Public Storage Self-Storage Units at 6801 Santa Monica Blvd, Los Angeles, CA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 109/moSmall 5'x5'
$ 109/mo $145Best Price LabelHurry!
5'x10'Online only price$ 147/moSmall 5'x10'
$ 147/mo $195Best Price LabelHurry!
7.5'x10'Online only price$ 205/moMedium 7.5'x10'
$ 205/mo $274Best Price LabelHurry!
7.5'x9'Online only price$ 207/moMedium 7.5'x9'
$ 207/mo $276Best Price LabelHurry!
10'x10'Online only price$ 248/moMedium 10'x10'
$ 248/mo $330Best Price LabelHurry!
15'x15'Online only price$ 424/moLarge 15'x15'
$ 424/mo $523Best Price Label1 unit left!
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Los Angeles
Resources from the Help Center
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West Hollywood Storage Units Near the 101 and Hollywood Forever Cemetery
Storage units in West Hollywood are located at Highland Avenue not far from the Hollywood Freeway. Indoor storage units and select outdoor units are on-site in a variety of sizes in the heart of Hollywood.
Close by are Paramount Studios, the Dolby Theatre where the Academy Awards are bestowed, and Hollywood Forever Cemetery, a historic landmark that also hosts public events. Self storage here is convenient to Hancock Park, Larchmont and the Fairfax district as well as West Hollywood and Hollywood.
Small West Hollywood Storage Units
Aspiring actors, musicians, screenwriters and directors living in cramped quarters throughout West Hollywood and Hollywood can store items not immediately needed in a cheap 5x5 storage unit. Luggage, clothes, books and such can be packed away but handy if needed. Golf club storage is a great option for these small storage rentals as well.
Selma Avenue Elementary School families and neighbors looking to declutter can store everyone's recreational gear in a 5x10 storage unit for play at Plummer Park, Poinsettia Rec Center or trips to the beach. Behind the athletic equipment, kites, hiking gear, beach umbrellas and sand chairs pack in your holiday decor and off-season garments.
Medium West Hollywood Storage Units
If you are renting out your place short-term use a 5x15 storage unit to clear the decks while you are traveling or on location. These storage rentals can hold two rooms full of furnishings and come in handy when you are expecting a new member of the household and need to make room. Bike storage fits nicely in these long storage spaces as well.
Park La Brea residents and others sharing apartments, condos or bungalows nearby can store duplicate furniture in a 10x10 storage unit. Couches, dining sets, coffee tables and extra kitchen things can get packed away to keep common areas uncluttered.
Large West Hollywood Storage Units
If you don't have a garage or do but it's so full you can't get the cars inside, a 10x15 storage unit is a great option. Long kayaks and paddleboards, camping and fishing gear, and a whole lot more will fit along with your oars and paddles. If you are building an ADU or undertaking a remodel four rooms of furnishings can get packed into these units.
Homeowners around Hollywood High School planning a larger renovation can store five rooms of furnishings in a 10x20 storage unit. These roomy storage rentals can hold the contents of a three-bedroom home if you are between residences or just moving to West Hollywood and still house hunting.
West Hollywood Public Storage has plentiful indoor storage to suit your needs.
If you are still looking for a space, we have more storage units nearby on Santa Monica Boulevard and Willoughby Avenue.
At this West Hollywood Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 421)
This USED to be my review: "A++++++++ the best!!!" But THIS is now my review: MAKE SURE YOU ARE OUT BY CHECKOUT DAY!!! THEY WILL NOT EXTEND, EVEN IF YOU PAY, ONE-DAY... NOT EVEN A FEW HOURS! I WAS FORCED TO PAY $330, AND ALMOST HAD TO PAY ANOTHER $530! RIP-OFF! IT IS NOW THE 21'ST AND THE UNIT IS STILL FREAKING VACANT! They raised my rent like clockwork, every few months. Started off 1 10x10 and 1 10x5 for $500 approx. Then by the time I moved across the street, it was $830!!! SHAME ON THEM! Moved across the street to ANOTHER PUBLIC STORAGE, saving myself $300+ per month! FYI: You CAN (just one time!) apply for a rent reduction. I never did this, because I was so bitter about them raising the rent, squeezing me out.
Ellie was super helpful, was able to show a tour and knowledgeable of the unit and any questions I had
Melanie helped me out very courteously and professionally. Lots of patience and clarity!
Great customer service!
Quick, easy and professional👍
Ellicia customer service was excellent. She was so helpful in choosing the right storage space for our vusiness. Thank you, Ellicia. You are the best.
Elli is amassing and cares her work the customer service Thank you !
Melanie and Shelsi gave great service very helpful in the office
Jovan and Jasmin were great service and professional
Elli was fantastic and very helpful. She was very informative and made the whole process quick and painless.
Elli & Melanie Awesome customer service, even helped download the storage app.
The service I received to was today definitely 5 star and the most comfortable I’ve ever been in picking storage place!
Melanie moved me in great customer service was provided today would recommend it to come rent down here super friendly and helpful
Elli was very helpful and amazing! Very accommodating with my questions and concerns. This was my first time using Public Storage and she definitely made it good experience for me. Thank you Elli!
Kept my stuff here for 3 whole years and the staff was nothing but incredible helpful and lovely. Melanie was my go to for everything, I felt like I was staying at a 5 star hotel. Next time I need to store something when I move or am in between places, I know where to go! Public storage on Santa Monica Blvd in West Hollywood california! Can’t wait!
Very helpful and knowledgeable melanie help me to set up the account pay the bills and everything in kindly time manner
Local and convenient Public Storage facility. Clean, well maintained, and secure building. Open 7 days a week, 930am to 6 pm or 5 pm on weekends. Open regular hours on most holidays. Melanie Public Storage agent and customer service representative welcomes you with a smile. Knowledgeable, professional, and friendly, She walked us through the renting process and the downloading and setup of the Public Storage app. Thank you, Melanie, for your patience and help. I learned today that Public Storage will be open on Memorial Day. Actually, they only close 3 days out of the year! Unfortunately, Public Storage compensates employees working on holidays at the same rate as any other day....might be something to reconsider...
Melanie was really helpful and professional. Thank you for making my process easy and simple. Xx
Melanie had perfect service 5 STARS
I came in to see what was available and Melanie was more than helpful and showed me around! Reserving my space was quick and easy. Move in date was a breeze. Thank you guys :)
Elli was THE BOMB! She took the time to Guide me through everything I needed to know, was kind, patient, thorough and well versed. I wasn’t sure about public storage until I met Elli; I couldn’t be happier!
Elli was absolutely amazing, she was soo helpful in helping myself and my mom find the right storage size for our needs. She showed us multiple units, very patient, very knowledgeable, extremely hospitable. We found a great unit, and are truly grateful to Elli for helping with payment, signing up, downloading the app, and navigating in all the ways needed especially since we are newcomers to public storage Truly great and thank you
What size do you have available on March 1st and the price ?
do u all provide moving services to the facility?
Elli was very helpful. She made my transfer so smooth and easy. I would give her 10 stars!
This location is convenient for me, and I’ve been with them for a couple years now but they keep trying to raise my rent to some random amount that is different than what they are renting my same sized unit for online. I don’t feel it’s right, I’ve spoken to someone at the location when they first tried to raise it and she helped me to go back to what i was paying which was very helpful. But now they’re trying to raise it again without even telling me and threatening me with a preliminary lien because i don’t feel i should pay the raised price and only paid what I’ve been paying.
Elli gave such exceptional service and helped me choose the right space for my needs!
It’s an amazing place been renting there for 6 and a half years and never had a problem
Your staff Melanie is very helpful and she told me everything about public storage.
Melanie gave me the best service ever.
Elli me encanto su atención , me resolvió todas mi dudas y logramos hacer Contrato por que me gusto su atención !! Genial
Mike and Melanie deserve a great review at this facility. It is really nice.
I would highly recommend avoiding this place, as after only six months they are jacking my rent up a full 30%!!! So you spend all the effort to move your belongings in and then they pull this. Will now have to move everything again.
Great customer service always friendly Melanie in the office is always great
Melanie was SO helpful and made renting my storage unit an absolute breeze. This was my first time so she walked me through everything and made sure I knew all that I needed to know about the facility and my unit. 10/10 recommend!!!
Excelente servicio por parte de briana y jovany
Melanie was perfect + very helpful
This location has best staff!! Friendly and so helpful. They have gone out of their way for me severall times!!❤️
Melanie is awesome ! Trying to move my stuff out but I was running late, the manager stayed later so handle what I had to do . Thanks so much Melanie ,, Ten stars!!
I share a unit with a friend and Melanie is always a great help whenever we come around.
Great customer service from Melanie always the greatest help
Melanie Was a very nice and polite rep . Thanks Melanie 😊
Buen servicio por parate de los empleados amables y amigables excelente
Great service- so easy and they were super helpful!
Melanie was very helpful and got me a good deal thank you...
Quanto costa al messe un picior box?piu picolo..Che sia?
The customer service here is great! Thanks Melanie for helping me. You are the sweetest.
Excellent, fast service
Rude staff. No care for the customer. I had to throw away ALL MY BELONGINGS. I had been paying there for 2½years prior to having to move out because of my financial issues due to the Covid 19 Pandemic. So Thanks for your true support of this Customer. True customer service doesn't exist here. Only work here if you have no clue what being a sympathetic human heart looks like. Truly disappointed in humanity at the moment; but what can you do when you've wasted your money and put your trust that services that can't even have your back when it's truly necessary. I'm ranting right now. So bottom line: don't waste your money or time on this Public Storage. You might just lose everything you owned because they wanna lien you for suffering during a PANDEMIC.THANKS AGAIN.
Great customer service and assistance!
Melanie gave greast customer service in todays Quick move in
Great service helpful !! Recommend Melanie one of the best staff friendly patient , come here allot so Ik they’re good staff !
Great customer service given by Marili And Melanie super fast and efficient made everything so fast and easy for me! The best customer service I’ve ever received. I would for sure give them a raise if I could!
Melanie is a liar and I'm quite sure a theif. If she isn't the actual theif she's an accomplice. I'm not certain if this Public Storage location is privately ran or if it is corporate owned, but in order to keep your good reviews and good reputation in line, I HIGHLY suggest the Corporate offices do a full and immediate investigation on Melanie, the management, and contractors of this location. There is absolutely NO WAY that a customer using these strorage facilites without incident for years has an issue with thousands of dollars worth of property being stolen less than a month after requesting a lock be changed. Something unsavory and very unsettling has happened. And I highly suggest ya'll clear it up as soon as possible. 😘
Great customer service given by Melanie today super fast and efficient made my move in today super easy! Well kept property.
Excelente y muy amable. Todo perfecto -Marili
Melanie was awesome and very helpful
Mr.Gradfirod my own property was taken out of #publicstorage in #WestHollywood at 6801 Santa Monica Blvd #WeHo #PublicStorage It has all the earmarks of being an inside work I filed a police report ( black hole I was never contacted they pretend to do so ) My own personal property was taken out of #publicstorage in #WestHollywood at 6801 Santa Monica Blvd #WeHo #PublicStorage They took the following #GalaxyBookLaptop #iPadAir #iMac21 #Iphone12# # Safe #Various documents I realized In general, every company like Public Storage has a duty of good faith and fair dealing. This duty requires that neither party will do anything that will destroy or injure the right of the other party to receive there fair dealings . There is no specific definition, however, of this duty and courts have discretion to determine its scope. When deciding whether the duty of good faith and fair dealing was breached, courts analyze the facts and determine what is fair under the circumstances. It became clear to me and it will be very very clear to the courts when I present facts that you allowed my personal property to be accessed and stolen by parties that are not only unethical but are liars You also allowed unethical parties to pretend to be employed there when they were there to steal
Worked with Ellicia at this location, she helped me same day tour space I needed, set up account and accommodate my move. Extremely professional and friendly. Great space for my stuff and very safe. Highly recommend!
Ellicia was so helpful and fast . I was really happy and felt very wellcome
The property manager Melanie was gracious, professional and helped me find exactly the size locker for me. You will be happy with their service.
This store is not very convenient! impossible to drive a truck inside, low ceilings. the elevator closes the doors very quickly, every time you need to dial a code to use the elevator. elevator with low ceilings, sofas get out with difficulty. the doors to the cells are very narrow and low! I would like to rate 1 out of 5, but there are shared toilets, which is great! therefore I give 2 out of 5 stars! but, unfortunately, I cannot advise! I am disappointed! photo attached to the review! Think a few times before using such services! thanks!
Great place nice friendly staff always helpful especially melanie! She help so much she deserves a raise
Bryan was super nice, great service!
Good customer service from Elizabeth , very acknowledgeable & friendly 🤙🏼
Ellicia was amazing with helping me find my beautiful unit here.
Great customer service every time my mom comes to pay at this location Melanie is always super friendly and helpful
Easy to work with. Bryan and Mel were friendly and able to set me up quickly.
Great service from Bryan. Recommend
Melanie gave amazing service , she was a great help!
This most awesome storage in lLa and specially Melanie she a great worker and helpful she did so Mitch for me on those hard days I went trough I m very thankful to have her on this facility and bless her heart I have devastated news to share .my unit was broken in and all my valuables belongings is stolen on this Monday August 22 everything I own for years is gone I thought I was trusting this location I did putting all my belongings in this location I was going true taugh time . and now is over . i invest money for staff so I can make money to survive and have normal life again . I’m so sad and sick I’m stomach.
Clean, staffing good, and was nice and slow the day we went
Came here to store my stuff after moving from Mexico. Bryan was a great help. Very knowledgeable and was able to recommend the right size for me.
Bryan was very helpful in helping me get a storage. Melanie was also helpful in showing me how well the place is maintained.
Thanks for all your help Melanie! I had so many questions regarding services and you were a great help. So knowledgeable!
Ellicia was very helpful, and welcoming making for an easy and stress free transaction.
Saved me! What could have taken 3-5 business days they sorted in an hour. Great service.
Bryan is so helpful he really made all the things I needed happen with a smile
I came in to get a storage unit today right off the street, and Elli couldn’t have been more accommodating. She had an answer for every question I had and made the process go super quickly. I’m moving out of the state for a few months and have been so nervous to leave my belongings behind. Elli put my nerves to rest and I’m so happy to be using Public Storage!
During a very stressful few days and a horrible experience with another company, I was in a rush to secure a storage space at Public Storage. They had very few storage units available but Melanie was a rock star and helped me secure the perfect unit while I had to go through the long process of canceling the other place. I should have started with Melanie in the first place! Thank you Melanie! The location is clean and feels very safe too!
Elli was very helpful with help for rental! Very much appreciated.
Ellicia was awesome! Made the whole process easy and hassel free.
Great customer service at the front desk, always super helpful
Great customer service at the front desk, always super helpful.
Melanie took amazing care of me. We got the exact space we wanted and everything was done in a very timely manner.
Bryan went above and beyond explaining the rates and sizes. I highly recommend this public storage location ask for Bryan!
Great customer service and Melanie was. Very helpful.
Melanie was extremely courteous and helpful in signing me up for a storage unit. She made the process seamless, and answered all my questions. This facility is very clean and well kept, and I love the gate access via smartphone app! I highly recommend this location, and the staff.
Melanie was the best! She answered all of the questions I had and walked me through every step of the way. I’m so happy with my experience here!
A couple of minor issues came up and I was fortunate that Evelyn was able to assist me, both professionally and expediently. As a front line person facing the public, especially during the pandemic, Evelyn exemplified what excellent customer service is all about. Kudos to her and Public Storage for having such a great team member.
My wife has a storage unit at a different location and I make her monthly payments at this location not only because it’s convenient for my route to and from my work but because Evelyn and her coworkers are very pleasant to deal with. Great customer service and the office kept cleaned, very important now in these days. Thank you for not shutting down under these circumstances.
Evelyn has great customer service.
Melanie and Linda were very helpful and kind. I’m happy to be at this location.
Chelsie B. demonstrated knowledge and passion in helping pick a storage unit to meet my needs. She was very nice every step of the way.
Nicole was incredibly helpful and courteous. She took the time to show me several units and give me the pros and cons of each. Service with a smile! Thank you!
Nicole was super helpful, very professional, and had a lot of great answers for a first time storage unit renter like myself. The process was quick and painless. It's great for exactly what I need it to do!
Linda provided me with the best customer!!
Super experience Thank you Megan!!
The staff here showed me excellent customer care! Jose one of the team members working the floor helped me with my lock situation and over exceeded on helping me out and completing my paperwork to transfer out of my unit. The manager working was also a great help! The team here go beyond your expectations and actually care make you feel like family! If I had to rent out another storage unit I will most certainly be going back to this location.
All of the staff there were extremely helpful when it came to the initial process and move-out. Overall satisfied with this location and all of the staff, Melanie especially. Great service guys!
Could've had a higher clearance. It's only 10ft 7in.
Great service! Jose and Lorena were amazingly kind and helpful!
Jose and Lauren helped us out and were very very kind! Couldn’t do the move without them
Evelyn was very helpful and knowledgeable. She guided me through my options. I will be making a reservation soon.
Staff is extremely rude and unprofessional.
Melanie es muy atenta y agradable nos trata con respeto y amabilidad, es muy bonito encontrar personas con un trato amigable y cordial. Ayudo a aclarar todas mis dudas, gracias los felicito por toda su atencion
Melanie - great service !!! You know your stuff !!! A+++ Thank you
Melanie the manager when I came was very courteous,nice,helpful and very professional Thank you very much MB
Excellent customer service. Bryan Lorena Claudia and Mike are very helpful . I've been a customer here for over 2 years and they have always treated me professionally and courteously. Thanks all!
First time using Public Storage and awesome experience. Easy. Stress free and I did not get there names but the ladies in front desk are very helpful. They worked 6/22 and today 6/23. Much love. Thanks.
Liss was very helpful and rather altruistic. She went above and beyond the scope of her job duties by assisting with translation with independent movers. The storage facility is decently clean, and I believe, secure. My point of dissatisfaction with this facility is the long standing (not COVID related) closing time. 8PM (weekdays) and 6PM (weekend) would be ideal, rather than 6PM weekdays (5:50PM, really) and 5PM weekend. Consider those who work from 9AM to 5PM Mon to Friday and then LA traffic to arrive and exit.
This storage place is nice and clean. The girls there are very helpful and knowledgeable they were able to answer all my questions. I was in and out in no time.
Teresa and Evelyn are extremely helpful and got me the perfect unit for my move. They facility is great and I am very excited to do business with them. I also got a great deal on my stretch wrap as well as some boxes. Thank you Teresa and Evelyn for your help and professionalism.
Great customer service and friendly staff. Was greeted right away and answered all my questions.
Great service Jovan! Thank you so much !
Very affecient facility, clean and manager the most helpful I've ever run across. Slightly expensive if compared to others around the country, but in line with it's location.
Jovan gives excellent customer service. Explained all major points of contracts as well. Quite helpful!
Jovan was excellent, space worked out great.
Jovan was amazing! Feel very secure about leaving my belongings here. Move in was easy and painless. A+
Large and spacious but the hours of operation is hard to work with on a regular schedule
Jovan was a really big help and the setup was smooth
My visit at this location was very smooth and it was all thanks to Jovan. His customer service was great and made everything super easy for me to do. Obtaining a storage unit has never been this easy before. Again, Great customer service!
Awesome! & Jovan was exceptionally helpful.. Thank you!
Rude interested staff
Jovan was amazing very help full thanks
Super helpful and friendly! Lorena was great thank you!
Before you need storage because to you spend a day at this location. It should scare you straight. Allot of dreams of Hollywood die there and the remains stored there!
Jovan was great! Very helpful and friendly!
James was most efficient an excellent customer service thumbs up
Ayer rente en este storage , muy buen servicio, muy profecional muchas gracias Nancy , muy recomendando
Good service thank you Nancy For your help.. I recommend this place I really appreciate ..
James was an amazing help and got me sorted in no time! Thanks James...you rule!
Nancy H was very helpful and informative. She made my storage experience pleasant.
Jovan and Lorena were extremely helpful and upgraded my space
The guys here are truly the best and always friendly and helpful. Thank you for a great job and care guys!
Nancy was so nice and helpful with us. Def going to request her service and recommend her to family and friends! Stay awesome Nancy! 🤘🏽
Jovean, Great service! Thanks
Jovan was super awesome. Five star service. Would recommend this location to anyone.
I wanna say Nancy was a great person with perfect customer service, she definitely help me with all my needs very patient and great personality. I feel extremely satisfied with every answer I needed and I'am thankful I got my needs taken care of. Thank you nancy and public storage for keeping my things safe. I will definitely recommend this place and you will see me again Have a beautiful day.
I had a very quick and easy experience! Jovan helped me find a unit that was the perfect size and walked me through the process making this a very positive experience :)
Joe is perfect and made this super painless! Thanks you
Great experience! The girls in the office were fantastic!! Thank you! Highly recommend!
Jovan, Nancy and Lucero were fantastic. Made moving in super quick and easy, really secure facility too!
James is the Best really helped me out and the unit is perfect
Jovan was one of the friendliest employees I have encountered. He was so helpful and accommodating when renting my storage unit. I would recommend public storage just because of him!
Always super easy! . Jovan is the man!
Jovan was great
Very helpful and pleasant staff.
Jovan provided solid service. Definitely feel comfortable storing my goods here.
Great customer service from Jovan!
Jovan was great
Love this place very helpful workers! Thank you guys for everything
The staff at this Public Storage are always super friendly, and there are usually many carts available to move heavy loads more easily from your vehicle to the units on the various floors. There are 4 elevators at two different locations so you generally don't have to stand around and wait for too long. This last week they've been working for n two of the elevators, so not sure how long they'll be out of commission, but on the bright side, they should be in tip top shape sooner than later. Would definitely recommend this location for your storage needs
Big thanks to Jovan he was very helpful!!
Jovan gave excellent customer service
James was fantastic. So helpful. Friendly service. Easy!
Update 9/21: I needed some help getting my stuff to the storage unit and James was a LIFESAVER! I love this public storage because of its friendly staff and will always come here for my LA storage needs. Great experience here, thanks Jovan!
I had a very complicated situation with moving, my movers canceled on me several times and several times I made a reservation, im glad I did! Jovan was not only courteous and helpful each time, but I felt not one ounce of impatience for my reservations falling through. He made my check in process so easy, thoroughly letting me inspect different units to best suit my needs. His recommendation was the one I went with! I trust the name public storage but there is another level of relief leaving my things knowing Jovan is there.
James and no an was assisting me . Great customer service . And they walked me through the whole get down so clearly and professionally
Process is easy
Amazing service from Jovan! Highly recommend :)
This has been an amazing experience thanks to James, he’s both professional and helpful! I’ve used Public Storage for several years and have never had a representative as awesome as James. Will recommend this location to everyone! Thanks James!
Jovan was extremely helpful and professional!
what are prices and available sizes?
Jovan and Doug were great, provided personal service and were very clear and helpful.
Doug and Jovan were amazing! Such a great experience getting my first rental unit!
Jovan is the Best!!!
Jovan was excellent! Great company and great service!
How can I pay on line?
Thanks, Jovan. Went well.
Great service by Jovan!
Claudia and Linda are very nice and professional at the 6840 Santa Monica Blvd.
Javan was excellent and helped a speedy fast move in!
Jovan was great! I'm always a little sketched out when I'm leaving things in a storage facility, but he made me feel at ease about the security, as well as giving me excellent direction! I feel really content storing my items here! Thanks, Jovan!
These people were great especially Brandi who really gave excellent customer service! If you need storage this is the place to go!
Jovan was awesome!!!
Very great. Jovan made everything easy and simple
Lee is very courteous and helpful.
I spoke to Linda about buying a storage unit for the summer and she was very helpful! Will definitely be coming to this location for my storage needs.
Jovan was the guy. Great service. Great person.
lee And brandy make the best team! Lee was helping us sign up for a unit and was so incredibly nice and super professional! He answered every question with great detail and very polite and funny! Brandy was also super incredibly sweet!!!! Hugs from Denmark!
Great individuals who work at this location! Definitely recommend Ask for Jovan or Brandi
Great service friendly staff. Thanks to Jovan for the service
Jovan was great. Answered every question that I had and provided exactly what I needed.
They do not give any prorated credit
Jovan was just great!!!
Great staff was very helpful, Jovan and Shawn we're phenomenal
Jovan made it simple and easy super quick thanka
Jovan was exceptional! He took me on a brief tour of my storage unit and explained in detail how to navigate throughout PS. He was an absolute joy to have as a service representative!
Jovan provides great service and was very helpful with all my questions.
Great experience and wonderful customer service from Jovan! I highly recommend this location for West LA.
Amazing customer service and very nice/clean storage unit. When the agent noticed I was using a U-Haul, rather than a car like the other customers at the time I was there, he helped me rent a unit close to the elevator, a HUGE help. I would definitely recommend this storage over any other in the area.
I had a great experience with them. They are so nice, efficient and always helpful. Most important always happy so you have a great experience no matter what kind of day you are having
Jovan was amazing...sooooo welcoming and accommodating!!!
Muy buen servicio
James very helpful. Recommend this place
Brandi, Melanie, && James were awesome! Very professional, very friendly, && knowledgeable on all of their services && products. I definitely recommend this Public Storage location.
I just moved in and it was easy, quick and Melanie was FANTASTIC. So helpful and... funny!!!
Great help from jovan, thanks!
Nice guy Jovan helped me out. Very smooth move in.
Check in service was great with Jovan, friendly and informative.
James and Melanie were extremely helpful. They took the time to show me my options and provided additional solution for possible situations and setbacks I may have. Great customer service!
Great service, showed me around and made everything very clear. - Jovan
This place is a great place to store your stuff. I was running late but with the help of Joven, Brandi and, and melanie I was able to grab why I needed. Thanks guys!!
Very good service by jovan
Jovan was an extreme help. Great customer service and I’m glad I can store my stuff here!
Just got done getting a unit. Jovan was amazing at his job very informative and made everything go smooth and efficient. Also very polite and courteous.
Easy in and out with secure yet fast elevators. Buy your own lock before you come to save $$. They will loan you a cart if you leave an ID. They close their doors af 430pm and you have to do something special with the app to gain access after that.
Mel is dope and went above the call of duty to help me
The best storage ever! Customer service at its finest. I had the privilege of Brandi and Melanie help me.
Melanie was very kind and insightful. She knew her product knowledge and the best solutions for my moving arrangements. After our encounter, I could have sworn she was a manager or someone with high power within the company. I would highly recommend Public Storage to a friend or family member, and would tell them to ask for Melanie.
Incredibly helpful. Very professional and courteous rep named Jovan gave me great service.
Thanks, Jevan, for the quality service!
Late post but last week my mom rented a space and said James was super helpful. She had a wonderful conversation with him Jovan and Brandi. My mom made me laugh when she said James was cute. Thank you for helping my mom and making her laugh really appreciate it.
I’m very big on customer service and Melanie provided that. She ensured high security on my storage space. She also explained everything thoroughly about my monthly payments and insurance on my space. She helped me with location and searched for the best price. I also got a tour from her. She answered all my questions and provided the best service. James was also very helpful!
Melanie was super helpful, was ready to answer all my questions and made the moving experience alot easier.
Jovan was very professional today. He was very patient and explained all the rental contract to me. Thank you.
James in the office was great very helpful
Mr. James was amazing with great customer service. Thank you
Very friendly and helpful staff! Well run- well lit - clean storage facility. I can’t say enough about the staff- courteous and always willing to go the extra mile for their clients. Jovan and James are very professional and have even acclimated my special needs. All the office staff a very nice and helpful. You can't always find this kind of staff at a storage faculty!
Jovan was great and easy to deal with!
I would rate this Public Storage 10 out of 10 stars it were an option. I’ve used this company before, but this particular location went above and beyond to accommodate my storage needs! When I was in a pinch with time and finances they were able to help me find the best deals and sizes. In addition make sure to check their promotions because they always seem to have good deals going on. My friend was the one who recommended this place and it exceeded ALL of my expectations! Moving is a pain LA, but not with their team or company! If you need any names to work with their I highly recommend the following Jovan, Brandi, Melanie, James! They were amazing! Thank you Guys! This staff is the best and genuinely kind and considerate. Ten out of ten!
Jovan was great help
Jawanna was fantastic and super helpful! Thanks so much for helping me find a space :)
javan was very helpful!
They don't even deserve one star. The worst experience I had. Very poor customer service. I reserved a 11x 26 unit on line. The next day Melanie called and confirmed it. The day before my move, I recieved a reminder email. The day of my move when I got there, Melanie wasn't there and the unit wasn't available!!!! Very disappointed.
Great customer service by Jawanna and Melani
Jovan, Brandi and Jawanna are great. Thanks allot team
Jovan, its really nice, friendly I am sure he has my business
This ones clean!
Great experience. Thank you LINDA for your patience and help!
Melanie did and amazing job helping me with renting my first storage. Thank you so much I appreciate your help !!
Jovan provides us with excellent service!!
Life tends has it's "ups and downs" Unfortunately, life showed up at my door and said that I had to GTFO. So, I had to move my entire apartment on a moment's notice. The whole ordeal has me overwhelmed with anxiety and stress. I never have had to purchase or use a storage unit before. The manager, Mike M., was aware of my current situation and personally oversaw my check-in from start to finish. I HIGHLY recommend these guys! Where's the option for 6 stars?
Jovan was very helpful and the facility met was clean and met our standards for storage. Thank You!
Jovan excellent customer service, very knowledgeable.
very courteous, informative and helpful. answered all questions, making renting a storage convenient. Jovan.
Linda was very professional and friendly. She knows her job very well. Big difference than the people were there a few years ago!
Linda was extremely helpful. I can before closing and she helped me move all my stuff in time.
I had a wonderful experience with this place the staff are awesome and go out of there way to help. Shout out to Nicole!!!
Jovan was very professional and knowledgeable.
Jovan had great service. Thanks!!
Easy and fast. Jovan was the man.
Jovan was very helpful and informative
Perfect place to storage your stuff meanwhile you are moving. Excelent service
Able to show us the unit and secure in the same day at a great price! Thanks to kassandra for all the help!
If securing a storage space can be easy, fun and pleasurable, this was it. Jovan and Brandi were terrific.....professional, friendly and extremely knowledgeable and helpful with the options.
Jovan great service
Kassandra and Brittany are attractive and great human beings! Super personable and nice with superb customer skills! Looking forward to storing my gear for years to come here!
Great service from Jovan helping me secure my belongings and efficiently helping me. 5 stars!!!
Jovan was very helpful in finding us our unit! I would highly recommend!
I could not be happier with the customer service provided by Brandi and Nicole. This storage facility is clean, and my first impression, very well run. I reserved my space on their website and received a phone call from Brandi right away. She helped make my decision much easier. Nicole showed me the units and how to get in and out. All in all, very personable and friendly employees. When you are planning to visit a business often, this is something that makes a difference. The employees have been knowledgeable and accommodating. Security is important to me, and I felt extremely safe at this facility. I highly recommend.
Jovan made the getting-a-storage-unit process very easy. The whole staff has been equally friendly & helpful. Looking forward to keeping my stuff stored here. 10/10 would recommend
Brandi the employee is always so pleasant, professional and kind. She make the experience great!! Thanks Brandi. I also like Public storage because it secure and safe area.
Jovan was extremely helpful and professional. Great service and attention!
Katie was extremely personable, extremely knowledgeable, extremely patient with a senior citizen. Looking forward to a wonderful relationship with Public Storage. I have complete trust and confidence in what Katie has recommended. All the staff are incredibly kind and helpful and knowledgeable an incident happened where my wallet dropped out of the car and because of their security cameras we where able to contact the person who found it and his company, it was returned to me with in 20 minutes. Thank you Jovan, Brandi and Nicole, Sal, Merry Christmas.
Efficient and great customer service from Katie.
Katie was very helpful!
Truly excellent customer service at a top notch storage facility. Jovan, the manager, is an awesome dude- super friendly and genuine. Happy to have found such a great space.
Regional manager is crazy nice. Office is clean. Rented elsewhere in the past and they all suck compared to Katie and the team at this public storage
Love them thank you Katie
Thank you katie Nd brndi and jovan,they are so helpful and definitely you should use here,
Jovan was very helpful.
Incredible service. Would highly recommend
Great customer service and help with getting my storage unit! Fast and curteous. Sal was awesome and took time to show me all the units, get me some boxes and everything! Thank you again:)
Jovan was extremely helpful with my move!
See sal excellent service thank you
Jouan and Nicole were very helpful and took there time to show me around.
This is a fantastic storage facility. Amazingly helpful & friendly staff. If you need a fair priced storage locker, this is the place to go!
Katie was excellent! She was very patient and understanding of my needs. Excellent hiring decision! Thanks Katie.
Jovan was awesome and super helpful! Brandi was also great and they both helped me so much. 5 star service with extremely nice and professional employees!
Jovan was fantastic! He helped me get a unit fast after I moved from out of state and answered all of my questions.
Thanks Jovan for the 5 star service!!!!
Brandi made our experience getting a storage unit for all our wedding stuff such an awesome one! Super knowledgable and friendly, she made renting a storage unit feel like meeting w a good friend. Thanks!
Primera ves que rento un public storage y jovan nos explicó como funciona y todos lo que necesitamos saber muy buen servicio al cliente
Jovan was really helpful with all the questions we had
Moving is always in a way intimidating but I was so lucky to have Sharron. She was so upbeat, fun and funny. She made the process so much easier for me and I'm grateful for her. If I'm ever in the need of using storage again, I'll go here and I'll ask for her by name. I give this place 5 stars and it is because of her. I would for sure recommend this place to a friend.
Thanks Jovan for excellent service!!!
I loved this location so much! Jovan was the biggest help ever and made my move VERY easy!
Jovan and Brittany were awesome and super accommodating with the move out... I'll miss you guys!!!
Jovan was amazing
Jovan is so fantastic , he help me so much . Thank you for your help
Jovan was friendly and helpful! Great service 😊
Ashley is great best customers service
Great service from Brandi and Jovan. Thank you so much.
The manager was very friendly and knowledgeable about the service they offer. The storage area was very clean, and we'll maintained.
Worst customer service ever. Someone broke into our unit and it took them nearly 3 months to fix it. Even after the district manager personally said he would do it himself... He lied. Acted as if he was a big shot when he's definitely not. But the entire corporate environment sucks. From the call in receptionist to the regional management. The district manager and regional manager don't care about customers whatsoever. Please get insurance if you rent there. But I highly recommend you do not utilize this space. The absolute worst experience ever. They need to revamp the middle management and upper management there period point blank or just close that place down. You're better off using an abandoned building.
Eric was helpful and pleasant throughout the check in process. The location is in a convenient spot
My daughter and I were cleaning out her storage unit and Eric and Brandon were extremely helpful in making sure we had everything we needed. I was nervous about riding in the elevator and finding the unit and Brandon came up with me to show me the way. They made the difficult experience of emptying out our unit much more palatable. Thank you
Eric and Brandon helped us up to our unit and brought up a dolly when we requested it. When I had a friend come and meet me they made it convenient by directing him up to my unit rather than my having to meet him downstairs. After I cleaned out my storage unit and sorted through what I wanted to keep, donate and trash they even helped me dispose of the leftover items. Thanks!
Awesome staff. Eric, Brandon and Maria are excellent frontline employees!
Mike, Brandon, Maria, and Mesky are amazing!!! Every we go to storage they are so helpful with carts, and anything we need. There is lots of parking and storage is very clean. Thank you Public Storage!!!
Mike and his team (Brandon, Maria, Mesky) are so nice! Mike helped us out when we were locked out of our unit. Thought it might take a while and be expensive to get back in but he fixed everything within a few minutes. So thankful!!!!
Eric and Brandon were super helpful and make my check super easy!
Mesky and Maria are amazing
Amazing help from Maria & Brandon! Thank You 👏🏼
I have rented storage space at plenty of properties around the state and by far this location exceeds my expectations. The staff (Maria, Jesse and Eric) were beyond helpful in helping me secure the space that not only was the size I needed and easy access but also within my budget. Thank you so much for the awesome service. Keep up the good work you all. A+++++
Eric, Maria, Jesse, Messy were really helpful when I was moving.
Amazing service. Eric walked me through all my options and was very helpful with security questions. Candace called to verify I would be checking in when it looked like I wouldn't be there by the end of the day. And was very nice and helped relay the info that I was close by. Maria got me all sorted as far as all my payment, insurance, and access options. Overall it was a great experience at public storage. Thanks Eric, Candace, and Maria.
Great staff here. Excellent facility security. Easy access to storage units and parking. Highly recommend it.
The elevators are absolutely awful, doors only stay open 3-5 seconds and then slam shut like a thing that slams things very hardly. The steel side door has been pried open and deformed for months (at least) so anyone with a screwdriver can get in after hours. The access hours are also painfully limited.
Great customer service rom Maria and Brandy. My storage was safe and secure for the 11 months I stored my items
BRANDI WAS VERY PROFESSIONAL AND COURTESY
Wonderful customer service. The receptionists, Maria and Brandi were very sweet, helpful, and clear on explaining the entire process. Five stars for them and Public Storage!!
While packing, moving, and unpacking is both physically and emotionally is awkward and not comfortable, people at this PS location made it easier with their understanding and their smiles. Especially, their manager Maria - obvious that she is experienced and a well rounded professional person.
Brandy and Maria here at public storage are incredibly helpful and so kind!! They made my experience with public storage easy, fast and they need to rule the world! Thanks girls for helping THIS girl out!
Brandi is amazing I came in the store clueless and she led me through all of the steps. I'm recommending this location in the future.
Overall this is a serviceable storage facility but it lacks some features such as 24hr access that can be found elsewhere. The building is secure and I felt safe storing stuff there for the past 2 yrs but upon moving out the large amount of mouse and/or rat dropping was very gross and disturbing. If you need a short term storage solution in that area this is a fine place but for long term needs I would recommend looking elsewhere.
What a long day today was moving day was super hectic I lost my keys in a box that was packed away so I had to unpack then re pack 😑 I just knew the day wasn't going to get any better... Until I went to go put my things in storage I couldn't be more thankful for the girls at Public Storage today !! Maria Elizabeth Brandi and Tray you girls are awesome keep up the great work!!
I had an awesome experience with your staff today....the young man who helped me was polite , kind and curious...I believe his name was Daemeyen Davis. Normally I don't write reviews but I felt in this case it was well deserved. Thx again Public storage and Mr. Davis for all your help
Great costumer services from Branda
Maria has been very( helpful )& friendly And Claudia has been also been helpful. I highly recommend renting here.
Candace,claudia, maria and brandy they are most great awesome employer i ever meet great job for all of them
Thanks to Brandy for making the process so very easy! Top notch customer service :)
The staff was professional , so helpful, friendly , and energetic . Brandi and Maria were exceptional !
I've done business before with public storage but not at this location. I was greeted with smiling faces when I walked in. Both girls Tarcila and Tangela were very helpful and knows the business, answered all my questions. When they asked me to complete a review for them, I did it on the spot because they deserve it. Keep up the good work ladies.
Came and rented a space here and it all worked out. I was at first totally stressed out on my way to my appt. But when I walked in both girls whose names started with T were very friendly. Tangela asked me all the right questions so I would get the right size space. When I came back to buy some packing items Tarcila even made sure I didn't forget the tape. T and T were great, we need more people like them two.
Annie was amazing, she was very knowledgeable and got us right in with ease. It feels to know that my precious belongings are stored at a location with someone with such a warm spirit.
Thanks Steve for helping me find the easiest way to my storage unit, now I don't have to be walking in circles. Thank you for your help.
MARIA AND HER STAFF HELP ME WITH ALL MY QUESTIONS AND BOXING NEEDS. THE CUSTOMER SERVICE EXPERIENCE AND THE HIGH CALIBER PROFESSIONALISM WAS BEYOND MY EXPECTATIONS, I TRULY RECOMMEND VISITING THIS LOCATION FOR ALL YOUR MOVING NEEDS.
I wanted to commend Megan, because when I went in to buy some blankets, she was very helpful and knowledgeable. Great customer service!
Public Storage is the absolute worst company I have EVER been involved with. I will never return. Their customer service is awful. I have been out of my unit for over 5 weeks now and still cannot get my reimbursement check to which I'm owed as it states in my rental agreement. Nothing against their storage facility, but their company structure needs serious help. If you feel like having money stolen from you at the end of your rental, this is the BEST option!
Great customer service, knowledgeable staff, Maria was especially helpful.
Absolutely love the customer service maria was especially helpful and nice. I'll will continue to do business here and spreading the word (great place)
La semana pasada tuve que ir a esta locacion porque no podia hacer mi pago por la internet. Aunque ponia mi clave y numero de usuario como siempre no entraba a mi cuenta. Jose fue muy amable explicandome que han cambiado el sistema, me ayudo a hacer mi pago y dio la informacion para contactar servicio al cliente para obtener la nueva informacion. Me gusto mucho que no tuve que esperar para que me atendiera Jose.
I always come to this store to make my monthly payment. My experience every time is amazing. The customer service these girls provide deserves more than 5 stars! Thank you to Tarcila, Maria and of course my girl Brandi :). You girls are amazing!
When i went to this public storage to make a payment mari helped me out and told me about their great prices and helped me with other services 10/10
I had a lovely experience at this location today. I don't normally write reviews for businesses, but I was compelled to do so by the extraordinary service I received from Brenda, Tarcila, and Maria. They were very helpful and they even helped me with getting a cart to move all of my junk! If I ever need to store more junk, I will definitely be looking for these three ladies at this location. I was especially impressed with Brenda and her great service. And she was cute, too! (That one's just for the guys... ;-) ).
You have extremely helpful and caring staff, in particular, Brenda, who helped me immensely by making sure i had everything i would need to move my things before i left. :)
my name is Kevin ponce Tarcila was a wonderful employee who helped me get a space for my junk even though she was losing her voice she still kept a smile on and did her best to accommodate me thank u very much I'm very satisfied with public storage
Had a great experience today!! I've used the same location on two different occasions because they were so friendly and helpful to me. Today George, District Manager and Jose really went above and beyond to assist me while I visited property. If you are looking for a storage facility in Hollywood this is the place. Address: "6801" Santa Monica Blvd. Hollywood ca 90038. You guys rock. Thx!
Jose was very helpful and answered all my questions thoroughly.
Love the great service ,thanks Maria definitely coming back.
Tarcila was so incredibly helpful and patient assisting me when choosing a unit. She is very professional, nice and efficient. If you are looking for a storage room I would suggest checking out this location in West Hollywood, you will have an excellent experience.
Went in for a few file boxes. Great staff! Love the customer service from Jose and Brittany.
What a great place to store extra things. Jose, Tarcila and Maria were all so helpful and made our transition into LA seamless. Thanks y'all, I will definitely be back AND will be sending friends your way!!!! Way to go!!!
Tarcla, Jose, Marie, and brandy are the best. I've been at public storage for years and they are always very helpful... Thanks guys
Mi experiencia con María, José y Tarcila fue maravillosa. Le agradezco de todo corazón toda su ayuda y apoyo en un momento tan crítico como el de la mudanza. Gracias!
The workers were very helpful and polite. They helped me decide what worked best and cut out some confusion
Customer service is one of the things which customers considers when buying a product or service. The other thing is the quality of your product or service. So, this is easily understood how important it is. Great customer service will not only give you a satisfied customer but also a loyal one who will come to you again and again. It is very much vital for today’s businesses. With that said I would like to thank Brandi, Maria and Jose for the extraordinary customer service and professionalism I received today.
Outstanding Customer Service From Brandi & Maria. Thank you for all of your help ladies.
Stopped by for boxes today and was very happy with the customer service. Maria was very friendly and informative. Definitely recommend location.
We really appreciate your excellence , Javier was a real help with everything. Thank you so much , !!
Maria and TarciLA were very helpful and courteous thank you for all your help with the questions i had. #🌟🌟🌟🌟🌟
I made an online selection, Ashley was so very helpful in showing us available units and made the choice so easy. Thanks
Was helped early in the morning by Tarcila! Really helpful and a quick procedure. Within a few hours, all my equipment was stored away and I was ready for the drive up to San Francisco. If you're looking for a good, affordable way to store your things, look no further than this Public Storage location. I was also helped by Jose when I couldn't figure out how to get my lock placed onto my storage unit. Overall, great experience!
lI recently moved and needed supplies like moving boxes, bubble wrap, etc.. I went into this location and was more than satisfied with the products, prices and customer service. One of the employees Tarcila was very sweet and helpful without her I would not have known the first thing to get for my moving needs.
My first time renting a storage unit and Taraila and Cynthia were amazing and made my experience easy and unstressed. Highly recommend this location and the staff!!!!!
Today I came in bummed out due to my bank 'playing games' with my payments, long story short - my unit was up for an auction and I did not have enough money to pay it in full. A very polite, friendly and helpful associate Maria went out of her way to help me solve my problem. She came up with solutions I had no idea existed, and saved me from losing my stuff and spending the rest of the month crying. I was so lucky to run into Maria, all of the other times no other associate ever offered solutions as simple yet as affordable. Thank you so much, Maria, for everything you've done for me! I hope you get lots of carma points and a promotion to go with it ;) thank you, I have faith in public storage once again :)
I received excellent quality service from LaRome and Maria. Thank you.
Great service and overall experience. Tarcila was pleasant, knowledgeable & helpful. During my initial visit she showed me the right size unit and recommended the box & packing bundle I would need, which was perfect. I ended up reserving online to get a better price. When I arrived, Tarcila had my reservation and paperwork all ready and completed the transaction quickly.
Great service. Tarcila helped me fill out my paper work and showed me my unit very quickly in a time crunch. Also answered all my question with a smile. Easy sign up process and great service! :)
Public Storage of West Hollywood is awesome!! The staff is very professional. Tarcila helped decided on what size storage would be best for me and she nailed it! Andre was great help while I was picking out packing supplies. And Refugio was a great guide thru the facility showed me available units. I highly recommend Public Storage especially West Hollywood :-)
Came today and met Tarcila, Andre, and Refugio . Tarcila was so helpful , she explained every detail about the property . They are a good team together , have smiles on their faces and looked like they enjoyed there job. I would recommend this place to anyone who is looking for storage rent here .
As stressful as moving is, I can honestly say that this place makes life a lot easier, much in part to the hard work, and great efforts of the staff, especially Refugio and Rene. I would highly recommend them, and this facility for any of your storage needs.
Richard was a great help, very professional and easy going.
Maria was top notch with helping me get my storage space set up comfortably.
Richard was so helpful and awesome!!!!! He was able to answer all of my annoying questions and showed us around and everything!
Refugio was pleasant and efficient. Showed me the spaces. Explained all the details. Really made the whole process smooth and easy. Apart from the traffic surrounding this public storage, I would highly recommend this facility and Refugio in particular. Thanks, Marc
Richard was a huge help assisting me in finding the perfect unit at the perfect price in the perfect location. Thanks so much Richard!!
Andre was very helpful, friendly and efficient!
Very helpfull very nice and patient
LaRome was a pleasant attentive staff member.
Maria was amazing. My husband really like the efficient and warm service in addition to a clean facility.
LaRome was a life saver. Couldnt have moved with out him. He deserves a raise and 20 stars. Tarcilla took care of us from the minute we walked in the building. She had all the answers and assistance we needed. Without Marias help we wouldnt have been able to post our comments so easily. You all helped turn what was looking to be an impossible situation for us into an easy and pleasant experence. They all 3 deserve 5 stars. Thank you!
Had a wonderful experience renting a storage space at this location. The staff is lovely and Richard, who helped me with paperwork made the process very quick and simple.
I do not rent a storage space, but I came into this location to get some boxes to move my apartment. I normally do not write reviews, but I have to say that my experience was so wonderful because the customer service was outstanding. Mary and Refugio took there time to help me decide on the right boxes for exactly what I needed. They were so kind and considerate...Its not everyday you meet genuinely sweet individuals who truly care about there jobs.
Ive been a customer of public storage at multiple locations throughout the years and this is by far the best! Mary is a gem and has always gone above and beyond the call of duty. She and this facility are both a pleasure to visit and do business with!
what i have to say is excellent customer services and very helpful staff. In particularly Steve who took the extra mile to recomned me supplies and took the time to show me there different size spaces to fit within my budget. I would definitely recomned this store to friends and family in need of storage space. Very please with this store.
I have to say that out of all the public storages this one is by far the best. I say that because the thing that makes it great are the people. Mary and Refugio are the nicest people. They always have a smile on their face whenever I walk in. They are more than happy to help with whatever I need. I am very satisfied and will continue to keep my things in storage because of them.
I have two great examples on how nice the staff is at this particular public storage. First, I broke my key in my lock. Half of my key was on my keychains, and the other half was completed hidden in my lock. The girl at the front desk, Mary, was very nice to help me out. After several attempts and a lot of patience, Mary was able to pull the broken key out of my lock. She made my day.... Since then, every time I go to the storage unit, I make a point to say hi to Mary. The second example has to do with the second storage unit I have. I just got that unit a few weeks ago, and returned to it at the beginning of the month. I was surprised to see a Public Storage lock next to my personal lock. I thought to myself that they might have some sort of payment issue (I am on auto-pay)...there was an issue with the payment or something... So, I went to the front desk.. I was very please to learn that everything was fine.. I just did not put the lock on my unit correctly, and the friendly staff put their lock on my unit to make sure that is was secured. Wow! Both incidents happen within a matters a two weeks. Needless to say that I will recommend them to anyone looking for friendly staff and advise them to deal with Mary.
I have used this location for years now and I have to say the staff is nothing less than accommodating and extremely nice. I highly recommend this location!!! I usually deal with the Refugio or Mary and both are a delight! My experience has always been good at this location. Rafael
Professional and courteous staff, always willing to help in any way they can!!! District Manager Melissa is top notch, professional and courteous, making our business a smooth sail!!!!
Mary & Refugio are top notch and always friendly and helpful. District Manager Melissa is clearly one of the best DTMs....professional and courteous and treats her customers with the greatest respect!!!
I've been a customer of this Public Storage location for several years now, and I can honestly say, that Mary, Refugio and their team are amazing! They are all so friendly, helpful and I love that Mary and Refugio know me by name. When I first came to this location, I needed a pretty big space to store a lot of boxes and things that I could not fit in my store and because I had a budget, they understood my needs and helped me find the perfect size space to fit all my things. They explained the rent and insurance clearly, they explained all my payments options so I can avoid being late and though I could have chosen the automatic payment option, I opted to pay in person every month because I love how professional and friendly they are. I like that because I did opt to pay the monthly rent in person, if I'm ever too close to being late on the payment, they call me to remind me of the payment so I can avoid the late payment fee. When time came to downsize, Mary and Refugio helped me make the transition a smooth one by telling me about offers they had at the time, they answered all my questions and they gave me thorough and clear answers. Now that is what I call good customer service! I look forward to more years with Mary, Refugio and their team at this location!