Public Storage Self-Storage Units at 6202 Willoughby Ave, Los Angeles, CA

Melanie was exceptionally helpful and went out of her way to help me get into my space

Melanie was very great five stars all the way

Great customer service from Melanie and Matt would highly recommend

Avoid renting from this Public Storage location at all costs. I went there today to check on my unit and discovered it completely emptied—I was robbed. Not a single call, email, or message from them to inform me or explain what happened. What’s the point of having cameras if they aren’t being monitored or used to protect customers? The truth is, this place is a disaster, and the workers are shady, likely involved in inside theft jobs. Whether they’re stealing themselves or helping others do it, it’s clear they cannot be trusted. Here’s how they operate: they use or hand out a master key to access units, so if you use their locks, you’re basically handing over your belongings to thieves. I strongly advise against using their locks—buy your own high-security lock and secure your unit yourself, but honestly, even that might not save you here. They openly admitted that this location doesn’t have a manager, which explains everything. No accountability, no oversight, and staff members who clearly give away access codes and keys while showing thieves which units to target. This place is a breeding ground for theft, and they don’t care about their customers or their property. Your belongings are not safe here. The staff is unprofessional, negligent, and probably complicit. There’s no proper security in place, and even if they have cameras, they’re clearly not using them to catch or prevent theft. It’s a complete scam and a disgrace to the Public Storage brand. I’m convinced the employees are running an organized operation to steal from customers. They’re not protecting your property; they’re setting you up to lose it. Save yourself the stress, frustration, and financial loss—take your business elsewhere. This place is nothing but a theft ring disguised as a storage facility, and I will make it my mission to warn as many people as possible about their shady practices. This location should be shut down for good.

My first time using a storage space, "Sailboat" in the office was super friendly and helpful. My friend stores at the one on Santa monica and this one is much cleaner and quieter

Great and friendly service provided facility is always clean would definitely recommend ask for Melanie

beware, beware, beware, valuables stolen, manager walked out on me immediately in the early afternoon, telling me there's no one here that can help me, no assistance in securing the unit. i moved out the next day to find more items missing. update: i first discovered items were missing on the 24th, i moved out on the 25th of october. i've left three messages since then requesting assistance, not one returned call until i left this review on google. oh now you want to help??!!!???!!!! easy to see where their priorities are. unbelievable!!!!!! you need a code to get in the facility, you need to code to get to your floor my, theres only three floors in the whole building!!!!!!! They saw me coming and going with my property (guitars, amps, equipment, etc) on almost a daily basis. i've had the one guitar for 23 years and played it almost every day. Everyone i've asked said it sounds like an inside job. i'll be looking into filing a rico conspiracy complaint with the state attorney general as well as a lawsuits against the company and employees.

Katie provided superlative service and did not relent until every problem was resolved

Came into rental space Melanie made the process super quick and easy. Property is clean and nice would definitely recommend storing here.

I will recommend this storage because the facility is clean and well taken care of. The staff here are also super friendly and helpful thanks Shelsi

This place is great. I recommend to anyone looking to store. The facility here is well kept and is always clean. Shelsi is very welcoming.

Great service! Sailboat answered all my questions + also made me laugh :)

Thank you Melanie. The costumer service provided by her was amazing, made our lives a lot easier. Being our first time there made it so smooth and she answered all of our concerns, and gave us a lot of relief when going thru the paperwork. Will definitely recommend her to anyone who visits this location. 👍 👍 👍

Manager Melanie very professional, great customer service.

I've used public storage before and this place is by far the cleanest I’ve seen! Sailboat helped me move in and he was a great help!

Great customer service always given here

The storage unit was perfect for the time I needed it, and Melanie was super sweet and helpful!! Definitely recommend this place

10/10 would recommend Elli and Princess. Safe and secure :)

Elizabeth g. Buen servicio y me ayudo gracias

Es un buen lugar

Great customer service from Melanie super helpful

Melanie was amazing and the overall service was great for years!!

Melanie was outstanding super helpful since day 1 making my move process a lot easier.

Melanie was excellent and helpful through entire rental process

Thank you Mike for your help! This is a nice and clean location.

Melanie is always helpful when I step in the office ready to help

Elizabeth has always been so helpful here and the facility is the cleanest it’s been in years! She’s so kind and patient and it’s very much appreciated!! Thanks, Elizabeth!

Elizabeth was amazing and helpful. She really helped us out when we needed help. She’s the best!

Melanie at this location is very friendly and offered me top tier customer service.

Melanie was great.

Great service

Melanie was such a great help. Very friendly and was answering all of my questions!

Overpriced dirty facility with time limit

I love this location, the staff here is so friendly and amazing. Every time I come they are so kind. The location is always so clean. I really appreciate their services.Elizabeth A is always so kind and nice and always has a smile on her face.

Thanks, Mike, for your help!

Thank you Elizabeth! The most helpful wonderful in the storage land!!! She was sooooo helpful, and very protective of our things. She made sure that we had every single thing we needed to gain access, that makes us feel safe in an unsure world. We wouldn’t go anywhere else. She should be given a Medal of Honor- that’s how much we appreciated her staying late, helping us with entrance and exit, and generally be awesome. Patrons for life.

Manager melony great service every time I come to the office.

Mike helped us secure a great space at a great price! Melanie was also helpful

Horrible experience with this Public Storage location. They never pick up or return calls after you leave dozens of voicemails. My storage unit is on the second floor and the only elevator to it has been out of service for months. I was given a phone number of the district manager, Michael Moldy, which never picked up or returned calls either after I left voicemails. To me, that’s ridiculous customer service, years ago I used to have units at 3636 Beverly Blvd & 11200 W Pico Blvd and never had any type of issues. Today I vacated the place and the fact that everything had to go through stairs ended up costing me a lot more, I believe that Public Storage is responsible for the extra fees as the elevator should have been fixed a long time ago. The amount of money these people make off people storing more than compensates a repair

Melanie always great and ready to help

Melanie has the property looking clean and always friendly

Melanie’s customer service was great.

Elevator has been broken for over a month. Nobody reachable to unlock the stairs so no access to your unit or belongings. Needs new management.

Very helpful & easy!!

I received great service. It was a quick and easy process.

Melanie was so nice and helpful and I appreciate the kind service. Thank you so much Melanie for your help.

Ellie was very efficient and gave me all the information I needed!!

I was stuck I'm elevator on this location it didn't feel good it was very scary situation and not happy about I hope the management takes in this soon possible. Is manger in that property ishe very great she always help

Elli is the BEST!! She took absolute care of me, through some delicate negotiations, remainimg calm, efficient, and pleasant, making the entire morning calm and pleasant. Great Customer Service. Thanks Elli!!

I just love the wonderful and warm reception Sheri gave me! She exercised patience, compassion and was throughly knowledgeable, she made my day! Thank you Sooo very much Sherri!

Elizabeth helped me and my husband get into a storage unit quickly and efficiently and was very patient with us as while we navigated some personal preferences. Thank you Elizabeth, you were so great and helpful! the grounds are always clean and never overcrowded, very nice facility.

great service

Mike and Ellicia were the absolute best in helping us out today, I highly recommended anyone to use their services. The best of the best!

Awesome local affordable public storage facility located right here in East Hollywood area...

Loo

Ellicia was very kind and went through with me about the storage. She showed the available units and help me wi the lock. Very professional and kind. Thank you.

Claudia was really helpful and nice. She helped me answer all my questions.

Claudia was very nice, helpful, very patient, & so accomodating! The reason why I want to come back & do my storage business with Public Storage! Have other customer service like her. She's GRRREEEAT!

Small and always clean. The property manager does a great job maintaining it. Claudia is very detailed in explaining how everything works

Elli and Claudia were extremely helpful! Very recommended

The experience was quick and easy and the employee, Claudia, was wonderful. The facility was also very clean which made me feel comfortable leaving my stuff at this location. Thanks again, Claudia!

I had a great experience here! Claudia specifically was very patient and helpful.

Claudia was great ! Clean place as well.

Claudia gracias x ayudarme súper agradable . Gracias x la ayuda .

Stopped in to make a payment and received a very pleasant surprise from Mike, in regards to keeping our rate in place. Thank You!!!

👍

So I'm just leaving Public Storage on Willougbury & Claudia the manager was amazing. Showed me the space. Made suggestions. Super easy transaction. Highly recommend. Place seems safe & homey as well. Thank you PS.

Close to home, storage clean. They need to provide more dolly carts. I decided to cancel because they've increased monthly storage fees even though I've only been renting for three months.