Public Storage Self-Storage Units at 12716 W 63rd Street, Shawnee, KS

I am CHANGING my review! On Day 1, they were helpful. OF course, they wanted new customers to have a good first impression and present themselves as helpful and attentive. NEVER AGAIN did we hear from the property manager. She is never on the property, never returns phone calls. We tried to move out the 30th and get our receipt but she was not on the property and not returning phone calls. We are 2 weeks into the new months with a vacant unit sitting on the property and SHE HAS STILL NOT RETURNED THE CALL or provided us with the vacant receipt. They claim they can't do any pro-rated refunds, so of course they are making us pay for a whole month for a vacant unit. DO NOT RENT WITH THIS COMPANY IF YOU WANT GOOD SERVICE OR TO SPEND YOUR MONEY WELL.

I have rented from this location in the past. I am returning because it's a nice facility. Brent walked the property to show me the exact unit I will be renting which was awesome. I would recommend....

They have all the parking taken up by landscaping vehicles on the weekends. Don't use this place if you have a big truck! Can't believe they allow people to park here when they aren't customers.

Mary is an awesome person alway very helpful

Mary good customer service

Mary was heñpful over the phone and I showed me multiple units.

Mary was extremely helpful and made the process worth while! Definitely recommend!!

Stopped in to pay my bill today. Mary is the greatest, her customer service is great. She's on the ball. Thanks Mary

Mary and Derek were amazing, talked me through the process and were super friendly

Good people and help. Understanding and helpful! Thanks Mary!

Mary was very helpful on my move in day! Highly recommend!

Mary and DJ helped get us set up real quick and easy! Answered all questions and helped ensure the specials we signed up for.

Mary and DJ were super polite and helpful. They explained everything so we understood the whole processes. Awesome service.

Mary was outstanding!

Mary is absolutely wonderful and provides the best customer service.

Mary was great! Very family friendly

Mary is awesome

Mary is Awesome beautiful Sweeeeet wonderful lady ❤️

Was very helpful and very kind highly recommended

Mary wonderful person. She was so helpful, a delight to work with.

Mary was wonderful

Mary helped me figure everything out and solidify moving into site

Mary made securing a storage unit easy, and she explained everything very well!

Mary, was freakin awesome, extremely helpful and genuinely cares about the customer.

Mary is the best!

I've been a customer at the Public Storage on 63rd street in Shawnee for many years. The new manager Mary is very kind, courteous, and very professional. Because of her I would highly recommend the Public Storage Organization to anyone needing extra storage space.

Mary was awesome. 🤭

Mary was extremely nice an helpful

Mary Leo is super nice! She helped us get storage that we needed right away after our RV flooded. Great customer service!

Mary was fantastic and very helpful! Made the process smooth and easy.

Mary was great

Mary Leo was extremely kind, smart, and very helpful!! I have peace of mind keeping my belongings here. 10/10 recommend.

Mary was very kind and helpful

If I could give ZERO stars I absolutely would!! I was two weeks behind on my payment (It's due same time as rent and Rent is expensive.) The day I made my payment my items were thrown away. I received one phone call the day they threw my things away and I missed the call. I called back hours later and there wasn't an answer. I am a 911 dispatcher, I can not have my phone in the building when I'm at work. I also live and work three hours away in Iowa. I gradually come back and fill my car with items from storage. I spoke with Rob, the district manager, and he said the best they could do is refund me this months payment. In the storage unit, I had items my grandmother knitted. She is no longer alive and I'm not able to get those items back. It is frustrating that I'm not able to be reimbursed for the items thrown away. There should've been more than one attempt to contact me. I called multiple times on multiple days with no answer. I should've been emailed or event sent a letter in the mail. I WAS ONLY TWO WEEKS LATE!! Rent with this place if you want to lose all of your valuable items.

Mary was above helpful today you should have more people like her! Love the support.

Mary was extremely helpful during my chaotic move and needing storage. Recommend this location and Mary!!

Mary made the check-out process timely and easy. She was incredibly friendly and personable. We will definitely rent from here again!

Mary was amazing!!

The manager has a wonderful spirit and helps alot

Wonderful

Mary

Mary was very helpful & patience when I came in asking about the storage space I'd rented. Her time is greatly appreciated!

Great storage place, easy access. Property manager Mary with store number 24221 has been very helpful!

Mary assisted me with my unit. She was so helpful and offered options that made the best financial decision for me. Thanks again Mary.

Mary

Mary was an absolute pleasure to deal with. Helped me and my brother out tremendously. We had car trouble and they hooked us up with A1 service.

Mary did a great job. Thank you

If I could give a negative star review I would. Our storage unit was broke into. They took our tvs .a gaming PC and monitor. Signed Rodeo booklets that belonged to my late father In law.motor cycle parts. Car parts. And a laptop.and destroyed helmets and kids belongings.But that's not even the worst part. Public storage did not call us until a week after. And said they have no cameras. And now we are left to deal with the police report and insurance by ourselves.and their insurance only covers up to 5000! We are in the middle of building a home out of state so we put trust in this place. DO NOT USE THEM THEY DO NOT CARE. we were one out of several units broken into. And she tried to tell us they were on a bike....yeah okay. Maybe they rob their customers .who tf knows. Broken hearts and mental distraught.

Mary was very helpful

Mary was phenomenal. Very helpful and knowledgeable. She was speedy and concluded our transaction efficiently.

Mary was great and very helpful!!

Mary helped us with some issues today. She was very helpful, knowledgeable and friendly. We appreciate her ability to answer our questions and reassure us of Public Storage's ability to keep our property safe

KIM was very nice and professional She has an upbeat personality

Kim is so helpful and funny! Definitely recommend this location!

If you just want to drop your stuff off this place is fine. But i have been calling for 7 days to get my stuff from a 5x5 unit and they havent gotten back to me once. I showed up in person multiple days and there is no one there. Just a big business that will never care about treating you right, its the end of the month and my hypothesis is theyre trying to charge me for another month.

Laura the manager at the Public Storage Shawnee, KS, Shawnee MSN Pkwy location was professional and answered all of my questions. She made the process easy. I would recommend this location and her for your storage needs.

Abigail was amazing! She was courteous, nice, and on time. I really appreciated everything that she did for me including helping me find a space for my camper that worked better for us. Then she help me sign up, get the code, and everything else that we need done and we were in and out of there within 30 minutes. I will definitely recommend people to Public Storage just because of the Great customer service we received from Abigail specifically!

Good service at a good price but the customer service and local management at multiple locations were not satisfactory. Could not reach anyone locally and took 2 hours to reach customer service on the phone.

Nice place.very nice employees one of the fine lady's is always busy cleaning. windows .parking lot .ect

Our experience was initially okay. The units were clean. Since moving out, we ran into an issue where we have been charged again. We cannot get anyone to call us back or speak about this issue. Apparently, we need our old driver's license. It was taken from us when we got new licenses in our new resident state. We are not sure if these charges will continue each month.

The staff was very helpful and polite best rates in the area.

Katy is very helpful and his giving good customer service.

Property is always clean and free of debris, customer service is always great with a friendly environment. Everything runs smooth. Katy did a great job while assisting me.

Very friendly

Great customer service.

Great prices online, process was very easy and fast! Manager Tonya was nice

This place is really amazing. The first storage place I went to, the lady was so rude, I walked out. I decided t go back the public storage and again, they were so sweet to me. I will never go to another storage place. Thank you for all your help!!! Great prices!

This pace is very nice and clean, great location and manager was very nice and helpful. Thanks Taunya for all the help

Went in check out prices after reading review! They dont lie hands down great customer service and decent prices

Would recommend this location to any one looking for storage but make sure tonya is the one helps you great lady. Best location!

Well it’s that time of the year lease is up and dreading the move. However thanks to public storage off Shawnee Mission Parkway it was a smooth transition. We have always had great customer service!! Big Thanks to you ladies and Taunya... The blond lady think her name was Taunya, very helpful and friendly I would recommend this storage to anyone. The customer service is amazing. Used them for the 3 time!!

Had a space , had a great experience would recommend this location if in need of storage

Katy was very helpful showed me a good storage locker property was clean good price

glad i stopped in , manager in office was nice, showed me a storage locker .. had a great move in deal .. if you need space come here located in a great location and you get a sweet girl behind the counter

Public storage took excellent care of my valuable furniture and other belongings while I was out of the country. The staff was hassle free and helpful!

Good prices! Sweetiest girl tonya need storage come here. Answered all questions made move in fast

Taunya was super helpful, read reviews looking for storage in the area and seen this location came in ask some questions ! She is super great ! Clean place and moving supplies also told me about a move in deal

Lady in the office was very polite and extremely helpful!

Very Friendly, quick process & clean unit!

Love it easy and simple entrance and exit and the employees are great

Taunya is great!

Taunya is wonderful!

Great customer service! Clean and well lit storage area! Got a good move in price and manager was very helpful. Glad inread reviews and came to this location!!

The manager Tanya is so nice and is a pleaser to work with. The lot is already nice and clean. My unit is storage is just what I needed.

Came in office looking for storage, Read other reviews online came to this location. Decent move in prices and spot was clean and well lit

Great customer service! Place is clean. Nice location ! The manager Tonya is super helpful answered all my questions got me an awesome deal ... glad i came here after reading the reviews!

The best customer service! Tanya is always knowledgeable on new policies and willing to resolve my needs!

Made an online reservation because their prices seemed pretty reasonable. Upon arrival, additional fees were added ($24.99 admin fee, $19.99 lock fee, $15.00 monthly mandatory insurance fee) which changed the monthly rate. We ended up not getting a storage unit there because of the extra fees. I didn't like paying $19.99 for a round lock that I will never be able to use again. Went with Extra Storage instead.

Katy was the nicest person, she answered all questions I had.

Decided to try this location because of the google reviews, made a reservation online they lady office called me right away we talked she answered all my question ! the place is very clean and office lady is just so sweet ! will recommended this place anytime for storage needs

The manager there Tonya was very helpful and gave great advice and info on the unit I was interested in

Great customers service, fair prices, overall very good experience every time I go.

This is hands down the best place ever! The staff is all great but Taunya in particular is the best. She is so nice and helpful. I struggled with finding somewhere that I can trust to store my stuff but she made it so easy! I’ll always be a loyal customer as long as she’s around! Thank you for everything you do!!

Taunya was very helpful. Friendly place and very smooth process. Thank you!

Never been there

Taunya was very sweet and helpful, pricings were great! Highly recommend.

i went up there to get some prices on units, the prices were really good and taunya was very helpful and so nice.

So far so good. We haven't moved our camper in yet, so I really have nothing to complain about. I am a bit concerned about the outside storage spots just outside our unit. There is a bus outside our door and I am not sure how easy it will be to get a camper in there. Hoping it will be easy. Can't remember the man's name that helped me, but he was very kind and helpful.

Cheep but I see why

I worked with Tonya and had an amazing experience here! If you are in need of some extra storage I can't recommend this place enough!

Mike and Courtney were a great help!

The manager is amazing. She is very helpful and super friendly. Always speaks to me everytime I come here with a smile.

I need to store my household goods for a move from VA to KS. The moving company wants $2000+/mo to store it for me. I needed two large spaces for all of it and most places around town didn't have what I need. Taunya was very patient with me. Called all over in her district and other's to see if I could be accommodated with the semi-truck, so I wouldn't have an extra charge from the moving company. In the end I rented a 10''x24' unit and a 20'x24' unit across from each other. These held all my household goods from my 3400+sqft house with some extra room to move around in.

Great customer..love Ms. Tanya

Nice folks.

Great staff, Taunya was especially helpful.

awesome customer service even on rainy days ! and right before closing time, i was like 5: 50 and she didnt mind and showed me a few spaces ! that girl tonya is hands down so sweet and knows her stuff eneded up just buying packing supplies but will be back to rent ! great prices on storage space and awesome deals on packing supplies!!!

The reservation department got our unit for us, they were very courteous and helpfuk. BUT WAIT: More good service, paperwork was processed quickly for us, unit and property very clean The manager was very sweet and help us understand lease completely. We have a perfect unit and was easy access. Give the manager a bonus, she was very good. I used to manage storage units for 20 years and was very happy. She is almost as good as me, but that means she is great.

Great customer service , rainy days.. The . Manager tonya was super great took me outside while raining showed me a space that was going to work great for me . clean property ... got a great deal cheaper than place across street and way more nicer then other people ! the reviews are true just come here if need a storage locker

It’s very conveniently located and Cassie was very helping in helping us find the appropriate sized unit.

They were fast and efficient. Save a place for us and got us a storage quickly

Taunya was very helpful in getting me a storage unit! Easy to work with and again, very helpful!

Taunya provided great customer service to me and my family when looking for a unit

Tonya was very informative and was very polite. She took her time and didn't try to rush us through the process

Prices are higher than a lot of other places. You have to buy a cylinder lock. We rented a few months when we first moved here and then cleaned out our unit and submitted a move out request. Now we are getting calls for collections because they say we owe them a ton of money for a month we were not there and for fees we had no clue about.

Cassie is amazing she was extremely patient with me and very friendly after I gave her a hard time. I asked her to show me 4 difference units all different sizes.

the staff here is extremely wonderful and the area is very well kept easy to see and spacious. I would recommend this storage facility if you need a place to store thing.

Fast & friendly service. Taunya goes above and beyond. Thanks!! A+

Tawna was so sweet and helpful. Everyone needs to go to this store

Great location, Taunya the manager is super friendly and got me into my unit very fast. The property is always clean.

Staff is great, units are spacious and clean, however roads are a bit narrow so you can't navigate a uhaul past the first row upon entry unless its small.

Gated Storage and great experience so far. Be sure to read the fine print and compare contract options before signing. Four stars simply because gates lock at 8 p.m.

Taunya was amazing, help with every question I has and was able to get me in the right unit with the right merchandise to follow. Thank you! Definitely recommend.

Very helpful!! Taunya the manager was very nice..

Talk about customer service! Tonya the property manager was about to close (they close at 6) and was there at 5:55 and she stayed to answer some question and help me find what i needed, most places would have locked up and ignored me ... This girl is super down to earth knows what she is talking about super helpful and told me what i will need .... Def come here if needing a space to store your stuff and moving supplies . very clean property and amazing customer service!

Been a customer for while now just want to say 2 girls running store has been nothing but amazing ! Tonya and Emily have been super helpful and goes above and beyond their job anyone who wants great customer service and a storage bin this is the place to go too

Great customer service ! Emily and Tonya were great help very friendly definitely would recommend this location for any storage needs

Great rates, hours, clean, safe, and friendly

I have been shopping around for storages getting prices, I came into Publis Storage and was greeted by Tanya. Immediately made me feel welcome, asked a few questions and gave me information, prices were great and the property was nice as well. Tanya made my experience great! I will be storing my things here and would highly recommend this property. Tanya is amazing!

Me and my wife love this location and the manager taunya is wonderful! Highly recomend this location!

When moving into the Kansas City area, I called a few different storage places. This one called me back within minuets and worked with me on my crazy schedule to get there. Customer service was top notch.

Low rent storage units with next to no security. Beware of their move in specials. $1 move in quickly becomes $75. I was shocked that there were no cameras and what I'd consider a joke for a lock on the gates. Your lock is the only thing keeping your unit secure.

taunya was super helpful had lots of questions . she made moving super easy ... i have never rented a storage space before and i was in and out 20 min and got a great deal... property was very clean and they also sold boxes , alot of other moving supplies ! so it was like a one kinda stop and shop no need to drive else where to get anything... i will def tell all my friends and family about this location and taunya the manager was great ! we need more customer service managers like her

Taunya was extremely helpful and a great person to deal with. The facility is safe and well worth the money . I would highly recommend it to any one .

Tanya was amazing super helpful would recommend this location to anyone that needed a storage ! Everything was super fast also they sell lots of moving supplies. Great location and friendly staff!

Tanya is awesome! Always has a smile on her face and is on the ball when my payments are due for my storage locker and gives me a friendly reminder via phone she's the best

I have no idea what these other reviewers are talking about, this is the worst storage place that I have ever dealt with. They apparently only show up to work at their convenience and then have the audacity to act like you're bothering them because you actually need some assistance. I wish I could give less than a star.

Sharila was very nice and informative, on the various storage prices that could fit my budget. I recently divorced and needed to know my options on keeping my valuable property, if I can't find a Big enough place. She listened even when it had nothing to do with storage units. I will recommend public storage to everyone I encounter who need to store their property. She is very awesome thank you. I know I can trust my property will be safe and clean, BC the atmosphere is neat.

Great customer service! Property was very clean... Taunya the manager there was very helpful answered all my questions explained how i could pack my stuff to fir alot more stuff in a smaller space so i could save money ... Taunya is there girl you need to talk to! Would recommend this place to anyone who is needing storage with clean property and great customer service

had a great experience at this location! went to this location right at closing time and taunya stayed to show m a few spaces that would work great for me! most people would have turned down service to close up but not this young Lady great great customer service ! so if you need storage this I place to go ! very clean super friendly amd prices are very good for the location

Taunya is awesome!

Very flexible. Great service.

Came to this location to view a space Taunya was super helpful and answered all my question even got me a smaller space by showing me how I could pack my things this girl know her job super nice will recommend to anyone looking for storage

TAUNYA WAS AWESOME. GREAT CUSTOMER SERVICE.

Taunya has excellent customer service. She's very professional versed in all of my needs.

Taunya was very friendly and professional. She is very knowledgeable about the units and other services. I recommend that everyone go there

Excellent service. Taunya was fast, professional, and knowledgeable. Totally recommended.

Easy to use and quick.

Tonya was super helpful made it easy

Taunya was very friendly and helpful. I needed a storage unit that day and she didn't hesitate to find out my needs and help me out of a jam. I will recommend anyone to come see Taunya for their storage needs.

Taunya was very nice and extremely helpful. We had movers at our house loading into Pods and ran out of space. Placed one call, had a storage unit within15 minutes. Great customer service and had great storage tips too!!

Good place to do business if you need to pack it away. Nice and friendly staff.

Clean place friendly manager who's always helpful and goes out the way to make customers happy. Taunya has always went above and beyond to help me with any of me needs.

Rented space taunt a helped me she super awesome will recommend to any one

I went in to look at pricing for a storage, I was helped by Taunya. She was great help, very nice, and knew what she was talking about, not only did I rent a unit but I would definitely recommend storing here at this location!

Donny was very helpful and friendly. He was a pleasure to work with. The property is well kept and secure. Public storage of Shawnee is a great place to store your belongings.

great service, Danny was very helpful.. makes a very easy transaction! Well recommended! !

It was great

Taunya and staff were very helpful and property was very clean and well run. Unit was clean and dry and rent was very reasonable for the area. Will recommend to all.

Very friendly and knowledgeable workers! Wonderful place!

I was a customer for 14 months at this location. From the first day to my last my experience with the service was top notch. The property was always clean, my unit was very accessible, plenty of lighting for night time needs and if it snowed the roads were plowed. The manager was always professional and friendly. Other businesses should model themselves after her. Thank you Taunya for your help.

Taunya was great help needed a box left with more boxes glad I did cause we eneded up needing all of them

i stopped in a few days ago just checking prices, tonya answered all my questions and was very helpful in helping me decide what size garage i may need when i move in a couple of weeks. if i do end up needing storage i will come back to this location.

Tanya is awesome and very knowledgeable & helpful!

Taunya was helpful and very friendly. I would definitely use this location again!

Had an amazing experince with tonya super helpfull and they even had packing supplies will tell friends about this

Taunya and the person that helped me when I signed up when taunya was off that day are very nice and friendly people. I would not recommend this property. It is excessively expensive, The one only enter and leave gate is in a very inconvenient place and not much room to go in and out. I had to back all the way to the back of the property to turn around just to leave. The room I had was between buildings and inconvenient to go in and out. And the biggest bust is you make us buy your lock. Any other lock wont work. That's enough by it self to make me run away. I only used this unit for temporary unit but I have 2 other units that I'm going to transfer closer to Shawnee but this wont be the one . Stan Beers

Taunya was very helpful! I was considering moving to another property, but she worked with me and got me to stay. Thanks Taunya!

The girl up front, Taunya, was easy to work with. This is my first time using storage and she was very very helpful getting me signed up and explaining the details!

Courtney was great! Very nice and informative

Taunya is awesome very helpfull would recomend this location

Quick and easy

This is a great place and Taunya was very helpful.

Amazing customer service! Will never use any other storage place!!!!

I have never had any problems at this facility. Taunya has been helpful and always has a smile on her face when she greets you. Public Storage is fortunate to have her as a manager.

Tanya was awesome. She even helped us get a better rate on our unit than was published.

Taunt was awesome! Great experience would come back if I need storage space would recommend to anyone to store here

Great experience. Very quick

Taunya was great, easy to deal with.

EXCELLENT SERVICE WITH A SMILE BY TAUNYA, PRICES SEEM WITHIN LINE WITH OTHER FACILITIES, NO COMPLAINTS. LOCATION CONVENIENT 5 STARS IN MY BOOK

Above average! very helpful and friendly.

Taunya was a big help when I got storage a while back. She showed us the space made sure everything was okay. She also shoveled the snow and put salt on it so we didn't hurt ourselves. I would definitely come back to this location and recommend it to anyone who needs a storage. Ask for Taunya. She will help you with anything you need.

Tonya was awesome and very helpful!!

I have been a long time customer who lives out of town and Tanya has been a huge help to me in so many ways,she has always been very nice and has always been able to answer any questions i have had i enjoy doing business with Public Storage be cause of her,Thank you and she deserves 10 stars but it doesnt go that high, she is a wonderful asset to your company please know that....God Bless......Kristine

This is one of the best places to store you stuff. The staff always takes care of everything that I need. It is always clean and they are super friendly. They help me when I had a time of need and the rates are amazing! And Tanya was great very informative.

I arrived just prior to closing time and even though Taunya had been instructed to close, she guided me thru a lightning fast tour and provided a thorough run down of the paperwork I needed to complete. I was in and out in 15 minutes with a storage space. Very friendly and knowledgeable service.