Public Storage Self-Storage Units at 1602 15th Ave W, Seattle, WA

Less than a year ago (February 2023) I rented a 10x5 foot space for $40 a month, I just got an email saying as of January my rent is $110. They have increased my rent every other month as well as adding new insurance policies and other fees. Do not rent from here. They will take advantage of you, which sucks because the facility is nice and well taken care of, but not worth it at all.

Rip off prices $$$

Shalleena went above and beyond to help us find the right storage unit. Commuting back and forth from storage units to her office! She showed us different units until we found one that suited us. She is a prime example of the ultimate customer service.

This place was a good place to have for storage up until public storage took over. We paid our bill 1 day late and went to access our belongings, and they had changed the lock and no one was available to speak with about it. Then a month later, bill paid on ti.e, we went to access our unit again, and this time they cut off our personal lock and put in another cylinder lock that we do not have they key to, so once again, can not access our storage THAT WE PAY AND ARE CURRENT ON PAYMENTS for, and once again, no one is available to speak with or to get us into our unit where our Belongings are. Also when it was self storage, a code was required to enter building as well as to access your units floor on elevator, now once in the building, you can go to any floor you like without having to use a code. So units are no longer nicely secured. Anyone can access anyone's unit where there personal belongings are, the employees, remove locks and switch to locks the unit holder doesn't have keys to whenever they want, and there is no support. This company public storage that bought out self storage is a disgrace and very unprofessional as well as lacking professionalism around keeping people's belongings ngings secure and accessible. Our bills are current and we have no outstanding balance, there is no excuse for destroying ng and removing our 💻 nal lock that we paid for as well as changing. Cylinder lock to one we don't have a key for so we can not access our unit. This is not ok and very unprofessional. If you are thinking about purchasing a unit at this facility, I urge you to rethink and choose a different location as at this facility, your belongings will be very unsecure, and at anytime you may not have the ability to access your belongings you pay the facility to keep safe. This facility is VERY BAD, VERY BAD, VERY BAD. If you want professionalism, security, access, and piece of mind , then this is definitely not the facility to give your money and business to. I wish I would of been giving the opportunity to choose when ownership changed, but it became public storage with no advanced warning or information, we were just told one day it was now self storage and she never, nothing has been professional or secure or accessible as well as no access to support in resolving issue. Anywhere is better than here. Take care.

I waited an hour for my appointment and nobody showed up and the office was closed

I arrived on time for my appointment and waited 1.5 hours to check in for a unit and no one showed up to check me in. I called customer service and they said the manager would come in 5 minutes and they never did. Stressful and horrible experience. There’s also a whole homeless encampment right behind the building so no wonder why there are so many break ins. I advise NOT using Public Storage.

My location in particular has gone through ups and downs because of its past company wouldn’t fix things and even the merger with Public Storage hasn’t changed things much but what I like about the place is that we have a new app from Public Storage to get in and the things that have been kept in storage were never stollen, there’s climate, and carts to help move all your stuff.

More affirmation of thief from Public Storage. The company will not give you visibility into the camera footage without a police report, and they will not do it anyway. Very shady business. Almost half the contents was stolen, this is not something just 1 homeless person could have taken. Do not use it. let the business go out of business. I beg you! (Note: They went in and flagged my review as false, so just imagine how many more negative reviews were removed!)

On many occasions I have tried to come in and nobody in the office. Longest wait time was an hour and nobody came to the office. This all has happened when the company is supposed to be open.

While Vic at the store is great, the management and customer service is the WORST I've ever dealt with. My rent was increased after 3 months, with no intimation whatsoever. I had auto pay setup and for some reason, it didn't work in one instance (while it had been fine for the past 5 months), and my rent became overdue. As soon as I received an email about the pending rent, I walked up to the location to ask on what exactly was the problem and they mentioned they had no access to it on why it didn't get through and had now added a late fee to it (still not bad). They told me to reach out to their regional manager who'd have the details on what happened and could probably help. Called the guy multiple times through the week, leaving multiple voice mails, yet no response, until I went to the location again. I had no access to my storage unit all this while (understandably, since the rent was overdue, but hey, a week is a decent enough timeframe to respond back). Finally, went back to the store, and they made me speak to their Regional Manager for WA and CA locations, Bob, and hands down I've not spoken to someone this rude in a long time. He kept on arguing and was just focused on money. No respect whatsoever for me trying to reach out to understand what was going on with the auto pay, the rent increase etc. Learnt that their rent increase notification process is pretty straight forward. In his words - "We send a letter in the mail and just assume you got it. We have no way to track and it's not our responsibility. If you never received it, I can't do anything about it and it's not my responsibility". Ended up paying the rent + late fee (I was anyways there to pay rent), and making the decision to move out, because there's no point being there after such a bad experience.

This place is huge. It’s a little unnerving for me going into the huge unloading bay; It reminds me a little too much of being booked into king county jail. The good news is your stored possessions will be just as safe and secure as they would be in jail.

Hey everybody check it out come down to Simply Self Storage and holler at my boy Jessie I'll holler at the night supervisor I forget her name because that night was one hell of a night a lot of things took place and she was more than patient so you guys come down here and store your things I promise you you will without a doubt have a great experience the customer service is off the chain

I walked into this place and was treated perfectly and quickly and I got a car storage and regular storage and I couldn't be any happier. There is literally no other place I will leave my stuff in Seattle. It was easily the best experience I could have ever expected.

This place is NOT SECURE and employee not helpful. We used their cylinder lock and the unit was broken into while the lock was intact. SELLING FALSE INSURANCE This facility sells insurance policy and mis-represent that insurance policy covers theft. We filed complaint with WA attorney general office against the storage facility, and complaint w insurance commissioner against that policy they sold. They first gave a bs reason that we cannot see the surveillance footage because company policy. Another phone call later, the reasons became he does not know how to operate the camera and we need to follow the procedures. Suspicious that their own employees may be the ones did the break-in!

Awesome facility and great customer service!

Ken and Vic were super helpful. Ken walked me through the facility, talked about how pricing shifts a little as the seasons change so I’d be informed and not surprised and both were knowledgeable and professional. This may not matter to you, but we laughed a lot. We talked during the sign up process about the city, and our families, and we laughed a lot. To me, that was priceless. Great guys. 100 percent I’d recommend the business and the staff. New review- 7/5/2023 Ken helped me secure exactly what I needed. He helped me correct my online rental which I made some mistakes on, and got me set up with what I really needed. He also saved me money in the process. When someone is competent, helpful, authentic and kind, along with be professional and pleasant, we should let others know. That’s what I’m doing here. Thank you Ken, the experience was like a blessing this morning. I’m happy, satisfied, and honestly appreciative of your outstanding customer service.

This place is basically a scam. I signed up in December for a rate of $37.50 a month. In march my "introductory rate" was dropped and I was charged $65 the next month $68 after that and now in only my 6th month renting a unit my rate is $78 a month for the SMALLEST UNIT. Competitors in the area are more money upfront but don't steadily increase the rent monthly with no notice. Don't trust this business they are just stealing your money.

Bait and Switch, beware! I rented a unit with them in January before leaving the State. After three months the rate I was sent a notice saying the rate would increase by $35 in a month. I called and spoke with the office, also the same man I rented from in January, who claimed the rate fluctuated monthly and they could increase the price as many times in a year as needed. Clearly I was not told this when I rented the unit or I would have rented with another company. When I politely asked for the legal departments number he provided a number for his DM which turned out to not work and appears incorrect. Attempting to locate someone to speak with about this matter, however, there appears to be nothing online. Needless to say I would NOT recommend renting from this establishment.

Great location. Awesome staff (shout out Victor!!! He’s super helpful). The units are clean and easy to get to-accessible through car garage. They have a lot of deals on pricing and units

Victor was incredibly helpful and took time to answer all of my questions. Place is well maintained and feels very safe and secure

Awesome friendly staff, consistently clean and well maintained, honest & fair rated. My favorite storage experience!

It was a clean spotless place and the employee victor was very helpful

Unfortunately I have to give this facility one star. When we moved in, over two years ago, it was five stars. And again last August I would also give it 5 stars. Something has changed for the far worse since then. We arrived to find our very secure disc shaped lock was cut, the door latch was pried apart. Clearly someone tried to break into our unit. There were metal shavings on the ground. We have no idea when this happened. We had no contact from the company. We reported a week ago and have had zero communication about what’s happened, review of video, etc. nothing. There doesn’t appear to be regular walk-throughs that would catch and report such incidents. At a minimum I would expect a professional place would notice the damage and inform the renter. Amazingly our second lock saved the day and our unit was spared. I was shocked but not surprised to see the many other reviews about break ins. We dodged a major bullet to have our belongings stolen and gone forever. During the last week we have seen the main entry gate closed only once. We have been by every day to deal with this situation. Even early on a Sunday morning the big gate was wide open for anyone to walk in. Units on the ground floor are open to the world. There is evidence of people camping under stairwells. We have seen random people just wandering the hallways. People without the appropriate access codes, asking us to let them in. We did not let them in and we referred them to the manager. This is unacceptable. Carts used to be locked. That is no longer the case. They are now hard to find and during our week here we had to beg to get a cart. We saw people use a cart then not return it. Carts left on random floors are inaccessible to other renters. This is unacceptable. Without appropriate security, response to issues, and reaction to theft attempts, this is not an acceptable facility to keep valuables. I’m sorry that this happened to a place that was so professional to begin with. If you have a unit here please make sure you have a total of three locks, the barrel lock and two other locks. Additionally, make sure you are insured appropriately. The insurance offered is only $2,000. Alternately you may want to look for a new place if you want to have peace of mind.

Do you have a place in auburn WA or Kent WA

Vic was super friendly, overall it was a great experiences.

We came here for a 5*10 storage and the whole process was fast and smooth. Ken is super friendly, giving us a nice walk through. Highly recommended.

This place is wonderful! Ken and CiCi are always the nicest.

Great service!!! Such a nice guy at the front desk-all of my questions were answered and I was able to get to my unit shortly before close. 10/10!

This place is a sham. The security is so lax people sleep here! Even if tbey steal your things it doesnt matter because the staff dont care! Poorly run, half funxtioning site where the store manager randomly disapeara for hours! But you got their insurance right? Better hope you did! Victor is a scammer and one of the worst people ive ever met. Very disappinted.

I had the pleasure of working with Victor, and he went above and beyond his duties to get me taken care of. I highly recommend this business.

Great storage facility. Safe and clean and an employee who’s name is Vic did a terrific job in setting me up there. I highly recommend this place for all ur storage and moving needs! 👍🏽

Great customer service!

I definitely recommend this place for any of your storage needs. Victors customer service went above and beyond which made for a smooth and easy transition. Place was clean and well kept. Will be using this place for any storage needs in the future.

Vic was really helpful!

Nothing but a great experience here. The store manager Victor was more than helpful answering all my questions. I wouldn’t hesitate to use there services again. Would recommend to and boldly looking for reliable storage services.

Poor safety and security as well as overall customer service. Around Thanksgiving 2022 we started to see problems. The facility was getting dirtier and some units had break ins, Leaving one evening, the exit door was not functional at all. We had to make a turnaround in the loading bay. No note or email from management. Over the next few weeks, some days it would be left completely open, even overnight. Other times it would be closed. No communication from management. By January the exit door continued to be non-functional and now the entry door was broken causing everyone to park outside and cart their items through a small door next to the broken bay door. Again, no communications from management. We went to the office to not only get an ETA on repair but also understand if some sort of refund in rent was going to be offered due to the inconvenience. We were quickly brushed off by the new manager, Victor informing us corporate was issuing partial refunds and sending out an email to everyone. February rolled around and no message or credits on our account. We asked the front office again and were quickly brushed off saying any refund requests need to be sent to the corporate office. A phone call to the 800 number went nowhere and an email to their general inbox went unanswered. By early March the entry door was fixed but the exit door was still broken and now the elevator closest to our unit was broken. I called the front office again. This time speaking to Nathan, our unit’s floor manager. He was very nice and let us know he escalated our complaints to the regional manager, and we should get some sort of compensation and email back. A week later we got a letter in the mail saying our rates were increasing. We still had yet to hear anything from the regional manager. At this point we had enough and submitted our two weeks notice to vacate mid-month. On our last day we got a moving truck and purposefully backed it into the loading bay so we could exit out the entrance instead of turning around in the bay. We unloaded and cleaned the unit removing all locks. We went to the office and saw Victor, the site manager we’ve talked with before. I signed the move out letter and let him know we wanted a move out inspection before leaving. No apology or any follow-up to our previous grievances. Because everyone is charged the 1st of the month and despite leaving mid-month, nothing was pro-rated or credited for the full month paid. He asked if we were still parked in the loading bay, which we were and that our code would not work to leave so he’d have to let us out. He escorted us to our truck to which I reiterated I would like a move out inspection of our unit. No locks are on the unit and I did not want to be charged a cleaning fee or have something damaged in the unlocked unit. He said he would inspect it when he does his rounds later. I insisted we perform the inspection now. He rolled his eyes and escorted us to our unit. Saying nothing along the way, he quickly opened and closed our unit door, barely looking inside, and escorted us back to the truck. He then proceeded to the exit door. Miraculously this was the day it was fixed. I told him we can’t get out that way now because we deliberately backed in the moving truck because no one informed us the exit door was fixed after months. Victor was visibly annoyed by us and let us out the entrance. Closing our Simply Self Storage saga. Our experience could have been better if the facility communicated to their tenants and had better customer service. I can empathize when something breaks, like the loading bay doors, can be difficult to acquire replacement parts. But to brush us off and expect us to pay full price when basic functions fail is unacceptable. I can tell reviews are inflated and you’ll notice management only comments on 4 and 5 star reviews. If you are in the market for a storage place, shop somewhere else. Yes, prices here are cheap but as the age old saying goes, you get what you pay for.

Rasta bossman at the door is a straight G, knows what’s good

Simply Shady - given there are other options in the area, I would advise you to use another company. This is my second time using them, and either the first time was a fluke or they've just become very shady in how they withhold details about specific pricing, additional charges, promotions actually being a thing, etc The setup process was also a poor experience. The employee didn't want to show me all the available units, questioning me why I wanted to see different units that were in more convenient locations. He even asked me to just come back later when the manager was there, overall didn't seem to care to finish the deal that day, I had to make more effort than I was expecting to pay for the service.

Do not put your belongings in this unit. Half of our stuff were stolen and they didn't even notify us! We found out 2 months later when we returned to town. They do not have security at night and homeless people enter the facility all the time, especially when someone opens the garage door. Several other units were broken in too, apparently they accessed through the top of the unit that has enough space for a person to climb, cut the top wiring and got in. We filed a complaint and they only offered $2000. They were rude and helpless. We moved our remaining belongings to another place. Please trust me, stay away from this place.

New review after unit was broken into ------------------------------------- I have updated my review to 1 star after I found out that someone broke into my unit and stole some of my stuff. I moved out of Seattle temporarily and a few weeks ago had to go back for work. I went into the unit to leave some more stuff there and found out that there was no lock. When I opened the door I saw the mess caused by the thief (or thieves) and immediately realized that my bike, my acoustic guitar and my paddle board were missing. Also several boxes with shoes and handbags/purses. I spoke with the building manager immediately and unbelievably he acknowledged that they were aware of the situation since January 27th!!!!! He mentioned that they left us a voice message when they found out, which is not true of course. They put zero effort on contacting me. They also didn't consider putting a temporary lock in my unit until someone showed up, which means that my unit has been accessible to anyone for more than 2 months!!!! Unfortunately they do not have security cameras near my unit, only around the elevator area. THEY ARE NOT PROFESSIONAL AND NOT TRUSTWORTHY! Old review ----------- After checking some of the online offers from the website I went to the facility to see the units in place. I was given the tour by Jodie and she explained how everything works in detail. She helped answer all my questions and gave me a lot of confidence. I signed up right away. 100% recommended!

The location is great. Prices are good. Nathan has been very helpful. He is pleasant on the phone as well.

Went to here a few weeks back. Wanted a space close to home and affordable. Hard to find a location that meet both criteria. I met a Nathan there and he showed me several options. Still shopping around but getting close to making a decision. So far, I'm learning towards this clean place.

Nice facility, great rates, and Nathan was super kind and helpful!

Do not. I repeat - DO NOT rent storage from this place. There are plenty of options in the area, and these guys are super scammy. I was only here a few months and one of the gates was broken a majority of the time (this is a drive through space so it makes it super awkward). Also, they give poor move out instructions and then continue to charge you after you’ve already vacated the space - felt suuuper scammy. No follow up or notification. Not everyone’s experience might be like mine, but there are too many good options around to risk it. Go to Public Storage or one of the others just down the road.

Clean, well-lit, good temperature control, monitored, frequented by a lot of regular people. Couple of minor downsides. One is that the exit gate was broken for months. The other is that, sometimes, people were waiting to tailgate in. (They didn't look like they had storage needs.)

Clean, temp regulated, secure. what else needs to be said! Left my items in for almost 3 months and they were just as I left them. Nathan was very helpful with closing my account. Wish the gate hours were longer though.

Great facility, right in the city. Indoor loading/unloading is nice.

Great hours open till 9 clean places no problems

It’s been interesting watching this place go downhill over the last two years. While the prices are great and the building is new, there are better options out there. From the lack of working garage doors (including being left open overnight at times) to the lack of basic cleaning of common spaces, this place is certainly the worst of the newer storage facilities in Interbay. Sometimes you can’t find a cart because too many are stolen or misplaced. Sometimes someone on foot runs in through the exit door when you leave. Disappointing. After two years, I’ve left because I don’t believe the management cares about the security of my property.

Used to be good, but prices have risen while maintenance has suffered. Sometimes both doors are broken, one of them has been broken for almost a year now. No compensation. No apologies. Nothing.

I have a very good overall experience with Simply Storage, certainly much better with other storage places I've used. They're very professional and pay attention to detail.

Nathan’s the man! Great tour of units.

Great service, very helpful staff

I just moved to Seattle from Wisconsin and was looking for a storage unit. Nathan was helpful through the entire process - getting an appropriately sized unit, lease signing and getting a tour of the facility and unit.

Great facility when it first opened but has been going down hill over the past few years. -Exit door has been down for months -Elevator smells like urine -Dead flies on elevator door -Combative staff when asked about door being fixed

Had a really great experience working with Jodi Whitney at Simply Storage. She transferred our storage from one unit to next and took time to get us the right unit we were looking for. There was some confusion because one of the units was unexpectedly taken, but she handled it like a pro. Great storage place! Convenient, clean, easy access! UPDATE as of 1/15/23. The back door which conveniently allowed storage renters drive into the facility and out the back has been broken for an unacceptable length of time. The front door was broken too, but they were able to fix that relatively quickly, although it was very inconvenient during the time it was out of operation. I understand that it is not the company’s fault that certain drivers (probably with large moving trucks) have cause these issues. This should never of happened in the first place. This is not the fault of the people who work the front desk.They’re considerate and helpful. Let’s hope that the parts arrive soon to repair the broken back door.

This storage facility started out great. However the price for the unit rises constantly. The Exit door has been broken for months and now the entrance door is also broken. To get your stuff in and out you have to use a small side door and park outside in the parking lot. Things here are constantly broken. I have tried to contact the facility itself multiple times over the past couple of weeks as well as their corporate office. I have not received one call back or follow up. I have also stopped by in person during operating hours to speak with someone and there hasn't been anyone inside. The people renting space here deserve a rent reduction at this point. Things have been broken for MONTHS. Broken things happen but the amount of time things are left broken and unaccessible have gotten out of control. I hope leaving this review gets someones attention and I can speak with someone other than the third party company trying to sell me additional space.

Thanks Jodie

Jody was great!

Jodie was great!

Jodie at simply storage Interbay has been a wonderful employee. She has gone above and beyond with customer service. She’s a delight to work with.

This is definitely the best storage experience that I have ever had. That gal Jodie was so patient and kind when I didn't really know what I needed to begin with, but she was so helpful in figuring out the best size for me! I will definitely be referring her and simply storage to everyone I know. In the past I have had nothing but problems renting storage units. But Jodie made it all so simple and pain free. I don't have to go home feeling like I was tricked or taken advantage of like I have in the past with Public Storage on multiple occasions. This time Jodie helped me get exactly what I needed for a great price and nothing more or less. I am so grateful to her for her patience and helpful attitude. She made the whole experience like I was just talking to my best friend. So easy and even a little fun, I must confess. So thank you once again Simply Storage, it's like a whole new storage experience.

Thank you simply self storage with the help from Jodie getting me in the perfect size unit for my needs I would not go anywhere else very professional

Jodie and Ally were awesome! Very helpful and easy to deal with. Would recommend this Simply to anyone that is looking!

Great customer service. 10+ stars Jodie & Ken helped me

The team refuses to fix the exit door and there’s been a communications failure in their elevator for months that they also refuse to address. Poor management. The reviews are fake.

Great place for storage and excellent staff! Vic is always the best!!

Convenient. Clean.

Jodie is one of a kind she does excellent work.

Leaving the area for first deployment and my wife is moving back home during this time so we went by to see about a storage unit. We were greeted by an employee named Vic. He took the time to help my wife and I with pricing and recommending a proper sized unit based on what we had at my apartment. I’d recommend to anyone in the area.

Victor really helped out big time, made this storage nightmare as simple as 1+1.

Super smooth and easy. Very friendly interactions setting up our storage unit! Thanks!

Jodi was nice and it's a good location. Please fix doors that don't work.

Absolutely AMAZING customer service from Vic! He helped me figure everything out and was very charismatic. I was pretty much in and out and it was stress-free. And I was having a pretty stressful day and was really anxious about this since I've never done it before but having this go so well gave me a lot of relief! :D

I rarely write reviews, especially negative ones, but our experience was so abysmal, we had to. Yesterday, we set up an appointment to come in today "between 2-3" to tour a unit. When we showed up at 2:30, there was a sign saying that no one was there and to come back at 3. We called to confirm and mentioned that we had set up an appointment. The staff member who was sitting right in front of us through the glass door proceeded to ignore us through the glass for 5 minutes, and then he eventually came over and told us that it was his lunch. We understood and returned 30 minutes later only to have the staff member be extremely rude and short with us. He said two things during the entire encounter of viewing the unit, "why are you here" and "so are you going to get it or what." He did not answer questions about the unit or explain anything additional about the facilities. We came in fully expecting to rent out the unit due to the great reviews online and fair pricing, but the experience was so bad that we gladly drove down the road and paid more per month for better service.

Fair price and efficient process.

Nice building, easy access, and newer units. The team there is great too. Ask for Ken or Jody. Cheers!

I just love this place! Drive In & Unload & Load where it is DRY! Ken & Jodie at the Front Desk are the Best & Don't Laugh at me when I have to ask what's my unit # again & how do I input the code...

Jodie was cool, laid back, and professional! She is a rockstar. I got 2 units and very happy with the service so far.

Very well managed and seems secure!

Clean, easy access and seems to be a well thought out design.

Jodie is the best

Jodie Whitney is great!! Love this place.

Very professional and helped me out a bunch and Jodie was awesome and so was Ken with helping me get setup

Jodie doing well jobs.

Had public storage before, in a couple of years they raised the amount over $100 per month from when I started renting storage there. Simply self-storage however seems to be the least expensive storage facility I've been able to find in this area, and though the price did jump about $40 recently, it's still far less than I was paying at Public Storage even though I was renting a 10x10 at PS and am renting a 10x18 at SSS. Another advantage of SSS over PS is the availability of a restroom during office hours, the access to storage expands before and after office hours, there is covered parking for those with storage access, and all of the office crew that I've encountered (4 so far) have been helpful and friendly; and I see them occasionally as they walk the facility or in the office. Office crew is easy to get a hold of and the one time I entered the facility and found the elevator non-functional, I was able to get a hold of them immediately via the intercom outside the elevator. There are four elevators (that I'm aware of) to access storage facilities, which guarantees if one goes out there are three others still available for use. Access into the covered parking and elevators require personally assigned codes to enter. At the time of this writing, the exit for vehicles is non-functional So when either has to turn around by three-point turning, or back into the facility parking... but as I work security in a high-rise building in Seattle and our loading dock is awaiting a part to repair it being able to lift and lower, I can say that ordering and receiving grill parts takes months sometimes and not due to anything the storage facility is involved with; that's completely on the part of the place the parts are being ordered from. But when it IS working, I've had absolutely no problems with the entering or exiting. I'd have to say personally that I'm happy with the facilities and highly recommend them.

Jodie is amazing she definitely was super helpful with finding me the perfect unit! I cant say enough good things about her! Ken is also super cool they both were professional and kind made me feel good and happy to rent with simply self storage thank you guys your the best!

Very clean and secure. Easy access. Thanks Allie, Jodie and Vic!

Had a easy time getting a storage with the help of Jodie, Thanks!

I can’t say anything except … that Jodie lady that works there is the most hard working little lady I have met in years! She was all alone in that place and handled all us customers swarming her like a champ! She was all smiles ! Good job Jodie !!! And thank you for your help!

Walking in meeting this young man and talking to him gave me the assurity that I was making the right decision on storing my valuables here. Thanks Vic Henley and keep up the good work!

Great experience at 1602 15th ave W Seattle Wa 98119 . Jody whitney helped me and answered all my questions very knowledgeable!

Jodie Whitney is a very sweet nice person. Very informative and communicate well. Easy to help. Understanding and compassionate. I’m glad I got to have her there.

Victor was incredibly helpful in our search for a storage facility. He was patient with the questions I had, and able to answer each one with professionalism. Definitely recommend working with him!

Came in the other day and got such amazing help! I think her name was Jodie? She let me know everything I needed in looking for a storage unit and look forward to coming back to open one up with you guys! Thank you so much !!

Victor was a HUGE help and made the process from start to finish super easy!!!

Jodie was super helpful!

Jodie was so helpful and the process was so smooth! She even helped me pick out supplies I needed and helped bring some of them into my car. She was so wonderful and informative. I felt confident with the storage space choice I made with her excellent customer support. Thank you!

Building looks nice, but don't be fooled. Exit gate is constantly broken and security is lax. My unit was broken into, and the management refuses to give any detail as to how it happened. $15k+ worth of stuff was taken, which would have required several trips up and down the 'secure' elevator with several cameras.... yet, they have provided literally zero information to help with the police investigation. Also, I know for a fact that at least two units next to mine were robbed as well, so this points to a larger issue that they seem to be wanting to cover up. The 'insurance' included in the price is a total joke as well, with a $2k limit. And the regional manager straight up stopped responding to my emails for updates. Totally unprofessional- I highly recommend finding a different storage company.

Very considerate and helpful

Quick and knowledgable service, clean and spacious storage spaces!

Friendly call about a unit I reserved. Jodie was pleasant and motivated me to come in the same day for the paperwork. So far it has been a good experience. Would recommended to friends and family.

Jodie was extremely helpful and very nice. She was professional, and answered all of my questions. A very wonderful experience

Jodie was great at Simply Self Storage on 15th. Not only prompt, but she was so friendly while helping me with all my questions.

Renter beware: this place looks brand new and secure, but it’s a facade. Our storage unit and another that adjoins it were both broken into—the thief/thieves having more than ample time to pilfer through boxes and sort out what was valuable and what was not. It’s clear that whatever “security” may exist in the building isn’t actively monitored. The company itself effectively told us “tough luck”, though the incident occurred through no fault of our own. If you do decide to rent from this place, be sure to attach an additional lock of your own beyond the “secure” one they’ll make you buy. You’d also be wise to forego their high premium, low coverage, insurance and get your own renter’s policy through a reputable insurer.

Signing the lease for the unit was quick and painless. Facility is clean and well organized. I worked with Jodie who was absolutely great and gave me a walkthrough and explained everything I needed to know. 10/10.

Helpful and knowledgeable employees. Clean and well maintained and never felt there was a security issue. They were very slow to repair a damaged door to the exit, which was very inonvenient but may have been out of their control.

Jodie was so helpful and friendly as we moved out of our unit, renting, storing and moving out was exactly as the name suggests, simple and safe.

Special shout out to JODIE for taking such great care of me. She went way out of the way to make sure I had everything I needed and my stuff was safe and secure. Can’t say enough great things about her effort and attitude and willingness to make sure I was well taken of.

Jodie helped me with my storage unit recently and I really appreciate her help! Especially with the mishap of my double reservation, which turned out my original one was a much better deal and she called me to let me know. Otherwise, I wouldn’t have known. Thank you so much for your help! She’s very friendly, professional and was a great help during my time there. :)

I'm giving a 5 star reveal because of The employee Jodie. She was super patient with me And she listened. She's very communicative And good at what she does. She made me feel comfortable And Jodie put a smile on my face.

Jodie is amazing …Very helpful friendly clean great price I couldn’t have found a better place I feel safer for my things! 100%

Great facility. Victor did a wonderful job at getting me squared away w/ my unit space. Thank you, Victor!

Victor is extremely helpful. He's quick and efficient. He made the whole process very easy for me.

Great Place So Far

Had a rougher patch recently during the great resignation as they were short-staffed, but overall have had a great experience with SSS. They are well designed as a facility, modern, safe, and convenient with lots of room to get your car / truck in, lots of carts around. Good tech, sufficient portal functionality. Be aware that vertical clearance is 12'6

Ken was very friendly and helpful.

Very kind and professional manager, easy to get set up, pay, get a lock, and store our things. Place is medium temp, not too hot or cold, also was extremely clean and secure.

Great help!

Jodie was a huge help and got everything figured out for me so quickly! Really efficient and friendly service!

We had a great experience at Simply Self Storage. After contemplating a few storage spaces, we finally zeroed in on this one after visiting the facility, as the space was clean and looked secure, as well as they let you reserve a unit for a couple of days before you can book it. Must say, interacting with all 3 agents at the front desk was equally pleasant. Moving in was quick and smooth, no hassles. On the day of our move, we were assisted by Jody, who did a great job helping us with accessing our unit, showing us around and being there any time we needed assistance. She was very patient in helping us change the access code to our unit at least thrice on the same day 😃. Definitely, the easiest and stress free part of the moving was Simply Storage!! Thank you Jody!! Great customer service!

Súper clean. Very friendly and fun staff. Jodie took me on a tour to show the facility :)

Spoke with Jodie about renting a unit for my daughter, she answered all my questions and she was very helpful.

Super clean and well maintained. The gentleman that helped get me sorted (Ken) was chill and well informed. Overall really smooth process to get set up.

Stopped by Sunday just to look at a space, really appreciated the service from Vic & Jodie, it made choosing to here an easy choice. Signed up in the spot! Great job & recommend them & the storage spaces!

Poorly managed. This location has multiple doors that do not close all the way. In addition I have found the door to the outside has been propped open with various items during some of my visits. The combination of these 2 doors allow open access to the units from the outside. The doors that don’t close have been in that state since I moved in 4 months ago and the local management still has not addressed the issue. Note their office staff is nice and they offer competitive pricing initially but after 3 months, your rent doubles.

Jodie was extremely helpful in securing a spot for our storage needs. The two gentlemen in the office were also friendly and helpful. Would definitely recommend this place.

Jodie is so friendly and thoughtful. I love this place because it is clean and sfe, especially the people here are very professionnal.

You must have a credit card on file to rent a storage from this place not good for a person on a fixed income that place sucks find a better place to store your stuff and cheaper👎👎

Vick did a great job of helping us out. Easiest storage facility I’ve ever worked with. Great rates, clean facility, great customer service. You can’t beat these guys!

Ken was incredible in helping me get a parking space! So friendly and helpful. Good facilities and great staff.

I called the company to inquire about possible storage plots. Spoke with a woman, Jody(?). Amazing customer service and definitely answered my questions to the best of her ability. I will be using this facility to house many of my vehicle relics just due to her positive and upbeat personality. Definitely one of the better storage front staff I've come across.

Cleanest storage facility I've ever seen. Very friendly and attentive staff.

Awesome place clean helpful also wonderful people who know just what customers need

Decent self-storage, but barely. I switched over from a nicer chain (west side s.s.) where I realize in retrospect I was spoiled. The unit was fine but had only a chain-link ceiling (nicer/higher security units have 5 solid walls). And at every turn there was some little thing, especially with customer service. Like once, due to a miscommunication (partly their fault, partly mine) we missed a bill, but the crazy part is I didn't find out that they were in the process of *seizing my unit* until I tried to get in one day and my code didn't work. At the previous place I would have gotten a quick call from the manager before it got anywhere near that. Similarly, they have ludicrously annoying rules about spouses sharing units (which they claim is due to liability/custody in divorces but again is not a thing elsewhere). Similarly, they have a stack of carts but most of them are chained up most of the time (?). The carts are also very small - think, flatbed shopping cart. Similarly, if you want to use your homeowners or renters insurance, rather than buying theirs (a common practice and good way to save the $15 bucks a month they want) they will look at you like you are from Mars, then demand weird, obscure paperwork. Compare that to West Side, which actually suggested it as a way to save a few bucks, and just needed a copy of the policy. On the upside, the place is clean and when you call you get a real human being in the actual on-site office on the phone - neither of which should be taken for granted. And the people at the front desk do do their best to help you, even if they are trapped in the bowels of a giant corporation. At the end of the day, would I rent from them again? Yes. Barely, but yes. The little things are annoying, but they are also pretty economical, and from everything I hear they're still quite a bit better than Public or some of the others.

BEWARE! Fraudulent service, poor customer support, zero satisfaction. I sent a cancellation notice and emptied the storage unit, got the lock out on the last day of the month and checked out at their office. They told me everything was good. However, they still charged me the full amount on the first day of next month. I called to enquire about it, store employee said he can’t help and asked me to talk to his manager. I called next day and the manager said I still had the lock on the first day of the month. I asked her to provide a proof but she didn’t have anything. She confirmed that I never visited the unit after last day of previous month from her records but somehow I came in the next month to take out the lock. She told me it was possible to enter the building, take an elevator and go the unit without getting noticed. This is the type of security that they have, manager is acknowledging that anyone can access any unit without the security code.

It is the best experience!

Ken & Bob are great. Great place outstanding service!

Luis was prompt and very friendly through the entire process. Would highly recommend this facility to anyone in the area.

Luis was rad

Luis did an amazing job of showing me the facility and breaking down the cost of everything. Location was much nicer than previous storage unit with a different company. Wish Luis was a permanent member of Seattle location so others could work with him! Highly recommend!

I'm so glad I came here. A couple of months ago I found out I would be moving to the Seattle area for work and I needed to put my things in storage while I was looking for a place to live. Allie has been so helpful in making the stressful process of relocating a little easier to bear. Thank you!

Highly recommend anyone to store here !!! Allie is amazing! She is helpful, professional, and works hard to keep the facility clean. I know that anyone in my family needs storage I send them Here!!

Really nice, facility was clean and pleasant, made all the better by the person helping me, Allie. Super friendly and knowledgeable, honestly made my first storage rental a lot easier. Will def. Recommend if my friends need storage.

Amazing customer service I really my time here Allie and Ken are amazing even Chris and Luis that work here these past four weeks are amazing keep up the excellent work

Ken at the internet location was great! Fast and helpful. The process overall took 20 mins and the move in process was helped by large lobbies, smooth elevators and good lighting.

I recently rented a storage unit and Ken was extremely helpful and friendly. He is a bright spot of genuine connection and customer service in the usually cold and distant Seattle. I rarely write reviews but felt the need to call him out for his great work. Storage is not very exciting but he made me walk away with a smile. Just started using the storage unit but it’s a good deal and seems clean and secure (and what more does one really want/need in storage).

The name says it all!

This location is very clean. Very courteous staff. Thanks Ken!

This is a test

I come here often with my partner who is a tenant and the staff are relatively friendly, I’m a little perturbed by the fact that everytime I have gone into the office space that they always seem to have a camera pointed directly into our car it definitely feels like a slight invasion of our privacy but it’s whatever.

Very friendly and affective staff. Impeccably clean. Very affordable price. All the good stuff!

They are so helpful and willing to work with us.

Smooth transaction! Donovan went above and beyond to show me around and explain everything in detail. Definitely a great experience!

Just got my second unit here, super satisfied, friendly people 😊

Great, friendly and informative staff

Used this storage unit since 2019 when it had just opened. Its by far the best storage experience I have ever had. I sadly have to move and ended my account with them. The bar has now been set for all other storage units. This location is clean, secure, easy to access, and you are inside when you are loading and unloading. Key in Seattle for sure. Its well located near Pier 90/91 and easy to get in and out of it. There are other stores near by that are useful when you are moving Uhaul up the street, UPS not far, and a gas station adjacent. The staff have been super friendly and always responsive via phone or email. The billing process has also been fantastic. If I had any complaint it would be the lack of trash cans but I get why that would get outa hand quickly. Thanks Simply Self Storage! You were a bit part of my last two years.

Very clean, friendly, and VERY easy to do business with! Will definitely rent space here again in the future!

Amazing service!!!

Really nice storage place. There’s a parking lot and there’s also the option of rolling into a garage section after inputting an access code so you can more easily load stuff into your car. There were plenty of carts to help move stuff and the elevators were plenty big. There’s also an access code panel to use the elevators. There was no real issues with this place, plenty of lighting, no pests or dirt, neighborhood isn’t that sus and feels safe. The entrance is in front of the brown bear entrance btw. Storage units themselves are large spaces, enough for an apt move unless you’re an absolute hoarder. They are locked with your own locks but I think they can be provided I believe.

From the start, the Interbay store - 23500 1602 15th Avenue West, Seattle, WA 98119 was the best experience. I'm in the midst of a stressful move and Nomi was the best! So kind, patient, resourceful! I work in healthcare and sadly I see many folks w/ zero work ethic. Nomi?? not the case! team player and always goes above and beyond to help. I also worked w/ Allie, another treasure!! Sincere pleasure as well!!! Because of Nomi (and Allie too) I highly recommend this facility!!!

I did my research and chose well. This place is truly great. New building, clean, easy to access units, amazing staff, and well secured. I’m honestly going to miss this place but glad someone else will experience the same thing I did.

Great employees and excellent service in a friendly atmosphere!

We used this facility for 6 months and it was super easy! Convenient system and very safe. Reasonably priced and in a great location right on interbay! Highly recommend.

We had a great experience at Simply Storage in Interbay! From the second we needed the unit until we closed our account. We searched the unit online, and the staff was very helpful and available to show us the options they had. We got one of the “basement” units, which is amazing and drive up and warm and dry. Perfect! Height doesn’t fit a standard uhaul, but fits normal pick up trucks. It was a 12x12 and fit our 2.5 bedroom well perfectly. I wish I remembered the girls name that hoped with our move out. She was so helpful and made the close out process easy and smooth. The entire facility is extremely clean and new feeling and is extremely convenient. Highly recommend storage here!!!

Super friendly staff, very helpful decent prices and move in specials.

I had previously posted a review of this location that was based on misunderstanding and incorrect online info. The correct storage hours at this location are 7am-9pm daily. 24 hour access was not an option here in the past, nor with others I checked in the area. Also the rental cost was less expensive here than others I checked in the area. Again, location and access is excellent, and it is well maintained. sorry for any confusion from my last post.

Allie is fantastic! Helped me in a pinch. Can’t recommend anyone more helpful or any better storage facility!

Beautiful facility, great staff, would rent here again!

Allie was fantastic! Supper professional and helpful! Plus was able to answer ever question I had quickly and with detail! Go see Allie if you need any assistance with storage!

Clean units and fair rates. The staff was very knowledgeable.

Very clean facility. Easy access to units and the staff was very knowledge and friendly.

Danni is the very best.

Is the blue box for receiving payments?

Great place wish it were open later tho

If you’re in need of personal storage space, this is the place! I had a very pleasant experience & it’s truly a secure place with great people to help each time you come by. Justus was a great agent & my needs were met perfectly.

Super clean and convenient, and Nomi was lovely to work with -- understanding, conscientious, explained policies, anticipated my needs, and actually made my day!

I was quoted a price over the phone, got a confirmation number, then went down there 1 hour later and was told in person that the price I actually will be paying before fees is 20% more than what I was quoted an hour ago. With that out of the way, the facility is clean and the drive in load/unload area is a really nice way of doing things, especially when it rains. The building feels secure, and you use a unique code to enter and use the elevator.

Wonderful to work with! Great, clean and secure facilities. Super easy to set everything up and they let you reserve the unit and tour it before renting. They are also very easy to get a hold of if you have any questions or concerns.

Very kind staff, very easy check in. The facility is clean and well organized. Definitely the best deal available in the area. Overall highly recommend!

I had a truly seamless and delightful experience renting at Simply Self Storage in Interbay. The facilities were clean, air-conditioned, and bright. The entry always felt secure. Rates were reasonable, for both the storage unit and moving supplies. The entire team was helpful and friendly in all interactions. Would highly recommend this facility to anyone in the Seattle metro area.

Extremely easy to setup the rental. Very clean and secure facility, with easy access. Haven't had to make contact with anyone in person, but the staff has always been very proactive via email to make sure my needs are met.

Fantastic service was really easy to navigate with the help of the employees especially Konomi she is amazing. Really amazing service extremely helpful!

Just came here to say Konomi is the best!

Excellent service from the moment I walked in.. Was greeted by Konomi who was very professional and courteous. She answered all my questions to the fullest all while making my experience very welcoming and comfortable.. Thank you again for all your help.

Great place, friendly receptionist and a clean facility.

Good place seems safe

Amazing service at a cheap price! We got this storage when we went back home during Covid. The storage has very flexible hours and gaining access was easy when we came back. Highly recommended!

I need to call out Konomi, she went above and beyond to make feel informed. I was having a rough day and she was so patient with me when I was asking her questions and trying to form questions. I wasn’t sure how big of a unit I would need and she was willing to show me a couple units, let me know about deals they’re currently going through, what to expect, etc. stellar job that one. Highly recommend a tour from her. Self Storage in Interbay is very clean, seems very secure to me with coded garage entry. The elevators are large and padded, seems very quick and easy to me. Staff is incredibly friendly.

Great service! Facility is very clean and employees are very informed and professional.

Gureat place. Convenient location, love the drive in/ cover unloading area, always get extremely extremely safe with the multiple password points, windows in the hallways which was awesome, and superlative staff who you could tell were just nice people. I’m gonna go ahead and say the best storage place I’ve ever tried! Sad to leave it almost.

Friendly staff and very convenient to get to and from!

Easy to access and use.

I love it here! Also, it's so clean!

This Facility is extremely clean and up to date, the staff is more than friendly as well as understanding , and with four elevators it was easy to drive to any to load my units !

Today, I stopped by and the service I received from Alli and her manager was great. I will definitely recommend this storage units to my friends because, they are very clean

This was my first time renting a storage unit and was extremely pleased at how helpful Allie and Sana were in getting me all setup. They were great to work with and provided options that would best suit my storage needs. The storage units are clean and security looks to be good. The customer service was top notch and makes me feel comfortable using Simply Self Storage. Check them out for yourself!

This place is clean and well taken care of. The service was excellent and the staff were very nice and honest. I would recommend Simply Self Storage for anyone looking for storage space in Downtown Seattle!

The facility was clean and spacious. Easy to navigate and the carts were well maintained. The units themselves were easy to maneuver in. Allie was a great help and very courteous.

I've had to store stuff all over the world (goes with a very nomadic life). I did my research and could not be happier with Simply Storage and more importantly - Danni Blake. She made the whole thing quick, friendly and simple to understand. If you need to store your stuff - do it here!

The space was so clean and the staff were helpful and prompt. I would 100% recommend this storage unit to friends in the area. Thank y’all so much!

The cleanest and easiest storage facility I have EVER been too. In downtown Seattle this place is a rarity and if you are able get one here ONLY!!!! That was awesome, but what was also awesome was the service!~

Everyone here is incredible professional, quick and so nice! I left my keys while in town and they took care of me in the best way. Danny, Alexandra and Bob are the best!

Access hours are great. Security is strong, I feel my grandparents furniture is safe here. I highly recommend renting here.

The facility is nice and fairly clean [there was trash and an old shirt completely visible resting on the cage top of my unit]. To begin the customer service was good... but what they don't mention is that when you get stuck in an elevator at 9pm, no one answers the office phone or the after hours phone... so when you're finally able to get out, the people who couldn't help you before have no problem going over the intercom to tell you to leave before they CALL THE POLICE... Why would you threaten someone who is paying to use the facility and is obviously trying to leave? I will be moving my belongings out of this facility as soon as possible. I would not recommend this site or company.

Danni is fantastic. So helpful, professional and friendly.

Danni is very welcoming and friendly. The facility is very secure. I highly recommend for anyone that needs storage!

Great clean storage, very helpful staff.

My girlfriend and i are renting a unit here and its been fantastic. Very organized and clean. I feel that my unit is very secure and safe.

Danni was amazing! Thank you for showing me around!

I just had to deal with an emergency move after job loss due to the pandemic. I couldn’t fit everything in the vehicle and was absolutely gutted about possibly having to pay extra fees, after everything else that’s been so chaotic. Mid breakdown and trying to push everything into my vehicle I called and Danni answered. She eased my anxiety and was extremely patient. While I had so much going on and not as responsive as I should have been, she consistently was proactive and calling me in order to help me. I had so much going on, but she kept me a priority and showed me I mattered! I am so grateful, and I can’t imagine having a better experience. I completely recommend them, and if you can go through Danni, please do so!

Self

Dani and her team have been outstanding, so understanding and helpful through my first experience with leasing a rental storage! -Brittany )

Come see this location! It's clean and beautiful and it's like the Ikea of storage facilities!

I went in and got a storage and Laketa had wonderful customer service. No regrets with this location. Highly recommend. Thank you for the hospitality.

I went in there to grab a storage for my daughters things. i was in a rush and the girl was very diligent once she realized I needed it in a timely manner. Excellent customer service

I would highly recommend simply self storage to anyone looking for a storage facility. Very clean and secure. Danni was very helpful and professional, took great care and answered any and all questions I had.

Danni was SUPPER helpful and very friendly! Auto pay made my life so much easier! Suggested simply self storage to all my friends !😎

Danni is the best in the storage business! Can’t wait to see her again! :)

Best Place to Store in Seattle !!! Clean, Clean, Clean... Covered Parking Lane Concept is Amazing when Moving Items in Seattle's Rain...Zero chance of you or items getting wet. I am very familiar with using storage sites through out Seattle and throughout the Nation. In truth, I can't believe this type of Storage existed here. Danni, Manager, goes above & beyond !!! So grateful for this place, her & the rest of the staff !!! 5 Stars for Cleanliness & Friendliness

Danni is truly amazing. She answered all my questions and did with a smile and a wonderful attitude. The facility is wonderful and exactly what we were looking for!

Dani is amazing and does a great job at keeping things organized for anyone who comes in the door. Definitely a place to go if you are looking for storage!

The manager MS Blake is fantastic. She not only provided direct answers and facts to all my questions, she did so with a professional and friendly experience. Whether or not we need a storage space, your facility will be highly recommended to all our local friends. Thanks for a great experience during our stressful move!

Very good, clean, neat and amazingly they had a spot for my car at a very reasonable price. It’s hard enough finding a spot to park your car when going out of town let alone a fairly priced one. Awesome, helpful and kind staff. Very pleased

A new facility, very clean. Staff was friendly and helpful. I would recommend this location if you’re in the neighborhood.

I had a last minute storage need that left me a bit frustrated so I called around for a few quotes. I initially spoke to Laketa on the phone and had a pleasant exchange. The in person experience was even better. She went out of her way to make sure I had the right amount of space that I needed but also helped me anticipate future storage concerns. In the end she saved me time and money by being patient, friendly and realistic with me. Customer service at its finest! I hope that these reviews are acknowledged because her customer service is top notch.

Just moved to the neighborhood and had more stuff then I had space for in my little apartment came hear and spoke with laketa she was very nice and helped me pick the best storage and also gave me pointers on how to organize in the small space o has thanks again laketa you rock !

great customer service got help from a lovely woman named Laketa she was big help.

Amazing facility - very secure. Laketa was amazing, very friendly.

Beautiful facility and amazing customer service. Prices are fair and they have been very helpful. Definitely check them out! Thank you Laketa for the wonderful experience and service!

Stored my car while I was away for the month. One of the only places in town with secure indoor parking. Beautiful new facility with great and helpful staff. I will use them again and recommend to others.

Great place to work, company takes care of it's employees as well as giving excellent customer service and marvelous deals on Storage units. The staff is eager to help and are very friendly.

Very satisfied with my experience. The onboarding process was very smooth. They responded to my phone message right away, and I was able to reserve a unit for the price reflected on their website. I was then given a tour of the unit before paying for anything. The facilities are brand new, and there's a large loading area with dollies for convenience. Tip: if reserving over the phone, be sure to specify the floor - 1st floor or elevator - as well as the unit size to avoid confusion.

Very helpful staff!

The accessibility at this place is great. There is room for tractor trailers to pull in and off load. They have some great deals right now due to Grand opening. Talk to Danni. She is the best.

What a positive, knowledgeable, professional manager Danni is! She really helped me figure out what I needed and I completely trust that my belongings are in good hands.

The customer service is fantastic. Bob and Laketa are a wealth of knowledge in storage facility. I love the accessibility in and out drive through. The prices are comparable in the Magnolia area. Brand new facility at the corner of 15th NW. & Blaine. under the Magnolia bridge. The prices are discounted and you get one month free rental.