Shane a was amazing and helped me with finding the perfect space. She was helpful and we’re happy to come here!
It’s been great experience for me and I want to thank Shanena for helping me to set up my account she was very helpful and I really appreciate that , let’s go public storage ❤️
I've stores here for years and will recommend in the future. Shanena was so helpful and showed me how to use the app, I'm happy for this company!
Needed storage for our move. Very easy to reserve a unit online and same for entry code for the location. Awesome experience and easy, will use again!!!
Shanena was so helpful and sweet! Rented to me in no time and now I’m happy I’m storingat this location.
Shanena was awesome in helping me get set up with my storage unit! She is extremely friendly and knowledgeable. Best customer service I have ever had at a storage facility!
Shanena is amazing! She always helps me with payments and she is a smart young lady. We’re so thankful for her.
CHRIS WAS MORE THAN HELPFUL EXPLAINED IN DETAIL THE CHARGES AND WHY AND WAS VERY ACCOMIDATING TO ME AS I AM IN A WHEEL CHAIR AND SHIWED ME TH PROPERTY AND UNIT
I’ve been storing here for years and the manager Shanena is always helpful. Will definitely recommend!
The manager Shanena was super helpful and kind!
Clean place. The manager Shaina knows a lot and taught us how to use auto pay so we dont have to think about it.
The manager Shanena is great she helped me move to another space and save money!
Great experience! Best price in the area, very nice staff, and a clean space. Would definitely use again if I need storage in Arlington Heights.
The manager Shayna was very helpful with renting when I needed help. Thank you!
Shanena was very lovely. She helped me rent a space the same day and she made sure to show me where it was before I left. I will recommend this location for sure! Thank you!
Shaina was very helpful and the unit was clean and easy to find. Thank you!
The manager Shayna was very helpful and sweet. Thank you for your time!
Shanena was fantastic at finding me a new space when I was in a time crunch. Her service was amazing, friendly and she went above and beyond her role. Thank you so much!!!!!
Shayna is so helpful! Great service.
The manager Shanena is awesome! I've rented here for years and she's helpful, and courteous, and even found a great space for me to move to.
The manager Shanena is awesome! I haven't been to my unit in years and she was super helpful with the app and patient. Thank you!!
The manager Shanena is so helpful and the app is convenient.
I was a long-term customer here. The speed at which they raised my rates was ridiculous. They definitely are NOT trying to keep you as a customer. By the time I pulled out the last of my stuff, I was paying almost double the rate I started at. I watched many folks moving from unit to unit at the end of a month to try to stay at a "new customer" rate. That's just not feasible for someone with multiple units and at least one being a packed 10x25. The rates they charge, the least they could do is have a restroom available. The upsides were that it was convenient and the fact I could open doors and gates from my phone.
Shanena is absolutely the best! Top quality customer service! Thanks!
We were just evicted from our apartment after the passing of my Step Father who was the breadwinner of the family. We stayed as long as we could but alas our time ran out. Public Storage was there for us and I'll forever be grateful for how FAST and EASY it was to walk in, get my unit, and in ten minutes I was driving through that gate. 10/10 service!!!
Shanena is awesome, professional, and extremely helpful! Great at her job and very personable.
Very helpful staff! We researched a unit online, but found it was too small for our needs. We contacted the front office, and Chris was very helpful in cancelling the rental of that unit and finding us another unit that met our needs. He also made sure we got the right discounts and explained everything really well. Thanks, Chris!
Chris was so helpful. I got a great tour, great explanations, and helped me set up everything with great clarity
Shanena is awesome, professional, and extremely helpful! Great at her job and very personable. Easy access to the unit and the facility is clean!
Shanena was extremely helpful and knowledgeable I greatly appreciated all assistance today
Shanena was helpful with the app install!
I met an angel at university drive, public storage called Shanena and she went out of her way to help me out, she has all the customer care professionalism, she really handled me well.thanks to her for the good work.
Thank you Shayna for downloading the app.
Shanena has been nothing short of exceptional any time I had questions or needed to make a change with the storage unit. Would definitely recommend this location.
The manager Shanena is very sweet. And is such a attractive young lady hope I won't get her in trouble lol!!! But seriously she is a big help accommodated me with a larger unit so I can move my stuff on the same floor kudos to Shanena....
Shanena is awesome and helpful! Thanks for all your help.
Shanena Was a delight, Very helpful & knowledgeable about everything. Thanks!
Shanena does a great job! Very personal, helpful and professional
Shanena was GREAT to work with!!!
Very friendly staff. Nice facility.
They got a toilet here and everything
Shanena was very helpful! Thank you for being so informative on every process!
Shanena was great! She got us into and out of our unit with no issues. The facility is clean, well lit, and easy to access. Plenty of carts to help you move in!
Shanena was very thorough and quick to help us, pointing out many great details about the rental. Nice clean facility, and very secure. Thanks!
Shanena is very helpful and it is very clean, we will recommend!
Shanena is helpful and the app works great
Shanena the manager is very nice
Very clean and the manager Shanena is knowledgeable and helpful. Would recommend and the app, it's so easy!
Nice. But not there. Phone number inaccurate.
Shanena is awesome and very helpful! Would definitely recommend. She was really patient helping download the app!!!
Thank you Shanna the app works great
Wonderful customer service!
Wonderful service by Shana at Public Storage. She helped me to establish the account, showed me the storage unit, and helped me with all the paperwork. She helped me with patience and a genuine willingness to answer all my questions and just really made me confident that I made the right choice!
She was professional and pleasant and is a credit to Public Storage!
We placed a reservation to come in & view the unit to get an idea of the size & space before we can confirm the order. Within few min. Shanena reached out to us which was very helpful. She sounded very courteous & helpful, so we confidently booked an appointment to visit the facility. She happily greeted us upon arrival, showed us to the unit & explained us how the reservations/cancellations work. She made us feel comfortable as this is the first time ever we are planning to do the move ourselves. She understood our hesitation and provided many available options with other locations as well. Great job !! Kudos to her.
Came in looking to lease a temporary space while moving. Shanena was friendly, knowledgeable and answered any questions we had. Customer service A+! Don't hesitate to do business here. :)
This company has always been my go to. The manager Shanena is knowledgeable and patient. Exceptional customer service all around!
Shana is absolutely amazing!!! We came in January to rent a unit and she was very friendly and very compassionate with our situation. I had called her yesterday explaining our issue and offered to transfer units to one suitable to our needs. I went in today and switched units and there was ice in front of the door she immediately ran out to put what she had left of ice melt down and went and got a gentleman (very friendly as well) to put a more industrial melt down so we didn’t get hurt while moving our items. Thank you for going above and beyond!
The young lady Maleigha helped me getting set up over phone for a unit I was looking into before I move thank you.