Public Storage Self-Storage Units at 3501 W Touhy Ave, Lincolnwood, IL

Lea-Ann was absolutely amazing. She took the time to help me select an appropriate unit size/modify my reservation and toured me around to ensure I understood how to safely and continently access the unit. She is also highly knowledgeable and customer service oriented. Further, the building is spotless and fresh. I feel as though our items are safe under her care.

It was a pleasure working with Lee Ann. She made the process of moving out my storage unit easy! She was extremely helpful and nice.

Lea Ann was amazing!! Super helpful. Thank you Lea Ann!!

Lea ann is always nice when i come

Lea Ann I've meet today And resolved the problem that I had rented the unit

Lee Ann has awesome. Thanks for making moving in so easy.

Facility locks you in side the gate if even 9:01 o’clock we’re stranded inside for hours with no number to call high fees and does not prorate rent. look elsewhere. This place is rip off.

Lea Ann was so wonderful! She helped us get a bulky couch into our unit and was so proactive and knowledgeable. Hope to see her again when we’re back.

Great facility, great customer service! Lea-Ann was a superhero! We would've been struggling all day if it weren't for her!!!

Lea-Ann was very helpful with my sister and I’s first time renting a storage unit together. We expressed interest in a few unit sizes and she showed us around while explaining how everything worked. We purchased a unit the same day and have had an easy time moving our items in and out. The whole process was really easy! Thank you Lea-Ann!!

Lea-Ann is always help and provide service with a smile

Spoke to the district manager very professional. Thanks

Definitely recommend the place. We worked with Lea Ann there and she is the best. She helped us with all our moving and storage, and was very polite and helpful.

Great customer experience! Lea-Ann helped me sign up quickly! She was very friendly and made my experience here great.

Lea-Ann was one of the best in customer serves helping my son!! We need more customer service like I experienced at my local public storage!!

Leanne was very informative, helpful and kind. Made for an excellent experience. . Melissa b

Lea-Ann is wonderful, informative. Made me feel extremely comfortable about renting my first storage unit. I am completely satisfied. Thanks Lea-ann for everything.

Lea-Ann is the most wonderful storage unit manager I have ever worked with... A blessing to have here in our community!

Leaann is always nice to me and helpful

Sarita was very helpful and took care of us. She was very friendly and professional!

Sárita was very helpful and patient. Came in almost close to closing but she was very patient and walked me through all the necessary steps.

Leaann was SO friendly and a breathe of fresh air. Exactly what I needed during these tough times. She is GREAT!

Lea-Ann was super helpful!

Lea -Ann, was helpful and the best customer service I received so far. Keep the good work.

Lea-Ann was so helpful and explained everything so clearly! The office area and storage areas are clean and really well maintained.

The manager Lea-Ann is one of the most helpful and personable people I have ever met. She is super personable and willing to help with everything. This facility is kept clean and managed very well. My choice to rent a unit here remains a constant good decision.

Lea Ann was nice and helpful, good service.

Leeann is very helpful l and always friendly!

Lea Ann was very helpful, patient and so funny!thsnks!

Lea-Ann (manager) was very thorough and helpful at move in!

Lee-Ann was great!

Lee-Ann was really helpful. Thanks.

Lea-Ann was professional, friendly and an absolute joy to work with! Thank you!

I love Lea-Ann. I appreciate the quick transfer of my unit. Lea-Ann was very helpful. The service has always been amazing.

Lea-Ann was a great person to deal with when renting my unit. The location was great and its always been clean. I appreciate everything.

Lea-Ann was wonderful and super informative!

Lea-ann, super nice employee made rent here super easy and gave me a good price.

Leann was incredibly helpful and friendly!

Leanne was friendly, informative and helpful.

Lea Ann very nivel anda helpful too!

Lea-ann was one of the best, come and see her, super friendly and professional with customer service.

Lea-Ann at the Public Storage on Touchy was very pleasant and helpful in helping me setup storage. She explained everything and was so patient and helpful to my wife and me figuring out the correct amount of storage space we need. She was very friendly and made our experience outstanding!

Lea Ann was the best of the best, very helpful and friendly!

Highly recommend Lea - Ann! Amazing and very helpful person! Everything was so easy! Thank You so much Lea - Ann!

Lea-ann was the best she helped us find a storage and was friendly and funny.

Leanne was wonderful, helpful & kind & showed me how to work the App

Lea-Ann was really helpful when we couldn’t figure out our lock. And nice!

Lea Ann was very helpful and friendly

Lea-anne I did a great job getting me oriented.

LeaAnn was terrific, explained everything well. Nice experience!

Called into this location where I rent a storage room and Leanne assisted me. She was AMAZING! Super helpful and I had a seamless experience. Not only was Leanne friendly but went over and beyond. This will most definitely be my storage facility of choice 👌🏽👌🏽👌🏽

Lea-Ann was very helpful,

Nathalie was so helpful and very friendly. Same goes for Sarita. They helped me figure out what size unit I needed, which is a big task considering how indecisive I am! Thank you for your help ladies!!

Leaann was extremely helpful took me through the entire process, which gave me complete confidence on procedures and safety of my belongings. She also made sure all my questions were answered and gave me confidence storing here. She's a real gem and public storage should be thankful to have her as an employee to represent them.

I've been a Public Storage customer for 12 years. Today I spoke with LeAnn, the property manager for my unit - what a wonderful and helpful conversation we had! LeAnn was quick of offer a solution to my issue, assuring me that she would resolve it promptly. What a sweetheart, so happy to have connected with her!

Lee Ann was friendly and extremely helpful with the transferring process

LeaAnn was so helpful and nice

Lea-Ann was ultra helpful and very much needed to help up my storage space. Thank you!

Great Service . Got in got out with my public store .

Leanne was incredible! Helped me move from one location to another within the same day. Amazing!

Lea-Ann was extremely helpful.

Lea-Ann was extra helpful and got us a deal. Lovely lady!!!

Leanne was excellent

I've never written a review before but Lea-Ann was amazing! She was helpful, respectful and very kind. She even walk me to my unit to make sure I didn't have any issues. Being here from Florida, Lea-Ann made it a great experience. Oh yea, facility was good too.

Lea-Ann was awesome. Helped locate locker do the check in. Helped clean up and place was neat and clean. She got us extra moving carts and helped us with downloading the app to our phones She was awesome. Great Employee

Leanne was amazing. She helped us find our locker and secure a new one at an amazing price. I’ve never met anyone so pleasant and wonderful to work with, and it was so easy to be able to get our new locker closed off our old and she took care of everything. Such a pleasant person. Thank you for everything Leanne!!

I am and will always like public storage. I’m from Miami and started using one in chicago Lea Ann at the Touhy location and the rest of the staff Sarita and all of them are amazing and always go above and beyond to help me

Lee Ann is very helpful and professional.

Lea-ann sealed the deal for us, so sweet and helpful. -Roger!

Leaann, this morning around 8 am i found her mopping the the floor and greeted us, she is always helpful! Thanks for keeping this place clean for us.

lea ann was the best sales person and came out to greet us and ive had plenty of experience with other storages and so easy in and out and she was so kind to us!

Lea Anne was fantastic, the best at helping me make the decision to rent at ps! She should be the district manager as good as she is!

Lea- Ann was very helpful, thank you

Lea-Ann was incredibly helpful throughout the process of renting my space until moving out. She was really amazing! If you need storage and like dealing with helpful people who are super nice....come here!

An amazing experience moving out with Public Storage. Sarita was extremely friendly and efficient. Helped make the whole process easy.

Lea-Ann was very helpful and so kind to teach us what we really need in my storage.

I just checked out of my storage unit, and have to leave a review. Lee-Ann has been so incredible and accommodating ever since I moved into this unit. She always has a smile on her face, comes out to say hi, and has always been a warming presence, and keeps this place squeaky clean! Thanks for everything, Public Storage and Lee-Ann!

Lee Ann was terrific when I couldn’t find my unit. She was super friendly!!

Lea-Ann was very helpful and kind nice

Lea-Ann This women was excellent. She welcomed me into her position as manager. and walked me thru the process without any delay. I returned today and everything worked The app the door the key to locker AND she greeted me with a big smile

Lea-Ann was amazing. Great energy, very positive and professional. She made our move-in experience enjoyable. I’m glad we chose this location. Highly recommend.

Lea-Ann was awesome today!! She is a fine example of how customer service is to be provided!! Polite, informative and a breath of fresh air!

Lea-Ann is the manager here at this location and she is amazing and informative! Sarita was an amazing help!

Sarita was very helpful. Thanks for the help

Sarita, has been very helpful and I am appreciate her very much. LeAnn, she had been very helpful.

Lea-Ann was amazing and very thorough. The place is clean. Easy to move in.

Leeann is awesome!

LeAnne is great there! She is always willing to help and goes above and beyond for her customers!

LeAnn was awesome! Respectful! Polite, Kind all above! YOU ROCK!!!!

Sarita was great today she helped me promptly and I had issue with my payment she took care of it right away and even follow up with me. What a great customer service Beside she show me other options as well to download app and make it easy for next time. Thank so much sarita for a great job.

Sarita was so helpful as I closed out my unit to head to the east coast! Was grateful for my unit over the last few years.

Sarita, was a very nice and careful person. She was able to help me and explained me everything clearly. Really nice person. Thank you, Sarita

LeaAnn lowered my rent and is always sweet, caring, helpful and funny and positive. She puts a smile on your face.

Lea-Ann was the best employee, helped with everything and was very good at her job! Definitely would recommend this place if she’s there!

I have been an owner for 13+ years and I have to say that the new manager Leeann is wonderful! Always ready & eager to help you and with a smile; with the “Tax surcharge” that the Village of Lincolnwood imposed on us this year suddenly…and with the 2nd Rate HIKE in 6 months from P.S.-which was totally outrageous and suspiciously came on after the new “Tax surcharge” she really went to bat for me! She put me in contact w/the Regional mgr and the District mgr to give a discount. Thanks so much Leeann for all you’ve done for me and all your customers! Keep on being a great manager, and doing what you do! Patty

Lea-Ann was the best! Great at her job!

Lea Ann was the best.. extremely nice and helpful.. 3rd storage from this location and will continue to rent from here as long as Lea Ann is at this location.. thank u

Lea Ann was patience and knowledgeable and knew how to keep the process of storing goods less stressful

The place is really clean. Lea-ann is always kind and communicative. If you have any questions she is very helpful.

Sarita was really friendly and helpful.

Leeann is very helpful to me and very nice.

It's my first time renting a storage unit and Leanna has been truly amazing, helpful and friendly. She helped my find to correct size unit for all of my belongings from start to finish.

Sarita was extremely knowledgeable, & helpful.

Leeann was exceptional very informative and patient!

Lea- Ann is amazing she is hardworking, respectful and attentive..

Sarita! Was absolutely fantastic in helping me today! She has great energy and is very personable!

Sarita is very helpful and fabulous

Sarita was very helpful. Thank you for helping me!

This location is so clean and well-kept. The manager, Lea-Ann, was a pleasure to work with and takes amazing care of the place. We would definitely recommend renting storage space here to anyone looking!

Lea-Ann was so friendly and helpful when I came to vacate my storage space. Have been a customer for nearly 10 years and have never had any problems to speak of! Would highly recommend this place!

Lee-Ann is as nice and helpful as one could be. Her professionalism and kindness are on display each and every day. She has helped me navigate the best storage space for my current and future needs. I would hire her if I could.

Lea-Ann is awesome ... she solved all my issues. Thank you .. Lea-Ann😊

Sarita, You are so friendly and kind. Thank you for all your help and assistance with my storage needs. Craig

Lea-Ann very nice Good work

Sarita is wonderful. She helped us when we moved out and even stuck around a few minutes after closing to make sure we were ok.

Sarita was super nice and very helpful. It was my first time going to the location for my boss. She showed me how to use the gate lock and walked me through maze to find the unit. She stayed with me because I nervous to be by myself even. After I locked up (with her help), she showed me a better way to enter the building for future easier access.

This location sets itself apart from other PS because of Lea-Ann. She keeps the place clean and provides excellent customer service!

Sarita was vary helpful whit me and my mom today

Quality customer service by Lea-Ann! I was helping a friend move(never fun), but Lea-Ann made our moving experience into a storage unit painless! She greeted us with such a great approachable friendly demeanor, was quick to assist, and eager to answer any questions. She was also very helpful and accommodating in helping my buddy change his storage room for a more accesible/bigger one that was located closer to the front entrance when he decided that would work best. All in all, great storage facility with a top notch employee, thank you Lea-Ann!

Sarita, very good and helpful, so nice

Great service, easy to work with! Lea-ann was very helpful with the process

Lea-Ann is always so helpful and sweet to help me. I started renting my storage space in April in Lincolnwood. She made sure I had the correct size and a good location. Every time I come by she is there with a smile and asking what I need. We need more people like her. 🥰👍

Leanne was truly great help from beginning to end when I first called with inquires. She l even looked at other locations to get me the unit I wanted . I chose her location and she was very friendly and knowledgeable about the property. She offered my moving team water and snacks she even found one of my wedding pictures and returned to me the next day that is what I call beyond great customer service

Sarita was awesome and very friendly

Sarita, she is so nice, her customer hospitality is excellent, helped me with reservation. She is effective and efficient with her job. I would recommend her to any customer of public storage for assistance. She made me feel comfortable with My rentals at the location.

When to look for a storage unit. Did not know which one to pick but Sarita the employee there helped me so much. She was so nice and helpful. She showed me 2 units and was willing to keep showing more if I asked. I would definitely recommend this facility. Sarita was great!

Lee Ann was great! thank you!

Lea-Ann was so kind and helpful to us as we vacated our storage unit. In a stressful time, she was a shining light. 5 stars!

Lea-Ann was the best part of the experience. She was super helpful with our close out. She’s the best!

Leann was amazing, she got me all set up with the app and helped me find my locker, she was very nice and informative! Great location!

Wonderful friendly service from Lea-Ann, who was very accommodating and helpful! Easy to set up service and use the facility.

Lea-Ann was really wonderful! Had a super smooth move-in experience. Facility was immaculate & I can tell they're committed to excellent service and cleanliness.

Sarita, excellent,helpful,patient,explained careful, show me my storage,

Sarita is very pleasant and helpful

Sarita, lots of star she is wonderful,helpful, nice, quick, patient,fast, efficient, gorgeous, kind,caring

Lea-Ann was incredibly kind and helpful, taking the time to walk us through the process and making sure we had everything we needed. Tammy, at a different location nearby, was also helpful to direct us to the Touhy location which met our needs best.

Lea-Ann was great to work with and was so helpful. I love her and she was so helpful

Lea Ann is the best! Great customer service

Lea-Ann was extremely helpful from the moment we got here. She took her time to explain everything in detail and was the kindest.

Lea-Ann is super friendly and very helpful. Will rent again.

Lea-Ann was number one service. Couldn’t ask for no body better, I will deal with her from now on! And I will send more customers there. God bless her!

Many thanks 😊 to Lea-Ann for helping us,and she's very gentle and friendly.

Lea-Ann was great to work with.

Lea-Ann was AWESOME

Lea-ann was exceptional in all the service I received today, she went beyond the regular to make sure I was taken care of.

Nicole was incredibly patient and helpful in resolving our storage unit transfer today. Even though it involved multiple steps and calls to the district manager (our fault because of its complicated nature), she kept at with a smile and some truly wonderful conversation which did much to relieve my anxiety. I feel like I left with a new friend and a neighborhood storage facility were I was much more than a unit number. Can't wait to drop by to say Hi! and catch up on my next visit. Kudos to the district manager who faithfully caringly and promptly answered countless phone calls helping to find the optimal solution for our situation. And saved us some money as well.

Lea-Ann provided top notch service and very efficient. Will diffidently recommend this facility. Thank you Lea-Ann!!!

Lea-Ann was very helpful, friendly and welcoming!

Lea Ann was very helpful in making my first experience at the Public Storage a positive and efficient one. I feel like I made the right choice!

Very clean and secure location Leaann the property manager was so helpful and made everything so easy and informative i will only be using this storage company from now on i am very satisfied and feel very secure in my decision to use public storage from now on.

Leanne was very friendly and helpful!

Nicole was a great help to us. Gave us a great deal and such an easy process with her!

Lee - Ann, help me I was in a very tight Jam! She was understanding and helpful and the customer service was amazing. I want to thank Lee-Ann very much for helping and I would highly recommend public storage especially the one Lee-Ann works at touhy

The property manager Leanne is so helpful. I have been a customer since 2019 and had a total of 4 units( down to 1 now). She has helped with everything from door access to packing supplies and closing out my units. Always friendly and always helpful. Leanne makes this place great.

Lean is always nice to us and wonderful she’s number one!

lea -Ann was very helpful

Absolutely amazing, the customer service experienced with the staff on duty.Nicole,she took her time to give details and options.Wish I could give 6 stars or more.

Lee-Ann was incredible! Super helpful and took care of everything very efficiently! Highly recommend working with her!

I went looking for a storage and Lee Ann assisted me, she was very kind, she explained everything to me in great detail. She showed me the facilities, which is. well clean and maintained and that is why I decided to rent in this place.

Lea-ann is amazing!

I’m a vendor servicing the fire extinguishers at this location and the facility is very clean and the manager, Lea-Ann, is super friendly and helpful!

Today's a good day. After losing my key to my unit, I came in to resolve and see what my options were. I was greated by Nicole, she explained everything to me and made the entire process easy and clear. What could easily have been a stressful situation was made a pleasant experience. Thank you for the good vibes Nicole and thank you Public storage for hiring good patient people.

Lea-Ann made it really easy for me to make some updates on my account! Really awesome costumer service, and helpful through out the whole process! Thank you Lea-Ann :)!

Nic was really helpful! Great service

We dropped in to see the units before renting today and met Lea-Ann. She was really great and took time to show us around and explain everything to us. Great job!

Nicole is extremely pleasant and helpful, the move-in process was very quick and efficient. Thank you!

LeaAnn was terrific and extremely helpful and friendly!

Lea Ann Was amazing and super helpful Thanks you for helping me and family with crazy situations.

Nicole is a very nice lady and I feel comfortable dealing with her. So professional and helpful.

LeaAnn, was very helpful. My first time in a long time using public storage. Place is very clean found what I was looking for. She rocks🙌🏽🙌🏽💪🏽💪🏽

Lea-Ann has helped for years and is the Best

Very kind and efficient and helpful staff (Leeanne.) Very welcoming too. Space fine and easily accessible.

Lea Ann is a awesome people person she’s awesome took ever us

Lea-Ane so sweet and very kind easy explanation on explaining the contract highly recommend.

Lea Ann was awesome very helpful and informative made everything very easy and smooth

Nicole was fantastic., very friendly and greated great information. Promptly showed me storage spaces. She gets 10 stars.

Lea-Ann was a pleasure to work with and kindly helped me set up an appointment, show me the unit, and get me signed up. She was very knowledgeable about the software being used to sign me up and knew all the little quirks like having to scroll down to see the Accept button on some forms. I'm looking forward to working with her again if there is anything else I need to do.

Nicole from touchy store was very helpful and so nice.

Lea-Ann was very helpful. Provided everything needed. Great employee.

Lea-Ann was absolutely amazing! She was always helpful and ready to help with whatever we needed, even when I lost my lock! Seamless storage

Lea-Ann was super professional and gave us the best service possible, the place was also very clean. Will be coming back soon!

Lee Ann is awesome

I found the perfect unit and Nicole was terrific in setting me up. She was very very thorough. I'm happy with everything.

Lea Ann was very helpful with the app to open the front doors.. hall's are very clean

Lea -Ann worked above and beyond to satisfy my needs at needs at Public Storage property number 08062

Lea-Ann is very efficient and gets things done! She's very friendly & the place is so clean.

Lea-Ann was just Great.

Adrian was amazing! He waited for me to get to the facility right before they closed and helped me get all settled in! Thanks again — will be recommending this place to my friends!

Lea-Ann was an absolute blessing to work with!! Patient and kind.

Lee Ann is very helpful. Appreciated

Lea-Ann is the best! Knowledgeable, helpful and she cares.

Competent, professional and she cares

Leanne is the hostess with the most-ess. What a nice kid--what a tomato 🍅!!!!

LeAnn is the most amazing person that I have encountered. Her humble personality is beyond most and it has been a pleasure to do business with her.

LEA ANN AND NICOLE ARE FANTASTIC. THEY ARE VERY HELPFUL FRIENDLY AND PROFESSIONAL.

Lea-Ann was very informative and helpful!

Lea-Ann was really helpful.

LeAnn was very helpful throughout my relocation to California and made my move very smooth by making my interim storage needs easy

Lea-Ann was quick and efficient.

Lea Ann is an amazing person great customer service skills go to her great energy!!!!!

Lea-Ann was amazing excellent customer service made everything easier

Lea-Ann was awesome today. She answered all our questions

Lea Ann was very helpful and informative. She made my experience so much better!

Lea-Ann was to great to help me out. Thank you.

Lea-Ann was super friendly and very helpful. The place smelt nice and clean and was tidy.

Lea-Ann, she helped me out with all I need and did it with a huge smile,

Lea-Ann was excellent, great customer service.

Great clean place. LeAnn was especially polite and friendly!

Really appreciate LeeAnn’s courtesy and professionalism. Very knowledgeable and friendly.

Lea-Ann is always friendly and keeps the place clean!

Wonderful, and respectful employee, Lea-Ann, introduced us to the new experience of public storage explaining us very useful and easy all the rules and making us welcome. I loved how she treated us as customers

Lee-Ann was super! She made everything easy during a hard time for us and her sense of humor is HILARIOUS! Thanks again for everything, this is the only place I will store with because of her.

Lea-Ann was awesome. She made the sign up process easy and fun!! Definitely recommend everyone to use this location and ask for Lea-Ann!!

Lea-Ann provide me with EXCELLENT Customer Service on Saturday 9-04-21! And she is a great cleaner! The place was so clean!

Leaann was friendly and helpful

Lea Ann was super nice and the place was very clean !!

Leann is is very nice and very helpful, it maked my visit so much easier.

LEA-ANN WAS VERY HELPFUL

LeaAnn was incredibly helpful and assisted us in figuring out how to lock the storage unit.

Leaann was so helpful!! She’s a doll. The facility is spotless and our goods were very safe. I highly recommend.

Lee Ann was friendly and helpful! She was great!

Lea-Ann is really nice, helpful and sweet. I like the service and she gave me 10% off, thank you

LeaAnn was very courteous and efficient

Lea-Ann is a wonderful property manager. Hard working and keeps the place spotless. I totally recommend this location.

Lea Ann is very useful and helpful It’s always a pleasure to work with her!

Leaan is good property manager. She is always cleaning and hete to help me with anything. I highly recommend.

Leann always helps me and is very sweet.

Adrian was very helpful! I had many questions and concerns that he was able to clarify a lot for me and made the experience a lot better than I expected!

Adrian was very helpful and made the move in experience so much easier!! Thank you

Lea-Ann Was super cool and quick I like her

LEE-Ann deserves a raise she made sure I leave until I was satisfied. I love this lady !!

LeAnn was very friendly and helpful in showing me units and also calling around to other PS locations to help me out. Both her and Tyler at the other Lincolnwood location went above and beyond regarding customer service and of all the places I can rent storage, their genuine positive attitudes and assistance will keep me a customer that will spread the word about Public Storage being a great place to use. Thanks again!

Lea-Ann rocks! She anticipated I would come in to clean my unit on vacating. But she had already cleaned it and had my paperwork all completed at the front desk. Thanks, Lea-Ann!

Lea-Ann was great and super helpful. She helped me get checked out in no time

Lean-Ann was great and helpful

Lea-Ann was awesome to deal with. Very helpful and quick. I would highly recommend coming in and asking for her. Thank you Lea-Ann.

Lea Ann made the experience of renting storage seamless and easy. I know i am good hands with Lea Ann!

Lea-Ann was wonderful helpful and working on a good deal for me

Lea Ann was wonderful!!! So much help and such a great person!!!

Lea-Ann was extremely helpful and courteous.

Lea-Ann is amazing from start to finish. She was helpful and contacted us in advance before the check-in process, so I felt reassured that everything would go smoothly. Of course, it did go great and we're thankful to have a storage spot. I stopped by today and Lea-Ann was there to answer my question. Thanks again for everything!

Lea-Ann is very friendly and informative. Moving out was quick. She understood my frustration with being charged the monthly rent even though I removed my belongings on the 1st and was unable to remove the belongings on the 31st since the office was closed as the time I was able to get there. She provided me the email address and phone number for corporate and I will be following up with them.

Lea-Ann is super helpful and friendly. Answered all of my questions and service was super fast. Great experience; rent here!

Lea-Ann was awesome and very helpful! Move out was so quick!

Lea-Ann was so helpful and incredibly accommodating. She walked me through everything and answered all of my questions clearly. Thank you!

My grandson now has a unit at this location and Adrian was a great help and answered all my questions regarding cost and timelines.

Lea- Ann was super helpful and fun!

Lea-Ann was helpful throughout our rental process. Fast and courteous.

Lea-Ann is very friendly, helpful, and informative. She helped me finish booking before units sold out at a particularly busy time for this location, and was extremely helpful on my move-in day when my access code didn't work. The facilities are clean and convenient.

Excellent customer service! Lea-Ann was very helpful!

Lea-Ann is a star employee! She is incredible!

Lea-Ann was very nice and informative and I appreciated the great customer service.

Leann was very helpful with setting up my account nice and convenient for my time

Lea-Ann was super helpful and helped throughout entire process will definitely be back!

Lea-Ann was exceptionally professional, very receptive and totally understanding in her service. I recommend her to all customers. Thank you Lea-Ann.

Lea-Ann was very professional, kind, answered all questions and explained things very thoroughly. The facility is very clean

Lea-ann was real helpful in my move out process

Lee-Ann is amazing, made my check out process super easy and pain free

LEE-ANN was super helpful, friendly and efficient. Great service!

Adrian was great made this very easy!

Lea-Ann helped us with packing supplies and even put the tape gun together for us! So helpful and friendly, we'll be back!

Lea-ann makes all my visits to my storage unit more than just a trip to my storage unit. :) such a kind and helpful soul.

Lea-Ann is a life saver and its hard to find good employees and she is AWESOME!!!

Came in to rent and Leeann was so friendly, helpful and gave wise advice to live by. She is a gem!

Lea-Ann was super sweet and helpful!! She helped me carry boxes to my car. Thank you!!

Lee-Ann is such a sweetheart and extremely helpful!! 10/10 service!!

Lea-Ann is great!

Lea-Ann was great and made the move-in process very easy

Lea-Ann was fantastic and answered all of our concerns. Great experience overall

Fantastic service from Lee-Ann. Very helpful and knowledgeable.

LEA-ANN , excellent customer service

Lea-Ann was helpful!

Lea-Ann was very kind and helpful. Thank you such a positive experience.

Lea-Ann was fantastic help. Moving is always stressful but she helped to make things easier and I really appreciate it.

Lea-Ann was very helpful and friendly, she helped us update our account and made sure everything was in order.

I really like it Lea -Ann she was sooooo amazing

Lea-Ann, was very kind and explained everything clearly and was welcoming. I felt confident that by her help I made the right decision according to my needs. The place cleaned and smelled fresh. Thank you

Lea-Ann was so helpful, explaining everything and getting me set up. She made the process so clear and easy.

Lea-Ann she was so helpful and informative makes me safe renting storage here

Lee-Ann was incredibly helpful and kind.

Hi, my name is Elsadat Musa, and I’m a public storage client located o Clark and Montrose but I usually pay my rent on this location because is close to my work place, I appreciate the employee Lea-Ann for her excellent customer service ever I received from public storage employees, the payment process was in a timely minor, besides her kind and respectful treatment, she really made me proud public storage customer, thanks Lea-Ann

Lee Ann is the best source for storage information & support! She’s kind & helpful

Had a great experience with Lee-Ann at this location! Thanks!

Lea-Ann was super helpful with our move in.

Lea-Ann was a great resource and very helpful!

outstanding service kind and helpful

I am very grateful for the service provided by Lee-Ann. I was able to purchase a box to store my artificial Christmas tree, two boxes for storing files and a plastic cover to protect my my patio furniture from inclement weather. I left my wallet by mistake and I called her and she had found it and returned it to me intact when I returned to the store. It was a wonderful way to start my day surely. Thank you Lee-Ann!

Lee-Ann is great. Friendly and helpful. The app for the storage is super helpful.

Lea-Ann was incredibly helpful, and showed us everything we needed to know about the unit. She also set is up with the app for easy payment, and access to the building.

Yesterday I was really surprised when i went to public storage .... I forgot my passcode, so i went inside the showroom. Lady ( Lea Ann ) was on the phone with another customer and was explaining about the public storage rental, while on phone with another customer she greeted and asked me very politely ( i will be with you in a moment ) I was super surprised . then she wrote my code on a card and also explained everything about the new app. i asked her what kind of boxes do they have.( instead of just pointing her finger) she walked and showed me all kind of boxes and other stuff they have .And the most important thing the showroom was so clean, well organize, dust free and smells like a flower boutique You normally don't get that kind of service nowadays anywhere. Keep it up good work Lee Ann . 100 stars for your .....

LeaAnn was amazing. She helped out my Mother who was frantic. She was patient and kind. The best.

Lea-Ann is the best!!!

Lea-Ann was so helpful and was able to get me exactly what I needed for my move and then some at an even lower price than I anticipated. Anyone in need of any moving essentials I strongly recommend visiting her.

Lea Ann is the best. She took care if me on the phone and I’m person.

Came in for pricing for an upcoming move.. Lea-Ann was extremely helpful with pricing estimates, even called around for available units at a different location for me so that I could get exactly what I wanted. She was a pleasure to work with. Thanks again!!

Leaanne was so nice and helpful to me and my buddy

Lea-Ann was thorough and informative! She explained everything super well and told us about all the things to consider. Excellent service!

Lea-Ann was very helpful and nice. Made it easy for us.

This is a great location and Lea-Anne is the best!!! Our unit is the perfect size, was super clean, and this location is both convenient and well-maintained. I am in the middle of a crazy stressful move and due to health issues/reducing allergens/etc have to put 90% of our stuff into storage. I was DREADING moving into storage. But thank God for Lea-Anne - she not only made this part of my move a breeze, but she was warm, patient, and hooked us up with a sweet spot right next to the elevator. That made a world of difference in terms of how smoothly my move went and saved us a ton of time and money! Plus, the customer service we got before we even moved in was phenomemal. Lea-Anne called as soon as our reservation went in, patiently talked us through the options, helped us understand the no-contact move-in, helped me figure out the app so I don't havr to remember my access code, and was here on move in day if anything went wrong or we needed to rent an additional unit. And, she is so warm and friendly - she indulged me in a chat that totally helped me calm down on a stressful day! A big thanks to Public Storage and Lea-Anne for helping to ensure this part of a difficult move was a piece of cake.

Lea-Ann was the best very helpful. Please give her a raise!!

Lea-Ann, the manager at this location, has been incredibly kind, customer oriented, and helpful. She was flexible with me changing a move in date at the last minute and made sure to get me close to an elevator to makes things easier and worked with me to sort out another issue (at no fault of public storage). The facility is clean and easy to load/unload your belongings.

Lea-Ann is very helpful and polite.

LeAnn told me about the new app she is an amazing worker.

Today I received great customer service from Lea-Ann. She told me about the new app and she was very pleasant to work with.

LeaAnn super awesome service. Always very friendly and efficient thanks

Lea-Ann was beyond helpful with her customer service. Helpful and made me feel great for even being there. You can tell she is smiling even under her mask, it shows in her eyes. Definitely worth it here, especially with people like Lea-Ann onboard! Thank you again!!!!!

Lea-Ann was super friendly! She came out to the car, greeted us with a smile (under her mask of course) and let us know about the new app to download for easier access into the storage facility. Her kindness and friendliness was very much appreciated! Public storage is clean and easy to access! Thank you!

Lea-Ann, the manager, is so helpful and kind. Great experience and highly recommended!

Lea Ann is the best ⭐️⭐️⭐️⭐️⭐️

Great customer service by Lea-Ann!

Lee Ann is great and helpful!

Lea-Ann is the best. 10 stars if I could

Lea-Ann was tremendously helpful and very professional. Recommended.

Lea - Ann was lovely helping & making sure everything was to my access in a timely matter

Lea-Ann was very friendly and professional. She gave me excellent customer service showing me a unit and then going through the sign up procedure. The facility is very clean and well lit. It looks like a great place to store your stuff! Don't hesitate to store your stuff at this location!

Lea Ann friendly and very helpful to me told me about new app she very nice and help me out with all my need

Lea-Ann was very sweet and helpful! Easy move for everyone!

Lea-Anne was amazing!!! She was more than helpful with move in and was even more helpful with move out. Helping us manage the movers and move out paper work. I love this place, thanks for everything Lea-Anne!

Lea-Ann is fantastic! She helped through getting my account set up for automatic payment & is extremely courteous. She is the reason why I chose to rent from Public Storage.

Lea-Ann was very helpful to us, specially to my mother who needs more assistance, she's very patient and understanding

I was in the store today to buy boxes. Lea-Ann was very friendly and helpful.

Lea’Ann at Public Storage on Touhy was very helpful, friendly, and kind during our last visit.

Lea- Ann had amazing customer service! She brighten up my day and was able to give me all the information I needed. I walked out feeling confident knowing everything I needed to know.

Lea-Ann offered great customer service and helped me make my payment quickly and easily!

My experience with PublicStorage at Thouy was phenomenal. Lea-Ann is an excellent employee giving us all the help and information we required and she was always very kind and friendly.

Lea-Ann was very helpful and attentive. The place was very clean and she made the check in process super easy!

Great storage facility. Great experience. Lea-Ann was very helpful and very nice. Definitely recommend this facility

Leann was super friendly and helpful!

Very helpful and friendly. Lea-Ann was amazing. She went through the contract in detail and was very patient.

Facility is nice and Leanne is great!

My experience with Public Storage on Touhy in Lincolnwood has been excellent. They say the manager makes the business, and Leanne clearly is an asset. When I reported the lighting needed to be increased in my area, she addressed the issue immediately. I look forward to seeing the new lighting upon my next visit. Also, when I had a rent issue she alone could not fix, she immediately went to her boss with the problem, and the same day called me back to advise me that not only had the problem been addressed and corrected, the solution was even better than what I had expected. Thanks Leanne and to Public Storage for having such great managers.

Lea-Ann is amazing. She is attentive, helpful & pleasant. The place feels safe & its clean.

Great service from Leanne . Courteous snd helpful

Charles was very helpful and professional when I was looking to rent a unit.

LeaAnn was very helpful and friendly in renting me a unit highly recomend

Lea ann was courteous and very informative,professional with helping me to pay for my storage and what i saw she was very caring about her job and very cleanly. This is a good location.

Lea-Ann has always been friendly and efficient. I appreciate her good service and warmth.

A very nice lady to spoke and made my transaction done.and a very nice space she give it to me.

Lea-Ann was wonderful!! Always friendly and helpful in locating storage locker, payment, etc...

Rented my first storage unit ever today and Lea-Ann made it very pleasant and easy! I reserved last night online and she called me this morning to make sure I understood the process and to choose among the available units in the size I need, that I could make an appointment to see the unit and rent it today. She exercised many covid precautions and we felt safe as she showed us the unit and answered all of our many questions regarding pricing. FYI, online prices look great but there are many other fees involved, not much you can do about that. Everything looked clean!

I recommend going to this public storage Lea Ann was very helpful and very nice very professional service....

Lea-Ann was most helpful in helping us obtain storage. Service was impeccable! She was thoughtful and efficient helping us to speed through what we needed to do saving us time. This is a great storage location with many different size areas. Highly recommended!

When I needed to make a change to my account, Lea-Ann was very helpful and friendly. She made the process fast and easy. I really appreciate her help!

Lea-Ann was extremely helpful and friendly. I set up an appt. and I arrived early. She was there to help me every step of the way. Thank You.

Diane was wonderful to work with. She was friendly and helpful. We were very pleased with the location and condition of the facility and locker. Highly recommended. Lea-Anne facilitated our departure. She was efficient and nice to work with. We would use this facility again.

Convenient storage

First, I want to say that the staff member on duty today (Lea-Ann) could not have been more responsive, pleasant and supportive. But I want to flag that a family of four was in this facility by our storage unit today and refusing to wear masks. When we reminded them that Illinois has a mask directive because of the very serious surge in CoVID-19 cases, the man was extremely abusive, told us if we were worried we should lock ourselves in our unit until he was done, and used abusive language. We told them we were going to call the office and they finally left after flipping us off. We then spoke to Lea-Ann to inform her of the problem. She was not present for the incident but immediately offered to accompany us to our unit as needed and surveyed the area to see if the individuals were gone. She was really great, and I want to point out that she was wearing a mask, as was everyone else coming and going from the facility (it was quite busy). However, we would like to request the management of this facility to post prominent signage about the need to wear masks indoors in public places on the sliding doors entering the storage area (most people don't enter through the office). Signage should also be placed by the elevators at each floor. We will return again this coming week to see if this has been done, and if not, we will follow up with the appropriate authorities as everyone has to take this pandemic extremely seriously. No one should assume that they can maintain distance in a storage facility, especially since we are all using the same elevators. Lea-Ann informed us that she has masks available if someone has simply forgotten to bring one. I know she will be on it, but staff can't possibly observe everyone coming in and out and we believe it is the responsibility of the ownership and management to take additional steps to protect everyone. I think it would also be helpful if PS was sending emails to all clients reminding them of precautions. Thank you.

Was helping a friend stow away a few of his things.The facility was very clean and Aja M. at the front desk was SUPER friendly and helpful. She really made our day! :) I don't need to store anything right now but if I did I would not hesitate to store my items here. Was back at the unit today and Lee-Ann was super helpful working out a problem for us.

Lea-Ann was totally cool today. We had a problem with our keys and she worked with us. She was professional and polite but funny too. She took a whole bunch of stress out of the experience and made our day. Thank you!!! BTW Am I just dumb, or is it really difficult to give a review using a phone? I wonder how many folks just give up.

Very clean facility. The best part is dealing with Lea-Ann. She’s helpful, efficient and is willing to go that extra mile for you. Thanks, Lea-Ann!

Customer Service had gotten better sent the last few employee there, cleanness great storage fees pricy until i find another can come down sents where in this pandamic

Lea-Ann invited me in the show room when i told her i needed a large box to ship a very large tool box.. she used her head and gave me a portable closet box great thinking Lea-Ann..

Lea-Ann was very helpful when I came in about a lost key. Very friendly and seemed personable.

Employee Lea-Ann was very helpful in getting our storage unit set up. Willing to help with any questions in a timely manner

Positives: location, friendly desk staff, initial pricing. Negatives: your rates will increase every six months, management does not keep up maintenance very well. Lights go out and we ask for them to be replaced and can go for weeks with no lighting outside our units. Also, lights in back stairways will be out for long periods of time and back elevator and back doors do not consistently work.

Our family has had our storage needs taken care of by the Lincolnwood location for many years. Diane is one of the most kind staff members with a willingness to assist us or answer questions. Thank you and keep up the great work. ☆☆☆☆☆

Diane did a great job!

VERY happy with the service, location, cleanliness, and overall everything about the facility! Great customer service from Diane. I will recommend this storage facility #08062.

Convenient location and easy access, facility is clean and neat, prices are fair and great customer service. Diane is great, always helpful and easy to work with. I really recommend this location.

Diane has been fantastic to work with, and I'm very pleased with the set-up for my storage between moves. Would 100% recommend!

Great location, nice 3 story facility. Clean, climate controlled. Diane is doing a great job keeping this Public Storage facility running like a well oiled machine. Thanks, Diane. Nice to see long term employees!

Diane is great - thank you for your help...

Summer's here. That means a trip to Public Storage and a stop at the front desk on my way in. Always great to see Diane. She's knowledgeable, helpful and friendly. The facility is clean and orderly. The people at the front desk usually make or break a business. This a place you can go back to.

Finally getting ready for summer. That means a stop at PS. As always, stopped to see Diane - friendly, knowledgeable and always helpful. Good people make a a business. Facility is clean and orderly, I recommend this site.

Diane made our experience in choosing a storage unit an easy one today. She listened attentively to what we needed, and made some recommendations. We felt well-taken care of and very comfortable with the whole experience. The facility itself was well-lit, climate controlled, and clean. Overall, it was a very positive experience, and we feel confident that our things will be safe in our new unit. April 27 UPDATE: I had changed my credit card online, but I had not signed up for auto pay. Diane called me early the next day to verify if I was going to vacate my space. OH NO! I am so grateful that Diane called, this would have been a major disaster for our family. Thanks to Diane's attentiveness, we were able to fix this situation quickly. Make sure that you are signed up for autopay when you get a new credit card.

Office area is clean and efficient.Units are well maintained. Diane is just great. She helps me out every time I go there. So different than the ambivalence of other stores and offices. Wish there were more like her out there, getting things done would be so much easier.

Kenisha was great! Friendly, patient and very helpful!

Diane and Tyler were super helpful, and really kind!

Diane is great very helpful and nice great location clean and safe

Tyler was great! Really patient in showing us several spaces until we found the right one for us. Place is clean and access will be easy based on the locker we chose. GREAT Experience!!

I worked with Diane, she was helpful, friendly, exceeded expectations. We appreciate her.

Diane was very helpful and great to deal with. She helped me out a lot! This place is great, clean, and security is amazing!

This was my first time using this location and I am very happy with my choice thus far. From my initial meeting with Tyler, to calling and setting things up with Kenisha and Diane, this has been a very easy experience. I'm looking forward to working with and recommending this storage location in the future. And the fact that Diane called to follow up after my move in and my pods being picked up was a really nice touch. Keep up the good work.

Diane was very nice and helpful!

Great customer service. Diane is always courteous and polite. Greets me by name when I come into the store. Always kind and welcoming.

Diane was a terrific help today. She was patient and helped answer all of our questions and fixed any problems we had and/or didn’t understand. She has been very polite since we opened our storage unit and caring every time we are there.