Public Storage Self-Storage Units at 3600 Stone Way North, Seattle, WA

Such a seamless experience - Jerome was extremely helpful and responsive!!

I am always moving things in and out of storage for my business. Jerome and Kai know how to make someone feel welcome in a place that there are very few faces. They are kind, respectful, and willing to go out of their way to help when needed. Thank you!

Kai is the man! He totally saved the day!

Kai was great! Reserved a space online, and he was able to get me into an even better space when I visited. Friendly, Clean, Good Area.

Seems like a secure place to leave your stuff, but always remember security can be an illusion if people aren't doing their part.

Kai was extremely helpful in the process, explained everything very thoroughly and answered every question I had even though I had a good amount. Knowledgeable and professional about his work and would highly recommend!

Very helpful staff! Clean, climate controlled, and convenient.

I chose Public Storage on Stone Way for two reasons: Without knowing where I’d be moving to, it was in the center of everything and because Kai, the on-site manager, had such glowing reviews. Anyone willing to put themselves through the storage process, deserves management like his. First of all, he’s genuinely friendly and willing to do the best he can for both client and company. I’ve seen exhausted, glazed-over individuals in his role, so this was a refreshing experience. He doesn’t just help facilitate things, he anticipates what you might need. Both moving in and out (with pro movers), went seamlessly. He did the best to make things easy for my movers. They were able to park without blocking anyone and he had the gate open, the minute they needed it. The facility is clean and well organized and I appreciated having secure, covered parking. It must be said that this area is under heavy construction right now, so parking is everything. I always had a space, be it luck or timing. Anyway… there are multiple Public Storage facilities you can choose, in the Seattle area. Just keep in mind how well it’s managed at the ground level. Kai is a gem.

I just love this place. The guy who helped me was called Kai and he is just very very very helpful. He helped me to change my lock and willing to solve all my questions fast and nicely. I will rent the storage again.

Best Public Storage in the area, facility is the cleanest facility I’ve been to and I’ve rented at a lot of facilities. The manager Kai is awesome to work with! If you need somewhere to store your items I recommend this place 10/10. Marie’s multiple negative reviews don’t reflect my experience with the company at all!

The gate to exit the facility has been broken for over a month and our code to enter the facility has also not been working for weeks. In several occasions we have not been able to access our unit because our code didn't work and no manager was on site. When Kai was there and we asked for help, he was short and irritable, only saying "they are working on it" with no solution in the meantime for us to access the building when he isn't there. The units are also not climate controlled as advertised - it's colder in the facility than it is outside.

It’s a solid storage place for anyone living in Seattle. Right off 99, has gated parking while you are loading/unloading, and has a pretty useful app for access and billing. Kai, who works here, has always been super helpful. I no longer rent a unit here since I moved, but Kai made the whole check out process super smooth - he even leant a trash bag to me when I was doing the final cleaning.

Do not believe any of the positive reviews written here - they are all given in exchange for reduced rent or waived fees (we've been offered this several times). This company's entire business model is based around advertising cheap rents and then regularly increasing them without warning by 20-40% at a time to "market rate". We've been there less than a year and are now paying over 60% more than the prices online are advertising and 40% more than our starting rent. If you are looking for short-term storage, like a couple months - the place is fine (though there is no lighting in units). However, if you want longer-term, you should expect regular rent increases (like every two months) until you are priced out and leave, then they'll take the same unit and advertise it online for half what you were paying. If you try to complain, they'll tell you they have no control over rent increases because "it's whatever the algorithm does.

Friendly property manager, clean space, nice loading setup. Freight elevators are large, locks are provided. Well worth the price.

After spending hours on the Public Storage website and on the phone, and dealing with over a dozen people in the process, I finally found Kai, who solved all my problems:) Smart, proactive and conscientious, he single-handedly turned what had been a very negative experience (and impression of the company) into a positive one. What a valuable employee -- give this man a promotion!

While the regional staff have generally been friendly, the public storage business model does not value long-term, loyal customers. You will be offered a monthly rate when starting your rental agreement and then they (corporate) will automatically increase your rate by 40% after three months or less. My rent was increased by $60/month while units of the same size were advertised to new customers online at a significantly cheaper rate. When I called Public Storage they would not honor the same rate for me (an existing customer) despite it being advertised online cheaper. I would have to open a new account and physically move my belongings into another unit (exactly same size) at the same location to get a reduced rate.

Kai is the best new manager. Every time that I go in there he is working & cleaning; very pleasant as well. Always happy to help as well.

Kai was amazing! Helped me get the right unit and made sure it was all ready when I arrived and even greeted me and opened the gate and welcomed me in!

Wesley the manager is very pleasant and efficient, the place is clean and feels secure And now KAI the new manager is really helpful and pleasant

Kai was very professional. I wish more individuals were like him. Exceptional customer service.

Kai is the manager for the Stone Way facility and an exceptional ambassador for the company. He's very personable, polite, attentive and very tuned in on the needs of his customers. He's very proactive and always looking for a way to make our experience better. Highly recommend him!!! Kudos!!!

My family needed a unit for one month as we transitioned from Seattle to Gig Harbor. We have used storage facilities randomly in the past, but never received the level of service we received here. The help was so professional. The facility was clean and the staff always friendly. We knew exactly what we were paying and we loved the app. The manager, Kai, deserves an extra shout out for being so helpful and customer oriented. We will definetely refer our friends in the neighborhood to this location and will not hesitate to rent again in the future if needed. Thank you Kai for being so helpful during this stressful time for our family!!

Great place to store things, Kai was very helpful

I used this storage unit for over a year and it was perfect! It's very clean, the staff are very attentive and helpful, and it's easy to get furniture in and out of the unit. 5 stars!

Place was clean, well kept and new. We were helped by Kai. He was very nice, helpful, and knowledgeable about the available units and pricing. He made the process of viewing and choosing a unit very easy.

Kai was supper patient helpfully and all around a good guy!! Thank you for everything bro!!

Kai helped me navigate the move out process in a way that was affordable and worked with my needs. Kind and friendly staff who are willing to assist and accommodate. All of my belongings were safe and sound. I would highly recommend this storage service for anyone in the Seattle area!

Fast and smooth experience getting set up with our new storage unit. Onsite manager was very nice and super helpful. Facility was clean and well maintained.

Jonathan was really helpful when I checked in the first time to move my stuff into my unit. Gave a thorough run down of how everything worked, which is super easy.

Lovely experience at this storage facility! My husband and I needed a space to store over half of our furniture while trying to buy a house. We had no issues getting the size unit we needed, and it was clean and well maintained. The front office staff, in particular Jonathan, were very friendly and professional through our entire stay when we needed anything or had questions. We would absolutely recommend this location to anyone in the area needing a storage space.

The staff & experience at this Public Storage has been excellent!! Wes was a great manager while he was there & Triniti has been handling things amazingly. Our recent move out was a breeze

I came in to buy some boxes and Triniti really listened to my needs & set me up with the perfect supplies I needed!

Great customer service, I was moving out and closing my account & Trinity was very helpful during the process, also the property was always very clean. I would definitely rent there again if the need be. :)

avoid here. They continuously have break-ins.

I stopped in to inquire about a unit and Triniti was so informative and helpful ! She made my experience easy and quick.

clean, quiet environment. triniti was very helpful and cheerful whenever i spoke with her.

Convenient locations and great service by the folks there. Access was always easy, place was kept neat and clean. Only complaint is that over the years the price had gotten just too expensive. Not a problem with the local folks - those people were very helpful.

Public storage worked out great for us! We needed storage for a few months, and this facility’s location and storage rates were most attractive. Wesley was very responsive and easy to work with. He made sure our move-in and move-out were as simple as could be. We would definitely use public storage again!

Wesley was very helpful and great to chat with, making it a great experience. 4 stars because there was no light in the unit, making it challenging to move items in & out

As a mover, I like this storage place. You only need your access code to enter the grounds. You don't need to constantly put a code in to use the elevator!! That's very efficient!!

Wesley went the extra mile for me and I highly recommend this storage facility!

First off, and we should have known this but there’s literally no after-hours support. I left my keys in the unit and tried to get back in. Even called the emergency line - no luck. Secondly, this building gets broken into. We were called some number of days after it happened, were given very few details and were told that a number of units including ours (on the top floor btw) was broken into. They also said they have no idea if anything was taken so they clearly have no cameras or security anywhere in the building except on the ground floor since the thieves broke the alarm cameras and broke down a gate to get in, and from what I understand, there’s no images or videos of them because they took a staircase with no video? I’m not sure - maybe they’re only sharing that with police? Who knows. What did frustrate me that was in their control is that we were told to come and see ourselves what’s missing. Half the time, people get storage units because they’re not in town. Duh! Eventually Wes was able to get permission to open the unit and take photos for us, which we appreciated. That said, it’s still hard to determine what’s actually gone and Wes shouldn’t have had to ask management permission if the unit owner explicitly already gave permission. Just from basic pictures, it’s probably over $1000 in items. Lastly, this public storage has half the moving carts of the other two I’ve used in the city and doesnt have codes in the elevators which the other buildings also have which would have prevented this.

Showed up on a Saturday and Bob was in the office. I can't say how good an experience he made getting a storage unit. He was knowledgeable, professional and human, with a sense of humor. He showed me units and gave me options, fully explained the process and I left with a storage unit and a good feeling to have a task that I was not looking forward to finished so easily. Thanks much, Bob. Old fashioned courtesy is rare. The unit suits, the location suits and I recommend this site, especially if Bob is manning the desk. Note: Public storage kept jacking the rent. It became impossible to maintain the unit and facility was not climate controlled. Bob was great, the corporation not so much.

I had a unit for the summer in between leases and was provided with clear access to my storage, great service and a pleasant experience. Would recommend!

I needed some short-term storage in between leases and this location was perfect. Setting things up and accessing the unit was a breeze, and Wesley from the office gave me a ring to make sure everything was satisfactory when I set my move-out date. Storing my stuff here was extremely easy and painless, especially with the online, no contact method you can go with.

Great intercity location, responsive and friendly service (shout out to Wesley), mobile app makes payment and entry easy. I was able to get a ground floor unit on short notice making loading and unloading easy. I would use them again for sure.

Super helpful and kind

We rented a unit here for two years. Good location with clean, well maintained units.

First time using a storage facility and really pleased with the help with Wes and Jackson. Made a stressful move a lot easier which we appreciated and the facility seems to run well.

Excellent service! Helpful and responsive. A pleasure to work with. Can't ask for more!

I had a great experience renting here for about 18 months. It was always easy to get in and out, even with large vehicles. The staff is polite and friendly. Would recommend.

Wesley went above and beyond to provide me with a covid-safe way to take care of administrative needs for our storage unit. When I expressed my need to stay outside, he came up with a plan and kindly set up the window near his desk so he could take care of my needs without coming inside. He was professional, understanding, and warm throughout the planning by phone and in-person visit. Highly recommend!

Awesome management

Attempted break-in within the first week of rental. My personal lock was broken. Location agreed to refund of rent, but corporate subsequently emailed me to deny the refund.

I have been with this Facility at Stoneway in Seattle for YEARS. They have worked with me through thick and thin times. I ask GOD to Bless all of the Staff and Managers there who have Greatly helped me over the years. K

Jackson was great, helped me coordinate my final move out, really made for a nice finish to my experience at the storage facility. Would highly recommend to anyone looking for storage needs. Only negative is that Public Storage won’t lock in rates for a defined number of months, so rates can go up at anytime. That’s of course an issue/flaw with Public Storage corporate, nothing to do with the Stone Way location, they were amazing to work with every step of the way!

Wesley and the team at Stone way are AMAZING! They delivered on the expectations I had of them and were motivated to help solve my billing problems. They made me feel valued and the space was easily accessible. Thank you!

Clean, quiet. Not too busy every time. Fabulous

Super Helpful! 6 months with them. Plenty of carts to help move things. Office was easy to work with any needs you have. Gates and secure.

Very dedicated staff. Always willing to help where they can. Not the cheapest but feel very safe here. They have called multiple times just to check if they noticed something weird with the unit or my account.

The place is just another PS but what separates this place and makes it great, is the people, they're very easy to talk too. Wes is always a friendly face, he's a nice guy and very helpful with answering my questions. Thx!

Very helpful staff!

Wesley was awesome! Very friendly and efficient. Highly recommend!

Wesley is very accommodating and helped my experience moving into the city from school quick and not time consuming. The facility is easily accessible and feel secured!

Place is clean and secure. Wesley was great getting me checked in - friendly & knowledgable. Rates are better than what I found elsewhere and a very convenient location.

Fabulous Experience! I expect a storage unit to be safe, dry, clean, and easily accessible. The Stoneway Public Storage is all that and much, much more. Here's the deal... While packing up everything I own to move to Europe, I had some random valuables like art, family heirlooms, electronics, wine, and important records. They were the very last items and there was no where else but storage for them to go for several months before figuring out their final resting place(s). Wesley was on duty when we arrived at Public Storage in a (small) frenzy. He managed procuring the best size unit in a matter of minutes - Yea! When I wanted to change my contact and payment information Wesley was right there managing the transaction seamlessly. There was never an issue of any kind. When I just removed the final items and closed my account, Wesley had everything managed and confirmed by the time I returned to my vehicle. He is super efficient and an excellent communicator. If I still had a business in the US, I'd hire him away in a heartbeat! I highly recommend the Stoneway Public Storage with no hesitations. Thank you Wesley for everything.

Great location - clean and secure. Wesley was very personable and answered all of our questions.

Great service provided by Wesley. Very helpful and professional. Made the whole process go very smoothly.

The manager of this facility, Eric Alford, has been extremely helpful and has gone above and beyond to solve problems for us on several occasions. He is always pleasant, understanding, kind and helpful not matter what the situation. He answers the phone promptly and follows through on things quickly. He is a shining example of customer service at its best. I would highly recommend this facility due to his attention to the care and security of the facility and excellent customer service. This is a new review in 2019 to say that the current manager, Wesley, is also very helpful, patient and pleasant. Great customer service. He went out of his way to get us the unit we wanted at the price we wanted. Another compliment for Wesley for outstanding customer service. He helped us move to a larger unit hassle free.

Wesley V. (manager) went above and beyond to help me out with my storage needs. He clearly cares about his customers. He took a lot of time to answer my questions and troubleshoot a complex move. Thanks, Wesley!

Wesley V. was a great help in securing my storage unit. It was fast and easy.

Was a pleasure working with Jim who was very helpful! I'm a happy customer!

Wesley V. was friendly and helpful!

I used Public Storage for about 6 months. Wesley and the other office staff are very friendly and responsive. Facility is clean and well maintained. Will definitely use again if need additional storage!

Wesley and the staff are great. Not a fan of public storage as a company though. I mean, why does a storage company need to trade on the New York Stock Exchange? Be aware that the pricing is not fixed, your rates will go up. Good for short term storage, but they will rob you in long term. My unit size is listed online for $100 less than what I pay. I called and they can't help.

Easy check-in, very helpful staff

Setting it up was a breeze! Wesley is such a pro!! Thank you.

I've been a customer for 2+ years and have absolutely no complaints about the facility. Clean and well-maintained, and management has always been responsive. Recently, I was looking to move to a different unit and Wesley was SO helpful and accommodating and, as always, very friendly. Highly recommended!

Wesley was really helpful and supportive when I had an issue with my storage unit in another city. He contacted them and helped me file the right requests and made me feel less stressed! Thank you!

I come here all the time and Wesley is always great to work with!

Wesley V. was awesome! Extremely helpful!

Great location, staff is top notch. Always clean. Private restroom in for clients, which is very convenient when you are hanging out in Fremont. Highly recommend.

From other reviews it seems this is a good place once you get set up. Good luck with that if you’re on a tight schedule though, they leave their office unattended for hours. I called earlier in the day and got a call center that assured me I’d be able to reserve a spot then show up and do a same day checkin. I reserved around 9 AM and arrived around 12. There was a sign saying they’d be back at 1:30, so I came back at around 1:30. There was a new sign saying they’d be back at around 4. Calling their help number they had no way to get ahold of the local rep.

Had a great experience here today. Wesley was able to meet with me today moving up my move in date. He is extremely professional and efficient. The entire building is in great condition with ample hand carts available.

easy to find, easy to access, extremely helpful office staff, good lighting, clean.

Wes is super friendly

Wesley V is an awesomely helpful guy. He helped us move from a larger to smaller storage unit, found a small one just a few doors away from her large one, which made our move very quick and easy. He also helped apply my previous payment for the large unit to the smaller unit appropriately prorated. He’s a great guy. Thanks Wesley!

Great service, Wesley was super helpful, answering all our questions.

I work for a moving company and we were moving our customer into one of their units. Laura was a tremendous help and made sure that not only was our customer squared away, but that we were squared away too. She got us the closest available unit by the entrance on the first floor so we didn’t have a long distance to travel from our truck to the unit. I also noticed that she was sweeping up throughout the day to make sure the facility was clean. Honestly one of the best experiences I’ve had dealing with a storage facility. Give that lady a raise!!

I'll start off with the negatives, since that's the easy part. One of the elevators was down for a month at one point. They also jacked up the price for my storage locker repeatedly, which was not surprising at all. Upsides: Pretty much everything else. The service staff there were fantastic every time. They were constantly cleaning the place, which also meant they were walking through and looking at the place for no obvious signs of break ins. The automated entry doors worked just fine, never had an issue with that. Hand carts were always available. The staff helped me with getting set up initially so I'd never miss a payment, and when I turned off my autopay followed up to make sure it wasn't a mistake. While they were pricey, I never worried at all about whether my goods were safe or anything like that. I was asked recently as part of a survey that said, "If you were a small business owner, would you hire the individual you interacted with?" For this location of Public Storage, each and every person I interacted with would be a yes.

Great move in experience. Emptied my POD container into PS locker, and Westley was very helpful regarding the best way. Very clean and secure facility.

The Stone Way Public Storage is an awesome place to rent a unit from, I was in and out in no time Thanks to Wesley for getting me all checked in , and might I add in a timely manner! it was clean and secure and conveniently located, I will recommend Public Storage on Stone Way too others, overall I recieved Awesome Customer Service.

Conveniently located. Wesley was the man & got us set up with a storage unit - super easy. Thanks!

I often needed the help of the office staff there and they were SO great every time! I dealt with Wes the most and he was friendly, helpful and went out of his way to help me where he could. It was definitely a positive experience in what could have been a bummer of a situation. Kudos to Wes (& he should get a raise!!!)

Wesley was very helpful and friendly.

Amazing service from the crew, particularly Wesley! I appreciated the very sincere and helpful interactions, and the thoughtful way he handled my storage needs, thanks!!

This location had great service and prices! Wesley was super friendly and professional.

Wesley was very helpful and did a great job assisting us.

I chose to rent a unit here because the location was perfect for where I live. But what made it even better was when I went to look at the unit and do the paperwork, Westley, the person who helped me was wonderful. He not only asked good questions to make sure I was renting the sized unit that I needed, but he was genuinely interested in making sure I had everything I needed to make the process smooth and stress free. Great customer service!

Great location with secured parking. Clean and dry storage units.

Beware corporate policy. Wesley is very nice, and the facilities are fine, but corporate policy just wants the max money out of you in the shortest time. Your rates will be increased dramatically after move-in. Do not expect any accommodation to change in plans or needs. They don't care if you leave unhappy, as that gives them another unit to rent cheap to lure in the next victim. Great for short-term needs, but for long term try Peoples Storage or some other place that is interested in you as a long term customer.

I went Stone Way Storage on March 31 (Sunday) to move in. The office worker Trey is very kind and patient. Also the storage is clean. I like it.

I had to rent a storage unit last minute this past Saturday due to my poor planning of moving apartments without enough space for all of my stuff. Lucky for me, Trey was working the desk and got me all set up with a storage unit in all of 5 minutes. He was very friendly and helpful. Despite the high monthly rent I would recommend Public Storage on Stone Way to anybody with storage needs within Seattle.

Karisha gave great customer service

Love this location! I’ve had storage units at other locations, but this one is by far my favorite. There is always parking available in the gated parking lot. I love that it’s a gated parking lot because it makes me feel safe when I’m there my by myself. Wesley the manager is so helpful and friendly! Always willing to answer all my questions and go over my account with me. I’ve rented places where the manager was impossible to find, but Wesley is complete opposite and super accessible. Extremely clean facility as well. Very satisfied!

Wesley was very helpful. He was very clear about all the details and made the process very easy. Thank you.

Karisha Wesley’s customer service was helpful and welcoming!

I’ve been a customer here for over 3 years and have always had excellent service. The facility is clean and bright and whenever I need something, someone smart and capable is there with a smile to help. I even put my lock on funky one time and Wesley called to let me know it wasn’t secure and I needed to come down and check it out. Very happy to be a customer here! They care about what they do.

This location is great! It’s right off a main road in the heart of Fremont so it’s always accessible. There is always parking available and the gated garage allows me to unload my stuff easily and safely without worrying about the weather or people bothering me. The facilities are always clean and Wes, the public storage manager, has been extremely helpful, answering all my questions and getting me set up with automatic payments to make my life a little less hectic. 10/10 satisfied customer!

This was my first time renting a storage unit. I found the customer service person, James, to be very helpful, warm, and attentive. He gave me a tour and some tips on how to keep our things safe and dry. The unit has been working out great for us.

I used this storage unit for over 3 years for work. In those years they renovated, painted, and kept on top of maintenance. There are now more hand carts than ever (this makes a huge difference)! I always felt like I was in good hands at this storage facility. The manager, Wes, is super friendly and approachable. He quickly helped me when I shattered a glass pitcher on the ground, and contacted me another time when I hadn’t locked my unit up correctly. He wanted to make sure I knew so I could secure my items, but he would keep an eye on in it the meantime. The fact that he checks those things every day is reassuring. Highly recommend!

Wes was very friendly and helpful absolutely great service.

Wesley was a huge help.

Karisha was covering the Stone Way location from another store, but quickly looked up our reservation and handled our sign-up with no hassles or fuss. Thanks !

I had a very good experience with this location, especially with Wesley V. He was very friendly and accommodating, and made it super easy to get everything set up for my storage unit. I would highly recommend using this location for your storage needs!

Great staff that helped me get all my stuff safely secured. Thank you Laura and Wesley so much for all the help! Fantastic team.

Wesley was great. Helpful, pleasant, and patient. Very appreciative for the service.

Such a good experience having stored our things here! Wesley the manager is very accomable and flexible which our time here very pleasant. Very easy to access your things daily from 6am to 9pm. They always had plenty of carts to get stuff from your car to the storage room. Elevators worked great. Felt very safe here. I highly recommended this storage unit!

This public storage location is great! Wesley, the manager, was friendly and accommodating. The units are perfect and well priced, will definitely use this location again!

Laura was incredible in helping me to find a storage unit. She was very conversational and professional. Reasonable pricing, location and storage unit quality.

James was so helpful and provided us with quality customer service. He was patient and answered all of our questions. Very pleased with our experience!

Convenient location w/ multiple size units available. Wesley was very helpful and accommodating!

This facility is clean, secure, and worked perfectly for us. Wesley was very helpful and professional making sure we saved money while storing our equipment!

Great customer service, very helpful and friendly.

I had a great experience with Wesley in the office. He was extremely pleasant and helpful, and I was able to get all the moving supplies I needed!

Convenient incity location with reasonable hours of access. Check in went smoothly (allow at least a half hour). Online booking appears to save you some money. If you provide evidence of insurance, you won't have to purchase insurance. Overall, the facility is tidy and secure.

James was professional, courteous and helpful in providing storage options that fit my needs. Location is convenient, and facility is secure and clean.

Wow what an easy process. Signed online quite quickly and had thhe warmly contacted me within 3 minutes to set up everything. I was pleasantly greeted by James upon arrival and within about 15 minutes he got me setup. Very easy very quick quite happy. Two 👍🏼 👍🏽 up!!!

Great facilities in a convenient location! Trey and Wes were great to work with and when it was time to move out it was easy and hassle free.

Wesley helped us get set up with our unit and he was incredibly friendly and helpful. I highly recommend this place. They have good rates, you can go month to month, and the staff is great.

Extremely helpful and friendly staff. I recommend this public storage to everyone.

James was very kind and helpful. He made the whole process effortless. Definitely 5 star treatment! Would highly recommend!

Wesley was super helpful and friendly with getting my storage unit set up!

Wesley was super helpful in getting me set up with a storage unit at this facility, and he was incredibly easy - fun in fact - to work with. I would definitely recommend this place for other folks.

We have been customers here for years - and Wesley has always been very helpful and nice, and provided amazing service. Thank you!!!!!

James was super helpful and friendly. Location is clean, well lit and seems secure.

Wesley always delivers exceptional customer service! He is very helpful and is always ready to put the customers first! I would recommend this location to anyone!

James was friendly, attentive, and patient. The facility was clean, in working order, and felt safe. Couple all that with a great move-in special, and my upcoming in-town move will be a breeze of logistics. Thanks!

Wesley was super helpful! He made sure we got the right size unit for the right price. He was personable and handled all our needs in a timely manner. Thanks Wesley!

Wesley at the Stoneway N Fremont Public Storage location was so understanding, flexible, and so helpful with my experience at this location!

Wesley has great customer service

Mr. Wesley provided great customer service and he's very professional!!

My experience at Public Storage was Pleasurable! Thanks to Wesley, he has great customer service! Which is very important to me. Keep up the good work😊

The manager is kind and the place is secure. Some units have 1 dollar rent for first month deal!

Great property manager

James went above and beyond to provide excellent service. I was early for my appointment, and he juggled his schedule and another task he was performing to make sure I was accommodated. Very pleasant and personable as well! The new automated system for checking in made it very easy and quick.

James is awesome. He made the whole moving experience pleasant and very easy going. Thumbs up.

James was very helpful when we came in for moving supplies. He was friendly and made sure we had what we wanted/needed. In Seattle with parking and space at a premium it was nice to have a load zone right in front.

Sunday I checked in and moved my things in. I was a little stressed from moving day but the manager here totally made my experience smooth and effortless. 5 stars!

Wesley has been so helpful and responsible. He made the difficulty of moving, much easier. Thank you Wesley

Wesley helped us get our storage unit smoothly and efficiently, and was friendly throughout the entire process! The location of this site is also convenient.

Whenever I need help with anything Wesley & Bob are always friendly and professional and always go out of their way to make sure I am taken care of. They make everything so easy and stress-free!

Wesley was very helpful and friendly! Particularly when I was having some issues with my previous storage space.

I've had a great experience with Wesley. So helpful and accommodating!

I can't say enough bad things about this so called storage space. in the past 6 mos the front gate was smashed, leaving the entire facility open to anyone who might feel like walking in. No notice to tenants, zip, no discernible security onsite. Then a few months later they decided to paint all the metal work with highly toxic lacquer based paint. again, no notice. no email. no signs, nothing. not even a mask to go to the upper floors. Even the crew working had insufficient masks for the job. It was a lethal environment to say the least. the latest is this: on a friday night all the elevators are shut down due to some issues with the fire alarm. As it's after hours there is NO ONE to help anyone gain access their units. guess what? no notice to tenants, just a sign, with no timeline when people might be able to access their units again. needless to say I will be moving out of this poorly run and managed storage space ASAP and I highly recommend you run away. it's shocking how bad this place is. no slight to people who work there day to day, this is a top down break down. it's been so bad that I even forgot there was at least an 2 month period recently that they had NO CARTS! If I could give this a no star review I would.

Wesley was really a pleasure to work with! Gracious, helpful, funny...all the while sorting out the bureaucratic details efficiently.

Wesley, the locations manager at the Stone Way Public Storage, is great. He is always very helpful and goes above and beyond to help out. He helped make sure I got a unit that worked perfectly for me. Ryan

Great service. Wesley was friendly, professional & knowledgeable.

What a quick and friendly process. Wesley did a great job showing me around his clean property and helped me with my packing products too! I never thought I would ever get a storage unit, but I'm glad I went to see Wesley. If you are looking for a clean and well secured place, this one on Stoneway is it!

Horrible customer service from a kid named Ryan. Very rude and you can easily tell that he hates his job. I will not be renting from this location.

Wesley is great. He has restored my faith that good customer service still exists. Refreshing.

When is the storage unit accessible? What are the gate times?

This facility is very insecure. I have had my unit broken into at least twice--partly because the top edges of the walls are made of wire mesh???? Kind of unbelievable. Also, the big keypad-access garage doors are often open at night, so people can just stroll right in. Also, very hard to get in tough with the storage facility managers. I would avoid, it seems highly insecure and unprofessional.

This is an awesome public storage unit! super convenient, responsive, helpful, easy to use, awesome guys that run it! definitely recommend...was a fantastic experience!

They have always kept a clean secure storage and I've been with them for years

No carts. Every time I have been in for the past few months there have been no carts available. Once the manager said they had all been stolen. Another time he said they had bought one, but it was in use, and there was no budget to buy more. Convenient location, but the convenience is ruined by the lack of carts. So far I haven't had any security issues, but it is a bit unnerving when the facility isn't confident enough in their security to buy carts for customer use.

Clean, plenty of parking space, very friendly staff. Convenient location.

I'm really impressed by the professionalism and helpfulness I received from Wesley. I needed to downsize my unit and save some dollars and it was super easy!

Really helpful. Had what I needed for my upcoming move.

Very friendly attendant showed me around. Great location. Exactly what I needed.

Great customer service.. safe location.. quality storage spaces. Couldn't ask for a better situation for my storage needs!

It's convenient.

The staff are extremely helpful and nice as well.

Wesley took great care of us.

I show up and nobody is there. What a way to run a business!

Wesley was great! He had me set up in a fast, friend and efficient manner. I enjoyed the process and it could not have been easier. Thanks!

Excellent customer service at this location. Wesley is the best! Great location and affordable compared to what's out there.

My storage unit here served me well for the month that I needed it. Decently priced, clean, and in a good location. The property and the units are secured - you have to punch in a code to enter and leave the premise (just be warned that the gates stop opening from both sides at 9pm!). Wes, the property manager at this location, has been more than helpful and very informative throughout my experience here. If I need future storage I know this will be my go-to.

Tiff was great help to me today, her customer service skills are excellent. Thanks Tiff!

Fast easy service! Wesley was a great manager to work with

A buddy of mine and I rented a unit here, and the staff have been very helpful. One staff member, Tiff, was very helpful today when my lock and slider broke, and she went out of her way to help me get it fixed. Highly recommended!

Wesley V was straightforward, and awesome to work with. The arrangements were made quickly and we had what we needed within 24 hours of my phone call. When we met at the office, he showed me the unit, the details about how to get in, the warning to not leave a car parked within the gate after 9PM, and even had a lock available in case I didn't arrive with one. He took me through the contract, item by item. Well done. Happy with this location and the service provided!

Was in a larger unit and wanted to downsize. Wes was able to find me a good deal on a smaller unit so we didn't have o move out. Super helpful.

The customer service that Wes, the manager of the store provided was of the highest standards. Not only did he meet the needs of what I wanted, he also delivered the service that provided me with the security I needed for storage. This is one public storage that I would recommend to someone else.

Wesley is the best, so helpful and makes the whole experience of renting a storage unit easy and fun!

The whole process, from reserving the space to signing a lease was incredibly easy. Wesley was great, explained everything perfectly and has communicated very well through every step.

Kellie was great. Very helpful. Everything was smooth and quick. Had my unit in minutes!

My main contact was Wesley who is very professional, knowledgeable and easy to work with. The unit was easily accessible and had no problems whatsoever. The one thing I should mention to anyone renting here is to remember that the exit gate automatically locks at closing time (9pm) regardless of whether anyone still needs to exit! This point can't be overstated! :-\

Wesley and his co-worker (forgot his name, sorry) really knows how to deal with us oldies when we lose keys, etc. Both are very patient, cordial and helpful. The corridors are clean as are the individual units. If I ever am in need of storage in the city, I shall reach out to this location. Thank you.

The manager here, Wes, was super helpful. We were in a tough situation where we we could not fit all of our stuff into our unit. Wes was able to help us out (after hours) and rent us an extra storage unit for the rest of our stuff.

Our house 100% underestimated how many gigantic belongings we own and didn't get a big enough unit or allot enough time to move it all. So, an hour after closing, after completely obliterating what I assume to be a full kitchen set and probably a bike, we got that creeping feeling that we've have messed up. Wes the manager shows up out of nowhere and saves the day, renting us an extra unit WELL after the time that he's at all responsible for dealing with this garbage. Spooky elevators, very good service. A+ all around.

Manager (Wes) helped us after hours when we were stuck with a lot of extra stuff.

Usually I only leave a review when I have had a negative experience but Wesley made the move in process here so easy I wanted to give him recognition. Every time we needed help with a cart, or questions about the account he was there to help and in a genuine manner. I will definitely recommend this location to a friend in need!

Super awesome people Avri, Kristin and Westley!

George, the staff person who helped me, was great. Super professional, explained everything about the contract in detail, made the process super easy and quick to rent the storage locker. Answered all of my questions, etc. Really great customer service.

We have been using Public Storage here in Seattle for close to 15 years. They have been quite aggressive in raising their prices. This month they they raised the price of our storage unit again by over 7%. These sort of raises occur at least once a year. Needless to say, we are going to have to consider whether or not we can afford this.

Staff was very helpful and thorough. I'd never rented a storage locker before, and Jason walked me through the process clearly and concisely. The hallways and storage locker were clean and neat, and had two carts perfect to move my books. I also needed some extra packing boxes and he helped select the proper ones to ship my pictures and art. I would happily rent from this facility and personnel again. BTW - I didn't give a 5 star rating only because its not really in my nature to do so.

Wesley is knowledgeable and friendly, quick and helpful. Everything in stock and ready to help you with all moving prep. Prefer this location over the Cap Hill ones.

Great service!

Good storage good price great staff. Wesley was great!

Wesleys cool. Nice face

I had a very enjoyable experience with Public Storage on Stone Way N. Wesley greeted me and provided the answers to all of my questions (and I had a lot!). He ensured that I had the best deal on the storage unit I chose and took the time to show me two different storage units so I could decide which was was best fit for my needs. I never felt like I was being rushed out and fully understood how to access the storage unit, when payment was due and the policies/procedures. Thank you again to Wesley who was very polite and professional during each interaction as well as called to follow up to make sure that everything was running smoothly. The hallways are well lit and the storage unit is clean. I would highly recommend this Public Storage location.

Awesome. Easy. Nice guys

Wesley V was extremely helpful and detailed. Love my experience here and received everything I wanted!

This Public Storage facility is one of the best anywhere. Wesley is a great manager and the place is always tidy and free of debris as well as no miscreants just hanging around like I've seen at a lot of other places. 10 thumbs up!!!!

I would highly recommend this facility to anyone. Having exceptional staff such as Wesley and George makes all the difference in the world. They are both very professional and courteous gentleman. They make the move in process very clear, quick, and easy. Every time I visit the facility I see them diligently working to maintain a clean, safe facility. I am very pleased that I chose this facility.

I needed a place quick to store some things and called Public Storage on Stone Way. I dealt with Wesley V who was friendly, informative and courteous. I needed a 5' x10' space the first space had some stains on the floor(which I hadn't noticed) Wesley changed me to another 5' x 10' space that was cleaner with out me asking him to. The location has easy access and ample space for your car or truck to off load. I would recommend this facility to store your things. Wesley will hook you up.

Helpful and friendly customer service from Wesley. Thanks!

Wes is amazing! He made the process easy, stress free and quick. Highly recommended.

Location is great! It's clean....well let and 2x I have improperly locked my unit (i know...total dinkus) and they have called me within 12 hours of doing it. Wesley is polite, professional and knowledgeable...someone make sure to give him a pat on the back. thanks!

Easy in and out. Functional and right space for right price. Clean. Dry. A bit dark in the corners of the storage unit! Helpful staff Wesley V. and George. We would use again if need be.

This was one of the best Public Storage's I've ever been to! Wesley, was right there to greet me and answer all my questions. Very helpful, friendly and very down to earth when dealing with me. Very professional! The facility itself was super clean, as well as the office. I would totally recommend this Public Storage to anyone moving to the Fremont area! Thank you so much Wesley!

Wesley was very nice and professional, and provided me with all the answers to my questions. I would definitely recommend this facility. :)

Wes was great and made things really easy. Good location, a bit older of a storage building but if you live in Fremont or Wallingford they will make moving your stuff a snap.

This location has great reviews, and it's easy to see why! Online access made it easy for me to peruse and reserve a unit. On site, Wesley made move in a breeze by thoroughly explaining billing, procedure, and all the details! The unit and facilities are clean and well lit. Security is excellent. I feel very safe with my belongings being stored here. Climate control and covered parking make moving things in and out comfortable and dry.

Needed a storage unit in very short order and found this place. I have been working with Wesley and can't say enough positive things about him - extremely knowledgeable and helpful. I would recommend this location to anyone, most especially due to the srevice level that Wes provides.

Richard at this Public Storage location provided excellent information regarding renting a unit and some tips on how to shop for the best price. Really informative and professional. I ended up renting a unit at another location with Public Storage on his recommendation and am very happy I stopped in. Thanks Richard!

The place is clean, with good lighting, and the customer service was great when I showed up the other day to get something out of a family member's storage locker for him. The family member was unsure of the locker number or even which of the keys he gave me would fit the lock. I thought I would recognize the right unit, but didn't. So, help! The person behind the counter that day was Richard, who took the time to look up the information for me, make sure I was authorized to receive it (I was), accompany me to the right storage unit, eyeball the keys and identify the one most likely to open it. All in all, very helpful.

Very Prompt! Richard was very helpful and I was able to transfer my belongings into storage that afternoon!

Wesley was the best! He made a stressful moving situation so much easier for me. In addition to the great service, the building was much cleaner and better maintained than any other storage facility I have used. I was seriously impressed with everything about my experience here.

Wesley was incredibly helpful and the whole move-in experience was as smooth as can be! Great customer service and a terrific location.

Wesley V. is cool! Wesley made it all easy and quick to move in same day!

Wesley is the best! They do great business!

Wesley V was very helpful by answering our many questions and getting us all set up!

Had a great experience with the staff!

The site was well maintained and clean, easy to find. The employees were very nice and courteous, they greeted me at the door and made me feel very welcomed and helped me with all my needs. I would recommend public storage to my friends. The employees that helped me today were Wesley, Chris and Alison Thank you

Great experience, fast and helpful!

Whether I have a question or purchase boxes, I feel like a valued customer at this location. Wesley seems young, but he's very professional and knowledgeable. The place is clean and the staff is friendly, which is what I look for in any business. I will tell my friends about this place whenever it has what they're looking for!

Mr Wesley was a great help had a positive attitude and had me leaving with a smile n my face

Westly is the man -

Super easy and fast check-in. Erin knew her stuff and was helpful in getting everything dialed in. Will definitely rent here again!

I had the best experience at this Public Storage location. From beginning to end, the process was seamless. I am especially grateful to Mr. Wesley who helped me to coordinate with the professional movers that we had hired to transport our belongings. Mr. Wesley was professional and helpful, he alleviated my stress by working with me when I was out of town as well. I trusted him and this Public Storage with all of my belongings during our move across the country, and I would do it again! Thank you!

Richard was meticulous in setting up my account and explaining the process of using a space. He was reassuring about security and the facility was spotless.

We were looking for secure storage in a well-managed building with easy access. This Public Storage location was well designed with wide corridors, large freight elevators, with carts available to move stuff. The staff who helped us - both Katie for the initial viewing, and Richard who helped us with the contract the following day, were excellent and provided outstanding customer service. We are happy with cost, contract, facility and service.

I had a good experience here. Wesley was very nice, professional, and helpful. Cool guy, good clean storage units, and no surprise fees. THANKS!

Wesley was extremely helpful and made the process fun! Highly recommend this facility!

I did part of my reservation online, got a great deal. Then they set up my appointment to come in and do all the paperwork, I pretty much was able to pick the day and time for the appointment that fit my schedule. When I got there the nicest man, Richard, went through the paperwork quickly and without any issues. I must have put my info in wrong but he said not to worry we would get it right, Originally, he said it would take about an hour within 40 min I was out and done. Normally, I don't do these reviews but Richard sealed it for me. He was so easy to work with and the nicest person that I wanted to write this.

I have rented space here several times over the past 4 years. I have always been impressed with the efforts of the staff, especially by Eric, the current Manager, to keep the moving equipment available, the space clean and secure, and the leasing process quick and clear. I rely on their professional willingness, and enjoy the great location. They treat you like a human.

Eric Alford has been extremely helpful. He goes out of his way to meet my needs and he always has a polite and friendly attitude. I could not be happier with the storage facility and the wonderful customer service!!

Not sure there is a lot to say about a storage place, but I am pretty impressed with this location. Always clean and staff has been quite polite the couple times I have needed to talk to them. But most units do not have lights or power, which is a pain!