Public Storage Self-Storage Units at 2801 S Harlem Ave, Berwyn, IL

Very easy Dill was helpfull

Dil was wonderful. She was extremely helpful and courteous. Made our rental experience wonderful and friendly.

09/24/23 @ 11:45 walking greeted by the young lady DIL. Big smile informative friendly professional knows her product from sizes prices sales. She listened and gave me her feedback/suggestions which help me greatly make up my mind. In and out in 20 minutes. Done deal Great Job on a Sunday DIL you rock!

Dil was the property manager working at this location, she was extremely helpful and accommodating. She went above and beyond to find the best suitable storage space. I greatly appreciated her help.

Very friendly,informative, helpful, and clean

I am a return customer to Public Storage and to this location in particular. The service is excellent. Katrina and Thair addressed all my questions, were genuinely friendly, and made sure I had everything I needed. Their personal approach to customer service is exactly why I came back years later. Thanks PS!

Thair & Katrina we’re awesome and my rate is FABULOUS!!!

Omg I was having so much problems looking for a good storage place and came across the public storage in Berwyn. Came in and had two amazing people helping me with excellent customer service they made sure that I understand everything before I left and their names are Mr. Thair & Ms Brittany thank you so much for your good work and May god bless you both.

Thair Is very helpful definitely will recommend this location well.kept and clean. Great service

Great service from thair definitely 6 star service!

Awesome service these guys are great. Excellent service thair and Kenyon are very helpful. Thanks

Dil was a fantastic help and gave great customer service! Made my experience at public storage a great one. Will definitely pick this location for any future storage needs!

This place is ok for emergency storage to keep your valuables . The property Manger do have a bit of a rush for u to pay on the 1st if it's due they want it asap . They do charge a late fee but will call you all week to get you to pay kinda silly if a later fee or applied it shouldn't be too pushy. They do Threaten you if no payments unit will be auctioned. Very nerve recking .

Property manager Dil was very sweet, nice and kind and made this whole process super easy. I recommend this facility to everyone

We chose this particular Public Storage based on a recommendation and are glad we did! The facility is well-lit, easy access from the street, and has two elevators on either side of the building. The common areas are well kept and we have not had a problem locating push carts. The moving truck was able to maneuver inside the facility without a problem. The cost is very reasonable.

Great place to store my belongings

Great service always. Thair is always helpful thank you

I got behind on my payment and Thair was so understanding and helpful. I shared that I'm a senior citizen living on a fixed income. He immediately started checking into a reduced monthly payment and I recommend Thair and Berwyn Public Storage for your storage needs. Thanks Thair.

Their was helpful

Raises your price $50 every 6 months. Scummy and scammy.

Dill was very informative and helpful. Great customer services she did a good job.

Great service thair is helpful and amazing customer service always

THIAL AND DILL PROVIDED GREAT CUSTOMER SERVICE. DEFINITELY RECOMMEND THIS LOCATION TO YOUR ITEMS

Shelby and Thair was very helpful and great service.

Great

Monique was absolutely amazing and made the process quick and seamless to downsize my storage unit. Super appreciative of her service!

Monique was really helpful if i could 6 stars i would. she was super attentive and found something for me right away ! i recommend her to everyone so don’t be shy

Great Service

Monique was excellent very friendly and polite!

Monique was very helpful, courteous and explained all of the information that I needed to help me with storage needs!

Thair and Monique, are very helpfull and got me a lock refund since i was switching unit and erental automatically charges for one. I am very grateful to have them help me.

In the process of doing a move which means we are downsizing hence we are using Public Storage. The managers at Public Storage, Thair and Monique, have been most helpful getting the supplies and answering question we have!

very expensive for a small space

Thank you Monique and Thar for making our move so smooth. We relocated from California and were able to rent our unit remotely. Monique was with us every step of the way. There was a hiccup with our unit assignment, but Monique took care of transferring us into a new unit without issue. Thar was kind enough to return our calls and answer all of our questions. Moving is never easy, but the staff at Berwyn Public Storage went above and beyond to make this part of our move effortless. Much appreciated.

Very helpful and knowledgeable give us a very nice tour Monique is very professional respectful thank you very much I will come back thanks for the time you took today greatly appreciate

Monique was very good in assisting me with my storage needs!

Wonderful service and very helpful

Thair has always been a friendly face and a help when answering and questions. Location is great with secure storage.

Monique was very helpful and patient. She assisted my storage needs by showing me what would best suit my needs. Thank you Monique for finding me the best unit!

Monique took great care of me, gave me a tour and provided excellent customer service!

Easy to get in & out, Monique at the front desk was very helpful in setting up account & showing me storage space. Definitely a good place to store your stuff

Thair took care of me and service was great !

The manager was very professional, courteous, and helpful. I was very pleased with his service!

The manager Thair and Daphne who are usually the ones I see , make this place worth renting. They’re always friendly , offer to help , and the place is kept very clean I’ve never seen trash or debris all over the place like I’ve seen at other locations, sorry PS, I’ve had bad experiences before but THIS location , gets a 5 star rating every time

Always have a good customer experience when I holla at Thair....always telling it how it is and always helping out when he can

The place is. Very dusty The rates go up with out them telling You and the rate is to high An i would not recommend them to my friends

Yeah I'm so happy with the service at public storage there everyone is so nice. So thoughtful. Thank you

This is a great facility. Thair and Daphane keep it in tip top condition. Their support is outstanding, and they always answer all your questions. Many people using Public Storage are experiencing challenging times. Having a company, especially with employees like Thair and Daphane, makes this process easier.

I have been at this facility for a few years now. I appreciate the convenience and ease of getting in and out of my unit. Even more I appreciate the great service and accommodations made by the staff, especially the store manager, Thair. Highly recommend this location for your storage needs.

Thair is a life saver! I highly recommend using this location. Clean facility and easy to use. 10 out of 10 do recommend.

Their and Laura great people very polite

Laura was a very helpful person. Any questions you have she will help you out. If you need assistance come straight to her.

Thair is definitely one hell of a worker. He is kind courteous goes over and above and definitely checks every box. If Thair knew anything about Plumbing I would hire him on the spot. He is definitely worth every dollar you are paying him Once again thank you Thair for making it a great experience for myself and my wife Jim & Julie . Olympic Plumbing and Sewer

Can hardly wait to move in

Thair made the whole experience quick and easy and very thorough.

Could be cleaner

No mice droppings no roaches nice people. Great climate control and security. Only one thing..... I'm disabled and had to buy a cart cause people use them and then they disappear.

Thair was very helpful in helping me with changing to a different space.

Galilea, the manager at this storage location took care of all of our needs. She’s professional and knowledgeable! Five stars for the facility but mostly the customer service. ⭐️⭐️⭐️⭐️⭐️

Galilea once again did a excellent job. Even though the spot previously did work she took it upon herself to take me to another location to make sure all my needs were fit. I can’t believe she went out her way to make sure i was satisfied. I’m so touch to know that their are still good people still in here. She is a great asset to this company.

Galilea was super helpful with the purchuse of my unit. Very kind and patient.

5 levels with various types of storage. Big elevator and garage door type entrance. Clean and good looking.

Galilea was wonderful and a very good help. An employee with s smile and sweet spirit!!! We need more people like here.

Thair was great answered all questions that we had highly recommend

They keep going up on price

Luisa was extremely helpful and got me everything I needed! Thanks again!

Great customer service: clean and accessible facility. The property manager Thair is truly a blessing and such a great help!

Terrible place to get your things stored, lied about free month, gave me a due date and when I was paying it had a late fee already. I called and I only get promises that I will get it removed and I will get a call back and nothing.

Went to the facility today and spoke with Lauren. She was so very good and helpful, as well as another staff member I talked with on Monday. I would definitely recommend this location .

All- around negative experience with this storage company. I registered online for a certain size storage unit that was supposed to be available (on the first floor) at this location. Upon arrival, the only thing available in this size is a corner unit that has about 1/3 of the floor space taken out by an angled wall. The staff was unwilling to compromise on price or discount another unit to accommodate my move. **Also, multiple administrative and "lock" fees that arent mentioned when you register for a unit online.. #hiddenfees. THANK GOD I was only moving a few things myself and didn't have hired movers. That would have been even more of a disaster. After settling for the smaller unit (and still paying the full price) I called the 1800 number that the manager gave me. I left a message for the "escalation" department and never heard back. So basically their idea of customer service is "take it or leave it". The final nail in the coffin was a $26 late fee that was assessed after a call center staff member gave me bad information about my payment schedule. I'm a loyal, honest, and hard working customer. I'll take my business to a company that appreciates that.

Thair and Luisa we want to Say THANK YOU for making this part of our homeownership process easy and stress free. Exceptional customer service, professional , and great pricing. ⭐️⭐️⭐️⭐️⭐️

Thair and Luisa were fantastic assisting us with getting our locker. We were in and out with the exceptional customer service. Thanks for helping us make a decision based upon our needs and now we can relax.

Online price was $1 first months rent. When I opened my unit, it was $60 that day for the lock and everything. They should be more informative on their website so people are prepared to bring more money when opening unit. Then on top of that, they tell me I owe $55 because my unit was opened towards the end of the month and I was “pro-rated”. I was never told anything about this little pro rate when I opened my unit as I verified multiple times about the first months rent deal. I called Tahir the property manager and he tells me “well, there’s nothing I can do about that”. So he gives me the customer service number. I called them and they said I need to talk to the DM, Marisa. They gave me her number and I left her two voicemails. Almost two months later, she never returned my call yet I’ve been paying into them. The prices aren’t too too bad, but they need to work with their customers better. Especially since the whole reason people usually get storage units is because of financial issues/hardships. I am only still paying them because I currently can’t afford to go move my stuff elsewhere. I’d love it if there was somebody higher up I could speak to about this, because I feel I was misinformed during sign up time and apparently their own district manager can’t even return calls.

I recommend you to come here, they give you the space you need and they are very cooperative wit you.

Their And Laura were great do you help me out with no problem very professional and give them 10 stars

This is my first time getting a storage unit and was a little afraid of what I was walking into. Since my uncle tried to discourage me from doing it talking about mice and such. But when I went in to check out the location and finish the reservation I was very happy to find the location was clean, the storage unit was a bit dusty BUT clean other than dust which is to be expected from an unused unit and from what I was told later. Thair helped me out in finishing the reservation after showing me the unit and telling me what elevator to use when I come in and letting me know there were parking spaces close to the elevator, which for myself is great not being able to do long distance walking. He even informed me as we walked down the hall towards the cross way that my storage unit was near the elevator which it was literately around the corner and the second unit. Which again was perfect. The check out process was quick and painless, a little more than what I was expecting but then realized there normally are fee's above but was explained them all. As far as the dust thing I mentioned earlier Thair did let me know that the items within the unit would get dusty as it is like storing in a garage in that way and mentioned getting tarps to cover everything mentioned that they do sell them BUT didn't insist on getting them there again something I appreciated. Did let me know they had hand carts when the office was open and didn't blink an eye when I had to make two trips down to get one since my car can not hold a lot of the size of storage boxes I was packing into the unit on the move in day. Will defiantly recommend this location to anyone needing a unit near where I live.

I would highly recommend this Public Storage We moved our small business files and boxes from a neighbors garage to here. I always thought the rental storage would be expensive and pain to deal with. Thair and Laura were kind and helpful. The cost for rent is reasonable. Move in was easy . Much better than a cold garage.

I stopped by to make a payment Anita and Thair were very polite.

Anita was friendly, helpful, patient and knowledgeable. So if you're in need of storage... and great customer service...ask for Anita...service with a smile!😉

I have all my supplies at this facility. Always a pleasure walking in thanks to Thair, I’ll like to thank you so much for all you do. This guy definitely goes above and beyond for customers. I highly recommend this location

Outstanding experience. A small situation regarding my reservation, Thair handled it quickly to my complete satisfaction. He was very friendly, professional and accommodating.

I stopped by to make a payment and Anita was very polite thank you.

Melanie was knowledgeable and very professional.

Thair was a great help and very pleasant.

First time renting a storage unit and Catina Thair was more than helpful in showing me the storage unit and helping me pick out the right size. Got through the paperwork super fast and got me a great rate. Would recommend this location to anyone I know.

Their and victor were an amazing help. Got me in and out and I’m looking forward to coming using my storage unit

I have been renting storage space at this location for a couple years now. The manager at this location, Mr. Thair, does an excellent job of making sure the facility is kept clean and he is always nice, friendly, respectful and helpful. Keep up the great work!!!

Thair was very professional and courteous. I wouldn't want anyone else caring for my stuff then him.

Anita was very helpful and detailed when explaining terms of lease. Very friendly and welcoming.

Terrible experience... 1.) Rent increased 14% on 5th month, with more to come, 2.) Full time residents living in units, lounging in halls on lawn furniture, and smell of cigarettes, urine and feces! Some of our employees refuse to visit. Our company is renting to stage spare parts in various parts of the county. We take customer reviews seriously. This company has bad customer policy and their employee culture supports it. We complained to corporate, no help. Called the office manager, who gave us six three zero five zero three sixty-eight sixty-two for Marisa, district manager, who was not interested in helping, but sent us to Jon Pottorf, district manager of west suburbs of Chicago, at six three zero nine one four sixty-nine ninety-one. This guy is a real beauty! We phoned daily for over 59 days and he called back once on a number without a caller ID. Maybe he needs 500 calls? 8/21/19 - The day following my post, I received a call from Jon, who listened to my complaints. Jon and Marisa toured the facility, and followed up with 3 more calls giving status reports and proposing a solution to the early rent increase. The results are that the facility has been cleaned with no signs of live-ins and a satisfactory modification to our rent. I have updated my review to 4 stars because of their communication and results. I am withholding the 5th star because I should not have had to invest so much energy into these issues that could have been potentially settled with a returned phone call.

Thair and Anita were very helpful and I was in and out of the office by in an hour The location of public storage in Berwyn is on my way to work I'm glad to have gotten another task checked my List

I stopped in to buy a mattress bag. Anita and Thair were very nice and extremely helpful!

I love this location. Anita is the best, most friendly customer service , she was super helpful and made my payment go smoothly! Id definitely recommend her for any help you need!

I recently stopped by to make a payment. Anita and Thair were very knowledgeable, polite and super friendly. They always show dedication.

Me and my Husband stop to make our payment THAIR and Anita went threw my account and asked us if we wanted to down size to help us save some money that was very nice of them.

Straight Forward and great service. Thair and Catina made this an Easy process. Thanks guys.

Nice and clean

Good service

Nice and clean. Employee was friendly and explained everything

I want to thank you for all your needs my needs I think you for all my needs Tiffany and Thair

Laquisha was great. Fast friendly service. Big area, easy to get in and out. Did a holiday special deal, couldn't beat the price. Would recommend!

Great customer service ! I will most definitely come back for any of my storage needs!

Went yesterday to get a storage unit and was very welcomed by Tiffany and Thair, great employees thanks so much again for your help!

First time here and Laquisha was very helpful and kind! Made the whole set up process a breeze. Definitely recommend!

Thair and Tiffany were really helpful in assisting me. They were very cordial and addressed all of my concerns. Thanks to them I now have a place to store my massive collection of My Little Pony figurines and apparel! 😉

Was able to find exactly what I needed with the excellent service from Laquisha, thanks again you're awesome

I’m a first time customer and a representative by the name of Laquisha was excellent! I came in right around lunch time and she still took me before she went to lunch and I didn’t feel rushed, as she explained every detail I needed!! I really recommend her and this location to every and anyone looking for great service and excellent accommodations

I recently When to public storage And I'm very happy I did! Katina and Thair we're very very helpful in helping me find the right storage size to fit my needs and were extremely friendly...i would definitely recommend coming here if u r in need of a storage space

Alsome customer service very satisfied great personality & professional!!!!! Laquishia

Fantastic customer service from Thair and Catina. They answered all of our questions and explained things very well to us. Highly recommend.

Thair, the GM was very pleasant and quickly had us in and out of this Storage location.

Thair was great, he helped me as I came rushing in before 6, closing time. He made my experience great while the day before I was there it was a bad experience, he made up for it and I appreciate it.

Sierra was extremely helpful, professional and knowledgeable.....a pleasure to work with her!

Best prices in the area with plenty of indoor space for loading/unloading. Sierra was a huge help in making my move in go smoothly and efficiently.

Easy access

Darlene was wonderful in showing the unit & the premises. She helped set me up my account & explained in detail the policies & insurance. The office was about to close & she stood late to assist me. Thank You Darlene for your professional service.

Darlene was the best!! She is one awesome lady!! Very good customer service! Made moving in my unit quick and easy !

Thair and Natalie are Awesome! They were so Pleasant and Helpful... They Gave me the best deal! I contacted several storage facilities in the area and they were by far the best pricing!

Fast friendly service from Thair and Natalie

When I arrived for my reservation I was greeted by Thair and Natalie. They were both very pleasant. They took me step by step thru the process to completion. The unit I reserved was available and the price I was quoted upon making my reservation was the same. Although, they should let you know on the site that you are required to have insurance on your unit; the prices are fair and reasonable. I had a great experience thus far!

Really good costumer service, and huge patience, thanks Miss Darlene!!

Very professional

The customer service there is amazing. Thair and Anita were very helpful in finding a unit for me the day I walked in. The only thing is that there are no available dolly's to help move things after the office is closed. Besides that, everything else was great.

I hate to have to re-post my negative review, but I've had an absolutely horrific experience with this location. To quickly summarize, I reserved a unit online in advance of going and was quoted $53 for the monthly rate. When I arrived at the location and completed all the paperwork, that total suddenly updated to $63. I was confused, but the on-site employee said he was unable to override it and would reach out to the district manager to resolve it. After a couple of months, the district manager finally confirmed that (after dealing with a technical bug) they were finally able to update the price to what I was quoted. This worked correctly for two months until my total randomly increased again. I reached back out, and this time a new district manager told me they were unable to support my request to honor the rate I was quoted. I have since called and left messages to resolve this, but they do not respond to me. This has been going on for SEVEN months. To clarify, the company is refusing to honor the price they quoted me for the space I am renting. I have now moved across the country and am stuck paying an unfair rate for my unit. I'm at a loss of the horrific customer service I've received and cannot fathom how they are able to operate with so little integrity.

Darlene was very courteous, engaging, & helpful. Pleasure to talk to.

Thair always provide great service and always keep the place looking great

Went to get prices and ended up getting a storage . Awesome place and near home. Thair the manager is pretty awesome, helped me to get the right storage, definitely would send customers there for there storage needs.

Price wise if you order online is good but the fact that there are no Dolly's to use one the office closes makes it hard if you have things to put in your storage. Especially if on the 3rd floor.

I love Darlene, she was great, very good customer service skills, she explained all about it, detailing everything, it was awesome having Darlene making all so easy n quick to sign up !!!

Thair, Darlene, and Stephanie are great people. Always helpful always attending to your needs. Fantastic location and always clean.

This location manager is awesome and very helpful i make my monthly payment here and always great service Thair is one of the nicest and helpful managers thank u

Thair and Anita attended to me when I went in to finalize my space rental. Thair explained how to enter the building, where to find the elevators, showed me my rented space, and answered all my questions. If you need some space to keep things in, you can't go wrong coming here.

Julie was terrific in helping me transfer to a larger unit.

Such great service! The manager there, Thair, was so helpful. I did not feel like I was being ripped off because he was able to explain everything while processing the required paperwork. He was welcoming and patient. I feel like I made the right choice in picking Public Storage.

Kim and Thair were awesome with all our questions. The storage unit they helped us pick was exactly what we were looking for. Really recommend this place and their service

Darlene made my day today. She was very helpful. I have set up a couple of spaces with Thair and he has always been awesome.

This location has very nice staff, Darlene helped us out and gave us all the information we needed to get our first storage unit. Definitely going to recommend this storage unit location to others that are looking for locations.

Good elevator access and friendly staff.

I had a wonderful experience at this location. My move was running way behind, and arrived at the location at 5:55. The office was closing at 6:00, and I still needed to fill out all the paperwork. A young woman, (Darlene, I believe) was getting ready to leave. Out of the kindness of her heart she stayed for an extra half an hour to make sure I could get settled in. Thank you!

Thair and Julia are great!!! I got excellent service as soon as I walked in the door. I've never purchased a storage unit before and they made the process extremely smooth and enjoyable.

Thair and Julie are very friendly and helpful.

Very helpful employees and super clean facility!!Thair is alway polite and helpful.

Thair was awesome with any help I needed I will be recommending this location and rep to my friends and family!

Just Changed Storage Lockers At Public Storage in Berwyn Darlene is Great to work with and She Helped Make the change Easy Great Place Thanks Darlene

Jesus and Thair are knowledgeable and friendly. Top-notch service. Excellent customer service.

Darlene was very helpful. I needed to use the phone. She was polite and patient. Very professional. I love good customer service.

Came to pay my bill and was greeted by two outstanding managers Darlene and thair with fantastic customer service. Will recommend this location.

Can I go now to get my stuff out at this time in the morning

Hassle free experience! My hats off to Phillip & Darlene! They were very helpful!

Thair did a wonderful job. Was very friendly, and gave me all the information in details that I needed to know. As my first time in a storage location, I will definitely recommend

I want to Thank Thair at this location . He has been such a great help. He has gone the extra mile to assist me and my family with my nightmare move my home to storage. I would recommend him to all my friends and family and will use him for my future move needs. We need more people like Thair in the work force. Thank you Thair and keep up the great things you do!

Elliot was very polite and did an excellent job assisting me he made me feel very comfortable placing my item here job well done Thair was also polite great team.

they are very help and tell what you need to know how everything works out with a brake down. Darlene was the best to help and anyone that walks in.

I was there today. Thair and Jelani were so helpful. Thank you guys so much

Darlene was very about knowledgeable Public Storage products and provided me with cost saving suggestions for my upcoming move.

My experience with Public Storage was nothing but exceptional. Darlene showed me the facility including my storage unit and also checked to be sure my code worked for the gate. She also made sure I had covers for my mattress. She was very personable and a lovely person to work with. Public Storage should consider themselves lucky to have such a great employee!!

Darlene is the nicest person who can help us out n she is a remarkable person.

Darlene was very helpful n showed us how to use the facility. We were first storage users n we r very glad that we were able to come n speak with her... Thank u so much for ur service n kindness..

I found that all my questions and concerns were answered. The customer service was great, The gentleman that was helping me was quite helpful and apt at job. If you have any concerns speak to Thair, he was great and even went over all precautionary needs we would have based on what we were bringing in.

Darlene was very helpful! Excellent customer service!

They are courteous friendly and have the best prices

Thair And Jessalyn was able to help me. Great customer service.

Good customer service

I came to make a payment and Jessalyn and Thair were very nice and friendly the property was very clean and i would recommend this storage facilty

Two words "Thair"n" Jess"!!!...these guys made me and my wife's experience simple and easy....would recommend this facility to everyone 2801 s Harlem in Berwyn...go see them!!

I'm so glad I went here I called a few places even went into this other place were they had the worse customer service the girl there couldn't even use the computer it was bad but as soon as I walked in here Yaslin created me with her coworker Thai well Yaslin def knew what she was doing great service knows how to speak proper and got me in and out super fast def reconnect this location to anyone I'm def going go to keep doing business here 5 stars I wish 10 but 5 will do

Was there a while ago was greeted by Jess, she was very kind and curtious, she was very helpful 👍👍

My mother has a unit here and had taken her to make a payment. The young lady that was at the service desk I believe her name was Jessalyn, was a treat. Jessalyn was very professional and kind she made our payment go fast and easy, with no problems.

Great customer service! Thanks, Thair !

Met thair while storing and he was very helpful, gave me a great deal on boxes save my trip to the store and got everything all at once

Awesome facility, fantastic service thank you! I use this location for my wholesale goods and I have to say every time I walk in here I leave with a smile. Thank you Thair for all your help, I really appreciate it.

My experience here was good thanks to Thair was very helpful and nice thanks for explaining everything clearly thank you

Thair was very helpful and provide great service

Great service

I went in to ask about boxes an the two employee by the name of Anita and Thair was so helpful..

Great customer service, great help thanks to thair and Anita awesome workers

Had a pleasure of meeting thair and anita , they help with all my questions ..allí also a very clean place

Anita and Thair gave good customer service I stoped by to make a payment. They greeted me and thanked me for my payment.

I went in to ask about a unit and Anita and thair gave me good service. Thank you for the help

I've used this storage location quite a few times over the years and I have never had a problem with insects or mice, until recently which is why I gave them a 4 star rating. Someone moved in with their bugs and I saw two huge roaches in our unit which my husband killed immediately. We took pictures and informed the manager, I was assured that they were aware of the problem and had recently had the building exterminated. There was also a leak in my unit this time but the manager promptly handled that issue as well. All in all its really worth the money. It's also very clean and the staff is very nice.

It was my first time renting a unit and Anita and thair were very nice and explained the process very well. Congratulations to the team.

I went in to secure a small storage unit today. Anita was friendly and incredibly helpful throughout the entire process. Everything was thoroughly explained to me. Leaving, I felt that I had made the right decision going with Public Storage in Berwyn.

Anita was absolutely stellar! Thair runs a top notch operation. I would recommend this for your storage needs!

They are so full of it especially ms Anita there is one person there that's fair to the customers they need rewrite there policy and really explain what it means

Wow staff here is great and exceptional service and very helpful managers thank you Thair and Darlene

I stopped by this location to make a payment and i was greeted the employee name Anita she made the payment process to easy she then handed me the Google card with the property managers name Thair on it as well that's want im talking about great customer serviceat thus location .

Was provided with exceptional service by Thair and Anita. Made the process easy and simple.

David and Thair are rocks stars. Help very helpful and accommodating, I highly recommend the storage facility.

I stopped by to purchase some boxes, Anita and Thair gave me great customer service. I'll refer this place to my family and friends for future reference!

Darlene is awesome!

6 out of 5 stars! Very helpful in finding me a box for an oversized product. They went above and beyond in boxing/stuffing and taping. The hardest part of the day was made easy and enjoyable by Darlene and Anita! A new favorite store in boxes and storage.

My thoughts on this place is super clean and secure and by far the best people work here they are extremely helpful and storage are great bargain prices are responsible love the staff here at 08064 thank u Thair and Anita

Great Service! Really went above and beyond to serve me, I really appreciate it thank you guy very much. I believe his name is Tiair, thanks so much!

Anita & thair has great customer service

Thair and Anita were very nice to me and gave me great customer service.

Nikki is awesome! I'm a sucker for great customer service skills and she passed with flying colors! Thanks again Nikki for all of your help!

Great service at this location, Thair and Darlene were very helpful in making my move in easy . Would recommend this location . It is very clean through out the building

Staff were very friendly and helpful! Clean and quiet property. Very satisfied

Moving with my family of 4 and I never seen someone who catered to my individual needs. Thank you Cherrie!

Thair wes very nice and he have me a good price

Long time customer here at the berwyn location just wanted to let everyone one know service is extremely well and professional services from the managers and Thair is best he is very helpful keeps place clean and comfortable for us to use.

Experience with this storage facility was very good my storage was perfect size but I'm extremely happy with the service provided by Thair was amazing and this place is clean & feels pretty safe. Thank u

Great customer service, Angie brighten my day.

Thank you to Angie she was very helpful and brighten up my day with her smile and cheerful personality

Thair and Darlene is always friendly and have excellent customer service

Terry provided great customer service, answered all my questions.

My experience here has been awesome the service provided by manager Thair was excellent. Place seems safe and its definitely clean!

My experience here has been wonderful Thair and Darlene are so helpful and friendly they always go out their way to take care of customers. The property is very clean and safe I definitely recommend this place for any one looking for storage.

My experience here has been wonderful this is my second time here and the facility is clean safe and most of all the service is definitely always excellent! Thanks to Thair for all the great advice and making it easy to move in.

Got in late for my appointment right before closing and manger his name was Thair he was very nice and helpful and friendly he helped us move in with no problem it was a bad day for us but he made are rental process easy and he kept us feeling positive he understood are frustrating situation and he made us smile and forget about are bad day! P.s. thanks thair for staying a little late and renting us are space...sorry for being late to are appointment! ! :)

Great service and hours! Darlene and Thair were fantastic when I signed up and brought my stuff to get stored. Super fast and efficient service. When I call they are always gray as well-- very attentive with the best customer service. Facility is clean and secure.

The service provided by manager mr Thair was very excellent he really made everything go easy and smooth found us right locker at a great price for the long run thanks!

My girlfriend and I have a unit at this Public Storage and I would just like to thank Anza, Thair and all of the other employees for their great customer service. Every time I go in everyone is so pleasant and helpful.

Service at this location excellent long time customer and im completely satisfied with service Thair and Anza have been extremely helpful

This place is very nice close to my house and costumer servce was grear thanks anita and lasheena

My experience with public storage has been wonderful so far came in to sign up and every thing was great management was very helpful Thair&ANza have excellent customer service skills

Anita provided excellent customer service!!!

Completed A transfer to another storage and im completely satisfied with the service at Berwyn location Anza&Thair are very helpful and I think they are wonderful thanks ps.

Sakiya was very helpful & pleasant. The process was quick, thorough & easy. She explained everything I was signing properly so I understood what I was signing. She showed me 2 unit options that could fit my needs. She gave me all my information in a package & showed me how to access my unit. She answered all my questions courteously. & gave me a chair to wait until the movers finished. Anza was cleaning the office & bathroom as I waited on the movers to finish moving my thing even though the office was clean & neat upon my arrival.

Im very pleased with the service at Berwyn location and would like to say thair.and anza have been extremely helpful and friendly they helped us find a size storage that fit are budget I will be recommending this place for any one I know that needs storage. Overall keep up the great work

First time to experience Public Storage and this place is amazing. Met Terry, who walked me through the entire process and just made it easy for me. Would recommend for future storage needs. Thanks.

Great people and helpful especially Thair and Anza

I booked a rate online, which was great. However they fail to inform you that there is required insurance, as well as a required fee to pay for the lock. Needless to say, i spent more money than expected at lease signing. Besides that, everything was great, Mike was very helpful and showed me a couple of units to best fit my needs. Mike made sure to answer any questions I had and was pleasant to work with!

terry gave me a great customer service It was a great help

My favorite place to make my payments staff is great at this location professional service... Thair was very nice and helpful

Terry is the best! I'm moving and he figured out everything for me. so experienced! !

Terry was great and very helpful when when my code didn't work. He fixed immediately. Thanks!

Terry was great in setting up our storage locker and explaining everything. Another bonus is that the facility feels safe and is clean. Thank you!

Terry was an excellent support and Public Storage worked well with me during my stay! Will use them again!

Terry is very nice guy he provided good sevice

I utilized my storage unit for about 5 months while transitioning between homes. I think the space for the price was incredibly affordable. One downside I experienced was when I went to move out on May 1, there was a padlock on my unit. I was moving out around 1:30 and there was no attendant to help me into my unit. The lock that I had purchased for 17$ as my own was cut and they did not offer to replace it it reimburse me for it. I waited at my unit on my move out day for about 15 minutes when Terry showed up. He was a very nice and helpful person. He got me in my unit very quickly and even got me checked out while I was packing my stuff in my truck. So Terry was great help. I just wish that Public Storage would have thought to inform me that my lock was being cut and would have refunded my money for my cut lock.

Terry was very helpful and great customer service! !!

Terry was very pleasant to speak with. Boss make sure you recognize him. Great job!!!

Terry was absolutely great. As soon as I walked in I felt like I had known him for years already. He was very helpful and even gave me some tips that he did not have to in order to make our move easier. Great personality and great service.

From the time I reserved my storage unit online to the time I met Julie to finalize everything, excellent customer service. No long wait, the building is very clean & neat. I'm totally satisfied!!

Terry is by far one of the best customer service providers that i have ever met. He is incredibly knowledgeable about every single aspect of his facility. He instantly made me feel like i made the right choice choosing Public Storage. Its hard to find people of his character now a days, and when you do come across them you should acknowledge them. great experience! thank you Terry.

Excelent customer service. Terry was very helpful, explained every detail.

Excellent service thanks for all your help Anza.

I walked in with no appointment and found a great price and size locker. Was greeted by young man by the name thair he was very helpful professional and made everything simple and painless I definitely recommend this public storage location if u need storage . Thank u thair for helping us!!!

Terry was very helpful when he helped me select which unit to rent and everything was nice and clean.

My experience at this public storage was great. Terry the manager was very accommodating trying to get in touch with me with my work schedule until we could have set up an appointment. From the moment I stepped into Public Storage both Terry and Carol his assistant were friendly and outgoing. They were very helpful in explaining everything that I would need to know and how things work at public storage.

Terry and Carol were great! So pleasant, kind, and very speedy!!

Terry was a big help 😝 thanks

Excellent facility, excellent staff, very friendly

Terry is great....very helpful!!!!

Terry was more than helpful and the facility was very clean and well lit. I'd recommend this location for storage for anyone that needs it.

Building was very clean. Friendly staff. Terry was awesome. I will be using this location in the future.

Came to public to close down our unit and forgot our key! Terry was very helpful providing us with a place to hang out and have lunch while we waited for a locksmith. Great service and easy close out!

Excellent customer service. Manager Terry was a terrific help.

Terry was very friendly and gave superb instructions on how the rental agreement works. Feel safe and confident in deciding to rent a Unit from this Public Storage facility! Thanks for the comfort and ease of moving in, Terry!

outstanding, easy and no hassle. Terry made the process seamless

great experience the manager Terry was very helpful/nice great inviting personality makes you feel welcome, no trouble at all!

Maurice was great helping us out with our move and storage needs. Did everything quickly, efficiently and was super friendly. Awesome job!

Maurice and Anza was very professional and friendly.

We "enjoyed our stay!" The facility was always clean and safe. Terry gets an A+ for customer service! If we need storage again in the future, we'll definitely go with Public Storage in Berwyn.

Terry was great...His customer service was excellent . Very friendly and the facility clean.

Terry was awesome! He was thorough in letting us know exactly what we were paying. He also told me there was a public storage facility closer to me and offered to check there availability and rates. I choose to stay because of his service and his facility is air controlled.

Maurice was great. Very patient and explained all my options

Maurice was our Rep. who helped us pick out our storage unit. My husband and I were at ease with How easy and smooth the process was in getting set up. I highly recommend this place and Maurice in helping you out with your storage needs.

Maurice was very helpful when I came in to facility show me to the unit asked me if I had any questions about it cruzita to explain certain things to me and was very professional in his service going through paperwork. Excellence in customer service and appreciate his professionalism

Maurice. Great service.

Had come to see about vehicle storage . maurice a sales person at location.,with a pleasant disposition was very helpful and it was a easy decision

This place is great! Terry was AMAZING! He made checking into my unit stress free and easy. Everything was explained clearly and he was able to answer all my questions professionally and with ease! I'm looking forward to moving in and knowing my belongings are in good hands! Thank you public storage & Terry!

Maurice has been a great help. His service was professional and extrodinary the place and kept up and clean. Easily accessible

Maurice and Vanessa the best service. Very helpful & considerate

Terry and Maurice thanks guys for helping me get my first storage easy and quick

Maurice was very kind and helpful. Great guy to have on your team.

Maurice and Terry great customer service skills, was a great help to me and my mother would recommend this location to anyone :-) :-)!!!

After 7 years of using Public Storage, we emptied our unit this morning. I would like to say that I always received excellent service at this facility. The hallways and parking area were kept neat and clean. Our organization used the facility to store files and other items. We left simply because our budget doesn't allow us the expense of the monthly fee. Thank you!

Maurice im thankful 4 all your help!!!..u treated me great!!!

Maurice was very helpful and has excellent customer service skills.

Maurice was very helpful also very professional gave me a great deal!

Maurice

Maurice was extremely helpful, answered all our questions and provided us with our moving needs.

Maurice and Anthony provided great service today

Maurice and Anthony are great and professional at what they do and very helpful..

Anthony was very helpful by accommodating our needs. He was clear in detail with the public storage agreement. Excellent customer service!

Anthony did a great job on helping me find the right space.

Maurice quick..and very professional. ..excellent service

Maurice was very helpful and friendly with showing us a variety of different units. Nice clean and neat facilities

Maurice did a good job showing us units, providing us with all necessary information needed to obtain the storage space we were looking for.

Maurice was very professional and friendly recommend this facility to family and friends

Maurice was a very helpful.. He showed me and explained everything I needes to know on detail. Very good customer service. Thanks for a good experience

Maurice provided excellent custome5 service and very informative with my rental .I highly recommend this storage facility

Maurice was an excellent attendant

Maurice was great!

Maurice and Anthony were very helpful doing my rental and I would recommend this storage facility to all my friends and family members

Maurice and Anthony had great service. Amazing staff!

Maurice was polite, calm, and professional. No waiting in line, and what was promised on the phone matched what I was shown at the facility. They accommodated me at the last minute.

Maurice is very helpful and his customer service is impeccable! I feel safe and secure with my belongings here. Thank you guys!

MAurice and Tina provided excellent customer service and convenient location

Maurice and Tina were very professional and customer focused. I mistakenly reserved the wrong unit and they were able to assess my needs and provide the proper unit. Thanks for having such great representatives.

Michael Kendryna and Maurice Miller were great help. Would shop/store here again.

Tina very professional and detail great worker

Terry Gabe me goods customer service

My experience was a really great one. Both Anthony and Terry were very helpful. When I made the reservation over the phone, the representative failed to inform me about the insurance and lock fee. So when I showed up, I was $30 short. But, Anthony and Terry still allowed me to start my process while waiting for my sister to bring the other money instead of giving away my unit (which was the last one) . They carefully explained everything to me without leaving out any details. They had all bases covered. What started out as a disastrous day was made better. Very pleased!

Terry. . Very helpful!

Maurice was very helpful and professional and it was a great experience at this location

Maurice handled my needs with a very professional and courteous manner.. I recommend them all the time

Maurice & Anthony, great guys! Thanks for help

Terry he is so so friendly person and hi give me a great costumer services thanks terry for all your help you are a really nice person :)

Terry is awesome and all around helpful and kind. Made our experience simplistic and wonderful.

This facility is safe and secure! Customer service has been great every time. Terry the Property Manager is very welcoming and provides great service in person and over the phone.

Terry! Terry! Terry! Awesome! Terry gave me such wonderful customer service from the start. He explained everything I needed to know, showed me my different options and really put my moving anxieties to ease. Very well pleased! The storage facility is well organized, well lit, clean, easily accessible and reasonibily priced.

Maurice was great!! He was very informative and friendly. I received great customer service. He explained the different option and help me choose the right space; making made my experience simple and easy. I would definitely recommend this facility to family and friends!

Terry gave very good service and I really like the clean safe building.

Darlene was great.

Maurice was exceedingly helpful! The price was fantastic for a climate control! Maurice was very kind, friendly, and helpful! He was very knowledgeable and great at his job!

Maurice was a great help with my questions n helpful. .

Terry, fantastic customer service - very clean facility, very happy with overall performance.

Maurice very good service very helpfull

Maurice was very helpful, patient and knowledgeable. After a stressful day of packing, he was a breath of fresh air! My experience was great!

Terry was awesome. Very helpful. Great people's person!

Maurice provided excellent customer service here at the Berwyn location very professional

Terry has great storage and customer service

Terry was great!! He answered all of my questions and ones that I didn't even think to ask. The facility and my locker was awesome!! Will definitely use public storage for future references

Maurice and Anthony provided great service today at the Berwyn location

Maurice has very excellent customer service and we loved coming to this location buying our merchandise from him

Anthony y Vanessa me ayudaron y contestaron todas mis preguntas

Terry provides superb customer service. This is my second time renting from this facility. The site is easy to access, very clean and dollies are always available for use. Two thumbs up! - Pleshette

Venessa & terry showed great customer service they were excellent

Close to home and awesome people.

Maurice was great. Gave personal customer service. He was very patient as well.

Terry has great customer service. The property is always clean, secure, and well lit.

We had a unit here for a few months while we were moving. Terry helped us find an affordable unit and also downsize to a smaller unit. He was there to accommodate our needs every time we made a visit. If we ever need a storage space again we'll be coming back to him!!!

Terry has always given me perfect customer service. The property is great. I would recomend.

Terry &store very helpful. Facility very clean

Maurice did a great job. He was very thorough and efficient.

Maurice great

Maurice was very professional and informative....great job all around

Maurice excellent customer service and have been dealing with him for a year. Have always solved every issue I have had.Very happy with him he is amazing employment

Maurice was a very helpful and helped me answer all my questions that I asked him about what I was asking him , hope you hire more people like him he was very helpful .

Terry has great customer service

Terry was an excellent service provider he gave great customer service. I will reconmend this facility to anyone, very clean and safe.

Terry has always helped me out with great service. The property is always clean and secure.

Maurice has been great help and.professional

Maurice was professional and helpful

I Love This Public Storage. This Is The Second Time I've Utilized This Location. My Recent Visit Was On March 17th. Upon Arriving At The Location To Retrieve Some Items & Pay My Bill, It Was Closed For Lunch. However, As I Began To Walk Away Fussing This Gentlemen Came Running Out The Door Telling Me To Come Back, and That's When I Met Terry The Store Manager. Terry Was Very Kind, Funny & Helpful. Big Shout Out To Terry!!!

One word: TERRY! (or should i have said name) he was so helpful and awesome, very knowledgeable, thorough and professional, out of all of the storage facilities I went with this one because of his amazing customer service skills. Moved right in with no issues. I also love that this location is indoors, very neat and convenient. :)

I'm in the process of moving. I just need boxes so I told my partner goo to public storage. we walked in and the sales rep. Terry was very friendly polite and helpful we told him our budget and what we needed. He was wonderful great service he helped us to our car. Thank you Terry great job we need more people with your customer service skills :) very pleased customer..

They helped me out really great nick and Terry were great

I love these guys (Terry and Nick).so accommodating, informative and keeps this place clean.i recommend this place for anyone.

Customer service was fantastic!!!!! Terry, nick, Emily are very helpful.

I originally went to unload at a competitor's locations and their storage space was not big enough at all, so they referred me to PS and I pulled up 45min before closing. Terry welcomed me and my truck with open arms. He is SO cool!!! He processed my paperwork, was so friendly, helpful and just fun to work with. I appreciated his personality, especially since I pulled up at the last hour with a fully loaded 14' truck. The facility is really clean, very convenient to load and unload and overall impressionable.

I really love this one and terry was so nice and understanding always was friendly and kept a smile on his face at all times remarkable customer service

I really like the way Terry extends himself to help with any situation, making your stay with his facility a pleasant one. He made it possible for me to gain 24 hr access because I didn't complete my work until after midnite. He is a great person/

Maurice and Nick are great. They were always very helpful. Thank you!

Great guys at berwyn office nick and maurice

Maurice & nick were great great in helping me find a storage

Kudos for employing such great and knowledgeable faces like Terry. I haven't had this well of a customer service experience in ages!

Great service! Maurice and Terry helped me out!!

This storage facility has been great. Very clean and friendly staff compared to a different one I used previously. I would definitely recommend this location.

Maurice and Nick were very helpful and courteous! My family members and I have dealt with this Public Storage facility for some time and I am very statisfied with the excellent customer service I have always received! Thank you for a positive experience!

Terry was very professional, friendly and helpful. He answered all of my questions and made the entire process simple and smooth. The facility is impressive and very clean. I would definitely recommend using this location!