Public Storage Self-Storage Units at 1385 E Dundee Road, Palatine, IL

Thank you to the team at public storage first this very nice last help me then the property manager Rick they both was great 100%great customer service

Really friendly services. Rick was super nice help me save over $25 dollars. I highly recommend there services.

Thank you Rick for your help.

Very friendly manager who helps you through the whole set up process. Great storage place

Clean, very well-maintained. Also good service.

Thank Rick for all you help

Rick is great he help me download the app and it works great..

Rick was great the place look very clean

Thank Rick so much

Rick was the best i really didn’t understand anything about the storage and he explained as if he worked here for years he also was very funny great worker.

My first time using a storage unit. Rick showed me the various sizes that will accommodate my items. What I thought would be a stressful situation was easy and fast. 😊

Thank you rick

We move out today to our new home Rick was great the full time we was here thanks again

The staff was very friendly and patient with me, Specifically Maleigha. She took her time to explain everything to me.

Amazing service! Rick is very friendly and efficient. Property and units are clean and in great condition. I would definitely recommend this location for all your storage needs. Thank you Public Storage!

Kayla and Rick were awesome to deal with this past Sunday. They were easy to talk to and guided me through all the steps. Definitely would recommend.

thank you for your help Rick

Rick was great I will be back next winter to rent just because of him thanks

it’s like you have a family member here 💪🏻👍😎…

Rick is always amazing with great service

Rick was awesome. I was nervous about the move but he eased my mind with explaining details. I would definitely come back.

Thanks to The property manager Rick I can now open the gate with my phone

Rick was very helpful getting my unit booked. He was quick and walked me through everything. Thanks!

Thanks Rick

Rick was awesome helped get me moved out!

Excellent service and supoort....very satisfyed. Thank you Rich

Rick was very helpful clean location helped me download the app would highly recommend

Thanks Rick for all you do your the best of the best I been here for 4 different manager and you are the best I seen app works great.. thanks for helping me today

Great place to store . Best about this place is Rick. You are a rockstar. Thanks for making things easier.

Rick is always super helpful, very kind and friendly love his customer service

Rick is a great manager, very helpful and always goes above and beyond. I’d recommend anyone that needs storage needs to come see Rick, your stuff is in good hands with him.

Rick was very helpful with helping me find the storage unit for my things.

The experience of our multiple units was easy and flawless - Rick, the manager was extremely helpful and efficient! He knew exactly what was needed and provided excellent and courteous service! The facility is well kept and safe! Definitely recommend to any storage needs. Tim and Colleen

Rick is extremely knowledgeable in his field and provided excellent customer service!

Thank you Rick you made renting a unit as easy as it can be

Rick is wonderful and very helpful helping me to transfer my unit from another location since I moved here in Palatine. Thank you Rick for your patience and understanding.

Thanks for the help Rick you are the best thanks for helping me to fix the app

Thank you Rick for fixing the app on my phone

Thanks Rick good ppl good service

Thanks to the property manager Rick I got the right size unit and save some money

Thank you for your help Rick

Rick, the on-site manager of the 1385 East Dundee Road, Palatine location, is a pleasure to deal with. He is extremely helpful and courteous. I recommend Public Storage to all of my friends and clients.

Raised my rent 33% in first few months. Staff is friendly...

Great service! I left the place with all my questions answered thanks to Rick. Funny guy and made the experience enjoyable.

Thank rick for staying and helping me

Rick the property manager was great

Great service thank you Rick for all your help move in went great

Such a friendly establishment. Rick was amazing to work with answered all my questions and gained peace of mine my items where being stored with the right facility. Will definitely come back for any future storage needs.

I been to several public storage and none could help I came to the location at 1385 east Dundee in Palatine and Rick was amazing he found me another location that had what I needed set the reservation up for me and told me how to properly pack my things .No one has ever told me that.!! Than you sir if I could give 100 stars I would!!!!!!

Rick was great with helping me choose a storage unit size. He even alerted me about a current special that was going on. Boy am I glad I went with the size he suggested because I made great use of it. I really appreciated him for that. He was very personable. I'm so glad that I looked around and decided on this location for my storage. Great customer service!

Richard cool asl

Очень удобно находиться в центре. ворота открываются с помощью телефона или самому нужно набрать код. ОЧЕНЬ рекомендую

Rick went above and beyond to help me out. Great customer service!

Thanks rick

Thanks for the help Rick

Rick is an amazing person. He knows his stuff. I love dealing with him. Awesome person just want to say thanks to Rick again it was hot out today and he brought me some water that was awesome

Rick went beyond expectations great customer service thanks for helping me with the app it works great

I stop in and talk to Rick because my door was stuck open he went out there took a tool out and fix my door thanks for your help

What a great place thanks Rick for your help

Thanks for the help Rick the app works great

Great place thanks Rick

The units leak, we are having to throw away the majority of our furniture and boxes of stuff. I have glasses full of water that were in a box. Everything is covered in a layer of mold. Beware, if you like your stuff don't bring it here.

Thank you, Rick for helping me get the app and some more explanations about public storage policy

Thank you Rick

I stopped by public storage to figure out which type of storage I needed l and was greeted by Rick. He was super helpful, gave me quick answers, very honest, and helped me figure out what I needed. He gave me the best value for the price. Highly recommend Rick! :) Update: I stopped by the location yesterday and Rick was there again and was once again very helpful! Great customer service at this location!

Just worked with Rick on getting a new unit at the Palatine facility - he was very helpful! Thank you Rick for all of your help!!

The property manager Rick was great thanks for your help

Rick is a great onsight manager. He’s very knowledgeable and professional

Rick is awesome

The property manager Rick is always there when I need help thanks again

Thanks so much Rick!!! Made my easy transfer to bigger unit. Great price. Best customer service!!!

Very expensive and they don't do any maintenance job in winter, had frozen ice by the storage don't believe the advertisement , the real price of the small storage start at $88.00 per month,. they keep increase the price after few months without your authorization

Rick is great very professional and polite the place is clean and easy to navigate plus with Rick he makes things a breeze thank you again for the help

Rick is a true an example of excellent customer service. Thanks Rick!

Great place thank you got your help Rich

Thanks for your help Rick

Thanks for your help rick

Thank Rick for your help

Wow now that’s customer service thanks Rick

Rick is the man thanks for your help

Thanks to a great property manager Rick for helping me with my access to my unit and when i got to my unit it was nice accessible and clean thanks public storage

Highly recommend utilizing this public storage location. Rick, a manager at the location, has gone out of his way to help me resolve any problems we’ve encountered with our unit (lost keys, etc) and is always well mannered and eager to help!

I have used Public Storage in the past. Returning here made sense for our need of parking a large vehicle. Online pricing was good but what put it over the top was Rick. His dedication, help, and friendly persona made the process very easy. Rick is a great asset for Public Storage brand. You need more people like him.

Rick is a great property manager

Thank Rick the app works great

Thank Rick for your help

I was helped by Rick and have had the storage for quite some time and he was excellent help! Very professional !

Rick ! Hey help from Rick we wanted to switch storage units and were confused on the differences and he was able to help us in a way that helped us understand ! Amazing help

Just want to say thank you to the property manager Rick he is a great guy

Thank you Rick

Rick is a great property manager

Thank rick

Rick provides excellent customer service with a great attitude and a smile!! I had a good experience.

I never rented before and i camenin and talk to Rick he show me 4 spaces help me pick the right one then help me download a app so i can open the gate with my phone .. this man is sich a great and funny guy thank you Rick for all your help

Thanks Rick your great

Gear place! Rick is an awesome property manager!

Thanks to Rick good customer service very helpful and nice

Thank you for your help Rick your the best

Thanks for the heads up on monthly special Rick!

Rick is a pleasure to talk to, he explains everything you need to know about your rental and he answered all my questions. He helps you with a smile and he makes you feel comfortable and gave me some great advice about how to store my belongings. Thank you again Rick! Margaret

Thank you rick for all your help great property manager

Thank you Rick you are great

Thanks rick

Thank you so much for the help Rick

Clean place great service. Thanks Rick

Rick was very helpful. He helped me find exactly what I needed.

Rick is So great

Thank you so much Rick you were very pleasant and extremely helpful!!!

Great service rick

Thank you rick

Great experience renting from Rick at Public Storage in Palatine, especially now when it seems like customer service is no longer necessary. It is good to know that great customer service is not dead.

Property Manager Rick helped me to solve my problem. I always have a lot of what if questions, he answered all of them and even offered solutions/answers before I could bring them up. This was about 5 to 7 May time frame. Even with multiple meetings he was still patient and helped me out. Great customer service! Rick just help me with the app thanks

Rick is the man… Public Storage is lucky to have him as manager. He is friendly, helpful, and always available. -Bill

Thank you for your help rick

First time renting a storage unit and was very skeptical but Rick really addressed my concerns and answered all of my questions. Very happy with the service. Highly recommend this place for anyone looking for a storage unit.

Rick was very helpful he helped me get a storage space. Totally recommend talking to him!

Thanks yo rick

Wow what service Rick show me the unit and help me save money thanks Rick

Rick was very nice and explained everything with me regarding the storage unit and made sure that I was getting the correct unit size for my needs ! Thanks so much

You are the best Rick thanks for the help

Thanks Rick for all your help . You are the best .

Thanks Rick!!! The help and advice was appreciated.

thank you rick for helping me with the mobile app and having great customer service. super friendly! highly recommend

Good menadżers.👍🎃

Thank you Rick very helpful I appreciate it

Thanks Rick for helping out with the app

I've been a customer at this location for a year and a half I always work with Rick the property manager he is always courteous professional and friendly always helpful with paying my bill five stars for Rick

I highly recommend this location I came in and the property manager Rick helped me out a lot stop by check them out if u need a storage

Rick has always been helpful and letting me know about the app to be more safe and be hands free. He’s great with his customers.

Rick is amazing. He was very friendly and courteous. Very helpful young man. As a matter of fact, I'll be stopping in at the Dundee store from now on to pay my monthly bill.

Thanks for the help Rick

Thank you so much for you help rick

Maleigha and Rick the property manager were excellent personnel at Public Storage at 1385 Dundee Rd in Palatine IL . It was my first choice and it worked out great

Wow Rick was great and funny and he help me download the app and it works great

Rick K. Is great! Always helping out , nice and friendly. One of many reasons I love this location Highly recommend!!

RICK is awemsomeeeee! He is super friendly and professional. Does his job very well. Made sure i got got the best rates. He also gave me a call to let me know my lock was not put on properly. Greatly appreciated! Give this guy a promotion!

Thanks Rick

The property manager Rick was so great he answer every question that me and my wife had .

Rick was amazing... He's done a great job helping me. Thank you Rick

Rick is really helpful and friendly employee

Rick is the BEST!! I have had my unit for over 5 years. His professionalism is top notch. He's also a nice guy, too. Always a smile and very welcoming when I come in to pay my bill. I have also referred a friend to his location because I knew he give the best service!

Rick is a wonderful person and a great asset to Public Storage. There should be more people like him

I dealt with Rick today at the Dundee, Palatine facility, he was wonderful to work with and a pleasure. Rick answered all my questions and helped me resolve my issue-thank you Rick. This facility is wonderful and I give it a 5 + Review

Dennis was extremely helpful and courteous. It was a thoroughly enjoyable experience. I would recommend public storage to any of my friends or clients.

Rick was an amazing HELP today. Great Employee, Great Personality, Overall Excellent. Thank you so Much Rick 👍🏽

Rick was fantastic. I even got a notification when I accidentally left my unit unlocked. That’s pretty awesome!

Rick help me a lot his a Awesome guy and Friendly

Thank you Rick, one of the best guys ive worked with while renting different storages. Totally recommend him.

Rick is the most kind and helpful man! Any questions - his always open to help! 💪

My first experience at this public storage has been Awsome !!! Rick gave me great customer service on getting set up here . Thankyou so much Rick...

Thank you Rick you were awesome!!!!!

Excellent prompt and courteous service by property manager and a convenient payment process when making monthly payments I have been a satisfied client for over five years

Thank you Rick your the best

Rick is the best! Friendly, understanding and accommodating. Any time I’m near there, I’ll stop to say hi even if I’m not going to my unit.

Thank you Rick for helping me download the app it helps me out alot

Thanks Rick👍

Thanks Rick for your help! Very profesional and honest highly recommended 👌🏼👌🏼👌🏼

Thank you rick for all yor help you are the best

Thank Rick for helping me down load the new app

Rick was great

Mike was very helpful with everything and our stuff was safe and secure while we were in between moves!

Thank you rick for helping download the app for the gate, i love it it works great! Ive been storing my bikes here for a few years now and i love it. they are all polite people, and are alway there to help when needed, especially rick he is the manager here and is much help when something is needed. I definitely recommend this place for any one who is looking for a place for storage. Rick is great always here for help when i need him. changed my light bulb right away when i asked him.

Thank you Richard for helping me set up the public storage App. You are the Best!😊 Richard is very pleasant and helpful with all my needs. He is an asset to your company. Richard is always there for me when you need him.

Just want to say thank you to Rick for helping me set up the app it works great thanks again

Rick has been very helpful in getting us in here in the storage he's very polite cordial and any questions are that were asked for me were answered and a elegant way I really appreciate it has help thank you

Rick was very helpful. He suggested us a very good unit a helped us to get really good price. Thanks a lot! Good job!

Rick was awesome. He helped me download the new app and showed me all the cool new features. I really appreciated him taking the time and patience to do that for me! He's very helpful.

Rick helped me out. Super nice guy! Highly recommend!

Rick was extremely helpful. Top notch fella, top notch place. Turned a very stressful day and situation into a very easy one. Extremely accommodating and didn't match my expectation of being caught in a contract trap.

Thank you rick

Thank you, Rick!!! Very helpful

Great place, stopped in today and was greeted by Rick. Since I showed up not knowing exactly what size of a unit i needed I asked to be shown some of the units. Rick then very politely showed me around and patiently helped me find the perfect unit for me. I Usually never post reviews though I was very impressed by the way I was treated by Rick and how highly knowledgeable he was. Thanks again and hope to keep doing business. Erik N.

Maleigha very nice gratis service

I just purchased my first storage unit from here and I was very happy with the experience. I have to give a huge shout out to Rick for making it such an easy and smooth transaction. He actually took the time to understand what I'm looking for and he guided me in the right direction. Update: This place is amazing the property manager Rick is amazing, I had an issue with my door today he came out and fixed it within 5 minutes.

Rick is awesome!!!!

Rick has been a really great property manager

Great experience with Rick, great costumer service.

My mom is moving next month so I came in to find out how everything works. I was greeted by a guy named rick and he gave me lots of options. Also told me I can rent it online when I’m ready. great customer service and I will rent there when my mom ready.

Great service. Also Rick great guy he explained everything in great detail and also gave me variety of options which was awesome of him!. Overall great experience!.

I called to ask a question about my payment and this very nice young lady Maleigha was very helpful and patient with me. Good customer service. Thank You.

It is ok but these days you better come with shovel ))) I called in the morning and Rick managed to clean snow by noon. So, changing to 5 star review. Thanks

I dealt with Rick when we came in to move our things out of our unit and he was extremely helpful! He dug our space our so we could get in and was very friendly and informative

Mark is such a kind and attentive person. He literally dug out 4 ft of frozen snow from mutliple units in 9 degree weather just to make sure I could find the right size to fit everything in my unit. I was stressed and in a horrible mood and he told the funniest dad jokes just to cheer me up. He's literally the only reason i rented the space on the spot without shopping around. You cant buy that level of service qnd dedication.

Rick was amazingly helpful! He got me a great deal on a bigger unit and really helped me out! Nothing but good things to say about public storage and the amazingly friendly customer service from Rick, the man himself! Thank you again!

I came in and Rick was a great guy and very funny. Thanks

Thank you Rick. Good job!!!

Rick was perhaps the most professional and friendly person I have ever had the pleasure of dealing with. Answered my questions, made suggestions, just a class guy.

Thank you rick it's been a pleasure working with you Customer Service was great.

Rick helped me out with the move in process. Was such a nice helpful guy and made sure I got everything I needed. Will definitely always be coming back here for my storage needs. Thanks Rick!!!

Rick has been at this store for a few years and has been amazing with customer service and taking care of the property. Thank you for making my experience awesome!

Rick is great wonderful service and nice smile

Rick the manager was very helpful, all questions answered good deal and everything, processing on getting a unit was very fast no hassle

Clean . fresh & smells good! Always friendly,& helpful. Thanks Rick

Rick. Just wanted to say thank you as always for going out of your way to make it easier on us. We really appreciate you and your hard work!

Its very nice been with them, they were so reliable. Rick did a great job by making me feel at home all through and was ever ready to support whenever I need one. Good job.

Rick was a great help thank public storage

Rick is great

Amazing experience every time Rick that runs the place always gives great customer service, things are kept clean in the office and units are always up kept of and gage protected.

Rick is the man!! Always keeping the place looking good!👍🏾

This was my first time using any storage facility and I found the process online to be simple, streamlined and straightforward. I used the eRental which was all done online and made the whole process very easy. Prior to committing online I had visited this facility in-person to view the size of the space and the property manager, Rick, was extremely friendly and helpful. He followed up with me via phone a few days later but in a helpful way, not at all pestering or pressuring. When I arrived onsite to load my stuff into storage I was concerned that all of my items would not fit and I spoke with him on the phone about it. It was close to closing time for the office and he offered me several options if there was an issue. Before he left for the day he came to check on me to make sure everything was going fine. A super nice property manager that still knows and cares about customer service - thank you, Rick - you deserve a huge thumbs up and "thank you". Overall a great experience for me.

Rick and his staff are pleasant and reasonable. Great people to work with.

Rick has been an amazing customer service! I had a problem and he was on it that day. Great guy!!!

Rick is great thanks for all the help

I used this public storage for a couple of months because my apartment was getting remodeled. Rick was a tremendous help! He was very friendly and was able to set us up with no issues.I will definitely be coming back to this storage when I need to use it again 😊

The storage manager Rick is very helpful person. He helped now to set up storage unit that I needed in a timely matter. Very good customer service they’re always there to help you. Clean area, units are in great shape. Highly recommend it

Rick helped me out great deserves a promotion!

Rick helped us a great deal. Thank you

When we first moved in the guy showed me a unit with water damage. Said it was fixed but offered a different unit; we took the other no damage unit..but moving out, there was water marks on the floor and rust on metal legs of a table that wasn't there before. In addition, I had auto pay turned on and monthly I received a late notice...when it wasn't late. When I complained about the payment issue because they called me about my payment while I was at work, they upped my rent! Not worth it.

Cuanto cobran por mes

Rick, a very awesome guy with a great customer’s service skills. Helpful and nice, made me resign my contract . Thanks Rick, you can work everywhere you want to.

Rick helped me out alot great guy really like the way he takes care of customers very kind and patient.

Fast, friendly, clean service all around! Guy at the front counter was super helpful and made everything easy for me!

Rick is great man

Will be moving soon and was interested in renting a unit. Rob was wonderful in answering all my questions. He showed me three different units. Was very knowledgeable and professional. Very clean units.

Great experience. Rick was very knowledgeable.

Rick is a great manger, who goes the mile to take care of his costumers at the Public Storage off Dundee Rd.

Rick was very helpful and just awesome in general. Showed me the rental unit and made the process very easy and fast.

Muy buen servicio

Rick does a great job and is a big help when needed.

Rick gave Awesome service, Rick made moving in and moving out a very easy process

Rick, the manager, and Mark, his assistant, have been amazingly helpful. I am extremely pleased with the staff. They are all great!!

Rick was very considerate and helpful

Rick was awesome! He showed me the space and explained everything in details. I will be referring my family.

Customer service was on point! Special thank you to Rick for helping out. Never felt more welcomed.

Goodq

Rick was very helpful and explained everything about the rental. Very nice and quick got me a good deal

Never have I ever been more satisfied with Great customer service by Rick! Awesome Character and outstanding Attitude. very well informed Employee and makes sure you feel safe leaving your property with Public Storage.

Best service i Ever had

Rick at palatine is the man! He always goes above and beyond for us and I cant say enough good things about him! Thank you for always taking care of my parents and helping us the way you do sir!

Rick's the man. He was super helpful with finding the right option at the right price for us. Very friendly as well. Thanks!

Samantha was amazing got me in and out great customer service would rent from again !

I had great experience at Dundee Rd. Palatine location. Rick is such a nice guy. Great personality and very helpful. Very knowledgeable about the business. Great job Rick!!!!

Rick was so friendly and helpful with making sure my unit was ready and that I was satisfied with everything I was getting! Thank you so much

Service at this location was great. The staff were very helpful and patient. Rick did an awesome job finding the best rate for me. I am grateful 😀

Rob and Richard were great help me fine the right locker and help me pick out some boxes. I will always recommend Public Storage in Palatine!!

Richard, took care of me, nothing but great service

Used the online reservation and express check in - very easy to use. Called the site and made an appointment with Rick to complete my move-in. Rick made it all so easy. Showed me the unit to make sure it was what I needed, and then we completed the process. The facility is clean and orderly, and Rick made the process super easy. Thanks, Rick! I'd recommend this facility 100%.

Clean, reasonably priced, and easy to get in and out of. Used a unit for a couple of months while moving locally. The staff was very helpful and polite. Would definitely use again if we have the need for storage.

Rick was helpful and patient

Richard is friendly, kind and very polite

Thank you very much.Rick

Was looking where to move my things then stopped by this storage and let me tell you Rob is probably the chillest and nicest employee made everything a breeze and we had a storage unit in 5 mins. Definitely look for Rob when you stop by to ask questions or get a unit.

I can in to make a payment for a year and Richard was able to transfer me and save me a lot of money he was great and helpfully

Richard was great he help me out a lot

Great property manager!

I'm here from FL and richard and martez walk me through everything and made easy to rent

Rick and Martez provided great customer and very nice. Totally helpful... Totally recommend this facility

Came in a talk to martez and Richard very friendly and Knowledgeable

Great place. Awesome service .

Richard was very helpful and knowledgeable about all the units. He help me figure out what was a better fit for my needs.

We have been using this storage place for about 4 months now. No real complaints. Manager is friendly.

Richard is great! Great experience!!!

Richard was a lot of help and very friendly. Great property manager

Richard helped me out with all I did... he really did a good job.. Thanks

I ask manager Richard about renting lockers he a very nice guy and knows his stuff

Quick, painless, and knowledgeable. Rick is definitely a contact I’d want to keep and refer! RICK YOU'RE THE EFFING MAN!

Rick and martez was great. They help me fine the right spot for me

Shanena and Richard was great they show me 3 unit to I found the one that I like I never did this before and they made it very easy

Spoke to Rick and got everything done fast. He is very informative, professional and answered all my questions. Even allowed me to test fit my car in the storage unit. He never rushed me the whole time I was there. I feel truly happy about the experience. I do wish there is a left turn lane for public storage. Other than that great experience and happy with my purchase.

New management team is amazing!

Shanena was absolutely wonderful, and made the process of renting a space with Public Storage. She went over the entire contract, made sure that I saw and approved of the space, and was friendly, courteous, and a lovely person to work with.

Great customer service! Very helpful! Recommend talk to Rick!

Thank you Martez for helping me and my wife find the best unit my wife is still talking about you and your jokes we will be in to see you about another space for my mom

I was looking for a unit for for storage and 2 parking spots and Richard helped me out to accommodate my situation he is very friendly and keeps the property clean and safe. Don’t want to go to any other place because of the service and accessibility to highway.

Great place to rent! Easy access right off the highway and friendly staff!

Great manager the best in town

Very clean, great service, very friendly staff

Great customer service

Great prices....great manager. Appreciated his kindness to me and willingness to answer all my questions. Thanks rick

Clean. Sam is very helpful. Easy to rent

I went in last weekend after making a reservation online and using the express check in. It was super smooth. I worked with Rick and Brian. I was given a tour of several units in the size I wanted before signing anything to ensure I liked the size of unit and the facility. I was even driven to the back of the lot in a golf cart so we didn’t have to walk. They were very helpful with all my questions and were straightforward with everything. 3 things to know: The gate code pad requires you to get in and out of your vehicle to enter the code assigned to you (everyone has their own specific entry code) The 5x5 units require a specific kind of lock you need to purchase from Public Storage for $20 They require you to have or purchase insurance on the units. If your homeowner or renters insurance covers storage units you can use that and decline the Public Storage insurance plans.

Best service

Richard and Todd great Guys!! Great customer service

This public storage is real good managers are nice they're all of them I still think their rates are too high

Came in last week promised Martez a review for his out standing customer service.

Rick did an amazing job of showing me the units work out well.

Great place my aunt (donna)was there talking with martez. His humor and hospitality was amazing. Thanks martez!!!

Great Facility!

Martez and Rick performed their responsibilities with laughter and professionalism. Enjoyed the experience of doing business.

Martez and Rick , I really appreciate the help you guys are the best. Keep up the good and hard work 💪💪😉😉😉it pays 💪 off

Great service!

Phenomenal service from themanager. Dennis is supet

Richard did job

Good service thank you

Paul good service

Dennis the former manager that replaced by Meghan got replaced by Meghan again... Dennis was very cool, however Meghan has an air of bitchyness about her! I no longer do business with them! If anyone finds out where manager Dennis went, please post

It's always a pleasure to see Kelly and Paula. They've always got a smile to greet me and ask if they can help me with anything. I've been a tenant for 10 years and they treat me like family.

Great location Dave was extreamly helpful with moving out great customer service will definitely come back and highly recommend

HORRIBLE! Have been renting a unit since September of 2018 and it seriously is the worst location ever. Haven't been able to get into my unit for the last 2 months because of all the ice and snow not being removed from the property properly. The gate is always WIDE open, no need to use a code because you wont need it. Units are supposed to be climate controlled, something that makes the prices of the unit a bit more expensive but they aren't when emptying my unit I just about froze! But yet they are able to up my rates by nearly 12% with no notice? Seriously I will never rent from this company/ location ever again. I don't suggest you do either! Spoke with the onsite manager she really could have cared less.

Paula Jabree & Kelly are phenomenal , great customer experience

PAULA was very helpful and kind. Took her time to get me set up and everything. Very friendly

Lainie was such a help and made renting the storage unit a breeze! Thanks for all your help!

Lainie was awsome!

Paule was friendly

Laine was very helpful

Came here on Saturday at 1:30 pm (during office hours as stated on door) and no one was here nor was there no sign stating they were closed today. Online states they are open...annoying. When I tried to call no answer besides a recording.

Paula was friendly and helped me out with a storage.

I only gave them one star because I had to choose one star. This is THE WORST storage place. DO NOT DO BUSINESS WITH THEM. THEY messed up my auto pay and I wasn’t even a month late on rent and they threatened to sell my stuff and then charged me over $100 in late fees. I was standing out in the cold waiting to see the manager and she was sitting in her car on break, saw me and continued to just sit there and not help me. They have no idea what they’re doing and are horrible horrible people. Please don’t make my mistake and give them your business. I’ve used many other storage places before and this is BY FAR the absolute worst. I haven’t been here for 6 months and I’m taking my things out and never ever going back. I can’t even express how utterly horrible these people are and how they run the place.

Paula did an awesome job very kind and sweet.. ... great people skills ... answered all my questions in a professional manner ... glad I cane to the right place ... thanks again for your service

Dont recommend getting a storage here. If you want to find your bags ripped and find mices and rats go ahead be my guest. For the past weeks my wife and I have been trying to get in contact with the MANAGER we left voicemails. No one is listening to us. We need clean storage unit.

Paula and Sam (employees on duty) were very friendly and accommodating even with the rainy weather. They answered all questions and were efficient to help me get my space. Would recommend!

Paula was excellent

First time with public storage really friendly and good people .. plus the recommendations for the storage unit price was at my budget too i would recommend it to anyone trying to store personal stuff

Paula was very friendly and she was there both times I came in to check out the storage unit before finally booking it. We are using it to store two motorcycles for the winter. We managed to barely fit them into a 5'x10' unit. We couldn't find a better deal anywhere around. The service was great. Getting in and out is easy and there is always someone on the property keeping an eye on things. I highly recommend this Public Storage location.

Paula at the front is AMAZING she's so friendly and really funny. They keep their storage units clean and professional. Great customer service and atmosphere! Love it!!!

PAULA was awesome painless and smooth transaction and walk through

Very clean storage area. Paula did a great job reviewing my options.

Great and easy service from Paula, super quick phone response time!

Paula was very helpful and made everything so simple during a stressful moving time!

Just got a Unit and Paula was super helpful and nice. Happy that we chose this location :)

Dale & paula are so nice persons, the explaned very well all my options renting the space, thank you guys

Very competitively priced. I have had issues with water leakage twice over 4 week span. Reported it the 1st time but not sure it was ever fixed. They did however offer me a move to another unit. Its just too time consuming for me to do. Counter people very pilot, courteous, and knowledgeable. I am however surprised occasionally to see the gate in the open position. Security?

Paula was nice and very helpful.

Paula

Paula was very knowledgeable and helpful good service

Moving within this month and Jo was super helpful and easy talk to about things that I would need and explained how secure the storage units are and overall gave great customer service. I will honestly recommend this location to everyone I know now.

Rented a storage unit yesterday, and Fatima , Molly, and Aiden were all very nice , and helpful. They walked me through everything, and explained how it worked. I am very happy I chose to rent there. Thank you!

Today Aiden took me around to see a bigger unit and she was SO HELPFUL and knowledgeable! I was so impressed with her upbeat attitude and her friendly demeanor, not to mention how helpful she was in picking a unit that would work for me and my current needs! Thank you, thank you, thank you! Meghan and Doug took me around today. They were so patient, I was extremely anxious and put off the appointment I had for yesterday. Clean nice office. They took me to my unit and showed me around, gave me tips on how to use the unit, and clearly explained all that I needed to know. TY TY TY :)

Excellent explanation of the use of the property by Aiden, thoroughly explained all the policies to me this morning so that I understand everything well. Walked with me to my unit to make sure I was happy with what they offered, if there was any problems she would take immediate action to make sure I was happy. Excellent customer service.

Giovani was amazing, very helpful and guidance with storage!!!!

Molly and kelsey gave me a great service.

Great

Kelsey Its was a great person, with great smile, really nice person told me the step and show the storege, she is a great worker,

The Associate who rented me the unit was Jovani. A real cool troop and likeable. He took time to explain the location, hours, how I can enter the facility, regulations and all other particulars. I like this location, and I would recommend it to friends & family.

Came here to rent a storage. Aiden was very friendly and helpful! Aiden provided an outstanding service! A+++

Great service! Secure and safe for your belongings

Had service by Jo he did great with assisting with a new storage space & providing Information!! Thanks Jo!!

Jo was very helpful!! Very nice and complete!

Meghan property manager @ public storge dundee rd... Great customer service! 5 star's.. Thank you....

Meghan and Tony are wonderful! Best customer I’ve ever had! They were so helpful and went beyond and above! Thanks guys! I have had an unit for over a Year and have never had a problem! Thanks again

Meghan is very helpful and informative.

Nice clean facility. Dave gave us outstanding customer service. Quick and easy. Thank you!

Friendly and

David was very helpful and professional! Very easy to deal with

Meghan was a huge help! Fast, efficient and very friendly and accommodating!

Adequate place clean storage units staff helpful enough

Meghan was great to work with and proactively alerted us to a problem with our lock. The unit itself was "ok: for outdoor storage - just be sure to buy the humidity remover as one piece of soft furniture was damp when we moved out and boxes were a bit "soft" - evidence of more humidity than we expected.

The place is ok, some truck damaged our storage unit, they have not fixed it. They called today and stated that they will be renovating the facility over the next quarter. Great follow up phone call to address the issue, we will see going forward what changes will be made.

Si meyudño bien

Great place and Meghan was extremely helpful with some tough issues.

Office person was and is outstanding and so helpful. Thank you

As storage places go, Public Storage in Palatine is one of them. Nothing special here to speak of. I came here because it was cheap and fairly close to my house.