Public Storage Self-Storage Units at 4820 San Fernando Rd, Glendale, CA

Mario is very helpful , friendly and informative .. excellent quality service oriented… Mario is an asset to your company

Mario's the best

Mario was a delight.

Mario and Steven were great! Thank you

Mateo was so great he helped me when I wanted to close my storage. He explained the process and was so patient and professional. I really appreciate the time he took to help me. I would definitely recommend renting a storage here. The customer service is great 👍 ask for Mateo.

It’s was a excelente costumer service,Ilis was very professional and she answer all our questions.

Barbara was very friendly, courteous and professional.

This worker is very nice and respectful

Mario helped me set up app, game changer. Thank you

Mario Mario Mario gets an A+++++ for supreme excellence in customer service provided to me for one year! So grateful for all of his help.

Mateo was very helpful. Pleasant experience.

Mario and Ilse were a big help! Thank you

Mario is always friendly and best employee. Highly recommend because of him. Leaving this again to show how awesome he is! If he doesn't get promoted I'm leaving.

Very easy process. Mario helped me every step of the way.

This is one of the cleanest most efficient storage places I've used. Mario is always very helpful. Free carts to use were helpful as well

Mario was super friendly and helpful! Thank You

Mario was very helpful and the carts available made everything much easier. Made my day go by much quicker than expected. Highly recommend!

Mario is a very great asset to your company. He is very helpful and accommodating. If I could give him more stars, I would! Great at multi-tasking, super friendly, and everyone loves him. He deserved a promotion!!

Thank you for helping me out Mateo! This property is always so clean keep up the good work

Mario was awesome---helped me with setting up my 2 accounts for storage and vehicle. Very friendly and efficient! Great customer service :)

Mario was so sweet and helpful, thank you for your excellent customer service.

love this place!

Rosmeri, Dayanara and Mario were absolutely wonderful. Thank you for the excellent customer service.

I went recently to store some items and it was a very easy process. They have carts for you to use which was a big help. Thank you to Mario for helping me through the process. - Bob

Mario is very nice and helpful, would recommend this location because of him.

Dear Matteo, you are just so efficient and amazing!!! You have Exceptional skills!!! I came to see you today, May 11. I look forward to seeing you soon! Public storage is so very fortunate to have you around! I came to see Mateo today. He is just so amazing ! He is so smart, efficient, quick, and friendly! Thank you Mateo, keep the good work! You have outstanding customer skills!!!

Mario is an awesome delight!! So helpful and funny

Mario is the best!

Mario helped me w app, Thank you

Mario was very kind, super helpful and sweet. He was very patient with us with helping get access to the gate from our phone. He was just amazing and really nice!

Mario is always the best! So helpful and friendly and keeps the facility spotless!!!

Mario is great

Mario is very friendly and helpful. Thank you

Mario and Kianna are amazing! Great staff!

Mario is the best!!

Mario was absolutely exceptionally! He took the time to call me, schedule an appointment, show me my unit, walk me through the application process and how to set up my app portal! Without his expertise I would have been lost! Great employee! Thank you!

Mario was the biggest help! Thank you! Love the app

Mario is awesome

Mario was a big help! Thank you :)

I made an appointment at 5 to check sizing on the storage units. Lights where off and when I called all I kept on getting was transfered to answering machines. In the end I ended up getting a unit online that was too big because no one was able to help me in person.

Mateo and Mario are the greatest. Thank you for helping me get the app set up

Mario was so helpful. Very easy process :)

Mario was great!! Thank you!!

Mario was a big help, love the app! Thank you so much!

Mario is the best, so patient and helpful.

Thank you Mario

Mario’s a big help, always so friendly. Recommend this location.

Mario was a big help! Definitely recommend this location.

Mario was the most helpful person !

I love renting a unit here, everyone is so nice and my stuff feels safe. It is definitely a step up from my last rental, the units are very clean and spacious. The staff is so kind, Mario particularly was extremely helpful and friendly when I was moving my stuff in.

Mario is always very helpful and friendly. Best customer service.

Mario is always sonhelpfyl and patient.

Mario helped set me up with app, thank you so much for all of your help and patience.

Mario was a great help, so detailed, walked me through entire process. Love the app, thank you!

They were terrific!! I had an issue with the lock I brought with me and Mario took extra time to help me make sure my unit was secure!!

Mario and Ilse were a great help, Thank you

I am pleased with the unit I rent albeit this is an old location and a little run down.

Mario was super helpful and is so charismatic. Thank you so much for your help today. So lovely

Mario was so helpful with our questions. And was able to answer them right away.

Mario is always so kind and helpful. We appreciate your customer service.

Great Customer Service by Mario he was so helpful and accommodating to our requests to transfer to bigger unit. Thank you Mario!

I got there at 5:55pm which is 5 min before they closed. The girl went out of her way to rent me a 5x10 special which was bigger than what I needed. She was polite, and professional even thou she stayed almost 20 mn late. She also walked me to the gate to show me how to get in, then she walked me to the building, up 3 floors to my locker and opened it for me. I would recommend this location to be a preferred choice for storage. Thank you for going the extra mile.

Emily in Public Storage the one in Glendale on San Fernando road was absolutely helpful and she had a high volume customer service. I will most definitely come and see her again or send my people for additional customer information or to rent any additional space

mario is the best

DO NOT WASTE YOUR MONEY ON THIS STORAGE. THEY INCREASE THE RATE EVRY 6 MONTHS AND NOT GIVING YOU ADJUSTMENTS AND CREDITS. NO ONE TOLD US THAT THEY WOULD BE INCREASING THE RATE EVERY 6 MONTHS. I HAVEN'T BEEN ABLE TO SPEAK WITH MARIO (THE ONLY PERSON WHO CARES ABOUT CUSTOMERS) PLEASE BE ADVISED. IT IS VERY INCONVENIENT TO MOVE ALL THE STUFF THAT ALREADY STORED THERE. MAYBE THE ARE COUNTING ON THAT TO KEEP THE CUSTOMERS.

Mateo and Mario were the best! They were always so helpful and I really appreciate their amazing service. Thank you so much

Thank you for amazing service! Mario I’d the best here! So smart, kind and positive! Made my day. Thank you a lot. Eva

Mario is the best, great customer service.

I know I’ve mentioned it before but coming here is a relaxed experience. I’ve worked with other storage facilities before and it was either ordinary or poor quality. But every time I come to my storage Mario always makes the experience welcoming and fun. He seems to remember me every time I come and im sure he does the same for other customers. It really helps having a friendly and knowledgeable worker. The facility is always well maintained and a breeze to go in and out of. I highly recommend this location.

Mario was helpful :)

Great service, communication, and convenience ! Mario was very helpful!

Mario was amazing and so helpful! He answered all my questions and guided me through the process. Would highly recommend this location to any friend. Love coming to my storage unit because Mario is always so helpful! Love this property. Mario is so helpful! Mario was amazing and so helpful!

Mario was very helpful!

Mario was so sweet and helpful! I loved how friendly he was and he really took care of us! Definitely made a good choice renting from this location. I know I will be taken care of well here with Mario and his partners in crime :)

Mario Moraila was very accommodating in commencing the storage process and the subsequent conclusion of my storage facility.

Unable to use website to pay bill, called several times to contact someone. Never returned calls.

Mario was so friendly and helpful.

Mario is very helpful , friendly and professional. He made me feel comfortable through the whole process of renting a space . He made the process very easy . Thank you!

Unfriendly staff.

Great property

Mario is super resourceful!!

Mario was great!

Recent trip to the storage. Guy who works here, Mario, very professional guy. Check it out if in the area.

Happy with the service I’ve received from Mario. He has always helped me out so much and I appreaciate him so much!

Mario and the rest of the staff are awesome. Real, REAL customer service is what you will get in this location. Mario and the staff are courteous and respectful which what customer service is all about. FIVE STARS and MORE!⭐️⭐️⭐️⭐️⭐️

Mario is really great!

Mario is the best one. Really on it and super organized and honest with everything and gives you tips on how to organize the storage to maximize the storage. Keep it up.

the service was very good by the team

Moving and storing your life away can be very taxing emotionally and physically. I walked in completely unfamiliar with the process of storing my personal and valuable belongings. Mario’s calm and friendly demeanor was such a blessing during this time. He stayed persistent with his kindness, guidance, smile and patience all throughout my unpleasant attitude. I walked away comforted and informed. Mario is a true example of superb customer service.

Mateo y Mario are the Best. Thanks for the help guys !!

Mario was very helpful, thank you

Mario provided fantastic service during the exit process.

Mario has helped me on several occasions since getting a unit here. He is always very professional, and an absolute pleasure to work with. I couldn’t recommend this place any higher. Mario is a valuable asset to Public Storage!

Mario and team super helpful

Recently needed help with a lost key & new lock. Excellent help from Mario solving this problem, he was extremely helpful and responsive, really good people skills 🙂 I've had a unit here for many years, it's well maintained and safe. I recommend this facility without reservation.

Beware of lack of security. We had our trailer stolen right under their nose, someone ran into the front of it and two weeks ago went to put on current dmv tags only to find the door lock had been broken and someone was either sleeping in it or was trying to steal something. Luckily we do not keep anything in it. And now I got notice they are increasing rent by 40 percent. Anyone know of a good safe Rv storage??

Mario provided excellent customer service, very helpful and attentive.

Mario is the best! He is always so friendly and helpful. The grounds are super clean and you feel safe when you’re there. Can’t recommend this place enough for storage needs.

Their contactless entry makes everything so much easier and you want that and a clean facility when it comes to storage - especially now. When we did have to speak with someone, Mario was friendly and professional. A great overall experience.

Mario is amazing

Is it me or is it obvious to you all this wonderful rewews seam to be read from script? Cuz when I was there it wasn't like that they ruined my credit for less than 50$ becuz they said I left trash behind wich I didn't I won't recommend this place to my worst anamy

Got in and out quickly. Mario was helpful. And they have carts you can use which is great!

Today, January, 04, 2022, I had a very positive experience, I made a call to my local Public Storage, location 4820 San Fernando Road. It was important that I discuss an important issue. I left a short message and received a quick callback from, Mario, M. and based on the message that I left Mario, M., had already solved my problem...It was that easy. When he called me back, he was super sweet, yet, so professional. I was prepared to give a detailed argument regarding my concern, but, Mario, M., took the wind out of my sails, when he responded with a very fair resolution for me. Mario, M., allowed me to have a more positive view of Public Storage, that they really care about their customers. I know that Mario, M., cares about the customer and I feel very happy about the entire company and my experience with Mario, M. Many thanks

Nick the Manager is always helpful and informative. He makes having storage here a pleasant experience. Thank you Nick for providing excellent customer service!

Mateo and Mario are great help. Thank you!

Excellent customer service.

Mario is always so polite and inviting. Would recommend him any time.

Ran in for a few packing items a few minutes before closing and Ashley was very patient and helpful.

Matteo was helpful and it took me really 10 minutes to get my storage keys. Would definitely recommend this location as preferred.

Mario was excellent, very awesome!👍🏼

Mário was a delight and so helpful. I love my new storage space and convenience of app opening gate is a game changer. Thanks again Mario.

Mario provided me with an amazing service and made my rental experience so easy and effective. I will refer him any time. Thank you Mario!! You’re the best!

Stephanie and nick where great , very helpful and real nice , great customer service , I would recommend public storage to anyone that’s looking to store anything

Stephanie is always so helpful and kind !

Mateo very knowledgeable and very kind

Mateo is very nice and helpful and always cleaning around that's why the place is very clean. Thank you for helping me and answered all my questions. You're the best there, Mateo.

Mateo Was so helpful and what a professional young man Thank you for everything

Nick was very helpful to show us different sized storage spaces and communicated very well.

They took care of my furniture storage for over a year while I had to move back home up north during Covid. Thank you so much for making business hassle free!

Stephanie and Mateo are awesome and super helpful ! Thank youuuu !

Lo estan asiendo Amazon es ta muy bonito

Great staff

Awsome team in the office!

Great customer service by Juana. She’s very patient and friendly. The facility is very clean. I feel comfortable storing my items here.

Juana was great. Customer service was very good. She addressed all my questions and concerns. The transaction went smoothly.

Juana was soooooo helpful with getting the perfect solution!

Mateo helped me today with my move in, he was very helpful and provided great service.

Great service

Highly recommend storage facility. Juana, the manager, made an exceptional experience. Very happy doing business with her and Public Storage.

I loved the service and professionalism that Juana provided while I was there. The location was very accessible and clean. Just overall great customer service and location to do business with....thank you

Juana was friendly and professional lots of help

I've rented here like 5 times and I always come to this location because it's very clean and the service is amazing. Today I met with Juana ana she was able to find the best unit for me. I recommend this location.

Great service Juana. Thanks

Juana was a very polite and she helped me enything i want it and i recomend this place for my friends .and she gave me excellent service and i left very happy and satisfied.

I had a very friendly and proffesional experienced person ,helped me get my storage her name Juana thanks much for your hard work...

I received very good service from Juana thank you 👍

Great service and very informative. Bought a unit the same day! Juana was very helpful and a pleasure to deal with!

First time renting a unit and juana made my experience so easy. The best customer service and i feel comfortable to be storing at this location. I highly recomend it

Very clean place

Juana and Mateo had amazing service and great answers to all my questions. I would definitely go back to this location love how friendly and comfortable they made me feel!

Great thanks

Juana was an absolute angel. Super calm and helpful amid my moving stress. 10\10 customer service!

Juana was very helpful Perfect customer service

I had a easy sign up experience agent Matoe was just Awesome in showing me what's was available and size differentials thank you very much will refer a friend

Great customer service provided by Juana.

Juana was great, and made it very easy to settle in :)

I had the pleasure meeting Mateo today who was so helpful, virtuous and very professional and had great patience to help me out throughout the entire process. Thank you Mateo for making this a great and easy experience. Seta Elias

Juana was very personal and nice worked very fast and got the job done she’s a go getter very nice to have someone like this working here it was a good experience

This was my best experience with a storage. Super helpful super secure and very friendly

Great Place! Nice Staff!

Juana, and Mateo were very helpful, and they gave great customer service. They ensured me that i was in good hands and helped me very thoroughly. I do recommend this location for anyone looking for a public storage unit! And the prices are reasonable and they also give you advice on how to keep up with your unit during the seasons!

Easy and friendly service. Great staff.

Good good experience with Mateo at public stores in Glendale Ifriendly nice and with experience i welcome you guys to come I have my place here too so I’m a new friend

I will have to say that since I moved here costumers services it’s been always promoted and professional and especially today Mateo exceeded with speed and accuracy, so thank you Mateo

The staff at this location is just amazing, in particular Juana. I’ve rented at other storage facilities and this one by far exceeded my expectations in customer service. Would recommend highly.

The best service and location

I had an excellent and easy experience moving into my storage unit with the help of Juana and Matteo. They were COVID-safe and made me feel safe.

Everyone was very nice, and overall good experience!

I just want to shoutout Miguel who works at this public storage. It was a long day and something was wrong with my payment and I took it out on him, but he was still so kind and deescalated the situation and stayed calm. Miguel you’re the best! Thanks for the good energy

Great customer service. Ashley was so helpful today in transitioning to a larger unit. This place has it all together!

Ashley was so nice and helped me and my mom as we are first time renters. Thank you Ashley!!!!

Ashley is very nice and polite to a new customer like me. Thank you.

The best Public Storage I have ever been at! Very clean, organized, and the staff are amazing, specially Juana!

Juana was friendly and very helpful. Willing to answer all questions. Great service so far!!!

Thank you Ashley!

Just got my storage unit here and Juana was amazing and helpful and patient with all my questions!!! 5 star service very much so recommend!

great service provided by Juana.

Juana is very kind

Awesome👍

Best customer service here! And I've been to a number of storage lots. Megan was working the counter and was very detailed and courteous! Let's just say I was having a bad day before I walked in there and walked out feeling stupid because sometimes all we need is one small act of kindness to be humbled. So, thank you for that!

My storage unit was robbed. The thief replaced my lock with their own so it could not be easily detected. I would avoid this place at all cost -- clearly they have poor security measures in place.

I stopped by to complete a unit transfer after realizing my unit was too large and Ashley was incredible. She made it such a seamless & quick process - thank you for the great service!

Great service facility. Clean grounds, friendly staff, and accessible hours. Thank you for keeping my stuff safe and sound!

Excellent customer care & service from Juana and Philipe! Thank you both so so so much! This why humans are better than bots for handling customer care! Also I had a storage space here for 2 years and never had an issue. Highly recommend

Grate service and attention from Juana at the location

Excellent service! Steven and Juana were both very knowledgeable and patient in helping me find the perfect storage unit. They were very professional and kind, ultimately making the process seamless. Also, the facility is very clean!! All in all, great experience!

I got a great experience with Ashley. She was helpful and with a great attitude... excellent service

Steven, thank you for a SUPERB customer service, you made my move an easy breezy process. The storage is nice and clean, the restroom is well kept. The place feels safe even at night. Keep it up!

I was in a pinch this past week and this location not only was it professional but it was so accommodating to my situation, I cannot speak for everyone but my interaction with the staff Stephen ( I hope I’m spelling his name right) & Ashley was amazing. Not going to go into a lot of detail but I would definitely recommend this location to all in Glendale who needs storage! Thank You again Public Storage!!

Ashley has great customer service, very friendly. :)

Ashley was very kind 💫💫💫 thank youuuu

friendly staff ( ashley & juana)- would recommend this storage w/ friends & family

Amazing location, the staff are very nice and answered my every question in the most kindest way. Be careful, read all the details before signing their contract. They forget who the customer is.

I stopped by here today and had the chance to work with Juana. She was amazing and super helpful, and made my moving process very easy. Sign up was simple and I got a great deal. Thank you public storage.

Ashley and Steven were very professional and helpful, my code was not working to get to the building, and Ashley took care of it right away. I highly recommend this storage.

There’s nothing greater than excellent customer service and that’s what we experience today Ashley was patient and answered all of our questions and help us find the right storage that fit our needs, she understood what we needed and meet our needs ASAP transaction smoothly and extremely helpful always smiling. Thank rarely you find now and such outstanding service coming from young people but Ashley was stellar. Thank you 🙏🏻 we will recommend this particular location because of Ashley. I thank you 🙏🏻 very much.

So I was looking for storage space everywhere and getting high balled, then I found public storage and I couldn't be happier great pricing and good space, Juana helped me through the whole process and she's amazing explained everything perfectly and provided great service beyond everything. Also Ashley was very kind and friendly. This was by far a top experience renting a storage space

Ashly and Juana are such a great Engels they both helped from A ToZ I highly recommend anybody to experience a first class guide a and help

I was never there..

All the staff has been great but a big shout to Ashley, she always has a answer to any question and a smile on her face.

Ashley was very helpful. She walked me to my unit and answered all my questions that I’ve had for her I would definitely recommend anyone who is looking for storage to have Ashley assist you .:)

Juana was my public storage Christmas miracle!! Thank you soo much for your help and happy holidays!

This place is awesome! Juana was super helpful and nice and made the whole process so easy! Highly recommended! :)

Ashley gave me excellent service. Thank you.

Daniel was helpful!

Thank you Daniel for a fast and easy service!!!

Daniel was great! Prices can't be beat!

Good customer service

Juana Very helpful, customers service

Scam alert: They took my money and gave my my unit, however when it was time for me to vacate, I went into the office and paid the full balance with my credit card. 10 days later I was called and rudely told that my balance had not been paid and the balance increased by $81 due to extra late fees. This is a SCAM to increase the bill. My credit card had thousands of dollars of credit available, and the cc company said there had been no charges returned. However, PHILLIP, one of the RUDEST, nastiness employees I have ever encountered basically told me I was a LIAR and that my credit card had been denied. A blatant lie. The error was on their end with their cc machine. Phillip told me that he was looking at “proof” that my card had been denied. He demanded payment of the additions unfounded charges and started yelling at me. I had no option to hang up. I paid the original balance in full, but they still rudely insist I pay an additional $81. HA

Daniel and Ashley were very friendly and helpful. And the sign-up process was smooth and easy. The facility is clean and efficient. Thumbs-up!

Ashley and Angelica are the best at the public storage in Glendale.

Megusto el servicio que medio Lorenzo deberían dejarlo aquí en este estorage

Lorenzo was super awesome and nice! He even told a man who was creeping on me that his storage unit was not next to mine and not to bother me as another client! Very friendly and helpful, thank you Lorenzo!

Place is clean well lit. Friendly and knowledgeable staff. I would recommend this particular Public Storage to family and friends

Easy, quick. Daniel did a great job getting me set up.

Ashley is kind...there's a weird entity in one of the building, other than that, it's 5 star.

Good storage place. Staff was friendly. Go with a friend if you’re not a fan of being alone and have seen too many horror movies. Can be really empty and creepy at times lol

Ashley and Daniel are really nice! They both helped me with my unit and would definitely recommend the units.

Ashley was very courteous on helping with my needs , others can learn !! She’s a great people person !! Thank You Ashley for all you do !!

We went to this location a few weeks prior to leasing the space and wanted to compare with other places and Daniel assisted us twice. We were very pleased with everything he did. He explained the process, compared costs, shows different sizes, etc. overall a easy process, at least with Daniel.

Daniel was an absolute delight to work with. He was very knowledgeable and professional. Walked us through the entire process hassle free. I will defiantly come back to this facility for my storage needs. Vergine

Good service, never too busy.

Great location and excellent staff! Ashley helped me with all the questions I had. Awesome customer service!

Ashley was very helpful trying to fix my account online , helped me get it back running, I appreciate her and this facility. Thank you . Totally recommend.

Ashley is the best , always with a smile and excellent customer service. Totally will recommend this storage location

Ashley is good at what she does , great service.

Juana was super helpful and got me the perfect unit to fit all of my stuff. It’s definitely an older facility but I like that they’ve added newer security measures that make me feel like my stuff is safe. Five stars for service and four for my overall review.

Juana made the experience run fast and smoothly. Very happy with the service and glad I chose this property.

Best customer service ever! Thank you Ashley for your help.

Everything was super simple and Daniel was great! Would definitely recommend to a friend. Great service!

Ashly was a great helper kind friendly talkative good ac at the place

Ashley was very helpful! Thank you for such an amazing service!

I’m Elena, I came to public storage and was Amazing help from Daniel !!! Thank you very much for your Great customer service and looking for the future keeping storage ! I will recommend to my friend , because is Daniel! Thank you!

The staff are very helpful here! Ashley & Juana are GREAT!! 🎀🔫

Great help from Ashley, great unit and excellent compared to the everyone else

Not a good place to have your staff stored! Bad customer service!

Every storage has its pros and cons, but the one thing that make your experience worth it, is the customer service behind it. At public storage the customer service exceeds expectation. Every time I walk in there I’m greeted with the biggest smile from all the staff members. From Juana to Daniel to Ashley. All of them incredibly friendly and ready to help you out the moment you walk in. Great team and I will definitely rent from here again.

This is best experience I’ve had at any storage company. I booked a unit online and within 10 mins a representative from the location called to welcome me and see if I had any a questions. The day before arriving, I got another call, making sure of my arrival time. Upon arrival, Ashley is the office was awesome showing me the facility and the storage unit. Check in was a breeze and my moving team was treated with the same respect as I was. Five star location, five star customer service.

Daniel and Ashley were very helpful.

daniel and juana were great, fast service & solid product thanks

Juana helped us. She was very professional and knew all parts of the rental process. My daughter was buying some packing supplies, but was feeling very ill. She got what she wanted, put it on the counter and went to the car. Rather than make her come back in to sign the credit slip, Juana unplugged the signing device and took it out to her in the car. you can't train that kind of customer service.

Juana and Ashley were very helpful

Rented storage space and Ashley and Daniel were awesome! I rented from Public Storage a few times and this was by far the best experience. Very courteous and professional.

Great facility. Moved in the same day and process was super easy. Daniel and Ashley were great and we appreciate their help.

Daniel and Ashley were super helpful!

Ashley is a very helpful and knowledgeable employee, I greatly appreciated her help with all things related to storing my things!

Juana, Daniel and Felipe were very patient with showing me several units. Highly recommend

Customer service was a knock out everything went smoothly thanks to Daniel&Ashley

Great staff. Thanks to Daniel , Ashley and Juana.

This location was so convenient and service was very attentive. Plus, had a great deal for the first month for new customers. I have to give an A+ shoutout to Juana for all her help. She was very nice, quick, and precise with service and always had a smile on her face. Thanks for all your help! Will be back if need be.

Great facility, easy to work with! Ask for Ashley; she’s amazing!

Awesome people. Daniel i very helpful and kind. Especially Juana. She is amazing!

I don't have an account with public storage, but if I ever do need storage space, this is exactly where I would spend my hard-earned dollar... came here to pick up a friend in an unfortunate situation who's ride home didn't show up, however, when I arrived I didn't see him in the lobby or outside and with no way to get in I had to ask the staff. They didn't quite know who I was speaking about and then when I described in detail they all remembered him and one young lady in particular, Manely (pronounced: Mah-nel'-lee) totally went out of her way to find him for me. I explained to her she didn't have to go through so much trouble because to find him she would have to look up his information and figure out which space he rented and then walk there to find him… Which she did THREE different times. Needless to say he was gone, however, it takes absolutely nothing away from Manely's effort and her obvious commitment to excellent customer service,(which someone such as myself greatly appreciates since I was in the customer service business for about 20 years as well). So I tip my cap in respect to Miss Manely for her efforts and Public storage for having the right people in the right places! CHEERS!

Ashley and Juana are very helpful and friendly. Great service :)

I was here last 2 weekends ago and I came in all emotional with allot going on in my life, me and my daughter were in tears and the Customer service representative Juana was really sweet nice very concerned, asked if we wanted water, she showed us two storage facilities and was very self explanatory. Thank you I really appreciate your help.

Ashley has amazing customer service , always helpful, and love when she calls me to remind me to pay my bill because I always forget. Thank you Ashley

Good customer service overall. Every time I have had an issue they have always tried their best to help out.

Renting a space to costly.

Ashley was great and helpful. Very professional and considerate.

Ashley and juana very nice and good people, always help me with my storage needs, good employees. Have a lot of hospitality.

Ashley was super helpful and thorough. Great online rates and fast process.

great staff always with smiles and clean property! would highly recommend this storage

Great customer service from Ms.Ashely and Ms.Darlene

It's ok

JUANA AND ASHLEY WERE A WONDERFUL PLEASURE TO WORK WITH THEY MADE ME FILL LIKE A KING. I WOULD REFER ANYONE TO PUBLIC STORAGE.

Nice and Great Service with Ashley !

Great place to do business

They make it our move to be so easy. Their spaces are really big in comparasion to other storages. Ashley helped us a lot. thaaanks

Ashley was wonderful and explained everything very well!

Very communicative and friendly Ashley toured me around and helped me fill out all the paper work, very nice and helpful

I was told I have access until 9 pm. I show up right after work at 6:00 pm to pick up my suit case I have an early flight the next morning and they have a sign that says you can't access the unit after 6 pm temporarily I asked the girl if I can just run up for 1 minute I came straight from work she said no there is an alarm. Really?! Who is she lying to? How come in the past I was able to access u til 9? So would they come at 9 to put an alarm? The customer service is 0 and the attitude on top of it is horrible. I was not notified of this temporary change and ended up spending $100 on a new suitcase because I couldn't access my unit. You know put customer service aside and think of the humanity here why don't people like helping one another it would have taken me less then a minute to run and get my suitcase. Such a disappointment.

Asheley is very helpful and kind!

Great service with Ashley

It's a very good facility and the service is great. I needed some help and Ashley was wonderful. She is a consummate professional, very friendly and always helpful. I wish more businesses had someone like her to take care of their customers.

Clean, large storage units with decent parking (but watch the high curb as you enter). Helpful, friendly staff. Ashley was particularly helpful when I had a billing issue recently.

Great service!! Thanks Ashely!!

Amazing customer service! Everyone at this location is always super helpful, accommodating and professional. Darlene in particular was very knowledgeable and made the entire process simple and easy. Would highly recommend this location for it's cleanliness and exceptional staff!

I showed up late... 15 minutes till closing. You would think I was there in the middle of the day because Juana was totally receptive to renting a unit at that time when many places would have turned me away. Her customer service is beyond reproach and makes you feel valuable. I passed two other Public Storage facilities to come to this one because of Juana. If you want to give your business to a place that appreciates it come to Public Storage Glendale at 4820 San Fernando Road.

So friendly and professional!! From my first phone call I've been treated like a long lost friend. Juana is a STELLAR professional!

Ashley did a great job of solving and correcting and issue and I'm very happy with the results. Good customer service.

Great service always clean and Ashley always ready to help thank you

Very fast and excellent customer service. Ashley and Esmeralda were very helpful and knowledgable. Great experience so far

Excellent service!

On January 18th, 2019 my unit was sold in the auction. The Public Storage located at 4820 San Fernando Rd, Glendale, CA 91204 did wrongful sale of my items due to the following reasons: 1. The facility manager was negligent to the incident which have happened (theft). In October 2018 I had 2 break-in to my storage and on-side stuff have promised to give me credit for inconvenience. Also, I had to change my storage unit because I was scared that this type of accident can happen again. District manager ( Filipe) did not even follow up on the incident or on my credit request for all the stress and inconvenience which I have experienced. He did not take into consideration safety issue which I been trying to raise awareness about. He did not bother to follow up at all! 2. No registered or certified mail was sent to me prior to auction. 3. Correspondence sent by me was ignored. In my email I was giving date when I am going to pay!!! 4. Manager sold my items for significantly less than the value of property lost ( $250 VS $80,000). 5. My unit was sold to someone affiliated to Public Storage employees as the buyer is aware of the value of art ( only people with art degree are familiar with the value of art). Please note, I am still in process of submitting the evidence to police about the theft which have happened TWICE, and if Mr. Filipe would be more responsible, he would of known that he is about to sell the evidence for criminal investigation at his property. Public storage head office refused. to investigate employee’s performance at Public Storage located at San Fernando Rd. There is significant safety problems which I have been speaking about for a while, and as the management profits from “set-up” auction sales. I need return of my property ASAP

Nice people, came in... besides being helpful and doing their job they make sure to interact with you. Very friendly staff.

Great location. Felipe provided great service. Thanks for answering my questions

Thank you very much for your help. I recommend this public storage to everybody. The office administration are very professional.

Beatriz and Ashley such great service !!!! Thank you for all your help!

Me encanto la amabilidad de la señorita Beatriz excelente forma de explicarme todo el procedimiento y la amabilidad

A+ experience with Darlene! She made it simple and was very clear about costs etc. Very pleased with my experience at this Public Storage facility.

I AM VERY MUCH SATISFIED. I NEEDED ANOTHER SPACE AND WAS ASKING TOO MANY QUESTIONS AND SPECIAL FAVORS TO FAVOR MY MOVING MY IST SPACE TO ANOTHER SPACE AND JASMINE WAS NOTHING BUT INFORMATIVE AND VERY HELPFUL AND EVEN WENT OUT OF HER WAY TO CHECK REPORTS AND ALL POSSIBILITIES UP TO CALLING THE MANAGER ON DUTY. BEATRIZ WHO IS HER OTHER CO WORKER WAS HELPING AND GIVING ME OUT HELPFUL TIPS AND BOTH HAVE SUCH GOOD TEAMWORK THAT MADE IT ALL GOOD AND PLEASANT DAY FOR ME. BOTH ARE AN ASSET AND VERY PROFESSIONAL. THANKS A LOT BEATRIZ AND JASMINE (SAN FERNANDO #21202)

Beatriz helped us out, great service!!!!!

Jasmine was very kind. Great customer service!

Jasmine Green helped us and she was great 👌

Jasmine was very helpful and deserves a huge raise for her Customer Service! Thanks for all of the great help and positive cheery disposition!!!

I had a great experience with this Public Storage location. Darlene was very professional and helpful. Excellent service.

Jasmine G was very helpful. Told us everything we needed to know and gave us much needed information with a smile and a lot of laughs! Great service!

I found what i needed at fair price online. The staff very friendly. Clean & safe

I entered into the Public Storage just to inquire about spaces, with so much class and respect Jasmine showed much interest in my needs. She was very helpful, informative and quite a pleasant person to interact with. Thanks Jasmine and public storage for great customer service!

I had such a wonderful experience here at public storage. Jasmine was very thorough from A to Z with her customer service skills. Her confidence and FANTASTIC personality has made me feel at ease now knowing that I made the correct decision on storing my belongings here. Thanks girl!! 🤗

I have received Top Notch service from Public Storage at 4820 San Fernando Road in Glendale CA thanks to Darlene (manager) and Rob who initially helped me about a week ago, secure a storage unit. Yesterday, I realized I needed a bigger space and Darlene was Tremendous in assisting me and making certain I was happy with my new space! Huge Kudos to Public Storage at this location for keeping the customer happy! The grounds, storage and bathrooms are all very clean! Those are the things that I notice right away: Great customer service and clean facilities! Darlene was Excellent in all areas!!! If you are looking for storage, do yourselves a favor and choose: This One!

Great customer service! Highly recommended!

Laurie was very helpful and professional....

Amazing. It was a few minutes before they closed and Lauri was so helpful. She got me into a perfect sized unit quickly. Thank you!

Very easy access. Darlene and Laurie have been excellent!

Excellent service from Juana! Very helpful as well as their training staff.

Excellent customer service

Beatriz was great! Smooth experience 😃

Juana the manager treated very professionally and the service was awesome. Explained everything clearly and made sure I understood the contract and the rules. I recommend this storage place to anyone.

Great service. Very fast, helpful. Darlene and Beatrice were terrific!

Amazing service by Juana was really friendly and helpful

Very courteous and helpful staff. I had to leave for personal reasons.

It's expensive for small storage place and I guess ok

The service at this store is very helpful. They helped me right away and answered all the questions I had. I recommend to go to this storage.

Juana answered all my questions and was very helpful getting me setup with my storage space. If you’re looking for storage space here, ask for Juana for a very helpful and informative experience.

Meh

Juana! Thank you so much for your kind, patient, helpful spirit today in our sudden moving crisis! Really appreciate it

Very good customer service from Carina; friendly and helpful employees!

Juana was fantastic. Very friendly and professional service.

Te Team Carina,Darlene and Juana is wonderful

Juana was the best!!! Extremely helpful and knowledgeable.

Hi I'd like to say that Carina, Darlene, and Jauna are the absolute best. Incredible customer service, yes, but more importantly, they interact with me in a normal way. It's kinda like we're friends that have known each other for years. I remember when I was having trouble locking my space, and I had accidentally left it unlocked. I got several calls from them. I didn't answer any of the calls because I didn't recognize the number. The messages seemed like they were more concerned than anything else. There wasn't any quoting of company policy. Instead, they were concerned that I may have lost my key and had left it unlocked intentionally. Of course, I told them that I hadn't, and asked if they could lock it for me. I was at work and couldn't get away. I always see them cleaning! Either they are clean freaks, or Public Storage are slave drivers. (Jk). But seriously, I once saw Darlene cleaning those roll up garage doors with nothing but a spray bottle and paper towels! Sometimes I go into the office to talk with them. I appreciate all that they do; all that they are; and all that they hope to be.... That, and their air con works really, really, well. (Jk) I think that they deserve a raise...say...3.2 trillion dollars...per hour...(Not kidding) It goes to show you how good a company Public Storage is. They hire quality people to represent them. Without doubt. Regards, Anthony Server; food runner; and busser at large... And Sith Lord of the First Galactic Empire

The best service I ever had in a very long time. Carina an exelent person, there are no words

Juana was fabulous. She was helpful and pleasant. This was the first time I have had the need to rent a storage unit and new things make me nervous. No need. Juana identified that I was a newbie and made the whole experience ok.

Carina and Darlene have been very helpful and as well as transferring into something better suited for me at the moment. I appreciate their friendliness

Hello, Do you have any outdoors units available? If so what size, and how much?

Darlene, Carina and Juana are always friendly and very helpful when I need something. Would definitely recommend this location!

Juana and Carina were extremely helpful and easy to deal with. They made the moving transition smooth and took care of all the details. Awesome storage staff!

Public Storage isn't people friendly

CORINA AND DARLENE ARE DOING AWESOME JOB IN GLENDALE PUBLIC STORAGE

This place is very good ..i receive quality service on a monthly basis from carina and juana...great people ..seriously. Thank u.

Awesome Carina associate, very helpful!

Carina and Darlene are always welcoming when I visit the property

Great Customer Service Clean Grounds And Carina Was Very Helpful And Generous During My Visits Here

Carina Darlene and Juana were the friendliest and completely understood my needs.

Carina was very friendly and helpful. She helped me find what I need. I would recommend this place.

Darlene and Carina are amazing! Darlene answered all my questions and made the whole experience of renting out a storage unit simple and fast! And Carina took care of helping me with packing supplies and which boxes I'd need. Very impressed!

The staff like Carina are friendly and amazing. The best place to keep your stuff. 😁🙌🏾

It's a good storage place.

Ok

Great service thanks Juana

Came here looking for space after emergency at my apartment and she helped us find the perfect one. She is very good and patient with a sweet smiling face. I recommend this place. It’s very clean and reasonable prices

Carina was awesome

Carina was very patient and friendly. Helped me do a last minute rental and I was very appreciative for that. Greatly recommend

Great stay! Friendly customer Service and overall great experience.

2 1/2 months ago when I found this place my life was in such a chaos that the simple task of renting a storage unit was overwhelming. But luckily I found this location with this amazing crew that work here. they made the whole process easy and pleasant, They are always around always ready to help, ready to answer a question and with a big smile. Joanna is a big example of these qualities and far more. hope you find her if you come to this location. Good luck on your moving day.

Juana and Carina are super friendly and helpfull. Facility very clean i recomend this location

Nice and clean, employees were polite to me

Karina and the staff at public storage made me feel so comfortable and wasn’t pressured and I felt fantastic, I highly recommend this place to everyone!!!! So happy!!! Ps very clean!!!

Came in early to get a spot, was greeted very rudely and told that I could not get one. Got one and now I'm continually having issues with extra charges that were not present in the bill. This has been a terrible experience, and I'm currently gabbing my things to socal storage a few blocks away.

They raise the rent to steal your stuff

Total rip off. Courtesy and service is a foreign concept to this company.

Currently renting a unit here with my organization, but I want to add that Juana is genuinely nice and sweet to work with. She’s been extremely helpful in assisting me transition some information on the account and is well informed with policies and procedures. Thanks Juana!

How can i get my acct number to pay my bill?

Outstanding customer service and very efficient. Juana and the other staff members are friendly and helpful. Huge parking lot makes it convenient to load or unload your vehicle. Lots of drive up units.

AVOID THIS LOCATION!! If I could give this place zero stars, I would. I made a reservation online for both a storage space and a vehicle space and a few hours later one of their representatives called me to confirm both of my orders. Right after she sent me a confirmation email with the total balance of what I would have to pay for the first month for each space, they both had the $1 for first month special included in the confirmation email. When I showed up with a truck full of stuff the next day, the manager, Juana, wouldn't honor that price because she said she could only apply the special to one of the spaces. Even though I understand the policy, the lady on the phone never said anything about that and even in the subsequent email she sent me right after our conversation there was no claim of that either. I had a specific cost in writing from the company and they shrugged it off unapologetically. Ultimately, I wouldn't have cared but Juana was extremely nasty about it and offered no positive customer service. She just had the attitude of 'it is what it is' and at that point I resorted to call the district manager, Felipe Gomez, he basically had the same attitude and did not attempt to make the situation any better. I worked in retail for years and I know how to treat customers and the way these people went about business that day is nothing short of insensitive and incompetent towards customer relations. Avoid this location at all cost!