Public Storage Self-Storage Units at 5900 Lakehurst Drive, Orlando, FL

Horrible customer service and property manager never gets back after so many calls.

My place was robbed! Nobody at Public Storage gives me an answer…

They jack the rent up on you for no reason.

Was able to find and secure the perfect unit same-day. Appreciate Bailey and his help making it happen.

good service and reeally efficient team

Missy help me today the kiosk help me rent the space and showed me what space that I needed to store. She was an awesome employee I would give her 6 stars if I could

I had an awesome experience at Public Storage. Jean was phenomenal in going out of his way in trying to accommodate our storage needs. Extremely professional, will recommend this facility to family and friends. Thank you Jean! Liz

My unit was very obviously broken into. I had a few belongings stolen and other personal items were looked through. The front gate has not been working for at least a few weeks now maybe longer so whoever wants to enter the property, is able to. Thankfully we will be moving our items out of here by the end of the month. Do not rent any of the indoor units from this facility. I’m not even sure there are cameras inside.

Buenos

Sharieka was super helpful today and answered all my questions and she also had the prettiest nails. 🤗

Elham is very sweet and attentive. She keeps everything clean.

Thanks Autumn

Thank you so much for all the Assistance and amazing customer service Autumn and Matthew

Thank you Autumn for getting me a bigger unit and a better rate!

Thank you so much Autumn for all your help today!

Thanks for all of your help autumn!

Great people, clean place, good communication, friendly environment, good prices. Love it and recommend to anyone that is looking for a storage!

Thank you Autumn

It's a storage facility with reasonable prices. There is a gated entrance, each unit comes with a lock, and there are cameras throughout the facility. You can't meet the staff in person but must talk to them remotely through a screen in what used to be an office. The unfortunate thing about this place is that it's not open 24 hours, so if you need your stuff after 9PM then you're out of luck. And there's also no cart to safely load your things onto, no bathroom, and no trash disposal. I guess I can't complain for the price.

Autumn is amazing help!

Nice the way is done to rent and the Gate opening feature

Autumn was awesome! She helped me set up the mobile app and showed me how it works, wonderful customer service

We came in today unsure of what we should get. Erin was super kind and helpful, showed us several units, and we couldn’t be happier with her customer service. Super friendly and great location, highly recommended.

Amazing storage unit! Friendly staff and very helpful

Helped someone move, easy to access in the tourism district. A problem with opening the unit, but a young lady came to the rescue. The latch was too tight, and fixed the problem. Thank you so much!

Awesome experience here. Even made sure I had the best unit for my needs!!

Christine is always awesome she is very nice and knowledgeable

Megan thank you for your time , for stoping and explaining us everything, You are the best

Rita very knowledgeable and understanding. Communication was good and very helpful

They have a great access Exelent prices and very secure place I came from Colorado. Tienes un excelente servicio te atienden como si fueras parte de la familia y el lugar muy seguro. Recomiendo este lugar porque tiene todas las cualidades.

The absolute worst most disgusting storage facility I’ve ever seen! On day of move in unit literally had rat holes in walls was full of bugs and looked generally like an unfinished room something out of a horror film. Run far away. We moved into a unit in millennia inside climate controlled and actually cheaper.

Autumn is the greatest of all time.

Kaylee is amazing. Friendly, knowledgeable and above and beyond accomodating. She made sure I had everything I would need to not just access my unit but to make it so much easier and faster. If you need a good place to store anything, go ask for her.

Vanessa was so helpful and patient for me and my daughter walking in. She helped me find the best unit for my last minute move

Storage facility is very old and it looks that way. I’ve never seen maintenance on the property once and I’m there a couple times a week.

This place is old and run-down. Not a good place to store electronics with the constant water leaks. You're better off paying a few dollars more for a unit at the turkeylake location. I plan to move out our things this month to the new location.

go see autumn for your storage needs!

Sad to say my opinion on Public Storage has decreased dramatically. A year ago they raised my rental price 33% all at once. I thought okay, I'll just accept it I had a pretty good rate. Now they're increasing it another 25%. I've been a great customer, always pay my rent on time, cause no problems. I called the facility manager to see if anything could be done and they said no sorry the price is going to increase no matter what you say even though you're not getting any more value for the huge price increase. There's no upgrades to the building or additional storage space. They just say it's "market price comparison," which is another way of saying they're just being greedy because they can get away with it. I asked them about their customer satisfaction guarantee and they basically said sorry it's just a slogan that has no real teeth. I called the "customer care" line and they said the same unhelpful thing. The customer satisfaction guarantee sign says to contact their regional manager to resolve any issues. I contacted her during business hours and left her a message. Here we are a week later and she hasn't returned my call. I wouldn't recommend this place for storage as the prices will raise on you dramatically for no reason and customer service is non-existent when you have a problem.

I love renting at Public Storage because Autumn is there. She is friendly and great at her job. 5 Stars!!

I needed a 2nd unit, and knew I needed to get one at the one at the Lakehurst property! Autumn is fantastic! She made the process really quick and explained everything I needed to know. Definitely recommend the Lakehurst Public Storage because Autumn is there!

Autumn is vey welcoming giving all information I need. .The Place in general and units very well kept.