Public Storage Self-Storage Units at 3501 W Touhy Ave, Lincolnwood, IL
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
5'x5'Online only price$ 43/moSmall 5'x5'
$ 43/mo $57Best Price Label
- Climate Controlled
5'x10'Online only price$ 78/moSmall 5'x10'
$ 78/mo $104Best Price Label
- Climate Controlled
5'x10'Online only price$ 87/moSmall 5'x10'
$ 87/mo $116Best Price Label
5'x10'Online only price$ 93/moSmall 5'x10'
$ 93/mo $124Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 132/moMedium 7.5'x10'
$ 132/mo $176Best Price Label
- Climate Controlled
10'x10'Online only price$ 141/moMedium 10'x10'
$ 141/mo $188Best Price Label
- Climate Controlled
7'x10'Online only price$ 145/moMedium 7'x10'
$ 145/mo $193Best Price Label2 unit left!
- Climate Controlled
7'x10'Online only price$ 175/moMedium 7'x10'
$ 175/mo $234Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 220/moLarge 10'x20'
$ 220/mo $293Best Price Label
- Climate Controlled
10'x20'Online only price$ 238/moLarge 10'x20'
$ 238/mo $317Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
11'x20'Online only price$ 272/moLarge 11'x20'
$ 272/mo $363Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Lincolnwood
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Lincolnwood Storage Units Near McCormick Blvd.
This Public Storage in Lincolnwood offers a great selection of cheap self storage units for residential and commercial customers throughout the area.
Located just west from the intersection of Touhy Avenue and McCormick Boulevard, and a short drive from Skokie Boulevard, I-94 and U.S. Route 41, this is a convenient location to find affordable self storage solutions year-round.
Many of the units at this location are indoor, climate controlled storage units, which come in many different sizes to accommodate different loads. This facility also offers outdoor storage units, which allow customers to pull up a vehicle for easy loading and unloading.
A 5x5 storage unit can hold seasonal items, including bulky winter clothes or holiday decorations, while a 10x10 storage unit is perfect for residents on the south side of Skokie to store small furniture items, boxes, TVs, small kitchen appliances and more.
A small business outgrowing its current space near Kedzie Avenue and Howard Street can grab a 10x20 storage unit to pack up office furniture, supplies and equipment when it's time to renovate or relocate to a larger space.
The rental office is open 7 days a week and also offers packing supplies for purchase, including assorted moving boxes, furniture bags and more.
Stop by this Lincolnwood Public Storage to check out the cheap storage options for any size haul, large or small.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 503)
Lea-Ann was absolutely amazing. She took the time to help me select an appropriate unit size/modify my reservation and toured me around to ensure I understood how to safely and continently access the unit. She is also highly knowledgeable and customer service oriented. Further, the building is spotless and fresh. I feel as though our items are safe under her care.
It was a pleasure working with Lee Ann. She made the process of moving out my storage unit easy! She was extremely helpful and nice.
Lea Ann was amazing!! Super helpful. Thank you Lea Ann!!
Lea ann is always nice when i come
Lea Ann I've meet today And resolved the problem that I had rented the unit
Lee Ann has awesome. Thanks for making moving in so easy.
Facility locks you in side the gate if even 9:01 o’clock we’re stranded inside for hours with no number to call high fees and does not prorate rent. look elsewhere. This place is rip off.
Lea Ann was so wonderful! She helped us get a bulky couch into our unit and was so proactive and knowledgeable. Hope to see her again when we’re back.
Great facility, great customer service! Lea-Ann was a superhero! We would've been struggling all day if it weren't for her!!!
Lea-Ann was very helpful with my sister and I’s first time renting a storage unit together. We expressed interest in a few unit sizes and she showed us around while explaining how everything worked. We purchased a unit the same day and have had an easy time moving our items in and out. The whole process was really easy! Thank you Lea-Ann!!
Lea-Ann is always help and provide service with a smile
Spoke to the district manager very professional. Thanks
Definitely recommend the place. We worked with Lea Ann there and she is the best. She helped us with all our moving and storage, and was very polite and helpful.
Great customer experience! Lea-Ann helped me sign up quickly! She was very friendly and made my experience here great.
Lea-Ann was one of the best in customer serves helping my son!! We need more customer service like I experienced at my local public storage!!
Leanne was very informative, helpful and kind. Made for an excellent experience. . Melissa b
Lea-Ann is wonderful, informative. Made me feel extremely comfortable about renting my first storage unit. I am completely satisfied. Thanks Lea-ann for everything.
Lea-Ann is the most wonderful storage unit manager I have ever worked with... A blessing to have here in our community!
Leaann is always nice to me and helpful
Sarita was very helpful and took care of us. She was very friendly and professional!
Sárita was very helpful and patient. Came in almost close to closing but she was very patient and walked me through all the necessary steps.
Leaann was SO friendly and a breathe of fresh air. Exactly what I needed during these tough times. She is GREAT!
Lea-Ann was super helpful!
Lea -Ann, was helpful and the best customer service I received so far. Keep the good work.
Lea-Ann was so helpful and explained everything so clearly! The office area and storage areas are clean and really well maintained.
The manager Lea-Ann is one of the most helpful and personable people I have ever met. She is super personable and willing to help with everything. This facility is kept clean and managed very well. My choice to rent a unit here remains a constant good decision.
Lea Ann was nice and helpful, good service.
Leeann is very helpful l and always friendly!
Lea Ann was very helpful, patient and so funny!thsnks!
Lea-Ann (manager) was very thorough and helpful at move in!
Lee-Ann was great!
Lee-Ann was really helpful. Thanks.
Lea-Ann was professional, friendly and an absolute joy to work with! Thank you!
I love Lea-Ann. I appreciate the quick transfer of my unit. Lea-Ann was very helpful. The service has always been amazing.
Lea-Ann was a great person to deal with when renting my unit. The location was great and its always been clean. I appreciate everything.
Lea-Ann was wonderful and super informative!
Lea-ann, super nice employee made rent here super easy and gave me a good price.
Leann was incredibly helpful and friendly!
Leanne was friendly, informative and helpful.
Lea Ann very nivel anda helpful too!
Lea-ann was one of the best, come and see her, super friendly and professional with customer service.
Lea-Ann at the Public Storage on Touchy was very pleasant and helpful in helping me setup storage. She explained everything and was so patient and helpful to my wife and me figuring out the correct amount of storage space we need. She was very friendly and made our experience outstanding!
Lea Ann was the best of the best, very helpful and friendly!
Highly recommend Lea - Ann! Amazing and very helpful person! Everything was so easy! Thank You so much Lea - Ann!
Lea-ann was the best she helped us find a storage and was friendly and funny.
Leanne was wonderful, helpful & kind & showed me how to work the App
Lea-Ann was really helpful when we couldn’t figure out our lock. And nice!
Lea Ann was very helpful and friendly
Lea-anne I did a great job getting me oriented.
LeaAnn was terrific, explained everything well. Nice experience!
Called into this location where I rent a storage room and Leanne assisted me. She was AMAZING! Super helpful and I had a seamless experience. Not only was Leanne friendly but went over and beyond. This will most definitely be my storage facility of choice 👌🏽👌🏽👌🏽
Lea-Ann was very helpful,
Nathalie was so helpful and very friendly. Same goes for Sarita. They helped me figure out what size unit I needed, which is a big task considering how indecisive I am! Thank you for your help ladies!!
Leaann was extremely helpful took me through the entire process, which gave me complete confidence on procedures and safety of my belongings. She also made sure all my questions were answered and gave me confidence storing here. She's a real gem and public storage should be thankful to have her as an employee to represent them.
I've been a Public Storage customer for 12 years. Today I spoke with LeAnn, the property manager for my unit - what a wonderful and helpful conversation we had! LeAnn was quick of offer a solution to my issue, assuring me that she would resolve it promptly. What a sweetheart, so happy to have connected with her!
Lee Ann was friendly and extremely helpful with the transferring process
LeaAnn was so helpful and nice
Lea-Ann was ultra helpful and very much needed to help up my storage space. Thank you!
Great Service . Got in got out with my public store .
Leanne was incredible! Helped me move from one location to another within the same day. Amazing!
Lea-Ann was extremely helpful.
Lea-Ann was extra helpful and got us a deal. Lovely lady!!!
Leanne was excellent
I've never written a review before but Lea-Ann was amazing! She was helpful, respectful and very kind. She even walk me to my unit to make sure I didn't have any issues. Being here from Florida, Lea-Ann made it a great experience. Oh yea, facility was good too.
Lea-Ann was awesome. Helped locate locker do the check in. Helped clean up and place was neat and clean. She got us extra moving carts and helped us with downloading the app to our phones She was awesome. Great Employee
Leanne was amazing. She helped us find our locker and secure a new one at an amazing price. I’ve never met anyone so pleasant and wonderful to work with, and it was so easy to be able to get our new locker closed off our old and she took care of everything. Such a pleasant person. Thank you for everything Leanne!!
I am and will always like public storage. I’m from Miami and started using one in chicago Lea Ann at the Touhy location and the rest of the staff Sarita and all of them are amazing and always go above and beyond to help me
Lee Ann is very helpful and professional.
Lea-ann sealed the deal for us, so sweet and helpful. -Roger!
Leaann, this morning around 8 am i found her mopping the the floor and greeted us, she is always helpful! Thanks for keeping this place clean for us.
lea ann was the best sales person and came out to greet us and ive had plenty of experience with other storages and so easy in and out and she was so kind to us!
Lea Anne was fantastic, the best at helping me make the decision to rent at ps! She should be the district manager as good as she is!
Lea- Ann was very helpful, thank you
Lea-Ann was incredibly helpful throughout the process of renting my space until moving out. She was really amazing! If you need storage and like dealing with helpful people who are super nice....come here!
An amazing experience moving out with Public Storage. Sarita was extremely friendly and efficient. Helped make the whole process easy.
Lea-Ann was very helpful and so kind to teach us what we really need in my storage.
I just checked out of my storage unit, and have to leave a review. Lee-Ann has been so incredible and accommodating ever since I moved into this unit. She always has a smile on her face, comes out to say hi, and has always been a warming presence, and keeps this place squeaky clean! Thanks for everything, Public Storage and Lee-Ann!
Lee Ann was terrific when I couldn’t find my unit. She was super friendly!!
Lea-Ann was very helpful and kind nice
Lea-Ann This women was excellent. She welcomed me into her position as manager. and walked me thru the process without any delay. I returned today and everything worked The app the door the key to locker AND she greeted me with a big smile
Lea-Ann was amazing. Great energy, very positive and professional. She made our move-in experience enjoyable. I’m glad we chose this location. Highly recommend.
Lea-Ann was awesome today!! She is a fine example of how customer service is to be provided!! Polite, informative and a breath of fresh air!
Lea-Ann is the manager here at this location and she is amazing and informative! Sarita was an amazing help!
Sarita was very helpful. Thanks for the help
Sarita, has been very helpful and I am appreciate her very much. LeAnn, she had been very helpful.
Lea-Ann was amazing and very thorough. The place is clean. Easy to move in.
Leeann is awesome!
LeAnne is great there! She is always willing to help and goes above and beyond for her customers!
LeAnn was awesome! Respectful! Polite, Kind all above! YOU ROCK!!!!
Sarita was great today she helped me promptly and I had issue with my payment she took care of it right away and even follow up with me. What a great customer service Beside she show me other options as well to download app and make it easy for next time. Thank so much sarita for a great job.
Sarita was so helpful as I closed out my unit to head to the east coast! Was grateful for my unit over the last few years.
Sarita, was a very nice and careful person. She was able to help me and explained me everything clearly. Really nice person. Thank you, Sarita
LeaAnn lowered my rent and is always sweet, caring, helpful and funny and positive. She puts a smile on your face.
Lea-Ann was the best employee, helped with everything and was very good at her job! Definitely would recommend this place if she’s there!
I have been an owner for 13+ years and I have to say that the new manager Leeann is wonderful! Always ready & eager to help you and with a smile; with the “Tax surcharge” that the Village of Lincolnwood imposed on us this year suddenly…and with the 2nd Rate HIKE in 6 months from P.S.-which was totally outrageous and suspiciously came on after the new “Tax surcharge” she really went to bat for me! She put me in contact w/the Regional mgr and the District mgr to give a discount. Thanks so much Leeann for all you’ve done for me and all your customers! Keep on being a great manager, and doing what you do! Patty
Lea-Ann was the best! Great at her job!
Lea Ann was the best.. extremely nice and helpful.. 3rd storage from this location and will continue to rent from here as long as Lea Ann is at this location.. thank u
Lea Ann was patience and knowledgeable and knew how to keep the process of storing goods less stressful
The place is really clean. Lea-ann is always kind and communicative. If you have any questions she is very helpful.
Sarita was really friendly and helpful.
Leeann is very helpful to me and very nice.
It's my first time renting a storage unit and Leanna has been truly amazing, helpful and friendly. She helped my find to correct size unit for all of my belongings from start to finish.
Sarita was extremely knowledgeable, & helpful.
Leeann was exceptional very informative and patient!
Lea- Ann is amazing she is hardworking, respectful and attentive..
Sarita! Was absolutely fantastic in helping me today! She has great energy and is very personable!
Sarita is very helpful and fabulous
Sarita was very helpful. Thank you for helping me!
This location is so clean and well-kept. The manager, Lea-Ann, was a pleasure to work with and takes amazing care of the place. We would definitely recommend renting storage space here to anyone looking!
Lea-Ann was so friendly and helpful when I came to vacate my storage space. Have been a customer for nearly 10 years and have never had any problems to speak of! Would highly recommend this place!
Lee-Ann is as nice and helpful as one could be. Her professionalism and kindness are on display each and every day. She has helped me navigate the best storage space for my current and future needs. I would hire her if I could.
Lea-Ann is awesome ... she solved all my issues. Thank you .. Lea-Ann😊
Sarita, You are so friendly and kind. Thank you for all your help and assistance with my storage needs. Craig
Lea-Ann very nice Good work
Sarita is wonderful. She helped us when we moved out and even stuck around a few minutes after closing to make sure we were ok.
Sarita was super nice and very helpful. It was my first time going to the location for my boss. She showed me how to use the gate lock and walked me through maze to find the unit. She stayed with me because I nervous to be by myself even. After I locked up (with her help), she showed me a better way to enter the building for future easier access.
This location sets itself apart from other PS because of Lea-Ann. She keeps the place clean and provides excellent customer service!
Sarita was vary helpful whit me and my mom today
Quality customer service by Lea-Ann! I was helping a friend move(never fun), but Lea-Ann made our moving experience into a storage unit painless! She greeted us with such a great approachable friendly demeanor, was quick to assist, and eager to answer any questions. She was also very helpful and accommodating in helping my buddy change his storage room for a more accesible/bigger one that was located closer to the front entrance when he decided that would work best. All in all, great storage facility with a top notch employee, thank you Lea-Ann!
Sarita, very good and helpful, so nice
Great service, easy to work with! Lea-ann was very helpful with the process
Lea-Ann is always so helpful and sweet to help me. I started renting my storage space in April in Lincolnwood. She made sure I had the correct size and a good location. Every time I come by she is there with a smile and asking what I need. We need more people like her. 🥰👍
Leanne was truly great help from beginning to end when I first called with inquires. She l even looked at other locations to get me the unit I wanted . I chose her location and she was very friendly and knowledgeable about the property. She offered my moving team water and snacks she even found one of my wedding pictures and returned to me the next day that is what I call beyond great customer service
Sarita was awesome and very friendly
Sarita, she is so nice, her customer hospitality is excellent, helped me with reservation. She is effective and efficient with her job. I would recommend her to any customer of public storage for assistance. She made me feel comfortable with My rentals at the location.
When to look for a storage unit. Did not know which one to pick but Sarita the employee there helped me so much. She was so nice and helpful. She showed me 2 units and was willing to keep showing more if I asked. I would definitely recommend this facility. Sarita was great!
Lee Ann was great! thank you!
Lea-Ann was so kind and helpful to us as we vacated our storage unit. In a stressful time, she was a shining light. 5 stars!
Lea-Ann was the best part of the experience. She was super helpful with our close out. She’s the best!
Leann was amazing, she got me all set up with the app and helped me find my locker, she was very nice and informative! Great location!
Wonderful friendly service from Lea-Ann, who was very accommodating and helpful! Easy to set up service and use the facility.
Lea-Ann was really wonderful! Had a super smooth move-in experience. Facility was immaculate & I can tell they're committed to excellent service and cleanliness.
Sarita, excellent,helpful,patient,explained careful, show me my storage,
Sarita is very pleasant and helpful
Sarita, lots of star she is wonderful,helpful, nice, quick, patient,fast, efficient, gorgeous, kind,caring
Lea-Ann was incredibly kind and helpful, taking the time to walk us through the process and making sure we had everything we needed. Tammy, at a different location nearby, was also helpful to direct us to the Touhy location which met our needs best.
Lea-Ann was great to work with and was so helpful. I love her and she was so helpful
Lea Ann is the best! Great customer service
Lea-Ann was extremely helpful from the moment we got here. She took her time to explain everything in detail and was the kindest.
Lea-Ann is super friendly and very helpful. Will rent again.
Lea-Ann was number one service. Couldn’t ask for no body better, I will deal with her from now on! And I will send more customers there. God bless her!
Many thanks 😊 to Lea-Ann for helping us,and she's very gentle and friendly.
Lea-Ann was great to work with.
Lea-Ann was AWESOME
Lea-ann was exceptional in all the service I received today, she went beyond the regular to make sure I was taken care of.
Nicole was incredibly patient and helpful in resolving our storage unit transfer today. Even though it involved multiple steps and calls to the district manager (our fault because of its complicated nature), she kept at with a smile and some truly wonderful conversation which did much to relieve my anxiety. I feel like I left with a new friend and a neighborhood storage facility were I was much more than a unit number. Can't wait to drop by to say Hi! and catch up on my next visit. Kudos to the district manager who faithfully caringly and promptly answered countless phone calls helping to find the optimal solution for our situation. And saved us some money as well.
Lea-Ann provided top notch service and very efficient. Will diffidently recommend this facility. Thank you Lea-Ann!!!
Lea-Ann was very helpful, friendly and welcoming!
Lea Ann was very helpful in making my first experience at the Public Storage a positive and efficient one. I feel like I made the right choice!
Very clean and secure location Leaann the property manager was so helpful and made everything so easy and informative i will only be using this storage company from now on i am very satisfied and feel very secure in my decision to use public storage from now on.
Leanne was very friendly and helpful!
Nicole was a great help to us. Gave us a great deal and such an easy process with her!
Lee - Ann, help me I was in a very tight Jam! She was understanding and helpful and the customer service was amazing. I want to thank Lee-Ann very much for helping and I would highly recommend public storage especially the one Lee-Ann works at touhy
The property manager Leanne is so helpful. I have been a customer since 2019 and had a total of 4 units( down to 1 now). She has helped with everything from door access to packing supplies and closing out my units. Always friendly and always helpful. Leanne makes this place great.
Lean is always nice to us and wonderful she’s number one!
lea -Ann was very helpful
Absolutely amazing, the customer service experienced with the staff on duty.Nicole,she took her time to give details and options.Wish I could give 6 stars or more.
Lee-Ann was incredible! Super helpful and took care of everything very efficiently! Highly recommend working with her!
I went looking for a storage and Lee Ann assisted me, she was very kind, she explained everything to me in great detail. She showed me the facilities, which is. well clean and maintained and that is why I decided to rent in this place.
Lea-ann is amazing!
I’m a vendor servicing the fire extinguishers at this location and the facility is very clean and the manager, Lea-Ann, is super friendly and helpful!
Today's a good day. After losing my key to my unit, I came in to resolve and see what my options were. I was greated by Nicole, she explained everything to me and made the entire process easy and clear. What could easily have been a stressful situation was made a pleasant experience. Thank you for the good vibes Nicole and thank you Public storage for hiring good patient people.
Lea-Ann made it really easy for me to make some updates on my account! Really awesome costumer service, and helpful through out the whole process! Thank you Lea-Ann :)!
Nic was really helpful! Great service
We dropped in to see the units before renting today and met Lea-Ann. She was really great and took time to show us around and explain everything to us. Great job!
Nicole is extremely pleasant and helpful, the move-in process was very quick and efficient. Thank you!
LeaAnn was terrific and extremely helpful and friendly!
Lea Ann Was amazing and super helpful Thanks you for helping me and family with crazy situations.
Nicole is a very nice lady and I feel comfortable dealing with her. So professional and helpful.
LeaAnn, was very helpful. My first time in a long time using public storage. Place is very clean found what I was looking for. She rocks🙌🏽🙌🏽💪🏽💪🏽
Lea-Ann has helped for years and is the Best
Very kind and efficient and helpful staff (Leeanne.) Very welcoming too. Space fine and easily accessible.
Lea Ann is a awesome people person she’s awesome took ever us
Lea-Ane so sweet and very kind easy explanation on explaining the contract highly recommend.
Lea Ann was awesome very helpful and informative made everything very easy and smooth
Nicole was fantastic., very friendly and greated great information. Promptly showed me storage spaces. She gets 10 stars.
Lea-Ann was a pleasure to work with and kindly helped me set up an appointment, show me the unit, and get me signed up. She was very knowledgeable about the software being used to sign me up and knew all the little quirks like having to scroll down to see the Accept button on some forms. I'm looking forward to working with her again if there is anything else I need to do.
Nicole from touchy store was very helpful and so nice.
Lea-Ann was very helpful. Provided everything needed. Great employee.
Lea-Ann was absolutely amazing! She was always helpful and ready to help with whatever we needed, even when I lost my lock! Seamless storage
Lea-Ann was super professional and gave us the best service possible, the place was also very clean. Will be coming back soon!
Lee Ann is awesome
I found the perfect unit and Nicole was terrific in setting me up. She was very very thorough. I'm happy with everything.
Lea Ann was very helpful with the app to open the front doors.. hall's are very clean
Lea -Ann worked above and beyond to satisfy my needs at needs at Public Storage property number 08062
Lea-Ann is very efficient and gets things done! She's very friendly & the place is so clean.
Lea-Ann was just Great.
Adrian was amazing! He waited for me to get to the facility right before they closed and helped me get all settled in! Thanks again — will be recommending this place to my friends!
Lea-Ann was an absolute blessing to work with!! Patient and kind.
Lee Ann is very helpful. Appreciated
Lea-Ann is the best! Knowledgeable, helpful and she cares.
Competent, professional and she cares
Leanne is the hostess with the most-ess. What a nice kid--what a tomato 🍅!!!!
LeAnn is the most amazing person that I have encountered. Her humble personality is beyond most and it has been a pleasure to do business with her.
LEA ANN AND NICOLE ARE FANTASTIC. THEY ARE VERY HELPFUL FRIENDLY AND PROFESSIONAL.
Lea-Ann was very informative and helpful!
Lea-Ann was really helpful.
LeAnn was very helpful throughout my relocation to California and made my move very smooth by making my interim storage needs easy
Lea-Ann was quick and efficient.
Lea Ann is an amazing person great customer service skills go to her great energy!!!!!
Lea-Ann was amazing excellent customer service made everything easier
Lea-Ann was awesome today. She answered all our questions
Lea Ann was very helpful and informative. She made my experience so much better!
Lea-Ann was to great to help me out. Thank you.
Lea-Ann was super friendly and very helpful. The place smelt nice and clean and was tidy.
Lea-Ann, she helped me out with all I need and did it with a huge smile,
Lea-Ann was excellent, great customer service.
Great clean place. LeAnn was especially polite and friendly!
Really appreciate LeeAnn’s courtesy and professionalism. Very knowledgeable and friendly.
Lea-Ann is always friendly and keeps the place clean!
Wonderful, and respectful employee, Lea-Ann, introduced us to the new experience of public storage explaining us very useful and easy all the rules and making us welcome. I loved how she treated us as customers
Lee-Ann was super! She made everything easy during a hard time for us and her sense of humor is HILARIOUS! Thanks again for everything, this is the only place I will store with because of her.
Lea-Ann was awesome. She made the sign up process easy and fun!! Definitely recommend everyone to use this location and ask for Lea-Ann!!
Lea-Ann provide me with EXCELLENT Customer Service on Saturday 9-04-21! And she is a great cleaner! The place was so clean!
Leaann was friendly and helpful
Lea Ann was super nice and the place was very clean !!
Leann is is very nice and very helpful, it maked my visit so much easier.
LEA-ANN WAS VERY HELPFUL
LeaAnn was incredibly helpful and assisted us in figuring out how to lock the storage unit.
Leaann was so helpful!! She’s a doll. The facility is spotless and our goods were very safe. I highly recommend.
Lee Ann was friendly and helpful! She was great!
Lea-Ann is really nice, helpful and sweet. I like the service and she gave me 10% off, thank you
LeaAnn was very courteous and efficient
Lea-Ann is a wonderful property manager. Hard working and keeps the place spotless. I totally recommend this location.
Lea Ann is very useful and helpful It’s always a pleasure to work with her!
Leaan is good property manager. She is always cleaning and hete to help me with anything. I highly recommend.
Leann always helps me and is very sweet.
Adrian was very helpful! I had many questions and concerns that he was able to clarify a lot for me and made the experience a lot better than I expected!
Adrian was very helpful and made the move in experience so much easier!! Thank you
Lea-Ann Was super cool and quick I like her
LEE-Ann deserves a raise she made sure I leave until I was satisfied. I love this lady !!
LeAnn was very friendly and helpful in showing me units and also calling around to other PS locations to help me out. Both her and Tyler at the other Lincolnwood location went above and beyond regarding customer service and of all the places I can rent storage, their genuine positive attitudes and assistance will keep me a customer that will spread the word about Public Storage being a great place to use. Thanks again!
Lea-Ann rocks! She anticipated I would come in to clean my unit on vacating. But she had already cleaned it and had my paperwork all completed at the front desk. Thanks, Lea-Ann!
Lea-Ann was great and super helpful. She helped me get checked out in no time
Lean-Ann was great and helpful
Lea-Ann was awesome to deal with. Very helpful and quick. I would highly recommend coming in and asking for her. Thank you Lea-Ann.
Lea Ann made the experience of renting storage seamless and easy. I know i am good hands with Lea Ann!
Lea-Ann was wonderful helpful and working on a good deal for me
Lea Ann was wonderful!!! So much help and such a great person!!!
Lea-Ann was extremely helpful and courteous.
Lea-Ann is amazing from start to finish. She was helpful and contacted us in advance before the check-in process, so I felt reassured that everything would go smoothly. Of course, it did go great and we're thankful to have a storage spot. I stopped by today and Lea-Ann was there to answer my question. Thanks again for everything!
Lea-Ann is very friendly and informative. Moving out was quick. She understood my frustration with being charged the monthly rent even though I removed my belongings on the 1st and was unable to remove the belongings on the 31st since the office was closed as the time I was able to get there. She provided me the email address and phone number for corporate and I will be following up with them.
Lea-Ann is super helpful and friendly. Answered all of my questions and service was super fast. Great experience; rent here!
Lea-Ann was awesome and very helpful! Move out was so quick!
Lea-Ann was so helpful and incredibly accommodating. She walked me through everything and answered all of my questions clearly. Thank you!
My grandson now has a unit at this location and Adrian was a great help and answered all my questions regarding cost and timelines.
Lea- Ann was super helpful and fun!
Lea-Ann was helpful throughout our rental process. Fast and courteous.
Lea-Ann is very friendly, helpful, and informative. She helped me finish booking before units sold out at a particularly busy time for this location, and was extremely helpful on my move-in day when my access code didn't work. The facilities are clean and convenient.
Excellent customer service! Lea-Ann was very helpful!
Lea-Ann is a star employee! She is incredible!
Lea-Ann was very nice and informative and I appreciated the great customer service.
Leann was very helpful with setting up my account nice and convenient for my time
Lea-Ann was super helpful and helped throughout entire process will definitely be back!
Lea-Ann was exceptionally professional, very receptive and totally understanding in her service. I recommend her to all customers. Thank you Lea-Ann.
Lea-Ann was very professional, kind, answered all questions and explained things very thoroughly. The facility is very clean
Lea-ann was real helpful in my move out process
Lee-Ann is amazing, made my check out process super easy and pain free
LEE-ANN was super helpful, friendly and efficient. Great service!
Adrian was great made this very easy!
Lea-Ann helped us with packing supplies and even put the tape gun together for us! So helpful and friendly, we'll be back!
Lea-ann makes all my visits to my storage unit more than just a trip to my storage unit. :) such a kind and helpful soul.
Lea-Ann is a life saver and its hard to find good employees and she is AWESOME!!!
Came in to rent and Leeann was so friendly, helpful and gave wise advice to live by. She is a gem!
Lea-Ann was super sweet and helpful!! She helped me carry boxes to my car. Thank you!!
Lee-Ann is such a sweetheart and extremely helpful!! 10/10 service!!
Lea-Ann is great!
Lea-Ann was great and made the move-in process very easy
Lea-Ann was fantastic and answered all of our concerns. Great experience overall
Fantastic service from Lee-Ann. Very helpful and knowledgeable.
LEA-ANN , excellent customer service
Lea-Ann was helpful!
Lea-Ann was very kind and helpful. Thank you such a positive experience.
Lea-Ann was fantastic help. Moving is always stressful but she helped to make things easier and I really appreciate it.
Lea-Ann was very helpful and friendly, she helped us update our account and made sure everything was in order.
I really like it Lea -Ann she was sooooo amazing
Lea-Ann, was very kind and explained everything clearly and was welcoming. I felt confident that by her help I made the right decision according to my needs. The place cleaned and smelled fresh. Thank you
Lea-Ann was so helpful, explaining everything and getting me set up. She made the process so clear and easy.
Lea-Ann she was so helpful and informative makes me safe renting storage here
Lee-Ann was incredibly helpful and kind.
Hi, my name is Elsadat Musa, and I’m a public storage client located o Clark and Montrose but I usually pay my rent on this location because is close to my work place, I appreciate the employee Lea-Ann for her excellent customer service ever I received from public storage employees, the payment process was in a timely minor, besides her kind and respectful treatment, she really made me proud public storage customer, thanks Lea-Ann
Lee Ann is the best source for storage information & support! She’s kind & helpful
Had a great experience with Lee-Ann at this location! Thanks!
Lea-Ann was super helpful with our move in.
Lea-Ann was a great resource and very helpful!
outstanding service kind and helpful
I am very grateful for the service provided by Lee-Ann. I was able to purchase a box to store my artificial Christmas tree, two boxes for storing files and a plastic cover to protect my my patio furniture from inclement weather. I left my wallet by mistake and I called her and she had found it and returned it to me intact when I returned to the store. It was a wonderful way to start my day surely. Thank you Lee-Ann!
Lee-Ann is great. Friendly and helpful. The app for the storage is super helpful.
Lea-Ann was incredibly helpful, and showed us everything we needed to know about the unit. She also set is up with the app for easy payment, and access to the building.
Yesterday I was really surprised when i went to public storage .... I forgot my passcode, so i went inside the showroom. Lady ( Lea Ann ) was on the phone with another customer and was explaining about the public storage rental, while on phone with another customer she greeted and asked me very politely ( i will be with you in a moment ) I was super surprised . then she wrote my code on a card and also explained everything about the new app. i asked her what kind of boxes do they have.( instead of just pointing her finger) she walked and showed me all kind of boxes and other stuff they have .And the most important thing the showroom was so clean, well organize, dust free and smells like a flower boutique You normally don't get that kind of service nowadays anywhere. Keep it up good work Lee Ann . 100 stars for your .....
LeaAnn was amazing. She helped out my Mother who was frantic. She was patient and kind. The best.
Lea-Ann is the best!!!
Lea-Ann was so helpful and was able to get me exactly what I needed for my move and then some at an even lower price than I anticipated. Anyone in need of any moving essentials I strongly recommend visiting her.
Lea Ann is the best. She took care if me on the phone and I’m person.
Came in for pricing for an upcoming move.. Lea-Ann was extremely helpful with pricing estimates, even called around for available units at a different location for me so that I could get exactly what I wanted. She was a pleasure to work with. Thanks again!!
Leaanne was so nice and helpful to me and my buddy
Lea-Ann was thorough and informative! She explained everything super well and told us about all the things to consider. Excellent service!
Lea-Ann was very helpful and nice. Made it easy for us.
This is a great location and Lea-Anne is the best!!! Our unit is the perfect size, was super clean, and this location is both convenient and well-maintained. I am in the middle of a crazy stressful move and due to health issues/reducing allergens/etc have to put 90% of our stuff into storage. I was DREADING moving into storage. But thank God for Lea-Anne - she not only made this part of my move a breeze, but she was warm, patient, and hooked us up with a sweet spot right next to the elevator. That made a world of difference in terms of how smoothly my move went and saved us a ton of time and money! Plus, the customer service we got before we even moved in was phenomemal. Lea-Anne called as soon as our reservation went in, patiently talked us through the options, helped us understand the no-contact move-in, helped me figure out the app so I don't havr to remember my access code, and was here on move in day if anything went wrong or we needed to rent an additional unit. And, she is so warm and friendly - she indulged me in a chat that totally helped me calm down on a stressful day! A big thanks to Public Storage and Lea-Anne for helping to ensure this part of a difficult move was a piece of cake.
Lea-Ann was the best very helpful. Please give her a raise!!
Lea-Ann, the manager at this location, has been incredibly kind, customer oriented, and helpful. She was flexible with me changing a move in date at the last minute and made sure to get me close to an elevator to makes things easier and worked with me to sort out another issue (at no fault of public storage). The facility is clean and easy to load/unload your belongings.
Lea-Ann is very helpful and polite.
LeAnn told me about the new app she is an amazing worker.
Today I received great customer service from Lea-Ann. She told me about the new app and she was very pleasant to work with.
LeaAnn super awesome service. Always very friendly and efficient thanks
Lea-Ann was beyond helpful with her customer service. Helpful and made me feel great for even being there. You can tell she is smiling even under her mask, it shows in her eyes. Definitely worth it here, especially with people like Lea-Ann onboard! Thank you again!!!!!
Lea-Ann was super friendly! She came out to the car, greeted us with a smile (under her mask of course) and let us know about the new app to download for easier access into the storage facility. Her kindness and friendliness was very much appreciated! Public storage is clean and easy to access! Thank you!
Lea-Ann, the manager, is so helpful and kind. Great experience and highly recommended!
Lea Ann is the best ⭐️⭐️⭐️⭐️⭐️
Great customer service by Lea-Ann!
Lee Ann is great and helpful!
Lea-Ann is the best. 10 stars if I could
Lea-Ann was tremendously helpful and very professional. Recommended.
Lea - Ann was lovely helping & making sure everything was to my access in a timely matter
Lea-Ann was very friendly and professional. She gave me excellent customer service showing me a unit and then going through the sign up procedure. The facility is very clean and well lit. It looks like a great place to store your stuff! Don't hesitate to store your stuff at this location!
Lea Ann friendly and very helpful to me told me about new app she very nice and help me out with all my need
Lea-Ann was very sweet and helpful! Easy move for everyone!
Lea-Anne was amazing!!! She was more than helpful with move in and was even more helpful with move out. Helping us manage the movers and move out paper work. I love this place, thanks for everything Lea-Anne!
Lea-Ann is fantastic! She helped through getting my account set up for automatic payment & is extremely courteous. She is the reason why I chose to rent from Public Storage.
Lea-Ann was very helpful to us, specially to my mother who needs more assistance, she's very patient and understanding
I was in the store today to buy boxes. Lea-Ann was very friendly and helpful.
Lea’Ann at Public Storage on Touhy was very helpful, friendly, and kind during our last visit.
Lea- Ann had amazing customer service! She brighten up my day and was able to give me all the information I needed. I walked out feeling confident knowing everything I needed to know.
Lea-Ann offered great customer service and helped me make my payment quickly and easily!
My experience with PublicStorage at Thouy was phenomenal. Lea-Ann is an excellent employee giving us all the help and information we required and she was always very kind and friendly.
Lea-Ann was very helpful and attentive. The place was very clean and she made the check in process super easy!
Great storage facility. Great experience. Lea-Ann was very helpful and very nice. Definitely recommend this facility
Leann was super friendly and helpful!
Very helpful and friendly. Lea-Ann was amazing. She went through the contract in detail and was very patient.
Facility is nice and Leanne is great!
My experience with Public Storage on Touhy in Lincolnwood has been excellent. They say the manager makes the business, and Leanne clearly is an asset. When I reported the lighting needed to be increased in my area, she addressed the issue immediately. I look forward to seeing the new lighting upon my next visit. Also, when I had a rent issue she alone could not fix, she immediately went to her boss with the problem, and the same day called me back to advise me that not only had the problem been addressed and corrected, the solution was even better than what I had expected. Thanks Leanne and to Public Storage for having such great managers.
Lea-Ann is amazing. She is attentive, helpful & pleasant. The place feels safe & its clean.
Great service from Leanne . Courteous snd helpful
Charles was very helpful and professional when I was looking to rent a unit.
LeaAnn was very helpful and friendly in renting me a unit highly recomend
Lea ann was courteous and very informative,professional with helping me to pay for my storage and what i saw she was very caring about her job and very cleanly. This is a good location.
Lea-Ann has always been friendly and efficient. I appreciate her good service and warmth.
A very nice lady to spoke and made my transaction done.and a very nice space she give it to me.
Lea-Ann was wonderful!! Always friendly and helpful in locating storage locker, payment, etc...
Rented my first storage unit ever today and Lea-Ann made it very pleasant and easy! I reserved last night online and she called me this morning to make sure I understood the process and to choose among the available units in the size I need, that I could make an appointment to see the unit and rent it today. She exercised many covid precautions and we felt safe as she showed us the unit and answered all of our many questions regarding pricing. FYI, online prices look great but there are many other fees involved, not much you can do about that. Everything looked clean!
I recommend going to this public storage Lea Ann was very helpful and very nice very professional service....
Lea-Ann was most helpful in helping us obtain storage. Service was impeccable! She was thoughtful and efficient helping us to speed through what we needed to do saving us time. This is a great storage location with many different size areas. Highly recommended!
When I needed to make a change to my account, Lea-Ann was very helpful and friendly. She made the process fast and easy. I really appreciate her help!
Lea-Ann was extremely helpful and friendly. I set up an appt. and I arrived early. She was there to help me every step of the way. Thank You.
Diane was wonderful to work with. She was friendly and helpful. We were very pleased with the location and condition of the facility and locker. Highly recommended. Lea-Anne facilitated our departure. She was efficient and nice to work with. We would use this facility again.
First, I want to say that the staff member on duty today (Lea-Ann) could not have been more responsive, pleasant and supportive. But I want to flag that a family of four was in this facility by our storage unit today and refusing to wear masks. When we reminded them that Illinois has a mask directive because of the very serious surge in CoVID-19 cases, the man was extremely abusive, told us if we were worried we should lock ourselves in our unit until he was done, and used abusive language. We told them we were going to call the office and they finally left after flipping us off. We then spoke to Lea-Ann to inform her of the problem. She was not present for the incident but immediately offered to accompany us to our unit as needed and surveyed the area to see if the individuals were gone. She was really great, and I want to point out that she was wearing a mask, as was everyone else coming and going from the facility (it was quite busy). However, we would like to request the management of this facility to post prominent signage about the need to wear masks indoors in public places on the sliding doors entering the storage area (most people don't enter through the office). Signage should also be placed by the elevators at each floor. We will return again this coming week to see if this has been done, and if not, we will follow up with the appropriate authorities as everyone has to take this pandemic extremely seriously. No one should assume that they can maintain distance in a storage facility, especially since we are all using the same elevators. Lea-Ann informed us that she has masks available if someone has simply forgotten to bring one. I know she will be on it, but staff can't possibly observe everyone coming in and out and we believe it is the responsibility of the ownership and management to take additional steps to protect everyone. I think it would also be helpful if PS was sending emails to all clients reminding them of precautions. Thank you.
Was helping a friend stow away a few of his things.The facility was very clean and Aja M. at the front desk was SUPER friendly and helpful. She really made our day! :) I don't need to store anything right now but if I did I would not hesitate to store my items here. Was back at the unit today and Lee-Ann was super helpful working out a problem for us.
Lea-Ann was totally cool today. We had a problem with our keys and she worked with us. She was professional and polite but funny too. She took a whole bunch of stress out of the experience and made our day. Thank you!!! BTW Am I just dumb, or is it really difficult to give a review using a phone? I wonder how many folks just give up.
Very clean facility. The best part is dealing with Lea-Ann. She’s helpful, efficient and is willing to go that extra mile for you. Thanks, Lea-Ann!
Customer Service had gotten better sent the last few employee there, cleanness great storage fees pricy until i find another can come down sents where in this pandamic
Lea-Ann invited me in the show room when i told her i needed a large box to ship a very large tool box.. she used her head and gave me a portable closet box great thinking Lea-Ann..
Lea-Ann was very helpful when I came in about a lost key. Very friendly and seemed personable.
Employee Lea-Ann was very helpful in getting our storage unit set up. Willing to help with any questions in a timely manner
Positives: location, friendly desk staff, initial pricing. Negatives: your rates will increase every six months, management does not keep up maintenance very well. Lights go out and we ask for them to be replaced and can go for weeks with no lighting outside our units. Also, lights in back stairways will be out for long periods of time and back elevator and back doors do not consistently work.
Our family has had our storage needs taken care of by the Lincolnwood location for many years. Diane is one of the most kind staff members with a willingness to assist us or answer questions. Thank you and keep up the great work. ☆☆☆☆☆
Diane did a great job!
VERY happy with the service, location, cleanliness, and overall everything about the facility! Great customer service from Diane. I will recommend this storage facility #08062.
Convenient location and easy access, facility is clean and neat, prices are fair and great customer service. Diane is great, always helpful and easy to work with. I really recommend this location.
Diane has been fantastic to work with, and I'm very pleased with the set-up for my storage between moves. Would 100% recommend!
Great location, nice 3 story facility. Clean, climate controlled. Diane is doing a great job keeping this Public Storage facility running like a well oiled machine. Thanks, Diane. Nice to see long term employees!
Diane is great - thank you for your help...
Summer's here. That means a trip to Public Storage and a stop at the front desk on my way in. Always great to see Diane. She's knowledgeable, helpful and friendly. The facility is clean and orderly. The people at the front desk usually make or break a business. This a place you can go back to.
Finally getting ready for summer. That means a stop at PS. As always, stopped to see Diane - friendly, knowledgeable and always helpful. Good people make a a business. Facility is clean and orderly, I recommend this site.
Diane made our experience in choosing a storage unit an easy one today. She listened attentively to what we needed, and made some recommendations. We felt well-taken care of and very comfortable with the whole experience. The facility itself was well-lit, climate controlled, and clean. Overall, it was a very positive experience, and we feel confident that our things will be safe in our new unit. April 27 UPDATE: I had changed my credit card online, but I had not signed up for auto pay. Diane called me early the next day to verify if I was going to vacate my space. OH NO! I am so grateful that Diane called, this would have been a major disaster for our family. Thanks to Diane's attentiveness, we were able to fix this situation quickly. Make sure that you are signed up for autopay when you get a new credit card.
Office area is clean and efficient.Units are well maintained. Diane is just great. She helps me out every time I go there. So different than the ambivalence of other stores and offices. Wish there were more like her out there, getting things done would be so much easier.
Kenisha was great! Friendly, patient and very helpful!
Diane and Tyler were super helpful, and really kind!
Diane is great very helpful and nice great location clean and safe
Tyler was great! Really patient in showing us several spaces until we found the right one for us. Place is clean and access will be easy based on the locker we chose. GREAT Experience!!
I worked with Diane, she was helpful, friendly, exceeded expectations. We appreciate her.
Diane was very helpful and great to deal with. She helped me out a lot! This place is great, clean, and security is amazing!
This was my first time using this location and I am very happy with my choice thus far. From my initial meeting with Tyler, to calling and setting things up with Kenisha and Diane, this has been a very easy experience. I'm looking forward to working with and recommending this storage location in the future. And the fact that Diane called to follow up after my move in and my pods being picked up was a really nice touch. Keep up the good work.
Diane was very nice and helpful!
Great customer service. Diane is always courteous and polite. Greets me by name when I come into the store. Always kind and welcoming.
Diane was a terrific help today. She was patient and helped answer all of our questions and fixed any problems we had and/or didn’t understand. She has been very polite since we opened our storage unit and caring every time we are there.
Diane was a pleasure to deal with, extremely helpful finding which size locker I needed, which boxes, and explaining all the little things I needed to know. She went above and beyond in setting up a meeting with me to make sure she had enough time for me. If you need a space, talk to Diane. She'll make your day.
Whenever I need to go to my unit during normal business hours Diane will always ask if there is anything she can do to make my visit. If I need to pay my bill and I am running late all I need to do is call and she will wait for me. Diane is a true professional and makes me feel like I am a VIP and that is why I have stayed with Public Storage for as long as I have (about 12 years Keep up the good work and I will most likely be there another 12 years. Dennis
Diane was extremely helpful and pleasant. She has been working every time that I visit this very clean facility.
Great service and great location! Diane was very professional and accommodating. A pleasure to work with. Thank You!
Excellent storage facility and staff! I've rented three different storage units in this location... and now, with the help from Diane, my fourth. Diane was very helpful in finding another unit perfect for my needs... and she communicated with me promptly when the unit I wanted became available and she gave me a great price! This is the most reasonably priced, cleanest and most easily accessible storage place in the area.
Public Storage here in Lincolnwood has been a great help always. Clean spaces, Diane is absolutely wonderful: kind, helpful, friendly and so helpful. Keep up the great work.
This Public Storage location is awesome. Clean, climate controle...nice. Diane is always helpful, and very pleasant. She works very hard. Thank you so much.
Diane is outstanding to deal with and made my experience very smooth
Very convenient in my area , great location and Keisha very helpful and professional gave all information making the process of rental very easy.
Great experience with Diane, She was very helpful, She is always a pleasure when I go in the office.
Great experience with Diane. She was very helpful, I'll surely do business with again.
Horrible . No lights . Broken elavator. Elderly Rude lady at front desk but shes nice to men for some reason .. no carts ever available and it smells moldy
Diane is very helpful with my needs. Great customer service.
Ms. Diane is absolutely fantastic! My brother Adam won't stop raving about the positive experience he has every time he's at this specific Public Storage location. That is all due to Ms Diane's welcoming approach and anticipating his needs. Thanks Ms. Diane, it's people like you that made the client experience special!
Theresa was awesome! Helped guide me and walked me through the whole process very thoroughly.
Theresa was fantastic. Her personality is very rare nowadays. I helped my buddy vacate today and she was nothing less than excellent and very helpful and knew her job inside and out. . Facility great as well. Highly recommend
Diana is Awesome!!
Diane and Theresa are true professionals. Diane has been particularly helpful going above and beyond to make our experience seamless. She's been very diligent every step of the way and provided great customer service. No wonder this facility gets the ratings it does!
My husband Sam & I are so grateful to Diane & Kenisha for their extraordinary professionalism. Thank you for all your help & great customer service in the 12+ years we had been there!
This location is one of the few that I’ve seen In my area. I must say the staff here, Ms. Diane has been very helpful. Every time I come in, she is always here and she is always been here to help me. Ms. Diane is here throughout the day, and she works very hard. She will take customer after customer with no complaints. I’ve seen her take calls and still be able to help the customers inside of the store. This location is always clean, always accessible and I wish I wasn’t moving. I would definitely recommend THIS location to anyone.
Best storage location! The climate controlled storage is clean and consistent in temperature. Staff member Diane helped me update my account quickly and easily. Friendly service!
Need storage space. Went and spoke with Diane. Excellent customer service, she was great - helpful, pleasant and courteous.
Diane walked me through the process she was so helpful. There are locations closer to my house, but I like this one. Very safe and parking has always been available.
Diane is helpful and always nice
Diane has always been extremely helpful. She really looks out for her customers. When we’ve had extreme cold she has called me in advance to let me know that the access hours would only be during office hours after checking the access logs and seeing that some her customers come in really early in the morning. Thanks for going way beyond what’s normally expected from an employee.
Diane was very helpful towards my grandmother yesterday in helping her get a unit for an affordable price and near the elevator. Thanks.
Sheena was extremely helpful. The place is convenient and clean. I trust that my things are perfectly safe there. I have now emptied my storage unit. Theresa was extremely helpful as I cleared out the space and Diane was always there for questions during my time with Public Storage. I was very pleased with my experience and would recommend it to anyone.
I called to find out information about storing here. Theresa was very informative about my needs. I am currently storing at another facility that i am not happy with. After talking to Theresa i am definitely going to move my things there at the end of March. She has exceptional customer service skills. Glad i made the call today.
Diane is always very helpful and provides excellent customer service.
Stopped in today to inquire about a storage locker . Theresa Helped me with all my questions and I had a lot .IAM definitely gonna rent here in March it's a nice and friendly facility great hours .
Since this is my first time using Public Storage. Theresa helped me out on my introduction of Public Storage, and gave me the layout of the place, and other things I need to know before storing my stuff in there.
Clean, well kept facility. Diane in the office was helpful both when we checked in (18 months ago, for what was only supposed to be 6 months - not an unusual situation, Diane laughed as we checked out) and when we checked out.
Diane customer service skills are top notch.She went above and beyond to answer all my questions or concerns to my satisfaction. The facility is well kept, organize and clean. I will recommend this location to anyone who’s looking for a storage unit. Thank you for your kind, friendly and professional service Diane!
Arrietta is very nice and helpful. Thank you!
Great experience with this Public Storage location that we used for a few months when moving to Chicago. Diane is kind and always helpful, and we never had an issue with the facility.
I got a unit a couple of months ago and I came in today with a few different questions and I was very pleased that the young lady Kenisha was very polite and answered all my questions. It’s really refreshing to know that when you spend your money you get quality customer care in return.
I have been at the Touhy facility for years and Diane has always been very friendly and helpful. I feel you are lucky to have an employee like her
I have been using Public storage for a long time and every time I had a beautiful experience. Diane always helped me .. I would recommend this facility very very much, especially when Diane is there.
Customer service is wonderful. Diane and Arietta are amazing.They are very professional and greeted me when I came in. Property is very clean and well lit up. Thank you for your services ladies.
Lets face it: The storage business is a racket. If you just need short term space, you'll be fine. But of you need long term storage. watch out. You get sucked in with a great deal and, a year or two down the road, your rent has nearly doubled and will continue to increase thereafter. This is a positive review for one reason alone: GREAT CUSTOMER SERVICE. I've rented other units from other facilities. And nowhere else have I encountered the level of conscientious professionalism I found at this particular public storage facility. Ann and Diane are both top notch. In a world where so many people seem to care so little about the quality of the services they provide, things like attention to detail, kindness, and follow through mean a lot. Thank you, Ann & Diane. for caring about the work you do. We all appreciate it! 2 years later--may, 2018: addendum (yes, i'm still renting storage space) I just want to give another shout-out to Diane, who was able to negotiate a better price for my storage unit as the rent inevitably crept up. It sure beats having to move the entire load to a different space. Thank you, Diane, for great customer service and for timely follow through. She's a pro.
Always clean nice people , Diane will help with a smile and is so pleasant
Wow. Diane is incredible. She is very helpful and kind. When I had issues with my storage unit (of my own making) Diane made some wonderful suggestions to solve them. I share my storage space with a very picky family member who finds fault with everyone and everything and even they are pleased with Public Storage and spoke about how nice Diane is.
Dealing with Diane over a period of time, has only increased my respect for her and Public Storage. Dealing with large corporations, their face becomes the person that you have contact with. Public Storage is well-represented by Diane, and instead of being just another storage facility, it feels more like an extension of home. Kudos to Diane and to Public Storage. Highly recommend.
Staff was extremely helpful, especially when there was a billing issue, caused by company's off-site technology glitches. Diane is fabulous !
This past Friday, despite the freezing cold the employee on duty ( Ms. Diane) was very pleasant ,professional and very helpful! It's great to know that you can alsways count on her help with anything from getting supplies to getting into the unit. Great place to store anything you want ( including important things that you or your kids love, don't need for now but need to be stored safely for later).Thank you Ms. Diane, for making this a great experience!
I am a very frequent customer at the public storage on Touhy in Lincolnwood and I always receive great service when I'm there from Miss Diane she always takes very good care of me and gets me exactly what I need when I need it.
Had items stolen out of our unit. Go somewhere else where your belongings are safe and looked after. They don't have any cameras in the isles. Use a different storage company!
Came to public storage and met Diane. She was SOO HELPFUL and got me a deal on my moving boxes. Everything was organized and clean here. She gave me tips for moving and made my moving so much easier. Thank you very much.
Diane and rafael are great this place is clean and safe
Diane made a very difficult job ten times easier. She solved problems most people would just say "Sorry, can't do it.
I have to say my experience here has been great! It has always been clean. Any reported issues have been taken care of quickly. Diane has always been awesome professional, and is always ready to answer your questions or take care of any situations that may arise. The extended hours of access for this facility work well for me having to work during the day. Diane makes a difference when it comes to addressing any issues with courtesy and professionalism. Having helped other people in other storage facilities, I can also say that there is better ventilation here than other places I have had to work in. When it comes to time to leave, I realize it will feel like leaving family, but I know it is a place I would certainly come back to as well.
Diana was awesome and helpful and provided excellent customer service, would recommend this location.
Diane is truley amazing! I had secured a 20x10 online and when I went in Diane told me I didnt need it that big--she downgraded my unit and saved me money!!! When I moved out (it was a fast turn around), Diane was again super kind. Ive never seen the kind of customer service Diane has provided. She is a great asset to the team and Public Storage!!
I reserved a space here online and when I came into the location I found it to be the best run public storage I've ever seen. I dealt with Diane both the day I got my space and the day I moved my stuff in. I have never had a more helpful employee at any public storage. She made sure the spot would work for me and worked well with my movers to get my things moved in. She made an experience that could have been awful, a breeze. I can't recommend working with her enough. If I ever need public storage again, I will certainly use this location
Diane is the best. She went above and beyond of what is expected of her to help us with our move. She even called our movers (we moved from out of state) to give them the address and the best way to get to the place and the best way to park. The place is very clean too which made us very comfortable (and our minds at ease) storing our "life" while we are looking for a place to live. Thanks Diane. You deserve a raise.
Clean, safe, great staff. Diane was awesome.
When I went to rent a unit last week, Jesse at the front desk was able to get me settled in quickly and efficiently. The unit was clean, and I was able to get all of my items.
I really like this P.S. It is generally always clean and the girls who run the facility are always very nice. Only thing is I wish they would have more carts. People that use them never return them, not really sure what they do with them?
Diana was great. She walked me through the facility and gave me a great deal on my storage space. She was always available for me if I had any questions or concerns. I highly recommend this location for your storage needs. The facility is very secure and is always accessible.
Came home for the holidays to check on my stuff. As always, Diane was super friendly, knowledgeable, and professional. The facility is well kept and I left with peace of mind.
It was pleasant dealing with Ann when she set up my account.She was very helpful and understanding of my needs. When I brought items in, Diane was great in helping with any needs, great personality and pleasant to deal with. Carts are sight and are available during business hours. They have to be signed out at front desk.
The service provided by Diane was exceptional. She's very helpful and all in all a very warm person.
Diane made my rental easy, helpful and great customer service. I will recommend this location to all my friends and family. Thank you Diane
8 year satisfied customer. Very clean and convenient location. Diane is a very courteous and friendly manager.
This Public Storage location is one of the best that I have had to use. The building was clean and well-maintained. Diane and Ann are super friendly, helpful and knowledgeable. I know how busy they would get at certain times of the day, and yet they still gave me the same great level of courteous, professional attention. They always let me know if there were any problems or a changes on my account. I found them to be very reliable and of the highest standards.
Ann and Diana were awesome helped get me a cart and got me in and out, real smooth transition. Thanks ladies!
Diane and Ann were extremely helpful moving from one unit to another . The facility is always clean and secure
Ann was very helpful and pleasant took care of all my needs in helping me through a very difficult time awesome experience
The facility is always clean and well-lit. Diane, the manager was always available to help me with any questions. She explained to me all of the offers that were available for my Moving and Storage needs.
Great storage facility easy to work with and Diane is such a pleasure!
Ann and Diana were fantastic. ...
I went there the other day, to make a payment for my mothers storage space. I arrived during lunch time without noticing but to my surprise, it was open, and someone was there ready to help me out. Friendly person at the desk named Diane also reminded me to do the auto payment so we don't have to worry about missing a payment and paying that late fee. Thank you again.
When I signed up for storage locker they were very helpful but they left off one important detail. That the price would go up every couple of months. If this is your policy please clearly disclose it. Not doing that is deceptive. I would not recommend this place for this reason.
Diane Is FABULOUS!!!! This Place Is CLEAN And Guess What? It's Close To Lincolnwood Mall...YAY. All Jokes Aside, This Is My First Time Putting Anything In Storage And Diane Has Made My Experience Very Pleasant!!!
johns is great guy gives great service polite as always
This is the cleanest storage facility I've ever seen, and Ann is super nice to deal with. Public Storage has really got their paperwork worked out. I couldn't be more pleased. It far exceeded my expectations, and I have stored things before.
Ann and John are so friendly and so helpful. I love them. Great customer service from them everytime. Thank Ann and john for always provide a wonderful services.
i want to thank diane she went above and beyond to help me
We are having a very positive experience using Public Storage on Touhy. They have been helpful and accommodating the entire time.
Diane and ann are great very helpful
Diane and Ann ar helpful, knowledgable and friendly. The facility is great...just as it was when I stored my belongings there four years ago. I highly recommend the facility.
Diane is the best! Customer service A++
Thu was a very nice person and she help me with everything . Thank you for your help.
Shopped & Reserved unit on-line, and before I could complete the express Check-In Ann was calling to help me out. Very professional, and accommodating. I am a returning customer, and would recommend this facility for your storage needs.
This is my first experience renting a storage unit- and I could not have chosen a better location. Diane the manager went ABOVE and BEYOND to assist me even after I had cleared out my unit. Another customer had mistakenly taken some items i left in a public area. Diane went out of her way to call me, review the camera, call the other customer, and arrange to have my stuff returned! I'd also like to add the first time I came I helped the employees save 4 baby ducks- just goes to show the character of the staff. DO YOURSELF A FAVOR AND RENT A UNIT HERE!
Diane was very friendly and helpful! She took care of me with excellent customer service! I will definitely recommend this location to others! A++
I live in Evanston and stored my stuff for a little more than one month, great experience! The facility was very clean and well-maintained, and the staff lady, Diane, is SUPER NICE AND HELPFUL. I would totally recommend this place!!
Rented at this place diane was great helped me with all my moving needs. Thanks diane
I have been using this storage facility for almost ten years, and in those years, the customer service personnel have been excellent. Diane and Ann are currently are the staff 'on duty; they are helpful, courteous, knowledgeable and with a welcoming smile when I do see them. As a customer, thank you, Diane and Ann!
Diane was wonderful thanks for everything
DIANA & ANN Best excellent persons , I thank you for them.
Diane was very helpful. Answered all of the questions i had for her. Very pleased w/the customer service at this location.
My first time with public storage. Couldn't feel better about it . The women there are great,very helpful,nice.and professional.thank you, Thu....and Diane.
have worked Diane and Ann..and they jave always been courteous and help..and pleasant. I would recommend a raise for each of them
I came into this location to make a payment,thanks to Emmanuel he was very knowledgeable and really helpful.
Wow, what a helpful, informative staff. Diane and Ann really took care of me. It was like working with family. I appreciate their helpful hints and personal customer service. Great job you two, thank you!
Been at this location for almost 5 yrs Diane is wonderful & very polite & sweet no complaints here .
Came into the facility to help a friend move and I had some questions about spaces and Jackie seemed like the right person to ask, she answered all my questions and offered promotions that I just could not refuse. I know who I'll be coming to who I'm ready to rent!
Diane was extremely helpful, friendly & knowledgeable. The facility is well maintained and easily accessed. I would have preferred the cost quote to include all taxes & insurance costs and be notified of the admin fee up front, rather than when I was in the middle of paying.
I came in to rent a unit and Monica was very polite and helped me find the perfect unit for me. She was the best and I would highly recommend this facility to anyone who is looking to rent a space.
Great customer service!! Derek was awesome and was very helpful. Went in there for moving supplies and to get information about the storage units. He was very friendly and informative.
Found exactly what I needed, great facility. Derrick also was a lot of help, great customer service!
Awesome service. Shaima rocks!
I went to buy boxes for our move. Derek even helped bring my purchases to the car; and was able to measure them so I can be sure our items will fit
The facility was great and we'll kept. Anna was great with customer service. I would highly recommend this storage place.
Anna is such a wonderful girl, she helped me find a good storage unit! She is very helpful and I wish there was more people out like Anna out :)
Anna has been extremely helpful in my quest to transfer my belongings to a smaller storage locker more appropriately sized to accommodate the belongings that remain after family members removed their belongings, and to minimize my expenses. Besides keeping me abreast of locker inventory and costs over time, Anna has been responsive, thorough, courteous, professional and accommodating, and she executed the transfer process with accuracy and efficiency. She was extremely pleasant throughout the entire process and is a great ambassador of the Public Storage brand. Because of Anna, I will not hesitate to recommend this Public Storage location to friends and clients (I am a Real Estate Broker and often field requests for storage facilities from my clients). Well done Anna!
Just not happy that they don't pro-rate the month. I closed out on the 15th and they still charge for the whole month.