Public Storage Self-Storage Units at 380 Crenshaw Blvd, Torrance, CA

Jasmine was very nice

Has anyone experienced rats ? Storing item here ?

I am very very very happy for the wonderful person that helped me so much her name is Catt. She made my day just from her personal and friendly service. Also my experience with Jasmine was also very helpful and friendly. Ladies thank you for taking care of me. God bless you both.

My wife and I recently rented a storage unit from this Public Storage location. Katt was BEYOND AMAZING and MORE THAN HELPFUL. We weren’t sure what size unit we needed and asked for a tour of a few units to ensure we got the appropriate amount of space for what we needed to store. Katt gave us a tour of the facility and showed us 3 units, which helped us make our decision. Katt even told us to rent the storage unit online to possibly save some money. We took her advice and saved some money in the process. Katt was extremely knowledgeable and answered all of our questions thoroughly. Thank you Katt! You’re awesome 😉😉😉😉

Convinient access, clean and very modern. Gates open with app. Great service. Thanks Catt👍

Catt was very patient and helpful she help with using the ps app I was so confused until she walked outside and asked if I needed some help she was perfect and pleasure to speak with

Catt, help out a lot today. I was able to find what I was looking for, with no issues at all. Super helpful and easygoing. It's always good to have someone to help you out and figure out things out

Really nice girls work there whom happen to be quite helpful. The young black woman who works there is very informative and has great customer service. It's a safe environment. I'd recommend it. It's also close to habitat for humanity if you need to do any donations for items that are in good condition.

Catt helped me out tremendously and she was so amazing! Jasmine was very nice as well. Thank you ladies!

Excellent customer service Friendly

Jasmine is awesome. Best customer service ever. Give that girl a raise.

Clean,well maintained facilit, easy access from 405

Very professional and proactive

Catt customer service was on point and she was patient with me

Catt was very helpful

Ms Jasmine is so helpful. She is always helping people out when they are in need of assistance. Her customer service is a 5 star all day. Keep up the tremendous customer service. In my opinion she needs a pay increase

Catt and Jasmine were great they literally made sure we had all the info we needed to secure a space

Catt was very helpful and professional. Thank you for all your help!

Very friendly customer service, solve the problems really fast

Great customer services! Really enjoyed my experience they were all very helpful! Thank You Jazz & Catt !

Catt’s and Jas’s willingness to go above and beyond for the client exceeded all expectations !

Catt was extremely helpful & nice. She was very patient with me being frustrated with my movers

Friendly staff, great service.

My husband and I went to inquire about renting a unit. Jasmine was the employee that helped us. We really appreciate her help and how she throughly explained the process of renting to us. Her professionalism was exceptional. Thank you so much for all of your help

Absolutely amazing!!

One relationship I'm sad to had to creat. Looking forward to ending immediately. Don't want posess possession utilize or release.

looking for a simple storage place and was pleased. The customer service was well displayed and big thanks to Mitzi and Vanessa for the walkthrough of the building and easy communication

I went through hell trying to rent a storage when could have been a very simple easy process but when you have the wrong people managing the facility it will make your experience literally hell it’s such a shame that people these days easily choose a route to abuse their authority position to make other peoples lives miserable just because they choose to for having the lack of professionalism,respect,care,compassion or understanding towards others so this was my experience with this branch manager Jasmin

Jasmine was so friendly and helpful getting us set up with our new storage unit!

Jasmin is the best. She is so helpful and she goes extra mile to give you what you need. I will be back again.

Went to look at a unit yesterday & I was helped by a young man by the name of Pedro. He was courteous and speaks highly of Public Storage. He loves his job! The facilty also looks and smells clean. I have rented at other Public Storage locations in the country & I know for a fact that employees will ask you to rate them online. Pedro did not even ask me to write one, but I can't dismiss the great service I received yesterday. Not a lot of people takes pride and love their job nowadays and it's refreshing to be helped by one.

Best experience with jasmine! 100% satisfied!

Much better customer service than my previous public storage spot.

I would NOT recommend anyone to ever trust a PS Public Storage. 1) Their website does not say anything about monthly insurance being a requirement to rent a unit, but the facility manager tells you once you get there. 2) None of their units go all the way to the ceiling. But instead there is like wire across the top of each unit. Manager told me it was for ventilation purposes. Yea right!!! It's a crawl space! Each time I went to my unit wires were cut & open. I noticed a broom handle was laying across the top of my unit & it was the same type of broom the facility uses. When I pointed that fact out to the manager she really had no concern whatsoever. All she cared about was my payment each month. When I noticed items missing from my unit (items I had just bought & put into my unit & I had covered up) is when I got all of my things out. 3) Jasmine the manger was rarely there. In order to use the carts tenants must obtain the key from the manager but office was locked most everytime I was there. Public bathroom was locked & no other staff on premises. 4) For over 2 months the elevator was not working & my unit was on the 3rd floor. Very inconvenient. I still had to pay full monthly rent even though I was unable to take anything to or from my unit. 5)Contract states monthly rent increase every 6 months, however my monthly rent was increased every 4 months. I paid $76 for a 5x5 unit + $15 each month for insurance & by the end of the year $116 + $15. Plus my items being stolen. MY ADVISE IS BEFORE RENTING FROM ANY PS PUBLIC STORAGE, READ OVER THE CONTRACT BEFORE SIGNING IT. IT IS SO SCANDALOUS!!! VERY ANGRY & DISAPPOINTED. I AM ON A FIXED INCOME & HAVE HEALTH ISSUES I TRUSTED THEM WITH MY ITEMS & PAID MUCH MONTHLY JUST TO HAVE MY THINGS STOLEN.

Jasmine was very helpful!

Great service from Jasmine!! Very helpful and detailed.

Jasmine was very helpful! A superstar!

Very bad customer service I never received my gate code and they didn’t refund me.

I have been at this public storage for a long time I was here before it was public storage but their now and put in new elevators and the person who directed this must not have much common sense because the elevator has no hold and it just closes as you're trying to move furniture in the elevator. This is not the mall the elevator doesn't have to close within a certain amount of seconds Have a little more courtesy for the people who pay this high rent and get a Elevator with a Hold button

Chrissy is outstanding in her job. Went to other locations and had issues. She was able to figure it out and get me started. Even tho where I’m storing is at another location she was mazing and walked me through my eternal. Now I’m all done and had to leave this woman a review. Customer service is on point will be back here soon

This place is Awesome! Jasmine is so Sweeet and helpful! True colors

Jasmine is a complete and total ROCKSTAR! Give this gal a raise!

Jasmine and Ana were so helpful!!

Andrew was wonderful! Made our rental a breeze! Thanks!

Jasmine was amazing! She’s a warm and scrupulous worker! :)

Jasmin was amazing with setting up a unit for us!

Jasmine is very helpful & great customer service skill

JASMINE has been helpful as always. Thank you for your amazing customer service!

Thank you Jasmine for your help! Very friendly.

Very helpful & friendly staff on site

Needed to store some furniture while I was in between places. Jasmine helped me move out. She was extremely helpful.

It was my first time at public storage and thankfully this woman named Jasmine was helpful with the transaction and made it a great experience. Definitely happy I chose this place!!!

Big thanks to Jasmine for helping me out. Got everything done quick :)

Easy storage.

my first time dealing with public storage and i was helped by a wonderful person the name of jasmine she was extremely helpful and patient with me , 5/5 from me i’ll definitely be back anytime i need storage units !!!!!

Such helpful ladies here!!! I have received such amazing service they accommodated me even during property construction and that says a lot.

Jasmine was extremely, very articulate and extremely helping. I left the location with everything I needed. The transaction was a pleasure. I recommend this PS location.

Jasmine is great! Awesome customer service, absolutely did her job today. Thank you!

Jasmine is so helpful. Always helps me when I have a question. Thank you for making my day!

Had an amazing & easy transaction while renting extra business storage. Jasmine has a great attitude, is informative and welcoming. Highly recommend this facility.

Funny story I had no idea that this location was here there's another location super close by and I was more familiar with the other location but I got to come here and see the unit and the manager Jasmine was so nice and so welcoming I'm so excited to start moving my items in knowing I have someone so nice caring for them thank you Jasmine and thank you public storage

Jasmine was a great help she went out her way to help me with everything I needed. Really nice and sweet.

Jasmine was very nice and helpful ☺

Jasmine was so helpful in getting our space ready and available. She was warm and friendly. Would recommend this business due to how amazing their employee is.

Jazmin was awesome! Very friendly and helpful

Jasmine is welcoming and accommodating to the customer. Her professionalism and courtesy makes it a great place to rent from... Thanks for your help Jasmine

Jasmine was very helpful !!

Jasmine is probably the best public storage employee I have come across in my dealings with public storage. Moving sucks, but it has been a delight to see Jasmine every time we come to our unit. She always has a smile and she is always ready to work.

I like here cause it closes at 9:00pm and I never have a problem at nite the two ladies that work here are awesome

Arlene assisted me and did a wonderful job getting me in situated and set up. The experience was super easy and everything was emailed to me and I didn’t have to leave with a booklet ;).

Fantastic service from Ms. Jasmine. Great location, clean space, up to date technology for easy payment.

Jasmine does such great job at customer service for the same reason I got the storage room that same day thank you jasmine for being such a big helper

Jasmine was amazing. She was so helpful and sweet. Definitely a ray of sunshine when I needed some positivity. ☀️❤️

very quick and helpful

Jasmine was amazing and helped with all our needs. Great employee and great place to leave your stuff!

Jazmine was such a Pleasure to meet! Her customer service was impeccable!! I will definitely rent from her!! Awesome

Professional, courteous and extremely helpful. Property is always clean.

To who I'm ever talking to, Jasmine is a beautiful person and I love her too death

Amazing service from Jazmine.

I came to my storage to pick up some things. The storage room across the way was empty and slightly smaller and I thought to inquire about switching rooms. Lisa said it was still registered as being used. I asked if she would mind calling to double check and she was happy to. Indeed the woman just moved out and Lisa set it everything all up swiftly to have me move into the smaller unit. She also helped with getting me a cart. I was so grateful she went the extra effort to help me!!

Great food and drinks! Service is always amazing especially when we get Fernando. Definitely recommend it!

Rocio was very helpful today. Super sweet girl. Public storage has one of the best customer service.

Great friendly environment. Rocio was really helpful.

Roxio was very helpful with my payment today. Great service.

Public storage helped me with my storage needs. Incredible property. Rocio was very helpful on my visit today. Thank you much for your excellent customer service.

Rocio was extremely helpful today and gave me amazing customer service one of your best employees

Rocio was very helpful and professional. I will continue to use Public Storage.

Very professional, great customer service.

Jasmine was very helpful and kind with showing us the rental space. Very appreciative of this good experience! Thanks again Jasmine!

Jasmine was excellent!! She was so kind and helpful. I am disabled with PTSD and she was gentle with me. Thank you, Jasmine!!!

Clean, well kept facility. The staff is friendly, and will help you with any issues you may have.

Jasmine is the best ever. I love this place

Love this place! Ive been a long standing tenant and they have always help me stay on top of my rent and done an excellent job working with me in terms of the rates. I also appreciate the monthly reminders for rental payments. Mitze is very knowledgeable and has help with any needs I've encountered. Kudos to this establishment!

Excellent service, real people person and I loved her dememor.🤩🤩🤩🤩🤩🤩🤩🤩

Jasmine was so knowledgeable and friendly. She got me a good storage for my stuff at a reasonable price. Great customer service, great place!!!

Mia was really nice and professional during my rental. I look forward storing here. I would donate definitely recommend this property.

Mia was super knowledgeable and helpful. She's personable and very efficient. A1 services Public Storage!

stopped in with a friend, and Chrissy was able to assist and made our move easy and hassle free. I would highly recommend this location for all of your storage needs.

Chrissy I believe that was her name, I called in and spoke with her she informed me with the information I was asking I had an urge to come in and check out the storages.

My husband and I went to check out this place ..a lady by the name of Christina was very helpful and friendly..we actually felt comfortable in coming back to rent out a storage unit from them its clean, friendly staff after endless searching for that right place ..Christina made us feel at home .THANKS AGAIN CHRISTINA

Great rental experience. Jasmine was super friendly and helpful and got us set up with a good unit at a good price. Thanks Again Jasmine!

Amazing! I would give Jasmine 10 stars if I could! Highly recommend!

Jasmine was so amazing! She was very amazing and detail oriented! I couldn’t have had better service!

I was looking for a great deal on storage, and one of the employees named Jasmine really helped me figure out my needs. She was very helpful and kind. She was very knowledgeable of her job, and I wouldn't want anyone else helping me but her.

Hi. I came to look for some info on some spaces and Jackie who was working there; helped me as soon as I walked in.. very informative about the storage unit. Did you know that public storage has an app??!! How clueless of me not to know ..... !! Will definitely be doing it online once I gather all the things I need.

Jasmine helped us choose the perfect size and plan that matched our needs perfectly. Move our things in with ease. Can’t ask for better customer service.

I vacated my unit to move my stuff to another state and Jackie was extremely helpful in making it a seamless transition out of my unit. Would highly recommend this storage company, and this location in particular, due to their profession and caring staff. Thank you!

Jasmine and Shey were the most helpful people i’ve came across all week, they both need pay raises!

I just signed up for my unit and everything went smoothly. Jackie walked me through the process, showed me my storage unit, and went through insurance options with me. It made everything simple in the middle of a hectic move and I appreciate the time she took to ensure I was organized and set.

Appreciate Jackie taking her time assisting me with my auctions I bought here. Very friendly ,& helpful .

Jasmine our CSR/Manager was very professional and courteous. She gave her best effort to give us the least expensive for the size of storage we needed. She was also able to correct our online contract. Jasmine was very pleasant while enforcing all precautionary Covid-19 laws. The storage location is very clean and tidy. It is well lit and properly secured.

This was a sincerely a great experience for me. I was very hesitant went the concept of leaving my personal belonging in such a remote fashion, but the staff here was very reassuring and accommodating to all my general concerns. Once I had a better understanding of measures were taken place, I felt a lot more secure. Again, I'm very appreciative.

Jasmine, a 💯 beautiful person. Knows her job very well. A pleasure for Public Storage to have as an employee great customer service from beginning to end. Thanks MS. JASMINE ... Carolyn Warren

I’ve been here for some months and the staff is always friendly and knowledgeable. It’s in a great area and always clean. Jasmine makes me feel welcomed each time I’m at the property: Grade A customer service!

Awesome, Phenomenal, First Class Jasmine!

At such a time as this, it is indeed a Blessing to have Managers who really care for the individuals, not just as customers but as people. I say to public Storage, @ My location. Jasmine and Mia, know exactly how to manage, and help make a rough time EZ! Thank you both for making the adjustments that assure I can make my storage unit payments. There not always on time , yet I appreciate the fee waivers. God Bless All those who are struggling, I 🙏💪 that others have understanding yet still business managers such as Jasmine & Mia. 💪🙏✌💓🙋 Hanna

Could not be happier with Jasmine’s customer service. Excellent!

I had a great experience, renting here, clean and very respectful staff. 10/10 will recommend to my friends and family. Shout out to jasmine and Steven for their great service.

Jasmine was very helpful over the phone. She gave me different pricing for units and asked if I could come down so she can show me the unit. I currently live in Las Vegas and I'm planning to move down this weekend. I look forward to meeting Jasmine and renting the space at this location!

I was having such a rough day before I came to this property the staff here are amazing!! This young lady Miss Jazzy showed me the property and was so patient with me, instantly put a smile on my face. I’ll definitely be doing business here from now on.

I found this Public Storage very clean, accessible, courteous. I found the staff very knowledgeable, as well as friendly. Ana one of the staff was excellent in helping me in everything I was trying to do. She was friendly as well as knowledgeable in what I was looking for, which made my visit worth coming. I appreciate everything she did that made my visit worth while. I would highly recommend this Public Storage because of her knowledge of the facility.

This property housed my belongings for over 12 months. It was an outstanding experience as the customer service experience was amazing. Jasmine and Aria were always ready, willing and available to support my needs. This particular establish was very well maintained, secure, and in a great location. The most outstanding feature was the cleanliness of this place. Jasmine and Aria took care of the building and especially the one bathroom in an exceptional way.

Ms. Jasmine, was really attentive and she took her time with us. Really nice.

I absolutely love this property! The staff is extremely friendly and I had so many questions that Jasmine politely answered. I will definitely be getting a storage here.

Great staff and property was clean.

Staff was amazing. Storages was clean and spacious. Would recommend this public storage to anyone..

I worked with Karen recently and she was extremely helpful. 10/10 would want to work with her again and use this storage location.

Jasmin helped me today and she was Awesome!

Jasmine and Ana were very nice and helped us get the moving supplies we needed. Thank you so much for your help, ladies !

My experience with Jasmine was great she was a true pro. I feel really comfortable keeping my stuff here.

Jasmine was a great help and I will definitely be back to use your services !!!

Yall should definitely come here. Jasmine was quick, professional, and knowledgeable. Made the transition really easy for me. Really put me at ease with the storage unit process. 6 outta 5 if I could

I’ve never really had an issue with this place until recently.....But I have to say thanks to Andres everything worked out perfectly. He went ABOVE and beyond to rectify the issue and this is why I am still a customer. This place is great as an apartment renter sometimes you need a little extra space and thanks to Andres this place is my choice.

Im looking into renting a storage unit but I’ve never done it before. I called this location because it’s closest to me and I was so happy with the service I received. Andres was so helpful and patient and answered all my questions. Will definitely be renting here!

Andres was so helpful and kind! Great customer service 🙌

Francine was very helpful and so pleasant to work with. She has fantastic customer service skillsets

Francine was awesome to work with. Made moving my things in Labor Day Weeknd easy and stress free. Good prices and great location.

Needed a storage place quick and Andres and Francine were both wonderfully helpful. Clean facility with security and nice big storage lockers. Thank you!

Francine and Andres were great. They were very informative and polite. Definitely recommend this place.

Easy entry (w/code) always clean. Personnel are always pleasant.

If you're looking for a storage, go see Francine!

Always professional service when I arrive. Francine is Awsome as an employee👍#Best wishes..

Francine is amazing! She is super nice. Everyone of the staff at this public storage is super nice and amazing! Would highly recommend using this location!

Francine was great. Nice property.

Very clean

Very nice lady at the front desk, can't remember the name but she was very helpful

Francine was great

Clean place, the management recently did some wall painting and partially resurfaced the floor in the common areas, however there is still no light in the storage unit itself so you feel like you are in the haunted house with spiders crawling on your arms.

I’ve been storing for sometime and Francine is wonderful!

Mitzi is a valuable customer service representative......

Francine is the best shot out

Best service in the world Francine was the best costumer service 2 👍👍

I appreciate how helpful and friendly the staff are here! Thank you Francine 🤩

Very friendly and helpful service. Thank you Joy and staff.

We needed a storage space last minute and Francine was able to help us get one that same day. She was very helpful and showed us everything we needed to do and get to get situated into our storage. Thank you Francine for all your help!

Mia and Anna at this storage space are literally the sweetest ladies! They helped me close out my storage space super quick & easy. During these times especially I really was impressed with how they took the time to help me with ease and kindness.

Francine has been real helpful good customer service. You should give her a raise.

I had such a easy and quick experience and management was very professional and very polite with all the knowledge that is required to be able to get the best results possible for your needs.

First time renting a storage unit and Karan made the process really easy. She was very nice and explained everything. Was shown two different units so I can choose which one best fit my needs. Would definitely recommend this location. Very clean and easy to access units.

I give MS. Francine 12 STARS! MS.Mia and Brittney get 5 stars! Thank you ladies!

I would like to say a big thank you to Francine for her help. I’m a single mom trying to make ends meet and she went out of her way to help me. I very much appreciate your help Francine!!! Thank you for your kindness!

Tremendous person Francine!!! Good people here.

Funny how there are a suspicious amount of reviews about this Francine. Let me tell you about Francine.... 1. First time we revisited our storage unit, with our movers in tow and ready to drop off our belongings before we went to our new place, we go up and our key isn’t working. Odd right? We go to FRANCINE and we tell her the key she gave us the week before does not work. “I didn’t give you that key.” Says FRANCINE. She implied we made this key and denies giving us the key the PUBLIC STORAGE sells you. We actually had to get our lock drilled because she messed up on her end and mixed our key and Lock up. 2. We go to visit our storage unit to drop off and pick up belongings. Entered our code and it says see management. Hmmm? What now? “ it seems like someone has used your code to get in and there was a robbery”. How in the world would someone get our code?! We would never share our code, we aren’t those types of people. They acted as though they dropped their ACCUSATIONS. But not ten minutes later a man came up to us in our unit saying we had to leave and we had to get all of our belongings out of here. This was a COMPLETE SLANDER OF OUR CHARACTER. I was 8 months pregnant at the time and it was extremely stressful to think now we had to get a truck and move all of our things again because THEY had a breach in security on their end. How does this make sense? How is this moral? I don’t understand how a place like this is still in business. I don’t understand how a person like FRANCINE still has a job there. We are good people and would never partake in something like that. We we’re treated so cruelly since the day she denied giving us the wrong keys. She could never look me in the eye when I would go in that office, that says a lot about a person.

I have occupied space here at Public Storage 380 for the past 3 years and my Experience was Outstanding!!! I would like to say that Francine is the main reason for this....She manages this site with the best customer service.....the cleanliness of the site is remarkable and there has never been a problem with my unit or stay here.... I must say she is just all around good for business...

Karen was very helpful and very eager to solve my storage problems

Francine always the best!

Francine was super sweet & helpful -- and fast -- because we picked our unit & were out of their with 15 minutes!

Quick and great experience. Francine provided great customer service, showed me around the property & answered all my questions!

Francine was wonderful and very helpful. Great customer service.

This is an excellent location! I would recommend this place if you are looking to rent storage. I was helped my Karen and she was extremely helpful

Very Professional, Informative & Helpful

Great facility managed by super star Francine. Our family somehow grew to having 3 smaller units on the third floor. She made me the family hero by getting us into 1 large unit on the ground floor with drive up access and for an amazing price. Thank you for helping organize my life.

francine was friendly and helpful!

Francine is a HARD WORKING lady and she runs a great great property! Thanks Francine for all you do!

Karen was so helpful in helping with my storage. Thanks so much to her.

Rita was fantastic at getting everything going for me. She made a first time process fast and easy. Thank you!

Great prices. Easy access for my dad. Great staff as well

Brandon helped out and it really was a nice experience.

5 stars isn’t enough. Francine is fantastic, beautiful, managed to remember my name and is the most helpful woman. She goes above and beyond and has the sweetest kindest energy. There’s no other place to go for storage needs.

My husband and I have been at this Public Storage for more than 5 years. Francine has always been super friendly and so helpful. She was able to wait a couple minutes today before closing when I needed to make a payment and she was very patient and kind about waiting.

Great property and prices! Kody was very helpful!

I work with kody today and he was super professional. He checked me into a new locker and did it in a timely fashion. He is very knowledgeable about storage and insurance policies. He definitely made me feel like he cares about customers and that my property will be safe ! Thanks Kody I will definitely be doing business with-this location and telling other people about how great my experience was

Francine was so kind and helped me get into my storage unit. I own a business and needed to get in and she helped me out. She's the real MVP!

My storage unit was broken into and things were taken.

Love this property it's very quiet and staffs are friendly and helpful

I've utilized multiple self storage facilities in the past. This is without question my least favorite. It's not particularly clean or nice. Finding your unit is not easy if you are not a frequent visitor, they require an ID to use a handcart and the staff is often unavailable to help you.

Service was great Francine was amazing fast service and very knowledgeable thanks so much you guys 😊

I went into a Public Storage today to pay and Francine was so friendly and helpful. She's the best! Thank you Francine!

Francine has been a wonderful help everytime I'm here

Francine is great she assist me with everything found the best price for my budget. And she is very polite and a great sales person. 👍👍

Excellent service and friendly staff! They offer a wide verity of storage options and supplies. Easy to get in and out, this location is never crowded in the weekdays and they let members barrow carts at no extra cost. Thank you Francine for all your help and for answering all my questions and concerns!

They are pleasant and professional

FRANCINE ROCKS ! The customer service here is awsome and the place is clean .

The property Manager is so sweet here. Francine I believe is her name and she is very proficient and professional!

Very good place to keep safe your Stuff,good price and good location the people who work there are very kind, specially Francine she is always willing to help you in everything you need, she makes a great work and always in a good mood

Danielle was great to work with, everything went smooth on my rental

This place is a complete joke. First off I only went here 4 times and 2 of the times I came their single elevator wasn't working so you're hauling items up the stairs. There are no cameras in the hallways, just the parking lot which I didn't realize was a scam until a month after I moved in. So fast forward that month, and someone robbed the place (Which I also found out is a regular occurrence) and supposedly used my access code to get in. I can easily see why since I told them I lost my card shortly after I first arrived, but Francine rather then change my access code just wrote the same code down on a new card and gave it to me. Well now that someone used my code to rob the place I was being accused of knowing them, and actually got told I'd need to vacate the place due to their "Zero tolerance policy." When I came to the front to protest this everyone started becoming everyone else's manager and no one wanted to take responsibility for the fact that this was their screw up since I reported from the start my card was lost, why would the access code not have been changed then? Are the employee's in on the robberies too? What kind of storage place has no cameras on the units or the hallways? It was a blessing in disguise, I went to LifeStorage with my stuff at the end of the second month after being kicked out and wow what a different experience, so much cleaner, nicer, and safer. This place is falling apart and is so trashy on top of that, can someone invest in adding a trash can SOMEWHERE or would that be too much work for the 4 "managers" on staff to handle? What a horrible experience I had here, I'd never go to a Public Storage again after what I experienced here, and to be accused of being in on the robbery after even telling Francine my card was missing is just insane. Don't believe any of the 5 star reviews, they're all made by fake accounts to help the employees get some sort of incentive. Check out how many have just one review, and specifically name drop the workers here. Someone should really investigate if those same workers know the people who rob the place too, since the only video they seemed to have was one on Francine's phone. Fishy.

The workers there are nice. They do a good job with keeping place looking clean. Francine and Nelson are helpful workers

Just wonderful. Francine and Rita was approachable happy and very helpful. It's kind of hard to get that kind of customer service these days, some folks get bothered when you ask them a question. Like it's not their job to help you. They are simply amazing!!💜💥💣

I want to say I had a great experience with Public Storage especially with Rita! She made the process so smooth, there was no pressure when signing up, it was fast and easy. I definitely recommend this location. I know my stuff will be safe.

I had a great experience on my visit. The storages looked very clean and the property was spotless.

Helped a friend move stuff into her storage unit and this facility was really clean and maintained well. The staff there was nice and friendly.

This facility is well lit and the storage units are clean. Karen helped me with setting up my unit and helped gived me the run down of prices.

Great customer service. Glad I was able to store my stuff here. Thanks to Karen for her help.

Great service by the ladies here and easy in and out Payment

Francine and Nelson gave me great customer service. They were friendly helpful and knowledgeable. The tour was great and so are the prices. Thank you public storage.

Francine and Nelson were as good as you can get ! they were helpful, knowledgable, friendly, professional and went out of their way to make sure we were taken care of !! GIVE THEM A RAISE !!!

Service was great very helpful with Andre's and Francine

Friendly staff always a pleasure to stop by when I’m Making my payments

I like to give a shout out to Francine she gave me awesome service today she was really patient and helpful I appreciate it it thank you. Nieshia was also very helpful

Promised Francine a review in May, sorry it took so long. Great service, friendly, helpful and always a lovely smile. Rates are competitive for the location and service. Temperature controlled so the stuff you store doesn't get murdered by the heat. If you need a place to store you precious items look no further.

Great service, great location. Nelson, Francine &Richard are great one who checked me in. Amazing staff.

Francine and Andres provide the best customer care experience I have ever received at any establishment I have been to. Their insurmountable professionalism and attention to detail is why I have stayed with Public Storage for many years. They keep my belongings safe and accounted for and make sure that I feel comfortable with leaving my precious memories in their capable hands. Thank you Andres and Francine, you both can make storage work for any one. Cheers xx

This place made it happen. I was moving from out of state and had some last minute changes to my move. I needed storage ASAP. I made a reservation the morning of and with movers already on their way I was worried everything would fall apart but Andres and Francine were great. They got me right in and made it super easy. Last minute was no issue. Facility is easy to get to and clean. Everything is in good working condition. Would highly recommend!

Raise their prices every 3 months...joke

It is the people that make this storage facilitate outstanding. I had the pleasure of dealing with Francine who made the whole experience easy, effortless and enjoyable. She had a wonderful aura of approachability and couldn't do enough to support me with the best storage space to meet my needs while being mindful of cost. She was a delight to work with to help meet my specific needs. Thank you Francine for being so kind, supportive and extending generosity of spirit.

I had the best experience renting a storage space with Francine she’s very delightful and pleasant and most of all professional.

Great hospitality manager Francine great

This place is massive. Had to help a friend drop a lot of items in storage. Lucky they were running a special...first month rent only a dollar. Sweet.

As mad as I was about coming here after I was lied to about the distance my unit was from where I had to park & also not being told to bring my own lock when I came here the 1st time so I had to buy theirs. Not cool! That was corporate that did that! Now, as for my stay, which was over a year & a half! Only 1 person the entire time I was there made it more than tollerable! That same 1 person even stayed after hours a few different times waiting for me to arrive to make my payment so it wasn't late & ultimately cost me more money! That same 1 person would leave it unlocked when I called to ask & trust me to return the cart I needed to unload things & relock it after hours. That 1 person made my stay so enjoyable that I still go back there just to say hi whenever I'm anywhere in the area! That same 1 person has since become a very dear friend to me through it all. That 1 person is FRANCINE! Always with THE MOST professional attitude & with a beautiful smile no matter what! Always putting customer service as a priority! I would absolutely recommend this location to anyone in need of a great storage location with great security as well

Best place to keep my storage. The staff is super helpful always with a smile on their face. Doesn’t matter who is there they are always ready to help. Big shout out to Richard always happy to help and always very supportive.

I recently went in and recieved excellent customer service from Karen. She was very helpful on explaining things to me when I didn't understand something. She went above and beyond for sure. Thank you for all your help.

Great service thank you so much Karen

Great facility easy manageable and clean. Staff is great. Francine is one of the most helpful people there and never hesitates to make sure we are taken care of. Definitely recommending.

Location was clean would recommend to anyone. Francine and Francisco was very helpful.

Came in the other day to see about a storage . Francine helped me locate what I needed at a different facility. She went the extra mile to help me find what I needed . Thank you ! 🙂

Francine was AWESOME!!! everything was so easy , she answered all my questions and concerns! this was my first time getting a storage unit , moving can be so hard but at least getting a storage unit was easy and quick. I know my belongings are safe and that's a big deal!!!!! thank you again Francine for ALL your help!

My mom had a storage here for maybe a year and its always been such a pleasure coming to the facility. Francine is such a friendly and helpful worker. Never any issues and property is always clean. I would recommend to anyone needing storage!

Great customer service, very thorough on the info and alternative spaces they have for your needs. I only used the storage for about a month and a half and didn't charge me for the half month so i was very pleased with that.

Francine, Richard and Brittney have been a great help and very nice facility.

Very clean and well managed. I know my stuff is safe and I can be there anytime I always feel secure. Great job management

Mitzi is great!

Best location to keep my storage Richard was beyond helpful always gives me a cart with always having a smile in his face and the property is always nice and neat. I highly recommend this place to anyone. Best of all that you can get into the facility really easy from the street and don’t have to wait in traffic or anything.

Excellent customer service from Richard and Francine

I absolutely love this place. Getting started was no hassle. Frances the manager was so helpful.

Came in on a super busy day and met with Francine, who was the only person on shift. She was handling several parties and was able to help us out quickly and efficiently, and give us accurate time estimates of how fast everything would be done. She was very friendly and made the whole experience pleasant. (Imo she deserves a raise)

shoutouts to Francine helped us real quick, showed us around to a few units and got us situated to one that fitted our need. Really appreciated !!

Richard and Francine always provide excellent service! Clean location and would recommend to anyone!

Avoid. There have been at least 3 burglaries in the last 2 months, including my unit. The hasps, where the lock connects to the door of the unit, are thin and subject to being cut (see photos). The videos of the exit taken by the cameras on the property are so poor in quality to be rendered useless (ask the Torrance Police Department, I had them look at the video for my police report). There is no camera in the hallway of my unit, which meant no one could see when the burglars took an angle grinder to the hasp of my unit and stole my belongings. The one bright spot, the employees were very responsive and notified me as soon as they recognized my unit was tampered with. They replaced the hasp and placed their own lock on my unit. I thought they did a good job. Today, one month after having my unit burglarized, Public Storage decided to increase my unit rent >10%. I suppose this is the “recently burglarized premium”. Completely tone deaf and unacceptable by any standards of reasonableness. I’ll be moving my things out as soon as possible.

I have to say Richard has been so very helpful in his help with my sister's storage unit, well as other employees who work there, Richard Thank you very much for your help. Uho

What's not to love about this place?? Units competitively priced, clean and secure and the best part HAS TOO be the exemplary customer service. Both of my visits Mrs.Francine was just phenomenal and patient in her effort to assist me in finding the best unit for my needs. Highly recommend this place!!

Great place. Clean safe.

Richard was phenomenal! Very informative, patient in answering my 1000 questions, and overall pleasant demeanor. Francine was also great! Very pleasant and engaging. Thank you both for your time and assistance!

The staff here is so friendly, informative and helpful. This was my first time getting a storage and it was such an easy process!

Francine helped me when I came in today and she was very professional and sweet with everyone she interacted with, myself included. This Public Storage has a gem of an employee helping them. She went above and beyond her job description and came out and helped me and also held the gate for me without even being asked. She is very pleasant and I look forward to coming back and seeing her there to help me if I need help.

Have been a customer at this Public Storage location for many years. The on-site Manager, Francine, is fantastic -- always very personable and professional. Property is clean, well lit, and safe. Would highly recommend.

Francine is helpful. Great facility.

Francine and Karen were superb!!!

The ladies were excellent! Karen and Francine were super friendly and knowledgeable. We were met with smiles and a helping hand. If you are looking for a friendly & clean space to store your stuff... this is the spot! Thank you girls for being so kind.

Francine is da bomb. She offered lots of help and information. She needs Disneyland tickets.

I would like to start by saying thank you to the team at Public Storage in the city of Torrance. There are many of them but this particular location easy access clean safe surroundings and most of all the team I’ve got to say the team because they all work so well together it is hard to separate management from representatives truly you’d have to ask for a manager or a supervisor in order to know who is who the team works well together they will accommodate your every need including relocation within the same facility as I am in the process of doing I have downsized my unit and I would like to thank Francine for her expert advice quick thinking kind and courteous over the phone and really simplify things on how to go about doing a unit transfer and of course price is a big deal their prices are fair the units are clean that’s a big plus. My agent Francine goes way beyond her duties she gives me calls and gives me reminders so I do not get any penalties for late payment we all get busy and tend to forget but she is there to remind you which I think is great it definitely shows that she cares taking the time out to make the call whether it’s part of the job or not she is very friendly about it and will even help you take a payment over the phone. She truly is dedicated to her work and I personally would like to see her recognized by her upper management or supervisor and if there’s a possibility because I cannot be there to do it in person if her supervisor can step in for me and tell her thank you once again for your kindness patience and help it certainly would be appreciated. Thank you

Richard was very helpful!

Convenient place, friendly staff. Richard was especially helpful when I phoned in for help!

Public Storage is a terrific business because of Mitzi! She is very professional and always goes above and beyond to help her customers. Mitzi is pure gold. She personally cares that I have received exactly what it is that will help me and is what I need. Public Storage has a five star rating because of her.

Evelyn,francine,araceli,Ashley excellent service glad to be a customer here!

Evelyn, Araceli, and Danielle are fantastic. Friendly and helpful. :)

Helpful and informative staff. Thank you, Richard

Really didn't have a problem with them since I started renting at the beginning of the year, but today they decided to call my emergency contact for collections. The worst part, I am only behind less than a month for a small unit. According to Property Manager Francine, that is considered an emergency. I really wish them luck with their financial crisis. When I complaint with staff and PM Francine they pretty much went defensive about it and actually said it was my fault for listing an emergency contact.

First time using this facility. Richard and Francine provided me with great service. Great customer service. Keep up the good work.

Great customer service and location for storage. Richard was helpful and he made it easy to secure a space.

Evelyn and Mitzi were very helpful!!

Service is excellent as well as the beauti in the provider Francine !!!

Francine is super friendly knowledgeable and amazing to talk to, my move in was enjoyable and a piece of pie! 👍

Evelyn had excellent service nice and smart and i wish i wasn't married i would marry her.

Beautiful Facility Richard was very helpful with everything I need for my moving needs

Evelyn, Francine and Richard were so helpful today. They worked with our schedule and were extremely cordial.

Expensive

Richard was great and efficient. The space is very clean.

Amazing concierge level experience. Francine and Joshua were an amazing help while I was moving things in and out of multiple units all weekend. Friendly with a 5 star smile. 😀 will use again.

Francine was awesome! Explained everything clearly and super patient.

They've kept my belongings safe for a substantial period of time. That's probably the bottom line for storage facilities.

Great service from Francine!!!!

I masterjoelee walk in public storage and received excellent customer service and help on my new iPhone her name Miss Francine God Bless Guacamole Style *****

Richard was so helpful and straight to the point of what you need when it comes to finding space for me to rent. Thanks Richard🙏🙏🙏

Lo malo es que las caretas para cargas las cosas las pone con llave y uno ya mo puede usarlas despues de una hora

Veronica was great! Even though the property she was at did not have what I needed she patiently looked on line to help find a location for me! Thank you Veronica...You Rock!!!!!!!

Nieshia did a great job in showing me the facility and packing products. Great price and insurance is worthwhile at this price.

Nice all clean

Well i had it for a year and it is going well there very nice. Hard workers and i had fun with them as well as takin care or business.

Very clean facility. Richard was very helpful, polite and knowledgeable. Makes you feel that we made the right decision in choosing public storage.

Francine Evelyn and Veronica were really friendly and helpful thank you lady's

Manager Nieshia was very helpful. We reserved a storage unit at the wrong location and she was more than helpful on switching the reservation over and included the first month discount. She was polite and easy to work with; highly recommended.

Niesha the manager was very helpful, friendly and got us in and ready with ease.. would definitely recommend using the public storage if you're looking.

The Manager, Nieshia did a great job explaining price, availability and all other related requirements for renting a space!

Watchout for this place their rates start out reasonable but rapidly rise, and before you know it you are paying double what you started at. Their monthly "insurance" in an unexpected scam.

We went to Public Storage to rent a space and the lady at the front desk, Nieshia, was very personable, efficient, knowledgeable, and had excellent customer service. We were very happy with this experience!

Francine is a excellent lady!!! Very nice and knowledgeable about her job !! She also was helping me and other customers. She seemed very much like a manager i have rented from other facilities but this lady is top notch (wow)

Great location but even betyer staff. I met with Francine who is one of the nicest people you could meet and was very professional and fast which made the whole signing up process a Breeze. I've had storage units at many different locations but by far away the customer service that you receive at this location is the very best!

Francine and Richard get 5 stars!!

Expensive! Quote will be much more when you be there. Serves its purpose.

Place for storage

I had the pleasure of meeting Nieshia & Francine couple of weeks ago . They were extremely helpful, pleasant, and just overall AMAZING. both ladies went on and beyond to help me find the right storage for me , they were calm and pleasant, I wanted to rent a storage space at this property because of Nieshia and Francine . Thank you public storage for hiring the right fit for your company....

Nisha and Francine at public storage is extremely helpful. They made my transition very easy. Very nice and friendly environment, will definitely recommend this location to family and friends. Nisha is awesome!! Give her a raise

Francine and veronica are awesome! Thank you girls for great customer service.

What time storage gate open

The process to rent a new storage unit here was made so simple with the help of Niesha and Francine. The unit was clean and efficient. I really appreciate the smiles and great customer service the ladies provided.

It was awesome. Amber and Francine were very helpfull.

Best place ever, really nice people

Richard was so helpful this morning! Walking is thru various unit sizes and making sure we found one to fits our need. Very happy with our experience at this public storage.

Awesome experience, Lorena was really amazing like wow above and beyond! Recommend to everyone.

Francine was very helpful in finding a storage unit perfect for my needs and very friendly.

jennifer was very helpful helping me with my four account

I only clicked 5 stars because they don't have 6! Francine was the best!!

We received very courteous service today from Francine at this location. She was very sweet and helpful. The premises are quite clean and seem secured

John was very helpful with providing excellent service and very helpful with checking out spaces :) .

John was very nice and helpful. Happy he helped me secure my storage space

John and Antwone were fast and excellent service, thank you.

John provided excellent customer service.. Explained the entire process, and was very helpful.. Thanks!

John and Sandra are friendly people. Help was great

Great service with john and Sandra.

John and Antwone professional polite and very happy to help and answer all questions. They are classy men.

Great service from John. Clean facility. Freeway close.

The customer service is great John and antwon were amazing!! Thanks again guys from your new loyal customer💙💙💙💙

John and Cassandra are very helpful!

John, Atwonne and Rafael, all helped with a swift transition to out new storage unit and all love football! Great people great storage facilty!

John and Luis have been very helpful. They are very efficient and we will come back again!

Good storage

John gave me all infos i needed

Thanks John and Antwone for your excellent service!

Customer service was amazing! John amd Melissa were helpful and made a smooth transition in upgrading or business storage unit.

Good customer service. John was was very helpful.

John is awesome!

Jon was very helpful and friendly. Great service.

John was very helpful. He had amazing costumer service.

John has been amazing! I was there last time looking for a cart but there was none. John went around the property and was able tl find me one right away. Awesome customer service. Thank you again!

I recently came in without an appointment and was assisted by Antwone. He was extremely helpful and friendly! He was sincere and knowledgeable which, to be honest, is rare in the customer service field and I feel like I finished up my visit in less than 20 minutes. I definitely recommend this place!

John and Andie were amazing from start to finish. Thank you guys for all your help. You guys were amazing.