Public Storage Self-Storage Units at 10701 Arrow Route, Rancho Cucamonga, CA

**** Oops… Something I forgot to mention in my last post, that was a real irritant. I was NEVER NOTIFIED of the Increase in rent. The way I discovered the increase was when I went to make my credit card payment. As I checked out my charges was when I noticed my Public Storage monthly rate had increased. That is NOT a REASONABLE method of conducting business. The old saying is true ***“Buyer Beware” **** Public Storage will lure you in with an attractive price (don’t buy into it!!) to capture your business but shortly thereafter they will hit you with a substantial monthly price increase and you will be hit with these increases frequently. In August 2022 our rent was $237.00/month 9 months later (May 2023) they upped our rent to $331.00/month. I even asked corporate if they would hold my rent at the lower amount for more than 9 months (hoping for the normal period of 12 month) , with in less than 24 hours they came back with an emphatic NO. Consequently I am going to have to find another storage company who will not try to take full advantage of us. I have NEVER had a storage company raise my rent in less than a year and many would not raise it even at the year anniversary. STAY CLEAR of Public Storage… look for a smaller privately owned facility… they are more apt to work with you.

Very nice and clean. Friendly staff.

Good workers

I had an awesome time moving in, christian was helpful and knowledgeable with the property made everything easy peasy. Property is clean and the storage building has ac which is a plus since it’s going to be a hot summer. Highly recommend storing here.

Alyssa had great customer care and explained everything to me very thoroughly!

I noticed only reviews with 5 stars receive owner comments so I won’t expect to hear from the owner of PS. I started at $99 for a 9x10. It went up as high as $260. They reduced it to $180. Moving out. This is highway robbery for empty space. Inflation could not have caused this type of increase.

Do not store here if you want your things to be broken into and if you want an increase of 83 dollars every 6 months. Not to mention they do things that are not in the rental agreement. They have employees work there that are on their phone when I come in every time. No one is in the office and they have 1 person working at each location and have had staffing shortages for 3 years now!

I will be moving out as they raised my rent from 154 to 208. Gate is always broken which is why there was a total of 21 break ins in November, how upper management treats their employees is saddening. One person at that big location seems very careless on Public storages end. Treat your customers better and employees!

They lock you out of your storage when you have a late fee which is illegal in the state of California , they inform you full balance has to be paid to stop auction when that’s not legal you just need to pay your rent. My mother in law been storing since 2008 and there are these policies that they never informed me when I moved in.

It was the easiest and fastest service I’ve ever had! Thank you Sky!

Super friendly staff, the place is clean and well secured. Going through the gates without having to get out of the car (using their Android/iphone app) is convenient. We rented here before but now we're back because we could get a good deal on a unit that's 50 sqft bigger than our previous unit elsewhere, and inside, and climate controlled, and only 2 dollars more.

Sky was very helpful and patient about my needs. I really appreciate her going above and beyond for my picky needs.

Had such a great experience! Sky is amazing! She has exceptional customer service! Would definitely refer others here!

Clean space, quick service

It was all great until we got broken into and 5 months later the “footage” cannot be found. Yes they give great prices yes they are friendly. But never help if your values ped get stolen. they give you the run around “oh I’ll check”. They have had numerous break in but they don’t post that of course. And there was a whole investigation but all they did was give you a new lock free for their error on surveillance. And put up more cameras that don’t get monitored 24/7.

I walked in and sky was more than welcoming . I rented her due to her customer service skills and kindness

Sky was very professional and helpful through my moving process , HIGHLY recommend this property especially if you want to feel valued as a customer. Great asset to your company!

I hate moving and everything that comes with it but getting the storage was the easiest part thanks to Skyler, was amazing! she was welcoming, kind and took her time to go over everything, what a great asset to your company. Thank you for all your help! The prices are great too!

Skylar was absolutely amazing and friendly. Helped me through everything step of getting a unit!

Sky has been amazing and very helpful this a great place for storage!

Great mobile app. Easy to get in and out.

Sky spoke very well has a great personality and knew a lot about the storage.

Staff is great! Manager Sky is super accommodating. She is always so friendly and respectful. She works hard to fulfill the needs of those storing there. I've had great experiences with all the staff. Location is clean. There was recent theft at this property and others near by. Management is taking further steps to ensure the comfort and security to their tenants.

Sky was so professional and quick to help us in our time of need! She was so responsive and offers a lot of information. Very knowledgeable and helpful! She has a great personality with a beautiful smile that makes a stressful move so much better :) happy to be in this property!

Sky was very accommodating very nice and beautiful personality!!! Storage is nice and clean.

Sky was more than helpful and friendly.

I must say that this public storage rocks I had the fortune experience of dealing with the manager the property manager and she was delightful not only was it painless it was very quick and easy she taught me how to open the gate with my phone .. never have to remember my pin code for the gate. On top of all if the great services and Amenities she even gave me her phone number should I require further help . THIS STIRAGE PLACE ROCKSSS.

Property is very nice good prices. Sky and Jenna are nice and office is nice and cleaning. Have good security and individual gate codes. In a nice área

Went to location it is super clean , Sky was very welcoming and super helpful. Recommend location good prices and friendly staff.

Absolutely amazing costumer service from Sky! Very clean location

After 3 months raised my rate 60 bucks and elevator is always broke. Leaving this place as soon as possible!!

Sky and Leisa were very helpful when I came in the office. I needed help with my account and they jumped on with hesitation. Thank you for the help

Sky provided amazing customer service.

Today was an amazing experience with sky in helping me find storage for my daughter. Facility was very clean and air conditioned. 10/10

Had to move out and sky was able to help me out has a really positive attitude.

I’ve had the best experience with Sky, the manager here!! Not only was she totally professional, but she was a such a friendly face to do business with and she went above & beyond with helping me figure out the move in/move out process. She definitely helped me get the best deal for my money. This location was also super clean, the indoor units are nice and AC’d, and I always felt safe going into the property with it being both monitored and gated. 5 stars!!!

I just closed out my account with this location, we had a unit for the past 15 months. We had no problems, everything was very clean and our unit was never disturbed. When closing our account, Sky was so helpful and kind and made the process quick and easy!

Skylar R. the manager and her assistant Jennalle T. went above and beyond to accommodate my needs. I would highly recommend using this facility. Thank you, Bev

Property was very clean and well up to date, the property manager Sky was very helpful on finding the right storage that fits me best. Gave me all the information I needed and gave amazing customer service

Been storing here for 25 years. Today I came in to the office for the first time in at least 10 and the young woman was so helpful!

Great clean facility.

Called about pricing and Jenelle was very polite.

Called due to a rent increase and Sky was so helpful and put in a request to keep my rent the same and got approved. I love that she was able to help me out especially at a time like this.

Literally saved my entire day! The staff was friendly and efficient and make the process super easy.

I didn’t end up storing here cause I didn’t need the space after all but I was very impressed with the cleanliness and professionalism of the workers there. I highly recommend anyone planning on storing to store here since they have ac in the buildings. So it stay nice and cool

I have used this facility for 12 years and remain happy with everything. Inside the building is climate controlled and my goods are well protected. The front office staff are always pleasant and accommodating.

Every now and then Public storage tries to increase the price of my unit. When this happens Sky is always there to help keep my rent the same. Thank you Sky!

Went in to make a payment with sky and encountered the best customer service.

Just spoke to Sky and she was very helpful, great employee!!!!

This Storage company has exceeded my expectations!!!! Dylan and all staff have been Amazing! Highly recommend

What an amazing experience, honestly what great service from Dylan who assisted my mother and me through the process. So patient, friendly and polite with us which matters to me a lot as my mother is older. He truly went above and beyond to help us as we looked at the sizes of storage units. Let us decided without pressure and was just so familarized with the services and products they offered, I was beyond impressed. This location is clean, well lit, spacious and well maintained, I highly recommend it.

I would like to give a shout out to the best property manager Sky at Public Storage in Rancho Cucamonga on Arrow. Sky goes above and beyond to give the best customer service. She works hard at her job. I have seen her go out and try to fix anything that has broken, I have also seen her work with customers that are difficult and rude, she keeps her composure and stays professional and polite. I love her customer service skills. This facility is also kept very clean. Thank you Sky!!!!

Property manager Sky was very professional and helpful.Very straight forward and customer service she provided was amazing.

Sky was fantastic, walked me through the facility and explained everything, very helpful. Clean facility and storage units, lots of safety/security features, great location, reasonable prices. Carts and dollies available, climate controlled. It's reassuring to know I can call Sky with any questions. Great employee!

Sky was very nice and attentive and helped me make a reservation for my space. It was the best customer service encounter I’ve ever had.

Sky was very helpful with helping me set up the app... Very sweet employee and can turn someones bad day into a good one. Thank you Sky for all you do.

Sky was extremely helpful and attentive addressing my concerns and helped me resolve it immediately. Thank you for being professional and understanding! She is one valuable asset to this branches business :)

Great service helped us with renting at another location

Clean, safe and great customer service. Thank you sky for helping maintain my long term tenure.

The person who stood out was Skyler assisting me in a professional attitude and Care . Keep this individual on staff

Sky Is the best always very helpful thank you sky.

Mya helped me with the process of renting out a unit, showed me the unit, and explained everything very professionally! Will definitely be recommending people here with how great of a work she did. On top of the professional service, the units looked clean, well kept, and looked like a comfortable place for me to move my stuff!

I was very happy that Sky got my increase back down to market value price thank you

Very accommodating staff Sky She is great

Sky was so professional and polite. You have a really good employee in her. I hope you treat her well.

Sharon & Christina are awesome! Great customer service and they've been honest and upfront about all the policies and costs which is awesome. No surprises here 👍

Sky is nice great place

Sky was awesome. Very helpful and knowledgeable.

Skyler was very nice and helpful

Great location wonderful customer service. Sky went out of her way to help me out with my account. Definitely would recommend this location.

Sky, the property manager went over and beyond with her customer service..

Sky gave the best customer service ever.

This location is so clean and well maintained! The space and lockers are very secure, and Dalelisha was a delight in getting us set up with our new unit. She ensured we had everything we needed and even took the time to go through our questions.

I've had my storage unit here for years, the manager - Christina - is the best public storage manager ever I've dealt with and I've to been to many of these locations. I would definitely recommend this particular location for longer term storages. *****

Had to get a storage last minute and Christina helped facilitate that. She explained everything thoroughly and got us the right size storage the same day. It’s been a week and everything seems to be great.

Christina is fabulous!! She helped me transfer from one unit to another with ease! She explained everything clearly and was the epitome of what customer service should be!!

I had a great experience renting space at Public Storage Arrow Hwy branch. Christina couldn’t have been nicer and extremely helpful. I can’t thank her enough. It made my move a lot easier and less stressful.

Christina was such a tremendous help to us. Walked us through everything we would need for our move and how to pack our items into the unit. She was very patient and kind!

Great experience Jessica was awesome

Christina has great customer service and I greatly recommend this property

We are new to Public Storage and it was a very easy process to set up our unit with Sharon!

Christina & Sharon are always polite & helpful.

Christina was awesome! Great service and friendly attitude:-)

BEWARE!!!!! ROBBERY-!!!!!!! DO NOT COME HERE###### NOT SAFE&&&&&&&THEFT!!!!!!!!! My unit was just broken into within the past week ( unit was only rented for a total of 23 days). As a previous comment mentioned, lock was fully intact and still usable as the thief's locked the unit when they left. More than half the unit was stolen and the rest was ransacked, I am absolutely devastated. Police arrived and completed a report and due to value will have detectives investigate. However, the staff comments or the lack of interest in the whole situation was disturbing.

came to pay bill. signs sys they'll be back at 4:13. Its now 4:22 and they're still gone. why?

Excellent customer service from both Christina and Sharron...- Denise

This is the place to rent! Christina will take the best care of you, she is so knowledgeable and welcoming. Clean facility and friendly people!

Christina and Sharon are the absolute best they really helped me choose and decide what space and size I needed couldn't thank them enough

Christina was very professional and helpful and made our move into the storage very easy.

Christina and Sharon are great! They are always there to help with anything I need and always provide excellent customer service. Good job!

I spent many hours researching the best place to store my belongings and this public storage location was the one that had the most consistently high results. I kept my belongings here for half a year and had a perfect experience. Christina who works here in the office was so wonderful and helpful every time I needed to access my storage unit. The units were impeccably clean and well maintained—cleaner than most people’s apartments! Access hours are generous and the entire process of storing my belongings through closing out the unit was a piece of cake. And the area is super safe. I am so glad I chose this location. Thank you Christina for keeping my belongings safe and secure!!

Christina is great! Perfect customer service! Friendly & professional!

Christina was such an amazing help during these “unprecedented times.” She helped me find exactly the unit I needed. Clean facility, excellent staff!

Outstanding customer service. Christina was very helpful in assisting me with unit selection and materials Thank you Christina👌

Convenient

I got double the storage for the same price as the place I was previously using. Always clean, and the staff is always very helpfull.

Christina is the best! Thank you so much for your help! 👍🏽👍🏽😊😊

Christian is awsome she help me out with gettingme a bigger storage room she friendly and keep prperty clean.

I actually called the Ontario location first, but they did not have any large units available. However, the Rep was kind enough to check the Rancho location for me. He held the space for me, and I ran right over! Sharon was AMAZING! She was very helpful, and the units are clean! I highly recommend you check them out if you need to store some things.

Christina and Orlando were amazing, they helped me out when I was in a hurry. Great customer service. I recommend this location for anybody in the area. Thank you again guys.

Christina and Sharon make an amazing team. They are highly efficient, and are always pleasant, respectful and kind. The facility is immaculately clean and in excellent repair. It is also safe and very secure. I actually felt sad when I closed my account. I felt as if I was saying goodbye to good friends. I highly recommend this particular Public Storage site.

Orlando did great showing us around we really appreciate his help! Thank you Orlando =))

Christina provided amazing service! She took the time to show me all my options and help suggest what will work for the about I had to store! Very competitive pricing with the storage in the area but I do feel extra secure within all the procedures they have in place! I’m very satisfied! 😁

Christina and Orlando, thanks so much for the amazing customer service and for keeping the property clean and safe!! 😊

Sharon is super cool and is extremely helpful! Great storage facility.

Christine was Very Very Helpful ,,,Great Lady .

What a personable professional team...Christina&Sharron!! They take our needs to heart. They make us feel safe&special whenever we pop in. They even called with a followup from a comment I made a year ago to let us know when a larger storage unit was available (5 feet) next door to the unit we wanted to move from.

Awesome Lady , Thanks for your Services....

Love this place! The ladies are awesome! Shout out to Christine and Sharon for being so helpful!

Christine N Sharon R Awsome

Staff is fabulous.

Cristina has giving me a great customer service. I have been a customer for 5 years.

Sharon was a great help when I came to the property I would definitely recommend this place to my friends Excellent customer service.

Christina was so friendly and helpful.

Christina has awesome customer service!!!

Christina offered us wonderful customer service and resolved and issue for us with some great options which we took. Great location, secure and clean. Highly recommend!

In times of uncertainty and personally having to deal with being displaced for the 1st time in my Life, Christina made this awkward transition an Awesome experience... Cristina honored the online special rate until I could secure it. She was extremely kind, helpful and professional. Thank you Christina, I appreciate your support...

Thank you very much Sharon

Christina was very helpful! She took time to safely show usa few lockers to meet our needs. Thanks Christina!!! You made the process easy

Sharon and Christina are great! Very friendly and professional!

Christina and Sharon were such a big help during all of this craziness. It was so easy to reserve and rent my space and the property is so nice and clean. Thank you Christina and Sharon, I’m looking forward to my stay!

Sharon and Christina are amazing

Good job

Christina was very professional in helping us downsize to the correct size unit that we needed. I would recommend anyone looking for a storage unit To give Christina a call at the Rancho Cucamonga store.

Christina and Sharon have been very helpful with my storage needs. Thanks for everything!

See update below for move out review: Sharon was the reason we rented here - great experience, clean facility, and Sharon was super helpful. She ended up staying a little late since we were pressed for time and that was really considerate and helpful because we were on a time crunch with moving. Knowledgeable about the property, all the amenities, how it works, and reasonable rates for what we got (climate controlled, etc.). UPDATE - Christina helped us move out by CALLING about a bedframe item that we left in the unit by accident....what a LIFESAVER! This facility is really managed and operated by am awesome team - thank y'all! Thanks guys!

Sharon gave excellent customer service and Has a great personality! She made everything super easy going and fun! Definitely will recommend others to come! 💯

I love coming to our storage because Sharon and Christina are the nicest people we know. They help us with anything we need and are so friendly. They are like family and we love them. I’m glad we found this place.

Christina was very helpful in getting the best price for the unit we wanted. Very friendly and knowledgeable.

Sharon was awesome, went above and beyond. She even stayed a little later to help accomedate our push for time. Facilities are clean, and streamlined. Highly recommend.

Great service Christina

This has been a really great place to store our things. The staff are always attentive & very helpful. I count Sharon & Christina as family ♥️.

Sharon was a delight .. was greeted with great attitude..

Okay.

Sharon and Desiree are the best. The customer service is great and I suggest coming to Public Storage in Rancho Cucamonga anytime you need a storage unit.!!!!

Jessica was so helpful, friendly, and fast! Great service and clean property.

Delightful fun, wonderful service, and awesome deals made the service so very much worth it!

Christina was very informative and really nice! Place is clean with easy access. I feel very secured leaving my things here! Highly recommended!

This Public storage is a very well ran clean and efficient storage facility here in town. I had to switch from a smaller unit to a larger unit. Staff is very helpful friendly and professional especially Christina who took the time to discuss options with me and is very accommodating given the situation. Thank you!

Came in for a last minute rental and Sharon was awesome she helped me with any questions I had and made it easy for me. Was very friendly and always smiling.

Sharon and Christina are the best customers service on point

My representative was Sharon. She was great! Customer service par excellant. Very informative and personable. The kind of person rarely found these days. Also, the units are awesome and very clean.

Christina and Sharon provided the best customer service during my time with them. They were always friendly and genuinely helpful. This location will have you in good hands.

I had a great experience, Christina was very helpful, knowledgeable and her expertise was overwhelming. Thank you

I Rosie Knighten. Visit Public Storage on 12/17/2019 Needed boxes. To ship Christmas gifts out of state. For the holiday ,with the assistant provided by the employee of the month of December. In my opinion Christina your employer at 10701 Arrow Route, Rancho Cucamonga, CA deserves to be that recognized employee. For she went above her mean in supporting her customer Rosie Knighten. She took a medium size box. Altered by cutting all four sizes. Giving me the opportunity to pay for lesser height. Once I go to Post Office for shipping a gift to the Midwest. I paid $ 45.00 today For Shipping instead of $100.00 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Thank you so much Christina for benign thoughtful enough to make a difference in my time of need. All of these special star ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Are for you. HAPPY HOLIDAYS TO YOU AND YOUR LOVE ONES. YOU SURLY ASSISTANTS ME IN A VERY HUMBLE WAY. MERRY CHRISTMAS & HAPPY NEW YEAR IN 2020 CHRISTINA❤️

Sharon was a huge help, would definitely recommend this public storage.

Sharon and Christina are amazing! They were really helpful and made my transfer to another unit super simple.

Chastina was very professional through the entire process. She led me through the facility to my unit highlighting the entry and exit points, how to find my way around once inside, how to operate gates, elevators, etc. Great person representing Public Storage.

I spent about a week searching for the perfect storage unit and kept coming back to this Public Storage. I finally reserved a unit and went down there. The price for the size I needed was by far better than all the other storage facilities in the area. Sharon greeted me at the front desk and gave me a tour. The place is immaculate. Not one piece of trash or even a leaf could be found on the ground. She explained everything up front to the point where I had no questions once she was done. She was awesome! I went around 9:30 and was moving my items in about 20 minutes later. She made the process quick and easy. If you need a storage unit stop searching. This is the place! And if you’re lucky you’ll get Sharon to help you out as well.

My experience was excellent sharon was very helpful throught the whole process thumbs up

Ladies are always upbeat and extremely nice

Sharron and Christina made my Friday with immaculate service

Christina and Sharon were amazing reps. Were extremely helpful!!

Christina was very helpful, communicative and made my move very easy. She had great customer service and I enjoyed having her help me with everything.

Just moved my stuff in there. Sharon was amazing! Very informative and didn't try pushing a bigger unit or add-ons. She did her job by mentioning some extras but didn't feel pressured.

It was a pleasant experience from beginning to end Christina & Brandy assisted me with all my questions in regards to renting with public storage I found a great unit for all my belongings at a fair price thank you both for all of the help!

Thank you Christina & Brandy I’m so happy to finally have an affordable storage space close to home to put my knick knacks I appreciate all of your help & time! 👍🏼

I’m a 3-yr customer & I Must say that Sharon is an “EXEMPLARY EMPLOYEE!” She is always very helpful, courteous, and professional!! Sharon treats me like royalty whether I speak with her on the phone, or if I’m at the location. I am very pleased with the kindness she exhibits not only to me but also any of the customers who come into this location! On a scale of “10”, she deserves a “20!” She is a model employee!!!:-)

The gates or elevators are constantly broken

I have rented a few units from here. It’s always been a pleasure. Christina has always helped me each time and made the process a breeze! The units are very clean. Will definitely return if I ever need another unit!

Sharon Jocelyn. Very professional

Employees there treat you nice with a smile.Sharron made my visit today very smooth in and out without any hassle

Awesome experience, Christina, Raymond and Sharon!

Christina and Fernando have amazing service here!

Raymond was very professional and very knowledgeable and explained everything that I needed to know. Exactly the kind of customer service you would expect!!!!

Christina and Raymond are awesome! Great customer service!

Sharon at public storage was extremely helpful and nice with her great customer service skills! She provided everything I needed!

Christina made the process easy and fantastic! Superb customer service 😊

CHRISTINA WAS VERY HELP FULL FOR OUR TEAM TODAY, AS WE PERFORMED OUR ANNUAL FIRE ALARM INSPECTION AT HER BUILDING. THANK YOU SO MUCH FOR GIVING US THE ACCESS WE NEEDED TO COMPLETE OUR JOB.

Christina helped me both on my move in and my move out, the 5 star review here are well deserved, the units are clean and well maintained!

Christina was fantastic. She made the whole experience super easy. Sh was very engaging and it never felt like she was rushing us through the process. Highly recommended.

Christina and Sharon are amazing. Getting a storage unit was quick and seamless.

Christina & Sharon displayed customer Service when ever I had a question or needed assistance- Thank you!!

Very clean and nice place!!! Christina nice and very friendly!!!! A+++++

Sharon was very helpful and informative, got me in and out very quick. She also has a very pleasant attitude. Would recommend to anyone.

Seriously PS goes above and beyond anything I've ever experienced or expected from a storage facility

Christina is Amazing! Great & Quality Customer Service. Traveling from out of state & she made it such a smooth transition. We appreciate her friendliness & flexibility with our schedule. Thank you so much for all your Help!!! Highly recommend this location.

Christina and Sharon are great employees. Always have a wonderful smile when I walk in. I am always happy to see them when I walk in. And they always help me with my needs.

Estephanie, Andrea, and Christina were awesome and so helpful. The facility is super clean and it was easy to set it all up.

Christina and Sharron were both extremely helpful and I'd certainly recommend public storage for anyone needing storage! There are the best!

Love the employees but hate when they keep raising the rental prices.

I have been coming to public storage longer than I care to admit. I moved from Northern California and left my belongings in a public store storage unit there, but had I known that the Arrow route facility was so big, clean and staffed with great employees like Sharon and Christina who always provide excellent customer service, I would have stored items in this facility.

I came in today to look at boxes and other storage supplies . Sharon was very helpful and knowledgeable . I did not purchase today because I was just pricing supplies, but when I am ready, I will return to this location . Sarah was also friendly. Great customer service here.

Sharon and Christina are great! The have been super helpful with finding me the perfect unit! I was even able the store my other vehicle!! Awesome job ladies!

No problem.

Sharon is the best! Super knowledgeable and patient. Great customer service skills. She is the best!

I went in to inquire about boxes. Sharon and Naomi were knowledgeable, helpful, professional and were very pleasant.

Christina and Sharon are the best! They are professional and very helpful!

Awesome experience!! Christina and Sharon provided great customer service. Very friendly and helpful and offered great suggestions on storage.

Cristina was working on Mother's Day, thank goodness. Checked on us and our door was a mess. Lickety split, she came by with the tools to fix it for us. She has helped us many a time in the past. This public storage facility is extremely clean and well taken care of. I highly recommend their facilities if you are looking for a safe place to store some extra stuff.

Christiana and Sharon are Amazing. This was a pleasant experience!!! Very Happy Customers.

Sitting outside the door waiting for them to return my driver's license. If they had told me I might be stuck with a 30 minute wait to get it back, I wouldn't have left it. Storage unit is empty... Just need to return a key and get my license.

Alex was very helpful

Christina was very helpful with my storage needs. She runs a very clean property and is very knowledgeable. I will definitely rent here again if I need storage.

I’ve had a storage unit at this location for the last 2 years. Very clean facility and Christina and Sharon have always given excellent customer service.

Christina n Sharon did an awesome job helping me with my storage. Facility was nice n clean.

Nice,clean,organized facility.Sharon was great help getting us all setup with our Unit.

Christina was of great help to me

Very Friendly and kind environment! Sharon was was very informative and kind!

Clean unit, nice staff, easy access off of Arrow road

Storing here was a very good experience, particularly due to the friendly and professional employees like Christina and Sharon. I highly recommend it.

I really have had a great experience with this location. The staff, Christina & Sharon are very helpful and pleasant. My experience has been great!

Christina and Sharon at the front desk were super helpful and easy to work with.

Christina provides excellent service. Helped me find the perfect size for what I needed so I wasn’t paying for something I didn’t need. Highly recommend for storage! I’m a first time renter and the process was painless.

Cristina give s a great customer service

Talk about going over and beyond. I was having issues with another out of state Public Storage and Christina was amazing in mediating that situation. Patient and empathetic. I appreciate all the help and the great customer service!

Sharon and Christina fantastic service ! Thank you!

Sharon and Christina are great and very helpful!

Christina and Sharon have been very helpful. They assisted me with my move in and have had nothing but great experiences with the managers.

Special shout out to Christina for being very friendly, knowledgeable, and helpful during this process. She made this process easy for us! We are grateful for her and we had no trouble making the decision to rent a unit following her guidance and instructions.

Awesome place very clean and polite Christina was helpful and knowledgeable thank u very much

Sharon and Christina were excellent! Very knowledgeable and helpful and also helped me save about $100! Can’t beat that!

Thank you so much for all your help Christina! You really helped me today make this as easy as possible.

Sharon, Naomi, and Christina are always helpful and kind when I come to my storage thank you for your hospitality.. Great service!!

I have been using public storage for years and by far this is the best one! Christina runs this public storage excellently! super clean, professionally run and always reliable for all my storage and packing needs. I highly recommend this public storage in Rancho Cucamonga!

This facility was so clean and welcoming. The staff was friendly and very helpful. I especially appreciate the help of Sharon. She answered every question I had even though I had a few and she even showed me multiple units since I wasn’t sure how much space I needed. I’ve never had a better experience setting up a storage rental. Thanks Sharon!!

Christina was fantastic.

Thank you for your help

I made a reservation with Heidi at the Public Storage in Rancho off of Hermosa and unfortunately we couldn't find what I was in need of. So, she went way beyond what I expected to accommodate me and found exactly what I wanted at the Public Storage in Rancho Cucamonga off of Arrow Rte. She told me to ask for Sharon. My appt was set for 11:30 am (10/02). I drove over to the location & met with Sharon. I have to say she was so kind as well as patient & very understanding. Sharon made me feel welcomed & never once rushed me through the process. I'm happy that i chose this location as well as this company. THANK YOU SHARON & HEIDI

Christina and Sharon are always helpful when I come to the office. They are always professional and very knowledgeable about their products they offer. I will definitely recommend this location to my family and friends.

The staff at this location were very thorough, knowledgeable and courteous. The online and in person reservation process was easy to navigate. Thank you Sharon for all your help, keep up the good work!

Christina and Sharon are great ladiesthy made the moving process a breeze from the start to the end. They remember my name every time I came which made me feel a valued customer. I will always use them and recommend them to friends and family

Heidi was very friendly and helpful. Very quick service. Got everything I needed!

Christina and Sharon were very helpful and friendly. Thank you.

Good service, quick and easy to get to storage. It is great priced and A/C in storage area upstairs. Open 6-9pm which is great I can access my storage after I get off work!

Christina and Lily are fantastic and helped us coordinate our large move!

Lily was wonderful. Showed me a couple of units and also offer to show me pricing of other public storage so that she could give me the best rate. Sweet and great customer service.

Christina was very helpful and always answer and concern I have reguarding my storage unit.

Sharon was awesome, polite and and informative. She treated me as a friend as she showed us our storage unit. I'd recommend this place to anyone who needs this service. The place is clean, secure and spacious. Five stars.

Sharon was professional, polite, informative, and very helpful. She has a knack for customer service you just cant fake. We had a great experience, the process was a piece of cake!

Very low quality customer service. We were told by staff employee Sharon that both carts were taken, and it was first come, first serve, so we would have to wait. While waiting for over an hour in the office area for a cart to be returned, right in front of Sharon, Sharon provides the keys to a cart to another customer as soon as they walk in. Bad service!

My sisters, our Dad and I came in to get a storage unit to help my sister move. This was our first time getting a storage unit. The young lady working inside at the desk that helped us was Lily and she was super nice, super helpful and she had such a great cheery attitude she deserves an A+ This public storage is nice clean and the units are air conditioned so that was awesome!! ☺️

The staff was very nice. Christina answered all of my questions, plus she was very helpful and friendly.

Lily was amazing! What a great help, we need more of her in the community ! I store at the Montclair location but stopped in to pay while I was in Rancho Cucamonga. She greeted me with a smile and made my day better with her kindness.

I was very impressed with the customer service I received from Lily and Christina while renting my unit. They both are very knowledgeable about their services. From 1 to 10, I give them a perfect 10. I will gladly recommend this facility to all my friends and family

Real bad customer service and false information at time of renting storage

Best Customer Service ever. Worked hard to make sure I got the best deal for the right size I needed. Even stayed after hours to make sure my move in was completed. Great job Christina!!!!

Great service!! Christina was extremely helpful, and gave us an amazing lot, exactly what we needed. Thank you very much.

Friendly staff. Heidi and Christina were helpful and nice to work with. Great facility. Edit: I had a lot of issues with the facility, not the people. For several weeks they were only open during business hours which left me unable to get to my things. Then the elevators were inoperable for several weeks. One night I showed up and the gate was stuck wide open. When I moved out the elevator was acting oddly and and slow, but I luckily never got stuck on it. Employees are still nice though.

Great customer service and quick reservation process. Thank you Christina!!

Christina made the sign-up process so smooth! I had two small kids in tow, yet I was in and out with keys and an access code in less than 30 minutes. I highly recommend!

Love the team. Please clone Christina 😁

Just got finished at Public Storage on Arrow Rte, Amanda and Cynthia are so super nice! Great Place definitely recommend going there. Their whole place is super clean and well put together! Most definitely the best experience I’ve ever had then any other storage places.

Great prices and cool employees. Amanda helped us with what we needed and she was also funny. I highly recommend this place.

Great place funny,friendly and helpful stall

Christina is always very helpful and friendly while assisting us. She is very knowledgeable and helped us when we were first looking for a unit. She facilitated in our moving process enabling it to be much less stressful while providing a smooth transition to a clean and secure facility for our belongings.

Christina was one a was amazing! I was already was stressed with the idea of moving and she was so helpful and had great customer service. She helped me with my purchase of boxes and supplies for my move. Truly thankful for her help she made this step quick and stress free.

Christina and Sharon were extremely helpful.

Christina and Sharon were very helpful and showed me an amazing premise. Let me say this property has it all indoor secure storage units, modern security cameras and iPad to help you sign up at the desk. Very clean facility!

Amanda and Christina were wonderful, very helpful and friendly.!

Amazing experience, Sharon and Christina were both extremely helpful and polite. Great customer service, would recommend to anyone looking for a storage unit and in need of moving supplies.

Everyone here is super friendly and helpful! Sharon was very informative and a great help walking me through my rental. A few easy and quick process.

Christina has helped me with great customer service everytime! Whether it was on the phone or in person, her information about my certain situation was very clear and concise. I loved her professionalism and friendly attitude!!

Sharon and Christina were super helpful setting up a unit on short notice. They answered all questions I had accurately and professionally.

Nice clean facility in good area. Unfortunately, Not secure enough!! Stuff stolen from storage!

Christina and Sharon are great. The customer service is awesome.

By far the cleanest storage facility I have visited. I went to three and chose this one because of the hours and security. Sharon and Christina were awesome. In the area of Customer service, they exceeded my expectations.

Christina was extremely helpful and a joy to deal with. The total experience was quick & easy from beginning to end. She offered many suggestions to storage solutions which enabled me to make sound decisions for my short term needs. The facility was extremely clean to include the unit I signed up to rent. I'd recommend this facility to anyone needing short or long term storage. 👍

Heidi was great. Happy to store my things to day.

Christina is awesome!!

Christina was very knowledgeable and helped make my move so easy. I will definitely be back because of her amazing customer service.

Christina and Lily were very helpful. They were able to find the right solution for my store's storage problems. I highly recommend this place for your storage needs.

Office staff is wonderful! Very helpful and knowledgeable any time I’ve needed to stop by!

Had issues via my own negligence. Sharon and Christina were beyond helpful and eager. Very impressed with customer service and sincerity.

Sharon and Christina did an amazing job getting us our unit. Great customer service

Sharon was great! Very detailed and thorough in explaining everything.

I would just like to share that this location has amazing helpful employees. Sharon and Christina helped me out yesterday 1/9/18 when I went in looking for a unit. They answered all my questions and were both very patient with me. :-) Thank you for having great staff @ this location who knows what they are talking about.

SHARON AND CHRISTINA, WERE VERY FRIENDLY AND ACCOMMODATING AS I WANTED TO GET A STORAGE UNIT FOR THE CLOSING OF MY STORE. THEY WERE VERY POLITE AND CARING. I RECOMMEND THAT THEY BE ACKNOWLEDGED FOR THE FINE SALESMANSHIP AND PERSONALISM AND ADORABLE ATTITUDE. I WILL DEAL WITH YOU GUYS AGAIN IN THE FUTURE BASED ON THAT YOU HAVE A CUSTOMER FOR LIFE WHEN YOU HAVE STAFF LIKE THAT. GIVE THEM A RAISE

My experience with Heidi was very pleasant. She's very knowledgeable of public storage products. And very willing to explain everything again if needed. Thank You

Sharon was very helpful and answered all my questions

I met Sharon today at Public Storage she was very professional and very helpful she went over everything with me from units pricing insurance and I was still out of there with a unit that I wanted in less than 15 minutes thumbs up to Sharon and public storage matter fact all employees were very friendly and very nice people I recommend using public storage Rancho Cucamonga

Christina and the staff at this location are an example of excellent customer service. Everyone is always friendly and helpful. I set up my account & reservation online & was immediately contacted by Christina to set up an appointment. She is very professional, kind, and informative. The entire rental process was quick and easy. The location is always clean & well lit if you enter at night too. Christina & staff take pride in their work & it shows in the great customer service they consistently provide. I highly recommend this Public Storage facility!

Ashleigh and christina and sharon were the best. Always helpful and pleasant

We highly recommend this very clean and well organized storage facility. The prices are very fair and more economical compared to PODS & other centers we shopped. This center is operated & managed by Christina, who provided very personalized & excellent customer service to us. She took us on a tour showing us several options in addition to answering all our questions and making suggestions to help satisfy our storage needs. Once we decided on a unit to rent she thoroughly explained each and every facet of the rental process to us. The other staff members were also very personable and helpful to us just like their manager, Christina.

It's a storage facility. Not really sure what there is to say. It's clean and climate controlled which is nice. But I hate paying $144/mo for a 10x10 unit. That's the reason it's 3 stars, but it's s completive price. Such a rip.

I have had my drums and other items with this firm for well over 5 years. The property is beautifully maintained and the staff courteous , knowledgeable and professional

Great customer service, Christina and Ashleigh are wonderful! The area is clean and secure. We have not had any issues, if 10 stars were a possibility, I would give them.

Never had a problem ,well keeped building ,like the sizes and climate control, not a 24hour storage but long enough gate hours . The only thing I wish they had was a bathroom on site.

Very helpful and friendly staff. And the place is spotless!!

I can't thank Louise and Ashley enough for their help!! I needed to rent a unit fast and a bit of a difficult situation finding the right fit.. both ladies were so nice and patient while I had to make a few phone calls during my visit. They helped get all resolved with a smile on their faces😃 highly recommend!!!

clean, well lit.

Everyone at Racho was so helpful. They helped me figure out what size unit would fit all of my stuff and the perfect amount of boxes as well. I was so nervous about getting a storage on my own, but I wasn't with this wonderful teams help. They're all amazing and I know I'll be here for a very long time!

Sharon made my move in very easy. Thank you for all your help. I would recommend this place to anyone needing storage. They have great customer service.

Christina and share are an awesome team. Always helpful and knowledgable.

Christina, Sharon, Louise are awesome!! I highly recommend this location.

Christina and Stephanie were amazing, thanks for making the process painless. Clean, friendly, would highly recommend!

The process was flawless and professional. I had the pleasure to be assisted by Lily. Lily, greeted me with a smile, made me feel absolutely comfortable while she showed me my unit and assisted me with an upgraded unit that would reassured me the right amount of space I needed. I will refer angone to this location. Lily you're awesome!!!

I was very pleased with the staff on hand at this location, the young lady Laura B. who was in training did an excellent job, helping me to fine the right unit for what I was looking for. Thank you ladies for you help.

Excelente servicio. Me ayudaron Christina y Lily, siempre tienen sonrisa y asta hablan el español! Vengan aquí por excelente servicio y excelente precios.

Renten aquí. Hablan espanñol y don muy amable. Pregunten por christina o lily. Gracias

Chris & Lily, through the many years that had I've been renting a unit at their location, have been exceedingly courteous and helpful regarding all my storage needs. 5stars to them!!

Highly recommend this place. Love the service and clean property.

Christine/Lily and the staff at Public Storage have been the best. Always supportive and very professional. It's been a pleasure.

Sharon was awesome she had a great aditude always had a smile she was great thanks alot

Christina was amazing. She was so helpful with helping me find the right unit and everyone was so helpful and nice. I'm really glad I decided to pick this public storage. :)

Great staff very clean storage place staff answered every question I had they made my decision to Stor there very easy great staff

Today was my first experience with renting a storage unit. All the staff at this facility was extremely professional and answered any questions I had extremely well. Ashlyn Wells was the associate to show me my storage unit and run me through all the paperwork and processing and set me up with exactly what I wanted. She did a wonderful job as a trainee and I'm sure she will continue to do a great job with all other customers. This is a great facility run by highly qualified and friendly employees.

Moved into a larger unit. The staff was very helpful and friendly, even helped helped me save money by selecting the right unit to fit my needs. Even enjoyed just talking with them. Great Job. I recommend this facility!!

Sharon is great! I came to see a 10x10 unit, the place is very nice and Sharon is very professional, i'm going to talk it over with my brother but i'm certain we will end up getting it, I came away from there very impressed with how courteous and professional she is as well as how clean the property is. Thanks again Public Storage!

A wonderful team with a wonderful leader . Christina and the whole crew are warm , welcoming and professional. They simply make you feel at home. Great work . Please keep it up .

Lowren and the other lady were very friendly and helpful

Christina and Sharon were absolutely wonderful. They helped us navigate through a cross-country move and were able to assist us through the entire process. I've been in the customer service business my entire life, and these folks are the best in the business. I would not hesitate referring anyone to Public Storage in Rancho Cucamonga.

Christina and Sharon are awesome. I left some of my items on the property and they were nice enough to get in contact with me to retrieve all my items. Thanks again.

Christian, Cynthia, Cassie and Stephanie are all great and very gracious in customer service! They took great care of my need. God bless them all!

Erin was simply awesome. These ladies make the process simple and easy. I would definitely use this storage area again.

Sharon was great and polite and very helpful... Nicest ladies to have help you.

Miss Christina is the most great person ever when my sisters got locked in the car ms.christina used her triple aaa and saved the day

Loved my experience here! Christina was so helpful in finding a unit that was perfect for my things! She even helped me find the right kind of boxes, so I didn't over spend or pay for anything I didn't need. I'm going to enjoy renting here and I highly recommend getting a space with Christina!

Christina A. Is always very courteous and helpful. She also does a great job training her employees, so her employees are equally courteous and helpful. Thanks Christina A. and the Rancho Cucamonga Public Storage team for being on top of your game and giving your customers such a pleasant experience! Doug Lannon.

Had a great experience renting a unit here. Will definitely come back, the ladies inside were very informative and made the renting process easy. She was new at her job yet answered all of my questions. Great service I will use again.

Christina A., Manager of Public Storage is great! I am a repeat customer due to the excellent service provided- Kudos!!!

The woman I spoke with on the phone was super helpful she confirmed where and when I am able to check into my storage unit. I hung up the phone and the location where my unit would be called right away to confirm my appointment. Christina and Alisa were super friendly and professional! I haven't moved into my unit yet but I'm very pleased with my service so far!!

Great customer service with a large amount of units being rented at once. Nice teamwork. Work well under stress and pressure. Bob, Christina. Sharon and Ashley are who i worked with. Highly recommend them.

Great service today from both Christina and Jasmine! I liked the convenience of online registration! It saved us alot of time at the office, we were in and out in less than 20 minutes! Thanks!

Christina A. and staff are always so wonderful and helpful!

On Dec 4, 2015 I contacted Public Storage & I spoke with LAUREN regarding moving into a bigger storage & on Dec 5, 2015 I was able to get everything taken care of with ease.. I want to give SPECIAL THANKS TO LAUREN in Rancho Cucamonga on Arrow Hwy. I had to move into a bigger storage & she was so very helpful & I'm so happy I went to this location a little over a year ago.. I honestly think LAUREN should get a raise. :) She went out of her way & she allowed me to move into my new storage with ease & I have to admit it was a GREAT GREAT Day.. I THANK YOU LAUREN FOR ALL YOUR HELP.... KEEP UP THE GREAT WORK. YOU ARE SO AWESOME :) :) :) :)

The customer service is great here. Christina, Rosalinda, and Alisa are very kind and patience. We have so many trouble to estimate the correct size of storage, they are just so patience to go over with us until we finally got the storage we need. Thanks so so so much, ladies...

Cristina A.. & staff have been wonderful.. They're always smiling & entertaining.. Makes me always want to come in to make my payment!!!

The paperwork went very smooth. Rosalinda was VERY knowledgeable and the move was very easy. Frank Verdugo

Christina A. was extremely helpful and friendly. The trainee, Rosie, friendly and a nice compliment to Christina. I highly recommend this location for anyone needed extra space.

Christina A. and Laurie have always been the best! I just moved out after 2 years - and they were always the very best when needing assistance. Well maintained property, and friendly staff. Thanks Christina and Laurie!

Christina and her staff have always been kind and ! I've been at Public Storage at this location for over 3 years and the only reason I'm leaving is because I have a new home and don't need a storage area. I don't want people think I'm leaving to go to a competitor's place. So if you ever need storage, go to Public Storage on Arrow Highway in Rancho Cucamonga because you won't be disappointed!

Christina and Ashley have provided me with five star service from day one. I recently closed my account because I no longer needed a storage unit. During the few years that I was there I received consistent courteous service and detailed advice on how to make public storage a positive addition to my business storage needs. Storage business is a very competitive business and it's employees like Christine and Ashley that make it a pleasant experience. I know if the need for storage becomes necessary I would not hesitate to return to Public Storage. Thank you !

Renting at this location has been amazing. Christina and Ashley are very knowledgeable about storage and packing. Both of these girls have great customer service skills and are very friendly. These are the type of people that make you want to come back and work with for your storage needs. On a scale from one to ten, I give them 100. Thanks for all your help. God bless this company.

Very nice staff Erin, Ashley and Marc are the best.

We had a wonderful experience. It made our time short and sweet. Christina was fantastic you are lucky to have her!

Christina and the staff have been great over the years. Whenever I've needed any assistance, she has always been very accommodating and professional. She also goes the extra mile to provide great customer service.

Great price. Super happy to store my stuff here.

Great and friendly costumer service! I was unsure to the size of boxes I needed and Christina was very helpful and informative.

I came in to buy some boxes, Christina and Ashley were great help. They used their knowledge to help me fine the right boxes for my move and were very friendly. It's a great place to rent from!

I have had my storage unit for three years and Christina has always been very helpful with anything I have ever needed very friendly and courteous staff at this location I would recommend this location if you are in need of a storage facility in the area.

Excellent

I currently use a unit at Public storage for my job - to store seasonal supplies as needed. I have been renting my unit from them since June 2013 and the prices are low and reasonable for a nice, clean unit. Every time I visit the office Christina and Martika are extremely helpful and accommodating. If you live in the Rancho area I would highly recommend using this location as their customer service is excellent!

(Lauren) The person who helped me got me exactly what I needed and at a great price. I ordered my unit online and withing an hour they had called me to confirm an appointment to sign papers. When I got there Lauren was very welcoming and took care of everything in a well timed manner. She showed me the unit explained the gate code and made sure I had everything I needed to properly pack and move my stuff. Thank you Lauren your the best.

5+++ Stars for this Public Storage facility on Arrow Route. From day 1 when I was looking around for a storage facility, I knew this was the place when I walked through the door. Professional, friendly, polite and very helpful. Christina, Laurie and Leslie (trainee) are "OUTSTANDING." Christina went beyond her scope to make sure I was prepared with materials needed to make my move easy... which it was both times. Both Laurie and Christina are very honest and upfront, plus the facility is very clean, and the cost of the units are very good, which is very important . I had a complex move and with their recommendations, everything was perfect!!! I recommend "Very Highly" this Rancho Cucamonga storage facility to anyone who never rented a storage unit and like myself, has had other storage units... this one is the Best and that is due to the personal Public Storage has running this facility... Christina and Laurie.

I reserved a unit online quick and easy. When I arrived to the facility it was 30 min before closing time and apparently everyone decided to show up at that time. lol Laurie assisted me, she was awesome! She gave me the best customer service while also attending others graciously. The grounds and unit was clean and good price. Thank you Laurie for your awesomeness today! :)