Thank you Alana for helping with moving out
Alana is great person,sweet heart, very helpful
Alana una excelente ayudante , muy amable ⭐️⭐️⭐️⭐️⭐️
VERY BAD (thousands of dollars of tools were stolen from my father's unit c. 2012)
Alana is very glade to help me service is very good
Alana is the example of what customer service is. She is very considerate of your needs and wants the best for the clients of public Storage. Her friendly smile and thoughtful attitude makes you want to come to the storage unit more.
TLDR: Great service. Adequate facilities. Affordable pricing. Strongly recommended!
Public Storage strikes a balance between the Gucci, climate controlled, highly monitored facilities of Uhaul, and the sketchy hands-off roadside units. Sure, it’s a little rough around the edges, but it’s easy on the wallet, modestly climate controlled, and secure enough to keep you from looking over your shoulder while you’re there.
Service was always top-notch. Alana in particular was always proactive and knowledgeable about every aspect of the business. She should definitely get a pay raise for all of the personalities she’s forced to manage each day!
Would highly recommend to anyone needing to free up some garage space, or in the chaotic transition of moving!
Alana was amazing she made it very easy to rent and explained everything perfectly. The location is very and secure and Alana keeps a very close eye on everything on the property helping me at ease my items will be safe thank you alana.
Awesome service. We needed a unit for about 3 months perfect price and easy access to unit.
Alana was great. Very helpful. No issues.
Very professional customer service , friendly, and always happy to help when we need her.
Had the worst experience here with customer service. Avoid this location at all costs. In particular, if the management can read this, then you have a very unprofessional named Alana (or could be a midget) working here. She is the least unhelpful person I ever encountered. You are losing customers with this person at the reception. Replace her and thank me later.
This location also raised my storage price from like $200 to $350 almost overnight. Highly recommended against renting this particular location.
From start to finish my experience with Bill was pleasant. He was very professional and helpful. He got me in and out in a timely manner and I would suggest this storage location and Bill's customer service to everyone in need of a place to store their items.
Customer service by Mr Bill was excellent. He guided me through setup of account and walked me to unit whilst explaining the procedures.
I love the people that work at this Public Storage on Blossom Hill. Especially Alana! They are very helpful and the place is very clean. I definitely recommend!
Awesome customer service! Quick and professional. Thank you Bill!
This is my 1st time renting a storage space and Bill was great and very patient with me. Thanks Bill.
Thank you for helping with a smooth move out alana was amazing
alana was very helpful made it easy to rent thank u for her assistance very nice customer service
Thabk you for the smooth move out alana was very helpful
The worst experience ever trying to reserve a unit a dollar promotion is not a real promotion. In fact, it is false advertisement.
Alana was nice and helpful
Alana was super informative and helpful.
This place is great and Mitchell has been a big help since the start. I am very happy with the staff here and plan to stay long.
Bill was incredibly helpful and informative! The process was super quick and easy!
Don't have any exexperience with place. Never needled to store anything
Today is 9/2/23 Gabby called me in the morning to let me know my lock I put on was upside down & my unit was not locked or secured. I went down there and she showed me how to lock it securely. She was also so friendly. Great customer service. I now know I picked the right place. Thank you.
Kolbie has the most amazing customer service ever. She greeted me with a smile and was so helpful to show me the unit before hand. I got the unit that best fits my personal stuff. I truly recommend getting a storage unit here. Come see Kolbie she's the best.
Kolbie was very nice and helpfull.
After the fire at this location, we were blessed to find out our unit was safe!! However we had all of our wedding items in the storage unit and needed access for just a few days afterwards. We emailed public storage and Joseph was kind enough to allow us access and definitely saved the day!
In August of 2016, the unit that I was running at this facility was burglarized and everything I owned was stolen. I had no help from the facility with the investigation. The management procrastinated about getting any kind of video surveillance to local authorities. I as the victim, was not allowed to see any of the footage to identify any of the items that was removed from my unit. The attorney, also one of the managers of that location, said to a judge, "when a unit is broken into, it is up to the renter to deal with the police. It is not the responsibility of Public Storage to do anything about it." I have all documented proof. Including the transcript from small claims court.
Had a wonderful time speaking to keelie. She was very knowledgeable about all my questions and even had moving supplies that definitely came in handy!
Keelie was great service was fast and friendly thanks
Great customer service!!!!
Gate offline...I can't get hold of no customer service
Had an awesome experience, such a nice property and wonderful customer service!
Keelie was Great! She provided me fast and friendly service ,would recommend to all.
She was great and made things simple
What can I say, besides you get a secure place to store your stuff!
Keelie was such a doll to help me understand why there was a blue lock on my unit and made me not worry!!!! Whoooo thank you!!!
Great location however company will trick you into a promotional rate and then youll find increase rates every 4month. Went from 5x10 storage unit at $79.00 for about 4mo. then recieved rate increase to $110.00 and then again 4mo. later another increase rate of 151.00....they basically try told your stuff hostage....now I know the game basically you need to change stroage locations every year......
Great easy way to get started
I've had storage places before but this place has easy access & I like where my place is
Have a very pleasant time visiting and everything was quick and easy
Keelie has been nothing but helpful, cheerful and honest in assisting my transition to the Cottle location. I'd also like to give special praise to Erica at the Snell location. I had a reservation at the Cottle location which mysteriously "disappeared". Customer Service said "no problem", we'll get you another storage at your location (Cottle) for only $92/mo more. The other option was the Snell location for only $40/mo more. Erica called me from the Snell location after a new reservation was submitted, listened to my story and took it upon herself to locate storage at the Cottle location, contact her boss to get clearance to make a special pricing arrangement, contact Keelie with details, and in the end I ended up with an arrangement identical to my initial reservation! Erica did all this for someone who wasn't going to her site! Absolutely unbelievable effort to help a customer with no reward for herself (except maybe this review). Thanks again Erica!
Great attention to detail!!
Keelie Smith is such great help since we started renting our space. Very informative and great costumer services. Thanks Keelie.
Been customer for more than 2 years. Manager Keelie is wonderful. Safe place.
Thanks Keelie for the fast and friendly service. Very knowledgeable and great property would reccomend to all.
I had a awesome experience here today Keelie was so helpful she helped me fix my app to be able to pay my bill and take care of my storage stuff entrance and all she gets a high five best employee helpful kind and allways hears what your need is . Got the job done. Thank you
Keelie you are a awesome person.
This was the address 88. Blossom hill rd
Keelie was extremely helpful and knowledgeable. Keelie made the whole process of renting a storage unit so easy.
My experience has been so great. Keelie went above and beyond to help me find the best storage unit for my needs. She is so kind, informative, and patient. I really appreciate her help.
Keelie is an awesome salesperson!
Thanks Keelie great service
The manager was super friendly, patient and helpful!
Keelie was a great help I was going somewhere else originally but she sold me on the unit great service
Came here to help my friend to get a storage unit and Keelie was there to help us out and she was so helpful and made our stress level from a 100 to 50. She was really helpful and friendly.
Awesome experience at 88 blossom hill location!! Shoutout to Keelie for assisting me with my refund for the lock! Perfect customer service skills, 100000% recommendation! Keelie once again girl, U ROCK!
Fast service and super friendly staff
Thanks Keelie and jahlen for making paying my bill quick and easy! Great customer service!
Keelie and jahlan were very friendly and welcoming during my visit at public storage would recommend this location to all.
Bill was super helpful and a very sweet guy!
Thank you Bill! Great customer service😊😊😊
great service, and great place to keep your stuff
Staff is very nice and helpful! Got me in and set up with everything in less then 10 min!
Excellent storage provider. Easy access. Good prices
Thank you Bill for the great support.
Service was great! Simple and smooth process.
Keelie was super helpful when helping my fiance and I find our storage unit. Great customer service, knowledgable, easy to talk to. Thank you Keelie!
Just had my rate increased by 36% !!! (Second rate increase in the last year and a half. It's now up 60% from my move-in rate.)
Not sure why, it's not like they have rising transportation costs to recoup or something. :-/ I guess they just know that you are stuck once you have moved all of your stuff in. :-/
There should be an annual percentage cap though like on housing rentals. This is just ridiculous.
AND Be warned! Often find screws & nails everywhere on the property. Got a flat tire on Saturday but thankfully after writing this review they offered to reimburse me for the tire repair. Happy otherwise, but now I will be walking the lot before I drive into my unit every time I go. :-/ Hopefully, they will remedy this issue going forward, as they have promised to do.
This picture is what I found back on 9/20/21.
Public Storage Has excellent customer service. I appreciate the accommodations they made for me. Thank You!
UPDATE:
Still a great place to store my stuff! I would recommend this facility.
Service was great. Bill and Keelie were wonderful and provided fantastic customer service with a sense of humor while setting up our new storage space. Highly recommend.
Angela was patient with me she has knowledge on her job and helped me above and beyond. Thank you angela.
I absolutely love the girl that works there I think her name is Keily... she's always so pleasant and helpful. Thank you blossom Hill public storage for hiring your great staff
Super helpful staff and very satisfied with my unit!