Public Storage Self-Storage Units at 1910 Hughes Way, El Segundo, CA

Muy bueno servicio gracias maria

Thank you Maria

Our unit was burglarized. Zero stars, but Yelp is making me leave one star. I just left this location after filing a police report with ESPD and meeting with an officer onsite. The lock on our unit was cut and multiple items were stolen. I asked the woman at the front desk if units had been burglarized before and she replied with an emphatic “no, never” until the policeman arrived. At that point he referenced “the last time he was here and spoke to her about a unit burglary”. She had lied through her teeth. Your belongings are not safe at this storage facility and their security cameras are inadequate.

Thank you Maria and Kim for helping me make my payment

It’s my first time storing and with Public Storage. I am updating this review following an initial disappointing experience which has since been resolved. I have a 10x10 and it works great for my needs. Thanks Maya for your help.

Just signed up for a new unit with Maria & she was so helpful, pleasant & kind! I’m very happy I picked this location. Very convenient to my residence.

Thank you Maritza for all your help

Id probly avoid this location if i didn't live so close. I originally started renting in 2019 at 200 for a 5x10 with access 7 days a week from 6am -9pm. Now I pay $500 month for the same space, AND the close at 6pm. AND they close on some HOLIDAYS! It just doesn't seem worth it. Tried going on new years morning to get gear needed for an event I was working at, and they were closed. Ended up losing money from not being able to work the gig AND having my reputation tarnished. Not to mention, regular hours and weekend hours, 6pm (5pm on weekends), look i get off work at 5pm and barely have time to get there and get in before they close. This is not the service I signed up for!

Thank you Maria for helping so much . Kim keep up the good job best team ever

The manager at the Public Storage is great but the company is a nightmare of epic proportions - they don’t have a centralized computer system, their managers do not have access to the corporate headquarters back end nor the app. Do not use Public Storage unless you had to as I did.

Maria and Kimberly did an awesome job helping me :-)

Great customer service by Addie !

Maria was the best!!! Super friendly and very clean facility!

Awesome customer service

Maria was awesome. She was patient and understanding of my needs for a unit. She found me a location that was priced well and convenient! Thank you for all your help.

This is one of the best experiences I've had at any storage facility.. Maria and Myra ..are so people friendly I was so thankful for Myra and Maria to have been there to help make this experience simple and fun

The woman who set up everything, was so kind and wonderful. I am so happy I met her. She is a keeper and deserves a raise.

Renting at the El Segundo facility was quick and easy. I did everything online and all of the access information was emailed to me and the unit was 100% ready (with lock and keys on the unit) the moment I arrived. Access codes were emailed to me making everything very easy and streamlined. Email communication with timely on their part. The unit itself was clean and easy to access. We will definitely be renting from them again in the near future when needed.

The terrible hours are what make this place worthless, banker hours. Canceling the storage space due to hours 9:30am - 6pm on weekdays and closing 5pm on weekends. A storage company that doesn’t care about their customers Employees offer a small discount if you give them a 5 start review. + Centrally located. - Bad hours. - Hours are set up to benefit the storage company. - Not worth having a storage locker if I can’t get to my stuff at a reasonable time. - Bugs from other lockers. - If they spray I don’t ever see anyone on site like Orkin or Terminix. - Staff is not helpful or friendly. - Gate is typically acting up. - Grounds look terrible. - Maintenance looks like they are being done by someone off of Craigslist. - The workers close the gates 20 min prior to closing time. - Bathroom is always dirty. - Toilet seat broken for months.

Always very helpful

Diego and Maria were such a pleasure to talk to. They made my move a breeze. I thank you for having great property managers. Kudos 😊

Great staff, very well kept - thankful to have a spot for our RV here

Thank you Maira great service

Great customer service by Maria

Maria has outstanding customer service! Always willing to go above and beyond.

I received great customer service from Maria.

Always clean thanks Maria

Rent constantly goes up… 2x in less than 2 years. The carts for moving your things are locked up at the front of the place so you need to walk it to your unit. Overall just seems like they want you to get all your stuff there then get stuck. Friendly employees though! Just the place itself is wack. No lights in the storage units either

I was impressed with the excellent customer service I received at Public Storage! Maria was very knowledgeable and walked me through the entire process, answering all my questions. The facility was spotless and well-organized, making it easy to navigate. Maria's friendly and professional demeanor made me feel confident in choosing Public Storage for my needs. Highly recommend

I recently visited Public Storage and had a great experience! Maria was extremely helpful and took the time to explain everything I needed to know about the storage process. The facility was clean and well-maintained, and Maria's friendly and knowledgeable service made the whole experience stress-free. I highly recommend Public Storage to anyone looking for a reliable and secure storage solution. Thanks, Maria!"

Thank you so much Maritza for assisting me set up the App on my phone. She is very professional

Super helpful n definitely informative explain how it works since this was my first Storage unit love the customer service I get all the time

Maria was so helpful and accommodating. Great customer service and very easy to rent a space. After looking at the space and needing more space, Maria was able to handle my request quickly and easily. Great experience for a stressful move. Thank you!

why are you hiking my price from 107 to 150 after a few months of being a member ?!?

Thanks Rosa for helping me out and being so nice and professional!!

Maria was so helpful, great service!

Thankful for the amazing service

The employees have always been responsive and have made the ease of the process seamless

Vanessa, is the very best and helpful. She is an Al star in my mind.

Doesn't give you the whole month to pay. You have the 30th of this month til the 30th of the next month to pay. So if you get paid once a month and need to wait til the end of the month to pay, your items will be auction. Use another storage. I was told this is a rule in California.

Vanessa is an exceptional representative for Public Storage. She is professional, knowledgeable and her customer service with a smile is exactly what we all need!

Great & professional customer service! I loved the clean space. Maria is wonderful! she was very responsive and helpful assigning a space in very short notice that saved me time & headache! I highly recommend this facility!

I only came here to inquire about the costs of storage units. Maria was very helpful and detailed. She answered all my questions.

Great service, thank you for all your help Maria. My mother was very emotional about having to put her stuff in storage. I appreciate you being so kind to her and making this experience go so smoothly.

Maria was very helpful I appreciate her help with all the concerns me and my family had

They will increase the monthly rate without notification. my rent started less than $100 per month and now its up at 240 per month. Will leave this facility.

Good service

Krystal was very helpful and professional. Thank you

Safe and secure but changed their hours a while back to close a 6pm during the week (which is a major PITA).

Amazing workers . Super clean. Wide property no issue

Pedro was really helpful . Efficient with any questions I had . My check out was easy and good to go .

Pedro is super friendly and helpful. Outstanding service!

Maria and Pedro where very professional

Go anywhere but here. A leaking pipe caused water damage to 75% of my stuff including mold and bugs!!!!!!!! and they couldn’t care less. They open 3 hours after open time. I will be following this until the very highest point of the company and everyone is going to have to be held accountable. It’s unacceptable. They expect respect yet don’t respect your time, money or items. I’m easy to please when my stuff isn’t destroyed. It’s hard to be this bad. Avoid at all costs.

Amazing work Pedro and Maria i was there yesterday and I seen Pedro mopping the stains on the floors both are always on top of the cleaning

Beeing a customer over 3 years...

Great service from Pedro thanks for the help

This place is definitely a place I will recommend to friends and family. The customer service by Maria throughout my visit was superb. Public storage understands customer servicing. Great location. 👍👍

Maria and Pedro

Black mold in the unit and they don’t care! Horrible customer service. Found mold In the unit and they literally told they don’t care and feel free to call the Health Dept. They stated that mold is part of the risks you take when you rent the unit… run the other way!

It's absolutely unacceptable that there is no gate access after 6 pm! And then I follow the prompt on the gate access control to call and I'm told there's no exceptions? I've never had an issue with gate access at any other location I've used in the country but here.

Maria was very professional and made everything easy to access my storage , thank you Maria !

I came in today looking for different prices for units.A young man name Pedro gave me a tour of the property. He showed me the safety features of the location and the benefits of their app. Pedro and Maria are a great team, they were both very helpful and professional.

They close the access gate at 6pm. That’s way too early! I’m sick of trying and failing to make it there after work 🙄

Maria was amazing gave excellent customer serviceMaria was amazing help gave excellent customer service would recommend this place if I could I would give her 10 stars because of her customer service

Just rented from this location and Maria was so helpful and knowledgeable about the property and area. She is hardworking and goes above and beyond and I appreciate that

I was going to give it a ONE star but I added the extra star because you can use your cell phone to open the gate. OK so here's my situation I emptied out my unit middle of September so that I won't be Billed for the month of October. October comes and I get billed $84.17 on Oct 4th. I made four calls to the office I was told to allow 3-5 business days. It's already 10/14. Office Personnel is not worried about it. But if it happened to them they too would be calling for their money. I'm not going to stop calling until I see my money on my account.. My next call is to the Corporate Offices.

Thank you Anna and Maria for your outstanding customer service!!

Maria made my experience delightful to say the least! The hospitality is unmatched, thanks again!!

Maria worked hard to get me in!!

Had a great experience here! Very friendly and very accommodating.

Great customer service

Pedro was amazing and extremely helpful. He made the experience very easy and once talking to him there was no questions in the vest option!

Maria was so helpful, explained the process of renting my unit thoroughly. I was able to complete my move in with ease!

Great Service Pedro was very helpful…so was Maria.

Thank you to Cynthia for excellent customer service and being very helpful.

CLEAN SAFE SECURE QUIET PROFESSIONAL NICE LOCATION. GOOD CUSTOMER SERVICE.

great customer service from Pedro and Raeven! And Maria, excellent service and very nice. Gave Pedro and Raeven a 5 star review, earlier in the week, which they deserved as their customer service was excellent. The female service rep on Saturday was excellent also. However on Sunday May 29th the customer service rep who identified herself as the property manager was a poor customer service rep, rude when she could have been helpful, arrogant when she could have been friendly, she went to great lengths to be obnoxious. Having used this storage facility most of the week, I noticed that 1 of 5 dolly cart had bad wheels and would not steer straight under load. So today I requested any cart but that cart which was unlocked by a key labeled 2 with a white background. To my surprise instead of giving me another cart she deliberately gave me the cart labeled 2 and insisted in a rude manner that I had to take any cart that I was handed. Why ???? Why should I take a cart with bad wheels, which is exactly what she gave me. Why could she not be kind and courteous and give me one of the carts that I had asked for? When I stated that I was going to complain to management she stated that I could not come back onto the property that day. Why? Because I called her on a poor service! That’s an unfair retributive act, and itself poor customer service in addition I was not given the key to lock the dolly’s both times I used them, and the hasp would not lock without the key. I told her of this fact and she accused me of not locking the locks. But the reality is the locks needed the key to unlock and the locks needed to be lubricated as they are out in the open air all day, every day. Also wireless passcode scanner app stinks never works! You have to get out of the car and manually add the code to open the gate!

Maria is the best thank you

This is a horrible company. You should avoid them if you can. They constantly try and raise the rent every month and say it’s in your contract we can raise it at any time, they went from charging $600 a month to charging me $800 a month. Customer service is horrible, whatever you do , find somewhere else to store your stuff.

Chrissy was so very helpful! We were able to rent a unit in just minutes. Most of all we appreciated Chrissy’s “can do” attitude.

Chrissy was so helpful today. Happy with public storage service in general! Today I’ll be moving all my things out because I’ll be moving to another city, but will definitely count on public storage again if needed too.

Outstanding customer service received from Rebecca!!! Thank you Rebecca for always going beyond my expectations!!

The customer service given by Jasmine and Mye was exceptional. If you have a chance to me them personally you will have a delightful experience. Rebecca was very pleasant. She always made interacting with her on any level easy.

Rebeca at the front desk was super helpful and positive ☺️ Her professionalism made setting up our storage unit a total breeze!

Thank you Rebecca for all of your help always!! Leaving my Mariana location to come to you, it really is the service provided that made me switch over! Can't wait to do business together!!

I had an opportunity to meet Lance and Raven this morning when I went to pay my Public Storage bill at the El Segundo location Upon entering the business I was immediately greeted by both employees and asked how my day was going. I paid my bill and asked about some boxes that I realized I needed. Without asking, Lance overheard my request and walked around the counter and pulled the boxes out from behind some other items. Not only did Lance put the boxes together for me, he walked out to my car and assisted in putting them in. Both Lance and Raven were courteous, helpful and kind. They are true professionals who represented your brand admirably.

Rebecca was very polite and professional. Thank you!!

I had a smooth and seamless experience when we used this company's storage services over the last year. The move out process was also without difficulty and Rebeca offered amazing communication and customer service when we interacted. Thank you again, Rebeca, for all of your help - you definitely helped turn my stressful week around.

Rebeca is the best customer service ! She was friendly and efficiently ! I’m very satisfied about the service ! Thank you Rebeca ! I appreciate that ! She did it again Katy Higgins

I can't say enough great things about this location! Rebecca was lovely and so helpful when I first went to get a unit, and just now Lance went above and beyond when I was looking for another space on the same property. The location is clean and you can defiantly see that the Managers take pride.

The staff working here were professional and expedient in helping me secure new storage. Lance was especially helpful in navigating me through the process since it was my first time purchasing. Super friendly and was lent a cart to move my belongings. I highly recommend.

Amazing everything... Specially Lance and Rebecca so friendly and helpful all the time!!!!

I came to this location and received the most pleasant service from Rebecca. She was so nice very professional and super accommodating. It’s refreshing to experience such great customer service. Thank you again Rebecca.