Public Storage Self-Storage Units at 1512 West Jarvis Ave, Chicago, IL

Went and was able to get my unit with no issues .Ask for Laquitha GREAT CUSTOMER SERVICE and she will get the job done.Highly recommend this location

Thanks you Laquita for all of your help with getting a storage for me on Howard

Laquitha, was so helpful and really kind she answered all of my questions and even went out of her way to show me a unit. She went above and beyond to help me I absolute love her service and the cleanliness around the area was amazing.

Laquita customer service is awesome and very clean, she made me feel welcome and answered all of my questions!

Thank you so much Laquitha!!!!! She was so nice and kind such a respectful woman she made my process smooth!!!! She’s was wonderful

I love how Laquitha helped me with deciding on my space, she was really kind and easy going.

Thank you today Laquitha for all of your help

Laquitha was so nice and incredibly helpful. I definitely recommend this place because of her fantastic customer service.

Thanks Laquita for all of your help

Nice customer service.

Thank you lawuitha for your help today and you kindness. Will be telling all my friends and family

Laquia has been so helpful...thank you so much really a great manager

Laquia has made my moving experience much more bearable if I could leave 10 stars i would

Thank you for helping my sister Laqeqtta I really like your customer service

Thank you Laquitha you were so patient with me today

Laquita thank you for all your help with my mother you made her day

I was supposed to write this two days ago But Laquitha has wonderful customer service answered all questions and was very patient I will be moved in next weekend I’m moving from Jamaica and love her energy

Ms.Laquitha was excellent. She made my experience easy and stress-free. Completely recommend.

Ms. Laquitha was such a pleasant person to experience. She was very helpful and knowledgeable with answering all of my inquiries. Her customer service was excellent!!!

Laquitha is so helpful and great customer service every time I come to my space

I don’t blame the staff but taking the elevator in this facility is scary. It is an old industrial elevator and it’s very difficult to open because it’s so heavy. I have gotten stuck in in b/c i did not have the strength to open the door. It took all my strength to open. Today, it took too of us to open the elevator. Also, their pricing went up dramatically, when I started it was $35 a month. It then escalated to $70 a month. Definitely not worth it.

Laquitha very nice and highly informative

Laquita made my horrible situation to be more digestible and calmed me down and made me happy!

Thank you laquitha for your help

Laquitha was helpful and very informative while renting.

La quitta is very helpful

Laquitha is Awesome very detailed and very organized Answered all questions I had and more was left with no unanswered Questions Thank you Laquithafor all of your help definitely will be using your services for all of my now and future needs and will be telling everyone I know about that outstanding service I was provided

Top Notch Service Very Helpfull And Respectful

Laquita’s at the Jarvis location was so helpful and very professional

Laquitja is so professional and helpful.. thank you for all your help

Laquitta I came to view a space and laquitta was very nice and pleasant and helpful

I came to Howard to rent a space for Jarvis, and Laquitha was so helpful I only rented the space cause my friend just rented and told me about the PM awesome thank you

Laquitha is so cool I was in and out no issues very professional

Sheena was amazing! I came in to buy 2 wardrobe boxes, and her customer service is overall excellent.

Laquitha was so patient when renting a space for my client . Very great customer service

Easy to find to navigate Thank you Laquitha for being super helpful on a very stressful day! Parking isn't great if you can't get a spot within the facilty and more than 2 dollys/carts would be better

Laquitha was amazing today. Very helpful and informative. Thank you!

Laquitha was so helpful with my recent visit. Super knowledgeable and professional. Highly recommend consulting with her prior opening a lease with public storage

Laquitta was very helpful and answered all of questions I will be rented this weekend

Thank you for all you help with renting a space laquitha

Laquitha was such a GREAT help and prefect when it came to customer service. She made absolute sure that my questions were answered and that I had no doubts. Thank you for making my experience great and easy to move my items in on that day. Thank u so much.

Great service. Cheap prices. Laquitha was gave us great customer service and was very accommodating!! Elevator should be updated.

Nic was FANTASTIC! Made everything VERY easy!!

Laquitha was the best today and real helpful while renting thank you so much.

Laquitha was fast and friendly and efficient while renting us a unit thank you for you help

Laquitha is wonderful. As a first time storage user, I was completely clueless to the process. Laquita kindly and patiently walked me through everything. Finding me the perfect unit, and accommodating me when my lack of planning became an issue. Thank you so much Laquitha!! Sincerely, Jean-Pierre Baptiste

Laquitha, the manger, is the best!

I’m probably butchering her name but Laquita at Public Storage is the best. She was super helpful with helping me rent a unit and all in all had wonderful energy. I would recommend this place to anyone looking for an affordable unit in Rogers Park!

Laquita is an awesome manager fixed my problem right away

The manager Laquitha is always so welcoming and accommodating. She helps me to better understand the entire process from renting to vacating. Explained everything throughly Thanks so much! Appreciate you for being patient with me.

Laquita is very professional and friendly I love her customer service

Service was great, prompt, and thorough. I really appreciate all of Laquitha’s assistance!

I had a small issue, nothing major but I went and Laquitha (forgive any misspellings please) helped me. They were fast, efficient, kind and professional. I don't find service often and sets themselves apart from the competition but this was it. Thank you

Laquitha helped me to move units without a hassle! Thank you!!!

Laquitha is great

I walked in to view a space and the manager Laquitha was very welcoming and informative! She made me feel comfortable storing for the 1st time. Having no knowledge of how it all works. Thanks so much for your professionalism

La Quitha is so nice and easy to talk to. She made me comfortable storing my items here.

I came in the storage and had questions on becoming a customer, I have never rented before and Laquitha was very patient, and helpful and I'm at ease. Planning on moving in this weekend 😃

Thanks for the help Laquitha

Laquitha was helpful and nice process was quick and easy

LaQuitha rocked it. Got me set up quickly, with awesome customer service. Highly recommend!

The young Lady was knowledgeable

I came to ask questions about a storage space. Laquitha was very patient and knowledgeable and friendly. I never rented before, I will for sure be back this weekend she helped to make my decision

Thank you Laquita for your help I moved from out of town and needed a space and you were quick and friendly great experience

Went in for storage didn’t know to much about renting a storage but when I arrived the place was super clean which was the first thing I was looking for. On top of that the young lady Jayda was very knowledgeable and nice and made me feel comfortable renting from public storage.

Came in this place to buy a few boxes and a roll of tape and Jayda was great. She’s very friendly and helped me find the right boxes. I WILL BE RETURNING! Thank you!

Coming to this Jarvis location was a great experience. Receiving help from Jayda helped with making a decision on the best storage unit to purchase. I was indecisive, I didn’t know if this would be the best place to store my things but with Jayda’s assistance and reassurance helped so much.

Probably the only person that showed up today to inquire about a few storages and Jayda was there and able to answer them all. Thank you Jayda for the information and I hope you’re staying warm.

Came in got a unit shaneka was a great help I'll recommend public storage any day

Shankeka is very amazing and helpful she helped with my move and it was a easy process

Rented a small unit for a great rate! The facility is clean, and the storage unit was perfect size. Shaneka, did a great job giving me a tour and showing me how to use the elevator! The whole experience was great! Thank you Shaneka and Public Storage!

I found jayda to be very perfessional when it came to answering questions. Her vibe gave since of concern to any issues. Her attitude matched her personality. Thank you jayda.

Jayda was so wonderful. She’s super sweet, kind and highly professional. Her communication skills are gentle and warm, yet extremely clear. I was very nervous as I’ve never used a storage facility before. She calmed me down, made laugh and helped to complete my goal effortlessly. Keep her at that location, please. Thanks again Jayda!!

Jayda helped us get a unit today and was super helpful!

Jayda was very polite and knew all the answers to my questions. She helped make sure I had enough space for all my stuff. I really appreciate the positive attitude ❣️

My first impression about the Jarvis p.s was unexpected I judged the employee thinking she was gonna have an attitude. But wow she gave me all the information I needed by just giving her a brief description about my situation. Even saved me some money by getting a unit that was perfect for my needs. I highly recommend using this storage place and I also recommend that if you ever need help with trying to figure out what you need for storage please contact the very informative woman at the desk her name is jayda!

Have been waiting for over 2 hours for this unit attendant and he or she hasn't been in the office, but hours are posted 9:00 am until 5:00 pm on Saturday

They are not best customer service institution. In fact they are horrible. Jacked prices up after 6 months by $50. Find a better more customer friendly place. Also this location floods after it rains.

My unit got flooded and Dario (I think) and Tina couldn't have handled it better. They had people there to move things out and check things out and clean out what I needed to throw out and gave me what I needed in order to make the insurance claim. You pay a lot for storage services and they handled this like pros!

Dario and Tammy were a pleasure to deal with. They were very helpful and answered all my questions and were quick to get back to me too thank you!

I was looking all over for a unit and Jayda Abbott helped me. Great customer service! Super friendly and very helpful.

On August 4th 2022 I called to comfirm my payments Lisa was there to assist me, she was quick to answer all immediate Question her work performances is marked as high quality reasons why is because on How she Greet Her customers and maintain the public facility she's always cleaning randomly she will offer a broom to sweep when asked she never have nothing negative to say she would asist you with integrity & respect she never complain she's always there when needing assistance public storage on Jarvis across the street from the train Station always the residents are friendly just a friendly block I really appreciate Lisa also appreciate coming to this LOCATION if it was more stars up here then she would get them by me....thank you public storage

The Good: The staff have mostly been friendly. The Not So Good: - They don't have enough carts (2 but often only can find 1) so you often have to just carry or push your boxes through the facility. - The hours aren't great. They close at 5/6pm. - When the roof collapsed in a storm, nobody notified me that my belongings were now covered in debris. - Final straw: My small 5x8 unit went from $35 to $100 per month in 2yrs. That's an insane increase. If I were to guess, I'd think they are trying to push clients out. I'd look for a different storage place.

Sarita, she is doing good, helpful,help me reset my password on my app so I can get in my unit very easy.

Sarita,was very helpful

Tammy was Exceptional and Excellent.

Its not a 24 hrs. Storage and don't ask to use the bathroom . Never in service . And the prices are awesome compared to others storage units .

Great storage unit and friendly staff. Tammy is always helpful and available!

I would to thank Tammy for great customer service. I would also like to recognized Isaac for helping me with the late fee wavier.

Treated very well always from Darlene Simmons. She has a beautiful Spirit. I've been knowing her since May of 2012. It is always a pleasure speaking with her! Know that JESUS Loves you and so do our Heavenly Father GOD loves you too as well. GOD Bless you and your Beautiful Family and have a Blessed Beautiful Day!!!!!!! 😘🇬🇭🇯🇲🇹🇹👑😇🙏

Isaac did a fabulous job today . He is the best!!!

I've been here a few times to pick up storage auctions. Tammy has been very professional and helpful. It's a tight squeeze for larger vehicles like box trucks. Clearance up to the building is only 11' under the L overpass. Note that the street is closed permanently for a quarter of a block so you will need to go around the block. The facility is clean and feels very secure.

Tammy was very helpful! Helped me navigate my storage worries and reassured me. I am very thankful she was nice and willing to help me.

Tammy was wonderful today. I discovered the space I rented wasn’t big enough for my items so at the last minute she found me a bigger space on the same floor. She stopped what she was doing and focused on me. She was so friendly. She helped me get in super fast so that my Movers could!! switch spaces immediately. Thank you Tammy

Service is friendly and good. Storage is always cold though. Can't find the bathroom either!🧐😂

Love Tammy. Your excellent, she excellent. Aka Bank Security. See you at the bank.

Tammy is helpful

Tammy was amazing and super helpful in showing us various lockers to rent.

Tammy was very helpful. Will recommend.

I stopped by today to rent a space, and the rep their, Tammy, was super helpful. She showed me a couple different options for rooms, which was helpful for me to make my space decision. Also explained everything well.

Amy was very helpful.

Tammy and Dario are amazing

Tammy was really helpful and was welcoming when I went to register

Tammy was very helpful during the construction project. Always available for any issues the arrived.

Tammy is extremely personable and was very on top of helping me weigh out the details of my decision, I’m so glad I went with my gut as it paid off, Thank you so much for a great experience and top notch service , Will spread the word on this hidden gem !

Tammy is awesome so helpful and knowledgeable your in great hands with her and this location

Tammy was so helpful! She really helped me to get things set up with my account. Professional and PATIENT, she made this task easy and quick. Its customer service like this that will keep me doing business with a company. Thanks, Tammy!

Nic was very helpful and showed me the space. He was very polite and professional.

Nic was very helpful

I wanted to leave a post with this public storage that is on Jarvis Tammy is the manager of this location she has been very helpful I spoke with Daryl which was the district manager he was very accommodating and helpful there has been an ongoing problem with the roof for anybody that is looking to store their items at this facility please bear with both of these people they are working their best to work out any problems that customers had I still would recommend storing items at this facility

Great service, clean property and amazing staff. Dario and Tammy were there to help my mother in law while moving to her new space.

Tammy, the manager, spent the better part of a day helping us through a tough situation while we were on the other side of the country. She really went above and beyond. Thanks, Tammy, you're the best!

Been here 2 years just found out monday they closing only have two weeks to get out not cool

The woman that works there is very willing to help and was very nice. Made us feel comfortable. Thank you ms. Tammy. She is an asset to your company..

This place has come such a long way since Tammy took over. I actually like coming here now!

The staff member we interacted with here was very rude. We were removing some boxes from our storage unit recently to take to Goodwill. Not all of them fit in our car, so we tried to take some items to the dumpster in the back, as we saw there was already stuff all over, both in the dumpsters and on the ground. When we put something in the dumpster, the staff member came and told us that we couldn’t. Okay, no problem. She followed us to our car and watched as we tried to attempt to fit more in the car. We simply couldn’t fit everything in. We asked if we could leave the boxes that couldn’t fit (near the large container where you park inside), and come back for them after we dropped off the boxes in our car. It was clear other people had left things here, as there was a chair and multiple other items and boxes inside. The staff member said we couldn’t “dump” our items here. We explained again that not everything fit in the car, and we simply needed to empty what was in the car so we could come back and put the other items inside that didn’t fit in the car. That we wouldn’t dump them- we would come back for them. We asked if we could leave something with her as proof we’d come back for the other items. The staff member was very rude and began screaming at us, saying that she was going to call the police if we left even one item inside. There literally was not space in the car, so my wife had to stay with the items that wouldn’t fit in the car while I went to unload them at Goodwill on my own. After I had left, the staff was still standing there watching my wife and told her she couldn’t stand inside with the items and threatened again that she’d call the police. My wife had to stand outside in the rain with the boxes, waiting for me to come back from Goodwill. Very rude woman, I’m not sure of her name. It was very unprofessional how she followed us around. We would have been happy to leave a license or something as proof that we’d come back to get the other boxes, but she was unwilling to work with us and kept screaming that we’d have to pay a $500 fine for dumping and that she’d call the police. She should not be working here.

Tammy she is the best she helps us more than any other storage persons I will recommend my family and friends she is great

do you have an email for this location?

Tammy is a total pro, you know you are in good hands with her!

Tammy is an excellent person and employee it seems. She kind and helpful and always busy here. You finally found a gem. Also,all of your employees since I've been here have asked me for a review. Tammy however DID NOT. Hence this review.

Tammy is fantastic! Very clean and secure storage area. Two thumbs up! 👍🏼👍🏼

Tammy at the front desk is super helpful—she helped me set up my account the day before my move so when the movers showed up, everything was seamless and fast. Facility is clean and easy to access.

Tammy was amazing and very helpful and kind and friendly

It was convenient! I recommend getting a unit on the first floor. The employee Adi Morales was also so sweet and helpful. I just don't like how Public Storage advertises one price and then hits you with all these hidden fees. Typical.

The lady shortened her lunch break so I could buy some boxes. Fine customer service.

It's ok. Like most storage facilities. Took almost a month for a light bulb to be fixed. There is parking inside for two cars limited street parking.

Great place for storage, Tammy was a huge help

TAMMY was a huge help !!! Very ,very patient and super nice. I will be back for sure !!!!

Tammy was absolutely amazing and soooo helpful!! She really lessened my moving stress :) Thank you so much!!!

Thank you Tammy for all your help!! :) definitely recommended you excellent costumer service made everything so easy

Tammy was very helpful! She rocks!

I was in a jam and suddenly needed a storage unit. I had no idea how any of this stuff works but the woman working there, Tammy was her name, was SO HELPFUL. She helped me get organized and get my unit set up. I had so much going on and everything was in chaos but Tammy calmed me down, talked to me and made me feel at ease. Who know storage could be so helpful!!

Tammy is a huge help!!!

The place is actually very clean and very secure feeling. Sometimes the garage doors stick open for a bit but the storage facility has two locked keypad doors into it so your stuff feels safe. Tammy is also a great help at the front desk. They were very nice and always willing to lend a hand or loan out the cart. Very pleased with the staff and service

Dario was a big help. Easy rental process

New person working here Gerard is rude. Was talking to me like I was stupid. Mr needs to learn how to respect grown folks. Will be moving out real soon.

I just “moved in” yesterday. The online rental and self check-in process was quick, easy and painless. Accessing the unit was also easy. I haven’t talked to anyone face-to-face yet since I haven’t run into any problems so can’t speak to the customer service but the text communication makes it seem like they are available and willing to help. My only complaint is if they could have later hours. The building is only accessible from 6am-6pm. I wish they could be open until like 8pm at least.

The manager Adi Morales was awesome! During my visit, she was very informative and made me feel like my storage was in good hands. I bought my unit and she informed me about everything I needed to know in 10 mins or less. Thank you so much!!!

This was my second time using this location. Both experiences were great, however, this time, I got to meet this location's new representative Adi Morales. Adi made the check-in process simple and efficient. On numerous visits to my storage unit, Adi was available for questions or just offer a friendly greeting. Thank you so much! I highly recommend this location.

The customer service here is outstanding. The rental process was quick and easy.

This was my first visit to a storage facility and the manager Adi Morales could not have been helpful. She was very helpful and went over every detail of the rental process. The facility is clean and easy to locate.

Love the Customer Service there and the attention to detail. Went for a tour, the young lady helping me, Adian, was amazing. Great sales person, great way of communicating with Customers, if it wasn’t for my wife that day, I would’ve grabbed the unit right then and there. But Adian, I will be back for my unit and I hope you are there to take care of my account.

My experience here was fantastic! Lea-Ann was really friendly, helpful and kind. She was quick to find a solution when I needed to get a larger storage unit last minute (I really don't know how I fit that much into a studio apartment). The facility is clean and well cared for and the price was right!

Hello my name is Eudoxie I want to know if you have the unit 10×10 or 5 ×10 available and how much that cost. Thank you.

Came in for some moving boxes and Lea-Ann was telling me about all these offers and combo deals. Super helpful and super friendly!

Lea-Ann assisted me yesterday and as a first time user of storage space she was very helpful and quickly explained the process to me. Moving my stuff in tomorrow and certain it will be seamless!

Sheena is fantstic! Excellent service!

Lea-Ann was very helpful and provided superior service. I’m happy with this facility.

They have, good service. Staff member Lea Ann. Is the best there. She has been so, helpful to me.

Lea-Am was very courteous and gave excellent service. Highly recommended.

I would like to give a shout out to Lee Ann for all of her hard work at this place doing the Storm. She was a one women team putting in hard work cleaning the damage up by herself. Thanks again lee Ann.

Sheena is best check her out !!

I definitely would recommend this place. I had to make some changes day of and get into a unit ASAP because of the movers schedule. Lea-Ann, the property manager wasn't even scheduled to be there at the time, but she still stopped what she was doing to help me. I even made several changes after the fact and she was just as endearing and kind as when I first walked in. She gave me a tour and showed me how to work everything. The heat was rather up there because it was hot outside AND not to mention we had on masks, but Lea-Ann still gave top notch customer service. She even greeted me outside, and when she saw me walking up, she said from a distance, "Demetrius... I just wanted to show you my smile before we had to put on our masks". That was stellar. In a world where everyone is in a rush and trying to get back to them and what they're doing, it was refreshing to see that customer service still exists... even at a storage facility!

Whenever I came to my storage unit, Lea-Ann was always so helpful and communicative. She would make sure I didn't need help and then would let me know where I could find her if I did need help. When I moved out she was very clear on the procedure so I knew exactly what to do. Check out was a breeze. If I hadn't moved to a place that included storage I would have continued to rent at this location. Thanks Lea-Ann!

I've been to this location twice this week to pick up boxes for a move. Lea-Ann was incredibly helpful, helping me organize the things I needed and devising a clever way for me to carry everything I needed the 15 min. walk to my apartment. She was professional and made sure that all of the necessary precautions were in place to keep people safe during the COVID pandemic.

Lea-Ann was a delight. Very knowledgeable and helpful with everything we needed. She was relatable and funny. Definitely a cool person and made it feel like my stuff would be safe. THANKS LEA-ANN! See you soon!

I went in today having had no understanding as to what a certain product I was looking for was called, luckily, the heroic Lea-Ann was there to help!

Lea-Ann gave excellent service

Thanks to Lea-Ann for making my movement to this storage unit easy she was very sweet and very helpful

great customer service, Lea-Ann is always extremely kind and helpful

This location is great. If you live in the Rogers Park neighborhood, the location is easily accessible and there facility is clean and secure. Lea-Ann is an outright ALL-STAR!!! She is friendly, knowledgeable and definitely went the extra mile to make sure we had a good experience.

I received excellent customer service at this location from Lea-Ann she was Very professional and helpful.

Ms. Lea-Ann is awesome. she showed me spaces upstairs and on the 1st floor. I noticed she was limping and in pain BUT STILL doing her job graciously. she asked me my needs and helped me. She was more than awesome. she’s a superstar and I give her 10/10. Thank you Lea-Ann.

Lea-ann was extremely helpful getting my reservation handled and upgraded as needed. She made the whole process smooth and seamless! Went above and beyond to keep me informed of changes to my reservation.

Lea-Ann helped us through a very stressful situation with calm, humor and warmth. I felt so lucky we had found such a great place to store 2 kids’ entire year of college in a very short notice. And Lea-Ann was the one who was instrumental in making this move. Thank you sou much, Lea-Ann!!

Lea-Ann was great to work with- efficient, flexible and knowledgeable

It sucks

Lea-Ann was great !!! I definitely would definitely recommend anyone to go to that storage location she was amazing and very helpful with me finding the perfect storage unit

Lea-Ann was extremely transparent in helping my wife and I get set up with a last-minute storage need. We ended up actually getting 2 units to fit all of our stuff, and her recommendation was spot on! Super helpful, friendly, and insightful. Could not ask for a better experience during a SUPER HECTIC Chicago move

Lea Ann was very helpful with my billing questions and cleared up my confusion about access to my storage space. Without going into detail, I was pleased at how she made a potentially uncomfortable situation more pleasant than I expected. I wish I could give her 10 stars.

My own experience is that Lea-Ann is really politely with us customers she is always nice and helpful.

Lea-Anne definitely goes above and beyond. A gem of a place because of her.

Lea ann did great job

Lea-Ann is very nice and always helpful and friendly.

Miss Lea-Ann was a great help each time I came to the storage on Jarvis. Very kind, helpful, and informational. She is a great employee.

Lea-Ann was great with my service. Very helpful and sincere.

Lea-Ann was completely kind, and very helpful, the best service I've gotten at a storage facility

Use monthly

What they provide is good safe storage. I no longer have pictures. They are Jarvis at the RED Line CTA station. Just a couple blocks west of Sheridan. 6700 North I'm now living in Long Grove.

Ms. Lea-Ann was very nice. She actually acknowledged me even though she was dealing with my mom. That was nice on her part because usually people ignore the children.

This facility is very clean and Lea-Ann is especially friendly, nice and helpful.

Lea-Ann gave us excellent service. She helped me make a better decision on my unit renting and offered other options for my convenience. She was extremely patient with me, which was greatly appreciated. This the first facility I've visited that was actually clean. I'm so glad I chose this location instead of the one I rented from before. Thanks Lea-Ann!!!

Went there to pick up a couch. Lea-Ann was very helpful and even helped us back up the van we rented into the driveway area. Really impressed with her kindness and ability to maneuver the van!

Lea Ann was very courteous and helpful in retrieving our couches. She even helped us out backing up the truck.

This Public Storage is very clean and well organized. And Lea-Ann who works there is very thorough with the whole rental process, explaining it every step of the way. She was funny, friendly and respectful. Highly recommend!

I used a storage unit at this property for a few years and I have to say the staff is fantastic. Lee-Anne in particular was very helpful. Her assistance with our last day using the storage unit was great. I highly recommend this Public Storage property.

Lea-Ann was very professional and friendly and helped me get all the packing items I needed.

Lea-Ann was very friendly and helpful when I stopped at this location to shop for storage boxes.

Went into the Rogers Park facility today and was greeted by Lea-Ann. She was very friendly, helpful and knowledgeable. These are attributes you don't see very often today. She should be commended for her excellent customer service.

My name is Jacob Moraine. I have been a happy Public Storage for a number of years. I especially wanted all he help Lea-Ann gave when I had problem due to someone hacking my credit card account. It could have caused me a lot of trouble with my Public Storage account. But Lea-Ann was very helpful in a cheerful supportive manner. She's a gem.

Great location for Loyola Students. Next to Jarvis L stop.

Wow! Wonderful public storage on Javis. Its my first experience thinking the whole process will be frustrating but thanks to Loa-Ann who made the whole process easy and fast! My stuff are still there , am very relaxed because they are safe in a very neat storage. Thanks once again Loa-Ann. Catherine Akinjiyan

Lea-Ann is great! This place is great!

I had an amazing experience at the Rogers Park Public Storage. LeaAnn was so nice and inviting! She was waiting for us when we arrived, walked me through the process, and was very knowledgeable of all the products and services available. My move had been very bumpy but she was a great end to a very overwhelming process. Highly recommend!

Lea Ann is a very good branch manager and I will recommend her to any body worldwide .

Lea-Ann was very nice and helpful!

Lea-Ann was extremely helpful with helping us find a unit that would accommodate our needs on November 9th, 2019. We initially reserved a unit online, but realized it may not be large enough. She suggested looking at other units and walked us around until we found one we were satisfied with. She does a great job of following through the entire process and goes above an beyond in providing us the minor details that we should consider when purchasing a unit. I would recommend setting an appointment with Lea-Ann to get setup and to keep as a contact for any future questions and concerns.

LeaAnn was very helpful

Location is convenient, facility is clean and the attendants are helpful and friendly. Thank you Lea Ann for the help Sunday. Winner!

Was greeted so warmly and with great professionalism by Lea-Ann, who helped me with a lock change. I just flew back to Chicago from the UK, and was definitely tired...her kindness and willingness to help were greatly appreciated!

Lea-Ann was phenomenal! Her ability to juggle multiple customers is amazing! True asset to the company!

This PS is very accessible and neat. The customer service representatives I have met are friendly and supportive. Recently I noticed that the door to my unit was sparkling clean as were others, courtesy the new customer service representative, Lea-Ann! From what I see, Lea-Ann is another blessing to this facility...very respectful, duty-conscious, and customer-service oriented (She deserves 5 Stars for the job she does there every single day she's on duty. I was told on one of my visits that a former Manager of the PS, Darlene, passed to the great beyond recently. It is quite a sad news. May her gentle soul rest in perfect peace. Amen! This kind of customer service personnel (like Lea-Ann) the Jarvis branch has, makes things easy for customers!

The facility is clean and well kept. The price is right. Customer service is excellent. Lea-Ann was very friendly and helpful. Just had to sign on.

This is our first time using a Public Storage facility. The experience was really good. The Facility met our requirements. Customer service was particularly warm and welcoming. She guided us through the entire process and made sure we understood every aspect of it. I couldn't help but take note of her name tag......Lea-Ann. Thanks for your service.

Bill Morton and I, of the Rogers Park Chamber of Commerce, appreciate the great service from Property Manager Lea-Ann at Public Storage Property Location 28160, 1512 West Jarvis Avenue, Chicago, IL 60626. We appreciate her helpfulness during our visits to our unit and over the phone. Lea-Ann's warmth and great customer service always brighten our day. We also appreciate the cleanliness and upkeep of this location and how Lea-Ann helped resolve a billing question for us. Lea-Ann is a great asset to Public Storage.

Perfect location for my needs. Lea-Ann was friendly and helpful. This was my first time using a public storage facility and I was very pleased by the experience.

Lea-Ann was very friendly and helpful. The facility is clean, well kept and the price is right!

Lea-Ann was extremely helpful and had excellent communication. She even stuck around a few minutes extra for me on my first day of the reservation.

This place is clean and easy to get in and out of. Lea Ann is great, I've been renting here for over 3yrs.

Great place great rates extremely clean definitely recommend using public storage in Rogers Park. Lea-Ann does a great job

Lea-Ann helped me with a issue with my storage unit and she was relentless and was able to get things resolved. She kept me updated and informed throughout and was incredibly helpful. Thanks Lea-Ann!

quick process. good customer service. gave additional options that might be better

My husband Brandon has been storing for years and Lea-Ann is always helpful

I happened to be walking by on my way for coffee this morning, and I thought I'd check in to see if this location sold boxes, since I needed to ship a few large items. I actually showed up a few minutes before the opening time, but Lea-Ann let me in early to buy what I needed. She was very kind and helpful. I really appreciate having public facilities and shops in my neighborhood where I can count on great selection and service.

Place is small with only 2 floors but elevator is huge and you can move things in and out easily. Make sure you get a first floor locker if you can because it can get hot upstairs. Darline was always very nice until she passed away. Lea-Ann who has replaced her is always kind and patient when i come to the store.

Lea-Ann was very helpful in changing my access code to something that was a lot easier to remember. She was very patient and helpful. She definitely deserves a raise. ;)

This was my very first time renting a storage. Lea-Ann was fantastic. She was friendly, patient, and took her time to give all necessary details about the property. The process was easier that I had anticipated. The location is very convenient I can walk to the storage. Overall, The location and very clean and Lea-Ann made it a great Experience.

Very clean. Lea-Ann has exceptional customer service skills. Very friendly and helpful.

Great experience! Lee-Ann was very helpful and knowledgeable, she aided us in picking the best space for our needs and streamlined our visit.

Fantastic overall experience! This was my first time renting from Public Storage and I liked the fact this location was closest in my area. Lea-Ann was very friendly and answered all of my questions. She provided great customer service and answered all of my questions. The facility was clean and so far I like the place. Glad I chose this location.

Great staff, super easy check out with LeeAnn. If I need storage again I’ll use this location.

Lea Ann was so nice when I moved out!

Excellent service

I never review anything but I had to give a shoutout to this location for a great experience. I have gone to many different places looking for quotes and decided to stop by at this location. Came in today and worked with Alfonso. I informed him I was looking for information on units and prices. He informed me not only of all this but also showed me some units that would fit my needs. I still need to include the significant other on this decision but I will definitely come back and ask specially for Alfonso! Great experience thanks to him! Thank you for taking the time to explain everything!

I've been here for about a year and recently moved into a large condo so I no longer need the service here. The place was convenient, secure and all representatives were helpful especially Darlene who started with me and Kim who wrapped things up with me. I recommend this place for people in the neighborhood! Great staff.

Clean. Friendly staff

Great location, and Kim in the office was very helpful.

Great customer service! The employees that assisted me were both fantastic. Kim was incredibly kind and helpful, and they assisted me with everything I needed for my move. They even helped me find the best deal for what I needed for my move. Highly recommended if you need boxes, moving supplies, etc.

This place was really nice and orderly. The service was amazing, and Kim was extremely personable!

What does monthly storage cost.

Kimwas very helpful she is the best! Great knowledge, good location.

Kim was super helpful and helped me found a good storage unit to store all my stuff! As a college student who doesn’t know much about storage units she was super informative about telling me about the things I needed prior to moving and I am super grateful

Kim was very helpful!

I've used Public Storage multiple times. The customer service is always excellent whether over the phone and in person. I had the pleasure of meeting with Sheena this afternoon and due to her product knowledge, I was able to find the perfect fit for my storage needs. Thank your all of the help.

Clean facility servicing to mostly small storage to what I assume has to do with it being in a residential area. I went in to buy boxes for my upcoming move and was grateful for all of the helpful information from TJ, thanks again

clean storage facility. Tj is very nice, everytime I have been to my storage she checks up with me and is top notch customer service. I recommend this place.

Great location, conveniently off the redline Jarvis. I came in with a few questions and TJ was very helpful. Great customer service.

Good deals and clean place

Public storage javis

TJ and Kim were EXCEPTIONALLY HELPFUL! The customer service is simply top notch. I’ve been helped a great deal and so will you.

Theresa help me find the storage size I needed great customer service also good labor day sale as well she deserve a pay raise

Do you sale wardrobe boxes?

Darlene was wonderful. Very friendly. Our overall experience at Public Storage Jarvis was great! Highly recommend.

Decided to pop in and ask questions--Darlene was a great help and talked me through everything, she even got me a deal! The building is clean and secure. Excellent service!

Thank you for all your help Darlene!!! You went above and beyond to get me in. You rock!!!🙌💪

Darlene was great and very helpful! She went out of her way to ensure that my items were safe and properly stored.

Emanuel was helpful & polite.

Darlene Simmons helped me and my wife she was great ! Recommending to all my friends and family

Darlene Simmons was a great help to me. I would definitely recommend this place

Darlene is responsive and tries to accommodate you in any kind of way she can. She goes out of her way to help you and so you're in good hands.

It is really very economic and convenient for Rogers park people. Darlene is very helpful and she will provide you all information you will need before you decide to use the self storage.

Darlene is a very nice person my family have rented units from time to time especially when we store our community fundraising items. Thanks Dar.

Darlene was super helpful

Darlene Simmons has gone way above and beyond my expectations in customer service here at Public Storage. Having recently gone through a difficult move and downsizing, Darlene has always been understanding and helpful. She also called me immediately when I had forgotten to lock up my unit. She's friendly, approachable, and more than accommodating, unlike many storage facility managers I have encountered over the years. Thanks Darlene for all your help.

Darlene is amazing, she takes my deliveries and helps with everything!

Darlene is an angel who helps me in my stressful time and made herself very available with a kind smile and positive attitude and spirit. Hurrah spring is here.

There was a lady there by the name of Darlene Simmons she was so helpful took a big weight off my shoulders I would like to thank her and thank Public Storage for watching my belongings

Darlene the property manager has been very helpful & nice.

I have came to this store many times darlene is so helpful with all my packing needs will keep coming back

It was nice working with Darlene. She has patience and was very pleasant to work with, even though I was closing my account due to non-usage, I will definitely go back to this location. When you have great customer service; fees and rates do not apply with me. It's all about my experience when I walk through that door.

expensive service but very helpful staff. Ohhh! They’re only open during regular business hours! I’m not sure how anyone is supposed to be able to clear their unit out when the time comes.... so the time never comes.

Good service. .Darlene is very helpful

My experience as a storage space hearing impaired renter is good because I always get a help whenever I need it. I always get listened to whenever I ask for something. My understanding and patient helper is Miss. Darlene...

I had a great experience overall. Darlene, the employee who was helping me showed me various sizes. I returned later after reserving a unit and she was very helpful and patient with all of the steps and explaining everything.

DO YOU HAVE A MONTHLY storage plan?

They are organized

Darlene did an excellent job of working with me until I found the space that was suitable to my needs-- at a fair rate. Quite pleased with her professionalism.

Darlene is so helpful, kind, and will hook you up with a good storage unit.

Darlene is the most helpful and kind individual I have ever met. It's truly rare these days to find someone who is willing to go out of their way to assist you and be so thoughtful in the process!

I think that Darlene is every nice she helped me with finding a space that is perfect for my belongings she is patient and very kind person I never met someone so professional😊

Darlene was professional, yet personable while switching our small unit to a larger one. Took care of the paperwork while I moved my possessions. Great business!

Went today to get a larger storage space at this facility where I already have one. Darlene was super helpful and let me check out 2 larger sizes before I decided. Once I decided on the size, she handled all the paperwork while I moved my stuff to the new unit. Went down to the office and completed a few forms and that was handled! This is the best place to store things and great customer service!

Very nice and clean storage facility. Close to my house so it's a perfect location, and their employee Darlene is always very friendly and helpful, and overall great person to get an advice from or talk to.

After renting a storage space at the Jarvis location for several years on the 2nd floor, I decided to look for one on the first floor for convenience sake. Darlene was very helpful in locating open storage spaces and showing them to me. I chose a space and she walked me through the process and made suggestions on how to best make the move. Darlene is very knowledgeable, patient and helpful as she always is since I began renting in 2009. I'd recommend using the Jarvis location for the exceptional service Darlene provides. She will take good care of you!

Darlene called me within minutes of my online request for a unit. She was very knowledgeable and personable when I arrived onsite. Thanks Darlene!

Unexpectedly, I needed to put some of my personal and business supplies in storage and I was so pleased with the courtesy and efficiency of the staff at a nearby Public Storage facility. Darlene helped me fill out paperwork, gave me a perfect storage unit and explained everything I needed to know about getting in and out of the building and the storage unit. I feel very confident about placing things with this facility and I appreciate how easy Darlene made this process for me.

Darlene is by far the nicest and most efficient worker i have ever encountered there. keep up the good work Darlene!

It's been three years and i couldn't be happier. Glad to see Darlene is still there. hey I love you guys! and the woman at the front desk was super helpful (i think her name is darlene)

Love the location of my public storage by my house and darlene was incredibly helpful. thank you

What are your rates and do u store furniture?

Darlene was such a wonderful person who always had a smile and a willingness to help when needed . I was a long time customer and she gave you 100%.

I've had nothing but stellar service by Darlene at the Jarvis location

this was so easy to move in and had great customer service from Darlene. easy, efficient and very helpful.

I recieved help from Darlene, Very nice and patient woman.. She was very helpful when I signed up with her and had a very friendly vibe

Darlene has been so awesome!! she has made my experience with public storage so pleasant. Whenever I call she is ready and available to answer my questions . Whenever I visit she is there with a smile. Thank you Darlene for all you do you are amazing !!!

Darlene was great

Darlene gave me excellent service here

LOVE,LOVE,LOVE Darlene! She is so helpful and very personable. I really appreciate her reminder calls when I forget to come in and pay. Darlene was also a great help in renting me my unit. Overall she has a wonderful personality and has some of the best customer service skills I've seen and that is hard to come by these days. A lot people just do the bare minimum at their job but, Darlene goes above and beyond. So thank you.

Darlene was always so helpful and courteous. Access to the property was easy and secure. I would certainly recommend Darlene and the services of Public Storage on Jarvis.

Darlene has been so helpful over the last year. Always informative, kind and consistently a nice person. Other businesses could only hope to have a "Darlene". My Public Storage experience on Jarvis has been great!

I buy all. My packing supplies from darlene always a pleasure will keep coming back

Went to ask some questions about renting a storage space and TJ answered all my questions in a very informed manner. The location is very clean and well kept, and the light traffic outside is preferred. Loved the experience!

Darlene gave me excellent service. I highly recommend this location to anyone who needs storage place

☝️🏽This "Public Storage" has to be one of the top rated in Chicago! I see Darlene take pride of being here mostly everyday and always clam/relax. 📞🤝 Never seen anyone give "Customer Service" as good as 🙋Darlene

Darlene has great customer service and is very helpful

Darlene was prompt and courteous! Excellent costumer service!

Darlene called me immediately after I applied online. She made sure I got the online sale price and was there to meet me. She took me through all the steps quickly and had me set up and ready to go. I had a crummy lock with me but for 19 dollars I got a tough secure lock that I can keep. Insurance was reasonable and the signing up process was quick. Excellent customer service and follow up. I'm very happy.

I feel cheated because they gave me nothing back for using the unit 10 days out of a month and I'm getting nothing back prorated! What a scam avoid this place!!!

Darlene Simmons sold me some boxes. Excellent customer service. Highly recommend.

I had great service from Darlene Simmons. Bought severlar boxes from her. Always a sweetheart

Darlene, at Jarvis location, is very heful, gives correct instruction and information, and very knowledgeable about the storage rules and how it works !

Great service! Darlene was very nice and helpful!

Darlene was nice she show me what i can get for my things. She show me the storage space to see if it was big enough i will be back if i have to

Great location. Darlene was awesome, super friendly and very helpful. Thanks for everything!

Darlene was great; witty and professional.

Darlene is very nice and friendly, Excellent service...

Rented from darlene she was helpful and nice

I love this place because it was close by& Darlene was wonder, very professional, & down to earth. Great listener & communicated everything that I needed to know.

Customer service what's good had all my questions answered darlene awesome

I absolutely love this place Darlene was absolutely wonderful in helping during a stressful move

Darlene gives excellent service and she is very helpful and informative.

Darlene was professional and courteous stopped in to buy boxes and she helped me with my packing needs

This location is great! Darlene is friendly, knowledgeable & professional. I will definitely choose this location for my storage needs in the future. Thank you for the wonderful customer service, Darlene!

Close by and good staff

Darlene is the best she 100% with help

Young woman darlene there help me witheverything i needed. Hard worker

Hi My name is Tony ☺ I am hearing impaired. I like this place because I have a nice experience with the customer service. Customer service worker Darlene treats customers like me with respect and attention whenever I need help, she helps me with them. Good service! 😁

Darlene is the one that makes this the go to storage place for me. She is friendly, professional and has a great sense of humor.

Darlene is a great person and is very helpful.

Darlene is so awesome. her customer service is very good. thank you Darlene

Darlene is awesome! She did a wonderful job. She helped us with everything. The prices are good. The place is kept clean and secure. I don't worry about a thing.

Darlene is just awesom. Great service. Friendly atmosphere.

Darlene were awesome. Place is nice and close to train station.

Darlene is very helpful and very kind. Excellent customer service, definitely outstanding.

Darlene was awesome!

My second time coming back to this storage for a lot of reasons 1 main reason is the services Darlene provides she is very hospitable she makes you feel right at home... The price is great and the area is very convenient.. It's right next to the train , laundromat, store etc.. If ever need service please consider this place

Darlene was great! Thanks for the help! Highly recommended.

Darlen was extremely patient and positive as she helped me. I was going through a rough situation forced to move out of where I was staying with a family friend and also had some financial issues when the total came up. She stayed with me as long as it took and did not harass me for the length of the transaction. Every place should have a manager as good as her and she made my experience great.

Darline was very nice and professional. Id recommend this place to anyone looking for storage.

Clean and well maintained storage facility with super friendly and attentive staff

Darlene was very helpful and answered Ali of my questions. Facility seems clean and safe. Thanks!

Darlene is great! she is very nice and helpful.

Darlene is always so helpful...

Darlene best of the best kind, friendly, understanding best experience❤

This was my first time renting out a storage unit - Darlene was very friendly and helpful and she made sure everything was clear. I would highly recommend using this Public Storage location!

Ms.Darlene is the best. Great customer services

Darlene was very helpful!

Excellent customer service! After I was informed of a problem with nonreceipt of my rent payment, Darlene helped me straighten out my account. She did so with a helpful attitude, a rarity in these times, and a firm knowledge of what needed to be done. I highly recommend this business, and you'll be in good hands if Darlene is there to help!

I was moving from Chicago and Darlene Simmons gave me all the help I needed to make my move less stressful. Thank you Darlene!

Darlene Simmons helped me store my stuff while I was moving. She was very helpful and I would recommend her to my friends.

Stopped in to buy packing materials and Darlene Simmons was very helpful and knowledgeable.

Was a clean environment and Darlene Simmons was a very friendly customer service representative. Affordable and nice location.

Darlene Simmons is a great employee who gives wonderful customer service. I've been lucky to know her for the past three years!! I always look forward to seeing Darlene.

I came to this facility looking for a storage and upon entering I was greeted with a smile from Ann at the front desk... She was very nice and helpfull, within 15 minutes I already had a pass code for my storage. She showed me the facility and how to enter the code and needless to say I was very pleased with the cleanliness of the place, but most of all with service provided by Ann. It is these qualities that I look foward when looking for services! Thank you Ann!

From the time we started using this facility and got to know Darlene she have shown exemplary service. She's very kind, friendly and patient. I have grown to enjoy seeing her on my visits to make payments etc.

Darlene ws very accommodating when my movers were late and stayed an extra hour on a Saturday night just so I could move my stuff in. She was great!

I walked in to the storage to find out some information and i was greeted by Darlene. She answered all my questions with a smile. She made me feel welcome and i will be back to store my stuff. You should have more people like her working in this location.

Darlene had great costumer service when I stopped in to buy boxes.

excellent service. have used this spacefor 3yrs - ranging from 1- 3 spaces. Darlene had always been so friendly ands helpful. one off best people to work with!!

I highly recommend Public Storage on Jarvis Ave. Darlene is the best customer service staff that I have encountered in a very long time She is polite, courteous and helpful in person or via telephone. She does a fantastic job in helping individuals find suitable units. Darlene goes that extra mile to service individuals. The Public Storage Company should be very proud of her genuine customer service skills.

The location is great although their prices have continued to increase faster than inflation so don't expect you'll get a locked in rate.

Needed a storage facility right away, called Public Storage on Jarvis. Darlene was very accommodating, explained what type of storage plan would work best for my furniture etc etc. Once in the facility she got all the required documents ready, assisted w/getting a dolly and cart. I appreciated the great customer service!!!

The folks at the Jarvis St. Public Storage have been nothing but wonderful. I've lived in the area for years but have only now needed storage. Ann and Darlene have spent time going through their rates and availability with me to make sure I get the best deal for my storage needs. They spent time on the phone with me helping to set up my online account and everything! Moving is stressful already, especially when you're transitioning as much as I am. They have made the process so much easier and I feel very relaxed every time I go in.

I've been using Public Storage for nearly 3 years. I've had an excellent experience. Darlene Simmons has provided exemplary customer service.

I had the pleasure of working with Darlene Simmons and because of her great customer service and assistance I'll always remain a loyal customer!! Thanks Darlene

Darlenen simmons is a very nice and hard worker

I would like to thank Darlene Simmons for all her help, moving me and my family from st. Louis to chicago. You will have a customer for life. thanks again........ you are a rockstar ;)

Darlene Simmons help me I'm from Iowa didn't know what to do but she helped me out and made me feel like she wants her customer to know she is there to help so I want to thank her personally thank you your customer for life

I've gone to this location several times and each time I talk to Darlene Simmons who has been very kind and helpful. This location is very well kept and I've never had a problem there.

Darlene Simmons was incredibly helpful and professional. The facility is clean, temperature controlled and located in my neighborhood.. The hours and parking slots are really convenient. I would highly recommend this storage facility.

My experience with the Public Storage on West Jarvis was surprisingly expedient. The agent on duty Darlene was very courteous and extremely professional. Her exceptional customer service made me glad that I chose that location.

I had two moving trucks cancel on me and a 24 hour window where my roommate needed to store their stuff somewhere between moving out and moving in, and this place saved us. Darlene was so helpful and understanding, and the freight elevator was great, and even though we had to get in there three times in one weekend we didn't have any problems. It really made a huge difference in a move where most of the other companies and people we were dealing with were being rude and unhelpful during a very stressful time! Thank you Darlene & Public Storage!

Darlene was great! The process was smooth and painless from start to finish. Did a great job assisting me although three people walked in around the same time. Facility is clean and secure.

Darlene has been very helpful. All the staff are very kind and I never have a problem. if I need anything they are always willing to help! I would definitely recommend this location!

I was moving from my old apartment, to my new apartment. There was a matter of two days from the time I moved out, and was able to move into my new apartment. Ann was a super rock star in explaining everything about Public Storage. I had to rent a unit. She quickly secured a unit over the phone, and when I arrived, all I had to do, was fill out the paper work, and make my first month's payment. I am so glad I chose Public Storage. There were more than enough dollys to use to transport my stuff, to my storage unit. The unit was clean. I highly recommend this Public Storage location if you ever need to store your stuff. My unit is a 5 by 9.

This was my third unit at public storage on Jarvis and I can't say enough how much I appreciate this location. There are 2 service employees that during some very stressful moves that were so helpful, kind, and thoughtful. Ann and Darlene provided us with painless and expedient paperwork and a friendly, warm demeanor. I'm so happy with our service at this location with these two exceptional individuals. Thank you Ann and Darlene!

I've met three employees at my branch and have no complaints. Darlene stands out as being extremely kind and helpful. Its a pleasure to see her when I pop in. Dan Bole

Its the best...Darlene Simmons greeted me with a lot of care & helped me find a good storage I needed

Went there and worker Darlene Simmons gave us excellent service.

Great customer service, easy check-in and payment process!