Public Storage Self-Storage Units at 3600 Stone Way North, Seattle, WA

Wes was very helpful and knowledgable

Very helpful staff! Clean, climate controlled, and convenient. Edit2: Local management at least got a deferral of my rate hike after this comment. Can’t complain about them at all, extremely responsive and helpful. Edit: Not the fault of local management, but PS will randomly raise your charge every 6 months or so as much as 25% and not inform you. Absolutely shocking to see my rate go from $171 to $266 with no warning from August 2024 to today.

This place is a joke Rent increase every two months no carts ( 3 total for 300 units) toilet facilities, stairs (emergency) trash bin receptacle Security, No Staff onsite No heat in building at all Dont spend your hard earned money here they only care about profit

Signing up for a unit was very easy. When I needed to visit the site and look at the different sized spaces, a delightful person very patiently showed me all of my options and walked me through pros and cons of different units. Using the codes are easy and there always seems to be enough carts when I need to unload items. The space itself is very clean and well secured. I had used this site 12 years ago when I moved out of my condo and it was just as good then so that is why I opted to use it again.

I went to this Public Storage location and I was so appreciative that David worked today because he really helped me out.

Used this storage unit and was happy for many months. My unit, as well as my whole floor (3rd) was broken into and there was no response from the company, no alerts sent out to other renters, no action taken. I spoke to the front desk there in person two days in a row with no action taken -- was basically just told, eh, this happens. They could easily get a security guard in there, or at least pay someone to watch the cameras that line every hall. Cannot fathom why they are not being proactive with letting people know their units were robbed. From talking with other renters can tell most floors were broken into

I left my stuff here for literally two weeks in between a move and my locker was broken into.

I switched to a smaller unit the day before rent was due, and it was seamless. Robert, who usually works at other locations, provided great customer service. He set me up with a unit just a few doors down from my previous unit, for a smooth transition. I don't love that my rate increased significantly after 5 months, but at least for now, I have a reasonably priced unit that still fits all my stuff. I appreciate the quality customer service and easy process.

Super helpful staff. Wesley made sure I understood all of my potential options and put my mind at ease as I consider storage here. Great experience!

I've had some negative experiences at rental facilities in the past, which left me hesitant to trust another company with my belongings. I reluctantly gave Public Storage a try and could not be happier with my experience. Wesley, the employee who helped me, was absolutely great! He was very accommodating and helpful, and got me set up with a great unit for a reasonable price! I left with a sense of relief and a realization that good customer service DOES still exist!

Nice storage facility. Feels secure and is always clean.

This place crushes. All of the staff are great with communication and always have such a great attitude. Very clean and easy to access with the two entrances/exits despite the city central location. 10/10 would recommend

I've rented from many different storage facilities and this one has to be the best experience yet. I spoke with Wesley who offered great customer service, and made the whole process easy. Now I can rest assured that my things are in good hands. Can't say enough about Wes and this facility.

I had a great experience renting at this location. Wesley was quite helpful and always smiling. Definitely recommend the Stone Way location to store at.

Thank you so much for assisting us Wesley we really appreciated your help getting us set up with our storage needs 😎

I have nothing but good things to say about this place and the customer service. Wes helped me find a storage solution that was perfect for my needs. He was very informative, friendly, and even lightened my mood with a joke at the end of our interaction. The facility is clean, and safe feeling.. I feel assured that my things are in good hands. Do yourself a favor and talk to Wes at this location!!

Wes is awesome! He was very helpful in finding the right sized unit and walking me through the process patiently. I highly recommend this location and commend the staff. Wes is a joy to work with!

Wes is fantastic!

Public Storage tried to increase my rent 38% after being there just 6 months. What a way to treat your customers poorly. I decided immediately to move out. While moving out, my neighbor told me Public Storage increased is rent 3 times over the course of one year alone.

I recently had the pleasure of interacting with Chris at Public Storage on Stoneway, and I must say, his service was nothing short of exceptional. From the moment I walked in, Chris greeted me with a warm and welcoming smile, immediately putting me at ease. Chris demonstrated an impressive depth of knowledge about the storage options available, patiently answering all of my questions and providing valuable insights to help me choose the perfect storage unit for my needs. He took the time to understand my requirements and offered practical suggestions to ensure I made the most suitable decision. What truly stood out was Chris's genuine commitment to customer satisfaction. He went above and beyond to ensure that every aspect of my storage experience was seamless and hassle-free. Whether it was explaining the rental process in detail, assisting with paperwork, or offering tips on how to optimize space within the unit, Chris's professionalism and dedication were evident throughout. Moreover, Chris exuded a friendly and approachable demeanor that made the entire transaction feel more like a conversation with a trusted friend rather than a business transaction. His exemplary customer service skills are a testament to his passion for helping others and ensuring that each customer receives personalized attention and care. Overall, my experience with Chris at Public Storage Stoneway exceeded my expectations. His outstanding service, combined with the convenient location and well-maintained facilities, makes this establishment my top choice for all my storage needs. I highly recommend Chris and Public Storage on Stoneway to anyone seeking a stress-free storage solution coupled with exceptional customer service.

"Chris at Public Storage on Stoneway deserves all the stars and more! From the moment I walked in, his professionalism and friendliness were evident. He went above and beyond to ensure I found the perfect storage solution for my needs. Chris's attention to detail and expertise made the entire process seamless and stress-free. His exceptional customer service truly sets him apart. I highly recommend Chris and Public Storage on Stoneway to anyone in need of storage solutions. Thank you, Chris, for your outstanding service!"

Jackson at this location is professional, friendly and very helpful. I love renting at the Stone Way P.S. location - it's clean and easy to access. (Warning though - the things other folks have posted about increased hikes are true. For some reason corporate P.S. only wants short term renters. So, it's a good deal if you're only renting for 3 months. Gets very pricey quickly if you need a rental longer term. Make sure to book online, web rates are better than what the office can sign you up for.)

Excellent service getting the storage unit setup. Jamie was helpful answering all my questions! Thank you Jamie!

Such a seamless experience - Jerome was extremely helpful and responsive!!

I am always moving things in and out of storage for my business. Jerome and Kai know how to make someone feel welcome in a place that there are very few faces. They are kind, respectful, and willing to go out of their way to help when needed. Thank you!

Kai is the man! He totally saved the day!

Kai was great! Reserved a space online, and he was able to get me into an even better space when I visited. Friendly, Clean, Good Area.

Seems like a secure place to leave your stuff, but always remember security can be an illusion if people aren't doing their part.

Kai was extremely helpful in the process, explained everything very thoroughly and answered every question I had even though I had a good amount. Knowledgeable and professional about his work and would highly recommend!

I chose Public Storage on Stone Way for two reasons: Without knowing where I’d be moving to, it was in the center of everything and because Kai, the on-site manager, had such glowing reviews. Anyone willing to put themselves through the storage process, deserves management like his. First of all, he’s genuinely friendly and willing to do the best he can for both client and company. I’ve seen exhausted, glazed-over individuals in his role, so this was a refreshing experience. He doesn’t just help facilitate things, he anticipates what you might need. Both moving in and out (with pro movers), went seamlessly. He did the best to make things easy for my movers. They were able to park without blocking anyone and he had the gate open, the minute they needed it. The facility is clean and well organized and I appreciated having secure, covered parking. It must be said that this area is under heavy construction right now, so parking is everything. I always had a space, be it luck or timing. Anyway… there are multiple Public Storage facilities you can choose, in the Seattle area. Just keep in mind how well it’s managed at the ground level. Kai is a gem.

I just love this place. The guy who helped me was called Kai and he is just very very very helpful. He helped me to change my lock and willing to solve all my questions fast and nicely. I will rent the storage again.

The gate to exit the facility has been broken for over a month and our code to enter the facility has also not been working for weeks. In several occasions we have not been able to access our unit because our code didn't work and no manager was on site. When Kai was there and we asked for help, he was short and irritable, only saying "they are working on it" with no solution in the meantime for us to access the building when he isn't there. The units are also not climate controlled as advertised - it's colder in the facility than it is outside.

It’s a solid storage place for anyone living in Seattle. Right off 99, has gated parking while you are loading/unloading, and has a pretty useful app for access and billing. Kai, who works here, has always been super helpful. I no longer rent a unit here since I moved, but Kai made the whole check out process super smooth - he even leant a trash bag to me when I was doing the final cleaning.

Do not believe any of the positive reviews written here - they are all given in exchange for reduced rent or waived fees (we've been offered this several times). This company's entire business model is based around advertising cheap rents and then regularly increasing them without warning by 20-40% at a time to "market rate". We've been there less than a year and are now paying over 60% more than the prices online are advertising and 40% more than our starting rent. If you are looking for short-term storage, like a couple months - the place is fine (though there is no lighting in units). However, if you want longer-term, you should expect regular rent increases (like every two months) until you are priced out and leave, then they'll take the same unit and advertise it online for half what you were paying. If you try to complain, they'll tell you they have no control over rent increases because "it's whatever the algorithm does."

Friendly property manager, clean space, nice loading setup. Freight elevators are large, locks are provided. Well worth the price.

After spending hours on the Public Storage website and on the phone, and dealing with over a dozen people in the process, I finally found Kai, who solved all my problems:) Smart, proactive and conscientious, he single-handedly turned what had been a very negative experience (and impression of the company) into a positive one. What a valuable employee -- give this man a promotion!

While the regional staff have generally been friendly, the public storage business model does not value long-term, loyal customers. You will be offered a monthly rate when starting your rental agreement and then they (corporate) will automatically increase your rate by 40% after three months or less. My rent was increased by $60/month while units of the same size were advertised to new customers online at a significantly cheaper rate. When I called Public Storage they would not honor the same rate for me (an existing customer) despite it being advertised online cheaper. I would have to open a new account and physically move my belongings into another unit (exactly same size) at the same location to get a reduced rate.

Kai is the best new manager. Every time that I go in there he is working & cleaning; very pleasant as well. Always happy to help as well.

Wesley the manager is very pleasant and efficient, the place is clean and feels secure And now KAI the new manager is really helpful and pleasant

Kai was amazing! Helped me get the right unit and made sure it was all ready when I arrived and even greeted me and opened the gate and welcomed me in!

Kai was very professional. I wish more individuals were like him. Exceptional customer service.

Kai is the manager for the Stone Way facility and an exceptional ambassador for the company. He's very personable, polite, attentive and very tuned in on the needs of his customers. He's very proactive and always looking for a way to make our experience better. Highly recommend him!!! Kudos!!!

My family needed a unit for one month as we transitioned from Seattle to Gig Harbor. We have used storage facilities randomly in the past, but never received the level of service we received here. The help was so professional. The facility was clean and the staff always friendly. We knew exactly what we were paying and we loved the app. The manager, Kai, deserves an extra shout out for being so helpful and customer oriented. We will definetely refer our friends in the neighborhood to this location and will not hesitate to rent again in the future if needed. Thank you Kai for being so helpful during this stressful time for our family!!

Great place to store things, Kai was very helpful

I used this storage unit for over a year and it was perfect! It's very clean, the staff are very attentive and helpful, and it's easy to get furniture in and out of the unit. 5 stars!

Place was clean, well kept and new. We were helped by Kai. He was very nice, helpful, and knowledgeable about the available units and pricing. He made the process of viewing and choosing a unit very easy.

Kai was supper patient helpfully and all around a good guy!! Thank you for everything bro!!

Kai helped me navigate the move out process in a way that was affordable and worked with my needs. Kind and friendly staff who are willing to assist and accommodate. All of my belongings were safe and sound. I would highly recommend this storage service for anyone in the Seattle area!

Fast and smooth experience getting set up with our new storage unit. Onsite manager was very nice and super helpful. Facility was clean and well maintained.

Jonathan was really helpful when I checked in the first time to move my stuff into my unit. Gave a thorough run down of how everything worked, which is super easy.

Lovely experience at this storage facility! My husband and I needed a space to store over half of our furniture while trying to buy a house. We had no issues getting the size unit we needed, and it was clean and well maintained. The front office staff, in particular Jonathan, were very friendly and professional through our entire stay when we needed anything or had questions. We would absolutely recommend this location to anyone in the area needing a storage space.

The staff & experience at this Public Storage has been excellent!! Wes was a great manager while he was there & Triniti has been handling things amazingly. Our recent move out was a breeze

I came in to buy some boxes and Triniti really listened to my needs & set me up with the perfect supplies I needed!

Great customer service, I was moving out and closing my account & Trinity was very helpful during the process, also the property was always very clean. I would definitely rent there again if the need be. :)

avoid here. They continuously have break-ins.

clean, quiet environment. triniti was very helpful and cheerful whenever i spoke with her.

I stopped in to inquire about a unit and Triniti was so informative and helpful ! She made my experience easy and quick.

Convenient locations and great service by the folks there. Access was always easy, place was kept neat and clean. Only complaint is that over the years the price had gotten just too expensive. Not a problem with the local folks - those people were very helpful.

Public storage worked out great for us! We needed storage for a few months, and this facility’s location and storage rates were most attractive. Wesley was very responsive and easy to work with. He made sure our move-in and move-out were as simple as could be. We would definitely use public storage again!

Wesley was very helpful and great to chat with, making it a great experience. 4 stars because there was no light in the unit, making it challenging to move items in & out

As a mover, I like this storage place. You only need your access code to enter the grounds. You don't need to constantly put a code in to use the elevator!! That's very efficient!!

Wesley went the extra mile for me and I highly recommend this storage facility!