Public Storage Self-Storage Units at 5733 North Broadway St, Chicago, IL
4'x4'Online only price$ 40/moSmall 4'x4'
$ 40/mo $54Best Price Label
3'x4'Online only price$ 43/moSmall 3'x4'
$ 43/mo $57Best Price Label
- Inside unit
- 1st Floor
4'x4'Online only price$ 43/moSmall 4'x4'
$ 43/mo $57Best Price Label
4'x10'Online only price$ 72/moSmall 4'x10'
$ 72/mo $96Best Price Label
4'x10'Online only price$ 81/moSmall 4'x10'
$ 81/mo $108Best Price Label
- Inside unit
- 1st Floor
8'x8'Online only price$ 96/moMedium 8'x8'
$ 96/mo $127Best Price Label2 units left!
8'x8'Online only price$ 109/moMedium 8'x8'
$ 109/mo $146Best Price Label
- Inside unit
- 1st Floor
8'x12'Online only price$ 116/moMedium 8'x12'
$ 116/mo $155Best Price Label
8'x12'Online only price$ 163/moMedium 8'x12'
$ 163/mo $217Best Price Label
- Inside unit
- 1st Floor
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Self-Storage Near Chicago
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Edgewater Storage Units Near Lake Shore Drive
This north Chicago Public Storage, located in the Edgewater neighborhood at the intersection of Broadway Street and Hollywood Avenue, is a convenient self storage location just a few blocks west from the north end of Lake Shore Drive.
Perfect for braving the elements year-round, all storage units at this facility are indoor storage units with access from inside the building.
Less than a half-mile from the beach, a 5x10 storage unit is a great place to keep everything needed for a fun day on the shores of Lake Michigan, including sandy chairs, toys and beach blankets.
A 10x20 storage unit is the perfect solution for families living near Nicholas Senn High School who may be outgrowing their current space, allowing them to store large furniture, appliances or just boxes of clothing and belongings close by.
Just a few minutes from U.S. Route 14, it's an easy storage facility for customers throughout Edgewater, Rogers Park, West Ridge and Uptown.
The rental office is open 7 days a week and also sells packing supplies, including moving boxes, tape and bubble wrap. Moving carts are available to use free of charge to help haul over-sized loads.
Public Storage is proud to serve the Edgewater community and greater Chicago area.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 235)
Nice and clean storage space. Terry, very nice and helpful receptionist, thanks!
Although I came into wrong public storage with reservation. Terry helped me out and made ita smooth transition...thanks
Great!! Terry definitely did a great job assisting me today with my move in.
Terry was very helpful - showed me my initial storage and then helped me navigate the system to revise my reservation in line with expectations. I am very satisfied with the service.
The manger Terry was the most redeeming thing about this facility. He will work with you if you can't get a payment on time and he is super nice. The second floor is hot as the seventh ring of hell in the summer time though. The storage space was readable in price when I got it in 2015 but every six months it went up drastically. The hours of operation make it hard to access your belongings if you are a 9 to 5 worker.
Terry is amazing! Great customer service! Made this moving experience great! Thank you so much!
Shoutout to Terry! Great experience.
Very nice man, even when I knocked very rudely Terry gave me nothing but kindness. I was stressing all day about this and he really put it to ease. Thank you Terry
Terrific service from Terry. Very personable and helpful. Appreciate his patience and help!!!
I answered this post on Facebook I came down to pick up the stuff all it was is outdated food junkie furniture trash nothing worth of value I figured all they wanted to do is use somebody to clean up their storage units for free I don't know what turnip wagon they fall off of I strongly advise don't answer any posts such as this on Facebook or do not offer any kind of service you'll be wasting your time
Jorge was very helpfull and timely. Great service!
Just recently moved into my storage and had the pleasure of meeting terry what a helpful guy he was very polite and patient I just wanted to thank him for help!
This is our second year and we plan to use for two more years. Units are clean ". Customer Service is always Great & Fast💪
Terry is an awesome guy, very helpful and help me with everything I need.
Terry he is good service
great experience so far. Customer service is EXCELLENT . the woman who help me was friendly knowledgeable and just an all around delight, from showing me to my unit to showing how the locks worked to secure my unit. Def recommend
Horrible! DO NOT RENT here!! Our unit had a break-in and we were not notified. Our locks were changed without our knowledge and for the past week we have been trying to access the unit finally got in yesterday after all the hassle and to our surprise one of the box was opened and the belongings were everywhere. We cleared out the unit immediately. I am in the process of filing a police report.
In my opinion, and from my experience, this place operates very poorly. They increase your rent without notice. Mine went from $35-$106 … same unit! Nobody is ever available to discuss these price increases. I would not recommend.
There’s not enough time in the day to say everything that’s been bad about this place over the past several years that we’ve been there. The hours continue to shrink it’s impossible for anybody working a 9-to-5 job to get there during the week before they close. they close at 5 PM on a weekend which we use our space for commercial purposes so that’s very difficult. They had a flood or something which our unit ended up sitting with pooled water and they did not call us to let us know to check our property which caused mold on half of our stuff. We are severely allergic to mold so now we had to get someone to help us with that. They almost never have a cart by the door, there’s only one for the entire building. The bathroom has been locked for two years and there’s almost never a staff person around when you need one. on top of that, the price has doubled since we’ve been there. Bonus. After their fire prevention went off at some point all do our stuff was coated in Fire retardant. We were never notified to check our unit this caused a ton of extra clean up work before we could user our property for an event. Wish it was better because the location is convenient and we’re loyal customers but it’s been very disappointing.
Staff is great, Terry was quite helpful with the check in process. Shena was also super polite when I came in for a lock return. Update: My unit was one of 45 units that were burglarized at this facility. The police are investigating. However friendly the staff, the security of your items matters more. My unit was locked and secured in accordance with the company policy and it was not secure enough.
Absolutely awful place, broken into twice in one week, valuables were stolen from my unit and the power was out when I arrived so I couldn't even get into the building. Never anybody at the management office to answer calls and no one around to make sure security is tight. Store your things at this location if you want them stolen.
the women that works there named sheena is best she made the whole experience easy for me which made my day easier and i greatly appreciated that she deserves a raise in my book need more people like her
Terry Iwas very helpful.thank you
Service was great thank you for all the gratitude and good good patience and understand what's the name Mr Terry thank you hit the post
Greedy corporation that will give you a low price the first month but will raise it double the second month and keep raising it from there. We started at $50 and in less than 2 years we’re almost at $250. Refused to not only discount our space for charity or even wave taxes but also took money from us that could have been used to help those in need. Awful attitude towards nonprofits and it’s the whole company not just this place.
Great Service! Thanks Mr Terry.
Love the facility and staff including Terry. Only thing prices would change every 6-7 month other than than location clean and we'll secure
Came in to pay my bill an Terry always gives great cusomer sevice.
Small facility, no manager on site, dirty, dusty concrete floor with garbage left by others, rude customers block the drive in making it impossible to get into your unit, especially when you are in a hurry. I didn't like that place.
Storage unit has leaked multiple times, destroying several hundred dollars worth of merchandise. Management is continuously unable to be reached. There are literally puddles around the facility after a heavy rain. Avoid this place.
Terrible storage facility with very damp interior and extremely limited access hours despite the fact that you are supposed to be able to unlock the gate with a code or from the public storage app (contactless entry). There is never anyone working here even during so-called “business hours” so why should access hours be so limited? Do yourself a favor and store your stuff elsewhere.
Terry was a fantastic guide throughout the process. Super easy and painless
Amazing service from a friendly Terry🙏🏽
I highly recommend against renting a unit at this location. I Have rented various spaces here for 3 years, each time getting larger units. Just moved into a new unit on the first floor, got settled/organized and have been told I need to vacate the unit for work on the building… the proposed replacement unit is smaller and on the second floor and is not an acceptable alternative unit. No discount has been offered for the inconvenience of moving, the change from the first floor to the second floor, or for the reduction in unit size. Appalling customer service for a long term customer. Other remarks on this location: They have slowly reduced access hours of the years to the point that it can be tough to get into my unit on a workday. The elevator has no light so when the door closes it’s pitch black. This is also not a cargo elevator. It’s almost impossible to get in touch with a human being when things go wrong and this location has no permanent employees. There used to be a complimentary cart to use, but that’s been missing for a while. Multiple times I’ve tried to access the building the access system has been down. The main door to the outside was broken and wide open for about two weeks during one of the coldest stretches of winter. In conclusion, go elsewhere.
Terry gave wonderful service!!!
I have a great experience with Terry renting my unit. Thank you.
Rented a unit at public storage from one the attendants on duty by the name of Terry he was very nice and helpful. I can always count on him for information and instruction. He makes every visit to public storage go as smooth as possible and stress free as well. 👍
Very good. Terry was great. Very professional . Highly recommended
Very nice gentleman help me upgrade a size unite …I was very pleased Thank you Terry
Terry has been very helpful with all of my needs while storing at public storage
Terry gave excellent customer service.
Terry was very helpful. He was polite and was able to answer all of my questions.
Stopped by the Public storage to pay my bill and met terry he helped me with attention very nice and kind
Great customer service from Terry! Polite, professional, and efficient.
I came to the store to make a payment and Terry gave great customer service. Thanks
The best service I've ever had at a storage facility.JORGE changed my storage without a fee.
He is a nice person facility is clean, I'm able to not only reach the management but can communicate with Terry as well.
Terry always helps me with what ever I need
water damaged books and pictures, only been here for 5 weeks and its all ruined. we're way in the middle of the building so it either came from another unit or a leak in the pipes. make sure you don't store anything you don't want wet and moldy here
Used this place to store extra items for work and it was very convenient.
Good prices and everything is automated. They also have dollys you can use when you're there
Jorge was great and walked down to this location and was very kind and patient with me while I took out my first storage space
Found this place via Google and wanted to contribute. Much better pricing that local competitors and we were able to do the full transaction completely without human content. The process was a little confusing at first but the virtual assistant was helpful and patient as I figured it out. Still not sure I parked in the right place but I did enjoy being able to pull in the garage when unloading. Made me feel safe and access was fairly easy once I figured it out. Overall I am glad we picked this place.
It's only okay because I fell coming out of the building and called to ask them to place a Watch Your Step sign to help future customers from going through the pain and suffering I went through. The guy I spoke with said he'd get right to it... and to this very day no signage has been posted. Buyer beware!
The pictures speak for themselves.
Mr. Terry provided excellent Customer service to me and made sure l understood everything in detail about my monthly bill payments and this Public Storage Policies. l am a very happy client. Thanks Mr. Terry.
Terry was great! He waited for me when I was late. He got me the required storage that fit my price range and my things. Terry has one of the best customer service experience I had.
I had a wonderful experience with this public storage. Terry was potentially one of the best customer service reps I have ever had the privilege of meeting. He answered all of my questions, provided tips and tricks to a first time storage user, and made my experience the best that it could be. Public Storage, please recognize Terry for his amazing talents. He is the reason you have another satisfied customer!
Charles is professional and attentive. I will recommend to anyone looking for good service.
Great great service, convenient, no abs! Shout out tovAbe......great job dude!
Stopped by public to pay my bill boss man Terry took care of me the right way!!!
Just cleaned out my storage after two years! Great costumer service, always polite and helpful. My items were safe and in the same condition I left them. Starting rates are great, but be prepared for rent to increase every year. Would trust this place for future storage needs.
Rebecca has amazing customer service. I really appreciated her help and knowledge of everything in the building even though she said she just started in this location recently. I work in the service industry and will always appreciate great customer service like Rebecca gave. Thank you for walking me through the steps slowly and thoroughly.
Terry was AMAZING help to me in navigating how to register for my first storage unit. He followed up a week before my visit to check in and had a professional and inviting demeanor through the entire process. If every Public Storage facility had a Terry, you'd put UHAUL out of business! Thank you Terry!!
Terry was a Big help with helping me find a unit that would best suite my needs.
Mr. Terry Gardner has excellent customer service. I was very happy that he also was following the covid-19 rules as far as masking. Thank you public storage for hiring a person such as Terry that takes pride in his job.
Hey Terry has been gud & service here been excellent
It's open to the public but, make no mistake, private things happen here too. Storage indeed.
I moved in not long ago for a temporary storage situation until we move into our new apartment while it gets remodeled... Anyways, during the tour the lady who helped me stated that the elevator shook a bit while going up but they were going to fix it, it's been some time now, I've gone to put stuff into my storage about 5 times already and every single time the elevator is out of service. When we moved in, we had to take everything through the stairs which was time consuming and a hassle as we had to put a two bedroom apartment into a storage unit. I am just a bit upset that the elevator isn't fixed and its always out of service... Do not get a unit on the second floor. Otherwise everything is clean and the staff is quite friendly.
I visited the unit after making a reservation online, Sheena contacted me to confirm my appointment to which I attended. She explained everything in detail to me as well as provided me with different options for storage space to ensure that the one I reserved fit my needs. Sheena was very helpful and extremely friendly! I very much appreciated her for making the process seamless.
Just moved out. Never had a problem here. Great place!
Nikka was great when helping me pay my bill.
Just moved out and Emmanuel was a huge help
Angela was great!
Just moved out and didn't have any problem while here.
Can a car be stored here? We plan to visit a friend near your facility for about 2 weeks and I know parking is not always available near her.
I want to give a shout out to Lea-Ann! She was called in after an employee didn't show up for work, but I'm glad I got to work with her! As we started to look at my account an older woman, quite infirm, came in who had various issues. Lea-Ann showed extreme patience, kindness, and resourcefulness--truly above and beyond. When it was my turn, she showed me the available spaces, offering fabulous customer service, and straightened out my account so I could transfer to a new locker. She's a keeper!!! Employee of the month in my book!!!
Another great experience with these guys. Love the new look outside too!
Elevator down and 120 degrees on 2nd floor
Public storage is a company that exemplifies everything wrong in America. I intended to move out of my locker on the first of August. Come to find out the business elevator is out of order. After waiting a week I went to get some tools for a job. That is when I discovered I was locked out and had to pay for the month plus fees in order to access my parents. I'm paying for a space I had no intention of being in and I'm still waiting for the elevator to be fixed so that I can move my stuff to my new apartment. I definitely recommend paying a little more and getting better service. Their corporate people don't return calls and just demand that I continue to pay ransom for my parenting.
Fast and easy storage! The employee who assisted me, Emanuel, was really nice and helpful, and the whole process was painless and streamlined. I highly recommend storing your things short or long term here. Thanks again Emanuel!
Kim was very helpful. Elevators were down but was able to get a good rate on the first floor.
Sheena was such a big help! The elevator was out and she took the time to help me find something that would work. Love her!!
Great customer service at this location! Kim was wonderful to work woth!
Fast, friendly, accommodating. Emmanuel was very helpful and courteous.
Kim was great and the location was extremely convenient
Kim was excellent, and very helpful. She made my visit very fast and easy, I was in and out just like that. I feel save storing my items here because there is great security! Prices good, and she got me the right space at the best price for me. Great location, I will be a life-long customer!
Emanuel was helpful and made the process quick and easy!
Kim was a great manager and very helpful when it came to finding a unit! The building is in a great spot near the Loyola campus.
Kim was awesome! Very helpful and informative. Building is very clean and safe.
Emmanuel was super helpful and friendly. The location is convenient, safe, clean and reasonably priced. My husband and I were very impressed with everything!
Emmanuel and Kim was terrific they were friendly and knowledgeable. I love that it has a garage, so convenient
The facility is clean and secure. Kim gave great customer service by being thorough and friendly. I recommend this company.
Public Storage was quick and efficient. They had a variety of spaces including one that worked perfectly for me. Jorge was knowledgeable and professional; he made the experience painless.
Emanuel was friendly and helpful. Really patient and able to answer all my questions.
I had to rent a storage unit very short notice. The facility was clean and easy to find my way around. Kim was wonderful and extremely helpful and nice. 10/10 customer service experience.
Kim was very helpful and friendly with my move -in!
28161 My representative Kim was a great host walk me through and showed me everything.
Enjoyed speaking with supervisor, the convenience of location, accessibility, and helpful staff.
Really terrible manager there. VERY foul mouth.
Kim was super helpful showing me the unit and how the storage process works. Very friendly and easy process! Easy in easy out for storage.
Exceptional cleainiless, space and customer service. Recommend. Kim adviced me perfect size for my stuff. I like that the sidewalk were shoveled..cameras all around I feel good to store my stuff at this location. Great service. Thank you.
Kim was awesome. Big place good prices great security.
Kim was great! She showed us the different units and helped us to get a great rate! The building is very secure, with a garage door you can pull into to unload the car. They also have carts you can use to load/unload so that you don’t have to carry all of your things. Very clean facility with long hours of accessibility!
Kim was very helpful showing us the facility and how the storage process works. Very friendly and easy process! Easy in easy out for storage.
Theresa was very helpful and cooperative. Helped me moving in and out. Sure, I recommend this storage with such a freindly staff.
Very friendly and helpful staff specially Theresa i strongly recommend this store for storage.
Great facility, good pricing, and easy to set up an account, load, and unload your stuff. Kim was especially helpful and knowledgeable. I highly recommend.
Kim’s service was excellent. She was very knowledgeable and friendly. We definitely appreciate the time she took to walk us through everything that we needed to know. Two thumbs up!
Kim was great with the service! Made it smooth and easy! Blog is wonderful
Kayla was amazing and she made this 100% easier than I thought it was going to be she's amazing, Kayla is working she will make this a lot more fun and way easier than it needs to be
Just got a unit at public storage. Well run establishment. Thank you for the exceptional customer service Emanuel!
Emanuel did an awesome Job!!!
I was at your facility today at 5733 N Broadway Chicago IL. I was inquiring about renting. Theresa waited on me she was very helpful and polite. She showed me different units snd she also had a great summer Promo! Faciity was very nice and clean. I forgot my Id. I wish everybody was as friendly and courteous as Thresa.
I stoped by to get storage unit I was helped by Emmanuel who was awesome will definitely recommend this place.
Very helpful and nice people :)
Came here to get a storage unit for the summer for a bunch of my college apartment things and Theresa was so very helpful! She showed us the unit and made sure we got the price we were quoted! Definitely recommend this facility as they were extremely helpful and accommodating! Thanks again, Theresa!
Theresa was so sweet! She was very helpful and made sure that our price would be what we saw online! Great service and clean storage units!
Renting a unit was very straight forward and easy to do! Emanuel answered all of my questions and was very friendly. I would recommend Public Storage to others!
We are a long time customer and we are endlessly pleased with their service. Bill has presented an exceeding amount of customer support and service.
The service is great at this location and Bill is very helpful and friendly. I would recommend this location to everyone. Thanks for making me feel welcome!
Bill was very helpful, professional, and polite. He even called after making my reservation to offer me a nearby location with longer hours.
Bill is helpful and friendly great place to store your things
Bill was great! Good storage at a great price!
Sheena was very helpful and nice, and even assisted me to move my stuff into the unit. I would highly recommend this location. Good experience!!
Storage here is clean and FLAWLESS. Shout out to the property manager Kayla. She was very understanding of my last minute moving situation and even sacrificed her personal time so I could move some things in at the last minute before they closed. The location is clean and organized compared to other storage facilities I had seen. Thank you again Kayla!! You rock!!
I noticed the great reviews are all about employees at the supplies store. While their prices are the same or higher than other storage places, this storage facility is never clean, some people seem to live there and the trolley carts can't be used out of office hours. Also, they close the access to the units about half an hour before the hours.
Easy. Affordable. Great Service!(ask for Bill)
Came in to buy boxes and Kayla had amazing customer service thank you!
Came in to rent storage Kayla was here to give me all the information I needed she was a big help thank you.
I came in to get some moving supplies office was very clean. An employee by the name kayla was very patient and respectful. Great customer service. I will recommend this place to family and friends
Nice units, not expensive, hours not great. Close @ 5 on weekends, not convenient but 7 days open @ 6am
Cheap nice place. Awesome staff Kayla rocks.
I came in to purchase some boxes for my move soon, & an employee by the name of Kayla helped me! She was a great help & a very patient happy employee. I will recommend this place to family & friends!
Great customer service thank you kayla
She was very professional an also helpful. She was a delight to talk to. She would be a perfect candidate for a raise. She is great.
Expensive,hot and not very clean
Stuff really helped me. Kayla is awesome! Thank you!
This location is so friendly and helpful. An employee named TJ helped me purchase boxes and also helped me look for storage space. Great staff! Thanks so much!!!
Carmen was amazing she helped me purchase some boxes. She was so sweet and knowledgeable. She made my day and took care of all my needs!!
Recently bought moving supplies, Carmen was great. She knew exactly what I needed, and taught me how to wrap my stuff. Thanks Carmen, you made my move nice and easy.
Carmen is friendly and takes time to help me out and answer any questions I have concerning my unit
I came in to buy some packing supplies for my move, Carmen recommended items I thought I wouldn't need. She described the importance of using them and I appreciated that. Moving is stressful but at least I know my belongings are safe.
Came to this location for a few boxes and I met Carmen manager at location she was very nice and very helpful would definitely recommend this location.. Thanks Carmen
Carmen is a great manager and really helped me find the right space to fit my belongings. I highly recommend it here!
great customer service
Carmen has exceptional when it comes to the sake of her customers she is always willin to go that extra mile if available. Thank you Carmen
Terry the face kitty manager was so awesome... ...helping with securing mattresses to the car & showing us the way and all. Thanks Terry
Came in to public storage to purchase some boxes for my moving. I came in with my mind set with what I wanted to get when Lazaro Aviles ask me what would I be packing, told him the usual stuff people pack when he recommended a quick pak. Definitely made my life easier not having to purchase everything individually when everything I need was in a box pretty packed. Thanks Lazaro right on man.
Carmen was very helpful, and friendly. she informed us about different sizes of storage units base on items l needed to store. I recommend this place for storage.
I love this public storage excellent customer service went in today to purchase a few boxes the manager Carmen asked what I was packing once I told her she recommended a storage pack which was perfect for everything I had...... I would definitely recommend this location to all my friends and family... Thank you Carmen you were a great help......
This place is awesome. Carmen was extremely helpful. Everything was well explained and the paperwork was quick and easy. The space seems secure and clean. Everyone I spoke to was really nice. Love this place.
I was running late yesterday and didn't make it to PS till five minutes till closing. Carmen was very nice and willing to wait while I ran inside to put some stuff away. I am in the process of moving and she sold me some boxes and answered some questions I had. I will only leave my storage here because of carmen. I will recommend this place to my friends and family.
Terry was very helpful, had great customer service, and made it very easy for me. He showed me all off the different options and made my experience very pleasant. Great job Terry!
Thank you Carmen Santiago for being so helpful and friendly. You made my rental experience a whole lot easier than what I expected!
Came to public storage to rent a unit to put my things while my wife and I do a spring cleaning while there I met the manager on duty terry he was very helpful and nice I would recommend this location to my family and friends
Met Fred he was wonderful. The girl Carmen who be here is also wonderful thank you for all that you do
I absolutely lovvvve Carmen. I have never rented a storage space for my entire home before, so I was quite nervous at first. Her professionalism and kind demeanor really put me at ease. She is always willing to help and when I got locked out of my unit she went above and beyond to get me inside that unit within the hour. I defenintely recommend the Edgewater branch and Carmen is always here when I come by. It's great knowing that my important things are safe.
I love this storage because it staff is so nice, professional, and hard working..... When I Have A Problem It Always Gets Handle with Urgency. ... if all storage staff is this good i will encourage more people to public storage.. Miss Carmen Santiago is one of the nicest staff members I met.... so I when I speak today I'm speaking about her at this location. ... Public Storage gets Five stars from me
Carmen and Terry are the greatest they have excellent customer service and always willing to help in anyway they can sometimes going above my expectations.thanks guys.
Carmen has amazing customer service skills and is always beyond helpful.
I loved this place because it was organized well and the prices were very good. In addition, the Storage employee, Terry, was very nice, friendly, and helpful. Because of him, I decided to take the storage right away.
Great customer service from Carmen & terry. They are the best n make u feel like home!
I like this public storage location a lot! Carmen is very nice and has great customer service skills! I highly recommend coming to Carmen for help!
Carmen is terrific and a real professional I'm satisfied with my space and the facility is top notch! I highly recommend
Carmen is an outstanding example of customer service and business manager. She's courteous and professional and also very personable while answering your questions and managing your account. She's pleasant and thoughtful, yet also knows when to put her foot down.
Stopped at this location on a Saturday afternoon just to inquire about units. I spoke with Terry. He showed me several units that I think would be a best fit for what what I'm looking for when I'm ready to use storage. I would definitely use this location!
I walked into this location to inquire about renting a space which I have never done before the manager Carmen explained the process to me, she greeted me with a great big smile and let me know what she had available but unfortunately she didn't have the size I needed so she went out of her way to check other locations that had what I was looking for. I will recommend my friends her way. thank you Carmen
I visited this location a couple days ago & Carmen was very helpful and patient with how I wanted things. She made sure I was satisfied and got everything I needed. She was one of the best , I would recommend this public storage to everyone.
Terry has been wonderful in helping us with our storage unit. He has been extremely informative with any and all questions we have had regarding our unit as well as making sure we get the best deal on our storage space.
Carmen and Terry were extremely helpful. They were very professional and i felt extremely comfortable with leaving my belongings in their care
Terry is a great employee, very caring and explains in detail. If storage is ever needed again in my life I would choose this location again hands down!
Staff at this location is very friendly and helpful. I worked with Terry from the time I started my rental until I moved out, and it was a very positive experience. Only critique of this location is that from time to time the person on duty would be away for 20 to 30 minutes unexpectedly. Breaks are of course necessary and understandable, however leaving the office unmanned can be inconvenient when a customer needs to buy supplies or needs a cart unlocked for moving heavy loads. Overall, I would recommend doing business with this Public Storage location.
I went to Broadway location to inquire & also purchase a few items and I want to tell you the customer service that I received from a young woman by the name of Carmen was outstanding. I asked about one lock & she explained to me which would be the best lock to keep my things safe. She also went above & beyond in explaining different options & products that are available to me. She is a good asset to the company & very pleasant to deal with. If we can receive customer service like this on a daily basis we would live in a perfect world. I couldn't thank her enough. I would drive 15-20 miles just to store my things here if needed. (Currently live in Jefferson Park)
Overrall, mr Terry is very kind of what he does as a customer service. I really appreciate of how he welcomed me to sign my lease.
Good location, GREAT customer service! The office was pretty busy when I got there to sign my lease, but Carmen handled it very well! She was quick, efficient and friendly.
Amazing! Jorge was professional and helped me with all my storage needs! I highly recommend this location. :)
If you want excellent customer service this is the spot. Carmen was very helpful and knew her stuff my intention was to purchase a few boxes but once I told Carmen what I was packing she let me know exactly what I needed i walked out with pack of boxes which was perfect for what I was packing. Thank you Carmen I will definitely send my friends ur way..
Great. Place. Carmen and Terry were very polite. They help me find exactly what I needed.
Clean and best services and people.. terry is the attendant and he's so helpfull
My Experience here was great. I went to buy packaging material and Carmen helped me find exactly what I was looking for. She was very friendly and kind! She was very helpful and made it easy for me to find what I needed. I highly recommend this location. Thank you Carmen!
The out look on this fasilty is, I think on Esperance is my way of saying jonja meaning overrated....love help great...... 4.. Keep great Carmen..
Friendly courteous staff. Facility is clean and easily accessible at all times.
I rented a space in public storage. this is the first time I had my own storage unit, so I was a bit worried but the manager Terry made the experience much easier. They helped me find a reasonable storage unit that fit all my possession and at a fair price.
I've been a customer at this location for a few years and every time I come in and Terry is there we always have a great conversation he always asking how my unit is working out for me. He makes me feel like I'm family which is great he never made me feel like I'm just a customer that to me is excellent customer service that is still why I'm at this location.... Thanks to Terry....
Came to this location to purchased some supplies and Terry the manager on site was very helpful and knew exactly what I needed for my move. Terry's customer service was fantastic. I highly recommend this location if it your first time moving and have no clue how to start off, Terry is your man he would tell you exactly what you need and how much you need.. Thanks Terry
Carmen has excellent customer service and is the reason why we store at this location over and over again my friend recommended me to this location and I will recommend to others because of Carmen. I enjoy seeing her when. I come in she always has a smile on her face thank you Carmen you are excellent. :-)
We're repeat customers. Service this time is much better. NIce to have a great manager who is there 90% of the time when we access our storage space. Facility is clean and well maintained. Key pad system makes facility accessible for longer periods of time, not just during office hours. Also we don't need to wait until staff returns from break. YEAH! Staff is helpful and knowledgeable and when Carmen doesn't know the answer, she is willing and able to contact her support people and solve the issue.
It was a great experience!!! Carmen is the best person to help with questions or anything. She made my stay with public storage great!!!!
fantastic staff and great rates....
Carmen is great worker since the day I moved in. she has always welcomed me with a smile when I come in always making jokes which makes my day. Very helpful great customer service I will highly recommend this storage facility to all my friends.... Thank You Carmen
Terry was very helpful, great customer service and made everything easy for me. He showed me all different options and made my experience very pleasant. Great Job!
This was my first experience using a storage unit for myself. This location was optimal for me and was under $50/month. It was perfect for me as I was just living in a temporary situation for 5 months. Very affordable, very helpful staff. My only complaint was the building was occasional a little creepy feeling--especially the elevator. Oh well.
Carmen is really friendly and very helpful all the time i come in she is always Smiling and very patient also has great customer services.
This location was very convenient for me. The best thing about the business was the employee, Ann, who was very informative, kind, and knowledgeable. As far as storage units go, I found it average.
At the last minute, Terry was able to help us reach the customer service line and resolve a billing issue we had right there on the spot. Extremely friendly,, and very helpful. Had I known Terry was there, I would have stored my items there all along!
I have never experienced such a professional atmosphere in any other public storage I have visited. Why your probably thinking? Carmen an employee that I might add was a pleasure to meet. She knew her stuff..she was very informative, professional, and polite. If your thinking to rent space, better hope that Carmen is working. She ask if I can do this review and I felt it was the least I can do. Thank you for helping me on the box sizes I needed.
At the last minute I needed storage for my impending move and site managers Terry and Carmen went above and beyond to help me find the right size to fit my moving needs. They were right on time!!! If I could give them 10 stars I would. I now feel at ease and my move will be easy peasy.
kind and courteous staff place is always clean good location.
Carmen is wonderful!!! She is helpful and always remembers me when I come in. The place is clean and the other staff I have met at the store are also very nice! I recommended this facility to a friend last night!!
Carmen was fantastic - she handled my rental quickly and efficiently, was very patient and answer all my questions.Her customer service skills were excellent.She is absolute pleasure to work with. The facility is clean and well-taken care of so I am confident that our items will be secure here. My husband and I definitely recommend this Public storage! Thank you Carmen!
Carmen was fantastic - she handled my rental quickly and efficiently. She was very thorough and informative. I could not have had a better experience - she's fantastic.
Carmen was wonderful and very kind even when I was running very late. Clean and easy to access facility that I am very happy with. Thank You Carmen!
I made a reservation on-line one day ... and moved stuff in the next. Derek was fast, friendly, efficient and professional. The price and location are both right ... and this will certainly solve a short-term storage issue while I'm moving and getting settled in a new, smaller place. Thanks Public Storage.
The manager there, Derek, helped me quickly realize that I could receive the same dimensions for a room for cheaper than what I was previously paying for at a U-HAUL storage facility. Great help, very nice atmosphere, and highly recommended.