Public Storage Self-Storage Units at 8949 Hermosa Ave, Rancho Cucamonga, CA

Alyssa was amazing! She was helpful in answering all my questions this morning!

Stephanie was so amazingly helpful and patient after a long day. She helped us out and got us all setup. Thank you so much Stephanie. She went above and beyond to meet our needs.

Alyssa was able to help me transfer from my ex mother in laws space to my own unit, she was incredibly helpful and such a sweet person she truly amazing thank you so much Alyssa!!

I had a great experience with the public Storage team and with Christian today. My Mother has a unit at the Hermosa location. Due to her recent passing I decided to get a unit there that way I could go through her things without the hassle. Now with the Hermosa location being closed today Christian showed up from another location to give me my unit, and made sure that my unit was near my Mother's. That's quality service. The reason for the 4 stars is due to the location not being open 7 days a week. I had movers today that I had to reschedule to another day due to the closure. **Update** Jessica helped me with my Mom's unit by giving me the paperwork that I needed to take claim of my Mom's unit. Very helpful.

Jessica is always very helpful and polite.

Went to get things out of my storage unit and wasn't able to get in. I spoke with Jessica who was absolutely amazing and a huge help. She helped me figure out that the key I was using was the wrong one..Jessica was amazing on a professional and personal level. I definitely recommend renting spaces from this business. Thank you for all of your help Jessica!!

I would neverrrrrrrrrrrrrrrrrrrrr use public storage location again!!!!

It's clean but there is never anyone in the office nor answering the phone. Problems with code for months and still having them. Hours are also pretty short compared to other storage places I've used in the area.

I would recommend this storage facility to anyone that needs one. The property was really clean and secure. The young lady Jessica was very knowledgeable of her property and very polite. Thanks for the great experience.

Got a new storage unit a couple days ago last minute and Jessica went above and beyond to make sure everything went smooth! Two thumbs up all the way, thank you!

Great customer service . Anytime I asked for help or questions

It's always a pleasure to go to my storage I admire the helpful employees.They are very courtesy,considerate and helpful..

They are very professional and I highly recommend to come to this place for storage.

Transferred from Van Nuys to Rancho Cucamonga and the price is a BIG difference. You pay for the city.

This location has improved so much since 2018. I'm very happy and proud of the change and adjustment. Jessica has always been great to me and great customer service. Thank you

Jessica. Was very helpful

customer service is great!

Jessica was awesome in helping me with everything I needed and her customer service was amazing great attitude through the whole process 😊👍🏽

I had left a review earlier in the week but have decided to edit my review and increase the star rating a bit after receiving help from the owner regarding my issue. She was very kind and helped me in less than a minutes time. I travel a lot for my job and need to have constant access to my storage contents to get things I need when back in town and traveling locally. She was able to help me and she was very sincere in doing so. .

Jessica (the property manager) is fantastic. She got me up and running with a storage unit the same day even though the system was temporarily offline. She's answered all of my questions and helped me every time I call. Jessica is the reason this property runs as well as it does. Thank you so much!

Jessica gave me great customer service. Thank you

Jessica was helpful today when there was an error in the system. Thank you so much!

Jessica is always a great help!

Always clean! How do they keep that many doors so clean? Robots?

Great site, great staff! Jennifer was very helpful

jessica is super nice :)

Jessica was a very helpful person who help me out to a unit that was perfect for my budget with Such a great customer service .👍📦

Jessica was such an amazing help during the entire process. Always so pleasant anytime I had a question and seemed to be available whenever we needed her. Would definitely recommend this location. So much better than other facilities.

Jessica is the best! Always has amazing customer service and willing to go the extra mile to help me when I need. Thank you!!!

Good customer service by staff

Jessica, omgggg!!! She was so awesome! Highly recommend this location

The lady nane Jessica at this location was really helpful and made the process easy and fast

So to be totally transparent this was my first time needing / requiring storage 📦 I was terrified 😳🫣 LOL . When I arrived I was greeted kindly and patiently which definitely helped with my initial anxiety . Jessica allowed for me to share with her what my ultimate goal was in my move , which took some time on my end however she was efficient and effective to the very end . Literally … to helping me locate my storage unit and opening and locking 🔐 my unit safely ( the key 🔑 components that most people who are familiar with storage may be able to do naturally … I required more assistance at that time and she was there for it 😊 )Her customer services skills are impeccable !!! This experience was individualized and appreciated , especially with everything that is going on in a “ movers life” Lol. Thank you Jessica can’t wait to send any and everybody I know who needs storage your way !

Jessica was great! She was very helpful and was very nice! Great customer service!

This place is ok if you don't mind the tweekers lurking around on their bikes also they raised the rent by $80 which is about a third of what i was paying. Moved up the street for the same size at a cheaper rate.

I don't even store here yet, my boyfriend does, but Jenna was so incredibly helpful and considerate! I think it's time I get my own unit here.

this place is awesome and stores all my stuff

Jessica was very patient and helpful.

Thank you Jessica for the process today for my rental. Property is very clean

Just had one of the best experiences w/Ms. Jessica. She was very helpful & quite efficient in resolving our concerns. Her professional demeanor & desire to assist us, was much appreciated…she definitely went above & beyond. Thank you soooooo much; we are grateful!

Fantastic storage. Plenty of room and extremely neat.

DO NOT RENT HERE!! They raise their prices every year. Last year the prices went up $20 and now this year they raised their prices by $40 with a month notice. My unit got broken in to and their cameras showed nothing. Just recently, I paid my rent (with the $40 increase) they charged me a $26 late fee that was not paid and they locked me out of the facility for $26. They disabled my code and I could not get in to my unit. This is how they treat their customers. Perhaps they need to focus more on who is braking in to their units instead of locking customers out. Also, their hours changed, so you pay more for less time to access your unit. Shop around because this place is the most expensive and closes earlier than everyone else.

Best storage unit I’ve been to in the country by far. Would travel back from New Zealand just for this place!

Incredible storage, convenient and the best!!

This facility is amazing. Jessica the property manger is extremely helpful and kind ! She made the entire process so easy . I made a mistake and didn’t get a big enough storage she stepped in to help get me a bigger storage to avoid any hassle . Jessica is amazing .

Mya was very helpful and so nice too!

If you want to have the best experience and someone who will explain the whole process through acquiring a storage unit, ask for Jessica. Customer service is superb. All questions I had were answered and explained in detail.Thank you Jessica!

Jessica was helpful thank u. She is always friendly

Jessica was great!!

Jessica was extremely helpful. She helped us find the right unit for us and walked us through the process with ease. As a first time storage renter this couldn't have been a more enjoyable experience.

Jassica was an excellent help, full of information and very welcoming personality

I would like to thank Jessica for helping me set up everything for my unit. She was very friendly as soon as I walked in. It was probably one of the best experiences dealing with a storage place, thank you for your hospitality.

I would personally like to thank Jessica at The Hermosa Property she always keep everything safe and clean and always keeps me up with special rates and services and she is always very nice and friendly. Thank you and God bless 🙏. Have a great day ☺️

Mya was amazing. She was very friendly and professional. She was able to find us the perfect Unit for what we needed.My husband and I feel so relieved how everything went so smoothly . I recommend this location to anyone who needs storage . Thank you so much Mya

Great place for your personal storage

Jessica was awesome

Jessica was very helpful thank u

I love the property Manager …She is so professional and has Amazing customer service skills. She is very patient with me when I ask her a ton of questions and I appreciate her for that. I recommend this storage facility to others if they are looking for a great storage facility..Easy to access ..very clean and reasonable prices.

amazing experience with jessica! She was so knowledgeable and helpful

Good

Public storage’s Hermosa facility had a person filling in from another Public Storage site; she couldn’t find the storage space assigned to me when I booked the space online. She had to re-activate my gate code and received no assistance from the Regional Facility Manager. Finally, she had to call the person who was on vacation and works full time at that site to ask questions about the facility. The Regional Facility Manager didn’t even call me to see how he could assist. The hours of operation are limited. Public Storage advertisement says $1.00 but no one receives this promise. Worst experience that I’ve had with a storage company. Don’t use them unless you want bad service.

Jessica was very helpful in helping me get my new storage unit, I highly recommend her to everyone!!

Jessica gives amazing service. I will coming back and see her for sure.

Jessica is the best, her customers service is like no other, she really goes out of her way to make sure the property is kept up and to keep her tents happy time and time again.

Jessica is a great representative of the Hermosa location, she made us feel very welcomed and was patient and thorough with our questions! 10/10 costumer service

Property is clean thank u

Jessica has a very nice and made sure she explained everything well. She went out of her to help me with the new system. So you should give her a raise.

Employees are awesome and very helpful

Jessica was amazing she was able to find us the perfect unit that was within our budget! With COVID customer service is very much lacking. Not at this location Jessica went above and beyond for us. Literally the best customer service we have had in at least a year. We went home feeling happy and relieved. I recommend this location and it’s staff.

I had an amazing pleasant experience with elane ,angel ,Jessica ,& Desiree they were very helpful they made my experience so easy they reserve my storage for me I really appreciate them God bless you😘 amazing customer service!!!

Jessica is the best!! She helped us take care of everything and I would strongly recommend her here at Public Storage!

Would give no star if that was an option. My fiance has been storing his stuff here since August 2020 (the height of covid). Today we drove an hour to pick up some items from the storage unit and his code would not open the gate. We called the customer service number. Apparently they have decreased the access hours since we last were here a few months ago. They did not notify us. We have now wasted our entire evening and we really needed the access today.The new hours are also extremely limited and do not work for people like us working a 9-5 job. It is not what we agreed to in our contract. The customer service guy was very rude and unhelpful. I'm very frustrated, very angry, and just wanted to get my stuff.

Jessica was the $5!t The biznees out of 9 👌🏽 Justin the district manager was awesome 👏

Jessica was very helpful thank you

Jessica was awesome with helping with the erental and showing us the property. Thank you

Waited 30 minutes for them to come back from being "on the property", finally I just left. They're supposed to wait on us, niy the other way around! They're under-staffed and customer has to suffer for that! Public Storage can definitely afford to be fully staffed!

Jessica was great thank you

Thank you Jessica for the help

Excellent service, management is great !

Great service here , and the place is clean .

Rene is awesome she helped me so I could downsize my unit.

Needed a place to store our beloved home items. My fiancé and I just passed by the Public Storage on Hermosa, Rancho Cucamonga thinking that it would be too expensive or that the units were sold out due to previous searches. Our luck got better! 1st off, the staff who assisted us, Jennifer, was super informative and friendly! Excellent customer service right off the bat! After a little consultation with Jennifer, we concluded we needed 3 rooms full of space. We got a 10x10, Jennifer mentioned the storage space was also 9 feet high so we could Tetris stuff up if we had to. Jennifer gave us such a wonderful deal for our storage problem and it really made our day! They have everything you need there to protect your fragile valuables too and covering for your bedding / couches. We got some and Jennifer included these items in our deal! Super thankful we found this Public Storage Facility! It’s a nice place to store your needs short or long term (I say this because there was a regular that came after us and he said Jennifer was the best, and Jennifer greeted this customer very fondly). Highly recommend!

Well kept storage units, good hours.

They are great thank you Jessica

The attendant was very understanding and explained everything with detail. We are appreciative of your help.

I love this place it's the first time in my life that I have rented a public storage where the manager Jessica (she's a doll

Jessica has excellent customer service, she is the best!!

Very helpful thank you

Jennifer has gone above and beyond to help. She is willing to help you and takes care of business. Very friendly. Thank you Jennifer

This place is great, always impeccably clean. Staff is very courteous, informative and always have a smile. I would absolutely recommend this place.

If I could give a 0 I would. I'm letting everyone know out there, DO NOT put your stuff in this storage. My Storage was broken into and they took my fridge, washer, dryer, mirror, bar stools, vacuum, 65 inch tv, 55 inch tv, boxes of clothes. I believe someone on the inside was involved. The person who broke into my storage, replaced the lock with another lock that looks like public storage and slapped a public storage sticker on it. Not suspicious at all? Yeah right. And it just so happens some of my stuff was in another storage. I have gotten police involved but they aren't doing much, public storage is not doing much. I have to rely on the insurance to try to help me out. I am seeking legal advise to have Public Storage reliable at some extent. It was a mess and I would never ever recommend this place again. Be Aware!! My storage was organized and filled to the rim. You can see boxes were torn and items were tossed around. Please everyone, do not store your belongings here!

Staff is very helpful with all questions and always with a smile the person I deal with the most is Jessica. she’s prompt and always cleared up all my curiosity about my bill. I would recommend this place to anyone who needs a comfortable spot to store their belongings

Jessica’s amazing. Enough said!

Jessica saved my day today. Thank you 😊

The girl that helped us was was exceptional

Love this place easy in n out my spots inside but very convenient and very clean recomend with very good prices and excellent staff very helpful

Great service! Rene was extremely helpful!

Very and clean place jessica has excellent cysyo.er service

Wonderful facility! Clean and close to home. Definitely recommend. Thank you Jessica for all your help!

Very helpful thank you

Been renting storage here for a lil over a year , and it’s the best storage facility in Rancho Cucamonga. And mostly all due to the fact that management is awsome ! Jessica the manager is a true professional at her job . Not to mention kind, sweet ,and most helpful . Since day one ! And it doesn’t stop there Summer is another associate that is top notch and very professional. I will always bring my business here . And recommend to others .👍🏽👍🏽

Jessica was very informative and helpful when I arrived. She explained all the policies and helped me set up an account very fast. She made everything a lot easier by walking me through the process... I will definitely recommend people to use this storage facility...

Jessica was so nice! Great service and I was in n out very quickly :)

Had a really great experience with Jessica, very helpful and polite. Awesome customer serivce skills

Great customer service from Jessica. I recommend this place and it’s very clean!

This place never stops amazing been customer for more then 3 years now being a small business owner it really pays off have a storage unit to hold all my overstock in and this place I can buy all my needs and supplies in one place thanks to Jessica and her wonderful staff for all the had work they do to keep the property up alway so clean never see trash over flowing to the floor like other properties I have been to thanks again to Jessica and staff. From loyal customer

This is the best storage I’ve thus far.I would suggest to this public storage to anyone . They have great customer service . The service is awesome and fast . Jessica is an amazing customer service rep and is very helpful.Everything is made easy for customers even the virtual tours.

Jessica Professional and amazeing!

Jessica has been very professional and helpful a great asset to public storage

Jessica and Summer and very polite and helpful. Every time I come in to make a payment they greet me with a smile. They have always gone above and beyond for my family and I.

Jessica was very helpful and has excellent customer service. Thank u

Employees could be very rude very short and have a hard time communicating the word of the day is rude.

Efficient service and the employees are very kind!

Summer and Kelly were both very friendly and helpful. They explained the renting process and made sure I understood. After looking at a couple of storage facilities I can honestly say this property is very clean. I would recommend this location to my family and friends.

Excellent Service here, and also clean storages

Very good experience. Jessica was extremely friendly and helpful. We felt like a valued customer instead of just another person coming in.

Maaan in theSe veRy crAyZy tiMeS Jessica & the chill cRew @ the Hermosa site in Rancho Cucamonga were sUpeR pleasant & heLpfuL as usual. Thank you all so much,it really helps in theSe tryin' tiMeS. L8r L8s 🙏✌& SaNiTizEee Best Regards Yo' homie Greg Calderone

Jessica & Summer were cool as a summer breeze. Thanx ladies. 👍

Jessica and Summer very friendly and helpful definitely reccomend coming here

Jessica, was the most helpful , positive very informative and she is the reason why we went with Public Storage. We had looked a other properties like American Storage. Thank you Storage.

Everything was easy breezy getting my storage! Thank you Jessica for your great service and helping me out with my things. I would definitely refer others to this public storage. 10 thumbs up if I had them!

Summer was very helpful

Summer Andrea and Jessica have been amazing. Clean Property great customer service.

Enjoyed my detailed informative conversation with Jessica, very patient grounds are clean. Just an overall good experience. Thank you Jessica.

Jessica is great!

Jessica was amazing and very informative. Five stars all the way. Corey Jones from Dallas, Texas.

Jessica and Summer are always providing great service ! 😊

Nice place, well organized... & the manager is helpful

Jessica and Andrea was very helpful while taking my payment. Clean facility and friendly customer service.

Summer and Jessica have been wonderful I’ve been storing here for over 6 months. Property is always clean and I always go in to buy stuff. Summer helped me out with Merchandise told me exactly what I would needed. Both the girls have great customer service, I’ve enjoyed storing here

My husband rented here we have a service animal they wanted us to put our service animal in our car when temperatures were over 100 degrees outside and hotter in a car . It only got worse our unit was burglarized a night when the manager and my husband had words over our service animal. He came the next morning and opened the unit and saw our stuff was stolen multiple items he went to office they were not apologetic just told him to call their insurance our 15 yr old was depressed all his belongings were part of the stolen items and chose to sit by himself manager went and told him off never coming to us and knowing he was ours very unprofessional and unsympathetic they also allow people to sleep in their units dont rent here if u value your belongings they also do illegal lock outs

Jessica and Summer are bizneeeez! Great attitudes and awesome customer service

Their policies suck

Amazing help experience from Jessica !

Excellent customer service

Friendly and safe environment.

It was unexpectedly fast and easy to get a storage space. Summer and Jessica were so kind and helpful. Within 15 minutes, Summer showed me 2 different sized units, I picked one, signed up in the online deal going back to the office, signed and payed. All in 15 minutes. Highly recommend this place. Very clean.

Excellent customer service would recommend it to anybody!!

We were helped by an outstanding gentleman named Raymond. Excellent service and very professional. I’m glad to have done business here.

Went in for a rental and jessica was polite and full of laughter

I went in do a rental and Jessica was very helpful and was able to get me into a nice unit at a great price. Thank you

Nice people. Clean facility

Very nice people super helpful I recommend this place an goid price .easy to get to off of Hermosa an 8rh street in Rancho Cucamonga

The lady was very helpful and she treated me very good. Her name was Jessica

Raymond andrea where great and helpful

Purchased a space today had a really fast and good experience when i was helped by raymond and andrea, i was moved in within an hour. Thanks guys

Omg! The best customer service experience that I’ve encountered in a long while! Jessica and staff are patient, kind and extremely helpful. Thanks again😊

Thank you Naomi & Sharon for helping me make my first time moving experience smooth and simple!!!

Been to many different storage facilities in the past. Customer service here is UNMATCHED! Naomi was super helpful and nice, answering all of my questions. I'll definitely be recommending to my friends and family.

This establishment has the best customer service and it’s extremely reliable with any questions that I had about company policies. Both showing hospitality and friendliness I would reference friends and family for secure storage. Public Storage stands by their reliability and secure storage. Definitely a place worth considering for storage needs. The person that helped me was a young lady named Naomi. Both polite and courteous.

Naomi and summer were very helpful today ! As soon as i walk-in they were able to answer all my questions about prices and moving stuff in. Very friendly staff ! I will definitely recommend it if you’re looking for an affordable storage !

Very friendly staff, Naomi was super helpful.

I would thank you the person who help me to come to rancho. His name david call center excellent customer service i will give him a 5 star also naomi jessica as well excellent service explain details to me very nice people who cares i will give her 5 stars ..I also like the hours from 6am to 9pm excellent....

Jessica is very helpful and keeps the property very clea . Thank you

Jessica WAS amazing!! So friendly, courteous and answered all our questions. She helped us upgrade and even came down to make sure everything was up to our standards. We would’ve rent from her no matter what!! THANKS Jessica for helping our move go smoother Charlie

Deseo que les ayude

Jessica was very helpful

Jessica and Naomi were a great of assistance and couldn’t ask for better service. Thank you girls!!!

Jessica was very helpful and polite while taking my payment.

The girls in the office are so much fun! Jessica and Sarah were great help in getting me into a unit HASSLE FREE! And they provided some good laughs as well. I’ll be referring friends and family to this public storage!

Great place. Jessica and adrea were very professional and helpful. Best storage place in the area

Thay were so nice and helpful and her name was jesicka

April and Estephanie are amazing such amazing service they always call me to remind m to make my payment and greet me with big smiles, I highly recommend this public storage.

Sarah and Estephanie were very helpful in finding deals for right fit, timeframe, and price that I needed. Thanks!

Sarah and summer were really great help ! The location seems to be ran right and there so kind and everything ! And made my experience at that store location go out perfect and would definitely not have any problem coming back or even referring people to this location ! 👌🏼

Pretty good

One of their staff Jessica told me that I can get a storage unit with a foreign ID since my Cali ID got lost and I’m waiting for a new one. Drove 30 mins from my place to this branch of public storage as they said I can only get a storage unit for foreign ID if I drop by. When I got to this place they refused me instantly. I asked why did jessica told me I can get a unit in the first place? They just said she doesn’t know the policy and I’m on my own. Well thank you for wasting my gas and my precious time. I DO NOT RECOMMEND this storage space. People here don’t seem to know what they’re talking about and will only cost you more money and waste your time. Imagine if you have people paid by the hour to transfer your stuffs and they’ll just refuse you. That would cost you more money. Very incompetent people.

This public storage is amazing location love the the way jessica has the best customer service any an all questions she has a wonderful answer thank you i recommend this location to family and friends

Jessica is awesome. Great service. Great attitude.

Estephanie was amazing, she was very helpful and upbeat, a nice change from the usual downers that i tend to deal with when going into a storage place

Summer was great, helped me with all my questions She had awesome customer service. Definitely would recommend storing here !

Jessica was very helpful with my transfer and saved me from moving. Thanks Jessica

If you are moving or looking for a place to store extra items this is a great place a great location and a good safe neighborhood the staff here is extremely communicative and friendly and ready to help and show you what they offer on their property . The staff is wonderful I went on Friday, March 29 and summer was extremely helpful

Jessica was AWESOME and helpful! She was very friendly and provided excellent service! She answered all my questions, some before I even asked! I highly recommend this Public Storage location, especially because of her!

Normally don't write reviews but the girl who works there, Estephanie I believe her name was, made my experience here awesome. She was very helpful and informative, and was all smiles even through all my questions. 5 stars for her!

Im glad i chose this place to work with. Spoke to Jessica over the phone and she was vey helpfull. When i met her she was twice as helpfull and very informitive about everything. Highly recommend this location.

What are the gate hours at 8949 Hermosa Ave., Rancho Cucamonga, CA

The staff is extremely helpful and polite. Estephanie escorted me to the available units and suggested sizes based on my storage needs. She was very professional, personable, and wanted to make sure I was well-covered with supplies for my move. It was raining heavy during my visit but Estephanie did not hesitate in walking me to available units because I needed one that day.

My wife and I were very impressed with the service Dayanna gave us as well as the clean, secure look of the property. We would recommend this facility to others.

Great services very helpful thank you

Amazing property! Nothing but smiles and professionalism! Thank you Summer and Amber !

The ladies behind the counter were an amazing help, Estephanie was very helpful in assisting me in looking for the right unit, and was always smiling through all my questions and concerns

A very friendly place, nice and clean, the ladies there were very helpful and made my time there very delightful.

Estephanie and April are always smiling and always professional. I would recommend this Public Storage to anyone.

Do to Summer & April’s great attention to detail & Awesome Customer Service, I definitely leased my storage, they made the whole process easy for me and my brother, they took the time to explain everything and gave us a tour, they didn’t make it feel like business they made it feel comfortable and welcoming and now a days it’s rare, so Summer and April deserve the 5 stars.

April and Summer were very great, they explained everything thoroughly and efficiently. Gave a great tour and answered all of our questions. Would definitely recommend.

This is the best service!!!

April and summer are the best!!

Girls in the office are always kind when I make my payments.

Thanks for April's help. It is my first time to rent the storage. The recommendation help me a lot and let me how the storage work. I am ready to move in. thanks

April and Estephanie provided excellent customer service and answered all of my questions thoroughly. Prices are also great at this location.

Estephanie and April were so helpful and friendly. I appreciate their kindness and knowledge. Great job Public Storage!!

Had storsge units for 30 years. Good experiences inril now. Raised rates 4 times in 2 years. The office staff and customer service line says its to keep up with maket value. Untrue. Each time rate increases, I query the prices of the 10 miles surrounding. Rates of all (except public storage) are consistently $30-$80 a month less than Public Storage. Called customer service at public storage to ask questions, the cs rep was rude and sarcastic. He said, "we can charge what we want". I suggest renting from a different company.

Estephanie was very friendly, knowledgeable and informative during my move-in day. The process was very smooth and my questions were answered thoroughly. I would definitely recommend this place!

I had stored my belongings at other storage places before and always hated the customer service I received. Thank you public storage and April for changing that. April was so helpful and knowledgeable. Thanks for making everything such an easy experience.

Ashleigh and Estephanie were very informative and gave great service.

Great customer service and friendy and very honest..... April was helpful, curteous and great customer service! Made moving less stressful.

Been using this location for about 5 years, a bit bummed out that they are making me move from the large unit to multiple small units to "standardize". The staff (April & Estephanie) are really helpful in getting my accommodations taken care of.

If you rent a space here and leave a little after hours they will call you saying next time we will evict you!!! I understand if it’s hours after it closed but if it’s only minutes 🤷🏽‍♂️. And they raised my rent after only 2 months there!!! I am trying to get a different storage place because public storage SUCKS!!!

April / estephanie. This young lady's are very nice, with smiles and good attitudes.

Dayanna was very sweet and helpful! explained everything In great detail. I would definitely recommend public storage.

Really resourceful place thanks to Dayanna and April. They are very polite and helpful to get what I need at the time I needed most great pricing and very clean. Thanks again 10/10 for customer service

I rented out a storage unit for my small business. A week after renting it they (Property Manager April) told me they need to move me to another unit because of an active electrical outlet in the unit. This is ridiculous, partly because they should have checked the unit before they rented it out and I've had this unit for over a week. I am closing my unit and going elsewhere. I wouldn't use this place if I were you.

The girls working the front counter were super attentive and bent over backwards to help me, thanks again!

Had a great customer experience with Estephanie. She was very helpful and informative. Very happy with my storage unit and got a great rate 👍🏻😁👍🏻

Just stopped by to make a payment and both April & Estephanie were super pleasant !

Rude staff and Property manager is no help. Staff gives wrong information and loses records. Was a good place when It was Hermosa storage. Public storage sucks. Asked for a lock to be cut off and they have no record of request a month later. Lock not cut off yet.

It was an easy and fast process to get a storage unit. The facility is close by, clean and the customer service was fantastic! Thank you Dayanna!

April was super kind and helped me get a great deal on the storage unit. She was helpful and patient with me (I almost got the wrong size but April asked what I was putting in and showed me the units so I can be better informed). I would highly recommend this Public Storage!

Excellent service, Estefania was so helpful and friendly answered all our questions in a happy professional manner, thank you Estefania, places need more people like you

Outstanding people. Dayanna and April are very good at their jobs. I am a first time user of Public Storage and found this experience simple and easy to get thru. April and Dayanne explained all the information I needed, walked me thru the documents needed. Dayanne showed me the Units I would be renting. Found this facility to be very neat, clean and organized. Dayanne and April were very helpful in answering my many questions and completed the transactions even while assisting other customers. Amazing place and great people, never missed a beat... If you need storage, you found the right place.

Friendly service. Heidi and Estephanie were friendly, patient, and very helpful. I am glad we decided to come here for our storage.

Dayanna and April are the Best!!

My experience was great I will recommend my family and friends.... And April was super Awesome very helpful and informative

Service was unpleasant

Sharon and Estephanie we're very helpful. I like this place for it's cleanliness and how the staff is always around the premises.

April n Ashley very therogh good to work with. Thanks.

It works

The staff were friendly and April was very knowledgable.I would definitely recommend this place to others.

Dayanna was nice, super helpful and had really great nails. She made me have a good experience a public storage.

10 stars ✨ Amber & Diana are truly the definition of customer service! I had so many questions & they were so patient with me and answering them !

This was the third public storage I had gone to. Honestly, the only reason I stayed was because the girls there were very curteous. Noemi or Naomi (something like that) and Estephanie were being very helpful and were able to provide information that the other 2 places couldn’t. It’s rare for me to write a review, but I believe the situation calls for it. Thanks again girls!

Great place if you're counting calories.

Had my storage unit there for year and a half. Friendly staff clean facility and reasonable rates.

Amazing customer service, made me feel right at home! Awesome laughter, keep up the great work. Naomi & Jessica. :)

Awesome place to store your foobie especially if your racked up and racked out at home, this is a great place to store all my extra foobie and also great meeting point for foobie drop offs, so i have to give it 5 stars hands down the safest foobie storage place ever epic epic epic epic☆☆☆☆☆☆☆☆

Ashlyn and Sharon provided excellent customer service. They resolved my issues and answered all my questions. I would recommend this location solely due to this experience.

What is the monthly rental for a 11 by 13 foot space?

Got a small storage for a couple months. Heather called me to come in she helped me and found one that I could get my truck in easily which is a huge plus. The place is clean and very quiet

Very helpful, clean and professional. See Ashlyn,

Easy access big storage

The People who manage this location are rude and lazy. They could use a class in Ethics of Customer Service!

Christina helped me was very nice and help full great move in price

Very helpful

Very clean.

Christina helped me customer service was excellent price was great

All so helpfully very friendly the location very nice and clean...

Thank you for the great customer service Christina and Stephanie!

Great help to me thanks for being so helpful and friendly and to me thanks Art Carrington

Christina was very help full and understanding

Thank you christina and heather you made a tough move pleasent

Clean spot, helpful office and reasonable rates.

Christina was great help with finding me a storage unit.

Stephaine was so helpful and excellent in helping me find the right size storage and good location .I came from Anaheim and she waited for me very patient. Thank you Stephanie for going the extra mile for me and assiting me with a better price. Priscilla

I had a great experience at Public Storage, Christina is very professional and polite, I highly recommend this location.

Good service Cristina and heather were very helpful thank you

Terrific experience with Christina and Stephanie! Very professional, courteous, persistence, knowledgeable with their products, and customer service level they set the bar! These ladies went out of their way to look for a specific unit and went above and beyond to look for the best price for me and succeeded!! If your don't rent from this location you guys ar crazy thanks again hermosa team!!!

Great staff!

I went in christina helped me get a stoarge unit that worked for me she had very great customer service i recommed you to store here great price and both girls christina and heather very nice girls

Great prices...

I came here to pay my storage that is in Texas. The lady Heather helped me she was very kind. She even called where my storage was to find out a question that I had. The person in Texas was very rude to her and she was just trying to help me. I really appreciate her kindness and professional attitude even when the other lady was disrespectful to her. Thank you Heather for your service. I wish I had my storage here and not in Texas!

Cassandra, Heather, and the other ladies were all wonderful. They worked with me when I had to cancel my initial reservation, took care of me when I was finally ready, and saw me through the exit process. They were all friendly, helpful, understanding, and most of all (I'm a bit of a handful) patient every step of the way. I highly recommend this site for your storage needs. Everything was clean, easy, and fast.

Christina and Heather are very beautiful, helpful customer service ladies. I will definitely recommend this public storage.

Heather and Christina very great

Heather and Christina are very pleasant to deal with. Smooth transaction. Highly recommend.

When I first signed up for this storage facility I reserved it online with a price of $165. Once I went to pick up my keys the amount in their system was about $185 plus insurance. They said it would be fixed immediately and that did not happen. So for the 1st month I had an automatic payment set up and they overcharged me. Second month I paid the difference and confirmed with the workers there if that was ok. They confirmed. I think got a letter advising that my stuff would be auctioned off if I didn't pay in full. I call and tell them I paid my bill on time. They tell me again it's a mistake and it'll be taken care of. A few weeks and more late letters later a go to my storage to pick up luggage for an emergency trip I had and was unable to enter the property. The entry box said our code was denied. OF COURSE. We go buy luggage and go on our trip. When we get back I call to complain. They give like a $15 credit. Not even enough to cover luggage. A few weeks later I receive a phone call stating that they cut off my locks. This was after my next payment. They apologize AGAIN and asked if I can come in and get my new keys. They cut my locks because their system showed that non of my payments were in full. Fast forward to today. I had already called several times because every time I went to make an online payment it showed $100 over my rent but there was no answer. I finally got a hold of someone today and asked them about the fees. She told me that her system didn't show that a they are now charging me a late fee. I advised her that those numbers must have just changed and she told me that it has been that way. Without arguing I asked for the late fee to be removed with all of the things that happened with my storage from the start and she told me NO. Customer service to me is big. When your customer accommodates you in all of your mess ups, then you accommodate them.

Great place! I came in looking for a storage unit and was greeted by Heather. She helped me find the storage shed that would fit all my stuff. The place was very clean I didn't expect to see such cleanliness outside very impressed. I would like to say thank you to Heather for the service she provided to me.

A+++ service Heather and Sharon were very helpful!!!

Heather, Jasmine, Sharon were so nice and helpfull. Their customer service was excellent! Thank you, Charmaine

Great and easy location.....friendly customer service..... Kodo's to Christina and Heather....safety and security a plus.....whenever I need to store anything... I think of Public Storage! LuWanna Simmons

I have a storage here christina has been very nice generous great attitude every time i go in to make my payment she has the greatest customer service with a smile on her face all the time i would recomend this storage to family and friends

If any one is looking for a good deal and great customer service, Rancho Cucamonga'a public storage on Hermosa offers both! Christina and Heather are wonderful & they help you in any way possible. I will definitely recommend this location to friends and family.

Very kind and helpful. Heather was very nice. Would definitely recommend this place to others.

Came in here the other day with my husband after searching numerous other storage companies, finally found this one. Not too far from the house, their prices were extremely competitive with the other places that i went to. They finally had the size i was looking for! The three ladies in the office were so nice and helpful, (don't remember any of there names, unfortunately). If you are in search of a storage go here! This place was HUGE, they have all sizes. Much cleaner in comparison to the other local competitors.

Christina and rosie were very helpfull they showed me the storage and even offered me a drink that you so much. And the best part they have great deals . so everyone make sure you go to the one in rancho cucamonga on a hermosa & 8th st.

The girls in the office are very polite and helpful. It is a joy to make a payment here.

Just got a 5x9 unit at one of the best prices I could find. Great staff and service!

Just stopped by to get some prices and compare I needed A small unit to store some extra inventory I had for my business the two girls in the office were very helpful Christina and Rosalinda had no problem showing me what I needed. I will definitely be back when I am ready

Christina and Rosie are awesome! Great customer service and energy!

Rosie really helped my mom and I.

I have rent at Public Storage in my home town so when I came out here I figured I would go with them since my other experiences were hassle free. I was shocked at how much nicer this place was than the others. The girl that helped me was Heather she was very nice and informative. I really had a great experience here and was glad that I choose to come here