I believe the site may be under new management, not saying the previous weren't nice in their own respect, but Elisa and Manager Jordan saw an opportunity to resolve issues plagueing a 2 yr old account. I just accepted it as the "Public Storage" way. It may be cold out here today, but this Duo brought the warmth and have turned this frown upside down. They brought humanity back to the cold shoulder I've been given since the inception of this account. I threw a Nolan Ryan curve ball, and they knocked it out of the park like, Babe Ruth. If this was basketball, you got a Karl Malone and John Stockton Duo up in there. My son and I, thank you both Jordan and Elisa, and you know what you too Public Storage... Kudos
the best worker .the name Jean .freindly,work smart ,easy step with her .she know very good job .5 stars .good luck for .i wish be do manager position in future.thank you so much for her
Nancy was terrific! Impressive facility.
The only thing is that elevator didn't work & we had to climb stairs
5 Star service from Matthew and Autumn always. Thank you for always being kind.
I need to get into my locker to get some supplies for the hurricane yet the gate is shut off 2 days before the hurricane . Absolutely ridiculous, this place is terrible I had my trailer broken into last year and a bunch of stuff stolen they told me that the cameras were not working and would not cooperate with police.
Mt time today at public storage was well spent with Sharieka she was amazing 🤩
Great service by Sharieka, John and Matthew
UPDATE 9/13/24: After I moved my stuff into my unit I didn't really have a problem. I access my storage when I need it even though their app is SUPER glitchy (always says I'm not close enough to the gate when I'm an inch away from it). I called a few weeks back to see if I could move into a bigger space and nobody ever responded. Yesterday I called about my bill and have yet to receive a response. The customer support here is severely lacking once you're a paying customer. Brought the review down to 1 star from a 3 star to reflect that.
One of the issues I had was with Victoria. Nice lady but before I moved in I asked to bump my move-in date up. She said she had it taken care of. I called the next day to be sure and Autumn told me that no such update had been made, so I had HER take care of that. Call it laziness, incompetence, carelessness - whatever it is, I seem to run into problems here far too often.
UPDATE: 8/7/24: Before I left my review, I left a voicemail for the local office. Jordan returned my call and I filled him in on what I had experienced. He rectified the situation and is working with me on ensuring that my reservation is maintained. Will bump the review up to 5 stars once I move into the space and everything goes smoothly!
8/6/24: Securing a reservation was fairly easy, but changing it was a nightmare and getting anyone to answer the phone at the local office is near impossible. When I called in to change my reservation, I was transferred to California but the rep over there had no idea how to answer my questions so she transferred me to Texas - SALES, not reservations, so they transferred me back to California, who told me that changes couldn't be made. I went to my email to check on the reservation and it was cancelled! I never requested that or cancelled my reservation. I called the office again and was transferred (SURPRISE!) to sales, who said that the office team's hours today (8/6/24) were 9-1 and that they are "busy with other locations." The guy I was talking to couldn't tell me why the reservation was cancelled but tried to get me to make another one. When I asked him why it would have been cancelled to begin with, he said if someone pays for the space I reserved it'll give the space to them but NOT notify me about it. I asked him why would I make another reservation that I could lose and there was nothing but silence. How this place has 4.8 stars is astounding.
I could not get access through the gate using my app or the codes I was texted. They just did not work at all. I’ve been renting from this place for over three years and this is my 6th visit. I usually have problems trying to get access but this time nothing worked. The hours are daily 6-9 and I’m here at 6PM. I live quite far from here and came out of my way after work through traffic just to not be able to access my unit. No after hours number or anything. I’ll be moving out as soon as possible. Absolutely absurd.
My experience with Public Storage was amazing. Victoria customer service was great made this transition feel very at ease. If I could give her an additional 5 Stars I would. The atmosphere felt like home and my belongings was in Good hands.
I had the pleasure of receiving exceptional customer service from Victoria, who went above and beyond to make my experience seamless and enjoyable. Her friendly and helpful demeanor made a lasting impression, and I highly recommend this location to others thanks to her outstanding service!
Great place to get ,good storage at reasonable prices Employee Victoria ferguson was exceptional.
Victoria provided some of the best customer service I've ever experienced! She was friendly, helpful, and made the whole process easy. Highly recommend this location because of her!
Ms. Victoria Ferguson was so polite, very helpful, and very patience with helping me found the right size unit.
Jordan is the best!! He helped me a lot and is very professional.
I went yesterday and met with Jordan, office representative who went above and beyond!! He had made an appointment to meet with me the day before to discuss my options and he was timely and accommodating from the moment he arrived on site. He is so helpful and supportive. Answered all the questions, concerns and requests I had. So grateful for Jordan who was extremely helpful, professional, knowledgeable, kind and proactive! He checked in on me throughout my transition of units and had a genuine approach. He explained policies and provided a peace of mind. I heard him make calls and he maintained an admirable professionalism that very few individuals have. Leadership team please make him aware of the impact he is having on your clients as he is truly making the difference in customers who are in need of this service. Glad I chose this location!
These two guys made my day so much better. I came with the idea to rent a space for my vehicle, and they gave me the best advice on how to do it right and get the best deal. They had a great welcoming attitude and very positive energy. Thanks to Jordan and Yunior. Employees like you two, who reflect the company’s values, are the best way to promote it.
Autumn was very lovely and helpful!
Thank you Autumn for all your help.
Thank you Autumn for you amazing customer service!
Autumn is an amazing person! Thank you very much for your attention!! ☺️
Thank you Autumn so much! I was about to leave and she came to my car to get me to come back so she can get me the perfect unit and a great price!
Came into make a payment, Autumn was an absolute delight.
Autumn at Public Storage is an absolute gem! From the moment I stepped into the facility, her warmth and professionalism made the entire storage process a breeze. She went above and beyond to ensure I found the perfect unit for my needs and answered all my questions with patience and expertise. Autumn's dedication to customer satisfaction truly shines through in every interaction. I highly recommend Public Storage, especially with Autumn on board!
Thank you so much for all the Assistance and amazing customer service Autumn and Matthew
Great service, big thanks to Jordan and Matt
Nancy was so helpful!! She really helped us with the process of getting our unit. Thank you nancy!!
Autumn is great! Couldn’t ask for a better experience.
Thank you Autumn for getting me a bigger unit and a better rate!
Thank you so much Autumn for all your help today!
Great customer service, very maintained and clean building management goes above and beyond to help. I recommend @100%.
This place had amazing customer service. I had a very pleasant experience here. Very clean and large units! I will definitely recommend this Public storage for any of my friends/family storage needs
This place continues to provide great service! They are quick to answer any questions I have and assist me whenever needed!
Thank you for all of your help Autumn!
Dion was great helping me out solve a problem that I had at the storage, he make sure that i got the problem solve with I really thank him for he a good man!!!
Thank you Autumn for always being willing to assist
Thanks for all of your help today Autumn!
Thank you Autumn for my Storage!
Autumn and her team have always been great to work with and very helpful with any request. Well maintained property. I would recommend this location to anyone in the Universal/Sand Lake area.
I came in to see about renting a unit and spoke to Autumn. She was very knowledgeable and fantastic to talk to. The facility was super clean.
Well kept , maintained and clean facilities . Resident manger goes a step beyond to make things good and is devoted to help .
Erin was amazing help. She was super helpful, patient and wonderful. She explained everything to me. Even though I had tons of questions.
Autumn was awesome! She helped me set up the mobile app and showed me how it works, wonderful customer service
Autumn has great customer service and I'll be back soon to rent another unit from her!
Autumn has been very helpful ever since I've used this public storage i recommend this place to anyone in need of storage space, she is awesome and we need more people like her!!.
**Update I've been here for two years and still have never had an issue, Autumn is outstanding and will always have my business ***
Autuman was a great help while we were renting a locker. Even though it was almost closing time she did not rush the paperwork and explained we needed to know.
Awesome customer service, I was clearing out my beloved friends unit who has cancer, and the staff helped me out so much with tools I didn’t have, moving items with me, and overall good hearted people. Many thanks and much love. Thank you
Staff was very accommodating and had proper tools that helped us in a pinch
Autumn was outstanding! She found me the perfect parking space
Megan and Autumn were great
Autumn and Megan were very helpful they were above and beyond to explain everything to us, the app is very cool!
Great service. Best experience I’ve had a storage unit facility. Autumn was very attentive and knowledgeable.
Amazing storage unit! Friendly staff and very helpful
Autumn was the best rep I've ever had in a storage facility. We rent storage units for conventions and have 5 units in different states for over 20 years. We change units often due to rent increases. Autumn by far exceeded expectations for any storage facility personnel ive ever interacted with. She is very clear, knowledgeable, helpful and empathetic. They are lucky to have her helping them there.
Autumn is the most wonderful property manager I've ever worked with at every public storage location nationwide
Autumn and Megan are doing a great job!
Quick, friendly and very helpful. Both ladies who worked tonight were very friendly.
Megan and Autum are awesome!!!!
Autumn took great care of us. And I will be booking again
Autumn and Megan were terrific!! Thank you to both!
Great service from Autumn & Megan. Been renting here for several years.
Great service by Megan and Autumn. Place was nice and secured.
Thanks for the help Awesome and Mecan
**Update
I came in to transfer to a larger unit but the online system was down. Megan did everything she could to get me set up and submitted an IT ticket to help resolve my online issue. She was persistent for almost an hour and offered me several options to complete my transaction. True to form, the staff here is always great!!
Betsy was a pleasure to work with. 💕
Autumn did an amazing job getting me into a storage. She took her time and made sure that I knew what I was getting into. The process of getting a storage was very efficient and I definitely recommend coming to this public storage.
Megan and autumn are very helpful and very positive.
Autumn and Megan were great with customer service. They were very helpful
Megan Office representative went above and beyond!! She is so helpful and supportive. Answered all the questions, concerns and requests I had. I am glad I didn’t give up after speaking to the customer service line reps because both of the reps there were extremely unprofessional, lacked attention to detail and did not address any of my concerns. So grateful for Megan who was extremely helpful! She is the only reason I agreed to become a customer.
Megan just gave me THE BEST customer service!
Thank you so much for all of your help Autumn and Megan! You guys are awesome
Brenda was very informative and so nice to me. Thank you for your support and great customer service!
Megan was very helpful and patient, especially with me having no idea what I was doing. She was very responsive and friendly over the phone, in person, and always willing to show or explain anything I needed to me. Excellent service! Location and rate are reasonable as well given the location.
5 stars, super great service
Amazing service and such kind attitude that came from Autumn. She is very informative and made me feel super comfortable about purchasing my unit. Big big big thanks to her !! 😄😄
Autumn has great customer service and this property looks awesome!
I appreciated the service from Megan & Autumn they really explained everything in detail from the sizes to the prices, I highly recommend using their facility.
Cut off my lock and didn’t reimburse
Macon was great. I do have a suggestion, though that when the storage manager needs to leave to go to the bank or to lunch or some thing that they be allowed to at least post a sign that says be right back. Very confusing when you arrive and you have no idea where someone is or may be a sign that says checking unit be right there
Megan and Autumn have the best customer service! Love coming to this location
Autumn and Megan are the best! Go see them for all of your storage needs
Affordable prices , great customer service, thanks alot AUTUMN you really amazing
The facts that the prices can change drastically month to month makes it hard to budget for. Also the fact that it can inces 30 or more dollers one month to another is crazy.
I have stored at this and other Public Storage facilities in different states as the needs arose over the decades. The current manager, Autumn is by far the most knowledgeable and competent I have ever worked with. She is clearly passionate about her work and it shows in her higher level of customer service. Autumn goes out of her way to be helpful. I highly recommend doing business with Autumn at the 6040 Lakehurst facility in Orlando.
Autumn was very helpful with my rental process. She very kind and gentle with my question. She make sure I fully understand the whole rental process and benefit of the app. Thanks autumn. Go see her for great customer service
They are so friendly here and very accommodating!
Best support ever! Megan and Autumn handled a complex transaction effortlessly and with stellar enthusiasm. Very professional..
This place is loaded with bugs. Tried to move some one in this place and we opened the door and bugs were crawling on the walls ceilings and floors.
Megan and Autumn are awesome. They are very kind and helpful. Great customer service!
I’ve been rent a space for a couple months now and had no issues up until now. I went to the storage unit a little close to access closing time and was there 3 minutes past access hours due to the app and code not working to open the gate so I could leave. I get a text and email after that letting me know the rules. No big deal but like come on it was 3 minutes. After that I decided to leave this storage unit. I gave a 2 weeks notice for my move out date to the last day of the month and had everything cleared out on that day. I left it the same way I received it, no trash or new damage. Then a day later I see that they are trying to say I moved out on the first of the month so I need to pay $120. They lied but I disputed it. I was told I’d get an email or call with an update and received nothing. So I checked my account and see nothing is due anymore. So be careful, they may try to scam you out of your money too. On top of that they were just about to start charging me $20 more monthly when already charging me too much for a non ac 5x10 unit. They wanted $150 monthly. Just rent at other places, there are so many nice and new storage units with ac units for way cheaper!
The Location was very close, Customer service was a Pleasure, Both of the Ladies, we're very helpful towards My Sister's Needs.
Autumn provided AMAZING customer service!!!
Employees are AWESOME!!!!!
Jahaira was great with us we appreciate her help.
I must say I’m not one to leave reviews, but my experience at this location was so great. Megan was so polite and had such great customer service.will definitely be using this location again for all my future storage needs.
Great service from Jahida!
I am super pleased with the service that the district manager Yahaira always offers to everyone, I needed a lock cut, she was in the area and was able to meet me within an hour which allowed me to access my unit and get what I needed to work today. I have been storing here at public storage for many years and she is always available to her customers. The manager Autumn is amazing too and this location is always clean as it is safe. I would recommend Public storage to anyone wanting exceptional service.
Meghan at the front counter is one of the most positive people I have ever come across, she greets everyone with a warm smile every time, she should definitely get promoted to corporate or something because she is rare to come by. Thank you !
very clean! large units & good price! autumn was an amazing help finding me a storage unit to fit all my needs.
I had an amazing experience at this location! In the past I have had issues with storage units and their unprofessionalism however, I was very impressed with the level of customer service given by the associate there. Autumn was a joy to work with!
Autumn showed a lot of professionalism and really helped me out with my storage needs.
Great place if you need to store your belongings. Autumn was a big help, had amazing customer service and explained everything perfectly!
Autumn was super professional and very accommodating! I will definitely recommend this public storage for any of my friends storage needs!
What a breath of fresh air - Autumn made the process of getting a unit super quick and painless - I highly suggest using the app , when she showed me that I was amazed how easy it is to get in and out !
Thanks Autumn you’re amazing
Convenient location near Idrive, clean unit and Autumn is always helpful and efficient.
Overall great expierience
the big headed girl helped me find a really big unit for a great price
I really love storing things here. It's very nice and beautiful to me. Autumn helped me out and did an amazing job.
Autumn is a good person and she gets the job done.
Autumn is the best always looking out🫠😉😊
Go visit autumn at public storage! She’s got clean unit and the best customer service
Autumn is so helpful everytime I come here! Come see her for your storage needs
Excellent service, clean location.
This place has great customer service and the location is perfect near I-4! Autumn is the best manager I've dealt with at storage units! She helped me get started quickly and when I had an issue with the app she fixed it immrdiately and now I can go in hands-free 😊. Thank you so much!
I've rented here for years and autumn has ran this property amazingly since she became the property manager, she'll get you all squared away
Autumn is so helpful! Come see her for all your storage needs! Location is great and clean, customer service is outstanding
The good thing is the storage unit is clean, safe, and well-maintained. The bad news is this company is extremely greedy and raises rent constantly. I’ve only been renting here three years and the first year they raised the rent 25%, the second year they raised at 33%, and this year they’re raising it another 40%! I’ve tried talking to them about it, because I’ve been a great customer, never missed a payment, always kept my unit clean. But they don’t care about any of that their customer satisfaction policy has no teeth, and all they want is money. So I found another unit a mile away at a different company for less than I have been paying here and they even gave me a free month on top of that! I’m moving out immediately and do not recommend this place to anyone else.
Soeurette service was excelent
Autumn is outstanding, always so helpful and going above and beyond for her customers
A HUGE thank you to Autumn and Sarah for making our move out process stress free. They went above and beyond to help, I couldn't be more grateful! Thank you thank you ladies!!!!!
GREAT SERVICE, DONALI & DANIEL W WERE VERY ATTENTIVE AND HELPED ME CHOOSE THE BEST STORAGE
Devin helped my family with an issue we had with my space, very professional.
Devin deserves a raise after helping me find the best storage offer for my belongings. Thanks bud
Devin was awesome in helping me get the right size storage for my things....
Autumn and Staff are professional and available to help. Communication is clear and concise, units are clean and well kept.
Autum has provide me with the best customer service that i had experience, she is always attentive, such a great caring person, hard working!!
Autumn is amazing! She is so great at her job! I’m so thankful for her service!
Autumn is so fantastic, I always come to see her to make my payment and I rent on the other side of town but I come to this location specifically for autumn's customer service and her welcoming personality and smile!
Great experience setting up w Vanessa.
I had a very pleasant experience with Daniel W and Autumn so professional and courteous and Polite to assist me every step of the way. Daniel took his time to ensure I would be happy to stay. Daniel is so exceptional and great! I stayed because of Daniel. I chose to stay due to Daniel!
Katrina made moving in easy and so helpful
i would definitely recommend this location, its very conveniently located and the manager Autumn has such good energy and outstanding customer service
Autumn was so helpful! She assisted us in finding our unit and even went out of her way to go find a cart so we could more easily put our stuff into the space, thank you so much for your patience and professional
Autumn
Thank you so much for your help!
She was very nice and helpful.
Had a very pleasant experience here. Very glad I chose this location. Was immediately greeted by a lovely young lady by the name of Autumn. She was so kind, professional, and very helpful with helping me determine the right amount of space I needed for the budget I had. Definitely would recommend this particular establishment. And I don’t know how much they are paying Autumn, but its not enough !
Vanessa was really nice to me she assisted me with the storage unit i needed.
Erick was very professional attended to all questions and needs without issue and had excellent customer service. The facility is adequate with everything I need and they follow satisfactory protocols regarding sanitation and cleanliness. Thank you
Update 8/7/22: I have been a customer now for over a year now, and the service has only gotten better. AUTUMN is a credit to you all - always smiling, active and ready to answer any and all questions! Cheers.
I’m so impressed by the service from this location. From walking in the door to a big smile and nice greeting to helping me with any and all questions, AUTUMN was GREAT with her customer service. She went above and beyond to help me with my questions. I honestly walked in with an attitude over the billing and walked out a happy and satisfied customer. She’s just a very pleasant person to deal with! Thanks 😁
Autumn was great!
perfect customer service
Tnx
Autumn very helpful we need assistance Sunday morning she was so great very pleased with the service thank you
Katrina was great and very helpful thank you
Autumn and Trina were extremely helpful and pleasant to deal with. They made my experience a smooth and easy one! Both are assets to your team! Thanks again
Thank you Katrina for great service today
Autumn was a big help and always seems to be brandishing that trademark smile. She's amazing. If there's ever a power vaccuum at the management level, I'm backing Autumn in her attempted coup.
Give her the keys to the company yacht.
paidvacation.
Autumn is a very professional and knowledgeable person. Very prompt and courteous at all times.
She is courteous and helpful. You need more people like her. Her office is always neat and clean. I think one of her best features is her people skills. She is definitely a keeper.
Oh my goodness, so many options, Autumn really knows her stuff! Location is conveniently located where it is easy to get on and off I-4
Autumn down here taking care of business, saving me money and the larger space…..I appreciate it
I have two trucks parked at this place and one storage rented ,Autumn all the time was very helpful to assist me with all my needs.
She’s very polite and professional!
Great service answered all questions quickly.
Autumn was a huge help, way better than Uhaul
Autumn was absolutely amazing with her great attitude, infectious smile and killer customer service. We have 5 units now and her service keeps us coming back for more! Thank you for a breath of fresh air in these crazy times and keep up the amazing work!
Autumn was great with providing information!
Autumn was great with showing us around the facility
Autumn was outstanding, the property is very clean and I feel very secure about storing here
Great costumer service by the staff at this location. They got me in and out of there in a timely fashion. Thanks a lot Autumn. You’re the best.
By far the best experience I have had in a long time thanks to Autumn! She was so accommodating & has the best personality! She's a true Gem in a world where customer service is no longer held at a high standard. Thanks again Autumn!
Go see Autumn for storage! She is so amazing and helpful
Autumn and Desiree were great to work with. Very professional!
Desiree and Daniel W , has been very patient,informative courteous. Awesome employees.
Desiree and Autumn are very friendly. Great customer service!
Autumn was super helpful and super nice
highly recommend!!!!
Autumn is amazing. She has positive energy. She took the time to show us the storage unit and explain all the options available. Thank you Autumn
The process to secure the unit was super easy. Unit was located in perfect position. The staff/ customer service made sure we checked in properly. Great location! Pricing is a lot cheaper than most other storage facilities. :)
Switched from another company and couldn't be happier. The facility is well maintained and the on-site manger, Autumn, is superb! She is very friendly and professional and was a big help in making the change.
Great customer service. Autumm helps me with everything to get my unit.
Outstanding Customer service at this Location. The Manager Autumn is very familiar with the property and very knowledgeable with the process. She has excellent people skills and is very friendly and easy to speak with. The units are very clean as is the property. Autumn made the whole check in process very pleasant and stress free. I would highly recommend this location to anyone!
The move in experience at 6040 Lakehurst was great all because of Autumn. I don't leave many reviews, but had to because Autumn was that great!!
Autumn was amazing! She was kind, and so very helpful! We were so stressed out about this move, but she made the move in process so quick and painless! She is an amazing!
Autumn and Desiree were great! Very helpful!
Autumn and Desiree were amazing! Process was quick and easy and the units were perfect for our storage needs. Thank You great place
Autumn was amazing!! Easiest and smoothest storage rental experience ever!