Public Storage Self-Storage Units at 16840 Northgate Dr, Parker, CO

Good space, secure, fantastic customer service.

Holly at the Northgate Dr Public Storage was accommodating and pleasant. The facilities are clean. The parking lot is clean. The app is great for move ins. I had my Pod delivered there and there was enough space for unloading. The hours are reasonable. The sign up process was swift. My reservation expired, but it was no big deal. Holly made it right and honored the price of the reservation. I recommend this facility.

Awesome service Holly made it so easy 👍

An absolute parasite of a company. They raise your rates just before your next payment, they offer little to no assistance, they over-work one poor person, it's an absolute trash bin and their facility is gross at best.

Holly was very professional and helpful. Highly recommend.

Great customer service provided by Holly !!

Brian was so helpful getting my late fee waived!!!! Everyone is so friendly and helpful anytime I call.

We just completed our checkout process today with Bryan and he was outstanding! We had many questions and he was patient and went above and beyond to make sure we got all taken care of. The facility was clean and the process was easy. A coworker or manager Clarissa(sorry if the name is wrong) was also so helpful and kind. Overall, we are pleased we went with Public storage and are grateful Bryan was our assisting agent!

Very friendly. Clean. Security is wonderful

After having the storage for so long and always paying on time, when turning in the storage unit on the 1st of April, my friend still got charged $675.00 for using her code 1 time to clean the storage. On top of all that, we found mice droppings in the furniture. She was prorated when she got the storage and charged $675.00 for ten minutes... this sure is unfair to a senior citizen who lives off of SSI as her total income. Be careful of this place you might be paying a FULL month's rent for 10 minutes.

Holly is doing a great job. She is very helpful and a nice person to talk to.

Holly is doing a great job.

EDIT: Want to mention the new manager, Holly, was excellent to work with. Just needed to chg units due to increase in needed space and my online discount expired. Holly made this move even better than the last one. She's a true professional and very accommodating where possible, and easy to work with. A few requests I made, she couldn't fulfill due to company policy but even then was very explanatory so I understood completely. They've always been a tremendous help. Friendly, professional staff and clean facilities.

Holly and Clarissa have great customer service, property is clean.

It is quite infuriating when you go to a business during staff hours and the doors are locked and there is no one at the front desk. I waited outside for ten minutes and called the phone number for the facility with no answer. This is a poor way to run a business. If a company cannot afford to have an employee sitting at the front desk at all times during staffed hours, then the company cannot provide quality service. It is understandable if only one manager can work at a time, but it is not difficult or expensive to hire a high school or college student to answer the phones and greet customers during advertised staff hours. Very disappointing.

great service!

Holly is doing an amazing job, She always makes time to answer my questions. Great customer service.

Plenty of space to keep things in place

Chris at Public Storage was great to work with! Friendly employees.

Decent price, clean facility, I trust my stuff here. However, when I got my first storage unit here they were 24/7 with access code, and while doing a move recently, they had restricted hours... which was a problem as I was relying on the 24/7 access. Not really happy to know this changed happened without being notified. Edit to add (causing downgrade from 3/5 to 1/5): Last night I had a once-in-a-lifetime opportunity to perform a religious rite of substantial meaning and importance around 8pm. I immediately left downtown for this location but due to weather and traffic, made it at 2104 (9:04pm). Access was already closed. I met a father who was absolutely panicked because his daughter was inside, did not have the key to their storage unit to lock up, and had left her phone with her dad. Attempts to get emergency assistance from the customer service line failed. Result, I have lost a chance for a ritual context that I will never again even possibly experience (it involves a first day of a project sort of thing). A family had to leave their belongings around their storage unit, and their unit unlocked. I will be moving my stuff out of here at my earliest ability. It is absolutely unconscionable what I, that father, and that daughter experienced. I was denied access to my property when I desperately, time-critically, needed access. They had to leave their property exposed and vulnerable. Downgrading to one star until/unless this place goes back to 24/7. If it does, I go back up to 5 stars because otherwise this place is great - good staff, generally clean, feels secure enough for most household needs, and the guy who calls me to gently remind me about due dates when I forget, Scott (who I think is the owner), is genuinely great to work with if you treat him with some basic respect and friendliness.

Never did business here but , rainbow !

Louis was and has been nothing but the most courteous and helpful person to work with! From understanding the details to helping with finalizing our move out.

I think I have a lego problem... this place helps me hide it

Louie was awesome! Smooth registration, showed me how to access my storage space and the location.

Scott has been very helpful, professional and friendly. Always provides great information in a friendly way. Property is clean and well kept. Highly recommended!

Shout out to Scott for all his help and keeping his customers happy