Public Storage Self-Storage Units at 725 Capitol Expressway Auto Mall, San Jose, CA

I should have checked the gate hours, otherwise everything was good.

They store your stuff

Bill was awesome. He needs a promotion immediately. Great service. Great man

Property is amazing and love the customer service

Thank you, Bill!

Bill was great and very helpful! Thank you for making it an easy process.

Bill was amazing and was very helpful. He made renting super easy and quick!! Showed us multiple units that were clean and very informative about the property!

Pleasant service from the staff! Would use them again if I had the need.

Bill provided excellent service for our initial registration and storage unit inspection.

Bill was awesome very helpful

Bill was great. He made sure he was able to answer all questions we may have. He was very detailed and accommodating.

Everyone here is amazing and so friendly and helpful! I will definitely be back next time I have storage needs! Alana and Bill are the best!

Nice safe and clean place

I always see the only staff onsite, Alana walking around helping tenants. She’s alone deserves the five stars for being so helpful whenever I have questions.

Bill was great, took care of me and got me all sorted out. Easy peasy

Wow! Talk about making a horrible day get better. HUGE thank you to Bill to helping me make best choice on needing to move from a 5x5 unit into a 5x10. I had only rented it two days ago and my move hit a big snag….. I called yesterday and then decided today to make the change. Bill presented all my options and asked me questions to help make the best choice. Units here are clean and the site is very secure. Rented here four years ago as well. Again, Bill, you are the best!!!

Alana is super friendly and helped us a lot.

Alana was great in helping me out with setting up my rental unit. I would highly recommend this location.

Alana at the front desk was wonderful checking me in and letting me choose the best unit for me. Great experience!

Excellent service,

Great service by Bill

Great check in experience—Bill was clear and helpful!

thank Alana for the womderful help

Thank you for your customer service Alana was amazing

Thank yoj alana for her servic

Alana is great! She answer all my questions

Alana was great in helping me and my wife. Really awesome! Unit space is really nice.

We like the storage and Alana the person who helps us out is very accommodating.

Nice space, attentive staff Alana is very nice. A little pricey, but you get what you pay for.

Are the access hours still only until 5 or 6pm?

Alana was awesome great service

Bill was awesome at helping us find a good storage place for us!

Bill super helpful!

Alana was amazing thank you

Great experience renting a unit in Public storage. Alana is the best staff I’ve ever met. She’s very patient and thoughtful.

Property is clean and well maintained. Very helpful and friendly

Clean and convenient

Alana she is so Nice, kindly, helper and professional,

My wife and I had to store about a 2-bedroom apartment's worth of stuff, so we went on the hunt for a storage location. The Public Storage on Capitol Expwy popped up as one of the closer locations, and had very good reviews everywhere we looked. When we went to go check out this location and other places, this was our first stop and our last. The facility is great!! Mike and Nahid are super friendly and keep this place in great shape! We couldn't be happier with our storage unit. We paid a fair price for it and all with no hassle. It is now a week later and all of our stuff is moved in. We're in an indoor space, and out of all of the days we've been there (which have been the hottest we've had in the area for the past few weeks), the temperature inside was surprisingly cool. This was a big surprise to us and really sealed the deal on this location. If you need some storage space, come check this one out, Mike and Nahid will help you get what you need! We can't thank them enough!

Alana's amazing

Professional n kind n moving in today!

Alana, the property manager was always helpful and just a joy to talk to each time I went in. Renting a unit was easy. I would say that the only thing that were annoying is that the elevator would go out of service on occasion, but Alana does her best to keep things running smoothly

Alana was great she helped me with the ps app and showed me how it works she's amazing 👏

Bill was a great professional and very kind good service

Alana was excellent about following up on questions required for my previous employer.

Bill was incredible and I feel went above and beyond. Renting a unit because my schedule is so busy and I need temporary space between places until leases are signed. I didn’t have everything prepared correctly and Bill still made sure transaction finalized and I got back home for my meetings. Great service.

Bill was Beti nice and helpful. Nice job

Alana was amazing had a great experience

Thank u so much as a she is amazing

Clean unit

WOW! BILL WAS SO HOPEFUL AND PROVIDED THE BEST CUSTOMER SERVICES. Just checkout and can elled with Alana, service was great and all went smoothly.

Very professional and easy to move in/out. Felt very secure with my storing my stuff there.

This facility has been nothing but amazing. The customer service has been absolutely lovely. I would like to get a special shout out to Alana. She is the sweetest person ever and has helped me with any issue I have ever encountered. The team definitely takes the time to hear any concerns and are very welcoming. THANK YOU GUYS FOR EVERYTHING!!

Bill has been extremely helpful in updating the information associated with my account and has been helpful today and in the past getting the right size space for my needs.

If you're not doing with business with Public Storage you're making a huge mistake these guys are friendly the facilities are clean and the service is outstanding. I've been to about three or four different storage places and this is my last stop. Make sure you say hi to Alana she's a star! P.S. Great rates👍

Alana is absolutely amazing! Best storage experience ever 10/10

Alana is fantastic. Totally recommend this place for all your storage needs!

Bill is AWESOME! Went in to rent new unit and he was very helpful in making sure we got the size that was best for us. Very helpful, friendly and knowledgeable. Thank you, Bill!!!

Alana has the best customer service. She is a joy to work with... 🤗🤗🤗🤗🤗🤗🤗

Property is clean and well maintain. Felt like area was secure and staff was alway polite and professional.

Alana was a really great help she made my move out smooth I appreciate her time.

Bill was very helpful and informative. He made the process quick and smooth, that was greatly appreciated! Definitely would recommend the Capital Location

Bill was awesome and a very good help, makes me feel that’s my things will be secure

Alana was very helpful and professional, property was very clean , safe and secure

I've been coming here or years and has always been clean and convenient. The staff are always happy and polite. There's ample carts and parking. I'll be coming here till they don't want my money or I get a house. Don't think either will happen here so I'll be happy to keep coming back.

Alana is great and always helpful. The location is usually clean and neat. Having a great experience at Public Storage so far 🙂

Thank you for all you did helping me find the perfect unit to store thanks again alana.

Alana is great!!

Bill checked me in, gave me a tour and was super cool!

Bill made renting our unit the easiest process imaginable! If only Elon would come up with a clone machine… A round of applause for all star customer service 👏👏👏

UPDATE on 8/9/22: I’m truly thankful for the help from Bill this week! Long story short, I was having a difficult time with a delivery company to deliver my item to my storage unit over the weekend. Bill just an amazing person to work with and he went above and beyond in helping me out during this process! 😊 7/29/22: Bill is super helpful and knowledgeable! The whole process of renting a storage unit went so smooth and stress-free. Definitely will recommend to anyone who is looking for a storage space.

Fast friendly service. Bill was helpful the whole way through

Who calls peoples fathers to complain how she didn't like my language when I was fed up with her following me around everywhere? Alana does! Then PropBM acted like she had control over every public storage.. "in the Nation,".. sure lady..

Bill was a really great

Was here for about 2 years. Good experience. Alana is a great manager.

Bill was great to work with.

All smooth! Staff onsite is very helpful.

Thanks to Alana she helped with a smooth move out the property was very clean. Thank you Alana

Great place to store

Other than it’s so terribly expensive the experience was great. The customer service was amazing and the unit was clean and well maintained.

After shopping around for pricing and a good location for a storage. I found the perfect location. When I walked in I was greeted by a friendly smile by a gentleman named Bill. Bill was a tremendous help. Answered all of my questions. Very friendly and sweet. Thank you again Bill.

Great service from Bill

Excellent Service bill help me a lot !!!!! He is great

So far I like the property with a big help

Can’t say enough about Alana! She was absolutely awesome! I couldn’t decide whether to get a storage unit but working with her made it easy and I’m feeling very confident about my decision!

Wonderful services from Alana.

Front office personnel very polite and professional.Good marks here! Gate hours and available carts for this size of a facility did not work for me

Great experience. Alana was very helpful. Location is very clean. I'm happy to have chosen this location.

Angelica helped me today. Amazing service she deserves a raise!!

Angelica was a great help! Very knowledgeable and kind.

Angelica was very helpful and has a professional attitude.

ANGELINA WAS A GREAT HELP! SHE GOT ME A GREAT UNIT FOR A GREAT PRICE. 👍

Thanks Angelica for your help.

Angelica was amazing and helped us find our unit and was very friendly. App is easy to use.

excellent service by Angelica

Angelica helped me out 2day great customer service

Angelica was great and timely with her customer service, smooth and easy!

Angelica is very professional and always helpful. She goes out of her way to help my mother in law. We appreciate that.

Angelica helped me out great experience no issues at all and answered all my questions

Erica and Angelica are very pleasant and work hard to give great customer service.

Angelica, very kind and helpful.

Angelica, Steve and Michelle did help me a lot from here. And this is a well and clean storage.

Excellent staff and clean, well-kept facilities.

Clean safe and convenient location here at this location destiny helped with rental process is very nice thanks you

Angélica has been very helpful and gives great customer service!

Angelica helped me a lot with my payment there great

Angelica helped me and she was fantastic. Amazing and seamless. Highly recommend.

We have had nothing but an amazing experience at this location. Facility is extremely clean and the customer service is top notch. I'd like to specifically mention Angelica. She is courtesy, professional and very knowledgeable.

Never have looked into storage. Angelica made me feel at ease with my rental. Anything I needed she was quick to solve. Overall, great service

Angelica was the best. This Public Storage location is top quality and the staff is very friendly.

Today’s visit at public storage and this site is very clean and secure. While I was moving furniture I encountered one of the employees there and provided great customer service and friendly oriented. The storage room was clean and tidy with no damages and the floors were spotless. Access to smooth elevators and stairs and a great security system. Thank You!!

Eli has been really helpful with my movein. I recommend this place

Thank you Eli for keeping this place clean!

Thank you Eli for the great service

Eli was very helpful and made signing up for Public Storage easy!

Angelica and Eli are always helpful when I come by, you couldn’t ask for a better team 👏

Angelica helped us tremendously. Very friendly and accomadating. C. Herring.

The staff has been great. Only wish is that the hours were longer.

Eli the manager has always been nice to my husband and i. The only thing I am looking forward to is a little longer access hours

Angelica and Eli did a great job to setup my account walked me through all things needed along with helping me out whenever I needed it. It also gave half price for first month as promotion.

Eli is the best ,when we need help he helps us out and is always nice!

I appreciate how pleasant the staff is, helpful, and detailed.

2nd time I've been here at this storage place and Eli at the front desk has helped me with all questions. He is Great

Very clean and well kept. Have had my 10×10 here for 2 years, never any issues, very safe and friendly. Staff are customer friendly and are kind and helpful. Joseph is a cool dude and pleasant to work with and Angelica always has a smile. Highly recommended

Many thanks to Angelica for waving my monthly rent as I was only still there 1 day

This public storage has been so helpful and accommodating. That guy Eli is extraordinarily nice and I really appreciate him!

Eli was so helpful every time we came in. He helped us secure the roll up door and gave us tape when we needed it. The little things matter! Thank you Eli!

Great location, and great staff who care about the property's upkeep. Eli, the manager I mostly dealt with, is super friendly and basically knows who is coming and going on the property which makes it even more secure, of course not being intrusive to tenants. The only con is regarding the PS in general that the space they advertise is not really the size you get, so measure it before renting to know the size and avoid running into problems later, of course they do talk about this limitation in some note somewhere, but who reads all those small footnotes. As for access hours it is limited due to COVID at the moment, however I hope this would change sometime in the future. Overall a great place and convenient to access, deserves the 5 stars.

Came in today, Angelica was really helpful and knowledgeable regarding the sizes of the storage Units, as well as the fees. Will definitely refer my friends to this location.

Eli is always helpful when we need assistance.

Eli has been helpful with helping make storing easy. He helped me find a storage for my trailer at a close location. Always clean when I come over here

This place was very clean and organized and Angelica was a great help and very polite not to mention cute by the way. I recommend this storage place .

Angelica help us moved in and everything went good!

Great service by Eli. He was very helpful and patient with rental

The property manager assisted us with our space. Angelica is always super helpful and friendly as well. Location is also extremely clean and always spotless!

Manager Eli will give you the very best solutions for your needs .I've been renting here for years and it's always a pleasant experience during these times for all of us .

Angelica is amazing, shoutout to her!

Easy to rent and access. Excellent, friendly help when needed from Eli, the property manager. Thanks for a good experience!

Very helpful! Like seriously was so happy with the move out. The guy was really nice!

Service so far has been great!

This Public storage location is fantastic. The most helpful and knowledgeable employees and the managers are professional and accommodating. I have had a large storage here for 10 years. The location and is clean, secure and easy to access. I would like to mention the most recent employee who helped me. Her name is Angellica. She went out of her way to help me and was so pleasant and courteous. She really made me feel like a valued customer. That is rare in customer service these days. It was appreciated very much. I keep my storage at this location because the staff and location are top tier. Bring your business here.

Super friendly and flexible.

Very convenient location, clean and well maintained facility. The manager Eli is particularly kind, professional and responsive to all questions and requests. I highly recommend public storage overall but this facility in particular has been terrific for my storage needs.

Excellent customer service. Eli went above the call of duty to assist me in transferring spaces. 10 stars if it were possible!

Eli is amazing and is absolutely compliant with organizational policies and expectations but communicates in a non dictatorial manner. He surprised me by remembering my name and unit number also.

Eli, the property manager of this public storage place did an excellent job. He was very helpful and relieved me of my moving storage anxiety. Great manager! I am very pleased. Sharon

I had an amazing experience going into this location. Eli was able to help me select my storage unit and was very informative with every aspect of the process. I highly recommend this location for all your storage needs.

Awesome service. Eli really cool and really helped .

I've been. Using Public Storage for well over five yrs... they've done it again, Property Manager “Eli" with his knowledge and being so personable, during these uncertain times really made my day. When your happy your more productive. Clean, Friendly, Safe! I can't say enough, how pleased I am With this facility. Great job

Great service and very helpful!

Great place to store your items. Great staff, would recommend

Great storage place if you need to not stress about your time. Eli (property manager?) is excellent and seems to enjoy helping out others, which again make takes the stress away. Will definitely continue to use this pace as a storage.

Thank you Eli for your help with my husbands unit. The place is clean and service is great

Highly recommend this facility. Cleanest public storage I have seen, Customer service is awesome and the access is great. I've had my stuff stored in there for the past few months and everything has been very smooth. Security also seems to be very good in this location. Specifically Joseph and Eli have been a pleasure to work with. Thanks again for keeping my belongings safe and appreciate how professional you guys are! Will definitely use this facility again in the future!

Nice people and very clean.

Best one I've ever used.

I like the service and the property is clean, hours are good here

Satisfied with 3 years storing my stuff here

Eli was very helpful and informative, also very nice.

Eli was VERY HELPFUL and Professional. Service is 10 Stars 💯💯💯✨

Great job! Michelle was great she helped me get a big storage and a other storage for my mom so thank you so much!!!! And thank you Eli for helping me today

Eli was extremely professional

Thanks to Michelle and Sandra for helping me as there value customer for the last 5yrs. They always calls me and remind me when I forget to make payment on the time due my work busy schedule. They're are the best when it comes to customers service. Thanks again

Sandra is so great!!

El servicio esta excelente la propiedad muy limpia

The service is excellent. Michelle is nice professional.

Michelle was very helpful and made the whole process very quick and easy

Just checked in today. The service and team was amazing. Ty

Michelle and Sandra are always helpful and nice when I come in to the office. I highly recommend the Public Storage

Awesome service with Michelle and Alana! Friendly peeps!

Very nice.

I love the front desk, they are so helpful! Michelle went the extra mile and helped me change my online account! Always clean, and full of good vibes!

Michelle was cheerful and extra helpful. She was friendly and made it easy to set up my storage.

I want to thank Michelle for all of her help! She was very informative about the location, walked me through all the proper entry ways and even helped me when she saw I was moving my couches in by myself. I am so happy I was able to find storage here in only a few days and Michelle has had the best customer service since she called me when I applied for the unit online. Thank you Michelle!!

Michelle i love her great work 💖💖

Thank you Michelle for helping us and make the process go super easy!

Michelle was very helpful and friendly. She helped my daughter with her first storage rental. The facility is very clean also.

Michelle was very helpful today with my storadge unit in another location.. she helped me solve all my issues. She's friendly and helpful

Michelle was great!! Very helpful, detailed and friendly!! :)

Want to give a shout-out to Michelle. She is such a pleasant individual who is always helpful with questions I have. I take notice when I see her making sure that the facility is nice and clean. it's appreciated. :)

Me gusta este lugar por que la mujer que me atendio es muy amable ayudando de la mejor manera a los clientes matiene el lugar muy limpio gracias señorita MICHELLE

The property manager Michelle is always very helpful. The property is always clean I would recommend this property to my family and friends

Overall i had a great experience.the woman behind the counter Michelle was informative and courteous to me and my father.she showed us around and explained in detail my options that were available to me.she even helped my father and i choose the right kind of boxes and supplies that i would need to make my transition into my unit easier for us.i thought the lock was expensive but she assured me it was cheaper through public storage than other places.she was right.i will continue to use ps and will recommend this location to my family and friends.

The property manager Michelle was beyond helpful. She always seems to go out of her way to help me out. Thanks Michelle

The customer service here is great they're really friendly and very helpful they go extra mile to help you Michelle is wonderful she always has a smile on her face even when she's not feeling well she's so friendly and very helpful. We're welcoming personality and makes me feel very comfortable I wouldn't want to store my stuff anywhere else

Michelle was extremely helpful with me. I’m confident with the save I rented. Thank you

Very friendly staff, especially Miss Michelle😊😊😊 From the very first time we met her, she's been so helpful, informative and very kind and accomodating. The best kind of service we all look for anywhere and we really appreciate it all. Units are great, except for the rent but other than that its been great.

Very welcoming attitude with professional appearance. She keeps the place clean and follows guidelines. Customer service skills are GREAT ! Thank's Michelle , Happy Holiday's ! 🎄😊

Michelle is ALWAYS awesome and available to help. Facility is very clean and maintained well. Highly recommend this location for your storage needs.

Muchel is the best helper ever thank you for all you guys for always so good to me Thank you so much

Awesome experience ! Michelle was super nice and helpful . A+

Michelle was huge help to my wife and I. Whenever we needed assistance she was able to help us and very supportive.

I was looking for help and they were about to close but Michelle was Extremely kind and helpful. She came out of the office to help me find a cart! She went above and beyond her duties to provide me assistance! Highly recommended storage facility!

Went in to setup a storage unit and Michelle was super helpful and informative! Showed me the available units and was quick to setup everything! Great job!

Friendly service from Michelle and Daisy! Great space and affordable!

If you're in need of extra storage for those summer toys you've purchased this year, or clear out the guest bedroom for an actual guest, or just downsizing to a smaller home and can't decide what to get rid of..my suggestion is Public storage. I was confused about the whole thing. The women in the office answered all my questions about promo's and the right size storage I would need. Got me to the perfect storage at a great price. I even got all the supplies I needed. I have to say I wasn't expecting for it to be the highlight of my day, but she walked my through it with a smile on her face that was contagious. I actually had fun. The facility is very clean and well maintained. So when you're looking for that extra storage, I recommend to go to the Public Storage on Capitol Expressway and talk with MICHELLE! Again THANK YOU Michelle, you're fabulous.

Michelle was very help and got me a unit really quick. Awesome

Michelle and Daisy were awesome. Very helpful and exceeded our expectations in every way. Thank you ...

Michelle. -- Very imformative And helpful, took her time as well.

My time here at public storage was a great experience. Thank you so much Michelle for you great customer service. You were the best!!! I will be telling friends and family to come here for any of their storage needs. I appreciate everything you did Michelle!! :)

I was looking for help and they were about to close but Michelle was so nice she actually came out of the office to help me find a cart and was super helpful!! She walked all around the property to help find me a cart.

Super friendly staff at this office, very helpful as well! Great customer service! Made the whole process very easy!

Michelle and Daisy are the best ever!!! Helped me with all my storage needs

Michelle and Daisy made my move in easy. The property is kept nice and clean.

Very nice storage units, Michelle and Daisy were very helpful! Great prices if you reserve online first.

I just want to give a Big shout out to Miss Michelle & Miss Daisy for there kindness and help all the times I go in there , th go above and beyond any job description I know, all I can say is THE WORLD NEEDS MORE LADYS LIKE THEM 😉thank ou and GOD Bless Sincerely Mr. Salazar

Thank you Daisy for being so friendly and welcoming.

Michelle and Daisy are a great asset to this company. They are motivated and are knowledgeable with pricing and availability. They helped my family find the right sized unit and location. I recommend renting from this location. Thank you ladies!

Great storage. Michelle is very nice and professional.

I love you both Michelle and lovely Sherry

Michelle and Daisy were very helpful made the move easy

I love the customer service here at this location!!!! Especially Michelle she's very helpful and upbeat all the time!!!! I've never had a bad experience yet!!!! Thanks Michelle!!!!

We visited here for storage need. Michelle is very experienced and find us some alternatives especially those with some promotions. Her friendliness and knowledge impressed me, though storage here is so expensive without many choices.

Michelle customer service is excellent!

Michelle was incredibly helpful and the process was easy and simple. She definitely went above and beyond normal customer service

Michelle and Sherry were very friendly and helpful! Made my experience fast and efficient! Thank you for hiring such customer oriented employees! Happy with my choice to pick public storage!

Amazing customer service Thanks Antonia and Joseph for all the help!!

Had a great experience here.

Awesome staff, friendly, and helpful

Mitchell was so helpful great customer service pleasure doing business at this location !

We just had the best experience with renting a storage unit at the public Storage 725 west capital expressway San Jose ca. The rep Sandra Vargas she was very helpful, nice and patient. Sandra has great customer service and leadership skills. I would definitely recommend going to this location because of her. Thanks Sandra for all your help.

I must say This new property manager has the property well maintained and clean unlike the last one she Does things in a very quick manner its awesome . came in the office was greeted with welcoming manner , mentioned about the hallway lights near my unit . in less than 15 mins She was changing out the light bulbs and putting on new ones . Thanks Cody Keep up the good work 👍😊

Home sweet home

Michelle was great and super helpful.

Just want go say thank you for gohr help and great costamer service i appreciTe you i muzt say the world needs more peoe like you thanl gou and GOD bless. Bobbie Salazar

If you had asked me to review the Auto Mall location back in Dec 2018, I would have given this review no stars due to a young woman who was extremely rude and indifferent about acknowledging you as a customer/tenant. God, I hope she's gone... haven't seen her lately, not that I ever did before except for the one time. I've been with PS for over a decade and I rarely interact with the office, but had to when I went to purchase a bundle of boxes on 4/12/19, Sandra V. helped me with the transaction. Sandra a very professional, friendly, and personable. She advised me that there was a change in the management and I can definitely notice the difference. I'm just hoping and praying that this lasts! The ground are clean, but sometimes the last building will need some sweeping now and again. I haven't had to hunt down any dollies in my last 3 visits last week which is a BIG plus. The indoor facilities seem very secure and I trust my belongings here.

The office hours are listed for this location but what are the Gate Operation / Customer Unit Access Hours?

Nate was friendly and super helpful. I love the experience he gave me.

Was well taken care of by Cody. Thanks for all the help.

Nate was super friendly!! He’s honestly so sweet and is super understanding of storage needs. 10/10

Nate was super friendly and helpful, and found us a unit that was less expensive than the one we'd been looking at. Facility feels safe and secure.

Nate is the best! Super friendly and very helpful!

Nate is awesome, very helpful, best customer service.

Nate was so helpful. Very straightforward and pleasant experience. Highly recommend their service here.

Shawn and Nate were super friendly and helped me tremendously. I would recommend this facility to anyone. Thanks guys!

Shawn was amazing and very helpful. She was very knowledgeable and kind. Made me feel like family. I would definitely recommend renting here. Felt very comfortable talking to her and asking questions.

Upon review on the property ( Great location for me ) with the Manager Shaun, found the place to be clean, accessible and she worked with me (great customer service) on options as to unit size/pricing and no pressure at all to sign up. I felt comfortable to leave my belongings thus I signed the paperwork, move in my stuff and glad I did ! Thanks Shaun

Nate is super friendly!! He’s super helpful! I love seeing his smiling face every time I come in!

Shawn was so sweet and helped me find the right fit for my items. The property is so well kept.

So I was curious about renting a unit at public storage and I went to a few of them but this one stood out. I was helped by a representative named Shawn and she was the friendliest and most professional service rep I dealt with while looking at public storage. She answered all of my questions and helped me out more than any other public storage rep. Highly recommend this location and this rep.

My storage unit along with some dozen others was burglarized sometime between Aug. 22 and Aug. 24. In fact management said it happened over a period of two days before they contacted me. They insist they're not liable, but when they claim they have security (gate codes, elevator codes, security cameras at both locations, motion sensors, etc.) how can this go unnoticed for so long and no one be caught? To make matters worse, they reduced the hours you can access your unit using a misleading claim of "technical difficulties." Further insult to injury just this morning they notified me they're increasing my rent after just a few months. Btw, the police that created my police report told me he has visited Public Storage many times due to burglary reports and recommended me moving my stuff ASAP to another storage management company.

Nevermind!!! I was asked to give this place a 5 star rating when I rented my unit 6 HOURS AGO!!!! Which I did. I was also told the hours for the access gates were until 9pm, so I had plenty of time to start loading my unit. When I arrived at 5:58pm, I was told the gates were closing at 6pm and I was not allowed in. So on my FIRST DAY RENTING THE UNIT and with a truck FULL OF STORAGE ITEMS, I was not allowed to get into the unit that I had rented just 6 hours earlier. This is all after I had to surprisingly pay $45 worth of “administrative fees” and forced to buy a lock from them because we are only allowed to use locks they provide. So SURPISE!!! You can’t unload your items, even on your first day, and you have to pay a bunch of hidden fees. I just vacated a unit with another company to go here thinking it would be great to be closer to home and save some $$$. If this is what you’re trying to do, don’t bother. Grass isn’t always greener on the other side I guess.

Lilliana was helpful and efficient and made getting my storage super easy!

nate was very friendly and he was able to get me a really good deal. i would reccomend this facility a thousand times to anybody

Lilliana was very helpful. Made my first time renting a storage space very easy. Will definitly come here again for my storage needs!

Lillianna at the front desk was so great! Super knowledgeable and went through the options and details with me. Great customer service! Thanks Lillianna!

Lilliana She Answered every question and was very helpful and professional.

When first walking into the facility Lilliana greeted me with a friendly smile and helped me to find everything I need for my storage needs She was very detailed and i would definitely recommend storing here .

Nate was super friendly and helped us find the perfect space for our needs!

Lilliana was helpful with my getting my storage !

The front desk person was rude and obviously hated her job. The elevator wouldn't work and instead of trying to help me figure out the problem she told me we would have to just carry our couch up the stairs instead. If I wasnt in a time crunch I would've gotten my money back and gone elsewhere.

Lilliana was very professional and helpful! Thank you!

I had researched all the nearby storage facilities, and this location seemed to have the best reviews. After visiting and talking to Lilliana, I can see why. She knew exactly what she was talking about, gave me several options, listened to what I was looking for, showed me a unit, and that was all I needed to rent a unit! She even told me I could get a better rate by logging into their site from my phone and securing a reservation. Lilliana is awesome!

Liliana is not just pretty but very helpful and accommodating as well.... Your company is lucky to have her... More power!

Mike and Lilliana are wonderful and always helpful!

Good location

We are very happy with storage place. They are very flexible and accommodating.

The property manager Mike is very helpful with his customers so if you ever need anything don't hesitate to talk to him because he is willing to help anyway he can.

The property manager Mike is very friendly and helpful

Bertha & Mike are so Awsome!!!! They helped me out in alot of things!!!!

Mike very good employees always help me

Mike has always been helpful when it comes to my storage needs and payment. Have came back to this location a few times because of the great service!

Mike is very nice man .every time I need help he always help.good customer service

I came in the other day to get information and pricing. Bertha and Mike were very helpful and I will be using their facility. Very clean and welcoming.

Mike the manager is wonderful. Very helpful and bends over backwards to help you. He deserves a big raise!

Mike is awesome. Always very helpful.

Good customer service

Stephen was a great help with my storage . Great customer service . Made sure that I had everything I needed .

Wonderful customer service will help you with anything you ask

Good customer service. And good location close to freeway and shopping center

Great customer service

Mike and Stephen are the best on help my wife and I with everything and very helpful and knowledgeable

I had Storage at other location but I always come at this location because mike give me the best customer service

Mike is the bomb! Ask him for anything, very helpful.

Seeing Mike in the office always makes my day! He always provivedes EXCELLENT customer service. I was bummed out when I went in to pay last month and he was not there.Thanks Mike for being your awesome self ! Patricia D Sept 15 2017 edited my already 5 star reveiw

Mike was a very helpful person to customers and has a good outstanding character. The way he entertained and coached the client. Hes been helping me for about 10 years. I recommend Mike to help you because he is an amazing worker -Virginia Monelo

Mike is the best! He made it happen for me

I have been a customer of this storage for over a year now and I really like the way Mike treats people. He is extremely friendly and helpful. I hope he continues with his excellent customer service. He is great!

Cool storage units

Mike is great, thank you, great location!!!!

Mike did right by us through good and lean times for 10 years. The rents here in a central San Jose location are​ the best that we found and was really convenient for us no matter where we lived in the South Bay when we lived there.

Mike is great ! Thanks Mike for all you do

Ask for Mikey! He helped me save so much money by downsizing to a smaller space by buying all the same size boxes and getting the most of my space. Thanks Mikey!

Mike is friendly and awesome

Great location I love the service!

I went to a few storage to locate a storage thats right for me. I got the run around until I found MIKE at Capital Expressway Public Storage who took the time to call me back the next day unlike others when you need assistance. He took the time, has the BEST personality, & EXTREMELY HELPFUL! Thanks Mike for going "ABOVE & BEYOND" for me~ CONSISTENT hard working GOOD natured people are hard to find these days~

Mike's awesome

Good location close to highway and good customer service

Mike the manager, does excellent job, give him a wage increase, or make him your CEO.

Mike is friendly person caring about a customer honest and easy to get a long with

Me and sister rented a storage at this facility. Mike was working there when we rented he made my moving easy and had the best customer service and knowledge about storage.i recommended to everyone

My parents have a stoarge at and Mike has the best costumer service.

Mike is the best helper ive ever encountered, couldn't have done this without him.

Mike had the best customer service always happy

Hey I have been with public storage FOREVER. At least 15 years. Your manager MIKE is the BEST he is friendly and treats everyone with such RESPECT. Don't every loss him.

Mike and Mikey were such a great help moving in and moving out making my experience here fantastic and I would highly recommend this property for its great location and excellent customer service ,thanks to the Mikes for making this experience as easy as possible!

We are moving to Washington and need to store our stuff. Mike was super friendly and helpful making this part of our move very pleasant. I highly recommend using them for your storage needs.

Mike has excellent customer service!

Outstanding service, Mike the manager, made us feel great!

Mike does excellent service

I came in and was going through a very hard time in my life and Mike was very kind and helpful and my friends have recommended him to me and numerous other people he is a really really good compassionate worker you're very lucky to have him as a employee

My brother and I were already in over our heads with our unexpected move; while getting a public storage location MIKE was so helpful and was so great with helping us out. Although the move was difficult, dealing with Mike made things a bit easier. Great guy!!

Mike is always courteous and helpful. Have been pleased with the service.

Mike is great guy. He is always attentive and helpful and gives out helpful information regarding the storage questions.

Excellent Customer Service in this stressful time of moving ... Thanks Mike for making it Easy to move 😃

Mike is amazing he's been doing a great job helping me for the past 5 years

Mike is excellent service always a greeting smile thanks

Mike is good worker and he is always happy and a nice person

Good service bro

Perdro was a great help. Very friendly and smiled a lot. Go see him.

I've been with public storage for almost 6 months and Mike does an awesome job over there. Always get help when it's needed and if you need a storage talk to mike!

Absolute loved the place. Mike and Alee helped me and made me feel welcomed. Hope you enjoy them as much me