Public Storage Self-Storage Units at 5500 San Fernando Rd, Glendale, CA

Teresa is stellar in every way! Beyond helpful. Thorough and knowledgable. Thank you!!

Dear Teresa. Today is Saturday, September 9, Without you i cannot do anything! You have incredible customer service skills! PS is so lucky to have you around! Dear Teresa, you deserve the very best. Will never find anyone so kind and efficient as you are! Please keep the good work. Sweet Teresa, may you be blessed abundantly for the wonderful work you have been doing for Public storage. You are just unbelievable! I would highly recommend the Glendale Public storage at this location. I am just there now, and Teresa helped me tremendously!!! She is so detailed and so patient, so gracious all the time!!! Teresa please keep the good work during the New Year 2023. I cannot thank Teresa enough for her kindness, patience, outstanding customer skills, her efficiency!!! She is one of a kind. The facility is kept so clean!!! Also want to thank Rosemary Matteo, and Mario for all of their kindness, patience, and willingness to help. I was here today. Teresa is just so efficient wonderful, . I have never seen such a perfect staff at public storage 😳

Mateo is great he helped me when I needed to close my storage. He explained everything to and was so helpful and professional. I definitely recommend renting a storage here ask for Mateo he delivers great customer service!

Staff have been exceptional and welcoming, and the option of air conditioned units has helped preserved personal items. Location is prime as well, near 134. Would recommend.

Great customer service from Mateo !! Clean facility recommend!👍

GETTING MORE AND MORE EXPENSIVE ! Big problem !

Nick and Matteo are so helpful, patient and friendly! They helped me put a unit on hold and also figure out how to get the best prices. Tip: book on a computer rather than a phone - the rates are less! Thank you for the top notch, professional service. It is very much appreciated.

I cannot believe I've been renting from this location since 2017. I've been here this long because of Teresa and the exceptional way she's operated this facility. I've been a customer at several PS locations over the past 20 years and this location surpasses them all. The facility is clean and I feel safe. Teresa as always been accommodating to my needs in a courteous and professional manner. I've heard numerous customers singing her praises. The office staff is amazing in there position each, providing courteous and professional assistance. If you're looking for a storage facility, I highly recommend this one.

Teresa and Rosmeri have served with me and others with great customer service and have shown me that they care.

Teresa and Rosemary are absolutely fantastic and kind!! They are super patient and showed me all the spaces I wanted to see so I can make the best decision. The space itself is beautiful with great lighting and everything looks clean. Happy to be a customer at this site and highly recommend.

It is a nice space but they raised my monthly rate by almost 40% right after moving in, I complained and they lowered it to a 30% increase. Feel tricked

Great customer service provides by Mateo please ger more representatives like him thank you

Teresa and Rosmeri are incredible. I have been renting at this location for years and always get top notch service. If you are looking for storage, look no further, they are the best in the industry. Thank you for your great service. You guys deserve a raise.

Mario was very helpful. Answered all my question and I left with all yhe amswers.

I wanted to inform you that the manager at 1856 Riverside Hwy, Lawrenceville, GA is a liar and dishonest and a thief. I drove 4 hours there to clean out my unit to be told that the gate was broken and also that somebody broke into the building, and broke into my unit and stole everything. I called the police and there was no report of such things. The lady simply made this story up and cleaned out my unit. I also think this is illegal. I just wanted you to know I will never do business here again and you should look into the employees at this location.

From beginning to end of my public storage rental. Everything went smooth the front desk employees are fantastic and always there for you to answer any questions you need. And the facility is very clean. And access is easy in and out.

Great location! Close to the 134 & 5 freeways and great staff.!

....positive experience, the staff member who assisisted was very proficient, thank you

I love this location and the ladies in the office are sweet and professional. The access hours are flexible. 5 stars!

Teresa and Kianna are very friendly and helpful. Very accommodating. Thank you!

Teresa and Mateo are great.

Love the staff at this facility. Always clean & always friendly. 5 stars !!!!!!!

Giving 2 stars for interaction with Teresa. My husband and I were made to feel very uncomfortable when the question came up on our relationship to one another. To help you better understand. I am a black women and my husband is a white male. Our last names are the same and we are literally wearing our rings. Teresa asks are we a couple? When I respond “We are married.” She states she didn’t want to assume. How foolish? No apology, she just moves on. To top it off, Teresa has called my phone at least 4 times before we met in person and she never told us the ENTIRE time we were dealing with her that she was Teresa the person we have been speaking to. My husband had to ask her for her name when we were LEAVING. Unprofessional! As far as the unit and the building we would give it 4 stars based on what we’ve seen. However Teresa put a bad taste in our mouth and lacks accountability when it is clear you have made the people who you are doing business with uncomfortable. First time with Public Storage and it is not at all a great start. It’s very clear that it’s only about getting our money. They won’t get it for long with employees like this.

Kianna was so amazing to work with. She was so knowledgeable. I was able to rent our new unit from her in just minutes. Public Storage need more people like her working at their locations. Thank you Kianna!!!

Great servise. Friendly and knowledgeable. Thank you!

Nice pleasant employees

Thank you so much Mateo and Team

Very clean facility, easy to work with them

I was ok.

Kianna helped me out today and I would highly recommended her services. She was very helpful and patient. I give her services 5 stars!!!

Teresa was great, always great service here!

Very convenient

Nick was helpful

Do not rent there. We tried to keep items there for our company. These people act high and mighty like you are beneath them. The staff sits around talking like they are at a hipster coffee shop and they are over confident talking to you like they are rich and you are poor. And, they harass you. They constantly call you, email you, text you…it’s the worst storage company around. Lastly…these people do nothing but threaten you. Before your due date, on your due date, even 1 second after your due date. They keep wanting they will sell your property and i guess they get commission because it’s all they talk about. We took our business elsewhere and hope not never see the staff that work there or this company ever again.

Nick will show you as many storage units as you want.

Teresa, Nick and Mateo are fantastic! Very attentive, friendly, and overall great customer service. The facility is well maintained, climate controlled, and secure. They also offer complimentary carts to haul your items too and from your unit. I can’t imagine a better place to store your possessions.

good behavior and nice guys

Nick was great at the Glendale location

Amazing staff with Araceli Mendoza and Nathan .. instructions so clearly explained. Would recommend this place to friends.

Jonathan and Tyra are Awesome!

I LOVE THIS PLACE. Theresa was such a joy to work with. 10/10

Beautiful Presentation & Service.

Clean! 😀 Workers are friendly. Plenty of space.

Very clean location, one of my favorites by far. Kianna was very helpful and nice answered all my questions was a big help. Thank you again!

Kianna was great with her service. Very attentive and helpful . Great with her job.

It's such a clean and well-kept facility. I needed a small space to store some of my things briefly while I moved to the area, and this was the perfect facility. Easy to follow directions, convenient access to the rented space, and helpful, friendly staff. The move-out process also went off without a hitch. I cleaned out the storage space, checked in briefly with the front desk, and was on my way. A few hours later, I received a notice via email about my move-out. The lady at the desk was most helpful; I believe it was Theresa (so sorry, if I am misspelling that).

Clean

very clean and safe storage. My payment got high, called to a representative Amberly, she was so sweet and helpful , got it fixed back to same price it was before. thanks

Great storage facility with great managers. Very understanding !

Great service with friendly energetic professionals who eased my concerns and made this experience pleasant. ILSA is a bright light and a wonderful representative for any business model. I am thankful I came here and I will refer others.

Nick was very helpful in finding us a storage space that worked for us. He provided 5 star service!

Nick was extremely helpful in providing assistance when I needed to update my contract. Nick, along with the rest of the staff always provides top notch service. Great facility, even better staff.

I was helped by Kianna, she was excellent and so patient in guiding and providing me with all the details. I’m so happy and appreciative of her service.

Nick and Kianna were amazing. They kindly and promptly assisted my family and I throughout the day. Great experience!!

Overcharging. Way to expensive they raised the rent yet again. From $220 to $245 then again to $294.

Teresa and Nick are friendly, professional, and efficient!! Thanks, team!!

Greetings, The purpose of this statement is to report a theft at the Public Storage Germantown, MD. Location at 12423 Middlebrook Road, Germantown, MD. Throughout the week of July 20th-26 I was in daily communication via e-mail with Mr. Jeffrey Clark who informed me that the Senior District Manager Josh Clark was going to have someone on Saturday, July 30th, 2022, due to the facility being a virtual storage with no real person on site. Despite the reassurances from both Mr. Jeffrey & Josh Clark nobody showed up at 9:30am and even though I stayed until 10:00 am to no avail I never received my items. Therefore, due to the theft I have hired a lawyer and we are looking into all available legal remedies to include launching an investigation with the Department of Justice Civil Rights Division. It is only my hope that other individuals have not have their items stolen either which in the case they have experienced similar treatment as myself a potential class action lawsuit will be filed against Public Storage. Regards, R.

Very helpful and kind stuff members

Good price and awesome staff clean storage recommending for sure

Clean, fast, friendly, and very secure!

This site is clean and friendly Nick is super helpful!

Best public storage place I have ever rented from. Not only is this place well kept and clean. But also, the customer service is a class act. Special shout out to Teresa, who helped me check out of my locker today. She was amazingly kind, super professional and very efficient. The world needs more people like Teresa. Thank you!

Really comfortable and Im so thankful for all persons who works there! Great and nice people, helped me very fast and easy! Ill definitely come there again!!!

Website doesn’t clearly mention that the 5x4 is on a higher level and only reachable by ladder, I feel like I got scammed out of $30 administrator fee because I signed the agreement online before seeing the unit. Be careful.

The staff is always so helpful. Teresa, Marcus and Kianna are amazing!

Sadly, the service is getting worse each time we go - and they nickel and dime you on the side. While I totally agree that they have office ours - they used to give access 24/7. Now, outside their office hours, you will not even have access to bathrooms or trolleys. Then, when renting storage, you had to buy their locks - they must have their Public Storage stickers on them. I showed my identical locks: not good enough. Now: the very same stickers are not good enough. You had to buy a new lock. Not only does one no longer gets 1stmonth off as advertised - as a returning customer, but you also have to pay a signing fee - and the new locks. And insurance, of course. Their insurance. Ours was not good enough. I need to buy insurance that we are covered when THEY have a problem. Wow.

Teresa's customer service is unmatched. She is very professional and always helps us with any questions we have. And they do a great job maintaining a clean facility

Super helpful and friendly. The staff at the rental office were really informative and got me situated in no time

Great experience with Nick & Marcus they were super helpful!

Great location with great units !

Ilse & Nick were very helpful, friendly. Showed me diffferent spaces and helped me download app for easier access. Nice and clean property.

Teresa, Alex and Nick are amazing. This facility is so clean and top notch. I would highly recommend it to anyone needing storage.

Awesome place

Really nice facility with excellent customer service. It had been a while since I used a Public Storage facility and things have changed for the better. A lot of lessons learned has led to a much better system. - Climate controlled units are available - You can use the PS App on your phone to control access - They have newer, safer locks available along with other storage and packing materials. It has never been easier to store your stuff and access it when needed. Both Nick and Ilya are really awesome and set the standard for personalized customer service. They made the whole reservation and contract process a breeze, from the welcome text to a thorough walkthrough of the facility, and instructions and tips for how and when to access your unit. I was really dreading storing my important "clutter" in a storage facility again. I've had bad experiences in the past. This place is only six years old - one of the newest in the area, and it's freeway close. I'm so LUCKY and HAPPY that I found this place.

Best service~~~

DON’T BE FOOLED!!! They’ll jack up your rates right after you’ve moved in. Mine went up by 33% only 5 months later. Absolutely predatory business practices. And guess what, clowns…I’m moving away ASAP.

Excellent service ! Always clean and everyone is always so helpful. Mike and Nick are great , always friendly and do their job with a smile.

Teresa, Michael and Sheyla were all awesome!!! They are extremely friendly and knowledgeable. They are definitely priceless and deserve a raise.

Nick helped me out and he was amazing! Explained everything very detailed, even called after to check and make sure the size of the storage was still working for me. The place is very clean, and easy to use. Very secure and I love the location.

Awesome helpful employees. Clean facility!

I have used this facility a few times when I need to move. The climate control, updated locking system, and clean facility make this the best Public Storage around. If you are looking for a secure location and the best staff, Teresa and Nick are the best, then look no further. I prefer this location over others I have used in the past. I keep coming back to this location because they really go over everything with you to make sure you get the right space for your needs and give you tips on how to store items that you might not have thought of.

Alex at the front desk was very helpfull and pleasant. She showed me how to access cool features by downloading the app. Now I can open the doors and elevators with a tap on my phone! (:

Mario truly went above and beyond to help me. He was so professional and his customer service is excellent. He helped me with my new storage space and was very knowledgeable. Thanks again Mario! You’re the best! :)

The property was very clean and well kept. It’s very easy to navigate and big.

I recently moved over to this Public Storage from a different storage business, and I was so impressed by the professionalism of this facility! Teresa was so helpful and friendly - I really felt taken care of as a customer. The facility itself is nice and new and high tech in terms of access, I actually love going to this storage facility. Would highly recommend to anyone in need of a storage unit!

The staff is really reliable, they helped me find the right storage for me. Thank you.

Another month of great service from Mateo. Thanks a bunch, see you next year!

Friendliest and most helpful staff!

Great experience! Staff was super friendly and helpful. I stopped by to check out the spaces and Nick took very good care of us. He showed us the spaces, explained everything and helped us with a very smooth and informed transaction. He was super friendly too! Excellent customer care! He was very patient and answered all of our questions. We look forward to seing the awesome staff on site.

Nick helped me open my storage unit. I'm moving from IL and this is literally the only thing about the move that has gone 100% smoothly. Getting started was easy. I was having a mini-freak out about because I was moving in an RV and couldn't find where one of my cats was hiding, so Nick let me go and find her and we started over. He was very kind about it. The facility isn't really designed for taller moving trucks, but they will fit in there and there's room to turn around. You just have to come in and out through the Doran entrance, as the other side has low clearance. I've been bringing stuff in and out a lot this week and there's always been a cart available and the place is always clean. I hope to only have the unit for a month, but that's not a reflection on them at all.

I’m giving a 5 star review for this public storage because it’s always clean and staff are very helpful and friendly specially Nick . They have a lot of parking spaces and also they have air conditioning all the time which is really good . I recommend this public storage for all of u , who are reading this review.

Recently rented a 5x4. Very roomier and clean. Nice and helpful staff.

I usually do not respond to public responses however, this is an exception. The service I received from the customer service persons Nick and, Teresa. were exceptionally courteous while helping me choose the most economic storage space while making my experience totally awesome. They even helped me acclimate the facility for a handicapped person. Thank you Public Storage Glendale

Very clean and modern

I’m so impressed with the professionalism of the staff at this public storage facility. Teresa & Nick & the rest of the staff always go above & beyond to accommodate their customers. They are always first to wave & smile with their eyes 👀 while staying safe during the pandemic wearing their 😷 please give them a huge raise & a well deserved vacation. Bravo for impressive customer service 🔥🔥🔥🔥

Very organized, clean and user friendly. Nick and everyone else was very helpful and informative. I appreciated their level of professionalizem and curtesy. I used my storage for only a month but it was a very easy-in & easy-out process. I highly reccomend you consider this location.

I am beyond pleased with this storage facility. I have rented a unit here for the past four years and during that time it has been kept spotless, the customer service has remained top-notch, and the monthly rates have remained competitive for this area. The manager is so nice and always greets me when she sees me. Keep in mind, though, that the low initial rate will be raised after six months. And there will be regular increases until you reach market rate. Many people get upset when the rates go up, but that’s to be expected. Overall, I’m very pleased and highly recommend this facility.

These guys ROCK!!! Especially Nick, Gabriela, and Teresa!!!

Yes.

Great experience, place is super clean and climate controlled, with easy access in and out. I was helped by Nick, he got me out of there super quick with exceptional customer service. Wish all moving tasks were this easy.

Fantastic customer service every time. Nick is an A++ employee. Also the premises is kept very clean, and the workers are always seen cleaning up which is great to see. They also have the cheapest prices around me I could find, so thats another plus!

Great service

Jerry, Teresa, and Robert are amazing. They are super friendly and always ready to help. I highly recommend renting at this facility.

Gabriela, Nick & Teresa are the best managers at this property! It’s always a pleasure if I ever have any questions

This place is great

Still charging me

Nice and clean. Good customer service.

Teresa is the most helpful employee there! She deserves a raise!!

Let me tell you specifically about this public storage. This storage place is BETTER than all the other storages because one worker name Teresa! This storage place makes your belongings feel safe and protected. 10/10 on how clean and secure it is compared so come scary storages places 😖 Teresa is very sweet, kind hearted and always ready to help. Teresa is the definition of excellent customer service!

Saw a promo online, as soon as I made the reservation public storage was giving me a call. Place was neat and customer service was exceptional 👌

Juana es una persona muy amable y atenta que te ayuda totalmente a resober tus incombenientes Gracias Juana

By far the best customer service!

I love this public storage! Customer service is the best here. Teresa has made my struggle with moving a bunch of stuff a joy and I'm happy I came to this location. Thank you!

Best location pubic storage has made. Teresa has always been so caring and always goes the extra mile for her customers. She always answers my questions and always asks how my unit is working for me.

Very nice place

I met Teresa and Nick when I got to the office and they gave me great options for my storage needs and showed me some really great ideas for protecting my items. I ended renting a 5X10 which was perfect for what I needed. Teresa took her time and went over my items and got me the perfect space. She gave me excellent tips on how to stack and saved me money. I filled it up to the top like she recommended and it was perfect. I love the locking system. It's much safer than most places. It's a little different but worth it for my peace of mind. Also reasonable insurance options that won't break the bank. Clean facility and climate controlled is a plus. Thanks Teresa and Nick for helping me.

Clean, affordable and best location.

Ask for Theresa! She is the kindest and most helpful service provider. I didn’t need this storage unit for very long but I know where I’ll be coming back to when I need storage in the future.

Came here from NYC. Got help from a representative of this storage, her name is Tarissa, she was so nice !! She let me charge my phone and laptop while I was clearing storage . I love the customer service here !!

Spacious, clean easy access and plenty of parking for big trucks.

This public storage is the best out of all of them !

Hey the property is super and very very clean and so nice over there and leslie is so so so very very sweet and very helpful and hard working and it is a very safe place over there and I hope everyone has the best day ever and god bless you all and everyone too

Was looking for a small storage space for my things after moving and got the best help I’ve ever had from a young individual named Leslie! Made everything fast and simple and easy to understand! Not only that but the storage space itself was extremely nice and well kept. This is definitely worthy of a 5 star review! Keep up the great work!

Good

Love this facility! I have to come in very frequently and the staff is always very helpful and kind. Leslie and Teresa in particular always make sure I'm taken care of. Can't recommend it enough.

5 star reviews get thrown around here so much but this isn't one of those reviews. If I could leave six stars I would. The place is right off the freeway exit, has to entrances, is secured and well lit and most importantly clean. But that by itself wouldn't deserve a six star review but here's what does. The ladies behind the counter, Leslie and Teresa, went out of their way and really made Public Storage stand alone, for me anyway, when it comes to service. They're not pushy, they're well versed in all things storage and don't try to sell you unneeded things. And they did it all with a genuine smile and attitude. Seven stars, not even six is enough. Thank you ladies!

Great Customer Service! Juana at the front office was super helpful and friendly, she quickly set us up with our storage unit.

Amazing people work there. Always happy to help. Makes it nicer to come in.

Had a great experience! My girl Leslie was absolutely awesome! Helped me out so much!

Friendly and clean property

Best experience I've had in a Public storage. Friendly and attentive employees. Very clean and sanitized location highly recommended this establishment

friendly and very helpful staff, clean facilities, easy access and not very crowded. great place :)

This location is exceptionally clean and Leslie was a great help!

Best public storage all around ! Very clean and super friendly staff ! Leslie, Teresa & Esmeralda are always ready to help and ready to answer any storage questions!:)

I can to buy some boxes. Super clean staff was amazing. Leslie was amazing super friendly

Storage is very clean and neat, staff is amazing especially Leslie, she was very helpful and nice, She’s cute too 😩 Definitely recommend this place!!

Very sweet and helpful staff, especially Leslie who helped me find the right size storage unit for my needs, pricing is competitive as well.

This public storage stood out to me by far and I’ve been to a lot because since I’m always moving and when I tell you I’ve been to a lot I’ve been to a lot 😂 anyways back to the point the customer service is amazing and the employees are so kind and helpful overall I will give them and amazing review.definitely will be doing business with them

Good service overall , Leslie helped me with everything I needed!

It was my first time looking at storage units in the area. Leslie was very helpful at laying out the options and answering all my questions! Overall the place was very clean and well kept. Will definitely recommend

My mom had a great experience at this location! Teresa, Esmeralda, and Leslie are so awesome!

Really nice place. The staff is very helpful and nice

I went there a couple days ago to ask about some storage space for a couch and a few other pieces of furniture and they gave me a tour of the place. Place is very well kept and the people that work there are super sweet. Especially Leslie who gave me a tour of the two storage spaces I wanted to take a look at. Very nice place

Great friendly customer service, they change the codes and Esmeralda helped me get situated fairly quickly, definitely would recommend anyone with their storage needs

This property is amazing all around. The staff ( Leslie, Teresa, and Esmeralda) are super help and sweet. The highlight of going into this public storage. I would highly recommend this storage place. Well maintained and super secured :).

The storage units are very clean and they have good prices per month depending on what you have to put away, and I feel like my stuff is greatly protected and being safe highly recommended

Great place Leslie was very helpful and good place for storage needs

This is the best storage place I’ve ever been to, Leslie was very friendly and effective , helped me with all my needs and made it very easy.

Wonderful service I was treated greatly !

i was helped by leslie and she did a phenomenal job!!

This property is super clean and climate control! I believe my belongings are secured at this place. I love the workers in the office they’re just super sweet. I am really happy I decided to store here ! You will not regret it. I HIGHLY HIGHLY RECOMMEND RENTING HERE !

Great clean units. Climate control is awesome. And they gave me a grace period till the 10th. No complaints, great customer service too

They are clean, protected and well laid out. But they are expensive and charge high late fees. Their payment schedule is inflexible. 1st of the month. My check comes on the third, so each month I'm overdrawn for a day until the check comes in. Can't be good for my credit score. And if they post early and/or my check comes late (rare but it's happened) I get an overdraft fee from my bank. Anxiety producing. (And no, I don't have enough money to get ahead of this by leaving $500. just sitting in the bank to cover the next month's bill. The people working there are wonderful, helpful and sympathetic but corporate makes the rules.

The facility is clean and well staffed and Thank you LESLIE A. For the great customer service you provided and I will definitely be using this facility again. All thanks to Leslie.

Why do you have a awesome staff over here at public storage they make life pretty easy they’ll call you before you get a late fee they won’t get you locked out Leslie Barbara Esmeralda will take care of you a great customer service highly recommend the storage facility over all the other public storage is and always has availability and easy access to your storage so if you need a storage you got to come to this public storage because they have Leslie Esmeralda and Barbara working here so if any supervisors read this I highly recommend you give them a raise

The staff is super sweet and helpful! This property is clean , safe and haves hard working employees. 10 out of 10

Leslie , Esmeralda and Teresa are super helpful / sweet. Facility is super clean ! I definitely feel like my belongings are secured in this public storage. I definitely would recommend:)

Very clean facility the staff are really helpful one of the staff Leslie was super helpful she answered all the questions I had so I can have the best experience

Great facility, very well maintained cleaned and well organized. Leslie A. Was very helpful and is a hardworking young woman. She was very kind enough to help me out and seemed very well experienced. Would highly recommend

The storage spaces are very spacious and big and containers are easy to open, the areas of the storage rooms are very clean not dirty at all, and very good security i feel like my stuff in the storage rooms are safe and protected.

Great customer service, and well kept facility. I was assisted by customer service rep. Leslie.A, while I was there and she was able to answer all my questions and help me in the best way possible. I would recommend this location.

Employees are very friendly and informative, Leslie and Teresa especially. They answered all of my storage questions. Building is very clean and has a great atmosphere.

Great place to store your belongings

This place is really clean and the employees are super friendly, i met this girl named leslie and she is an amazing worker

Had a great experience here! Real nice everything is clean! Love the environment!

Leslie and Esmeralda are the epitome of helpfulness, hospitality, and answering storage need questions. The property is always impeccably clean, amazing all around.

Leslie , Esmeralda & Teresa are the best. Super clean property and hard workers. No hassle getting what I needed done, definitely recommend :)

Very clean and helpful staff!

Great service and location. Promotions are the best!!!!

I've rented here for a year and I've always had great experiences. Ease of access and great customer service. The rental office has very helpful people. These young ladies Esmeralda and Teresa are always there to help. I highly recommend this storage location.

Mateo was very helpful, and answered all our questions regarding the public storage facility. Great customer service, highly recommend !

Probably the best facility I’ve ever seen! Super clean, the biggest location I’ve ever been to, and the staff is super friendly and knowledgeable; especially Esmeralda. She is the best! Made me feel welcomed, best customer service ever and I had a great experience. DEFINITELY RECOMMEND COMING HERE.

This really the best storage in Glendale, no disrespect to the other one on San Fernando. Teresa and Esperanza are great! Oops typo, her name is Esmeralda! For your storage needs go to these two, they will get you right, and they make sure you are maximizing your space. Will definitely be going to this location whenever necessary!

I always purchase my packing supplies from public storage. The boxes are so sturdy and reasonably priced, especially when you purchase in bulk. The clerk at this location was so helpful and pleasant, she made great recommendations and helped load the boxes into my car.

Came in yesterday to look at some storage units, I was helped by Mateo and Esmeralda in the front office. Mateo showed me a couple of spaces and was really helpful. The place is really clean and well maintained compared to other storage facilities. DEFINITELY RECOMMEND RENTING WITH THEM.

Love that part of climate control. The lady wanted me to post my comments about this place. I'm nice and stay due 2 location. New building great veiw.

Great service and respectful employees!

convenient to reach the location and facility is properly maintained

I am so pleased with the service I got from Megan, Ashley and the District Manager who gave me super fast service when I requested a W-9 form it was all done in less than a hour when I wasn’t expecting it till the next day.The service was fast prompt and very courteous. Much Love, Charles Modrich

Front desk people(Ashley) is very friendly and quick In assisting. Very fast checkin hardly takes 10minutes.

Great staff they were very helpful and so sweet when helping me find a location.

Both Esmeralda and Miguel were very professional, courteous and outdid themselves as far as giving the best customer service possible. Esmeralda was extremely knowledgeable and helpful ensuring we had the most appropriate unit for our needs after asking specific questions when we phoned in for information. The actual visit was very brief as we just had to sign the paperwork after viewing the unit so it was a very good all-around experience.

Great place

Amazing customer service. They are very helpful and respectful employees. Best Public Storage in the city.

Friendly and helpful group of people

Public Storage keeps my belonging safe and secure. Been a member at this location since they’ve opened! Easy access off of the 101 and 5 freeway! Great customer service and friendly staff!

Today is March 13, 2020 and I've just rented a larger space in the same building into which I will transfer the contents of my other spaces and what a joyful experience it has been! Saying that I was merely helped by both Teresa and Robert would be an understatement. Teresa helped me a few weeks ago as I began to assess my space needs and to minimize the cost and Robert helped me continue to assess the remaining aspects of my decision, all with great patience and solid information. This facility continues to deliver a clean environment, great access, and cheerful employees who even let this old lady gab at them! 😄 2016: I waited for this location to open mainly for close proximity to my current home, but the bonus has been the customer service at this location. Everyone has been very helpful and accommodating every time I've been there. Thank you!

Robert was great!!! I was blown away by how personable he was and easy the transaction was. Thank you for your business as I tried going to another Public Storage and didn’t have the same level of courtesy.

Good customer service, friendly and courteous, robert and esmeralda always helping with my needs, i have 3 units and had not have had a problem in 3 years would recommend

Rude help...expensive and keep raising rates...need to move out

Great service! I especially loved how helpful Gaby was!!!!! :)

It's my 1st time getting public storage and had an amazing experience! Everyone are really helpful and nice with everything, shoutout to Gaby who answered my questions guided me through :) definitely will reccomend to my friends and family!

This store is amazing ! Love the customer service I received from Gabriela, Esmeralda and Robert.

Great customer service , friendly staff. Robert, Esmeralda, Gabby, and Teresa are great, they help out the best they can which never disappoints.

Great service & they answer calls quickly and efficiently. I wanted to see how big of a space of a storage unit would be and was able to get dimensions and capacity. Very fun, friendly and attentive. Also, Gabby was always ready to answer my questions and give me a tour of my new unit.

Teresa and Emeralda are fantastic. They are super helpful and very kind. They deserve 10 stars :)

Teresa, Esmeralda and Rob are the best they are highly knowledgeable and very professional. I recommend this facility to anyone looking to store your belongings. The facility is clean well lit and very secure. Thanks for the great for the great customer service.

Amazing experience, wonderful staff . Roberts made sure all my questions were answered , very polite and welcoming . Clean property is a plus !

Robert was super helpful today with our new storage unit! The rest of the staff were friendly and helpful as well but I wanted to give him a shout out in particular. The facilities are excellent with plenty of room for dozens of vehicles and a few good size moving vans / trucks without really getting in anyone's way.

Robert, Steven, and gabby are the best! They answered all my questions

Very spacious units. Helpful workers. Beautiful location. Gabby is the best

Robert is the best ever

Great service, easy to use/come and go. Would use again in the future.

Super helpful, willing to work around last minute scheduling which is SOOO valuable, Robert is the absolute best and always comes through! When getting your first unit, changing units to upgrade size, he’s your guy!!!

Gaby is fantastic! Amazing customer service. She answered all my questions and concerns. This facility is also very clean and well maintained !

I used Public Storage for over ten years and had a great experience with them. This year my family was in search of self storage facilities in the Los Angeles area. The PS site at 5500 San Fernando was/is right for us and will be right for you! The facility is clean and the associates who work for the facility are knowledgeable and helpful. The attendant named Robert has been superb and has gone out of his way explaining the nuances of my contract with me and the supervisor/manager, Mr. Gomez has been extremely responsive to our needs as customers. I and my family travel extensively inside and outside the continental United States and need service we can count on. The price is right, the people are right....put your belongings and your trust in Public Storage.

Gabi, Teresa and Steven made the process so easy. Highly recommend!

Super helpful and friendly staff. Extremely clean space and very well maintained. 5 stars!

Teresa was extremely helpful. The best customer service experiences was exceptional. It is a very nice and clean facility . I highly recommend it.

So glad to have a secure and safe place for my family to leave their items. I highly recommend this facility.

Teresia is amazing! Such a friendly clean facility. I feel very safe and secure here.

Robert and Teresa are the greatest! Easy and smooth. I trust this facility with everything. Love them.

This place is clean and the staff is really friendly-smiles everytime. I have used this location a few times and the service and space is constant. Happy place plus Golden Road is across the street so you can get a bite and drink after a long move or just popping by.

Staff is awesome. Very friendly.

Great, fast service!

Great Customer Service

Very friendly people, very clean and secure facility.

works for the cost.

Teresa, Shantel, Esmeralda, Robert, and Loerenzo, best employees They are the best Around!!!!

Esmeralda and Manely are great 👍

Always a Great customer service 👍

Lots of storage space for all of your needs

Clean facilities, friendly staff.

I had a great experience very nice and friendly employees thank you to Manely and Robert for the great customer experience

Great customer service, great team .

Kind staff

Friendly & most helpful staff. Excellent service!

Two big comments for those looking at coming here: if you have renters insurance already, check to see if it covers storage units and bring those details or you will have to get a policy there. And second: the little units sit above bigger units, so if you plan on putting heavy objects in there, ensure you can comfortably carry it up a flight of stairs and lift it into a space on your own

Manely is amazing! She helped us find the perfect sized storage without hurting our wallet, and she helped us get all the materials we almost forgot we needed. She was a great help, and the facilities are very clean and safe. I feel confident having a storage unit here. Also love that they have temperature control!!!

If I could I would give 10 stars to the customer service. Starting with Robert, Lorenzo and most important Esmeralda. Kudos for Esmeralda

Very good !!

Great storage facility. Manely helped us find the perfect sized storage without hurting our wallet, and she helped us get all the materials we almost forgot we needed. She was a great help, and the facilities are very clean and safe.

Teresa, Esmeralda, Robert, and Manely are awesome!!!!!! Consistent friendly, professional, and helpful service from the entire team every time I have walked into office. Storage units are spacious and clean. I feel safe that my personal belongings are stored here and love that it is with air conditioning.

The experience that we had at this location for Public Storage was excellent. Workers were knowledgeable especially Esmeralda. Thank you so much.

Our experience was great! Esmeralda's customer service is fantastic!

Very helpful staff - great service

This public storage is the cleanest location and by far the prettiest. It’s pretty large and has the nicest staff; they’re extremely helpful and approachable too. I’d highly recommend choosing this location as it’s not crowded by other businesses and right off the 134 freeway.

Absolutely an amazing experience all around ! Esmeralda, Teresa, and Robert are experts on providing excellent customer service and welcoming customers upon arrival! This crew is very well put together. If I could give 10 stars I would ! Unfortunately 5 is the limit.!

Better than expected. Usual 8% increase in rent after only six months, when inflation is running less than 2%, but then one is a captive because of the cost of moving.

Great customer service from maleny hope I got her name right! Came in today with my mom to rent a storage she was very helpful in showing us the units available. Great access hours and elevators is a plus I made a great decision on switching storages!

Excellent service !!!

Today I went to public storage and was very surprised to find two young woman named Esmeralda and manely to be so professional curdiouse and kind. Esmeralda was highly detailed when discussing the options that I had and she was easily able to multitask and I never once felt neglected. Manely on the hand was very eager and excited at the thought of renting a storage unit. It shows that manely truly cares about her job. Congrats to the person that hired these two ppl. You we're right on with your decision. Bottom line I felt as though I was speaking to the two owners of public storage because they were both treating the business as if it was their own company. They trully are invested.

What is your prices X THE sizes send your your schedulehu... And the other question to consider a person as a member with AAA .. THANK IN AD ANCE

How much is the rent for the 2nd month?

Climate controlled storage

Great prices and storage inside where air conditioning so you don't overheat I would recommend this to anyone

Great customer service

The place is always clean and the staff is always friendly. Several times I've had questions and they go above and beyond with customer service. I had some insurance questions and they answered them and helped me make the changes to my account without any hassle. I have several spaces there and will continue to use public storage for my future storage needs.

Customer service was really great! They are very kind and knowledgable. I would highly recommend this place for anyone that needs a place to store. Teresa, Sergio, and Esmeralda are the best!

Very clean facility. Very Helpful staff. Good experience all around. Would definitely recommend this location to anyone looking for a unit

The staff is very friendly, Teresa is always helpful and nice. Highly recommended place and safe.

Brand new, clean, air conditioned and friendly staff. 👍🏼👍🏼

Good Pl.

Teresa, Esmerelda, and Robert are fantastic. I've been storing here for years and this is by far the best location around. Cleanliness is very important to me and they have the cleanest bathrooms around. I would encourage anyone needing storage to rent at this facility. Not only are they professional, but also hilarious and fun to be around. I find myself coming in just to talk to them.

Cleanest storage I have ever been to. Every other storage I have been to has been dirty/old with lights that don’t work. Not the case here. Never had to wait for a cart to use.The staff are always available and Robert and Esmeralda have always helped me out when I use the facility. 5 stars easy

Amazing customer service. Over the years I’ve had many different storage units over many different cities, and seriously no one has ever been so helpful as this PS has been. Prices can’t be beat either. Highly recommend.

Great location, great team, great service! I wholeheartedly recommend!

clean storage and helpful staff!

Teresa, Adrian,and Sergio are great! This is the bet location around.I highly recommend to anyone needing storage.

Excellent service 5 stars

Teresa and Robert provided great customer service The property is relatively new and well maintained

Jazmun is always such a great help and such a friendly person.

Facility is very new, Teresa, Robert and Adrian were amazing.

The Manager Teresa is so good at what she does! Real accomondating person! The facility was immaculate and I just love it!

This is a wonderful facility! I feel very confident storing my personal belongings here. The customer service is top l-notch. Robert was excellent the moment I walked through the door assisting me with my storage needs! A quality team and facility all around!

Theresa, Robert, Angelica, and Adrian (the staff) are so kind with their help! I really appreciate how nice and patient they were with me last week; setting up an account and process... especially when I was feeling rather stressed out and frazzled. It was towards the end of the day on the last day of the month and I could tell it was quite a busy day for them, but they were positive and good natured. Customer service and kindness goes a long way!! :)

These guys are always so nice, and very helpful. Plus This is one of the few places that is actually climate controlled, a real bonus! Happy to have a unit here.

This place is awesome. Robert, Adrian and Jerry are always super accommodating. And climate controlled. These guys are great.

Teresa and jasmun are amazing. This is a clean secure and well light facility. They are always smiling and ready to assist. I would highly recommend it to anyone needing storage.

Great experience. Great friendly staffs..

LOVE it

Great online price. Friendly staff

This is by far the best public storage I've ever been. While it's true that the climate system, and the security system puts it ahead of any other location, what it really puts it ahead is its staff. They are by far the friendliest! Theresa and Robert are always with a smile and willing to help. If we keep renting from this location is because of the staff. People like Theresa, Robert, and the rest of the staff is what makes this location being the best.

Adrian was amazing very helpful and responsible clean and efficient worker

Adnan, Tereaa, Robert, Jesse, and Jerry were so much help. The facility was very clean and organized. I really appreciated how the staff helped me with any and every issue I brought to them. I would definitely use this Public Storage facility again. Thanks Guys! Daniel

Facility is clean Jerry and Adrien are very efficient agents working there very kind and courteous and all in all very good experience. LB

I have been using public storage for years sunland and glendale this is the best yet! Climate control is wonderful helps to preserve items I have in storage the staff is absolutely the best! Starting with Jerry & other team members Teresa Jesse and Robert everyone is so friendly and helpful I live nearby and am in and out frequently I pay in person and its always a joy even though Im paying a major bill 😬LoL keep up the good work! You guys are the greatest!!

Everyone here is awesome, with amazing character and attitudes, and are very helpful! Jerry and Robert, especially helped me from start to finish with the process of moving in and out of my unit. The building is new and clean, which is a plus compared to other facilities I’ve been to. I highly recommend this facility!

Teresa, Jerry, & Robert are so kind. I have had my belongings stored at this location for almost 2 years. The location has always been clean, and more importantly safe. The fact that you can't even access the building without a code is a major plus. I appreciate that while traveling, I have had a place to store my important valuables without worry. This team has been amazing and I am grateful.

What a sparkling clean and efficiently ran facility! The staff here has always gone way above and beyond for me. They've helped make the whole storage process less grueling and even fun at times!

Fantastic experience here. The entire staff was friendly and helpful, making my move relatively easy. We backed a 28 foot trailer into the lot and easily unloaded our locker, and once again, the staff was on point, getting the gate for the driver, providing dolly support, etc. Shout outs to Theresa, Jerry, Adrian, and Robert. Thanks!

Wonder wonderful staff! No words!

Adrian is amazing! He listened to my needs, was empathetic to my situation, and was all around a kind pleasant human. For sure will come back to this PS for my future storage needs. I should also mention, though I do not know her name, the woman he was working with was just as sweet and caring during my stressful move. Thank you both!

I’ve used this public storage for more than a couple of years. Their staff is very friendly and very willing to work with you. Theresa, Robert and Adrian are the best!! Very clean facility and easy to get to. Parking is great!!! Highly recommend for your storage needs!!

Theresa, Robert and Adrian are amazing.

Adrian was thorough, pleasant, funny AND speedy!! The facility itself is well organized, clean, and easy to navigate through.

Had a great experience at this Public Storage. The facility is clean and the staff are friendly and professional.

Adrian was extremely helpful and very knowledgeable of the process and his duties. Made moving much easier.

Well about this location i love t. I was planning to stay just a few month until i would get an apartment to fit all my stuff but i was going to look hard for an studio that would be cheaper although i ended up staying now for about 2 years. It has it owns secure gated parking. You need a code to access or otherwise you wont coming after office hours and to be honest when i did the reservation to look at my garage robert i just wanted to let everyone know he is like the best in customer service. Cool ask questions and charismatic guy. I went with my girlfriend and now we both love this facility also it has climate control and its in good condition

GREAT LOCATION. VERY CLEAN AND THE STAFF VERY PROFESSIONAL. TERESA and Felipe Rock!!!

Robert Teresa and Jerry are awesome thank you for the great service

Robert Jerry theresa were awsome Great service !

This facility is amazing. Very clean and friendly staff. I'd like to thank Robert for his professionalism and helping me with my storage needs. I'd like to also address Teresa and Jerry for giving me great customer service.

Teresa was such a great representative today at Public Storage. I went to 3 different storage facilities today and she exceeded my expectations with her superior customer service by far! This location is also very clean and looks brand new. I am a happy customer.

I never reviewed a storage facility but have to say something about this location. I have rented here since they first opened. This place is the best! The facility is by far the nicest, the best maintained, and the cleanest Public Storage facility I have ever used or seen. You can’t go wrong on any level for your storage needs. Thank you to Robert, Teresa, and Jerry for always providing friendly and awesome service.

Adrian was a great help in a time crunch for me! Truly great service.

Great customer service! Very satisfied!

Went there today at 6:15 and still was offered the best customer service as of I walked in 9:30 am! Was able to move me out and help me out with everything i needed and more ! Teressa and jerry and Beatriz are amazing employees and should be highly recognized.

The inane security here will drive you insane plus it still pretty expensive for a small unit with insurance included (don't be fooled). You must use a code to get in the gate outside of normal 6am-6pm hours and then you can't get in at all after 9pm. In addition, you need to use your code to open the doors inside and to even get out of the gate from inside. What is this, Fort Knox?

I’ve been a tenant of several SoCal Public Storage facilities through the years. This location sets a new, high bar. The facility itself is brand new, or a few years old at this point. What sets it apart is the staff. I visit my storage location several times a month, and the staff always recognizes me and takes a moment to greet hello. I have come to learn a few of their names through the last year and I can confidently say Jerry, Teresa, Jesse and Jazmin always make themselves helpful, approachable and have an A+ attitude. The service paired with ample parking, the brand new facility and the temperature controlled space make this the flagship Public Storage location.

Teresa.Beatriz.Jerry & Jesse all have been a great help. My disabled grandmother got only the best service. Best spot in town.