Public Storage Self-Storage Units at 16045 Foothill Blvd, Sylmar, CA

Been calling for DAYS! My unit was locked due to falling behind on some bills finally paid went to get it unlocked nobody in the office waited an hour still no one and no one answering the phone called all day and nothing and I have not been able to gain access since last week no one answers today called over and over again just to be told I was a lair that I never called lol get it together! Don’t think o was asking for to much just for someone to be in the office when it says it’s supposed to be open

I loved working with Rafael. He was so helpful and goofy. Made my move so easy on myself and even went above and beyond with his service. Go see Rafael at Public Storage. You won't be disappointed!

Huge rate increase with out warning. Absolutely wrong to there long term customers. 000

I've been here for about a year now and out of the blue they raised my rent from $125 to $161 with no notice. I'm on a fixed income and due to the way I get paid makes me late on the payment every month. So on top of them raising my rent I have to pay an additional $20 fee for being late because I couldn't make the payment that they raised on me. And the unit next to me stores gas and lawn mowers and does not clean their equipment off so I have spiders and bugs constantly in my stuff in my storage. And it always smells like gas. I've tried contacting them via message and email for over a week now and I get no response from public storage. The people in the office don't know anything they can only assist with taking a payment.

Excellent service thank you Jackie for anseering all my questions!! Very clean property

Site manager Rafael M. is very nice, patient , and helpful. He provided an excellent service when I went to rent a space.

Alonso was amazing found a unit in no time fast and easy just walked in and out done deal

Angie is an excellent person, I’ve known her for a very long time and she’s been nothing but helpful in the years I’ve known her. She looks after me and her service has always been great. - Santiago

Juliana Josué y Alonzo muy buena gente

Excellent customer service ! Mr. Alonzo really helped me out & was very professional. Thanks - Ash MVP Auto Detailing

Alonzo was very helpful, loved how clean my storage was.

Alonzo was very kind and helpful with my storage needs. Definitely recommend coming to this location. They’ll take care of you!

Hi, I just wanted to highlight the fact that Jackie went above and beyond to help me secure the right unit at the right price..

Alonzo provided us with amazing customer service and helped us with renting out a storage unit. Thank you for the great service. I would recommend renting a storage unit with Public Storage because they provide great service.

Rafael was amazing! He was friendly and explained the storage rental process throughly. His commitment to exceptional customer service was greatly appreciated. Would definitely recommend this storage facility to others!

Helpful thank You

Hi the place was really clean.Alex was helpful and answered all of my questions great attitude

Alonzo was very helpful!!

Easy access and great customer service!

El servicio es excelente, Alonso y Janeth son muy ambles y mantienen El Lugar limpio

Janeth fue muy amable. Me explico El proceso de rentar, y me enseño varios tamaños. El mejor servicio

Even though I am a long term renter my rent increased 67%, from $155 to $259 per month, in less than 3 years. My first increase of 10% was within six months of my move in date, however my last notice informed me my rent will go up a whopping 37%, from $188 to $259 per month since my last increase six months ago!!! You would think they would give long term renters a break so BEWARE, once you are in they think you won't move out so they can and will significantly raise your rate. If you ask for an adjustment they will tell you it is out of their control, the "system" makes the changes.

I just had the most pleasant customer service experience with Rafael! He made sure I was taken care of. He made my day! They need more employees like Rafael.

Very helpful moving in

Alonzo and Jose were so courteous and fulfilled a second request with great attitudes. Place is spotless and well maintained. Very happy.

Great service Alonzo and Juliana

This is a top notch facility, with kind and courteous staff members.

Personal muy amable

Great customer service. I came in today and Ashley was amazing and so helpful. Went above and beyond to help me out. Thank you. I will definitely recommend this location.

Great servos an super costumer service tks Janeth

Super

Friendly and helpful staff.

Rafael helped me out with choosing a storage and also canceling. Great guy and location!

Rafael is amazing! Thank you for being a great person. He is very courteous, attentive and was here for me in my hour of need!

Just want to thank Alex who helped me with purchasing moving supplies with great service. I have never had a better experience. Went out of his way to help me with all of my questions

Alex is one of the best customer service!!…so inviting and patient, answered all of our questions, Alex was able to help me out! He made everything fast and simple. Incredibly friendly 10/10 !!

Spent some time at this public storage today. A kind man by the name of Alex showed me around and helped me with some purchases. Fast and friendly service. Just the way I like it! Definitely coming back if I ever need anything.

Janeth was very friendly and very helpful

Big trucks have to back out, and the elevator time's out

Came into PS for a few things and was in a rush but fortunately Alex was there to assist and was immediately professional. Made my experience seamless, and i was on my way in a matter of minutes. Great location!!!!

Moving during the summer was the worst idea I've ever had!! So I was very frustrated going into Public Storage to purchase supplies. But Alex was super helpful and very patient with me. Thank you so much Alex!!

Hands down the best customer service! Thank you Alex for helping getting the right size storage.

Moving sucks and it’s stressful l. It’s my first time using public storage and I’m extremely pleased. This locations service made my move easier. Alex was kind answered all my questions and had a really great attitude. Thank you for your attentiveness.

I’m not one to write reviews, but Alex was very patient with me and kind, answered all of my questions and concerns with my moving needs.

Thank you Alex for all your help in moving all my stuff!! Close to home location and awesome customer service! Gracias!

Walked into this PS to buy a few things to move my home office into my new office. Loved how everything was organized and prices were labeled. I was greeted by Alex and after asking him a few questions he knew exactly what I needed and how many boxes I would need. Kind of amazing! Thanks Alex! (And public storage of course)

Clean, friendly Rafael very friendly helpful awesome excellent service.

Alex provided great customer service! I went in to buy moving supplies and he was able to give me everything I needed.

This is my second time renting space Micheal is awesome He helped us both times He is so friendly and gave us excellent customer service

The manager Michael has the best customer service I've ever encountered! I highly recommend this location! Give Michael a raise!!

Michael was very helpful he did a very good job thanks mike

The customer service here is less than excellent! I wasn’t sure on the amount space I would need. I ask the lady if she could show me a medium size unit . She was very hesitant on showing the space.. she was very unfriendly & rude. When someone comes to spend money with a company ....at the least they should receive excellent customer service.

UPDATE 5/26/21 Thank you Olivia for your kindness, advocation, empathy and service. I appreciate you! Thank you Felipe and Michael for your genuine and personable service.

Michael is who helped me and he was fantastic. I was looking to rent a storage space as well as a car parking spot. He showed me both and was quick and efficient about it. He was also quick and efficient when it came to getting the paperwork done. Very nice and friendly. I’ve seen many storage locations and some are very dingy looking. This location is clean and well kept. I would recommend this Public Storage location!

Michael was extremely helpful and his customer service is outstanding!

Michael is very very helpful! Having a hard time and hes always looking out for me. Thanks!

The manager Michael is always very nice and willing to help. Thank you for all you do :)

I have a real problem with this location. It is a site my work uses. But there is only 1 bathroom, in the main office, and each of the 4 times I've been at the site, for some period of time, the office was closed, with a sign saying "Will return at..". I've never had a storage unit without an accessible bathroom, I think this is a major issue.

Customer Service ~ Rep. Michael was very helpful and very nice.

Michael, was very helpful and got me set up in no time at all

Maria has excellent customer service skills ! I admire how clean and secure the facility was .She was so informative such great deals ! Definitely recommend.

Amazing service Maria is always so helpful and answers any questions we have.

Mike & his staff are AWESOME! They have great customer service, very accommodating and are always very helpful. The facility is well kept and safe. I recently cleared out my unit after being a customer for 5 years and will definitely recommend them to my family and friends. C. Williams

This facility is very clean and secure. Maria and Michael were so helpful to my mom and she loves it. We will definitely recommend to friends and family

I have to say it Michael Did help Me a lot 🙏🏼 exellent service and great person. Thank You so much

Excellent customer service! Helped when we were in a pinch! Highly recommend!

Michael has good customer service Thanks alot

Excellent Customer Service, which is hard to come by at public storage places!

Covid took my job, I'm the sole wage earner for my family, and I had to move out of state to obtain work. I knew where my work would be but had no idea where we would live. While I stayed in hotels, my storage unit gave me a sense of having a foundation here. It started with a same day, Sunday online experience that was flawless. Find a space; get feedback immediately. I drove 6 hours on Sundays to arrive for work and 6 hours on Friday night to return home. I needed efficiency and reliability. This Public Storage team provided that for me, especially Rafael M. He was waiting for me that first day, and he checked me in and showed me the process for securing my family's belongings. He was kind and welcoming, and he and the team followed health protocols to the letter. I felt safe each time I visited. I cannot find enough stars to recommend this team highly enough. Thank you for the warm welcome and excellent service.

Otustanding customer service! Big Thank you to Michael!

They made everything so simple and made my moving process so smooth. I will definitely be coming back if I ever need storage again. Definetly recommend.

Michael was very helpful thank god for Michael

Michael at the sylmar office was very very helpful and got us a wonderful price on our unit and we will be here forever

Rafael and mike are on point with the service. Very friendly and professional!!

Amazing place to store your special belongings ! This is the first time I have had to rent a storage unit as I am currently moving from my home but have not found a new one. Michael has been helping me from the beginning and has guided me through the process as well as shown me the units that would fit my need. I definitely have to recommend you speak with Michael if you need any assistance or have any questions as he has been more than welcoming and informative in this whole process. Moving and looking where to store your belongings is stressful as it is so I definitely thank Michael for his knowledge and his help throughout the whole thing ! Public storage definitely needs employees like Michael ! Thank you again !

Excellent customer service! Rafael has been very helpful over this past months. Took the time to walk around with us and explain the process for getting a unit. Has address my concerns and help us to find solutions. Totally recommend this facility. Great location, Clean and great crew working there.

Great service...Great management...

Clean, organized, simple presentation. Can conveniently buy boxes and moving supplies at reasonable prices. My 10x15 unit is nice and easy to access and operate. Good security. The only improvement I could suggest is to keep gate access open later. Otherwise I can't think of anything to improve.

They are dependable polite reliable and professinal workers

Michael was very helpful in helping me find the right space and explaining the process. The facility is kept very clean and I feel safe leaving my belongings here.

Between Michael & Maria, they were able to overcome some online reservation difficulties and help me get through the rental process smoothly. Kudos to the team! Would rent with them again. Clean spaces, and convenient location. Just be aware of the new "one customer in the lobby area at a time" policy

With the help of Michael, Raphael & Maria I was able to get all my belongings smoothly moved into a unit. The team are both friendly and helpful, which I sincerely appreciated. Their process is very easily navigated and simple but they also have comforting security measures. Great facility, would recommend.

This facility is A GEM and I am VERY IMPRESSED! The office, units, elevator bank, and grounds are all very clean and well maintained and I am confident that my items are safe within the secure grounds. Equally important is the great customer service I have received from both Rafael and Michael - they paid attention to detail, made sure I was well acclimated with the property, and outlined everything I would need to know in an easy to understand way. Seriously, they could teach lessons on customer care. An added bonus is the appropriate safety measures they are taking during COVID-19. I *highly* recommend this location, Rafael, and his team!

Michael was super helpful! He made the process really simple and easy. He helped make my move in experience stress free!

Michael was very helpful, informative and knowledgeable about rates. Good job in explaining how rates work. Patient with customer needs.

The customer service is great, the facility is clean and convenient. I've been using it for 5 months now and I've never gave them any trouble, paid my account 270.00 on time if not early yet i get an email saying my rates are going up to 321.00!! I mean really?! THAT IS RIDICULOUS!! Guess I'll be leaving real soon, I'm not paying 321.00 if i can help it.

Ive been renting this storage for 4 years. $120 a month and my debit card expires. I'm notified the following month that i owe 2 months worth. The same week I'm notified i go down there to clear my 2 items out of storage and they forbid me to come in untill the balance is paid. i moved to the central coast 2 years ago. Apparently, 4 years of no late payment means nothing because they put my stuff on lean and were going to open up my locker on top of tacking on additional chargers in order to take my stuff out. That is horsesh*t, no loyalty. they only want your money and no nothing about customer care. Needless to say, i cleared my storage and will never do business with them again! Run Now! They're salvages only out for your money!

Raphael is a great source of help while looking for a storage. I recommend for anybody that goes to this public storage to ask for him really nice person.

The employees Maria and Rafael have always been extremely helpful and kind.Most other storage spaces are not as clean and well kept as this one. It's not that close to my location but definitely worth the ease and calmness. I wish the hours were a little more flexible for people who work daily but it is what it is. Appreciate the help with finding my unit and explanation on how the process goes.

Great experience. Thanks for all the help Rafael!

Itzel and Maria were very friendly. During their walk around the property they asked if i needed anything. they offered a push cart and even a restroom. thank you

My first time here Rafael and Maria were very very helpful They really went out of their way to help me get something that I definitely needed I really appreciate all their help they are the people who go the extra mile for you I gave it to three thumbs up in 10 stars hooray for these people we need more like them

Great and quick customer service! The office staff was very friendly and accommodating. The security is top notch and the location it very well maintained.

Best customer service in this industry. The admin support personnel was OUTSTANDING. Maria was dedicated to satisfy our storage needs. We had to change our move date and she was very flexible with our needs. I strongly recommend this facility. This location is secure and one of the best.

Raphael & staff here are the Best ~ extremely helpful & professional. They run this place like clockwork ~ facilities are # A1

I had so many questions and was very unsure about everything but Maria helped me so much. Maria was patient with me and answered all my questions. Such a good experience with her.

Toda la propiedad estaba muy limpia y los trabajadores eran muy amables y isieron el proseso muy facil :)

Gerardo was great!

I don’t get all the negative reviews! This place is awesome and Gerardo was super helpful. Seamless service and easy process to store the car before travels!

Your storage Does it open on December 24th?

Laura and Maria were super helpful while we navigated having to get things done on a Sunday. Of course, no one wants to be moving on a Sunday, but they helped made the experience more bearable. Thanks ladies for being so awesome!

Great customer service! Great location, so close to my house! I was very pleased with the staff. They were all super friendly, particularly Gerardo. He made the process super easy. You guys are great!

First of all I'd like to start by saying that good Customer Service is very hard to find these days. That being said, Gerado, Dawna and Gabe were excellent during my visits to this store. They greeted me with a smile and made me feel very welcome upon arrival. On one of the hottest days of the summer Gerardo showed me my storage unit that I had reserved on line with a smile and a great attitude . He was thorough in giving me all the details that I would need upon entering and exiting the property. I returned the day after to purchase product for my move and Dawna's Customer Service was just as amazing. Thank you so much for hiring Associates that care about the customer and that love doing their jobs !!

Fake fake reviews.. Service unacceptable and the place is falling down. When you an issue no respo se no call back they don't care.. Never would I use the PS ..

Gerardo was a great help in getting us a storage space. He was very professional and helpful.

Facilities was very clean . The employees were very knowledgeable ,Maria was awesome! Definitely would recommend

The customer service in this facility is truly amazing! I had rented a unit a week ago and still had several questions and concerns in mind keeping me unsettled. I like to hear answers from people face to face to reassure myself, and Maria (who helped me before) helped do just that! I felt bad I kept bugging her and questioning her answers but she was nothing but compassionate and assuring. I even came back with a gift card to show my appreciation. Looking forward to coming back here.

Great location and great service! Maria was very helpful and informative with the units they have. Highly recommend this location.

Maria was very nice and helpful she answered all my questions 10/10 would reccomend

Gerardo was most helpful and his pleasant personality made our transition from a smaller unit to a larger size unit so easy. Thank you again Gerardo

Gerardo is the freakin homie! He made the experience super easy and I definitely recommend!!

No information when area was closed by fire. Terrible management!

Always nice coming hear and it being clean and dealing with Gerardo and his team are always a delight

Gerardo was beyond amazing!! So patient and knowledgeable about the whole process!! Thank you Gerardo!

This facility has always been clean. The employees have always been super helpful and nice as well. It's a bit out of the way from central LA but that slight in convenience is totally worth it for the staff and ease and use of the facility. I wish it were open later on weekends and weekdays but that's whatever and the hours across almost any storage place.

Renting my space was very fast and easy Gerardo has very good customer service .

Gerardo was very nice and helpful. He answered all my questions and gave good suggestions. 👍🏽

Maria fue muy respetosa y muy amable recomiendo que busquen a ella

Great friendly staff.

Gerardo was amazing!

Gabriel was absolutely amazing show me everything to know went clearly a great experience all together.

Staff is very friendly and helpful.

Posting this for my friend who is a tenant here... He says the manager Geraldo is always very courteous to the customers and keeps the place clean and tidy... Thank you !!!

Great service

Amazing service and extremely helpful!!! Gabriel & Gerardo thanks for taking care of me.

Gabriel was the best

They need to fix the gate exit. I have to put in a code to enter and to leave due to the gate being broken. The gate has been broken for months now.

Dawna & Geraldo are awesome in the 16045 sylmar office. They have been very helpful in all our needs. Please give them credit.

Great costumer service...

I came in over the weekend, and I was lucky enough to have Gerardo help me out. It seemed like he went above and beyond to help me with my issues. He did everything from start to finish "5stars" (at one point i almost thought he was goint to help me move my things... "wishful thinking"... lol) Super cool kat. Thank you Public Storage & Gerardo.....

Two words: Customer Service! I walked in without an appointment 20 minutes before closing and Gerardo and Dawna went above and beyond in helping me obtain a storage unit! I was in a hurry and they kept this in mind the entire time while helping me which is what I appreciated the most. They gave me a tour of the premises and I felt secure in the fact that my possessions would be safe from observing the various security measures that have been put in place. The unit they showed me was clean and move-in ready and they had the exact unit size that I wanted. I told them what I wanted and they were straight to the point on everything from pricing to insurance. Thank you again Dawna and Gerardo you guys are awesome!

Gerardo was the...very helpful. Helped us unload and store our stuff into the unit. Also a cool chill nice guy

We had an excellent costumer service Gerardo and Dawna were are very friendly and allot of patience 😁

Gerardo is beyond amazing!! Please come,see,him for all storage needs!!

I have used there services twice & always great service.

The weekend closing time is a 5 pm , that sucks

Great service. Dona & Brenda would make sure everything runs smooth and easy. Highly recommend it.

They were so friendly and amazing!

Excelente servicio gracias Brenda

Brenda is way kool, and is saving me money!!!

Brenda is great and helpful. Very attentive. Thanks for the great service.

Keep your stuff in a nice secure clean AC storage!! Friendly! Not enough carts though that sucks!!

This location has a great staff, that is quite friendly and very attentive to ones needs. Brenda and Dawna were quite helpful and on point to getting me the right unit size I needed... very satisfied your awesome ladies.... this company is very lucky to have ladies working for them like you

Brenda is excellent at what she does. Very professional and helpful. She makes me feel at home every time I visit my storage as she is very welcoming.

Great service

Brenda is very Friendly and super helpful

Brenda and Gabriel have great service. They are always friendly and have great smiles. Very welcoming.

Vanessa and Brenda are very helpful and friendly. The experience here is great. I come to make my payments at this location because they are wonderful.

This facility is great. The manager Brenda is very helpful and very friendly. She helped me with my storage needs and made my move is super easy

Great service. Great people recommend this place to other people

Friendly staff and the property is very clean

Prices outrageous.

Gabriel was super helpful and made sure that my storage needs were met!

Vanessa was helpful and courteous for helping me find the right storage space

Over the weekened I went to the facility to transfer to a smaller unit I called before arriving. When I arrived Brenda was ready to help me and based on the conversation we had earlier she knew exactly why I was there. The transfer was quick and easy. She really gave me helpful tips and the overall experience was great.

Is the best customer service thanks Brenda

Gabriel and Brenda are great. They have ne great service and helped me in Spanish.

I just got a new space here at this location, staff here is very friendly, their smiles make me feel welcomed. I got the space because it feels clean, I have rented here before but this time I felt more comfortable , the staff here is doing a great job.

Have been a tenant at this facility for years now and I have to say that by far Brenda is the best manager. She's attentive, profesional, and keeps the property clean. The staff working is also great. Thanks for all your help.

When I come to storage and have the opportunity to see the manager Brenda I feel great because she has great service and is always very friendly.

Gabriel was very helpful and friendly, I will definitely recommend this place to friends and family.

Brenda was great. First time renting the process was quick and easy. Staff has great service

Gabriel and Brenda have excellent service

I really love this place clean and good service.

Great service.

The entire experience was very easy and the staff was great. Laura and Linda each helped us through the entire process, all the paperwork (all paperless actually) - they were very professional, courteous, knowledgeable, and very helpful. We were walked through the location, made aware of all the contingencies and answered all our questions . They couldn’t have been nicer or more helpful, I highly recommend this location and its services. The location was clean ,private, had new facilities, we’d go nowhere else .

Laura amd brenda give me a great service super friendly im happy to find this place thanks 👍🏼👍🏼

Brenda is great. she is the best at helping you with any storage needs. I recomend this facitlity because its clean and has good prices.

Excellent service👌

Very easy process. Melissa was friendly and patiently walked us through the process.

Brenda gave me and my wife excellent service. She was very nice helpful. She was really easy to communicate. She helped us take the push cart to our unit and made everything easy.

Estoy muy agradesida con Brenda es una senorita muy amable te alluda a tener la mejor opcion la atencion al cliente es exelente les recomiendo este lugar y esta linda persona

Exceptional customer service. Brenda and Samantha helped me find the storage that would work best for me. They were both very knowledgeable and friendly. The facility is very clean and well maintained.

Samantha and Brenda are great, we loved the place because of their amazing personalities and great customer service, highly recommended.

Melissa provided courteous and professional service. Keep up the professional work Melissa thank you.

Melissa did a great job explaining all the options to us. the place is clean and well lit. I felt safe and that is important to me.

Great service. Brenda and all the staff is really friendly

Exelent servicio

Nice clean! Poor hours of operation no real perks.. very expensive

Brenda is Great. She is attentive to my storage needs. She has great Service.

Was helped by Laura, this whole process was fast and fairly painless (first time renter). Simply put all my questions were answered before I asked. Place is clean and well kept and the staff is very friendly. The half off deal I got is fantastic

I am a first time storage renter and i gotta say the man working there, Austin, was very kind and funny man! He helped make the process easy smooth and painless as possible and explained everything thoroughly. Definitly a cool yet professional guy. Prices werent bad either. I would definitely recommend this place.

Brenda provided with freat service. Helped me set up my online account. Was very pantient and i really appreciate it.

Brenda and austin are great. Gave me great service

Clean, safe, and great service.

Austin was very good

Excellent service. Brenda was great

I received great customer service from Austin and Brenda. They were able to answer all my questions. Made everything simple and easy.

Brenda and Austin were so helpful! I recommend this place.

Love this place Brenda is great

Over the weekend my family and I went to get a storage at this location. Was greeted and helped by the on site manager Brenda. She was very helpful. She answered all of our questions. We have never rented a storage unit before and She made it super easy. Thank you for the great service and attentiveness.

My first time here at Public Storage Austin and Brenda are awesome!!! Very polite, helpful and funny!!!

Helpful and professional staff. Ive met employees Samantha and Brenda and both have been courteous and attentive. Clean facility overall.

Outstanding service! Samantha was terrific! Best experience ever with a storage facility!

I would like to commend Sam and Brenda for their outstanding customer service.They gave me some packing tips and sold me the supplies I needed.

The Staff and facility are both very nice. Samantha helped me with My move in and she was very professional polite and patient with me. I Would defenitly reccomend this company to anyone who needs storage.

Great service. Brenda was very helpful and really nice and friendly

A total rip off.....be prepared to be nickle and dime to death and your rent to be raised the minute that they are able to. I can't believe that is legal to charge all of the various fines or fees that this company does if you are late on your rent. I wish I would have done a little research on this company before renting from them, as they have plenty of angry former customers online. I would not recommend this place to anyone, they are absolutely the worst.

You can store stuff. Cool.

Brenda and Samantha have extraordinarily great costumer service. They are great and are always ready to help with any question I may have. I have never rented storage before. But they made it easy and fast.

Brenda and samantha gave me excellent service

Having such a friendly staff made my moving experience so much easier. Never had to use a storage facility in my life before and I was guided properly and helped all the way thru. When I had to check out a cart to use for my heavy items, they tried their best to always help me with the door. Thank you ladies!

Really good service and nice people really clean and cheapest space rents in the area 😊

Brenda help me and gave me an excellent service..

Friendly service and very helpful with all your needs..I would recommend this place to any one

Fred nick help me very much Thank you for your sive

I needed help with changing information from one state to another and Fred, Clare, and Austin helped with everything. They were great!

Went to check out a unit today and Fred helped me out a lot!

Fred was so helpful and courteous! He even found me a better move in rate!! Clean facilities and spacious units.

Great and friendly staff. Facility is clean, well taken care of and secure. We had a problem with our lock and not only did we get great service to fix it this morning, they actually explained to us what happened and how they fixed the problem. The two guys here are always nice and welcoming (I don't know their names but one is asian and one is hispanic) and the manager is very knowledgeable as well!

The guys at public storage are professional and very friendly super helpful made everything so much quicker and easier

Friendly and helpful staff. Laura helped us out by coordinating the pickup, and drop off of pods, for our move out.

Went in yesterday and purchased some boxes from Laura and arnel , Laura really helped me out with finding the right boxes that I needed , really EXCELLENT Service from both mangers , missed The manager Isaiah yesterday who helped us out previously but overall great staff and team at this location I highly recommend the visit ! Thanks guys

Great employees.

Finally found a place to park my camping trailer! Fred and Isaiah were really helpful.

Came into rent a space , Laura and Isaiah did an outstanding job with customer service , I am a frequent customer and this was by far the best encounter !! Anyone looking for a storage space go there

Fred and the other employees have been outstanding. Any questions that I had they answered. When I first needed a unit they were so understanding and gave me all the information I needed. They went over leasing agreement, showed me where my unit was, explained basically how to do everything (since I was a newbie). Every time I go they always have smiles on their faces and are willing to assist in any way possible! Love this storage facility!!!

Thank you Laura for being patient and for finding the right unit for me! Fred has been helpful and made the experience hassle free. They are a great team.. Keep up the good work!

I would recommend this place. I went with my mom to make a payment and was helped by Laura and Fred. They where very nice and helpful since they spoke Spanish it made it more easy. Thank you Laura and Fred. I will tell all my friends about you and this place.

Very clean facility. Site managers are very helpful. Highly recommend.

I made sure to have all of our stuff out of our storage by the 9.30.16 to avoid paying any prorated charges. But because I didn't "close" out my account with the final walk through on the 30th, they charged us a prorated charge of $19.81for closing it out on 10.1.16. It's not the money it's the principal...the storage unit was EMPTY!! I'll make sure that this review is all over social media :)

My issues was resolved by super Fred and Super Girl Laura. These folks where amazing if there is higher scale of review of 1 to 10 both public storage employees went beyond the call of their duty. I recommend for potential customers to get their unit from this location. Supervisor Claire was wonderful handling my entire wonderful experience.

Good service very helpful as well

Laura and Fred gave me su h a terrific servise helping me look at a storage space. Will be back for sure. They were very patient with my inquiries. Hreat job guys!

Great service sad to leave this place after 3 years. Thanks to all and thanks Fred

Well run storage facility! Laura was very friendly, efficient and helpful!

I'm very pleased to keep my stuff here, excellent service!, thanks a lot Laura and Fred!

Great costumer service Laura. Jeniffer helped me by the phone...

MISS. LAURA WAS VERY HELPFUL AND FRIENDLY AND EXPLAIN EVERY THING TO ME HANK YOUVERY MUCH

Jennifer and Laura were amazing in helping me rent space today😃. I observed both employees exercise great patience and courtesy with some very difficult customers. They are great employees for Public Storage. Your company is lucky to have such great employees who really love their job.

Laura give me a great customer service. Very nice lady very happy overall.

Very satisfied with the service from Jocie, she was kind and helpful. The units are clean, well light and safe. Would recommend to anyone.

Great costumer service from jocie and Rocio

Rocii Excellent customer service , I suggest we need more worker like her Thanks

Great service, Racio (site manager) is very helpful goes out of her way to make sure everything goes well, the place is always clean.

These guys are great and very helpful! Always there to assist and answer any questions that I may have! Thanks PS team! Keep up the great work!

Great service Jocie was very helpful , highly recommend

Rocio

Very nice facility and excellent service by Jocie who was kind and helpful. I was initially told the special offer was for the length of my rental but turns our to be only the first month. Otherwise excellent.

Rocio and jocie great cistumer service highly recomend

Jocie did an amazing job finding the perfect unit for me on short notice! Jonny was on hand to resolve any issues that I had. Check-in was smooth, customer service was professional, and check out was hassle-free. I would recommend this location to my friends and family.

Jocelyn a.k.a la Jojo , great customer service, very helpful

Had to find storage the day I moved from Northern Ca,, and with one call to Lidya, all stress was relieved. She spent the time to give me all the details to make it easy to choose an appropriate space. After getting moved in, Vanessa and Rocio have been a delight to help me whenever I needed it. Truly, it's been a good experience, overall!

Pleasant surprise, very nice customer service. Rocia did outstanding job.

Amazing customer service! Rocio and Vanessa are amazing!!!

Rocio and Vanessa were outstanding in helping and my family as we transition to another state. I have worked in sales and customer service for the last 18 years and they are the epidimy of what service is suppose to be. I will only use Public Storage in Sylmar because of these 2 young ladies! Keep up the great work!

very pleased love the great service very professional fast and very helpful thanks Vanessa, rocio, I highly recommend this place thanks you girls. 😄😀

Based on my career I am someone who have used storage facilities in the past. However, I've only been with Public Storage for about 10 months and in all that time prior to coming to PS I've aways wondered where was Customer Service, Helpful People and Excellent Service and to my surprise its been stored at "Public Storage!". The Area Manager is exceptional, the Location Manager is exceptional, as well as the entire staff. These people have excellent skills in hiring the right people if,...you're looking for the RIGHT service!!!

The Staff Vanessa and Rocio are outstanding and very helpful I give them 5 Stars all the way and recommend this place all the time. Thanks Girls for making me laugh. I have made life long friends.

The employees here are awesome. Yes, sometimes I'm late by a few days. Yes, I pay my late fees. But always the employees here are helpful with everything and very friendly too. Remember, you can't complain your stuff is "locked up" if you don't pay your bill!!

Clean place. Rocio was really helpful and polite she answered all my questions

Ecxelent !! M encata la atenncion q recibí gracias VANESSA Y LIDYA !!!! las recomiemdo...

Lydiya was fast efficient and pleasant to speak with and Vanessa was helpful to keep everyone in and out l. Great customer service. Great place to get a storage!

The manager was nice, but (according to her) her bosses 'make' her do stuff like this: You are required to buy insurance from us (not true, and in the end I didn't), Here is a 10x10 unit (the first one was actually 9x9, 20% smaller, but I held out until she offered me a full 10x10 unit), PLEASE buy some packing supplies, if your disabled mother-in-law can't come in to sign personally then we won't honor the online reservation you made (but she eventually did after making a call)...

Gracias Vanessa por tu Excelente servicio y atención

the manager amanda was awesome help me out extremely wow show me several units to work with my price and accommodate my items also awesome place with climate control facilities keep my stuff in good order

Great service and they are friendly as well. The employee had great patience to show us how to use the garage door and how to use the lock properly in such a way to lock and unlock with the new key/lock.

Amanda was great. Good communication, good discription of unit, full walk through, great service.

Best customer service I've experienced in a very long time! The wonderful lady at the counter "amanda" was extremely knowledgeable as well as polite. She answered all my questions i had as well as made me feel confident in chosing the right unit. Amanda definitely made the entire process easy. If you want to experience superb customer service, amanda is the one you want! Highly recommend!

Excellant customer service. Very clean and pleasant environment! Amanda was great!

Lisa and Amanda are professional employees. They made me feel comfortable and explained everything in a form for me to understand. Their customer services are incredible. They kept a smile on their faces which made me feel good.

Amanda and Lydia at this location are so friendly. I came in inquiring about a unit and they were so sweet and answered every question that I had. They were so patient with me and made the experience fun and still kept it professional. The property was well maintaned and well kept. Keep up the great work ladies!

Your belongings may not be as safe as you think. Two burglaries have occurred in the past two weeks that we are aware of (possibly more), one of them happened to us. LAPD is investigating and it is our opinion that something is not right within PS. Surveillance video is at a dead end. Our items were very large and in some instances needed two people to move. Very sad and disturbing. Unhappy that I am paying monthly rent to have my items stolen and then have to jump through hoops to see if PS insurance will even cover what has been stolen. LAPD has offered more help than PS management. We are moving out since our belongings are not secure.

Lidiya was very helpful. I like the location and price is right. I would use it again in future. She was professional and kind

Good services

Good service ang great facility

Great experience renting a storage from this facility. Amanda and Vanessa was a pleasure to work with. Very professional with kind attitudes. Thanks guys for helping us rent a storage!

I decided to book a unit online and within 10 minutes I got a call from Rocio verifying everything. I went to the facility and was greeted by Amanda who assisted me with showing me my storage unit and filling out the paperwork. She was very helpful and did a double check of moving supplies that I might need. The facility was easy to get to, tidy, and seems very secure.

My experience was Excellent. Lidia and Vanessa were really help and friendly

The place is kept very clean and the associates there are delight.

I booked my storage unit online and within 10 minutes I got a call from Rocio asking if I would like to see the unit before my checkin day. I went to the facility and was greeted by Amanda and Rocio who assisted me with filling out paperwork and showing me my storage unit. They were very helpful!

Erick and amanda have been so helpful.thanks to them i got a storage space at a killer price. Thanks guys!!!

Customer service is great and very helpful

Jessica is very helpful and informative

We were having a hard time using the elevators Rocio came out and helped us with the code , was patient and nice thanks you

My grandmother came in to buy a couple of boxes for her pictures and tv Rocio gave her exact dimensions of the box, and was comfortable with the purchase excellent costumer service !!!!!!!

Excellent customer Rocio and Dulce were helpful and informative. Very Friendly and energetic.

Eric and Jessie are awesome they helped me pick the correct size unit. I would recomend this location to all my friends.

I Want to thank erick and jessie for great customer service.

This facility it's very friendly and professional keep up the great work

Eric and Angie are very helpful very sweety and super friendly lo ve públic storage

Jessica and Jessie were very friendly and helpful. Both went above and beyond the call of duty to make sure my move goes as smooth as possible. I would have been lost without that bubble wrap!!! thanks girls

Lenee was a a pleasure, she truly cares about her customers. I not only recommend this property but also that you ask for Lenee.

Excellent

Good fast experience

My stay at public was good

Lenee and Jessica were awesome! Great costumer service!

Great service from lenee and jessica

Had a wonderful experience, front desk girls are so attentive and nice, place is clean and very organized.

Public storage made my move in process east. Jessica and Lenee are both friendly and professional. Thank you ladies!

Great location, AWESOME staff and friendly service! I felt right at home! Public Storage on Yarnell really is the perfect solution! Thanks ladies (and gentleMAN) Nicole H.

El servicio sirnpre es bueno cuando Erick me atiende.Es a Todo Dar el vale.

Excellent service from Eric and Lenee. They helped me out with everything. Very friendly. Will recommend this public storage for all my friends.

Excellent experience with Jessica, helped make renting the storage locker very smooth. I would highly recommend!

Made an appointment yesterday and wasn't able to make it. I wasn't never presented with any problems or hassle and all of my needs and accommodations were met. The reps made sure I was given all of the best offers that could be provided and made a difficult part of my moving process a breeze. Great service by phone and in office. Would recommend to friends.

Excellent and quick service, Erick and Lenee were great! :)

Great Customrr Service☺

Awesome service. Eric D. and Lends were professional prompt knowledgeable and friendly. Rental took only five minutes total.

Perfect service

Friendly employees Miss Lenee and Erick D. Clean facility and reasonable prices.

Great Erik D & Lenne!!! Thanks

Erick and Lennee are so very nice and helpful! Made my first storage unit day a fun one!

If I would have known of all the hidden fees , I never would have come here. Quoted $23 online for the first month, but wound up having to pay $61. The people were nice, but they should be up front about the costs.

helpful, knowledgable and professional. Also very friendly!

Everything went well and Erik was great.

Very satisfied ;)

Wonderful experience Eric d

Great customer service. Fast and convenient.

Nice guy

Great customer service from Erick D., very fast process. Great job! You are a model of professionalism & courtesy. Thank you.

Awesome service. Very friendly associates. Definitely a place people would come back to.

Eric d. They helped us . They were nice

Helpful. People there really nice my needs were meet

Friendly associates (Lenne and Erick D.). Made my experience easy and informative. Got a great deal.