Public Storage Self-Storage Units at 1700 North 5th Ave, River Grove, IL

Jackie is great always here to green us

Jackie was awsome!!! Super friendly and helpful wish I could find an employee that good🤷‍♂️

Jackie at 1700 West 5th Avenue location gives amazing customer’s service. She Check voicemail and will call you promptly as soon as she gets in the office. It’s true that they care about you💯🤗

Thank you jackie

Jackie is always the best with us

Hunted for a good location and a good deal. But the bonus was we got such great service and attention! Jackie, the manager, is very gracious and understanding. Came in late and flustered with lots of family help and she helped us figure out how to get in and out easily even though really the office was supposed to be closing already. she also called to check on her experience afterwards. Very secure facility, great management and, the price was right. Highly recommend.

Gracia por todo Jackie

Jackie was great

The manager Jackie was very kind, informative and helpful while renting a unit, thank you again!

Jackie is the best person for the job. She helped me with all questions, with a smile. Thank You Jackie

Jackie muchas gracias por todo. Que linda

I have been storing at this location for 4 years now. Jackie has been amazing with me. Thank you for all you do.

Staff was kind and courteous.

Great customer service Jackie was a huge help and had a very positive attitude

Decent availability, fairly good customer service, but absolutely terrible communication and rate increases. Always ask when the rates will change when getting a unit otherwise I guarantee you will be in for a shock!!

Jackie is amazing. She just showed me how to download the PS APP which I find to be awesome.

Thank you Jackie for always being in the office when we have to make our payments. Your customer service is always great.

Jackie is great thank you for my rental

Ive been fortunate enough to work with Jackie at this location who was kind and patient as I tried to get the right size unit for my grandmothers belongings. Its employees like her that make dealing with tough times a little more easier. There needs to be more Jackies out there in the customer experience. Thank you, Jackie! You were a God send during this time. JoeyT

Jackie just rented us a unit. Place is great

Jackie is the best, great customer service

Rented a 10x10 unit in April 2022. Today (July 28th 2022), received a notice that my rate will be increasing nearly $50 a month (around a 30% increase). Don't expect the relatively competitive rate you signed up for to remain so for very long... Bait and switch. Will be taking our business (and belongings) elsewhere.

Jackie is great

Jackie thank you for everything

Jackie was a great help. I needed a unit at the last minute due to no storage at my new place. She helped me find the right size unit. I would recommend this location for your storage needs.

Jackie is the best person you can have at your River Grove facility in the office and for customer service thanks a lot

Jackie was amazing

Was in a rush to store a few things between apartments, and Jackie was nothing but courteous and helpful. She helped me find the right unit for my needs, and had excellent customer service the entire time. Not sure if there attributable to it being the Midwest or if Jackie is just naturally friendly, but I’d def recommend this public storage!! Of note, all, if not most, of the units are drive-up (another selling point for me safety-wise).

Jackie is a great help! Helped me find the perfect unit very fast and provided great service with every return.

Jackie was the best in customer service

Jackie is the best person in customer service

This location is clean and perfect like Jackie thank you so much

Jackie was great, made it easy and friendly

Jackie was great. Thank u

Jackie just rented a unit to me. Awesome

Jackie....was extremely efficient helpful and professional..I thanked her several times.

I came to buy boxes Jackie was great. Thank you.

Jackie is such great help, always willing to lend a helping hand no matter who comes in. Thank you!

I needed help finding the right unit and Jackie helped right away and gave great advice. Thanks so much.

Jackie is amazing

Jackie was great help will definitely be coming back thank you again Jackie

Jackie was a great help

Jackie gave great, fast customer service. She made everything very smooth and easy for me. Definitely going back!

Was looking for a unit that was guaranteed safe and secure, Jackie was a huge help in assuring me my items would be safe .

Jackie is such a good help, she helped me pick the correct sized storage unit for my things. Couldn't be happier!

Jackie was unbelievably helpful, friendly, c funny, went out of her way to get us a unit without a lip, our one unit was to small so she got us another in quick time. Thank you!! I recommend this place

Jackie helped me in finding a unit perfect for my belongings. I appreciate it!

Jackie is amazing! She’s great help

I've had a fantastic experience because Jackie always provides the best service. Especially when I need help or have any questions. She is the best!!

Jackie was extremely helpful and pleasant to work with. I’m happy to no longer need the storage but sad that I won’t see that friendly face regularly.

I had an emergency move a few weeks ago and needed some packing material. I was lost with what I needed for a 2 bedroom apartment. I called first and spoke to Jackie. She asked me a few questions to determine what I may need and recommendations. I head out to pick up some boxes, tape, and wrap. I get to store and she had it all ready based on our conversation. I did not get it all but what it I did was perfect.

This facility is not only very convenient but the cleanliness and customer service from Jackie is 2nd to none. I’ll be a long time customer! Thank you for the great service.

La chica que atiende en este storage es muy amable y servicial gracias jackie

Jackie is amazing

I recently used this public storage and everything went smooth and better than expected. I have had bad experiences before at other locations but this was such a good experience I had to write a review and I really don’t write reviews but I felt this experience deserved one. Jackie (the manager) was so professional and knowledgeable. I would definitely recommend this location.

Jackie has been amazing. She is so polite. Everytime my wife and I come in here.

Jackie is good person

Jackie is great

I have to say Jackie’s customer service was phenomenal need more help like this

Professional perfect job

Excellent customer service!! I was there a few days ago and Jackie helped me out with some questions I had. She was super nice and incredibly helpful, answered all of my questions. Absolutely loved her!

Carolyn was very helpful in my process if getting another unit here thsnk you

Carolyn from Schiller Park was great helped me get in my unit in River Grove that was locked. Excellent customer service!!

Carolyn has excellence customer service. Will recommend her to family and friends.

Carolyn was wonderful. Gave me options after my rate had skyrocketed from the year before...she was/is a problem solver!! Thanks Carolyn!!

Nick was so awesome, very helpful, respectful and prompt with service... thanks so much Nick

Carolyn was very helpful

Carolyn very helpful.. and good costumer service!!

We were charged for the month after we moved out. I made a multiple attempts to resolve this issue, and none of the manager nor the regional manager answer my calls nor respond to my voicemails. Customer service hangs up on me when I call them and we get to this question. It's a shame they let things like this happen and make customers spend their time on fixing their mistakes!

The person work there did good job and women who work there her name is Carolyn did good job ...;)

Carolyn, was very helpful.

Carolyn was very helpful in getting me the Richter spa e for my ítems thank you so much for good customer service

Carolyn GUD customer service

Great place to store your items. We transferred from another location to be closer to our new home and signed up online. We were able to move in on our own time and did not even have to schedule an appointment.

Jackie was so help ful thank you

Jackie was a very pleasant young lady to work with. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ rating..👊

Great experience very formal went in and spoke to Jackie. She is very knowledgeable and gave me a great quote on multiple storage spaces. I purchased boxes and will return for a storage unit.

I went in and spoke to Jackie. Great customer service very knowledgeable. She was very detailed on the quotes for the storage spaces. I bought some tape and boxes. So I'll definitely return for a storage unit.

Went to this location to rent a unit with my friend and the young lady named Jackie helping us was amazing. Her customer service was the best by far that we've experienced. I was renting at a different company but seeing the difference in politeness makes a huge difference for real. I highly recommend this place.

I purchased boxes and Jackie was very helpful this is a great location staff is awesome 🙌🏻

Jackie just rented to us. Great service. Thanks

Awesome service and very helpful and friendly!!!! way to go Jackie 👍

Margarita and Candace were amazing. Fantastic service and professionalism!

Jacky Went above and beyond to make sure I can secure a second unit on the premise . The prices are unbeatable especially when they have Sales! I was over paying at a different location for the same size unit. I am beyond happy she didn’t push me to get anything she walked me to two different units to show what they look like. Impressed by he professionalism and genuine concern for what I wanted.

Jeanine was awesome!!

jeanine was amazing, super helpful and kind. Great service!

Margie did a great job!

Great manager you have here. Go Jeanine!

Jeanine gave me 5 star treatment when I was renting a storage space. Jeanine really knows hers job and is a asset to public storage

Jeanine was very helpful and friendly. I just got a storage unit at this location. It was clean and neat in appearance.

Jeannie the best !!!!!

Love this place. Had a great experience thanks to Jeanine! She is one of a kind! Very friendly and helpful! Excellent experience!

Thank you for your service today Katy, very much appreciate.

Margie was a great help and very understanding! She was very helpful and made sure everything worked!

Janine was wonderful and knowledgeable

Margie was very helpful explained everything that was needed to be answered her customer service was on point thank you for your help

Margie was very nice and helpful. She made it very easy and the entire process of renting the storage unit took really no time.

Jeanine was Great! In and out, fast, friendly, straight to the point, service was great. Glad I had Jeanine helping me out and setting me up with a storage unit. Prices here at this location were better than anywhere else I looked. Thank you PS! Thank you Jeanine.

Wonderful customer service. Everything is explained thoroughly and you are treated like a person and not a customer, my salesperson Jeanine is very professional and an inspiration to what the younger generation should strive to be.

Margie was geat i hace never rented a storage before she make it easy answerand was great answering all my questions.

I always receive excellent service from Margie I’m here every month to make a payment and she is always so friendly and always smiling I love her and that’s why I won’t go to a different public storage to make a payment or rent because of her

It floods and they don't tell you when you rent their space and there no money back . When you sign on the Dodd it line .

Margie was amazing i couldnhardly walk at my age and right when she seen me sturggling getting off car she came out snd helped me and was so sweet and patient.dyou do not find many kind people anymore like her.thank you margie

Margarita was very helpful and nice and informative. Has us in and out which I appreciate because I was on a time schedule.

Margie was grear!!!!!!

good pricing this time of year

Margie, thank you for making my first time with ps great you I would recommend Margie to everyone!!!!

Margie was amazing she was so nice and patiente with me.i asked her a million question ans answered every question with a smile.

Margie was great I appreciate the quick service

Margie is very professional and kind. She helped us with our space and got us all taken care of. Very good attitude. Easy to deal with

Margarita was very nice and explained everything very well.

Margie was great took her time and showed us the property and everthing we nedded to jnow and helped us protect are belongings.thanks margie

The best people working in town ❤

Margie....excellent...attentive..

Lovely experience with this facility! Jeanine was very helpful and quickly helped set me up with exactly what I was looking for and she answered all of my questions. They have top notch security and it is very accessible. Highly recommend!

Just rented a 10x20 unit yesterday. Cristel thoroughly explained all my options and how the billing worked. I was very impressed by her level of performance. I would recommend this business to anyone.

Margie was extremely knowledgeable and helpful. This was the second Storage place I visited and customer service didn’t compare. Margie was heads above the UHaul Storage. She was accommodating and answered all our questions with courtesy. She’s outstanding. She is why we chose Public Storage.

Margie was awsome!! Very helpful very informative. Would give more stars if u had em!!

I had a wonderful experience today they finally got a good person working there!!!! she was so polite and helpful her name is MARY I would definitely refer people to this place!!! I will be very honest in the past I didn't care for the over employee's that that had in the past!!! Mary thank you for all your help today it was a pleasure doing business with you

Jeanie is the best at this storage come get your looker she will hook you up

Margie was very energetic and extremely helpful. This was my first time renting or ever using public storage and she was able to put my mind at ease and guide me through the process. Exceptional service. 5/5

Margie we are very pleased with your service. Thank you!

Margie was great very nice you need more people like her extremely helpful

Margi was very helpful made sure that we had everything that we needed excellent service

This is the best storage place around town. Jeanine is fabulous. The only storage place where the snow is always tossed out of your way.

Margie was Great always has a smile on Her face and always treats me great.

Margie was super helpful and fast.

Angelina was Great with her customer service she was very polite. She answered all my questions and explained the process to make sure I understood. Thank you for being so awesome!!

Today I wanna made a payment and the young lady by the name of Angelina was a sweet heart !

DO NOT RENT FROM ANY PUBLIC STORAGE THEY WILL RAISE THE RENT EVERY YEAR AND THEY WILL NOT LOWER IT !!!! THEY COULD NOT EVEN TELL ME THE REASON WHY ALL THE NOT HELPFUL REPRESENTATIVE SAID WAS ITS IN YOUR CONTRACT.... I WILL BE MOVING MY PERSONAL ITEMS OUT. ALSO I WOULD HAVE PREFER TO RATE THE COMPANY A NO STAR !!! NOT SATISFIED WITH CORPORATE THE CUSTOMER SERVICE REPRESENTATIVE WAS RUDE AND NOT HELPFUL!!!!!

This location is exceptional and have some of the best customer service. Nick Fuentes is AWESOME! I have been storing items at this facility since last June and recently my storage door got jammed by some items from within the unit. I could not open my door and as you can imagine, I was beyond frustrated. Nick did everything possible to help me get my door to open. We were only able to open it half way. So, Nick immediately arranged for me to move into a new unit. He loaned us a dolly to help move my items and continued to check on me throughout the process. He was thoughtful and did everything possible to assist me. I totally recommend this location.

Margie was very friendly and helped me protect my items I am very thankful for her help.

Awesome and accommodating! Jeanine is amazing at customer service. Snowy horrible day, pressed to find a place for storage that day. Jeanine worked me in to get in that day to just the exact unit I needed. I moved in 1 year ago. I purchased a home so I moved out in March 2019. Once again, Jeanine was there, sorry to see me go, but made the move out process easy and a smile on her face. It's not just clean and secure place, but friendly, customer service employees make the difference. Thanks Jeanine.

Customer service professional! Check in very fast! Recommended

Jeanine was Very Informative and Helpful. Excellent Service and Experience.

Jeeanine was very helpful and welcoming. Thank you.

Jeanine was very professional and very nice.

Jeanine was very helpful. Wonderful customer service. Very clean location. Explains concerns into detail if I can give her more stars I would. Great Job Jeanine !!!

An employee named jamie was helping my husband with questions about pricing and afterwards his car got stuck in the snow..she helped him get his car out..thanks alot!!

Customer Service is absolutely amazing...Jamie Petta is always the greatest.Thank you for great service!!!

Jamie super helpful today. Kind and knowledgeable and efficient!

Jamie was knowledgeable and friendly when came to acquiring a unit. Great job!

Called earlier today with no idea on wht I wanted to do far as renting a storage.. Jamie was very helpful and friendly also was very knowledgeable with what she was explaining to me... Made it very simple I will be there soon to get a storage unit....thank you Jamie

Jaime was great and very helpful! Signing up was super easy.

Good customer service.Thanks Jamie

Jeanine was very professional and helpful. She answered all my questions and the ones I didn't ask... The facility is very clean and quiet. I will recommend this location to all my family and friends. Thank you for everything...

Nice, quiet, well kept storage property. Office manager Jeanine was so nice and helpful with helping me store my pickup and possessions in a 10x30 "garage" unit.. I was headed to Europe for 3 months and stressed about leaving my stuff. I found a good rate at this facility. Check in was quick and easy , about 45 minutes with parking and lockup. It was a $30, 20 minute taxi ($20 with uber) ride to Ohare. Public Storage sent me emails confirming monthly payments. I arrived back to 20F Chicago from Amsterdam, happy to find my pickup truck started, but sad my left front tire deflated (slow leak). This is just a warning about leaving vehicles for extended times, not a reflection on Public Storage. It appears the Storage security gates are locked between 930pm and 6 AM, which could have been a problem for arriving on overseas flights. Thanks for keeping my stuff safe.

Jamie was very informative and helpful.

Thank you Jeanine for waiting for us to arrive . We are very happy with our 10 by 10

Came in to view some spaces at this location. Jamie was very nice and helpful with complete process.

Jeanine is the Best, she stayed way past her lunch timr to make sure I was able to get my motorcycle in storage today. Very nice & friendly service. Thank you Jeanine you Best😊

margie and public storage gave me the best customer service she was very nice answered all my questions was very fast getting me a unit got me in and out!we need 10 margie's at public storage lol

Jeanine was super helpful and friendly; she made the experience simple and stress free. Prices are great. Highly recommend!

Margarita is the best on the business...she was very polite and courteous...I recomend her 100%

Convenient place for things you or not using.

Very pleased!!! Margarita was wonderful, very helpful and friendly. Although it’s not 24 hours I’ll give it a try; reasonably priced for a big storage space!

Margarita was amazing took her time to help me with all my storage needs and always had a smile doing it.would recommened public storage to everyone

Margarita was extremely helpful. She explained everything to me in detail. I have gone to different storage places, but wasnt satisfied with their customer service, yet here at Public Storage, I felt comfortable and trustful of their services thanks to margarita.

Great customer service! Jeanine was very sweet and energetic, helped us out with everything and explained everything perfectly. The location is nice and the storage unit we purchased was perfect. Would highly recommend!

Jeanine was very helpful and has a great personality. Really livened up my day!

Jeanine went out her way to help me . Best customer service I’ve seen in a long time , thank you Jeanine

This lady Margie helps in every aspect of my storage well mannered and people friendly good assect to the company

Margie was absolutely fantastic. Very, helpful, very nice, and all about the customer. Glad she was able to help me.

Jeanine has been amazing and very nice

Jeanine was very helpful and very efficient even after I changed my mind on the size of the unit after I arrived. The whole process went very smooth.

Jeanine is the best

Very friendly and helpful staff. Jeanine always greets you with a smile and will do anything to make your stay pleasurable. Will use again in the future.

Jeanine was fantastic to deal with! Took the time to help us find the right size unit and then patiently walked us through the registration process. Very happy will the service.

Margie was just awesome! Great customer service. Very polite, professional and thorough!

Margie was awesome and gave us awesome info we are really happy with the info thanks your awesome

Margarita was awsome was very helpful thanks for assistance us with the information you rock

Margie is absolutely helpful and always has a smile. She has went above and beyond to assist me in many instances.. Thanks again , I appreciate you.

I love Jeanine service ., she was awesome and friendly. I would definitely recommend this storage place and would def. rent myself again

I've been having a tough time all year and struggling financially and with family sickness. Margie was very understanding and helpful in my time of need. I'm very grateful and thankful. You have a great employee that think of others and sincerely care about helping. Thanks

Thanks to a wonderful lady Margie she helped me and was very kind recommend to everyone

Very nice place Margie helped me out alot

Very good location customer service was great margie helped me out a lot

Jeanine did a great job for in the process of helping me get a new room at Public Storage. The transaction was fast and easy. She was very accommodating and patient. Thanks!

Just rented a space and Jeanine was very helpful and took care of all my needs. She was very friendly and was very satisfied with my first visit there

I rent storage for 6 months already and I'm very happy with the person working here Jeanine is amazing she is happy all the time I'm very happy in this place.

Jeanine was very helpful and very nice I would recommend to come and rent a storage with her

Jeanine was very helpful and friendly took the time to explain and show use around to make sure we got what we needed. Definitely need more friendly people like her working.

Jeanine was very polite and helpful everytime I needed her. Quick and easy move out.

Margie is awesome! She made renting a unit fast and easy! Would recommend!!

Everything flooded. Much of my stuff was destroyed. This flooding has happened multiple times at this facility but they won’t tell you that when you sign up.

Hello my name is Gus and I'm very pleased to have the experience to get assisted by such a wonderful and attentive person. Thanks Jeanine for all the assistance.

Margarita was great always had a smile on face and the service was great.

This place is a great storage. Margie is amazing she answered every question and helped find the best storage unit for me. Thank you Margie for helping me to trust in renting from public storage.

Just closed out my account with this Public Storage location after seven years. The only reason this specific location IS RECEIVING A FIVE STAR not a four star Review is because of the on site staff, JEANINE and MARGIE. In the seven years I've been at this location, any time I needed any assistance with anything, over the the phone or in person, related to my storage unit or storage related, JEANINE and MARGIE have been available. Not only have they been available, JEANINE and MARGIE were cheerful, respectful, attentive and most important ACCOMMODATING. Now, about the location itself. VERY CLEAN, easy access to ones unit. Wide enough streets to fit two full size pickup trucks side by side down the rows of units. My individual unit did it's job, kept all my stuff Secure and Dry. I'd say something about the price I ended with but, I get it , it's a business. I'm actually glad Public Storage increased the price of my unit as the years passed. Forced me to get rid of my stuff, close the account and start saving money. Thank you Jeanine and Margie.

This location far exceeded my expectations.Rep Jeanine worked with me 2 days helping me find the best unit to store my catering equipment. She's Great!!

Costomer service awesome very happy save me money margarita thanks

The staff and service was exceptional ... our items in storage were safe. I would recommend this storage facility to anyone! Jeanine and Margie were Amazing!

Very professional and pleasant

Ms. Jeanine was very helpful and assisted my fiance and I through our whole transaction. Thank you for providing great customer service and overall displaying such a beautiful spirit.

Margarita was awesome! She was very friendly, knowledgeable, and got the transaction done very quickly. A pleasure to work with her. A top notch employee!

Margarita was quick and efficient!

Jeanine made renting a unit quick and painless. Exactly what I was looking for, and a convenient location!

It's storage. Expect some fees to make that $1 for the first month to be more like $50, but nothing else is unusual about this place.

On time, very helpful/knowledgeable + got the demoisturizer which I didnt know about because of their help(Margie is great)

Jeanine is a sweet woman, excellent customer service.

Margarita was very helpful and full of energy. She answered all my concerns

Jeanine did an amazing job of showing us the facility and was very helpful great service

Jeannie is such a wonderful person. She makes us feel so welcome when we enter the facility. She's always smiling and laughing, very helpful as well! She remembers us by name which makes us feel more welcome! :)

Jeanine was very helpful and fun to talk to. It made getting a storage super easy. She truly is the best.

28471 Margarita is awesome

28471 margarita. Was awesome always smile and super helpful and friendly.

Margarita

Good customer service

Jeanine provided Great Service! Was all set up and ready to move in quickly!

Thank you. Friendly people. Safe place ))

Up until the day I moved my stuff out of the unit and closed my account here, I would have given them 4 out of 5 stars. Here is why. At first everything was great I got an awesome deal on a 10 x 30 storage space. I got it for the price of what a 10 x 10 would be because it was on a deal at the time. I literally chose this particular place which is a little ways from my house because the rent was literally like 150 dollars cheaper than the one close to me. I had the storage space for almost 3 years. Here is where it all went bad. I was set to move out on 8/31/16. On the day of 8/31/16 I showed up to my storage unit and cleaned it out and stopped by the office so I could let them know im out and that they can end the account. I stopped by during open hours. The hours state the place is open from 9am to 6pm. there is no mention that there are times that nobody will be in the office. I stopped by around 11:45AM that day and sure enough there was nobody to be found. I even looked around to see if maybe an employee was showing a space to someone but nobody was around at all. Now I had take a long lunch that day just so i could do the little bit of cleaning i needed to before leaving for good because i probably wouldnt be able to make it back till after 6. Well after waiting for a bit nobody showed up and i had no choice but to go back to work. I didnt remove the lock from the unit because I didnt realize that your supposed to because nobody was there to answer my questions, even though the hours say that someone is supposed to be there. Around 3PM my wife left work early just so she could hurry over to the public storage and check out with them and end the account. Once again when she arrived nobody was around. She looked through the whole complex. Finally after a bit it was time for her to pick up our daughter from daycare so she had to leave. Knowing that neither of us would be able to make it back before 6pm my wife called and left multiple messages for them stating that we had been trying to check out, let them know the space is empty, and end the account. Nobody ever called back, we heard nothing at all. We ended up getting to the storage space at around 6:15 in hopes someone was still there. Of course there wasnt. We left one last message stating that we would be back 1st thing in the morning. The next day rolls around and we call and contact them around 9:30am. They proceed to tell us that as long as the lock is on the door we are still considered moved in but that they would let me justr pay for the day instead of doing another month. So, because they didnt have any workers in the whole complex on multiple occasions DURING BUSINESS HOURS!, I had to pay 20 dollars or so for an extra day. YOU WOULD THINK FOR SOMEONE WHO HAS BEEN A GOOD CUSTOMER FOR YEARS THEY WOULD REALIZE THAT IT WAS THEIR FAULT FOR NOT HAVING EMPLOYEES IN THE WHOLE PLACE EVEN THOUGH THEY ARE SUPPOSED TO BE OPEN. HOW IS IT MY FAULT I DIDNT CHECK OUT WITH THEM WHEN I TRIED TO . I WAS LITERALLY THERE, ON MY SCHEDULED MOVE OUT DATE, DURING BUSINESS HOURS, READY TO END MY ACCOUNT BUT HAD TO LEAVE AND GO BACK TO WORK BECAUSE EARNING MONEY TO FEED MY KIDS IS MORE IMORTANT THAT SITTING AROUND WAITING FOR AN ATTENDANT. IF THEY WERE A GOOD BUSINESS THEY WOULD HAVE SAID, "OK THATS OUR FAULT, YOU WERE HERE AND WE WERENT. THERE IS NO EXTRA CHARGE JUST REMOVE THE LOCK. Thats what a good place of business would have done. Dont go here, they make the customer pay for their own mistakes.

Had a tremendous experience at this location. Jeanine was friendly and helpful and made the sign up process proficient and simple. Our businesses storage needs arose very last minute but in under an hour we requested, confirmed, and rented a 300 sq ft unit at the facility. The location is clean, well lit, and easy to get to. Thank you Jeanine for saving the day!!!!!

Jeanine gave amazing service , fast and easy! Loved her personality!!!

Ed was awesome good awesome help 😃

Jeanine was do very helpful and explained everything. My overall experience was a thumbs up.

I went in and Latasha was very professional and thorough with explaining how everything worked she has a great attitude and energy I was very pleased with my experience

What a difference employees can makes! Jeanine was the Manager of this location when I acquired my unit 2 years ago. She was always cleaning, inspecting the property or interacting with the customers. She always waved to me, and seemed to be 'paying attention' to what was going on. She was the absolute best. I always felt like my things were being taken care of. I noticed a change in how the property was kept up after she moved to a different location. It wasn't always a positive. But, as of this writing, it seems to be rebounding a bit. And, I had the most wonderful experience with one of the employees, Latasha, as I was getting ready to end my lease there. This is NOT when you are expecting to be wowed. But it certainly changed my opinion of Public Storage. Latasha seemed to genuinely care that I was ending my contract with Public Storage. She even encouraged me to check out a smaller, less expensive unit. She even left the office to help me test fit my trailer in the smaller unit. She wanted to make sure that it would work for me. She was very nice and did not pressure me. She offered to hold the unit for 48 hours so that I could take my time in making a decision. Even though I decided to go with another storage company, she was still very nice and helpful upon my leaving. She went with me to the walk-through of my old unit and provided me with everything I needed for a smooth exit. Because of Latasha, I will check out Public Storage first, should I ever decide to shop around for a different storage company than the one I am using now. Thank you Latasha.

Great place. Jeanine is extremely helpful and informative. We really enjoyed working with her.

Jeanine was so helpful and I was able to easily get my storage needs met! Thanks!!

Jeanine was wonderful Very friendly and professional i would definitely use this location if I needed it again.

Jeanine was very nice very, very, attentive in helping me with my unit. I'm so happy that Public Storage has nice employees as she. THANK You! public storage for hiring her.

Amazing place, Jeanine is awesome. She made the experience seamless......kudos to her

Jeanine was a great help. She was very friendly and knowledgeable. I would recommend this location for any storage needs!

Charice was a great hlep she really helpful you if anyone is going to get storage should definitely go to her

Came to make my payment and Charice was a great help! I would recommend her and this location for your storage needs!!

Charice was nice also she was getting ready to go on break and waited for me so I can pay my storage unit and I was just coming from my job

Very helpful and pleasant transaction, Charice was professional and curteous.

I inquired about a storage unit and Britney was very helpful, informative, and friendly.

Charice was a great help! I'm very glad I was able to get a unit at this location. Would highly recommend to others.

Rodney is a very nice guy he's always happy to help. Easy access to storage sometimes problem with gates.

Went in to get some information and was greeted with a friendly smile. Charice was very attentive and answered all my questions. I will definitely be back and recommend this facility to anyone looking for storage.

The girl in the store always gives me good costumer service

Great customer service by Ana, she was very helpful

Great service by Ana, great attitude!!

Good service!

Nice storage site! Very convenient and you can drive up to all lockers.

Came to this location to pay and Darius was friendly. I have had good experiences with Public Storage.

Really enjoyed the atmosphere. Staff helped me get the packing supplies that I needed. Definitely will be back.

Marissa is very friendly i have been to this location a couple of times and she has been very kind and pleasant to deal with

Great experience thus far. Jeanine has been super helpful and accommodating. Facility it clean and well lit. We got tons of rain this weekend and not a drop was in our unit. Very pleased!

One of the best locations I've been at. Marissa and Jeanine are always nice when I come in. The location is very clean as well.

Great experience with Jeanine. They had an awesome sale going on that was half price.

Needed storage for work. Very convenient location. Marissa was helpful in the office and the process was fast. Will definitely recommend.

Unable to do this on a regular work day, I took a day off to take care of this after making an easy reservation online earlier in the week. Jeanine (site manager) was extremely helpful and got me through the registering process quickly and I was able to move in in the same day! Thanks again for letting me quickly get on my way!

Great customer service! Jeanine is awesome to work with! Would recommend to anyone.

Jeanine is a pleasure to work with. She helped me find a store that worked great for me and she is so helpful and friendly all the time I stop in the office.

Jeanine is the best! The property is clean and well kept. Never had any problems with the unit or with public storage. I'd do it again if i ever need to.

Jeanine is really nice over here. I came from a property that closed and this facility is much nicer and so are the people in the office. Big improvement over where I was before!

Anthony and Paige was awesome . Was really hopeful.. Great service.

I would like to commend Miss Jeanine, at River Grove IL. Public Storage, for her courteous and professional service.

Great service and very friendly I loved the way Jeanine explained evrything and answered all my questions she is indeed a great women loved conversating with her. Thanks Jeanine!!

Jeanine provided great service and storage facilities were kept clean and secure. Very good experience overall.

Customer service was terrific. Jeanine was wonderful to work with. She is extremely knowledgeable about Public Storage and very helpful every step of the way. Go Jeanine!

I went into the office to make a payment, Jeanine and Ed were so welcoming and friendly. They made sure to go over the methods of payments and merchandise that I would need when I am ready to move. I appreciate all the help they gave when I came in.

I am moving from the city and need a place to store my personal items. I stopped in this location and was pleased to get some great help from Jeanine. She answered all my questions and helped me decide where to store my stuff.. Thanks for your help..

Ed and Jeanine are very good helpers and have such a nice way to talk to us . You would like to come here.

Jeanine is the best customer service Rep I have had to deal with. I was having doubts about leaving my things, she gave me a sense of my things would be safe.

The property manager Janine was awesome... I ask a lot of questions and she was very knowledgeable and patient!

Great, wonderful. Jeanine is the best!!!!

Jeanine is very professional, she knows my name and always greets me when I come through the door. She provides a pleasant conversation whenever I arrive to pay my monthly rent. She exhibits what customer service should be.

One of the best public storage places I have ever gone too! Jeanine and Ed were always so helpful and nice! I highly recommend this public storage!!!

I visited public storage last week with rental questions & to purchase packing supplies...the staff was very helpful and answered all my questions.. I would definitely recommend this property...Jeanine Rocks!!!!

Awesome customer service from jeanine. She is always friendly when we are at the property. Definatly recommend jeanine and this public storage.

Jeanine was a great help with our rental. Nice property and friendly service!

When entering this place of business I was very pleased with the professional greeting and customer service I received. Both Jeanine and Ed were very helpful and customer friendly. I really appreciated their professionalism and patience. Jeanine was very helpful in helping me make the choices I needed to make in becoming a Public Storage customer. I plan to recommend this place of business to my friends.

What a great experience it was at Public Storage. Jeannie and Ed were super friendly and helpful. They helped us decide what size storage unit we needed, and assisted us with great customer service every step of the way. I would definitely recommend this facility.

Jeanine was awesome. She was very patient in helping me withwhat was the best for my needs. Very friendly & made me comfortable about my choice.

Great storage facility. Ed and company were super friendly and accommodating to me. Fair pricing, zero pests, zero weather related problems. Highly recommend.

Quick and easy with the express setup online and once I arrived to claim my reservation Jeanine was extremely helpful....definitely recommend them for your storage needs.

I went in to rent a space, she was very helpful and the prices was reasonable. Also she was patient with answering my questions. I went in sad having a bad day, but she helped make my day better with her great costumer service. She's a good emoloyee.

I really appreciate the customer service I receive from Jeanine. She is very professional, courteous, and personable. She always greets me with a smile and answers my questions thoroughly. She explained every part of the contract and made sure my code worked before I left. She showed me the different sizes of spaces and materials for sale. She was patient with me. Thanks for all the help. I would definitely recommend this location. I have recommended two people who were satisfied with her customer service. Thx

Ms. Jeanine was very courteous, professional, and knowledgable. She showed us the storage place before we rented it, she gave a clear explanation of the policies and payments going forward. She also stated that I could call her with any questions or concerns. It is hard to find good customer service, but Ms Jeanine gave superb customer service and it seems like she really love her job.

very well pleased with the customer service of ms Jeanine Horton, she was also very knowledgeable about service and items public storage has to offer. I must say she is always very helpful polite and the smile thank for hiring such a person as ms Horton. i look forward to seeing her customer service skills. Great job ms jeanine Horton you are the greatess in my book.

I rented a medium sized storage space at Public Storage and the process could not have been easier. Jeanine was wonderful, so helpful. She suggested moving supplies and then took me over to the unit, and back. She was so helpful and kind. This facility is neat and clean and the staff is very friendly. Jeanine was knowledgeable and helpful. I would highly recommend this location!

Dear Sirs: On 2 occasions I have has the pleasure of having your employee ED help me with some minor problems at publice storage located at 1700 N 5th Ave. River Grove, IL. Each time he was courteous and, went out of his way to help me with a problem. I just wanted to compliment your employee Ed for the great customer service I received. I rarely see that in a company now days. Thank you ED for handling my problems in such a polite, quick way. You are an asset to your company. Thank you, Linzie Escalante