Public Storage Self-Storage Units at 671 Washington Street, Quincy, MA

Jacky and Alicia were the best help and made my move so much easier. Definitely recommend renting a unit here.

Storage area was made seemeless and jackie was amazing

Coming back because of Jackie and Alicia!!

Alicia was EXCELLENT!

Alicia and Jackie are the best!!!!!

Terrible place. Cost is way too expensive for you to close at 5 p.m. How is anyone working supposed to get there by then?

Jackie and Alicia were very friendly. Both are professional and very helpful when it came to renting my storage space.

Too much drama.

7/15/23 I downsized my living space, Jackie helped me tremendously thru a very Stressful time. She was easy to work with and gave me great tips.

Just wanted to share my most recent experience with Public Storage. I was moving from Quincy and needed a place to store some moving boxes while we were sorting things out. I called around to a few different storage facilities and decided to go ahead with this specific location. The customer service that I received from Alicia was so wonderful, she helped me find a storage facility that was within our budget and was also big enough to house our many moving boxes. She explained the check in process and made me feel at ease. The storage facility location itself was kept very clean and organized. It was an added bonus that there were moving carts for guests to use to haul the many boxes. Alicia also kept in mind the dates that I was moving into my new house and left a followup call to remind me to cancel my unit. She made the checkout process an absolute breeze. Big kudos and shoutout to her for making a stressful moving process a little less so.

The young ladies at the Quincy location are angels. Miss Jackie , Miss Alicia and Miss Kay. They were so sweet and helpful while our family was going through trying times. If you have to choose any storage site, choose the one in Quincy.

Alicia, Jackie, and Kay are amazing!! Great customer service.

Jackie and Alyssa were great, very helpful. Clean facility will definitely come back.

Jackie and Alicia were fantastic. Very helpful and always available if needed. I have rented a unit over the past 2 years and the facility is very clean and well kept. If I need storage in the future I will definitely be back. thanks Neil

Very nice and cleaning. wonderful staff at this public storage, especially Jackie!! She is very good.

Alicia and Jackie are the best!!

Super clean and well kept. Super helpful staff. I appreciate Alicia with helping us give access to the dumpster. Huge help.

Stored my things here for two years and had a wonderful experience. It is very clean and very secure! Jackie and Alicia are both incredible - so kind and helpful. Highly recommend!

Moving into my unit was made seamless by the wonderful staff at this public storage, especially Jackie!! She made sure I understood the ins and outs of moving my things, answered any questions I had, and even remembered me when I called about moving my stuff out. Wonderful customer service, clean storage facility, easy access, everything!

Jackie is very helpful with great customer services. A+

The customer service was great!! I wish I remember the name of the girl who helped me when I wanted to cancel my storage unit, I believe her names starts with an A. Well, thank you!!

Alisha / Jackie made me feel very welcome I'm on a oxygen tank Alisha took her time with serving me, she was very polite I will recommend this facility. Thank You Ms. Alisha

I had Jackie helped me with a question about services. She was very helpful friendly amazing great customer service!

The public storage on Washington Street near the North Quincy bridge in Quincy Massachusetts is a wonderful place. Alicia and Jackie and we're always accommodating.Thank you ,I will recommend my friends in Quincy to utilize their great services at the Quincy Public storage near the Ship yard bridge rotary

Great customer service! John and Carl are amazing and answered all my questions!

I just want to say that Jackie is AMAZING! She was so helpful, aside from her friendly demeanor. I felt she really cared about customer service and made sure we were in the right spot for our needs. On a side note, I would say that having more than one person working at a time would benefit, not only the employees, but the customers as well. Having to tend the phones, intakes and tours is too much for just one person to handle, especially if you don’t want to turn people away from your business. Jackie handled it all well, but she definitely could have used a hand.

Jackie was amazing

Alicia helped a bunch when I was trying to figure out the appropriate size for my unit. Big fan, would recommend to a friend.

I had to store my things between apartments and it was no easy task. I had a great experience at this location with Jackie and Alicia their customer service was both helpful and pleasant. The facility was clean and I felt comfortable storing my belongings there. Thank you!

Great customer service from these guys. Alisha helped me and did a great job. Highly recommend this place

I love the ladies that work their . SUPER FRIENDLY, FUNNY, and get stuck in great conversations. Very understanding . Love them , so nice . Very helpful.

Alisha was a great help 10/10

I thank you Alicia for your great service. I appreciate your assistance with find the storage unit that would fit my needs. We need more people with your professionalism. Again thank you.

Alisha and jakie did a great job hpimg me, alisha w a s very polite and helpful. She walked me aroumd and showed me everything

Great customer service

Alisha did a really good job helping me with my unit, facility was really clean. Overall amazing

Don't store your belongings here. They advertise $1 the first month and then charge you full price. Then they tell you your next payment went through on a Friday and by the time Monday comes? It didn't go through and you owe an extra $22 and change. Then they send you a notification email that the pay now button doesn't work and everything is designed to cost you more money. It's not a cheap priced storage facility and spaces are tiny for your monthly payment. If you're looking to get ripped off, lied to, and pay through your nose? This is the place for you. Complete Ali Baba and the 40 thieves. I did speak to the girl at the desk Friday and I guess it's just how they do business. Making any response here meaningless and just a public display at trying to redeem consumer confidence. Pay no attention to the review response behind the curtain. It's just The Wizard of Scamming people out of their money. I'll be pulling my belongings out of there before they Rob me again next month. 😭 😢 😭

Very clean facility and best of all the staff, Jackie and Alisha, are always clean as well. (Bad joke I know)… Actually, best part of the place is Jackie and Alisha. Never rude or impatient and always helpful and kind…

What are the billing periods? On the first? Or day of reserving & moving into rental example today is 12/19, would my next billing date be 1/19 or 1/1?

Jackie is the best, she is very helpful! Facilities are super clean and easy to use

Super clean, employees especially Jackie is very friendly and helpful!

Are the restrooms available to customers or not? My cousin was renting here and she told me that the managers wouldn't allow her to use the restrooms "due to COVID," but the state of emergency was lifted over a year ago. Very unusual.

Alicia helped me with my storage unit. She was very friendly and professional. Great service!

I love the ladies in the office. Jackie and Alicia are the best!! Very friendly and always cleaning. Keep up the great work.

I been with my storage unit for 2 years and they have always been extremely helpful and kind. Jackie is always answering my 1000 calls with questions and concern and she is always willing to help to her best ability. Rejohney I hope I spelled that correctly , he has been an extreme help with my process oh moving he is very respectful as well as kind! He also is always willing to give a hand when needed! I recommend this storage in Quincy because it’s staff goes above and beyond!!!

Alicia and jackie was very helpful and polite, the best!

Jackie and Alicia were the employees who helped and supported me at my recent visit to Public Storage at the Quincy location. They made. My experience very welcoming, easy and smooth. These ladies really did an amazing job. Jackie was very knowledgeable, kind-hearted, patient, and overall pleasant to interact with. She provided thoughtful responses to my inquiries and most importantly, prioritized me. Alicia supported Jackie in assisting me.Thank you again ladies for all of the wonderful and amazing help within my check-in, check out and overall stay 🙂

Very helpful. Jackie is great.

I got an excellent service today by Alicia She recommended me the best storage room which fits my items which was 5X10 ( Best Value for Money )

I stored my entire home at this Public Storage for a year while working abroad, and I cannot recommend this place more. All of my belongings were in a safe, climate-controlled environment and were exactly the same as I left them a year later. Clean, dry, secure, and responsibly managed. Jackie and Alicia, the managers of this facility, are absolute GEMS of human beings. So kind, thoughtful, and communicative throughout the entire experience. They make this place and set it apart from the nearby competition.

Left my stuff here while I was traveling. Very clean and temperature controlled. Had a very smooth move in and move out. Jackie and Alicia were exceptionally helpful. Totally recommend.

Jackie and Alicia made renting a storage unit a pleasant experience!! They were super helpful and kind. They answered all of my questions quickly and made the process seamless. The facility is immaculately clean and bright. I would highly recommend this place and will use them again in the future. (and if you are hungry after moving, the Lobster Stop right down the street is delicious!)

I just had the most amazing experience coming here. Alicia, is the best! She walked me through the whole process; this being my first time and not really knowing what I was walking into she helped me and understood the need and simpatizante with my situation. Ask for her! Alicia!

Super nice staff and overall a good experience. Jackie and Alicia were both helpful and kind.

Very helpful staff, nice facility! Jackie and Alicia really care about their customers! They helped me so much throughout my process of renting a storage space that I could not have done it without them.

The best ! Jackie was so kind, efficient and helpful. I can’t say enough. Fabulous customer service. Safe and immaculate facility.

All of the staff are wonderful 😳🙄😎🇺🇸🤠🎯🙃😁😎🇺🇸🤠

Great experiences moving in with Jackie and Alyssa!

Alicia was superb and made the process a breeze! You will be in great hands with Alicia and Public Storage!

Alicia and Jackie are the best 5 stars

Good service.. Jackie who works there was very helpful... loved her !! Need more workers like her

What an amazing place to store our belongings. Great customer service, answered questions and concerns that we had, so very welcoming and we would recommend everyone to use this place as your storage unit. Thank you to Jackie and Alicia for their great service and help! You welcomed us with open arms and felt like we've known each other for a long time! You ladies were amazing! Keep up the great work!

Great customer service Jackie and Alicia

Place is nice and neat very helpful staff, Alicia and Jackie received us with open arms and treated us great! Highly Recommended!

Very friendly and helpful staff, very clean facility, and reasonably priced.

We had this storage locker for 2 years and everything was in pristine quality as we left it. No water damage, no mold etc. Jackie and Alicia have been wonderful helpful receptionists to us. Jackie was especially kind to us in helping us when we needed to move out! Would absolutely use again! (Just wish the price was cheaper)

This place is very clean. Staff very responsive and helpful!! Moving can be a stressful time, especially if you are new to the area. I made a reservation online to get the deal for 1 dollar for the 1st month, it was confusing online about the promotion , terms and conditions based on what our needs were for. Jacky was the person who walked my wife and i through the process to help us understand the cost and the terms and agreements. She was very accommodating even though we were a little late coming from Westfield Massachusetts . I would recommend Public Storage to anyone moving in Quincy or the surrounding cities in a heart beat.

Alicia was super helpful when we moved our stuff in! We appreciate great customer service. Thank you Alicia for all of your help!

Clean, newer and perfect location

Alicia and Jackie were absolutely outstanding in resolving my issue on relocating to the Quincy facility. These ladies are definitely an asset to your company!

Very clean and secure. Jackie was wicked helpful and should the need arise, we would definitely use this location again.

Jackie and Alicia were both incredibly helpful in setting up my unit! The process was so easy and flexible.

Clean facilities, everything in working order. Very knowledgeable and friendly staff. Thanks to Jackie and Alicia, both are very kind and helpful

Fabulous customer service alert! Jackie and Alicia were the employees who helped and supported me at my recent visit to Public Storage in Quincy. Renting a unit is not ranked particularly high on my list of fun things to do, nor was it something I was looking forward to doing; however, the customer service I was met with made the process a lot better! During my visit, Jackie was knowledgeable, kind-hearted, patient, and overall pleasant to interact with. She provided thoughtful responses to my inquiries and most importantly, prioritized me. Alicia supported Jackie in assisting me. They worked fabulously in tandem! Thank you to the wonderful women who helped me during a not-so fun process!

Jackie & Alicia were very nice to deal with. They were very helpful.

Public storage has been a good experience mostly because of the excellent service and support from Jackie and Alicia in the front office. The storage is clean, easy to access, and has good security. I would definitely use them again. And can’t say enough good things about the fabulous assistance and great attitude and friendliness afforded by Jackie and Alicia.

Facility wise no issues. Accessible only during normal business hours, timings could be extended further.

Alicia helps me a lot specially because was my first time there and she answer all my questions, she’s definitely the best ever ❤️

Jackie! She is the reason to rent at this storage. She is utterly personable and compassionate sympathetic and hilarious! As someone pointed out she is the model of professionalism. There is zero “put on” with her.

So pleasant made getting a unit easy and fast

This storage facility is Great... I cant forget to mention how AWESOME Jackie and Alicia are they worked with us when times were rough on our end and everything was going wrong they made my day so much better with the help they gave to us. Jackie is so friendly and comes off so nice they need more people around like her and Alicia did us one of the hugest favors that i know noone else would do. So give them a raise because they sure do deserve it. Thankyou guys for everything !!!

While my family was going through a very traumatic experience losing our home Jackie at Public Storage was a blessing. Being unsure about what space we would need we thought we would have to find another unit to fit our belongings. Luckily Jackie was able to make it work and get us a 2nd unit maybe a hundred feet from the 1st. It would be great to have 24 hr access but adds to why security is fantastic.

Jackie was an incredible resource today! Her kind hearted and professional personality made everything go smoothly today for us. Highly recommend. Facility And bathrooms are extremely clean!

Jackie is professional, customer service oriented and focused on the needs of the Company and it’s patrons. A wonderful resource for your company.

Renting a storage unit at Public storage in Quincy was a very easy and efficient rewarding process. Jackie and Alicia were very helpful and competent underline by their friendly manner. The facility is in great shape and clean. I highly recommend these guys for your storage needs.

These guys were so professional💎 Made the moving process SO COMFORTABLE. Thanx guys

Great facility! Jackie and Alisha are polite, professional, and very helpful. The site is clean and well managed. My things are in good hands here. Highly recommend!!

This place one of the best storage facilities I’ve used, and I’ve had several bad experiences with storage places in the past! My family and I were basically given 48 hrs to vacate our house which is whole other story, anyways when I got to Public Storage to inquire about renting a space for a few months the attendant who’s name is Jackie was absolutely awesome I told her what had happened to us Jackie Ted walked me through the place showed me the room show me the spaces cause I wasn’t sure what size I would need and she also went above and beyond all my expectations she’s the sweetest nicest person I’ve meet in a long time and no matter the situation she always has a smile!! I highly recommend using Public Storage and Quincy the staff is absolutely amazing the facilities are nice and clean and it’s just a great experience for a bad situation that I was in thank you Jackie for everything you did and thank you Public Storage we’re having such a wonderful employee!

Jackie is the epitome of a perfect employee! I was looking at storage units and she wasn’t nothing but helpful. I would recommend her when you go to check out public storage in Quincy!

I went to look into renting a unit.i talked to Jackie and Alicia the service was great. It was neet clean and well maintained.i would recommend to my friends and family

I’m very impressed out the place is so clean Jacque and Alicia Jackie and Alicia will go customer service I don’t have to wait everything was prompt at all time

Alicia and jackie were the most helpful and professional. They are the best.

Never again.

Amazing deals very clean outstanding staff that go above and beyond there job best experience I’ve ever had using a storage company

First, I wanted to say a big Thank You to Alicia and Jackie that work in the office. Honestly, they were amazing, friendly, helpful, and always helped me with a smile. This facility has always been clean, as well as the units the girls in the office, they have been doing an amazing job maintaining this property. If you’re looking for clean and friendly staff this is the place for you. I was renting a 10x10 unit there for a little over 2.5 years. I was previously at Castle Self Storage in Quincy/Braintree and needed a new place asap because I had horrible mice damage to half of my unit at Castle Self Storage and lost half of my belongings. Absolute nightmare, don’t rent from there…. Originally when I started renting here it was Cube Smart and then became Public Storage in September 2019. This facility has always been clean and never had any issues with mice or anything of that nature here. The only thing that changed was the property access hours were changed to 6:00 a.m. to 9:00 p.m. daily and were 10 p.m before. Which was fine, but then the elevators weren’t working for at least 4 months or so, which wasn’t ideal and frustrating because I couldn’t bring furniture or anything unless I was able to carry it up the stairs. Then Covid happened which then brought on new hours, along with another reason. Unfortunately, the main reason I left was because of the current access hours that are M-F 9:30 AM–6 PM & Sat-Sun 9:30 AM–5 PM. Which was very inconvenient for me and I just had a really hard time making it during those times. Now if those hours don’t bother you, this is your place. Again I can’t stress enough about how great the girls in the office have always been, the facility is super clean, don’t have to worry about rodents here and the location is good. Who knows, maybe they will eventually change the hours again.

Storage. Not as good as fireproof. But still good.

Alicia and Jackie are awesome!!!

Alicia and Jackie keep the property pristine. I would recommend this facility to anyone who needs a good clean storage space. They go above and beyond.

Very friendly and accommodating staff. Alicia, Jackie and Frank are brilliant!!

An employee named Jackie swept the whole parking lot clean immaculate, then said hello while I was waiting for my buddy to close up. I had a great conversation with her, she made my experience clean and professional. Kudos!

A big shout out to Jackie and Alicia at Public storage. Unlike other impersonal not to mention expensive, dirty storage facilites, I was quite suprised when I started renting a unit here. Jackie and Alicia are so nice, friendly and helpful. Their customer service is top notch. Jackie and Alicia keep PS clean especially the bathroom. I highly recommend Public Storage in Quincy. Thank you Jackie and Alicia.

Alicia and Jackie are what a professional customer service definition should be. Alicia is extremely courteous and helpful. Jackie is so pleasant to be around with. As a first timer renting space, I could not be happier than having Alicia and Jackie helped me navigate my way around the application process and whatnot! Alicia was also kind enough to show me the place and pointed out all the pros and cons of storage rental, mostly pros :-). Thank you both for being such a professionals.

Alicia and Jackie are always there to help me whenever I need it and very kind.

Clean, spacious facility. Courteous and friendly staff. Alicia and Jackie are tops!

This place has drastically improved operations post 2020. Bathroom is always clean and stocked well, over place is clean and secure.

OMG! Alicia and Jacky are rock stars. I called into the Quincy location regarding my account. Jacky and Alicia were so helpful in assisting me on not having to cancel my account. They both were very proactive and kept the line of communication in helping me resolve my concern. Thank you, both!

I was fortunate to be here in the last few minutes before closing and got a lot of help. I got detailed and patient help to help expand and show each model in a friendly manner. Warehouse size, price and floor, and settings for the mobile app Thank you my friend Alicia

We have been renting storage units at Public Storage in Quincy for the last 7 months. We had the pleasure of meeting Alicia and Jackie who have been very helpful. Not only did they assist us with choosing the right sized units they were always there when we had any questions as well as quick to return phone calls and follow up. We would highly recommend renting storage units at this location. It is clean and very well run.

My husband and I swang by the store last night 1hr before closing. Alicia toured us several different sizes storage spaces and she helped us to reserve a decent one right away. Alicia provided us super high efficiency and quality service with clear instructions. We moved some stuff the same day before the storage closed. Very grateful and we are so lucky to have an walk-in experience like this:)

Amazing customer service 5 stars all the way !!!

Jaclyn, I believe her name is, at the front desk deserves an immediate raise. She won’t get one because Public Storage and other big companies don’t notice or care about hard working people. She is old school, but could work circles around the newer generations of “workers”. She has attention to detail, and a focus that can only come from experience. Please bring attention to workers like Jackie, tell them you appreciate their hard work. Sooner or later we will be left with robots and answering machines and a terrible “workforce” and miss people like her. Happy holidays 🌞

Super clean, safe, and lovely. If it is possible for a storage facility to feel like home, this is it. It's the special kindness of the staff, especially Jackie.I also feel the prices are excellent. I've recommended this place to several people as I think it's the best around the Boston area.

After two years I finish my contract with public storage, it was a great experience But what I like it more than anything it was a treatment of the person I think her name was Julie she was amazing warm and helpful person.

I got great service today. Very kind & pleasant.

Jackie it was so helpfull and she was by her self doing multiple things at ones with great actitud. Great worker.

Great customer service alicia 👌

Jackie and Alicia both are so awesome! Keeping the place clean and very helpful whenever I went in there for help with my storage!

Alisha and Jackie are so helpful. The location is very clean. I was able to transfer from one space to another within the facility with ease.

I needed help getting into my storage past 6pm and Alicia stayed late to help me!!!!! Pure Amazing 👏 Very clean property. Thanks Alicia!!!!!

Exceptional service. I have had a unit before here and my girlfriend has one now. Alicia and Jackie are so awesome!! Great customer seevice.

Excellent facility. Jackie is the Bomb!

Clean facilities and good location. Alicia was awesome, super helpful. Great customer service all around.

Had fantastic experience with this place. Jackie and the girls keep it extremely clean and well sanitized during COVID. The staff here is very helpful, responsive, and friendly. Would highly recommend this location to anyone looking to rent out a storage unit

I have nothing but great things to say about this storage facility! Jackie is a true asset to your company, she has been nothing short of helpful in every aspect of the word. I actually look forward to seeing her when I go in there. I had an issue a while back with losing my keys and the entire staff was so quick to help me figure out a solution to get back into my storage unit as fast as possible. I cannot thank them enough! It is always clean an secure every time we go there, I feel comfortable knowing my stuff is in such great hands!

I just rented a space with Alicia. The place is clean and she is really friendly.

Do not look any further for a storage facility. We originally booked another company, got to the unit and immediately cancelled because it was awful. Public storage was the complete opposite. It is secure, clean, and the staff is incredible . Jackie is a blessing and one of the nicest and most helpful people I have ever met. The only downside is that the facility isn’t accessible 24/7 but honestly, I’d prefer the more limited hours for top notch services and facilities . I cannot emphasize enough how stress free and wonderful the experience here was . And if you want to make your storage move even easier, hire piece by piece movers !

thanks jackie，perfect service！

I haven't shopped around for prices, so I chose a storage place near my house. I have never seen such a clean, very secure storage warehouse! Employees take pride in excellent customer service, security and cleanliness 👍

I do not rent a storage unit at this location which is on Washington St., Quincy but I recently helped a friend move stuff in there. First of all, the woman Jackie was over the top nice and the place was just immaculate. I really couldn’t believe how clean and organize this place looked for being a storage unit . If I ever do need a storage unit I will certainly come here !!

YT Brought me here, well done!

Goodjob for giving Rob his money back you guys rock!

Five stars for refunding lunkers and stopping a fraud ring!

One of the best in the business!

The building is very clean.

Lunkers sent me

polite & professional

Honest, friendly, trustworthy staff and wonderful place to store your goods. Unless you're a scammer, then Lunkers will spend thousands of dollars to hunt you down.

Great clean facility! #Lunkers

Great facility #lunkers

Crime stoppers GREAT PEOPLE

Is a very honest place seen the issue of the 15,000$ unit on YouTube and I am glad they did the right thing 👍 well done 👏

Good honest folks.

honest business great experience

Shout out to the individuals at Public Storage. After finding out people were staging units and taking advantage of people Public Storage went out of their way to make things right when they cold have just as easily told Rob and Grimes too bad you already laid if our problem. Such amazing people to do business with. Don’t hesitate to use these guys!

Saw the Video on Lunkers YouTube channel.. Phenomenal Job refunding that $15k, and stopping the people who were running that scam.. I know folks in that, and will refer them to your business. Keep up the good fight..

I’m here from the video, thank you for being such great people! Legit business! ✅

Just saw the YT video and I have to say you did an amazing job with the way you handled the situation! You have some really good people working at this location without a doubt. Let it be known, if people are staging units, eventually you will get caught. So don’t do it!

Good place to store your stuff for a while

OMG... Jackie can C a dust particles 40 ft away on the Floor... She needs a paid vacation.lol

Great place to store items

This place has always been spotlessly clean and well organized in the storage hallways and in the office. Entrance and exiting are easy and carts and dollies are available to move large or numerous items. But today I want to give a big shout out of praise for Jackie. I’m moving this week and realized that I was uncertain which of my keys was the unit key or even whether I had lost that key. So I gathered all my keys together thinking I would have an hour from 5 until 6. I had forgotten that Sunday they close at 5 and arrived at 458 exactly. Fortunately although the business office was closed Jackie observed my gestures of “how could I have been this stupid” and put out her head and asked what’s up. She asked my unit # then said ok go and do it check the keys snd come straight back because we are supposed to be closed. I did that. I met her in the elevator as it arrived at my floor where I surprised her wiping something off the elevator wall. She asked if I had any luck I showed her one that would fit in but not turn and she took a look at my set of keys. It’s none of those she said I’ll show you what it will Look like. We went down to the office and she pulled out the right type snd suggested I photograph it. So now I have something definite to check again for around the house. She also explained my alternative solutions. She did all this cheerfully and expressing empathy for my situation. I apologized for keeping her late. As a rule I do not like keeping employees late. Here I was overwhelmed by her using basically her own time to solve my Problem or clarify it on the spot. It’s the kind of thing a customer does not forget. Thank you for hiring and retaining and hopefully promoting her. She obviously is very loyal to the organization and it’s mission and puts customers first, before herself.

One of the best ones. Climate controlled.

Rented a unit here for a few months. The facility is spotlessly clean. My belongings were in perfect shape safely stored in the climate controlled building. The gate was easy to use as is the app and billing. Jackie the cleaning lady was also a pleasure to chat with when she passed by. I would definitely use this location again!

This review is for Jackie and Alicia. I had to bring my friend to pick up some of her belongings at The Quincy Storage unit. As I sat in the car I watched this one staff member who I believe is named Jackie help about 5 different people. She was so kind and helpful to them. She was extremely compassionate and helpful. She held the door for them and asked how their day was and always said have a nice day. She had a cleaning cart and I asked her if she had a extra disposable mask. She politely said no but she said I will go get you one in the office. She was pleasant and had a nice smile. Alicia I believe was working in the office and provided her with a mask for me. They really were professional and gives Public Storage a good name. Thanks, Crystal

My first time renting from Public storage. Danielle, at the front desk was tremendously helpful. Just when I thought all would continue to go wrong Danielle came to the rescue making it a breeze to secure my storage unit in a timely manner. Danielle’s work associate was also very friendly they were both very helpful and welcoming. Clean, spacious and very friendly. Highly recommend renting a storage unit from them.

Not bad, depending upon what size you are looking to rent and it also depends upon the site management staff and who is there ...but when the prices start taking up over $100 a month that's when you have to ask yourself, is it worth it?

Access to the storage with the app is easy as pie, the property is well maintained and the staff super friendly. The associate Alicia had me set up in my storage locker in no time flat.

Best people to have help make a choice much easier and less stressful. Answered all my questions to there needs Nice clean building to come in and out in. Thank you guys so much for all the hard work and hours y’all do

This is my second time renting from this location. The first time was obviously good. However the second time I worked with an Awesome woman named Alicia. It was late in the day and the location was about to close. However, Alicia went the extra 2-3 miles and made everything happen. Not only happen but happen smoothly, friendly, and beyond courteous. I don't know if it's possible but I would request working with her if possible. My wife and I were a little wired due to moving (as everyone who has moved knows it sucks). She handled our craziness with finesse and ease. Bottom line.....The place itself is clean and safe and you have nothing to worry about when it comes to your stuff. But, when you get someone like who went so far above and beyond I would recommend this place over and over again to anyone looking for a place to rent for storage purpose. Thank you again Alicia, you rock, and your nails looked fly also. Crews Family.

Alicia made renting a unit very easy and fast. She answered all our questions and was very helpful, responsive, and generous with her time in showing us all the available units we were thinking of renting. She's got great customer service skills, nice, and very professional.

Alicia did a great job showcasing the property!

Alicia was great, very friendly and got everything sorted for me in a very timely manner. Not to mention working with my situation to make sure I had a reservation. Thanks Alicia, Great Job M@

I walked in and spoke to Alicia she was a great has amazing customer service

First time renting storage and I picked a great spot. Love the drive pass Quincy shore and the facility is always clean. The app is a huge plus as that just enhances my touch less experience. Thank You 🙋🏾‍♀️

Alicia is just Awesome. My experiiance was great!!!!! Very satisfied with price and how clean it is.

Shama was very helpull

SHARMA WAS PLEASANT AND PROFESSIONAL

Alicia was very very helpful and assisted me greatly 10/10 service

Shama was amazing, best customer service, very professional- highly recommend!!!

Big and clean place. Nice storage rooms

Excellent experience! This is my first time using a storage facility and it exceeded my expectations! Alicia was very nice and professional. She gave me a tour, helped me understand how to access to my storage unit, and also shared some great tips with me! The storage facility was clean, had great lighting and has easy to access from the elevators. Can't wait to start using it!

talked to alicia very helpful and pleasant pleasure to sign up

Alicia was amazing and very accommodating, I needed to down size my storage space even thought I had just paid my storage fee for this month and she got me downsized no problem highly recommend this facility and highly recommend asking for Alicia

BEST experience with a storage facility ever, thank you Alicia again, you made my day after a long and exhausting move, very kind and extremely helpful. I will definitely refer people to YOU specifically and he store itself. Very fair pricing, clean, and staff (Alicia) that works with you to meet your needs.

Alicia was absolutely fabulous at helping me get the right unit to fit my needs!

It's nice and clean but they changed the hours so you can't access it until 9:30. It closes at 5:30. Hours were changed drastically in October. They said it was because people were sleeping in there. Well you got cameras. Go back and see who's doing it. Don't punish everyone. Otherwise good

Excellent service, very clean, well managed!

The hour's are not the best

My experience with Public Storage was amazing from start to finish! I’m moving across the country and had to store my items last minute due to the moving truck being behind schedule (separate service) - I was able to reserve a ground level storage the day before I needed it, and there was no stress or pushback with my odd requests of third party moving companies picking up our items, and a family member being the one accessing our storage unit. I only needed the unit for one day, and Alicia went ahead to close out the storage unit for me!!! I am beyond happy with their services and employees! Alicia gave us some peace of mind to what was a rocky start to our move,

Carolann was amazing top dollar service very helpful extremely professional and will always use this location because of her outstanding service HAPPY NEW YEARS THANKS

Staff are very polite and knowledgeable. Place is new and clean.

Rented a unit there yesterday the place was very clean! Alicia was patient enough to showed us different units it was a pleasant experience

Shama was a lovely person to work with kind and honest and professional thankyou.

I booked this unit based upon the posted hours. Rented a truck, moved my entire life down here only to find a little sign on the door that had dramatically different hours. They sent 3 confirmation letters, all with the times listed on the website. They changed their hours in OCTOBER, and refuse to tell their customers any other way than just to show up and be screwed. They cost me an entire days work and an extra day of truck rental. I wrote an email that got no response, i did the survey, got no response. The management is incredibly irresponsible. Rent somewhere else and avoid the hassle.

Allie and Alicia were extremely helpful!

Allie was very kind and helpful glad I went

Allie and Alicia were super helpful! They provided great customer service.

Allison and Alicia were super helpful!! I highly recommend this location!

Clean place. Had to move out bud to limited hours.

I had stopped by, for just information because I could t figure out size I needed. Alicia was very informative and attentive to my needs and showed me exactly what I needed at a great price. So I rented the unit immediately. The building is immaculate well light and the hours work great with my schedule. Alicia is a great customer service Representative I highly recommend public storage.

Great ppl and great service. Wouldn’t go anywhere else!!

Jordan and Allie were very helpful! Great service and great place to store!

This is a good company to deal with. The day I signed up for my unit I had to settle a past due bill and the unit I needed still had the old customer's lock on it. Jordan helped me settle my past due bill and Linden the general manager went up and cut the abandon lock off the unit so I could start moving in the next day. This is customer service you don't see much of any more. Thanks to the team at 26911.

She told me they was closing at 5 and then waited for a answer like I was a kid the guy was real nice

Jordan provides great customer service. Process was fast and easy

I met with Jordan for a storage unit and he was so knowledgeable and friendly. I recommend the quincy public storage it is clean and very easy to access.

Rented a locker from Jordan today.went perfect. Very happy.

Alicia at the front desk is great! She was super helpful when I was checking in and went out of her was to accommodate me. I highly recommend this place.

Alicia and Jamie were beyond helpful! They took their time and walked me through everything I needed to know. I changed my plans on them several times and they were patient and understanding. I couldn’t be happier with their services and I’m so excited to begin my rental membership with Public Storage in Quincy.

I went in to make a payment today and Alicia is great!!! She was by herself and there were a few people waiting. She was able to help us all very quickly and professionally. I didn’t feel rushed at all.

The overall experience was great, Alicia was very helpful. I got a great deal for a 5x5 on the website. I'm docking a star because the website did not mention what kind of lock was needed and also I should have guested but they also require insurance on the unit. They do offer both services at time of checkout. You need your own cylinder lock or you can purchase one on the spot for $19.99 YMMV and for me I was able to get insurance for an extra $15/mo that covers up to $5k YMMV. They also provide moving carts when available. Overall the place is clean.

My mother and I recently got a storage unit to store majority of my college stuff that doesn't fit in my apartment's storage. The person that helped us through the process, Jordan, was extremely helpful and patient with us. Has great customer service skills. Also, the rates for units are probably the best deal you will get close to Boston.

Polite people and staff, place is very clean

Clean and secure place, since we need our own key to get in and out

Jordan was really helpful and the prices have been great in comparison to other facilities. Definitely recommend.

Great and compassionate service during this time of great upheaval. Location was very clean, well organized, easy to find, and Juanita was exceptionally kind and helpful. We will return to this location in the future.

Alicia And Jorden were the best. Awesome customer service😀

Great experience renting a unit. Shama and Juanita were both awesome, very helpful with great customer service. Shama showed us the unit, answered all our questions and walked us through the rental process. Easy peasy!! The building and units are very clean and very reasonably priced compared to other storage places we looked at.

Shama is very polite and helpful. She understood our requirements and helped us get a good deal for the storage. She showed us all the units and was ready to consider what we needed

We rented a unit from here and they had excellent customer service, Jordan (Joe) was very helpful and gave us peace of mind with storing our belongings.

Excelente service! Thanks so much, Shama for all your help. Juanita was also very helpful. Thanks so much Juanita.

Great inexpensive storage

Carl knows his job and I was moving in in 5 minutes.

This is an excellent storage facility and the service is super, Juanita is wonderfully helpful.

First I would like to say how impressed I was with Shama and how professionally she handled a very touchy situation when someone entered with very large "chip on his shoulders." The facility itself was very clean, and secured, I would certainly recommend it o anyone.

Shama was very helpful. The whole process was easy and the customer service is wonderful. Units are very clean. I was very pleased.

Jordan and Alicia was so helpful. Gave us so much information about the unit and policies. Not only were they knowledgeable but also made it very easy. I’m so happy with my decision

Great storage place: clean and a very professional and helpful staff. Jordan and Juanita are great!

I would like to thank Alicia and her co workers on all the help I asked. The property is well keep up with. Thank y’all for everything if ever need a storage unit I’ll be back to see y’all

Juanita was a gem! She is a professional in everything she does. The facility is spotless and the locker I rented is exactly as promised. I utilized the express online check-in, so all I had to do was sign, pay and that was it! Highly recommend this facility. It's no muss, no fuss.

Shama and alisha were very helpful. I'm happy I choose this place

The management and staffs of this location is unprofessional and stupid.

It was an excellent experience renting my unit with Rick and Juanita. They were very pleasant and helpful. I would recommend... Check that I try to post post

My boyfriend needed a storage unit immediately so I searched online and decided to go with Public Storage on Washington St in Quincy. After I reserved a unit online I received a phone call from a wonderful woman named Juanita to confirm. Because I was stuck in so much traffic, I didn't get there until 553pm but Juanita was extremely pleasant, she didn't rush me, she took her time and went over all the details about the unit. What a great experience! More businesses should have employees like Juanita because her customer service skills are impeccable, her personality is phenomenal and I will make sure everyone knows that Public Storage on Washington St in Quincy is the place to go to rent storage units. Also, the building is very clean!

Shama was extremely helpful; very pleasant and professional.