Public Storage Self-Storage Units at 9036 Glenoaks Blvd, Sun Valley, CA

Buen servicio gracias Melisa 👍

Melissa an employee on site was very thorough and patient with the whole signing up and checking in experience. She also managed to honor a promotion that was advertised even though it may have been a glitch. . All in all I would rent again for the great friendly customer service.

Great customer service from Melissa. Very nice

I just want to let you know jośe is a very good employee I came to rent a space and is very friendly and kind. I highly recommend jośe !!

Jose was a great help, quick speedy service

I was excited to have found a somewhat "affordable" unit, but apparently it was too good to be true. I rented the unit in October, had my payments set to auto debit, then noticed a larger than normal deduction for April, a $50 increase (30%). I had not received any notice of a price change, so I called to see what was going on. I was told per my contract they have to right to raise the rent whenever they would like. I checked the contract, and that is correct, fair enough. BUT it says they are required to give 30 days notice which would be sent via email. I told them I received no email, and they said their notes said for some reason a paper letter had been sent instead, but I did not receive this letter either. When telling them this they said they could put in a request to change the rent back, and I would receive an email in a few days with a response. A few hours later I received an email from a "do not reply" address simply saying "Unfortunately, we are not able to adjust your rent at this time." without addressing any specific concerns I shared. I can't help but feel like I've been scammed, and the awful customer service is just an added bonus. Unfortunately, I'm stuck in the unit for a couple more months, but I will be leaving as soon as I can, and removing the payment from auto debiting. If you decide to rent here, I recommend NOT letting them auto debit, and you pay attention to your bills.

Jose did amazing helping me find the right storage unit. Very patient with any questions I had. Took his time to help me find the perfect storage I needed. Thank you Jose for all your time!

Jose is an excellent employee willing to help and going above and beyond to explain the process and help you find your unit. Great customer service.

José was a pleasure to work. He showed me how to set up my Apple phone for property access.

Very excellent customer service by the employees. All of them were great.

I was trying to reserve a couple units through the app and was having a bit of a trouble . I went in person and MELISSA was so helpful . She was able to help me out . She was really nice and super helpful .

I had the best experience last week with Melissa! with her great customer service skills, she explained everything well and was very polite and helpful! I will be more than happy to rent again soon!

Jose was great and solved all the issues I was having. Had it not been for his help I would have gone somewhere else. Thank you!

I just had an amazing experience renting a storage unit. Melisa was the person working with my wife and I. She took the time to answer all of my questions. Throughout the entire process Melisa had pleasant personality along with a great smile. I highly recommend if you are looking for a storage unit look into the Public Storage on Glenoaks in Sun Valley.

Melissa gets a fat zero for her sassy attitude!! Rude have some manners young lady 😤

Melissa was 🤩 amazing. Super knowledgeable and helpful at every step of the process. She answered all my questions and made my move in extremely seamless.. it’s good to know that there is a good property manager on site.

Melissa was in the office that day and was very helpful and answered my questions. She seemed very knowledgeable and she was very respectful.

Clean & in a convenient location. Friendly and helpful staff - from initial check-in to whenever you need anything onsite. We’ve been here almost 2 years, today we were reminded again why we chose this Public Storage — on-duty staff Melissa saw us chasing a soiled napkin that got wind-blown out of our car and offered to trash it for us, she was also super helpful with our questions!

I have rented a space for about two years. The rent increases have been ridiculous. They painted and raised the rent $100. This year they didn’t bother painting or changing anything and raised the rent again. Another $100. $657 a month for a 10x20 unit. I had to move to a smaller unit. The only reason I am giving 5 stars is for Gabby the onsite worker who made the switch very easy. I called found out what was available, made arrangements to meet her to sign the new agreement and then started moving units. She was very professional on the phone and in person. The rent increases deserve a 1 star review. Just a total money grab for nothing extra.

Melissa is always awesome, always fast, multi tasking, cleaning doors, very helpful, open minded! She is a great person and employee, public storage is lucky to have her.

Melissa is a hard worker, always alert and helpful, i enjoy storing here and having her as a manager here

Great job Melissa.

Very kind and friendly site manager Melissa made the renting process easy and friendly. Low rate for my storage space. Purchase of a cylinder lock and insurance is required; however monthly rental rate is quite reasonable.

I had a great experience here , Melissa made everything so much easier for me I definitely suggest this place to friends and family she was really awesome

First Mellisa was super kool her service and her attitude was great. Wish the hours here were longer but for the sake of letting Mellisa go home it's ok.

Excelente atención gracias a Melissa

Excelente servicio de parte de melissa gracias por todo

Wow where to start, I recently inherited my mothers belongings whom recently passed. I needed some where to store all of her stuff and luckily I found this location and was helped by probably the kindest person I've ever met. I believe his name was Gerry, he helped me rent a unit. The whole process was pretty fast, not to pricey and made me feel like a valued customer. I truly appreciate your help! Hope you have blessed day and thank you so much for being the one that helped me find the storage unit I needed.

Great location very clean and quiet. The service was great thank you Melissa and Gerry for the wonderful customer service you provided. Will be recommending this location to my friends and family

Great location with awesome service especially if your lucky enough to have Mellissa help you out, I showed up 15 min before closing and with out any hesitation Mellissa made sure I had the best price with the best space and even gave me time to put some stuff away. Thanks for all your help and I appreciate your attention to detail

Totally want to recommend this place!! I was so stressed out having to move, but Gerry was helpful and explained all the steps on getting a unit. Thankfully they have polite people because I’ve had some bad luck in the past with other rentals.

Excellent service,. Very satisfied with the overall experience,. Dave was very professional and very helpful!

Dave was absolutely wonderful and helpful! Will come here again!

Dave was really Helpful and he loved my dog. He deserves a raise (My dog is in the photo)

The Girl in charge is super kind and helpful !! Thumbs Up 🤗 Great attitude and Awesome customer service..

My experience with public storage has been really good so far , very friendly staff . Would definitely recommend public storage glean oaks

David provided 5 star service

This public storage facility is great 👍🏻. Their staff by the name Josef was so helpful and guide me through everything. I want to thank Josef for all the time and effort she put to her job 👏 🙏. Again Gracias!

I can highly suggest this place. My experience with Jossie was excellent!

Great service provided by Jossef always a clean property.

Un lugar muy barato y muy limpio muchas gracias 🙏🏻👍🏻🤩

Gracias a Jossef, por ayudar con todas mis preguntas y mantener la locación siempre muy limpia.

La mejor locación para rentar, Jossef es una empleada muy buena gente y me ayudo mucho en el tiempo más necesitado y le agradezco lo buena gente que fue y profesional.

I HAD A GOOD EXPERIENCE AT THE GLENOAKS LOCATION.JOSSEF IS VERY HELPFULL.I WOUL RECOMEND PUBLIC STORAGE AT THIS LOCATION.9032 Glenoaks Blvd in Sun Valley,Ca.

Great customers service by Jossef she help me with every question a had she help me out and she keeps Property always looking Amazing. I will recommend this location and Jossef service to anyone I know.

Jossef me ayudo a transferirme a un espacio y siempre muy bien servicio.

My review is to mention that ive had 3 different occasions to need storage. This company has always been clean and helpful with security for my belongings. This time being times have changed i had a man David Cimini for helping get my unti ready. He was patient and very detailed on what the units are and what my concerns were. He was a pleasure and i would recommend this location to anyone who needs this kind of storage. . Thank you David. Thank you public storage. *****

I was very happy to find a storage unit for my needs..I was also impressed by the quality of help I was given by the lady that helped me through the process..she was patient and kind ..that is rare these days .

Muy buena atención siempre con la empleada Jossef siempre mantiene la locación limpia.

Cada vez que vengo el servicio es exelente buena attitude de parte de los empleados.

Jossef siempre con muy a actitud, sirr mantiene la locación muy limpia.

Josef helped with an upgrade to a larger unit. She could not have been more helpful. She has such a pleasant disposition and she showed so much patience in making sure I understood all that was involved in the process. I appreciate her

I was just visiting, but the place looks great, clean and organized... Good customer service at thr ofgice

Griselda was great! good service

Great service be Jossef came in just looking and she help me find the right space.

Great customer service by Jossef.

Ivania was absolutely wonderful!!! She was extremely patient with me and my coworker and went above and beyond to assist us with getting a unit. She is the peak of professionalism !!! I will be coming to ivania for all My upcoming moving loads in the Northern LA area. Thank you !!

Best customer service Gabby from this location is one of my favorites very nice lady very funny and very helpful makes you feel like your at home

Thank you ivania for helping me with the public storage app when I needed my code 5 stars!!!

Ivania and Heidy thank you for the wonderful customer service ivania thank you for helping me during this difficult time recommend this facility!

Gabby was awesome and extremely helpful thank you!

Ivania is amazing she did amazing with helping us rent a unit quickly and efficiently thank you!!!

Thank you Ivania for helping me download the App today!!!

Gaby helped us in all ways she could! Great service. She’s an amazing person, made everything easy for us! I highly recommend Public Storage!

Gaby is a super hard worker. Always see her getting work done around the property, she has great customer service skills, a great attitude and she has been very helpful with us since day one.

I want a rent 5x10 space But I don't know how to pay on line

Gabriela es una persona muy amable y da gusto hacer negocios con ella. Gracias de todo corazón.🙏🏼❤️

Looking for storage im getting great service

Made an appointment and Rose was the person who helped me get set up. She was very kind and made it an easy process. Would defenitely recommend!

We had the pleasure to meet Rose, she is one of the managers at this location. Rose has been very helpful with us every time we needed help. She is always walking around making sure everything is good. Need more managers like Rose!

Thanks ivania for taking my payment always so kind and helpful.

Appreciate the services at this facility. Take a good idea and make it better (innovation).

Ryan helped me out with processing my payment because it was closed and I’m older and already impatient but it was great experience making the payment online

Martha provided ways to complete a payment online due to the location being closed. She was very informative and patient with me.

Very good service, I have been a customer at this location for years already, and Heidy always helped me. She is the best!!! If you need “HELP” with law costs but a good size storage ask for her, she will help you with everything. As mentioned above I always use this location for my storage needs, wrote a review two years ago and wanted to update! Rose is another girl working at the location, she is another exceptional help, always helpful, friendly, and helps to get the best deal and the storage.

Called in for help with an online payment, Martha was super helpful and was able to answer all my questions in a timely manner. Thanks Martha!!

Called and spoke to Martha very professional on the phone gave solid information. Thank you Martha.

Ivania was so incredibly helpful in finding us a Public Storage location with a parking space that we'd been searching for all week. Her help and kindness were amazing and now that we've secured our new parking rental we're stress-free! Great customer service, thank you again, Ivania!

Over priced!

Ivania was knowledgeable and was so great and outstanding with all my questions even helped me out downloading the new Public storage app her personality was amazing not like the last guys at the other location who was super rude thank you for the awesome experience.

Loved the location thanks Ivania! 10 stars!!!!

I'm glad I'm out of there because every time l want to pay my bill there not there or they are having lunch. I'm a busy person and last thing l want to do is go back and forth....back and forth. Hired a robot so at less someone is there. I couldn't wait to get out of there because this back and forth is stupid. Hired another person.....stop being cheap

Awsome service felt at home definitely would approve of this location

We have rented multiple times from the 9036 Glenoaks Blvd location. Manager Gabby has been super helpful and very friendly to work with. Thank you!

Ivania was awesome with me here at Public Storage i recommend anyone to come in if you need a storage unit.

Absolutely fantastic place. love the staff love the place. enjoyable experience five out of five stars absolutely recommend ! great great great staff

The manager was very friendly and informative. The process was very easy and contactless. Thank you

I just want to give a good review for a Miss Gabby that it's working over here at the public storage she's awesome awesome lady every time I come here and everything's up to par the bathrooms are nice and clean everything is clean she's as very polite,awesome thanks public storage and to miss Gibby .

Gud customer service

The storage looks great and the attendant was excellent. I would define you recommend

This was fast and really professional service I received and Gaby is the best one there perfect for this.

Gabby is on point and super helpful when it comes to making sure you know whats going on. She is polite, kind, and truly genuine when checking in to make sure you know your account status. I feel like she treats me like I am her immediate family. LITTERALLY. LOVE HER

Great place to store, easy set up and great customer service, exactly what I was looking for.

This public storage facility is excellent. Gaby and the staff here are top notch very friendly, and easy to work with.

Needed storage for only one month to hold my late mother's estate items until January 3rd, at which point everything will hopefully be sold off or donated. Shopped around, and got a very good rate on a nice, large 10x20 storage space. They even furnished the lock, and offered reasonably priced insurance! Nania was very helpful in accommodating my needs as the trustee for my mom's estate; I appreciate their assistance!

Ivania was awesome and took the time to help us figure out which unit size we needed. Greatly appreciated!

Gaby is very helpful and awesome she was able to answer my questions and help me with all my acct questions and needs. thanks gaby 😊❤️

This was the perfect place for me and my family stuff. The storage units are all drive up. They are advertised the right size but the best is the high roof giving you some extra space. All units and the entire lot are well maintained and clean. Gaby at the office made it the decision to go with them that much easier with her insight and friendly attitude. She never made us feel pressured and answered all our questions giving us the assurance we needed.

Ivania made my grandma so happy she cried, literally... she is on a fixed income so every dollar for her counts ..Ivania didn't have to do what she did, she really went above and beyond...so much so, that i'm writing this review for my grandmother.

Thanks for helping me get my storage unit today Ivania love this location check them out.

Worst place and management to deal with. Heidi lied and then said sorry go screw yourself!

Ivania was very kind and helpful when I was visiting California recently and had to deal with my deceased sister's storage unit. Gabby was super helpful as well. Both very professional and lovely to deal with. Tom, the manager, is also very nice and accommodating. In general this company is definitely one that I would highly recommend!

Just rented my space and I can't say enough about the experience. Gaby was fantastic, very knowledgeable and made the move in extremely smooth. I highly suggest giving them a go. The prices were great as well.

After making a reservation for a storage unit last night I received a phone call from Gaby this morning to schedule a meeting time. From that first phone call to the completion of the transaction, Gaby was very professional and thorough. On top of that, she is a very pleasant human being. 👍👍

Perfect service Thank you

Gracias Rose! Servicio perfecto 100%

Omg this place is wonderful gabby....helped me out and I was very pleased...and I would recommend public storage....to family and friends ...and any one that needs a storge ...thanks gabby

Thank you Ivania for helping me get the storage I needed great location!

Gaby was great help today Very nice very helpful 👍 up for public storage for having here Thank you

Gaby was very helpful when we couldn’t find our gate code, great customer service! She went above and beyond! Thank you Gaby!! -Karla G.

Locked, secure public storage in Sun Valley. I had an issue (out of my own fault) and the on-site manager was very helpful!

Great customer service

The folks at this public storage were efficient and courteous. They made the moving process easy...or as easy as moving can be. Thanks public storage. My second experience was wben my bill came due. I was out of town and they notified me my pmt was due. They were very understanding and patient awaiting my payment. Thank you public storage.

Excellent service and fast service

Great customer Service!

Fast and easy online set up. Very Nice manager, Gaby.

Ivania, the Property Manager at this facility is knowledgeable, kind and professional. She handled my complicated request quickly with the ideal Storage Unit for my needs. The property is clean, spacious, well lit and secure. There is ample parking and the office supplies for moving and packing well stocked and a fair price. If you could give a facility 6 ⭐️⭐️⭐️⭐️⭐️⭐️ the Sun Valley, Glenoaks Blvd. location would get it! Paul

Rose is the best employee that you’ve ever had here at the Glenoaks location!! She deserves more salary and more benefits if you don’t I will hire her right on the spot and I will steal her from the company!!

Came here looking for a space and Ivania helped me out got me what I needed without any hassle. Great customer service and communication! Thank you for the space.

Ivania Best service fast and nice

Ivania was great helping with my pass word.....

The best customer service with Heidy! She was so amazing , very sweet and caring. She made sure I was satisfied with my unit and patiently and clearly went over every document with me. Thank you so much Heidy! Definitely recommend this place due to their customer service.

Hiedy was super nice and the storage facility was well maintained.

Had a really smooth and outstanding experience renting a unit for my mom at this location due to the customer service we received from Gaby in the office, fun and energetic human being. In and out very quick. Thank you Gaby!

Super professional manager, very organized and straightforward with the entire process of renting a storage unit. Respectful and nice, overall good experience!

Competent, quick, clean units. Gabby is informative with a fun personality. Had so much fun talking with her.

Had a great experience with Gabby at this location. She was very helpful and very informative. Great attitude!

Great place, Heidy is so nice!

Clean location and very nice people.

Great service! Everything is clean, bathrooms are clean, toilet paper, toilet seat cover, and soap! Thanks!!!

Heidi gives me excellent service. Best service in the world! I was past due two months but I paid.

Great customer service. Thank u gabby

The property manager Gaby was so helpful every time I was there. Definitely recommend this location for all your storage needs.

Thank you? You services was very nice and it was a great experience

Gaby was great!!

Shes really amazing and very honost and I really enjoyed talking withher.

Muy buen servicio Gracias doña Gabriela 👍

When i make my payment every body really nice

Heidy, Connie and Tom were a great help setting me up with my unit! And the manager Gaby was a great help!

I love Gaby very much. She is the best💋💋💋💋💋

Gaby is the best, very friendly and nice lady. The place is very secure.

Griselda is great, wonderful customer service

Thank you ivania for helping me out when I come in the office when I have questions on my unit

I would like to thank Gabriela for her amazing Customer Service! Gabriela is very knowledgeable and very friendly. If your looking for both great storage and friendliness stop by at Public Storage on Glenoaks in Sun Valley!

Moving your "stuff" is a tiring and stressful time for most everyone. Storing those things, well, ditto, but at this location Gaby makes it a breeze along with the feeling that it is both professional and personal for her to aid you in this endeavor. The site is spotless, the gate access hours are the best I've seen since late hour policies changed three years ago and the prices are lower than just a few miles away. If public storage us what you need, this is the place and Gaby is the one!

Griselda is great always gives wonderful customer service ask for her very friendly

Gaby is very friendly. She is also very compassionate in helping me to solve my solution in a very professional manner. Thank you so much.

Great sevicse, great location, clean place and Gaby always has a smile

I made an online reservation. I got a call shortly after and they left a voicemail to ask if I had any questions and to confirm. I didn't so I did not call back. When I get there the manager tells me I should have called back because she takes a lunch and “I was lucky” there were two people today. Ok so that was her attitude. She feels she is doing me a favor... I asked to see the units available first and well she showed me one which we had to walk to. Said that was the only one. I asked about the light she said the building did not have electricity because people tend to live in the units or work in them. Ok well I am not about to pay over $200 a month for something that doesn't even have a light bulb, besides their gate hours are until 6pm. So pretty much without light you only have very few hours in which you can actually use your storage. Long story short I left, the area is not safe anyways and her attitude is ridiculous, you are not doing me a favor at all. You have a job because customers rent, not the other way around. Also should limit your conversations in spanish with co workers in front of customers. Its rude! This is not Mexico. English should be used at all times, its unprofessional. Long story short, bad area, bad customer service, no electricity, short gate hours. Pass!

Excelente servicio de Gabby. Gracias por toda tu ayuda. She is always smiling and Iike that Thanks for everything;)

Great location, cheap prices and the staff is very nice. The manager, Gaby, was very helpful and made it all very easy.

This place has great customer service. From the moment we walked in until we left Gaby was so nice and sweet. She made the process of all the paperwork to signing up easy and stress free. Thank you for your help!

Griselda has wonderful customer service

Griselda is great very friendly and great customer service

She gave a small and we want a big and she had one

This public storage has great customer service. Gaby S. went above and beyond helping me get set up for my move-in with efficiency and kindness. You don't see that in customer service a lot these days. The property is very clean and safe. I would highly recommend this location.

It was ok, i went to pay my storage space...

Gabby is wonderful! So helpful and kind.

Gaby was ccol

Griselda is great awesome customer service

Gaby is the best! 10 stars!

Griselda siempre muy amable y con buen servicio la recomiendo mucho

Excelente service de parte de Jossef.

Great location in lot. Gaby was help and detail with contract.

Very great customer service from Gaby. Helpful and answered all of my questions.

Siempre un buen servicio de parte de Jossef.

Muy buena locación eh estado aquí muchos años y siempre an sido muy amables. Jossef es buena persona.

Friendly environment, love the customer service by Jossef

I had a wonderful time getting a unit. It was very easy to register for a unit. Gaby S was very helpful with everything and made it very easy for me.

Overall great service. Gratifying customer service and good rates

Heidy is a great worker and she is really friendly and is just amazing at what she does!

I’ve been storing for 2 years, and Heidy is the manager on site! She’s freaking awesome! Property is always so clean and she’s very welcoming! We will miss her!!! Good luck at your new location!

It's all about putting things in it place

Muy serviciales, y simpaticas. Gracias por enseñarme varios storage. Gracias Heidi y angela

Thank you heidy and Angela for awesome service you girls are the best!

Heidy and Angela made my first time experience a great one!They welcomed me in and made me feeling super comfortable and confident about my choices. Heidy was very thorough in her explanations and saved me all the confusion. She did not rush me and even made suggestions to make my experience a better one. Both Heidy and Angela have such great personalities and customer service. They definitely go above and beyond for the consumer, which is definitely hard to find these days. They’re a gem and Public Storage is lucky to have them. Thank you girls again for all your help and for the amazing hook up!

Heidy is the best, she does a great job, very clean location! I recommend this place.

Its clean and the best thing about it is like uther storages its not 2or3 floor building its like a parking garage ,people cant stay there all night and rob uther rooms

Thank you so much Heidy ! Such a great service you gave us! I honestly recommend you guys to stop by

Heidy and Ivania, thank you for your great customer service, very polite and helpful!

Great deal and relatively convenient location right off Glenoaks in sun valley!

First of all the customer service is excellent! Heidi answers all my questions and takes the time to explain everything. She did not rush me. She did not treat me like your ordinary customer, she treats me like a human being. Thank you!

Heidy is absolutely wonderful at her job.. She's so attentive and helpful. I love her!!

Just got a storage awesome service by Heidy explained everything showed me around. Very friendly so welcoming definitely referring people here.

I really love Heidy she has wonderful customer service and she’s a unique woman, she does care for her customers and if I can give her more stars I would she does great job, keep up Heidy we love you! 👍🏻😊

Watch the auto increase in cost yearly! Was paying $180 for a $105 unit

The employees here really took the stress out of moving, thanks guys! Really took the stress out of moving thanks guys

Ivan and Heidy were friendly and helpful. I asked a ton of questions and they were patient, considering it was my first time renting out a unit and I wanted to know the whole procedure. Overall, an easy process to get a unit. Clean facility and awesome customer service!

This location was very clean and kept up. Ivan and Heidy helped me out. They were friendly and made the whole process simple.

Expensive but clean

Needed questions answered and was helped by Gaby and Heidy! Great help, clean, and easy to access.

Heidy is absolutely wonderful at her job.. She's so attentive and present and helpful. She makes the whole storage experience so much more enjoyable!

Heidy is the best. A joy to do business with. Took the time to explain all the details and was pleasant throughout the entire transaction.

Heidy is a great employee, always very alert and attentive to your needs. Thank you for being so helpful.

Excellent service with Heidy, she is great!

Heidy was super nice and helpful. Move in was easy, fast and absolutely painless. Glad to have found this particular Public Storage!

Great place and Heidy is so much fun and will great you with a smile.

This public storage is the best! Heidy is always very kind and helpful! She is the best 100%

Lady Heidy is one of the best business contacts that I have had the pleasure of working with ! Public Storage, your staff is the best !

Estoy muy contento con El servicio de Heidy. Muy amable y muy sonriente. Les recomiendo Este local. Gracias Heidy.

Very nice customer service- and clean

Olga helped me and did great

Gracias por su buen servicio Heidy. Es muy agradable. La voy a recomendar.

Heidy y Gabby muy buen servicio.Gracias por su ayuda.

Perfect service I am so happy with it. Thank you very much.

I really appreciated the help of these 2 associates Heidy and Gabby. They were very helpful and answered all my questions.

Thank you for great service Heidy. 😃

Excellent service from Heidy. Very low price for 10x15 compared to other PS locations and competitors. NOTE: Unit sizes are approximate. 10x15 was less than 15' deep. Some may be larger. Reserve online for best price and watch for price drops, move in specials. Unit is very clean.

The interaction with the office lady, Olga, could best be described as a michelob moment...ie ...an unexpected pleasure ...patient, understanding, and solved my issues quickly...She is a a gem...

Heidy was very polite and helpful. She made the experience pleasant, this is my first time renting a storage. She was very informative, I truly recommend this place. It looked very clean and secure.

Olga at the glenoaks office was really helpful and very nice she helped us get through the process..

Heidy gave good service, very fast, very helpful and very beautiful!!! 😉

Heidy was Great! She was excellent! Explained everything to me and made moving in easy! She is very Proffesional, I recommend this location.

Heidy was great! Easy process and made moving in a non hassle

Olga was very nice and friendly, she helped me out with renting a space at public storage,she showed us around and gave us all the information that we needed. thank you Olga

Olga was very friendly, nice and answered all my questions.

Olga gracias port tu servicio,

Thank you Heidy and Jossef for the awesome awesome help! Thank you for taking care of me. I love your nails too, make sure to keep them pretty always 🌈🌺💓

Clean facility.. Friendly, knowledgeable staff. Heidy went above and beyond to make sure we were all set!

Jossef was very helpful and professional i was very happy with my experience at this location

Thank you Olga for the awesome service, she was very helpful and professional, she really tried to help me out, once again I really appreciate your help.

Heidy y olga gracias por su attencion. El servicio fue muy rapido y facil. Las voy a recomendar.

Service with a smile! Gotta love it!

The service I received today was beyond excellent. I can't thank Jessica enough for her help. If I could give 10 stars, I would.

Heidy made choosing this location an easy choice. She was excellent at explaining all the different nuances about different size units and prices. Extremely helpful and happy that I was able to get a great value for my money at this location.

Heidy was awesome

Great employees but management will not make homeless man leave he creates a fire hazard

Great customer service! Heidy made it quick and simple. Thanks

Heidy was awesome! Go find her when you visit here.

Heidy is a excellent storage manager shes always there to help no matter what it is. Shes awesome! Thanks heidy

My experience was excellent and Heidy was marvelously

Quick and easy! And Heidy was the best!!

Helpful employees, clean units.

Heidi always hooks me up with the restroom key whenever I need it!! One of the many pleasures of coming here. Thank you for exceptional service.

Jessica was very quick and prompt with her knowledge about the storage space she recommended that best suited our situation. She was very friendly and made sure she exceeded our needs ! One of the best storage places I’ve come by. Definitely recommend everyone in need of a storage space to come here.

Heidi was wondeful.. I love it...

I loved storing my items at Public Storage!! Heidy was very helpful in all my visits. She was kind, generous and friendly. Good rates as well.

I was going to another storage place, but with Haidy's magnetic personality, I decided that this was the place. Haidy is professional, knowledgeable, and possesses a great sense of humor. She is really looking out for the customer. A+++

Heidy has great customer service, she is very friendly. Gave me a great deal. Thank you!

Heidy is so friendly, helpful, and accommodating. She works quickly and efficiently. My experience was absolutely great!

Heidi; is very helpful , always cleaning the building, Very good attitude. She is a great customer service representative.

Heidy was very helpful. I was looking for the right storage for days something that will meet my needs with longer access hours because I knew this location was only open until 6pm. She helped me find a location with longer access hours but my 18 wheeler would not fit, after going back and forth I was unable to find the right place but her customer service skills is what brought me back. She was so patient and knowledgeable. Thank you Heidy for your outstanding service. I will recommend this location

Jessica had excellent customer service, made everything fast and easy, everyone should come here.

Heidy Very friendly manager and full of energy and joy...very helpful

My experience at Public Storage was excellent. Everyone was very helpful and professional but Heidy always went over and beyond. I know where to come back next time. Thank you Heidy.

Heidy is always so great and helpful! Thank you for always keeping this property very clean!

Ever since I've been at public storage, heidy has been a fantastic employee. She has given prompt and outstanding service to me! Thank you!

Very service, thanks jessica and heidy!!

Heidy provided me with excellent service! She is the best!

Service was super awesome all staff members were very helpful and we're able to answer all my questions service couldn't have been better Jessica and heidy have the most beautiful comforting smile iam a very happy customer.

Karla was great and friendly when showing me the unit that would best suit my needs! Her patience and positive attitude made the experience fantastic. If it wasn’t for her, I probably would have gone somewhere else. She answered all my questions and was super helpful during the sign up process. I highly encourage others to come to this clean, safe and friendly location.

Karla was so helpful to me. Thanks Karla;)

Jasmine was great! Very nice and knowledgeable about what I needed!

Glenoaks Public Storage has some of the best customer service I have ever seen in SoCal. I first came to Glenoaks about 2 years ago and the manager Heidy was outstanding. She was able to answer every question I had and she has always had a very pleasant and welcoming demeanor. I chose Glenoaks public storage because Heidy attitude was always pleasant and very professional (keep in mind there are four to five other storage facilities closer to my house) but good customer service is hard to find. Haiti has always gone above and beyond to help me in whatever I needed to make my transition as smooth as possible. I have always been impressed with the properties upkeep and security and that is extremely important to me since you are protecting my valuables. Just recently they added an employee named Karla to the team and she fits in very well with the flow of the facility. Tom has always done an excellent job at putting together an outstanding team. Tom ,Heidy and Karla keep up the good work and I will continue to be a lifelong customer... sincerely Brittie Anderson

Angel was amazing. I've never used self storage before. He answered all of my questions, explained insurance and had a fantastic attitude. He helped me choose the space and products that were right for my needs...and my budget. Overall fantastic experience.

Angel fue una gran ayuda, gracias.

Excellent service by Angel. Thanks public storage

Do u store vehicles?

Angel is very friendly and accommodating. He explained the policy and procedure of the company and has answered our questions properly. He has a superb customer service.

Ive had my storage for a couple months now... and i just cant get over the fact that customer service always keeps improving with new employees... Angel is someone i just met and i just had to stop to write review. This public storage is the real deal

Angel, me atendió con mucha amabilidad al llegar a hacer mi pago del mes correspondiente al mes de septiembre.

Angel is the person you what to look for when it comes to public storage. Really nice and best help I've ever had.

Me gusta todo de esta propiedad. Muchas gracias Ángel. 5 estrellas!!!

I love this Public Storage from Glenoaks. Thank you so much Angel for your help.

Omar provided great customer service! Location is easily accessible and clean.

Irma and Heida were so helpful, and had such great people skills, they both went above and beyond to make sure they found me the right space for my needs. Taking extra time to thoroughly explain every detail of the terms and conditions of my lease! They are both amazing at there jobs thank you so much Heida and Irma for your help!

Great customer service. Omar was very helpful.

We all know moving is crappy BUT anyone who is able to help me stay sane during this process is worth giving props to. OMAR is professional, very knowledgeable, and polite! He deserves way more than 5 stars! Make sure you go to him for whatever you need. The only negative I can report is that I had to be out of my apt by 9am so i started taking my things to the storage only for the manager to have my storage unit completely blocked with his TRUCK! Which caused me to NOT be able to move my items by the appropriate time. I couldn't unload my car so I stuffed it until I couldn't anymore and waiting for the office to open. Why the manager wouldn't park in a designated parking spot...idk But he couldve easily checked to make sure it wasn't rented out. But he clearly didn't care! For that exact reason...I gotta give this place 3 stars. And that is literally because of OMAR and his awesome service. Thank you so much!!

Great Manager and staff

Best Customer service from Heidi! Thank you!!!!

After looking around for the right storage property. I'm really glad I came to this location. I found exactly what I needed. Plus the customer service was 100%. Thank you Heidy for your great customer service! You made this process smooth for me. I will definitely recommend this location! Thank you again!

Best service in the valley! Thanks Heidy and Maggie!

I was really glad to meet the manager Heidy after a long day of looking for a storage unit . Very positive happy and willing to go the extra mile. Thank you Heidy.

Quick service. Drive up storage space.

Maria gave me great service i will tell all my friends to go public storage there .

Thank you for beautiful customer service. Thanks to Rocio for explaining from A to Z.

The service from these 2 young ladies have been amazing. Josef made my transfer smooth. Heidi has been so helpful. Thank you both.

Heidy Muy bien me canto muy amable la muchacha me esplico todo en mi idioma muy buen servisio el mejor

It was amazing service and so welcoming thanks heidy 👍🏽so friendly ;))

We love Heidy and Maggie.They are so friendly and helpful.Thank you:)

Great service. The employees went out of their way to help me get a room at the right price. This is the best storage unit. Heidy and maggie went beyond great customer service but perfect.

Heidy was great! Very easy to work with. Got our storage unit quickly. Grounds were well kept. Definitely recommend this location!

El servicio de Heidy y Maggie fue muy professional. Se los recomiendo. Gracias.

Very nice people but acess hours suck!!!

Heidy provided great costumer service

They are the sweetest. Chris was so helpful, Heidy got me in and out and was really happy for us, and jossef - straight out of training is a pro already!!!

Lockers are very accessible and they offer superb customer service! Thank you Omar!

I loved the service at this location from Heidy!! She gave me the storage closest to the gate, a great price for my unit, and went over all the paperwork thoroughly, so im not confused about anything. A+ would recommend to ppl i know are moving soon. Thanks!

Thank you Heidy for such amazing service! You are the best!

Primera ves rentando aqui. Heidy me attendio muy bien muy explicita. Para mi fue un servicio exelente. Se los recomiendo. Gracias.

Another great experience with public storage Ive been renting here about a year and my experience since day one has been great , not to mention heidy's amazing customer service! She is very attentive and always greeting the whole world! We need more people like her! Thanks heidy

Heidy She amazing great all around

My experience at Public storage has been great! I probably asked Heidi a thousand questions during my time there, but she always had an answer for everything! I will no longer need storage but these past 6 months were great! I felt secure at this location and if I ever need storage again I know where to go! Specially since Heidi is so pleasant and funny. She always went above and beyond to help me out. Thanks for your help Heidi. (you see, I kept my promise and wrote an awesome review lol)

Heidy is always very pleasant and nice! And I sincerely mean that! I'm always late on my payment and she is always so nice to remind me of my status! Thank you so much you are highly appreciated! And I recommend this public storage to everybody! Thank you Heidi for your great customer service and for always having a smile! :)

It is always a great experience to used Public Storage Sun Valley, The entire process is very pleasant. Heidy she's a very professional person. She knows what shes is doing. She makes the experience of renting a storage super easy, and nice. Every space are super clean, It was my pleasure to work with you Heidy, Thank you.

Service was great, Heidy was really nice and no hassle, Heidy got me out of here quick and with a great $1 deal! Thank you Heidy

Heidi was very pleasant, courteous, and did not mind the frequent questions! I stopped by 3 times and got the same service every time. She went above and beyond in helping me find the right space. Heidi is great!

Hi people. my name is Vick. I have membership with storage on glenoks Blvd and I recommend to you that just deal with heidy as best customer service in California much better than other the workers .. She is very professional and high education lady that she knows how supposed to be talk and deal with customers... I have membership over 3 months and only im happy with her beacuse her add to and best customer service and important thing is at any business except education is how supposed to be deal and make satisfaction customers.... I believe she knows how to deal ... Beacuse always she is caring with any customers,,,

Hedi great service

Heidi was great. She was super busy when we arrived but made us feel like the wait was well worth it. She has amazing people skills and the prices are reasonable.

My reason I love this place is "HEIDI". BEST CUSTOMER SERVICE EVER !! She actually pays attention to everything at all times! She was very helpful helping me set up my online acc. In her office and Now I can pay online on time!

Moving is hard enough as it is and the last thing anyone needs is poor customer service. However, I received just the opposite of that at the Glenoaks Ave. location. The one person I always seemed to catch behind the desk everytime I went in was an employee named Heidy. She is the reason that doing business there has been as pleasant as anyone could ask for. She has always been kind and patient. And with any question I might have, she has always been incredibly knowledgable and articulate. She just always exudes a great energy! She knows her job and she does it exceptionally well! So I just wanted to say thank you, Heidy for making my experience at your site a really wonderful one!!

I absolutely love this location! Heidy is the best! We got class A customer service! Come here and she will take care of you too!

Heidy gave us excellent service. Was very nice and explained everything throughly.

JUAN VASQUEZ HEIDY IS VERY EFFICIENT PERSON, I HAPPY TO RENTING IN THIS PROPERTY MY EXPERIENCE IS NICE, I HOPE NEW PEOPLE COME HERE, THEY WILL BE SERVED ESPECIALLY.

Service here is awesome heydi is very nice and very helpful.. u guys need to storage anything this is the place. Thank u

Heidi in Sun Valley was very friendly and accommodating to me ! Always !!! Thank you . Marisa Bassey

My experience is always fantastic at this glen oaks location and my main storage location is in north Hollywood, ca. Thank very much for a awesome & professional service. Heidy Sincerely, Mr. Rick Aner!!!

Great customer service from Heidi. If you need storage here is where you need to rent!

Came in to rent and heidy the employee got me a great deal. Was very helpful would recommend to others

excellent service by Elva! Very pleased with this location.

These past months ive had a great experience at PS. Heidy is always very helpful and informative. I recomend this storage facility.

Heidy was great very helpful and informative great experience for my first time renting a storage thanks so much Heidy! 😆

Elva's service was amazing. After a long run around with another company, we were able to get a better rate with better customer service at the public storage facility in Sun Valley. Would definitely do business here again.

Coming from the Pacoima location where our reservation was refused by an unprofessional manager and several unpleasant issues along the way, we ended up at the Sun Valley office. By all rights Heidy, the front desk employee should have locked the door upon our arrival. We were hot, tired, and had complaining teens throughout our experience. Heidy had no clue what she was in for when she informed us of her location not having what we needed. A typical employee would have said just about anything to get any upset customer out the door. However, Heidy took the extra step and checked the morning log she had initially not seen as it had been busy. Thankfully a customer checked out of a unit that was exactly what we initially reserved in Pacoima. Finally, Heidy put our 2 1/2 hr. fiasco to an end. Not once was she unprofessional but rather was sympathetic of our escapade. By the end of our experience, we had smiles on our faces as she did from the moment she first greeted us. Heidy truly is an asset to this company and I honestly thank her for making a terrible incident into not only a tolerable one, but a pleasant experience as well. Although I would love to give this location 5 stars because of Heidy alone, I wasn't aware that the gates are on a timer and lock from both sides, preventing anyone to drive in or out after 9pm. I learned this the hard way. Trust, NOBODY will come to unlock the gates. Their is no magical button to let you out either. Be prepared to wait until 6am to be released!

I loved the fast clear service Carolyn gave me she was awsome n fast she very clearly showed me how everything worked out here i was very happy with her service

Everything was good maria help me to get the best on my needs

I Javier Ortega. Want to send a thank you to Maria and Betty for being nice and helpful

Great service, thank you Maria :)

Maria gave the best service. I highly recommend this storage place.

Very helpful

Maria gave great service. She was efficient and a pleasure. Would highly recommend this storage place.

Good

excellent service by Maria.

Awesome place, lovely friendly vibe, easy access, nice space and value for money, thanx guys

The service is fast and easy.

Tania was the best and her customer service was amazing. She made our checking in easy. We will recommend our friends and family

Amazing! Carolyn was incredibly helpful.

Gracias por el servicio IRMA la ayudada es muy buena

My overall experience was great! I was in need of a storage place for my stuff, chose this Public Storage, and reserved a unit online. After reserving a unit, I immediately received a call from this location confirming my reservation which was awesome. When I arrived, I met Carolyn, who had anticipated my arrival, which was announced. She was super friendly, showed interest in my storage needs in regards to the size of the unit, and very expedient with the process. The next day as I finished moving in my things, Carolyn came out and checked in to see how things were going, which was nice. She even remembered my name. This place has exceeded my expectations. Keep up the great work everybody!

I had the pleasure to be assisted by Tanya at this facility she is very professional and helpful I especially appreciate her willingness to go out of her way to help me find the right space , highly recommend.

I decided to store my mother's stuff at this facility. Carolyn was very helpful and attentive. She helped set up the locker for me in ten minutes.I would recommend this spot.

I've been a customer for a while now and I love the facility its always kept clean. Tania is very friendly and helpful. The property is very safe and I would definitely recommend.

very pleasant your attendant Yuri was more than helpful she was very out going and friendly thank you

I walked into the office Elva and Maria were very helpful and polite. They answered all my questions efficiently. Highly recommend this property.

La experiencia fue bueno. Recomendo esta propiedad. El servicio es excelente. Gracias Heidy, Eric, Maria y Elva.

Very accessible. Tania was very helpful along with all the other staff members! Quick storage setup

Great customer service from Betty she is polite. She is on top of her job. Makes you feel welcome.

JUAN VASQUEZ come to renting on this property, nice and clean and Betty is professional, she is responsible to show all the storage in advise and what you need

Had to find a storage rental at the last min., And Haden was very helpful and got me into a unit ASAP. The service there is great and I would recommend storing with them.

Tania fue amable y me atendió muy bien.

la senora Betty muy amable siempre esta manteniendo la propiedad limpia es muy atenta en todo lo que ocurre en toda la propiedad

Good parson

Dedicated staff excellent customer service... Gabby and Betty are doing above the normal to satisfy the customers... that's why I'm with them over 5 years... keep up the good work ladies I hope your effort will be recognized by the management and you will get the raise....

I was looking for a storage unit for next month. Irma asked me a few questions then showed me a unit. She is very friendly and knowledgeable. I don't need my unit until next month but I will come back to rent from her when I'm ready to move from my apt. Next month. I wasn't specting this great customer service when it comes down to getting a storage. Great people....good clean facility.

Very great service, had the storage for years . Recommend it to friends, specially Gabby with her great attitude

Gabby was great! Nice and got me what I needed quickly. Will keep coming back great service

Betty and tom were super helpful when i lost my key to my storage. Betty was prompt in contacting her supervisor tom and he arrive within 20 minutes and cut my lock. I highly recommend this storage as their customer service was amazing

Came in to the property Tania helped me with my payment she was very helpfull and professional I would definetly recommend her she has great personality. Great service!

The storage place has great customer service but the location isn't the best. I would say that the service was great from the first to the last day. Elva is also the sweetest lady and very patient. Great job!

The service provided by Tania was GREAT she is very profesional with a great personality, i love the property it is very clean and drive up access. I definetly reccomend this location, ask for TANIA!

Hands down the best public storage out there. We recently had an emergency move out and they went past the extra mile to get us squared away quickly. Very kind customer service, very professional, and at a great price! Thanks!

Tania was very helpful

I recommend this location to every person or business that needs a storage unit , especially the location in sun valley and do not forget to ask for gabby , the desk manager , she is so professional , energetic , and would not let you make decisions based on the pictures you see on their website she will show you all units so you can spend your money the right way . She will bring you back to her office and try to get you the best deal for the boxes you need . That was my experience with this location and thanks a lot for their employee Gabby that made me get out happy and knowing that my office stuff will be in a good hands . Thanks Gabby.

Everything was perfect. Great service

Thee property manager Tania is awesome. Most Professional!!! And I love the place for drive-up access!

Great service from Tania, good rate, just rented...

I've rented several units at this facility. Different units each time. I feel very lucky to have a manager ( Betty) I can trust. She has always been very helpful and can always provide answers to any questions I have. I like this public storage. Thank you Betty Prompatima

Bait and switch. Incomplete refund. I reserved a unit online and was shown a unit by Tania. I said i would take the unit (it was close to an existing unit i had here). My credit card was charged and then i was shown an agreement to sign. When i read the papers another unit i had never seen was on the agreement. i was told that i had to take "whatever the computer " said to take.i declined to take this other unit and asked for a refund. i was told that only the "central office" could make a check refund in 4-6 weeks. Still waiting for a complete refund - a partial refund was issued but no refund for $9 insurance $19.61 for lock and $22 admin fee. The locks used here are a weird cylinder lock that apparently can only be used here. So dont bring your own padlock. PS. i talked to "Tom" the regional manager and got tthe same runaround.