Public Storage Self-Storage Units at 8949 Hermosa Ave, Rancho Cucamonga, CA

I had the delight in speaking with Nicole the other day. She was so helpful and pleasant. Nicole answered all my questions.

I have to give a thumbs up to * * N I C O L E * * for her great customer service! Thank you N I C O L E for your extra care and service! You are AMAZING!! <3 She is in the Ranch Cucamonga office at 8949 Hermosa. Go see her, she'll be happy to assist you. :-)

Thank you Angie

I’ve had a small unit here for years, but recently needed to move and upgrade to a bigger unit. I had tons of questions and Nicole at the front desk was great at clarifying everything and helping me find a unit that met my needs. During the move we saw her several times on property, she was very helpful and always smiling, it made the move much more tolerable with her assistance. I highly recommend this facility for all your storage needs… ask for Nicole, she’s the best😊

christian and nicole were so friendly and helpful. Guided me through the process and made the whole experience just smooth and easy

I went in to look at a unit before I started renting it and was helped by Nicole. She had the best customer service. She made the process really easy, made sure I had all the info I needed, and was really friendly and helpful. She even helped me with getting an extra lock because I needed one. The only down side to renting here is that there is only one cart available to use and it’s always being used when I go in. But other than that I have no complaints.

See Nicole!! She’s awesome. I was going to cancel my storage but she was able to help me find a more affordable option.

Nicole I want to say thanks a million for helping me and thanks for your exceptional customer service and keep up the good work!!!

Nicole is truly is amazing she helped me and my family with acquiring a storage space she was very helpful and very knowledgeable.

Nicole was a great help! Fast check in and easy check out. Highly Recommend!

Absolutely fantastic service, highly recommend

Awesome service and very clean facilities. Nicole was very attentive to my needs and addressed them all. Great personal touch.

Great place good people working best experience with a storage facility so far better then the last to places wich was horrible. Extra space storage don't ever go there

Nicole has great customer service and is an amazing asset to the company. She has been very helpful to me. Thanks again

Hello, public storage!! I wanted to compliment one of your employees. Her name is Nicole. I went to pay my bill and she was very helpful. She updated all my information, and she also put in a petition to get my monthly rate lower. It was successful. Please acknowledge Nicole for her hard work, determination, great customer service, and the wonderful personality she has. Thank you, and have a blessed day 🙏🙏💯!!!

A review of my monthly charges was treated very professionally by the on site manager, Nichole. The ability to talk to a real person who cares about their customer is awesome.

Friendly staff

I just wanted to give a shout out to Jessica Green for the excellent customer service! She is very informational and can answer all question you have about the location and all units. She is definitely a joy to be around thank you girl!! 10/10 RECOMMEND!

I would like to give 5.5 stars to Stephanie. Very knowledgeable, very helpful, great customer.

Jessica is very helpful and polite

I enjoyed my stay here, I always felt my things were safe and secure. Jessica was kind and always helped answer any questions or concerns I had in a timely manner.

I had a great experience at this storage. Jessica was awesome and definitely helped me and my family out, anytime we need another storage we will be coming back here.

Fast service every time I go in for payment

The manager Jessica is awesome She is super friendly, she takes her time to make sure you understand the process and answered all my questions. She is always professional Don't hesitate to rent from this location the units are clean the property is well maintained

I recently had the pleasure of working with Jessica, the property manager at Public Storage and I must say, I was thoroughly impressed with her service. She was extremely knowledgeable and helpful throughout the entire process, answering all of my questions and addressing any concerns. Her professionalism and attention to detail made the experience seamless and stress-free. I would highly recommend Jessica and her team at Public Storage to anyone in need of storage services.

My experience here was amazing! Jessica’s professionalism and manners were wonderful! Every time I called her and everyone else were really patient with me with all the questions I had I would definitely recommend this storage place to anyone.

I have been with this location since 2015. This a great location, and Jessica the manager is very helpful.

Super helpful customer service! Jessica was very kind and made the process very easy. Definitely the highlight of my day during a stressful move…

Jessica is one of the boat managers I have encountered.

Good

I have a 10x15 3 bedroom storage. I sold my home last year. Now I have apartment that is 500sq foot . The storage is clean it's air-conditioning makes a different when you are stacking your things inside. They have a code for gate. You the code to go in and to go inside the building to storage. Cause my storage is not on the outside. Then when you leave you do a code. Each car, has to put in there code. I pay $250.00 a month. I decided to move. That's including the $15.00 Insurance payment. It's a nice place.

Jessica is very helpful.

I am very pleased and satisfied with the services that we receive and Jessica is always so helpful with whatever we need. I highly recommend this site.

The staff was surly, unfriendly, and obviously not a fan of representing their business well. Bare minimum assistance, even when I had to go back and forth from my unit to the office in the front 4 times before I could get into my unit because their entry codes were backwards and upside down. I lost time much time. On top of the poor service, understanding that only one person worked at and ran the facility every single time I was at the facility (hence the unhappy demeanor?) Finally, I was charged extra fees that made no sense, and if it wasn’t such a hot day and the service thus far was underwhelming, so I avoided the extra stress and got my stuff out of there. I’ve been using Public Storage facilities just about all over this country for the past 23 years. This experience was the worst. I would have argued for refunds but… You won this time. Public Storage. You get 2 stars because my belongings were secured. I only overheard your other customers comment that the place needed an upgrade. If you upgraded here and there, i could have avoided a panic when there was no one to be found when the gate jammed and would come down. For what felt like an hour trying to pull down the gate, injuring my shoulder. Why was there no one available when I called the office for assistance in the middle of the day??? This is an unfortunate report because I love giving businesses 5⭐️⭐️⭐️⭐️⭐️. Unfortunately, you got 3😕🙁😥major demerits. This was my experience for my time using your facility.

A great place with great great customer service

Manager was great and she helped me lower my rate

Wow, Jess the property manager at this location is phenomenal! I have been a customer here for about 5 years and I feel so reassured in knowing Jess is managing this site. She is knowledgeable and professional. She addresses issues swiftly with compassion and precision. She provides expertise on unit inventory, safety/access and insurance procedures and how to optimize your account. If it hadn’t been for Jess I probably would’ve left by now. You’d be really blessed to get a unit under her care.

So far so good! Joe helped me lock in pricing and Dylan gave stellar customer service at the front desk. I came in and got my unit, directions, insurance, and the app plus a note with the gate code and direct office line in 15 minutes. I’m super happy with this interaction. Assuming it’s as easy to move in and handle monthly payments, this review will never be downgraded. :)

Property always clean and Jessica is always helpful and friendly.

Jessica is so helpful and so so so.....friendly with a smile.

My experience was great thanks to Jessica. She was very helpful in the process of getting my storage and any time I have problems her and the staff are always on point . 5 stars.

They Get Zero 0 Stars. Public Storage draws you in with low prices then increase the rents like clockwork well before a year rental period. That’s how they make up for low starting prices. I’ve complained but they don’t care and have done nothing to address my issues. Look elsewhere for your storage needs. Secure an annual contract and NOT Month To Month as forced to do with Public Storage. Renter Please Beware!!!

Jessica was very helpful ,very polite customer service was awesome made our rental a breeze thank you 🙏🏽

Jessica is always very helpful. The property is always clean and she has great customer service.

Jessica was amazing, she was so helpful and provided excellent customer service

Jessica is amazing. She went above and beyond for me, she helped me decide what would be my best option and the price was great, loved her customer service.