you do more work than you have to." If that was the case, then he should have returned my calls when he said he would instead of me having to hound him down. I, then, bring up the witness letter that the property manager signed, and the district manager tells me that he will not honour that because we signed the lease, and that the property manager has no power to guarantee a rate. Excuse me--if that was the case, the employees should have made it ABSOLUTELY clear that that would be the case. I wouldn't have signed the lease then for this godforsaken place. I cannot believe Public Storage is trying to charge me $18 extra because of an issue from THEIR end. Absolutely horrible company with equally terrible customer service. AVOID AT ALL COSTS.

Really great experience! Joe made everything easy and was super friendly and direct. Highly recommend :)

I’m done with this place. They advertise a price and change it months later. Rent is going up over 30%!!! On my 4th month. That’s insane and very deceptive.

Great service, friendly people, good location. Rented a unit today, and couldn’t be any happier. Joe was really helpful and very friendly. I highly recommend this facility.

Renters beware...everything was fine for a few months, but I received a 25% increase after just a few months. I called customer service and wasn’t able to talk about rates at all...very poor customer service once you are already moved in. I’m sure it’s a fine solution if it is only for very short term.

Jackson gave us a great tour at the location, explained everything with details. Extremely helpful and professional, 5 star experience.

Due to the gov shutdown we were late on payment and risked having our unit sold. We made a partial payment and the handed us a receipt saying we had until the 27th to pay before our storage unit was sold. We called today so we could make the payment because we finally had the money, and they told us they sold our storage yesterday. 3 days before the deadline they not only told us, but is on the receipt, they sold our unit. Apparently because it's under new management.

Very clean and friendly staff

Great team.

Clean facility, great staff, highly recommend!!

The manager Joe is awesome wicked helpful. Great customer service from him and Russ

Russell, was very helpful with the entire process! Great and safe place to store belongings! Would highly recommend!

Russell was extremely helpful with my visit to the storage and was very friendly! Overall satisfied customer :)

Kadeem made my day experience a great one at the public storage in Everett thanks Kadeem I don’t understand certain procedures and he explained them to me pretty well

Kadeem was super helpful😊. He help me to set up in a new storage unit and make into an excellent customer experience. Overall great customer service

Great customer service! Kadeem is so sweet and helpful!

My experience Was amazing kadeem and russel were very helpful and answered all my questions

This location has the best customer service by far. I called in and spoke to Kadeem on the phone, he was super nice and answered all of my questions. I’m definitely considering this location in the future.

Kadeem and Russell were really helpful, and helped me find info on what I needed.

Kadeem and Ralph were amazing members public storage. They are truly great people, are the best at their jobs. No one else can beat them at customer service. AT ALL. go to Everett public storage. They are the truly the best people.

They lock gate at 6 make sure you don't leave vehicle behind gate 10 minutes before, they do lock you in,and your stuck without your vehicle for night.

Kadeem was an enormous help. He answered every question we had with ease and in a very professional manner. We were somewhat confused about how the rental agreement worked, but Kadeem was able to explain policies and pricing in a way that was simple to understand.

We used this facility for a brief period while between apartment leases. Everything seemed great until we came back to get our belongings and there was mice poop everywhere. I expected rodents to be present in storage units but not like this. I put a few things in industrial grade plastic bags to protect them and mice chewed through the bags completely ruining some upholstery. The place was so filthy that I couldn't stomach bringing a large percentage of our belongings home. Invest in some pest control for goodness sakes!

Jason was super helpful each time we went in. Thank you!

MICE EVERYWHERE. EVERYTHING WAS RUINED. Has great reviews so I put my stuff in there for 6 weeks. When I came back, there was so much mice feces all over my stuff I had to throw away $1k of furniture and bleach the family possessions we couldn’t throw away. I’m talking piles of mouse poop. I spoke with management and they said, “if you rented a house and paid rent and then there were mice everywhere, they wouldn’t reimburse you either.”

Jason and Kadeem were very helpful!

Kadeem and Jason were super helpful; answering all my questions and spending tons of time with me making sure I was comfortable. Super helpful staff, clean facilities, and easy access.

Manny was incredibly amazing!

convenient location and Kadeem and Jason provided excellent customer service at check-in. they were very clear about the policies and process for setting up and maintaining the unit. very grateful to them for having a stressful experience go smoothly!

This was my first experience with storage and was very good! Friendly staff too, make it all easy for me! Thank you guys!

Kadeem had a friendly smile and was very helpful whenever we visited the unit

How long to take your things out if you dont pay

Our space is great for dorm room storage between semesters. Staff, especially Jason, are always friendly and helpful, place is clean. Will rent again next year!

Cathy and Jason were both very helpful and the renting and unloading process was a breeze.

While no stranger to renting storage units, it’s my first time using Public Storage. I found the staff especially Jason welcoming, knowledgeable and efficient. Total check in time was 10 minutes. The location is clean, easy to get in and out of and provides flatbed dollies for quick unloading. As a bonus, nice, clean, convenient bathroom are located on the first floor next to elevator!

Great employee, Jason in Everett. Knowledgeable about the business, and professional conduct.

Jason gave Awesome service and was very friendly!!

Quick and easy check in. Friendly and helpful staff Jason and Kadeem.

Cathy and Jason are amazing! They're very patient and caring people. Very professional. Initially we got a small unit but decided we needed a bigger one. The customer service provided to us was above extraordinary! I highly recommend this facility!

Jason and Kadeem helped me and my girlfriend out on a very hectic moving-out day. They were very friendly and helpful. I will definitely be coming back.

I could not have chosen a better place to store my belongings. Extremely affordable and the staff was amazingly kind to us! they were also understanding, very clear and nice.

Jason is the man. Very helpful and friend same can be said about kadeem. You guys have a awesome team

Great service from Jason & Cathy! 😘😎👍👏

Jason was awesome 👏 great customer service

Outstanding customer service. Jason and Cathy were patient and answered all my questions. Found the unit that best fit my needs for the best price around. I would recommend this location!

Jason V., was excellent and helped us with everything. He took time to explain in detail everything we needed to know regarding our unit. The staff was pleasant, friendly and knowledgeable!

I love this location. It’s on my way to work. It’s kept clean and they have security pins to get into the building. Jason the property manager is such a great help. They have plenty of packing material I didn’t have to make any extra stops to get packing supplies.

Great location and very helpful staff. Jason was able to help me set up in a new storage unit and made it into an excellent customer experience

Nice people and clean

JASON AND CATHY were very friendly and displayed great customer service when I was opening a unit.

Jason and Kathy are great! Customer service on point...i deff recommend this location. Jason is the best manager I have ever come across...deff deserves a raise!!!! If I know if anyone that needs storage I always send them here!!!

Jason is the best I got very good assistance his very polite!

ANDRE great customer service, we have the account under my partners name ( FABIO SANTOS ) Fabio Santos opened this account in order to keep Blankets and also keep all the staff we need in order to do our STREET MINISTRY every Wednesda's Night from SAINT ANTHONY'S CHURCH in EVERETT MA. we went to the store this morning in order to close our account, was getting very expensive for us in order to keep it. ANDRE was able to convince us to stay and help us find a better storage for a much better price as well. thank you Andre for been so great doing your job and helping us finding the storage we needed and to stay with Public Storage as a costumer. in the name of our Pastor at SAINT ANTHONY'S CHURCH in EVERETT we appreciated very much all your great effort and professional work. sincerely. FABIO SANTOS and all of us from Saint Anthony's Church as well as our PASTOR FATHER JAIRO God Bless you Andre

Jason and Kareem always helpful. Location always clean. Great job!

Cathy, andre, and kadeem are very pleasant they always help me and this place is clean

The facility is clean and great. Also, Kadeem Jason has a great customer service, and he made my move in easier.

Big help to them especially kadeem and sandy

Jason was great thank you

I just want to give a shout out to Jason at public storage in everett.... very nice guy very helpful and went above and beyond to do his job so thanks Jason for making it easier for us :) Nice storage place very clean very safe

Ask the manager after over ten yrs there he banned me from ever renting there but had no problem charging me over 100 for a meager 5×5 ,will never refer anybody to go there my friend had probs there with him too

No real Parking the few spots suckthey keep raising the prices and changing the rules and shortened the day to 6pm I barely have time after work to make it over there

My due date is today but today is a holiday. And im having problems with my debit and credit card and i want to make a. Payment by cash what would happe?

Very nice customer service

Awesomest guys ever Kadeem and Kerry let me come in before the start of buisness hours and saved my stuff by overlocking my unit in major way i give you guys 20 Stars

Average

This place is alright. Staff is super friendly and gives a great intro. However they’ll tell you that the insurance is required and push the option to purchase that addition insurance when you’re making the purchase but in most scenarios if you have a home or renters insurance , it will cover the insurance the offer and perhaps better. Taking another star off because they’re changing their hours from 6am - 9pm to 6am -6pm. Also the traffic to reach the storage place gets ridiculous at most times of the day and you need to go around a roundabout to actually get to the storage.

Clean facility with a great location. Jason was great, very attentive and helpful.

Just setup my storage space today at this location before going to work. Sandy got me up and going with a space in no time! Not to mention she was really nice and helpful with providing all the information that I needed. I've rented multiple storage spaces in the past, and I'd have to say this is by far the best experience I've had at one yet.

Sandy and her staff was extremely accommodating and amazing to work with!

Alright alright alright yeah

storage is clean. staff unfriendly its like your bothering them when you ask questions about equipment or the facility. there are only 3 flat beds for the whole place . and the place is real difficult to load and or unload because of the tight space to get in. at least they should get more flat beds and be more helpful and friendlier. Broadway Everett Location

Fantastic place! The customer service is over the top. The Property Manager, Jason was very knowledgeable, courteous and very helpful and explained and went over everything in detail. He even gave me a demo is the stylish locks- how to lock and open the storage cubicle. His colleague, Sandy at Eastern Avenue Malden location where I went first was just as helpful. The cubicles are clean and air conditioned. Would recommend this place to anyone in need is storage space.

Despite the posted hours of availability, I found myself unable to access my property multiple times when attending during said hours. The office would be unattended at a moment's notice and I would have no idea until arriving at the location (see my attached photo). Staff was never helpful and called me frequently to upsell me on perks/offers I had no interest in. This might sound ridiculous but I was called three times in one week about a discount on extending my rental one extra month I didn't need. Parking is abysmal. Bathrooms were locked a day my friend really needed one after moving for an hour. No employees were available to help. This was at 1pm. Save your money and time, spare yourself the frustration. This is a horrible location for storage.

Well-maintained facility, helpful staff (Jason was great to work with), streamlined process.

The people were helpful. After a long trip across 4 states. I needed help storing​ all my things and they are right down the street from where I'm staying. I didn't however get the " first month for $1.00" like I had been told I would!!!??? WTH!? Instead I paid $137.00! WHY? Give me money back!

Property Manager Jason was very helpful even when we showed up an hour earlier than our appointment. The place is well organized and clean so no worries about our boxes. So glad we found them.

The gentleman who signed me up(Andre) was incredibly friendly, helpful, informative and thorough with everything related to PublicStorage! He went above and beyond.

I found the woman Sandy who helped me to be extremely helpful & polite. She answered all my questions before I even had to ask. I would recommend this place to anyone looking for a clean facility to store their personal items.

Andre was very helpful and friendly. Great first impression.

Andre made renting a storage unit a breeze. The staff cordially greets you as you enter, and make sure you understand everything you're getting into. Great experience, and if I ever need to rent a storage unit again, this public storage will be my first choice.

Andre was very helpful and took time to explain and answer questions.

I recommend it, very good

Attentive staff

A very friendly staff! Sandy was awesome!!! Clean and organized! Totally recommend it!!!

Wonderful staff at this location, Angela and Jason are very helpful. I rent in Malden but pay here often. Very clean here.

Absolutely top notch customer service, clean building, and in my opinion very secure.

great spot, excellent customer service, Angela and Jason were very respectful, friendly and cooperative. the facility is clean.would highly recommend this place to anyone.

I dealt with Angela & Jason, they were respectful and very helpful. an amazing place and customer service.

Received excellent customer service from Angela and Jason. They helped me out a lot!

Angela was very welcoming and informative, and found me the perfect "extra closet"....I could see in her face that she was sick, but she really held it together, and I really respect that! I would really recommend this storage to all people. The bathroom was clean, and so was the building.

Excellent service and truly great staff. Made me feel so comfortable

Great location with a great service and awesome staff! Angela was very good to us and made everything easier. Thank you!

Great Service

Great location only lacking on parking, due to construction there is traffic at various times. Making a quick pit stop not possible. Plan ahead when heading there

Sooooo....I won't mention any names but went to another storage company and my experience was so horrid I had to move my stuff, upon first making my reservation all the way to my move in, I received nothing but the utmost professionalism from the two managers Jason and Angela. These two individuals are awesome at what they do such blessed individuals! Thanks again, and I'd give 20 stars if I could! I will recommend this company to any and all! (Especially this location)

Jason and Angela are an A+ Amazing team!!! Customer service was Aaaamazing!!!! Thanks again guys!!!!

Great experience, the guys are great. Thank you

Let me say this place is super clean, very close to the city and Dillon who serviced me was awesome very direct and transparent no hidden fees nothing made it very clear. On top of that he was very sociable and funny. Made my experience there great would definitely recommend him and the place

Excellent service by Jason, the manager; he was kind and helpful, always in the office helping me and the customers answering all my questions. Jason and Debb are professional and friendly. They are good employees for your company; they know how to give a great, excellent customer service to all who come to public storage. Thank you. Rosamaria

Clean building and convenient location. Just parking can be hard at times

This place is really hard to park at, the gate and front door are always broken which means that anybody off the street can just walk in.

It is very frustrating to come to the facility when needing to move larger items or if you have multiple items because they only have 4 carts available for customers and they are more often then not, not in the lobby area.

Jason and dylon were extremely helpful, they are understanding and flexible. I've been a customer for over a year and Jason is one of the faces I see regularly, he's courteous and promt. Great job guys!

Guy Dylan working in the front was a huge help. Good guy 👍🏼

it was a good experience especially where everyone was also helpful it was me and my son only Dylon was very helpful to us and Dan helped out

I love this space. Stuff there are nice and reliable.

i had a great experience with Jason and Iury. Would recommend. great customer service and facility

Jess was awesome. Its good to see great costumer service even when busy and only one person working a shift..I recommend this location!!!

Nice people , Rhonda and her coworker Jason so nice polite, very helpful, I super recommend this storage place .

Awesome service, Rhonda and Jason were a great help.

Jason was very helpful, n very pleasant

Had a great experience with Jason and Rhonda. They were very knowledgeable on everything I needed to know. Jason made sure to show us exactly where the locker was and how to use the locks. They were both very friendly and I will definitely recommend this specific location to my friends and family!

I could not be happier with my experience with Public Space Storage and my choice to 'park' some my stuff there. I am a professional Magician and much of what I have stored there involves unique props. It was very important to me that I feel my equipment would be safe and well 'cared for.' The location always clean and the staff--always both friendly and professional. Today, I inquired about renting a larger space and the staff on duty--Rhonda and Jason were happy discuss every detail of price, the procedure for transitioning into the new space, etc. They were both extraordinarily courteous and helpful. In this case, it was Jason who actually gave me the tour to see the larger space--but as I walked to my car--I heard Rhonda call after me from inside saying, Goodbye--nice meeting you! That kind of enthusiasm is impressive--as is every aspect of this location.

Rhonda and jason are awesome, on days where most are closed they came in to make sure their customers were taken care of! Great job guys!

I have had a unit at this location for 5 years and recently I have emptied out a lot of stuff out of my unit so I was no longer in need of such a big unit,Shantae and another employee helped me get a smaller unit inside the same facility.Shantae showed me the different size units available and helped decide which would be best for me.She was patient,kind,and professional and its because of employees like her that I continue to store my stuff at this facility.

The Managers Iury and Shante were the best, information and service was excellent! So, great-ful for their help.

Great experience renting a unit. Management was very helpful with necessary paperwork and ensuring that I was all set once I walked out the door. The unit is clean, as are the halls, and in my experience, carts are available when you need them. The location has done a great job with security.

Rhanda,shantae,jason was very helpful with great customer service i would recommend everyone to go there.

I had placed a reservation for a storage unit at this location. I received a confirmation email saying to make sure to make it to the office 30 minutes before closing. I arrived to the office 30 minutes before closing with my one year old daughter in my arms. There were two employees working and both informed me that they could not do the paperwork in 30 minutes so I would have to come back. Rude, Lazy and ignorant....

Hi I would like to leave a message as a compliment for the associate at Everett storage Shantae was very kind andemily was very helpful

Rhonda and shantae were great at my visit!!!

This location has the greatest staff. Rhonda and Shantae where a huge help. I would recommend this location to anyone needing a storage solution.

Its a public storage building that will keep your stuff safe and sound. In my singular interaction with the staff, they were super nice. But past that, things aren't good... I've had my unit here for about 6 months and have come here about 3 times. The good is that I have a unit that's cheaper than most other places around the city. Other than that, the parking lot is too small and somehow always crowded. There never seems to be an available cart when you need it. And while I've used the bathroom here twice, other members of my group opted to go to the McDonalds for hygienic reasons. If you're just looking for a good place to stash your stuff, this is a good place to consider, but if you're looking for a place to regularly access, you may want to shop around.

Rhonda and Danny we're extremely helpful and friendly. Great service!!!

Facility was clean and they had lots of carts for moving but... They jacked up their prices 30% a couple months after we dropped off our stuff. When signing up we asked the manager how often prices are adjusted and he indicated it was rare for it to happen in the first year. Unlucky us. Then, last week, we call to make sure we can have a Pod dropped off. They said that is fine. We call again the day before it is dropped off to double check that we won't have any issues. ... We are told we are good to go. Pod is dropped off, we fill it up and let them know the driver will be by the next day to pick it up. We confirm with the office that they will leave our code intact so that the driver can get in. This morning... Our code is disabled and our driver can't pick up the Pod. When I call Public Storage they tell me that Pods aren't allowed. When I point out we were told they were, 2 times!, they said the two employees we talked to were mistaken. When I ask why our code was disabled they told us we need to call the district manager. He informs us that his employees were mistaken when they said Pods were allowed. Claims there isn't room for them (somehow ours fit with plenty of room left for others to park, load, unload... Magic?). No explanation or apologies for the disabled code. No offer to refund us for the days that we had paid and now don't have access to use. The district manager encouraged me to let everyone know they don't allow Pods since it isn't documented anywhere in their contract and it seems you can't trust anything you are told by Public Storage. See more

Today i went to look for storage and shantae and courtney helped me find the size i needed. I told them i couldnt move until December and they were very patient and understanding and explained to ne the process of moving. I look forward to storing at this location. Its very clean and conve on route 99

Jackie and Shantae were very helpful, with helping me choose a storage space, and I would recommend this location to other customers.

This was my first experience renting a storage unit, which I needed in connection with a move abroad. The staff at this location were courteous and very helpful. They walked me through the process of accessing the unit, terms of the rental and other standard issues and answered all of my questions. The facilities were nicely climate controlled and clean. Overall, very good experience.

Good location, safe neighborhood, great service. We were assisted by Adam, who was courteous and patient, as we were searching for the unit that was right for us. He provided us with exemplary customer service and made us feel comfortable with our decision. Would definitely recommend.

Emily and Jackie are so nice,!! they help me to save $30.

Emily helped me out and she was fantastic. She was very friendly and patient with everything and had no problem going back and forth to get my storage in there. Will definitely be coming back!

Emily and Courtney are very customer oriented and helpful and quick to the point. facility is nice and clean.

Jackie and Eileen are the greatest! So good ledis

Emily and Adam showed great customer service and care when it came to showing us the unit and up seeling the mechandise. We were really pressing for time and they were nice enough to stay open for us a little late to accommodate our eagerness to get there on time. They were very sincere and I'm extremely grateful that this location has such caring and considerate employees working there.

The area is always best and clean. The employees in the office are helpful. The area is very secure. The parking lot is inconvenient. Merchandise is very durable.

Emily help me save some money. I am gratefull lol. Clean building,safe, convent

Never had to rent storage till our recent move. My bf and I went to the Somerville location and Emily was kind enough to explain how storage facility works and took her time to show us the facility. We end up picking the Everett location to store our things due to its closeness to my work. Adam at the Everett location was also friendly and helpful. Both locations were clean and secure, staff were efficient and friendly.

I needed storage last week and Emily was happy to help! She explained everything to me and if I had any questions feel free to ask. :)

Absolutely most filfthy and disgusting place I have ever seen. The entire facility is infested with ants roaches and who knows what else. There were bugs all over their carts and inside the unit, which had a 10 inch layer of dust on the ceiling. Stored my items 21 days, spent 2 days cleaning my things off before putting them in my new apartment. Management was no help at all and their insurance is a scam. The district manager is a seriously ignorant unprofessional. The employees sweeping the parking lot sweep everything but the trash and cigarette Butts everywhere. I wish I could give a negative 100 review because this is the most foul storage unit I have ever seen in my life. The one I mystic avenue in Medford is clean from top to bottom. This one made me skin crawl!

Easy access , clean , manageable , staffs are great , very knowledgeable, and convenient !!

Adam was very helpful!!!!!!! He made our experience an easy one and cleaned the storage unit for us. Will definitely recommend this unit to others!

Had an awesome experience. Chris had great customer service and move in couldnt have been easier.

Great service, really nice folks and really convenient. I've been here since it was Extra Space and Public a storage has been great.

Staff was super nice and professional!

Adam is awesome. Thank you so much!

Excellent service great people i have had no problems here at all

Signed up for a storage locker today. Process was easy and smooth. Adam showed me three different choices. Highly recommend.

Great place cheapest storage around

They were very helpful, and informational. Adam took us to a few different units to make sure we got the best unit possible.

was in on Saturday and was helped by the younger looking Adam, I believe (went to MHS), service was great. I was having a bad day and he made the process better.

I am happy to rent the storage because is in good location. Adam is very accommodating to me and all the customers, he is kind, pleasent and very helpful to do business with, he goes out of his way to please all customers ::)

Very happy with service, adam and adam are very nice. Adam keeps me up todate when payment is do. Great guys.

Adam helped me out the other day and took care of all my storage needs in a timely, friendly, and helpful manner. Best customer service I've ever had. Thanks Adam!

I could´t say enough good things about this storage facility. Clean, well maintained, and everything I stored there for the 2+ years was kept in perfect condition. Minimum dust, no mould, no sign of any deterioration. Adam and Adam, the two lads in the office, were helpful, polite and provided great customer service. Thanks.

Been here for over a year, Adam and his crew have been excellent. Really enjoy the staff and look forward to another year. I love it here, so much cleaner and warmer than extra space storage.

Clean facility, great friendly staff, easily accessible on the highway, good food nearby

I have used Public Storage in Everett for 4 years and it has been a positive experience. The facility is very very clean, the operation is flawless, as far as being organized. Adam, of the Everett location is the top person as far as I am concerned. I have called around to different locations for a friend of mine who could not use the Everett location and Adam, by far was the most dedicated to providing customer service with an A+ consistently over the years...

Went to check out unit sizes and boxes. Adam^2 were both very helpful and professional. I would definitely recommend them to family and friends!

public storage on 140 Broadway in Everett ma is great,very good customer service with friendliness. Adam was really awesome and thorough. he is really cool.

I had a great experience today at the Public Storage in Everett Adam and Sakura helped me tremendously clean facility good review

Adam and Kayla , Public Storage was such a great help to my family and I! If I was ever to need to store my belongings again I would definitely use Public Storage again!

Adan and Adan was a nice job in public storage I realy thank you for help up

Lamond and Adam do great customer service. I strongly recommend. My family and friends renr here. This place is great!!!

Crissandra and Adam were a great help. Definitely recommend them.

Easy to find! Adam was fast, professional and friendly. I will definitely recommend this storage facility to friends and family! :-)

Adam thanks a kit for your customer service

Adam is such a wonderful staff. He efficiently handled all our requests and he is very kind!

Crissandra was really nice to show me around the facility and made me really happy about using this space! Highly recommended!

Crissandra was so helpful and a pleasure to work with!

Very good service

Adam was thoughrow and efficient

Cheerful, friendly staff with clean, accessible facility!

I.m jose public storage is #1

Adam was a great help in showing the unit and explaining all the paperwork. Nice clean storage unit!!!

Rented a unit today. The manager. Adam, really helped us making the decision about our storage needs. Really professional and knowledgable of of the business.

Great customer service

Excellent and efficient customer service from Adam and Crissandra! They made the stressful moving/storage process so easy! They thought of everything

I know that I am in good hands here at public storage adma is a great person to work with l got lots of help from him thank you nola

Outstanding service! Clean and efficient!

Great service. Amazing prices. Military welcome and taken care of.

I had a great experience during the 4 years of using the service. Facilities are always clean, bathrooms provided. Carts available. Loading dock was available for use. Adam tat the front desk super charming.

Adam and his team at the Everett location were very friendly and helpful!! They made the process of moving in easy and painless. I would recommend them to anyone looking to store their property!!

Great Facility, great service, I recommend!

I had an excellent experience w public storage. They made it easy moving my things in and out easy. I recommend this storage to everyone.

Great service, always very helpful!

Adam at Public Storage in Everett is so awesome! He proactively helped me resolve an issue and we all know how painful moving is already. He remembers me every time I come in which is always a pleasant surprise. His customer service skills are excellent, ask for him when you come in! The public areas are clean and safe which is all you can ask of storage. I would definitely recommend this place.

The service provided is outstanding! Adam and his team are excellent with the customers. facility is very clean and well lit. Would recommend.

Great service looks out for there custermers and informs you of any great deals.

Adam is the best... His professional demeanor is always so kind, caring, and helpful he is a true asset to the company. I am personally glad public is back because now the place is clean, secure and professional once again :)

l love the place and the people who work there would reccomend to anyone adam is the best feel like ive known him forever amazing service

Impressed by by Adam he was helpful, Public storage is great in a great city with great people GRAT!!!!!!!!!! Love it

I was very impressed by the warm welcome that was giving to me by Adam. Very kind, helpful, explained everything in great detail. Was very friendly, and sincere. My experience was awesome. I felt confident in them and where I was storing very important things.