Public Storage Self-Storage Units at 4460 Del Amo Blvd, Torrance, CA

I haven't had a bad experience per se, but be aware of price gouging. I had to suddenly move in with my mom during COVID so only took my essentials and put everything in a 10x20 unit for $375/mo in late 2021(?). Every year the unit has had a huge increase. It's now at $1072/ month. Essentially going up $300/mo every year. And my neighbor looks like he was poking holes in the drywall on his side to see what I had in my unit. People have lost their contents at these storage units when bad neighbors access in this manner. Know what your getting into. Truth is... if this isn't a true short term situation (like I thought mine was) then just get rid of your stuff and start over. It's a waste of money especially when rates skyrocket like this.

Had the opportunity to be a customer for almost two years. Our rented unit was extremely clean, easy mobile gate access. The team that works there were always welcoming. Rebecca was extremely helpful when we were ready to retrieve our storage and move. We hope our next time using Public Storage meets this locations standards. 🙌🏼

Sure! Here’s a simpler version: --- **Review Title: Amazing Customer Service!** I had a fantastic experience at this Public Storage location. Rebeca was incredibly helpful and friendly. They took the time to answer all my questions and made sure I found exactly what I needed. I left feeling really happy with my purchase. Highly recommend!

Rebeca was extremely helpful and informative when I was looking for a storage unit, she answered all my concerns and questions.

Came in to update my account and received great service from Rebecca!!

The people at front desk have been friendly and kind the few times I have asked and needed help. It's a bit dark if you have to drop or pickup once sun goes down but other than that its convenient.

My friend lost her place to live rather abruptly; we were a bit desperate and turned into the Public Storage on Del Amo in Torrance.The clerk , Rebecca had us hooked up with a very reasonably priced space in no time. She was very professional, but also very friendly and helpful. The unit and all the surroundings are spotless and easy to access. Highly recommended.

Great service from Rebeca, she is very nice

Rebecca was super helpful and professional. Answered all my questions and even offered to walk me through everything on the phone.

Amazing professional and kind !! Thank you Rebeca for all your help. Great storage location 👍🏽

HAPPY WITH SERVICE YESTERDAY ❤️

So happy with service from rebecca!!

Great service and security!

Great service so much help thank you

We’ve had multiple units for multiple years at this location and Rebecca has been wonderful! Always so helpful and efficient. Big thanks to her for continuing to always being kind and helping with any questions we’ve had!

Stopped by the property to inquire about a 10x10. Cat was very helpful and knowledgeable.

Rebecca and the team are super amazing and have been always there to help. The place is clean and well looked after

Always a pleasant experience, super friendly and helpful staff especially Rebeca...always helpful and accommodating any special requests!

Jennifer at Public Storage provided exceptional service. Her friendly demeanor and expertise made my storage experience effortless.

The service with Rebecca and Jennifer at public storage was fantastic !! Very helpful and professional help! Highly recommend them and public storage.. thank you!!

They are awsome and very nice and helpful Jennifer and Rebecca are to cool

Rebecca was very helpful and nice. She was able to complete my storage rental. If you need help she is the one to ask for.

Great service yesterday!!

This place is ridiculous, they keep raising the price on a rented unit and then the price they advertise is never what you end up paying they add all this charges on top of that, DO NOT recommend. And they have termites and who knows what other pests.

We have had an amazing experience so far. The prices for the size were the cheapest we found in the area. Jennifer helped us she was amazing. Very helpful and nice.

Overpriced

THANK YOU REBECCA FOR ALL THAT YOU DO!!

Came in today and Rebecca was very helpful && had great customer service.

Excellent and very patient Jenifer helped me a lot today I strongly recommend this place

I went into this location and experienced the most outstanding service from Rebecca. It was my first time buying a storage unit and she could tell I was a little nervous. So she went out her way to reassure me and make sure I was taken care of which made me feel comfortable purchasing one here. Thank you so much for your amazing service!

Amazing service!!

Jennifer was just great today when we went to our storage unit. She cleaned up the broken glass that was in a box and took it away for us. Then we couldn’t figure out how to lock up- she rushed out to show us how with a big smile on her face. She’s very efficient and kind. How lucky Public Storage is to have such a caring ambitious employee. Thank you Jennifer. Pat and Phil

Rebecca helped with app!! Thank you!!!

I was helped by Becky and she was so kind and helpful. If you go, ask for Becky!

Rebecca was very helpful and i liked the property very much

Rebecca and Jennifer were so helpful. Great location and very clean!

Jennifer was excellent in assisting me with my concern and question and inability to open gate and to close my space . She is very kind snd deligent in helping me as a customer

Very good service from Rebeca!

BEWARE!!!! I've been at this location for years with no problem, but they just raised my rent by 40%. They just raised it 100 dollars! Spoke to the NEW property manager Rebecca and she was rude and unapologetic. Update: Just went to my daughter's unit and it was infested with termites! They raised her rent 40% too! RUN!!

Rebecca's the best!

Customer service was amazing Rebecca made me feel very comfortable in my choice to store my belongings at this location. She answered all my questions

Rebecca is very helpful and provides excellent customer service! She cares about customers, while representing the company very professionally. It’s a pleasure to continue to do business with her and the facility!

Rebecca is always pleasant and helpful!

Great help!

Customer Service is excellent ! Rebecca was very helpful and patient when I asked her so many questions about getting a spot. She was very professional and friendly as well !

Great service

Great service

Service was fine up until move-out, when figuring out the billing became a long and confusing process. I called the property manager Rebecca ~2x but was told different things each time, which I understand can be a result of having many different accounts and customers to juggle. At some point I also felt being talked down to, and as though I was viewed as an adversary rather than someone politely trying to recover a simple overcharge. Rebecca said she will call me back, but never did. I then called the general customer service number and spoke with a representative T, who agreed with one of Rebecca's earlier statements that I was overcharged, and said she will speak with a manager and follow up. She said if I don't hear back in a few days, I should call and follow up. I never heard back from Public Storage, so I called back trying to ask for that representative. But I was only able to speak with the representative, B, who took the call. She also was unable to correct the error, and said she'll have the property manager reach out to the district manager. I'm very disappointed that a big chain establishment has such a confusing and unhelpful billing process. Initially I chose Public Storage because the staff seemed very cordial and helpful at sign up. Clearly they can do better. For those interested: Basically I used a 5 x 10 unit for 2 weeks and then transferred to a 10 x 10 for 1 week. My total cost should've been the cost of the 10 x 10 for 1 month, but I was still overcharged at the time of this post.

Thank you rebeca!!

Good service

Convenient location near my friends house.

Want to thank Jasmine and Catt for providing excellent customer service when my husband and I set up storage. Jasmine and Catt were professional, knowledgeable, friendly and efficient. it was a pleasant and enjoyable experience.

Rebecca set up my app!!!

Thanks Rebecca for setting up my app!!!

Life Saver! I came in a few weeks ago to meet a delivery guy to drop off a package to place into storage. Unfortunately, the package was too large and could not fit in. The delivery man was trying to leave me with a 500lb package for me to figure out and cat came to the rescue! She found another unit for me to use immediately and made sure the delivery man did his job. I appreciate her so much! best customer service ever :-)

Staff is very nice very friendly great prices with the exception of the 10 x 20 which are very very expensive

Muy bien servicio de Carmen siempre que vengo hacer mi pago de otro local 😃 la oficina siempre muy limpia.

Hi my name is Brian and mitzi was over here at the star club on answer an. The llama was able to get my rent taken care of a very appreciative and she's very good worker. Thank you very much.

Prompt & polite when you are signing up. Rude afterwards. Clean facility. Has cameras. Looks secure. One big negative, you can't access your storage after 9pm. Should be atleast till 10pm. This might make me move to another storage facility. Also, they did false advertisement by showing me first month for $1 or something close but when got there I was told you can get this deal in another city 🤦‍♂️Typical

I had a terrible experience with this storage place. For one they totally ripped me off by charging me $377 for one day of storage and refusing to prorate. I moved out December 1 but was charged the entire month of December. The property manager REBECCA was very rude and condescending about it. Well sorry that's our policy. I will never use public storage again! Please shop around there are tons of other storage units available a lot cheaper without hidden fees and nonsense. They also raised the rent out of nowhere !

Rebeca was amazing!! Thank you!

I've never seen anyone at the front desk during any of my visits! Fortunately their online servicing is thorough so I've not needed any actual face to face assistance thus far.

Thank you Rebecca for helping me with my app!!

Great service from Rebecca! Super knowledgeable and remembered everything about me! Thank you!

Rebecca was extremely helpful & very friendly. I enjoyed talking with her about getting my storage unit set up & everything that goes along with access & apps. Thank You so much Public Storage Del Amo Blvd Torrance for great customer care & awesome staff.

Chrissy was able to help us with our issue and was able to give the information as needed. Very friendly and helpful with any problems that arise regarding storage.

Chrissy did an awesome job helping me down load the ps app and was able to help me reset my password

I called the customer service yesterday and they were very rude! During the calls being transfered about 7 time and hung up on, putting wrong information in. Shay called me and took care of EVERYTHING!!!! We have been doing business with Shay for years now! Shay is very professional and cares about her customers. We get units with Public storage when needed for our customers at different sites. Shay facility is far the BEST doing business with. Shay.... Thank you so much for all you help today!

I don’t know what to add to these spot-on reviews of Shay; she IS what’s great about this facility! She’s helped us each time we’ve come back to rent a unit, she makes everything SO easy, and makes one of those tasks that you would normally dread actually pleasant and fun!! We did leave because of a sudden 29% rate hike with only about a month’s notice. Inflation-based rate increases are of course understandable. 29% is not. Also the hours should be expanded. But Shay is your greatest asset!!

Shay was very friendly and helpful.

Shay is helpful and nice

Shay provided terrific service !

Shay is very helpful, polite and classy. I came yesterday and wasn't sure about renting but I came back because she was soo great yesterday that I had to go ahead and rent the space !! Thank you shay!!!!

Clean space and easy access. Was a great place to store my things for a bit while I was moving. Shay at the front desk is so easy to work with and very nice. Thanks again for all your help!

This Torrance property is always super clean and in great shape also the staff is amazing help when needed.

Shay was awesome! Great attitude very helpful. Thank you Shay!

I love renting from this Public Storage .The customer service I receive from Shay is outstanding. I’m always greeted with a upbeat tone and smile when I come. The lot is always clean and well kept. Five stars across the board

Shay is awesome. Great customer service. Very friendly. Very customer oriented.

Crissy is one of the most helpful & usnderstanding assistant property managers ive ever spoken with. She is very prompt to respond and she kindly walked me thru the process of handling my unit fees in these trying times. Im greatfull for all of her assistance!

Shay, has been very professional & courteous in dealings with my storage units, I have a few, my home is delayed for renovations!!! Please, she is THE BEST & deserves all good things. Thank you, rita T.

I’ve had storage units all over the country and this Public Storage has been by far the easiest and most helpful. Also Shay is the greatest! She genuinely cares, wants to help, and just an all around pleasure to work with! Thank you, for all the extra help and attention!

Shay was great! She was quick and easy and shay did an amazing job !!!!

Shay was great this is a great place to store your stuff.

Shae was patient snd very helpful!!