Public Storage Self-Storage Units at 7333 York Street, Thornton, CO

The experience was great. The manager should be given funds to enhance security and a facelift. The manager was perfect.

Alyse was great! She answered all my questions.

They will rip you off if the can. I got the move in special month free. I found a cheaper place (half their price for the same sized unit). They charged me FIFTY CENTS rent for the 31st day, even though I was out within 30 days.... AND a $51 late fee for that 50 cents.

I helped my mother move out of her storage and the property manager Alyse was very helpful and knowledgeable. My mother stored her stuff there for the past 5 years and there was not one trace of rodents. The facility was clean and I would recommend this location to anyone looking to store their items.

Staff was great! Property was clean and it was really convenient to get in and out of.

Katie was awesome she was a big hel

Kathryn was super helpful

Alyse was super helpful, informative, kind, and courteous. I will ONLY be storing my stuff with her from now on!!

Great storage place, and Alyse Ball-Schwartz is so helpful and knowledgeable!

I called to get information about this facility and got Alyse. She answered every question I had, and a few I didn't know I should ask. She was friendly and extremely knowledgeable! I am very grateful for all her help!

Katy helped, was very patient and wonderful service

Alyse was so kind and helpful. She made sure we were happy with everything all the way down to the tiniest detail. The facility is clean and inviting.

Kathryn was very helpful and got me through the paperwork. Very friendly and informative

Alyssa was great, very good and quick at her job. Very thorough in her explanation of the rules. She should definitely get a raise!

Katie was absolutely amazing! After having a horrible experience elsewhere, she made me feel so welcome. Thank you, Katie!

So far I am happy with this facility. I love the walls that are in the units and that they have lighting. The property manager is nice and fun to talk to and she keeps the grounds clean. And I got a decent average market rate. We will see how long it takes before they raise it and go from there. Would def recommend.

Kayla was fast and efficient. Was very friendly and was able to get me taken care of. She is so knowledgeable and pretty.

A complete self service & seamless process and wonderful unit. Only point of friction is the attendant, who was not involved in my initial booking or receipt of unit. I feel that she is not an honest broker and finds delight in upsetting others peace. Horrible people exist and unfortunately, Public Storage employs one at this property. (Proceed with Caution!!! Biggot on campus ) I will to business elsewhere.

Nice,Clean, n always fun time with kids too,thank you for keeping it safe Public Storage 👍.

The property manager here was great! Alyse made sure I understood the contract and the best way to protect my furniture. She really made me feel like family.

The staff are rude and bossy and the units are in poor condition, my first unit had a massive hole in the doorway that allowed you to see what was inside and they refused to fix it so I had to change units which they also charged me for while acting as if I was the problem for wanting a safe and secure unit. I've also gotten lease violations for leaving only 3 minutes after close and told my code had been deactivated. Will never use this company again for anything.

Flawless experience. Alyse answered all my questions and guided us through a remarkable experience. I've had units in several different states, and most of them have been dirty. This place is top-notch. Thanks again, Alyse, for wonderful customer service!!!

⭐⭐⭐⭐⭐ I recently used Public Storage and had an excellent experience! The facility is clean, well-maintained, and secure. Alyse is incredibly helpful and friendly, making the whole process smooth and stress-free. The units are spacious and easily accessible, and I felt confident that my belongings were safe. Highly recommend this location for anyone in need of reliable storage solutions!

Alyse was extremely helpful helping us find what we needed

Alyse, was so helpful in the pre-sale process. Taking time to make sure my needs were understood. Upon, my decision to use Public Storage she had everything ready to go when I came into the office.

Alyse was great.

Leanne helped me to move in, she was great!

Pam is so helpful and sweet

I came first thing in the morning and Kayla was great! She helped me with finding the best storage unit and allowed me to go tour the unit before paying. She explained everything perfectly and had a great attitude! Such a lovely person to work with first thing in the morning.

Kayla was very professional and informative. I recommend this location to everyone.

La verdad cobran mucho al mes y además trataron de entrar a mi storage y quebraron el candado y para reponer nos el nuevo candado duraron más de 6 meses en darnos una nuevallave

I I've gotten a storage unit from them several times and I still have one now. Nice people clean facility the only thing I don't like about it is every year they raise the rates. But everybody's doing it so what are you going to do

Alyse what great and helpful.Thanks alyse..

Great storage place had no problems moving or out

Alyse has been helping us for the many years we have been here. She is always professional and helpful. We absolutely love her and will miss her when we move out.

Alyse was great. Helpful, knowledgeable, made the move in process very easy.

Alyse was very knowledgeable when she helped me with storage questions. Pleasure to meet you!

We were broken into at this location. Management did nothing to help and they won't unless you can tell them exactly what date/time your vehicle/unit was broken into to. It's not right to advertise camera security when you won't take the time to review the footage after the breakin. Bottom line, the security advertised is false advertising and doesn't exist.

Alyse was a very great and treated me very well with a great attitude thank you

Started a storage unit here November 5th and ended it on March 4th. They insist I must be charged for the full month of march. Even though they offer 2nd month free for the unit, I had to pay for 4 full months anyway. This is a predatory scam company that I will never use again.

Alyse

Leianne was awesome! She was really sweet and knowledgeable.

I pay for storage space at this Thornton location, and Alyse has assisted me over the phone several times. She's very professional, knowledgeable, thorough, & pleasant to work with. She leaves me feeling very confident about my storage needs. Thanks for all you do, Alyse.

I called on Thursday Feb 1, 2024 to try to get information about assisting a family member getting back into compliance with PS's renter's guidelines. I had the good fortune to speak with Alyse. I got all the information on everything I needed to do. Thank You! Wow, it is so encouraging to speak with a professional, curteous and knowledgeable associate these days that I felt compelled to actually leave a review. Typically I just hang up and say, "not calling there again', or "whew, that was easier than I thought it was gonna be". Alsyse was so personable and professional, I decided to ask how to spell her name and promised to write a Google review. Thnaks again.

Alyse did an amazing job showing me around the property! She was very helpful with getting me the right size unit at the right price.

Alyse was very helpful and got me taken care of promptly

Very easy system. Alyse was friendly and helpful, I definitely recommend this storage facility.

Terrible customer service and painful to try to rent with them

This storage facility would have earned five stars, if it were solely based on the ease of set-up, access and customer service, but after coming back from parking my camper van there for two weeks, I noticed that things were missing in my my van. It had been broken into, and after reaching out to the facility to see if they had any video surveillance of what happened, they said that they don't have any cameras for that area. I was a little astounded that they didn't have surveillance cameras everywhere, and definitely see that as a major drawback for parking there. I suppose I should have done my due diligence, but just wanted to share my experience for future renters.

Alyse was incredibly friendly and professional.

Alyse was very helpful very professional and straightforward. I understood everything she explained and if I had a question she was very patient to explain to me. My experience was overall the most um fun I had.

Alysa it’s so patient and wonderful. Even on bad days she made me smile and helped us with our problems. Thank you so much I’ve been here about 10 yrs. Won’t go no where else!

Alyse made this a great experience.

Alyse is great she helped me with everything I needed. Thank you!

Alyse was a pleasure I was only asking questions and she had all kinds of knowledge! Thank you!

When dealing with the hell of moving your mothers stuff across the country and all seems terrible and hopeless I hope you are greeted by Alyse like i was. She was so helpful, patient and understanding. She really is the best and would gladly use this public storage again, especially if she is there. She is what great customer service looks like.

Answered the question I needed to know to rent a storage unit

Don’t not rent at this location. The manager and district manager will lie to get you in the storage and they do not uphold your lease. The manager and district manager Dennis told me multiple lies and threatened to remove my property or terminate my lease even tho all my bills were paid just because I asked for cooperate office information. Steer clear DO NO RENT OR LEASE HERE. Plz try the location on 104th and York if you can very professional and helpful people in there office.

Alyse was very knowledgeable. She helped me acquire the correct documents to transfer access for my company unit as a previous employee left with the keys. She even drilled out the old lock and gave me a new one. Great customer service.

Alyse made this a great experience. Clear communication during move in & out. You can tell she works hard to make this location nice. I have rented many storage units and this is the best yet. Thank you again for excellent customer service.

Good for dumpster diving

Today 6/01 .... I called the storage office and was talking to Alyse (property manager) about why my rent up. She stated I should have received an email about it. Apparently they had the wrong email on file. But on that email they had sent didn't have a specific date on it saying that my rent was going to go up. So I told Alyse that I should have received something new saying my rent was going up. So asked Alyse wouldn't you feel the same way if you were in my shoes. So the first 3 times I asked her she kept avoiding the question. Never got answer. So for her to avoid the question again she told me I'm hanging up the phone now. I think being a manager you should be willing to help or get answers from someone hire up or maybe tell me let me check into this and will get back to you. I'm pretty sure everybody wants to know when there rent is going up. Hopefully the actually owner reads this.

The lady that works the office the on sign manager is amazing and so nice and helpful in my time of need I could not have a better person help me than her

The best! Clean, safe, and no worries!

Elyse is very understanding and works with you thank you Elyse!

Quick and easy. Friendly service. All things explained well.

Alyse is amazing and very kind. She is the absolute best! She makes this place very safe and they truly care about their customers here. I feel very safe and confident leaving my vehicle here. Thank you so much Alyse!!

This was my first time renting a storage unit and Leslie made this a very good experience. She has great customer service, she’s so nice and polite and answered all of my questions. She’s great!

Leslie was so helpful. She was patient and took the time to help us get a storage unit during a very stressful time. Thank you so much!

Alyse who works there is always very nice! She's definitely the definition of good service to the customer, goes above and beyond to help you! Storage spaces are also usually very well kept!

Leslie awesome person helped out in everything so I could understand. Great place nice and clean. Thanks leslie

I have been at this facility for about 3 years. Exceptional customer service. Very clean & I have not had any issues here. I appreciate the communication I have with them. Elise is awesome.

Alyse was great! She had a really good disposition and was really attentive!

They were helpful, sweet as pie, and even had outdoor storage for my boat! Also, it's super easy access to the highways!

Extremely helpful and professional

Extremely clean facility. I've been here for about 6 months and I have had zero issues with the facility, staff or security of my unit. When I first got my unit, during my registration, the woman (I don't recall her name) who helped me was absolutely outstanding when it came to customer service. I would recommend this facility to anyone looking for either long term or short term storage. I've had other units in the area that were extremely shady along with shady renters. Every person I have come in contact with, either a staff member or a renter, has been super friendly. Only thing I would like to bring up to their attention is the cylinder lock. You must bring your own or buy one in advance. I wish this bit of information about the cylinder lock was posted on their website. It's cheap to buy from them but, just an unexpected purchase that is required!

The people here are great! Real friendly and always helpful!

Nice staff!

Alejandra is amazing don't ever lose her. All of my positive experience was with her. I went from a 3 to a 5 just because of her customer service. Thank you Alejandra your amazing at what you do and I truly appreciate you.

Very good customer service and always accommodating and friendly!

I moved to Colorado with no friends, no family, and no land. I didn’t know what I was going to do with my life, and I was a hollow shell of a man. That all changed when I stumbled upon this Public Storage. As soon as I walked in, Alyse was kind, knowledgeable, and put all my worries at ease. She was only concerned with making sure my needs were met and that I felt comfortable and prepared. Storing at this facility is the best choice I’ve ever made, and being helped by Alyse was the single greatest experience of my life. I’m a better person for having done so. Choose this Public Storage and you will never regret it.

This Public Storage is a great location! We never mind unloading here! Thanks Public Storage!

Alyse was very friendly and knowledgeable. Clean property.

Alyse rocks! She is very polite, professional and accommodating! The staff at every location Ive dealt with thus far seems to enjoy their job and takes customer service serious. Great job guys!

This public storage was awesome! They made sure to call me before the end of the month to make sure I was still able to vacate so I wouldn’t be charged for the next month. Their customer service was exceptional and Elise was extremely sweet and helpful! I would definitely use them again if needed.

Worst, dirty, rude and in scary.

We were scheduled to move out the 1, but received a call a day before saying that if we did not vacate before 9pm on the 31st that we would be charged for an entire month. The vacate email sent states that that isn’t the case. When we went to return the keys nobody could be found and the assistance line went to voicemail. Andrea finally came to the front office, but was the most poorly trained customer service representative I have ever encountered. She was snide and rude with her remarks and was very inconsiderate. We will never be returning to a public storage nor recommending it. I also wasn’t allowed to get my military discount and was charged full price the two months I rented there. Awful experience and would give 0 stars if possible.

Alyse was SO VERY HELPFUL! Brought peace to such a stressful event and I’m so thankful.

Alyssa is always so sweet. We now drive across town so we don't have to change to the closer location. Worth it every time!

Staff is extremely helpful, especially Alyse. I was going through a rough time and she made using storage so much easier and made the process smooth. I’m super grateful for the amazing customer service.

Pretty good storage but hard to get to.Well I wrote this review the next month went by twice during reg hrs no one around trying to pay my bill .Call in to pay and it's a 20 dollar convince fee.Then they raised my rent after 2 months and I was paying double.Went to pay my bill one day late and there was a lock on my storage they said was not theirs but it had a sticker on the lock that said public storage.I left to find a bolt cutter and she called me saying they had someone there that could cut it .Drove back and it was cut off.She told me before I left that they had no way to get it off.Looked in my storage and things didn't quite look the same .Moved my stuff out.

Alyse store manager has been fantastic. I've had the opportunity to work with her on two separate occasions. She is always clear and concise.

I would like to acknowledge the person on Duty today she was AMAZING!! Alejandra was so helpful with everything today. I came from out of state to clear a storage and really wasn't sure what was in store for me...she helped me tremendously with everything. I would recommend Public storage. Thank you Alejandra.

Best experience on this storage customer service was great information that I got that was the best thank you!!

Well laid out and friendly, helpful staff

The worst. Constant increase in pricing and will increase prices to twice the original agreed upon price in less than a year. Does not take requests seriously. The entire year we were there the light bulb didnt work and was requested to replace several times. Spiders spiders spiders!!!!! Lots of cellar spiders, hundreds. This was also a request not handled in any facet. Found some dead mice and water leakage occurred during my occupancy. Lots of pests. All my stuff is in quarantine and not entering my house untill cleaned. They seem more focused on making sure people dont use their dumpsters instead of peoples personal property, with cameras watching every single dumpster. The location is the absolute worst. This entire year was constant road construction forcing to drive in giant circles to get there. Road conditions are also terrible so anything fragile will break in your truck. The pricing might be tempting but do not get sucked in untill they address all of this.

The lady is super nice help me out .. Alejandra she even Spanish

Jenn is awesome

Place was very clean the gal in the office Jen was very helpful and friendly when it came k to nowledge of the rules ...I think I'm going to have to upgrade soon

Staff was nice and accommodating after making a reservation online and rented too small of a storage. Helpful.

The ladies in the office were super helpful and informative, i ended up having to upgrade space sizes which was a breeze to set up. I like the fact that the app allows me easy access in and outside the facility. This is my first storage rental and it was easier then i thought. Thank you!