Public Storage Self-Storage Units at 5733 North Broadway St, Chicago, IL

Mr. Terry is a very dedicated staff of Public Storage. He follows through and ensures you get value for your money! This is my second time at this storage. This is simply because of his unrivaled customer service despite the fact that he runs the 2 public storage offices on Broadway concurrently! I feel he deserves a big raise!

Sheena was great!

So I reserved my rental online for May. They called me in March and told me I needed to come in person to complete my rental which was false as I completed it online. They used a pushy tone telling me to "take action now!" and I wonder if they wanted me to come in person so I would start my rental early so they could get more money. Stingy. I didn't go in person or take any action and my rental was fine. Really confusing to find unit as they’re not in numerical order which is absolutely crazy imo. There's also no sign for the elevator. Thankfully really nice woman who worked their showed me my unit. When I came back to move in I called because there was no dolly cart and the guy told me there was nothing he could do since it was self service. They should have more carts, or at least a staff member on sight during hours. I found an unrelated cart from Loyola University to use. Thanks Loyola. Overall the experience could have been better but I guess it’s a public storage so you shouldn’t expect much. Only using out of pure necessity can't wait to get my stuff out of here I don't feel confident.

Terry was great help me out alot I appreciate his service👍🏽

Fast and easy. Rented online. Moved in immediately. Clean facility. Easy access. They did a follow up call to make sure everything went smoothly.

Terry was very helpful with my move in, in my new unit

Thank you for the follow up Jorge take make sure everything was to my satisfaction

I had a few issues as a first-time tenant which Terry, Jorge and Sheena addressed and resolved quickly. Great customer service experience!

When I came to public storage to rent a unit I met Terry he was very helpful polite and patient because I did come in extremely late but he was understanding I just wanted to say thanks

I was charged twice and the property manager jorge went above and beyond to help me with getting it back and also helped me settle in. I didn't expect this level of service by this hardworking and smart employee.

The service Terry provided was definitely 5 star. He was patient and extremely helpful today. There were a few issues starting with changing my unit because there is no elevator to access the basement. He was knowledgable, understanding and accomdating. He gave me a tour of the facility, made sure I was satisfied with my rental, and made me feel welcomed.

Nice and clean storage space. Terry, very nice and helpful receptionist, thanks!

Although I came into wrong public storage with reservation. Terry helped me out and made ita smooth transition...thanks

Great!! Terry definitely did a great job assisting me today with my move in.

Shoutout to Terry! Great experience.

Terry is amazing! Great customer service! Made this moving experience great! Thank you so much!

The manger Terry was the most redeeming thing about this facility. He will work with you if you can't get a payment on time and he is super nice. The second floor is hot as the seventh ring of hell in the summer time though. The storage space was readable in price when I got it in 2015 but every six months it went up drastically. The hours of operation make it hard to access your belongings if you are a 9 to 5 worker.

Terry was very helpful - showed me my initial storage and then helped me navigate the system to revise my reservation in line with expectations. I am very satisfied with the service.

Very nice man, even when I knocked very rudely Terry gave me nothing but kindness. I was stressing all day about this and he really put it to ease. Thank you Terry

Terrific service from Terry. Very personable and helpful. Appreciate his patience and help!!!

I answered this post on Facebook I came down to pick up the stuff all it was is outdated food junkie furniture trash nothing worth of value I figured all they wanted to do is use somebody to clean up their storage units for free I don't know what turnip wagon they fall off of I strongly advise don't answer any posts such as this on Facebook or do not offer any kind of service you'll be wasting your time

Jorge was very helpfull and timely. Great service!

Just recently moved into my storage and had the pleasure of meeting terry what a helpful guy he was very polite and patient I just wanted to thank him for help!

This is our second year and we plan to use for two more years. Units are clean ". Customer Service is always Great & Fast💪

Terry is an awesome guy, very helpful and help me with everything I need.

great experience so far. Customer service is EXCELLENT . the woman who help me was friendly knowledgeable and just an all around delight, from showing me to my unit to showing how the locks worked to secure my unit. Def recommend

Terry he is good service

Horrible! DO NOT RENT here!! Our unit had a break-in and we were not notified. Our locks were changed without our knowledge and for the past week we have been trying to access the unit finally got in yesterday after all the hassle and to our surprise one of the box was opened and the belongings were everywhere. We cleared out the unit immediately. I am in the process of filing a police report.

In my opinion, and from my experience, this place operates very poorly. They increase your rent without notice. Mine went from $35-$106 … same unit! Nobody is ever available to discuss these price increases. I would not recommend.

There’s not enough time in the day to say everything that’s been bad about this place over the past several years that we’ve been there. The hours continue to shrink it’s impossible for anybody working a 9-to-5 job to get there during the week before they close. they close at 5 PM on a weekend which we use our space for commercial purposes so that’s very difficult. They had a flood or something which our unit ended up sitting with pooled water and they did not call us to let us know to check our property which caused mold on half of our stuff. We are severely allergic to mold so now we had to get someone to help us with that. They almost never have a cart by the door, there’s only one for the entire building. The bathroom has been locked for two years and there’s almost never a staff person around when you need one. on top of that, the price has doubled since we’ve been there. Bonus. After their fire prevention went off at some point all do our stuff was coated in Fire retardant. We were never notified to check our unit this caused a ton of extra clean up work before we could user our property for an event. Wish it was better because the location is convenient and we’re loyal customers but it’s been very disappointing.