Public Storage Self-Storage Units at 2047 E Bayshore Road, East Palo Alto, CA
2047 E Bayshore Road East Palo Alto, CA 94303
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
10'x10'Online only price$ 374/moMedium 10'x10'
$ 374/mo $ 374Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x15'Online only price$ 589/moLarge 10'x15'
$ 589/mo $ 589Best Price Label
- Inside unit
- 1st Floor
10'x30'Online only price$ 1190/moLarge 10'x30'
$ 1190/mo $ 1190Best Price Label1 unit left!
- Outside unit
- Drive-up access
Oops! Looks like there is limited availability for spaces that meet your search criteria.
Phone icon Please call us at 800-792-1602 and we'll help you find perfect storage space.
Nearby Self-Storage Locations
Self Storage Near
1985 E Bayshore Road
East Palo Alto CA 94303
Self Storage Near
1961 E Bayshore Road
East Palo Alto CA 94303
Self Storage Near
830 N Rengstorff Ave
Mountain View CA 94043
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1987 Old Middlefield Way
Mountain View CA 94043
Self-Storage Near East Palo Alto
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East Palo Alto Storage Units Near U.S. 101
With a wide variety of rental options, Public Storage in East Palo Alto lets customers find the right self storage unit for any occasion.
Indoor storage units come in multiple sizes, as well as outdoor storage units too. The property manager also lives on site for additional convenience and peace of mind.
Head out to the trails at Byxbee Park or take the kids for a swim at Rinconada Park in just minutes when storing outdoor gear, backpacks, blankets and changes of clothes all in a 5x5 storage unit at this location.
Approximately four miles from Stanford Stadium, a 10x10 storage unit is a great place for year-round storage of tailgating and gameday gear, from chairs and tables to coolers and grills.
When the time comes to remodel a home near Brentwood Elementary School, a 10x30 storage unit is big enough to hold couches, mattresses, bedframes, TVs, dining room furniture, appliances and more.
Perched on the east side of Bayshore Freeway right where it crosses San Francisquito Creek, it's a convenient location for folks heading out to Palo Alto Airport or heading south on 101 to Mountain View.
Never short on innovation or adventure, Palo Alto is an area that has it all. Space, though, is sometimes hard to come by. With cheap storage units and great customer service, this East Palo Alto Public Storage is here to help, 7 days a week.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 414)
Signed up for a space about a month ago. Karen, the manager, was very helpful and nice through the process. Charges were explained clearly and honestly. The facility is clean and secure. No complaints so far.
Jennifer (manager) has been really terrific - I have two units at this facility and I could not be happier. I met the new manager today (Karen) and I think she will be fantastic also - really nice and very supportive.
Jennifer help me cancel rate hike for 6 months & got approve for 6 months cancellation. She help me make sure the space always secure & safe. I am so happy with her excellent services
Jennifer helped me a lot during the whole process and explained convenience of using public storage app to get space access quicker. Also they have wide selection of packing supplies of moving.
Jennifer was quick and knowledgeable.
Jennifer manager help me with moving into space and notice my lock not secure on the door. Helping me quick access by setting up Public Storage App on cellphone get in and out of gate as well helping with close my account. And updated my new home address to get refund check in the mail. Jennifer went above and beyond to have fabulous experience at Public Storage at Palo Alto.
This place is great! Super easy access, and Jennifer is always so helpful. Definitely glad to store here!
An absolute mess of a business. I was able to reserve a space but not pay for it—online or by phone. I showed up twice to appointments to do paperwork and they were no-shows at the office both times. And then they told me they had given my reserved space to someone else. The one person I spoke with at the local office was nice, but their main customer service line was completely useless. One of the worst customer service experiences I’ve ever had. Also: the corporate headquarters PR person called me by phone to try and smooth things over and asked me to edit my review. I'm pretty sure they make up bogus 5-star reviews to compensate for all the terrible real reviews they get.
I was very satisfied with the customer service at this public storage location. Jennifer is a great manager.... she found sensitive personal documents I left during my move-out and immediately notified me + shipped the documents to me on her own accord. I highly recommend this location for storage based on my experience with Jennifer and the staff.
Nice service Jennifer help me to rent the space. the security it's good. And she always give me nice attention in everything I needed. The public storage app it's convenient to get in and out the property fast.
I have been renting a unit for 2 years and months, yesterday Jennifer called me, I think she is the manager to let me know that with the rains the water was leaking into my unit, she helped me with the situation and resolved it quickly on the same day.
Jennifer is an absolute legend. Truly some luxury hotel level of thoughtfulness and action-orientation. I’m absolutely coming back here next time I need to store something.
Jennifer was so kind and helpful. She assisted us with downsizing our unit, allowing us to get the most bang for our buck on top of showing us around facility to make sure everything went smoothly. Thank you so much Jennifer!
Great Place! Jennifer is really nice and helpful! Got the rent decrease from so definitely an awesome experience.
Jennifer helped me with the move in, showed the space, helped me download the app and called me immediately to get me in before closing. Helped me do the rental. She was great and extremely helpful. She went above and beyond to help me rent the storage right before closing.
Jennifer was fantastic! Helped me find the right sized space at the right price. Really helpful in figuring things out and the app is great!
Excellent site and service. The manager Jennifer was very helping me manage my account and use of my phone public storage phone apps to make my facility use much easier. As well as options to reduce my rental rate.!
Jennifer was awesome and very thorough. Very helpful
Jennifer was great and was able to help us with better rates, great customer service, very patient and explained everything so it made sense to both my dad and I (we are both ESL). Thank you Jennifer!!
Jennifer worked to get my mother, a senior, a better rate. Thank you!
Jennifer is amazing and incredibly professional. She did a rent rate cancellation successfully!!! Thank you
Quick and helpful. Would recommend.
This is a terrific facility. The manager, Jennifer, was fabulous taking us around the facility and explaining how everything worked. I was expecting a sketchy Breaking Bad type setup but this place is secured, clean and very functional. 5-stars for sure.
Jennifer is an attentive proactive and helpful manager. I appreciate her responsiveness and assistance, going above and beyond.
To whom it may concern I’ve been a long time customer here at public storage and Jennifer has been helping me here and Palo Alto I was needing a rent decrease because of not being able to work at this time and Jennifer connected me with we care customer service and also with the district manager Suneel and everything was soft I truly appreciate her for all of her hard work and all of her professionalism and understanding as a customer I truly appreciate all the help that I had received and I am so happy that you have an employee such as Jennifer working here and Palo Alto this is all due to the hard times Covid season
The staff at this site are amazingly helpful and friendly. They always take a few minutes to say hi and are eager to assist if needed. Especially the two ladies Anna and Jenifer,…. if I am not mistaken on there name and spelling 😊 Highly recommend!!! Thanx
Went to 2047 E. Bayshore Rd. needed information to rent a space. Anna, helped me and she was wonderful. She was kind, patient, and answered all my questions. So glad that Public Storage hire great competent people like her. This was a refreshing experience.
Had a great experience using this Public Storage. Jennifer, one of the employees, was an absolute pleasure to work with and was extremely accommodating. Would absolutely return and use again in the future
We needed storage space for a few months. This place was perfect, easy to access, and just the right size for our needs. Jennifer in the office was super helpful, in particular when we checked out. I would definitely go back there again, if I needed storage space.
Anna gave me exceptional service, with grace, efficiency and a smile.
Very helpful site manager (Anna). As professional organizers, we work with storage facilities in behalf of clients throughout the Bay Area. This facility is clean, secure and well lit. Thank you for your help with access today Anna!
Elsie is a great property manager and was very nice and accommodating as well as professional. She was able to help with my issue asap and I hope she remains the manager as long as I’m doing business at this location. Thank you again Elsie
Great costume service hands down! Elsie was very patient with all the questions I had and was very help with everything Highly recommend coming here
Anna the employee that work there has been very helpful. She showed me where the unit is located and what offer they had. She also assisted me when the elevator wasn't opening when I had my stuff in the elevator. Greeted with a smile.
Anna is so so helpful we appreciate her tremendously your company should really be proud of her and the way she goes about her job.god bless her.
Anna was very helpful.
I was very pleased with my visit at Public Storage! Elsie was extremely helpful! Her willingness to help and her competence really impressed me!!! Thank you Elsie! I rented the space because of your assistance... Much appreciated!!!
Great service from the property manager Elsie ur amazing keep doing what your doing
Property manager elsie is amazing,
I have been a resident of East Palo Alto Public Storage for 3 years , and I've received the best service from them special thanks to a employee named Anna . She is reliable , courteous and good for business . I appreciate good service .
Anna was extremely helpful. She help with looking up info for access to cell tower. She helped with access and was a great person to talk to. Made sure I followed all procedures.
clean,affordable and Anna is the best! 100% recommended!
Very big and roomy storage areas clean
Great service by Anna
This location is one of the better public storages in the area. It is consistently well kept from the landscaping to merely having clean roads. In addition to the superb sanitation, the customer service is great. The manager of this property, Anna, never fails to make each process and interaction smooth and easy. There could not be better trained staff. Keep up the good work and we all appreciate your service!
I've gotta say this storage is one of the best storages I've had . Anna is Wonderful, very nice and she makes sure this location is safe at all times. I have to say I was not really having a good day last week so I came here to just go through some things in my storage bt I couldn't stop crying as soon as she saw me she told me that it's going to be all right than gave me five mins of her time and just by doing that I felt so much better. Thank u Anna
The staff was super friendly and answered all the questions I had.
Clean facility and great customer service!
The worst customer service I've ever experienced. We stored our belongings for four months and when we came to retrieve our belongings, we were locked out of the stairway to where our storage unit was located. The employee had no idea when we might get access. Neither the employee nor the district manager returned our 10+ phone calls and messages. Not one person provided an update on when we could access our unit. If you want reliable access and important updates on your unit, do not choose this storage provider - your money is better spent elsewhere.
Anna is a gem - super helpful, knowledgeable and caring property manager on site. Thanks for a great move!
Anna is so sweet and helpful, she made sure I got the price from my reservation even though I ended up with a unit that's normally more expensive. Great energy good vibes here
I just stopped by to get information. Before I stopped by I went to extra space down the street. Let me just say the customer service at public storage is phenomenal! Anna is such a hard worker and she answered all my questions. Thank you Anna for making this experience a easy and wonderful time!
Meleofa has always been so helpful and makes things easier whenever I go.
Ana was very good and helpful . she helped with All the process of getting my first storage unit . thank you ana
She was very helpful with my bill. We need more people like her. Thank you Elise for your help.
I came into my public storage unit very upset and frustrated with my account and Elsie was very quick to help me out. She went above and beyond my necessary request and made this quick and easy. I’m very happy with the customer service I receive from her every time.
I came in looking for a storage unit (Per moving to Las Vegas in August) Anna has great customer service and assisted me with a fast process! I am please with everything.
I met the property manager Elsie, she was amazing, and helped me with what I needed. Destiny also! I highly recommend this place!
WOW !!! Elsie & Ana are the BEST !!!! They alerted me that my partner had not properly lock our unit !!! Then they helped me with some billing issues. They went well above and beyond, really took an interest in trying to help me & we’re just delightful to work with. HIGHLY RECOMMEND them & they should be acknowledged for their great efforts ! Thank, Sidney
Anna has been super gracious and helpful today. Thanks for caring and the customer service.
I went to public storage for some questions about storage. It is very good to meet Destiny G. She is very nice and give me very detailed information about storage size, location, elevator, especially the smooth payment in case the pandemic situation for not paying the late fee. I really very happy to meet her, and thanks for her kindness and professional info.
The facility is clean and easy to navigate and I haven't had any problems getting in and out of the facility. Also, Anna is wonderful! Super helpful and polite and makes my office's experience easier.
To Whomever This May Concern: I have rented at Public Storage, in several locations, for many years. However, never have I received such professional, efficient and kind service as I have today in dealing with Destiny G! Unfortunately, I wasn’t able to give her 10 Stars, but be assured if I could have I definitely would have! We need more people like her working with such an awesome attitude and so very helpful by having an outstanding attitude, being so very kind and willing to go the extra-mile to assist and satisfy a customer. That’s precisely how she treated me & I am truly grateful because she made my day. We actually need more people in this world like Destiny G, as she certainly is an awesome young lady!!! Sincerely, Barbara
Anna was super helpful and professional. Facilities are extremely clean, they look like new. I am very happy with the storage unit and facilities.
Anna at the 2407 Public Storage was a huge help. I had a bunch of questions and she was able to answer them all and get the right storage to fit my needs. Thanks Anna!
My storage unit was broken into and many items were stolen in April of 2021. Between the months of March and May there have been 12 other police filings reporting theft at the 1985 E Bayshore Rd Public Storage. I have written multiple emails to Public Storage and called over thirty times (during business hours) to try and obtain security footage from that night. My email was not responded to and my calls have not been answered (even when I left messages). When they initially notified me of the theft I asked them to take pictures of the unit so I could account for what was stolen. They said they could not go into the unit as they were using a landline and did not have the proper technology to take a picture. I sent multiple people over to Public Storage take pictures of my unit but there was no one in the office during business hours. I then went to go pick up my items once I was in the area and again no one was in the office during business hours. I had to drive to another Public Storage to get someone to assist me. When I arrived at my unit the lock had not been broken, but the latch that had been connected to the wall and door was ripped off. I would not recommend storing your items at Public Storage; they have been negligent in addressing repeated theft and have failed to carry out proper business practices.
Horrible experience. The space we reserved was full of garbage, and other items when we first move in. The elevator didn’t works delaying our moving of 1-2hours. The gate opens at 6am and even if you call them, they don’t answer before 6am. It has been such an horrible experience. And the customer service was the worst ever. Bot helpful at all. Use a different service if possible
Elsie is really very nice she knows what customer service is all about I commend her!
I appreciate that Elsie, the Property Manager, is always so helpful and kind. Thank you!!!
Destiny and Elsie are absolutely the best! Such great customer service and assistance! This is the only place you should store your stuff!!!
We came to Public Storage to help my grandpa empty his lockers and did not know his locker numbers and gate code. After showing The clerk at the front, Destiny G., ID she helped us figure out the the locker number and was very friendly while doing so. The service was excellent.
Ann is a very personable person. She explained the complete rental to a friend looking for a unit asap. He even rented one from her that day. Saying she explained the sizes, the security, hours of the gate. He said that she made him feel like he was talking with an old friend. She's is definitely the Best Manager of all the three properties. Will be recommending this property to more friends and family members. Compliments to Ann
She is very nice destiny g
Great help & service Destiny G. Thanks
Destiny g vuen servicio
Destiny g...was really helpful and happy to be here on a holiday...
Destiny g, eya medio un buen cervisio como cliente ella es muy amable buena enpliada
Destiny g and elise very helpf thank you
Had a great experience renting at public storage 2047 East Palo Alto. Manager Anna gave me a tour of the facility. She was very helpful and kind. Had a grate experience. The facility clean and well maintained.
anna was delightful and very funny
Anna was super helpful and nice when I came. I was very satisfied with my experience at Public Storage 2047! :)
Anna at this property is the best I have seen. She is incredibly customer friendly, knows the self storage business inside out and was so credible. She helped us understand all the issues, and the pros and cons of each. We ended up taking a space at her property 100% because of her. She is a terrific face for Public Storage!! Couldn’t be happier!!
Destiny g great customer services she was able to help me vacate my unit,very friendly thank you
Destino g me ayudo a hacer mi pago muchas gracias
Destiny g gave me good customer thank you
Great people skills very and nice recommend going distinct g is very helpful
Great experience! Sean provided me with Great service, was super knowledgeable and customer service orientated! Thank you!
$101 for 50sqft. Good price. Easy check-in
Destiny is an Outstanding Public Storage manager! She helped me secure my unit with an affordable rate and made the contract process very easy. Destiny promptly returned my call, set up my appointment and answered all of my questions. I would highly recommend renting a storage unit here and working with Destiny. Public Storage is extremely lucky to have Destiny who is friendly and very professional, too.
Ok lam here with Destiny G at the storage location and she helping me .are a payment . She really friendly and so kind ..l love to come here everything when you need storage..
The onsite manager was great very knowledgeable and great customer service. I give it a five-star review
In the past 10 years I've been to enough storages where I feel that I could speak with some certainty and experience from many of the different companies who have storage places within the Bay area from corporations to Mom and Pop I've rented some of the best and the worst. When my move came up this time there was no units available anywhere the only one was in East Palo Alto. I was reluctant at first to do that it was too small a unit I was going to have to move again and just a number of things were uphill for me including I didn't even have the dollar moving money but by the grace of God it raised 34 bucks at night or whatever it was and I moved in through a kiosk. I was really unsure about the area and everything else then I meant Anna. I meant my share of management from corporation down to the mom and pop as I said but I've never met a more accommodating manager and management team no matter what comes out then they pull together and they handle it and get this job done. My head is off today especially to Anna this is a wonderful woman with a big heart a mother who's working a full-time job against a lot of odds and handle everything in a very professional level of expertise but in a way that was kind of homemade in her own so it was very refreshing. Well it is a business it has never lost its feeling that there are friends here and to me that's important which makes them an asset to the company or to any management team when an individual can realize that within business there are people and a little business and pleasure don't mix there's a fine line between them you have to know the boundaries where and when to apply certain restrictions or pressures to keep business as business people as clients and acknowledge them as human beings who like myself can be perfectly imperfect and need the suggestion now and then my head is off to this team you'll have no problems with Anna or the entire management team down here in East Palo Alto they are the friendliest group of professionals I've ever dealt who blender expertise to make things happen I can't explain it until you experience it for yourself. So long as they're here I will probably stay if I need the storage but I am hoping to get into another house here real soon! Thank you for everything I will always remember all of you for the way that things were handled for my storage needs . Mr C (ManOfWorth)
Wow!!!!!!!!!!! Is all that can come out my mouth !!!!!!! Elsie Elsie Elsie great customer service !!!!! Girl you do your dam thing at public storage !!! The service you provide is OUTSTANDING !!!! VERY NICE AND TALKIATVE GIRL I SHOULD SAY !!! some one come give this girl an award for great customer service !
Great Costumer Service
Good service and I really like the prices , and clean facility
Great and easy experience. Great and friendly staff 👌
Elevator is broken and no one mentioned about it during reservation process.
Nice storage units
Upon clearing out my unit, I met Anna. She was kind, patient and more than helpful. She is an asset to your company.
Elsie, the property manager, is phenomenal. COVID didn't do me many favors, to include having to pay for storage much longer than expected. But after explaining my situation to Elsie, she was extremely helpful with getting me a prorated refund for my unit. My experience with the location and the service overall was outstanding.
THE WORST! Our unit(and 6 more) has been broken into, EVERYTHING was STOLEN. And nobody even noticed that. When they'd finally found a broken lock on the floor after a week since break-in, they just put a new one and didn't notify us. Police couldn't get camera records from them for weeks! Manager Farzaneh Yountchi gave us her business card but never answered our emails. And the worst. The police found out that the burglar has rented a unit right there, has been sleeping there, using drugs, smoking, sorting stolen stuff. And nobody even noticed that! There is total chaos in this storage. Not recommended if you expect to pick up your stuff from storage again.
I came in to rent a storage I just went through a horrible divorce and really needed a space. Never rented a unit before but the ladies in the office were amazing. Not only were they kind to me they also were very resourceful and knowledgeable about how many boxes I needed and the correct size I needed. I will definitely recommend public storage to all my friends. Thanks Mel and Elsie for the wonderful customer service
DO YOU HAVE A 5X5 UNIT IN E.P.A.
Very quiet place and there's not people up in your business like a lot of the storage places I've been to
Mele ofa helped me the best way possile with the best prices for a place to rent! She was so nice to me.
Anna was super helpful last week. I was considering moving out due to rate increases. Anna submitted a request to get the rent reduced and it was approved. YAY, very happy not to have to move. Tip: you can pre-pay for the year to avoid rental increases.
Wasted a bunch of my time. I went online to reserve a unit. Once I did, I got a call saying to go ahead to the kiosk here to finish. At the kiosk, they said the reservation I made, that unit had already been sold to someone else. Like the Seinfeld episode! Long story short, 4-5 calls from the kiosk where the machine kept hanging up on me. Very frustrating! The lovely lady Elsie at 1985 E Bayshore, down the road was able to help get my set up right after going there. She was great,. Public storage on, the other hand, is a necessary evil.
Anna was super helpful!
Five years later... I am finally moving my stuff out of storage and to my new location. I'm updating my review (which I surprising found when I went into write a current review)! I have had a great experience storing my stuff while I was living out of the country. I've received great service from everyone, and most recently from the District Manager, Ms. Yountchi. She provided great customer service and made my "departure" as pleasing as when I first started renting storage from PS. I still highly recommend this specific location, even thought it's now Self Service (there are customer service people at the other locations, almost next door). Thank you, Public Storage! This was the second time I was using Public Storage on East Bayshore. This time, Margaret helped me secure a new unit, strategize the move out of the larger unit and how to optimize my process. The paperwork was painless and Margaret was able to answer all my questions. She was detailed and conscientious about all steps. I would recommend this location.
Facility nice clean i was in and out no hassle five star customer service by Anna thank you very much you stayed late to service me
I walked in confused and almost at last minute with all my things in the back of a pickup truck. Destiny G. offered to help me right away and invited me in to help me sort out my rental space. She kept everything very professional and was very amiable. She saved my day!!
Great service from property manager Elsie
Got some great service at the best price from mele'ofa.
This was the most convenient storage solution for us living in Palo Alto. Anna, the site manager, was very accommodating and helped make our move possible. Thanks Anna!
Great service from property manager Elsie
Since I’ve started renting here at public storage, I’ve appreciated Elsie’s customer service, with any questions or concerns I have! Highly recommended! Thank you!
Thank you Elsie for such an amazing experience on my rental. Thank you for your outstanding customer service.
Just want to thank Elsie for her amazing customer service. She explained and answered every question possible that I was concerned about. Thank you Elsie!! Highly recommend this storage location!
Great customer service on all levels from property manager charmander.
I have had the most amazing experience renting at this location. It is very clean and secure. 10,000 stars for the manager Anna, who is amazing and always goes above and beyond to take care of her customers. I highly recommend this location for your storage needs!
Wow this is a great place price is worth your money Mel was great to work with her skills Is definitely management potential thanks you I will gladly recommend this place to friends and family love it
This place is great. Staff is on point explained everything with details nothing hidden. Even when I walked in with no mask they politely asked me if I can get a mask because their policy and covid. Mel was great good people skills and a great worker definitely will recommend this to family and friends
Great customer service from Anna Moreno...
No one there to help you,no one answered the phone.
I'd like to provide an excellent reference for Anna Margarate, the Manager at this East Palo Alto Public Storage Site. I have had a unit at the site for over 15 years. Last week I spoke with Anna on several matters, and she did an excellent job helping me with serveral issues and also helped me find the best reasonable rate going forward. She was extremely responsive to me, provided excellent customer service, was very friendly, and represented Public Storage extremely well. I highly recommend Anna and this East Palo Alto Site
Thank you Public Storage for Hiring Anna as the Manager of your East Palo Alto Store. She has gone above and beyond to satisfy her customers. Her leadership, kindness and efficiency is truly appreciated. Due to the hardship throughout this Covid 19 season, Anna's immediate assistance has helped us tremendously. Thank you once again , Sincerely Arquilla
I am a mover so I am at storage units multiple times a week. I have my own personal storage unit here that I have been accessing regularly and I felt compelled to write this review because I’ve had such a great experience at this public storage. The staff is kind and the facility is cleaner than the typical storage units I go to
I had a good experience Anna was a big help to me she went above and beyond to help me I really appreciate what she did, thank you again Anna.
The gal working there, Anna did a wonderful job. The site is clean and they are doing a wonderful job and making me feel safe during these times.
Person who runs the office is extremely rude and a bit Racist. On top of that the management installed a new elevator code box that never works, constantly breaks the elevator, and had the elevator shut down for two months. Long story short if you aren’t white and need to access your things more than once a year... don’t use this place.. run.
thanks to anna for helping me today, very helpful
Good place. Good rate. Good value for money. The only concern is that for some reason reception can not give you same price than online. So you have to make it online even if you come already. Rooms are quite good. You can store car in the big ones.
Kishawna was great and showed us the various sized storage units. Very clean and safe. Seems updated. Thanks!
Kishawna. A++ customer service. Many friendly reminders prior to my check in date and excellent, efficient and smooth process. Had a lock ready for me to purchase and I even upgraded to a larger space which happened to be available and our business will need at a reduced price. Thank you Kishawna!!
Lo rrecomiendo por q es un lugar muy seguro
I would like to Thank your employee Shawna for all her help in assisting me as a long standing customer. She is very polite, professional and extremely knowledgeable about her job. I truly appreciate her swift approach in handling a situation for our company storage. I hope to see her continue with the Public Storage the in Palo Alto Branch . Happy Holidays to all! Arquilla of Men of Purpose
Thank you lady’s ! Elsie and Mel are so kind ! Thank you lady’s for all the help !
Alice is an excellent customer service rep i highly recommend this location 4444 enterprise st
Anna was very awesome very easy in and out got my storage she needs a bonus thanks very much
Property manager is amazing ! Thank you Elsie for your great customer service .
This company and their personnel are absolutely wonderful. They always find a solution for my storage needs and requirements in a timely fashion. The pricing is reasonable and the customer service is excellent. I highly recommend them for your storage needs. Thank you Elsa for making my experience amazing!!!!
Thank you for great service elsie.
The property manager, Margaret, was incredibly helpful. I always felt like the customers and site security come first for her.
Gracias Elsie por tu buen servicio. Muy amable manejadora.
Thank you for your outstanding services Elsie, I will definently refer your property with my family and friends.
I need a large unit 10X30 OR TWO smaller units for household goods from two homes. What would be the cost of a large unit?
The staff here is wonderful i recommend ppl to rent from this facility
The property manager was incredibly helpful in showing me the many storage options they had available. The rental process was efficient, despite the refurbishment this site is undertaking. Overall, I highly recommend this public storage location.
Great experience! Clean and secure facility. Staff (particularly Margaret) is highly competent and responsive. Treated with the utmost integrity and professionalism.
Straight up 5stars, perfect service from the young lady today; got a great rate from an online reservation ;).
Margaret is great, she is always very helpful, can’t thank her enough for all her help. We are sad to leave this location ( moving out of the area), we will miss her great service.
Margaret is wonderful! I appreciate the help she gives.
Margaret was so cordial, had good suggestions, don't lose this employee
Thank you Margaret for being so helpful, and knowing what I needed. Your service is invaluable to people like me who don't have a clue, thank you very much.
Glad they are moving this gate back! Anna and Destiny are awesome, very on top of things. Never renting anywhere else 🤘🏼
Margaret is a beast
Margaret was amazing! Everything was easy and went smoothly!
Great service from Elsie come rent with her
I have to admit moving storage companies to this particular one PUBLIC STORAGE has been a very long time coming I had customer service and a clean yet maintained property with clean restroom for not only for myself put my wife and kids can use without feeling disgusting while in there.... I want to THANK YOU FOR YOUR EXCELLENT WORK ETHICS TO YOUR PROPERTIES ELSIE ... Here and 1961. That's why I decided to rent next month at the other property when a unit is available... So I will have my personal effects at TWO of these clean properties...
Margaret is amazing! Very friendly and helpful. I had a 12 hour long move and she helped me with everything from saving parking for my truck, telling me where the nearest store was located for drinks, to providing paper towels to wipe down some belongings. She checked in on my crew and me through the day. This has been by far the best customer service experience I’ve ever had. She is just the sweetest person. If I ever need a storage unit again I’m finding wherever she is and going there. Public storage has found a true gem. Thank you Margaret!
This location has been my preferred storage facility tho I have since moved out of the area. I've been here several years and the site is always clean and well-maintained, Margaret has been a great help when it came to understanding and planning for the storage plan options. She's very personable, so I can understand the other comments regarding going above and beyond. I recently lost a key. Simple issue, but still not pretty. I didn't want to bring my tools onsite to a public storage facility (no pun). We got my problem resolved quickly which is exactly what I wanted.
The BEST PLACE TO RENT !!!
Margaret gives outstanding service. Helped me as a walk in and found me just the right storage in my time of need. She is so kind and sweet. The facility is so nice and clean. I would recommend this location and Margaret to everyone I know.
We got the unit for the super nice price belongs to Tuby, i want to say thank you so much for your help and being nice with us:))))
Had a bad experience with theft for the prices!!
When it came time for me to rent a storage I ended up here and I couldn’t have found a better place. Margaret is the best she went above and beyond to help me, very pleasant, always smiling and very professional. The property is very clean inside and outside customer service is top rated and I highly recommend if you need a storage this is the place to rent. Margaret and Amy are both awesome people business oriented very knowledgeable and super friendly. Thank you Margaret for everything you do
Elsie was alright. Elsie signed Me up for the Auction. Then came the District Manager. She was Super RUDE. She told Me that I could not Bid and Could NOT be on the Property! I went there to pay my Bill and found that I had Super attached FEES! I was told that I had to pay the FULL amount or my Unit would be SOLD in 10 minutes! We BOTH called the Police. They came. The Employee told me one thing with a Witness that had been standing there (now gone) The Employee Elsie agreed and I was feeling hopeful. Then came the The District Manager Farzaneh Yountehy. She was very RUDE and accused Me of Threatening her. When the entire time. She was the ONE being CONFRONTATIONAL and Telling me I couldn't be in a Public place?! I am trying to get my Bill paid and She's kicking Me out! Its all on Tape. Hope She is ready to explain her actions in Court! I am a Human Being.
Margaret has given us the best customer service since I was there few months ago. Thanks for everything..
I rented at public storage and the customer service is amazing. They know exactly what you need! I have 2 units there and honestly it’s a great place to rent at. I’ll be recommending Public Storage to all of my friends and family that need a storage unit. Thanks for making my move in easy😊
Margaret was very helpful and adaptive to my needs. Good service!
went here once to pay for my storage
Margaret was very nice and helpful on this overcast Day Thank From Fabian
Must say I had a wonderful experience and got to meet a awesome manager Destiny . She made storage finding super easy and got me an amazing offer that helped me save more money then expected!
Rented a spot here while we consolidated living spaces - good clean facility, easy access, Elsie in particular was very helpful (nice, answered all the questions we had). Would highly recommend this location, 10/10, would store again!
This men margarita its very good person and friendly
Toby and Margaret did a fantastic job on taking care of our orders for 170 extra boxes.
The customer service representative was knowledgable. She took us on a tour of the property and was very pleasant.
Elsie is the BEST , I use to rent at self storage , I asked to use her bathroom she didn’t hesitate ! Most places will say say NO ! I then came to the office asking for prices , not only does she have great prices but her customer service is amazing ! If you looking for great service come rent at this location !!!! Thank you Elsie !
Easy process to rent and didn’t take long at all . Friendly staff and good location
Margaret was great. She made my move a dream.
Toby was of great help when signing the agreement, showing of the units/storage spaces that were available. Toby was very patient and helpful. She made the experience exceptional. Thank you for your assistance Toby!!
Ann was friendly and helpful! Easy to check in and get going.
rented storage unit here to store my stuff. the property is very well kept, and Margaret is just great to to deal with. she's cheerful and very helpful.
This property has been AMAZING to me and my family... thank you Elsie for putting the time and effort in keeping your property maintained by your hard work...
Elsie I thank you for your hard work and positive attitude at doing your job...
These locations are perfect for any one who wants easy freeway access and wants to drive to there storage unit and arrive to clean properties... Thank you elsie.
I'm happy to announce that I have put my personal property at another property Elsie oversee's I have shared my satisfaction not only to my family and friends but openly on public storage website thank you for such wonderful customer service and maintained business practices...
I spent about 6 hours searching for a drive up unit, reserved the unit and when it came time for my orientation, i was told my so-called reservation had gone to someone else. totally missed the mark in terms of honoring the reservation. BUYER BEWARE - your reservation means nothing.
I ran into that Elsie girl again and was surprised to find out that she maintains two areas on her own and juggles between the two... The area was also clean and maintained and now I have my personal effects stored at two different places. Thank you for such a great job your doing at these public storage properties... Hard work pays off.
Margaret had fresh baked cookies here and we nerded out over moving supplies. 5/5 great!
Good place to store your things
I love this place. Nice and clean. Lori is nice and helpful all the time
I have paid way too much for 3 storage units (had a BIG house) for years now, and just yesterday I met a GREAT employee, Jennifer, who was just so much more helpful, knowledgeable, and patient than I expected. Although I have met some nice employees, no one was nearly as smart/helpful and many were horrible. So, I had to write a review to say how Jennifer was the first employee who could explain why the light bulbs in our units keep burning out and how to deal with it, even leaving her co-worker (another unusually helpful and articulate employee, Destiny, whom I had met in passing before) a note to help me get the 3rd light bulb fixed the next day. Jennifer obviously follows the golden rule in life and I hope that corporate appreciates her. This 5 star review is for her (and Destiny), not so much for Public Storage the employer, which needs to hire more people like them and invest more in the places they buy.
Elsie was amazing ! I recommend this place
Margaret was absolutely great to deal with over the years I had a storage unit. Cannot recommend Margaret enough, she takes care of her customers and makes sure your happy.
Elsie gives the best customer service ! Thank you ! I recommend this place
Clean and organized. Elsie & Esmeralda are very friendly and professional
The best Service i got from Elsie ! I recommend this place if you want to rent ask for her ! I always stop by just to say hi and chat with her ! Thank you Elsie .
Margaret has given us the best customer service and had been warm and professional each time we have visited. Very thoughtful and organized office. She called to confirm out appointment and was flexible when traffic felays impacted my arrival time. She even baked amazing cookies 🍪.
Margaret is fantastic. Great check in and storage experience.
Margaret and Jennifer are awesome
I received "Excellent customer service" from Margaret today 10/12/18 there are still people who care about their customers and their needs. Thank you Margaret. 2047 E. Bayshore Rd. East Palo Alto
Elsie and Jennifer were a big help, Thanx Highly recommended
Margaret at the front desk is great at her job, and manages to make the otherwise unpleasant move-in experience quite pleasant.
My dad and I rented this unit for a month while I was home from college. The facility was great and Margaret was fantastic. My dad needed to arrive from Alaska and move all my stuff in a rented car over the period of just one day, and Margaret even changed her lunch hour to meet my dad and get him set up with my unit. The unit was safe and clean, and the move in process was a breeze. When we returned a month later to move my stuff out, we again had a very limited amount of time, and Margaret was again really helpful. She was a really nice person to deal with and very professional. She did all she could to help us get situated and the whole process was very straightforward. The price was also really outstanding. My dad and I give this place two thumbs up and we'll be using it again! Thanks again, Margaret! Connor S., Stanford CA
Margaret has been a tremendous help since I have taken my business to public storage, constantly going above and beyond, and always seeking to make sure I get whatever answer I need!
I would give this location 6 stars if I could.
Margarete was awesome.....
A great deal! For a student storing supplies over the summer this was such a good location. Very helpful staff and convenience.
Great customer service from ELSIE. I recommend this place specially if she’s there!
Overall I had a great experience at this public storage in comparison to the one where I used to live. Elsie was fantastic, she provided superior customer service.
So I read Margarette the Manager is great... went in met and talked with her a month ago and she told us how to reserve a unit online a week prior to reserve a special. We did all that and the day before we were to get our unit we get a call stating there are no more units available! What is the point of making a reservation then I ask? She said it's a new policy by P.S. For the sake of good business as the top manager who lives on the premises, she could have honored the special with a different unit. Wr only needed it a few weeks....but she CHOSE not to! This is bad BUSINESS! This put us out and created unnecessay stress as we live out of state and were pressed for time...It's the last thing we needed to deal with the day before! To say the least, I am very dissapointed! Apparently reservations do not guarantee a thing.
Margaret provided very friendly and professional service. Great place.
I came into Public Storage at 1985 East Bay Shore hoping to find any space to store my dormitory items very short term. Elsie was extremely helpful throughout the entire process. She listened to everything I had to say and provided me with a number of options. Elsie was empathetic when I explained that I hoped to get a price for only a month but I was missing the vacate day by one day (in a month) and I was in a tough spot because I had a flight to catch the next day at 11am in SFO. Elsie did not hesitate to graciously give up her morning the next day far earlier than her normal business hours to ensure I leased my storage unit for no more than a month and caught my important flight back home. Without Elsie's incredible hospitality and efficient service I would not have seen my family this summer. Elsie is an irreplaceable employee. Thank you so much, Elsie!
Margaret was extremely helpful in guiding my first experience with public storage. She helped me find an amazing price for my storage unit and made the process of moving and storing my belongings a breeze.
Elsie was the BOMB...she was very helpful.
Great service . Margret was really nice , informational and helpful. She even made cookies! :) Couldn’t be more satisfied
Great service, clean storage, and manageable hours. Love it!
Margaret is such an asset to this company. She is extremely helpful, and goes above and beyond for her customers. In the midst of a stressful move, she was a light in the storm. Margaret is THE definition of good customer service. I hope Public Storage acknowledges great employees like her! She deserves a raise!
Margaret is GREAT; she helped me soooo much. I had a difficult move-in situation; large commercial shelving units that needed attention with being able to store in an upper level. I was very surprised that she took her time to help me with the logistics of the move. Margaret is the greatest. OK, stop that Margaret, quit tickling me. JUST KIDDING. Really, Margaret is a TRUE PROFESSIONAL in her ability to help those with storing needs at Public Storage.
Jennifer was very helpful and explained everything. As I was moving some things on my own, she made sure that I got a storage space on the lower level.
I was looking around for a unit in the area and I ended up looking at a unit at this property and Elsie the property manager provided excellent customer services and answered every single question I had in regards to a unit. thanks Elsie for this amazing experience.
Elsie was very helpful and got me the best price she could find. Thank you Elsie for your amazing customer service. Because of you now I am a Public Storage member. :)
I walked in the officce today , Elsie greeted me with kindness, she was able to help me with my account, I recommend this place, if you decide to rent here ask for Elsie. She's awesome !!
Great customer service, very helpful.
I had a horrible time at this location. The staff lady, Laura, was being super rude to me and did not want to answer any of my questions because she was eating. I simply wanted to know more about the storages there so I can store items for my business and she did not want to help me. She said, I’m eating, go check out the spot next door. This is really not appropriate and no way to do business. I rather store with a different business. I do not recommend them!
Fantastic assistance. Jennifer is the utmost professional. I can’t recommend her enough.
Margaret the manager is amazing! Super efficient and helpful check-in and wonderful attitude. Thank you!!
Laura went above and beyond in helping my friend and I choose what storage unit would fit our exact needs. Moreover, her customer service was exceptional, making a stressful situation easy and comprehensible. Thank you!
I had a really good experience today. Laura is super helpful and so efficient. We came at 930 and settled everything at around 10. Thank you!
Worst place you can go.
Friendly service, good pricing and easy to do business with!
Fantastic service from Margaret and David. Thanks again!
Perfect location for Stanford students in need of summer storage off campus. Margaret got me and my roommates in great shape. Super friendly, helpful, and great customer service. The space is affordable for its size and well maintained. Great security measures too.
I love this place! David was awesome customer service... Will recommend to my friends and family
Wonderful smile and great attitude.
The staff is amazingly helpful!
Margaret was great. I really appreciate her.
Margaret was wonderful! Great customer service.
This store rejected my packages even though I left my key and checked about that carefully. USPS didn't tell us anything about that and send those back. I lost $300. Officer does not stay on office hours. Reservation is needed to see them.
I wouldn’t buy a storage unit from anyone other than Margaret! She’s super kind, helpful, and accommodating.
Margaret was super thorough and helpful.
I got a good deal on storage, which is what it's really all about. More than that, these guys are pros and treated me great -- it only took a half hour to get all set up when I showed up there (bring a lock with you when you first go). But what I really loved was that when I vacated the unit one night after office hours, they called ME the next morning to let me know that based on their daily lock check, it appears I had vacated the night before. So not only did I not have to go back in to do a formal check out, it proved to me that they are really on it when it comes to security. Would definitely recommend this place to others
Not cheap..needs more cleaning
Great service! Very friendly and professionally manager.
Good service and management with David and Margaret.
I can't say enough about how great Margaret was! I was helping a friend look for storage and her facility seemed to have the best rates for the size storage I was looking for plus it had the first month for $1 special. When I went there, she was very personable, friendly, and professional right from the start. She took the time to show me two different units, and helped me decide which one would fit my needs best. I set up a move in time for the next day at 10:00 am. Unfortunately, that morning I decided that perhaps a storage in San Francisco would suit my friend better, rather than Palo Alto. When I let Margaret know that I was cancelling, she was not annoyed in the least, she actually asked how she could be most helpful in making this work for us! I had a concern about payment terms at the new facility I was looking at and she took the time to investigate personally and call me back with very accurate information which was exactly what I needed to know. I feel like she didn't have to do anything else for me after I cancelled my unit at her location, but she went above and beyond any kind of customer service I have almost ever experienced in any business, seriously! I called her to let her know that everything worked out at the new location, and she was genuinely happy that she could be helpful. If you ever need help with storage, you definitely need to contact Margaret at Public Storage in Palo Alto!
New, poor management. Not transparent. Move-in fee has a number of unreported fees that only pop up after you go through registration. Poor security and protection. Doors are left open to the facilities after hours with a low fence to hop and there is no monitoring of cameras Totally understaffed. There is usually no one to pick up the phone in the office when you need something. It is often days before they return you call At one point I went back to return a key for the dolly to retrieve my drivers license and Laura the manager had disappeared from the office, didn't return for over a half hour.
Margaret was very helpful when I was checking out of my storage. She helped me check out a cart and helped me every step of the way.
Margaret is great! I strongly recommend her.
Her customer service is beyond recognition.
Margaret was immensely helpful in getting us the right size storage unit. I see her every few months and she always has a friendly wave and smile.
Recently rented out a unit here. Was helped by David at the desk and he was extremely professional and helpful. Overall pleased with our experience and plan on renting from this facility for a while.
Margaret was great. Fast check in, made a special effort to get me the perfect unit for my needs.
Margaret is the best intake ever. You wi be thrilled by the management of this Public Storage. She should be running the company! Fast and clear. I will follow Margaret where we she goes.
David was very friendly and helpful and was able to set everything up electronically.
Waste off money and time. Came tonight to get supplies I need for guests tomorrow... Only to find someone decided to closes the gate at 6 instead of 9. See photos. It is self storage, nobody needs to be there to let me on, they just need to not turn off the gate. Go elsewhere, this business had one job and they can't do it.
Margaret has been amazing in the way she has helped us during our move into our unit. She goes above and beyond!!
Margaret is the best! She helped us navigate a challenging move. Thanks for a great experience Margret-Hi to your dad in Okinawa.
Our whole family would like to thank Margaret from Public Storage. We had a situation where we needed to move some things out quickly, and she has been so extremely helpful. so thank you again, Margaret!
Amazing Place! Margaret is the nicest, most helpful person... Couldn’t have gone smoother!
Margaret and David was awesome 👏🏽 🤙🏾👌🏽🎉🎊🎂
The gentleman who was in the front desk was really helpful, he has tons of patience to explain us everything and let us know the different options that we have, the storage unit was on good shape. La Persona a cargo fue muy amable y atenta para explicarnos todos los detalles y opciones que teniamos, se tomo el tiempo para mostrarnos las diferentes unidades fisicamente asi como en la web.
Margaret was great!
Laura and crew are great!
David was extremely helpful and courteous when I moved in. He efficiently got the paperwork setup and we got through the long list of expectations in under 30 mins, this was useful because getting the stuff into storage took the rest of the day!
Public Storage on Bay sure is a nice clean storage place
Margaret was awesome. Helpful, friendly and knowledgeable. Sold me boxes and showed me how to compress bulky items into a small space. My new go to whenever I need to ship anything.
Margaret Sullivan helped my mom and Aunt find a lot of resources for moving. She showed them various storage units and helped them decide the amount of space they would need and answered many questions about moving and storage. Outstanding service!
Margaret and Jennifer were very helpful, and Margaret was very nice and kind. They brought me carts for my boxes gave me water on a very hot day and was just overall very helpful and that's why I give them 5 stars!
Margaret was beyond helpful, super professional . Really thankful for Customer Service!!! Will always recommend renting from Margaret .
No hassles, great location, great customer service from Margaret
Very friendly and helpful
Excellent facility, but what makes it special is the super friendly and helpful staff, particularly Margaret.
The manager there was awesome answered all my questions about rentals and insurance I am highly think about getting a unit here. If you decide to come in ask for Laura.
I've just closed shop due to relocation after 15 years of storage here. It used to be American Self-Storage; Public Storage took it over a couple years back. The transition was pretty seamless, and the new Public Storage staff has always been helpful and friendly. The location right off the 101 and Embarcadero is excellent, with easy access to Stanford if that's in your plans.
I had a great experience checking in with Mariela. I was running late, and she stayed to help me. She was very friendly, walked me through the entire check-in process, and welcomed questions. I'm grateful to have had her as my first point of contact, and hope she'll be here next time I come.
I (and the organization whose archives we store at this facility) continue to be grateful and delighted with the caring attention given us by Margaret, the office manager here at Public Storage. Not long ago, she secured a larger unit at a lower price, and she has been most helpful suggesting how to keep our rates as low as company policy allows. If you're looking for storage space at this facility, make an effort to be there when Margaret's on desk.
Margaret was so helpful in getting us settled with a unit. We really enjoyed the friendly and quick service at this place and would recommend it to anyone.
Service was fast and to the point, got everything I needed to set up my unit without a hassle. Great job!
Margaret was great and very helpful! Great storage solution! Highly recommended! They also sell here boxes, tapes, and anything you need to pack up your stuff.
Super friendly and flexible staff, very accommodating!
Great dealing with Mariela! Good customer service!
Ratna ajah tinggl di sulawesi tengah kabupaten tojoh unah,, prnah sekolah d sma 1 ampana lea
Margaret was very helpful in suggesting storage supplies, didn't try to take away a website special that had expired but still showed up on my reservation, and changed my unit to a better one than had been assigned.
Public Storage was very good for our organizational needs. The front desk staff person was helpful and very courteous--we liked working with Margaret. I recommend this location!
Very detailed and professional services from the front desk. She actually helped out in accommodating the movers we hired to go to the location of our rented space. Saved us a lot of running around and job well done. will definitely pass around the message to use your facility. Bobby
Great customer service and provided exactly what I needed.
The entire experience was very positive and the call center was helpful in finding the location I preferred and Margaret the manager was very prompt in calling me to setup an appointment. Margaret was very thorough and helpful in describing the process for entry and showing me the unit.
Great place and friendly manager
Great place. The staff here is super friendly and helpful.
Very knowledgeable staff. Extremely clean and well maintained.
Excellent costumer service...Jennifer and Juan help me out in the best way possible. Ask for them for a great service.
Margaret always gives great customer service!
I chose this place because I was moving. Jennifer made it easy for me and was always helpful.
The property manager was very friendly and helpful. Loved her customer service.
Margaret, the manager, was very nice and friendly!
Customer service during both the initial contract and closing out the account was excellent. Would recommend this Public Storage facility to others.
Thank you so so much Jennifer for saving the day! I really appreciate your stepping in and fixing my earlier problem with Christopher at a neighboring unit. Jennifer was extremely understanding, helpful, courteous and all around professional. She even stayed well after closing hours to make sure everything was situated with my unit. I felt very comfortable with Jennifer, and she worked really hard to make sure I got the right sized unit for the best price. I would highly recommend that everyone who is looking for storage to come her to THIS storage unit and specifically ask Jennifer. I did not have very good service or luck at other neighboring units. I just really really Really appreciate Jennifer for helping me out and turning this into a very positive experience for me and my family — what with moving to the area and being new. Thanks :) 12/10 stars
Friendly and courteous staff, hand trucks available for large loads, elevators help if your storage is located on the 2nd or 3rd floors, storage space rentals are higher than other storage areas due to local tech companies moving into surrounding areas.
Desiree is a great manager. She was very helpful this last weekend on my move from a larger unit to a smaller one. 5 stars!
Great experience all around, checking in and out were very smooth and straightforward.
Jennifer was very sweet and super helpful! Everything was very professional. Will be using in the future!!
The unit is clean and very well lit. Marshann was extremely kind and helpful. Competitively priced with superior security made the decision easy, this was the only place to rent. They also have plenty of quality packing supplies at great prices in the office.
Chris was very helpful and a great place to store your things!
Absurdly poor service. It has taken 2.5 hours to reserve a unit that I had already called ahead and booked. After 1.5 hours of trying to find a unit with a door that could fit my couch, the computer system crashed and I left in a fit of frustration. Upon returning the next day, the same agent spent 30 minutes trying to upsell me all the moving supplies and insurance, as if I weren't already frustrated. Then the computer crashed again, and they did manual receipts to run my credit card at a later time. After an hour, I was able to get the unit. I bought a lock at Home Depot (note: you need a lock at the time of lease) and returned the $20 lock they sold me. Another manual receipt. Later that night, the computer was back up and they ran the transactions. Now they're calling me saying I need to come back AGAIN and sign another receipt for the refund, although I already have a copy! I asked them to waive the $24 admin fee because it has taken 2.5 hours, and no, they said they couldn't.
I have a unit at this site for several years and I've never needed customer service until within the last year. Margaret has been very helpful to me and has done an excellent job of making sure that I was taken care of.
Margaret was very friendly, professional, and accommodating to our schedules. Overall convenient location and we got a great unit.
Margaret was very helpful and she seemed very knowledgeable. Happy with the experience.
Juan provided us with great customer service , very attentive to our needs he even went out of his way to make sure that we got the right size unit. Highly recommend this property!!:)
It' very clean and margaret was very nice and helpful with all the questions we had for her
Manager very helpful. Margaret gave me a nice unit near the elevator. Great customer service. Thank you
Taslima was very nice and profesional and she helped me to fing the best unit that worked oit best for you¡
Very friendly and helpful staff. Margret (property manager) provided me with excellent service and her colleagues did too. Always appreciative of the work they do for a smooth and customer friendly experience.
Juan was very nice and friendly and helped us choose the best unit.
Juan is a very nice and professional manager. he answered all my questions and he was very helpful. The property looks very clean and safe. I will definatly recommend this property to friends.
Customer service is excellent and Juan was great and knowledgeble
Customer service was great and Juan the property manager was great
This location is great, customer service is excellent and Juan the property manager went above and beyond to help us with our needs
This is our first time trying to use Storage room. Marshann provided a great help by giving detail information and showing us the storage room.
Juan is very friendly, fast and efficient. I reserved storage at 9am this morning, Juan called me in less than 30 minutes asking to book an appointment. When I walked in he helped me very quickly and showed me all the paperwork highlighting things I need to know. He also gave me a temporary lock till I got my own. By 4.30pm my move was complete. Drive up units are also very convenient for loading and unloading. The only thing to remember with public storage $1 ads is that it's never gonna be $1! $24 one time fee, $11/mth (min) insurance, $7 damp absorber (since this facility is near a creek), $20 per lock (get your own from Walmart, I spent $5 for two locks)... Adds up quickly! Just be prepared for this. There are three public storage places in a row on the street so be mindful of that as well. Overall, great work Juan!
Juan gave me great service and found me the best price. Very customer oriented. Wonder service. The lady whose name escapes me now also very pleasant, we got to ride in a golf cart. :) 5☆
Customer service is great and i thank Juan the property manager for helping us out!!
Juan the property manager was very helpful and professional, he helped us find the right size and also to get some of the supplies that we were going to use, I highly recommend this location the staff is great and experts in storage..
Marshann made me feel comfortable from the beginning and answered all my concerns. She didn't talk technical with me and basically made the process smooth and easy. Very professional and upfront so I was happy when I left. I would recommend seeing Marshann for service at this location. Other locations didn't have that service or care in her voice like others. She was busy but she acknowledged everyone and didn't forget anyone that needed assistance.
Marshann was very helpful & informative. Best public storage I have been to
Margaret is great! Always helpful, friendly and knowledgeable. I was a customer at this location for 2 years after moving to California.
In setting up the Unit, I had such a positive and helpful sales rep that understood my needs he recommended this location for me for my budget and location needs. Once I spoke w the manager, Well let's just say It was a dine deal... Juan was straight up honest and helpful. Showed me around the facility and the Unit, it didn't end there he took time to instruct me with the lift usage and gate entry etc... Thanks for having such a dedicated person representing your establishment.
1st time renting a storage and public storage is a most Juan the property managements made it a nice and smooth to help fine the right size storage easy as the it can be going true paper work!!!!
I like this storage place for cheap rents, best location close to US 101 in East Palo Alto edge and great staff. The property manager, Juan is very friendly and cooperative, needed help during moving stuff and he was there himself for multiple one time courtesies. Thanks so much :)
Wonderful customer service from manager Chris
Juan is wonderful, very helpful and I am grateful!
The property manager Juan provided me with excellent customer service when we needed it the most, I Thank Juan and Public storage for their great customer service and great knowledge in self storage i would definitely recommend this property to anyone looking for a great service and experience!!
Juan was very nice and professional and an expert in storage, he was very helpful and knowledgeable I highly recommend this property.. Thank you very much Juan:)
Margaret really helped us when we were in a difficult spot. We showed up an hour after closing time needing to find a place for a van load of stuff so we could catch a flight the next day. I thought it was too late to find anybody but she got us signed up for a storage room despite it being after hours. Thats really going out of the way to help the customer!!
Juan and marisol were very helpful. And very attentive to our wants and needs. I am very happy with the service they provided.
Juan, the property manager gave me "outstanding" customer service. He resolved my concerns in a timely manner. His professional demeanor and kind personality was like a breath of fresh air. Juan extended his professional resources by scheduling a pick-up of items to be dumped. Also, he stayed beyond his 5:00pm closing to complete my transaction. I highly recommend this Public Storage location to everyone who wants "outstanding" customer service.
Margaret called to tell us a space was available at a good price since we were renting for a non profit. She explained everything and made it easy!!
This is a very nice facility. Margaret is a pleasure to interact with. I dropped off a monthly payment in person and she handled it efficiently and pleasantly.
Rented a large unit on the first floor with no issues. When I misplaced my key for the lock, it was easy to replace it. Everything was clean, dry, and they added rat poison. Also, when the light went out, they replaced it quickly. Recently moved to another smaller unit and this transfer was really smooth. I got a refund on the part of the month of the large unit I didn't use. Margaret is very efficient, made sure that everything was working, and explained all the details of my recent transfer. The units are clean and bright. I do wish there was a light in my smaller unit. I'll bring a flashlight next time.
Mr. Chris was very helpful to me, he's really a nice gentleman (smile)
Margaret was great! Very helpful! I am very happy with my storage unit and also with the customer service.
I had a refund issue regarding the insurance that "is a requirement of the rental agreement" that the staff were unwilling to assist me with because it was not within their control. As someone who works in customer service, I would say this is as bad as it gets.
Fast and efficient service. Marshawn was very patient when setting up my storage and I will definitely be returning again.
Great customer service and great experience. The property managers were very helpful and knowledgeable. They did an excellent job getting us setup with a short term rental while our house was being remodeled. Kudos!
Yo rente un espacio hace tres dias ,marshann la mujer que tuve la suerte de que me atendiera fue muy amable ,el ingles que hablo es limitado y ella ,fue muy paciente y tuvo buen humor al atenderme ,me trato muy bien y fue muy clara en todas las preguntas que tuve .y el espacio tal como lo queria .grande ,cercano y varato , gracias .
Really great service. Took fabulous care of me.
My brother and I came in today in need of a storage space. We walked in and were immediately greeted by marshann even though she was assisting another customer. She wrapped that customer up and began to provide us with an exceptional customer service experience. She was great help.
Very professional rep, Margaret, working in the office, quick and efficient in getting me set up with a unit and working through the administration. Premises are clean and well maintained. Would absolutely recommend them to others, never had a problem with this site.
Margaret was very helpful with my brother Lonnie Smith. I had difficulty with registering him; She walked me through it. The facility was clean and had security protection. The unit was large and was discounted online, Choose this facility,
RIP OFF ARTISTS. I rented a 15x5 space online. I knew it was in a seriously sketchy neighborhood, but it’s not that unusual for the storage lockers to be out by the crack dealers and mobile home parks. When I came by in person, they jacked up the price for “mandatory insurance” that they don’t allow you to opt out of. They will also charge you $20 for a simple padlock if you don’t catch it on the invoice. I was a little annoyed by this, but needed the storage space, so OK. They gave me my lease agreement, I paid two months in advance, and I was done. Then, when I went to the locker, it wasn’t 5x15. Most of the space in the room was taken up by some huge piece of building-related equipment and ducts — the usable space was tiny, about 5x5. I went back down to the office and explained that I actually needed the space I had paid for, not one that was a third the size. The manager said she had another space she could substitute, which turned out to be a bit bigger than the original one. She was in a hurry to leave, so she crossed out the old space number on the rental agreement and wrote in the new one, and initialed the change. I moved my belongings in that evening. The next day, I came by to put some more things in the locker and there was another lock on my space, preventing me from getting into it. I went to the office and they said that they had locked the space and I wouldn’t be allowed to access my belongings until I signed a “new lease agreement.” I looked at the new agreement and ITS PRICE WAS DOUBLE THE RATE. I explained that I already had a lease agreement, and that I wasn’t going to pay twice the rate we had agreed on for the same space. They said that was the only way I could get my belongings. So now, I have a lease agreement from them, and I paid two months in advance, but they are shaking me down for twice as much money by denying me access to my belongings. I have to involve the police and courts just to get access to my own possessions, because this place is run by con artist extortionists who rip off their customers. STAY AWAY.
Margaret is awesome!
We were checked-in by Margaret, the manager. The process was very quick and simple. Facilities are clean, and they're right off the freeway so it's hard to miss. Would recommend!
loved it. Staff is friendly and efficient. Great experience.
I received excellent service from Margaret, I only had 8 hours to move out from the dorm at Stanford University and she waited 10 minutes after closing in order for me to accomplish this. I will always go back to this particular public storage location.
Wonderful service. Margaret bent over backward to meet our needs.
Margaret was extremely helpful! She was able to answer all of my questions about the unit and made the entire process hassle-free. Definitely would recommend. Also was able to pick up some boxes here for when I need to store my things for the summer.
Had a great experience. Everything was as expected pricing is phenomenal. Thank you.
I have my storage unit here and when I went to move out I needed boxes. Margret in the office was such a help and I got a great deal on boxes, she also gave me lots of advise to make my move easy
I visited the Palo Alto Public Storage while Margaret was working. She was always very friendly and extremely helpful with answering all my questions. The property was always clean but I was truly impressed by how clean the bathroom was. I would recommend this property to anyone.
Very happy with the facility and the staff. Margaret was exceptionally helpful, took care of the paperwork very quickly and was a nice, friendly person. The hours are far above average and the location is very convenient. The rates are very good, but be aware that you will be required to purchase insurance for at least $9 a month (that covers $2000 value)
I came to help a friend moving some things to his unit and was very amazed with the way the property was well kept and the cleanliness. It was very easy to access the property and the staff also was very helpful and was very friendly. :)
Margaret was a great I would recommend this property to anyone I know. The property was clean and secure and I would definitely rent here again.
Nice and patient customer service! Was able to accommodate perfectly for my schedule and helped explain everything about the unit. Would definitely recommend.
Excellent costumer service. Margaret very professional . Five stars
Margaret provided Great service
This location, is very professional and nice. The place is also very clean, my unit has been here for over a year and recently I removed alot of clothes and boxes. The only thing that came out of the clothes and boxes is what I put in the boxes and the clothes had no unwanted scent or smell. That's impressive !!!!!!!!!!!
Margaret has great customer service skills. She was very nice and honest.