Thanks Oscar and Korena for the help!! Super needed and grateful. 👍👍
I was helped by Karina and from the start she was a big help! She answered all my questions and was able to help me rent a unit. Definitely such a great experience renting out my first unit. Jorge was a big help as well! Thank you guys so much and I will definitely be recommending this place to family and friends!
Karina helped with my transfer very good customer service
Karina was very efficient and helpful.
Everything was nice and clean. Office smelled nice so that was a plus.
Walked into the office Karina always makes me feel welcomed very nice person and good customer service
Recommend place for storage they make sure to accommodate you accordingly.
Karina was excellent and gave me the best customer service.
I recently used public storage for my storage needs with Jorge helping me out throughout the process and I couldn't be happier, the facility is clean and well kept. They also have cameras that gave me a peace of mind.
Karina has great customer service made us feel wecomed and took the time to explain the rental to us
Karina very nice and excellent customer service
Excelente servicio Jessica fue muy amable y su servicio fue muy bueno
Jorge has been great with us during our stay
Karina great customer service very patient and answered all my questions
Fantastic customer service. Karina was very helpful, very mindful, demure, very modest. 5 stars.
They treat their old customer like crap. Once your original lease is over they want to charge you above market price. So you have no choice but to move from one unit to the next.
I went to this public storage to take a look at the property to make sure I want to rent a unit their. Customer service from Karina was excellent she took the time to represent the property and all the security features. I will definitely go back this week to rent my unit. Her customer service convinced me and made me feel safe to rent. She deserves the 5 stars!
Karina and Jorge were very professional and helpful during the entire onboarding process.
Karina was so nice, friendly and honest. I had an outstanding experience. I highly recommend her to everyone. Thank you for being so nice.
Was figuring out what was the best option for me to move in my stuff. Thankfully, Karina was there to help me, she is the best, very kind and honest. 10/10 customer service. You won’t be disappointed if you come across with Karina
Wow, I am speechless. This location is the one to choose when it comes to placing your livelihood in a rental unit. It is the total package. I can't say enough about the personal touch and caring attitude that I received when I called in concerned about my up coming storage bills and got Karina. What a blessing. In a heart bit ,she was able to search the system and provide me the relief that I needed. Her care and interest in helping me were very apparent and genuine. I am so grateful. My first encounter with her was 2 weeks a go when I was interested in renting another unit. Karina was the one who reached out to me to arrange my move-in and despite informing her of canceling my intent her attitude was awesome. I remember thinking how refreshing and lovely she was. Not the corporate , dry and remote vibe.
I have always appreciated this particular facility as it is always clean, organized, well maintained and definitely secure but to top it over with some one like Karina in the office it is truly a gift.
Thank you Karina.
5 stars.
Jessica is courteous and helpful every time I go to my storage unit.
Karina i w I wish there were more of Karina's working here at the public storage she is very great she is helpful and very kind
Love this place super customer service by Karina 100 percent nice and ver.
y helpful..
7 /9/ 2024. Thank you.
Always love going in to the office and being received with a warm welcoming from Jessica and Jorge
Jessica and Jorge have been very courteous with our stay here at public storage and make us feel safe about our goods being here
Jorge was very helpful beyond expectations. His guidance and suggestions were helpful and appreciated. Excellent service!!
Huge shout out to Jorge for his great customer service !! This is a great facility with amazing staff.
This place is wonderful. It was my first month storing here with public storage and Jessica & Jorge have been very helpful through my entire stay. I know this place will take good care of me and my belongings
Great service delivered by Jessica & Jorge
Great customer service with property always nice and clean and very attentive service from Jessica & Jorge
Jessica and Jorge have been very helpful with us through out the whole storing process
oscar was amazing and helpful. Hes amazing thank you oscar. Great facility.
Extremely helpful and pleasant
No complaint with the place but they raise my rent 3 time in one year. I can’t believe
Jessica help my husband and I get a storage. She was very friendly and helpful. She walk with us to show us the storage spaces available. She answered our questions. I love that my storage is drive up storage. I highly recommend this public storage and ask for jessica
Thank you Jessica for making my transfer easy for me, best customer service!
Jessica and jorge went above and beyond to help finding a storage and they were very helpful and patient with us finding the perfect unit
Jorge thank you for your help! Jorge showed us excellent service and was very helpful in showing us our unit
This location has helped me in more ways than I could ever imagine both Jessica and Jorge are patient understanding and help solve issues, we felt really safe during our time storing with them always seeing them around the property making sure everything was running smoothly
Jorge gracias por ayudarnos para que nos bajaran el precio de nuestra unidad fue una gran ayuda de verdad te lo agradecemos muchísimo por tu atención y servicio 👍
"I want to express my sincere gratitude to Jorge at Public Storage for his exceptional assistance and care towards my elderly mother. Jorge went above and beyond to ensure that my mother felt safe and comfortable with storing her belongings. Thank you Jorge you rock!
Jessica was so very helpful. Thank you again for the great customer service!
Jorge was so much helped showed me 3 different units before i was satisfied with the perfect unit for me, very skillful and knowledgeable and had all the patience in the world for me
Thank you will definitely be recommending
Great public storage place that I would recommend. Jessica was very helpful, she answered all my questions. She made me feel secure about renting a storage space there. I definitely would recommend Jessica to help you, she is kind and made everything easier.
Oscar was great and hep us great
George was absolutely incredible and so beyond helpful and he made moving into a new unit so easy and smooth. Moving into storage units is always a hassle, but he made sure it was a great experience all around!!!
I started renting a unit in January 2023 for $109. I was just notified that I would be paying $185 starting in march 2024. That's an insane increase for 13 months. I would not recommend unless you are willing to move your stuff sooner rather than later.
Great experience with Jose , keeps all storages clean
Thank you Jessica for making my transfer fast and easy.
Jessica & Jorge thank you so much for all of your help it was a pleasure to be assisted by you both
It was a pleasure having Jorge & Ryan giving my a hand with my storage needs. I would recommend you ask for either of them as they do everything they can to really help out and you can feel it being genuine
Tengo como 8 años rentando en este lugar. Fue reacondicionado, y me siento a gusto. Muy limpio y servicial de sus empleados.
Muchas gracias por su ayuda Jorge y Stephanie siempre muy amables y atentos con su servicio
Thanks to George and Jessica for the great service.
I don’t really leave a review but ryan and jorge were very knowledgeable about storage containers and how much space i would need you see I am new to this never gotten a storage unit before and the property is nice and clean and has easy access to the units i love it
Friendly great customer service and nice hours great location
Thank you Jessica for your help and for answering all my questions
Jessica and Jorge they are so amazing people
Excelente atención de jorge Carranza!!!!
Public Storage does not have anything to seal, the open to the elements, storage locker doors so when the wind blows, all the dirt and sand, as well as, jet fuel from the landing airplanes, fly right under the doors and directly into the lockers... everything stored inside the lockers becomes not only disgustingly dirty but in most cases, ruined as that oily black jet fuel is soot that doesn't easily wash off... The units are directly under the landing flight path, just prior to touchdown, of all jets flying into Hollywood-Burbank Airport as well as the helicopters landing pad is a direct shot and located nearby... I asked countless times to have the doors, of my 15x30' storage unit, I rented for over 20-yrs, sealed and was finally told, Public Storage doesn't do that. I do not recommend Public Storage as they just don't care about their customers, nor the items stored in their facilities, Public Storage seems only to care about getting their exuberant rent on time. I DO NOT RECOMMEND PUBLIC STORAGE!
First time at public storage and Jorge was outstanding! He explained everything to us in detail and overall provided us with amazing customer service! Thank you very much!
I don’t usually leave reviews but I had to this time. Jorge is the type of employee that every customer wants to work with. Extremely helpful and friendly! Make your life easier and simply call to speak with him. I’m definitely recommending my friends and family to work Jorge. Thank you again brother!
It was a very pleasant experience working with Jorge helped me complete the process from beginning to end and answered all the million questions I had for him made everything a breeze for me and highly recommended for any storage needs. He was very knowledgeable and explained everything perfectly for us made us feel very safe storing here
Really liked the attention and service that Katie provided.
Make sure to ask for Jorge for any help you might need he’s very knowledgeable and always willing to help out and make the experience pleasantly for everyone
Highly recommend this place due to him entirely
Jose the property manager help me with installing the app which makes it a lot easier for me way to go!!!😍🤩
Jose made my move in quick and easy. Very professional.
I had came in today to check on my storage and I did not know how to open the gate. The guy in the front name Jose was so nice so patient he help me download the app step-by-step and I couldn’t have had a better experience. Thank you so much. 😊
Needed storage same day. The people at the call center were wrong about what the sizes would fit. We came to this location and Jose was beyond helpful giving us the proper size and showing us the unit. Very friendly and easy process.
Jose was awesome! got me setup with my units and super easy process. safe place and good customer service A+
Jose was AMAZING. Made the experience so easy. Thank you!!
Jose was quick, friendly, and professional. Highly recommend!
Fine public storage but -1 star because they don’t let customers use the restroom !
Jose is the best ever made my move in and transfer easy and fast. Very friendly and professional
Jose was very helpful and fast. He also helped set up the app on my phone
Great help friendly thanks jose
It's has been a great pleasure to have the opportunity to be a part of your storage family.
Mr. Jose was very kind and patient to me and my family he gave us peace of mind, helping us to choose the right space.
Jose helped me and got us a good deal he is the man! Highly recommend!
Jose was very helpful and making move fast and easy I recommend him and is very friendly please call me if anything
Great service! Jose is so friendly and helpful!
Jose in the office helped me out, service was awesome! He was very respectful n very helpful. He was able to help me out and I really appreciate him for that! All my questions were answered n he made sure I got what I was looking for .
They raise your rent substantially very often. The price they advertise is also inaccurate, as soon as you are ready to check out there are several fees you have to pay to complete the order.
Jose really good service very friendly. Im happy with his help
Joes was great helping and answering all questions
My experience was great at this public storage the staff was super helpful and welcoming . I rate 5 star moving be and the last thing u need is someone with an attitude.when the staff is helpful like these guys half the stress is gone .I appreciate the staff at this location
Jose was great with his service. Very friendly smooth and quick service.
I just rented a unit, George helped me and he was very kind, he explained all the information very well in detail and answered all my questions with an excellent attitude, I definitely recommend that when you are looking to rent a unit you ask for George!!!
José is such a kind, helpful guy! I had a great experience at PublicStorage
Excelente servicio muchas gracias por todo Jorge
Jorge is awesome was a great help. Great customer service and company face!
Thank you jorge for all your help and helping me find the storage I need
I recently rented a storage unit @ the Sun Valley location on Glen Oaks. Melissa was so nice & helpful, it made the whole move-in smooth & stress free. Companies need more employees like her.
Muy buen servicio Jorge me atendió y me explico todo muy claro!!! Jorge is very kind and he treated me excellently
Nice and clean orange 🍊 Storage. Truck 🚛 26ft - ok
Very good service and friendly person I recommended 👍 👌
Lorena was an Amazing person she helped us with all of our questions and concerns. SHE HAS MADE MY NEW TRANSFER TO A BIGGER SPACE FABULOUS EXPERIENCE. PEOPLE LIKE HER IS WHAT keeps us as customer s thank you Lorena
Always great service from Jorge really appreciate it thank you
Jorge was very helpful. Definitely recommend doing business with him
Super friendly staff. Melissa helped me set up my unit and moving in was a breeze. This place is definitely an upgrade from my previous storage unit
Always 5 star service from Jorge
Thank you jorge you were so helpful helping me find the right space you were very helpful thank you for everything
They seriously need to get rid of that girl Liz she is awful smh.
Excellent place highly recommended the manager Rose was very nice and courteous. Overworked but still very helpful in our storage needs. Thanks Rose
Oscar was great and helpful. Appreciated.
The five stars are for Rose who helped me out tremendously at the Sun Valley location. A pleasure to deal with...Thank you...!
Thank you ivania for helping me get the right space.
Una persona súper amable y atenta
Customer service excellent and fast
Liz is very helpful if you need storage ask for her
Excellent customer service
Good service good deals , I suggest this spot
Property is clean!
Liz is awesome, always helpful and great attitude.
Public Storage is horrible. Can't change your locks unless you notify the management. They repainted and re asphalted and never gave notice to the tenants when they locked us out. The CEO is like MAO of China. After the painting and asphalting, rent went from 298.00 to 397.00 monthly 22% increase. They force you to buy insurance and their locks, go to the green storage places instead
Liz is super nice and knowledgeable
Liz was awesome, happy and helpful
Liz was very helpful and detailed in the info she provided me for my rental. Great service overall.
Propery manager Liz from this public storage was super help full. She pointed out that this place has Cameras everywhere which Is great.
Great service!! The woman at the office was super nice and helped me change to a different storage easily. Can only recommend.
Liz helped me rent my unit today she is helpful and helped me set up my app to open the gate
Liz has been very helpful and sweet thank you
Love the fact Liz and Jose helped me will recommend ❤️❤️❤️❤️🔥
Liz was very helpful. Thanks Liz.
Liz is so nice I love her
Thank you Liz for helping me out I really appreciate it.
Very helpful and friendly service
Great staff very professional
Liz and Brian great customer service very helpful...👍
Liz help me with my storage today she's very knowledgeable and helpful
Liz es una trabajadora de public store en el area de San valley..
Ella es una persona muy profesional me ayudo muy perfecto gracias por tan buena atencion y ayuda..les recomiendo que pregunten por ella es una profesional.
Dave was excellent to work with. Efficient and can’t thank him enough. Thank you again, Dave.
Liz was great. Very informative and polite.
As a long time customer of public storage I have received excellent service from the company and their employees especially LIZ
100% recommend this place for storage needs, had never had a problem, and the property manager Liz is great with her customers! Thank you Liz!
Thank you for all the help Liz!, honestly I recommend renting a storage here!! Very great storage service here!
Muy buen servicio lo recomiendo mucho.👍💯💯💯
Liz is the best manager (of anything) that I have
ever met.
Amazing service by Liz she's sweet and knowledgeable