I had the most wonderful experience here. The young lady at the desk was so friendly and she is really what made my experience so so good.
My little family and I were in between homes and needed a large unit to keep our household items. In the 8 or 9 months that we kept a unit there, it was always a pleasure running into the property manager, Desiree. She was always there to greet me with a smile and always ready to help with any concerns I had. The only thing that I was bummed about in finding a new home is no longer running into Desiree.
Desiree went above and beyond and helping me find the perfect unit for my needs. Doing everything from Hawaii I had to rely on her help and information which was spot on and my move in experience was top-notch. I can’t recommend this location enough given the amazing management and customer service as well as convenience, quality, and cleanliness. Top-notch all the way.
Friendly staff,clean areas, except there's no trash can to throw your trash away
Best service ever and dez is great
Awesome place , property is kept clean and secure , manager seems to really care and it shows. Thee best storage I've ever had
Desiree was very helpful and diligent making sure our process was easy. Super friendly and she really helped ease our stress from our move.
I love public storage! Their Halloween specials are amazing (: Big shoutout to Desiree! So friendly and extremely helpful! 10/10 would recommend renting a storage space here.
Desiree goes above & beyond, such a great hardworking woman. Great customer service, no lack of communication. She keeps the area safe & clean :)
That place was nice. Close to home and the prices are great. The property manager was awesome. She seen that I was a little lost and she stepped out the office and pointed me to the right direction so I'm extremely thankful for that.
Had an issue with our new unit and had to change on the spot. Desiree was wonderful and helped ease my daughter's moving her belongings into storage and changing units.
I have rented from this location several times for both my business and personal belongings, and Desiree has been one of the best.
Desiree is incredibly helpful and very friendly. The storage units are clean and well secured. Very happy with my storage unit experience here.
Desiree is fantastic to work with! Her commitment to customer service is exceptional. What an easy experience for managing a very complicated family situation, one less thing to worry about!!! Thank you Desiree!!
Very helpful and friendly.
Desiree took the time to show us different sized units. She was so helpful and kind.
Desiree has been so helpful in making our storage experience stress free! I would recommend this facility to all my friends.i
Shout out to Desiree for her amazing customer service everytime I was in need of help with my unit she went above and beyond for me I really appreciate everything she and public storage has done for me and my family I definitely will refer to friends and family to this lil gem good prices and even better people, many blessings from my family to yours 🙏🙏🙏
Desiree is a great property manager she helped me find the perfect size unit. Highly recommend this location is clean and the manager is so nice and friendly.
I was just leaving Public Storage in Upland and had to pull over to write a review!
Desiree is a wonderful person whose professionalism matches her thoughtfulness. She’s always making excellent recommendations, to help ease my transition into storage, or to utilize its services. She’s always patient and never appears to not be unhappy at her job.
I would suggest that you give her promotion, but that would mean you would take her away from us lol. She's definitely deserving.
By the way, I have rented from this location several times and it’s only been because of her that I return and not proximity.
Friendly and helpful choosing the right size storage.
This public storage is by far the cleanest I've ever seen, the one nice young lady Desiree is wonderful very helpful. Always answers any questions I may have.
Dez The person in charge of this area is very friendly, explains everything and always looks out for clients with a smile, a good place to rent your space.
Desiree was beyond helpful! She really made my day with how willing she was to help with my situation. Thank you so much!
Friendly and good experience with the Customer rep.Desiree.
It was a Saturday and I had a UHaul with my storage from Yucaipa. No one was in the office when I arrived. I made a call and Lauren was able to take care of me right then over the phone, from start to finish. She was great and made sure everything was done correctly so I didn't have any problems.
I would definitely recommend Public Storage to everyone.
And, there is a discount on your first months rent which is a great incentive after the expense of the U-Haul.
Desiree is THEE best property manager I've had the pleasure of doing business with. Very attentive and detail oriented. She runs a people business not just a storage business. She takes the time to know the people she's serving as well as their needs. Most issues you find at other facilities have to do with miscommunication- our girl Desiree won't allow that. The information provided is thorough, and she won't let you walk away without a solid understanding of not just how it's done but why it's done this way. Truly a pleasure to have met her. Very happy with who is handling my property on site.
I had a very unique situation where a family member tried to prevent me from receiving my grandmother's belongings that were held in a unit here. I live in Alaska, so this was very hard to navigate as I was being told incorrect information by the family member. I was fearful that I would lose all my grandmothers belongings.
Desiree made sure that I didn't!! I have spent the last three months on the phone with Desiree. She has gone above and beyond tohelp me and made sure that my grandmother's stuff was not taken from me. I'm proud to say all her belongings are now with me and Alaska and Desiree was so helpful with all of this.
I cannot thank your company enough. Desiree is a wonderful asset to this businesss. Thank you!!
Desiree was very helpful! She has the best personality and made me feel very welcome. I definitely recommend this location!
Dessire is a great worker. Whenever I come in she helps and acknowledges me. I’m glad to have her here at the public storage.
Just got a storage unit here and Desiree was very helpful helping me find my storage unit and get into the building
I have had many storages and many different places and I can say
Desiree is by far the best mgr. That I have had. She is helpful. Knowledgeable, friendly and just nice. She does a great job keeping the place clean and you couldn't ask for a better manager.
Great communication whenever you are late with the payments
Des really goes out of her way and goes that extra mile my friend needed some storage space and Des took the time to go over the options. Very informative.
Though I only utilized the storage unit for a short period time, I must say I was impressed with the quality service I received, especially from the Property Manager, Desiree Y. From the moment I spoke with Desiree she displayed great professionalism. She was excellent at communicating, had a charismatic personality, and well versed & knowledge of her job.
Prior to arriving to my storage, I talked to Desiree by phone, she explained thoroughly what I had to do, and offered to walk me through the registration process. She even assisted me with troubleshooting a minor glitch I experienced while registering.
Upon arriving to my storage unit, she went a step further by ensuring I had completed everything in terms of the app. She brought over a cart to load my items onto & advised where they were usually located in case I needed one. Also, I noticed her cleaning & assuring the upkeep of the property.
Overall, just top tier. I usually don’t write reviews but I had to give credit where credit was due. Desiree was simply amazing!
Very nice mgmnt. Clean building, parking area and restroom. I like that I can control gate with my phone. When I needed to down size the transfer was very simple and fast!
Was looking into getting a storage unit and when I came in Jacob was able to answer all my questions and was very friendly. Will recommend to anyone looking for storage.
I just got a unit from this place a few days ago. Desiree made us feel like our items where gonna be safe and secure she explained all the rules and how she takes care of anything and made us feel completely comfortable. She definitely went above and beyond I have gotten a few storage places in different areas. They never explain there rules or times so half the time you end up finding out the hard way what time the gates lock. But here she went thru everything to make sure we knew everything we needed to know. This was a temporary storage unit but if I’m ever in the area again and need a unit definitely would be coming here first
Desiree, the office girl, is supper friendly! She always has a smile and goes out of her way to make you feel welcomed.
Today I went to public storage and as always I love coming around here and be greeted by the manager Desiree she is very helpful with every I need and the property is always very clean I recommend this place to everyone.
Great Service and Friendly Staff Especially The Manager Dez ! Truly The Best Place To Store Your Belongings Leaving You Feel Safe & Secure
Desiree is great at this facility very clean love the service
The location manager, Desiree was very friendly and professional to work with! You just can’t find this kind of considerate and helpful support in today’s climate. I will use this facility again when needed because of her!
I love this facility it’s close to my job and convenient!! Dez is my LILO to my stitch lol but she has a heart of gold and always makes sure the facility is kept up and tends to my every need.
I had the pleasure of using the services at Public Storage for a few months now and I’m immensely impressed by the exceptional customer service provided by an employee named Desire. From the moment I stepped into the facility, Desire's professionalism and dedication to customer satisfaction were evident.
The facility itself is well-maintained, but what set my experience apart was the personalized attention and care provided by Desire. When I rented my unit, she demonstrated a deep understanding of my storage needs and went above and beyond to ensure that I found the right unit for my belongings. Her knowledge about the different storage options and her ability to explain them in a clear, concise manner made the entire process seamless and stress-free.
What truly stood out was Desire's willingness to go the extra mile. She patiently answered all my questions, provided useful tips on how to best utilize the storage space. Her friendly demeanor and genuine interest in helping customers is refreshing and greatly appreciated.
Moreover, Desire's efficiency and attention to detail ensured that all administrative processes were handled swiftly and accurately, saving me time and hassle.
My experience at Public Storage Upland was greatly enhanced by Desire's outstanding customer service. She is an asset to the team and a perfect example of how dedicated employees can create a positive and memorable experience for customers. I would highly recommend Public Storage upland to anyone in need of storage solutions, especially if you get to work with a fantastic employee as Desire.
Desiree is super helpful and informative. Definitely recommend using this facility!
The staff at this Public storage is what there’s really to rave about versus other storage facilities I’ve used in the past. Desiree’s demeanor during our interaction, as well as her smile, saved what would’ve been a rough day for me!
I was helping a friend move things into storage and Desiree was extremely nice & helpful! Shoutout to her.
During this time in life where I have had to utilize Public Storage I am glad my belongings are in Uplad! The facility is always clean and the service is impeccable Desiree is a welcome sight Alwaysand very kind and helpful! Thank you Public Storage of Upland!
Great location helpful staff, clean and secure units.
Desiree does a great job keeping the facility clean. Very friendly and helpful and always in a positive mood.
Completely satisfied with the service here! Great prices, amazing deals, and on top of that, the staff is excellent. Have a great experience with Public Storage staff, although, Desiree has to be one of the nicest, most helpful staff in the industry. She was very descriptive, useful, and overall an amazing individual!
Desiree was an excellent help with reservations gave an great guided tour
I love the storage ! It’s so clean and cheaper !
Desiree is an amazing person she is always going above and behind to help her customers and does a very great job in keeping up with the facility and over all look, I would high recommend this facility .
Love this place!! Dez is the best. She always has my back. She always makes sure the facility is clean and makes sure my stuff is safe.
This storage has always met quality standards. Nice and fresh inside. Always clean. Safety and security is great peace of mind, there's a mutual respect, so I don't got to worry about being robbed or being hassled by workers or renters.great prices too!!! Y'all the bestest😁
Desiree has been a true blessing with moving into the storage unit. Public storage is fortunate to have her.
Kaydi it’s nice and amazing manager in public storage office
Very helpful, friendly service! Would highly recommend this location to any one in need of storage space. Desiree is the best! 5stars for sure!
Lady in the office was super helpful and very nice explained everything well
Awesome staff and a great clean place to store your 3 bedroom condo home!
I haven’t rented a storage in awhile and was nervous about picking the wrong location with so many options but I’m glad I stayed local and chose the Upland location off Euclid. Since the beginning I haven’t run into any issues and that’s above what I expected to be honest. The prices are more than fair and the staff is very kind and always there to help. I would recommend this place to anyone.
Staff is super nice and helpful. Storage was clean and well kept. Loving this place.
BE PREPARED TO WAIT AN HOUR TO USE A CART. This place has gone way down. As much as we pay for a unit and they can’t afford to have two members on staff? Had to wait a half hour for an employee to become available to check out a cart then was told the employee would be going on lunch and would have to wait for them to return to get my ID back. This is in no way the employees fault and they have always been kind and courteous. This is the fault of the company. On another occasion the elevator was broken and we had to wait to find an employee to unlock the stairwell for us. Then we got locked in the stairwell and had to call the desk repeatedly to be let out. It was ridiculous. They need two employees at a time.
Desiree , I have been a ost caring and understanging people I ever met thank you so much.
customer for close to a year now and I would like to share a thing or two you are one of the mm
Big thank you to Desiree! I lost track of time and showed up a little passed closing time and she was nice enough to stay over and let us unload our stuff really quick. Made a huge difference in my day!
This unit is very clean and well maintained. Desiree, the property manager, was very kind and helpful throughout the whole process. It was great speaking with her and she made the experience even better for us. I would recommend!
The elevator at the storage was not working and Desiree ( Euclid location) was able to look into it and found the cause of the problem and I was able to unload my stuff using the elevator. Would not being able to if it wasn’t for Desiree’s help.
I have had this storage place for multiple years and Desirre's service is consistently exceptional. She manages the operations at the facility and always makes the time to help and assist us with all that we ask as well as offering water since it was a hot one day. We have often seen her making the same time for other tenants. We are grateful for her hard work and her genuine kindness that go a long way 🙌🏼 so thank ya!
Desiree Is extremely nice And it's very helpful like the girl
This place is a joke like deseree she is never in the office they only havs 1 cart don't go there customer service there is a joke
I never leave a 1 star unless it’s absolutely necessary! This storage place is maybe one of my most horrible experiences I ever had! Karma comes back 10 x then what you guys did with me today!! Hope it was worth it!!! Never again!!!
I started renting a space at Public Storage Upland at the beginning of this year. I had to put all of my family‘s belongings in huge storage. In such a horrible time in our life, we were greeted with an angel. Desiree is amazing. She is always there to help. When my little ones are with me she always talks to them and offers them snacks. They think she’s the best. Thank you Desiree.
I’ve been using this storage facility for my items and since I’ve been with them I’ve been super happy with them all due to the site manager Desiree. She is sooo kind and understanding and does anything for you to feel taken care of. She’s wonderful and has made my experience wonderful as well with them because of her amazing customer service. People like her at places like this are a blessing!
I stored my stuff here for about 8 months from end of July 2022 till end of March 2023. The staff here is top notch and second to none. I have stored my stuff at a few different competitors over my adult life and by far Public Storage is the best around. Specifically this location and the combo of Clarissa and Desiree. We called looking for a storage facility to store our stuff, when an opportunity came about for us to move. We actually did not choose this location initially because it didn't have the availability we were looking for. My wife spoke to Clarissa on the phone after she called us regarding a missed check in. She was able to find us a unit that fit our needs while honoring the cost of our original reservation for the first few months. The Facility was kept clean and well maintained, upgrades were constantly being made as well as visual checks to make sure your possessions were locked up and secured. If your looking for storage in the area, with the piece of mind that these two will guard it as if its their own, it get no better than here!
Desiree was very accommodating and nice. The spaces were well-watched and kept clean. Would recommend.
I had such an amazing experience at the Euclid location. Brianna went above and beyond every time for me. I went in to ask a non public storage question and Brianna did everything she could to help. She's always so kind. Please send my best regards to her. she is amazing!
Desiree was so helpful and very sweet. I did all my paperwork online so Move-in was fast and easy.
This place is clean and well maintained I had a unit here for about 5 months now and I never had any issue. The employees are super friendly and willing to help with whatever you need. Big Thanks to Desiree, she goes the extra mile to make you feel welcome and comfortable! 5 Stars to her too!
Such an amazing experience from the moment I checked in till when I moved my items out. Desiree was very attentive and polite as well as good customer service when it came to her showing me the property. I will highly recommend this storage if you want somewhere safe and also good customer service.
The entire area is nice and clean, and well secured. Clarissa at the front office was very kind, thoughtful, and very helpful. The prices are reasonable. If I could've left more stars I would have.
Desiree was super professional helpful friendly I would recommend this site to my friends and family.
Desseri was always very helpful and gave good customer service. Facilities is always clean. I recommend if you need storage this is a good location
Clarissa gave great service
I had visited from KY and the location in Upland CA on Euclid Ave across from the gas station is where I was. The property manager there
Desireé ( dez-UH-ray). Was everything above professional, she's was extremely helpful, naturally courteous and patient. She truly likes her job and is literally a ball of light. She was soooo helpful in ways she didn't have to be. The world definitely needs more people like her. Thank you so much.
It's great...Desiree does a great job and was very helpful...
Desiree is a good employee at public storage she is always helpful.
Have had our stuff here for a while except for the price increase everything seems to be ok.
Desiree
Great ppl in this location
Desiree is always ready to help anyway she can
I definitely recommend this place👌🏻👍🏻
Easy & convenient… Desiree is super helpful!
Friendly staff and convenient location. I had a great experience.
Desiree is a awesome property manager, always attentive to my needs, saw me struggling with my stuff and brings me a cart. Just amazing customer care. She actually cares💯 I’ve had my storage for 3+ years and nobody has helped or even asked…..Ty again Desiree
It has been a very pleasant experience renting at this location. The manager Desiree is a very personable and professional lady. She is always pleasant whenever I see her by passing. This property has a clean restroom for me as a customer and the storage units/hallways are well kept. This Public Storage deserves. The best service manager ever ❤️
Desiree is incredible. She is very respectful and have patience!! I was in a bad mood from moving and she turned things around for me. She's a keeper!!
Desiree was very helpful with everything she has made my experience here wonderful.!
Desiree , customer service was awesome Explained everything to me very well and was very polite made it all to easy to get my storage 👍🏼
I recommend this facility it’s very helpful especially Desiree she always greets us with a smile and helps us a lot
Desiree is the manager at the location at facility that I store at, she always has a smile on her face ready to lend a helping hand.
Desiree has been great since I moved in she has help me download and connect to the app she is always happy cleaning ready to help.
I have been a customer of public storage going on five months. I have had a great experience with the awesome customer service that Desiree provided me. She not only made me feel comfortable with storing my belongings but she also showed me how much she cares about the property. When I visit my storage she is always cleaning or helping a customer. I have not had a chance to meet anyone else that works there but I’m sure they are just as awesome as Desiree. I recommend this storage for anyone that appreciates great customer service and a secure and clean property. FIVE STARS FOR SURE!!!!👍🏼
Awesome storage location. The young lady named Clara was outstanding and very informative. I would recommend anyone who wants a unit to come here. I was treated well and nice. Thank you so much public storage for helping me. And thank you too Clara. Your awesome. 😉😎
Desire is friendly and very helpful.
Love this storage havent had a problem love that the gates are always closed and the customer service Desiree provides is great, she's always there ready to help very happy with her service (:
Desiree ,
She is the best. Very helpful and everything was explained and I felt very grateful. Thank You.
Desiree is awesome in every way. She is very professional and informative. Always there for any questions or concerns . I definitely recommend .
Hi there,
Public Storage 127 E Euclid Ave Upland CA,
Wanted to state customer Service with Desiree, has been fantastic because she is an amazing person very friendly and helpful.... Great attitude!
She needs to recognized for her fantastic Customer service! Would've given 10 start...
I am so beyond happy with the customer service of Upland California. Desiree is exceptional in helping customers. She is friendly, ready to help and very professional. Thank you Desiree for all you do for Public Storage and for all your help. I appreciate you very much!
I came in to see a storage that I may need in the future Desiree was very helpful, thorough and professional I do not need the storage until 3 months from now. Even still she answered all of my questions. I would definitely recommend this property because of her.
Very very ridiculous. Hours are never accurate on the door, or Google. They close up ten minutes before actually closing time. Carts always wobble, in my unit it looked like someone had trash above my stuff sinking down slowly through the months, and nothing done about it after I told them. Hard to bring two vehicles with the gate, gotta risk your car being dinged. If you check out three weeks early ... No reimbursement for the time ... Then they try to use the unit that's technically yours still if you move out before your time ends..
Very respectful Professional good pricing and nice desire
Desiree was Very respectful and professional and good pricing
I had to move some stuff to a storage, a hard personal situation. I called Public Storage and they were super helpful and professional. When I went there to finalize Desiree was very nice and made me feel important and answered all my questions. If you need a spot to park your stuff I highly recommend this place.
Está un poco incómodo llegar hasta los storages.. tienes que caminar y llevar tu carrito..para poner la clave tienes que bajarte del carro..
Good service and very attentive employe (Suzanne). Would recommend for anyone looking for units. Since the first time I called, they were amazing.