We have not had electricity or lights in our unit for at least six months. Multiple requests for service and no results. Only excuses.
Always a pleasure dealing with Public Storage. Jose has been especially friendly and helpful to me as s first time storage unit user. Jose has always been very fast and knowledgeable when I’ve run into any issues and has made it a easy and professional experience. Highly recommended!
Front desk lady at rental office couldn’t answer one question for me just would put her hands up and walk away. Saying she doesn’t open for another 10 mins. One question is all I had woulda taken 30 seconds.
Thanks Letty for amazing service
Storage units are nice, clean, and easy to access. The customer service is horrendous. It was moving day for me paying movers by the hour and the lady at the front desk shut the door on me when i approached her to ask how to get my key. She tells me to come back at 930 and wont help me until then. I come back at 930 and doors are locked and no one is there. Waited 30 mins and still no one to help. Finally get customer service on the phone and find out the key is in the unit which is open. All the lady had to say when i asked is your key is in your unit. The rude attitude and slamming door in my face was so unecessary
Letty is an awesome manager she had so much knowledge and was very friendly the property was nice and clean way to go Letty.
Update: Letty is still awesome
Thanks Letty, awesome job
Thank you Letty for your amazing service
Thanks Letty for helping me with my transition, great customer service
Great customer service Letty
Thanks petty for your above and beyond customer service
Although the prices are high, they’ve kept my storage safe and damage free for 2 years. They have improved with their safety features and the facility is safe overall.
I had an amazing experience with Public Storage! Letty was extremely helpful and answered all of my questions. The facility is clean and well maintained.
Letty had amazing customer service
Thank you
Do NOT rent a unit at this location. We have had MULTIPLE issues accessing our unit here. We have had previous positive experiences with the location on Fairbanks but this location is the worst. The elevator code reader is always breaking so the girl who runs the place just shuts the doors and locks up the stairwells so you cannot access your unit. She also closes the garage doors at 4pm almost every day because she likes to leave early, so you have to go through some side door. Yesterday was the second time that we had an event that we needed our supplies for that we keep within the unit, and we could not access it. This was 4pm in the afternoon. There were 3 other people there having the same frustration. Even the elevator repair guy couldn't access the elevator room to make a repair because the place was locked up and a ghost town.The office is closed for 'renovation' . We had to run around and purchase items we already own in order to pull off our event! We were panicked. It is a horrible feeling to not be able to access your belongings during normal business hours and never know if you're going to be able to get in or not. There are also only 3 flatbed carts, so if there are more than a couple people there you are out of luck. All around a terrible experience. If I could give it zero stars I would.
Drove from my new house over 100 miles away to empty my unit because they have raised the price too many times and they have no power to the doors, no power to the elevators and concrete dust everywhere.
Something is always broken, no power to the doors, no elevators. But the rents sure seems to make it to the top floor! I wish there was a zero stars for this place.
It really have wonderful people working for them who are a great help to customer like myself. 👍
Great job Letty, assisting me and my brother with our storage needs, we are pleased with your customer service
Awesome customer service Letty
Letty was great, property is clean, provided great custservice,definitely recommendations this place. More than five stars
It was a pleasure meeting and being assisted by Letty! Such a friendly and helpful stuff member I would definitely recommend this storage space.
Letty
super great customer service
Letty and Ashley provided excellent customer service with a friendly and accommodating demeanor.
I love this love this storage location! The manager Letty keeps me at peace of mind knowing she is running the building
Great facility awesome customer service to help you out anyway, they can. Ask for letty
Thanks Letty for your amazing customer service skills, the property is well kept and clean
Today was my first day needing a storage unit at last minute at that. Everything here was so quick and easy! Just what I needed! Missy was an absolute lifesaver the entire day! She helped me with everything I needed. I even ended up buying a few supplies while I was there thanks to her.
They raised my rate several months ago and are now offering the same sized units for two thirds the price but won't adjust my rate. Now I have to switch units in the same building to keep from getting ripped off further.
Very pleased with the excellent service Letty provided. I definitely recommend speaking with her for your storage needs.
Thanks letty for excellent customer service and helping with my move in
Thanks Letty for being so helpful your the best.
Letty provided great customer service and was very pleasant to work with!
Took a little time, but at the end letty went over and behind to make sure I got what I needed. And I thank her so much for her hard work.
Than you for all your help, Gem. Super!
Gem was so helpful when it came to getting things set up. She deserves to be recognized for her polite attitude and professionalism. Thank you Gem for the help.
Awesome and very helpfull. Thank you Gem for everything.
I stopped by on 4/29/2023 to inquire about a storage space. I highly recommend that you speak with the property manager Kimberley. She's extremely knowledgeable about the property but what highlights my experience was her fantastic customer service skills. If anyone here has any questions I highly recommend that you speak to Kimberley. Even tho it was out of my price range but her customer skills it's worth writing a review about. Thank you again Kim.
Great customer service from Leslie.
Leslie was very helpful in finding the right size storage for my belongings in a perfect location.
Great Service Leslie provided. She helped with all my question that i needed answers too.
Theirs this man there I don’t know his name, but he’s super super rude. Did not want to help me, I arrived 1 hour before they closed, (5) and he did not want to help me whatsoever he told me he had his car turned on and he was ready to (dip) what language is that? Horrible experience.
Letty was super helpful today!
Great storage facility. Always clean and neat. Kim is very helpful!
I needed to scale down and she was very helpful in trying to accommodate my needs. Excellent customer service.
Kim is amazing, great customer service skills, I left several messages and Kim responded back efficiently and helped to take care of my situation regarding my account! Just a tip anybody going in who is In need of assistance ask for Kim she is very knowledgeable and friendly. Thanks Kim great job! 👍
Kimberly was amazing; she helped me find the perfect storage unit for my needs . Super friendly and knowledgeable.
Shaquanna saved my butt. I needed this last minute and she made it happen fast and easy. Thank you shaquanna
Shaquanna is the best and a wonderful property manager! Always there when we call or in office. Makes sure our storage unit is working for us! This place is always spotless smells great and well maintained! You can see she goes above and beyond and does a great job at it! Customer service is key when dealing with humans and Shaquanna has it down packed! I have recommended this place a dozen times before and will continue
The çustomer service is beyond great. Thank you shaquanna for everything.
Shaqunna was amazing. Made this a easy process for me. Thank you
Friendly and nice! Clean and convenient.
Letty helped me and my husband today & she’s the greatest help! Super knowledgeable and made it super easy! Very clean storage & safe ☺️
Shaquanna was great! She got me the BEST DEAL! Very sweet and a ppl person.
Shaquanna was very patient and informative. We need kind ppl like that serving clients! Thank you so much for helping me get situated.
shaquanna was amazing very quick and easy move in will recommend
Thank you soooo much shaquanna. Appreciate all your help.
Shaqunna was very helpful and knowledgeable. Thank you
Shaquanna was so kind and informative! They gave me a full tour and answered all of my questions- I will 10/10 recommend this location and staff!
This was the best customer service experience I have had in a long time. Shaquanna was exactly the right person I needed to speak with. She took perfect care of me, explained the rental process and walked me thru facility operations. I couldn't be happier. Thank you so much!
Shaquanna is great! Always helpful and knowledgeable! She’s always there when I need her! She keeps her property very clean and smelling good! Love her and this company! Will highly recommend
Just wanted to leave a review on how I tried to get into the John Young location today but I was unable to and I was sent to the Mills Ave location where I Mrs. Q the most lovely lady I have ever met did her best to help me she went above and beyond reaching back out to me to continue to help with information much appreciated keep up the great work!
I could not have been more impressed with Jeremy, the facility and the ease of operation of this Public Storage. Jeremy has the best customer service skills of anyone I have worked with in years. He showed me several units, he explained procedures clearly for renting space, he was extremely patient and called me when the size we needed became available. It is a pleasure to rent from Jeremy and this location in Maitland. The best!
Shaquanna was very helpful, highly recommend!
Shaquanna was really helpful in finding me the right storage unit for me! Easy and simple process, and even better customer service! Highly recommend, made my move in process great 😊
Shaquanna was great helping me with my move in
Shaquanna was very polite and knowledgeable! She made our move in very easy today! Thanks for your great customer service and a wonderful storage experience
Shaquanna was wonderful to work with. Knd, well mannered, greeted me with a Smile 😊 and was very helpful with storage and product information.
Shaquanna was amazing helping me get my storage unit!
Shaquanna was amazing to work with! I definitely her to anyone who is in need of storage services. She was very knowledgeable and friendly! I will definitely use her from now on! Thanks for the amazing customer service!!
Shaquanna is the best. Ive rented here on 3 separate occasions and they were always polite. Shaquannna adds the friendly and makes everything quick and simple. I greatly appreciate her.
Shaquanna was amazing this morning she answered all of my questions, gave me a great tour and the units were all clean.
Shaquanna was a big help for me today! I appreciated all of the time she took with me and helping and making my move in fast amad easy! Property was clean and well maintained
Thank you Shaquanna for all you hard work with helping me!
Shaquanna was fast friendly and efficient. Thanks!
Shaquanna was amazing made my move in very easy! She’s fast and knowledgeable! I will recommend this facility
Shaquanna gave amazing service! Helped me out a lot. Polite and good quality storage.
Let me start off by saying this is the best customer service experience I have ever encountered. Tisha is so well mannered, nice, funny, and neat. She knew exactly what I wanted/needed when I described my home. I would recommend her to anyone. She definitely knows how to make a bad day turns good within seconds of meeting. Thank you Tisha for a great first time experience see you again soon
A young lady name Tisha was extremely helpful and courteous at Public Storage in Mills. I was looking for temporary storage for a few bedrooms we are re-decorating. The property was clean the unit she showed me was a great size and was also clean. Will definitely be going back to see her at that location soon. Thanks Tisha
Shaquanna was a blessing this morning! I appreciate everything she did for me! Truly went above and beyond to make my move is easy! Thanks Public Storage for such a wonderful person to help me in my time of need.
Letty was great very helpful
I Would Recommend This Location, Princess Was Very Friendly And Helpful .
Ms Q was so patient, I had a lot going on with moving and she was able to walk me through the process of renting a storage unit with ease. Impeccable customer service skills....
Property manager Shaquanna is very nice and pleasant. Property is well maintained and clean. Restrooms always clean and accessible! I would recommend
Shaquanna was awesome and pleasant
Shaquanna was a great property manager! She made our day very easy! Great place to store your things
Shaquanna was very helpful and the property was spotless
Shaquanna was amazing with the initial start of this reservation and was so helpful making sure I was comfortable and got me settled.
Shaquanna was Fantastic!! She made my move is very easy! Great customer service I would highly recommend using Public Storage.
Shaquanna is the BEST!!! She made it super easy to open a storage unit. I came in the week before and talked to her about a 10x15. Came back week later and it was gone. She had a 7x10 open that I took just bc I need to get space. She said if anything comes up for a bigger unit I will call you and let you know. We got back down to the office and she looked at her sheets again and said you know I have this 10x10 but it is on this now list bc the lock is sort of tough to move. She said you can have it if you do not mind the lock being hard to move. She took me up to the unit and the lock was not even hard to move. Shaquanna really took care of me by getting me this 10x10 which is the perfect size for me. She is a PRO and really enjoyed the time with her getting the unit setup. She is a sweet. Looking forward to seeing her when I go to the unit to drop or get stuff out. Howie
Shaquanna is diligent, efficient and helpful ! Wonderful hospitality and guidance through the process ! She made it seamless and enjoyable !
I love this store always quiet and clean and Shaquanna is always a blessing each time she helps me HIGHLY RECOMMEND all public storage properties!
Shaquanna is the BEST! Extremely professional and helpful!. I recommend this location just because of how helpful she is!
Shaquanna was awesome! She's been a great help with my move in process.
Shaquanna was extremely nice and helpful. It was a super easy experience and I recommend anyone to use this public storage.
Melissa is always pleasant!
I had a wonderful experience with this location.
Shaquanna took me to the unit that I had selected online. When I saw it I realized that it wasn’t big enough for me, so she helped me to find the right place for me to keep the amount of things I needed to keep in storage. She was so incredibly helpful and so kind and had a lot of patience with me since I didn’t really know what size unit I wanted at first. She guided me on what would help suit my needs.
It makes me feel good knowing my things will be safe here at this location and it’s easy to get to.
I will definitely recommend this location.
Thank-you so much Shaquanna! You are so amazing, your help was needed and I appreciate your dedication to make my move in smooth and successful. 5 STARS TO YOU!! keep up the good work, you switched my stressful day to more at easy. THANK YOU AGAIN..👍🏽
First off let me start off by saying the office was clean and smelled great!! I knew I wanted to rent from here! Then I met Shaquanna! She was absolutely amazing I mean really great with helping me find my unit! She didn’t have a small enough unit for me at her location but that didn’t stop her! She searched in my area and found the perfect space for me at a great price! She even walked me through the erental process! She has great energy and eagerness to helps others she’s going to go far with this company I can tell! I wish I could give her 100000000 ⭐️’s but I guess this 5 star will do of now! We need more Shaquanna’s in this world!!
Ms. Q was absolutely amazing. The expectation when utilizing this type of service is that you'll get bare minimum courtesy and assistance. Ms. Q blew me away with her friendly demeanor, willingness to assist and direct me in my time of need. If she isn't already, promote her to a senior management position. She is a shining example of professionalism and kindness.
Shaquanna was great and helped me out finding the right room for me. Also gave me a great rate for the locker. Couldn’t be happier.
Shaquanna was awesome!! She was very helpful and patient with great customer service skill! I will definitely refer a friend!
Was calling inquiring about storage units and Q was very knowledgeable and detailed about the units. Great customer service all the way around.
Vanessa was helpful, accommodating and friendly!
DO NOT RENT HERE
We have furniture in storage here for a few months and when we went to clean it out EVERYTHING was water damaged. Furniture had to be thrown away.
The response from the manager was “that’s not our fault” and she refused to help us
Their building maintenance is non existent.
If you’re looking for somewhere to keep your stuff safe with even a moderately friendly staff, go somewhere else.
Every time I come in I am greeted with a smile. Deanna always is super helpful and is the best!
Amazing customer service!!!!
Deanna is a superstar at the desk. I had a problem on move out day and we couldn't have sorted it all out without her. Cannot recommend this location highly enough. We even had a great time telling life stories! Sorry to not see her more after moving out!
Excellent customer service by Deanna.
Deanna is the absolute best to work with!!
Deanna's customer service is the best! She did everything within her power to make this experience smooth and efficient. 5 stars to Deanna and Public Storage on Mills
Property manager Deanna is a pleasure. She is always so pleasant and helpful. I have had units at several other Public Storage locations and this one is the best by far.
Ms. D is always helpful and greets me with a smile and a wave every time I need to pop into my unit
Deanna was amazing and made everything so easy for our unit transfer!
Ms. Deanna is such an amazing woman! She is very thorough, kind, friendly, and knowledgeable of her job! Her recommendations were impeccable and her customer service skills were top tier! She assisted us with ease and made this transition so smooth for my church family! Thank you again!
I had to get a storage unit to keep the belongings of my dad who passed away unexpectedly. this property is close to my home so I tried here first before anywhere else. From the moment I walked in, Deanna went above and beyond to make sure I got exactly what I needed, showed me to my unit so I wouldn’t get lost(lol), and was absolutely amazing and kind. I will recommend this location to anyone because of her great customer service!
Deanna was great! We are excited to rent here!
Miss Deanna was super helpful and nice when we checked in! Clean place.
Well-maintained place with helpful attendant.
If you’re looking for a place for storage this is the one right here! They are all so nice very helping. Great communication. Deanna helped me so much. And was very patient with me. It’s very safe and is a secured property. Defiantly recommend this public storage to everybody
the facility is nice and clean and Deanna was extremely helpful
Deanna is the absolute best. From helping every step of the way, her customer service is above and beyond. She is so kind, thoughtful & helpful. Willing to take the time to answer any questions you may have. I honestly feel very blessed to have met Deanna. She has made my storage experience at this location greater than any expectations I’ve had. Thank you to Deanna!
Thank you for the great service over the years and Ms Deanna is so professional and kind!
Great service, Deanna is fantastic! Easy and convenient place for storage.
Ms. Deanna was kind and took great care of everything. Facility is clean and nicely maintained. I fell very safe while visiting.