Public Storage Self-Storage Units at 10455 Irma Drive, Northglenn, CO

UPDATE!!!!! 18JUL2024 LORRAINE IS AMAZING THANK YOU this woman has cleaned house and this location is amazing. No more nails screws or trash laying around .

LoriAnne was Great and very helpful! I received great service!

Katie was unbelievably helpful and nice plus i got to keep my online discount on a different unit, Great service freindly people.

06/23/2024 6:30 p.m. I just moved in, they have no carts, the elevator doesn't work and locked me out of the building and my unit is wide open isn't that lovely. The following morning June 24th Brittaney was filling in she manages the property across the street. Well the one on 104th next to the 7-Eleven to be more specific. She 100% did me right and immediately made up for the problem. I don't meet people like her too often. Thank you Brittaney.

Five stars for the local staff, 1 star for problems related to my reservation, billing issues that nobody could figure out, chat agents who couldn't answer any of my questions, and multiple company phone numbers that don't give you the option to speak to a live agent. You're not allowed to look at any units in person before you reserve, so you don't know what you'll get. I did not get what I reserved and paid for, but the staff onsite was able to switch me to a different unit for the same price on my check-in day. So thankful I checked in a few weeks before the moving truck arrived. Grounds are clean and well-secured, their insurance is cheap (homeowner's insurance won't always provide adequate coverage), and my unit was in good shape when I moved in. But be sure to look over every document and ask questions early. I gave up trying to get clarification on my first two months of charges.

Thank you so much Katie! For helping me get into a bigger unit and being so helpful and understanding!!!!

Lorraine was such an incredible help with moving in!! She went above and beyond to make sure we found the unit and had access to everything. Location is great, the place is clean, and feels very secure. Would recommend!

Came in to check an unusual late night access that I had been called about. Katie was so extremely kind and helpful to clear up that it was a mistake and cleared up any confusion and worry. She was very patient and through in checking for me and even checked the other location I rent from. I greatly appreciate her effort to get this taken care of for me!

katie was amazing and so friendly! I love her energy and she is very enthusiastic and you can tell she cares about her job! Thank you katie!!!

Katie was amazing. Super helpful. Would recommend

Katie is the best customer service representative. She has been amazing every time ! I will always use public storage

Katie helped me out excellent today Thank you

Tim was so helpful during a stressful time, i appreciate his customer service skills, very refreshing! Thank you Tim!

Lorraine was amazing. Her customer service was amazing I was in and out within like 20 to 30 minutes and was able to get a big unit for a very good price. I am very thankful I was able to get her assistance, she Definitely needs a bonus or a raise for her amazing customer service. Very helpful and Patient with me. I’m glad I was able to work with her and get my unit today.

KATIE, with Public Storage on Irma Street in Northglenn, is a SUPERSTAR!! Her aptitude and skill in SUPPORTING her customers make this storage location SHINE BRIGHTLY, amidst the garish glow of neon signage and empty pledges from imposter facilities. Katie will be there to assist you, in good times AND those not-so-good times, to make sure you feel secure and confident in your choice to store your belongings with them!

Katie was fantastic and very helpful. we will recommended. thank you.

Tried to rent a unit and was told at the very last minute that due to the fact that I was put down as the emergency contact for a previous renter that has an outstanding balance, they are not able to rent a unit to me. So heads up to anybody out there, don't let anyone put you down on there account for any reason with this place.

Amber was very lovely and got me a good clean unit. Thanks!

Love this place amber helped me and my husband!!

I moved out on April 1st, and they charged me for the entire month of april. I told them ahead of time what day I would be moving out. I was not informed that they would charge me for the month. When I called customer service about this matter, they refused to prorate the bill. Do not use this place. The managers and office workers frequently leave for hours at a time and lock the bathroom so that you can't talk to anyone there or use the restroom.

Rent went up amber helped getting back down. Also gave me a new rope for my unit!

I’m finally moving out! Yippee! There is really no where I can put my packed up boxes so this is where I landed. Hillary (sp?) and Stevie, aka Trish were really nice and just down to earth people. Their customer service was amazing! I got a good rate. The only real complaint I have is NO CARTS! I’m on the 3rd floor. Management really needs to get a cart for each floor, making 2-4 trips up every time I go there sucks.

Stevie was awesome and very helpful!!!

Amber is awesome thank you

I was here, very clean and ran professionally, Dario

Great service

Such a great experience! Amber is amazing! She helped with everything I needed, getting a unit and boxes everything. Very easy process. Thank you!

Dario gave me amazing service

After every six months the rent will rise $10 but if you're okay with it, the area is perfect and plenty of space for two lanes. Curtosey of other definitely helps the flow of moving around easier.

This place is conveniently located off 104th and the units are perfect size

Jesse went out of their way to help me get a bigger unit last minute! Staff is super helpful and friendly. Units are clean!

Excellent service.

Very helpful and friendly . Getting new unit was fast and easy to

You don't want an inside storage unit here because they only have 1 cart available for all 3 floors, and you're lucky if the cart is even in the building! Today the cart was located in the office of all places. How is a customer moving in or out of their storage unit supposed to use it if it's in the office? 🤦🏼‍♀️ Smh... There should be a cart on each level of the building instead of making your customers look on every floor for one or being forced to carry heavy items to and from their vehicles. It's even more inconvenient when you have a disability like me and my fiancé do. There are no restrooms in the building either. Oh and it's lovely how they raise your monthly rate without being notified by phone. They also don't answer their phone or return voice messages. This is by far the worst Public Storage that I've ever rented from!

The people that work here are so lovely. Unfortunately it seems they are understaffed . Everytime any bussiness is needed to be done there is never anyone in the office. When 1800 number and managers are called the have no help in the matter or give out numbers to people who don’t answer the phone. I suggest if the managers and corporate do not have the staff available to staff these locations, they leave a notice on the door saying when they will be there daily as to not waste peoples time

Customer service lady not responsive. I was locked out of the elevator and unable to get to my storage location when I really needed to move out of my apartment space.

They were so helpful and nice. Couldn't ask for any better person then russell. Thank you for all the help.

We just got service help from Brittaney at the 104th location. She was very helpful and gave excellent service on finding us a perfect storage unit to fit our needs.

I'd give it zero stars if I could. Terrible units. My door was painted shut and couldn't be opened without a crow bar. Canceled immediately and moved to a different public storage but no refund of admin fee. I did not even use it at all! Never again here. Customer service did nothing. Next time do not rent online. See the unit first.

Nothing but a bad experience with these people it won't take your information you can't get nobody over there there's never anybody there in the office but yet they're there from 9 to 6:00 would you tell me when they're are there they're a joke all the way then they call you on the phone and returned your call and when you call back the line is busy all day long come

By far the worst experience I’ve had with renting a storage unit. I highly recommend you save yourself the headache and go with a different company. I rented a 10x10 storage unit with climate control online for $178.74. I did it online because no one was in their office to assist me at that time. Their online system randomly assigned a storage unit I did not want. Once I was able to locate an employee to inquire about getting a different unit of the same size, she said I’d have to pay an additional $52.21 for a 10x10 with no climate control. Why would I pay $52.21 more for a unit of the same size and no climate control? I requested to get a refund since I had just gotten the unit no more than 15 minutes before I had talked to the employee. She said she could not refund me my money and that I had to either take my current unit, which I did not want, or pay the additional $52.21. So I was forced to pay the additional money. A few days later I show up to get into my storage unit and although I had my own lock on the door, they put a company lock on it as well. I was not able to access my stuff that day because they placed their own lock for no explain reason. I waited over 20 minutes to find a worker again because there is rarely someone attending the main office. I ran into Jordan and she managed to help me. Jordan was very helpful even in dealing with my irritation. I emailed their customer service to file a complaint and demand a refund of my $52. I received no response at all. I finally decided to get my stuff out of the storage unit. The day I turned it back in, the lady at the front desk said she would go check it out later in the day and then close out my account. She never did that! Thankfully, I spoke with Jordan three days later and she was able to close my account. With the exception of Jordan, that company is very unorganized and has terrible customer service. Their upper management should be embarrassed and ashamed. Public Storage, you should consider promoting Jordan so she can turn that place around because apparently whoever is managing that place needs to reevaluate their management skills. What a poor way to treat a Veteran!

Anna was so helpful her customer service from start to finish was amazing. Will definitely recommend this location and Anna to any friends looking for storage options.

Amber is absolutely amazing. Helpful in every way!!!!!!!!