Thank you so much Meggan-the most convenient customer service we don’t get to have and you did that-hey guys if you looking for good public storage services check the one in Miramar and Douglas-Meggan was able to explain everything in details when I did not understand the process and she made sure I was able to get a unit on time-thank you a million.
Manager Dian was very helpful. Moved me into a smaller unit to save money. Storage here is always clean and nice. Would recommend.
Everything about this experience was great. super easy to book, convenient location, very clean and very easy to check out. App was very helpful as well to open gate.
We just got our very first storage today at Public Storage and we are very happy with the process! Dian was very patient with us and thoroughly answered all of our question! Excellent service, we are very satisfied!
“I had a wonderful experience at the Public Storage facility today thanks to Megan. She was incredibly sweet, kind, and professional throughout the entire process. Megan made everything easy and went above and beyond to help me with exactly what I needed. Highly recommend her for anyone looking for excellent service!”
Manager was very accommodating. Sure would recommend this storage
The facility and the customer service representative were good. My only issue is if they are going to charge the amount of monies the loading dock that the customers use on the back needs to be well lit. It is pitch black and unsafe for anyone back there once it gets dark.
Dian was extremely helpful and pleasant. This was Avery nice rental experience.
Omg Dian was great she help me . Find a unit she was so nice and patient with me. Great customer service keep up the good job!!😇🙂
Very professional service. Also very helpful when encountering problems either with the unit or making payments. Happy to refer this outfit to anyone needing this service.
Dian was very helpful, patient and professional. God bless.
Diana is very nice, respectfully, patience and professional
This has been a horrible experience. I was charged 250.00 for leaving an item. I went back and removed the item and it took 2 and a half weeks to get the money refunded. And a week later I was harged the 250.00 again. They set the 250.00 up for reoccurring payments. I called 10/3 at 2:08 and spoke to an agent who purposely hung on me after placing me on hold when explaining the situation. The. All ended at 2:20pm est. I called back and I spoke to Joanna a supervisor who resolved the issue for me. It has been a mission being with this storage unit.
I did my contract online for my storage. When I came to the office no one was in the office! I’d call and no one would answer! It was like playing phone tag!! When it was time to move my stuff in with my movers I had to gain access through the app and figure out where my storage was by using the diagram just to find my lock on the floor in the unit.
I was clearing one storage out to consolidate because the price was $135 for a 10 x 5 and $266 for a 10x 10!! I placed some things outside to have a pick up take them to the dump! They called and left messages with an attitude threatening to charge $750
Let’s not forget payment is due on the 1st of the month! I cleared my smallest storage before 12pm and they are still trying to charge me because I used the gate code to enter! BUT I used the APP on my PHONE to enter and it’s registered under BOTH storage units! So because the APP doesn’t let you select which code to use I still have to pay! Then had the audacity to ask me did I still want to close it! Why would I close out the storage unit and still have to pay the FULL amount!? That essentially presents as a gain by paying and then allowing someone else to be able to rent it on the same month I had to pay!!??
Dian and Tameka are awesome! They were super helpful, attentive and explained the in and outs of renting here and as this is my first time doing any storage rental, she made it a great experience all around. Overall I'm thoroughly pleased.
A huge thank you to Diane for all her help in getting our storage rental set up. She was very efficient, friendly, and professional.
Dian at public storage was very professional and courteous and patient,it was a pleasure dealing with her.
Vine por primera ves me atendió dian muy buena rapida y efectiva la muchacha ...
Great help and service Ty Diana..🤗
This place is perfect and super clean, Dian is an excellent assistant, she was very kind and helped me with everything
Meggan she was very good, there are not enough people like her, love work she did for me . I would read her with a ten star.
Great customer service very clean building..
Dian is the best I've dealt with at this location... dealing with multiple customers at once and still getting her job duties done well. She is worth the admission 🙃... also had a chance to talk to Megan and she too is a God send!
Appreciate your help guys
Dian was very helpful and very professional
Good customer, service, pleasant, and polite and easy process
This was my first time getting a storage unit and Dian made this experience seamless! She was very knowledgeable and answered all my concerns straight to the point no fluff! Thank you Dian!
Dina was very nice and helpful and walked me through everything that I needed.
Daian was awesome, she wowed us around and set up everything pretty fast for us.
5 stars !!!!
In May I needed to obtain a storage unit that was economical. I searched until I came to Dian at Public Storage in Miramar. On Friday May 3rd, 2024, she stayed late to ensure I saw the unit that was available and the right size I needed, and IT WAS PERFECT! Technical difficulties we did not complete the sign up so I told her its late let's complete tomorrow May 4th, 2024, I will be back when you open at 9am. When I didn't arrive, she called me an hour afterwards to m. When I arrived, she checked and double checked to ensure I had everything needed to gain access. On MONDAY May 26th, 2024, I received a call from DIAN to say I had not locked my unit properly. I WAS pleasantly surprised she called on a MEMORIAL DAY and quickly checked my unit. DIAN HAS EXCELLENT CUSTOMER SERVICE SKILLS SHE EXCEEDED MY EXPECTATIONS! MLC
Dian was very helpful to me Thanks ☺️
Dian was very efficient, pleasant and extremely helpful.
Dian was very helpful and kind. From the second I walked in, I was greeted and was assisted immediately. I was given a walkthrough of the units space and tour of my exact unit and she soothed all worries about my belongings fitting in the 5x15. She explained all of my charges multiple times so I understood what the insurance and all fees. Amazing employee!
Excelente staff and dian she is very professional , thank you gays
Dian was very nice and helpful with us. Very happy with her.
Diane was excellent, courteous, and helpful
Very quick and easy process with the help of Dian
Diane did a great job setting me up!
Dian went above and beyond very friendly and professional.
Dian was the best. Highly professional, knowledgeable and much more. Thanks
Dian was very professional and helpful, she repeated the info I gave her, she reassured me I was in good hands, and resolved and answered all my questions and concerns.
My experience at Public Warehouses was superb.
*Dian is excellent and very professional.
*Scott did a great job.
Thanks for the outstanding service
Good place, clean and secure.
Service was great thank you
Very good advice and assistance from Diane!
Just want to say Meggan was our representative who was so professional and helpful what can say is this company should be happy to have someone like her thanks again Megan for been so helpful and friendly
Dian was amazing ! Very fast and efficient thank you so much for all your help!
Place was good at the beginning with price and easy of use, now the AC inside idk if it is broken but is superhot inside, second the carts you have to wait to use it becuase they have 4 only, and 2 of them the tires are done. From all the money they generate cant even have more properly working carts and have the AC on at all times. Management is lazy.
Dian was absolutely brilliant and knowledgeable. Thank you so much
Diane was very professional & very patient in assisting my husband & I today. We appreciated it.
Dian is great on good with her job
My helper Diane was very courteous and informative.
Thank you to Dian for a smooth transition. She got me in an unit right away. She even called me the next day after I accidentally left my unit opened. It’s good to know that they inspect your unit for safety and security. This location is great and price!
Anthony and Dian were very professional and courteous. Happy to have met them .
My experience at Public Storage was very nice with the sales lady Miss. Dian she explain everything well and clearly to me thank you🙏
Dian was super helpful when leasing a space. She made the process quick and easy. She deserve’s a raise.
Front office was very helpful!
Dian was very helpful and understanding of my needs. She showed me several units and helped me pick the right one. Great customer service.
Dian was great and informative! Quick and easy to understand
Dian was such an amazing help with signing me up for my first new storage unit. I appreciate her attitude towards finding the right space for me & I recommend everybody to deal with her to get the right customer service you need. 5 stars.
I am quite impressed with this storage place. The manager, Dian is always pleasant helpful, and willing to assist. The property is well kept and clean.
Dian was such a great help. She's patient and kind.
Very pleasant lady at front desk
We saw Helen today. She was great gave a good choice and found the best price for us. She is keeper🥰
Dian was super help setting up our storage unit, would recommend coming to her to help you out.
Third time with in a week that, no personal here to provide service and also impossible to reach someone over the phone.
Agent is very business oriented and knowledgeable. A very pleasant experience.
Gated entrance with easy access through the app for the tech savvy. I've only seen 2 moving carts that are normally being used all the time, so I recommend you have your own cart. Other than that the registration was easy online and everything was completed with no hassles.
Dian is great also patient she got my star😊
Monica is the best costumer service
The lady at front desl is really good !!
Dian has exceptional customer service. She has answered all of our questions with ease. The process was seamless and effortless. Thank you to Ms. Dian for your assistance. She needs a raise Public storage , she does a lot of walking around the building. 👍🏽
Jen from property 25722 was very helpful patient in giving me information in regards to my unit from another location my honest opinion at this time is that your corporation should be happy having her there with you, please keep her she is definitely an asset
Dian is an excellent asset to the company. She’s pleasant, knowledgeable and kind.
Property Mgr Jen was amazing
Jen really help us a lot she was very understanding and took time to make sure that we were settled in and comfortable. Everything was explained to us.
I want to say it was a pleasure working with Diane & Jenna at this location they both were always so helpful and knowledgeable of their jobs .Their customer service skills was very helpful and delightful i would recommend them both to their bosses for whatever is Promotion they can get.Thank you Diane & Jenna for your service.
Bernard Kevin Harris
Very welcoming, knowledgeable on products.
Amazing custumer service by Dian
FILTH ! Never any Dollie’s that are operable available for customers, AC almost never is working, bathrooms look like construction site porta potties, no one is ever at the front desk, entryway is always blocked with old furniture, junk & miscellaneous items, nails all over the parking lot and to top it off $400+ for a 10x10 unit.
Please go elsewhere. This place is trash
Very Nice atendant.from DIAN the evaluación is from 10 total 10...
i had a great move in experience with Ms. Dian everything was very fast and easy she has great customer service…..
Bedrooms were nasty not too clean outside
I am very please to give a review on my service was very pleased she was kind and considerate. She is an asset and not a liability to your establishment
Excellent people skills , friendly , excellent customer service skills , treated me as part of public storage family , treated me with respect..
Jen was amazing. Speedy and attentive. She gave proper advice, all the details, and everything was nice and clean. I can’t complain.
Dian was extremely helpful and provided tips to get me the best storage unit available. Location was clean and in order. Thanks Dian!
Big thanks to Dian! Dian’s 5-star service began before we arrived at the location. She answered our questions and invited us to tour the property. We arrived for our tour and Dian provided exceptional service. She answered additional questions and helped us select a unit to best suit our needs. Her patience and professionalism are greatly appreciated.
Dian she very good with customer and kind thank you
Dian was amazing. Thank you for your warm welcome and excellent service. Very pleasant young lady!
Dian, was great. She help me out and was very professional.
Excellent customer service
I was planning on shopping around but this place has such great customer service! The price was fair and it’s clean and cool air. Diane was the representative working, she happily answered all my questions, and had no problem showing me multiple units. Thank you Diane for making the process a quick and easy choice.
My experience was great. The associate was very helpful and great service
Dian helped me set up my account she was very patient and helpful.
Thanks so much
Dian’s customer service is right on the money , the entire process took 10 min. Fully equip with carts to help you move in . This location is a must .
Diana was very helpful and professional. She went above and beyond to assist us. Made this a quick and easy process.
Dian was very professional and friendly, helping me through the process and explaining the rules. I recommend you ask for Dian when you go.
Dian was very helpful and patience with us and did make us feel uncomfortable for not understanding. We loved her support and effectiveness.
I was impressed by the type of service that ms Dian has provided to me. Her professional attitude was amazing.
Dian was very professional and a sweetheart
Dian was kind and answered all of our questions. She is knowledgeable of the facility and prices. Dian gave us a tour where to load and unload our belongings and helped us start our storage process. Thank you, Dian, for all your help.
I came too public storage and staff were very good they treat me with courtesy I would. Recommend this public storage any customer and their smile light up my day
Dian and Jasmine was extremely helpful and ensuring we get the perfect unit at the perfect price. They were funny as he** too! Thank you guys so much!!!
Ms Dian!! You know you looked out for me! Let her help you....ITS STORAGE PEOPLE😁
Continually raise rates... other than that nice lockers.
I had an awesome experience. Dian was very helpful And patient. I would Highly recommend This business to anyone. Thank you Dian!
She greeted us when we came into the door she was very polite and helped us out with all our questions and She wasvery professional give Her a 5 star thank you
Dian was very friendly and made reservations quick and smooth. She provided so much information about there policy and help with how to work the app to get into the facility.
Diane is amazing. From the moment I reserved the space she has been amazingly professional. Attitude us senior to everything and Diane exhibited the BEST Attitude I've ever experienced in a service company. Do Everything to keep her on board. She is amazing. Get her a Raise right now. I work for the Harvard of sales - Grant Cardone, and while businesses all over the world are struggling with revenue and income, Diane is an example of how to calm the client and follow up until the deal is done. Brilliant lady. 🔟❌️
Absolutely amazing! Quick fast and efficient!
Manager Dian is very professional and always there to answer all my questions. The place is always nice and clean.
Moving is never easy. Physically, mentally and especially financially. So when I arrived at the facility say about an hour after my scheduled time, the attendant was on break. I waited patiently because Diane gave me a courtesy call after my scheduled appointment time. As soon as Diane arrived, she immediately checked me in. Her attitude was so chill, relaxed and polite that it helped me to relax. Diane made an extra effort to accommodate me from having to walk too far. The facility itself was clean. There were some eye sore abandoned furniture left outside the loading area by careless occupants which Diane did ask for pardon. Besides that, the process was smooth and upon my return, the abandoned furniture was removed.
Dian is amazing and awesome and gave us all the information we needed, very professional, helpful and very knowledgeable, definitely must see her at this location.
Welcoming! Dian was A great help! Thank You Very Much!
Dian was THE BEST! She was incredibly helpful and knowledgeable. She made me feel super comfortable and reassured. Thanks so much, Diane!
The WORST public storage facility ! There is never anyone available at the front desk the front doors are always locked. I have came here about 4 different occasions during they’re operating hours which online it says 9:30-6pm. There is never anyone to assist me with questions ? Is this self operations ? I don’t understand the point of the desks & supplies u can purchase inside if there is never anyone in here !!!
The associate at public storage Dian was very friendly. She had lots of patients, well knowledgeable. I had one of the greatest experiences ever. Thank you!
Dian & Natasha was on point with getting my storage unit . Very welcoming ,curious ,kind & knowledgeable. Dian exceeded my customer’s care experience met online reservation & follow-up call in preparation for getting me settled . I will surly recommend Public Storage To My Family , Friends & Colleagues. Keep up the great works.
Dian was great and very professional. Place is well kept. Would recommend.
Awilda was perfect so helpful and informative I was truly happy to use you guys for business
Easy and affordable . Location is clean and well maintained. Thank you ..... We need extra space for my hobbies and projects. Very helpful and friendly.
Dian , was so professional , very knowledgeable & pleasant.
I appreciate Diane, she is very helpful and informative!!!
Dian customer service excellence
Dian was a great receptionist. She helped me from start to finish. Definitely will us this public storage again.
Thanks Diana for coming through great job
Coleen
Dian is great. Very professional and always keeps the place nice and clean.
This public storage is awesome. I was helped by a woman name Dian who gave me an above average service. Dian politely and gracefully answered all my questions and made sure I found exactly what I was looking for. Thank you Dian and thank you Public Storage. I give this location 5 Stars.
Dian was very knowledgeable and professional. Place is always nice and clean. I would definitely recommend.
Dian was very professional and answered all my questions. Place was nice and clean.
Dian was very helpful and delightful. Great professional service
Dian and Sharell are the best great customer service
Clean, easily accessible. Secure. I'm very happy with the customer service.
Easy, rapid and professional Dian was exceptional and help me out in every steps! I love it! Highly recommended and the app just awesome you can open and close the door with your phone! Nice tech improvement
Dian is so awesome, please give her a raise. Whenever I need the best service, I will be coming back here!
Sharell was very pleasant to deal with when I was having a bit of trouble understanding my bill. Last person I spoke with, wasn't so pleasant. More employees like her would make for happy customers. Where was this type of customer service during the pandemic?
It was a pleasure working with Ms Dian she was very helpful
Very helpful and patient. Very friendly
Fasilty is so clean the attendance was so professional in the way she talk’s and how she help you through the process of getting the space needed if we have more service assistance like that in other places this world would definitely be a better place..
I met with Dian today, and she was not only courteous but very friendly. Looking forward to renting there for months to come.
Dian made all transactions simple and quick. She is very knowledgeable and patient. I would recommend this location because of her professionalism and overall cleanliness of the property.
Diane was very very polite conservative very detailed oriented . Dian explained everything I needed to know about the storage. What I love the most is she didn't turn me away even though she was about to leave I mean superb customer service with a smile patience about asking questions. She needs a raise I mean she does the job excellent. 😏
Great customer service from Dian. She was very helpful & sweet made my progress a breeze.
Great service from Dian. She very professional and gave me all tge possible options. Thanks 😊...
The facility is great and Dian was so helpful, professional and nice. We needed help making some special arrangements and she took great care of us.
Dian was my assisting storage manager and her services was excellent and extremely satisfactory. I would recommend this Storage location to every one.Truly this location is very very clean and well kept. It's a pleasure to be on this compound. Thanks to Miss Dian.
Despite the rocky start with obtaining a working gate code, location associate Dian helped me get a corrected code and convince me that the problem was not a regular occurrence. Dian's customer service skills are awesome, as she really shows care and dedication towards the customers. She is a great representation for Public Storage!
Dian has been extremely helpful especially in this time of moving which is very painful at times. I’m glad I chose this place.
Came in to get storage and Dian the manager was patient and professional. Showed me my unit and answered all my questions. Thank you.
Dian the manager was great.
Dian was very professional and helpful.
Been here 4 many many years best storage place and the employees are very helpful and smart. I will always get a storage here.
Dian was very helpful and knowledgeable of my needs. A true professional.
Dian was great. She answered all my questions I had.Thank you!!!
Dian was awesome! Very personable and professional. She made the rental process seamless. It was very quick! Thanks again for your help.
Just rented and Dian the manager was very helpful. Thank you.
Dian was awesome. She explained the terms, was very patient and served with a smile.
Dian was amazing. She made sure I understood everything I was paying for and everything I needed.
Dian made it the The Best Storage Experience. If you plan on getting storage.. this is the place to go!! I went to the Douglas Rd location to assist and elderly woman who had a storage there. Dian went up and above to assist us. She is very professional and took her time to get up solution. Thanks Dian. Dahlia..
Dian was very helpful and professional, great member of your team.
Customers services by Marissa was very good. Very polite. Is not my first time.
Yes just came in to public storage and Diane help me get everything cleared up that was messed up so I'm very happy very grateful hope you train everybody else that works public storage this way you'll have a lot of more happy customers.
great experience nice person I ll recommend that public storage Marissa it's a profesional person.
Rome was so helpful and professional..she was very knowledgeable
I’d like to thank Marissa for all of her help and professionalism. She made hit an easy process. Thanks to Dian as well for her kindness.
This was my first time visiting this facility. The service I received from Dian was excellent, she answered all my questions and took the time to show the storage rooms. I feel confortable to leave my personal items at this location. Thank You
I come to pay my bill at the office Marissa always so welcoming and professional
Marissa was very professional and helpful during my visit. She is a great employee to your company.
Marissa is the most helpful employee they have at her location and if you call with a problem she’s gonna do all she can to help and I really appreciated that.
Professional, great customer service…
Dian was great. Excellent service Thank you
Good customer service even on Sundays :)
I came to this location moving from S Park Rd where Marissa use to be property manager when she was at this location it was perfect customer service and everything was operating smoothly I'm back with Marissa at this location