Public Storage Self-Storage Units at 2351 N Harlem Ave, Chicago, IL

Melanie was a great customer service!!!

Tracy and Rhonda’s customer service skills are top notch. They’re very pleasant and they really placed me at ease today. Thank you for your outstanding service. Also allowed me to use they’re personal charger for cellular phone and that was a lifesaver.

We received terrible service and also felt discrimination toward us because our English is not well spoken. The two ladies that work there didn't want to honor the labor day sale that is currently going on. I had called before going, to see if there were any storage availability and we had reserved one for a special labor day sale price. And when we got there they said plainly that No they will not give us the price the customer service rep from public storage on the phone had given on us. They were whispering among themselves and we were ridiculed by them. We are so disappointed.

The ladies in the front especially Ms. Jeanine were amazing! Thank you for the support!!!

Jeanine was great she is amazing service was the best

Melanie and jeanie are great best customer service ever

Jeanine is great. Answered all my questions. Safe and clean location

Jeanine is the best and always a big help. 10 stars

I was moving my belongings on June 20th and 2 things fell off my cart when I left. I noticed them through the glass but because it was after hours, I was locked out and my items were inside on the floor. The very next morning, I called to see if they were still on the floor or if they were kept in a lost and found -but my items were not present at all. I called REPEATEDLY to find out who was the person who stole my sentimental items & Jeanine (manager) nor Tammy (worker) called me back. Either a client stole my items or Jeanine & Tammy are thieves. Something in the buttermilk isn’t clean over there at 2351 N Harlem Ave! The storage should be protected by cameras. If the logs into the gate or building are kept in the Public Storage computer, then why hasn’t Jeanine (the property manager) given me a call back? The items may have been trashed but the least Jeanine could have done is returned my calls.

Post your business hours and access hours ON SITE and stop being so incompetent.

Jeanine is my fav.

Great customer service. Jeanine help me get my storage needs set up. Very helpful.

One of my favorite locations! Customer service is fantastic Jeanine helped me out getting set up. Highly recommend

Great location and customer service is the best! Explained everything great and helped out as much as possible. Jeanine was fantastic,! Thank you! Recommend this location elmwood

Thank God for Natalie who works here and was very professional and helpful to me.

Very satifed with the customer service Miller the storage clerk she was very polite and helpful Thank you Miller👍👍👍👍

Angie was a great help. She helped me with all my questions. Customer service was exceptional. I Give her 5 ⭐⭐⭐⭐⭐'s

Jeanine and Melanie were great Best customer service the process was easy

Jeanine Horton has excellent Customer Service

Jeanine is a great helper and she has great customer service

Jeanine

Worse place ever. They rice the price almost every month and if you miss a payment, they cut your lock and made you replace it but after paying a lot on extra fees. NO RECOMENDED. GET OTHER STORAGE.

Today my unit was flooded and although this is not a 5 star event the help from manager Jeanine was! She found us a better unit in the center of the building (the replacement unit also seems visually to be a tad bigger). She even helped with soaked paper boxes.

Great customer service

I love the customer service from Ms.Janiene she is amazing I've known her for that past 2 years and her customer service was excellent 👏 👌

Jeannine Horton

Jeannie was a wonderful help and fully explained details to my understandings she was great help!!!

Dario and Jeanni took great care of me made my day super easy

Dario was amazing and great 😊

I had a little water in my unit and Jeanine and Dario were beyond helpful!! Within minutes they had someone move my stuff to a new unit and were super helpful with the process!! 10 stars!!

The staff is very kind and helpful and every time I come here I am greeted warmly. There was a flood in my unit and the staff was able to rectify the situation to my benefit.

Huge shout out to Michael and Tracy (and the moving/cleaning crews)! You created a great experience out of a challenging situation. Thank you for your professionalism and problem solving. Your team rocks!

Tracy and Michael were such a great help! Best experience at this location by Farr!!

Michael and Tracy were an awesome help throughout this flooding ordeal.

This place is awesome!!!!! Tracy, Michael, and Jeanine are the best people ever! Their customer service is unmatched no matter what my question, comment, or concern is. They totally deserve raises.

This public storage customer service agent was very helpful and helped me with a problem that I had with storage. She went above and beyond to get a positive result. I think her name is Jeanine she has glasses on. Also her co worker Erin was also helpful at the time. Good customer service thanks you for all that you do.

Jeanine was very patient with me as this was my first time using Public Storage and was quite turned around. She took her time to walk me to my unit. The building is massive and the grounds are very clean. Signing up was smooth and the checking in process was was easy. The storage unit is in a nice area.

I had a pleasant Rental your name is very informative and very nice I believe she's like a number 10 instead of 5 thank you very much and I'll be sooner again bye everything you say it very much and poor adult

Jeanine was excellent and went above and beyond! Her professionalism and enthusiasm are incredible! Thank you for everything you do! Best wishes Ms. Jeanine

Ms Jeanine was a great help to me showing me how to Check out as well as great personality!! Thanks Jeanine 👍

Lucia’ got me settle great. Got boxes package,lock,nice unit location and showed me how to use app! Friendly and fun service.

Jeanine was very helpful with covering all my moving needs. Definitely will use PS again.

Excellent customer service! Very professional! Jeanine and Erin have been amazing with me and answering any questions I have. Very helpful. I will continue to rent a storage unit for years to come.

Nice team.. Jeanine and Erin are great.

Fast, easy, and kind service! Jeanine and Erin assisted us in finding a great storage unit for a last minute moving situation. Great pricing and great service 👍🏼

Jeanine is always helpful any time I come in with questions or concerns

Wonderful storage!!!

With so many people out of work, and others overworked, I have found it difficult to find individuals who still take pride in their profession. After completing my application for a unit on-line and experiencing difficulty in negotiating the site to retrieve important copies of documents I needed, I headed directly for the storage site. I was welcomed by two pleasant faces willing to assist me step by step through the process. Jeanine was exemplary in her patience in answering the many questions I bombarded her with - even when I asked them numerous times, offering me the opportunity to call her if I had any additional questions. She located and printed out the documents I needed upon request. She made me feel that I had made the right choice in choosing her facility. Ozlem was great at helping me locate my unit. She escorted me to the unit and took time to familiarize me with how to open and close the unit, exhibiting a great deal of patience. A task I found quite daunting. The office, the facility, and my personal unit was clean of any debris - which was truly a welcomed addition. I recommend this located to anyone.

Raises my rent here twice in the span of six months to almost double with no heads up even.

Jeanine has been so nice and helpful to me. I am glad she works at this location. She's so nice.

So the most unexpected thing happened to me. After storing my stuff at this storage unit for two weeks some how some way my storage unit got broken into and all my stuff was taken. Look what they left me with 4-5 pieces of clothes and my bed along with box spring. I don’t even know if we should call it broken into because my lock was still attach. Really seems like they have a whole inside scheme operation going on with new tenants. Keep in mind my lock was purchased from them. Let me tell you that I had easily 4500$ in things. My whole gaming set-up worth about 3K. Xbox series X gaming curved monitors 55 inch tv and just so much more goodies when it comes to electronics. A big box full Of retro Jordans easily worth 1600$ Keep in mind I was leaving my stuff at the storage facility until I found a new apartment so you could only imagine how much this effected me. They even took all my clothes. Petty. I honestly couldn’t believe my eyes when I walked in my unit. Like how, how in the world if my lock is still intact. Simply I feel like the people inside working are in on it cause there’s just no way. And then there’s no cameras in the hallways were units are. I wouldn’t recommend anyone to Store their things here. Especially if you have valuable electronics. Yes I filed a police report yes I filed the insurance claim but now I’m waiting for the insurance to contact me I will keep you guys posted but I’m sure they will not reimburse me everything.

Jeanine

Absolutely love the atmosphere and the customer service provided by Jeanine, she not only thoroughly explained everything we needed to know, but she had also answered any of our questions. Incredibly grateful for her help!

No complaints always alone

Jeanine was courteous, friendly, and very helpful. She took the time and offer other items I may need for the storage.

I came in for a quote for various spaces and I was greeted and served with excellent customer service by Jeanine whom was very helpful! Highly recommend this location.

Jeanine was good helping

Jeanine genuinely cares about her customers by ensuring complete satisfaction in a professional and understanding demeanor. She is the best!

Jeanine was friendly, patient, and helpful in providing options for storage. Location is clean and organized... highly recommend.

Sue and Nick Great service...a

Jeanine is a wonderful person and a very big help i rate her five stars

Carolyn was great today. Easy setting up a unit and helpful answering all questions.

Carolyn is the nicest employee and she took her time to attend me. I am very glad to had her.

They can't even fix the elevator, I don't think they even do any inspections for it. Staff can't answer any of your questions. Poor management.

Jeanine gave me an excellent customer service definitely recommend and come back again

Thank you for your call

Jeanine was super helpful in getting us set up. Highly recommend this place

Carolyn was friendly and helpful! Definitely recommend!

Carolyn was great staff member and really generous. I highly recommend these place

Jennie was very helpful an friendly. Answered all my questions

Caroline was great with helping me find the correct space

Carolyn was awesome.

Great customer service very helping Thanks Jeanine!!

Carolyn was absolutely excellent and super helpful

Carolyn was amazing

Bring all your goods here! Moving or just storing your thing Safe And Clean

Carolyn is a good customer care 👌

The lady on the deck was very kind and helpful ..

Carolyn customer service

Caroline very helpfull with apps and my storage

Jeanine was extremely helpful and friendly and helped me secure a unit quickly. Five stars, thanks so much!

Carolyn, provided me, great service.

Carolyn was very helpful with getting me the right storage fir items thank you so much

Carolyn was amazing and she helped me a lot getting my storage.

Carolyn good customer service 😁

Ask for Jeanine she will take care of you , I had a really low rate and great customer experience , give start for Jeanine , thanks for the help

Good experience

We pay a lot of money to rent the unit at this location, the service got much worse recently, can’t reach anyone via a phone/ tried many times, and also they have never cleaned entry and territory from the snow.

Good service and friendly.

Carolyn took good care of me

Carolyn provided excellent customer service!

Carolyn Jeanne are very good when I walk in here wait a minute

Carolyn and Jeanine were very helpful in finding me a solution to my shipping needs. Thanks!

Carolyn was very helpful and quick to answer all my questions and get my storage unit setup.

Great customer service. Carolyn was friendly and helpful

Jeanine, was great!

Jeanine was very helpful and very kind. Explained everything very well and got me in a unit fast.

Very sweet, very funny,Good Attitude ,she took her time and helping us out and also explaining everything to us Thank you

I rented my 1st storage unit ever. Going in not knowing what to expect. Carolyn was very helpful and informative. She made the experience easy and fast. Would recommend family and friends to rent at Public Storage at Harlem and Grand.

A great efficient showing and friendly staff set me up with a nice spot for my stuff. No issues

Storing my things there resulted in a lot of it being destroyed from moisture. Like my dresser and many clothes. If you have something that isn't water proof, don't store it there.

Carolyn was very helpful and attentive to my needs! Great service!!

Thanks to Jeanine for outstanding customer service .

Carolyn was great. Nice, helpful, and patient. Huge facility and good location, as well as helpful staff.

Jeanine was the bees-knees! So helpful, funny, and kind. She was professional and courteous. I really enjoyed my experience! Notably, she had really cute hair and cool glasses! Ill be back for sure :)

Carolyn was helpful enough to help us find a cart to use to unload our things. Storage area very easy to locate. Thanks so much for the space provided for us even though it’s temporary. Kudos to Public storage for having a very accommodating staff.

Carolyn was great! Gave me all the information I needed, that I didn’t need to ask any questions. Went out of her way to help me. Thank you!

Carolyn has been awesome service

Carolyn was helpfull, Great experience

It was a sunday morning I have a space with this property and I have 24 hour access needed to get into my property but the gates would not let me in I called the property no one answered but to my amazement after only about 2 or 3 minutes the manager came down and opened the gates for me. That's what I call great service . Hands down by far the one of the best if not the best manager for this location . I wan to say thank you for your prompt solution to my problem. I will defenitely reccomend you to people I know . God bless and stay healthy. Thanks for making my sunday easier . Jose suarez Storm america unit b140

Carolyn was the best help I had in months. She went above and beyond. Ask for Carolyn she a great help. Thanks

Carolyn was very helpful and showed us lots of units.

Carolyn was very helpful and friendly. Great unit for the price.

I found a great unit for even better price than I wanted. Patricia and Carolyn were super helpful and walked me on every unit I wanted to see!!!

Carolyn's service was phenomenal and very caring

Spoke too soon. Carolyn played like she was going to take care of me, told me that the first month is free, then asked me to write a review before I paid, so I did. Then I go to pay and its 70 something dollars. Straight up lied. Scam fake promotion , supposed to be 1 dollar for the first month. Don't go here. The storage on Austin and Dickens is 6 dollars for first month, I just got my stuff out and went there.

Nice service but beware of the mold.

Getting a storage unit was a very easy process. Katy on Harlem Ave was super helpful and explained the whole process.

Carolyn was very nice, and friendly. she explained everything I needed to know and understand.

Carolyn is a great help and explained everything in terms I understand. No hidden fees or rules. ! Perfect!

Very disappointed. The Menageman is terrible, there is a guy in that office that works for public storage. His name is Tad...stay away from this guy. He is very arrogant, disrespectful and act like he is the owner of Public storage! I hope the administration and the corporation will do something about.

Average storage facility.

Margie was very kind and helpful! Great customer service

Margie is excellent to help you with storage space.. knowledgeable & friendly to talk to thank you for your help

Margie was very professional. Answered all my questions. I'm glad I have a space here

Margarita was very helpful and very nice excellent customer service

Margie gave great customer service it was excellent & quick

Margarita, was great friendly and great customer service. Thank you Margie for your great service.

Sue is perfect :) I like this service !

Margie and Todd were awesome they helped me out with every question I had.

Margie was such a great help! Super fast and easy, no hassle. She explained everything thoroughly and went through all of our options. Highly recommend!

Just rented from this area again and have been for the past 3 years. They are constantly up to date with their information, their place is always clean and the staff is the best. Todd S. serviced me and very clear abt what I would be paying and how everything works. Very good experience.

Thank you so much to katy and todd for helping me and answering every question and concern i asked about and for the great costumer service they gave me.

I came to get a storage unit. A young lady named Mel was extremely helpful. She guided me through every step on renting out an unit and was very friendly. Anyone looking for a storage unit come visit Mel.

Very nice staff...well informed, polite and willing to help with all your questions. Nice place, as far as storage units go...clean...but bring your own disc lock, you'll save money.

Fees aren't thoroughly explained at the time of reservation.

Margie was so helpful to my needs.

Margie was great answered all my question and was very nice.

Margie was so informative! Quick and easy very friendly! You can ask her any questions she knows her job!

Margie was excellent and made the process so quick and easy ..

Very Friendly. Margarita. Pleasant

Margie and Angelina are very professional and very people oriented . They made my proses simple answering all my questions and definitely providing me with what I was looking for. Keep up the good work and great ETHICS.

Margie was very helpful and answered all our questions.

Sue and Todd you’re the best person in this place.!!! You are amazing! Thank you guys very much for helping. You are the best 👏👍👍

(2016) Always hoped to never need to rent a storage unit....but this was a good experience. Easy access, clean unit. Friendly and efficient help by Todd. (2019) Had to rent again, and no question where we'd go. Again, excellent service. Above and beyond what was required. Friendly, very efficient....the kind of service that is expected but hardly ever realized. I wish I could add another star!!! Once again, Todd and Katy shined.

Sue gave us great customer service. Great place.

Kathy and Todd are amazing employees very helpful in all aspects. Willing to take the time to actually help you and guide you. They even gave me a helping hand with my bumper. Honestly how many people can say that have received the best customer service? Because I definitely did and I highly recommend this location.

Today its a good day because I met this young lady called MelIris like my heavenly wife's name. My goodness. Mel, you make me happy today and I'm not going to forget you ever, that's a promise. Keep your beautiful eyes healthy and be healthy yourself. Farewell dear and be happy. There's more to say but I keep it in my heart for ever... (One thing is important for me to know, you're going to read "A trip To Remember" book thank you)

Mel was fantastic

Angelina was very helpful she knew every price On every unit

Very polite and excellent customer service. Margie

My first experience renting a storage unit was quick and easy thanks for margarita! She answered all my questions before I could even ask. Definitely recommend this location to all!

Great team, very helpful joyful people, Katy, Todd and Dario..😁😁😁😁

Excelente customer service from Todd!! Very friendly, thoro, professional & efficient. There should be more managers like him

very good service. Margie is the best !!!

Margie thanks you

I just finished working with Marjorie at the public storage on Harlem and she was so very helpful. I was in and out and less than 10 mins, and she was still very thorough and sweet.

Margi, customer service was great. Very polite.

Margie she is the best

Margie was great. She was very friendly and very helpful. I’m glad I came to this location. Wonderful service

Customer service was great. Margie was awesome she took her time to show us a few properties that were available. She was very friendly and knowledgeable. I would recomend this location to anyone. They should all have great people at front like her. Great job Margie Thanks again!!!

Margy was amazing! help us set up an account and we're were in and out within 10 minutes

Margie was super....great at her job and so friendly!!

Margie Todd, Their very nice and helpful.

Margie was super friendly and super informative as I checked out the unit and learned about all the policies. Definitely really appreciate the incredible kindness and patience with all questions I had and the time I needed to decide to confirm. Thank you for the fantastic service!

Margie was great I liked that she always had a smile on her face. Margie was very welcoming and made me very countable.she explained everything and took her time showing me the property.

Margie was very helpful and a great person to talk too

Margie is amazing she give a good good service she's fabulous

Margie was an amazing person and helped me with all my needs. She definitely went above and beyond to get the right size I needed. She definitely deserves a promotion!!!! Thank you for all the help.

Margie is #1

I was helped by an employee named TODD. He was very polite and kind. He made sure i was aware of where my money was going and everything that i am responsible for regarding my unit. Great service:)

This is the best place I have dealt with. Todd made everything easy and simple. I reccomend this place to everyone. Just ask for Todd.

Margie and angelina treat me well and they are very nice

Margie was wonderful and very helpful and also new or job very well

Margie and angelina was great found me the right space that I could afford informed me how to protect my items and was always so nice and understanding .I give her 10 stars of I could

Margie was courteous and kind and with a smile on her face very informative and not pushy to upsell me on anything. great experience

Margie was great. Friendly environment and very professional. She was very helpful with getting my locker situated.

Margie was so helpful with our transaction. She went the extra mile to help us determine our best options. This location is one of the best!

Margie and todd gave me great service took their time to find me the right space and were very welcoming.thank you guys for helping me

The lady at the front desk (MARGARITA) margie was very nice and helpful. Got me a unit quick. Felt safe putting my valuables there. She get's a 10 👋😁🖐from me.

Great facility. Easily accessible. Very clean, neat and organized. The representative, Todd, is superb, efficient, friendly and very professional. I highly recommend this place.

Great customer service. thank you for your help Margie is the best

Margie is a great represented and was very clear and detailed with renting space here. She is an awesome individual and very customer friendly.

Margie & Todd are the best! They are very knowledgeable, friendly and respectful. I truly appreciate their professionalism. They have pleasant attitudes....and they just know their stuff!!

Amazing customer service by Margie while I was trying to transfer from one storage unit to a different size storage unit. She showed me the new unit and helped me with the whole process of transferring.

Margarita Great Service. Always a friendly smile

Location is very clean and secure. Todd was very helpful and professional. I recomend this location for anyone living near Elmwood Park or west chicago area.

Margarita (Margie) is awesome! She's very nice and welcoming, answered all my questions and got me moved in my unit quickly. Todd (The Manager) is cool too....laid back sorta fella. Top Notch Customer Service! 5 Stars!

Margie was excellent!!! Very professional! Love her!

Margie was wonderful giving tours and explaining prices! Very upfront and helpful.

Margie gave us a wonderful tour and the best service ever! Very pleased I recommend it.

5 stars well deserved the lady attend us as soon as we walked help us with what we needed her name is Margie very friendly

Very helpful great setvice

Margie was so helpful and extremely friendly. Made the process so smooth! Thank you!!!

Margie was great she showed my 3 space until she found me the eight one that worked for me and took her time showing me how to protect my items.great first time experience.would recommend ps to everyone that needs storage

Margie gave excellence service always had a smile on her face and made me feel welcome thank you so much Margie I would recommend public storage to everyone because of her

Todd was great, he walked me thru the process and was patient with my questions... Great Customer Service and knowledgeable..

Margie was great when I came in on 2-5-19 She’s got great customer service every time I come in it is a pleasure

Margarita was amazing at answering all our questions, and made sure we saw all the spaces to best help our situation. I was very impressed with her demeanor and customer service. She was so polite and knowledgeable.

Good place

Margie has been a great asset to your company due to her open mind she posses and understanding of what a storage company should operate like. 5 stars isn't enough.

It's winter. The entrance is on a small hill. I was trying got get in today but can't make it. All the way to the gate covered with ice under the snow. The person who takes care of it should be fired. I'm very disappointed. You just lost the costumer.

Margie is super helpful and very knowledgeable. Extremely pleasant - great with customers. I’d highly recommend this storage facility and working with Margie in particular.

We are moving this month and Margie helped me in a huge way by putting me in a 10x15 shed. The first month is only $1 with a small fee. Margie's customer service is amazingly outstanding. With Margie's professionalism I don't see her staying on this site for long, she most definitely will be climbing the corporate ladder.

Margie was amazing im 83 years old and could hardly walk after my stroke and she made me feel comtable and took her time explaining everything and walking at my pace. She made me feel very welcome and at my age thats rere fir any one to.thank you. Margie

Margie was excellence today with service..very professional and thorough..I rated her a 10

Margie was very excellent at setting up my account

Margie was excellent and immediately help me find what I needed. She explained the system very clearly.

Margarita was professional, friendly and very helpful. We had a quick move to take care of and she was very helpful!

Marguerita was very friendly, informative and courteous. Thanks for your help in such short notice!

Todd is very well informed with his position he explained everything clearly knows his job and does everything in a very professional level and has a very good attitude with clients

Margie gave Me a great first time experien at public storage she help me find the right space for me will recommend public storage to everybody

I rented here years ago and had a great experience, and renting a storage unit today was quick and easy. Todd gave me helpful suggestions about how to keep my stuff in good shape while it’s in storage here. Quite pleased, as expected.

MARGIE IS VERY WELCOMING. MARGIE IS VERY HELPFUL, VERY PLEASANT, VERY PERSONABLE, VERY OUTGOING. MARGIE IS AN ASSET TO YOUR COMPANY. THANK YOU !!!

Nice people friendly staff.

Margarita is amazing!! I highly recommend this Public Storage. My movers were the worst packers (definitely failed Jenga) and needed a second unit and she took care of everything leaving me with much less stress.

Margie was exceptional. We were greeted with a smile, and a very welcoming attitude. She went over all the details in a very thorough manner. We were very satisfied with her customer service.

thanks margie!! appreciate the help!

The lady who helped me at the front desk Margie answered all of my questions with no hesitation. She was very informative and overall made it easy and fast to get the storage we were looking for.

Thereble place, manager is rude and I think high very often, office is always closed even during office hours. I'm 4 months with them right now...., this place is disaster. Avoid..., last update from yesterday - 5 days after snow fall: gate remains open and driveway is not plowed?!

Margie gave us excellent customer service.

Margie was a wonderful help and very accommodating. Highly recommended place to store your valuables.

I’m pleased with the good work of Todd. Thanks

Margie was an amazing customer service she was very friendly a great people person she even told me how to protect my items

Margie is very nice, friendly and outgoing like me. Come and meet her. U also would fall in love with her.😎

Went to rent a storage locker and Margie assisted me with the best I for my needs. Her customer service was excellent and her knowledge of the lockers and supplies was amazing. This lady needs a raise and the company should know that she is an asset they can’t afford to loose.

Margie has excellent Customer skills!! Very helpful and knowledgeable!! I highly recommend her!

Margie was very efficient and had always a great big smile on her face.margie took her time and showed my three spaces until I found the right one for me and help me protect my belongings.the customer service was amazing and will recommend to every one.

Margie is a very efficient and accommodating in her work. She told everything I needed to know about the storage, the services available, rules and regulations and some advice how to maintain and protect my items. Thank you so much

Margie was very friendly and sweet. This was a smooth process from start to finish

Todd and Margie are very friendly and professional people. The service is great, thank you!

What are the rates after the first month ?

Todd made the whole process very easy from showing different options available, to providing equipment to move in, to checking us out when we no longer needed the storage space. The facilities are well lead and they are CLEAN. Cleanness was the hook to choose this site.

Ok

yesenia was amazing. super quick and friendly. went above and beyond. had an overall easy, great experence.

I have been calling non stop for over an hour now and no one there has the capability or know how in answering any and all calls there tryed calling regarding my account I called better business beurough regarding this issue and they told me there going to investigate as to why customers are being treated as such this is highly uncalled for a business with no employees that care to do what there getting paid to do

Yesenia was great!! She helped us move in to day and we were reluctant but she is the one who made us decide to rent there. Thanks Yesenia!!

Yesenia gave me awesome service!!!! She went above and beyond her job and I’m so glad I’m using this storage!! She should be a treasured employee!!

Great service by the staff at this store.

Raise rates after 1 year front desk clerk rude he was male & storage are not under climate control half of my property cracked instantly once I brought home never use public storage again

Yesenia & Todd are very professional and gave me 5 star customer service and clearly explained all the special and showed me the storage space and explained the procedures of storing my property. I have a very pleasant experience renting from public storage. Thank you. Shaunda

Drunk and crazy customer service by name Tod verbally and mentally abused me , his co-worker was amused by the situation .Main storage building without electric power for over 3 days and nobody informed the customers .Got yelled ,screamed , nasty language just because I went to move my stuff in the storage unit I rent with them .I drove 100 miles to this place , paid people to help me, rent a van ,and left from there crying without being able to unload . Called general manager , send email but nobody bothered to get back with me about this horrible incident . Chose another place for your own good . I believe their reviews are not even half real .

Garbage

What a great experience Nick F was awesome very helpful. I'm a visual person so Nick took the time to show me several units very helpful for me to make my choice. Nick has wonderful customer service skills. Great job!!!!!!!

Todd was very helpful

Great, friendly, helpful service.

Rented a space with my brother yesterday. Nick was very helpful showed us two spaces we asked about. The process was very fast, and easy. He stated he was new to the company but the way everything worked out seemed like he’s been working there for awhile. Good job Nick and keep up the good work. :)

Well I'm cool with the workers there they are very professional, polite friendly people and the service is good

Spoke to Brandon today he was very nice and polite would recommend this place and ask from him nice guy

The staff is nice and helpful but the facility is lacking. I had my things stored there for less than 6 months and there was mold covering everything.

Emily was extremely helpful and professional. She was friendly and helped me get my storage unit very quickly. Great service!

This guy named hector nd a girl named emily help me out and were very helpful nd freindly thanks

Margarita and Ed were very nice and helpful.

Went and met Margarita and Ed. Both very helpful. Margarita showed us the different size units and helped us decide what unit would fit our needs..very knowledgeable in the property. She took us and showed us two different spots and let us decide which one..awsome customer service. I would recommend this site on N.Harlem ave. Store mumber 27823 to anyone needing storage..will use again if needed.

Emily was a very nice and cheerful person. She helped me out with my storage size and everything worked out GREAT!! I strongly recommend you to go to her!

Nothing out of the ordinary, secure gates, really cold inside.

Emily was really kind and really helpfull. She was friendly and was really fast. Really satisfied.

The place has no carts to move in o out customer service sucks and the owner dont care never rent here this place really sucks

Guy try to give us a smaller unit for the same price as the bigger unit, not to bright.

Very helpful, extremely nice gentlemen Ed and Todd, they will help you with any of your storage needs

Todd was very helpful with my mom's storage unit. He went above and beyond. Great service. I would recommend this location for all your storage needs.

Staff was really knowledgeable and pleasant to deal with. Todd was able to answer all my questions and point me in the right direction. They got my business and I would definitely recommend this location.

After calling several different storage companies, I decide on this company, this location. Todd was very helpful and patient with me and my questions. Friendly and great customer service.

Todd and his assistant were very professional and helpful!!

Great place to get your storage! They always run a lot of different promotions. My favorite one is $1 for the first month of storage. With insurance and other fees and taxes you will be under $40 for your first month! How can you pass it? Plus really friendly manager! I got call with instructions from him 2 min after i reserved my moving time online:))

Easy and helpful staff. Todd S. Helped us out and answered all of our questions!

I rent a storage unit at the Grand and Harlem location. I was greeted by a woman named Emily she was very helpful and answers all my questions. She was a very nice person to talk to and always kept a smile on her face. I suggest if your in need of a storage unit. Emily is the person to go to. With her bubbly personality it really will make u want to rent a storage unit at her location. Thanks Emily ur the best!!!

Walked in the first time and get greeted by a kind man named Todd, knowing he was busy with other customers, he still took time to give me a quick tour of the clean facility. He helped me decide on what size storage unit I should get, so I saved on costs in the end run. Very clean and friendly location!!!

Great friendly staff. Todd was very informative and helpful. I feel very comfortable leaving my personal items in this storage.

Emily R, was very helpful and knowledgable!

Todd is very very helpful guy. Helped me with all what I need.

Todd was very informative and very nice

First time using storage and I am happy I choose this location. Facility was clean. Todd assisted me from the start and he was well aware of the whole process and he can answer any question.. So great service and its clean..what more could you ask for..

I met with Todd at this location; he was very nice and so knowledgeable. He was thorough in explaining cost including administrative fees, special deals, what could be stored in different size storage spaces, locks, boxes, and he took my sister and I on a very thorough tour. His customer service skills are excellent. I felt valued as a customer and would recommend Public Storage to anyone, especially at this location.

This facility here is well maintained. The managers Todd and Emily answered all of my questions and were very knowledgeable and polite.

Customer service was great, Todd and Emily were very helpful. Highly recommend this location !!!

Charlene was very helpful and friendly. Took her time showing us the storage rooms even when we got there 10 minutes before closing. Truely appreciate it.

Charlene was a great and very informative! Thanks so much for your help today!

I went to the Harlem Ave location today and was assisted by Jeanine and Charlene. Their customer service skills were excellent. They were extremely friendly. They made sure that I had everything that I needed to access and move a considerable amount of equipment.

Had a great experience at Public Storage The Harlem location. Great customer service with Jeanine and Charlene. Would recommend this location very friendly ladies. Very helpful.

Charlene and jeanine were amazing. They made it beyond easy. Thank you.

Wow,they waited for me to get to there..running late..

This is our first time using a storage place. Latasha was SUPER! Very friendly & knowledgable! We got a great deal & are very happy! Clean & Love it is so secured!

Tasha very nice n helpful , she called another public storage for me to find exactly what I wanted... I appreciated her ...

Latasha and Charlene were of great assistance to me by informing me about my options in checking out of storage, very friendly and helpful.

Charlene was very helpful and really nice she show me around and explain everything about the storage bill, great customer service.

Jeanine was very detailed and patient with me and happily answered all of my questions. She provided great customer service!

This location is the best i highly recommend this place and specially there service them girls ther are very nice thank you Latasha and Charlene

Jeanine was of great help!

Chalice and Charlene are very nice and very informative and very helpful. They have even help me get after our access to my lot and that made the difference of being on time to the airport.

Jeanine is an amazing person, great attitude, she helped me a lot while choosing the right storage for my mom, ask for her when you stop by there because she's the only nice one there, seriously.

I originally asked for a 10x 10 outside unit that I saw on the internet. I reserved it, they called to confirm. When I got there the unit was still occupied.The ladies behind the counter were very accommodating. I asked if there was an inside unit avail and there was and since I originally reserved online I still got the the online discount. They were really nice and they made me laugh. It was a win win. I chose this place because it had such high ratings. Now I see why. Thank you Jeanine "Horton Here's a Who!

Awesome service, no hassle storage, thanks Jeanine!

This public storage location is clean and professionally managed. Jeanine was particularly very helpful during my week of moving out. I would recommend this location to anyone who needed temporary storage.

I recommend this Public Storage facility to anyone who wishes to rent one. The customer service is outstanding I can't even begin to describe how courteous and very detailed Ed and Mrs Jeanine were. As far as a sense of humor and if you need a good laugh and a stress reliever from moving these two staff members and this PUBLIC STORAGE FACILITY are your choices to make. Thanks again Ed ,Mrs. Jeanine , and Public Storage!!!! 2351 N. Harlem Ave. Chicago, Illinois. See you soon!!!!

We were greeted by Jeanine my opinion is she is a caring and thoughtful person. She explained everything to us thoroughly and made us feel comfortable with this facility. It was a great experience. You are lucky to have her. Thank you. Francine Tripoli

Jeanine was very nice and helpful.....

Clean and efficient. I dealt with Jeanine on three different occasions as I planned my move. Each time she was professional and efficient. She was patient when on the day I showed up frazzled to the point of making three attempts to put on the lock and still got it wrong. Jeanine made my experience hassle free.

Jeanine is very nice and very professional . I feel very comfortable that my items are safe at this location . Thanks Ms Jeanine.

Awesome customer service from Jeanine. We have been here for a few years and she's really getting the property back in shape.

Jeanine helped me and she was great. Very good experience.

Jeanine was very nice and very helpful. Everything was clear and fast. Love it.

What a super person Jeanine is! Fast and friendly customer service, and she has a great sense of humor. Thank you for taking the edge off our stressful moving day!

Jeanine was very helpful and the property is great location for us. They had a half price sale and we really got a fantastic rate!

Jeanine was great. She was a huge help and friendly and fast. I will recommend this place to my friends.

Ana was very nice here. I came to make my payment and ask about auto pay and she was helpful.

Ana was very nice. Thank you for the help.