Public Storage Self-Storage Units at 2101 W Howard Street, Chicago, IL

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Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
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4'x5'Online only price$ 44/moSmall 4'x5'- Climate Controlled
- Upstairs/elevator
$ 44/mo $55Best Price Label -
4'x5'Online only price$ 45/moSmall 4'x5'- Climate Controlled
- Downstairs/elevator
$ 45/mo $56Best Price Label -
5'x5'Online only price$ 46/moSmall 5'x5'- Climate Controlled
- Downstairs/elevator
$ 46/mo $57Best Price Label -
5'x5'Online only price$ 47/moSmall 5'x5'- Climate Controlled
- Upstairs/elevator
$ 47/mo $58Best Price Label -
5'x10'Online only price$ 68/moSmall 5'x10'- Climate Controlled
- Upstairs/elevator
$ 68/mo $85Best Price Label -
5'x9.5'Online only price$ 87/moSmall 5'x9.5'- Climate Controlled
- Downstairs/elevator
$ 87/mo $109Best Price Label -
8'x10'Online only price$ 103/moMedium 8'x10'- Climate Controlled
- Upstairs/elevator
$ 103/mo $129Best Price Label -
8'x10'Online only price$ 104/moMedium 8'x10'- Climate Controlled
- Downstairs/elevator
$ 104/mo $130Best Price Label -
10'x12'Online only price$ 108/moMedium 10'x12'- Climate Controlled
- Upstairs/elevator
$ 108/mo $135Best Price Label -
9'x10'Online only price$ 125/moMedium 9'x10'- Climate Controlled
- Downstairs/elevator
$ 125/mo $156Best Price Label -
10'x10'Online only price$ 125/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 125/mo $156Best Price Label -
9'x10'Online only price$ 172/moMedium 9'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 172/mo $215Best Price Label -
10'x18'Online only price$ 336/moLarge 10'x18'- Climate Controlled
- Upstairs/elevator
$ 336/mo $420Best Price Label -
10'x18'Online only price$ 432/moLarge 10'x18'- Climate Controlled
- Inside unit
- 1st Floor
$ 432/mo $540Best Price Label -
10'x30'Online only price$ 475/moLarge 10'x30'- Climate Controlled
- Outside unit
- Drive-up access
$ 475/mo $594Best Price Label
Nearby Self-Storage Locations
Self-Storage Near Chicago
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Rogers Park Storage Units Near Howard and Ridge
Rogers Park Public Storage is a great place to find a variety of self storage options, one block east from the intersection of Howard Street and Ridge Avenue.
Nearly all units at this facility are climate controlled storage units, most of which are indoor storage units providing customers the comfort of entry from an interior hallway. There are also some outdoor storage units with drive-up access for easy loading and unloading.
Families can use a 5x5 storage unit as a convenient storage spot to keep athletic gear and sports equipment for frequent trips out to James Park.
Roughly two miles from Loyola University Chicago, a 5x15 storage unit is a great way for students to find some extra storage space near campus to keep extra boxes, books or small furniture items out of the way.
Residents getting ready for a home renovation on the south side of Evanston can use a large 10x30 storage unit to keep everything packed away in one place until the dust settles.
For customers looking for somewhere to park a car, truck or SUV, this facility also offers enclosed, covered parking spaces designed for vehicle storage.
A property manager lives on site and the rental office sells packing and moving supplies, including moving boxes, foam peanuts, tape and more.
A progressive community known for being a vibrant, walkable neighborhood with the beaches of Lake Michigan not too far away, Rogers Park continues to be a wonderful place for families, students, young professionals and local businesses to all call home. Public Storage is proud to offer the community affordable storage options and friendly customer service, 7 days a week.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 565)
Thank you Laquitha for all of your help today, trying to find a space for me
Shonda is awesome!!! She has great customer service skills ⭐️⭐️🌟
Found Public Storage while trying to get my moving situation resolved and Shonda was ready and willing to help. She took the extra mile to reach out after she didn’t hear back from me. Shonda was an All Star even when the elevator shutdown, with me inside, she got help immediately.
Shonda was great with my rental assistance also the property is so clean
Shonda is always nice and helpful when I call also when assisting me with my bill⭐️⭐️⭐️⭐️⭐️
Shonda is awesome no other words can be used in the great customer service she provides
Shonda was great with helping me download and understand the ps app
Shonda was terrific with providing me with 5 stars service with my rental process
Shonda was awesome with my rental needs
The space is easy to access and Shonda, who got us set up, was very kind and helpful!
Shonda was a great help with my rental
Shonda was excellent with helping me rent my unit
Shonda and the other front attendant (I didn’t catch her name) was sooo sweet and helpful and had great energy ! The process was so easy. These girls deserve a raise !!
Poor/non existent customer service.. No one answers the phone when called and no one in office during what SHOULD be hours of OPEN operation
Kayla helped me so much appreciate you much such a helpful worker keep her ❤️
Shonda was very nice and helpful and answered all my questions
Shonda was great!!!!
I came into the property inquiring about a unit due to me trying to move from another Storage Company Shonda was a huge help with helping me with all my needs to help remove myself from the other Storage Company Shonda really helped me awesome customer service with care
Mellanie was very helpful, and we had a great experience. She led us to our unit, and answered any questions we had!
Shonda was very helpful. I enjoyed doing business with her.
Shonda was helpful, the move-in was quick and simple :)
Laquitha was so helpful and knowledgeable today thank you
Good
Laquita and Shonda gave excellent customer service Thanks Ladies
Laquitha is awesome and helped us when we had such a long day. Honestly a life saver. 10/10 customer service
Laquitha was very helpful, I came in with questions regarding my bill and she was very patient and gave me really good information. Thank you
Laquitha was so helpful and nice, made the experience so good! She was very friendly and kind, would highly recommend!
Laquitha and Kayla were very helpful and professional thank you ladies
I hate this place. I cant wait ti get back to the city . To get out of this. Place. B.B.B. SHOULD CHECK IN TO THIS. I MIGHT JUST HELP....EFF. Hate it No stars . .but one for the post.
Moving and storing personal items can be a tough time for most, but the people at this location made it a breeze. The manager, Shonda, not only covered all the basics for renting and best deals, she also provided valuable information that one would need to understand the process completely and plainly. The other manager, LaQuitha, handled customer care professionally on the phone, as she helped a misguided customer by providing valuable information on locations and directions. Professionalism was the key. I walked in not knowing the name of the place on a cold drizzly morning but walked out with a smile. Thanks, Public Storage.
Laquitha and Shonda were professional and friendly while renting my space thanks ladies
Laquitha was very helpful i had questions about my space and she was so nice
Kayla was super helpful and got me the storage room I needed with the original promotion price. She was super patient and walked me through step by step everything I needed.
Kayla was amazing. She went above and beyond to ensure that I had everything I needed. Thank you so much for your awesome customer service.
Kayla was professional,polite and helpful
Very helpful she was very nice and so understanding of what was needed thank you so much Kayla !
Clean and easy access but rent is outrageous! Theyll raise it without any warning and when you cant pay they tack on late fees. Do yourself a favor and get a storage unit in the burbs. $250 for a storage unit is outrageous
Nic was incredibly helpful and efficient. A great experience!
Shonda was awesome with assisting my daughter with the rental process also with the move in when she seen us on the property great customer service
Shonda gave excellent customer service fast efficient with the rental process kudos
Nic was really nice helping us move out of the storage. I will be coming back if I every need it again :)
Nic is very helpful in the process, good job
Nic Very professional. Nice. Smiled. Helpful. And all around beautiful person. Keep up the good work.
Nic is a very good person he gives a perfect service an is very kind. I thank him a lot for helping me in everything i need
Nick he's a nice guy
Mic is the guy to talk to very helpful all right
Nic is very professional helped me get in access door was giving me issues. I made a payment he is nice helpful and efficient.
Nic was very helpful and nice!
Shonda &Nic was awesome
Shonda and Nic was great with the customer service provided
Shonda and Nic was awesome with providing excellent customer service thank you!
The dark skinned lady that sits at the front counter always has an attitude. I will figure out her name to write later. One time I came in here to get some things out of my storage she insisted on telling me something that was left in the hallway was mine. I kept telling her it wasn’t mine. She said I was watching you on camera and saw you leave it. Like why are you watching me on camera anyways that’s creepy. When it’s other customers in the building as well. Then she stated she was going to throw it away as if I was supposed to be mad. It wasn’t mine so I could care less. I came another time and asked a question befor going to my storage she looked as if I was invading her space 😂 like don’t you work here? I don’t recommend this place.
Outstanding Service & friendly hospitality. Shonda is very friendly and knowledgeable. She's definitely a super star and handles everything with great professionalism.
Shonda was very helpful and went out of her way to explain everything to my mother. She has great patience and a wonderful personality.
I had a unit here for over a year with my fathers items inside. Service was miserable and full of sadness at best. Most of the time I would come in to check in the unit the elevator was broken and so you have to either use the stairs or a tiny sketchy one all the way in the back. They raisers my rent a total of two times in one year without any notice. (Just when they said you owe) Then when I missed an month because they’re auto payment would never seem to work correctly they charge and insane fee. Eventually because I was in between jobs they took my unit and sold it within a month and a half and little to no notice was given. :( when I called to ask after they left a message they said I was too late and acted like I was a criminal) I understand business but basic courtesy is due.
Shonda was great today
Shonda is absolutely amazing! She was able to assist me with getting my space rented out. Making sure that I remember the correct dates. When you come ask for Shonda!
Shonda was very helpful with rental process for my mother. Very professional and courteous.
This was my first time renting a storage unit and I was hesitant about the process, but Shaneka was very polite and informative in helping me get it done. Much appreciated.
This is a nice location and has a very good customer service. Shonda helped me understand the rental process, thank you Shonda!
Shonda was great! Great customer service and my first time here!
Shonda was great with her customer service
Shonda was excellent with assisting me with the rental procedure !!
Shonda was really helpful this morning helping me understand the rental Process. She’s awesome
Shonda was amazing, she called me as I was finishing up my online application. She was so pleasant I came in the same day, she showed me the unit finished the paperwork and was done in 15 min. Thank you so much.
My experience was great with shonda she help us to the fullest and went far and beyond for us. great attitude and kept her customers smiling
SHonda was a big help for me and my mother renting a unit she's awesome
Shonda was awesome helping me understand the rental process
Shonda was a big help to assist me with my moving needs outside of the workplace I will be renting soon I never understood the storage protocols
Shonda was awesome
Shonda is amazing! She made our morning😊
Shonda showed us storages and was wonderful explaining setup on my phone
Shonda was a excellent help with providing me with the proper storage unit
Shaneka was a great help found ever thing I needed
Shaneka was very helpful and offered great customer services and I will be recommending this location for future storages.
Quite convenient and close by. Importantly all climate controlled units for a reasonable price.
Excellent customer service shonda and shaneka!
Shonda gave excellent customer service
Shonda was great excellent customer service helped me with all move in needs
Shonda was very helpful with my rental needs
Shonda is the Best! Very sweet, helpful and funny. I enjoyed the whole experience! I would definitely recommend Public Storage!
Shonda was amazing, she was more than helpful with finding me a unit fast. She had a couple prior to me and communicated professionally about the wait time which was quite appreciated.
Shonda was amazingly helpful and quick.
Shonda was very helpful and nice! Thank you!
Shonda was great with assisting me with my rental needs 👍
Shonda was very informative and helpful.
Shonda was amazing, informative, kind and fantastic.. I’m so happy that she helped.. john
Chris was very kind courtesy and helpful and very friendly
Chris was thorough in explain my options and guiding me through the process. Great job Chris!
They’re very reliable, respectful, and storage rooms are immaculate, overall excellent customer service Issac the a great with customer service
Shonda was very helpful with my rental. Thank you Shonda with all your help
Isaac Fast and quick service Thank you
My husband an I stop by the storage over the weekend to get some information about storing. I would to thank Isaac for giving us a tour. He was very knowledgeable and professional.
Good service, I met this one lady named shonda & she’s great helped me out a lot..
Isaac was fantastic. He made the move easy.
I didn't know storing would be so easy. Thank to Isaac he made it possible.
I would like to thank Isaac for helping me out with my move. Everything went smoothly.
Shonda is the best she has human relations plus cusromer service skill and she will now motivate me to invite more customers for public storage especially the one on Howard, please give her more incentive and appreciate as a good employee. Happy for having good personality employee that can help people with respect and thanks
Isaac was great thanks for helping
Shonda was a big help with helping me rent my space ....Thanks for the help Shonda
Needs some type of air conditioning in the building. I was in there a couple of weeks ago for only a few minutes and walked out like I had sweated in a sauna. 😳🙄😳🙄
Shonda was a big help this morning helping set my ps app up that I was having a hard time with .Thank You Shonda
I FINALLY MET ISAAC AND HE HELP ME WITH THE PUBLIC STORAGE APP. AND SHOWING ME THE LOCATION OF MY STORAGE SPACE.
Isaac is wonderful. He help me download the payment app. And help with another issues
Shonda was a big help with helping me with questions about my account Shonda deserves a bonus!!! 5 stars to Shonda
Shonda was a great help for helping me understand my rental agreement.
Thank you Isaac! 😊
Isaac is incredibly helpful and friendly! Made sure I downloaded the app for easy access. The facility is clean and accessible.
Isaac good man easy to work with love the place
Issac Jones was amazing!! He was very understanding and professional also polite
Issac was very professional, very polite, and it was a smooth process
Isaac was a great help. It's like having a storage concierge.
Isaac help me decide which size storage I needed. He was very nice. Thank you!!
Isaac is the best
Isaac was amazing! Thank you for helping me.
Great storage facility. Isaac was super helpful with helping me move in and stayed late to ensure I could finish my move in completely. Exceptional service! Thank you so much Isaac!
Isaac smooth transition from large space to small thank you
Issac was awesome. I was out of town and he worked with the moving company to ensure my things was dropped in storage!!! My 😇. Professional indeed
Rented a space for two years! Dario and Isaac provided amazing service! If I’m ever in the neighborhood will come back for sure
Isaac is ALWAYS so helpful, great place to keep your belongings safe with peace of mind. HIGHLY recommend.
Isaac had Great service
Isaac was great and very helpful over the years.
Isaac is wonderful. He help me with downloading the app.
Isaac is very helpful and courteous!
Isaac help us out with our storages
Isaac was professional and kind to us. Helped us a lot with storage unit! Thank him!!
I would like to recommen everyone looking for storage to go to the Howard street Chicago location. Because Isaac made my day painless. Great customer service.
Thanks to Isaac for helping me choose the right side boxes for move.
I never met a more professional and patient person than Isaac. He took the time to answer all my concerns and questions about storage.
On Saturday I stop by Howard Street storage to inquire about storing some seasonal items. Isaac was the person who took care of me. He told me I would only need a 5x5 space. Thank you for the help and information. I will be using Public storage when I 'm ready store.
I received great customer service from Isaac. Thank you for your professionalism.
Isaac has helped me make my job go smoother than planned
Mr. Isaac is a wonderful person. So friendly and helpful. He is assisted me in backing in my u-haul for easy loading and exiting.
Isaac was a great help throughout our use during our rental time. Great person!!
Thank you much for the supeb service and especialy Isaac, great person to work with!
We have had an excellent experience with this storage facility for many years. Mr. Isaac is very knowledgeable, kind, and available for questions and assistance. This is a well maintained, clean and safe storage facility and I would recommend it to all my friends and acquaintances. .
Isaac was very helpful and informative about the storage processes!!! Will be coming back again!
Isaac was AMAZING! Excellent service and helped me through a difficult move. Isaac is definitely the best!
Isaac was great! Exceptional service!
This location is very clean and spacious. The staff is very friendly. I walked in and Salman showed me space working for my needs and told me all I needed. Salman was very nice, helpful, and friendly. Too much sauce. :) I would ro recognize Isaac for rhe wonderful job he is doing the place is always clean
Isaac is the best. He was very helpful
Isaac y Dario , excelente atención , me encanto el lugar .
Isaac ,has a great service .Very kindly and humble person to work with.
Isaac was helpful. He was able to override issues with the online discount and offered the discount when I arrived in person. It is difficult sometimes to find help from the office, because either they are very busy or don’t have enough employees to schedule for the number of tenants in the building.
Update: I can’t believe this place. After this chick made me make a review before I left the office they put a lock on our storage without our permission after we told them we had our own lock and then played dumb about not having a key to take the lock off. WARNING do not trust anything they tell you in the office… your best bet is just dealing with another storage facility.
Isaac did a super job nice and helpful
This is my first time reserving a storage and I am very happy that I picked this facility. First, it was incredible easy to unload my items thanks to the carts that are provided and the elevator. But most importantly, because the incredible Isaac helped me today. I could not recommend it more!
Isaac was such a help! I recently visited this location with a family member that ended up leaving his keys in a rush. Isaac retrieved his keys and kept them in the office with promptly returning my call to let me know that they were safe. Thank you!
Shonda is the best!!!
Isaac was very helpful ....he's great
Shonda is very polite,respectful and very professional. Great hire
Shanda was amazing! Made renting out a unit much more enjoyable
This is an amazing public storage. Isaac was tremendous, great customer service the place is clean safe good neighborhood everything is great. Would recommend.
De cuanto es la renta por mes y q requisitos necesita
I came by the looking for 10x10 or larger unit to rent. Isaac showed me a 10x12 unit on the first floor which was perfect for me. I told him to hold it until tomorrow. He said I can't guarantee it will still be available, so he wrote my name and phone number down. Then I told him i'll be back tomorrow. But I thought about what Isaac said and decided to come back today and rent the space. Also he showed me how to download the app. Thank for all your help ISAAC.
Isaac help me out in my time of need.
Love this place saves my good goods
Mr Isaac was very nice, good service, very easy access
Isaac provided excellent service!
Isaac provide excellent customer service and has a glowing personality!
Great service with Isaac!
Isaac was very helpful with finding the right size I needed and downloading App. It is raining today so I don’t need to get out of my car to open the gate. I’m loving it.
Isaac is the person who helped me today with renting a space. Just what I need for my books.
Isaac’s the best!
Mr. Awesome Isaac helped me make the decision whether I wanted to rent a space or not. Super knowledgeable and made the experience great!
Hey I will like to update. First of all these are all fake reviews. Upon signing up the guy basically makes everyone write a review. Be very careful here. I recommend bringing your own lock. I believe these guys are thieves. I strongly believe they go through our belongings. Possibly have very expensive master keys. 100% sure they have copies of keys to lock 🔒 that they provide. Bring own lock. I believe these guys went through my unit.
Clean and well run, thanks for your help Isaac!
I was having trouble downloading the app so I came into the store and Isaac help me fix the problem.
Isaac was a huge help! First time getting a storage unit and he made it super easy and accessible!
Isaac was very helpful with downloading the app. It wasn't working then hehehehehe fixed it. Thank you!
Isaac showed me how to use the app he made my life easier
Isaac was Very helpful with downloading the app and finding the right size space for my tools. And the price is reasonable too. Also he showed me how to use the app.
Isaac help me with downloading the app and finding my unit. Thank you very much.
I would like to thank Issac for helping me save some money by transferring to a smaller space He saved me $126 monthly. Thank you Isaac.
Isaac is the best that is why I'm a returning customer. I rented a space 10 years ago. And I had a great experience at the Howard location.
Isaac is the bomb! In and out quickly and efficiently. Quite professional … thank you!
Isaac Is the S.H.I.T
Isaac is very knowledgeable and he goes the extra mile!
Shonda was very helpful and courteous very good attitude and personality
Issac was very professional when it came to explaining the details of the lease. He showed me around and everything was clean and well taken care off. Overall great service at this location.
I would to thank Isaac for staying late to rent me a space. He was very patient and helpful with downloading the app.
I been taken care off by Isaac and it's been a good welcoming. :)
Isaac , was a very helpful person, giving me good information and recommendations.
Isaac was a great help! Very professional and super great with answering our questions about the storage!
Isaac is wonderful I did not know anything about storage. He ¹made me fill at ease by showing me different sizes spaces to choose from. Thank you very much for helping me decide which size I needed.
Isaac help me when I can into the public storage looking for a space. Very helpful and friendly.
Isaac was very help and so kind to me too. Thank you
Shonda was a great help -- she explained all the terms of the lease and showed me around the facility... Made my day that much better. Fantastic customer service. Thank you!
Great customer service by Shonda
Shonda was good help great service
Isaac was amazingly helpful, I needed a unit with a wide door for the items I need to store, he quickly found a different option for me and got it taken care of in minutes. Thank you Isaac
Shonda was very friendly and helpful!
Great place for storage. 😆
Isaac rocks
I would like to thanks shonda for all her help
Dario and Mauricio are amazing, thanks for listening
Darko was very helpful
Isaac got me in and out when i paid my bill and told me about the app
Isaac help me with my storage and when I was having a problem with the app he fixed it for me. Thank you for your help and great service
Mr Isaac Is very nice and helpful
This was a great facility. Issac show me some places and I liked them. Will be making business soon. Appreciate the service and attitude of Issac.
Isaac is the best he help me with finding the right size space because I did not know what I needed. Thank you for making it easy & painless.
Shonda was helpful
Isaac is an awesome personality. He attended to me excellently
How early can one reserve a storage unit .
Isaac is the man to see here for your storage needs! Very helpful and accomodating.
Shonda was very helpful & supportive of all questions & concerns that I wanted answered.
Shonda was extremely helpful and sweet.
Excellent service met with Isaac at Howard location very very kind.
Shonda was very helpful and nothing short of spectacular.
Isaac was very helpful with my move in and downloading the app. It was very easy and quick. Thanks Isaac.
Isaac is the best my rental went smoothly. Thank you
Shonda give me some helpful information love that girl she was great
Shonda was assisting me today she was very helpful.
Nicole was amazing! She helped me pick the perfect size storage! Very friendly and polite! Answered all my questions!
Isaac. Professional very helpful in everything
Great experience
Issac was very helpful and very patience .
Isaac was a tremendous help! His professionalism and prompt response resolved my anxiety! My frustration was at an all time high due to traveling from Hammond Indiana and not having the storage key!! He offered various solutions to resolve the issue! In short he was awesome!! Crisis adverted!! Great job Isaac!!
Nice management staff. Corporate unit rental prices keep going up by $20-30/month annual increases.
Mr.Isaac was professional, organized and patient. He explained the entire process and helped download the app. He explained the move-in/move-out process and how to access my unit. The facility is clean and smells fresh. Easy parking and access with convenient hours.
I needed a space & Issac help me every step of the way to get the right one. Thanks!!
Easy access location, amazing staff members, especially Mr Issac is one to help with your signing up process, which is a easy step by step application!
Issac and Shonda are great! We appreciate their flexibility and being so accommodating. We have had a smooth, comfortable experience so far renting a storage unit here. It has made our move so much easier. Thank you Issac and Shonda! See you around soon!
Isaac was great he had me in and out . the customer service was. A 1
Isaac was very helpful. He answered all of my questions and got the right size space. Thanks
I use this place cozy basement slot storage, quiet laid back area near Evanston and the redline
Nico was very friendly informative guy! Thank you very much for your help!
They are very convenient and the staff(Issac)is very friendly and he was very helpful.
Everytime I come to pay my bill Isaac is always friendly and helpful. I recomend this location if you are looking for storage. You cant go wrong renting with Isaac.
Isaac was great ! Thank you!
Issac gave me a wonderful time here and offered me an amazing deal great customer service :)
Isaac the property manager was terrific.
Spacious
Isaac helped me out when I lost my lock key. He was thorough and very patient and in very pleased to be using Public Storage on Howard Street in Chicago.
Shonda a good worker great service I recommend to other customers
Exactly customer service department shonda was very helpful
Shonda was amazing she was god send for the situation we was in
Prices too high for 5×5 foot space. I moved out after 3 years. Enough! The staff is great!!
Unfortunately unprofessional and disappointment rushed and not enough time to decide or when to move in and too high at cost
Shonda was a great help for me and my friend. The customer service was great the communication was clear and precise. I've felt really taken care of.
Shonda was great
Shoda was friendly and professional and understanding
Shonda was awesome she was very helpful..Kudos to Shonda
I rented a storage today at HOWARD LOCATION Isaac was very helpful in helping me with downloading the app. He made it seamless. He is the greatest
I came to my storage unit today, while there I asked Isaac Jones the manager about the Public Storage Mobile App. I had assumed he was going to verbally relay the information quickly to me and send me on my way like most establishments usually do. To my surprise and delight he actually took the time to help me download the App. As usual, he made me feel like a special customer. He and Loretta continue to be the sole reason my husband and I continue to use Public Storage for all our storage needs! Stephanie Osborne
The store manager Isaac Jones at the 2101 W Howard St Chicago facility went out of his way to assist me today as he usually does whenever I need help. Today I lost my car keys somewhere in the facility and I could not find them anywhere, so I went to ask him if anyone had turned in any keys. At this point he decided to help me find them, and as we walked around the facility following my tracks he found the keys. I cannot thank him enough, he is a wonderful and caring person. Public Storage has a first rate manager representing this facility.
Prices are reasonable
I appreciated the customer service Issac had today, really easy process with him, Outstanding timing.
My experience at Public Storage on Howard was absolutely magnificent.. Loretta Jones the property manager was more than helpful. She guided me through the procedure of renting a space that was just right for me thank you Miss Jones for a great experience.
Mr. Isaac was very helpful and friendly! Made the process simple. Thank you!
I went to pay my storage bill and Isaac told me of an easy way to pay if I download the app. He show how so I’m very happy. Thank you very much Isaac
Hey, Shonda was great help today she helped me locate the supply I need for moving
Great experience at this location thanks to Loretta. She provided excellent customer service and was patient and motivated to meet our needs. She has a great attitude and we quickly built a rapport with her. Thanks Loretta!!
Good worker friendly staff I recommend 💪🏾
Shanda & daryo verry nice
Shonda, the property manager, provided us with an outstanding service. I highly recommend this location
Had a mix up and confusing billing situation, SHONDA at this property was outstanding and did a fantastic job in assisting and getting things straightened out to my complete satisfaction!
Shonda is the best she provided me with the space that fitted my needs
I was a visitor with a friend and the young lady Shonda was extremely pleasant and professional. She had a warm spirit and helpful 2 my friend. Would definitely recommend this place. Shonda personality lead me 2 consider a storage spot.
I've been with public storage over 5 yrs and Shonda helped me with lowering my payment she was big big help .Thank You Shonda
Clean, easily accessible, and friendly staff. I got excellent help from Isaac while I was here. Couldn't ask for more!
Yesterday I came into the store looking for information about storage. I knew absolutely nothing but Issac taught me everything I know about storage. He’s so exceptional with his work. 5 stars!!!
I been storage at the Howard st Public Storage for many years. Isaac & Loretta has made my stay enjoyable. They just made my life easier with the PS Storage App. I'm in heaven. Thanks!!!
Excellent customer service, Ms. Loretta & Mr. Isaac are the best. Easy access, clean, convenient. Please visit their location, I promise you a great experience.
I came to this storage to do some repairs and to my surprise the area I needed to at work was cleared of snow. I just want to say thanks to Isaac & Loretta for making my job easy.
Loretta helped me rent a storage space today. Great service. In and out in 15 minutes. Very clean. Easy in and out access and secure.
On the 26th of this month I'm moving to Florida. I just want to say I'd enjoyed my time time storing at public storage. Because Isaac & Loretta are wonderful. So if you're looking for storage I recommend you put your items here.
Isaac is a very professional employee. He makes me feel welcome and comfortable and answers every question thoroughly.
I have received wonderful care and service from Shonda. She has assisted me in getting a unit, then a second one to move into from the first one (larger-to-smaller unit). She helped me understand how to take advantage of online ordering to help get the best deal, which I definitely feel that I did! Plus, she has a very easy manner, always pleasant, friendly and amusing, making my experience pleasant and memorable.
I had a great experience at this location Loretta assisted me with everything that I needed she went above and beyond her services I will definitely refer this place. Thank you!
I was given excellent service - Shonda was super nice and made my experience easy and smooth. We have had nothing but good rapport with the staff there. I SUPER recommend it!!!
The service here is fantastic and they are taking the right Covid precautions to ensure you feel safe. I’ve been having a unit for 3 years here and never had an issue. Definitely recommend!
Loretta was extremely helpful and always made sure we were okay.
Good service
Vehicle was damaged outside of property. Possibly by someone visiting the property. Management was no help. Was told that cameras don’t keep footage. What makes it worse is I’m actually a customer at this location.
Loretta was amazingly helpful and this whole facility has been clean, dry, easy to access and clear on pricing. Would definitely use them again when needed!
Rent goes up by 30% within the first year. Ceiling falling apart. Disrepair. Unfriendly front counter. Not really recommended.
Great clean
They are a class act and ALWAYS helpful!
Today was ok. Didn't stay there to long. It was a little warm in there.
This was my first time renting a space Isaac made everything go very smoothly. The service was quick and easy
Clean place and the managers are always nice and courteous!
I have been a customer at this location for about 2 years. The facility is clean, the staff is extremely friendly, and Miss Loretta is a joy to see on the property. Would highly recommend this facility. They are also more cost effective in comparison to other Public Storage locations. 5 stars.
The customer service was phenomenal!! I was already stressed about moving and Loretta made my move stress free. I can't thank them enough!!!10 🌟🌟🌟🌟🌟🌟🌟🌟
I came here with my dad!! We are working on our house and needed to keep a few things in storage. Loretta's Customer Service was exceptional. The process was quick and easy. 👍👍
I went here last week to get boxes and tape. I ended up renting a space. Loretta was exceptional . They have a customer for life. They made my move in a breeze and were able to answer all of my questions . Thank you.
I like convince, and the place is clean. Pricing is affordable for my unit price. The staff here is very pleasant and always willing to assist you, thank you to Isaac & Loretta. Mr Richard W. Johnson
Staff was above and beyond, Loretta handled all our requirements. It was the best deal in town, 50% less cost than other nearby storage.
I went into Howard street location to rent a 5x5 unit, and Mrs. Loretta Jones and Mr. Isaac Jones were very informative and helpful. They were able to take one look at my things and advised the unit I was looking to rent was the wrong size. They took me to two different unit, so I could see both sizes and make a sound mind decision on which space was the best fit for my things. Speaking with Mr. & Mrs. Jones was a relief off my shoulders. I was able to rent the correct size unit and felt very secure and well informed in doing so. Their friendly smiles and great customer service skills are the best. As, stated previously in my review. They advised me about everything from the different space sizes, insurance, and the best locks/affordable boxes I could purchase at their location. I was really glad I got to speak with them.
Mr Salvador Chavez jr, the manager never called back after 4 months that I've been trying to reach him for an issue of mold smell in the basement unit .... I even called corporate and they promised me he will call back but never did....then they promised his boss will call me, she never did either....all my clothing smell of mold and must, and I had to throw them all in the trash.... there is something wrong in the basement floor. I don't know if it is water sitting or what, but as soon as you go down there you choke on the smell and mold. mr Salvador needs to be fired immediately or at least reported because he is ignoring costumers issues and not maintaining his property. Mold is a serious health and safety issue. I’ve been with many public storages before in different areas and they were great except this one... stay away there is plenty of other good storages around. I will be contacting my lawyer
Shonda was helpful when I needed a place to store my things
Someone was holding up the elevator and Darrian talked to them for me so I could move out.
My experience at this location has been exceptional!" The staff is friendly and helpful. The customer services is amazing. I spoke with Isaac on the phone and asked if I could come in a day earlier than my reservation. He said no problem. The whole process was easy and stress free. The facility is clean and well lite. I highly recommend this location for your storage needs.
Isaac was very prompt and helpful in assisting me in regards to the pricing questions I had.
My experience here was great. Never had any issues!
Theresa was great . Fast and efficient. Knows her job well. Highly recommend
Just came in for boxes and Becca was great!
I was pleasantly surprised by the great customer service. Staff was friendly and accommodating. I wasn’t expecting that!
Very helpful personel, Alfonso was beyond his duty to help us even we were after 6PM (closing time). Smile ☺ on his face and being helpful made my day a less stressful. Moving isn't fun. Lol. Thank you!
Was helping a friend move out of storage and the people there were nice.
Ms Loretta was great loved working with her had a great experience
I just rented a unit by Theresa and she was great. Very friendly and professional. I highly recommend this facility
Theresa was awesome!
Excellent service. Alphonso and Kenisha made everything easy.
Theresa was very helpful and nice. She explained everything to me, welcomed and made me very comfortable. Thank you so much theresa.
Prices too high
Loretta was absolutely wonderful. She was quick, efficient, and professional. She was very informative and helpful with my needs. Best Public Storage experience by far.
My family and I have been renting storage space from this place for years. They have great customer service . Loretta is extemely helpful and goes above and beyond.
Theresa Aguilera provided excellent customer service, knowledge, and fantastic enthusiasm with me. She deserves to be recognized
Hello this is Alan I was just want to say thank you again so much Isaac and Loretta. For helping myself and my sister Rebecca! They gave us great tips on how to organize and maximize that storage unit my sister had. Taught me things I didn't know that you can store so much in that small amount of space. Thanks again Isaac and Loretta for being so helpful! Thank you Public Storage you have the best workers! HELLO TO TERESA YOU ARE A ROCK STAR!!! THANKS SO VERY VERY VERY MUCH FOR ALL YOUR HELP AS WELL....SHE WAS SO ATTENTIVE... SO HELPFUL...SO PATIENT...HANDLING SO MANY SITUATIONS PROFESSIONALLY!! SHE HAS THE GREATEST SMILE MAKES YOU FEEL IMPORTANT!! THANK YOU MRS. TERESA!!!
Teresa is the best customer service professional.! She was more than helpful. Even when I had mistakenly gave her a wrong information. She was so patient and helpful. We need more people like her that take time and care for others needs. Thank you public storage. She is one of the best
Went to public storage to help my friend to rent a storage. The staff that were working Issac and Loretta are a LIFE SAVER .They help us price match we got the truck unloaded all on a busy Saturday It was quick and hassle free Definition of Great customer service !
Teresa is very helpful she made my experience very easy and smooth, shes amazing, always helpful and pleasant when I come by ,
Purchased boxes and Loretta and Isaac were great help.
THANKS TOO LORETTA & ISAAC !! For all your help and support....pretty scary moving..they helped me find the perfect size unit...always courteous and friendly!
Theresa was great. Extremely fast service and cheap.
Loretta was great to work with. Made the process easy.
This is my second time using this location. Isaac and Loretta are so helpful! They are extremely professional and thorough. Thank you for always coming through for me!
I was so happy this location was open on Christmas eve! Even though it was late Theresa was so helpful to me. I was making a payment here because I was visiting family for the holidays. Theresa was very patient and super friendly. Plus the facility looked great!!
I came into the facility not knowing what to expect. Theresa helped out showed me several available units. I was comfortable about reserving and having my belongings there. When I came back to secure the unit I worked with Loretta & Isaac and they went over and beyond. They explained the process and made it a great choice. I left pleased. Thanks.
Staff lies about prices & they have many huge rodents running around
I appreciate the great customer service. Especially from Theresa! The best and real customer service around.
Stopped by today,. was SO glad to see Theresa's cheerful and friendly face behind the counter. She's always so helpful.
Loretta and Isaac were very helpful!
Amazing customer service. Went in frantically needing a storage space & Isaac was very helpful! Facility was also very clean.
Great customer service !!!! Couldn’t have been better. The workers Theresa and Loretta were so awesome and helpful. The patient and understanding for customer needs were superb. If you are looking for a storage place this is the place to go. VERY HAPPY 😊
I went in as a first time renter so I had no idea what I needed but Loretta was very patient and helpful.
I've been trying to move back home from WI for awhile and decided to call rather than keep driving 3 hours to find the things I'm looking for and I called the service number which transferred me to the Howard Street location where a young lady named Theresa answered my questions, even knowledgeable about the area and public storage access. It's nice to feel at ease, and even some humor as I felt nervous because I haven't lived "back home" in 20 years and things change. I'm giving credit where credit is due, and Theresa was very pleasant and patient to answer and talk through my situation.
I love this place! If you’re going to have to store things, despite some limited hours - they’re nice fun and make the experience a good one. Theresa is particularly helpful, nice, cheerful and fun to deal with. It was annoying to remove my final boxes and she actually made it fun!
Ms. Loretta was Very Professional and Helpful, very detailed. Overall A nice person.
Nice quiet facility. Friendly staff - great service from Isaac!
Isaac was great! Facility as well
Isaac and Loretta were very helpful and kind!
Really appreciate Theresa for helping me with my storage & giving me encourage for all I'm going thru.(not Employees job but she exceeded to me going far & beyond her duties) We need people like her.... Thxs & God Bless
Teressa and Loretta were excellent! Especially Teressa, very helpful and efficient customer service. A+ experience. I would highly recommend this location to my family and friends.
good place to store
Wonderful people manage this facility
After 4 years as a customer all I have to say is great service from the young lady named Theresa. I am vacating soon and she has been so helpful with my questions and need for boxes. If I ever need storage definitely will come back here.
6-star staff, 1-star rate hikes. This is a great, clean, safe place to store your stuff for short-term but corporate can raise your rates every 6 months, up to 15%. My unit was on the first floor and went from 135$ a month to 160$ a month after 1.5 years. I recommend you try a unit on the second floor or ask the staff if there are units that might hold their rates for longer. I liked everything else about this place!
So I don't normally write reviews..but I stopped in to buy boxes and the girl working..I believe her name is Theresa...well she was finishing a rental..had some guy talking her ear off and me trying to buy boxes. She handled all them with such skill. Public storage is lucky to have her. If I ever need storage I will definitely go there!!!
Ok
Loretta was super helpful and warmhearted, as well as the other gentleman who showed me to the storage space. Awesome people, great service.
I was intending to rent at another storage facility but stopped by for info due to the location. I was very impressed by the direct customer service given to me by Theresa. She went the extra mile to be helpful. That was a huge difference for me.
Loretta and Isaac are great! Highly recommend using this PS location!
Isaac was terrific. Easy in easy out.
Sheena is awesome. Took care of me professionally. Thanks
I'm very happy with my storage. Loretta and Isaac are friendly. They aways available when I have any questions. This is the location of store your things.
My stay with public storage has been great because. Of Isaac & Loretta- the storage is always clean and I'm greeted with smile every time I walk into the office-I recommen this location to anyone looking for a clean and friendly place to store.
Isaac and Loretta could not have been more helpful and accommodating. A great experience all around, highly recommended!
Service was excellent, Isaac was very friendly and helpful.
This facility has a great customer service, Loretta is a very helpful and polite person she makes sure that i receive all the information i needed. Thank you
Isaac was very helpful my move in went smooth. This location is great
Scary place. It's like a labyrinth and needs updating. Elevators are ancient
Be very careful and have your wits about you at all times when dealing with this facility if you decide to rent a storage unit. The $1 first month offer is a trap. I was not informed that if you sign the so called contract days before your move in date, you will be charged rent for all the days prior to your move in date as established in the contract. This tactic is only revealed to you after you have moved your property into the storage unit, and if you try not to pay this extortion fee, you will be denied access to your storage unit as well as accumulate daily fees and/or interest on this unpaid extortion fee. As an indication of their lack of compassion for their customers and their customers desperate financial struggles, they assaulted everyone with an approximately $20 rental increase DURING THE HOLIDAYS. My increase came during my 5th month of occupancy. Also be very careful about being late beyond the 6 day grace period, because due to circumstances beyond my control, I made a very late payment on the 21st of December, and was bombarded with a letter and an email indicating an enforcement of lien and an auction to take place on the 25th of January. Please try to remember and conduct yourselves according to the following true statement: Typically, companies and banks in America are ruthlessly very quick to charge you late fees, penalties, and interest fees, as well as terminate their business relationship with you when you are having financial problems. But, when they make mistakes with your money, accounts and/or services, they do everything in their power to not compensate you for the misery they put upon your life. Long gone are the days when companies, banks, and other business entities appreciated their employees, and took good care of their customers.
Nice service and friendly staff. Corey helped me and provided great service! I would recommend.
Isaac and Loretta are the best! I been having a storage unit few years at their location..Always there to help and assist..
Lenetta was really helpful
Great managers
Excellent customer service from both Loretta and Isaac
I had a great experience here Corey was very helpful in finding me the best unit for my family thanks you guys
I just rented a space and Isaac was wonderful. He was very helpful and answer all my questions. I know now I picked the right location. Loretta and Isaac both greeted me with a smile. I very happy.
I have been a customer for over 20 years, and have nothing but good things to say about Loretta and Isaac. They were always helpful and treated me well. The unit was great. One issue I see is that the neighborhood seems to be getting worse. Specifically that one block of Hoyne is pretty bad and scares people off. I worry about having to get out of my car to put in my code to open the gate. In the mornings, there is alot of trash left in the parking lot outside the gate.
Not too happy with this particular location. -storage supplies cost WAY too much if you're in need -the staff seems really rather uppity for a STORAGE facility located on Howard Street -were you aware that this particular location has LOWER level storage avail? Woulda LOVED that instead of the upper easy bake ovens -lastly... NO 24 HOUR ACCESS. Sorry Charlie... I'll commute to my U-Haul Storage Facility in Skokie!! ...at whatever time of day I like!
big and large parking space for trucks, and vans, and has two access elevators too.
Elevator is broken and has been broken. Doubt they'll fix it anytime soon. People deal drugs and make you feel unsafe outside and in the parking lot ALL THE TIME. Literally every time I've ever been here.
The main elevators were not working. Every single person was using the really small elevator to move their stuff. Was really frustrating for everyone there. Took several hours to get all of our items up to the second floor. Other than that the place seems fine. Hours could be a bit more flexible. First month free.
Loretta was so amazing and very respectful. Loretta also gave me a detailed explanation on the storage space I was interested in, she took me to see it and everything. I would definitely recommend Loretta and the 2101 West Howard street property, beautiful people and very clean property.
Loretta very knowledgeable and courteous. Wonderful customer service!
Been coming here for a good while. Always receives great service, especially from Loretta & the staff. They are always willing to help whenever needed. I will definitely continue to come here. Thank you Loretta. Greatly appreciate your help & service.
Loretta was great!! She was very professional and through about the policy and procedures about my storage rental.The office was very clean. This is my second time renting from this facility. Thanks Loretta!!
Isaac was very helpful and professional. He answered all of my questions and provided me with excellent suggestions regarding my pending move. He's a keeper!!
Salman was really helpful and kind. Answered all my questions. Really went above and beyond and exceed my expectations.
Loretta and her crew are always available. Loretta was extremely helpful when I first rented the space. I have been there a few times since I rented and she is always upbeat, and friendly. The place is very clean and access hours are great. Thanks Loretta 🙂
Salman was very helpful and nice. Answered all my question. Need more pelople like him
Salman was great . Professional Storage was clean
Loretta was great! She provided amazing customer service and gave me a tour of the facility. She was very helpful and answered all of my questions.
Ask for Solomon he was a great help!
Salmon was great help. Very detailed & showed great customer service, while meeting all my needs .
Very helpful staff! Showed me the unit before making decision and informed me of all the details. Turned out that I had a lot less stuff than I thought when I moved in and they helped me switch to a smaller unit without hassle. Salman helped out greatly and was very easy to work with. Would recommend this facility.
Thank you Loretta for all your help you were wonderful. There were Storage unit available on the spot. Customer service was fantastic. Friendly and helpful service. Clean storage units and flat carts. Thanks Public Storage.
Very friendly at the front desk (I primarily spoke with Isaac) and called to confirm my move-in date. Clean units that are easy to locate.
Great storage facility, and excellent customer service. Ann was really helpful, friendly and she sacrificed her time in helping me register and get things done even though I got there some minutes to closing hour. I'll recommend the place for anyone looking for storage facility. Thanks Ann!
Great Service, Loretta was a great help and very knowledgeable will be returning if we ever have to move again or get storage
Very professional and courteous people. Issac is very down to earth. Loretta is so helpful. I've used a few storage facilities but this site and the staff are really the best ever.
Very friendly staff and was in and out quickly
I love this place Darlene is absolutely wonderful she gave me so much help during a stressful move
The facility is well kept and the unit I rented is perfect for my needs. Jackie, the associate that helped me, was extremely helpful. She made sure I fully understood everything about the facility and unit before I signed off on the final rental agreement. I would definitely recommend this facility to friends and family.
Loretta's professionalism and customer service is outstanding!
The hours are inconvenient. You have to get out of the car to put in youre code when coming in or out. Hours only till 6. And 5 on the weekends. And leave youre id for the use of a cart
I was in a time of crisis, the movers came early and I was panicking! Isaac calmly took control of the situation and facilitated the process smoothly; he was so nice and helpful! I definitely recommend this location for storage, especially if you are in a bind because they will take care of you here! Outstanding customer service Isaac and Loretta! Thank you!
The manager Loretta is very professional and provided greatest service ever and facility super nice and well managed! Overall great customer service experience!
Loretta was very nice and helpful with finding the right sized space for my needs.
The managers Loretta and Isaac were both sweet, cordial and helpful. They made the whole experience very pleasant and easy.
Loretta and Isaac has been wonderful. I enjoyed my time and the space worked out perfectly. I'M sorry to be leaving,but my apartment is ready.
Great Customer service by Loretta!
I spoke with Ann very knowledgeable n professional took time to help me understand the rules n regulations thanku Ann 😌
Stored here for 3 years and always had great customer service! Isaac and Loretta were always so friendly and helpful.
Today I rented a storage for the first time. Isaac took very good care of me. He show me the space I needed and the merchandise
Loretta was kind and courteous. Overall good experience.
Terry's customer service was outstanding - efficient and extremely helpful!
Among the best prices in the city for storage. Great customer service, especially from Loretta at the front desk. My only critique is limited hours (6am-6pm) that you can access the facility.
I am a returning customer, had a storage unit in the past that I closed when I didn't need it anymore and came back when I needed it again. The hours are a bit limiting but everything is simple and easy and Loretta is always very helpful.
First time ever using a storage facility. Isaac and Loretta were incredibly helpful and kind. The place itself is seems to have it all: climate control during winters, easy access to elevators, online payment options for those who will be away from the city, and great deals online (reserve online since it seems to be cheaper than by phone). Isaac took me on tour the first time I visited, and was very patient answering my thousand questions. His advise helped me to make up my mind. Then, when I came back to sign the lease and get the lock/keys, and access code, Loretta took care of everything effectively and with a smile on her face. It's been a good start, and I trust they will take care of my stuff as responsibly as they helped me so far.
Issac was very friendly and good multitasker
Had a good experience renting the unit. Loretta was very helpful, she explained everything in detail. Thank you
Loretta was the best! She was super helpful and made sure we didn't spend more money than necessary. She made our day! Would use public storage just to talk to Loretta again.
The space was nice, the service was amazing, and Isaac was super helpful and nice. Would definitely recommend this place to friends
The location is secure and the storage spaces are sufficient for my needs. The service was good, and I especially enjoyed interacting with Ms. Loretta. She was very helpful and had a joyful attitude.
Very nice storage facility. Jackie's service in setting up my new account was outstanding. She went out of her way to explain everything which I appreciated very much. And I feel very satisfied with my decision to use this storage company.
ISAAC AND LORETTA PROVIDE EXCELLENT CUSTOMER CARE N SERVICE, THEY ALWAYS HAS A WELCOMING SMILE N THEIR FACILITY IS VERY SECURED IN A WARM NEIGHBORHOOD !!!!
Greatest customer service ever. My mom always came to this area but I never really understood why since it's so far. Now I know why. I went to my moms storage for the first time by myself and Mrs Jones helped me soooooo much. When I get my own storage this is the only place I'm coming. I wish I could give her and this place 10stars😄😄😄😄😄
Loretta helped me with my unit and was really sweet to me the whole time!
Great customer service with a smile. I booked my unit online and within minutes Loretta called me to confirm. When I arrived, she had everything ready for me to sign and my unit ready to go. Fast and friendly.
Loretta was particularly helpful. Very clean and professional atmosphere.
This public storage is fantastic! It's conveniently located off of Howard Street in a nice, quiet area. The units are nice, clean, climate controlled plus easy to access. The manager Isaac was just as nice and friendly as can be! He was extremely helpful and answered all my questions, such a great guy! Would definitely recommend this location.
God is so good!! I would like to thank Loretta for all her hard work. I really needed my storage place and didn't have the money on the required date. But God came through Loretta called to ask did i still want the storage! It was days after the payment was suppose to be made she still held my spaceand I was able to get it. To God be the Glory hallelujah.....
Great service from Kyle and terry. I would recommend coming to this location for their good service!
Hello I went in to buy some supplies for my recent move and the employee there really stuck out I believe his name was Kyle.. He was very polite and forthcoming with information.. He also suggested certain materials that would make my move go smoother...He seemed to enjoy his job and thats rare these days... Kudos Public Storage for hiring someone whos a class act!!! Thanks again Kyle
Jackie was very friendly and answered all of the questions that was asked. Very knowledgeable
Isaac is the man.
I've been really happy with the service and Jackie has been a great help!
Jackie was a very nice person with great customer service skills .... great personality job well done keep up the good work
Jackie was very helpful and I was in and out within minutes. The facility was clean and my unit is very sufficient for my storage needs.
Jackie is GREAT!!!!!!
Great customer service. Love Jackie!
Jackie was amazing! my husband and I wanted to switch our unit to a cheaper one since we barely use it. She showed us our options and gave us a great deal! we've been here for over 2 years and it's always been great service!
The process was quick, instructions were clear, and I was in and out of the facility after completing the paperwork within 15 minutes. This couldn't have happened without Loretta! She was professional, courteous, and fun to talk with. Thank you very much!!!!
Loretta and Isaac were great! They knew exactly what I needed.
I am a returning customer and the only reason I came back to this location is the wonderful service that Loretta and Isaac gave me. I'm always greeted with smile. If you've looking for a clean place to store you things,public storage on Howard street is were you want to be. They have very friendly people working there.
Jackie is Awesome! She was of great help, when I was faced with a lockout. Great Customer Service experience.
Jackie has done a great job. She is very friendly and helpful. Thanks.
Issac was very helpful in getting us set up with a unit. He made sure we got a good location and gave us all the information we needed. The units are nice and clean and easy to access for customers!
I was surprised how easy this was to get into. No hidden agenda in the contract that goes month to month, easy in, easy out on month to month. Elevator wait was not long. Customer service was excellent. Price was great.
The Chicago/Rogers Park area often gets bad press, but I found this storage complex safe and friendly. Loretta Jones was very helpful and enjoyable to work with. The facilities were clear and well cared for, and the parking lot for loading/unloading storage items were well lit and secure. Plus, the prices were great. I would recommend Publc Storage on 2101 Howard Street to anyone.
Kyle was very professional and polite with his customer service approach. Even though I was only Inquiring about a space, he made sure that I was aware of the prices and promotions and was able to answer every question I had for him
I've never had any issues or problems at this location - service is friendly,efficient and professional. The facility is clean and well lit. 5 stars.
The best Jackie was excellent
Miss Loretta at this location is amazing, she was very helpful and made us comfortable. I really appreciate her service. In general, the staffs at the location were very hospitable.
Loretta was super helpful and friendly.
They were very helpful!
Isaac and Loretta attended me nicely. By Dean King
Jackie was beyond helpful. I came in for 2 boxes and she got me to buy 10!
Isaac and Loretta have been great and nice to see familiar faces when I come through
Had a good time storing my things at this location never had any problem with my space, just found a new apt and Emanuel was able to help me close out my space I will recommend this location.
I went into this storage location only inquiring about a unit. Loretta helped me ALOT! she explained to me into details and showed me a unit. Considering I only need to store my son's wheelchair she let me know how I should protect it and place insurance on it since it very valuable. I will definitely return once his wheelchair is shipped. She suggested I rent the unit today since the size I need may not be available, but since I don't even have a shipped date I couldn't. I hope when it comes she is there to help me. Thanks Loretta for making a hard time in my life very easy and simple.
IREALLLY REALLY LIKE THE SRRVICE..JACKIE WAS VERY THOROUGH AND MADE MY TRANSACTION PAINLES & FAST BUT ACCURATE...I LIKE JACKIE ...HOPE TO SEE MORE OF HER!!!!
There super clean and great customer.. Jackie is the best!! Love her.
I can in today to rent a space Loretta and Isaac are the best. they were very helpful made the move in quick and go very smoothly . I recommend this public storage to any and everyone looking for storage.
Loretta was very sweet and nice. She answered all our questions and made the process smooth.
Finally got a chance to write my review. my wife and I Went to the Public storage on Howard street on Sunday and we was surprised with the customer service .Only one person was working at that time . Her name's Jackie Du. She really knew how to multitask and she made sure she answered all the pending questions we had. Putting your valuable items in storage isn't easy and their are risks. But Jackie reassured us that our stuff would be safe.
Jackie. Was great,excellent job..
I am very grateful for the excellent customer service assistance I received at the Howard Public Storage. I had a difficult situation and Jackie was able to help saving me lots of money. Ms. Loretta was very nice, proficient and quick saving me a headache and not wasting my time.
Jackie was great and very helpful, Ms. Loretta was very professional and helped us so much. A great place to put your things!!
My experience with this pulic storage is excellent. I walk in and Loretta is always been able to assist me in a timely fashion and any questions I need answer have always been handled in a professional manner.
Lashawn is the best.. i had a good experience with her she made me feel at home...
My experience here was great lashawn and Jackie were excellent! I got a great unit at a reasonable price!
lashawn helped me find a great unit at a great price and also helped me with moving supplies. i will recommended others!
This location is not just near our place but has very awesome customer service . She was so welcoming and professional. Thanks Jackie you ROCK.
So far very happy with my experience at this Public Storage. Employees were friendly and Jackie was very helpful.
Jackie was absolutely wonderful! She was informative and funny and fast! This public storage is the BEST
Originally came in for a few boxes and the manager Jackie offered me bundle deals that i just absolutely couldn't pass up! She's good at her job, very persuasive
Clean property excellent customer service Loretta jones was very helpful and friendly in to help me with all my questions
The experience that i had at this particular public storage had great customer service which is not seen every day I'm very pleased with the prices
Loretta was very helpful, and friendly, as well as Isaiah. I was able to transfer to a better size space that I could afford.
I had a great experience with Mr Issac. My move went very smoothly!
Very pleasant counter help, clean spaces. I would use them again if I wasn't on a serious de cluttering mission.
I went into the storage place as a first time experience. All I smelled was Chinese food and Isaac was there to help me. I didn't know much about storage and he didn't seem to want to tell me anything about the place. As a manager I know that eye contact is a crucial part to communication which he didn't give me. Apparently there is a $18.99 Lock and Insurance which is "required." My lawyer friend who reviewed my lease agreement, stated that it was not mentioned in the lease that the lock or insurance is required. I was sure to ask twice before purchasing the lock and insurance that I was "required" to purchase. I believe it could have been a much better experience if such "requirements" were mentioned when being shown the unit instead of when the paperwork is being processed. Would not recommend this place.
I absolutely loved it. I was taken cared of by Jackie and she was amazing! She gave great customer service was very informative, I almost hugged her.. Prices are unbelievably reasonable! Which was a major relief since i had been shopping around and couldn't find anything that was really my budget.. Will definitely be recommending this to friends and family!!
I cannot say enough good praises for the awesome customer service that I received from Ms. Loretta here at Public Storage on Howard St in Chicago. She has displayed courtesy, professionalism and with a smile and has met all my needs and surpassed all my expectations and has made it much easier for me to deal with the mundane task I needed to deal with. She definitely deserves a promotion!
Came in Isaac attended me ,was my first time renting a unit.he did a terrific job in setting me up!! I recommend this store to everyone looking storage.
These people are wonderful and very helpful, easy functionality and very clean. Loretta is the best, always smiles and greets the consumers and is great resource if you ever have any questions.
Derick was great! He was super helpful and made storing my items as easy as could be!
Me and my daughter have had a storage room here in between moving. Isaac and Loretta are excellent, friendly and have worked with us for years. Would/will continue to rent from them. Very customer service and helpful. Thanks for being there. Highly recommend this storage.
Excellent customer service, Isaac and Loretta are good people to work with and, l have recommended that location to friends.
I moved into my storage unit on November 15. The facility was clean and very accessible. The staff there was very nice esp Loretta. My move was very difficult, and I was stressed out. Loretta, from the moment I called to get the units I have, was very helpful and helped me to calm down. She was super helpful. Also kudos to the guy there who I assume looks after the facility when Loretta was not there. I have been back 4 times since that day, and every time he greeted me with a smile and was helpful. My only qualm with this facility is I WISHED it was 24/7. The hours are restrictive for for working people such as myself and I have to get the fast before it closes. I wish they could find a way to expand the hours, so whenever one needed to access their storage units they could. They have cameras monitoring all the floors at all times so I don't see why they could not do this. Just a suggestion to make it better.
Isaac provided awesome customer service! I had a larger unit in the basement and he guided me to a more reasonable unit on a main floor. Very kind man and helped make my move quite smooth:)
Loretta was a big help. She was very friendly and quick with the paperwork. Made the hectic day of moving much easier. Will definitely use that public storage site again!
Great experience storing things today. Loretta was the person who helped me, she was very nice, informative and helpful in getting me set. The place looks nice and clean. Felt secure and safe in the building. Everything was labeled so things were real easy to find. Overall great experience! Thanks Loretta!
Great clean, well-maintained site, and Isaac is terrific. He even pro-rated my last month's rent because I moved out before the cut-off date! Thanks!
Super convenient and made easy. Building is well maintained and clean. Isaac and Loretta are very friendly and are top notch. I highly recommend this location, if it suits you.
Excellent customer service, I enjoyed talking to Isaac at the front desk. He asked me all the questions and showed me what they had to offer to help store my property, and it was very affordable. I look forward to continue my business with them. Very secure indoor climate controlled storage building. Also being able to use their dolleys makes it way easier to move stuff from vehicle to storage and vise verse. I would recommend Public Storage. Thank you Isaac and facility associates for the care and help.
Me and my girl friend share a space at the public storage at 2101 W. Howard. When We first became customers there Isaac and Loretta was two of the most friend people we met at a storage facility. We're glad to be a part of this facility.
I attempted to go to other storage companies because they were conveniently located next to my home. However every time I arrive on site, they were always closed. I recognized one of the employees there and noticed that their hours were much more steady than the smaller storage company's. I stopped in several times to speak to the familiar individual and he and his team were very responsive and courteous to me. I should have just stopped by here long ago with their faithful hours for my unexpected needs.
I visited the howard st. Location over the weekend to check out some spaces and Jackie was so kind and knowledgeable and answered most, if not all of my questions. And she works really fast for someone who was in the office by herself!
I have lived in Evanston, Illinois for over 20 years, and I have always found Loretta and Isaac to perform as totally efficient and friendly professionals--Always! :-)
I rented a storage unit here all summer, and from the moment I walked in the staff was so friendly. I met terry in the beginning, and he was always so helpful and kind!! I also had the pleasure to meet Jackie and she was incredibly friendly and helpful as well. As far as the facilities, they are clean and very safe! The gate is always locked, so you feel very secure. Easy to navigate and temperature controlled!! Not to mention IT SMELLS NICE THERE! I don't know how often it is to have a storage unit that smells nice, but this place does! It's a great place and I will definitely return!
Wonderful experience, I am new to the whole storage thing and Terry was great answering all my questions also showing me different storage units when it was close to closing
I went into the facility on Sunday to inquire about a space and some boxes for a future move; Jackie was extremely knowledgeable and very nice! She was so helpful,. I Will definitely be coming back for all my boxes and packing supplies!
Great experience here, it was a quick and thorough process to get the unit and agreement signed. Also there are great specials online if you are looking so understand they will beat the prices of just going there. I'll use this place quite extensively over the next couple of years.
derrick and jackie were great
Derrick and Jackie were very professional and friendly.
I found Derrick and boobies to be very fast
Jackie and Terry were super helpful! I had to change my unit size before coming in and then had to reschedule and they were prompt and very willing to deal with my shenanigans! It was Jackie's first day at this location and you couldn't even tell. Bravo!
I reserved my unit online yesterday, and within five minutes Isaac had called me to confirm a move-in time. Thanks to his speed and professionalism, I was done with the paperwork and had bought extra moving materials in less than twenty minutes. And beyond that, when I left something in the office on my way out, he called me to let me know before I'd gotten two blocks away! Very impressive and friendly service, I would give 6 stars out of 5 if I could.
Loretta was very helpful and friendly!
Loretta was very helpful. She was courteous and answered all my questions. I feel comfortable leaving my possessions at the Howard facility.
ISAAC AND LORETTA WHERE VERY HELPFUL!
Loretta was very helpful and understanding getting my locker set up. The facility looked clean and secure. Be aware that you'll have to spend additional $$ on a lock and insurance. Decently priced.
I left a different storage company the same day due to very poor service. Isaac was very helpful, and the customer service has been excellent at this Public Storage facility!
Isaac was such a awesome sale man he make my move very patient less I recommend everyone to come to this store
My experience with public storage was great i would recommend to anyone , and Loretta and Isaac are very nice people!
I enjoyed my stay with your company because Isaac and loretta are such great people. The next time I need storage it will be with public storage.
Isaac and loretta are great.
Hey isaac and loretta was very respectful and help me with a lot of information about my stuff in there place I would recommend this place to any body
Issac and Issac/Terry and Monica are great and make all atempts to correct dist and national lethal mistakes though they weren't the cause..THE DIST.MANAGER AND NATIONAL OFFICE PROCEDURES WERE DISINGENUOUS causing my bank accounts to be over drawn and then for three months the promised correction these dist and national fools over charged my account putting it in jeoparty and me out of $110/plus the mis charges of 3 months with additional $90 and Dist Mike BRASSIL or national can seem to correct and honor they're mistakes of which I have proof in receipts...DISTRICT shouldn't have make the real workers look and mis represent the great QUALITY OF THEIR GREAT SERVICE{ISSAC&LORETTA/MONICA&TERRY)
Isaac and Loretta a true most wonderful people I've met looking for public storage I seem to have no disagreements with them I myself my wife has been customers often on for about 10 years
Isaac and Loretta were both extremely helpful during my moving experience. The facility was clean and Loretta assisted me in purchasing boxes and tape for the move. Isaac showed me several storage lockers for me to choose the most convenient one for my needs and budget. It was a much more pleasant experience than I was expecting.
Dear Public Storage, I was compelled to write another review regarding the service I received at this location on 2/27/14. When I arrived, I was greeted by Isaac and Loretta again. Since I was so pleased with their service in January, I was reluctant to tell them that I decided to vacate the storage unit and move my belongings to the home of a friend. When I broke the news to them, they actually provided me with several alternative and more affordable options including a tour of the units. They showed me how they could help organize my items in a way that would accommodate a smaller space. To say the least, I was even more impressed with them than I was during my first visit in January. They saved me money and helped me relocate my items to a smaller, more affordable storate unit, which made me feel like a very special and valued customer. I have already referred two other friends to this location. They are planning to move in the near future and need temporary storage for their belongings. I have never encountered an establishment or business where the employees actually help customers save money, it just doesn't happen. Isaac and Loretta are the real deal, they are SUPER! Stephanie Osborne I rented a storage space on 1/25/14 from this location. I had investigated other storage companies, but was dissatisfied with both the quality of their service and the attitude of the staff. When I arrived at Public Storage at this location, I knew I had found the ideal storage place for me. Loretta and Isaac were exceptionally receptive and friendly - good customer service is a dying commodity, so when you find it, it's like striking gold or winning the lottery! They responded to all my inquiries regarding the services they provided, gave me a comprehensive description and usage of the various products that could help make my storage experience stress free, and they did it without taking up a lot of my time. I would highly recommend public storage, particularly at this location, to anyone looking for a really good storage facility, and great experience. Isaac and Loretta are extraordinary professionals who proudly represent Public Storage by providing outstanding customer service to me, as well the two other customers that arrived during my visit. I was so impressed that I was compelled to write this review. Thank you, Stephanie Osborne
Loretta was very helpful and showed me a number of spaces until we found the right size.
I personally, have never really needed to use a storage facility until recently, and as daunting as I thought it would be it was the complete apposite. Thankfully Isaac and Loretta where there to guide me through and make this experience a breeze. I'm really grateful to the staff for their patience and great advice, I don't foresee myself needing to use a storage facility in the future but if I do Public Storage on Howard will be where I bring my business. Thanks again Loretta and Isaac for all your experience and great customer service.
Great place employees were great Loretta was great she made sure I got the right storage space that I needed very clean and safe
Isaac was really nice. He understood the exact space I needed for my furniture. Knew what materials I needed to protect the furniture and didn't pressure me into buying unnecessary stuff. Was nice to receive some good customer service. Miss that these days.
Very friendly and helpful! !!
Isaac was very helpful. He made my move go very smoothly. I will tell all my friends to use public storage. And sure they see Isaac. He's wonderful.
Issac is amazing. He truly care for the customer the company, and his position. Pleasant and friendly. I enjoyed my experience at public storage.
Wow! Wow! Wow! Mr. Terry, you are simply the man! the cool caddy! Believe me, i have been to many other storage places, and of course, other p.storage facilities. Despite my late arrival just before closure on February 03, 2014, Terry showed me what customer service was always meant to be, and some more! He was thorough, kind, professional, went beyond basic services to suggest and advise me on my other needs and available services in a polite manner. My very hectic day met delight and sheer comfort. Thank P.storage but more importantly, thank you for more awesome employees like Mr. Terry.
It was a good location & facility. The employees were very nice & made the transition run smoothly. Good pricing & customer service!!!
I rented a storage unit from this location for almost 9 years and just turned it back in today. This property was always well maintained and the office staff - Isaac and Loretta - were always very pleasant and professional. It's true that the rates did increase over time, but I tend to think that's more corporate policy versus the individual facility. Their hours have gotten better, and don't confuse access hours with office hours - you can actually access your unit starting at 6am even though the office will not be open. I recommend this location.