Public Storage Self-Storage Units at 3017 N San Fernando Rd, Los Angeles, CA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
5'x5'Online only price$ 114/moSmall 5'x5'
$ 114/mo $151Best Price LabelHurry!
5'x10'Online only price$ 147/moSmall 5'x10'
$ 147/mo $195Best Price Label2 units left!
10'x10'Online only price$ 185/moMedium 10'x10'
$ 185/mo $247Best Price Label
10'x10'Online only price$ 204/moMedium 10'x10'
$ 204/mo $272Best Price Label
- Inside unit
- 1st Floor
10'x15'Online only price$ 297/moLarge 10'x15'
$ 297/mo $396Best Price Label
10'x15'Online only price$ 320/moLarge 10'x15'
$ 320/mo $426Best Price Label
- Inside unit
- 1st Floor
10'x20'Online only price$ 377/moLarge 10'x20'
$ 377/mo $503Best Price Label2 units left!
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Los Angeles
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Atwater Village Storage Units Near the 5 and 2 Freeways
This Public Storage, located in the trendy Los Angeles neighborhood of Atwater Village, is conveniently located on San Fernando Road just off the Glendale Freeway.
This facility features indoor units accessed from an interior hallway, as well as outdoor storage units which make vehicle loading and unloading a cinch.
With a property manager living at the location, and a keypad code required to enter the facility.
Sitting just north of the intersection of Interstate 5 and the 2, it's easily accessible for those in the surrounding areas as well, including Eagle Rock, Los Feliz, Glendale, Griffith Park and Cypress Park.
If playing a round at nearby Roosevelt Golf Course is part of the regular routine, storing clubs and golf gear in a 5x5 unit is a great option for easy in-and-out access.
For those who enjoy trekking around Griffith Park, storing outdoor and recreational gear in a 10x10 unit year-round makes a ton of sense.
Plus, families in the area going through a remodel will find a 10x30 unit provides space to store almost everything. This location also offers enclosed vehicle storage rental spaces, as well.
Public Storage is proud to serve the diverse Atwater Village community with its many self storage needs.
- Free customer parking
- Knowledgeable, friendly staff on site
- Supplies, including boxes, tape and more, sold on site
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 399)
Ashley thanks for your quick and easy service
Thank You Ashley
David was super helpful. Explained everything in detail and the visit very delightful. I planned on going to the 1712 Glendale location, however no one is ever on site or reachable by phone. Which I believe is very unprofessional. That being said, I would come to this location for your storage needs and reliability.
Ashley is always a great help thank you
Ashley was very friendly and super fast with process
Ashley was great very easy process and very helpful
Ashley was great
great service! staff is friendly, accommodating & helpful. 10/10
Ashley is amazing helped me find the right storage for my items, walked me thru the process she made it a very easy for me to get right to business to store my belongings. I appreciate her customer service so much.
Ashley is amazing. She really cares about customers and goes the extra mile to help.
Ashley was very friendly and helpful to us!!!
Ashley is super nice and will take care of you!
I am so happy to have my mothers property in storage with Ashley. Ashley is very professional, kind, and courteous. I have seen her with other people and she is exactly the same way as she is with me. Thank you for having hired this lovely young lady.
Ashley is super helpful. Great location Great service! Thank yiu
Ashley was great . Great service
Ashley was tremendous ! She helped me navigate rental, and the app. Please, give her a raise.
Ashley is amazing super customer service! Thank you so much
Ashley was good did my rental fast, so sweet and kind . Made it Easy to download app too.
Ashley is great always has a smile and always willing to help. Thanks Ashley for your customer service.
David was fantastic in helping me complete my rental at office.
Ashley was great fast and easy
Ashley was very nice and is the best , great customer service thank you
A big thank you to Ashley for her help and great customer service! I came in very confused and she reassured me and helped make certain I had all my questions answered and had access to the PS app! Thanks again Ashley!
Ashley is great . Great location
Ashley is great and good customer service
David help me add an additional space to my account today, very helpful in showing me a better unit to fit everything inside. Thank you!
Ashley was very helpful.
Ashley was super helpful.
Me trataron muy mal el encargado olía a mariguana antes los encargados eran mejor y no eran racistas
Ashley was very nice and helpful.helped download app and helped with rent decrease.
Ashley was very helpful
if you need storage come to this location and meet with Ashley!
Ashley was great . I come from another location to pay. I'll and has such a great smile . Thanks Ashley
Ashley very friendly and very helpful.
Thank you Ashley for your patience on answering all the questions that I had today
I had to move last minute due to flooding in my apartment and was frantically looking for a storage unit and Ashley at Public Storage was so unbelievably helpful in walking me through how to secure one and how everything works. So kind and helpful, definitely recommend.
This process was quick, efficient and painless. Ashley was a a big help.
Thsnk you Ashley comple rental Quick and easy
Ashley great service thank you fast and easy showed us how to use app
Great service Ashley nice and easy
Ashley has great service very humble and love how she is always attractive to my needs .
Ashley is a diamond! I was in a major corner and she went way beyond and Above (like an angel) to help me. She handles my whining and another customer with kindness and knowledge! Pure Pro! Thank you Miss A!
Ashley and David were a great help. Made everything simple and easy to understand. Never had a problem at this place and management is super helpful. Thanks from Han!
Ashley was very helpful!
Ashley was very sweet and helpful.
Ashley is excellent. Thank you for your service
Ashley was excellent. Gave me great service and quick . Wish I can give her 100 stars . Thanks Ashley for all your help.
Very friendly staff
Ashley was the best . Rented me quick and made everting easy. Thank Ashley
Andrew was extremely helpful and friendly. He showed me the units and was very informative. I appreciate his customer service mannerisms.
Ashley provided exceptional customer service. She was very informative of the different products provided by Public Storage. She very friendly and eliminated any hesitation we had regarding renting the unit we did.
Ashley is awesome and so helpful !
Excellent service! Ashley was able to accommodate the issue I've had very quickly. She's very respectful & helpful... how a true customer service should be! 👍
Three were description for the public storage on 3017 N. Saffron Rd., Above & Beyond. That’s what they do. Ashley was more than helpful in signing me up for my unit and making me a aware of all the amenities.
Ashley is wonderful, always has a smile on her face and always willing to help . Thank you Ashley .
Ashley was very helpful and we got our unit setup quick and easily. Thank you!
Ashley was awesome!!! Thanks
David was very helpful in helping me secure a job unit today. Thank you
I congragulate public storage for hiring Ashley . I love coming to this location even though i dont store here.i always come to make my payments with ashley Thank you for great customer service ashley
Good access. Clean. Secure. Service is great. Limited hours. Closes at 6 pm. My only complaint is at corporate. Raised rate from $220 per month to $365 in last 2 years.
David assisted in helping to get my lock removed and replaced. Thank you
Ashley is great , excellent customer service and answered all my questions well. Deserves a raise
Ashley was great , great customer service
David was very helpful in assisting me in finding a space.
There’s an ant infestation that’s been going on for weeks in my unit’s building. It’s easy to spot as the first unit next to the elevator has ants crawling out of it. It’s definitely not something the management can claim to be unaware of as they do regular walkthroughs and the ants are very visible when you face the elevator. 9:30-6pm is really not reasonable for the price they’re charging. The hours have gotten worse over time, it opened 8am when I originally rented my unit out. If you work normal business hours during weekdays you wont have time to access it during the week. I’ve decided to move my stuff to a different storage company that is cheaper with better hours as this is the second public storage location in LA I’ve had bad experiences with. I’m sure Public Storage will post a canned response to this with a hollow apology saying they were unaware and will look into it.
Ashley is very professional, helpful and very informative.
Ashley is a very nice girl . I lover her service very helpful .Rented to me even though she said she was going to lunch . Excellent customer service.
Ashley was the best. Nice smile and helped me with S increase I got thank you Ashley
This location has a wonderful property manager Ashley . She answered all the questions I had. Customer service here is excellent.
Ashley deserves a raise! She helped me find the perfect storage for my family and I.
The property manager, Ashley was extremely helpful! She is definitely not getting paid enough!!!
Ashley was so helpful!
I rented 2 units today and Ashley was great. Best customer service i ever reccived thank you
It was very grateful with Ashley and her attention. She was very helpul in our needed. Thanks a lot Ashley.
Ashley is always so sweet and attentive any time I need help with my account. Thank you Ashley for treating me so nice whenever I go in.
Not much to say but cool personnel. Verry clean. Fair price.
Thanks to Jackie who was very helpful
Ashley is fantastic!!!!
Ashley was very helpful. Please come see if you need storage space.
Ashley is the best , very kind and excellent customer service and gave her seat to my sister very humble young lady
Ashley very kind very smart, she is #1 and always has a big smile on her face . Thanks Ashley
Ashley helped me get a unit and was super nice, friendly, and cooperative. Thank you!
I just want to thank the friendly service I received in the visit we had today to the property. It was very cleaned and we felt safe there doing our errand and Ashley again was very polite like usual
Ashley, is couroius and has excellent knowledge of the business.
Upon my arrival at this location I was greeted by a very kind worker bee Ashley who was extremely courteous ,helpful and went above and beyond for my experience at this location of public storage,she never complained once as because I kept having to ask for a key and I hope she didn’t get tired of my face ,anyways I never thought much of these facilities and the staff that runs em but I have a place in my heart for the workers of our public storage thanks Ashley ur a awesome worker and ur in store for a managerial position I’m just saying if not already 😃
Ashley thank you for you're service
Good customer service employers here always ready to help 👍🏼
Excellent customer service and very nice employees
Ashley went out of way to help me getting rid of some thrash.very courteus and kind.
Ashley! What can I say??! First my gate code didn’t work- she gave me my new passwords to get in. Whew! Then…😳 the elevator died. Yeah. Luckily not with me in it. But Ashley to the rescue again. She showed me the stairwells, called the mechanic and is now diligently directly people as to how to renavigate to their units. Now- this cost me less time than I e is Ted because of her help…and that means A LOT!! Thank you, Ashley!! ✌🏾💕💪🏾💪🏼👍🏼
David was great!
Ashley gave me EXCELLENT customer service and was very good explaining rental process very qucik and easy. I recommend this location . 100% Thank you Ashley for your service
Clean property! Ashley is very good at what she does
Exceptional service. The young lady at the desk took great care of us.
Andrew is AWESOME !!!!
Ashley is so helpful!
Ashley was great! I had a wonderful experience with her. Excellent customer service. Thanks Ashley!
Can’t say enough great things about this place. Specifically because of Ashley. She made my experience here so amazing. She has amazing customer service skills and is so personable and helpful! Will definitely be back just because of Ashley!! :)
Ashley helped my storage experience be fast and easy all while providing good customer service.
Best storage facility!
Ashley is great. Thank Ashley. Clean and friendly location
Ashley has helped us very well today. Great customer service!
Very happy with my experience. Ashley made the process very easy and smooth. She told me to download the app to be able to make payments but most importantly to open the entrance gate from the app instead of having to get off my car.
Ashley stopped by while I was sorting through my storage space, just to see if everything was going well, and to ask if I needed any assistance. I appreciated it! It is nice to have a little human contact, especially these days. Even with a mask on, Ashlee obviously had a smile in her eyes, and one in her voice! I also would like to me to mention how clean, and safe this storage facility is! We moved from another storage spot a couple years ago, and we have never regretted it. Thanks!
Hasley tha best customer service
Ashley was extremely helpful. I am Grateful for you help. Thank you.
Staff do a great job of keeping this place clean. Just hate the hours. The hours are basically business hours with an hour or 2 on top. Really sucks to have to try and find something in my storage unit within 2 hours. I remember it used to be 6am to 9pm. What happened to that?
AWESOME!!!! Ashley is the best! Came in super last minute about to close and she took me right away!!
Ask for Ashley, she was very helpful with everything!!!
Gracias por tu servicio Ashley, muy linda gente
I really like the location muy wufe thought that It Easy ti get ti AND It was clean facility the girl that helped us was friendly
Ashley was great with the costumer service and very helpful guiding us through the prices of getting in and out with great positive spirit wifi is very rare now days. Thank you for such great service and soo helpful. Beautiful people always are a PLUS in life. Stay Safe, Edgar M.
I had a really good experience here! Ashley is an amazing help!
Great customer service and very accommodating. I’ve been renting a storage space for about two months. An employee, Ashley, always greeted me and answered any questions I had.
Ashley thanks for tour help
I have received amazing service with this location and the workers really go out of their way to accommodate me with excellent professional service. I had several interactions with Ashley she is a great employee and friendly as well. Also with Darlene a couple months ago. Would recommend just be mindful of the hours!
Ashley has great customer service, keeps the property clean and she made my experience with public storage amazing!
A big thank you to Ashley!!! Outstanding customer service!!! Helpful respectful making sure my needs are all covered!! Had a very pleasant experience! Thank you Ashley!
Excellent customer service by Ashley , she always willing to help and go above and beyond for you , I only like to come when Ashley is here , best location in town. Thank you Ashley
This facility is always kept clean and neat. Especially nice since they repainted everything. Thank you Ashley for being so kind and helpful!
One of the employees, Ashley, is very kind and give great customer service. She goes out of her way to make sure the client is satisfied and happy. Her hospitality is greatly appreciated.
Ashley was great- thank you Ashley
Ashley service was excellent
I would like to write this review thanking Ashley for doing all she could to assure I can have access to my storage area. The lock had malfunctioned, and I needed quick access to my belonging. Ashley contacted the right people, and insisted to resolve the issue. Thank you Ashley, you have been a great help, Mehdi
Ashlet is very helpful and informative . Great location
Finally moved into my storage spot!!! Ashley noticed I was having trouble using my access to open the gate through my phone. She showed me what I needed to do. She also let me know if I needed anything else she was available to further assist me. Ashley definitely went above & beyond!!!
Thanks Darlene and Ashley for all your help
Ashley is the greatest i’m so happy to have had a customer experience so awesome which is so hard to come by these days. she was so sweet, efficient and easy to communicate with. on top of that , this location was really clean and made me feel comfortable being in it :) would def come back AND recommend ! thanks, Ashley!
Great place. Very easy access, clean and well maintained. Ashley was awesome and went out of her way to be helpful. Very good experience. Been here for three years.
I want to recognize the outstanding service provided by Ashley. She was very nice and friendly.
Ashley was very helpful
If only every public storage location could have an Ashley working for them! She's always been super friendly and helpful and on the ball at this location. Done storing stuff here personally, but highly recommend if you're needing a place in the area. Facilities are clean and air conditioned, and never too busy.
This was the most unhelpful and appalling customer service I have dealt with in my search for a storage unit. We are in the process of moving out of our garage and guest room for a construction project, and it has been stressful with all of the moving parts and general lack of available units in the area. The problem I think many of us have in this position, is that you have to book the movers weeks or a month in advance, but storage units will not let you hold available units for more than a few days (A-1 in Glendale would hold for a week, but didn't have any units available that fit my needs). Anyways, I am now in the rental window, a couple of days away from having a full truck of furniture, and was having a hard time finding a unit that would fit our needs, mostly due to one large, oddly sized object that is over 7' tall. The people at the corporate office were lovely, helped me put this unit on hold without having to pay, but when I talked to the person in the local office, it all fell apart. I explained my predicament, I have this one large object, and if it can't fit, the space would be useless. I have the exact measurements handy and asked if they could tell me what the measurements of the door into the hallway and hallway the unit I had on hold were. She said they do not have that info, do not have a measuring tape on the premises and do not do that sort of thing but that I was welcome to come in between 930am and 5p and measure myself. I explained that my daily work hours are 9am - 7pm, and that there was no way to make that happen without taking work off. So I asked if I could send my ID to get a temporary code to come down before work and measure. She said no. I asked if someone could maybe come in a bit early to meet me. She said no. She kept repeating the same rules in a circular condescending manner as though I was deaf or a moron, and suggested that I come in and measure it Saturday ON THE DAY OF MY MOVE to see if it would fit. I explained that showing up with a truck full of items to a unit that may or not work could be a big issue if it didn't. Mind you, I have been calling around to other facilities with this issue, and all of the others were willing to find ways to make this work (measure for me, come in a little early- Veronica at StorQuest on Figeroa was especially kind and helpful), but unfortunately, no one had available units that would fit my large item. This woman acted like I was a giant inconvenience for trying to find a way to make this work and find out if my items would fit before move in day. Also, I had booked a unit that I knew would work at a different Public Storage (10x20 drive up) a couple of weeks previous, but they would not hold it for me and was no longer avail. Anyways, I had to figure this out, so I asked for the morning off from work, which was not cool, to go down with a measuring tape to make sure this would work. I brought my wife to help me make sure we'd be able to make the turn in the hallway, but the same rude woman I had spoken to on the phone, denied her access, saying only one person could enter. Within less than a minute, based off of the simplest height measurement of the two access doors, it was painfully apparent that it would not fit and the space would not work. I took off work to measure the height of two doors at a storage facility. That blows my mind that they did not have that info readily available, and/ or could not find a way to answer my question without inconveniencing me that way. Take your business anywhere else, they could care less about you.
DO NOT GO HERE public storage sold all of my stuff A DAY BEFORE PAYMENT WAS DUE!! WITH NO WARNING WHATSOEVER!!!! only a snarky phone call the day before informing me that my stuff had been sold WITHOUT WARNING!!!! Extremely valuable and precious family heirlooms and items were sold and i might never be able to recover them. The fact that public storages continue to abuse and neglect customers without consequence is evil and unlawful! PLEASE DON'T CONTINUE TO SUPPORT THIS NEGLIGENT AND EXPLOITFUL COMPANY!!!!!!!!!!!!!!!!!!
I do NOT recommend, they stole my property without noticing me . they said I had till the 11th to pay and yet they sold my items on the 10th. this is absolutely outrages I do not recommend if you have valuable items that need to be stored, and they call this palace a public storage. Please for the love of god don't store items that are valuable if you don't want them to be stolen!
I had to get a storage and luckily I found a space here. Ashley assisted me by showing me the space and guided me through the process. Great customer service! Thanks Ashley!!!🙂
Ashley is great very helpful
Ashley was very sweet.
Ashley was so helpful and friendly to me, making the experience a positive one. Thank you Ashley, you're awesome!!!
Ashley is great made my move in easy
Ashley is super sweet☺
Honestly what an experience ! So smooth and they truly help you understand units and how they work , easy rules and great staff, most importantly Ashley ! She's amazing and she's the manager there so ask for her , she's great .
We booked a unit via website for non contact given Covid. The experience was super easy and when we got to the unit, we realized it was much smaller than we needed (Covid world challenges not public storage) Ashley was an AMAZING help and looked up larger units at this location and a nearby location. We went to the near by location to view this unit with help from that location staff member Theresa. That unit was just a way better fit and price for us. The two at separate facilities worked together on the back end to help us make the switch quickly and easily so we could still move today. BIG shout out to Public Storage for hiring great people and enabling an easy process across facilities which can be very difficult for many brands. Makes us have a LOT of trust for this brand and keeping special belongings here. Thank you!!!!
Ashley was very Awesome and helpful! Thanks Ashley!
This location always gives great customer service 👏 i love this location
Awesome staff!!!! Great customer service ! Ready to help !
Ashley is really helpful.👏👏👏
This a really good spot! The staff has been so friendly! Ashley especially has been super helpful every time! She's so sweet, answers all of my questions and is always looking for ways to help! This public storage is very neat and clean!
Ashley has good customer service. Always answers my questions. Friendly person.
Ashley and Darlene are amazing! They’re so sweet and so helpful. They really keep this public storage clean and tidy! Willing to help and answer and questions about anything we need. Always willing to give the best recommendations for our needs!
Ashley was such a great help! She was able to answer all the questions I had. Very friendly and excellent customer service. Excellent location with friendly staff! I was satisfied with the help I received
Ashley is very friendly, has a good customer service. Answered all my questions.
Great service from Ashley when I went to go through my boxes to purge old work files and she helped me seeing that I’m a senior citizen who needed help. A neighboring unit broke into my unit and she was very helpful in providing me with information on how to make a claim. I commenced in dec of 2010 and don’t know when the break in happened because I haven’t been here in years and she listened patiently to my complaints why I was not informed of the break in when they fixed the wall of the neighboring unit. She gave extremely excellent, wonderful service, and offered to apply for a discount which I hope will be approved. I’m glad she was the one there when I found out what had happened or I’de have been a really irate customer!
My compliments to Brandon and Ashley, I truly commend them for excellent customer service, very friendly, professional, knowledgeable, always pleasant and I appreciate them for making me feel comfortable every time I come here. They are excellent Public Storage employees...thank you Brandon & Ashley.
This review is on behalf of my mother-in-law: “I have been a longtime customer and wanted to inquire about any potential discounts when I was paying my monthly bill. While on the phone, Ashley was kind enough to check for any discounts, and, happily, she was able to apply a lower monthly rate! I am very thankful for Ashley, as she was very helpful, knowledgeable, and considerate of my time and money! It is nice to be rewarded for being a faithful customer.” - Leonora
I had a very good experience at the public storage on San Fernando Rd., Ashley the representative was kind knowledgeable and attentive I never give a five stars and I rarely give oout at four. She is a keeper public storage. R. Knight
Best customer service Ashley!
Ashley is a Public Storage Rock Star! BEST Public Storage of ALL the Public Storage locations! Ashley, Property Manager - and her team - at 3017 N San Fernando at Fletcher 90065 - are the most caring, invested, communicative, informative and ingenius. I felt supported and respected the entire process - from cold calling locations to closing out my bill. I trusted their suggestions! Ashley even gave me great ideas I never thought of - which made my experience easier & hassle free regarding the logistics of working with a 3rd party moving company. Ashley & Darlene suggested buying moisture beads. The Public Storage in Glendale (close to Cypress Park/Atwater) at 3017 N San Fernando at Fletcher 90065 HAS YOUR BACK! MOST highly recommended location! Easy access & easy to get to from anywhere in the city.
It's my first time renting a storage unit and I was very unsure of what size I would need as well as the rules and guidelines. Ashley and Darlene made it a pleasant experience by really taking the time to explain everything to me and go over any questions I had. I also love that this location has gate access hours till 9:00 PM, I think more locations should be open till a later time.
This is my favorite storage facility so far. Staff is always so friendly and Ashley always helps me with whatever I need and is super friendly. I really feel like they care
Ashley was great! with explaining options
Awesome job! Ashley was fantastic and worked with us to get a quick storage when the original plan at another location didn’t work out. Her agility and ease, made my move to LA so much easier! Thank you!
Ashley is the best and she is a good person and took care of me good
The time I went in I felt like it deserved this review when I walked in and Ashley was there and she was being really nice so this review is deserved
Ashley here helped me to secure the spot n she was super helpful ❤️
Ashley is very helpful. Thank you
great staff, and service
I NEVER write reviews but felt this needed to be heard. I am a legally blind man and needed to find a safe secure space for some of my belongings. I walked in and was greeted by Ashley who was friendly and very knowledgeable. She walked me through the facility and explained the procedures hours of operation and helped me look for a space that would fit my needs. I would definitely recommend this location because she was willing to go the extra mile to make sure my visits would be easy to access and to know I would be comfortable storing my belongings and know if I had any future questions or concerns I can come to her for help. I hope all the locations use her as an example of what great customer service should be. If I could give 10 stars I would.
The receptionist was very helpful
Came to buy boxes from this public storage and Miguel got me a GREAT promotion. Thanks !
Darlene was amazing and helped me get my storage fast . Very informative and polite I recommend this place to eveeyone its the best in the area
So I came to the storage today to find that someone had used a crowbar and all my power tools and TVs have been stolen. I called the office multiple times and when someone eventually answered me, she didn’t care. She said I should call the police and File and insurance claim. That’s all I got. So far no one has called me to show any remorse for my stuff getting stolen. They don’t care. I called the police and waited for 2 hrs and no one showed up. So far no one at this unit has called me to offer any assistance. I was also told that nothing could be done to the door that was pried open with a crow bar. Today is 6/1/20 and I’m not paying the monthly fee until someone calls me. There are no cameras in the place. Your things are not safe here at all and I’m waiting to see how this ends before I take them to court.
Do not trust this place!!! I had lots of items stolen and they couldn’t have been less helpful and claimed the had no liability. Unsafe location!!!! Terribly inconsiderate employees and public storage as a company would not rectify the situation or help in any manner.
they always kind and helpful
Ella es muy servicial
Ashley was a very big help !! She was amazing at explaining my monthly rate and made me happy with my choice I have had my unit a year and couldn’t be happier with the service
Service at this store is great ashley is helpful and constantly on top of the cleanliness of this facility. Highly recommend this store
A friend recommended this location. It's got a decent layout and access. Ashley answered all my questions on a drop by before i rented. No BS at this PS. Her honesty & demeanor was ultimately one of the deciding factors in eventually selecting PS and choosing this particular location.
Dear future clients please be aware never rent here any unit of you don’t want to lose all your belongings. Came to pick up my possessions but what I discover was cut lock and empty storage . I SUSPECT FROTN DESK ARE IN BUSINESS WITH THIEFS !!!
The lady named Darlene is very friendly. She toured us to the facility, just so I can decide easily which size will work for me. I strongly recommend that you consider seeing her and check her facility
Had a wonderful move with Ashley she made it easy to get my storage she sold me boxes anf is very knowledgeable of thw facility
Ashley gave great service easy payments and friendly
Came to rent a space out and Ashley helped me through it all! Super nice and helpful.
Ashley always smiles even she is very BZ with others customers. Plus I came this location for my storage is a complete set, I mean after I am very tired with arrangements my stuffs. I got to eat @ ABC donuts 🍩, which donut, deli, fresh veggies juice. And also I do shopping for T-Mobil. So where can I fine the best location. This is the best location. That is a complete sets.
Darlene is the best. Always smiling and providing the best service
Fast check in Ashley helped me find everything I needed highly recommend this storage
Manely and Ashley were very helpful as well as sweet ladies. Thanks again
Manley was super helpful!
Ashley was extremely helpful and accommodating. I appreciate her friendly demeanor and thorough explanations!
Great place! Facility is clean and the girls in the office are always friendly and helpful Ashley is great!
No security. Unit was broken into. Spent hours waiting for LAPD. No one from Public Storage to help, not even the corporate number. No cameras up. LAPD said they get reports of break-ins at this facility almost every day. BEWARE: the managers give discounts for 5 star reviews.
Ashley is so informative and super friendly. Highly recommend this place. She’s the best 💙
Ashley the manager is outstanding extremely customer service oriented I met her the first time I went to view the space and she could not have bern more pleasant and helpful.
Ashley fantastic service
Ashley’s was so great I would def come back just cause of the service.
Amazing service provided by Darlene when we walked in inquiring about storage units
Darlene was great help, friendly and informative. Thank you!
Ashley and gabby are spectacular property I'd clean highly recommended this location
Ashley had great customer service and was very patient and knowledgeable I recommend everyone to see her.
Ashley was a big help and may I say very friendly with great customer service. Because of her this is the Public Storage I will continue to use. What a great asset to your company.
It's an older facility but it serves a purpose and the rates here are far cheaper than other storage facilities in the area
Darlene was awesome getting me set up. Quick and easy and great personality. I appreciate that.
Ashley and Menaly were really nice and helpful. Fast check-in and clean facility.
I had a great experience signing up! Very fast, easy and Ashley was informative and friendly! I would recommend!
Ashley is the Best....
I was provided with great service by Ashley the manger of the store I highly recommend this location
Ashley was very helpful great service
Darlene was attentive to my needs and gave great customer service.
Ashly is the best!!! great service and very professional customer I’m happy with the rental agreement They have the best rates in the area
Great customer service
Store is grwat ashley is helpful and always accomidating
hoy fui a public storage y la senorita ahi me contesto todas Las preguntas que tu ve muy amable gracias.
Ashley gave great service place clean fast check in
I went in for a couple of question about a unit and the man in the front desk named Keith was very helpful and informative. Also gave me a good deal , i recommend this place
Had great customer service from Keith Duran was very nice friendly and knowledgeable And good place to store my stuff thank you very much
Good service. Clean location.
Had the best customer service experience in my life!! Adrian was so helpful and very knowledgeable about all my storage needs. Will be sending all my friends to him in the future!!
Good prices and discount programs. Friendly staff
Service was quick and efficient. Great customer service from Ashley. Thank you Ashley!
Great customer service
Ashley very nice helpful
The staff here is always accommodating and welcoming. Sergio is the best!! Thank you all.
Adrian was amazing and helped me quickly and effectively ! I definitively recommend that place.
5 Stars for Customers Service! Adrian was super helpful, informative, and knowledgeable. This location was not the right fit for me. I hope Public Storage updates this location to match their exceptional employee’s customer service.
Great service and location. Ashley was great!!
I love the service here, Ashley is great. She made this very easy and explained everything, i highly recommend this location.
Ashley did an excellent job friendly helpful I appreciate the help
This facility is great the manager Ashely is helpful and made renting easy
had a wonderful experience with Ashley very polite and helpful, most definitely best public storage to go too !
Great place Ashley was very helpful and gave me a great price on my unit.
Awesome service. Felipe was great help
The one im renting have the best workers
Jazmun gives great service with a smile.
Ashley was helpful everything went perfect
I love this place!!! The service is great. Ashley had great customer service . VERY helpful!!! The facility's very clean restrooms were clean. I have no complaints.
Ashley at the front desk was extremely helpful & hooked me up with a good deal. Good location, excited to move in!
Ashley was great help ' very friendly staff . the property is very clean ' restrooms are always clean
Love this place Ashley is super nice and helpful
Servicio excelente 😬
Best service, property clean and secured
Ok customer service.
The managers here do a great job! Karina was very helpful and kind, she made the whole process clear and simple. I am glad I choose this location. :)
Excellent service and attention for Karina
Smooth experience being here so far... girl in the office Karina always answers all my questions, awesome service
Very helpful service from Karina today! She made the whole process super easy and made it an easy decision to decide to rent the storage space. Thank you again to Karina!
Place is great Ashley helped check me in quickly and made a stressful situation easier thanks
Changing access hours on their clients without notification, employees living in facility and using drugs. Locking multiple clients in the gate before access hours are over. Felipe Gomez the district manager will do nothing about any of this. get your stuff out of this facility before it is stolen by the degenerates they have running it After 12 am facility still not locked down at all as promised by the contract
Great location next to the freeway. This place is very nice and clean. Also great customer service, Karina was nice and super helpful.
Ashley was awesome and fast
Ashley is helpful. Property is good nice and clean the staff helps with an questions I have great place.
This place is infested with cockroaches, this is unbelievable, I told them about it and excuses, unfortunately we have the need and this place has the hunger for the money with put caring for their clients
The customer service was amazing, Ashley was so nice and got me everything I needed with no hassle. Definitely would come back again !
Ashley she was very good and everything's was great thank you very much
I needed a larger space Ashley was amazing showed me a few sizes and I love this location very convenient off the freeway
I really love the services thanks Jasmin and Karina ,you are the Best.
Jasmin was very helpful, clean place would come back
Jazmin gracias jasmin por dejarme meter mis cosas a las 6 se lo a cradesco muchas gracias
Ashley very nice clean property good price
Clean grounds and easy access in the hours that are stated
Great experience. Jazmin was very helpful process was quick and easy
Karina is always very nice and helpful whenever i go. Thanks for the great customer service!
This location has always been great - especially Jazmin! She is professional and treats me with a smile and helpful attitude. I am so happy to find a storage place in LA that is high quality.
My Experience towards the storage Itself been A Relief In all i can say the employees are helpful and Thank You Jazmin For Everything And Up To Date Been Very Polite and Helpful With Me. And my storage. I recommend Your Belongings Will B Safe Here
Jasmin is so helpful and has patience i just remy out I haven't move in but so far it is good
Wonderful place, great location. Ashley is super friendly and helpful.
Best customer service, reliable,
Ashleys service was great she helped me find space that fit everything we needed and they had carts we were able to use to move quicky.
Ashley was very helpful and super nice. She explained everything I needed to know about accessing my storage unit. I was really glad that they had units available because I only like a few blocks away. This location makes it convenient to be able to store extra items that I don’t have room for.
Ashley customer service was Great! Glad to be moving here.
Ashley at Public Storage is great! She walked me through everything clearly and was patient when I asked my questions. If you want a space unit, this is the place to get it!
Place is secure and well maintained. Great job guys!!
Storage is at a great location for me. Thank you Jazmin in the office.
Beatriz was very cheerful, and she quickly and efficiently guided me through the start-up process, with a crystal-clear explanation of the facility guidelines.
Beatriz su servicio excelente, buena amistad con clientes, propiedad limpia.
Beatriz ecelente servisio muy amable
This location is clean and seems well managed. Beatriz and Teresa were extremely helpful in getting me the storage space that I needed, getting extra moving blankets, and just generally making everything as smooth as possible.
Very wonderful service. Beatriz was awesome!
Luz and Beatriz are really friendly and flexible they have helped us so much. Thanks
Jazmin was great in setting me up with my storage unit. She covered everything thoroughly, walked me through the process, and was friendly and easy to communicate with. The facility was clean and safe and conveniently located next to the freeway. Highly recommend this location!
Tuve una buena experiencia muy bien servicio gracias Beatriz y Patty .
I've scouted a lot of storage facilities, and I was impressed by Adrian's customer service. He was very knowledgable, friendly, and eased my anxiety about moving and storage. The units seem secure, clean, and easily accessible.
Nice clean facility, super friendly and helpful staff ( Beatriz )".
The employees were really helpful , I'm very satisfied with the customer service from Beatriz & Luz . I definitely recommend this place for anyone looking to rent a storage unit .
Good friendly service they just need another computer to speed things up a little bit.
This storage please is very helpful if need please come ask Beatriz very helpful...
Great service, Adrian made renting another unit here quick and easy! Thank you!
Darlene & Beatrice did an awesome job in signing me up a unit in a quick and easy manner!
I came here desperately needing a storage place to store my things for an unexpected move i got the best services. They made sure to give me what i was looking for help me out answered all my questions about payments, storage etc. The young lady helping me was so nice and attentive to everything. This is definitely a 5 stars place.
Jesse is awesome! He's incredibly helpful & very nice! I was trying to avoid having to get a storage (especially from public storage) but after having no other alternative, I had to do it. I'm glad I ended up at this location because they have people like Jesse giving great customer service!
Came on Wednesday to look at a space for my mothers things. Jazmin showed me the space and gave me price estimates since I am not ready to rent. She was very helpful and met my needs.
Super clean, excellent service, friendly staff.
Beatriz y patricia Dan un trato muy amable alos clientes
Great customer service -- Amanda is really chill, friendly, competent and capable. Rented several spaces here, all exactly as described. Online bill pay makes it extra convenient.
Jasmin and Beatriz are of great help, they helped me choose the boxes and direct me to my unit great customer service from these lovely ladies. Best customer service ever.
My experience this morning at this location in Glendale was well received, Seth was very professional and friendly, with goid spirit, he explained everything to me very well, and I was able to understand my contract agreement and what I was signing. Totally satisfied.
Had to rent a unit recently and got great service - Amanda was super helpful and knowledgeable and directed me to the best deal for my needs!
Great service! Thanks, jessica
My mother made a payment with manager Jessica and she was so kind and patient. She took the time to lookup my mothers information since my mom did not have her account number. Considering moving to her location now, better access hours and closer to my mother but also outstanding customer service. Make sure to ask for Jessica next time you visit this location, she won't let you down!
Clean and great staff
I have to give them all a razzie at this place. They pretended like they cared that my unit was burglarized but when it came time for some action they all but disappeared. The regional manager as well as the district manager were well aware that I was burglarized and the door was damaged with a crowbar but they wouldn't even find me another comparable unit or repair the busted door. I had to move to a completely different company that offers superior security. When the police showed up to write the report they informed me that this is probably one of the worse locations for theft. Apparently there is a large vagrant population that lives between the public storage facility and the freeway adjacent to it. The police also indicated that its more than likely someone that knows the place well, an ex-renter or ex-employee. There are people who rent units here that hang out here all day watching who's coming and going. I also find it interesting that other reviewers claim how nice the property manager is, she is nice but she is forced to lie to you if you ask about burglaries. It must be their policy not to admit to them. Keep looking don't rent at this place.
I came in because the property down the street was out of the size i needed. Jessica was very nice. Good customer service. Thank you.
Jessica was very helpful. good customer service. thank you.
I came in almost at closing time and Jessica was very patient. My wife rented the space without any problems. Great customer service. Thank you.
Just rented with Jessica. Such a pleasent experience. No fuss. She answered all of my questions and really knew her business. Highly recommend this location and Jessica's service.
Horrible place to do business, don't store your personal items here if you're late once they will charge you numerous amounts of late fees for example I was 15 days late, it went from $112.00 to ( $55.00 lien fee +$7.50 lien fee + $20.00 late fee and a $130.00 lien sale fee and they also charge me for the month that they auctioned my belongings for $112.00) the total came up to $436.5. They auctioned my belongings for $160.00 and now I owe them $209.00. For that reason I don't recommend any one to do business here. Shame on you Public Storage for auctioning my valuables for profit. "SCANDALOUS BUSINESS ETHICS".
Young lady Jessica was very cooperative with me and my wife. Thank you.
Angelica was a great representative, and was really knowledgeable; she showed me the unit I had originally wanted and was a great help in finding the right unit size for my storage needs!
Angelica was very helpful. Good at cross selling even though we did not take additional items at this time. Very helpful.
Vlad is great. Lots of trust in public storage.
Always great customer service with Vladimir
THIS IS A GREAT PLACE TO STORE YOUR STUFF. IT'S VERY CLEAN. THE MANAGEMENT, VLADMIR, IS ALWAYS HELPFUL AND COURTEOUS!
Great service from vlad , was extreamly helpful and professional when setting me up for a unit to move my stuff on last minute notice. But all was handled ro my needs thanks
The man Vladimir was so incredibly rude to my elderly aunt! He yelled at her and made her cry!!! Do not give them any business! What kind of customer service makes an old woman who has trouble understanding English cry for no reason? Absurd!!!!
Came in to find some last minute packing supplies, was helped out by the manager Jessica. She was so professional and knowledgable. Thanks for your help! Highly recommend. Great moving supplies.
Jesssica provided great customer service . Great prices and good people but i i wish every unit had the dollar since it is an advertised special. Great people though
Dealt with lupe, very nice lady. We are moving in the next two months and she talked about the benefits of storing with the company. Very inviting people always smiling. Will Def do business here
Came in to make a payment and rent an additional unit. Jessica was very helpful. Everything was processed quickly. Thank you.
Needed some boxes, the young lady Jessica was very helpful.Thank you
Vlad was able to give me great service today. Very prompt, highly recommend this branch to anyone !
I went by and got some information and the. guy Robis informed me in detail of the things I need for when I need it in June.
Nicest girl that worked. I think her name was lucy. Came in asking about storage, she was great just pricing was too much. My bf and I would Def come here though because of the people, just wish prices were lower
Staff was great. Went in for pricing. Young lady working there was very polite. Looking to move in next month. Prices are good
Jessica and management are on top of keeping this storage facility in excellent condition. Jessica is professional and friendly and responds quickly and efficiently to tenants' requests. I highly recommend this storage location.
Amazing service by Jessica. What a wonderful and helpful young lady. The facility is clean and access is easy. Great deal! Thank you Jessica!
Great hours and very helpful manager
the staff at this public storage was extremely knowledgeable and helpful especially Jessica. The facility was clean and well organized.
Awesome & super friendly staff...(Jessica & Lupe) Great place to store stuff. Clean and super easy access to the storage units... planning to stay awhile... A+++...
My wife rented with Jessica last month and our experience has been great. Great location and access hours. Friendly staff!
The young lady that assisted me Jessica, was very nice and professional. Great location.
My esperience is grate
My experience here was very good, I love the cleanliness of the unit and the staff was very knowledgeable and helpful especially Jessica she was a big help.
Considering I had to book the perfect size storage unit from half way across the country it was piece of cake doing so online with this particular location, especially with the additional phone help and guidance of Jessica who works there. When I arrived two weeks later to check in Jessica set up an appointment before hand to ensure she'd be there when I arrived from out of town, and all worked out perfect. Clean, secure and flexible access hours makes this location a great choice.
Lupe was very friendly and polite. She should definitely be moving up in the company, if not already doing so. Great help with my rented space.
Excellent professional service. Highly recommended, plus longer hours of gate access than other public storage.
I highly recommend this public storage location. I was helped by Jessica and she was really friendly and helpful. She is very knowledgeable about the company. Public Storage provides exceptional customer service and great prices! My experience was truly positive. Thanks for the great service!
Excellent sec Jessica is awesome
Excellent service. Heather was awesome.
I would highly reccomend this public storage. When I first moved to public storage I was assisted by Heather who helped get me started. She was really helpful and very nice, as it turns out Heather normally works at a different location and was just helping out that day. Since then I have mainly been assisted by Jessica, and Jessica is also very accomidating, extremely nice and very helpful, she always has a smile on her face!
Lupe gives awesome service!!!
Jessica was very helpful
I have never used a storage facility before and Jessica was extremely helpful. I had called several times and she answered all of my questions! When I arrived she walked me through the lot and showed me my unit and explained everything in full detail. Jessica was extremely helpful and made me feel comfortable about using their storage units. I highly recommend this place!
I arrived at Public Storage for the first time, not knowing what to expect. I have only moved once in my life when i was very young, now its time again and i was feeling unsure of what to expect. I was immediately greeted by the very informative and friendly team member by the name of Jessica. She was very sweet and not only walked me through the facility, was very detailed on all the info i needed regarding my rental and storage needs. I was extremely satisfied with her help and am happy for the great promotion that was in effect at the time. I feel I have made a wise decision renting at public storage and I feel my items will be safe here. Thanks Jessica!!!! :3 JRY
Jessica was fast friendly and efficient at checkin. I bought boxes, but left the office to check the code and she moved on to the next customer, without delivering them to me. So the sale was incomplete. When I returned a half hour later, at 2 pm, she was out of the office... This was beyond frustrating.
This place is great! Jessica was extremely helpful and answered all my questions in a friendly manner. There was never any confusion about anything. In general it was all a great experience in choosing my storage, and I was sold with their professionalism, knowledge, and friendliness! I give this place a thumbs up!:)
Jessica is a real nice person and she helped me find the right storage that I need et
Recently I visited the facility in Los Angeles at 3017 N San Fernando rd. I might mention at this point that I drive for a major moving van lines. My customer had not acquired a new residence and had chosen this facility to store her household goods in. Now in my business this can cause some concerns. I arrived in Los Angeles area a day early and took that opportunity to meet with the property manager and to see if it would be truck accessible. It was at that time I was fortunate to meet Jessica and express to her my concerns. Jessica and myself walked the property to see just exactly where the unit was and discussed just how I would position my truck the following day. She was extremely informative and accommodating addressing all of my questions. I normally don,t have the time to comment on my experience with personnel at storage facilities, but in this case I made the time to insure that whoever would read this might know just how lucky they are to have Jessica.
Moises was great an gave me an excelent service tank you
Jessica was super helpful, got us set up with a storage unit same day AND unlike some other places (*cough* Colorado Blvd Eagle Rock *cough*) the units are full height!
After dealing with several other public storage places this was a welcome relief. The manager this day was Jessica. She was very professional, helpful, and knowledgable. And friendly! She thought ahead to bring a lock for me when I went to look at the unit. Told me about access to dollies and anticipated most of my questions before I asked them. The grounds had easy access and were well lit and clean. I recommend this facility and, in particular, Jessica.
VERY PLEASED WITH SERVICE BY LESLIE EACH TIME I HAVE COME IN... LESLIE IS VERY PROFESSIONAL,, THANK YOU AND HAPPY NEW YEAR,,, MONICA OCHOA E134...
Moises and leslie werevery good at costumer service. I will come back.
I was extremely pleased with this facility! It was well maintained and the people there were always very helpful. Elvie, was always very friendly and a pleasure to work with. She was very accommodating and always willing to help out in any way she could. I would strongly recommend this site if you ever have any storage needs.
Elvie at Public Storage provided me the best customer service experience over the past few years. I would highly recommened her Location to anyone because of her kindness.
This place is great! Elvie is the manager and she is wonderful to work with. Always happy, glad to see you, and immensely helpful. Great access by the 2 freeway and easy in and out. I recommend this to everyone needed storage > Thanks Elvie!
I have been using this location for 10 years plus ... Elvie always helps me with all my needs ... be it upsize,downsize etc. Thank you ...