Lost the key to my unit and after several calls in to the property manager they let me know the process to open the locks takes places at the end of every month. They told me they would call when the lock smith was on site. When that day came they were not able to open the lock because the property manager failed to send me a release form for me to sign. I offered to go sign it in person however no one works on site in the office. I can see they opened other locks but mine was left alone and now for some reason no one will call me back. They were very attentive up until the missed opening the lock. I understand it’s my fault for losing my key but there isn’t really any help to open your unit once that has happened. I have no way of accessing my belongings. Terrible process, no one to speak with on the property and seems like now that they messed up they won’t even call their customer back. I’m hiring my own locksmith and canceling the unit.
Thank you much Tisha C. You are always going above and beyond to make sure my mom is comfortable when she comes. Your such a nice person with a good heart . Property is very well kept and clean thank you again for everything, I would definitely recommend this location to family and friends
At closing time I pulled up in a russhe she was about close she stiĺl took the time to help me Tisha did more than I can ever expected ? Great job!! THANKS
Tisha is very nice person her customer service is awesome she does a good job with the property and also with the people the property is nice and clean I would definitely recommend this property to anyone looking for storage
Good evening I just wanted to share with you that Latisha is a very nice and knowledgeable young lady. She is always helpful whenever I bring my mom to her storage unit. The property is always nice and clean when we come she's always cleaning the building.. Thanks for always caring. Great job
My experience at this location was phenomenal. Great customer services property is always clean. Tisha is awesome she is always smiling, she very knowledgeable. I truly appreciate what she does at this location
Amazing people. Best place.
Tisha does a wonderful and is always helpful
Thanks Letty for your storage knowledge and helping me secure my storage needs
Everything about this rental has been a problem. If you are in the facility after 9 pm, you are literally locked in and have to call an incredibly difficult to fine number to be let out, then you are chastised as if you were a child by text message and email for not leaving before closing time- as much as they are charging for these units, it should be accessible 24 hours a day, Then when I went to remove items, I found my things chewed up with mouse droppings. I will be removing my items as fast as I can. I definitely do not recommend this place.
Rent was late and they cut the lock off my unit and said they cut lock if your late. Other storage companies give you the courtesy. The managers name is Jeremy. I do not recommend this place if money is tight for u. They raised the monthly rent without notice as well.
Thank you Ashely for your help
Horrible climate control. Very expensive. Moved out
Had this place for 4 years the raise the rent over and over so much so places with same size space are 60% less. Surprise they dont care
I was hesitant to book and pay all online, so when I called customer service, Jeremy answered all of my questions and made it very easy for me to reserve a unit. He even followed up a few days later to make sure my move into my unit went smoothly. The place is very clean and I like how you can't get through the gate unless you have a unit there. It made me feel safer since I was moving things into my unit by myself in the evening. I'm going to use them again in another location.
I love this place! Tisha is an amazing woman, very responsive and knowledgeable! She has great customer service and is so kind What a wonderful experience <3
Tisha i like her she has excellent customer service and amazing smile you need more like her
Tisha was the best, super friendly and customer service oriented
Tesha is an awesome worker I had many questions and she helped me answer them..
Tish(WAS GREAT WITH MY QUESTION FOR THE MOVE WITH MY FAMILY)
THANK YOU TISH!!!!
TISH WAS GREAT WITH MY MOVE IN!! Thank you sooo much!!!
Best storage place in Florida, was having a difficult day young lady tisha made my day great customer service skill real people person also put a smile on my face . Thank you for the wonderful opportunity and experience to come in contact with you…..
TISHA WAS SIMPLY AWESOME.....GREAT SERVICE!!!!! TOTALLY AWESOMENESS!!!
I love this place! It's very clean. Latisha is amazing! She's was such a big help to me. She's so informative and such a fresh of breath air! If you need storage definitely recommend this place!
I can not thank Tisha enough for being so kind when I came in with a few questions. She’s one of the best associates that you have. Keep her around.
Thank you so much Tisha for all you do. I would recommend this property to my family and friends. The customer service was amazing
Thanks for helping me move in Letty
Tisha was very helpful with my many questions. Her customer service skills are on point! I will definitely recommend this location to others due to the great experience I had!
Great service and clean property, friendly and knowledgeable as well. Would highly recommend 👌 Tisha is a sweetheart
I was so glad I called this location. After hours of searching for a unit I was finally able to get what I needed from a woman, Tisha( I hope I spelled that right.)This woman was very knowledgeable about the dimensions of each unit. Asked what I was storing and suggested a perfect unit that would accommodate me. She quoted me a excellent price and I'm will be moving my stuff in tomorrow. Overall a lovely experience and great staff. I am pleased
Thanks Letty, love your property. Clean safe and very presentable.
I have had several encounters with one of the managers there, Alexia, and she was fantastic; made us feel welcomed, and was very instrumental in putting us with the proper people to resolve some issues we had.
Very easy process and Alexia was such a huge help!
We lost our access codes, and Alexia was most-helpful in resolving that item, among others. Thank you.
I've been in there about one year and they have raised the price two times, from just over $100 to almost $300. Secondly, they recently raised the A/C temperature to over 80 degrees. Needless to say, I'm now going to have to move all my stuff to a new place
Alexia was so helpful and friendly!
I am you guys all over stuff and now I'm going to have to file a lawsuit against you guys
Alexia helped me in a superior way!
Great prices. Friendly customer service and safe. Alexia was a great help. Definitely appreciated my experience.
I love this Public Storage location in particular because of Alexia. She's a true gem who is welcoming and helpful whenever I'm in need of assistance or just visiting my storage unit. She always says hello and checks in to see if I need anything. I look forward to going to my storage unit because of her! :)
Letty was a pleasure to work with. Very helpful, friendly, and professional. Would recommend!
Im not familiar with the area and I'm terrible with directions but I spoke to Letty and she was very helpful and polite. I even changed the move in date to be earlier and she was super helpful in getting me in when I wanted. The place is very clean and well maintained. Thank you for your positive upbeat attitude the whole time Letty 🔥
There's never anyone in the lobby now, the door is always locked, but the associate has been told to always be out on the property. If you call and leave a message, you're lucky if you get a response before 24/36 hours later.🥴
Letty was amazing! She assisted us, she showed us different storage units and we were able to make the best decision. I will definitely do business with her again.
Petty was very knowledgeable and helpful. Pleasure to work with
I’ve been storing here for a long time and its been a great experience. The property manager Alexia is always helpful when i have a question.
The property is kept really clean and secure. Alexia is always friendly and very helpful!
I would like to thank Tisha for all she did to help me find the perfect storage. I needed a place for me and my family things due to hurricane Ian flooding our house. She was so sweet and caring. I couldn’t have asked for a better person to assist me. Thank you so much!
My experience here was amazing, the staff is so good at their jobs and knows what they’re doing. Tiesha helped me out tremendously and was a big help, she has such a good personality and is caring and compassionate to all her customers. She works very hard and she made my experience all the better.
I called Public Storage on Fairbanks to inquire about the different size units and prices. The young lady on the phone Tisha was so kind and very knowledgeable and got me to come in to look at a unit. The unit was perfect for my needs. Tisha did a wonderful job..customer service at its best!!!!
Letty was most helpful with the move in. She helped with getting my app set up, was friendly and courteous. In addition, even conversing by phone, she was very professional.
I stopped in at the end of the day on a Friday to change out a lock and Alexia was super friendly and helpful. She made my visit pleasant and easy. Thanks, Alexia!
I want to commend Alexia for a great service! I try to avoid coming here because in the past the employees were not very nice. She came upon me when I was at my locker and having a problem and she calmly resolved what to me seemed like an insurmountable situation. She was pleasant and friendly and I really appreciate her.
I stopped by to get prices and information since I’ve never used a storage facility before. Alexia was very friendly and helpful!
Thank you for your excellent recommendations and service during a very stressful time. Your manager Letty has been especially helpful; I rent with confidence. Bravo to a really great team and facility!
Lefty & Shaquanna were very patient and easy to work with! Would definitely recommend this service for anyone in the area needing storage.
Great customer service Letty
The facility Manager, Latty, was simply an excellent customer service ally. She helped us out far more than was necessary, was very understanding and helpful during the entire process of moving out our belongings and I would highly recommend to anyone to reach out to her directly when looking for a Public Storage space in Winter Park. I give her a five-star rating and a 10 out of 10.
Been a customer of this location for a few years now. Letty provides excellent customer service!
Clean, well managed and a responsive management team. I had an issue with my bill and called Leddy at the Fairbanks office. She worked with her corp office and had the issue resoved within a couple hours and promptly called me back to let me know - I highly recommend.
Went into the location today to get a quote due to me moving soon, met this nice young lady named Letty, she was very knowledgeable about all my storage needs for when I get ready to move, I will most definitely come back to rent here, she provided excellent customer service.
Went to the location today to help a buddy with moving his unit and met this nice beautiful lady named Letty that provided me with amazing customer customer service and help wirh all our needs while we was there, thanks you Public Storage for storing our items
The management here is not the best. I had an urgent situation once where I needed to get in my unit before going out of town and the power was out for hours and they told me there was nothing they could do about it. It is very overpriced and not the most secure or clean. Extra Storage space is so much nicer and much cleaner/more secure.
Shaquanna wad very helpful, thanks
Property was clean!!! Carts available! Alexia is doing a great job!
Alexia was very helpful and answered all my questions about the facility.
Was paying my daughters bill with little information the local one transfered me to a billing center who helped find the account,took the payment,and waived the ectrs fee. Very patient, professional,,took quite awhile but she was pleasant the entire transaction. Told me of other options to paym A pleasure to speak to a REAL HUMAN!
Tisha is the best hands down! I would recommend her to anyone. She’s very professional, well mannered, funny, and clean. She’s know exactly what you would like just by conversing with her. Thank you Tisha! See you again soon
Shaquanna is always a pleasure to see each time she visits here. We always have a nice conversation she’s a great person that’s very helpful and respectful.
Check in was easy. Ms. Shaquanna was very help during the process. 5 star customer service.
Letty was amazing with helping me with my move in and very patient and knowledge. The location is very convenient for us, great customer service
Alexia was courteous and helped orient me to the storage building. Place is clean and in a quiet neighborhood. Moving in process was easy and timely, thank you Alexia!
Q is very amazing, very kind and patient.
Thank you so much for the help today. Melissa was so sweet and helpful. I really appreciate it today.
Vanessa helped me a lot! She’s awesome and really nice to her costumers
Melissa was really nice and helped me a lot with getting everything set up.
Melissa was wonderful and incredibly helpful!
Melissa has exceptional customer service. She helped me a lot, and for that I appreciate her immensely.
Super easy excellent service!!
Melissa the property manager was super knowledgeable and patiently walked me through every step of the process. I definitely would have been lost without her and felt super comfortable and confident with my choice in this Public Storage location. Def reccomend!
Melissa was wonderful and helpful! Thank you!
Melissa was amazing! Showed us what we needed and got us going! Absolutely amazing customer service!!!
Mellisa is excellent! Instructions are clear and storages are clean.
Melissa exceeded my expectations! She was courteous, professional and knowledgeable in all aspects of her job. Thank you for a great experience. I truly appreciate YOU.
Melissa was very helpful and super patient and informative. Awesome customer service provided.
Melissa the property manager is very friendly and helpful.
Melissa is amazing. People here are very friendly.