Public Storage Self-Storage Units at 3000 15th Ave W, Seattle, WA

Tom is the best!!!

I was recently in the neighborhood and heard the alarms going off from this facility. I thought about calling the authorities when a resident told me not to bother, that it has gone off 24/7 for a long time and the facility does nothing to address it even after repeated calls and after somewhat frequent break-ins. How do they know when an actual emergency is happening? I don't want to even think about all the valuables customers trust them to secure here. And still their alarms go ignored for entire weekends on end?! I recommend you take your business somewhere else.

Ok option for vehicle storage if you can deal with the limited access hours (no access after 6 pm on weekdays and 5 pm on weekends) and only in need of a short term option. BEWARE anyone planning to rent for more than a few months, the WILL raise your rental rate every few months. Over a one year period they have raised our rent ~25% on two separate occasions. Our rent is now 55% higher than it was when we started (~14 months ago) and they reserve the right to raise the rent even higher whenever they feel like it. I would look elsewhere for a better long term option if you are at all cost conscious.

Tom assisted me with a 10 x 15 unit this past week and was a pleasure to work with. It is never an enjoyable experience to move but Tom made it super easy and as convenient as possible. I certainly appreciated his service.

customer service at the facility was amazing and storage facility is very neat .

Tom helped me move into my unit today. He was very attentive and kind! He helped the movers find a place to park and guided me to my storage unit. Thank you for your help Tom!

Tom is absolutely phenomenal!! Great customer service, super personable, amazing follow up, and was so kind when answering all of my questions while in a stressful time. 100% recommend Public Storage, but try to work with Tom if you can!!! :)

Tom was very kind and knew the answer to all my questions! He helped me find a cart for my stuff and was very knowledgeable about public storage and how the facility works

Julian was amazing! Super easy rental process and Julian helped out so much!

They cut the hours raised the rent the elevator was out for 2 months they have rentals parked in the customer parking they are not recommended by me for sure however the people that work there especially Tom and Stacy are phenomenal I'm always happy to see them especially Tom he's been there for awhile and I always know he's going to make me feel welcome

Business is going down hill, and your employees agreed? Seems like the managers don't care. Don't rent at Public Storage

Cameron helped me today to move from 20'×20' storage to 5'×10' He did really good job. He was professional, fast, knowledgeable, respectful, and very nice. I highly recommend this storage location and ask help from Cameron. You will appreciate your Storage experience as I did. To Cameron's manager please gave him big raise he truly deserves it

Needed to downsize storage units on short notice during New Years Eve. Cameron made the process incredibly easy and was quickly attentive to any questions or issues I brought to his attention, even while assisting multiple other customers simultaneously. Five star service.

There are a lot of storage places to choose from where I live but my family and I have always used this location when we need a storage facility. Cameron at the desk was very helpful, friendly, and kind.

Cameron was awesome at getting us switched to a new unit very concise in how he explained things and definitely helped me with the stuff I didn’t understand. 5/5 would recommend

Cool staff stays out of your business. Closes at 6pm is the only negative thing.

Shout out to Cameron for the excellent customer service. Very friendly guy and extremely helpful!

The alarm goes off all night long for hours on end. They don’t care about their neighbors or their renters it appears since no one comes to see why the alarm is going off. I would hesitate to put my stuff here. When called about this issue they don’t do anything :(

Whoa! So impressed that Cameron called me to tell me he had cleared my balance and taken care of all the move-out details, even though I was struggling to figure out how to do this on the PS website. He's a mind reader! Best customer service I've ever seen

Cameron made the moving out process so easy and smooth. He was so great to work with. Very friendly, responsive, and knowledgeable. Would stay if we weren’t moving.

Thank you, Cameron, for the good service! This is the second time the office staff was informative, friendly and helpful.

Tom who manages the Queenanne space is lovely to work with. The building is kept very clean. Tom helped me easily move to a larger space today.

Property Manager does not upkeep building. Alarms go off 24/7 with no regard for the reason behind it. Maybe if they checked the alarms people wouldn’t get their units broken into

Great clean storage place with reasonable prices and very friendly and helpful staff. Will definitely choose them next time.

I've had a good experience here for the past couple years, but yesterday my storage unit was broken into. At least 8 more units on the same aisle were, too. We had the super-heavy-duty circular padlock sold and recommended by Public Storage, but it did no good at all. It is SIMPLE for a thief to cut through a couple places in the hasp and simply remove the entire lock! These thieves did this to at least 8 units and had their pick of the contents of all of them. No alarm sounded, nobody saw them on video, nobody noticed the sound of their grinder, and it wasn't until Public Storage did a walkaround "security check" that they found what had happened. Smart thieves will just rent a small place here so they get an access code, stroll in with their battery powered angle grinder under their coat, and get to work on an upper floor. They could also piggyback into the elevator behind someone. Then, nobody would look twice at somebody carrying cartloads of stuff out. It's chilling how easy it was, and it can be done any time with the hasps the way they are here. PS has a real problem! Somehow they have got to make their hasps grinder proof, install better alarms, or something, otherwise their impressive-looking circular padlocks are completely worthless. I am either going to move out or find my own alarm solution. EDIT: the PS district manager doesn't care about this. He says all storage units are like this and he has no plans to improve security or the vulnerable hasps. He is wrong, there are much better solutions out there, and I am looking for a new place.

Our unit was broken into last week (September 2023). It appears that many units were burglarized at the same time. The property manager was not authorized to give me any information, such as the date or time of the burglary. I asked if a police report had been filed and I was told, no, that I had to file it. I have left a message with the district manager, but not heard back yet. Our property was thoroughly searched, broken and thrown around. My estimate is that the thieves were in our unit for hours without detection, so I'm hoping to understand how this could happen. I will update this post as I get more information, but at this point I am concerned about the lack of information or cooperation from the company.

My unit along with many others on the same floor were broken into. I’ve looked through previous reviews and this kind of break in at this location, where thieves bypass a lock, seems to happen frequently. The “lock” does not keep the thieves out, and they seem to have plenty of time to go through multiple units without any alarm sounding. The security at this location does not protect the storage units from theft.

They have a faulty alarm system that turns on at 9pm and does not shut off till the employee comes into work the next day. What is the deal with the alarm system?????

My storage unit was broken into along with dozens more on the same floor. The management did not contact me proactively so I only found out by visiting. The on-site manager could not answer my questions and referred me to the district manager, who was not available. To date, management has not put in any corrective measures to ensure this does not happen again. I would highly recommend against this facility.

The self service automatic gate closes at 6 pm. Makes no sense

I have rented a modest sized storage space here since 2009! I just left and it almost feels like leaving family. Personal interest in how their service was as well as cleanliness and overall professionalism were hallmarks. Most recent care taker Tom is an excellent example of their continued excellent service

Clean, safe, Tom is amazing!

Someone broke into my storage unit at this location about 2yrs ago. They were in my unit for quite some time, judging by the number of boxes they were able to open and how far back into the 12' unit they got. The most valuable thing taken was a box of collectibles I had been toting from city to city over the years with the intent to gift it all to my kids when they got old enough or showed interest in collecting...all the baseball cards I had from when I was a kid, a number of old coins that my Dad gave to me, autographed memorabilia and souvenirs from games and events I went to. It's incredibly disappointing to think that that I'll never be able to replace the items I spent so many years collecting when I was a kid. There were zero signs of forced entry or damage to the storage unit door, the door frame, or (PS provided) cylinder lock itself. The thief also somehow managed to close and re-lock the door after they got into my unit. When I reported the theft to the site manager in the office, they didn't seem surprised or sympathetic...just coldly told me that I needed to file a report with the police and make a claim with my insurance company before the corporate office start any kind of investigation. Not that I was looking to be made whole on the spot, but at least feigning sympathy would have been nice. Probably not the best spot to store anything you care too much about.

Tom was amazing and so helpful when I was moving in and out of this storage unit! The place is very safe and friendly. I kept my things here for a year and everything was just as I left it.

Staff on site were very helpful with setting up the rental storage unit and ensuring that we were able to navigate and find our unit. Definitely recommend for ease of access and excellent staff

Julian was an incredibly helpful and fun person! So grateful to had him in the office my day of moving in!

Rome, Julian and Tom are really remarkable. This storage unit is always clean, secure and easy to get in and out of. I highly recommend

Julian was AMAZINGGG and was very informative when showing me my unit. It was my first time renting a space and I had no idea what I was doing or what to do but he helped me all the way :) He was also very very kind and I’m so glad that I decided to rent at this public storage location. Thank you, Julian!!

Good facility, but feels like dishonest business due to constant increased in monthly cost. I started our at $86 a month and ten months later its $125.

Really easy experience checking in! Guy at the front was so nice and helpful and made sure to check that I got into my unit okay before I left. Would recommend.

Tom was wonderful!!!!! He knows how to resolve problems which arise with the units and the computer system. He was pleasant. He bent over backwards to assure that I had what I needed. He is excellent with people skills. You are blessed to have him.

I ultimately went with a different storage company - I reserved a unit online here but when I showed up for my appointment to view and pay for it, there was no staff onsite for over an hour. I ended up finalizing my booking online and when I got to the unit, it had a huge pipe running through it at chest height that was leaking water all over the wooden floor. The unit was unfortunately unusable, though the front office was very helpful in getting my policy cancelled and my payment fully refunded.

This location is an absolute nightmare. The employees are ableists, and frankly bullies. I moved in last October, fleeing from domestic violence. I was in the process of cataloging my items over the course of a period of time, to file for divorce. I was subsequently harassed daily, with walk-by check-ins, rude and uncourteous interactions, accosted when exiting the facility with abrasive remarks, accused of living in my unit (uh, units must be locked overnight, and there are plenty of cameras to prove this is untrue. My unit was overlocked at one point, without being notified. In fact, I received no correspondence or paperwork to indicate any issues. I visited the office for help unlocking my unit as I was fully paid. I was yelled at and scorned. The district manager, Justin, was called on their office phone, and I was handed the receiver. I was told I must move out by the end of the month, but I would have full access to my unit "as long as I followed the rules". I explained my situation and said this was an impossibility (being disabled, fleeing domestic violence, and simply being overtaxed for energy while battling mental health issues). This situation continued for 2 additional months. I finally was able to move my belongings at $600 to myself for movers. At the final visit, I was so distraught from being bullied, I said, "I need my unit unlocked. I will be moving out today, and I do not wish to speak further". The employee muttered, "Well, I'll say somethin' if I want to". I had to remove my noise-canceling headphones to hear this extra toxicity. I do not recommend this location. I have been with Public Storage before, and have not had any issues; so this reads to me as a very bad location. There are plenty of other good places nearby, and I am happy to be rid of this situation.

This place is the best. There is ample parking and always a cart or two to use while you are there. Also the staff is the greatest

Tom was A++ . My storage unit is located in Houston, Texas and had an autopay issue that was unable to be rectified by my store manager after 3-4 10-15 min phone calls. Let’s just say the employees at my unit are less than competent. Tom is/was a breath of fresh air. He is kind, polite, and willing to explain Public Storage’s processes and how we could fix the issue. What took hours between Public Storage’s automated system (still never reached a live person) and my storage units incompetent employees, Tom fixed within 5-10 minutes. A++.

Tom was really helpful and made things super easy. He also helped us get the best deal possible

Nice staff and facility. Absolute deplorable business practices raising rates. From my "locked in rate" they managed to pretty much double my monthly cost in the 18months I was renting there.

Someone broke into our storage and selectively stoled stuff out of our storage. They wouldn’t even offered surveillance videos to help. As a matter pf fact they wouldn’t offer help. There are thieves there.

Better prices and better service other places. Closing my account after about 9 years.

Tom & Vince are the best! They go above & beyond to keep this space safe & secure. And Tom really went out of his way to help me out with something; it was super sweet of him!

Tom is an excellent employee. Went out of his way to help me out. Phenomenal! Thank you.

I've been renting a unit from this location for several years, but was in need of a larger unit. Vince, the onsite manager, was incredibly helpful getting me into a unit which accommodated my needs. Not only did he find me a unit around the corner from the original (making the move very easy) he also made the transfer process smooth and easy to navigate. Vince is the reason I'll continue bringing my business, as well as recommending this specific location to my friends and family. Thank you for all of the help Vince.

Tom is the man! He was super friendly and helpful in answering all my questions regarding storage spaces and the rental process.

I have been at this public storage for the last few months and have always been so happy about the service. I have interacted the most with Tom and he is so helpful and super friendly. There is almost always someone available to help and their service is friendly and so appreciated!

Tom you are amazing and have made my life easier countless times!!!

Extremely clean facility and well maintained for the most part. Had a few incidents with the elevator being down and they raised our monthly rent by $65 out of the blue but still a great option to rent from as they are always running promotions. Jonathan is also very nice and helpful.

Well mannered helpful man that works here.

The elevators are small, the code is frustrating for elevator, hallways are tight, hours are short. Hey very helpful and kind and stuff is safe.

I have never met ruder employees in my life. I hate complaining about employees online because I usually like to give them the benefit of the doubt they they are having a bad day and I know they have hard jobs, but I know this is not the case. With several different employees on different days I was treated with condescending old white men who were uninterested in answering any questions or being helpful in anyway. They sit on their phones and get mad at me for doing something wrong when I originally tried to ask them how to do those things.

The guys at this location were very helpful on my move to california..... Thank you guys very much

Highly recommend - storage you can trust. Perfect spot to park the camper van for an extended period. Vince, at the front desk, provided some excellent customer service - took a lot of the chaos out of the whole moving process.

I used this location to store its tens during Covid. Jonathan was super helpful when I moved out!! They were also great when I moved my stuff in 2 years ago. Highly recommend!!

Great location. Stopped in to pick up some boxes for moving and was very impressed by the service. Tom was very pleasant and helpful. I definitely will recommend it to others.

I was needing storage/moving boxes and saw Public Storage on 3000 15th Ave in Seattle sold boxes. I stopped in and was greeted by a nice guy named Tom (at least that’s what his shirt said). I told him what I needed them for and he helped me with the right sizes. I was only able to get a couple that day and was impressed that he didn’t put a hard sell on. I usually don’t write reviews but in todays day it is very rare to get exceptional service. Was very impressed and will be back.

They raised their rates 25% on us.

Last time we were here (early February 2022) a nice gentleman working told us that several units had been broken into and ours was one of them. Nobody notified us, nobody called or emailed us. We don’t live in Seattle and are storing our things here. Our belongings are not expensive or anything but it is our stuff and it sucks to know someone was in our storage unit. We are trying to make arrangements to move our stuff but it’s hard since we don’t live in town. I’m making this post on February 25 2022, we visited early February and could barely get into our storage unit because the lock was messed up and the contents had been rifled through and it was a total mess. Bottom line, be very wary of this place. Security seems lax and they admitted to recent break-ins and while they’re nice enough folk they seem to have a very “oh well” type of attitude about the break-ins. (I included a screenshot of my most recent payment email so you can see we really do use this place).