Public Storage Self-Storage Units at 2101 W Howard Street, Chicago, IL

Thank you Laquitha for all of your help today, trying to find a space for me

Shonda is awesome!!! She has great customer service skills ⭐️⭐️🌟

Found Public Storage while trying to get my moving situation resolved and Shonda was ready and willing to help. She took the extra mile to reach out after she didn’t hear back from me. Shonda was an All Star even when the elevator shutdown, with me inside, she got help immediately.

Shonda was great with my rental assistance also the property is so clean

Shonda is always nice and helpful when I call also when assisting me with my bill⭐️⭐️⭐️⭐️⭐️

Shonda is awesome no other words can be used in the great customer service she provides

Shonda was great with helping me download and understand the ps app

Shonda was terrific with providing me with 5 stars service with my rental process

Shonda was awesome with my rental needs

The space is easy to access and Shonda, who got us set up, was very kind and helpful!

Shonda was a great help with my rental

Shonda was excellent with helping me rent my unit

Shonda and the other front attendant (I didn’t catch her name) was sooo sweet and helpful and had great energy ! The process was so easy. These girls deserve a raise !!

Poor/non existent customer service.. No one answers the phone when called and no one in office during what SHOULD be hours of OPEN operation

Kayla helped me so much appreciate you much such a helpful worker keep her ❤️

Shonda was very nice and helpful and answered all my questions

Shonda was great!!!!

I came into the property inquiring about a unit due to me trying to move from another Storage Company Shonda was a huge help with helping me with all my needs to help remove myself from the other Storage Company Shonda really helped me awesome customer service with care

Mellanie was very helpful, and we had a great experience. She led us to our unit, and answered any questions we had!

Shonda was very helpful. I enjoyed doing business with her.

Shonda was helpful, the move-in was quick and simple :)

Laquitha was so helpful and knowledgeable today thank you

Good

Laquita and Shonda gave excellent customer service Thanks Ladies

Laquitha is awesome and helped us when we had such a long day. Honestly a life saver. 10/10 customer service

Laquitha was very helpful, I came in with questions regarding my bill and she was very patient and gave me really good information. Thank you

Laquitha was so helpful and nice, made the experience so good! She was very friendly and kind, would highly recommend!

Laquitha and Kayla were very helpful and professional thank you ladies

I hate this place. I cant wait ti get back to the city . To get out of this. Place. B.B.B. SHOULD CHECK IN TO THIS. I MIGHT JUST HELP....EFF. Hate it No stars . .but one for the post.

Moving and storing personal items can be a tough time for most, but the people at this location made it a breeze. The manager, Shonda, not only covered all the basics for renting and best deals, she also provided valuable information that one would need to understand the process completely and plainly. The other manager, LaQuitha, handled customer care professionally on the phone, as she helped a misguided customer by providing valuable information on locations and directions. Professionalism was the key. I walked in not knowing the name of the place on a cold drizzly morning but walked out with a smile. Thanks, Public Storage.

Laquitha and Shonda were professional and friendly while renting my space thanks ladies

Laquitha was very helpful i had questions about my space and she was so nice

Kayla was super helpful and got me the storage room I needed with the original promotion price. She was super patient and walked me through step by step everything I needed.

Kayla was amazing. She went above and beyond to ensure that I had everything I needed. Thank you so much for your awesome customer service.

Kayla was professional,polite and helpful

Very helpful she was very nice and so understanding of what was needed thank you so much Kayla !

Clean and easy access but rent is outrageous! Theyll raise it without any warning and when you cant pay they tack on late fees. Do yourself a favor and get a storage unit in the burbs. $250 for a storage unit is outrageous

Nic was incredibly helpful and efficient. A great experience!

Shonda was awesome with assisting my daughter with the rental process also with the move in when she seen us on the property great customer service

Shonda gave excellent customer service fast efficient with the rental process kudos

Nic was really nice helping us move out of the storage. I will be coming back if I every need it again :)

Nic is very helpful in the process, good job

Nic Very professional. Nice. Smiled. Helpful. And all around beautiful person. Keep up the good work.

Nic is a very good person he gives a perfect service an is very kind. I thank him a lot for helping me in everything i need

Nick he's a nice guy

Mic is the guy to talk to very helpful all right

Nic is very professional helped me get in access door was giving me issues. I made a payment he is nice helpful and efficient.

Nic was very helpful and nice!

Shonda &Nic was awesome

Shonda and Nic was great with the customer service provided

Shonda and Nic was awesome with providing excellent customer service thank you!

The dark skinned lady that sits at the front counter always has an attitude. I will figure out her name to write later. One time I came in here to get some things out of my storage she insisted on telling me something that was left in the hallway was mine. I kept telling her it wasn’t mine. She said I was watching you on camera and saw you leave it. Like why are you watching me on camera anyways that’s creepy. When it’s other customers in the building as well. Then she stated she was going to throw it away as if I was supposed to be mad. It wasn’t mine so I could care less. I came another time and asked a question befor going to my storage she looked as if I was invading her space 😂 like don’t you work here? I don’t recommend this place.

Outstanding Service & friendly hospitality. Shonda is very friendly and knowledgeable. She's definitely a super star and handles everything with great professionalism.

Shonda was very helpful and went out of her way to explain everything to my mother. She has great patience and a wonderful personality.

I had a unit here for over a year with my fathers items inside. Service was miserable and full of sadness at best. Most of the time I would come in to check in the unit the elevator was broken and so you have to either use the stairs or a tiny sketchy one all the way in the back. They raisers my rent a total of two times in one year without any notice. (Just when they said you owe) Then when I missed an month because they’re auto payment would never seem to work correctly they charge and insane fee. Eventually because I was in between jobs they took my unit and sold it within a month and a half and little to no notice was given. :( when I called to ask after they left a message they said I was too late and acted like I was a criminal) I understand business but basic courtesy is due.

Shonda was great today

Shonda is absolutely amazing! She was able to assist me with getting my space rented out. Making sure that I remember the correct dates. When you come ask for Shonda!

Shonda was very helpful with rental process for my mother. Very professional and courteous.

This was my first time renting a storage unit and I was hesitant about the process, but Shaneka was very polite and informative in helping me get it done. Much appreciated.

This is a nice location and has a very good customer service. Shonda helped me understand the rental process, thank you Shonda!

Shonda was great! Great customer service and my first time here!

Shonda was great with her customer service

Shonda was excellent with assisting me with the rental procedure !!

Shonda was really helpful this morning helping me understand the rental Process. She’s awesome

Shonda was amazing, she called me as I was finishing up my online application. She was so pleasant I came in the same day, she showed me the unit finished the paperwork and was done in 15 min. Thank you so much.

My experience was great with shonda she help us to the fullest and went far and beyond for us. great attitude and kept her customers smiling

SHonda was a big help for me and my mother renting a unit she's awesome

Shonda was awesome helping me understand the rental process

Shonda was a big help to assist me with my moving needs outside of the workplace I will be renting soon I never understood the storage protocols

Shonda was awesome

Shonda is amazing! She made our morning😊

Shonda showed us storages and was wonderful explaining setup on my phone

Shonda was a excellent help with providing me with the proper storage unit

Shaneka was a great help found ever thing I needed

Shaneka was very helpful and offered great customer services and I will be recommending this location for future storages.

Quite convenient and close by. Importantly all climate controlled units for a reasonable price.

Excellent customer service shonda and shaneka!

Shonda gave excellent customer service

Shonda was great excellent customer service helped me with all move in needs

Shonda was very helpful with my rental needs

Shonda is the Best! Very sweet, helpful and funny. I enjoyed the whole experience! I would definitely recommend Public Storage!

Shonda was amazing, she was more than helpful with finding me a unit fast. She had a couple prior to me and communicated professionally about the wait time which was quite appreciated.

Shonda was amazingly helpful and quick.

Shonda was very helpful and nice! Thank you!

Shonda was great with assisting me with my rental needs 👍

Shonda was very informative and helpful.

Shonda was amazing, informative, kind and fantastic.. I’m so happy that she helped.. john

Chris was very kind courtesy and helpful and very friendly

Chris was thorough in explain my options and guiding me through the process. Great job Chris!

They’re very reliable, respectful, and storage rooms are immaculate, overall excellent customer service Issac the a great with customer service

Shonda was very helpful with my rental. Thank you Shonda with all your help

Isaac Fast and quick service Thank you

My husband an I stop by the storage over the weekend to get some information about storing. I would to thank Isaac for giving us a tour. He was very knowledgeable and professional.

Good service, I met this one lady named shonda & she’s great helped me out a lot..

Isaac was fantastic. He made the move easy.

I didn't know storing would be so easy. Thank to Isaac he made it possible.

I would like to thank Isaac for helping me out with my move. Everything went smoothly.

Shonda is the best she has human relations plus cusromer service skill and she will now motivate me to invite more customers for public storage especially the one on Howard, please give her more incentive and appreciate as a good employee. Happy for having good personality employee that can help people with respect and thanks

Isaac was great thanks for helping

Shonda was a big help with helping me rent my space ....Thanks for the help Shonda

Needs some type of air conditioning in the building. I was in there a couple of weeks ago for only a few minutes and walked out like I had sweated in a sauna. 😳🙄😳🙄

Shonda was a big help this morning helping set my ps app up that I was having a hard time with .Thank You Shonda

I FINALLY MET ISAAC AND HE HELP ME WITH THE PUBLIC STORAGE APP. AND SHOWING ME THE LOCATION OF MY STORAGE SPACE.

Isaac is wonderful. He help me download the payment app. And help with another issues

Shonda was a big help with helping me with questions about my account Shonda deserves a bonus!!! 5 stars to Shonda

Shonda was a great help for helping me understand my rental agreement.

Thank you Isaac! 😊

Isaac is incredibly helpful and friendly! Made sure I downloaded the app for easy access. The facility is clean and accessible.

Isaac good man easy to work with love the place

Issac Jones was amazing!! He was very understanding and professional also polite

Issac was very professional, very polite, and it was a smooth process

Isaac was a great help. It's like having a storage concierge.

Isaac help me decide which size storage I needed. He was very nice. Thank you!!

Isaac is the best

Isaac was amazing! Thank you for helping me.

Great storage facility. Isaac was super helpful with helping me move in and stayed late to ensure I could finish my move in completely. Exceptional service! Thank you so much Isaac!

Isaac smooth transition from large space to small thank you

Issac was awesome. I was out of town and he worked with the moving company to ensure my things was dropped in storage!!! My 😇. Professional indeed

Rented a space for two years! Dario and Isaac provided amazing service! If I’m ever in the neighborhood will come back for sure

Isaac is ALWAYS so helpful, great place to keep your belongings safe with peace of mind. HIGHLY recommend.

Isaac had Great service

Isaac was great and very helpful over the years.

Isaac is wonderful. He help me with downloading the app.

Isaac is very helpful and courteous!

Isaac help us out with our storages

Isaac was professional and kind to us. Helped us a lot with storage unit! Thank him!!

I would like to recommen everyone looking for storage to go to the Howard street Chicago location. Because Isaac made my day painless. Great customer service.

Thanks to Isaac for helping me choose the right side boxes for move.

I never met a more professional and patient person than Isaac. He took the time to answer all my concerns and questions about storage.

On Saturday I stop by Howard Street storage to inquire about storing some seasonal items. Isaac was the person who took care of me. He told me I would only need a 5x5 space. Thank you for the help and information. I will be using Public storage when I 'm ready store.

I received great customer service from Isaac. Thank you for your professionalism.

Isaac has helped me make my job go smoother than planned

Mr. Isaac is a wonderful person. So friendly and helpful. He is assisted me in backing in my u-haul for easy loading and exiting.

Isaac was a great help throughout our use during our rental time. Great person!!

Thank you much for the supeb service and especialy Isaac, great person to work with!

We have had an excellent experience with this storage facility for many years. Mr. Isaac is very knowledgeable, kind, and available for questions and assistance. This is a well maintained, clean and safe storage facility and I would recommend it to all my friends and acquaintances. .

Isaac was very helpful and informative about the storage processes!!! Will be coming back again!

Isaac was AMAZING! Excellent service and helped me through a difficult move. Isaac is definitely the best!

Isaac was great! Exceptional service!

This location is very clean and spacious. The staff is very friendly. I walked in and Salman showed me space working for my needs and told me all I needed. Salman was very nice, helpful, and friendly. Too much sauce. :) I would ro recognize Isaac for rhe wonderful job he is doing the place is always clean

Isaac is the best. He was very helpful

Isaac y Dario , excelente atención , me encanto el lugar .

Isaac ,has a great service .Very kindly and humble person to work with.

Isaac was helpful. He was able to override issues with the online discount and offered the discount when I arrived in person. It is difficult sometimes to find help from the office, because either they are very busy or don’t have enough employees to schedule for the number of tenants in the building.

Update: I can’t believe this place. After this chick made me make a review before I left the office they put a lock on our storage without our permission after we told them we had our own lock and then played dumb about not having a key to take the lock off. WARNING do not trust anything they tell you in the office… your best bet is just dealing with another storage facility.

Isaac did a super job nice and helpful

This is my first time reserving a storage and I am very happy that I picked this facility. First, it was incredible easy to unload my items thanks to the carts that are provided and the elevator. But most importantly, because the incredible Isaac helped me today. I could not recommend it more!

Isaac was such a help! I recently visited this location with a family member that ended up leaving his keys in a rush. Isaac retrieved his keys and kept them in the office with promptly returning my call to let me know that they were safe. Thank you!

Shonda is the best!!!

Isaac was very helpful ....he's great

Shonda is very polite,respectful and very professional. Great hire

Shanda was amazing! Made renting out a unit much more enjoyable

This is an amazing public storage. Isaac was tremendous, great customer service the place is clean safe good neighborhood everything is great. Would recommend.

De cuanto es la renta por mes y q requisitos necesita

I came by the looking for 10x10 or larger unit to rent. Isaac showed me a 10x12 unit on the first floor which was perfect for me. I told him to hold it until tomorrow. He said I can't guarantee it will still be available, so he wrote my name and phone number down. Then I told him i'll be back tomorrow. But I thought about what Isaac said and decided to come back today and rent the space. Also he showed me how to download the app. Thank for all your help ISAAC.

Isaac help me out in my time of need.

Love this place saves my good goods

Mr Isaac was very nice, good service, very easy access

Isaac provided excellent service!

Isaac provide excellent customer service and has a glowing personality!

Great service with Isaac!

Isaac was very helpful with finding the right size I needed and downloading App. It is raining today so I don’t need to get out of my car to open the gate. I’m loving it.

Isaac is the person who helped me today with renting a space. Just what I need for my books.

Isaac’s the best!

Mr. Awesome Isaac helped me make the decision whether I wanted to rent a space or not. Super knowledgeable and made the experience great!

Hey I will like to update. First of all these are all fake reviews. Upon signing up the guy basically makes everyone write a review. Be very careful here. I recommend bringing your own lock. I believe these guys are thieves. I strongly believe they go through our belongings. Possibly have very expensive master keys. 100% sure they have copies of keys to lock 🔒 that they provide. Bring own lock. I believe these guys went through my unit.

Clean and well run, thanks for your help Isaac!

I was having trouble downloading the app so I came into the store and Isaac help me fix the problem.

Isaac was a huge help! First time getting a storage unit and he made it super easy and accessible!

Isaac was very helpful with downloading the app. It wasn't working then hehehehehe fixed it. Thank you!

Isaac showed me how to use the app he made my life easier

Isaac was Very helpful with downloading the app and finding the right size space for my tools. And the price is reasonable too. Also he showed me how to use the app.

Isaac help me with downloading the app and finding my unit. Thank you very much.

I would like to thank Issac for helping me save some money by transferring to a smaller space He saved me $126 monthly. Thank you Isaac.

Isaac is the best that is why I'm a returning customer. I rented a space 10 years ago. And I had a great experience at the Howard location.

Isaac is the bomb! In and out quickly and efficiently. Quite professional … thank you!

Isaac Is the S.H.I.T

Isaac is very knowledgeable and he goes the extra mile!

Shonda was very helpful and courteous very good attitude and personality

Issac was very professional when it came to explaining the details of the lease. He showed me around and everything was clean and well taken care off. Overall great service at this location.

I would to thank Isaac for staying late to rent me a space. He was very patient and helpful with downloading the app.

I been taken care off by Isaac and it's been a good welcoming. :)

Isaac , was a very helpful person, giving me good information and recommendations.

Isaac was a great help! Very professional and super great with answering our questions about the storage!

Isaac is wonderful I did not know anything about storage. He ¹made me fill at ease by showing me different sizes spaces to choose from. Thank you very much for helping me decide which size I needed.

Isaac help me when I can into the public storage looking for a space. Very helpful and friendly.

Isaac was very help and so kind to me too. Thank you

Shonda was a great help -- she explained all the terms of the lease and showed me around the facility... Made my day that much better. Fantastic customer service. Thank you!

Great customer service by Shonda

Shonda was good help great service

Isaac was amazingly helpful, I needed a unit with a wide door for the items I need to store, he quickly found a different option for me and got it taken care of in minutes. Thank you Isaac

Shonda was very friendly and helpful!

Great place for storage. 😆

Isaac rocks

I would like to thanks shonda for all her help

Dario and Mauricio are amazing, thanks for listening

Darko was very helpful

Isaac got me in and out when i paid my bill and told me about the app

Isaac help me with my storage and when I was having a problem with the app he fixed it for me. Thank you for your help and great service

Mr Isaac Is very nice and helpful

This was a great facility. Issac show me some places and I liked them. Will be making business soon. Appreciate the service and attitude of Issac.

Isaac is the best he help me with finding the right size space because I did not know what I needed. Thank you for making it easy & painless.

Shonda was helpful

Isaac is an awesome personality. He attended to me excellently

How early can one reserve a storage unit .

Isaac is the man to see here for your storage needs! Very helpful and accomodating.

Shonda was very helpful & supportive of all questions & concerns that I wanted answered.

Shonda was extremely helpful and sweet.

Excellent service met with Isaac at Howard location very very kind.

Shonda was very helpful and nothing short of spectacular.

Isaac was very helpful with my move in and downloading the app. It was very easy and quick. Thanks Isaac.

Isaac is the best my rental went smoothly. Thank you

Shonda give me some helpful information love that girl she was great

Shonda was assisting me today she was very helpful.

Nicole was amazing! She helped me pick the perfect size storage! Very friendly and polite! Answered all my questions!

Isaac. Professional very helpful in everything

Great experience

Issac was very helpful and very patience .

Isaac was a tremendous help! His professionalism and prompt response resolved my anxiety! My frustration was at an all time high due to traveling from Hammond Indiana and not having the storage key!! He offered various solutions to resolve the issue! In short he was awesome!! Crisis adverted!! Great job Isaac!!

Nice management staff. Corporate unit rental prices keep going up by $20-30/month annual increases.

Mr.Isaac was professional, organized and patient. He explained the entire process and helped download the app. He explained the move-in/move-out process and how to access my unit. The facility is clean and smells fresh. Easy parking and access with convenient hours.

I needed a space & Issac help me every step of the way to get the right one. Thanks!!

Easy access location, amazing staff members, especially Mr Issac is one to help with your signing up process, which is a easy step by step application!

Issac and Shonda are great! We appreciate their flexibility and being so accommodating. We have had a smooth, comfortable experience so far renting a storage unit here. It has made our move so much easier. Thank you Issac and Shonda! See you around soon!

Isaac was great he had me in and out . the customer service was. A 1

Isaac was very helpful. He answered all of my questions and got the right size space. Thanks

I use this place cozy basement slot storage, quiet laid back area near Evanston and the redline

Nico was very friendly informative guy! Thank you very much for your help!

They are very convenient and the staff(Issac)is very friendly and he was very helpful.

Everytime I come to pay my bill Isaac is always friendly and helpful. I recomend this location if you are looking for storage. You cant go wrong renting with Isaac.

Isaac was great ! Thank you!

Issac gave me a wonderful time here and offered me an amazing deal great customer service :)

Isaac the property manager was terrific.

Spacious

Isaac helped me out when I lost my lock key. He was thorough and very patient and in very pleased to be using Public Storage on Howard Street in Chicago.

Shonda a good worker great service I recommend to other customers

Exactly customer service department shonda was very helpful

Shonda was amazing she was god send for the situation we was in

Prices too high for 5×5 foot space. I moved out after 3 years. Enough! The staff is great!!

Unfortunately unprofessional and disappointment rushed and not enough time to decide or when to move in and too high at cost

Shonda was a great help for me and my friend. The customer service was great the communication was clear and precise. I've felt really taken care of.

Shonda was great

Shoda was friendly and professional and understanding

Shonda was awesome she was very helpful..Kudos to Shonda

I rented a storage today at HOWARD LOCATION Isaac was very helpful in helping me with downloading the app. He made it seamless. He is the greatest

I came to my storage unit today, while there I asked Isaac Jones the manager about the Public Storage Mobile App. I had assumed he was going to verbally relay the information quickly to me and send me on my way like most establishments usually do. To my surprise and delight he actually took the time to help me download the App. As usual, he made me feel like a special customer. He and Loretta continue to be the sole reason my husband and I continue to use Public Storage for all our storage needs! Stephanie Osborne

The store manager Isaac Jones at the 2101 W Howard St Chicago facility went out of his way to assist me today as he usually does whenever I need help. Today I lost my car keys somewhere in the facility and I could not find them anywhere, so I went to ask him if anyone had turned in any keys. At this point he decided to help me find them, and as we walked around the facility following my tracks he found the keys. I cannot thank him enough, he is a wonderful and caring person. Public Storage has a first rate manager representing this facility.

Prices are reasonable

I appreciated the customer service Issac had today, really easy process with him, Outstanding timing.

My experience at Public Storage on Howard was absolutely magnificent.. Loretta Jones the property manager was more than helpful. She guided me through the procedure of renting a space that was just right for me thank you Miss Jones for a great experience.

Mr. Isaac was very helpful and friendly! Made the process simple. Thank you!

I went to pay my storage bill and Isaac told me of an easy way to pay if I download the app. He show how so I’m very happy. Thank you very much Isaac

Hey, Shonda was great help today she helped me locate the supply I need for moving

Great experience at this location thanks to Loretta. She provided excellent customer service and was patient and motivated to meet our needs. She has a great attitude and we quickly built a rapport with her. Thanks Loretta!!

Good worker friendly staff I recommend 💪🏾

Shanda & daryo verry nice

Shonda, the property manager, provided us with an outstanding service. I highly recommend this location

Had a mix up and confusing billing situation, SHONDA at this property was outstanding and did a fantastic job in assisting and getting things straightened out to my complete satisfaction!

Shonda is the best she provided me with the space that fitted my needs

I was a visitor with a friend and the young lady Shonda was extremely pleasant and professional. She had a warm spirit and helpful 2 my friend. Would definitely recommend this place. Shonda personality lead me 2 consider a storage spot.

I've been with public storage over 5 yrs and Shonda helped me with lowering my payment she was big big help .Thank You Shonda

Clean, easily accessible, and friendly staff. I got excellent help from Isaac while I was here. Couldn't ask for more!

Yesterday I came into the store looking for information about storage. I knew absolutely nothing but Issac taught me everything I know about storage. He’s so exceptional with his work. 5 stars!!!

I been storage at the Howard st Public Storage for many years. Isaac & Loretta has made my stay enjoyable. They just made my life easier with the PS Storage App. I'm in heaven. Thanks!!!

Excellent customer service, Ms. Loretta & Mr. Isaac are the best. Easy access, clean, convenient. Please visit their location, I promise you a great experience.

I came to this storage to do some repairs and to my surprise the area I needed to at work was cleared of snow. I just want to say thanks to Isaac & Loretta for making my job easy.

Loretta helped me rent a storage space today. Great service. In and out in 15 minutes. Very clean. Easy in and out access and secure.

On the 26th of this month I'm moving to Florida. I just want to say I'd enjoyed my time time storing at public storage. Because Isaac & Loretta are wonderful. So if you're looking for storage I recommend you put your items here.

Isaac is a very professional employee. He makes me feel welcome and comfortable and answers every question thoroughly.

I have received wonderful care and service from Shonda. She has assisted me in getting a unit, then a second one to move into from the first one (larger-to-smaller unit). She helped me understand how to take advantage of online ordering to help get the best deal, which I definitely feel that I did! Plus, she has a very easy manner, always pleasant, friendly and amusing, making my experience pleasant and memorable.

I had a great experience at this location Loretta assisted me with everything that I needed she went above and beyond her services I will definitely refer this place. Thank you!

I was given excellent service - Shonda was super nice and made my experience easy and smooth. We have had nothing but good rapport with the staff there. I SUPER recommend it!!!

The service here is fantastic and they are taking the right Covid precautions to ensure you feel safe. I’ve been having a unit for 3 years here and never had an issue. Definitely recommend!

Loretta was extremely helpful and always made sure we were okay.

Good service

Vehicle was damaged outside of property. Possibly by someone visiting the property. Management was no help. Was told that cameras don’t keep footage. What makes it worse is I’m actually a customer at this location.

Loretta was amazingly helpful and this whole facility has been clean, dry, easy to access and clear on pricing. Would definitely use them again when needed!

Rent goes up by 30% within the first year. Ceiling falling apart. Disrepair. Unfriendly front counter. Not really recommended.

Great clean

They are a class act and ALWAYS helpful!

Today was ok. Didn't stay there to long. It was a little warm in there.

This was my first time renting a space Isaac made everything go very smoothly. The service was quick and easy

Clean place and the managers are always nice and courteous!

I have been a customer at this location for about 2 years. The facility is clean, the staff is extremely friendly, and Miss Loretta is a joy to see on the property. Would highly recommend this facility. They are also more cost effective in comparison to other Public Storage locations. 5 stars.

The customer service was phenomenal!! I was already stressed about moving and Loretta made my move stress free. I can't thank them enough!!!10 🌟🌟🌟🌟🌟🌟🌟🌟

I came here with my dad!! We are working on our house and needed to keep a few things in storage. Loretta's Customer Service was exceptional. The process was quick and easy. 👍👍

I went here last week to get boxes and tape. I ended up renting a space. Loretta was exceptional . They have a customer for life. They made my move in a breeze and were able to answer all of my questions . Thank you.

I like convince, and the place is clean. Pricing is affordable for my unit price. The staff here is very pleasant and always willing to assist you, thank you to Isaac & Loretta. Mr Richard W. Johnson

Staff was above and beyond, Loretta handled all our requirements. It was the best deal in town, 50% less cost than other nearby storage.

I went into Howard street location to rent a 5x5 unit, and Mrs. Loretta Jones and Mr. Isaac Jones were very informative and helpful. They were able to take one look at my things and advised the unit I was looking to rent was the wrong size. They took me to two different unit, so I could see both sizes and make a sound mind decision on which space was the best fit for my things. Speaking with Mr. & Mrs. Jones was a relief off my shoulders. I was able to rent the correct size unit and felt very secure and well informed in doing so. Their friendly smiles and great customer service skills are the best. As, stated previously in my review. They advised me about everything from the different space sizes, insurance, and the best locks/affordable boxes I could purchase at their location. I was really glad I got to speak with them.

Mr Salvador Chavez jr, the manager never called back after 4 months that I've been trying to reach him for an issue of mold smell in the basement unit .... I even called corporate and they promised me he will call back but never did....then they promised his boss will call me, she never did either....all my clothing smell of mold and must, and I had to throw them all in the trash.... there is something wrong in the basement floor. I don't know if it is water sitting or what, but as soon as you go down there you choke on the smell and mold. mr Salvador needs to be fired immediately or at least reported because he is ignoring costumers issues and not maintaining his property. Mold is a serious health and safety issue. I’ve been with many public storages before in different areas and they were great except this one... stay away there is plenty of other good storages around. I will be contacting my lawyer

Shonda was helpful when I needed a place to store my things

Someone was holding up the elevator and Darrian talked to them for me so I could move out.

My experience at this location has been exceptional!" The staff is friendly and helpful. The customer services is amazing. I spoke with Isaac on the phone and asked if I could come in a day earlier than my reservation. He said no problem. The whole process was easy and stress free. The facility is clean and well lite. I highly recommend this location for your storage needs.

Isaac was very prompt and helpful in assisting me in regards to the pricing questions I had.

My experience here was great. Never had any issues!

Theresa was great . Fast and efficient. Knows her job well. Highly recommend

Just came in for boxes and Becca was great!

I was pleasantly surprised by the great customer service. Staff was friendly and accommodating. I wasn’t expecting that!

Very helpful personel, Alfonso was beyond his duty to help us even we were after 6PM (closing time). Smile ☺ on his face and being helpful made my day a less stressful. Moving isn't fun. Lol. Thank you!

Was helping a friend move out of storage and the people there were nice.

Ms Loretta was great loved working with her had a great experience

I just rented a unit by Theresa and she was great. Very friendly and professional. I highly recommend this facility

Theresa was awesome!

Excellent service. Alphonso and Kenisha made everything easy.

Theresa was very helpful and nice. She explained everything to me, welcomed and made me very comfortable. Thank you so much theresa.

Prices too high

Loretta was absolutely wonderful. She was quick, efficient, and professional. She was very informative and helpful with my needs. Best Public Storage experience by far.

My family and I have been renting storage space from this place for years. They have great customer service . Loretta is extemely helpful and goes above and beyond.

Theresa Aguilera provided excellent customer service, knowledge, and fantastic enthusiasm with me. She deserves to be recognized

Hello this is Alan I was just want to say thank you again so much Isaac and Loretta. For helping myself and my sister Rebecca! They gave us great tips on how to organize and maximize that storage unit my sister had. Taught me things I didn't know that you can store so much in that small amount of space. Thanks again Isaac and Loretta for being so helpful! Thank you Public Storage you have the best workers! HELLO TO TERESA YOU ARE A ROCK STAR!!! THANKS SO VERY VERY VERY MUCH FOR ALL YOUR HELP AS WELL....SHE WAS SO ATTENTIVE... SO HELPFUL...SO PATIENT...HANDLING SO MANY SITUATIONS PROFESSIONALLY!! SHE HAS THE GREATEST SMILE MAKES YOU FEEL IMPORTANT!! THANK YOU MRS. TERESA!!!

Teresa is the best customer service professional.! She was more than helpful. Even when I had mistakenly gave her a wrong information. She was so patient and helpful. We need more people like her that take time and care for others needs. Thank you public storage. She is one of the best

Went to public storage to help my friend to rent a storage. The staff that were working Issac and Loretta are a LIFE SAVER .They help us price match we got the truck unloaded all on a busy Saturday It was quick and hassle free Definition of Great customer service !

Teresa is very helpful she made my experience very easy and smooth, shes amazing, always helpful and pleasant when I come by ,

Purchased boxes and Loretta and Isaac were great help.

THANKS TOO LORETTA & ISAAC !! For all your help and support....pretty scary moving..they helped me find the perfect size unit...always courteous and friendly!

Theresa was great. Extremely fast service and cheap.

Loretta was great to work with. Made the process easy.

This is my second time using this location. Isaac and Loretta are so helpful! They are extremely professional and thorough. Thank you for always coming through for me!

I was so happy this location was open on Christmas eve! Even though it was late Theresa was so helpful to me. I was making a payment here because I was visiting family for the holidays. Theresa was very patient and super friendly. Plus the facility looked great!!

I came into the facility not knowing what to expect. Theresa helped out showed me several available units. I was comfortable about reserving and having my belongings there. When I came back to secure the unit I worked with Loretta & Isaac and they went over and beyond. They explained the process and made it a great choice. I left pleased. Thanks.

Staff lies about prices & they have many huge rodents running around

I appreciate the great customer service. Especially from Theresa! The best and real customer service around.

Stopped by today,. was SO glad to see Theresa's cheerful and friendly face behind the counter. She's always so helpful.

Loretta and Isaac were very helpful!

Amazing customer service. Went in frantically needing a storage space & Isaac was very helpful! Facility was also very clean.

Great customer service !!!! Couldn’t have been better. The workers Theresa and Loretta were so awesome and helpful. The patient and understanding for customer needs were superb. If you are looking for a storage place this is the place to go. VERY HAPPY 😊

I went in as a first time renter so I had no idea what I needed but Loretta was very patient and helpful.

I've been trying to move back home from WI for awhile and decided to call rather than keep driving 3 hours to find the things I'm looking for and I called the service number which transferred me to the Howard Street location where a young lady named Theresa answered my questions, even knowledgeable about the area and public storage access. It's nice to feel at ease, and even some humor as I felt nervous because I haven't lived "back home" in 20 years and things change. I'm giving credit where credit is due, and Theresa was very pleasant and patient to answer and talk through my situation.

I love this place! If you’re going to have to store things, despite some limited hours - they’re nice fun and make the experience a good one. Theresa is particularly helpful, nice, cheerful and fun to deal with. It was annoying to remove my final boxes and she actually made it fun!

Ms. Loretta was Very Professional and Helpful, very detailed. Overall A nice person.