Great service solid place love it
Rick is amazing! He was so helpful and polite. Great customer service! The property is always clean every time I go to my unit, a lot cleaner than the other storage company I had. I highly recommend Public Storage in Palatine on Dundee Rd & ask for Rick! The best property manager I’ve ever worked with.
Great place. Awesome service Rick is God
Made the reservation online and had went to the office to verify the documents. Lady had locked the door of the office. I was standing outside the office when she slightly opened the door and from the inside of the office, told me that it’s lunch till 2.15pm. I explained to her that I needed to verify my car registration papers for car storage after which, she asked me to go to another public storage facility after 2.15pm as she said she may or may not work. Upon asking the closing time of the office, she rudely shut the door on my face and started screaming. There was no other conversation at all, which makes me puzzled to know the reason for the unruly behavior.
The property manager Rick was so great he answer every question that me and my wife had ...so my app was deletedi came imto the officeand Rick fix my phone thanks again.
Just wanted to say thanks to Rick it was my first time and he made it so easy and help me download the app so I can open the gate
The absolute best public-storage I’ve ever been to. Rick was extremely helpful showing me how to use my storage neatly.
Rick was very helpful and kind. I would recommend this location to anyone needing a storage unit!
Outstanding experience.
Rick is very very helpful!!!
Rick has been at this store for a few years and has been amazing with customer service and taking care of the property. Thank you for making my experience awesome! My app was acting up and Rick fix fast ......thanks Again
Extremely helpful and polite. Went above and beyond to make sure we got the proper unit for our needs.
Personal are really friendly and kind.
What great service EVERYONE ASK FOR RICK HE'S THE MAN. HE WILL HELP YOU GET A GOOD PRICE
I have been renting a storage unit at this location for approximately 4 months. Rick is an outstanding guy! He works hard and he helps solve whatever problem you are having. He makes renting a storage unit so EASY! Without him, I don’t think my first experience would have went so well. Thanks a lot Rick. For everything! Such a wonderful guy.
Thank you Rick for being there when I didn’t understand how this all work you made this real easy for me and I love the app
Thank you Rick for helping me for a different location
good place to storage. good service manager Rick is Best service
Great customer service 👏 👌 👍 Rick .. I'm completely impressed with their professionalism and customer service.”.. I highly recommend this business.”thanks for helping with the rent you the best
It was great. I was in a hurry, so I don't remember his name, but the guy at the storage was really nice.
Thank you for helping me out.. EVERYONE just ask for Rick he will take care of you for anything
Rick was so helpful with me on moving box’s and helped with what I needed.
Rick helped us. He was very helpful and kind
Thanks Rick for going above and beyond
Thanks for your help Rick
Had a great experience renting space on Dundee Road!!!
THANK YOU VERY MUCH RICK THANK YOU FOR ALL YOUR HELP YOUR VERY KNOWLEGIBLE AND VERY GOOD AT WHAT YOU DO AND YOU ALLWAYS ANSWER ALL MY QUESTIONS THANK YOU FOR A GREAT EXPERIENCE THANKS TO YOU AND YOUR HELP IM MUCH MORE CONFORTABLE AROUND STORAGE UNITS GOD BLESS AND THANKS AGAIN I WISH THERE WAS MORE PEOPLE LIKE U THAT HAVE A PASSION FOR WHAT YOU DO
WOW RICK WAS GREAT THANKS FOR YOUR HELP
I came wanting a storage right away and when I got here Rick helped out and had great customer service and helped out a lot thank you Rick
I have returned for a second year. This location has the best onsite manager around. Rick maintains the grounds looking great. He made sure my unit was clean and added a new pull rope for my door. I appreciate his attention to detail. I am back partly due to the great customer service from the staff!
RICK IS THE MAN HE HELP ME GET THE APP AND SET UP AUTOPAY THANKS
This is now my 4th year coming back and it's only because of Rick the property manager
Thanks Rick!
Thank you for you help Rick
Thanks for your advice Rick the app works great very easy to make a payment
Thank you for tour help Rick I was looking at cube smart but after talking to Rick I stop he was so great that me and mu husband wouldn't go anywhere else
Rick help us out he was so nice and help me download the app to open the gate
Rick was really friendly and helpful! He helped me throughout the whole process and helped me save some money as well! Thank you!
Rich was fantastic! So helpful and kind. We had a few issues and he just took control of the situation and fixed everything. Very impressed.
Ricks the man very helpful
So its my first time renting i didn't know anything.I came into the office and talk to Rick he show 3 unit .. IN THE RAIN ... Help me get the right one for my family.. I guess good customer service is still around.. Thank you Rick .your the man now he help me download the app to use to open the gate thanks again rick
I never used storage facilities before and I'm super thankful for Rick! He made it sooo easy and quick that I makes me want to stay and use the facilities all the time. Thank you!!!!
Mike is great, he called me back right away answered all my questions and was very helpful. Definitely recommend this location because of him!
It was a very welcoming experience and great to do business with
Great experience and great atmosphere
I have been storing here for over a month now and Kelly and Rick have been amazingly helpful. We recently needed to upgrade our space and they both made the process so easily. I highly recommend.
Rick was so helpful!! Helping me find the right storage
Rick was very helpful and got us in and out quickly
Super easy process and Rick was extremely nice & helpful ☺️
Rick I came to you because I read your Google review.. well I know why you are a 5 star Google king.. you are great thanks again
Thanks for helping me download the app today
Thank you for helping me update my account
Rick is great! Goes out of his way to find the perfect fit for you!
Thank you Rick for helping my mom
Thanks Rick for your help the storage is great
Thanks so much Rick for finding me the BEST DEAL THAT WAS A PERFECT FIT FOR ME!!! 5 OUT OF 5! ⭐🌟🌟🌟⭐
Rick is the best I been here for 10 years and hands down he as been the best thanks for everything
Rick is amazing. He was very friendly and courteous. Very helpful young man. As a matter of fact, I'll be stopping in at the Dundee store from now on to pay my monthly bill.
Thank you Rick and Kelly for helping set up the app
Rick was very helpful when I came in to get a storage unit. He was also very professional and informative
Thanks Rick for helping my mom set up autopay now she won’t be late any more …
Rick was great the App works great and he helo me set up autopay thanks for everthing
Thanks Rick for all your help you are why I am Still here
Thanks Rick ! Appreciate your help my guy👍🏾👍🏾
This is the first time I’ve ever had to use a storage unit and I must say the customer service I received was absolutely AMAZING. Ms Kelly and Ms Kayla are the best! Great energy from the two…Thank you so much!
Rick and Kayla are great 👍
Thank you Rick, great service
Rick is such an exceptional manager. He guided me step by step and was very patient and helpful. i’m glad i came across his location
I have had a 10x10 unit for the past 2 1/2 years and I am extremely happy. Rick maintains the property excellently!. Premises are kept very clean. There are no issues with rodents or pests of any kind. Security is a priority! I would recommend this location for your storage needs.
Thanks Rick for your help
Thanks for telling me about the autopay I'll never be late again your the best merry Christmas 🎄🎁
Thank you Rick the app works perfectly
Thanks for your help Rick I was at the gate with my mom and we for got the code to get in Rick on his day off help me download a app and got me in So I can open the gate with my phone... Now that's customer service
Rick was so awesome and helpful through my entire experience! I would highly suggest using this location for any storage needs.
Amazing service at 1385 E Dundee rd, Rick was very professional and helpful. It was my first time renting and thankfully Rick was very knowledgeable and made renting easy and fast. He explained the app to me and even though I was hesitant about it they showed me how to use it and made it very easy and clear to understand. I’ll definitely will recommend this location to everyone I know all because of the Rockstar Rick that works at that location. Thank you!
Thank you for your help Rick your the best…I love the app it works great
Rick menager very pro . Helpful and nice for customer thank you
I made an appointment, met with Rick. He was courteous and professional. I asked about getting some off hour access. And he requested it immediately! Great place to store anything!!!
Best customer service experience ever! Rick goes above and beyond for you! Thank you for your help!!!
Thanks for your help with the app
Great service by Rick, he is awesome!!
Rick was awesome. I was nervous about the move but he eased my mind with explaining details. I would definitely come back... thanks for your help again
Rick was great. my mom still laughing from him. Thanks for getting the app up and running for her .Your a rockstar
Rick and kelly was a great team 100% great location
Rick was great and got me the best deals thanks great customer service
Thanks Ricky for helping and taking out the time to explain great customer service and Kelly was great thanks
Thanks rich for always helping and great customer service thanks for taking your time to explain
Great location, friendly and very helpful stuff, thank me to Rick property manager
Thanks to The property manager Rick I can now open the gate with my phone…..thanks for helping with my door
Thanks for the help Rick your great
Thank you to the team at public storage first this very nice last help me then the property manager Rick they both was great 100%great customer service
Really friendly services. Rick was super nice help me save over $25 dollars. I highly recommend there services.
Thank you Rick for your help.
Very friendly manager who helps you through the whole set up process. Great storage place
Thank Rick for all you help
Clean, very well-maintained. Also good service.
Rick is great he help me download the app and it works great..
Rick was great the place look very clean
My first time using a storage unit. Rick showed me the various sizes that will accommodate my items. What I thought would be a stressful situation was easy and fast. 😊
Rick was the best i really didn’t understand anything about the storage and he explained as if he worked here for years he also was very funny great worker.
The staff was very friendly and patient with me, Specifically Maleigha. She took her time to explain everything to me.
Amazing service! Rick is very friendly and efficient. Property and units are clean and in great condition. I would definitely recommend this location for all your storage needs. Thank you Public Storage!
Kayla and Rick were awesome to deal with this past Sunday. They were easy to talk to and guided me through all the steps. Definitely would recommend.
thank you for your help Rick
it’s like you have a family member here 💪🏻👍😎…
Rick was great I will be back next winter to rent just because of him thanks
Rick is always amazing with great service
Rick was very helpful getting my unit booked. He was quick and walked me through everything. Thanks!
Rick was awesome helped get me moved out!
Excellent service and supoort....very satisfyed. Thank you Rich
Rick was very helpful clean location helped me download the app would highly recommend
Great place to store . Best about this place is Rick. You are a rockstar. Thanks for making things easier.
Rick is always super helpful, very kind and friendly love his customer service
Rick is a great manager, very helpful and always goes above and beyond. I’d recommend anyone that needs storage needs to come see Rick, your stuff is in good hands with him.
Rick is extremely knowledgeable in his field and provided excellent customer service!
The experience of our multiple units was easy and flawless - Rick, the manager was extremely helpful and efficient! He knew exactly what was needed and provided excellent and courteous service!
The facility is well kept and safe! Definitely recommend to any storage needs.
Tim and Colleen
Rick was very helpful with helping me find the storage unit for my things.
Rick is wonderful and very helpful helping me to transfer my unit from another location since I moved here in Palatine. Thank you Rick for your patience and understanding.
Thanks for the help Rick you are the best thanks for helping me to fix the app
Thank you Rick for fixing the app on my phone
Thanks Rick good ppl good service
Thanks to the property manager Rick I got the right size unit and save some money
Thank you for your help Rick
Raised my rent 33% in first few months. Staff is friendly...
Great service! I left the place with all my questions answered thanks to Rick. Funny guy and made the experience enjoyable.
Rick the property manager was great
Thank rick for staying and helping me
Such a friendly establishment. Rick was amazing to work with answered all my questions and gained peace of mine my items where being stored with the right facility. Will definitely come back for any future storage needs.
Great service thank you Rick for all your help move in went great
I been to several public storage and none could help I came to the location at 1385 east Dundee in Palatine and Rick was amazing he found me another location that had what I needed set the reservation up for me and told me how to properly pack my things .No one has ever told me that.!! Than you sir if I could give 100 stars I would!!!!!!
Rick was great with helping me choose a storage unit size. He even alerted me about a current special that was going on. Boy am I glad I went with the size he suggested because I made great use of it. I really appreciated him for that. He was very personable. I'm so glad that I looked around and decided on this location for my storage. Great customer service!
Очень удобно находиться в центре. ворота открываются с помощью телефона или самому нужно набрать код. ОЧЕНЬ рекомендую
Rick went above and beyond to help me out. Great customer service!
Rick went beyond expectations great customer service thanks for helping me with the app it works great
Rick is an amazing person. He knows his stuff. I love dealing with him. Awesome person just want to say thanks to Rick again it was hot out today and he brought me some water that was awesome
I stop in and talk to Rick because my door was stuck open he went out there took a tool out and fix my door thanks for your help
What a great place thanks Rick for your help
Thanks for the help Rick the app works great
The units leak, we are having to throw away the majority of our furniture and boxes of stuff. I have glasses full of water that were in a box. Everything is covered in a layer of mold. Beware, if you like your stuff don't bring it here.
Thank you, Rick for helping me get
the app and some more explanations about public storage
policy
Just worked with Rick on getting a new unit at the Palatine facility - he was very helpful! Thank you Rick for all of your help!!
I stopped by public storage to figure out which type of storage I needed l and was greeted by Rick. He was super helpful, gave me quick answers, very honest, and helped me figure out what I needed. He gave me the best value for the price.
Highly recommend Rick! :)
Update: I stopped by the location yesterday and Rick was there again and was once again very helpful! Great customer service at this location!
The property manager Rick was great thanks for your help
Rick is a great onsight manager. He’s very knowledgeable and professional
The property manager Rick is always there when I need help thanks again
Thanks so much Rick!!! Made my easy transfer to bigger unit. Great price. Best customer service!!!
Very expensive and they don't do any maintenance job in winter,
had frozen ice by the storage
don't believe the advertisement , the real price of the small storage start at $88.00 per month,. they keep increase the price after few months without your authorization
Rick is great very professional and polite the place is clean and easy to navigate plus with Rick he makes things a breeze thank you again for the help
Great place thank you got your help Rich
Thanks for your help Rick
Thanks for your help rick
Wow now that’s customer service thanks Rick
Rick is the man thanks for your help
I have used Public Storage in the past. Returning here made sense for our need of parking a large vehicle. Online pricing was good but what put it over the top was Rick. His dedication, help, and friendly persona made the process very easy. Rick is a great asset for Public Storage brand. You need more people like him.
Highly recommend utilizing this public storage location. Rick, a manager at the location, has gone out of his way to help me resolve any problems we’ve encountered with our unit (lost keys, etc) and is always well mannered and eager to help!
Rick is a great property manager
Thank Rick the app works great
Just want to say thank you to the property manager Rick he is a great guy
Rick is a great property manager
Rick provides excellent customer service with a great attitude and a smile!! I had a good experience.
I never rented before and i camenin and talk to Rick he show me 4 spaces help me pick the right one then help me download a app so i can open the gate with my phone .. this man is sich a great and funny guy thank you Rick for all your help
Gear place! Rick is an awesome property manager!
Thanks to Rick good customer service very helpful and nice
Thank you for your help Rick your the best
Thanks for the heads up on monthly special Rick!
Rick is a pleasure to talk to, he explains everything you need to know about your rental and he answered all my questions. He helps you with a smile and he makes you feel comfortable and gave me some great advice about how to store my belongings.
Thank you again Rick!
Margaret
Thank you rick for all your help great property manager
Thank you Rick you are great
Thank you so much for the help Rick
Clean place great service. Thanks Rick
Rick was very helpful. He helped me find exactly what I needed.
Thank you so much Rick you were very pleasant and extremely helpful!!!