Public Storage Self-Storage Units at 1602 15th Ave W, Seattle, WA

Katltyn was super helpful

Katlyn and Gee were great and made the check-in process so easy. The facility was clean and the garage was spacious/easy to use.

We were recently helped by Wesley at Public Storage, and the experience was exceptional! Wesley helped my partner and I rent a storage unit, and we couldn't have asked for a better customer service experience. He was incredibly friendly, knowledgeable, and helpful, making the entire process easy and stress-free. Honestly, it was one of the best customer service experiences either of us has ever encountered. We will definitely recommend this location to anyone we know who needs a storage unit. Thank you, Wesley, for your outstanding service! Eric & Taylor

Gee is amazing she helped me tremendously thanks

I like this location Gee is great!!

Blair did a great job in getting me a new spot. I thought he was very professional and efficient.

Gee was quick and thorough thanks

Thanks for the help with the gate code and you sure are a pretty person to work with

Excellent service, quick and clean.

The rate went up almost 50% without warning or cause and the big roll up doors are never working so all traffic has to enter and exit the same way with nowhere to turn around. Sometimes the doors are just left open so it’s not secure. I would care a lot less if it wasn’t paying $100/month for a 5x5 space. Don’t increase your rates if your facility constantly has issues.

great place Gee helped me seamlessly and fast

Gee was a big help with reservation and process

Gee was patient and got me the unit I needed thanks

Great spot! Julian was great helping us. Clean and safe place.

Raised my monthly rate by 35% after only a few months. They lure you in with the initial rate and then gouge you.

Great facility for location and such. But.......doors are always broken preventing access much of the time. Hand carts are rarely available making it extremely difficult to move product in and out. I have been at this location for about 3 years. Nothing seems to improve.

Great place Gee is the best at solving issues thanks

Shalleenakaye was such a perfect person to help! I had to get a storage unit and didn’t know if I needed the smallest unit or something bigger. I didn’t need anything too big and she helped me effortlessly to find the right size and sign me up. 10/20 recommend this place

Great experience all around- Wesley showed us our options and was super helpful getting us set up. Highly recommend. Facility is clean and safe.

Hours of operation are limited. Monthly fees will double with very little short notice. My current rates have 3x within 12 months. Probably a better option out there. Mobile app crashes when trying to change your password.

Gee was awesome this is a great place for me good choice

Great place Gee helped me and wads 👍

Jamie and Blair were amazing. We had to find the right size storage unit for our 2 kayaks. We looked at units to find the right one. Jamie and Blair were so nice and helpful.

Shallenakay, Emma, Wesley, and Blaire are a great team. We had a bit of a complex issue with our storage unit, and they came through for us, no problems, no hitches, no issues at all. They were really great, friendly, helpful, highly recommend. Thanks so much, guys!

Best customer service I've ever received from Shalleenakaye and Wesley. Only place I'll ever store my stuff in Seattle.

Shalleenah was so helpful in answering my questions. I've never used public storage before and was hesitant about safety, but they helped me understand their policies around protecting my stuff. Also just generally a very pleasant person!

Shalleenakaye and Wes are an amazing sight to see whenever I come by. Shalleena is always incredibly welcoming and helpful, and makes my experience with public storage better than any other location I’ve rented from. Keep up the great work you two!

Muy bueno

Wesley is incredible, a thousand times over. I had my car stored here and he helped me with everything. I cannot tell Public Storage how lucky they are to have someone of his caliber working for them!

Wondering how to file a complaint for stolen item from storage unit. We held our belongings here for over a year and just realized that my laptop has been missing. A storage is supposed to be a safe space to store items ? Especially with this extra security. Was not notified of any break in to unit , just like other customers apparently. Who will replace my stolen item ? Or at least pay me what it’s worth?

Very poorly managed facility. I stored my household here for 4-5 months as I transitioned to a new home. There was never a day when one or both of the main roll-up access doors weren't out of order (what kind of security can you guarantee with this problem?). Two stars for being dry and clean.

Our storage got ripped open after 1-2 months. But our stuffs are still in tact. We’ve met 3-4 renters over here that said their stuff got stolen 😧😧 Other than this concern, everything else has been great. Good service! Location is very clean and very new.

Good experience, employees really friendly. Special thanks to Wesley (hopefully spelled name right), who helped jump start my car. My car was even parked at a weird angle, so Wesley went through extra effort to make sure it was up and running, despite my insisting I could just come back later with a jump starter battery. Thanks Wesley, much appreciated! 🙏

Half of my things got stolen from here, after only being there for less than half a year. Literally the only job it's supposed to do, and they failed horribly. Cannot recommend this place to anyone

It started out with a great rate of $44 a month, dollar by dollar they've increased it over the last 6 months until it's now $91 a month for a 5x5 unit. Astonishing - nobody to answer calls, no resource - absolutely predatory. Take your business somewhere else

Less than a year ago (February 2023) I rented a 10x5 foot space for $40 a month, I just got an email saying as of January my rent is $110. They have increased my rent every other month as well as adding new insurance policies and other fees. Do not rent from here. They will take advantage of you, which sucks because the facility is nice and well taken care of, but not worth it at all.

Rip off prices $$$

Shalleena went above and beyond to help us find the right storage unit. Commuting back and forth from storage units to her office! She showed us different units until we found one that suited us. She is a prime example of the ultimate customer service.

This place was a good place to have for storage up until public storage took over. We paid our bill 1 day late and went to access our belongings, and they had changed the lock and no one was available to speak with about it. Then a month later, bill paid on ti.e, we went to access our unit again, and this time they cut off our personal lock and put in another cylinder lock that we do not have they key to, so once again, can not access our storage THAT WE PAY AND ARE CURRENT ON PAYMENTS for, and once again, no one is available to speak with or to get us into our unit where our Belongings are. Also when it was self storage, a code was required to enter building as well as to access your units floor on elevator, now once in the building, you can go to any floor you like without having to use a code. So units are no longer nicely secured. Anyone can access anyone's unit where there personal belongings are, the employees, remove locks and switch to locks the unit holder doesn't have keys to whenever they want, and there is no support. This company public storage that bought out self storage is a disgrace and very unprofessional as well as lacking professionalism around keeping people's belongings ngings secure and accessible. Our bills are current and we have no outstanding balance, there is no excuse for destroying ng and removing our 💻 nal lock that we paid for as well as changing. Cylinder lock to one we don't have a key for so we can not access our unit. This is not ok and very unprofessional. If you are thinking about purchasing a unit at this facility, I urge you to rethink and choose a different location as at this facility, your belongings will be very unsecure, and at anytime you may not have the ability to access your belongings you pay the facility to keep safe. This facility is VERY BAD, VERY BAD, VERY BAD. If you want professionalism, security, access, and piece of mind , then this is definitely not the facility to give your money and business to. I wish I would of been giving the opportunity to choose when ownership changed, but it became public storage with no advanced warning or information, we were just told one day it was now self storage and she never, nothing has been professional or secure or accessible as well as no access to support in resolving issue. Anywhere is better than here. Take care.

I arrived on time for my appointment and waited 1.5 hours to check in for a unit and no one showed up to check me in. I called customer service and they said the manager would come in 5 minutes and they never did. Stressful and horrible experience. There’s also a whole homeless encampment right behind the building so no wonder why there are so many break ins. I advise NOT using Public Storage.

I waited an hour for my appointment and nobody showed up and the office was closed

My location in particular has gone through ups and downs because of its past company wouldn’t fix things and even the merger with Public Storage hasn’t changed things much but what I like about the place is that we have a new app from Public Storage to get in and the things that have been kept in storage were never stollen, there’s climate, and carts to help move all your stuff.

More affirmation of thief from Public Storage. The company will not give you visibility into the camera footage without a police report, and they will not do it anyway. Very shady business. Almost half the contents was stolen, this is not something just 1 homeless person could have taken. Do not use it. let the business go out of business. I beg you! (Note: They went in and flagged my review as false, so just imagine how many more negative reviews were removed!)

On many occasions I have tried to come in and nobody in the office. Longest wait time was an hour and nobody came to the office. This all has happened when the company is supposed to be open.

While Vic at the store is great, the management and customer service is the WORST I've ever dealt with. My rent was increased after 3 months, with no intimation whatsoever. I had auto pay setup and for some reason, it didn't work in one instance (while it had been fine for the past 5 months), and my rent became overdue. As soon as I received an email about the pending rent, I walked up to the location to ask on what exactly was the problem and they mentioned they had no access to it on why it didn't get through and had now added a late fee to it (still not bad). They told me to reach out to their regional manager who'd have the details on what happened and could probably help. Called the guy multiple times through the week, leaving multiple voice mails, yet no response, until I went to the location again. I had no access to my storage unit all this while (understandably, since the rent was overdue, but hey, a week is a decent enough timeframe to respond back). Finally, went back to the store, and they made me speak to their Regional Manager for WA and CA locations, Bob, and hands down I've not spoken to someone this rude in a long time. He kept on arguing and was just focused on money. No respect whatsoever for me trying to reach out to understand what was going on with the auto pay, the rent increase etc. Learnt that their rent increase notification process is pretty straight forward. In his words - "We send a letter in the mail and just assume you got it. We have no way to track and it's not our responsibility. If you never received it, I can't do anything about it and it's not my responsibility". Ended up paying the rent + late fee (I was anyways there to pay rent), and making the decision to move out, because there's no point being there after such a bad experience.

This place is huge. It’s a little unnerving for me going into the huge unloading bay; It reminds me a little too much of being booked into king county jail. The good news is your stored possessions will be just as safe and secure as they would be in jail.

Hey everybody check it out come down to Simply Self Storage and holler at my boy Jessie I'll holler at the night supervisor I forget her name because that night was one hell of a night a lot of things took place and she was more than patient so you guys come down here and store your things I promise you you will without a doubt have a great experience the customer service is off the chain