Public Storage Self-Storage Units at 127 S Euclid Ave, Upland, CA

This unit is very clean and well maintained. Desiree, the property manager, was very kind and helpful throughout the whole process. It was great speaking with her and she made the experience even better for us. I would recommend!

The elevator at the storage was not working and Desiree ( Euclid location) was able to look into it and found the cause of the problem and I was able to unload my stuff using the elevator. Would not being able to if it wasn’t for Desiree’s help.

Great Service and Friendly Staff

I have had this storage place for multiple years and Desirre's service is consistently exceptional. She manages the operations at the facility and always makes the time to help and assist us with all that we ask as well as offering water since it was a hot one day. We have often seen her making the same time for other tenants. We are grateful for her hard work and her genuine kindness that go a long way 🙌🏼 so thank ya!

Desiree Is extremely nice And it's very helpful like the girl

This place is a joke like deseree she is never in the office they only havs 1 cart don't go there customer service there is a joke

I never leave a 1 star unless it’s absolutely necessary! This storage place is maybe one of my most horrible experiences I ever had! Karma comes back 10 x then what you guys did with me today!! Hope it was worth it!!! Never again!!!

I started renting a space at Public Storage Upland at the beginning of this year. I had to put all of my family‘s belongings in huge storage. In such a horrible time in our life, we were greeted with an angel. Desiree is amazing. She is always there to help. When my little ones are with me she always talks to them and offers them snacks. They think she’s the best. Thank you Desiree.

I’ve been using this storage facility for my items and since I’ve been with them I’ve been super happy with them all due to the site manager Desiree. She is sooo kind and understanding and does anything for you to feel taken care of. She’s wonderful and has made my experience wonderful as well with them because of her amazing customer service. People like her at places like this are a blessing!

I stored my stuff here for about 8 months from end of July 2022 till end of March 2023. The staff here is top notch and second to none. I have stored my stuff at a few different competitors over my adult life and by far Public Storage is the best around. Specifically this location and the combo of Clarissa and Desiree. We called looking for a storage facility to store our stuff, when an opportunity came about for us to move. We actually did not choose this location initially because it didn't have the availability we were looking for. My wife spoke to Clarissa on the phone after she called us regarding a missed check in. She was able to find us a unit that fit our needs while honoring the cost of our original reservation for the first few months. The Facility was kept clean and well maintained, upgrades were constantly being made as well as visual checks to make sure your possessions were locked up and secured. If your looking for storage in the area, with the piece of mind that these two will guard it as if its their own, it get no better than here!

Desiree was very accommodating and nice. The spaces were well-watched and kept clean. Would recommend.

I had such an amazing experience at the Euclid location. Brianna went above and beyond every time for me. I went in to ask a non public storage question and Brianna did everything she could to help. She's always so kind. Please send my best regards to her. she is amazing!

Desiree was so helpful and very sweet. I did all my paperwork online so Move-in was fast and easy.

All I’m going to say is during my current situation having to obtain storage has been devastating!! BUT being greeted by CLARISSA first was a truly bringing my anxiety way down!!! She was patient and truly understanding!!! However, the test was truly when Desiree (Dezeray) and I met!!! I’m truly grateful for her because I truly have been sticking with my situation and she truly has been soo reassuring, patient and kind while others have been cruel to me!! Both women are beyond amazing and I hope that others can see that they are truly amazing and knowledgeable alongside with being hard workers!!! I love their facility and they’re always a quick scream Away to help my crazy stops when I lose my keys lol!!!

This place is clean and well maintained I had a unit here for about 5 months now and I never had any issue. The employees are super friendly and willing to help with whatever you need. Big Thanks to Desiree, she goes the extra mile to make you feel welcome and comfortable! 5 Stars to her too!

Such an amazing experience from the moment I checked in till when I moved my items out. Desiree was very attentive and polite as well as good customer service when it came to her showing me the property. I will highly recommend this storage if you want somewhere safe and also good customer service.

The entire area is nice and clean, and well secured. Clarissa at the front office was very kind, thoughtful, and very helpful. The prices are reasonable. If I could've left more stars I would have.

Staff very helpful

Desiree was super professional helpful friendly I would recommend this site to my friends and family.

I really like and recomend t this place the staff is very helpfull and the place is alway very clean

I'm not sure if it's just me, but my experience here hasnt been that great. And now after only 3 months my unit rent has been raised $100 per month starting in December of all months. What value are we getting as customers for such an increase? This facility literally has 2 carts. You can't even access your unit during posted times, customer service is a joke on the organizational level and you have to jump through hoops to get a response to an issue. The regional manager was great though, which is worth mentioning too.. Idk, now that I have to pay over $400 a month, its kind of ridiculous and I do regret renting here.

Desseri was always very helpful and gave good customer service. Facilities is always clean. I recommend if you need storage this is a good location

Clarissa gave great service

Great place

I had visited from KY and the location in Upland CA on Euclid Ave across from the gas station is where I was. The property manager there Desireé ( dez-UH-ray). Was everything above professional, she's was extremely helpful, naturally courteous and patient. She truly likes her job and is literally a ball of light. She was soooo helpful in ways she didn't have to be. The world definitely needs more people like her. Thank you so much.

It's great...Desiree does a great job and was very helpful...

Desiree is a good employee at public storage she is always helpful.

Have had our stuff here for a while except for the price increase everything seems to be ok.

Desiree Great ppl in this location Desiree is always ready to help anyway she can I definitely recommend this place👌🏻👍🏻

Easy & convenient… Desiree is super helpful!

Friendly staff and convenient location. I had a great experience.

Desiree is a awesome property manager, always attentive to my needs, saw me struggling with my stuff and brings me a cart. Just amazing customer care. She actually cares💯 I’ve had my storage for 3+ years and nobody has helped or even asked…..Ty again Desiree

Desiree is incredible. She is very respectful and have patience!! I was in a bad mood from moving and she turned things around for me. She's a keeper!!

It has been a very pleasant experience renting at this location. The manager Desiree is a very personable and professional lady. She is always pleasant whenever I see her by passing. This property has a clean restroom for me as a customer and the storage units/hallways are well kept. This Public Storage deserves. The best service manager ever ❤️

Desiree was very helpful with everything she has made my experience here wonderful.!

I recommend this facility it’s very helpful especially Desiree she always greets us with a smile and helps us a lot

Desiree , customer service was awesome Explained everything to me very well and was very polite made it all to easy to get my storage 👍🏼

Desiree is the manager at the location at facility that I store at, she always has a smile on her face ready to lend a helping hand.

Desiree has been great since I moved in she has help me download and connect to the app she is always happy cleaning ready to help.

I have been a customer of public storage going on five months. I have had a great experience with the awesome customer service that Desiree provided me. She not only made me feel comfortable with storing my belongings but she also showed me how much she cares about the property. When I visit my storage she is always cleaning or helping a customer. I have not had a chance to meet anyone else that works there but I’m sure they are just as awesome as Desiree. I recommend this storage for anyone that appreciates great customer service and a secure and clean property. FIVE STARS FOR SURE!!!!👍🏼

Awesome storage location. The young lady named Clara was outstanding and very informative. I would recommend anyone who wants a unit to come here. I was treated well and nice. Thank you so much public storage for helping me. And thank you too Clara. Your awesome. 😉😎

Desire is friendly and very helpful.

Love this storage havent had a problem love that the gates are always closed and the customer service Desiree provides is great, she's always there ready to help very happy with her service (:

Desiree , She is the best. Very helpful and everything was explained and I felt very grateful. Thank You.

Desiree is awesome in every way. She is very professional and informative. Always there for any questions or concerns . I definitely recommend .

Hi there, Public Storage 127 E Euclid Ave Upland CA, Wanted to state customer Service with Desiree, has been fantastic because she is an amazing person very friendly and helpful.... Great attitude! She needs to recognized for her fantastic Customer service! Would've given 10 start...

I am so beyond happy with the customer service of Upland California. Desiree is exceptional in helping customers. She is friendly, ready to help and very professional. Thank you Desiree for all you do for Public Storage and for all your help. I appreciate you very much!

I came in to see a storage that I may need in the future Desiree was very helpful, thorough and professional I do not need the storage until 3 months from now. Even still she answered all of my questions. I would definitely recommend this property because of her.

Very very ridiculous. Hours are never accurate on the door, or Google. They close up ten minutes before actually closing time. Carts always wobble, in my unit it looked like someone had trash above my stuff sinking down slowly through the months, and nothing done about it after I told them. Hard to bring two vehicles with the gate, gotta risk your car being dinged. If you check out three weeks early ... No reimbursement for the time ... Then they try to use the unit that's technically yours still if you move out before your time ends..

I had to move some stuff to a storage, a hard personal situation. I called Public Storage and they were super helpful and professional. When I went there to finalize Desiree was very nice and made me feel important and answered all my questions. If you need a spot to park your stuff I highly recommend this place.

Very respectful Professional good pricing and nice desire

Desiree was Very respectful and professional and good pricing

Está un poco incómodo llegar hasta los storages.. tienes que caminar y llevar tu carrito..para poner la clave tienes que bajarte del carro..

This location has undergone many nice changes and looks new. The staff is still as friendly as ever and the manager has been helpful during difficult situations with my account. The location is clean and I thankfully have had a great experience storing my belongings. It’s safe and I enjoy the peace of mind of knowing my belongings are taken care of. Thank you to the Team that makes my storage location, a no brainer.

The location is easy to find, storage units are easy to access and the on-site manager is extremely helpful. Also provided for customer use are a couple rolling carts which were extremely convenient and helpful.

Clean and professionally ran business. I get more of the customer experience vs an expect customer service. Staff is helpful and patient. I would recommend this location.

Didn't really care for this place, They open late and close very early.

I had an amazing experience at this Public Storage location. I was helped by a young lady named Layla. I went to see a 5x5 storage space, and Layla was very knowledgeable and helpful. I definitely recommend this location!

Desiree is awesome very helpful

The customer service at the place is literally the best and most helpful ever! Thank you to Suzanne for helping me when I visited. She went above and beyond her job!! Need more people like her!

I rented a space from this public storage yesterday and Suzanne was super helpful, she explained everything thoroughly and also helped me setup the public storage app. Thanks so much Suzanne appreciate your assistance.

Very helpful and efficient at providing all the information needed thanks ! (Suzanne)

Good service and very attentive employe (Suzanne). Would recommend for anyone looking for units. Since the first time I called, they were amazing.

Im an auction buyer and the manager was super helpful and had such an amazing personality. She genuinely cares about her property and the needs of her tenants. Definitely one of the best storages ive been too!! Thank you so much for the help today!

Love the staff, very helpful and she the time to answer all my questions.

Rude as hell. RUDE customer service . Wrong business hours and no hand-trucks available buy your own.

Desiree the site manager was very helpful and very kind, definitely went above the call of duty! She assisted all our needs and found us the best fit for my precious belongings. I would recommend this site to anyone and everyone. Big 5 stars!!!

Desiree is awesome! I won 3 units through a storage auction and she has been such a great help. Desiree is friendly and informative. I appreciate her knowledge and her time spent. She has a great rapport with her tenants, addressing a few by name. Given the current state of things due to Co-vid 19, experiencing her interactions not only with myself, but with her tenants was like a breath of fresh air, face mask required, of course!! Thanks again, Desiree, for your time and positive attitude.

Desiree gave excellent customer service she went above and beyond to help us with gaining access to our unit very good people skills and a wonderful personality.

Desirae is the best! I’m so thankful for her services,she is the definition of “a professional” 10 star service

Cool manager

Desiree made the process smooth and easy! Thank you for everything!

Desiree was very helpful and took her time showing me the spaces avaliable. Once I decided she help me with the paperwork and the App She is very efficient.

Desiree was very helpful and took care of me quickly!!!

Desiree was very helpful. Super nice. Very friendly. We were extremely satisfied.

Desiree thank you for the help have a beautiful day

Desiree yes I believe that's her name I didn't ask her she's she's working on the upland yard on Euclid watch store my belongings and she is a very hard worker I see you're sweating all the time and she always gives me a hand and I truly appreciate her thereshe's always a happy individual she greets me when I come and she said goodbye when I leave you know kind of like that only aspect and I feel good about the storage so I just want you to you know let her know that my name is Doug Brown and I'm giving her a recommendation that I appreciate her and thank you very much have a blessed day

This place it’s getting worse. This will be my last month! They use the pandemic as an excuse to provide less services. The restroom barely worked before the Pandemic. Now they decided to close them permanently instead of cleaning them more often. They send you to the gas station to use THEIR bathroom. The break ins are constant. Somebody broke in my unit and I have to repair the damages. They only reimburse me for the Plywood couple of months later. They reduced the access hours. We use to have access 15 hours a day from 6:00 AM to 9:00 PM. Now we only have 8.5 hours a day to access the units. To top it off they increase the rent 10% for less services and worse service. They think they are the only ones or the cheapest. THEY ARE NOT

ruid receptionist i got overcharged for late fee when i payed one month early only because they raised there rates the month after i payed dirty complex will be moving out will no longer do buisness with them

Desiree is the best , always goes above and beyond with a smile . Have recommended family for her exceptional service

The manager was awesome very professional

Desiree is a great work always staying busy cleaning great customer service

Needs remodeling.

The place is pretty awesome considering the history of the building which the unit I have myself. Its very clean and I personally feel good about this place and my belongings are in a safe place. I was assisted by Rene' the manager, I would definitely recommend this place. She is a very nice and extremely helpful. Thank you public storage and most importantly thank you Rene.

Had a great experience at this location and René was very helpful and him got giving me the correct size unit in a good location well and I would recommend my friends and family to store here thanks again René

RUDE RUDE RUDE!!!! I called to rent a space and the guy on the phone hung up on me because I didn’t want to go out to Rancho Cucamonga.

Rene is awesome! She’s very helpful, kind, and informative. She definitely made the move in process easy. I recommend using this location for storage because of their security measures and customer service 👍

Rene has been so great trying to keep our storage safe. She has been working really hard and we appreciate her customer service. 🎃

Rene was awesome and helped us find the perfect unit. Thank you so much.

Amazing service! Rene is very helpful!

I had a great experience. The staff was very helpful and prompt in their responses. They made my moving easy and affordable. I highly recommend them. Loved it

I started moving things in yesterday, super easy to get into in a very calm area! The best party was the customer service experience Jessica was extremely helpful with all the questions I had. She definitely went out of her way to help me! Extremely appreciated.

Rene was very helpful!!

Amber from upland location is not only the best she is by far in the world the best customer service rep. Very humble very helpful with everything amber is the best in the west by far period! Much luv amber

Amber help me out she was very helpful/Knowledgeable

Came in to get a space Amber was very helpful on getting me a space I needed, highly recommend location !

Big once inside

Great very patience great attitude

Jessica un excelente servicio, muchas gracias

Amazing facility ! Thank you Amber

Amazing facility, we were delighted with Amber Customer Service. Would highly recommend location.

Great Customer Service (:, thank you Amber !

I was just assisted by the property manager Amber and she was amazing! Just a great attitude and very helpful. I love the great service I received! Would really recommend this location for you storage needs

Jessica was probably one of the nicest, thorough and efficient people I have ever met. I had a call back before I even finished filling out my online info. From start to finish, including my drive down was less than an hour. Obviously I cant guaranteed everyone will have such a wonderful experience but I will refer this location to anyone I meet with storage needs. Well done. Thank you so much for treating this stranger in a strange land with such kindness. 👍👍

Jessica was amazing and funny and direct. Made my experience welcoming.

I was in search for a good priced and convenient storage to keep my stuff in. Thankfully I came across public storage on Euclid st. I filled out the info online they were nice enough to call me to schedule an appointment to see the storage and get everything set up and finalized . I had such a pleasant experience Amber was super nice and walked us through everything from A-Z I highly recommend this public storage :)

Great professionalism and customer service! Thank you Amber.

I came to this public storage in desperate need of a unit since the other storage place I reserved a unit at had me waiting in their with my movers and all the manager could say on the phone was “sorry I don’t know where she’s at “ I drove up and the gal looked like she was heading out . I told her my situation and instead of going on her lunch she graciously helped me first! I can’t remember her name . She was a brunette and wore glasses I think but she was awesome !!great customer service

Raymond was super helpful and friendly!! Took his time, was so patient and gave so much info!

Raymond was very nice and helpful

Raymond was very helpful! Very informative and made sure I didn’t leave with any doubts!

Raymond and Brandi very nice also very helpful best place to store your property

Yes they have good customer service but they need a lot more security! My friends unit & 3 or 4 more units were broken into they crawled right through the walls & stole thousands of $ of her jewelry and her kids! And the bathroom is always out of service!! So I wouldn't recommend this place to anyone that wants to keep there things safe n secure!!

Raymond has great customer service I would strongly recommend anyone who is looking for a storage to rent here

Background: Our old storage place was bought out and everyone who worked there was fired yesterday. Boom, just like that after years. The new company "discourages" any sort of actual USE of the storage facility for getting your work tools, sports equipment, etc. out on a daily basis. "It's not that kind of storage" They lost so many customers with small businesses, serves them right. What is the point of storage if you can't access your stuff?! After a few hours of panic, I looked online and called Public Storage and they were wonderful! Your stuff is YOUR STUFF, and they don't mind if you actually visit it on a regular basis! O_O (sarc). Raymond who works at the facility in Upland on Euclid, (and the lady on the phone, bless her, she was so kind!) was patient even though I was late from being trapped in traffic, loosing my mind, babbling insanely from cold medication, and lost from the whole nightmare of suddenly losing the years long reliable base of my online business. Raymond walked me through everything, and gave us the best deal on the unit best suited for us at this moment, so that we can take a month to move carefully and organize as we go. (Also, yeah, insurance! Our old place had no insurance, unless you count the rats.) Raymond was very encouraging about the situation, but also business-like. The place was wonderfully clean, (no smells!) ready for immediate move in (yeah try that with an apartment) and I'm going to get some sleep tonight knowing that if I can wrest my boxes from the old place harrassing me about getting my stuff, I can start moving in without rushing and with longer hours to work in. Just bring a battery lantern and you are good. Bonus, there are moving carts there so you can haul your stuff around as needed, and not have to rent a bunch of stuff to get stuff done. I saw about four units and not a one of them had patched holes in the wall (people break into units that way, from the side) and they are very good about not letting people live in the units. My honest opinion is that we will be happy here, and maybe this is a silver lining. I didn't know when I called that my friend has his stuff here too and he's been very happy with it for over a year now. He said Raymond's a great guy, too.

Desiree great costumer service.

Came down to public storage today and I am very pleased! I was helped out by Desiree that showed me around. She was very very nice and informative. The rates here are awesome they offer insurance and supplies to help with moving (Boxes, tape, locks for the storage unit and more) I would definitely come down and check the place out if you are in need of a storage unit nice clean and very friendly service.

We bought a room that was advertised as "drive up" but instead got a room down a long hall... The seller meant that you can drive up then park to get into the hall. The prices are better than most storage, but the gate has issues closing sometimes and just stays wide open. They've gotta fix that over there. We moved out stuff out to a different storage not shortly after

I was just assisted by the property manager Amber and she was amazing! Just a great attitude and very helpful. I love the great service I received! 5 stars well deserved.

Raymond and the whole crew were super helpful. Clean and great facilities!

Raymond is an absolute great employee! Very friendly, great customer service, and i would recommend that you keep him forever...i wish all employeees were this way towards thier customers! He went above and beyond with helping me figure out what i needed.. The facility is well kept and priced reasonably....

Very friendly and helpful!

Raymond was very helpful and explained everything very detailed. Very good customer service

All I got to say is great customer service. Brandi was very helpful and generous to help me and my family out she went out of her way to satisfy are needs and expectations. I would definitely recommend my family and friends to come here if they ever needed a storage. Thanks Brandi excellent customer service

Camein to pay my bill and the computer happen to be running slow today 😑😡😡.. Alexis however was so accommodating and courteous..I didn't even mind waiting... Customer service A+

Raymond & Amber welcoming, inviting, and helpful.

Alexis and raymond great help

Staff so helpful and friendly

Raymond gave me great service

Raymond was very helpful. 🤙

First time renter at public storage in upland had a young lady name Amber who help me find the right unit I needed very nice and helpful she was awesome.. thx you Amber I recommend anyone to go to public storage in upland

Alexis and Amber are great! They actually made renting a storage unit enjoyable!!

Needed a small cheap storage unit and Amber and Alexis hooked me up. Helpful professional and fast. Great move-in deal!

Had a great experience with upsizing my space and Property Mgr Raymond M. Was excellent. Been here several years and love my time and the service provided. Thank you!

First time here and Alexis was great! She showed me to my storage even though it was hot and she has great customer service. The pricing and specials are great too !!

Nice, good prices,clean and big enough storage. I will be doing my buisness here. Thank you amber for making it easier to choose public storage!

First time I can't be more please made a great chose to go to this location than the other competeres and thanks again amber for the right fit on my storage block

Super helpful and man you guys got the right type of ladies helping out. Amber always makes me feel like a valued customer ! Thank you amber and thank you public storage 😄

A very nice storage facility with a great staff. Amber was able to assist me with all my needs and i left very satisfied with the outcome of my trip into the establishment! Highly recommend

I am extremely happy with the help I received from Amber and Jessica. These lovely ladies are polite, professional and always with a smile in their faces. Great customer service.

JESSICA is awesome! Easy ,quick check in and she was extremely helpful. Area is secure and close to home so easy for us.

Jessica was very friendly and was a big help

Amber was super courtesy and helpful. Would highly recommend this location.

Great customer service friendly and helpful through the whole process

I had such a wonderful experience here today. Jessica is so helpful and kind. If I could, I would give her 6 stars as a review. Made the process simple for me to understand since this was my first time doing this. Highly recommend this place!

Close to home, safe, secure, EASY to sign up. Thank you Naomi for the patience, assistance and keeping my stuff secure.

Wow. The manager Amber makes this place awesome. She is very knowledgeable and helpful. Keep it up.

Went in to make a payment and Amber had a great customer service

Amanda is taking over management along with the assistance of her sister summer and they're one of the two greatest ladies there that I've known

Good service Heidi. Thanks.

Amber and Heidi were amazing and got me to save some money ! Thank you public storage.

Thank you amber for the amazing customer service, property well taken care of highly recommended .

Amazing service! Summer is so helpful! She went above and beyond to meet my needs! Will recommend to friends and family.

I love this public storage. It is so nice and clean and my stuff was protected. But I especially appreciate Jessica. She always had a warm smile for me and remembered my name from day one. She did everything she could when I was late on making a payment to make sure that nothing happened to my property.

Great storage and staff Jessica is great! Really helpful

Jessica made arranging the storage rental very easy she asked me questions about what I would be storing so she could help me get the proper size unit for my needs showed me my unit to see if I agreed, it was perfect. Thank you Jessica for your help.

Horrible management Jessica with her 7 kids made my life hell. Charged my husband and I 2 months rent for a special promo deal then tried to sell our stuff out from under us when we were a few days late. They wouldn't even consider pro rating the extra days we had to pay in full before we were able to gain access to our storage unit and every day we were charged more and more they even charged us $60 for a notice of lien sale twice after only 3 days late we ended up paying almost $400 for 2 months in the smaller sized of the storage units. Ridiculous outrageous and just wrong. I wont take my family's thing here ever again specially because of being gouged price wise and for the fact that they close at 6pm. ?? Why so early ?? horrible experience at this storage never again.

Location is great and clean facility. Amanda assisted us and provided great customer service, she was able to answer all our questions.

Amanda was an absolute pleasure! She was very knowledgeable and very nice. She made us feel very welcomed and comfortable.

Jessica was really helpful and courteous, would really recommend this location! Great staff public storage .

I would only use them if I had no choice what’s so ever to get a better place, one of the rules they have which is dumb to me is, IF YOU DON’T HAVE A LOCK OF YOUR OWN on your rented space THEY WILL USE THEIR OWN LOCK TO LOCK IT AND YOU WON’T BE ABLE TO PUT ANYTHING INSIDE. So if you rent a space make sure you put a lock right away. their locks are expensive

Jessica is very helpful and the process was quick and easy.

Jessica was wonderful to work with. She helped facilitate my move smoothly. Any questions I had, she answered without a doubt. I will certainly keep my business here.

I went in to acquire about a storage rental and the CSA Jessica was welcoming very polite and prompt she was very knowledgeable offering very good suggestions based on my need overall I was very pleased will definitely do business here

Great customer service a lady name Jessica Green help so much.

Very long walk from car to unit. Very limited entrances. Narrow hallways. Chain link ceilings in unit. Very limited parking. Prices are borderline okay but feel they should be lower considering these conditions. UPDATE: Ok so basically this place is not very good with business practices. Apparently, a bit over 6 months ago, they were having a problem with storage unit break-ins. While trying to figure out who was doing it, they notified me and everyone else I'm guessing, that they were changing the hours temporarily from 6am-10pm to 930am - 5pm. Ok, if it helps with their problem, I'll live with it, for now. BUT, instead of returning to regular hours they've made the announcement that these hours will now be permanent! They clipped 7.5 hours per day of access! Not only that but my rent went up $10. That is not what I signed up for. 930 -5? Those are working hours! I only get to access my unit on the weekends because they want to chince out on overhead? Or it's just easier on them? Well it makes it 5 times harder on me because that's 5 less days I can access my unit. Will be moving out immediately. Don't recommend. 3stars to 1star. Would be Zero stars but it won't let me. On a side note: this review bares no reflection on the staff, they are awesome. Jessica saved my skateboard for me when I accidentally left it out. Big ups for that!

Jessica super cool, very hepful.

Amazing customer service, Jessica went out of her way to help me out. Its a clean and safe place to store my stuff.

When is the next storage auction thank you Willie

Jessica was a big help, would recommend anyone to this location.

Every time I come into this location Jessica is always very polite and professional. She always greets with a smile and helps me with my payment!! Thank you

The ladies who work there are very friendly! They’re very professional every time they help out. I hope I remember their names correctly: Jessica and Amber keep up the great work!

Awesome service and very friendly staff . My 2 month rental turned into almost 2 years... Jessica was always patient and very accommodating... definitely recommend this location... 6 stars.....

When is the next storage auction

Jessica was amazing n very helpful...thank you jessica for being so polite n courteous...

No cameras and a lot of break ins.

Jessica rocked thank you for all your help

Jessica was awesome. Very helpful and informative. Would recommend for others.

First time using Public Storage and had the best experience. Amanda helped me the previous day and answered all my questions and showed me my options. She was very pleasantly came in the next day and was greeted by Jessica, who showed me the same great customer service, she explained everything thouroghly. Made the transaction quick and easy. Thanks to Amanda and Jessica for a easy process.

Jessica is the best ! Everytime I come to pay she always has a smile and gives the best customer service. Thanks Jessica

Very friendly people, clean area and quickly got the paperwork done. Very happy with the service.

Thank you.... Jessica for your help, you were very helpful.....

Jessica was great! Nice property!

Jennifer is and was pleasant, knowledgable and very proficient in all...from beginning to end. She helped beyond her regular duties. I APPRECIATE YOU JENNIFER...AND THANK YOU!!!

This storage facility was above all the most helpful and understanding of all the storage facilities I've rented. Especially when it came to my moving needs. Thanks Loren!

I'm a new customer and Jessica has been very polite respectful and showing my unit and the complex there seems to be very nice

Great service , welcoming people , lots of help from Jessica

Since being a public storage in Upland Jessica has been the most prompt respectful helpful manager I have known just polite and always willing to assist me if needed

Since I've been using this storage I think Jessica is the best manager I've known she's very helpful and keeping the face in a respectful condition

Jessica was a great help. She got me the right storage for me. Thank you Jessica

They increase the rent by 13 percent with no prior notice.

Amber was very kind and helpful, came in to get some moving supplies. She helped me get the right supplies and even helped me out to my car with a smile . Thank you Amber!

Just want to say that Jasmine is Simply Fabulous and very helpful at the stressful time of moving

Very clean facility, A big thanks to Jessica, she is really awesome,and very professional. Thanks Jessica for helping us.

Jessica is very nice and helpful over all the property was clean. I was helping my friend move in and when I am need of a unit I will come back and see her.

Great facility and amazing customer service! Jessica was a great help and did everything I asked with no questions! I'd definitely recommend this storage simply based on the atmosphere there!

The property is great. Jessica and Amber wete professional and really helped me today. They wete so nice I went out and bought a pizza for them. It's good to bless people that bless you. Public Storage you have two great employees in those two. I've been renting your storage for 3 years. Thank you PS! :)

Jessica is always so pleasant. Great rate.

The manager here, Jessica, does a great job!! The property is well kept, restroom is always clean, never out of paper products when she's here, which is greatly appreciated. Jessica is very helpful & always friendly as well as the rest of the staff.

This facility is great. Very clean and compatible prices. I got an extra treat when to my surprise I came to this location and Ashleigh was here. I have previous experience with her from another location and she is always very professional, nice and cheerful! Like rainbows and butterflies! Made a mundane task of coming to storage a pleasant experience and I walked out with a smile. :-)

Every time I go into to make a payment, Jessica is always helpful and smiling .Thank you Jessica you're the best!

Jessica helped me out so much best customer service I’ve had in a long time wish there was more jessica’s in the world

They close too early

Public Storage is a great facility to store my excess boxes during moving. Jessica was a tremendous help with making the transition as smooth as possible. Her fun loving attitude made the day go great. I suggest anyone who needs a storage use public storage!

Louise is very friendly and has been a great help. I recommend Upland Public Storage to anyone looking for a safe and secure place to store their things. UPDATE: We've got a new facility manager on-site here in Upland. Let me just say that while I was sad to find out that Louise was moving to anther location, Jessica has been nothing but wonderful! She is not only helpful and friendly but very personable and I actually look forward to seeing her each and every time I come here.

Louise is such an awesome person. She's so helpful with finding the right sized unit for your storage needs. She is truly about customer service and putting others first. A few things you can always count on when your come here is a smile, warm greeting and interesting stories. The prices are super reasonable and Louise's hospitality made it a no brainer. Definitely the best storage facility in Upland!

Louise was very helpful and on the ball. She is keeps up with all the units and tenants as well as keeping a super friendly attitude.

This Public Storage at Euclid St in Upland is awesome!!! The manager, Louise, offers excellent services. She is very knowledgeable & offers good suggestions to your storage needs. Clean facility and prices are really great!!! Highly recommended!!!

As someone who is sceptical about security measures, I was relieved to have my suspicions unfounded by Manager Louise Kay's explanation of how Public Storage goes to great lengths to assure the security of their costumer's possessions. I highly recommend them for storage.

Rented a storage here with my mom, and Louise was wonderful. She helped Mom and I load Jim’s boxes in the unit. She was extremely helpful and very patient. Would recommend this storage facility. It was clean, and they take pride in making it safe. Very reasonably priced.

Office staff took 45 min to get me the unit even though I pre checked in and signed everything online. They were rude when I had issues and suddenly you can't access 6a-9p anymore. Only 9-5. When I questioned it I was told to "rent somewhere else".

Manger is a hard working grandma to some BEAUTIFUL little girl. She also need a handyman like me to be there to help her with hard OK. GOD BLESS YOU ALL. 😎😆🙃🙃🙃🙃

It is a well maintained facility with an engaging manager. Louise answered all my questions and helped me with exactly what I was looking for. I would definitely recommend this location.

I had a really good experience with Public Storage the customer service was very nice Louis keithland was a very very nice customer care service person she was there when I needed her she helped me when I needed help and she was always available so with that being said I will put my Furniture in public storage of Upland again if necessary I give them 5 stars and I give Louis 5 stars thank you melody Taylor

Louis is always there to help this woman is amazing. Love seeing her smile she make me fell welcome. .

Louise was absolutely wonderful and helped us immensely. From the beginning to the end, very smooth transaction. Thank you!!!

I cannot say enough great things about Louise the manager! I was about to lose my storage unit due to nonpayment. Louise was in constant contact with me. She called me everytime there was a late fee, lien fee, lock change, etc. added to my account. She reminded me of the auction day getting closer. I am a forgetful person and taking care of my bro who has cancer. I truly believe I would have lost my unit if it were not for her calling and reminding me. My mom's belongings are in my unit and she passed away one year ago. I would NEVER have forgiven myself if I would have lost all my memories of my mom! THANK YOU LOUISE!!!

Louise was very helpful when I was looking into pricing for a storage unit when I was moving out of my house. I would recommend this location to anyone who needs a storage locker with great expertise and staff.

Helped unload a storage locker here. Friendly but security-conscious staff, and the unit I accessed was cool, dry and seemed good for long-term storage of sensitive goods. Carts were present to help move heavy loads.

I left my skateboard behind outside of my unit and I called and asked if it was found by chance. The nice lady said no but hold on a second and I'll go look for it. She didn't have to do that but she did and sure enough she found it and held it for me for like a week until I came and picked it up. Super cool of her.

The help was so nice and tended to my needs

Management sucks

Thank you! Lilly you Definitely made it agreat experience.. with your excellent customer service..😃

Courteous, informative and very helpful. Lily made my move in easier and smooth. She is kind, knowledgeable, and professional.

Friendly staff! Convenient and close to home. Facility is well kept. Would definitely recommend to others!

The associate offered a lower first month rental fee, and a reasonable rate after that. Also, the space is available 24 hours.

Lily is so awesome. I was so overwhelmed with my move and poly brightened up my day. She made it seem easy and smooth. The facility is clean and accessible.

Lily is supurb! Excellent property, very clean ans well maintained. Rent here, they treat your stuff lije irs theirs.

Lily is AMAZING! She was so kind & thoughtful through a tough financial period. Always has a smile on her face when I walk in. She remembers mu name which is so impactful. Such a pleasure to work with!

Reserved a unit 2 weeks in advance. Day I am suppose to get the unit, car is packed, headed towards their facility, I get a call that the unit is no longer available. But they do have a smaller one that is more expensive and not eligible for the promotion. Sounds like a scam to me.

Please do not rent from this location. Please read the insurance policy before signing up. My personal belonging were stolen from my unit. I am the only with access and the key to my lock with the exception of the office staff. Miraculously my things were taken, the lock was placed back on the unit. And I was denied my insurance claim due to no signs of force entry. Appears that your belongings are not protected from an inside job. You will be better off storing your belongings at another company. This location gets no stars!

Great hours

Great customer service and employees

Customer service is excellent at this location, the staff are friendly, helpful, and ready to answer any questions you may have. The facilities are not that great though pretty old and run down, but if you are local to the area and need to store some extra junk this place will work.

Great place to store at reasonable prices staff was great I will recommend upland public storage to anyone I know that needs a storage facility

Great customer service , fast and easy move in !!! Can't beat the price !!!!

Awesome place, great service, exceptional experience

This facility was exceptionally clean. They have great customer service. It is very nice when the staff is in a great mood.

Dennis was extremely helpful. Will rent from again.

Do not store your property here! The security is non existent. I had my unit broken into and $2000 worth of inventory stolen. I receive almost no help. Anyone can climb the fence at night with a bolt cutters and have a field day. After talking to another customer who said that theft is common here. I received an incident report for my insurance claim and although it did not specify what the incidents were there were stated 75 recent incidents at public storage location. That should make you think twice.

Not only is the location convenient for my needs, the customer service was outstanding. Alisa has such a professional and friendly personality. The facility works, but having her energy there makes the experience a smooth business transaction. I'd HIGHLY recommend this spot! Thanks Alisa!

This storage facility is a great storage facility to do business with. I needed about 30 boxes so I stopped in and Laurie was able to help me. Very nice person was able to answer all my questions. She asked If I was satisfied with my purchase and ask me if I needed anything else. I would highly recommend people to the storage facility thanks again :)

Get ready for gigantic rate hikes

Poor customer service and security that is not up to what is advertised.

Hugh shout out 2 Laurie!! She rocks!! Excellence in customer relations!! I highly recommend Public Storage 2 all looking for touch of classic!! Thx Laurie!!

I recommend this location to Anyone the staff is Exceptional.

Amazing amazing amazing customer service!!!! I mean the hassle of moving and paying storage fees is not the best things in the world to do. BUT LAURIE made me laugh so much made forget I was moving. Even though we laughed the entire time while singing my lease papers she remained professional, never losing sight that we were handling business. Her up selling wasn't pushy but a genuine concern for my stuff that I was bringing in. I was blown away by her attentiveness and professionalism. I am a General Manager myself and this is what I stress to my team on a daily build a reputation that people not only will come back but recommend you. Laurie did that!!!!! I will definitely recommend them to anyone who is moving. Thank you Laurie you rock!!!!!!!!!

Thank you Heather! She was very helpful and so kind in answering all my questions. I will definitely recommend this location to anyone looking for a storage unit.

I am writing a review on behalf of myself and my husband Walter. We have a unit here at the Upland location, I love this place. Every time I come here this place is always kept clean. The past few times I've been here there was a woman named Alisa in the office, i am always greeted with a smile by her. She is such a nice person. I would recommend this location especially to any of my friends and family. Good job Public Storage and Alisa, you all are doing a great job!

Called here the other day, spoke to Heather, she was extremely helpful on the phone. She told me to come down that afternoon, when i got there, she was dillegently cleaning on the premises. When i arrived she came to the office, we chit chatted for a few minutes, then went out to visit a unit. I was pleased with the size unit i was shown, i made my concerns clear, she told me not a problem, she showed to another building where she showed me a plethora of different size units. I was very pleased with the service that i was shown here. Heather was so nice and helpful, answered all of my questions perfectly. I was extremely pleased with my first experience of Public Storage Upland, i will be sure to recommend this location to all of my friends. 4 Stars, only downside was it was rite next to the train tracks, extremely disruptive, at times it was difficult to even converse. Overall GREAT experience.

When I needed a little extra room for my work materials I figured I would check out Public Storage. I am so very happy that I stopped by as met the manager Heather. She was so very helpful every step of completing the paperwork. I like the hours and the friendly staff.

Nice place had to get a storage because I needed to be out of my place fast. I went online and made a reservation the manager Heather called me and was able to help me right away. She ended up finding me a smaller storage than I had first thought I needed. She was very helpful I was in and out of there in about 25 minutes. If you need to storage come here they will take care of you!

My experience was wonderful. I walked right in and the team seemed eager to assit. Erica, the very cute employee, was there to help. She knew exactly what she was talking about. She was clear, enthusiastic and made my experience that much better. Easy to use and easy to apply. I'd reccomend Public Storage in Upland off Euclid to anyone. Great customer service by Erica, ask for her, she's great.

I needed a couple boxes to ship my niece and granddaughter a care package. I happen to be driving by Public Storage and thought I would stop in to see if they had what I wanted. I was greeted by a young lady Erica, she was so cheerful and very helpful. I felt bad that I didn't need more than I got. They have really nice size shipping boxes. The store is small but they have everything you need. I will definitely stop in the future. I have lived in Upland for 25 years and never knew that this place was here.

Staff is very fast and efficent. Thank you Erica for making this move easy for me!

Being my expectations of a storage place. When i arrived i was received with a smile and promt service. Frine, the lady in the front desk, explained all my options and made it so simple to decide what would be most beneficial for my 2bedroom home furniture. At the point in my life i have enough things to worry about and for her to facilitate this, (which i have experience with) for me made a world of a difference. If that werent enough, the property looks very clean and safe.

Just want to share my thoughts in regards to my storage experience. I can not be more please with the customer service from the ladies in the office. Erica and Heather were very helpful getting me set with my storage. Thanks ladies!

To Whom it May Concern, My name is Christina and I was helped by young woman in your office Heather. I would like for you to know that the kindness that she treated me with was above and beyond exceptional. I was arriving to your business via metro link train from Los Angeles. The train was delayed on the tracks for over an hour. I called to inform Ms Heather that there was a complication with me arriving before the business closed Ms Heather said that she would stay and wait for me. I was so pleased to find out that she would do something so kind. Ms Heather waited an extra hour to help me and she was just as kind I did not feel rushed and she answered all of my questions. I would be sure to thank her as she is a great ambassador of your company. Thank you kindly Christina

I went to public storage of upland and I received excellent customer service, Erica was great and exceeded my expectations. I will always use public storage when I need to store my personal belongings. I will only use this location because of ERICA AND HEATHER.

I recently just rented a storage unit at public storage in upland. After a long day of jumping around from place to place getting rates from different people by far Erica saved my life. She did everything she could to help me get the storage I needed at a price that fit my budget. She was super helpful and has amazing customer service. And let me tell you I went to a lot of storage places and she was the only one who did what she could to get me what I needed. I highly recommend going to her for help if anyone is looking for a unit to rent. You won't be disappointed.

Erica gives great customer service if you need a place to put your belongings go see her. Friendly and knowledgeable on space.

I would like to thank Heather for helping my wife and I during our stressful move. The convince of location and the and helpful staff made things less stressful. Thanks again, Brian

Amazing customer service. Heather is the best and i recommend everyone to store at this facility!

From the moment I walked in I recieved the best customer service ever by Erica R!!! She answered all my quetions and was very professional!!!! I would recommend to all my friends and family :)

I was a mess when I came in here I was crying I had to move all my stuff in the same day. I went here they were so nice the 2 girls gave me kleenex and said that they would help me. I got all my stuff out of my house that night and in my storage garage. I tell my friends to come here.

Best place! Manager Heather is awesome!!!!

Fantastic experience. Erica was extremely helpful, answered all my questions and really put the customer first! Thanks again Erica!

I had a great experience renting my storage unit .very nice and clean .Erica the public storage rep was awesome she was great.great costumer service .thank you very much Erica !

Great customer service they were very helpful Erica and Heather and friends and families compared to a u-haul on Hall Street seriously solorzano

Heather was awesome from the day I set up the reservation and continues to be. The whole team is very accommodating and kind.

The property its superclean,the customer service was top notch,Heater was very professional and very efficient, I would come back to rent here with no doubt and definetly would recommend it to friends and family-

Been storing here for two years now and have never had an issue. Heather and Erica give great customer service and are always friendly and working hard to make sure customers are happy. Thanks

It was e pleasure to deal with Erica, she is very knowledgeable, service oriented and helpful in any need we might have, I appreciate her help and service, Again Thank you Public storage for having employees like Erica.

Great service

The customer service was great. They provided answers to all my questions. Erica was a great help

Lily was so sweet to me very informative even sold me a plastic cover for my mattress so I wouldn't get dust mites! Than you for awesome customer service....

I received a lot of assistance from everyone at the storage. Erica especially helped me out, making sure I moved everything in and constantly checked to make my process was smooth. Definitely recommend this storage!

Heather is the greatest manager you guys have ever had perfect

Erica and Heather are Awesome! These customer service reps. are knowledgable and hospitable. Go with this storage facility if you are looking for a painless and happy experience.

This is a great facility, clean and very well managed. I know my stored belongings are safe.

The manager Heather treats you like her family! She is never too busy to help. This place is great

Heather is a fantastic assistant she's very knowledgeable when it comes to everything that I need it I would always rent here I am a very happy customer thanks and look forward to more happy days

Great service, friendly and helpfull associates. The facilities are nice and clean.

Erica is very helpful in every way

I love this place! Heather is always so sweet and helpful! Im glad to do business with this specific location!

The girls Erica and Heather in the office are so helpful! The place is very clean could use more lights but other than that no complaints. The customer service is great!!!

Super friendly!! Erica was such an awesome help and very accommodating to us. We are extremely happy with her customer service!

Heather and Erica are NUMBER ONE

Erica was a good helper she ans all my question she did a great job

Thanks Erica and Heather for a great customer service.....

Great customer service from Erica & Heather. The best Public Storage in all the IE. Keep up the great work.

I have had 2 units here and this place is great! The manager Heather is very nice she is always professional. The property is very clean.

The Customer service is amazing here I love working with Christina the manger and her employee Lily. I loved my storage unit it was nice and clean like the property.

Had a great experience moving in this morning. Erica R was very professional and courteous! She made the process super easy and explained everything to me in detail. She was very helpful and took the time to make sure that I had everything I needed. The price and location is great.

Erica R. was extremely friendly and made the whole experience very easy and pleasant. Its a huge peace of mind knowing management here is so helpful.

My experience was really good their customer service was amazing I was helped by **Erica R** and she was extremely sweet and professional

From the first phone call reserving a unit to meeting Heather in person at the Upland location I have had nothing but great experiences with Public Storage. The facility is always clean and well kept and Heather is amazing. She is very friendly, helpful and seems to always have a smile on her face. I will refer everyone I know to Public Storage of Upland for their storage and moving needs! Thanks guys!

Manager very helpful and knowledgeable, truly profesional and understanding. facility very clean and always someone to help you! 5 star service *****

I highly recommend this place. Heather was a real sweet heart. she was very helpful with getting to know the property and getting me the right space that I needed. The service couldn't have been more perfect.

Heather is very sweet and kind person and very helpful. I would alway rerent from her properties again.

This public storage is great. Laurie was a very nice manager and a great help to me.

Really great storage place! I didnt know anything about storage and the manager, Heather, really helped me out and showed me around. She was very friendly and polite and made me feel comfortable. The whole location and office were both clean. I definitely recommend it

Wow! What a great storage facility! I needed a storage unit and got my first one right here at Public Storage! Close to home with great prices and a well kept, secure facility. It was just what I needed. Cool temperatures in the storage building with easy access, and they even let me use their handy cart to move my boxes and furniture. Heather, the property manager, is so helpful and nice she makes me feel like family. I really appreciate her kindness and service. The whole team here is great! I highly recommend this facility to everyone who needs storage space! Thank you! -Dusty