Public Storage Self-Storage Units at 1023 N Mills Ave, Orlando, FL

They raised my rate several months ago and are now offering the same sized units for two thirds the price but won't adjust my rate. Now I have to switch units in the same building to keep from getting ripped off further.

Very pleased with the excellent service Letty provided. I definitely recommend speaking with her for your storage needs.

Thanks Letty

Thanks Letty

Thanks Letty

Thanks letty for excellent customer service and helping with my move in

Letty is an awesome manager she had so much knowledge and was very friendly the property was nice and clean way to go Letty

Thanks Letty for being so helpful your the best.

Thanks Letty

Letty provided great customer service and was very pleasant to work with!

Took a little time, but at the end letty went over and behind to make sure I got what I needed. And I thank her so much for her hard work.

Thanks Letty

Than you for all your help, Gem. Super!

Gem was so helpful when it came to getting things set up. She deserves to be recognized for her polite attitude and professionalism. Thank you Gem for the help.

Awesome and very helpfull. Thank you Gem for everything.

I stopped by on 4/29/2023 to inquire about a storage space. I highly recommend that you speak with the property manager Kimberley. She's extremely knowledgeable about the property but what highlights my experience was her fantastic customer service skills. If anyone here has any questions I highly recommend that you speak to Kimberley. Even tho it was out of my price range but her customer skills it's worth writing a review about. Thank you again Kim.

Great Service Leslie provided. She helped with all my question that i needed answers too.

Leslie was very helpful in finding the right size storage for my belongings in a perfect location.

Great customer service from Leslie.

Theirs this man there I don’t know his name, but he’s super super rude. Did not want to help me, I arrived 1 hour before they closed, (5) and he did not want to help me whatsoever he told me he had his car turned on and he was ready to (dip) what language is that? Horrible experience.

Letty was super helpful today!

Great storage facility. Always clean and neat. Kim is very helpful! I needed to scale down and she was very helpful in trying to accommodate my needs. Excellent customer service.

Kim is amazing, great customer service skills, I left several messages and Kim responded back efficiently and helped to take care of my situation regarding my account! Just a tip anybody going in who is In need of assistance ask for Kim she is very knowledgeable and friendly. Thanks Kim great job! 👍

Kimberly was amazing; she helped me find the perfect storage unit for my needs . Super friendly and knowledgeable.

Shaqunna was amazing. Made this a easy process for me. Thank you

The çustomer service is beyond great. Thank you shaquanna for everything.

Shaquanna is the best and a wonderful property manager! Always there when we call or in office. Makes sure our storage unit is working for us! This place is always spotless smells great and well maintained! You can see she goes above and beyond and does a great job at it! Customer service is key when dealing with humans and Shaquanna has it down packed! I have recommended this place a dozen times before and will continue

Shaquanna saved my butt. I needed this last minute and she made it happen fast and easy. Thank you shaquanna

Friendly and nice! Clean and convenient.

Letty helped me and my husband today & she’s the greatest help! Super knowledgeable and made it super easy! Very clean storage & safe ☺️

Shaquanna was very patient and informative. We need kind ppl like that serving clients! Thank you so much for helping me get situated.

Shaquanna was great! She got me the BEST DEAL! Very sweet and a ppl person.

Shaquanna is the bomb!

shaquanna was amazing very quick and easy move in will recommend

Thank you soooo much shaquanna. Appreciate all your help.

Shaqunna was very helpful and knowledgeable. Thank you

Shaquanna was so kind and informative! They gave me a full tour and answered all of my questions- I will 10/10 recommend this location and staff!

This was the best customer service experience I have had in a long time. Shaquanna was exactly the right person I needed to speak with. She took perfect care of me, explained the rental process and walked me thru facility operations. I couldn't be happier. Thank you so much!

Shaquanna is great! Always helpful and knowledgeable! She’s always there when I need her! She keeps her property very clean and smelling good! Love her and this company! Will highly recommend

Just wanted to leave a review on how I tried to get into the John Young location today but I was unable to and I was sent to the Mills Ave location where I Mrs. Q the most lovely lady I have ever met did her best to help me she went above and beyond reaching back out to me to continue to help with information much appreciated keep up the great work!

I could not have been more impressed with Jeremy, the facility and the ease of operation of this Public Storage. Jeremy has the best customer service skills of anyone I have worked with in years. He showed me several units, he explained procedures clearly for renting space, he was extremely patient and called me when the size we needed became available. It is a pleasure to rent from Jeremy and this location in Maitland. The best!

Shaquanna was very helpful, highly recommend!

Shaquanna was great helping me with my move in

Shaquanna was really helpful in finding me the right storage unit for me! Easy and simple process, and even better customer service! Highly recommend, made my move in process great 😊

Shaquanna was very polite and knowledgeable! She made our move in very easy today! Thanks for your great customer service and a wonderful storage experience

Shaquanna was wonderful to work with. Knd, well mannered, greeted me with a Smile 😊 and was very helpful with storage and product information.

Shaquanna was amazing helping me get my storage unit!

Shaquanna is the best. Ive rented here on 3 separate occasions and they were always polite. Shaquannna adds the friendly and makes everything quick and simple. I greatly appreciate her.

Shaquanna was amazing to work with! I definitely her to anyone who is in need of storage services. She was very knowledgeable and friendly! I will definitely use her from now on! Thanks for the amazing customer service!!

Shaquanna was amazing this morning she answered all of my questions, gave me a great tour and the units were all clean.

Thank you Shaquanna for all you hard work with helping me!

Shaquanna was a big help for me today! I appreciated all of the time she took with me and helping and making my move in fast amad easy! Property was clean and well maintained

Shaquanna was fast friendly and efficient. Thanks!

Shaquanna gave amazing service! Helped me out a lot. Polite and good quality storage.

Shaquanna was amazing made my move in very easy! She’s fast and knowledgeable! I will recommend this facility

Let me start off by saying this is the best customer service experience I have ever encountered. Tisha is so well mannered, nice, funny, and neat. She knew exactly what I wanted/needed when I described my home. I would recommend her to anyone. She definitely knows how to make a bad day turns good within seconds of meeting. Thank you Tisha for a great first time experience see you again soon

A young lady name Tisha was extremely helpful and courteous at Public Storage in Mills. I was looking for temporary storage for a few bedrooms we are re-decorating. The property was clean the unit she showed me was a great size and was also clean. Will definitely be going back to see her at that location soon. Thanks Tisha

Shaquanna was a blessing this morning! I appreciate everything she did for me! Truly went above and beyond to make my move is easy! Thanks Public Storage for such a wonderful person to help me in my time of need.

Letty was great very helpful

I Would Recommend This Location, Princess Was Very Friendly And Helpful .

Property manager Shaquanna is very nice and pleasant. Property is well maintained and clean. Restrooms always clean and accessible! I would recommend

Ms Q was so patient, I had a lot going on with moving and she was able to walk me through the process of renting a storage unit with ease. Impeccable customer service skills....

Shaquanna was awesome and pleasant

Shaquanna was a great property manager! She made our day very easy! Great place to store your things

Shaquanna was very helpful and the property was spotless

Shaquanna was amazing with the initial start of this reservation and was so helpful making sure I was comfortable and got me settled.

Shaquanna was Fantastic!! She made my move is very easy! Great customer service I would highly recommend using Public Storage.

Shaquanna is the BEST!!! She made it super easy to open a storage unit. I came in the week before and talked to her about a 10x15. Came back week later and it was gone. She had a 7x10 open that I took just bc I need to get space. She said if anything comes up for a bigger unit I will call you and let you know. We got back down to the office and she looked at her sheets again and said you know I have this 10x10 but it is on this now list bc the lock is sort of tough to move. She said you can have it if you do not mind the lock being hard to move. She took me up to the unit and the lock was not even hard to move. Shaquanna really took care of me by getting me this 10x10 which is the perfect size for me. She is a PRO and really enjoyed the time with her getting the unit setup. She is a sweet. Looking forward to seeing her when I go to the unit to drop or get stuff out. Howie

Shaquanna is diligent, efficient and helpful ! Wonderful hospitality and guidance through the process ! She made it seamless and enjoyable !

I love this store always quiet and clean and Shaquanna is always a blessing each time she helps me HIGHLY RECOMMEND all public storage properties!

Shaquanna is the BEST! Extremely professional and helpful!. I recommend this location just because of how helpful she is!

Shaquanna was awesome! She's been a great help with my move in process.

Shaquanna was extremely nice and helpful. It was a super easy experience and I recommend anyone to use this public storage.

Melissa is always pleasant!

I had a wonderful experience with this location. Shaquanna took me to the unit that I had selected online. When I saw it I realized that it wasn’t big enough for me, so she helped me to find the right place for me to keep the amount of things I needed to keep in storage. She was so incredibly helpful and so kind and had a lot of patience with me since I didn’t really know what size unit I wanted at first. She guided me on what would help suit my needs. It makes me feel good knowing my things will be safe here at this location and it’s easy to get to. I will definitely recommend this location.

Thank-you so much Shaquanna! You are so amazing, your help was needed and I appreciate your dedication to make my move in smooth and successful. 5 STARS TO YOU!! keep up the good work, you switched my stressful day to more at easy. THANK YOU AGAIN..👍🏽

First off let me start off by saying the office was clean and smelled great!! I knew I wanted to rent from here! Then I met Shaquanna! She was absolutely amazing I mean really great with helping me find my unit! She didn’t have a small enough unit for me at her location but that didn’t stop her! She searched in my area and found the perfect space for me at a great price! She even walked me through the erental process! She has great energy and eagerness to helps others she’s going to go far with this company I can tell! I wish I could give her 100000000 ⭐️’s but I guess this 5 star will do of now! We need more Shaquanna’s in this world!!

Ms. Q was absolutely amazing. The expectation when utilizing this type of service is that you'll get bare minimum courtesy and assistance. Ms. Q blew me away with her friendly demeanor, willingness to assist and direct me in my time of need. If she isn't already, promote her to a senior management position. She is a shining example of professionalism and kindness.

Shaquanna was great and helped me out finding the right room for me. Also gave me a great rate for the locker. Couldn’t be happier.

Shaquanna was awesome!! She was very helpful and patient with great customer service skill! I will definitely refer a friend!

Was calling inquiring about storage units and Q was very knowledgeable and detailed about the units. Great customer service all the way around.

Vanessa was helpful, accommodating and friendly!

DO NOT RENT HERE We have furniture in storage here for a few months and when we went to clean it out EVERYTHING was water damaged. Furniture had to be thrown away. The response from the manager was “that’s not our fault” and she refused to help us Their building maintenance is non existent. If you’re looking for somewhere to keep your stuff safe with even a moderately friendly staff, go somewhere else.

Every time I come in I am greeted with a smile. Deanna always is super helpful and is the best!

Amazing customer service!!!!

Deanna is a superstar at the desk. I had a problem on move out day and we couldn't have sorted it all out without her. Cannot recommend this location highly enough. We even had a great time telling life stories! Sorry to not see her more after moving out!

Excellent customer service by Deanna.

Deanna's customer service is the best! She did everything within her power to make this experience smooth and efficient. 5 stars to Deanna and Public Storage on Mills

Deanna is the absolute best to work with!!

Ms. D is always helpful and greets me with a smile and a wave every time I need to pop into my unit

Property manager Deanna is a pleasure. She is always so pleasant and helpful. I have had units at several other Public Storage locations and this one is the best by far.

Deanna was amazing and made everything so easy for our unit transfer!

Ms. Deanna is such an amazing woman! She is very thorough, kind, friendly, and knowledgeable of her job! Her recommendations were impeccable and her customer service skills were top tier! She assisted us with ease and made this transition so smooth for my church family! Thank you again!

I had to get a storage unit to keep the belongings of my dad who passed away unexpectedly. this property is close to my home so I tried here first before anywhere else. From the moment I walked in, Deanna went above and beyond to make sure I got exactly what I needed, showed me to my unit so I wouldn’t get lost(lol), and was absolutely amazing and kind. I will recommend this location to anyone because of her great customer service!

Well-maintained place with helpful attendant.

Miss Deanna was super helpful and nice when we checked in! Clean place.

Deanna was great! We are excited to rent here!

If you’re looking for a place for storage this is the one right here! They are all so nice very helping. Great communication. Deanna helped me so much. And was very patient with me. It’s very safe and is a secured property. Defiantly recommend this public storage to everybody

the facility is nice and clean and Deanna was extremely helpful

Great service, Deanna is fantastic! Easy and convenient place for storage.

Thank you for the great service over the years and Ms Deanna is so professional and kind!

Deanna is the absolute best. From helping every step of the way, her customer service is above and beyond. She is so kind, thoughtful & helpful. Willing to take the time to answer any questions you may have. I honestly feel very blessed to have met Deanna. She has made my storage experience at this location greater than any expectations I’ve had. Thank you to Deanna!

We have had a really great and helpful experience thanks to Toni! She made everything super easy and convenient for our move-in and took time to help us in every way that we needed!! (: great and convenient location as well, easy access and very clean! Another shoutout to Deanna for being so helpful! She was very helpful during the move out process. Love the staff here!

I’ve used plenty of storage facilities but I think this may be the best. I always felt safe there, it was very well maintained, and I had no issues with entering even after normal workday hours. Typically, carts were regularly available and the two elevators moved at a good pace. Much appreciation to the manager Deanna who had answers for everything. It was simple process to end the rental and I feel comfortable recommending them to anyone.

Ms. Deanna was kind and took great care of everything. Facility is clean and nicely maintained. I fell very safe while visiting.

ShoutOut to Deanna‼️Amazing woman made it extremely simple and extremely detailed with instructions🤩👑👏🏽

Big shoutout to Deanna for being such a great property manager! She always has a smile on her face and is always so helpful. Thank you Deanna for keeping the property clean and safe!

Very clean facility and Deanna was super helpful getting everything set up!

Deanna is such a lovely and friendly person and is always available to help with your storage needs. Service here is above and beyond!

I had a awesome experience with Ms Deanna, she was the perfect person to walk us through this time of need

Dianna, property manager was wonderful! Honestly, if every place have people like her this world would be a best one! Thank you for all your help Dianna!

Miss Dee was an excellent and is an excellent property manager. She was fast and friendly at the same time. I recommend five stars if more than I would’ve added more.

Deanna gave such a phenomenal service during these challenging times! Her personality is warm and inviting, it felt like family! I’m so happy I chose this location and I will definitely refer my friends here when I need!

Great customer service! Deanna has been awesome to work with at this facility! Very professional and courteous!!

Ms. Diana was super helpful and made the process was fast and easy. Thanks!

Deanna was super nice and pleasant to work with!!! The place was very clean and in order she was super helpful in meeting my needs!! I’m Super sad that she didn’t have the size storage I need but I will keep her in mind for the future!!!

We want to thank Deanna for making it super easy and quick to clear out the house!

Deanna was great to work with and the storage facility was in good shape.

Deanna and ashley were great!!! Great people service

Deanna was amazing come see her !!!!

Deanna did a great job. I appreciate the service.

Deanna has helped me so much with my unit! I can sleep sound knowing my belongings are safe and sound at the Mills Public Storage!

Excellent customer service from Deanna. Very helpful and knowledgeable.

Great storage building, nice staff, and very helpful, especially Deanna.

I came to the property yesterday to rent a unit but ms Deanna didn’t have the size I needed but her personality and customer service skills and willingness to help was the best I have ever encountered if she ever has the size u it I need I will definitely be back to mills to rent from her!!! ❤️ Sincerely a very satisfied customer!

Deanna was awesome!!! Found me a better price!

Miss deanna helped me greatly and showed me how to get on the app to pay my bill

Deanna was a lifesaver! Thank you for your assistance and for helping me out with my urgent situation. Staff is friendly and helpful.

Miss Deanna helped me so much and especially when I most needed it! She is a keeer as property manager!

Deanna, the property manager, is absolutely wonderful. She was so helpful and went above an beyond as we were unloading our things. I'm so grateful

Deanna is awesome she help me get everything done easy thank you!!! She the best!!!!!

I like that it as access codes for you to get in and out . Staff is super friendly.

Deanna is great to do business with. Love storing our belongings here!

Had a great experience at this facility. Michelle, at the front desk, guided me to easily and efficiently select the right size storage unit for my needs, which ended up saving me a lot of money from what I thought I needed. I definitely recommend this location.

Love this storage center. Its super convenient and Toni in the office is very helpful and kind. I'm often there with my baby and she always greets us and has often helped me move some things when I am there working.

I was responsible for my organization's move-out, and it could not have been a more pleasant experience. Toni went above and beyond to help both me and another woman who was moving out of her space next to mine. I will definitely rent space here again if I need it in the future. Thank you for your help, Toni!

I have been here for years at this facility and this is the absolute best manager I’ve seen. Diana is definitely a keeper please treat her well

Toni was so helpful, friendly and informative in my whole rental process here. Really happy about the experience and will let everyone I know about this storage space!

Came in the other day to look at prices for a move in a few weeks Toni was the lady I talked to very nice great customer service but for the size I need the cost just wasn’t in my budget

This is my first experience in public storage and I am thrilled- it has been easy and convenient so far. Toni is beyond helpful and made sure I got the best deal for myself and was well taken care of. The facility itself is clean and organized, and I have not had any issues. Thank you Public Storage!

Each time I visited this location I'm greeted with a warm welcome from Toni and each time I'm never disappointed. These lady is always so helpful and understanding and easy to talk to. Toni is always willing to go above and beyond and is a great at multitasking. Her hard work and dedication to her customers should never go unnoticed. Thank you Toni for all that you do!

Been at this location for years and never have I had better customer service until now. Toni is the absolute best! She is super helpful, accommodating and has the place looking better than ever!

Don’t rent here. I have used this space twice. Never again. People live in units. Bathroom is barely open and often gross.Poorly maintained. Debris on floor is there for around 3-4 months. Costumer service is a 3 hour run around. Store elsewhere.

I love the cleanliness of this location. Toni the Property Manager was super helpful. It just so happened that a larger unit opened just as I was starting to move in my stuff to a smaller one. I asked her if I could transfer to that one. She helped me quickly transfer to that new unit and I'm so happy with it. Thanks to Toni for being so friendly and helpful!

Excellent facilities: clean, well-maintained; secure location. Friendly staff! Toni is awesome!

Toni was so kind and helpful! I’ve never had a bad experience at this place and would recommend it to anyone needing storage in downtown Orlando

I go to my storage unit about 4 times a week and it’s always a pleasure seeing Toni. She always has a smile on her face and is very cheerful. She was able to answer all of my questions and since she’s started at this location everything has been great!!!

Excellent storage facility well managed by Toni!!!

Great customer service.Kept in contact when I was looking for a specific unit and always helpful.

Terrible customer service. Luis kept running over everything I was saying. Kept asking me arbitrary questions I already gave him the answer to and then proceeded to gaslight me and hung up on me 3 times.

Excellent customer service!!!!! Best Place!!! We have 2 units and drove down from Michigan to meet cousins and empty both units since the passing of our MOM!! Luis is the Best mgr I know!!! He provided us with all info needed to handle the empty of units. I’m Fred from Michigan!! Our cousins from the Orlando area are. S. Henry & N. Jablonski

Toni was awesome and helpful!

My experience with Michelle was excellent. She was caring, kind, and knowledgeable about all aspects of the leasing process. This is the third time that I’ve rented from Public Storage, and my experience today has been the best thus far!

Michelle at public storage was a great help getting us a into new storage unit because the one we choose was to small she showed us to different options and was able to get the size we really needed thanks again for all your help Michelle!

Michelle was very helpful in getting us registered and settled into our space. Very clean and convenient with indoor parking and available carts for moving stuff.

Very nice & helpful. Good customer service.

Darlene is the most hard working public storage employee ever she makemy experience so much better she always speak with a nice tone and she is also always happy and she make me smiles every time I walk in there

Very clean property and great customer service from Darlene very nice and very helping 👍

Darlene is always cheerful, friendly and happy to help. Very helpful and guided me in the right way. Thank you for your patience and taking the time to get me set up to a larger unit as I arrived from out of state.

Darlene was literally the sweetest and most helpful person. She made the whole experience easy and quick.

Darlene was quick, helpful, and competent. Easy experience.

Darlene is the best and is so helpful.

Horrible experience. Bait & switch. Paid for unit then went upstairs to find the housing on the lock was damaged and unusable. Then was told I could upgrade to a different unit for an upgrade fee and that no refunds are possible without approval. When asked how I get approval, I was told the boss wasn’t in. Odd that the boss called to interrupt the transaction just minutes before. Lied to, charged for a unit unavailable and no refund options. What a scam! Cheaper to just rent an apartment for storage!

Facility is ok as far as it goes, but their online billing/autopay policies are brutal. There was a snafu with my bank (unexplained to this day) during one particular billing cycle and before I even knew there was an issue, Public Storage had charged me $100 in fines/fees, put a facility lock on my unit, and threatened to put my belongings up for auction. Would not release the lock until fines/fees were paid, and this was after a previously spotless payment record. Property manager was unhelpful and calls to her boss, the district manager, were not returned. Exceptionally poor customer service. Would not recommend.

Very accommodating & extremely helpful

Had such a great experience at the Public Storage! Darlene was such a big help. Very clean storage units! Would highly recommend to anyone !

Darlene is such a sweethart she is a good worker and she keeps the place cleans and she handles her customers well. When I go there again I only want Darlene to take me because she is very amazing of what she does.

This place is so amazing, Darlene is a hard worker and she gives good customer service she always make sure I'm straight and every time I go there I want Darlene to handle.

Their Staff Is Always Polite & Friendly & Are Very Efficient.

Very professional customer service the employee George was very patient with me and answered all my questions and i did have alot of them lol. He definitely made the experience painless

George provided exceptional customer service. I definitely appreciate his assistance.

I came in unsure of the exact size unit i needed George help me to determine it and it was spot on great customer service definitely recommend this location to everyone

Easy reservation, check in, move in. All my needs were met. Very good customer service and this is the Best location. Very grateful. Note: if you are reserving a smaller unit, make sure it’s not the tiny lockers. And the 5x5s at this location are really 4.5x about 4’, not a true 5x5. I rented at another Public Storage and the 5x5 was bigger. For the price, location and climate control, I can’t complain

Pricey, but clean. The staff is friendly and easy to work with. 6/4/202: I'm adding to my review from a while back. Mike was so helpful today and I wanted to say he has been the most friendly front desk employee I've seen here in a many, many years. He was here a year or two when we switched units, and then I didn't see him for a while, but now he's back. This is the friendliest Public Storage we've ever used.

Great location however they need to repair the elevator. It has not worked correctly for months but they can raise my rent. The local staff is great. So to the management, fix the elevator!!!

Great place, clean, A/C, great manager, easy access. . .

This location is the cleanest I’ve ever been, Mike is very helpful with absolutely anything I need and goes the extra mile to ensure that I am a happy customer.

Best service! Best location! By far the best public storage I’ve ever been too.

My Dauther has a unit at this location, every time we’ve gone by Mike provides excellent service. He knows ours names and always helps in time of need.

Public storage is really good

Mike is the best at his job, he is professional and makes you feel like family from the moment you walk in the door. The facility is immaculate!

Mike was especially helpful, and he laid out all we needed to do. The place looks good, with elevators and a bunch of platform carts. We'd come back again!

Mike crushes it with service. Going above and beyond what’s needed. From making you feel welcome to going with you in order to determine if what you have will fit in a more affordable unit.

Michael is professional, easy and light at gettingnyou in and out. And I love his personality! Thank you!!!

I would recommend this property to anyone that asks. Mike has been nothing but great since I moved in! He is still amazing.

Thanks for storing my memories!

Latisha was very helpful in showing me all available unit sizes, and working with my price range. We discussed what all I would be storing and for how long, which was actually very helpful in determining an accurate storage space. Five stars!

Just rented a unit. Mike at this location was very helpful. Friendly, courteous. Great experience

Clean location, great customer service!

Edith has been so helpfull with a recent billing issue.

Mike was amazing! Showed me multiple units and answered all of my questions. I was in and out with a storage unit quickly! Great customer service. Thanks again!

Friendly and accommodating staff. Great experience so far!

Very convenient location for me but particularly I was impressed, in fact decided to rent, as a result of my experience with the extremely helpful staff. Nina was very knowledgable and friendly and had a satisfactory answer to every question that I had. I've rented storage places before but I have never been as pleased as I am with your staff. I think Nina went above and beyond!

We rented a 10x10 unit at the Mills Ave location this Sunday. What a pleasant experience. Michael presented the options and helped us decide which unit to rent. We came back in 1/2 hour with our first load of items to store and are very pleased with the process and facility.

Siempre. Buen servicio gracias

Staff is friendly and knowledgeable. Facility was clean and kept up 👍🏼

I received great customer service! The location is central and the facility is very well maintained, temperature is cool (important in FL!) , and premises clean. The customer service was exceptional: Mike was very informative regarding procedures to rent the unit, touring available units, and answering questions. Would refer others to this business!

This is a great location with exceptional service. Mike is very friendly and willing to help in any way he can. He has made sure I am looked after since the moment I walked in the door. He even greets me by name with every visit. Highly recommend!

Great staff and clean facility.

Mike was the most helpful person I’ve interacted with. Anything that was needed he was able to provide support for. The facility is left clean and up to date. I’ve had problems at other places but it has been nothing but a pleasure here

Amazing experience with this location. The setup was seamless and so much faster then past experiences with other companies. Mike had us with a great unit and made sure we were well looked after. Would highly recommend!

Tish was really nice. It was a pleasure meeting you today. Great personality thank you for everything Tish.

Great customer service. Would recommend!

I’ve had a storage unit here for work for 11 years, the location can’t be beat. Mike is extremely helpful and does a wonderful job keeping the place clean. He’s always available when needed and goes over and beyond!

Kind and friendly staff. Recommend to others!

I have been using this storage facility for 5+ years for work. Mike has done a great job maintaining the facility and has always been very helpful whenever I am in need of assistance. It's in a great location and the units are easily accessible with the ability to pull your car right into the facility to load/unload.

Mike was awesome in helping me get set up with my unit! Very clean and super convenient.

Mike is so great to deal with and has helped me with all three of the units i have had and currently have at the facility. He does an exceptional job and always contacts me when i have deliveries that arrive unexpectedly. i am so happy with the facility which is always clean and the other staff members are just as friendly and accommodating as Mike!

Thank you Mike, fantastic service!

Can I park an utility trailer at this site. How much does it cost?

Really great folks on staff!

Great location and very clean! Mike was very helpful in discussing with unit would be good for me. I've rented many storage units over the years, and this one is top notch!

Is this closed? I have tried three different phone numbers. None are functional.

Great location, Mike always provides excellent customer service!

I once was in such a hurry to get seemingly a thousand thing done that I left my favorite backpack in my storage unit. Instead of taking it with me when I dropped by this location. But I could not for the life of me remember if I had left it in the unit or (God for bid!) placed it in the storage unit. Panicked I called the property managers desk. When Mike the Property Manager answered, I explained why I called and he agreed to quickly check for me. Just the fact that he was willing to do so relieved my panic attack. I called back a few minutes later and he reported that he saw no backpack. But I was still grateful that he was willing to go and check for me. I still bit my fingers until I could get back and retrieve to my delight my favorite backpack was inside my storage unit. Now I have to admit that I have read the other reviews and a large number of other customers agree with my assessment of Mike the property manager at 1023. in that he apparently has an untiring professionalism as he has been at this property for some time. Mike explains anything I need to know and answers all of my questions to the best of my knowledge honestly. This location is clean and close to home. I have been a loyal customer for 4 years now. So, it is from my heart that I would give Mike 10 Stars if I could instead of just five. I am very happy to know another reliable person in Mike the property manager at 1023 North Mills Public Storage. Truly, R. Taylor

Mike was super helpful and very nice!

Nice facility, got my supplies needed to pack up thank you for the help...i would definitely recommend this place!

do you have any 10x20 units available? Can you tell me monthly rate?

Mike is pretty cool and easy going. Happy with the service here.

Very easy to reserve online and complete everything onsite after seeing the unit first. Mike was very professional and friendly.

Great experience Tiphanie was knowledgeable and informative - appreciate all the time she took to cover all the details.

Quick n easy proceso

Great location, friendly staff, Tiffany was an awesome help.

The girl at desk a very helpful.

Great place to rent a space from, tiphanie was great

Jose gave the best service that I needed in a difficult time of moving. Not only did he help with finding the best location for our apartment's furnishings, but gave a great price that saved my day! If you're looking for quality storage services, go see Jose at Public Storage on Maguire! :)

I want to Thank Store Associate Tiffany and District Manager John for helping me resolve an account issue regarding my February Invoice. Thank You both for your quick response, I appreciate your excellent customer service.

Although Ronnett was very nice and professional; this place is not clean or safe enough for me to do business with. I gave 5 star when I moved in but the reality is the same bugs weren't cleaned up even after having my unit there for three months. The same roach was there the entire time in front of my unit. I have rented from other PS locations over the years and this one if the DIRTIEST!

Michael is fabulous and amazing. Every time I come in, he is always so happy to assist me with everything that I need. He is always so polite when dealing with me. Anytime that i need a storage, Public Storage will be on the top of my list.

Rhonnett is always super helpful and does a great job!

Rhonnett was helpful, friendly and accommodating. Thank you!

The experience was great! Ms Rhonnett was very professional, enthusiastic, and great to be around. She made something as mundane as renting a storage into a pleasant experience.

Rhonnett was very helpful!

The ladies that work at this facility are most pleasant and helpful!!!

Five Stars for this experience! I was dreading the whole process but Rhonnett made it smooth and easy. The price was cheaper than I was expecting and the location was perfect for me. I'm feeling lucky I found found them AND saved 50% off my first month!

Rhonnett was absolutely AMAZING! She helped us quickly and effectively and has a great personality and made the experience a pleasant one! Thank you so much for helping us out!

Very easy and smooth move in and out process. Rhonnett had great customer service and was very informative! Rebekah Youngs

once I choose this location online and reversed a storage I got call the property Manager Rhonnett to confirm and answer any questions I had. I got there 30mins before closing some way some how Rhonnett was able to assist myself, two other customers, and answer the phones at same time . I was able to get quick, speedy, detail info and the keys to my storage. I got lucky with a first floor unit near an exit SWEET! Very clean and great space for what I need. Thank you

Rhonnett was awesome! She was very thorough and pleasant. Great experience. She made sure she covered everything and that I understood. Definitely recommend this location and Rhonnett. Thank you!

Rhonnett is a very hard working employee always there when need her, a very important asset of the public storage company.

Finally found a storage that I'm pleased with. The property manager Rhonnett was very helpfull. I was extremely pleased with her demeanor and customer service. Love that woman😎

Got all I needed and quick. Super friendly staff (Lindsay).

I love the location, facility and the customer service from Rhonnett was excellent on scale from 1-10 I gave her 12.

Rhomett was wonderful! So much useful advice

This Public Storage is an excellent community partner. Parking is at such a premium in the Mills/50 District and they always allow our business to use their parking spots.

Rhonnett was/ is amazing!!!! Amazing customer service and went above and beyond to take care of me. I am moving and she helped make my first storing experience convenient. I strongly encourage anyone to go to the this storage and have Rhonnett help you! By far one of the best customer service, I've ever had...seriously.

Prices too high to park car

Rhonnett was very helpful and so friendly. She walked me through the process of switching my unit over and throughly explained everything to make it a quick and easy.

Rhonnett was very helpful and patient in recommending a unit that would fit for the items i described to her c:

Rhonnett was great, she assisted me obtaining the storage here at the mills location. Quick fast and very thorough. Recommend this location.

Competitive pricing on large Units, Very Clean Location, and very helpful employees!

Rhonnette was friendly and helpful and processed my reservation easily.

Very helpful and clear. Provided answers for any questions and got us moved in, in no time. Thanks!

Rhonnett was courteous, informed, delightful, and patient. Excellent customer service that ensured me my best deal.

Loved this place!! Rhonnett is amazing !! I will definitely come back whenever I need to.

Kind, courteous, and clean. Oh and local. Very happy with my experience.

Rhonnett is excellent. One of the best PS managers in the country! A true professional. She understands the market, and cares about her customers. Thanks Rhonnett!

On (7/24) Ms. Rhonnett was a big help to me. I came in a little after 5pm needing help getting access to my storage unit, and though she was on her way out she stopped to help me. Not sure what I would have done had she not extended herself in that way, thanks for the great service!

I was greeted with a smile and a warm "Hello ".Rhonnett was very friendly and informative as she showed me the space. She answered all my quedtions and even anticipated my concerns. The process was a pleasure.

Rhonnett is a great property manager she is very very sweet beautiful smile love her

I have never had a more pleasant experience than I had with Rhonnett. She went above and beyond to make sure I had everything I needed to close my storage unit and made sure I was taken care of- even after hours. it's so nice to see people who take such pride in their work and creating a great customer experience. I almost wish I didn't have to close my unit!

Rhonnett was a sweet heart who helped out a lot! I am very greatful. Wonderful service!

I've had an awesome experience at this storage facility because of the incredible service Rhonne has provided me. I've never seen her without a smile on her face and she is more than eager to help.She has helped me on several occasions. I highly recommend working with Rhonne, she's a delight!!!

Very professional service and very very courteous rhonnett is the best

Rhonnett is the best agent ive worked with ever ive had storage units across America from portland Oregon to Denver Colorado to here and she is the best i have the privlage to work witb

Omg by far the best experience I have ever had at a storage place. Rhonnett was super friendly and helpful. I will definitely recommend this storage unit to others.

Just as we were thinking of moving our things to another location, the company hired Rhonnett and things began to change for the better. We were very frustrated with units being too hot (not enough a/c), the overhead door being broken for so long and never a 'working' cart available. But yet, out rent continued to increase.We were not happy, to say the least! Then, Rhonnett came to the property and has taken ownership! We have been extremely impressed with her professional attitude and her willingness to assist in any way. The door has been repaired, The a/c is cooler in the units. There are now workable carts. And most of all, there is someone there that gives excellent customer service and that cares about the facility. Thank you Rhonnett!

Reserved a unit the night before, did the express check in and was all set to go when I walked in. Rhonnett greeted me upon arrival and was so nice and helpful thru the whole process. It was fast and easy which is much appreciated.

Rhonnett did a great job. She is very friendly and quick. We rented our space in less than 15 minutes.

Rhonnett is the most sweetest, generous person that's works for this company!!! She also has great knowledge on everything if you have any questions to ask her. This storage place would definitely not be one of my choices to trust my belongings if people like Ms rhonnett weren't working there!!! She is just an all about awesome employee and because of her I have referred some people to this specific location!!! Thank you rhonnett for all you do your amazing!!!

Very nice property manager was clean and simple and easy to make arrangements. Pleasure to meet her

Rhonnett rocks! She is always so friendly and helpful!

Rhonnett is awesome! Always so helpful with a smile every time!!

Rhonnet offer me great customer service. Thank you.

Rhonette was completely awesome! And thorough with everything! The unit was definitely what I needed!

Rhonnett was very helpful and informative! Great customer service and very professional !

We just dropped off some items for a friend at this facility. I have to say that the young lady at the customer service desk was extremely friendly and very helpful since this was our first time. Rhomett was a great help and very vibrant. Thank you for making our visit less stressful 👍

I just started my rental on a 5x5 locker and was extremely impressed by how helpful Rhonnett (the property manager) was in helping me to choose a space of the right size, finish out my paperwork, and get set up with a lock and cart. It was a super pleasant experience and the facility itself is clean and easy to get into/out of.

Rhonnett was amazing!! She was very sweet and helpful, she explained everything in great detail and is very friendly.

I recently had a misunderstanding with one of the employees, but Rhonnett quickly resolved the situation and was extremely pleasant to work with! She is an example of what great customer service looks like!!

Fast, informative, proactive and very polite customer service from representative Ms. Rhonnett. Thanks again. 😃👍

Rhonnett is so awesome! She went above and beyond to help us out & we were so appreciative of her service.

Rhonnett was a phenomenal representative for Public Storage she was very welcoming and polite. She went through the information at our introduction session in detail. Her attitude was kind and flexible, even to the point that when she saw we had several items to unload and only a short amount of time she worked with us to make sure we can unload all our items and get it locked away safely thanks it for being so awesome!

Rhonnett is wonderful with her customer service and overall willingness to accommodate. She's pleasant to interact with and very helpful. Very pleased with this location and its management.

Good location and set up with clean units in good repair. Pricier than some facilities, but is climate controlled, and compares well to most. Both loading bays and elevators operating at the same time, cleaner floors outside of storage units/ walkways, and restroom access for customers after office hours would rate 5 stars. However, always rating 5 stars is property manager Rhonnett whose professional and courteous demeanor is always, always on point.

Rhonnett /Manager is very friendly and professional makes everyone feel welcome in the facility. The facility was very clean.

Rhonette are Wonderful, welcoming and helpful with smiles and professionalism with accommodating making sure we're her customers are satisfied with all storage services needs. They do accept military discount. And definitely try using online reservations. Nice clean environment easy access to restaurants and fuel.

Rhonnett was a great help.

Rhonnett was so helpful!!! She was sweet and went out of her way to help me.

Rhonnett is a dear she helped me and my husband get settled right in and it was all under 30 mins. The staff was equally on point they were patient and caring and most of all everyone was respectful. Thanks guys 😘

Rhonnett(office manager) was great very helpful and the process was quick

Rhonnett at Property #08762 saved the day with being so friendly and accommodating!!! Excellent customer service and this is why we chose this location for our storage needs! Thanks again, Rhonnett!!!!

This being my first experience renting a storage space, I've been impressed with the facility and very impressed with management in the form of the dynamic Ms. Rhonnett. The whole place is clean, functional and well organized. Rhonnett answered questions before I could ask them. She made the process of renting at public storage as easy as possible. I would highly recommend renting space here.

very happy with the space/unit provided last Friday by Rhonnett and she was very diligent and nice.

Nice facility, well maintained, super friendly staff. I will give Rhonnett serious props because she worked well under stress, maintained a professional demeanor at all times and answered every question I had without hesitation.

Rhonnett is very nice. She explained everything I need to know. I like the convenient location of the storage. Thank you so much!!

Rhonnett was very nice and she got me in and out fast u need more workers like her thanks rhonnett

Great staff and extremely helpful, thanks to Rhonnett and Jose!!

Rhonnett was very prompt and helpful when it came to helping me decide on a storage unit. She was very personable and innovative on how to help make finding your storage unit too!

Rhonnett is fabulous! She showed me the ins and outs of everything and carefully walked me through all of the paperwork. Excellent facility!

Just stopped in and met the newest office manager, Rhonnett, and she is SO NICE. Has a warm smile and doesn't rush you or make you feel like a nuisance. I was also in the office while she happened to be on the phone with a customer who was ending their lease. She was so kind and helpful and patient; I know that person on the other end of the line didn't feel any sort of animosity or anger. Definitely the most pleasant experience I have had with office staff in a long while. The building was clean and comfortable and well lit too. Couldn't ask for more!

Rhonne the propert manager was a good help ..she gave us everything we were looking for and a good costumer service

The property manager Rhonnett, helped a client and a homeless person at the same time. Yesterday I transferred my unit from a smaller unit to a larger unit; I had made a reservation online and all the paper work and documentation was all set up ready to go when I got there. The paperwork took about 5 minutes and she explained everything thoroughly to me. ... While in the process of moving my items, I noticed I had a mattress that I no longer use. I wanted to unload it and posted an add on criagslist for a free mattress. Several people called because it was in such good condition, but one lady stuck out to me; she was crying over the phone because she really needed the mattress. I told her to come by and over the phone I asked if she had a truck, something stood out to me for some reason that she might not have one... instead she had a minivan. Once this woman arrived, she had told me that she had hit hard times, and was hoping to fit the queen size mattress into the minivan to sleep on it. While in the van! It was closing time, but Rhonnett went above and beyond and stayed behind in order to keep the loading dock door open so that this woman could have a more comfortable sleep that night. Rhonnett even helped the woman get situated and lead the way to moving the mattress into the womans car. Even assisting us with getting the mattress inside which was too large to fit into the van by a miracle it fell into place.. it was tough but we did it. That woman with the van could have not been more thankful and I was thoroughly impressed by Rhonnett's actions. I look forward to many more years with Public Storage, thank you!

Rhonnett the property manager was incredible! The best customer service I've had in a long time, thank you.

Rhonnett was very nice, friendly and helpful. I would definitely recommend persons to come to this storage unit

Super great and friendly.. Awesome box deals

expensive as hell!!! FALSE ADVERTISEMENT ON WEBSITE. BEWARE!!

Karlene and Rolanda we're great! I came so late they were about to close and they waited for me and made sure I was well taken care of. Thank you for your patience ladies!!!!

I have been storing at this facility a few months, the manager I believe her name is Karlene moved me in. She was awesome. I would highly recommend this location to anyone in the downtown area who needs climate control for their stuff.

Came to this location because my grandson said the manager Karlene was very helpful. This location is very quiet and for the price I feel my stuff will be safe for a while. I originally was storing on fairbanks but the price became too high. This location is in the area and affordable.

Friendly staff. Karlene and Rolanda go above and beyond to make sure anything we need is taken care of. Thanks for your great customer service!

When storing at other companies I thought they were the best fit for my belongings. Until I came to this public storage, I could automatically see the difference. The property manager of this facility Karlene, has been nothing but help with explaining everything and has a great friendly attitude. I would recommend this specific storage facility to everyone!

Have used this Public Storage since around 2008. The people in the office are always friendly and helpful. The only thing I can think of that could use improvement would be to clean the floors in the hallways a little.

Very clean air conditioned location downtown. The manager Karlene does a great job keeping it clean and not to mention she is a sweetheart. Thanks!

Great Location definately recommending to all my social media friends! Karlene helped me out with my move in was very informative.

yesterday the girls in the office were very nice lately i been coming to the units and it always this bitter lady there every time I ask to use the bathroom she says its out of order how long does it take to get the toilet fix yesterday when I came inside the office to make sure I ask before I go in there the girls look at me and said go head that's what our public bathroom is for our customers . I like seeing smiley faces rather than an bitter face

The lady Laura was very nice. She helped me decide what I needed and I got a special discount for buying extra boxes. This is a nice place.

I came in today at about 10:30 and was greeted by a young lady named Rolanda and told that I will be helped in just a few moments despite my disbelief as there were two people ahead of me needing various things from her. I stop by to make a payment by chance because there are stai once a slight bit closer to my house then and this location is closer to my work but at their experience here I will definitely be back due to the nature of my job I make it a point to spot and reward and see those icy performing so well under pressure she was engaging with everyone in the room and got my account and payment for my correct storage unit the first time rather than giving me the run-around I may even switch locations that garage this is a nice benefit the house

This storage place is one of the nicest I have seen. It has a garage that you can load and unload your car or truck, it's very well maintained and doesn't really look like a storage place. Laura showed me a unit and walked me around the property, which is very clean. I would recommend this storage place if you are in need of a place to put your stuff

Rolanda was AMAZING! She showed me the space I would be renting but I did not have the money to rent that specific day. She held the unit for me to my suprise since she told me they were highly occupied. During the paperwork she engaged in conversation which entailed me to feel secure about my purchase. I will be very happy storing my stuff for my business here. Thank you!

Mami at el storage was nice.

Crystal was very nice and friendly

Prompt, courteous customer service. Clean facility.

Very friendly helpful staff. Laura and Stacey go above and beyond to be helpful.

I came in inquiring about storage because my job was wanting to know prices and information to store over stock merchandise. Laura the manager was very helpful. She asked me questions to make sure I was getting the right size. Unfortunately she didn't have the size at her location and she went out of the way to search for other locations close by. Which I appreciated, but my boss ended up declining.

Great, clean establishment. I've come in on multiple occasions for storage purposes and packing materials for myself and relatives, and always had the best experience. Staff is helpful and informative with the process. Facility is in top shape and I'm grateful for the fast, easy service. Thanks again!

amazing service, i got the unit i wanted at a great price and they have everything you need to pack my goods

This is a fantastic storage facility, the property manager Laura showed me several storage units and we decided on one that worked out well for us. This storage place has 4 floors and is very clean and we'll maintained. Prices are a little high but I guess it's to be expected for downtown. I would definitely recommend to my friends if they should need storage,

Really attentive, friendly service, the staff makes you feel right at home, they were able to get me the unit i needed at the correct price. Great location i would receive this place to everyone.

The Fascility is clean, the staff is friendly, always willing to help. I would recommend this place to anyone. They also have the best quality products to store your goods.

Great service, at first I needed a refund after buying the unit but the onsite manager Laura explained to me that it's mine once i buy it. Otherwise service is great and secure and she was very friendly and courteous.

I always buy public storage boxes for shipping, I find they are superior, Laura the property manager is always super helpful when I need anything!

Great storage, easy to get in and out fast, and good hours. I kept my drums here and never had to worry about them until I had a gig. Highly recommend.

Great service

No doubt the. Best. Deal. In town... $1 first month just what I needed..

The location is very convenient and the staff is very nice and helpful. Laura is very helpful and very knowledgeable. She always goes above and beyond to make sure her tenants have a great experience.

Laura is amazing. Location is very convenient and prices are very affordable

Pricy but well maintained and super friendly staff! They provide dollies if needed free of charge

Very convenient store. Great staff.

Laura was great customer service thnk God for her ...🙌

Laura was very helpful. Property is very convenient

I always enjoy buying supplies from the location. Michael and Stacey are a pleasure to deal with.

Each time I visited this location I'm greeted with a warm welcome from either Stacey or Laura and each time I'm never disappointed. These ladies are always so helpful and understanding and easy to talk to. Laura is always willing to go above and beyond and is a great at multitasking. I see her more when I come in but when I do see Stacey she is very pleasant and helpful. Laura is the sweetest person I've met in a long time. Her hard work and dedication to her customers should never go unnoticed. Thank you Laura for all that you do!

When I think of customer service, first thing that comes to mind is Stacey. Maybe even a little too much customer service, because I was in a hurry and she kept insisting I add this and that but I just needed a unit. I've been back a couple times and each time Im greeted with a kind smile behind the counter. Girl do ya thang!

Laura and Stacey were very friendly and helpful. The property is well kept and very clean.

My husband and I have had a unit at this Public Storage for a long time. The people at the site are always more than willing to help. The units are clean, as well as the site itself. Laura, the property manager, is always working to make sure that things are in place, that it is a welcoming area. She is a jewel to work with and to help us every time we visit our unit!

Laura and Stacey were so helpful. Helpful advice and very personable. The location site is perfect and the building and surroundings very clean and safe.

I like the convenience but I don't understand why the prices have to keep going up ??? I think once you have the unit it should be grandfathered at the original agreed price.

Bought some packing supplies at this location the other day and Laura was very helpful and knowledgeable. After making my purchase Stacey offered to help me take my purchase out to the car because my hands were full. Excellent customer service and the ladies were very friendly

Great and speedy service from Laura!

One would think that "storage is storage", but Laura and her staff have been exceptionally helpful and friendly. This Public Storage location was very convenient to my home and work. I especially appreciated the indoor loading and un-loading facility.

Laura was especially helpful. She did not attempt to rent me more space than I needed. She was very professional and made the entire transaction simple and easy. The facility was clean and well-lit. The prices were very reasonable. I appreciate the fact that Laura offered automatic monthly billing - one less thing I have to remember each month!

PROS: Laura, the property manager, was very friendly. She was also very helpful in explaining the positive aspects of the storage facility. CONS: The two biggest downsides: they wrote down the incorrect gate access code on the card they gave me. When I attempted to access the facility, I was denied access. This was problematic, as I had a truck full of furniture and movers paid by the hour. I was almost forced to unpack all of our stuff and put it back into my house--and move all over again!! What a stressful nightmare!!! To make matters worse, they have a "CALL FACILITY MANAGER" button on the gate keypad. They have two keypad locations, both of which are broken--and we were unable to speak with a facilities manager to gain access. I can understand one of those mistakes-- but both of them almost forced me into an utter catastrophe. (Sorry for the hyperbole, but having to move and pay for movers twice can only be stated in extreme language. Moving is the worst.) Luckily, another member of the facility was kind enough to let us in, after we waited for half an hour outside--sweating bullets. Additionally, the first time I showed up, they actually closed their business 15 minutes prior to their stated closing time. Further gripes include, an unexplained "merchandise charge"-- of $20 (which I can only assume is to pay for a mandatory cylinder lock--she didn't tell me she was going to charge me $20 for it). You should also be forewarned that they require renter's insurance, which would cost you an extra $12 a month, at least. So make sure you factor that into the total price. This place isn't terrible, I'm sure it's great for most people. But these are major oversights which have made my subjective experience with Public Storage so far to be pretty terrible.

This place is amazing! Laura was so helpful in getting me the right size unit I needed. Best Prices around and even better move in prices!