Public Storage Self-Storage Units at 6040 Lakehurst Dr, Orlando, FL

Good

Brenda was very informative and so nice to me. Thank you for your support and great customer service!

Megan was very helpful and patient, especially with me having no idea what I was doing. She was very responsive and friendly over the phone, in person, and always willing to show or explain anything I needed to me. Excellent service! Location and rate are reasonable as well given the location.

5 stars, super great service

Amazing service and such kind attitude that came from Autumn. She is very informative and made me feel super comfortable about purchasing my unit. Big big big thanks to her !! 😄😄

Autumn has great customer service and this property looks awesome!

I appreciated the service from Megan & Autumn they really explained everything in detail from the sizes to the prices, I highly recommend using their facility.

Cut off my lock and didn’t reimburse

Macon was great. I do have a suggestion, though that when the storage manager needs to leave to go to the bank or to lunch or some thing that they be allowed to at least post a sign that says be right back. Very confusing when you arrive and you have no idea where someone is or may be a sign that says checking unit be right there

Autumn and Megan are the best! Go see them for all of your storage needs

Megan and Autumn have the best customer service! Love coming to this location

The facts that the prices can change drastically month to month makes it hard to budget for. Also the fact that it can inces 30 or more dollers one month to another is crazy.

Affordable prices , great customer service, thanks alot AUTUMN you really amazing

I have stored at this and other Public Storage facilities in different states as the needs arose over the decades. The current manager, Autumn is by far the most knowledgeable and competent I have ever worked with. She is clearly passionate about her work and it shows in her higher level of customer service. Autumn goes out of her way to be helpful. I highly recommend doing business with Autumn at the 6040 Lakehurst facility in Orlando.

Autumn was very helpful with my rental process. She very kind and gentle with my question. She make sure I fully understand the whole rental process and benefit of the app. Thanks autumn. Go see her for great customer service

They are so friendly here and very accommodating!

Best support ever! Megan and Autumn handled a complex transaction effortlessly and with stellar enthusiasm. Very professional..

This place is loaded with bugs. Tried to move some one in this place and we opened the door and bugs were crawling on the walls ceilings and floors.

This place had amazing customer service. I had a very pleasant experience here. Very clean and large units! I will definitely recommend this Public storage for any of my friends/family storage needs

Megan and Autumn are awesome. They are very kind and helpful. Great customer service!

I’ve been rent a space for a couple months now and had no issues up until now. I went to the storage unit a little close to access closing time and was there 3 minutes past access hours due to the app and code not working to open the gate so I could leave. I get a text and email after that letting me know the rules. No big deal but like come on it was 3 minutes. After that I decided to leave this storage unit. I gave a 2 weeks notice for my move out date to the last day of the month and had everything cleared out on that day. I left it the same way I received it, no trash or new damage. Then a day later I see that they are trying to say I moved out on the first of the month so I need to pay $120. They lied but I disputed it. I was told I’d get an email or call with an update and received nothing. So I checked my account and see nothing is due anymore. So be careful, they may try to scam you out of your money too. On top of that they were just about to start charging me $20 more monthly when already charging me too much for a non ac 5x10 unit. They wanted $150 monthly. Just rent at other places, there are so many nice and new storage units with ac units for way cheaper!

The Location was very close, Customer service was a Pleasure, Both of the Ladies, we're very helpful towards My Sister's Needs.

The absolute worst

Autumn provided AMAZING customer service!!!

Employees are AWESOME!!!!!

Jahaira was great with us we appreciate her help.

I must say I’m not one to leave reviews, but my experience at this location was so great. Megan was so polite and had such great customer service.will definitely be using this location again for all my future storage needs.

Great service from Jahida!

I am super pleased with the service that the district manager Yahaira always offers to everyone, I needed a lock cut, she was in the area and was able to meet me within an hour which allowed me to access my unit and get what I needed to work today. I have been storing here at public storage for many years and she is always available to her customers. The manager Autumn is amazing too and this location is always clean as it is safe. I would recommend Public storage to anyone wanting exceptional service.

Meghan at the front counter is one of the most positive people I have ever come across, she greets everyone with a warm smile every time, she should definitely get promoted to corporate or something because she is rare to come by. Thank you !

very clean! large units & good price! autumn was an amazing help finding me a storage unit to fit all my needs.

I really love storing things here. It's very nice and beautiful to me. Autumn helped me out and did an amazing job.

Overall great expierience

Convenient location near Idrive, clean unit and Autumn is always helpful and efficient.

the big headed girl helped me find a really big unit for a great price

What a breath of fresh air - Autumn made the process of getting a unit super quick and painless - I highly suggest using the app , when she showed me that I was amazed how easy it is to get in and out ! Thanks Autumn you’re amazing

I've been with Public Storage a long time now and for a while I've been going to write a review. Here it is the last day of the year and I thought I should finally get around to it. The reason is because the manager has been good to me and I thought I should share that. Her name is Autumn and she's given me excellent customer service every time I've seen her or dealt with her on the phone. You don't get that lots of places anymore so it's really appreciated when you do. FYI: When I've been in the office I've seen her be really good to other people as well. So God bless Autumn and Happy New Year to you and the others at Public Storage !!! : )

Great place if you need to store your belongings. Autumn was a big help, had amazing customer service and explained everything perfectly!

Autumn was super professional and very accommodating! I will definitely recommend this public storage for any of my friends storage needs!

Autumn showed a lot of professionalism and really helped me out with my storage needs.

I had an amazing experience at this location! In the past I have had issues with storage units and their unprofessionalism however, I was very impressed with the level of customer service given by the associate there. Autumn was a joy to work with!

I've rented here for years and autumn has ran this property amazingly since she became the property manager, she'll get you all squared away

This place has great customer service and the location is perfect near I-4! Autumn is the best manager I've dealt with at storage units! She helped me get started quickly and when I had an issue with the app she fixed it immrdiately and now I can go in hands-free 😊. Thank you so much!

Excellent service, clean location.

Autumn is so helpful everytime I come here! Come see her for your storage needs

Go visit autumn at public storage! She’s got clean unit and the best customer service

Autumn is the best always looking out🫠😉😊

Autumn is a good person and she gets the job done.

Autumn is the best ever

Autumn is so helpful! Come see her for all your storage needs! Location is great and clean, customer service is outstanding

The good thing is the storage unit is clean, safe, and well-maintained. The bad news is this company is extremely greedy and raises rent constantly. I’ve only been renting here three years and the first year they raised the rent 25%, the second year they raised at 33%, and this year they’re raising it another 40%! I’ve tried talking to them about it, because I’ve been a great customer, never missed a payment, always kept my unit clean. But they don’t care about any of that their customer satisfaction policy has no teeth, and all they want is money. So I found another unit a mile away at a different company for less than I have been paying here and they even gave me a free month on top of that! I’m moving out immediately and do not recommend this place to anyone else.

Soeurette service was excelent

Autumn is outstanding, always so helpful and going above and beyond for her customers

A HUGE thank you to Autumn and Sarah for making our move out process stress free. They went above and beyond to help, I couldn't be more grateful! Thank you thank you ladies!!!!!

GREAT SERVICE, DONALI & DANIEL W WERE VERY ATTENTIVE AND HELPED ME CHOOSE THE BEST STORAGE

Devin was awesome in helping me get the right size storage for my things....

Devin deserves a raise after helping me find the best storage offer for my belongings. Thanks bud

Devin helped my family with an issue we had with my space, very professional.

Autumn and Staff are professional and available to help. Communication is clear and concise, units are clean and well kept.

Autumn is amazing! She is so great at her job! I’m so thankful for her service!

Autum has provide me with the best customer service that i had experience, she is always attentive, such a great caring person, hard working!!

Autumn is so fantastic, I always come to see her to make my payment and I rent on the other side of town but I come to this location specifically for autumn's customer service and her welcoming personality and smile!

Great experience setting up w Vanessa.

I had a very pleasant experience with Daniel W and Autumn so professional and courteous and Polite to assist me every step of the way. Daniel took his time to ensure I would be happy to stay. Daniel is so exceptional and great! I stayed because of Daniel. I chose to stay due to Daniel!

Katrina made moving in easy and so helpful

Autumn was so helpful! She assisted us in finding our unit and even went out of her way to go find a cart so we could more easily put our stuff into the space, thank you so much for your patience and professional

i would definitely recommend this location, its very conveniently located and the manager Autumn has such good energy and outstanding customer service

Autumn Thank you so much for your help! She was very nice and helpful.

Had a very pleasant experience here. Very glad I chose this location. Was immediately greeted by a lovely young lady by the name of Autumn. She was so kind, professional, and very helpful with helping me determine the right amount of space I needed for the budget I had. Definitely would recommend this particular establishment. And I don’t know how much they are paying Autumn, but its not enough !

Vanessa was really nice to me she assisted me with the storage unit i needed.

Erick was very professional attended to all questions and needs without issue and had excellent customer service. The facility is adequate with everything I need and they follow satisfactory protocols regarding sanitation and cleanliness. Thank you Update 8/7/22: I have been a customer now for over a year now, and the service has only gotten better. AUTUMN is a credit to you all - always smiling, active and ready to answer any and all questions! Cheers.

I’m so impressed by the service from this location. From walking in the door to a big smile and nice greeting to helping me with any and all questions, AUTUMN was GREAT with her customer service. She went above and beyond to help me with my questions. I honestly walked in with an attitude over the billing and walked out a happy and satisfied customer. She’s just a very pleasant person to deal with! Thanks 😁

Autumn very helpful we need assistance Sunday morning she was so great very pleased with the service thank you

Autumn was great! perfect customer service Tnx

Katrina was great and very helpful thank you

Thank you Katrina for great service today

Autumn and Trina were extremely helpful and pleasant to deal with. They made my experience a smooth and easy one! Both are assets to your team! Thanks again

Autumn is a very professional and knowledgeable person. Very prompt and courteous at all times. She is courteous and helpful. You need more people like her. Her office is always neat and clean. I think one of her best features is her people skills. She is definitely a keeper.

Autumn was a big help and always seems to be brandishing that trademark smile. She's amazing. If there's ever a power vaccuum at the management level, I'm backing Autumn in her attempted coup. Give her the keys to the company yacht. paidvacation.

Oh my goodness, so many options, Autumn really knows her stuff! Location is conveniently located where it is easy to get on and off I-4

Autumn down here taking care of business, saving me money and the larger space…..I appreciate it

Autumn was a huge help, way better than Uhaul

Autumn was awesome!

Great service answered all questions quickly.

I have two trucks parked at this place and one storage rented ,Autumn all the time was very helpful to assist me with all my needs. She’s very polite and professional!

Autumn was absolutely amazing with her great attitude, infectious smile and killer customer service. We have 5 units now and her service keeps us coming back for more! Thank you for a breath of fresh air in these crazy times and keep up the amazing work!

Autumn was great with showing us around the facility

Autumn was great with providing information!

Autumn was outstanding, the property is very clean and I feel very secure about storing here

Great costumer service by the staff at this location. They got me in and out of there in a timely fashion. Thanks a lot Autumn. You’re the best.

Go see Autumn for storage! She is so amazing and helpful

By far the best experience I have had in a long time thanks to Autumn! She was so accommodating & has the best personality! She's a true Gem in a world where customer service is no longer held at a high standard. Thanks again Autumn!

Autumn has been very helpful ever since I've used this public storage i recommend this place to anyone in need of storage space, she is awesome and we need more people like her!!.

Autumn and Desiree were great to work with. Very professional!

Desiree and Daniel W , has been very patient,informative courteous. Awesome employees.

Desiree and Autumn are very friendly. Great customer service!

Autumn is the best.

Autumn is amazing. She has positive energy. She took the time to show us the storage unit and explain all the options available. Thank you Autumn

Autumn was super helpful and super nice highly recommend!!!!

The process to secure the unit was super easy. Unit was located in perfect position. The staff/ customer service made sure we checked in properly. Great location! Pricing is a lot cheaper than most other storage facilities. :)

Switched from another company and couldn't be happier. The facility is well maintained and the on-site manger, Autumn, is superb! She is very friendly and professional and was a big help in making the change.

Great customer service. Autumm helps me with everything to get my unit.

Autumn was amazing! She was kind, and so very helpful! We were so stressed out about this move, but she made the move in process so quick and painless! She is an amazing!

The move in experience at 6040 Lakehurst was great all because of Autumn. I don't leave many reviews, but had to because Autumn was that great!!

Outstanding Customer service at this Location. The Manager Autumn is very familiar with the property and very knowledgeable with the process. She has excellent people skills and is very friendly and easy to speak with. The units are very clean as is the property. Autumn made the whole check in process very pleasant and stress free. I would highly recommend this location to anyone!

Autumn and Desiree were great! Very helpful!

Autumn and Desiree were amazing! Process was quick and easy and the units were perfect for our storage needs. Thank You great place

Autumn was amazing!! Easiest and smoothest storage rental experience ever!

Thank you so much for getting me a parking space and getting me an amazing promotion

Autumn was super helpful, she was able to get me two big units right next to each other at such an awesome rate! Go see her for storage

Autumn and Jenn were so patient, showed me so many units until I could decide what I needed and wanted but they got me right! Best price too

Gracias Autumn for all of your help with my parking space! I look forward to storing here

:Autumn you were great fast and efficient best experience in a long time.

The units are easy to get to and very clean. Autumn is the best. She answered all my questions with smile and with easily understandable language. I have referred people to this storage and will continue to. I’ve rented a storage units all over central Fl. This one is by far the best. The manager make it so.

It was a true pleasure to see someone take pride in there work. Autumn was a great help and went above and beyond to give us assistance. She is a great asset to your business

The best service! Tks Autumn and Desiree!! You are so patient!

Autumn was very helpful! Very friendly with a positive attitude.

Autumn helped me with buying a storage unit! Her and her boss are always so nice.

I have stored my things for years @Public Storage on Lakehurst. I recently had an issue and Tracey was so helpful and kind...If only every office had a Tracey!!!

Autumn and Jennifer were very nice and helpful. We’ve always had good experiences with anyone we’ve dealt with. The place itself is clean and easy to access.

Daniel W. Great service

Isaiah did a fantastic job showing me around and answering my questions. He is very personable and professional. 5 star!

Eric and Eddy gave us great customer service. Thanks guys.

Yolanda is a nice person but could use a little more training

excelente atención por parte de erick

Excelente service!

Gracias por su atención Sra Yolando Rosado. Excellent

Great customer service Yolanda was really helpful she provided us with all the information we wanted thanks Yolanda

Buena atención

Hi, I'm pretty happy with Public Storage... I've had my unit in Orlando on Lakehurst for a few years. I can honestly say that all is well. They've been good to me and taken good care of my things... I'm very appreciative !!! The best part is the friendliness of the staff. All of them have been kind to me... My favorite is Erick, he's the Manager and has been for a long time... Erick is organized, friendly and always very helpful ! He showed me how to use the App recently and I love it. But he helped when the gate wasn't woking correctly once and many other little things over the years. I gave the 5 star on this review and he's a big part of why. Thank you Erick !! God bless !!! 👍

Excellent job

Awesome service by Eric!

Very wonderful staff I gave them a 10 not a five

Fantastic experience working with Yolanda, who is one of the Property Managers at this location. I arrived at the facility early interrupting her lunch. She cut her lunch short to accommodate me and got me setup with my storage unit. She did not hesitate to show me different units in order to find something that fit my needs. The storage unit itself was very clean and ready for me to move in my belongings. I highly recommend this facility and trust you will have a good experience similar to my own.

Muito bom o atendimento

No available facilities. No water fountains, restrooms, or vending machines. Make sure you plan ahead. Not recommended at all.

Monique, Was very pleasant and gave me all the information I needed. Easy and convenient and staff was very helpful and friendly. Will recommend you.

EDIT: It won't let me leave another review, so I'm editing this one to say that I have received excellent service from Dee, as well! I'm currently in another state but have friends who are authorized to use the unit, as well. She was a tremendous help to my friend the other day, and worked very quickly to help resolve the situation we were in. Thank you so much on behalf of both of us for your kindness and professionalism! I'd never had a storage unit until I rented one at this property a couple of years ago. My sign-up process was seamless and transparent, and I even moved units twice (when my needs changed) with incredible ease. I haven't had a single issue. I was already pleased with this location, but what has truly impressed me has been the customer service during this difficult time. Erick has worked with me kindly, professionately, and compassionately over the last few months. He made me feel like I could call him any time without worrying about my questions being silly. It's been a huge relief to know that I have such a wonderful person to reach out to while experiencing personal hardship. I'd also like to thank Jahaira for working with me as much as possible to aliviate as much stress as she can for me. (And the person who most recently answered the phone when I called and discussed a question I had with Erick was lovely, too, but I can't remember her name. I'm so sorry, but thank you so much, as well!) I sincerely appreciate all of the help that you've all given me, and I highly recommend this property to anyone looking for a place to store their belongings.

I highly recommend that you rent your space at Eric's location it is a well-maintained property and Eric is very professional, nice and courteous.

Good conditions

Nice clean units. Size of units are smaller than stated

Luis was amazing I was about to have my storage in auction and he was able to help me with the manager get my things out without having to pay the full bill truly a great Christmas gift !! Thanks again Luis & Jahira you both were great :)

Very impressed with the ease of the process. Eric was extremely kind and helpful. Would definitely recommend this place.

Received great service, would highly recommend this location.

Excelente atencion.

Luz was incredible. Awesome customer service, she helped with all questions. Five stars.

Mary dropped what she was doing to help me as I struggled to open the lock on my storage unit. She was very helpful and knowledgeable which definitely eased my visit. It was great customer service!

Good service

Clean facilities, good prices, Mary was very helpful.

Mary was very helpful, great customer service!!

Muy cómodo!!

Erick and Luz provided great customer service

Eric and Luz helped me today and they were really nice answering my questions checking the status on my account and offering me extra boxes for my storage. The place was really clean as well.

I had such a great experience!! Erik was so very helpful I had a ton of questions and he answered all my questions and went above and beyond my expectations!! I didn’t know also how to set up the file boxes I purchased also and Erik literally took the time out to help me!!! So glad I rented here for my business needs... Excellent Customer Service!!!!! He was very detailed about my monthly charges!

Nice customer service rep named Eric knows what he's doing and very helpful .

Betsy was a pleasure to work with. 💕

Erick is really helpful and respectful, he had the patience to answer all of my questions. He is always willing to help. This storage facility is super clean and very convenient. Perfectly located by Universal and Sand Lake. Good security. Only negative is not 24 hours.

Great service all the time, place is really clean, really affordable compared to nearby locations. Very happy with the service.

Erick is the best always nice and really good customer service. Thank you!!!

Erick was super helpful with the whole process and not only helped us with what best fit our needs, but also assisted in getting additional materials for our move.

Thanks for the service

Erick and Sandrika were efficient and extremely helpful. Would recommend this location to any one.

Very great service, thanksto Erick who helped out, andI love the location and very clean Place

Great customer service

Keisia was very nice made sure I left satisfied with my choice going to tell people about this great experience

Good rates , Good place to store. Me and my husband are pleased with the service thanks Eric.

Erick was great...did not lose his cool when I came in upset about an issue and he was very professional. Thanks Erick

First off the staff is extremely polite, There names were Mary and Glovimar. The are to really sweet ladies who are very good at there job, as well as knowing how to treat people. We had a few laughs. i enjoyed meeting them. There is also plenty of packing or storage things that they have available. I also got a good price on my unit. I am very happy with my experience.

Good service

Excelente la atención, paciencia y orientación

Perfectly service and Erick is a fantastic professional

Good service

Erick a phenomenal customer service experience I would definitely go back or recommend to anyone.

Easy to open up an account. Erick was great to work with.

Erick was so helpful and able to find me a space at the location next door that has an amazing rate. Thanks you !

Super satisfied with the service that Erick provided, he is really detail and was able to help me with all of my needs and even waited a little extra until I was out of work to rent my space.

Erick gave me great assistance getting a storage unit that I need with high urgency! Great storage units!

Excellent services very friendly and helpful Thank you for all your help to Lisa, Betsy, and Erick.

Great location. Clean units and very friendly service from Lisa and Betsy. Really glad we picked this location. Very convenient

Great location for us. It's down a quiet road and most of the units are outside. We had a great attendant named Betsy. She was friendly and very helpful. Thank you for making our experience a great one.

No problem

Excelente staff. Erick, Betsy, Jessica son todos muy amables y con un servicio al cliente "extraodinario". 100% recomendado. 👍😃

Nice clean storage area easy access in and out with your own gate code. A bit pricey though. They give you a one month special but then they gouge you with the cost of a lock and insurance that they don't tell you about until you got there.

excellent place. Clean property

Great location and customers service by Erick

Erick was efficient and pleasant. The check in service is also nicely streamlined. Thanks again!

Clean and easily accessible.

Ok price

Veronica is perhaps the greatest public storage worker to ever do it. A veritable G.O.A.T. If there was an mvp award in this profession she would easily win it year in and year out!

Good service

Amazing service

Don't trust there reservation prices! On 7/7 I confirmed a reservation for a 10x20 Climate Controlled unit. I accepted a move in date for 7/13. On 7/12 I had some things come up so I called the facility and told them to move the date for 7/22. They confirmed the new move in date and I received a confirmation email. Let me be clear, 10x20 Climate Controlled unit. On 7/22 I showed up to pay for the reservation and move my stuff in. The lady up front who was actually training someone new that had to see this whole mess up, told me they don't have a Climate Controlled 10x20 unit. I asked why not if I have my confirmation number and email confirming my unit. She stated, "I'm sorry sir but the confirmation holds the price but not the unit!" What B.S. is that. So you just gave away my unit I asked. And they said well if someone walks in we have the right to give them a unit. But that unit was mine. Well sir, we only guarantee the price but the unit location but we do have a 10x20 unit OUTSIDE location. But that's not what I need. I have stuff that needs to be stored in a Climate Controlled environment and that's what my reservation says. Well sir, I have a 10x15 climate controlled unit available so I can give that to you for the same price. WHAT? It's 50sq. ft. less it should be less. Well it's actually more than the 10x20 so we are willing to offer it at the same price. That's ridiculous. It's ridiculous you gave my unit away and want to give me a smaller unit for the same price. Unbelievable situation. I literally sat in my car, looked for another named storage facility and found one not to far for much less with Climate Controlled. Never again will I trust Public Storage. Waste of time and money when you have your stuff ready to move in.

Virgie & Eric where a pleasure and very helpful with my storage rental and knowledgeable with their job.

Excelente atención y excelentes condiciones y precios

Amazing customer service, really enjoyed the professional of the manager and location, location fits the needs of my business and makes me feel safe. Great job!

Buenas tardes, quiero saber si aquí se puede enviar pedidos de amazon para luego retirarlos

Clean, No pest or rodent problems. Great staff attitude.

Very nice and clean property; very happy with Erick’s excellent customer service... recommend this Public Storage 100%.

Great service

Very clean office and helpful friendly staff!

Quick easy friendly people.

good

So incredibly easy to get a nice, climate controlled unit! Easy Peary!!

#SlytherinsRock. Public Storage team members are the bomb!!!

Tenice was excellent! She set me up quickly and efficiently!

Tenice and virgie were very nice and helpful with rates and helping me with the size I need to rent in a month

Tenice was so proficient and helpfull!

Came in yesterday 4/18/2019 and very nice staff great location tenice was nice

Great friendly service from Tenice!

Great service

Невозможно загружать вещи из машины в бокс, т.к. автоматическая дверь постоянно закрывается и открывать ее надо через кодовый замок. Зачем это сделано непонятно. Въезд в сторадж итак по коды, в рабочие часы можно сделать, чтобы дверь автоматически открывалась, когда к ней подходишь, либо сделать возможность блокировки двери на время.

Great service thanks Eric

Tenice was very helpful with boxs that we purchased and public storage is awsome

Tenice is an exceptional customer service. The tour was helpful and the information given was relevant. I had a smooth and hassle free transaction. Keep it up. This is what good service means.

Tenice gave 5⭐️ Help

Tenice helped me rent my storage.

Tenice, was very helpful with rental and I will do a rental with her any day very nice and professional

Great location. Great place to store your stuff. Tenice is awesome!

I rented from this place and they were amazing! Great staff and Eric is top notch! They were awesome!! Would highly recommend!

I love this place! Organization and cleaness is amazing here! I was treated with respect and Erick was very quick at setting everything up for me! Great location and great amazing staff!!! Totally recommend this place ! Thanks

El servicio de Erik fue genial. Fue un agrado haber conocido a una excelente persona

Muy buen servicio, nos atendieron muy coordialmente, y nos encontraron el lugar más conveniente para nuestros muebles, gracias Erick por tu gran ayuda.

I feel its always best to be fair when it comes to any review i leave on google. So ill start with the good and end with the bad. Tenise at this property is very helpful and friendly, clean unit, and good service. The bad- Public Storage sends you an email on the move in price when you book. What they dont tell you is there are added fees when you arrive at the property. My reservation was $25.00 move in quoted to me over the phone. When you arrive at the property there is a required $15.00 upsell on insurance for your unit that you must pay and cancel at any time. This is not disclosed to you at the time of reservation. After speaking with reservations again after my move in it was stated that its clearly on their website. So in short make sure you read the fine print before booking with Public Storage. Let me be clear the customer service at the property was just fine. My issue is with the bait and switch tactics used by reservations. If insurance is required it should be stated at the time of booking.

Tenice did a wonderful job in helping select a unit. She walked me through several units and was pleased to do so. Made me feel like a valued customer! Storage is storage, service is priceless.

Very good value for money. Needed space to leave luggage for a few days, and this place really worked out brilliantly. Perfect!

Really nice staff, helpful & professional The only thing is that you don’t have 24/7 access, you only have access from 9 am to 6 pm all week but it’s gated & security cameras everywhere. Very clean & have good promotions & availability to different size storage units. Better than many public storage places I have dealt with in the past. Hope this helps anyone .. good luck

Amazing service.

Price to high

This is the nicest locations in this area, love the service I receive from Erick every single time.

Rented a space with my sister, Erick provided great service and the property was nice and clean.

Erick was great, really good location and very affordable prices!

Easy and convenient. Erick was super nice and helpful :)

I was only there 6 months before they let me know that my rent went up $20. I pay $215 for a 10×15 with no AC. Not to thrilled.

Great employee named Juan. Very professional and great customer service

The location is spacious with multiple options to choose from. They were very helpful and courteous.

I had a great experience, no issues whatsoever. I’ll gladly reuse them for storage if I have need again in the future!

Good prices, great location

Awesome staff especially Erick great guy very nice to work with

Clean facilities, fair price, good customer service by Erick

Perfectos storage para guardar tus pertenencias y facil de localizar

Thank you Erick and Jocelyn.

Large units, good prices and friendly staff. Easy check-in process and Erick and Jocelyn were awesome. Would definitely recommend it and use it again.

Place was clean and lovely! Amazing customer service and would definitely recommend coming here! Yolanda and Erick are awesome.

Eric and Yolanda were very kind and helpful. They are very good employees

Erick has always been accessible when I needed something at his location. Erick represents public storage with up most professionalism.

Erick was wonderful- he covered everything I needed to know- highly recommend speaking with him!!!

Yolanda és muy atenciosa 👍🏼

Erick was wonderful to work with! I am very pleased with the service provided! I would highly recommend renting a storage unit with this location!

Was there a couple weeks ago. Erick was a great help.

Property is clean , staff is great. My dad loves storing here.

Very nice and safe place. Staff was nice

Great place, recommend it to everybody!

Erick was very helpful in answering all my questions

I had the best experience at this Public Storage location. Erick was very professional about assisting me with my unit.

excelent service from Jessica n Eric they went above n beyond their customer service

Great location right off of Universal Blvd & Sand lake rd. Less then 10min drive from Rosen College of hospitality where I study at.

Thank you Erick for answering my questions when I called yesterday.

To me, first impressions are extremely important and my first experience with Erick at Public Storage absolutely exceeded my expectations. From the moment I called to discuss their options to finalizing the sale, Erick provided me with a level of professionalism that set the standard. I will recommend this facility to my friends, family, and colleagues.

Thanks Erick for your help.

Sam is a pleasure

Rented a unit with my roommate last Tuesday and Erick was great and very helpful.

This property located at 5900 Lakehurst is not only well kept but the customer service is through the roof! Yolanda (my favorite) has saved my butt countless times by staying late, going above and beyond to resolve any issue and ALWAYS wearing a huge smile! I've been frustrated because of my own errors and she gracefully handles them. You all have a rockstar on your hands. She's even skipped her lunch to help me get into my unit and patiently waited as I solved my credit card issue. I frequently forget my gate code and she always helps me find it. I've had a unit here for the last 2 years and won't go anywhere else. It's conveniently located for me and in a safe area. Thanks for everything! This review isn't enough to show the amount of gratitude I have for this property. Thanks Yo!!

Erick is amazing, he's always so attentive and offering the best service ! Love this place. The property looks clean and neat at all times, been renting here for 6 months and this has been the best location.

El servicio de Erick y Teresa es excelente. La localización es muy limpia.

Great storage Location. Love this place :)

My boyfriend rented a unit last week and the manager was very nice.

Great customer service!!

I was fully satisfied with Erick and his services. Erick was really professional and had full knowledge of his job. I didn't think it was fair to pay more for an AC unit. The storage was hot as Hell!!!... Thanks to Erick he informed me about the moisture obsorbant beads. I still think that those storages is too Damn Hot!!!..Erick customer service skills was outstanding. Thank you Erick👍

Stopped by to inquire about pricing a few weeks ago and Erick was so helpful and knowledgeable. Answered all of my questions with a smile on his face! I accidentally posted this review for the wrong location! Erick helped me at the Lakehurst location, not Raleigh! :)

Do not store here they have discriminatory policies in upper management Mrs Pagan was very, VERY unprofessional poor place to store overall don't do it.......

Erick was very friendly and understanding. He was also very knowledgeable about how much I could fit in my unit as well. Very valuable asset to your team. Keep up the great work. Way to go Erick.

What service was really good

Used this location for a couple of months, really please with the service I received.

Great service. Candice is an exceptional representative. Wish more people were like her.

Had the best experience renting a storage area. Candice made the whole experience pain free and she helped us get the best deal they offered! I would strongly recommend this location and team. Very professional and caring!

Candice was awesome!!! She was able to help plan out my storage unit to help maximize my space to best fit my storage needs!

Got a Nice size unit for an amazing price at a great location. Really pleased with the service received from the employees, really professional.

Amazing service from Shay, very knowledgable and courteous. Place looks great and clean like brand new. Obtain a second unit and I'm pleased with the service.

The facility is nice but the employees are rude and discriminate they took pictures of personal items that was in storage when i told them not to the dm JAHAIRA PAGAN is rude and they have poor management skills i will never recommend this location ever neighborhood storage will give u the best service and not disrespect you or your items and invade your personal space by taking pictures of your private property they broke there contract and i am seeking further action so i recommend not to do businesses with them and also management never returns calls i had a broken door which fell on me which hurt my back i will be seeking further action with that i called management to fix they took 7 days fix after having to go to the office several times complaining also had a broken latch which they disrespected me when i asked to fix i fixed it on my own they have alot of issues

The facility itself is good, new and what you would expect from a self-storage. However, the girl in the office who helped me (I don't think it was the manager) was very rude, seems like she really hates her job and/or she was having a very bad day. More than once I was ready to turn around and walk out, but I didn't since I knew I only had to deal with her once. Also, the price they quote on-line is miss leading, it isn't until you are half way through completing they sign-up that they force you to buy insurance. Also in the contract you sign, Public Storage is not responsible for any theft or lost... they expect you to claim it on the insurance that they force you to buy. I stated more than once that my home owners insurance would cover my property, but the girl wouldn't accept this. UPDATE: The regional manager called me after this review wanting to know the details of my experience. She confirmed that insurance is not a required purchase and offered to remove it from my bill, but to do this I must go into the office on-site and request this. I would of expected this could of been done over the phone with the regional manager, instead of putting the onuses back on me to work it into my schedule to go into the office and request a option I didn't want in the first place to be removed. A start was given to my review of this facility for the quick call to my review but then removed for not resolving the issue. Two start is for the staff and management, but the facility is close to my house and work for me.

Came in the office to complete my new lease with keonna, also met shay, jalyn and Dwayne and they all was smiling and showed great service. Look forward to doing business with them, great employees

Have several storages around the area, new Fascility, really nice and clean, the staff is really helpful and knowledgable.

Although I wasn't able to get a until here, the manager keanna was more than happy to help me with locating a closer location. I knew she'll be a big help as soon as I walked in the greeted me with the biggest smile I've ever seen. You guys were very helpful

I had such an lovely experience with public storage, the young lady Keonna there was so polite and professional and went above and beyond to make sure I was pleased, I'm glad I decided to do business with you guys!!!

Walked in this morning and Ladies there where very helpful and home welcoming . I will definitely be refferring people . Joan was very helpful and sweet ! Wonderful job :)