Griselda has great customer service as always…..
RYAN AND CHRIS MUY BUENOS!!!
Would not recommend. Within the first two weeks, we had gate problems three times - we were either stuck outside or inside, during business hours. Staff isn’t in the office when you need them and don’t answer the customer service number displayed on the door.
They also had a problem with their computer system when we signed up - the system assigned us a space automatically. The problem is that the employee showing us around had just shown us that space, and we noticed it smelled like weed, so we asked for a cleaner one. We were told they would switch us over to a different unit. What ended up happening is they added a unit to our account without removing the first one and then sent us a bill for both of them.
Management: please get in touch to fix these issues ASAP.
I recently rented a unit and was pleasantly surprised by how easy and convenient the entire process was. Thank you!
Marco was very helpful
Update Marco continues to be really awesome thank you for all your help Marco !
Marco was very nice he helped me out answered all my questions. Check this place out it’s very clean
Marco was very nice he helped me out
Marco and karla were very helpful
Marco was fantastic!!!! He was very attentive and helpful. This storage unit is clean and so easy to deal with. Marco especially made this renting experience seamless!!! Thank you, Marco!!!!
Marco was very helpful place is very clean check it out
Marco was very helpful showed me around the property really clean well maintained check this place out
Marco was very helpful he was really nice place was very clean
Marco was very nice, helpful and professional. Facility is always clean. Overall great experience, will recommend just for the great customer service.
Very good service From Marco. Saved a space we needed.
Muy buen servicio del lugar , muy buena limpieza y seguridad . El chico que atiende en la oficina es excelente su nombre es Marco . Recomiendo este lugar 100%.
Marco was great thank you
Marco was very helpful thank you
Marco was very helpful thank you really like to store here it’s very clean ! Check this place out
Marco helped me out amazing job
Marco was very helpful place is very clean
Marco was really awesome thank you check this place out it is very clean won't disappoint ๐
Marco, office manager was very helpful and locked us in to our rental.
It’s really good place to rent in it gives it try
Marco, was amazing and he even spotted me while I was moving my car into the unit. Super helpful and helped me find a better unit when the one I originally got online didn’t work. 10/10
Marco helped me save money I appreciate him thank you so much
Marco was really helpful definitely check this place out he knows what he is doing
I am at that storage facility since a few years and everything is always super clean. I feel safe and all the employees are very friendly.
Marco is the best and he will always answer your questions with a smile.
Marco was very nice check this place out
Thank you Marco really helpfu!
My experience with Marco was amazing I and very helpful I am going to tell all my friends
Went to 2 public storages before settling here. Marco provided excellent customer service, answered all our questions and made the decision a no brainer. We are happy we chose this place!
Marco was very helpful property was really clean check this place out !
Was standing in front of office 30minutes . Nobody open office. I called 5 different people and talked with 7 different departments
Marco made my move in easy ! Thank you
Melissa was very friendly she had helped me with any questions I have had and the property/bathrooms are always clean
Update Marco has been very helpful with my storage unit. Public Storage thank you
Marco made my move in easy !
Super helpful staff made my move so much easier. They even followed up to make sure everything was working out for me.
Marco made my move in really easy I appreciate it public storage you are the best
jose was very friendly and helped me out with all my questions
Marco was verh helpful made my move in as easy as possible. Thanks once again
Marco helped me out he was very nice !
Marco helped me with my app he was very helpful and nice thank you
!
Excelente Servicio, De José Cisneros , Muy Amable Un Trato Profecional, Muchas Gracias.
Have to comment the staff at this location. Marco in particular was helpful, informative, and delivered on all his promises.
Marco was very helpful with my rental
Oscar was amazing! Great man. I was having a bad day moving out but he made it easy. Iv stored at a couple public storages before but Oscar has been the best manager Iv met. We never visited our unit but I am thankful Oscar was there helping me as best as he could although he had many customers waiting on him to be helped after me. Great property and a great manger.
The bathrooms have been "out of order" for some time now. Paying customers should not be punished. The facility is clean and not in the best area but the fate works and staff is active on the property.
Oscar was extremely helpful! This location has ground floor drive-up units, convenient for moving items in and out.
Oscar was absolutely sensational !! He is the best public storage representative I’ve ever met !
100 star service โจ
I just have to say your employee at the sun valley location Mellisa was hands down your biggest asset . It was an unfortunate sittuation with my unit and she went out of her way to make it as smooth as possible .super professional and still very sweet genuinely wanting to help out our sittuation . I know that it would only hurt my credit if I didn’t but she is a huge reason I’ll be paying back the remanding balance asap
Travis pafford
Melissa is great she has helped me so much and continues to help me.. very great fun for all her help and her intentions to help me
Melissa was great she helped me set up My app
Very easy and good place to save your stuff, easy app for access, rent and pay :)
Melissa was amazing . She was super friendly and helped me with an issue I had. Definitely glad I’m storing here.
Muy buen servisio y amabilidad de melissa
Melissa is a sweet girl very considerate and very eager to help us especially when she noticed I'm on oxygen she went the extra mile for me to help me out she was so kind an gracious she treated Me and my wife like her own parents. Ita hard to find good employees now a days we highly recommend that she gets recognized in meetings and put this recognition in her personal file. She has tremendous amount of managerial ability that needs to be recognized. She should be held with 2 hands and never let her go!
Melissa me asistio muy bien, muy bien servicio
For employee Melissa; So happy to finally meet a professional and courteous employee that utilizes her resources to best benefit and assist potential or current client. She is definitely an asset to the public storage corporation. Thank you for employing her because she truly made a difference.
Great service and friendly employees.
Melissa has been very helpful every time I've needed her she has been very great to me and I appreciate her work s much
Property is very clean I like storing here
Melissa was very helpful very kind and very intelligent. She made my experience here very comfortable and easy to get through the process. I recommend this place to anyone interested in storage!
Melisa es una trabajadora exelente gracias
Super buen servicio de melissa
Really great service . Malissa is very helpful and super nice .
Rat infested, insecure, terrible customer service, shady business practices. Avoid at all costs.
Worst storage company of all time. My unit was infested with crickets and Black Widow spiders. They raise the rent every single month and only when you request so leave do they magically offer a discount. They also make you pay for the full month and do not refund your money no matter when you move out even if you give them advanced notice of vacating the unit. I could have been bitten by this black widow had I not seen it and now I have to pay for a whole month of rent for only 11 days?! After being a customer for over a year I expect some kind of customer service. This is insane. Stay away!!
Exceptional Customer Service Experience!
Review:
I recently had the pleasure of experiencing top-notch customer service, and I couldn't be happier! From start to finish, the service I received was nothing short of exceptional.
Firstly, the staff was incredibly friendly and welcoming. They greeted me with warm smiles and genuine enthusiasm, instantly making me feel valued as a customer. Their positive attitude and willingness to assist set the tone for a fantastic experience.
Secondly, the level of knowledge displayed by the customer service representatives was truly impressive. They were well-trained and well-informed, able to answer all of my questions with confidence and clarity. Their expertise not only resolved my concerns but also exceeded my expectations.
Moreover, the responsiveness of the customer service team was outstanding. Whether it was in-person, over the phone, or via email, they were always prompt in addressing my queries and concerns. Their efficient communication made me feel heard and valued as a customer, and I never had to wait long for a resolution.
Additionally, the company went above and beyond to ensure my satisfaction. They were proactive in resolving any issues that arose, taking immediate action to rectify the situation. Their dedication to customer happiness was evident throughout the entire process.
Lastly, the overall experience was seamless and hassle-free. The customer service team navigated through any challenges effortlessly, making the entire interaction pleasant and stress-free.
Great customer service, very patient and polite thank you Jose for making it more comfortable for me
Very friendly. Thank you Jose for the pleasant service
Very happy with my experience at public storage. Jose was amazing and very friendly.
Very helpful,fast got me in and out in no time.
Melisa really helped through my stay and has great customer skills and is always smiling ๐
Had a great experience here and the staff are extremely helpful shout out to Melissa she was great thanks for making the the moving out process smooth and easy greatly appreciate it till next time Public Storage
A great place but I'm just a lonely delivery driver
Melissa was so pleasant and made the process simple. It’s so refreshing to have great customer service. These days it’s so rare. She handled it all for me. Thanks
Buen servicio gracias Melisa ๐
Melissa an employee on site was very thorough and patient with the whole signing up and checking in experience. She also managed to honor a promotion that was advertised even though it may have been a glitch. . All in all I would rent again for the great friendly customer service.
Great customer service from Melissa. Very nice
Jose was a great help, quick speedy service
I just want to let you know joลe is a very good employee I came to rent a space and is very friendly and kind. I highly recommend joลe !!
Jose did amazing helping me find the right storage unit. Very patient with any questions I had. Took his time to help me find the perfect storage I needed. Thank you Jose for all your time!
Jose is an excellent employee willing to help and going above and beyond to explain the process and help you find your unit. Great customer service.
José was a pleasure to work. He showed me how to set up my Apple phone for property access.
Very excellent customer service by the employees. All of them were great.
I was trying to reserve a couple units through the app and was having a bit of a trouble . I went in person and MELISSA was so helpful . She was able to help me out . She was really nice and super helpful .
I had the best experience last week with Melissa! with her great customer service skills, she explained everything well and was very polite and helpful! I will be more than happy to rent again soon!
Jose was great and solved all the issues I was having. Had it not been for his help I would have gone somewhere else. Thank you!
I just had an amazing experience renting a storage unit. Melisa was the person working with my wife and I. She took the time to answer all of my questions. Throughout the entire process Melisa had pleasant personality along with a great smile. I highly recommend if you are looking for a storage unit look into the Public Storage on Glenoaks in Sun Valley.
Melissa gets a fat zero for her sassy attitude!! Rude have some manners young lady ๐ค
Melissa was ๐คฉ amazing. Super knowledgeable and helpful at every step of the process. She answered all my questions and made my move in extremely seamless.. it’s good to know that there is a good property manager on site.
Melissa was in the office that day and was very helpful and answered my questions.
She seemed very knowledgeable and she was very respectful.
I have rented a space for about two years. The rent increases have been ridiculous. They painted and raised the rent $100. This year they didn’t bother painting or changing anything and raised the rent again. Another $100. $657 a month for a 10x20 unit.
I had to move to a smaller unit. The only reason I am giving 5 stars is for Gabby the onsite worker who made the switch very easy. I called found out what was available, made arrangements to meet her to sign the new agreement and then started moving units. She was very professional on the phone and in person.
The rent increases deserve a 1 star review. Just a total money grab for nothing extra.
Clean & in a convenient location. Friendly and helpful staff - from initial check-in to whenever you need anything onsite. We’ve been here almost 2 years, today we were reminded again why we chose this Public Storage — on-duty staff Melissa saw us chasing a soiled napkin that got wind-blown out of our car and offered to trash it for us, she was also super helpful with our questions!
Melissa is always awesome, always fast, multi tasking, cleaning doors, very helpful, open minded! She is a great person and employee, public storage is lucky to have her.
Melissa is a hard worker, always alert and helpful, i enjoy storing here and having her as a manager here
I had a great experience here , Melissa made everything so much easier for me I definitely suggest this place to friends and family she was really awesome
Very kind and friendly site manager Melissa made the renting process easy and friendly. Low rate for my storage space. Purchase of a cylinder lock and insurance is required; however monthly rental rate is quite reasonable.
First Mellisa was super kool her service and her attitude was great. Wish the hours here were longer but for the sake of letting Mellisa go home it's ok.
Excelente atención gracias a Melissa
Excelente servicio de parte de melissa gracias por todo
Great location very clean and quiet. The service was great thank you Melissa and Gerry for the wonderful customer service you provided. Will be recommending this location to my friends and family
Wow where to start, I recently inherited my mothers
belongings whom recently passed. I needed some
where to store all of her stuff and luckily I found this
location and was helped by probably the kindest person
I've ever met. I believe his name was Gerry, he helped
me rent a unit. The whole process was pretty fast, not
to pricey and made me feel like a valued customer. I
truly appreciate your help! Hope you have blessed day
and thank you so much for being the one that helped
me find the storage unit I needed.
Great location with awesome service especially if your lucky enough to have Mellissa help you out, I showed up 15 min before closing and with out any hesitation Mellissa made sure I had the best price with the best space and even gave me time to put some stuff away. Thanks for all your help and I appreciate your attention to detail
Totally want to recommend this place!! I was so stressed out having to move, but Gerry was helpful and explained all the steps on getting a unit. Thankfully they have polite people because I’ve had some bad luck in the past with other rentals.
Dave was absolutely wonderful and helpful! Will come here again!
Dave was really Helpful and he loved my dog. He deserves a raise (My dog is in the photo)
The Girl in charge is super kind and helpful !! Thumbs Up ๐ค Great attitude and Awesome customer service..
My experience with public storage has been really good so far , very friendly staff . Would definitely recommend public storage glean oaks
David provided 5 star service
I can highly suggest this place. My experience with Jossie was excellent!
Great service provided by Jossef always a clean property.
This public storage facility is great ๐๐ป. Their staff by the name Josef was so helpful and guide me through everything. I want to thank Josef for all the time and effort she put to her job ๐ ๐. Again Gracias!
Un lugar muy barato y muy limpio muchas gracias ๐๐ป๐๐ป๐คฉ
Gracias a Jossef, por ayudar con todas mis preguntas y mantener la locación siempre muy limpia.
La mejor locación para rentar, Jossef es una empleada muy buena gente y me ayudo mucho en el tiempo más necesitado y le agradezco lo buena gente que fue y profesional.
I HAD A GOOD EXPERIENCE AT THE GLENOAKS LOCATION.JOSSEF IS VERY HELPFULL.I WOUL RECOMEND PUBLIC STORAGE AT THIS LOCATION.9032 Glenoaks Blvd in Sun Valley,Ca.
Great customers service by Jossef she help me with every question a had she help me out and she keeps Property always looking Amazing. I will recommend this location and Jossef service to anyone I know.
Jossef me ayudo a transferirme a un espacio y siempre muy bien servicio.
My review is to mention that ive had 3 different occasions to need storage. This company has always been clean and helpful with security for my belongings. This time being times have changed i had a man David Cimini for helping get my unti ready. He was patient and very detailed on what the units are and what my concerns were. He was a pleasure and i would recommend this location to anyone who needs this kind of storage. . Thank you David. Thank you public storage. *****