Public Storage Self-Storage Units at 555 E Aptakisic Road, Buffalo Grove, IL

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Address
555 E Aptakisic Road
Buffalo Grove,
IL
60089
Full Service Kiosk Available
Office Hours
Mon-Sun Self Service - online & on-site eRental
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Office Hours
Mon-Sun Self Service - online & on-site eRental
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
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5'x5'Online only price$ 23/moSmall 5'x5'- Climate Controlled
- Upstairs/elevator
$ 23/mo $31Best Price Label -
5'x5'Online only price$ 26/moSmall 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 26/mo $34Best Price Label -
5'x10'Online only price$ 46/moSmall 5'x10'- Climate Controlled
- Upstairs/elevator
$ 46/mo $61Best Price Label -
5'x10'Online only price$ 54/moSmall 5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 54/mo $72Best Price Label -
10'x10'Online only price$ 84/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 84/mo $112Best Price Label -
10'x15'Online only price$ 121/moLarge 10'x15'- Climate Controlled
- Upstairs/elevator
$ 121/mo $161Best Price Label -
10'x20'Online only price$ 191/moLarge 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 191/mo $254Best Price Label -
10'x20'Online only price$ 191/moLarge 10'x20'- Climate Controlled
- Outside unit
- Drive-up access
$ 191/mo $254Best Price Label -
10'x20'Online only price$ 201/moLarge 10'x20'- Climate Controlled
- Upstairs/elevator
$ 201/mo $267Best Price Label -
10'x30'Online only price$ 266/moLarge 10'x30'- Climate Controlled
- Inside unit
- 1st Floor
$ 266/mo $355Best Price Label
Nearby Self-Storage Locations
Self-Storage Near Buffalo Grove
Resources from the Help Center
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Buffalo Grove Storage Units Near Milwaukee Ave.
Public Storage in Buffalo Grove offers a variety of self storage options at affordable prices, located on the south side of Aptakisic Road less than two miles west from U.S. Route 45.
A quick trip from Milwaukee Avenue, Route 22 or Route 83 means cheap storage units are just minutes away for customers throughout Buffalo Grove, Long Grove, Lincolnshire, Vernon Hills or Riverwoods.
A 5x5 storage unit is the perfect place to keep recreational items stowed away, whether it's backpacks, blankets and chairs for friendly gatherings at Churchill Park or hiking boots and walking sticks for a day out on the trails at the Ryerson Conservation Area.
Stevenson High School families can keep the garage and basement clutter free by stacking up boxes, tools and old clothes in a 10x15 storage unit at this facility, while a 10x30 storage unit can easily fit couches, recliners, dishwashers, freezers and other over-sized household items.
Indoor storage units allow customers to enter from an interior hallway, while outdoor storage units provide the convenience of pulling a vehicle right up to load or unload with ease. This facility also offers a large selection of climate controlled storage units, bringing an extra layer of comfort when storing personal belongings.
In addition, this facility also offers rental parking spaces for vehicle storage, as well as enclosed, covered parking units big enough to fit a car, truck or SUV.
Stop by this Buffalo Grove Public Storage and speak with the property manager who lives on site and the friendly staff inside the rental office, 7 days a week.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 193)
Ask for Julie or Kayla they provide excellent customer service and help with absolutely anything you need!
Can't get a hold of anybody, they no longer have staff on site. Raised my rent $70 with no notice, stay clear
Thanks Kelly for your help
I love it here, Kelly is truly incredible with how she runs her facility. It is my first time renting a storage unit here and Kelly has gone above and beyond helping me through so much. I had a technical mix up when signing up online, but she helped me resolve the situation no problem. Thank you Kelly for all of your incredible help, can’t imagine this place without you.
Storing here was a wonderful experience. Kelly was very helpful, honest, and kind. She really cares about her customers. I'd recommend this facility to anyone!
Kelly (property manager) was extremely helpful with anything I needed. She was able to lower my rate and helped me close my account when I moved. I had a unit for 5 years and never had a problem. I don’t plan on needing a storage unit again, but if I do, I will most definitely go back there.
Kelly is very professional and provides the best customer service!! Thank you for your help!
Met the sweetest public storage person: Kelly. Helpful and so positive.
This is my new favorite place! Highly recommend you come here, Kelly the property manager is one of the sweetest people I’ve met and she stays on top of her game when it comes to running this facility. Super happy with my rental, I’ll be a long time customer Thank you Kelly!
Kelly is amazing! She has incredible knowledge and super helpful. Product is great quality and I know this will be the only place I will buy boxes ever again when needed.
Very friendly and informative
Transfer of locker was very easy due to the property manager.
Super helpful with boxes and tape and things we needed to move. Very friendly.Thanks Kelley!
Great clean place to store your stuff. Manager on-site is super nice, very helpful and friendly. My only complaint is the rising prices every 6 months. It's gotten a little expensive. Other than the price, great place!!
Thanks Kelly you are a rockstar
so good storage
Good location easy to access but why is the men's bathroom always broken? Can you guys keep up with the maintenance please!?
Kelly and there staff is amazing! They are helpful and friendly and make it nice to visit. The units are clean and fabulous.
Kelly is amazing! Kind, patient & made the process of transferring from a larger unit to a smaller one easy. Can’t say enough good things about her & this facility. I’ve been renting there for over a year. This is what customer service is all about! Thank you again!
Thanks for the help Kelly your awesome
Kelly you are awesome. Thank you so much for a pleasant and easy transition. Your professionalism was above and beyond your duties. I really appreciate your assistance. Again thank you so much...
As a first time storage renter, I really love the facility at this Public Storage in Buffalo Grove. Someone who makes that a great place is Kelly. She is extremely helpful and gives a lot of great insight. I truly appreciate her transparency and her positive energy.
Kelly is great
Been storing here for years! Katie is amazing. So friendly and always helpful.
Kelly and the Buffalo Grove site were a great help in getting 2 rooms set up for our recent home renovation. Made the whole process easy. Very communicative and open about how the system works. I've used this site before and will recommend others to do the same.
Kelly is so helpful and super super nice! Love how she really tends to the customers and makes sure you have everything you need.
I originally met Kelly via a phone call regarding renting a storage locker at the Buffalo Grove location. On the phone she was knowledgeable and reassured me the locker would hold all my furniture. Recently I finally met Kelly in person. In person she’s even more kind and thoughtful. She took the time to show me the locker space and also suggested the most efficient manner to store my furniture. Moving is incredibly stressful so to encounter someone like Kelly has made a part of it bearable. Thank U Kelly much appreciated. Eva
There are very few storage facilities that will sign documents required by self-move container services like 800PackRat or PODS, let alone allow you to put containers on the property. This Public Storage quickly provided the forms required, helped to navigate the logistics of container placement, allowed ample days to unload and remove the containers, etc and we are talking about 2 of the biggest 16 feet containers. The team, especially Kelly, went above and beyond to help us on short notice. We actually last-minute dumped a storage reservation with another nearby local provider when last minute they refused to sign the PACKRAT form and then informed us we could not keep the containers around more than 24 hours when we didn't even know the time of day the containers would arrive. PACKRAT will not drop off the containers without the form signed by the property manager. Public Storage of Buffalo Grove on Aptakisic, especially Adam and Kelly, saved the day, probably saved my marriage too. Thanks so much!
I have all positive things to say about this Public storage. Kelly our new property manager is by far the nicest, most helpful, and cheerful person that I've dealt with in the past few years. I've been storing here for several years now and my belongings have stayed clean & dry. 👍 Thank you Kelly for your help.
I have had a positive experience when Charity was the Manger. I called 1 time to ask a question and Kelly was not very helpful. I have a storage unit there for 7 years. I went to location during working hours she was not there.I left a message and still have not had a response to my message in 3 days. I feel like all she cares about is renting to a new client. Also if you read reviews it’s all about new. You would think a company would value previous Clients and not just keep raising rates. Very disappointed. What happened to good customer service???
The customer service is phenomenal. Kelly was wonderful. She is kind, knowledgeable, and extremely helpful. We love renting here! Highly recommend to anyone looking for a storage facility.
Plubic Storage in Buffalo Grove is the best! It was so easy to reserve a storage unit online. Then I when to see the unit in person in Buffalo Grove and Kelly, the on-site manager, was very helpful. I finished signing up online and put my lock on my unit with Kelly’s help. She went out of her way to help me and showed me the back entrance and explained how to do the passcode. I was using another storage place and I’m glad I switched. The personal service is great here!!
Kelly is awesome! She has been able to help me with all my millions of questions I keep asking her. She is super patient.
Wonderful facility and helpful staff. If you're looking for storage in the area this is the place to go. Thanks to everyone at management, especially Kelly (a literall life-saver) I will always know where to go so I can store with the pros!
Thanks Kelly you are the best
I love renting from this place specially if kelly helps you great place.
Omg Kelly the property manager is great. Made us feel welcome and appreciated for the work we did there. Thanks a lot Kelly.
Miss Kelly was the greatest facility manager I’ve ever encountered. Hilarious extremely accommodating and a boatload of fun. Thank you for the five star customer service.
Kelly is so helpful! The only reason I'm leaving 4 stars instead of 5 is because we dealt with Dave who is useless. Thanks for coming to our rescue Kelly!
Great location. The person who helped me, Dave, was very friendly and ensured I got everything I needed.
Had a Parking space and a storage unit rented at this facility and it was a pretty good experience and when I moved out, it was quick and easy. I would definitely recommend this public storage. Dave was wonderful also, he was very polite and helpful.
Super nice people to deal with. Very helpful. Nice clean facility. Would for sure recommend 👌
I had a big job getting a storage space cleared out and replaced more items with Moving
Dave, at the front desk was AWESOME!!!! He stayed late in order to accommodate me and my fiancé who are running late and really wanted to rent a storage unit as soon as possible! Dave was very helpful and went out of his way to get us the best deal for what we needed for our storage needs! The whole experience was fast and easy not to mention the best price around!😀 WJR
Great customer service! Charity and Jack are wonderful!
Very friendly and clean
Kelly was totally awsome today
Un buen servicio
Charity was very helpful and friendly
Charity was very helpful and so nice.. Amazing customer service
Charity is great. She made my move in simple and easy
Clean and well lit. Charity was very helpful and friendly
friendly workers, quick and easy rental kayla was a phonominal help, and very courtious
Charity was very helpful and friendly. I definitely recommend
I just rented a second unit at this location last week and Charity was so kind and helpful. Wonderful location
Charity was so helpful. This location didnt have want i needed so she helped me find a different location. She was amazing!!!
Getting more convenience with online contract. Very friendly staff (Ms. Charity).
Both Kayla and Charity have always made me feel welcome with a smile and offering above and beyond service each time I visit my spaces. I've know Kayla only a short period of time, however, I feel very comfortable because she knows her job very well. On the other had, I've know Charity for many years at the Buffalo Grove location. Her service is consistent and thoughtful. She gives gives me a courtesy call when noticing anything related to my spaces. Kayla does as well. Thank you both for jobs well done on the daily. I have never experienced such care at a storage facility which makes me feel that my belongings are safe.
The staff at this location is amazing!!! They are friendly, personable and accommodating. Kayla and Charity both are a tremendous help with any and all questions. The storage spaces are clean and there is ample space. The spaces are also very well lit. I recommend this particular location at 555 Aptakisic Rd. Buffalo Grove!
Moving in was easy and Kayla was a great help with the questions that I did have. The storage unit is clean and just what I needed.
Kayla provided the great service. She has a very pleasant manners and true customer support attitude. I would definitely recommend this facility.
Always great service!
William made today's move in very easy. He was very thorough and walked me through the entire process. He was professional and I would highly recommend renting from this location!
Today I came in to purchase a few boxes.Great customer service provided by Danielle she was helpful and friendly. Prices were reasonable.
Nice place. Friendly staff.
I have 2 units here and just rented a third and Charity is always so nice and helpful. She is the best!!
I went with a friend to her storage and Danielle was very pleasant to us. She asked how everything was with her space. We told her it was great. Thank you for checking up on our experience here. I would definitely rent here if I ever need storage.
Came in with my sister to when she was renting and Charity was so nice and helpful. Wonderful experience
The manager on duty, Jack, was really helpful today. He gave a lot of insight and truly made the entire process easier. This is what true customer service looks like!
Sam helped me in a time of need and I am great full. Thank you ps and Sam
Want in not knowing what I was really looking for but charity was fantastic and helped me find exactly what i needed!!! I highly recommend talking to her with any questions she is the absolute best!!!
Fast quick and Sam was so helpful
It’s such a great job. Sam is very good and helpful
Came here looking for storage and charity explained everything and made my move in so easy. Thank you
Came in to rent a unit over the weekend and Charity was so helpful and the facility was nice and clean. Wonderful location
Great facility. Perfect for my location. I live and work in the Buffalo Grove/Lincolnshire area This storage facility is much better than the dark, dusty dungeon that was my previous unit. This facility is nice, well-lit, clean, with working elevators. My other unit was on the 2nd floor. The staff is also very friendly and courteous. 5 out of 5 stars. Will recommend to all my friends and coworkers.
Friendly staff, clean facility - we had a great experience between moving out of our old house and into our new one. This will be our first stop the next time we need to use public storage!
Great experience renting storage. Facility is clean.
Sam was awesome and got me my storage unit pretty quick and trouble free.
Needed a storage. Richard, the clerk helped me to accommodate with my needs. Sign up process was quick and easy. Was kind to advise and suggest best solution for my needs. Highly recommend
The faculty takes good care of the facility and their lockers are hospitable!
Great customer service. Kelley was so friendly and took the time to walk us through the facility showing points of entry for easy unloading. The facility was clean and amelles fresh.
Kelly was the best!!!!!
Brian was super helpful and the facility was clean Thanks!
I found this facility to be clean and well-maintained. The manager, Kelly, was friendly and committed to providing top-notch customer service, and the move-in process was smooth and efficient overall.
I came in with my mother to rent a space and charity was very friendly and helpful. The facility was nice looking as well. Overall great experience
I moved here from another facility because they kept raising the rates. The whole experience from the initial visit to the online pre-registration to my actual move in was seamless and pleasant. Thank you!
Dear management of Public Storage Buffalo Grove. Thank you for being extremely incompetent in running this facility. I've been a loyal customer for over 14 years and recently the CC I had on file expired. You claim you left vm on my house phone but non were to be found. In addition, Jerri, the property manager confirmed that the facility was having and still has phone issues. I was assessed over $110.00 late fee's. As soon as I was aware of the situation, I came in to the location and updated my CC on file. I asked for a waiver for the fee's but was denied, without even notifying me. The facility is dirty, dark and the back gate is broken for almost six months. Anyone can come into the facility because the locks on the back door are broken. Because of your ineptness, I priced out the same size storage space (5' X 10') at Metro Storage on Deerfield Parkway. Guess what? It was $114 per month less than what I was paying at your location ($183 to $69), that's a savings of $1,368 per year. Marty the property manager at Metro was very nice and accommodating.
I found the perfect size. Charity was a great help and took time to answer my questions.
Went there to store my things in temperature controlled facility, since a semi can drive in to unload. David and Charity was a please to work with and explained the entire process. They made us feel comfortable in leaving our items in their facility.
The sale lady Kelly, was very friendly and helpful . She went out out of her way to help with setup a second space locker for me. Truly appreciate it .
I came in Saturday to rent a second space at this location and Charity was so helpful and friendly. I would recommend this location to all my friends and family 😀
Charity was very friendly and helpful with my transfer today. Wonderful service
I just came in today to rent a space and Charity was very helpful. She made sure the space would work for me and was very nice
Came in to check out a unit. My mother has a storage unit here so I had some questions. Jovani was thorough and polite, and had no issues with assisting me despite the heat. I was more than please with the facility and the attitude of their staff. Clearly they know what their doing. I plan to check out other units in the area, but the great service alone is enough to make me want to come back.
Charity, the property manager, is great to work with and very helpful! Public Storage is very lucky to have her. We ran into a corporate problem which I have about a 1/2 star for their district manager and response (carts are only accessible during business hours) but thankfully we found another place and were able to move our stuff out. I would rent from this facility again based on Charity alone and the clean facility she keeps but not under Public Storage corporate that is out of touch with people's needs. Charity is very easy to work with and knows her job. Maybe the "suits" should revisit their cart policy and give some consideration to the customer pulse on this issue.
THE MANAGER OF THIS PUBLIC STORAGE, AN OUTSTANDING EMPLOYEE, CLEARLY EXPLAINED ALL COST AND CANCELLATION RULES TO ME. AS A FIRST TIME STORAGE UNIT RENTER, I APPRECIATED HER EFFECTIVE COMMUNICATION SKILLS. THIS PUBLIC STORAGE IS TEMPERATURE CONTROLLED, AND WHEN I HAVE VISITED MY UNIT THE TEMPERATURE HAS BEEN PERFECT...COOL IN THE SUMMER MONTHS AND WARM NOW IN WINTER! I AM ALSO IMPRESSED BY THE LIGHTING WHICH MAKES IT SO EASY TO FIND NEEDED ITEMS. HALLWAYS AND BATHROOMS ARE CLEAN AND TIDY.
Awesome service and extremely clean facility. Charity keeps this place in tip to shape, extremely professional.
Came in earlier today with my brother to rent a parking spot and charity was very helpful. She explained the process to us and made our experience wonderful
VERY GOOD MANAGER - LRISTY - GOES ALL OUT TO HELP! WE ARE VERY PLEASED WITH THE LOCATION, THE FACILITY AND HER SERVICE. MANY THANKS - R. LADLEY
Khristy was very nice & helpful! Great customer service👍👍
Great location clean and well kept
Excellent service by Khristy ! She took about 20 minutes out of her lunch break to help me.
I came in ahead of schedule after reserving a space online and Charity had no problem helping me with all my questions and getting my space set up. Wonderful customer service and experience, I would highly recommend this particular location to others.
Clean
Charity was very helpful in making sure I had the right supplies to pack my house will definitely come here when I need storage
Love this location. Charity is by far one of the best managers I've ever delt with. This location understands customer service and the amazing staff is the reason why I will keep coming back. 2 Thumbs way up!
Charity at this location was awesome. She was very professional and knowledgeable. She had much patience with us on picking our units. It was a big deal after living somewhere for 25 years. An amazing property manager!!
Great customer service and a well-kept facility. Highly recommend this facility for any storage purposes you may have.
Charity is pleasant, very knowledgeable, professional, and extremely helpful. Renting a unit from her today was quick and easy. This facility is very clean, well kept, and climate controlled. I'm so glad that I chose this facility and that it has a manager that is easy to deal with and very helpful. I would highly recommend this facility. Thank you for everything, Charity!!!
Charity was extremely helpful..
Clean, well lit and secure.
Great location, always clean and sales staff (Charity and Amy) are always helpful.
Great staff and clean place. Amy was very kind and professional.
Charity is one of the nicest people I've ever met. If you need anything she's there to help. Thank you!
Charity is always friendly and helpful, and always provides excellent service.
The location was great ! Charity who runs the public storage was excellent , very nice and knowledgeable... The public storage was extremely well maintained .. Would highly recommend.
Charity is very helpful and accommodating. She really tries to understand her customers' concerns and even providing cost saving suggestions. Keep it up!
I have always had a pleasant experience at this location I have visited on several occasions I CHOSE TO PURCHASE A COUPLE OF TV MOVING BOXES FROM THIS LOCATION BECAUSE CHARITY WAS ABLE TO EXPLAIN THE VALUE AND THE BENEFIT OF BUYING FROM HER OVER OTHERS , WHEN I WENT IN TO THE STORE. the store area WAS cleans and well stocked and the property manager Charity Stewart has always been friendly and knowledgeable about what she had to offer if my plans were to change and I decided to relocate to the area I would definitely choose this location for my storage needs .
This location is great! Charity, who manages the place is very helpful and professional. She will go out of her way to help you find the perfect locker and get you signed up in no time.
I called for pricing and information about a storage unit and Alisha at Buffalo Grove gave me great service. Very thankful for her assistance!!!
You know what, I have been worried about my move into this city because where I'm from ppl don't really treat u with a bit of kindness HOWEVER.....I came to this location a bit uptight which I guess you can day the rep there name Alisha noticed but she broke a lot down for me to ease my mind. Alisha is a great rep because she went far and beyond to not just break down the storage information to me but she pointed out a few things I can and should try in the city. Its great to be able to go somewhere and know that even a stranger is willing to help and assure all will be fine.....Thanks Alisha
I have been a client since 2005. I have never been disappointed with the courtesy and efficiency of the attendants. Security is excellent and touchpad entry is convenient. Recently, I needed a larger space and the transition was easy, seamless and done in a most cordial manner.
Spoke with Dennis over the telephone about some questions regarding my account. He is always very knowledgeable and courteous. Great service at this location.
Came in to purchase a few boxes and charity asked what I was packing and told me I would need quick pak and was so nice even offered to carry it to my car excellent customer service
Daivaun was wonderful! She had a humorous way of showing us around the facility making our experience exceptional. :-)
WOW .... Wish I knew about this place before. Called and spoke to Charity and went in and worked with Daivaun.... They are amazingly friendly, happy people and really seem to want to help you. They had an outside parking spot for me and made signup, and all paperwork a snap! I know that if I ever need indoor storage or boxes or whatever, this is my first stop.
I have a unit at this location and another storage company and was planning on vacating this location but in the end I decided to stay here since my unit is clean, property is always clean and Charity is always friendly and eager to help with any questions I have. My other storage company can not compare to the customer service I receive at public storage
Charity is wonderful properly is always clean wonderful customer service
I love the public storage in Buffalo Grove charity who works here is an amazing person she helps you with every detail all your questions they're just great very nice people
This place is always clean and charity and the other managers are always nice and courteous. Would definitely recommend this place to others
I stopped in the store today to get info about a storage unit and possibly buying boxes. I spoke with Daivaun. She answered all my questions and was very polite. I will definitely use this place when I'm ready to move
I went to this location for because I needed boxes. I didn't know what size so I was just going to buy a variety. When I got here Charity asked me what I was packing and then let me know what would work best. She was wonderful and I will be back for more packing materials
manager is very thorough! great service! facilities are fabulous.
Great experience renting at this location. Charity and Amy were both great. Very helpful and friendly. Would rent here again.
I had the unit for over 7 years and had no problems. It was clean and Charity was very helpful despite an uncooperative computer connection. If it hadn't gotten so expensive I might have stayed.
It's clean (doesn't smell, facility is well kept). Amy is the woman that helped me out with all the paper work to get started and I felt at ease with her. She didn't rush through the process of letting me know how things work with Public Storage. Any questions I had she knew exactly how to accommodate me with my needs. Thanks *Amy
Charity is very easy to work with and will Ease your pains of storage. Since she knew we where going to be here all day she was nice enough to allow us to order pizza for my family and the movers. Charity, thanks Again and see you soon. ~JP
Went to this location to buy boxes so I can pack and Charity was very helpful. She let me know whst I needed to protect my items during my move. Need moving help come here and see Charity
Charity and Amy are wonderful. Every time I come to my unit charity greets me and when I had a question about my account Amy answered my questions with no problem. Wonderful customer service
Charity is the best
Charity is amazing. She is always friendly and helpful. She really knows her business. If you need storage or moving supplies go see charity
Went to this location for moving supplies and charity was very informative and professional. She told me what I needed and how to pack it. Wonderful customer service. I will be back
Charity was right on time for appointment, full of detailed information, clear and concise, and very personable. She made the whole process easy and enjoyable. Both my wife and I were very impressed with her AND Public Storage. We will be using this facility in the future. Five stars for Charity!
Charity is wonderful. She has been very helpful. Would recommend this location to everyone
Alma was great, very helpful and friendly. She is by far the best manager I have dealt with at this location!
I have a space at this location and every time i come to my space Charity is always helpful. Wonderful service. Thanks Charity
Charity is the only one at this storage space that knows what is going on! She is very caring and efficiently helps me with any needs I have while I store my valuables in this facility. I feel safe knowing Charity is there to assist me, and help me in anyway I may need. She's really a great asset to your company, and I live near other ps storage.
The facilities are always clean and bright. I had an issue with a unit door not staying up and they fixed it very quickly. Charity is always helpful and courteous. I would definitely recommend this location.
This is Cheyenne's Grandmother reviewing our experience at the Buffalo Grove facility. We have been very happy with our rental there and for all Charity's help...she's a wonderful woman!! Today when I paid our bill for next month, I met Alma for the first time. She was very helpful and friendly. Both women are very kind and pleasant. There have been others there too to accept my payments and they have all been very nice. We've rented there for the second time for a year now!! We've been very happy with this facility and it's close to our home so it is very handy and easy to get to. Thank you again for your great facility and people!!! Barb
charity was very helpfull. we recomed her services
Very good service!
I just signed a rental agreement and it went so smoothly. Charity and Robyn went out of their way to make sure I had a great customer experience.
Went to this location looking for storage and Charity was very helpful. She let me know what size I would need and what supplies I needed to pack my items. Charity is great
went to this location looking for storage and charity was very helpful and told me what size unit I would need and how to store my items. I would recommend to all my friends
Esther is delightful and was a great help.
I've been very happy using this storage facility. Everyone has been helpful and competent, (thank you Esther!) My only complaint is the step at the back entrance. You need to put a ramp there.
I have been renting at this location for 10 years...long before it was purchased by Public Storage. Since Public Storage has been managing it, Charity has been the best onsite manager during that time! I have 2 units in the building. One for work storage and one for personal storage. I can always count on Charity to call me when I have a delivery waiting for me or some other need. It makes a difference to know there is someone there looking out for me who I can trust! Update 9/28/14....I recently have also had the pleasure to get to know Esther. Esther has also been a delight to work with, has kindly brought my work packages directly to my storage unit, and even offered to help me carry in some large boxes when all of the carts where being used! It's been wonderful to know I can count on both of these ladies to provide excellent customer service!
I have been renting from Public Storage for years. Lately, my dealings with Esther, at the front desk...... great! Esther is friendly and kind. She is always able to answer all my questions. Very eager to help in any way possible. Thank you so much.
My mother has a storage unit here and I am always the one making payments and going thru her items. Whenever I come here Charity is always friendly and asking how the unit is working out and even asks me how my mother is. You can't get no better customer service than that. Charity takes the time to care about her customers. Wonderful experience.
This is a wonderful location. Nice and clean and Charity is wonderful she was very helpful in letting me know what I would need to pack my items properly for storage. Would definitely recommend this location
This location is great. Charity is very helpful and always friendly
I was both surprised and very satisfied with my recent experience with Public Storage and in particular with Tyler, manager at the Deerfield location who did not have the space to fulfill my needs and referred me to the Buffalo Grove location where manager Charity was incredibly helpful, in providing exactly what I needed, AT A VERY REASONABLE COST, in a convenient location in the facility. She was responsive to all of my inquiries and concerns, and the signup process and walk-through took no more than 30 minutes. I look forward to a long mutually agreeable association with Public Storage and CHARITY.
I have to say the xp I had at the self storage was great. I bought a few to many boxs and the lady behind the counter, think her name was Charity, was understanding and took the extra boxs back with no problem.
In my search for a storage unit, this location is outstanding. Charity, onsite manager offers superb customer service that is personalized. She took the time to explain the security lock protocol for Public Storage. I have rented with Public Storage for several years, at other locations. Charity's customer service both on the phone and in person is the best I have experienced. She took the time to locate other locations with vacancies for me, and contacted them on the spot. I highly recommend this location.
Charity is the best manager ever in the history of Public Storage management. The place is spotless. Very rare do you ever see anything on the floors, it never smells, and she always has her happy face on doing what it takes to make YOU happy. And that's what its all about. customer service 5-star all the way. All that and I'm sure she is under paid for what she does. Hard to get a spot here because of that but if u can its the best $$ spent.
I have several storage units at this location. Charity & Jim have been very helpful
excellent service. Charity was wonderful.
I rented at this facility a while ago and charity was fantastic and very helpful. I would definitely rent here again.
I recently was assisted by Esther to rent a storage unit. She helped me very courteously, and she was very knowledgeable with all the details of the rental procedure.
Charity is always friendly and eager to help. i always get wonderful service when i come in. All employees should be more like her.
Went to this location looking for boxes, and Charity was very helpful. She asked what I would be packing, if I was just starting or in the middle and if I was storing or moving from one house to the next. She told me what I would need and I was very grateful for her help. I will definitely be back for more boxes.
Charity is fantastic. Very nice and helpful The facility was clean and very easy to rent.
this location is great. charity is wonderful and was extremely helpful. would recommend to all my friends
Charity is fantastic. She's friendly and helpful. Rented a unit today and it was a breeze. Thanks
Great place for storage. This location is always clean, the staff are friendly, and I never had any issues the entire time I used this facility.