Public Storage Self-Storage Units at 9495 Sheridan Street, Hollywood, FL

Liliana was amazing helping me with my storage I had a great experience thanks to her !

Liliana was great at helping us, she made everything much easier and faster. Wish there could be more people like her in customer service.

Liliana, es muy amable, atenta, y brinda un servicio de excelencia. Siempre volveremos con ella..

This massive facility has exactly 2 carts for people who pay insane rates to use to load their things and get them upstairs. The lady who works here said that they didn’t need to provide carts and that it was just a courtesy. They said just carry everything up by hand. Do not rent from here. The owner needs to invest in the customers more.

If I could give 0 stars I would. Very poor customer service. No way to get in contact with anyone to close my account before I received anther bill. When I finally received a call back, I received the poorest customer service. The rep was immediately rude & defensive about the fact that she is attending other customers, asking that I empathize with the way their staff is set up because she is the only one there, and giving an attitude (not my problem - this is a business, work or find a new job). She could not be reached for the past three weeks because of this? I hadn't even placed anything in the unit, agreed to pay the first month. Found out I would not be needing the unit afterwards, and asked that my account be closed. They message on a do not reply email, and a do not reply text. No one answers when I call. How I was supposed to be able to close the account before another is beyond me. I work everyday from 7-6. There should be a way to get to someone outside of just plain out skipping work and showing up to the building. This will be my first & last experience with this company. Stored nothing. Getting charged two months worth, due to a lack of response from staff and the only reasoning they had was " I was busy with other customers." Inexcusable and pathetic. Disgusting. I work with an honest business and that wouldn't fly for a second here. The woman behind the counter must've been sleeping because I called about ten times back to back during my working hours in hopes of finally getting a response, and no answer. And the call back was in such poor enlightenment. Not even an ounce of understanding. Just attitude.

Liliana Excellent skill of Customer service very profesional I 100% recommande this storage location!

Liliana my experience was great she was very helpful helped me in everything that I need .

Tiarra was amazing today! I needed to switch to a bigger unit and she made the process smooth and easy!

It was such a pleasure meeting Lilianna and Tiarra they helped and made my transition of moving smooth as ever. I’m so grateful that I was able to meet such genuine, kind individuals. The perfect duo !!!

Excellent service Tiara went above and beyond she is a lovely person

Tiarra is a best person for costumer service

Tiara and Liliana gave me an excellent customer service

Liliana was super helpful, she gave me all the information I needed, she’s also super patient. If you need to speak to someone, talk to her. She speaks both Spanish and English

Lilliana has been very supportive during my time of need. I want to thank her for her services.

Liliana thank you so much. Very kind and professional especially on mother's day💗🙏🌹

I want to share my experience here at this storage location. Ms. Awilda was very accommodating and courteous. She was always ready to be of assistance. She made it so easy and pleasant.

Liliana best customer service very helpful

Liliana excellent customer service I like, very professional

I was in the process of getting a new unit and Liliana was very helpful and she made it easier to manage. I highly recommend her services at that location.

Liliana she always help the best person I deal with thank you so much you are the best

Liliana provided great customer service and made sure we had full access before leaving.

Liliana is the best manager that I have ever had experience with at any public storage that I have rent or ever visited for auction purposes. I recommend ever to go to her if you are looking to rent a storage Unit.

Awilda and Liliana were fantastic! They were helpful, informative and professional. I’m looking forward to storing here!

Lilliana was such an amazing help today. She made the process smooth and stress free!

Both Anthony & Liliana were very thorough in helping me with moving from one unit to another....explaining all my options & answering all my questions so that the process went smoothly.

Great service from Anthony. Thanks for your help.

Anthony was awesome and professional. He’s very patient and caring easy to work with. The storage is also spacious and very clean. Awila was the best of all the employees we dealt with. We give her 5 stars because she was professional, kind always smiling and very patient. I will gladly recommend this because of her service.

Antoni and Liliana, wonderful people, professionals in their field.

This Public Storage is absolutely the best warehouse storage I’ve ever made use of. And specially the customer service from the attendant, Liliana oh my I strongly recommend this employee to assist you with the service needed since she has excellence in customer service.

Liliana assisted us and provided all the necessary information with great attention. I felt very well attended to, managed to solve everything I needed quickly, and received clear information! Thank you!"

Anthony and Liliana are so wonderful and helpful! They go above and beyond to make your service amazing. Truly a great storage experience!

Difficult to use. Screen kept locking on the rental procedure. Requires insurance and is not optional. Rip off. I do not need a lock because I had gotten one for these rentals before but would not allow to proceed without it. Not customer friendly

Liliana, she was so helpful. I did not remember how to get in the back. Liliana took the time to show how everything worked, now I know what to do.

Awesome service, Lilana was courtious and took care of a glitch we had with my phone not working correctly, She helped us get what we needed. I recommend, Excellent location and very clean 👌

Amazing customer service. Helen Hernandez was very helpful and patient with us. She Took her time and What a pleasant experience. So thankful for this Public storage location

Horrible customer service, Liliana was rude. I usually try not to leave bad reviews, but the experience here was too bad

Great Service and Understanding

Excelente servicio, Liliana muy amable.

Friendly service. Easy to deal with. Helen and Liliana are always helpful

Liliana & Helen helped us out so quick and professionally. Highly recommend going to them!

The best place and secure my stuff her name is Liliana thank you so much she help me if I came back I will put my stuff back thank you

Liliana is very helpful and goes above and beyond to help her customers. Making sure that they are happy and satisfied with their unit.

Liliana brindo un servicio muy profesional y ayudo con todo lo necesario.

Awilda was helpful, knowledgable and super nice! Great experience!

The manager at this location in Cooper City is racist!!! We were having a conversation and because she doesn’t like what is said she called me aggressive. I didn’t raise my voice or change my tone to be aggressive. I speaking in my normal tone and because my skin color I was considered aggressive. My storage unit was paid for before I arrived at this location and she locked it after our conversation. She called a worker at the location an had them to lock my storage for no reason. She went ahead and called the Police and told them I was aggressive. The police came and they didn’t understand why she called them and inform me to contact them when I have to go to my storage just in case she try to lie on me again . She won’t allow me to access my storage that I pay for because of her own personal reason. I advise anyone of minority not to rent there because the manager discriminates against us.

Liliana was great good customer service

Awilda was amazing and very accommodating. Her customer service is exceptional and I would highly recommend using this storage facility, especially when she is behind the desk!

Horrible place. Worse public storage facility ever dealt with. Manager does not even speak nor understand English. Need new management asap.