Angie so bubbly and helpful
Thanks to Angie I finely was able to get a nice storage with great price.Thank you sooooo much for your help.
Jazmin y Carlos me atendieron muy bien estaban en la oficina cuando llege gracias por su sevicio Jasmin y Carlos.
Angie and Jasmine what a pleasure it was dealing with these ladies. They were fast and efficient, and gave me a great discount. Wouldn't go anywhere else. Thanks again.
Angie was very kind and extremely helpful very professional
Angie is the best super clean and safe location
Angie gave me great unit and great tour great customer service and property very clean very nice facility no damaged and of course Angie is the. Best super fancy spectacular great location I love it specially Angie was wonderful
Angie was amazing thank you for all your help
Angie help me at both locations she was great
Great customer service , well informed and clean facility will definitely be returning.
Muy excelente servicio, tengo tiempo aki y Edna siempre me ayuda con mis preguntas , y mis pagos. Soy señor de la tercera edad y no se me ase fácil ayer. Y Edna siempre disponible para ayudar, gracias Edna muy buen manager
Angie was a big help , explained to me in detail all the entry points , helped with downloading and setting up the app , showed me all around the property making sure to leave no stone unturned and even gave me water which was well needed in the 100 degree weather. She was a delight !
I love customer service and the new app for access to to gates and doors
Oh what can I say I love Angie and every single thing about her she is so brilliant her attitude personally is so unique she is just perfect thank you for all you do for me property is always spectacular clean office always smells so refreshing she is just amazing
Angie gave me great. Customer service very sastify
Great awesome service by Angie
Carlos has great customer service and is always glad to help with any needs we have !!
Angie was excellent top of the world
Angie and and Cleber gave me great. Service very clean property
Un excelente atención al cliente muy amable la persona que me atendió se llama Angie pueden. Avocarse con ella y los atenderá muy amablemente
Angie is the best she help me she really help me for set up and for all
The new Amazing technology… she save me a lot of my time thank you Angie great location very clean
This is the best public storage I’ve ever stepped foot into Angie is the most compassionate and incredible person!
Angie and Claire were the best they are very helpful and will guide through the whole process
Angie was so awesome and kind to us today and very helpful and knowledgeable.
Angie is just perfect her personally it’s Omg amazing I been looking for her because I only want to deal with her she is extremely knowledgeable and extremely professional she is perfect at what she does she is keeping this location spectacular clean she drops everything to assist me not just me and every single customer she is the best manager running this facility
I had an online reservation , but there was a miscommunication so I lost that reservation when I went to the site yesterday. the on-site manager Rafael patiently helped me restored the reservation. I’m very happy about his service. I definitely recommend to use public storage when you need an extra space.
The onsite manager Angie is very rude. I went to the site two days in a roll , the elevator went wrong around 2 pm on both days. Angie did not check the real problems and just blamed the customer broke it. I never encounter such bad customer service. I will clear out my space as soon as possible and won’t do business with them anymore.
Angie was so awesome very helpful couldn’t do it without her thank you so much Angie
Rented storage at Sylmar location and Angie was a great help! She made the process easy and answered all my questions.☺️
Amazing customer service from Angie and Jazmin super clean location they are the best
Angie and Jazmin. They welcome us really friendly and answer all of our questions excellent service
Great customer service from jocie and Rocio
Thank you Edna for providing excellent customer service and making the whole moving process a lot less stressful! Will definitely be returning.
Great location,Edna was very friendly her service was amazing ,I highly recommend this place to people who need a storage ..
Walked into the office today at closing time..&..was given exponential help & service to update the payment options on my account by Edna. I was overall very pleased with the service & professionalism that was offered to me by Edna!
Thank you,
Jarrod Hettler
Edna was very helpful and informative
Came to make a payment Edna was amazing helped me with my moms storage, thank you for all your help
Thank you very much Edna for making my experience a pleasant one. I was extremely frustrated and she made everything easier for me with a smile on her face the whole time. Service was top tier!
Manager Edna was extremely helpful and was an ace at what she did , she took care of all my
Edna was a great help she helped me and was so polite and was patient with me
This place is nice, clean, and welcoming. I’m not the type of person to write reviews for places but I had to take a moment to say how great the staff Edna and Rafael were. I really recommend this place to anyone interested in storage.
Gracias Rafael y Edna por el servicio que nos han brindado en este día de hoy, servicio especial y atención al cliente
Was helped by Edna today , she was amazing helping my mom and I successfully renting a unit . Thank you Edna 😌
During my visit at this location, I was helped by a lovely professional who took the time to be thorough and attentive. Celeste went above and beyond to meet my expectations. She definitely went out of her way to please and made me feel valued. I would definitely recommend coming to this business and having her take care of all your storage needs. Celeste, thank you for being exceptional!
Staff is super friendly and answered all my questions! Celeste I think was her name and she was awesome! Thank you for making it easy!
I had a 10/10 experience at this storage facility! I had the pleasure of being helped by Celeste and was so pleased with the cleanliness of her area compared to other locations I’ve been to. Her customer service was superb and she definitely made my storage experience quick and efficient! I recommend this location and her services.
The customer service here was fantastic! Celeste walked me through the process with a friendly attitude and made the whole experience enjoyable. She's absolutely amazing and helped me with all my storage needs! Highly recommended!
I had a great experience at Public Storage because of Rafael. From the beginning of checking into my space, he was pleasant and always answered my numerous questions. And, when my girlfriend spilled some coffee he cleaned it up for us and was very helpful as we moved our items. He has a good, friendly sense of humor and also knows the property very well. I am giving 5 stars in my review mainly for Rafael. The only negative thing I have to say relates to the price increases at Public Storage. We had two significant price increases within a year. The first one came at around 5 or 6 months and it was around $60. Then, the next one came 6 months later at it was $60. That's how they get you so definitely keep that in mind before you move into a big space. We ended up finding a great deal online for the same size and just moved into a different space. But, we don't have huge items so it was doable. Again, excellent customer service and I definitely suggest this location just because of Rafael. Additionally, the property is clean, feels safe, and it well-maintained. We really like that it's temperature controlled as well.
The staff here is top notch. We've been using Public Storage at this location for almost a year now and they've always gone above and beyond to try to help us out with various things. The last time we were here one of the employees who has helped us a lot (Rafael) helped us move our stuff from one unit to another and answered ALL of our annoying questions.
I went to purchase some moving supplies from this office and Celeste gave me great/knowledgeable service and helped me choose what I needed for my move. Thank you Celeste for all your help.
I came in sometime last week to purchase some boxes and was greeted by Celeste. She was super helpful and nice.
Dealing with storage can be a very stressful and frustrating experience, but CELESTE at Foothill Blvd, Sylmar Public Storage has been amazing and has made a huge difference in how I was able to deal with transferring and vacating my unit. Celeste is very courteous, understanding, and knowledgeable. I appreciate all your help
I went into this store a few days ago and Celeste helped me out with choosing what size unit I need for my stuff. The store was very clean and Celeste was super helpful! It’s a bit of a drive but I will definitely be coming back to this store to rent my unit due to how clean the property was and how knowledgeable Celeste is.
Would strongly recommend NOT storing your belongings with this facility.
Absolutely predatory pricing tactics. Buyer beware.
They lock you in early with a low fee ($125) then increased it by 40%!!!!!!! ($175) only 4 months in.
Very steep and shady company.
Take your business elsewhere!
Just rented a storage unit a few days ago. Celeste was amazing help in the process. Explained everything throughly, and helped me choose a good space for my belongings. Great customer service!
Celeste is the glue there. Her customer service is second to none and her positive personality is infectious. We are happy we made a decision to use this location for our storage needs.
I went there the other day to buy some boxes and rent out a storage unit. I had never rented out a unit and was kind of nervous...but the girl that worked there Celeste helped me pick out the best unit for my needs and made it a very simple process ..5 stars
Excellent staff
Well clean very friendly (celeste)
Celeste is amazing helped me with the PS app with is amazing !! Love
I went in to check out available units and was greeted by Celeste, she was very informative and friendly. Great customer service! Thank you Celeste!
Great experience here Juliana and Celest are the best!!
Rafael is so great; helpful and friendly! The storage spaces are clean and well-kept, too. Highly recommend if you need a space.
Rafael was so kind, had beautiful energy and knowledgeable. I most appreciate his assistance. The storage unit was clean as well.
Rafael was so helpful! Great customer service made everything easy and smoothly… I appreciate the assistance he provided thank you so much Rafael!!
Guy leaves at 1 on Saturday so we couldn't access our storage
Rafael go above and beyond to help. He is very knowledgeable and answers any questions we have. The storage is kept clean I would highly recommend this facility.
First time I arrived at public storage, Rafael helped me and took the time to show me to my storage unit and gave me helpful tips on the easiest ways to store my stuff. (Elevators, back door, parking, keypad, dollies, etc) I came back again the next week and he attended me and helped me change my storage unit because I needed a bigger space. He walked me and my husband to our new storage unit and again gave us tips on how to store our stuff so that we can fit more things. He is so sweet, funny, and kind. Hes also very clean making sure the place is clean. Thank you Rafael!!!
Josue Provided Me With Outstanding Customer Service! He Is Very Professional And Found Exactly The Storage Unit I Needed.... Thank You Josue For Your Patience And Walking Me Out To See The Unit ⭐ ⭐ ⭐ ⭐ ⭐
Josie was very helpful, I was undecided which size of unit to rent, he took time to show me several of them. Very knowledge.
Clean and great customer service. Rafael is kind and helpful.
Jackie was very helpful. She helped me with the public storage app. Very sweet young lady
I love this location at 16045 Foothill Blvd, Sylmar, CA 91342. Very clean and excellent customer service. Rafael is always there to answer any questions and provide solutions for you right away. I strongly recommend this location!!
Been calling for DAYS! My unit was locked due to falling behind on some bills finally paid went to get it unlocked nobody in the office waited an hour still no one and no one answering the phone called all day and nothing and I have not been able to gain access since last week no one answers today called over and over again just to be told I was a lair that I never called lol get it together! Don’t think o was asking for to much just for someone to be in the office when it says it’s supposed to be open
I loved working with Rafael. He was so helpful and goofy. Made my move so easy on myself and even went above and beyond with his service. Go see Rafael at Public Storage. You won't be disappointed!
Huge rate increase with out warning. Absolutely wrong to there long term customers. 000
Excellent service thank you Jackie for anseering all my questions!! Very clean property
Alonso was amazing found a unit in no time fast and easy just walked in and out done deal
Angie is an excellent person, I’ve known her for a very long time and she’s been nothing but helpful in the years I’ve known her. She looks after me and her service has always been great. - Santiago
Juliana Josué y Alonzo muy buena gente
Excellent customer service ! Mr. Alonzo really helped me out & was very professional.
Thanks - Ash
MVP Auto Detailing
Alonzo was very helpful, loved how clean my storage was.
Alonzo was very kind and helpful with my storage needs. Definitely recommend coming to this location. They’ll take care of you!
Hi, I just wanted to highlight the fact that Jackie went above and beyond to help me secure the right unit at the right price..
Alonzo provided us with amazing customer service and helped us with renting out a storage unit. Thank you for the great service. I would recommend renting a storage unit with Public Storage because they provide great service.
Rafael was amazing! He was friendly and explained the storage rental process throughly. His commitment to exceptional customer service was greatly appreciated. Would definitely recommend this storage facility to others!
Hi the place was really clean.Alex was helpful and answered all of my questions great attitude
Easy access and great customer service!
Alonzo was very helpful!!
El servicio es excelente, Alonso y Janeth son muy ambles y mantienen El Lugar limpio
Janeth fue muy amable. Me explico El proceso de rentar, y me enseño varios tamaños. El mejor servicio
Even though I am a long term renter my rent increased 67%, from $155 to $259 per month, in less than 3 years. My first increase of 10% was within six months of my move in date, however my last notice informed me my rent will go up a whopping 37%, from $188 to $259 per month since my last increase six months ago!!! You would think they would give long term renters a break so BEWARE, once you are in they think you won't move out so they can and will significantly raise your rate. If you ask for an adjustment they will tell you it is out of their control, the "system" makes the changes.
I just had the most pleasant customer service experience with Rafael! He made sure I was taken care of. He made my day! They need more employees like Rafael.
Alonzo and Jose were so courteous and fulfilled a second request with great attitudes. Place is spotless and well maintained. Very happy.
This is a top notch facility, with kind and courteous staff members.
Great customer service. I came in today and Ashley was amazing and so helpful. Went above and beyond to help me out. Thank you. I will definitely recommend this location.
Great servos an super costumer service tks Janeth